Volunteer Professionals Community Connection: Retaining Volunteers when They Can't be On-Site February 24, 2021 - The Beryl ...
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Volunteer Professionals Community Connection:
Retaining Volunteers when They Can’t be On-Site
February 24, 2021
www.theberylinstitute.org
Ground Rules
• All participant phone lines are muted.
• Participant contributions will be collected through the chat pod.
• Chat pod is for sharing of ideas, asking questions, interacting with participants; not for
promoting services and products.
• Recording and chat notes will be available on our Volunteer Professionals Community page
shortly following the call.
• This active dialogue will offer a wealth of information to all members of The Beryl Institute
community. We thank you in advance for your contribution.
www.theberylinstitute.org 2
Please take a moment to introduce yourself via the
chat and let us know where and how you are.
www.theberylinstitute.org 3
The global community of practice committed to
elevating the human experience in healthcare.
We believe human experience is grounded in experiences of patients & families, those
who work in healthcare and the communities they serve.
www.theberylinstitute.org 4
Changing healthcare by ensuring an
unwavering commitment to the
HUMAN EXPERIENCE
www.theberylinstitute.org 5Connection Call Series
January 13
Adjusting Volunteer Week Celebrations in 2021 *Recording available
January 27
The Changing Face of Hospital Gift Shops thru the Pandemic *Recording available
February 10
Adapting Junior Volunteer Programs to Safely Engage Students *Recording available
February 24
Retaining Volunteers when They Can’t be On-site
March 10
Phasing Volunteers Back (Addressing Safety, Training and Recruiting)
March 24
The Future of Healthcare Volunteer Programs - Where do we go from here?
www.theberylinstitute.org 6Growing Resources www.theberylinstitute.org 7
Now Available: Time, Talent & Treasures
We are excited to announce Time, Talent &
Treasures: A resource for healthcare
volunteer management is now available to
order. This book is an update (edition three)
of the AHVRP publication, In a Nutshell.
Topics include:
• Department organization
• Program development
• Managing volunteers
• Department operations
• Budget planning
• Accreditation and legal matters
• Professional development
• Public relations and marketing
www.theberylinstitute.org 8April 26 - 29, 2021
Patient Experience Conference is now ELEVATE PX!
The Global Patient Experience Event
ELEVATE PX is a virtual gathering bringing
together the voices of the global community
committed to elevating the human
experience in healthcare. ELEVATE PX is a
dynamic, interactive event connecting
experience leaders for learning and sharing
and impacting teams throughout healthcare
organizations for a Patient Experience Week
celebration like no other.Enhancements
Program Components
• Nine keynotes from around the world
• Six breakout groups offering five 45-
min concurrent sessions (30 total)
Multiple session Opportunity for Live Meet & Greet Online poster
• Eight Express talks: 15-min sessions time offerings for organizational access opportunities with session gallery
from solution providers and PX global to keynote sessions with keynote speakers with live Q&A with
participation complementary authors
Collaborative orgs discussion guides
• Special Interest Community
Gatherings
• Awards: PX Innovation, Patient
Experience Journal, Volunteer
Professionals, Patient Advocacy Ruth
Live video-enabled Virtual hospital Session viewing One-to-one
Ravich, Wendy Leebov Championing networking among tours from and participant connections with
Experience event participants organizations networking on the PX Marketplace
around the world mobile app exhibitors through
virtual booths
www.theberylinstitute.org 10Panel Conversation www.theberylinstitute.org 11
Our Moderator
Heidi Reed
Volunteer Coordinator
Fairfield Medical Center
Lancaster, Ohio
www.theberylinstitute.orgOur Panel
Amy Bush Kathy Moe
Director of Volunteer Services Manager of Volunteer and Guest Services
Mount Sinai Morningside/West UnityPoint Health- Trinity Regional
Medical Center
New York, New York
Fort Dodge, Iowa
www.theberylinstitute.org 13Heidi Reed
Amy Bush Kathy Moe
Share an overview of what your volunteer
program looks like, including the
approximate number of volunteers and Program Overview
what is happening with your program
currently.
What roles/responsibilities are your
volunteers currently participating in?
www.theberylinstitute.org 14Heidi Reed
Amy Bush Kathy Moe
What initiatives have been
implemented at your organization
to allow volunteers to serve
Off-site programs
remotely or maintain
communication and relationships?
What was the implementation
process?
www.theberylinstitute.org 15Heidi Reed
Amy Bush Kathy Moe
What has volunteer
retention looked like for
Volunteer Retention
your organization in the
last year?
www.theberylinstitute.org 16Heidi Reed
Amy Bush Kathy Moe
How have you kept volunteers
informed and engaged during Engaging Volunteers
this time?
How have they responded to
the changes?
www.theberylinstitute.org 17Heidi Reed
Amy Bush Kathy Moe
Additional questions?
Questions?
www.theberylinstitute.org 18THANK YOU, BE SAFE and STAY WELL! www.theberylinstitute.org
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