US MSRP ELECTRICS PRICE BOOK - HEARTH | 2021 - HEARTH DIVISION AD-PB-ELEC-HEARTH-NAPUS-21 - AF Distributors
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HEARTH | 2021
US MSRP ELECTRICS
PRICE BOOK Effective: February 15, 2021
HEARTH DIVISION Please export pricebook spreadsheet from Napoleon's
AD-PB-ELEC-HEARTH-NAPUS-21 Dealer Portal for the most current content and prices.
TABLE OF CONTENTS
04 14
BUILT-IN ELECTRIC FIREPLACE
4 CLEARion Elite Series
™
MANTEL PACKAGES
5 Trivista Series
™
14 Decor Series
6 Element Series
™
7 NEW Cineview Series
15
™
8 Ascent Electric Series
™
09
ELECTRIC LOG SETS
15 Woodland Series
™
WALL HANGING
9 NEW Stylus Series
™
10 Alluravision Deep Series
™
11 Alluravision Slimline Series
™
12 Entice Series
™
13 Allure Vertical Series
™
2 2021 US ELECTRIC HEARTH PRICE BOOK
16
PRODUCT RETURNS
16 Product Returns
MAP POLICY
17 Minimum Advertised Price (MAP) Policy
Prices listed in US dollars. Napoleon strives for accuracy and the information in this Price Book reflects the information available at the time of publication. Occasionally, product
specifications are updated or prices change without notice due to circumstances beyond our control. A correction notice will be issued if inaccuracies occur. The most current version of the
Price Book can always be accessed through the dealer portal on my.napoleon.com. Wolf Steel Ltd reserves the right to makes changes to prices and products without notice.
2021 US ELECTRIC HEARTH PRICE BOOK 3
BUILT-IN ELECTRIC FIREPLACES
CLEARion Elite Series
™
CLEARion Elite 50 Glass in see through mode CLEARion Elite 50 Glass in semi-transparent mode CLEARion Elite 50 Glass in opaque mode
FEATURES
› Up to 10,000 BTU's and 3,000 Watts › Can be Hardwired - 120V or 240V
› Privacy Glass Feature › Multi-Color Ember Bed
› 2 Year Warranty › Simple Framing Specifications
› See Through Patented Technology › Heaters Operate Independently from Each Side
› Log Set with Topaz Glass and Crystal Media Included › Full Feature Remote Control
› Flame/Heat Adjustment
STEP 1 - CLEARION ELITE ELECTRIC FIREPLACE MODELS
™
(Mandatory. Choose base unit)
Product Description NEFBD50HE NEFBD60HE
$2,099 $2,499
CLEARion Elite Built-in Electric Fireplace
™
NEFBD50HE NEFBD60HE
STEP 2 - MEDIA KITS AND GLASS KITS (Mandatory. Choose one to complete unit)
Product Description NEFBD50HE NEFBD60HE
$299 $329
Black Surrounds to Accommodate 2" X 4" Wall Installation (for Both Sides)
NEFBD50HE-DTRM NEFBD60HE-DTRM
$349 $429
Stainless Steel Surrounds to Accommodate 2" X 4" Wall Installation (for Both Sides)
NEFBD50HE-SS-DTRM NEFBD60HE-SS-DTRM
$399
Stainless Steel Surrounds to Accommodate 2" X 8" Wall Installation (for Both Sides) N/A
NEFBD50HE-SS-TRIM
$135 $135
Glass Embers Media Kits (Amber (MKGA), Black (MKGK), Blue (MKGB), Clear (MKGC),
See codes in product See codes in product
Red (MKGR), Topaz (MKGT))
description description
4 2021 US HEARTH PRICE BOOK
BUILT-IN ELECTRIC FIREPLACES
Trivista Series
™
NEFB50H-3SV NEFB60H-3SV
FEATURES
› Up to 10,000 BTUs and 3,000 Watts › Combination of Northern Woods Log Set and Crystal Media
› 2 Year Warranty › Multi-Color Ember Bed
› 1, 2 or 3 Sided View › Flame/Heat Adjustment
› Hardwire to 120V or 240V › Full Feature Remote Control
STEP 1 - TRIVISTA ELECTRIC FIREPLACE MODELS
™
(Mandatory. Choose base unit)
Product Description NEFB50H-3SV NEFB60H-3SV
$1,899 $1,999
Trivista Built-in Electric Fireplace
™
NEFB50H-3SV NEFB60H-3SV
2021 US HEARTH PRICE BOOK 5
BUILT-IN ELECTRIC FIREPLACES
Element Series
™
NEFB36H-BS
FEATURES
› Up to 10,000 BTU’s › Plug-In or Hardwire 120V/240V
› 2 Year Limited Warranty › Multi-Function Remote Included
› Vivid Flame Effect › Thermostatic Control
› Self-Trimming › Top Light in 7 Color Settings
STEP 1 - ELEMENT ELECTRIC FIREPLACE MODELS
™
(Mandatory. Choose base unit)
Product Description NEFB36H-BS
$949
Element 36 Built-in Electric Fireplace
™
NEFB36H-BS
6 2021 US HEARTH PRICE BOOK
BUILT-IN ELECTRIC FIREPLACES
Cineview Series
™
NEFB26H NEFB30H
FEATURES
› 5,000 BTU’s › ECO Mode: Heater at Half Heat
› 1 Year Warranty › Boost Mode: Heater at Max Heat with Accelerated Fan Speed
› 1,500 Watts › 7 Ember Bed Color Options
› Plug In or Hardwire › Orange, Blue and Multi-Color Flame Options
› Logs and Black Crystal Media in One Box › Touch Screen Control Panel
STEP 1 - CINEVIEW ELECTRIC FIREPLACE MODELS
™
(Mandatory. Choose base unit)
Product Description NEFB26H NEFB30H
$649 $799
Cineview Built-In Electric Fireplace
™
NEFB26H NEFB30H
STEP 2 - ADDITIONAL PARTS AND ACCESSORIES (Optional)
Product Description NEFB26H NEFB30H
$119 $139
Optional 3/4pc trim kit
NEFTK2636 NEFTK3040
2021 US HEARTH PRICE BOOK 7
BUILT-IN ELECTRIC FIREPLACES
Ascent Electric Series
™
NEFB33H NEFB40H
FEATURES
› Up to 9,000 BTU’s › WHISPER QUIET Fan and Heater
™
› 2 Year Warranty › NIGHT LIGHT
™
› 1,500 Watts › Realistic Brick Panels, Log Set and Glowing Embers
› Plug-In or Hardwire 120V/240V › Self-Trimming Flange
› Ultra Bright LED Lights
STEP 1 - ASCENT ELECTRIC FIREPLACE MODELS
™
(Mandatory. Choose base unit)
Product Description NEFB33H NEFB40H
$1,299 $1,599
Ascent Built-in Electric Fireplace
™
NEFB33H NEFB40H
8 2021 US HEARTH PRICE BOOK
WALL HANGING ELECTRIC FIREPLACES
Stylus Series
™
NEFP32-5019W - Cara NEFP32-5320BW - Steinfeld
FEATURES
› Up to 5,000 BTUs › Remote Control Included
› 2 Year Warranty › Dual USB Charger Ports (5V/3.1A)
› Combination of Birch Log Set and Crystal Media › Shelf with Accent Light
› 1,500 Watts › Four Flame Color Settings
› Simply Hang and Plug-In 120V › Six Ember Bed Color Settings
STEP 1 - STYLUS ELECTRIC FIREPLACE MODELS
™
(Mandatory. Choose base unit)
Product Description
$899
Stylus Cara Electric Fireplace
™
NEFP32-5019W
$1,099
Stylus Steinfeld Electric Fireplace
™
NEFP32-5320BW
2021 US HEARTH PRICE BOOK 9
WALL HANGING ELECTRIC FIREPLACES
Alluravision Deep Series
™
NEFL42CHD-1 - Deep NEFL50CHD-1 - Deep NEFL60CHD-1 - Deep NEFL74CHD-1 - Deep
NEFL100CHD-1 - Deep
FEATURES
› Up to 9,000 BTU’s › Deep View Design
› 2 Year Warranty › Yellow, Orange, Blue or Combined Flame Color Options
› Log Set and Crystal Clear Cube Ember Bed › Can be Fully Recessed into the Wall
› WHISPER QUIET Blower with Boost Function › LED Lighting
™
› Simply Plugs into 120V Outlet › Touch Screen Control Panel
› Can be Hardwired 120/240V › Multi-Color Ember Bed and NIGHT LIGHT
™
STEP 1 - ALLURAVISION DEEP DEPTH ELECTRIC FIREPLACE MODELS
™
(Mandatory. Choose base unit)
Product Description
$1,229
Alluravision 42 Deep Depth Electric Fireplace
™
NEFL42CHD-1
$1,439
Alluravision 50 Deep Depth Electric Fireplace
™
NEFL50CHD-1
$1,539
Alluravision 60 Deep Depth Electric Fireplace
™
NEFL60CHD-1
$1,889
Alluravision 74 Deep Depth Electric Fireplace
™
NEFL74CHD-1
$2,349
Alluravision 100 Deep Depth Electric Fireplace
™
NEFL100CHD-1
10 2021 US HEARTH PRICE BOOKWALL HANGING ELECTRIC FIREPLACES
Alluravision Slimline Series
™
NEFL42CHS-1 - Slim NEFL50CHS-1 - Slim NEFL60CHS-1 - Slim NEFL74CHS-1 - Slim
FEATURES
› Up to 5,000 BTU’s › Simply Plugs into 120V Outlet › Can be Fully Recessed into the Wall
› 2 Year Warranty › Can be Hardwired 120V › LED Lighting
› Crystal Clear Cube Ember Bed › Ultra Slim Design › Touch Screen Control Panel
› WHISPER QUIET Blower with › Yellow, Orange, Blue or Combined › Multi-Color Ember Bed and
™
Boost Function Flame Color Options NIGHT LIGHT
™
STEP 1 - ALLURAVISION SLIMLINE ELECTRIC FIREPLACE MODELS
™
(Mandatory. Choose base unit)
Product Description
$1,069
Alluravision 42 Slimline Electric Fireplace
™
NEFL42CHS-1
$1,279
Alluravision 50 Slimline Electric Fireplace
™
NEFL50CHS-1
$1,379
Alluravision 60 Slimline Electric Fireplace
™
NEFL60CHS-1
$1,729
Alluravision 74 Slimline Electric Fireplace
™
NEFL74CHS-1
STEP 2 - ADDITIONAL PARTS AND ACCESSORIES (Optional)
Product Description
$135
Amber Glass Embers Media Kit
MKGA
$135
Black Glass Embers Media Kit
MKGK
$135
Blue Glass Embers Media Kit
MKGB
$135
Clear Glass Embers Media Kit
MKGC
$135
Red Glass Embers Media Kit
MKGR
$135
Topaz Glass Embers Media Kit
MKGT
2021 US HEARTH PRICE BOOK 11WALL HANGING ELECTRIC FIREPLACES
Entice Series
™
NEFL36CFH NEFL42CFH NEFL50CFH NEFL60CFH NEFL72CFH
FEATURES
› Up to 5,000 BTU’s › Blue, Orange and Combined Multi- › Touch Control Panel
› 2 Year Warranty Color Flames › 6 Ember Bed Color with Cycling and
› Simply Plug into a 120V Outlet › Remote Control Fade-In-and-Out Effect
› Can be Hardwired 120V › Wall Mount, Partial and Fully Recessed › Optional Log Sets Available
Installations
STEP 1 - ENTICE ELECTRIC FIREPLACE MODELS
™
(Mandatory. Choose base unit)
Product Description
$599
Entice 36 Electric Fireplace
™
NEFL36CFH
$799
Entice 42 Electric Fireplace
™
NEFL42CFH
$999
Entice 50 Electric Fireplace
™
NEFL50CFH
$1,199
Entice 60 Electric Fireplace
™
NEFL60CFH
$1,399
Entice 72 Electric Fireplace
™
NEFL72CFH
STEP 2 - ADDITIONAL PARTS AND ACCESSORIES (Optional)
Product Description NEFL36CFH NEFL42CFH NEFL50CFH NEFL60CFH NEFL72CFH
$99 $99 $129 $149 $199
Birch log set with rocks for Entice
™
NEF-BLRAK42 NEF-BLRAK42 NEF-BLRAK50 NEF-BLRAK60 NEF-BLRAK72
$99 $99 $129 $149 $199
Driftwood log set with rocks for Entice
™
NEF-DRAK42 NEF-DRAK42 NEF-DRAK50 NEF-DRAK60 NEF-DRAK72
Glass Embers Media Kits (Amber (MKGA), Black (MKGK), $135
Blue (MKGB), Clear (MKGC), Red (MKGR), Topaz (MKGT)) See codes in product description
12 2021 US HEARTH PRICE BOOKWALL HANGING ELECTRIC FIREPLACES
Allure Vertical Series
™
NEFVC32H NEFVC38H
FEATURES
› Up to 5,000 BTU’s › Blue, Orange, Yellow or Multi Color Flames
› 2 Year Warranty › LED Side Accent Lighting
› Simply Plugs into 120V Outlet › Flame Speed Adjustment
› Wall Mount or Partially Recessed › Multiple Ember Bed Color Options
› Ultra Slim Design › Multi Function Remote Control
STEP 1 - ALLURE VERTICAL ELECTRIC FIREPLACE MODELS
™
(Mandatory. Choose base unit)
Product Description
$499
Allure Vertical 32 Electric Fireplace
™
NEFVC32H
$649
Allure Vertical 38 Electric Fireplace
™
NEFVC38H
2021 US HEARTH PRICE BOOK 13ELECTRIC FIREPLACE MANTEL/ENTERTAINMENT PACKAGES
Decor Series
NEFP33-0214W
The Taylor
FEATURES
› Classic White Finish
› Black Slate Styled Surround
› Pedestal Base
› Decorative Dentil Accent Molding
STEP 1 - THE TAYLOR ELECTRIC FIREPLACE MODELS (Mandatory. Choose base unit)
Product Description NEFP33-0214W
$1,699
The Taylor Electric Fireplace Mantel Package (Includes Ascent 33 firebox)
NEFP33-0214W
14 2021 US HEARTH PRICE BOOKELECTRIC LOG SETS
Woodland Series
™
NEFI18H NEFI24H NEFI27H
FEATURES
› Up to 5,000 BTU's › Flame/Heat Adjustment
› 1 Year Limited Warranty › Safe to Touch
› Hand Painted Resin Log Set › Can be Hardwired
› High Intensity LED Lights › Projected Flame Effect
STEP 1 - WOODLAND ELECTRIC LOG SET MODELS
™
(Mandatory. Choose base unit)
Product Description
$499
Woodland 18 Electric Log Set
™
NEFI18H
$599
Woodland 24 Electric Log Set
™
NEFI24H
$699
Woodland 27 Electric Log Set
™
NEFI27H
2021 US HEARTH PRICE BOOK 15Product Returns
POLICY GUIDELINES
A Return Authorization (RA) must be requested from Dealer Services, Order Desk or Customer Solutions Department of WOLF STEEL LTD (WSL). Once
requested, your claim will be reviewed, and if accepted, a Return Authorization number will be issued. Please quote this number any time you
inquire about your claim.
Any returned product that is sent to Wolf Steel without prior authorization (an RA Number) will be refused and returned, freight collect.
Any product returned must be forwarded in the original packaging via ground delivery, as advised by WOLF STEEL LTD.
All product must be returned to WSL within 30 calendar days from the day that the RA was issued in order to qualify for possible
replacement or credit.
Return Authorizations, replacements (subject to inspection of returned items, including their packaging) and shipping method/cost is always at the
sole discretion of WSL.
Return Authorization number must be prominently written
on all paperwork when packaging product for return.
INFORMATION REQUIRED
The following information is required in order to obtain a return authorization:
• Part/Unit number
• Invoice number(s) of original shipment and/or the replacement part(s)
• Exact quantity to be returned
• Reason for return
RETURN CLASSIFICATION GUIDELINES.
Returned and Reworked Products under Warranty are classified and processed under the following guidelines:
• Product under warranty, deemed functioning to design specifications:
If the product is determined to be free of defects or not under warranty, it will be returned to the customer, who will be invoiced for any rework
and handling charges including repackaging and freight costs. The customer is notified and asked if they wish to have the goods returned
collect. If no response is received after 5 working days the parts will be scrapped. No credit is issued.
• Product under warranty showing defect(s) caused by improper handling or installation:
The customer is notified and the product is scrapped, unless otherwise instructed by the customer. No credit is issued and handling
charges will apply.
• Product under warranty which is defective:
Product is repaired/replaced or credit issued at the discretion of WOLF STEEL LTD.
Product shipped to replace defective merchandise will be invoiced at regular prices and a credit will be issued upon return of defective product,
subject to inspection.
• Product no longer under warranty and with no salvageable value:
The product will be scrapped unless otherwise instructed by the customer. Return shipping charges are the responsibility of the customer. No
credit is issued.
QUALIFYING PRODUCT
The following is a summary of what may be Returned/Credited under the current policy without restocking fees charged:
• Error at the time of order by WSL
• The product has clearly been damaged due to shipping (if product was shipped directly from WSL see freight policy for details)
• Shipping Damage must be reported to WOLF STEEL LTD within 24 hours of receiving the product from WSL. The shipping slip of the freight
company must have a note of the damage.
• The product has concealed damage due to inadequate packaging
• Concealed damage must be reported within 30 calendar days from the initial shipment date from WSL.
• The product has a defect
• The product is requested by WSL to be returned for a quality control reason
• Under rare instances and only with an approved Return Authorization from WOLF STEEL LTD., a customer may request the return of overstock
product. Wolf Steel is under no obligation to accept returns related to overstock.
The following conditions will apply:
a) The product must be current (must have been purchased in the last 30 days) and must be in resalable condition. (This applies to both the
product and the packaging with no visible markings.)
b) If found in defective condition, the customer will be notified and the product will be scrapped, unless otherwise instructed by the customer, and
no credit will be issued any handling charges including fright costs will be invoiced
c) If found to be in good condition, a credit will be issued, less 35% restocking charge, return freight cost and any other charge incurred
for processing.
d) The above conditions will not apply to outdated or discontinued product either distributed or manufactured by WOLF STEEL LTD.
16 2021 US ELECTRIC HEARTH PRICE BOOKMinimum Advertised Price (MAP) Policy
DISCLAIMER: This document is only a SUMMARY of the Napoleon Minimum Advertised Price (MAP) Policy. The MAP Policy is located in the
my.napoleon.com Dealer Portal or it can be requested directly from the MAP Policy Administrator.
THE MINIMUM ADVERTISED PRICE (MAP) FOR ALL NAPOLEON PRODUCTS SHALL BE NO LESS THAN THE MANUFACTURER’S
SUGGESTED RETAIL PRICE (MSRP), UNLESS OTHERWISE SPECIFIED
The Minimum Advertised Price policy applies to:
• All forms of trade, public and consumer advertising, including the internet
• All dealers / retailers that sell direct to consumers
• All dealers in Canada, United States and Mexico
• All Napoleon Products listed within the current ‘Napoleon MAP Price Lists’ and ‘Interim Price Sheets’ located in the
my.napoleon.com Dealer Portal.
A Reseller will violate the MAP policy by:
• Advertising a price that is lower than the published MSRP/MAP.
• Advertising a percentage reduction from a reference price that results in a price lower than the relevant MSRP/MAP, includes providing online
discount codes, Amazon and Google Shopping listings with percentage reductions. (See ‘Appendix A’ for examples).
• Using such website features, but not inclusive to, as ‘click for price’, automated pricing emails, automated price displays that show price
lower than MSRP/MAP.
• Using terminology that implies to the consumer that they will be able to purchase the product below MSRP/MAP. (See ‘Appendix
B’ for examples).
• Bundling the Company’s products that are lower than the sum of each MAP for the relevant product.
• Using strike-through or other alteration of the advertised text that indicates a price lower than MSRP/MAP.
• Advertising on 3rd party marketplace websites, auction websites, social media marketplaces, classified ad websites, price aggregator websites
such as Amazon.com, Ebay.com unless the Dealer meets the criteria outlined in ‘Appendix D’ and is approved by a Napoleon Sales Director.
• Advertising ‘used’ products on 3rd party marketplace websites such as Amazon.com, Ebay.com.
• Online selling of the Luxuria Series (LVX) & Vector Series (LV) with Dynamic Heat Control (DHC).
• Discounting Napoleon products below MAP after being added to the online shopping cart.
• Re-selling any Napoleon product to another dealer or internet retailer such as Amazon.com.
• Advertising or inflating MSRP by more than 10%; includes the practice of inflating MSRP with a strike-through to discount to MAP.
Exclusions:
• This Policy only sets forth suggested advertised prices and does not apply to the price at which the products are sold.
• Offering ‘free shipping’ and ‘free financing’ by the Reseller is allowed at point of sale of Napoleon products.
• Website discounts applied at checkout to the entire order based on consumer loyalty/history with Reseller, such as discounts for ‘frequent
shoppers’ is acceptable after pre-approval by the Napoleon MAP Policy Administrator.
ENFORCEMENT:
1 VIOLATION: A first violation will have occurred when the Dealer violates the Policy for the first time in a 12-month period. The Dealer will have
ST
24 hours to comply with the MAP Policy from the date of the notification before the infraction is considered a second (2nd) violation.
2 VIOLATION: A second violation will have occurred when the Dealer violates the Policy within a 12-month period from the date of the 1st
ND
violation. The Dealer will have 24 hours to comply with the MAP Policy from the date of the 2nd notification before the infraction is considered a
third (3rd) violation.
A second violation will result in:
• Ineligibility to participate in Napoleon advertising and sales promotions for the period the violation remains uncorrected
• Loss of access to any discounts, coop or rebates offered by Napoleon for the period the violation remains uncorrected
• Removal from all Napoleon website dealer locators for the period the violation remains uncorrected
3 VIOLATION: A third violation will have occurred when the Reseller violates the Policy within a 12-month period from the date of the 1st
RD
violation. The Dealer will have 24 hours to comply with the MAP Policy from the date of the 3rd notification before the infraction is considered a
fourth (4th) violation.
A third violation will result in:
• Loss of any discounts, coop or rebates offered by Napoleon for a period of 12 months
• Limited access to some or all of Napoleon’s products until the dealer has remedied
• Being added to the Do-Not-Sell list for some or all of Napoleon’s products until dealer has remedied
4 VIOLATION: A fourth violation will have occurred when the Dealer violates the Policy within a 12-month period from the date of the 1st violation.
TH
A fourth violation will result in:
• Limited access to some or all of Napoleon’s products for an indefinite period
• Being added to Napoleon’s Do-Not-Sell list for an indefinite period
2021 US ELECTRIC HEARTH PRICE BOOK 17Minimum Advertised Price (MAP) Policy
NAPOLEON’S SALES PERSONNEL, REPRESENTATIVES OR DEALERS (INCLUDING DISTRIBUTORS AND WHOLESALERS) HAVE NO
AUTHORITY TO MODIFY OR GRANT EXCEPTIONS TO THE MAP POLICY.
All questions and comments regarding the Policy should be directed to the ‘Policy Administrator’.
The MAP Policy Administrator
24 Napoleon Road
Barrie, Ontario
L4M 0G8, Canada
Email: MapPolicy@napoleon.com
APPENDIX A - DISCOUNTS EXAMPLES
Amazon
Google Shopping
APPENDIX B - JARGON/PHRASES EXAMPLES
• “Call for Best Price/Better deal”
• “Add to Cart for Price” (and the cart price is below MAP)
• “Visit a local showroom for our best prices”
• “We will beat any price”
• “Talk to a salesperson for best price/better deal” - note: a pop up chat window that initiates discussion to lower cost is also a violation.
APPENDIX C (WEBSITE EXAMPLES, POLICY IS NOT LIMITED TO THESE LISTED)
3rd Party Only Markeplaces
• Amazon, Etsy, eBay, Jet, Walmart, Newegg, Rover, Bonanza, Craigslist, Alibaba, Houzz
List of auction websites
• eBay, Atomic Mall, Auctionmaxx, AuxtionZip, Bonanza, eBid, uBid, Webstore.com, LiveAuctioneers, TheSaleRoom
List of price aggregator websites
• Google Shopping, PriceGrabber, Shopping.com, Shopzilla, Become, Bing Shopping Campaigns, Pronto, Bizrate, Amazon Sponsored Products,
ShopMania, ShopSavvy, Yahoo Shopping
List of classified advertising websites
• Kijiji, Craigslist, LetGo (OLX), Backpage, Gumtree, Classified Ads, Oodle, Adpost
List of social media marketplace websites
• Facebook Marketplace, Instagram Shop Now
18 2021 US ELECTRIC HEARTH PRICE BOOKMinimum Advertised Price (MAP) Policy
APPENDIX D - THE ONLINE MARKETPLACE RESELLER REQUIREMENTS ARE AS FOLLOWS:
a) Dealer has a call center dedicated exclusively to on-line reselling and can demonstrate satisfaction of the following over the preceding six (6)
month period: abandoned call rate less than 5%; agent attrition rate less than 20%; time-weighted call occupancy 70-80%; 365 day operation;
weekday coverage 8AM EDT - 6PM PDT; weekend coverage 9AM EDT-5PM PDT; service downtime less than 1%;
b) At least 80% of all sales made by Dealer are through 3rd party marketplace websites, auction websites, social media marketplaces, classified
ad websites and price aggregator websites, such as but not limited to Amazon.com, Amazon.ca, Bestbuy.com, Bestbuy.ca, Walmart.com,
Walmart.ca, Ebay.com and Ebay.ca;
c) On each platform through which Dealer sells, Dealer has and has maintained for a period of at least 12 months, the highest seller rating
applicable to the platform;
d) Dealer has the capacity to fulfill online orders directly;
e) Dealer takes active steps to ensure that at least 80% of all sales of Wolf products [both unit and revenue] made by Dealer are fulfilled by
Dealer; if the warehouse to drop ship ratio falls below 80%, Dealer must take steps to correct same within 10 business days;
f) Dealer has Wolf inventory on hand capable of meeting 4 months expected sales;
g) Dealer provides real-time sales reporting to Wolf;
h) Dealer shares with Wolf data collected from visitors accessing Dealer site via searches associated with any trademark of Wolf, including but not
limited to NAPOLEON;
i) Dealer shares with Wolf details of keyword and similar advertising used by Dealer and provides metrics relevant to Wolf, including but not
limited to open, click-through, click-to-open and conversion rates, cross-referenced to demographic and socio-economic profiles as available.
2021 US ELECTRIC HEARTH PRICE BOOK 19NAPOLEON
CELEBRATING OVER 40 YEARS OF HOME COMFORT PRODUCTS
24 Napoleon Road, Barrie, Ontario, L4M 0G8
103 Miller Drive, Crittenden, Kentucky, USA 41030
7200 Trans Canada Highway, Montreal, Quebec H4T 1A3
PHONE: 1-888-721-7253
hearthsales@napoleon.com
Printed in Canada
Effective: February 15, 2021
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