Volunteer Handbook Oxfam Trailwalker 23-24 March, 2019 - Volunteer contact numbers Pre-event: 09 358 5902 Event week: 0800 420 023 - imgix
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Volunteer Handbook Oxfam Trailwalker 23-24 March, 2019 Volunteer contact numbers Pre-event: 09 358 5902 Event week: 0800 420 023
thank you
HELLO AND Welcome to THE Oxfam Trailwalker volunteer team!
On behalf of the whole team at Oxfam New Zealand, I’d like to express my gratitude for the mahi and
aroha you have committed to put to this incredible event. You are part of a team of over 300 volunteers
that will undoubtedly help make Oxfam Trailwalker 2019 a huge success.
By joining the volunteer crew, you are playing an essential part in making Oxfam Trailwalker a suc-
cessful, safe, positive and meaningful experience for all involved. This is Oxfam New Zealand’s biggest
annual fundraiser and we simply could not do it without you.
This Volunteer Handbook contains everything you need to know to prepare yourself for the event.
Please read it through carefully and keep it with you during your shift, so you can refer to it when
needed. If you have any questions that are not covered in this Handbook, please don’t hesitate to
contact us.
A massive THANK YOU to all of you for showing up and helping us campaign for a fair and just world. I
wish you an amazing volunteering experience at Oxfam Trailwalker 2019!
Ngā mihi nui,
Olga & the Oxfam Trailwalker team
1
haere
mai
Oxfam New Zealand, Whakatāne District Council and local iwi Ngāti Awa warmly welcome you to
Whakatāne, the sunshine and kiwi capital of New Zealand, for the fourth Oxfam Trailwaker in the
beautiful Bay of Plenty.
The 2019 trail once again showcases the very best of eastern Bay of Plenty, passing through stunning
native bush, private farmland, places of special significance for local Iwi and the one and only Ōhope
Beach. What’s more, we have a new start line: Edgecumbe.
After the Edgecumbe flooding in April 2017, a lot of the township was wiped away, including houses
and the community spirit.
The course starting in Edgecumbe in 2019 is an opportunity for Oxfam NZ and Edgecumbe to support
each other, by bringing the community together, raising awareness on climate change, and raising
vital funds for communities in the Pacific and South East Asia.
the 2019 trail
2
Event Weekend essentials
You are a vital part of the smooth running of Oxfam Trailwalker and we rely on you to
attend your assigned shift(s).
If you can’t make your shift, please let the Signing in/out before and after
Volunteer Coordinator know as soon as your shift
possible. Prior to event week call 09 358
5902 or, during the event week (March 23- All volunteers must sign in at the
24), call 0800 420 023. Please do this as Volunteer Coordinator’s office before every
soon as possible. shift, unless you’re volunteering at a check-
point or are part of a service-based group.
Please arrive to your shift 15 minutes early If your shift location is not in Whakatāne,
for a proper handover and induction. you can sign in over the phone. You also
need to sign out at the end of your shift.
Be aware of the times and locations of your
shifts. It can be particularly cold at night,
so come prepared and dress appropriately.
When interacting with Oxfam Trailwalker
participants, particularly in the later stag-
es of the event, please remember that they
will be tired. Be encouraging, supportive
Oxfam ambassador
and cheer walkers on as they pass you.
A large number of stakeholders support
Volunteer Registration Oxfam Trailwalker including emergency
services, local businesses, sponsors, land-
All volunteers must register in person at owners as well as participants and support
the Volunteer Lounge on Friday 22 March, crew. As an Oxfam Trailwalker volunteer,
3-9pm or on Saturday 6am and onwards, you will be seen as a representative of
prior to their first shift. You will receive your Oxfam New Zealand. We ask that you act in
volunteer pack as well as any equipment an appropriate manner that upholds our
necessary for your role. good-standing in the community.
Volunteer Lounge Media
The volunteer lounge is located at the Please do not speak to any media
Whakatāne War Memorial Hall. It is there representatives during the event,
for you to enjoy anytime between 3pm on regardless of the circumstances. The Event
Friday to 7pm on Sunday. Feel free to relax Controller and the Media Coordinator at the
here between shifts; come get snacks, Event Control Centre are the only people
coffee or tea and to say hello and meet authorised to speak with the media. Any
other volunteers. media personnel must be referred to the
Event Control Centre.
3
Gear Checklists Kai (food)
What to bring: You will receive a meal voucher for each
• Volunteer pack, including your shift you have signed up for, which you
Volunteer Handbook with emergency can redeem at the designated dining area
contact numbers, role descriptions and in the basketball court, located inside the
any other role-specific instructions Whakatāne War Memorial Hall.
• Reusable cup
• Reusable water bottle All meals and snacks for each day
• Your personal mobile phone (fully will be available from 5am–10pm on
charged) Saturday, 5am–6pm on Sunday. Friday
• A torch for early morning, late afternoon dinner will be available from 5pm until 10pm.
and night shifts - those portaloos get
dark! We are catering for a lot of wonderful
• Extra layers for the evening and gloves, volunteers, so please be mindful of your
if desired choices and other volunteers’ dietary
• Extra socks requirements.
• Sunscreen
• Insect repellent *Community Groups at checkpoints are
• Fancy dress! Feel free to wear a self-sufficient
costume to encourage our walkers
• Personal supplies – anything to make Please bring your own reusable container
you comfortable on the job and cutlery, should you wish to pack a meal
for your shift.
What to wear, weather dependent:
• Enclosed, practical footwear Rights and Responsibilities
• Sun protection: sunscreen, sunglasses
and hat (day shifts) Oxfam’s work to find lasting solutions to
• Sweater, scarf, extra socks and a warm poverty and injustice is a partnership
hat (night shift) between volunteers and staff. As a
• Rain gear volunteer, the gift of your time, skills and
experience is an essential part of our work.
If you are a trail volunteer (Trail Marshals, When you join us as a volunteer, you have
Trail Clearing Team, Tail End Charlies), wear certain rights and responsibilities.
comfortable footwear and bring a back-
pack along with a torch and batteries, cell Know your rights as a volunteer by visiting
phone, snacks and water. www.oxfamtrailwalker.org.nz/page/
rights---responsibilities
There may be long periods between
walkers on some shifts. Think about
bringing books, a newspaper, music,
podcasts or any other entertainment you
see fit.
4
sustainability
Here at Oxfam, sustainability is at the heart of Avoid single-use plastics
everything we do.
Single-use plastics include plastic shopping bags,
Oxfam Trailwalker aims to ‘walk the talk’ when it plastic cups, straws, food packaging,
comes to demonstrating Oxfam New Zealand’s coffee cups and lids - any plastic item intended to
commitment to environmental sustainability. We be used once then discarded. Please don’t bring
aim to minimise the negative environmental single-use plastic items to the event.
effects of the event in every way possible – from
minimising our energy consumption to being a Bring your own water bottle
disposable-cup-free event. This year, we are
particularly focusing on the major reduction of Please BYO reusable water bottle and fill it up at
plastic bags and plastic packaging. Our planet is our free water stations, or purchase a reusable
drowning in single use plastic, with large islands Oxfam Trailwalker bottle onsite.
of plastic floating in our oceans, destroying our
ecosystems and causing the extinction of species. Carpooling
We really encourage you to take some important Each year, we ask our volunteers to consider
but simple steps to be part of the solution! Join us carpooling to bring less cars to Whakatāne.
in making Oxfam Trailwalker a zero-waste event!
Did you know that 20 percent of New Zealand’s
greenhouse gas emissions come from transport?
SIX STEPS TO BEING PART OF Ninety percent of us drive to work alone.
THE SOLUTION What can we do to be part of the solution?
Pre-cycle - Reduce waste from packaging The obvious answer is to take shared transport to
Oxfam Trailwalker.
“Pre-cycling” is the practice of seeking to reduce
consumer waste by buying unpackaged, reusable Shop Local and Shop Fairtrade
or recyclable products and using your own bags
and containers to package food. When in Whakatāne, try to buy local products and
give back to the community that supports our
A great way to reduce waste generation at the event, while reducing food transport emissions.
event is to unpack any food you’re bringing before
you leave and put them into reusable containers or A basket of imported food creates more CO2 than
produce bags. cooking for six months! As a general rule, you can
reduce the impact of your purchasing by
Don’t forget your reusable cup choosing products that are Fairtrade certified,
organic or free-range. All the tea and coffee at
In 2014, Oxfam Trailwalker went disposable cup the Oxfam Trailwalker start, finish line and check-
free - what a success! Our teams, support crews points is certified Fairtrade.
and volunteers reduced total event waste by a
third! To keep a good thing going, Oxfam Trailwalk-
er is now proudly disposable cup free every year.
For hot and cold drinks, everyone will need to bring
their own mug or container.
5
actions for afterwards
Climate change is bigger than politics
Climate change is affecting our communities, our way for the international community. Since then,
businesses, our Pacific neighbours and the world’s UK emissions have fallen by 28 percent. Denmark,
poorest people. It is threatening to unwind the Finland, Mexico, Ireland, and several US states
progress made over the last 60 years in the fight have followed suit.
against poverty.
IT’s time to PUT climate change above politics
That is why last year Oxfam partnered with 15 other
leading international development agencies New Zealand has committed to take urgent action
demanding political parties agree on a new plan to to combat climate change, both under the
tackle climate change: a Zero Carbon Act. Paris Agreement and the Sustainable Development
Goals. Unless our political parties act together to
Thousands of New Zealanders have already helped think beyond short term politics, and set clear
us put climate change at the top of our binding goals in place for reducing pollution, these
government’s agenda by backing up our plan. But plans may never become a reality.
our job is not finished. We must ensure that the
Zero Carbon Act we worked so hard for is robust Join thousands of New Zealanders TO demand
and ensures a positive future for our children and real climate action from our government
our Pacific neighbours. This means we must and Back the Plan: Back to Zero.
continue fighting to gain full cross-party support
for an Act that will hold our current and future
leaders to account.
Every year we delay cutting pollution, the
job gets harder for our children
A Zero Carbon Act will drive meaningful climate
change action in New Zealand. The Act will
commit New Zealand to zero carbon by 2050 or
sooner, set a legally binding pathway to this
target, and require the Government to make a
plan. It will secure a positive future for our chil-
dren – protecting our communities, businesses,
and people across the globe from the far-reaching
effects of climate change.
We’re not in uncharted territory here.
To add your name to our petition, head to:
In 2008, the United Kingdom passed a Climate bit.ly/backtheplan
Change Act to establish a climate commission -
future proofing their economy and leading the
6
Keeping safe
Health and Safety Personal Protective
Your personal safety is of paramount importance Equipment
to Oxfam and should never be compromised.
All volunteers must wear their Oxfam safety vest
while on duty which will be supplied to you by your
Hazards & Equipment Volunteer Coordinator. The environment, weather
and mix of day and night work you may be required
The nature of Trailwalker means that there to do can be trying and therefore all volunteers
will be hazards and risks associated with the must come equipped with clothing and gear to
event, including people, the environment, protect themselves.
and the place that you are working.
Operating equipment can come with some Safety around car parks
risk. While volunteering, you should always follow
instructions and ensure that your actions Please be careful when moving around car parks
minimise risk. and roads. Stop, look and listen! Check for
reversing cars. Road Marshals should be wearing
At no time should you do anything you feel a high visibility vest and closed-in shoes at all
uncomfortable with. times. Children should not be near the car park
unsupervised. When driving near checkpoints
At all times be aware of hazards like tent ropes please be mindful that there will be a lot of
and pegs, bins, cables, and any other items on pedestrian traffic.
the ground. If you are walking along the trail
please take care of uneven ground. Always have You are not permitted to control traffic on any
a good torch when working or moving around at public road, unless you have been given a stop/
night. If you see something unsafe, please take go sign.
appropriate action and inform your Checkpoint
Manager or the Volunteer Coordinator
immediately. In this handbook you should note
Driving and fatigue
down any hazards you have observed or Working at Oxfam Trailwalker may require a
experienced that should be rectified to ensure a significant amount of driving to and from your
safe working environment. accommodation and volunteer location. You may
also be driving late at night or early in the morning
Oxfam Trailwalker is a family event and children are after working your shift. Being tired significantly
often playing at and around checkpoints. Please increases the risk of a crash. It makes us less alert
be extra aware of any hazards, obstacles or to what is happening on the road and less able to
situations that could pose a danger to children. react quickly and safely if a dangerous situation
arises. Please be aware of the potential dangers of
If you see any accident or incident, whether it’s driving whilst fatigued and take all precautions to
major or minor, it is important that you report it to avoid putting yourself or others at risk.
the Checkpoint Manager or Volunteer Coordinator
who will be able to provide the help you need, but Our volunteer schedule has been designed to en-
also record it in the hazard and risk register. This sure that every volunteer and staff member has a
includes accidents or near misses involving em- minimum seven hour stand down period between
ployees, volunteers, stakeholders, participants shifts. Please ensure you rest, relax and refuel
or supporters. This allows us to record in between your shifts and do not consume any
assess, rectify and manage the situation using drugs or alcohol which can impair your
the best possible methods and solutions. performance when working.
7
Event specific risk factors:
Safety in numbers
• Don’t volunteer for a shift you know your body
While we try to ensure that all volunteers are
won’t be able to handle. If you have never
paired up prior to leaving for your shifts, there may
undertaken a ‘graveyard’ shift before (dusk
be instances where you are volunteering alone.
till dawn) and you think you will struggle with
Please ensure that you have all that you need
fatigue, then please let us know.
for your shift including the contact numbers for
the ECC and VC. We also ask that you ensure your
• Share the driving with a fellow
Checkpoint Manager or Volunteer Coordinator has
volunteer so that you can help each
the correct contact details for you. Please contact
other stay awake, or swap drivers if necessary.
us immediately in case of an emergency or if there
are any supplies that you need.
• Plan your drive home or between locations
with regular breaks to stretch, eat and rest.
Smoke-Free
• Getting out of the car and moving will help
reenergise your body and Oxfam Trailwalker is a smoke-free event. All event
enable you to regain focus. locations, including the trail, are no-smoking
zones. If you wish to smoke you must do so
Common risk factors: outside the event venues and away from public
view. Please dispose of your cigarette butts
• Driving in the early morning (1am to 6am) responsibly, in the rubbish bins provided.
when most of us would normally be sleeping
• Driving in the ‘afternoon lull’ (1pm to 5pm) No drugs or alcohol policy
when our body clock makes most of us
feel sleepy can impact our concentration Oxfam Trailwalker is a dry event and has a no drugs
or alcohol policy. All event locations, including the
• Starting a trip after a long day’s work trail and accommodation areas, are drug-free and
alcohol-free. No one is permitted to work on or
participate in the event under the influence.
8
Manual Handling
During the event you may be asked to assist in moving equipment. If you are unable to assist please
inform your Checkpoint Manager or the Volunteer Coordinator on arrival. Don’t be afraid to say no at any
time. If you can assist, please ensure you read the following safety measures:
STEP 1: Size up the load and make sure you do it safely. Remember it is not just the weight, but also the
shape and size of the load that can make lifting difficult. Check where the load is to be placed. Position
the heaviest part close to the body.
STEP 2: Correct position. Stand close to the load before you attempt to handle it. Position your feet to
maintain balance with enough room to move. Face the direction of travel and ensure that your path is
clear from hazards.
STEP 3: Protect your back. Keep your back in its ‘natural’ position. This is when it is strongest. DO NOT
twist. DO NOT bend. Make sure you are comfortable with the task.
STEP 4: Get a good grip. Place your hands diagonally opposite for a secure and comfortable grip.
Grip with your palms not your fingers. Keep your arms close to your body.
STEP 5: Use your legs. The leg muscles are stronger than the back muscles - use them to your
advantage. Take up the load slowly without sudden movement. Remember to ask for help if the load is
too large or hard to move.
Radio Communications Radio Terminology
Radios will be used to allow communication Bob making a call to “Sue, this is Bob, over.”
between staff and teams managing particular Sue
tasks, such as Checkpoint Managers and Tail End Sue responding to a “This is Sue, go ahead
Charlies. Radios are numbered and allocated. If call from Bob Bob”
you are given a radio for your shift, please keep in If Sue is too busy to “Standby Bob”
the designated area and sign it in and out for each talk
shift. If there is a problem with the radio or the No response Wait 5 seconds and call
battery, please contact the Event Control Centre again
or your Checkpoint Manager. Ensure that you stay Ending transmission Over- indicates you ex-
on our allocated channel to allow staff to contact pect a response
you when needed. Out – complete conver-
sation
Making a Call Priority calls Sue, Sue this is Bob, PRI-
ORITY come in please”
It may seem silly to have instructions on how to
CHANNEL SELECT
ON/OFF & VOLUME
use a radio but it is its own art form! Follow these
steps to ensure you are a clear communicator.
SIX STEPS
1. Think about what you need to say.
2. Listen to ensure there are no existing conversa-
tions on your talk group, do not talk over people.
3. Press and hold in the talk button. PUSH TO TALK
4. Breathe and wait for the two beeps before you Release to listen
start talking.
5. Speak holding the mic away from your mouth.
6. Release the talk button a second after you have
finished your transmission.
9Hazards log
Hazards/risks and incidents log form
Please fill out any hazards/risks you observe or experience and how you addressed them, then report
it to the Volunteer Coordinator by calling 0800 562 456.
Task or Person What did you How has the Notes
do to miti- hazard been
risk/ affected gate risk/ addressed
hazard / location hazard or and by
incident? whom?
10colouring pages
from our friends in australia
community groups
Thank you to all our community groups who have given their time to support
oxfam trailwalker.
Ko Iramoko te Marae, Ko Te Tawera
Ngati Pukeko Hapu, Ko Ngati Awa te iwi.
11EVENT PARTNERS
Thank you to all our sponsors, partners and stakeholders for supporting our
vision of a fairer, safer, more sustainable world through Oxfam Trailwalker.
omega
rental cars
fast broadband anywhere you want it
fl, WHAKATANE --Ht trade aid
�..:-..--�District Council
Steiner
Ceramics
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NATURAL COCONUT WATER
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osteopaths
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countdown
eat well for less
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12Emergency procedures When reporting an emergency
situation we’ll need to know
1. Ensure that you and others are not in any 1. Your location / provide the number of nearest
further danger km marker / road crossing location / checkpoint
2. Make an initial assessment of the situation and number
any injuries 2. Your mobile number
3. Call the Medical Officer on 0800 198 851 3. What urgent help you need
4. If you can’t get through to the Medical Officer, 4. Your name and name of person injured / team
call the Event Controller on 0800 203 931 name / name of group
5. Use First Aid to treat the injured person until 5. What injuries do they have
help arrives 6. What happened
6. Remain with the injured person at all times 7. What treatments have been given already
8. Any other relevant information
Important contacts
Contact Phone Purpose
Medical Officer 0800 198 851 Medical assistance required
Event Control 0800 203 931 Non-medical event-related calls
Volunteer Coordinator 0800 420 023 All volunteer enquiries
Emergency 111 Non-event related emergencies
facebook.com/OxfamTrailwalkerNZ
@oxfamnz
@oxfamnz
oxfamtrailwalker.org.nz Oxfam New Zealand
PO Box 68357, Newton, Auckland 1145
oxfam.org.nz 0800 600 700 oxfam@oxfam.org.nzYou can also read
