VEHICLE RECALIBRATION - what insurers need to know - Key Media
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INSURANCEBUSINESS.CO.UK VEHICLE RECALIBRATION what insurers need to know
You don’t
Just as the human brain controls
the functions of the body, there is
a central system that controls all the
have to be a safety features in a vehicle. If this
is compromised, more than just
brain surgeon... the lights could go out!
At Auto Windscreens we only
to answer the following let manufacturer-trained
experts recalibrate the Advanced
question: “Would you let an Driver-Assistance Systems (ADAS)…
unapproved technician recalibrate Giving you peace of mind!
a car’s ADAS?”
Talk to the automotive
glazing experts today.
www.autowindscreens.co.uk
01246 223129
FEATURES
ADAS VEHICLE CALIBRATION
Insurers – this is vital
for your reputation
The vehicles your customers drive have changed – and if you’re not careful
you could effectively be encouraging them to put the wrong fuel in the tank
AT A GLANCE
4,000+
The number of dealerships
Auto Windscreens is working
with to ensure it uses the
latest vehicle manufacturer
technology
15%
ICDP recently stated that ADAS
could help cut crashes by 15%
in the main European markets
by 2030
SELF-DRIVING CARS may still be
another five-10 years from going main-
crashes by around 15% - with Mercedes-
Benz collecting data back in 2014 to suggest
2017
The year in which Auto
stream, while flying cars may never stretch they could cut rear-end collisions by 30%. Windscreens launched the UK's
beyond the realms of fantasy – but make no Yet despite the emergence of ADAS into only manufacturer-approved
mistake, the vehicles we drive are not just the mainstream, some insurance companies ADAS recalibration solution
changing, they have already changed. are yet to implement one vital approach to
Does your car boast cruise control?
Emergency braking? How about assisted
their repair – and in the process are effec-
tively encouraging their customers to put 2021
Auto Windscreens expects all
parking? These are just some of the features, the wrong fuel in the tank.
new vehicles by 2021 to have
collectively known as advanced driver-as- Find out more about Auto Windscreens some form of ADAS
sistance systems (ADAS) that have already ADAS recalibration now.
made their way into the vehicles most of like the tyres or oil of a car. If the customer
us drive – and there are plenty more inno- What’s the problem? needs a windscreen replacement or is
vations to come. According to conservative While these systems can be a massive boost involved in an accident, it’s likely that their
estimates, these features are helping to cut to drivers, they need to be maintained just sensors will require some form of recalibra-
www.insurancebusiness.co.uk 1
FEATURES ADAS VEHICLE CALIBRATION tion as they’re usually located in vulnerable was to look after insurers, policyholders and areas of the car like the windscreen itself, the business by being as up to date with new behind bumpers or in the grille at the front tech as possible and ultimately protecting Auto Windscreens’ MD Rupert Armitage our reputation.” tells Insurance Business. Unfortunately, Now Armitage is urging insurers to do in an effort to save on claims costs, some the same – to ensure that all ADAS recali- insurers are misguidedly reaching out to the bration is carried out by the manufacturers after-market he says. themselves. “When I joined the business three years “Every time a vehicle goes back to the ago, it was looking at after-market solu- manufacturer, there is more and more tech- Use Auto Windscreens for 100% guaran- tions,” he says. “ADAS and recalibration was nology in the software,” he says. “The reality teed manufacturer ADAS recalibration. in its infancy then. We trialled the after- is that you could go and have everything market and at the same time went out and checked and it could be out-of-date the next What are the consequences of talked to a large number of manufacturers to day, even with a manufacturer. But that’s a relying on the after-market? ask their advice on how they saw the picture worst-case scenario - the problem we had In an era in which insurance purchases emerging.” with the after-market is that the system are often driven by comparison websites “Ultimately, we went with the manufac- could be six months or 12 months old by the and price is seemingly everything to many turers,” he continues. “It was nothing to do time it is reverse engineered and sent out customers, it can be tempting for insurers with the cost of after-market equipment, it to the network. This is a problem you don’t to grab a cheaper option – but that is a false was not viewed as a revenue stream – but it have with the manufacturer.” economy, insists Armitage. 2 www.insurancebusiness.co.uk
“I had a conversation with someone over have the equipment to do it properly.
in the USA this summer who told me he Fitting windscreens like this is like putting ADAS FEATURES
made about $400 by turning to the after- substandard fuel in your car.”
market instead of a manufacturer to recali- Here is a list of ADAS features commonly
brate a windscreen with ADAS – but I said So what should insurers do? incorporated into vehicles
to him, ‘the first time there’s a death linked When it comes to vehicles with ADAS,
to a failing ADAS, it’s going to come back Armitage firmly believes that insurers have Adaptive cruise control (ACC)
and bite you properly,’” he says. to insist on working with the manufac-
Adaptive light control: swivelling curve
For proof, look no further than State turers and using approved original equip- lights
Farm Auto Insurance in the US. In August ment (OE) – something he has demanded Automatic parking
2017 it was slapped with a federal lawsuit from Auto Windscreens.
Automotive navigation system with
for its supposed involvement in a defective “The complexity surrounding each typically GPS and TMC for providing
car repair which allegedly contributed to a manufacturer’s own intricate recalibration up-to-date traffic information.
horrific accident. The insurer was accused process can be akin to a car having brain Automotive night vision
of ‘forcing’ a car repairer to cut corners surgery,” he explains. “Therefore you need Blind spot monitor
and costs by using an untested adhesive the right specialists and tools.”
Collision avoidance system (Precrash
to replace the hail-damaged steel roof of a “That’s why we only work with OE 100% system)
used 2010 Honda Fit. The lawsuit blamed of the time with ADAS and have links
Crosswind stabilisation
the suspect car repair for the crushing and to more than 4,000 dealerships. You get
Cruise control
burning of the car owners when the vehicle manufacturer advice, a manufacturer part,
Driver drowsiness detection
was struck in a collision. The body shop a manufacturer’s recalibration and they
director admitted under oath that the busi- do a full diagnostic check. The customer Driver monitoring system
ness violated the 2009-2013 Honda Fit of that insurer leaves with a vehicle that Electric vehicle warning sounds used in
Body Repair Manual when it used glue to is 100% guaranteed the ADAS works. hybrids and plug-in electric vehicles
replace the roof. Without it, there’s no guarantee.” Emergency driver assistance
It’s an example that is likely to be repli- With ADAS becoming ever more Forward collision warning
cated closer to home too. In January this year, frequent in vehicles, so do the risks that Intersection assistance
a car smashed into the back of another close surround them – fleets that do not use orig- Hill descent control
to junction 25 of the M62. The driver claimed inal equipment can lose their value when
Intelligent speed adaptation or
he had expected the anti-collision system to returned to the manufacturer at the end of intelligent speed advice (ISA)
brake automatically. Has he had a windscreen a lease; while the ever-increasing threat of Lane departure warning system
replaced recently? How was it recalibrated? cyber breaches is another serious risk for
Lane change assistance
Were a case like this to lead to a legal chal- systems that are not maintained properly.
Night vision
lenge over the use of after-market recalibra- “The reality is this is supposed to be life-
tion, the repercussions for the insurer could saving equipment,” says Armitage. “But it Parking sensor
go far beyond any saving it hoped to make is only life-saving if you maintain it as it Pedestrian protection system
with a cheaper repair option. should be. It’s up to insurers to insist that’s Rain sensor
“[Using the after-market] is like going the case – every time. I don’t believe there Surround view system
to an optician, taking the prescription away is a significant cost difference between the Traffic sign recognition
and going to the supermarket and saying: two solutions now but the cost benefits are
Turning assistance
‘have you got anything near to this’,” said potentially enormous.”
Tyre pressure monitoring
Armitage. “When it comes to windscreens Learn more about Auto Windscreens’
Vehicular communications system
there is no such thing as a ‘manufacturer ADAS recalibration and how it can help
approved equivalent’. Some of these places you maintain your relationship with your Wrong-way driving warning
making after-market glass simply don’t customers now.
www.insurancebusiness.co.uk 3You can also read
