Welcome to University Hospitals Seidman Cancer Center - A Guide for Our Patients, Their Families and Visitors
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Welcome
Welcome to
University Hospitals
Seidman Cancer Center
A Guide for Our Patients,
Their Families and Visitors
Business Card F.P.O.
CONTENTS
Welcome.................................................................................................. 2
Your Care................................................................................................. 3
Getting Here
Finding Your Way Around
About the Building
Your First Visit
Where to Park
Where to Check In
What to Bring with You
Services.................................................................................................... 7
Learn About Your Care
Puck Learning Resource Center
Supportive Care Services
Education and Support Programs
Patient and Family Advisory Council (PFAC)
UH Concierge Services
Chaplain (Pastoral Care)
Environmental Services (Housekeeping)
Translation and Sign Language Services
Center for International Relations
Patient Care Advocates
Complementary Therapy Services
Your Stay................................................................................................. 9
About Each Room
Visitors
Meals
Your Hospital Health Care Team
Going Home
Pharmacy
Satisfaction Surveys
Medical Records
Follow-up Appointments
Financial Information and Billing
Patient and Family Education
Safety..................................................................................................... 13
Code White
Identification
Hand Washing
Please Speak Up!
Reduce Your Risk of Falling
Protective Services
Smoking Policy
Patient Rights and Responsibilites...................................................... 15
Advance Care Planning
Patient Privacy
Patient Rights and Responsibilities
MRSA Facts
Directions, Maps and Important Phone Numbers.............................. 20
1-866-UH4-CARE • University Hospitals Seidman Cancer Center | 1
WELCOME YOUR CARE
Welcome, on behalf of the entire University Hospitals EUCLID AVENUE
RTA HealthLine Rapid Bus
Seidman Cancer Center staff. We know that a cancer
CORNELL ROAD
diagnosis immediately changes your life, and we are
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UH Seidman
here for you. Please bring your concerns and questions Cancer
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to us at any time.
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UH DRIVE
ADELBERT ROAD
Cornell
Center for UH Drive
Emergency Medicine & Garage
Marcy R. Horvitz Visitor Parking
Pediatric Emergency
Hanna Center
We promise to provide: House
Mather UH Employee
Pavilion Parking
• the highest quality, personal, state-of-the-art
cancer care
Lakeside Wearn Foley
• the latest technology to diagnose and treat you
Lakeside
Garden
Park ET
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• care focused on you and your family
Humphrey Lerner
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Tower
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yard
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Service
Bolwell Building
This guide has information about UH Seidman Cancer UH Rainbow
Babies & Children’s Atrium
MRI
(Cafeteria) E
Hospital
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Center’s areas and services. If you have a question LE
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UH MacDonald
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about something that we have not covered in this Women’s UH Employee
Hospital Parking
Horvitz
Tower
book, please ask our staff for help. We are here to
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make sure that you and your family have the best Visitor
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Parking
possible experience. (Women’s &
ADELBERT ROAD
Pediatric
Services)
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Building pid
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Sincerely, DRI Red
CLE RTA
CIR
CIR Valet Parking
C L E D R I VE
Parking
Stairs/Elevators
Stanton L. Gerson, MD Information Desk Walkways
Director, Electronic Wayfinding Kiosk Enclosed
University Hospitals Seidman Cancer Center Entrance Sublevel
Wheelchair Accessible Entrance Main Corridor
GETTING HERE
Nathan Levitan, MD
President, University Hospitals Seidman Cancer Center, the region’s only freestanding cancer center, is located
University Hospitals Seidman Cancer Center on University Hospitals Case Medical Center campus. Some services and departments are in buildings
that connect to UH Seidman Cancer Center. All of these areas can be reached from indoors. If you
need help, please feel free to ask one of our staff or stop at our Adelman Family Welcome Center.
For driving directions, see page 20.
For parking garage information, see page 21.
2 | University Hospitals Seidman Cancer Center • UHSeidman.org 1-866-UH4-CARE • University Hospitals Seidman Cancer Center | 3
YOUR CARE ABOUT THE BUILDING
Lower Level
F I N D I N G Y O U R W AY A R O U N D • adiation Oncology
R
UH SEIDMAN CANCER CENTER – CT Simulator, HDR Brachytherapy and Linear Accelerators
Please note that some Radiation Oncology services are also in the Basement of
Visitors to UH Seidman Cancer Center may enter the building from the Lobby or First
Bolwell: CyberKnife®, Gamma Knife® and TomoTherapy®.
Floor. If you are taking an indoor path from one of the parking garages, you will enter
UH Seidman Cancer Center on the First Floor. Once in the building, you can take the
Lobby – main entrance to UH Seidman Cancer Center
elevators or stairs down one floor to reach the Lobby. If you enter through the main
doors of the building (via UH Drive), you will be in the Lobby. •
Adelman Family Welcome Center which includes:
– Admitting – Puck Learning Resource Center – Concierge
Below is a snapshot of the UH Seidman Cancer Center Lobby.
– Survivorship Center – SCC Community Room
• Collins Meditation Room
Cornell Road
• Frankino-Dodero Family Infusion Therapy Suite
• Wolfgang Puck Express Café
• Breen Breast Health Pavilion entrance – via UH Seidman Cancer Center
Ambulance Drop Off
for nonemergencies only
• Gift Shop
• Exit to UH Drive Parking Garage – via outdoor covered walkway
• Exit to Schneider Healing Garden
Collins • Connect to all other hospital buildings via the Mather Pavilion basement
Meditation
Room Survivorship 1st Floor
Center
Puck • Robinson Family Pavilion – For outpatient doctor visits
Visitor Visitor Learning Breen
Frankino-Dodero Family Elevators Elevators Breast • Outpatient Lab
Resource
Infusion Therapy Suite Health
Center • Connect to all other hospital buildings via Mather Pavilion first floor
Adelman Family Concierge Pavilion
Welcome Center 2nd Floor
Restrooms
Lobby • Radiology which includes: Angiography, CT, MRI, Nuclear Medicine, PET/MRI and X-ray
Gift
Shop Mather • Surgical Center
Main Entry/Drop Off
Vending Pavilion • Business Center
Euclid Avenue
Valet
Machines
Schneider 3rd Floor
Healing Wolfgang Puck
Garden Express Café • oodman Discovery Center
G
– Coleman Clinical Research Suite –
Rooms 3001 to 3004
– Patient Rooms 3005 to 3030
UH Drive
Parking Garage Lerner Tower 4th Floor
UH Drive • Patient Rooms 4001 to 4030
5th Floor
• Patient Rooms 5001 to 5030
6th Floor
• Patient Rooms 6001 to 6030
4 | University Hospitals Seidman Cancer Center • UHSeidman.org 1-866-UH4-CARE • University Hospitals Seidman Cancer Center | 5
YOUR CARE SERVICES
YOUR FIRST VISIT W H AT T O B R I N G LEARN ABOUT YOUR CARE SUPPORTIVE CARE SERVICES
WITH YOU
UH Seidman Cancer Center is located at UH Case We respect your right to receive information about Many of our team members are here to provide
Medical Center on the corner of Euclid Avenue and • Your photo ID your health care that you and your family can emotional support and help you cope. They can talk
UH Drive. We are in Cleveland’s University Circle area. understand. with you and your loved ones. Their services are free
• Your health insurance card(s) and include:
For driving directions, please see page 20. Please let our staff know:
UH Seidman Cancer Center has several locations • The health history form that you have filled out • One-on-one and family counseling
– If you did not get a copy of this form • hat language you prefer to use for talking about
W
throughout Northeast Ohio. If you need a map or
before your visit, we will give you one your health care. • Problem solving and help coping with stress
phone number for one of our other UH Seidman
Cancer Center locations, please see page 22. when you check in. • If you and/or the person you have chosen as your • Help with day-to-day needs
• Copies of your Advance Directive(s) if you health care decision maker needs an interpreter
• Help with adjustment to your treatment
W H E R E T O PA R K have them or a translator.
– These forms are also called a Living Will and/or • Referrals to local resources and support groups
• If you need help filling out any forms.
Valet – Two locations off UH Drive: a Durable Health Care Power of Attorney. If you
Our Ways We Can Help booklet provides more details
• UH Seidman Cancer Center main entrance or would like to make one of these forms, please • If you have a hearing, speech, visual and/or
about these services. Ask your doctor or nurse for a
Lerner Tower main entrance ask our staff for help. mobility impairment that requires an aid,
copy or call the number listed below.
• Call 216-844-2300 for valet rates and hours service or extra assistance.
• Your medicines and/or a list of your
Supportive Care Services, dial 45432 or
Parking Garage current medicines • If you need help to understand your health
216-844-5432 or speak with your doctor or nurse
• UH Drive Visitor Garage – Include the dose, when you take them, care information.
why you take them and the doctor who • If you have any other needs that require help
Parking is charged by the hour. Long-term parking prescribed them
or that are not being met.
E D U C AT I O N A N D S U P P O R T
permits can be bought at a lower rate if you or your
• A notebook to write down important information
PROGRAMS
family needs to return for several visits. Visit or call If you are unable to make your own health care
the parking office for more details. • You are also welcome to bring: decisions, then the person you have chosen as your We offer many free cancer education and support
Parking Office, dial 4PARK or 216-844-7275, – A list of any questions you have for your doctor health care decision maker should notify us of any of programs. They are open to all patients, their families and
located on the first floor of the Humphrey – Family members and friends the above needs that they may have. members of the community. To learn about our current
Building, room 1629 (near Pre-Admission programs and classes, please call the UH Seidman Cancer
• If asked, please bring these items:
Testing) – Your actual biopsy slides PUCK LEARNING Center Office of Patient and Public Education.
Hours: 7 a.m. – 5 p.m. weekdays – Copies of your radiology films and the reports RESOURCE CENTER UH Seidman Cancer Center Office of Patient and
Public Education, dial 45432 or 800-641-2422
Please visit the health librarian at the Puck Learning
WHERE TO CHECK IN Resource Center in the Lobby. Free and open to
everyone, we offer:
PAT I E N T A N D F A M I LY
• If you enter UH Seidman Cancer Center through A D V I S O RY C O U N C I L ( P FA C )
the main doors, you will be in the Lobby. • Custom info packets for any health topic
– Go to the Adelman Family Welcome Center in PFAC is a volunteer group of patients who have had
• Books and pamphlets about cancer and its treatment
the Lobby. A staff member will direct you to the care at UH Seidman Cancer Center and their family
area you need. • Computer access members. The PFAC members meet monthly and
serve on hospital committees. They act as advisors to
• If you enter on the First Floor, you will be in the • Information about cancer resources and support
help improve the cancer experience for our patients
Robinson Family Pavilion.
Puck Learning Resource Center (in the and their loved ones. Their ideas and feedback help
– Take the stairs or elevators down one floor to
Adelman Family Welcome Center), represent the voice of patients and families. We invite
reach the Adelman Family Welcome Center.
dial 64636 or 216-286-4636 you to learn more about the UH Seidman Cancer
Center Patient and Family Advisory Council.
Volunteer services, dial 41504 or 216-844-1504
6 | University Hospitals Seidman Cancer Center • UHSeidman.org 1-866-UH4-CARE • University Hospitals Seidman Cancer Center | 7
nurse can help you to contact these agencies.
SERVICES MARTTI, please ask your nurse for information or
call the Hospital Operator, dial 41000 or
UH CONCIERGE SERVICES 216-844-1000
THe UH Concierge works with local and out-of-town
patients and their guests to help with:
C E N T E R F O R I N T E R N AT I O N A L
R E L AT I O N S
•
•
Local transportation
Places to stay
Y O U R S TAY
The Center for International Relations at UH Case
• Places to eat Medical Center coordinates medical and personal
• Nearby shopping and entertainment services for patients from any country around
the world.
• Personal and business services
Center for International Relations,
• Gift arrangement and delivery
dial 45677 or 216-844-5677
The services of the UH Concierge are free.
Hours: 8:30 a.m. – 5 p.m. weekdays
UH Concierge, Lobby (in the Adelman Welcome
Center), dial 62335 or 216-286-2335
Hours: 9 a.m. – 5 p.m. weekdays
PAT I E N T C A R E A D V O C AT E S
Our Patient Care Advocates help patients resolve
C H A P L A I N ( PA S T O R A L C A R E ) problems with issues such as:
• Communication
Chaplains provide spiritual support for patients and Hospital Stays
• Policies and procedures
families. They can visit you upon your request. Clergy
• Quality of care There may be times when you need to stay in the hospital for care. This section gives a brief overview
from any religious organization are welcome to visit with
of our hospital and its services.
your consent. A nondenominational chapel is on the first • Safety
floor of Lakeside Hospital. • Lost items
ABOUT EACH ROOM • L ong-distance calls – Dial 9, then 0, to reach
Pastoral care, dial 41668 or 216-844-1668 • Advance Directives the long-distance operator. You can call collect,
• General information about the hospital and Each hospital room in UH Seidman Cancer Center is charge the call to your home phone or another
E N V I R O N M E N TA L S E R V I C E S community private and has: number, or use a credit card, prepaid phone card
or calling card. If you have questions, please ask
(HOUSEKEEPING) If you have a problem, we encourage you to talk directly • Private bathroom and shower your nurse.
with your care provider first. If the problem is not
Our team strives to keep your room clean. Please call if you resolved to your satisfaction, or if you prefer to discuss • F ree TV with access to local stations, as well as To call within the hospital:
have a housekeeping need. We aim to be environmentally your concern with a third party, please contact the movies, games and relaxation videos
• Dial the five-digit extension (for example,
friendly by using sustainable products, conserving resources Patient Care Advocate office. The Patient Care Advocate ext. 63800)
• DVD player
and reducing waste, noise and odors. staff will look into the problem and explore ways to
Environmental Services, dial 43071 or solve it. Please feel free to contact our office by phone, • Free wireless Internet access
email, in writing or in person. If you would like to talk VISITORS
216-844-3071 (24 hours a day, seven days a week) • Mini fridge
with us in person, please call to make an appointment.
• Closet We welcome and encourage visitors. While there
T R A N S L AT I O N A N D Patient Care Advocates, dial 47502 or are no formal visiting hours, we do ask visitors to
216-844-7502 • S mall private safe – Although we do ask that
SIGN LANGUAGE SERVICES follow these guidelines:
Hours: 8 a.m. – 5 p.m. you leave any valuables at home
• P lease limit the number of visitors per patient to
We offer translation service for non-English speaking • Small desk and bulletin board two at any one time.
and hearing-impaired patients 24 hours a day, seven C O M P L E M E N TA R Y T H E R A P Y • couch that converts to a bed for one adult
A
days a week through a program known as MARTTI • P lease do not visit if you are sick or might have a
SERVICES visitor cold or other illness.
(My Accessible Real-Time Trusted Interpreter). MARTTI
allows patients and families to hear, see and talk to an
We can provide you with information about Telephone Service • E nsure that children who visit are supervised by an
interpreter via a wireless computer while the interpreter
complementary therapy services such as acupuncture, adult other than the patient.
translates conversations between patients and providers. Patients can make free unlimited local calls from
art therapy, journal writing, massage therapy,
This service is offered in more than 180 languages, their hospital room phones. • Keep voices low.
meditation, relaxation and guided imagery, music
including sign language.
therapy, pet therapy and Reiki. To call outside the hospital: • Do not bring latex balloons to the cancer center.
Sign language services for hearing-impaired patients UH Seidman Cancer Center Office of • Local calls – Dial 9, then the number • P lease check with your nurse for any other special
are also available through the Cleveland Speech and Patient and Public Education, dial 45432 visitor guidelines for your unit.
Hearing Center and Deaf Services of Cleveland. Your or 800-641-2422
8 | University Hospitals Seidman Cancer Center • UHSeidman.org 1-866-UH4-CARE • University Hospitals Seidman Cancer Center | 9
M E M B E R S O F Y O U R H O S P I TA L
Y O U R S TAY H E A LT H C A R E T E A M GOING HOME MEDICAL RECORDS
MEALS There are many people who work as part of your health care team Planning for your hospital discharge begins on the Health Information Services (medical records)
while you are in the hospital. Below we describe some of your team day you are admitted. We work with you and your provides copies of medical records. For details about
“At Your Request” Room Service lets members and their roles. If you are ever unsure of what a team family to make sure you have a safe discharge plan. how to order copies of your medical records, please
you eat meals when you wish. Place member does, please ask. If you have any questions or concerns about your visit UHhospitals.org, click on the Patient & Visitors
your meal order with Nutrition Services discharge plans, please speak with a member of tab, then the Medical Records tab. You can also call
Attending doctors manage your entire health care team. Other team
between 6:30 a.m. – 9:00 p.m. your health care team. the department. Records requests take about 10
members might be:
and your meal will be brought up working days. Fees are charged for the copying of
within one hour. You may order one • Fellows are doctors who have spent time as residents and are now certain items.
meal at a time or several meals doing special training in an area of their choice. PHARMACY
in advance. Health Information Services, dial 43554
• Residents are doctors who are done with medical school and are in The Bolwell Pharmacy in UH Case Medical Center or 216-844-3554
At Your Request Room Service their second or third year of training. can fill your discharge prescriptions. The pharmacy
(Nutrition Services), dial 4FOOD Lakeside Hospital, Room 1119;
• Interns are doctors who are done with medical school and are in honors most major insurance plans. It also
(43663) or 216-844-3663 Hours: 8 a.m. – 4 p.m. weekdays
their first year of training. offers a small amount of toiletries and over-the-
counter products.
Kosher Dining • Advanced practice nurses (APN) are registered nurses who have FOLLOW-UP
extra school and clinical training in a special area. There are many Bolwell Pharmacy, dial 47270 or 216-844-7270
We offer the following Kosher dining
First floor, Bolwell Health Center APPOINTMENTS
services for patients: types of advanced practice nurses such as:
– Clinical nurse specialists (CNS) Hours: 8 a.m. – 6 p.m. Monday – Friday and You can make follow-up appointments by:
• Kosher meals upon request.
– Nurse practitioners (NP) 8 a.m. – 4 p.m. Saturday
• osher certified vending machines
K
• Calling your doctor’s office
in the Atrium and Lerner Tower • Physician assistants (PA) have a bachelor or master’s degree
and advanced training. They are licensed to do certain medical
S AT I S F A C T I O N S U R V E Y S • oing to UHhospitals.org to request an
G
vending rooms. appointment
procedures under the guidance of a doctor. They also take patient
• Kosher Hospitality Room on
A histories and perform exams. Patient satisfaction surveys help us better • Calling 1-866-UH4-CARE (1-866-844-2273)
the first floor of Lakeside Hospital. understand our patients’ needs and improve our
It is operated by the Cleveland • C
onsult doctors have special training in an area of medicine. Your service to all patients. A survey may be mailed to
Bikur Cholim organization and team may ask a consult doctor for his/her advice for certain problems. your home after you have been discharged. If you
has Kosher snacks, microwavable receive a survey, we would very much appreciate PLE 2559
• P
rimary nurses (relationship based nurses) provide your direct care.
meals and beverages and a place your taking a few minutes to complete it and return PMS WARM GRAY 1C
Primary nurses are registered nurses (RN) who coordinate all aspects PMS 032C
for quiet reflection. it to us. WHITE
of your nursing care. The nurse is the person who you and your family BLACK
will have the most contact with each day. The nurse’s goal is to share PMS 114C
Special Diets and Food Allergies your needs and plan of care with your other health care team members.
PMS 2587C
PMS 2597C
Please tell our staff if you have: PMS 369C
• C
are coordinators are registered nurses that follow the plan of care for PMS 5405C
• Food allergies you and all patients on the floor. They are able to teach you and your PMS 5425C
PMS 5455C
family and help plan for your safe discharge. They may call you at home Skylight TV and Internet Service PMS ORANGE 21C
• S pecial diet needs such as: vegan,
a few days after you leave to make sure your discharge plan is working.
vegetarian, low sodium, renal, etc. Our Skylight Access Interactive Television System is a free
• Patient care assistants/clinical technical assistants help with
• iet restrictions such as: gluten-free
D service that allows you to watch cable television and
your care, under the direction of your nurse.
or no dairy (lactose intolerance) movies on demand, play games and access the Internet,
• Social workers can help counsel and provide support for you and all on the television in your room. The system also
Vending Machines your family. They can also help with finance and transportation provides important patient education and information
Vending machines are on the lobby issues, resources and discharge needs.
about the hospital. Use the Skylight remote control
level, in the hallway behind the Case managers are registered nurses who can also help with
• attached to your bed to navigate the system. To access
Wolfgang Puck Express Café. discharge needs. the Internet, ask your nurse for a wireless keyboard. For
• Registered dietitians are able to make sure that your nutrition instructions and a channel guide, please see the Skylight
needs are met. They can provide teaching and answer your handout or ask your nurse.
nutrition questions.
You may also receive care from: medical students, physical therapists,
occupational therapists, pharmacists, respiratory therapists, speech
language pathologists and other health profession students.
10 | University Hospitals Seidman Cancer Center • UHSeidman.org 1-866-UH4-CARE • University Hospitals Seidman Cancer Center | 11
Y O U R S TAY SAFETY
F I N A N C I A L I N F O R M AT I O N Financial Assistance/Financial Counselors
AND BILLING We are committed to serving all patients, regardless
of their ability to pay, and provide financial
What everyone needs to know
Once you are home, you will get separate bills from counseling for any patients who need help paying
the hospital and from your doctor or doctors. their UH bill. UH Financial Counselors can help
uninsured patients apply for Ohio or federal
Patient Safety
Hospital Bills assistance through programs such as Medicaid and
the Ohio Hospital Care Assurance Program (HCAP). You and your family are partners on our safety team! Ask questions about your
Your hospital bill includes charges for your room, tests, treatments and medicines, and expect to take part in all decisions about
equipment, supplies and tests. We will bill your Uninsured patients may also qualify for our your care.
insurance company directly. A copy of this bill will Hospital Charity/Financial Assistance Program. It
be sent to you. Depending on your insurance plan, provides discounts on hospital bills for Northeast
you will be responsible for paying certain expenses Ohio residents who do not have insurance and CODE WHITE
directly. These expenses include deductibles, co- meet certain criteria. The amount of the discount
payments and services your insurance may not cover. is based on the patient’s or family’s income and Alert us! If you are admitted to the hospital, there may be times when
Federal Poverty guidelines. UH provides interest-free something just doesn’t feel right. It could be when a change is seen or felt, or
Hospital Billing Questions payment plans (up to 36 months) for qualifying it could be a gut feeling that something is wrong. If you, a family member or
patients based on ability to pay. More information is a visitor ever feels this way, please call our Code White number and tell one of
If you have questions about your hospital bill,
available at UHhospitals.org/PayMyBill or by calling our nurses right away. Our Code White team of specialists will respond as soon
please call our Patient Accounting Customer
our Financial Counselors. as possible to your call and see what they can do to help. At any time, anyone
Service Department. Representatives will be happy
can call a Code White.
to assist you.
Financial Counselor for last names A – M:
216-286-3814 To call a Code White, dial 33333 from any hospital phone,
Patient Accounting Customer Service Line,
Financial Counselor for last names N – Z: then tell one of our nurses.
dial 48299 or 216-844-8299
216-286-3809
Hours: 9 a.m. – 3:30 p.m. Monday – Friday
I D E N T I F I C AT I O N
Doctor Bills PAT I E N T A N D F A M I LY
Employees: UH employees must wear identification (ID) badges at all times.
You will get a separate bill (or bills) for services E D U C AT I O N
from your doctor or doctors. These charges can Patients: A staff member should check your identity by asking for your name,
be for direct patient care services, reading and We want to help you and your loved ones learn birth date or medical record number. These checks should be done before
interpretation of X-rays, electrocardiograms (EKGs) about and understand your health care. Please talk every procedure or test you have and before you are given any medicine. Feel
and laboratory tests. If you have any questions with your nurse about any information or discharge free to remind staff members to do so. Also let them know if you have any
about your doctor bills, please call the phone planning needs you have. concerns about getting the wrong medicine, treatment or test.
number listed on the statement you receive.
H A N D WA S H I N G
Hand washing is a very good way to avoid getting sick and spreading germs.
• Please take the time to wash your own hands, or use hand sanitizer.
• P lease ask your family and friends to always wash their hands
when they visit.
• F eel free to remind staff members to wash their hands or use
hand sanitizer when they enter your room.
12 | University Hospitals Seidman Cancer Center • UHSeidman.org 1-866-UH4-CARE • University Hospitals Seidman Cancer Center | 13
SAFETY
P L E A S E S . P. E . A . K . U . P. ! REDUCE YOUR RISK
OF FALLING
University Hospitals is a firm supporter of the Speak
Up™ program, a national patient safety campaign Preventing you from falling is a priority while we
developed by The Joint Commission* and the Centers
for Medicare & Medicaid Services. Speak Up urges
care for you. Let’s work together to prevent falls.
PAT I E N T R I G H T S
patients to help prevent health care errors by becoming What we do to help prevent falls:
active, involved and informed participants on their • Assess your risk for falling
health care team. If you or your family has a safety
concern, please Speak Up. We welcome you as a partner • Maintain a clear path to the bathroom
on our safety team. The Speak Up program – and UH – • Keep your call bell within your reach
encourages patients to:
• Answer your call light in a timely manner
Speak up if you have questions or concerns. If you A D VA N C E C A R E P L A N N I N G • P lan ahead so you can receive the care that
is important to you and in accordance with
still don’t understand, ask again. It’s your body and What you can do to help prevent falls:
Sharing Your Wishes and Making your wishes.
you have a right to know. • Sit first on the side of your bed, then stand
Health Care Decisions • P lan ahead so that your family and loved ones
Pay attention to the care you get. Always make • Use your side rail to help you sit up
Do you know what health care treatments you would understand your wishes for care when you can
sure you’re getting the right treatments and
• Ask for help when you need to go to the and would not want if you could not speak for no longer make those decisions for yourself.
medicines by the right health care professionals.
Don’t assume anything. bathroom or want to walk around yourself? Do your family and loved ones know what • P lan ahead to give you and your loved ones
your wishes are? Do you have an Advance Directive? peace of mind.
Educate yourself about your illness. Learn about • Use your call bell when you need to get up
the medical tests you get, and your treatment plan. Advance Directives are legal documents that provide UH has prepared Advance Care Planning materials
• Tell our staff if any medicines you are taking
direction and instruction for your future health care in that may be useful for patients.
Ask a trusted family member or friend to be your make you feel sleepy, dizzy, light headed,
the event you are unable to make decisions for yourself.
advocate, advisor or supporter. sluggish or confused For more information or to request copies of
There are two types of Advance Directives, commonly
• Wear nonslip socks or footwear referred to as a “Living Will” and a “Durable Power of documents, call Patient Care Advocates,
Know what medicines you take and why you
Attorney for Health Care.” ext. 47502 or 216-844-7502 from outside the
take them. Medicine errors are the most common • Follow the safety instructions your hospital, or ask your nurse or social worker
health care mistakes. nurse provides • Living Will is a written statement that makes
A
Use a hospital, clinic, surgery center or other type clear the end-of-life treatments you wish.
The purpose of a Living Will is to guide family PAT I E N T P R I VA C Y
of health care organization that has been carefully PROTECTIVE SERVICES members and physicians in deciding the use
checked out. For example, The Joint Commission
and continuation or withholding or withdrawal All patient information is confidential. We carefully
visits hospitals to see if they are meeting The Joint The Department of Protective Services helps of life-sustaining treatment. follow the Health Insurance Portability and
Commission’s quality standards. ensure a safe and secure environment for Accountability Act (HIPAA), which requires hospitals to:
Participate in all decisions about your treatment. patients, visitors and employees. Our officers • Durable Power of Attorney for Health Care is a
A
patrol all UH Case Medical Center buildings and written document that appoints and designates an • E nsure the confidentiality, integrity and availability
You are the center of the health care team.
grounds in vehicles or on foot, 24 hours a day, individual to make health care decisions on your of all electronic protected health information
seven days a week. The department answers behalf while you are living when you are unable to (EPHI) the covered entity creates, receives, maintains
UH encourages all of our patients to discuss their care
emergency and nonemergency calls 24/7. If you do so for yourself. A Durable Power of Attorney for or transmits;
and hospital services with nurses and physicians, and to
have a problem or safety concern, please call Health Care is not limited to end-of-life decisions. (A P rotect against any reasonably anticipated
ask any questions you may have. Space is provided in •
Protective Services. Durable Power of Attorney for Health Care is not the threats or hazards to the security or integrity
the back of this guide where you can write down your
same as a Durable Power of Attorney, which appoints of such information;
questions and important information. We encourage Protective Services, dial 44357 (HELP) or and designates an individual to make financial
you to do so! 216-844-4357 from outside the hospital decisions on your behalf when you are unable to do • P rotect against any reasonably anticipated uses or
*The Joint Commission, an independent, not-for- so for yourself.) disclosures of such information that are not permitted
profit organization, is the nation’s oldest and largest SMOKING POLICY UH honors treatment decisions outlined in valid
or required by the Privacy Rule; and
standards-setting and accrediting body in health care.
Advance Directives and recognizes the rights of patients • Ensure compliance by its workforce.
Smoking is not allowed in any UH buildings or to choose and refuse treatment.
on any UH property. This policy supports the For HIPAA information, speak with your nurse, or
health and safety of all of our patients, visitors UH supports the rights of its patients to make Advance call the Patient Care Advocate office, ext. 47502 or
and employees. Directives and strongly encourages its patients to plan 216-844-7502 from outside the hospital
ahead, and prepare Advance Directive documents.
Open flames are not allowed in the hospital.
No matches or candles please.
14 | University Hospitals Seidman Cancer Center • UHSeidman.org 1-866-UH4-CARE • University Hospitals Seidman Cancer Center | 15
PAT I E N T R I G H T S
PAT I E N T R I G H T S A N D R E S P O N S I B I L I T I E S
Each patient has the right to:
UH recognizes that all • Considerate and respectful care. This includes the right to be
free from all forms of harassment, neglect, exploitation, and
patients have basic individual verbal, mental, physical and sexual abuse.
rights and responsibilities; • Reasonable access to care.
and, as such, will endeavor • Effective communication in a manner he/she understands.
• Know the identity and professional status and the role of
to support and respect the those caring for him or her. • Receive care in a safe setting. • sk for and receive prompt review and resolution of
A
basic human dignity of each a complaint.
• Impartial access to treatment regardless of race, religion, sex, • ommunicate with people outside of the hospital;
C
ethnicity, age, sexual orientation or handicap. restrictions are made with the patient’s (or family, if If the resolution is unacceptable, the patient will be
patient as well as the civil, appropriate) participation. advised of the patient grievance mechanism.
• Have support persons* present while hospitalized subject to
constitutional and statutory certain exceptions to ensure the care of our patients and the • Decline services by students. • F ile a complaint with the Centers for Medicare
safety of patients and staff. and Medicaid Services (1-877-267-2323),
rights of each patient. UH • Personal privacy.
Ohio Department of Health (1-800-342-0553),
• Receive assistance with physical disabilities and limitations,
respects the patient’s rights • Access assistance in domestic violence situations. Medicare Peer Review Organization (216-447-9604)
including assistance in communication for patients with
• now the relationship(s) of the hospital to other
K or, if facility is Joint Commission accredited,
vision, speech, hearing or cognitive impairments.
to participate in decisions persons or organizations participating in the Joint Commission (1-800-994-6610).
• Be fully informed in advance of furnishing or discontinuing
about his/her care, treatment provision of his/her care. The patient is responsible for:
care or treatment whenever possible.
• e free from restraints of any form that are not
B
and services, and to give or • Have his/her spiritual and pastoral needs accommodated, • P roviding, to the best of his/her knowledge,
medically necessary or are used as a means of accurate and complete information about matters
and his/her cultural and personal values, beliefs and
withhold informed consent. preferences respected.
coercion, convenience or retaliation by staff. relating to his/her health.
• F ormulate advance directives and to have hospital
The patient or designated • Know the reason for any transfer within or outside • Following the treatment plan.
staff and practitioners who provide care in the
the hospital. • is/her actions if he/she refuses treatment or fails to
H
surrogate may exercise his/ hospital honor these directives.
• Make informed decisions regarding his or her care and follow the care plan.
her rights without fear of • e informed of his/her rights in a language the
B
treatment, be informed of his or her health status, and be • eing considerate and respectful to other patients,
B
patient understands.
involved in care planning and treatment in terms the patient hospital personnel, hospital property and the
coercion, discrimination or • ave a family member or representative of his/her
H
can understand. property of others.
retaliation. A designated choice and his/her own physician notified promptly
• Refuse care and receive information on possible • P roviding all needed information for insurance
of his or her admission to the hospital.
consequences of this refusal. processing and for assuring that the financial
surrogate or proxy decision- • e informed of the right to have pain treated as
B
• Expect that all communications and records pertaining to his/ obligations of his/her care are fulfilled.
maker can exercise these effectively as possible.
her care will be treated as confidential by the hospital, except • sking questions when he/she does not
A
in cases such as suspected abuse and public health hazards • Choose a post-hospital care provider.
rights on the patient’s behalf understand information.
when reporting is permitted or required by law. • eceive a written text of the “Patient Rights and
R • eporting episodes of pain and the effectiveness or
R
if the patient lacks decision- • Access information contained in his or her clinical records Responsibilities” upon admission and available to lack of response to pain treatment.
within a reasonable time frame. all outpatients.
making capacity, is legally • eporting perceived risks and/or unexpected change
R
• Be informed of hospital policies and practices that relate These rights shall also be posted in patient areas that in condition during the course of his/her care.
incompetent or is a minor. to patient care, treatment and responsibilities, and to be are easily accessible for review by the public.
informed of the hospital’s charges for services and available
• F ollowing all hospital rules and regulations. All
• e informed about outcomes of care, including
B staff will be educated regarding Patient’s Rights in
payment methods. unanticipated outcomes.
*A spouse, family member, same-sex partner, friend, or other orientation and annual re-education. Copies of the
individual who supports the patient during his or her hospital • Be fully informed of and to consent or refuse to participate • F reely voice complaints without being subject to policies and procedures related to patient’s rights
stay and may exercise the patient’s visitation rights on his or
her behalf. There is no limit on who may be designated a
in any unusual, experimental or research project without coercion, discrimination or reprisal. and responsibilities are available to all staff.
support person by the patient – there is no restriction based compromising his or her access to the facility services.
on race, color, national origin, religion, sex, gender identity, • ccess guardianship, patient advocacy and child/
A
sexual orientation or disability. adult protective services.
16 | University Hospitals Seidman Cancer Center • UHSeidman.org 1-866-UH4-CARE • University Hospitals Seidman Cancer Center | 17PAT I E N T R I G H T S
F A Q S ( F R E Q U E N T LY A S K E D Q U E S T I O N S ) A B O U T M R S A
( M E T H I C I L L I N - R E S I S TA N T S TA P H Y L O C O C C U S A U R E U S )
What is MRSA? Can MRSA infections be treated?
Staphylococcus aureus (pronounced staff-ill-oh-KOK- Yes, there are antibiotics that can kill MRSA germs.
us AW-ree-us), or “Staph” is a very common germ Some patients with MRSA abscesses may need
that about one out of every three people have on surgery to drain the infection. Your health care
their skin or in their nose. This germ does not cause provider will determine which treatments are best
any problems for most people who have it on their for you.
skin. But sometimes it can cause serious infections
such as skin or wound infections, pneumonia or What are some of the things that hospitals
infections of the blood. are doing to prevent MRSA infections?
Antibiotics are given to kill Staph germs when To prevent MRSA infections, doctors, nurses and
they cause infections. Some Staph are resistant, other health care providers:
meaning they cannot be killed by some antibiotics. • Clean their hands with soap and water or an
“Methicillin-resistant Staphylococcus aureus” or alcohol-based hand rub before and after caring for
“MRSA” is a type of Staph that is resistant to every patient.
some of the antibiotics that are often used to What can I do to help prevent What do I need to do when I go home
treat Staph infections. • Carefully clean hospital rooms and medical MRSA infections? from the hospital?
equipment. In the hospital To prevent another MRSA infection and to prevent
Who is most likely to get an Use Contact Precautions when caring for patients spreading MRSA to others:
• • ake sure that all doctors, nurses and other
M
MRSA infection? with MRSA. Contact Precautions mean: health care providers clean their hands with soap • eep taking any antibiotics prescribed by your
K
In the hospital, people who are more likely to get a and water or an alcohol-based hand rub before
– Whenever possible, patients with MRSA will doctor. Don’t take half-doses or stop before you
MRSA infection are people who: and after caring for you.
have a single room or will share a room only complete your prescribed course.
• have other health conditions making them sick with someone else who also has MRSA. • you do not see your providers clean their hands,
If • lean your hands often, especially before and
C
– Health care providers will put on gloves and please ask them to do so. after changing your wound dressing or bandage.
• have been in the hospital or a nursing home
wear a gown over their clothing while taking
When you go home • P eople who live with you should clean their hands
• have been treated with antibiotics. care of patients with MRSA.
• If you have wounds or an intravascular device often as well.
People who are healthy and who have not been in – Visitors may also be asked to wear a gown
(such as a catheter or dialysis port), make sure
the hospital or a nursing home can also get MRSA and gloves. • eep any wounds clean and change bandages as
K
that you know how to take care of them.
infections. These infections usually involve the skin. – When leaving the room, hospital providers and instructed until healed.
More information about this type of MRSA infection, visitors remove their gown and gloves and clean Can my friends and family get MRSA • void sharing personal items such as towels
A
known as “community-associated MRSA” infection, their hands. when they visit me? or razors.
is available from the Centers for Disease Control and – Patients on Contact Precautions are asked to The chance of getting MRSA while visiting a person
Prevention (CDC) at cdc.gov/mrsa. stay in their hospital rooms as much as possible. • ash and dry your clothes and bed linens in
W
who has MRSA is very low. To decrease the chance
They should not go to common areas, such as the warmest temperatures recommended on
of getting MRSA your family and friends should:
How do I get a MRSA infection? the gift shop or cafeteria. They may go to other the labels.
People who have MRSA germs on their skin or areas of the hospital for treatments and tests. • lean their hands before they enter your room
C • T ell your health care providers that you have
who are infected with MRSA may be able to and when they leave.
• May test some patients to see if they have MRSA MRSA. This includes home health nurses and
spread the germ to other people. MRSA can be aides, therapists and personnel in doctors’ offices.
on their skin. This test involves rubbing a cotton- • sk a health care provider if they need to wear
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passed on to bed linens, bed rails, bathroom
tipped swab in the patient’s nostrils or on the skin. protective gowns and gloves when they visit you.
fixtures and medical equipment. It can spread to • Your doctor may have more instructions for you.
other people on contaminated equipment and on
the hands of doctors, nurses, other health care
providers and visitors. If you have questions, please ask your
doctor or nurse.
18 | University Hospitals Seidman Cancer Center • UHSeidman.org 1-866-UH4-CARE • University Hospitals Seidman Cancer Center | 19is now
11100 Euclid Avenue
DIRECTIONS Cleveland, OH 44106
216-844-3951
UHSeidman.org
DRIVING DIRECTIONS TO UH SEIDMAN CANCER CENTER GETTING TO UH SEIDMAN CANCER CENTER
AT U H C A S E M E D I C A L C E N T E R F R OIndoor
M Oand
U ROutdoor
PA R Routes
K I N GFrom
G AUH
RA G EGarage to:
Drive
University Hospitals Seidman Cancer Center
From the North (I-90) From the South (I-77 or I-71)
• Exit I-90 at Martin Luther King Jr. Drive (MLK) • Near downtown Cleveland, I-77 North and I-71
Map Key
• T ake MLK south approximately 2.5 miles to East North merge with I-90 East Lerner Tower
Lobby
105th Street • Exit I-90 East at Chester Avenue Wearn Second Floor
Building
• ross East 105th Street, follow traffic circle and
C • Take Chester Avenue eastbound approximately
bear right onto East Boulevard 3.2 miles to Euclid Avenue First Floor
• ear left onto Ford Drive and follow to
B • Turn left onto Euclid Avenue Mather Outdoor Route
Euclid Avenue • From Euclid Avenue, you can access one of our Pavilion
• Turn right onto Euclid Avenue visitor parking garages and the UH Seidman Valet Parking
Adelbert Road
Cornell Road
• F rom Euclid Avenue, you can access one of our Cancer Center entrance and valet: UH Drive
Garage Valet
visitor parking garages and the UH Seidman – UH Seidman Cancer Center:
UH Drive
Cancer Center entrance and valet: - turn right onto UH Drive
- main entrance is on the left Elevators
– U
H Seidman Cancer Center:
- turn left onto UH Drive – UH Drive Garage: UH Seidman
Cancer Information
- main entrance is on the left - turn right onto UH Drive Center Desk
– U
H Drive Garage: - parking garage entrance is on the right
- turn left onto UH Drive
- parking garage entrance in on the right From the West (I-90) Euclid Avenue
• Exit I-90 East at Chester Avenue
From the East (Ohio turnpike, I-480, I-271) • Take Chester Avenue eastbound approximately
• T ake the Ohio Turnpike to I-480 West, then to 3.2 miles to Euclid Avenue Valet parking is located at the main entrance of UH Seidman Cancer Center
I-271 North • Turn left onto Euclid Avenue for your convenience
• Exit I-271 at Cedar Road • From Euclid Avenue, you can access one of our
• P roceed west on Cedar Road approximately visitor parking garages and the UH Seidman Outdoor Route Directions:
6.5 miles Cancer Center entrance and valet: 1 Park in UH Drive Parking Garage and take Elevator B to level LL
• Turn right onto Murray Hill Road – UH Seidman Cancer Center:
- turn right onto UH Drive 2 Exit the garage and cross UH Drive via the walkway to UH Seidman Cancer Center
• Turn left onto Adelbert Road
- main entrance in on the left
• Turn right onto Euclid Avenue
– UH Drive Garage:
• F rom Euclid Avenue, you can access one of our Indoor Route Directions:
- turn right onto UH Drive
visitor parking garages and the UH Seidman
- parking garage entrance is on the right 1 Park in UH Drive Parking Garage and take Elevator B to level 2 BRIDGE TO ALL HOSPITALS
Cancer Center entrance and valet:
– UH Seidman Cancer Center: 2 Cross bridge and walk through 2nd Floor of Lerner Tower to the Lerner Tower Elevators
- turn right onto UH Drive
- main entrance is on the left 3 Take Elevators down to 1st Floor, go left, then right and follow Mather Pavilion hallway into
UH Seidman Cancer Center’s Robinson Family Pavilion
– UH Drive Garage:
- turn right onto UH Drive
- parking garage entrance is on the right
Please note that the 5.17.2011
ambulance entrance to Wheelchair Access
UH Seidman Cancer Center Wheelchair accessible entrances can be found on the UH Case Medical Center map on page 3.
is off of Cornell Road. Each entrance is marked with a wheelchair symbol on the map. If you need a wheelchair when
This is for nonemergency visits only. you arrive, please ask an Information Desk Receptionist or a Greeter at entrances for help.
20 | University Hospitals Seidman Cancer Center • UHSeidman.org 1-866-UH4-CARE • University Hospitals Seidman Cancer Center | 21I M P O R TA N T P H O N E N U M B E R S
DIRECTIONS
Dial the last five digits from any hospital phone
OTHER UH SEIDMAN CANCER CENTER AFFILIATED LOCATIONS UH Case Medical Center Hospital Operator ......................................... 216-844-1000
UH Seidman Cancer Center ................................................................... 216-844-3951
• Parking is free at each of these locations. Art Therapy ............................................................................................... 216-844-1211
• For directions, please call the numbers below, or visit UHSeidman.org. Billing/Financial Counselors .....................................For last names A – M: 216-286-3814
........................................................................ For last names N – Z: 216-286-3809
Breen Breast Health Pavilion....................................................................... 216-844-3097
Cafeteria (in the UH Case Medical Center Atrium) ..........216-844-7474 or 216-844-1889
Cancer Information Service Line ................................................................ 800-641-2422
Chaplain/Pastoral Care .............................................................................. 216-844-1668
Concierge Services..................................................................................... 216-286-2335
Gift Shop ........................................................................216-286-GIFT or 216-286-4438
Housekeeping ........................................................................................... 216-844-3071
Infusion Therapy ....................................................................................... 216-286-3050
International Relations .............................................................................. 216-844-5677
Interpreter Services ........................................................216-844-1000 or ask your nurse
University Hospitals University Hospitals
Chagrin Highlands Health Center Learning Resource Center .............................................. 216-286-INFO or 216-286-4636
Landerbrook Health Center
3909 Orange Place, Suite 1100 (in the Monarch Building) Meals (At Your Request Room Service) ......................... 216-844-FOOD or 216-844-3663
Orange Village, Ohio 44122 5885 Landerbrook Drive, Suite 100 Medical Records ........................................................................................ 216-844-3554
216-896-1750 Mayfield Heights, Ohio 44124 Music Therapy .......................................................................................... 216-844-7795
440-460-1616 Parking ..................................................................................................... 216-844-7275
Patient Advocate Office ............................................................................ 216-844-7502
Pharmacy – in Bolwell Building .................................................................. 216-844-7270
77
Medina Line Rd
Fenn Rd
Rd
W Bath Rd
Protective Services .......................................................... 216-844-HELP or 216-844-4357
h
ut
W
ey
mo 94
Radiation Oncology ................................................................................... 216-286-3900
Radiology .................................................................................................. 216-286-3202
18 Medina Rd
71
Ridge Rd
21
Supportive Care Services ........................................................................... 216-844-5432
Survivorship Center ................................................................................... 216-286-3805
Sharon Copley Rd
Clevel and
Wa
sw
Fixler Rd Minor Rd
Volunteer Services ..................................................................................... 216-844-1504
d
or
Ma s sill
th Rd
Welcome Center........................................................................................ 216-286-3800
on Rd
Reimer Rd
76
Wolfgang Puck Express Café...................................................................... 216-286-3830
UH Sharon Health Center
University Hospitals
5133 Ridge Road Sharon Health Center University Hospitals Westlake Health Center Other UH Seidman Cancer Center locations
Wadsworth, OH 44286
5133 Ridge Road 960 Clague Road, Suite 1200
Wadsworth, Ohio 44281 Westlake, Ohio 44145 UH Chagrin Highlands Health Center ........................................................ 216-896-1750
330-239-7250 440-250-2001 UH Geauga Medical Center ...................................................................... 440-285-6310
UH Landerbrook Health Center ................................................................. 440-460-1616
UH Sharon Center Health Center .............................................................. 330-239-7250
90
166
Chardon Rd
UH Westlake Health Center ...................................................................... 440-250-2001
6
44
St. John Medical Center............................................................................. 440-617-4700
Mayfield Rd Firelands Regional Medical Center ............................................................. 419-557-7480
Lake Health/University Hospitals Seidman Cancer Center ........................... 440-205-5755
Ravenna Rd
91 306
Kinsman Rd
EW
87 Southwest General Health Center ............................................................. 440-816-6051
ash
Cha ing 700
grin ton
Blvd St
Geauga For Emergencies: Call 9-1-1 or go to the nearest emergency room. Be sure to tell the emergency
To 480
room staff the name of your UH Seidman Cancer Center doctor.
UH Geauga Medical Center
University Hospitals Geauga Medical Center
13207 Ravenna Road
St. John Medical Center To reach our on-call staff after hours, please call:
13207 RavennaChardon,
Road OH 44024 29325 Health Campus Drive, Suite 1 216-844-3951 or 877-669-2902 for Medical Oncology
Chardon, Ohio 44024 Westlake, Ohio 44145
877-665-6318 for Radiation Oncology
440-285-6310 440-617-4700
440-473-2134 or 216-844-2400 for Adult Psychiatry
22 | University Hospitals Seidman Cancer Center • UHSeidman.org 1-866-UH4-CARE • University Hospitals Seidman Cancer Center | 23You can also read
