Welcome to University Hospitals Seidman Cancer Center - A Guide for Our Patients, Their Families and Visitors

 
Welcome to University Hospitals Seidman Cancer Center - A Guide for Our Patients, Their Families and Visitors
Welcome

       Welcome to
       University Hospitals
       Seidman Cancer Center
       A Guide for Our Patients,
       Their Families and Visitors

   Business Card F.P.O.
Welcome to University Hospitals Seidman Cancer Center - A Guide for Our Patients, Their Families and Visitors
CONTENTS

Welcome.................................................................................................. 2

Your Care................................................................................................. 3
        Getting Here
        Finding Your Way Around
        About the Building
        Your First Visit
        Where to Park
        Where to Check In
        What to Bring with You

Services.................................................................................................... 7
        Learn About Your Care
        Puck Learning Resource Center
        Supportive Care Services
        Education and Support Programs
        Patient and Family Advisory Council (PFAC)
        UH Concierge Services
        Chaplain (Pastoral Care)
        Environmental Services (Housekeeping)
        Translation and Sign Language Services
        Center for International Relations
        Patient Care Advocates
        Complementary Therapy Services

Your Stay................................................................................................. 9
        About Each Room
        Visitors
        Meals
        Your Hospital Health Care Team
        Going Home
        Pharmacy
        Satisfaction Surveys
        Medical Records
        Follow-up Appointments
        Financial Information and Billing
        Patient and Family Education

Safety..................................................................................................... 13
        Code White
        Identification
        Hand Washing
        Please Speak Up!
        Reduce Your Risk of Falling
        Protective Services
        Smoking Policy

Patient Rights and Responsibilites...................................................... 15
        Advance Care Planning
        Patient Privacy
        Patient Rights and Responsibilities
        MRSA Facts

Directions, Maps and Important Phone Numbers.............................. 20

                                                                 1-866-UH4-CARE           •   University Hospitals Seidman Cancer Center | 1
Welcome to University Hospitals Seidman Cancer Center - A Guide for Our Patients, Their Families and Visitors
WELCOME                                                                                                                                                                                                                                                                                     YOUR CARE
                                                        Welcome, on behalf of the entire University Hospitals                                                                                             EUCLID AVENUE
                                                                                                                                           RTA HealthLine Rapid Bus
                                                        Seidman Cancer Center staff. We know that a cancer

                                                                                                                                                                                                                                                               CORNELL ROAD
                                                        diagnosis immediately changes your life, and we are

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                                                                                                                                                             Center for                    UH Drive
                                                                                                                                                       Emergency Medicine &                 Garage
                                                                                                                                                          Marcy R. Horvitz              Visitor Parking
                                                                                                                                                        Pediatric Emergency
                                                                                                                                            Hanna              Center

                                                        We promise to provide:                                                              House

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                                                                                                                                                                                                                                        Pavilion                                   Parking

                                                        • the highest quality, personal, state-of-the-art
                                                           cancer care
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                                                        • the latest technology to diagnose and treat you
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                                                        This guide has information about UH Seidman Cancer                                     UH Rainbow
                                                                                                                                            Babies & Children’s       Atrium
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                                                        book, please ask our staff for help. We are here to
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                                                                                                                                                                                                                                                                                          Parking

                                                                                                                                                                                                                                                                                          Stairs/Elevators

                                                        Stanton L. Gerson, MD                                                                                                                                                                                                             Information Desk                                             Walkways

                                                        Director,                                                                                                                                                                                                                         Electronic Wayfinding Kiosk                                       Enclosed

                                                        University Hospitals Seidman Cancer Center                                                                                                                                                                                        Entrance                                                          Sublevel

                                                                                                                                                                                                                                                                                          Wheelchair Accessible Entrance                                    Main Corridor

                                                                                                                                                                       GETTING HERE
                                                        Nathan Levitan, MD
                                                        President,                                                                                                     University Hospitals Seidman Cancer Center, the region’s only freestanding cancer center, is located
                                                        University Hospitals Seidman Cancer Center                                                                     on University Hospitals Case Medical Center campus. Some services and departments are in buildings
                                                                                                                                                                       that connect to UH Seidman Cancer Center. All of these areas can be reached from indoors. If you
                                                                                                                                                                       need help, please feel free to ask one of our staff or stop at our Adelman Family Welcome Center.

                                                                                                                                                                       For driving directions, see page 20.

                                                                                                                                                                       For parking garage information, see page 21.

2 | University Hospitals Seidman Cancer Center • UHSeidman.org                                                                                                                                                                                                                       1-866-UH4-CARE • University Hospitals Seidman Cancer Center | 3
Welcome to University Hospitals Seidman Cancer Center - A Guide for Our Patients, Their Families and Visitors
YOUR CARE                                                                                                ABOUT THE BUILDING

                                                                                                                          Lower Level
                 F I N D I N G Y O U R W AY A R O U N D                                                                   •    adiation Oncology
                                                                                                                              R
                 UH SEIDMAN CANCER CENTER                                                                                     – CT Simulator, HDR Brachytherapy and Linear Accelerators
                                                                                                                              Please note that some Radiation Oncology services are also in the Basement of
                 Visitors to UH Seidman Cancer Center may enter the building from the Lobby or First
                                                                                                                              Bolwell: CyberKnife®, Gamma Knife® and TomoTherapy®.
                 Floor. If you are taking an indoor path from one of the parking garages, you will enter
                 UH Seidman Cancer Center on the First Floor. Once in the building, you can take the
                                                                                                                          Lobby – main entrance to UH Seidman Cancer Center
                 elevators or stairs down one floor to reach the Lobby. If you enter through the main
                 doors of the building (via UH Drive), you will be in the Lobby.                                          •   
                                                                                                                              Adelman  Family Welcome Center which includes:
                                                                                                                              – Admitting               – Puck Learning Resource Center                 – Concierge
                 Below is a snapshot of the UH Seidman Cancer Center Lobby.
                                                                                                                              – Survivorship Center     – SCC Community Room
                                                                                                                          •   Collins Meditation Room

                                                                  Cornell Road
                                                                                                                          •   Frankino-Dodero Family Infusion Therapy Suite
                                                                                                                          •   Wolfgang Puck Express Café
                                                                                                                          •   Breen Breast Health Pavilion entrance – via UH Seidman Cancer Center
                                                                                Ambulance Drop Off
                                                                              for nonemergencies only
                                                                                                                          •   Gift Shop
                                                                                                                          •   Exit to UH Drive Parking Garage – via outdoor covered walkway
                                                                                                                          •   Exit to Schneider Healing Garden
                                                                                      Collins                             •   Connect to all other hospital buildings via the Mather Pavilion basement
                                                                                      Meditation
                                                                                      Room         Survivorship           1st Floor
                                                                                                   Center
                                                                                          Puck                            •   Robinson Family Pavilion – For outpatient doctor visits
                                                           Visitor     Visitor       Learning              Breen
                                  Frankino-Dodero Family  Elevators   Elevators                            Breast         •   Outpatient Lab
                                                                                     Resource
                                   Infusion Therapy Suite                                                  Health
                                                                                        Center                            •   Connect to all other hospital buildings via Mather Pavilion first floor
                                                                        Adelman Family    Concierge        Pavilion
                                                                        Welcome Center                                    2nd Floor
                                                                                            Restrooms
                                                                        Lobby                                             •   Radiology which includes: Angiography, CT, MRI, Nuclear Medicine, PET/MRI and X-ray
                                                                                       Gift
                                                                                       Shop                Mather         •   Surgical Center
                                                          Main Entry/Drop Off
                                                                                         Vending           Pavilion       •   Business Center
                  Euclid Avenue

                                                                 Valet
                                                                                         Machines
                                        Schneider                                                                         3rd Floor
                                         Healing                                    Wolfgang Puck
                                         Garden                                     Express Café                          •    oodman Discovery Center
                                                                                                                              G
                                                                                                                              – Coleman Clinical Research Suite –
                                                                                                                                 Rooms 3001 to 3004
                                                                                                                              – Patient Rooms 3005 to 3030
                                                                                     UH Drive
                                                                                  Parking Garage           Lerner Tower   4th Floor
                                              UH Drive                                                                    •   Patient Rooms 4001 to 4030

                                                                                                                          5th Floor
                                                                                                                          •   Patient Rooms 5001 to 5030

                                                                                                                          6th Floor
                                                                                                                          •   Patient Rooms 6001 to 6030

4 | University Hospitals Seidman Cancer Center • UHSeidman.org                                                                                                                              1-866-UH4-CARE • University Hospitals Seidman Cancer Center | 5
Welcome to University Hospitals Seidman Cancer Center - A Guide for Our Patients, Their Families and Visitors
YOUR CARE                                                                                                                                                                                                      SERVICES

                 YOUR FIRST VISIT                                           W H AT T O B R I N G                                       LEARN ABOUT YOUR CARE                                     SUPPORTIVE CARE SERVICES
                                                                            WITH YOU
                 UH Seidman Cancer Center is located at UH Case                                                                        We respect your right to receive information about        Many of our team members are here to provide
                 Medical Center on the corner of Euclid Avenue and          •   Your photo ID                                         your health care that you and your family can             emotional support and help you cope. They can talk
                 UH Drive. We are in Cleveland’s University Circle area.                                                               understand.                                               with you and your loved ones. Their services are free
                                                                            •   Your health insurance card(s)                                                                                   and include:
                 For driving directions, please see page 20.                                                                           Please let our staff know:
                 UH Seidman Cancer Center has several locations             •   The health history form that you have filled out                                                                •   One-on-one and family counseling
                                                                                 – If you did not get a copy of this form             •    hat language you prefer to use for talking about
                                                                                                                                           W
                 throughout Northeast Ohio. If you need a map or
                                                                                    before your visit, we will give you one                your health care.                                     •   Problem solving and help coping with stress
                 phone number for one of our other UH Seidman
                 Cancer Center locations, please see page 22.                       when you check in.                                 •   If you and/or the person you have chosen as your     •   Help with day-to-day needs
                                                                            •   Copies of your Advance Directive(s) if you                 health care decision maker needs an interpreter
                                                                                                                                                                                                 •   Help with adjustment to your treatment
                 W H E R E T O PA R K                                            have them                                                  or a translator.
                                                                                 – These forms are also called a Living Will and/or                                                             •   Referrals to local resources and support groups
                                                                                                                                       •   If you need help filling out any forms.
                 Valet – Two locations off UH Drive:                                a Durable Health Care Power of Attorney. If you
                                                                                                                                                                                                 Our Ways We Can Help booklet provides more details
                 • UH Seidman Cancer Center main entrance or                       would like to make one of these forms, please      •   If you have a hearing, speech, visual and/or
                                                                                                                                                                                                 about these services. Ask your doctor or nurse for a
                    Lerner Tower main entrance                                      ask our staff for help.                                 mobility impairment that requires an aid,
                                                                                                                                                                                                 copy or call the number listed below.
                 • Call 216-844-2300 for valet rates and hours                                                                             service or extra assistance.
                                                                            •   Your medicines and/or a list of your
                                                                                                                                                                                                 Supportive Care Services, dial 45432 or
                 Parking Garage                                                  current medicines                                     •   If you need help to understand your health
                                                                                                                                                                                                 216-844-5432 or speak with your doctor or nurse
                 • UH Drive Visitor Garage                                      – Include the dose, when you take them,                   care information.
                                                                                    why you take them and the doctor who               •   If you have any other needs that require help
                 Parking is charged by the hour. Long-term parking                  prescribed them
                                                                                                                                            or that are not being met.
                                                                                                                                                                                                 E D U C AT I O N A N D S U P P O R T
                 permits can be bought at a lower rate if you or your
                                                                            •   A notebook to write down important information
                                                                                                                                                                                                 PROGRAMS
                 family needs to return for several visits. Visit or call                                                              If you are unable to make your own health care
                 the parking office for more details.                       •   You are also welcome to bring:                         decisions, then the person you have chosen as your       We offer many free cancer education and support
                 Parking Office, dial 4PARK or 216-844-7275,                     – A list of any questions you have for your doctor     health care decision maker should notify us of any of    programs. They are open to all patients, their families and
                 located on the first floor of the Humphrey                      – Family members and friends                           the above needs that they may have.                      members of the community. To learn about our current
                 Building, room 1629 (near Pre-Admission                                                                                                                                         programs and classes, please call the UH Seidman Cancer
                                                                            •   If asked, please bring these items:
                 Testing)                                                        – Your actual biopsy slides                           PUCK LEARNING                                             Center Office of Patient and Public Education.

                 Hours: 7 a.m. – 5 p.m. weekdays                                 – Copies of your radiology films and the reports      RESOURCE CENTER                                           UH Seidman Cancer Center Office of Patient and
                                                                                                                                                                                                 Public Education, dial 45432 or 800-641-2422
                                                                                                                                       Please visit the health librarian at the Puck Learning
                 WHERE TO CHECK IN                                                                                                     Resource Center in the Lobby. Free and open to
                                                                                                                                       everyone, we offer:
                                                                                                                                                                                                 PAT I E N T A N D F A M I LY
                 •   If you enter UH Seidman Cancer Center through                                                                                                                              A D V I S O RY C O U N C I L ( P FA C )
                      the main doors, you will be in the Lobby.                                                                        •   Custom info packets for any health topic
                     – Go to the Adelman Family Welcome Center in                                                                                                                               PFAC is a volunteer group of patients who have had
                                                                                                                                       •   Books and pamphlets about cancer and its treatment
                         the Lobby. A staff member will direct you to the                                                                                                                        care at UH Seidman Cancer Center and their family
                         area you need.                                                                                                •   Computer access                                      members. The PFAC members meet monthly and
                                                                                                                                                                                                 serve on hospital committees. They act as advisors to
                 •   If you enter on the First Floor, you will be in the                                                              •   Information about cancer resources and support
                                                                                                                                                                                                 help improve the cancer experience for our patients
                      Robinson Family Pavilion.
                                                                                                                                       Puck Learning Resource Center (in the                     and their loved ones. Their ideas and feedback help
                      – Take the stairs or elevators down one floor to
                                                                                                                                       Adelman Family Welcome Center),                           represent the voice of patients and families. We invite
                          reach the Adelman Family Welcome Center.
                                                                                                                                       dial 64636 or 216-286-4636                                you to learn more about the UH Seidman Cancer
                                                                                                                                                                                                 Center Patient and Family Advisory Council.

                                                                                                                                                                                                 Volunteer services, dial 41504 or 216-844-1504

6 | University Hospitals Seidman Cancer Center • UHSeidman.org                                                                                                                                              1-866-UH4-CARE • University Hospitals Seidman Cancer Center | 7
Welcome to University Hospitals Seidman Cancer Center - A Guide for Our Patients, Their Families and Visitors
nurse can help you to contact these agencies.
                 SERVICES                                                       MARTTI, please ask your nurse for information or
                                                                                call the Hospital Operator, dial 41000 or
                 UH CONCIERGE SERVICES                                          216-844-1000

                 THe UH Concierge works with local and out-of-town
                 patients and their guests to help with:
                                                                                C E N T E R F O R I N T E R N AT I O N A L
                                                                                R E L AT I O N S
                 •

                 •
                     Local transportation
                     Places to stay
                                                                                                                                                                                                                            Y O U R S TAY
                                                                                The Center for International Relations at UH Case
                 •   Places to eat                                              Medical Center coordinates medical and personal
                 •   Nearby shopping and entertainment                          services for patients from any country around
                                                                                the world.
                 •   Personal and business services
                                                                                Center for International Relations,
                 •   Gift arrangement and delivery
                                                                                dial 45677 or 216-844-5677
                 The services of the UH Concierge are free.
                                                                                Hours: 8:30 a.m. – 5 p.m. weekdays
                 UH Concierge, Lobby (in the Adelman Welcome
                 Center), dial 62335 or 216-286-2335
                 Hours: 9 a.m. – 5 p.m. weekdays
                                                                                PAT I E N T C A R E A D V O C AT E S
                                                                                Our Patient Care Advocates help patients resolve
                 C H A P L A I N ( PA S T O R A L C A R E )                     problems with issues such as:
                                                                                •   Communication
                 Chaplains provide spiritual support for patients and                                                                        Hospital Stays
                                                                                •   Policies and procedures
                 families. They can visit you upon your request. Clergy
                                                                                •   Quality of care                                         There may be times when you need to stay in the hospital for care. This section gives a brief overview
                 from any religious organization are welcome to visit with
                                                                                                                                             of our hospital and its services.
                 your consent. A nondenominational chapel is on the first       •   Safety
                 floor of Lakeside Hospital.                                    •   Lost items
                                                                                                                                             ABOUT EACH ROOM                                           •   L ong-distance calls – Dial 9, then 0, to reach
                 Pastoral care, dial 41668 or 216-844-1668                      •   Advance Directives                                                                                                     the long-distance operator. You can call collect,
                                                                                •   General information about the hospital and              Each hospital room in UH Seidman Cancer Center is              charge the call to your home phone or another
                 E N V I R O N M E N TA L S E R V I C E S                            community                                               private and has:                                               number, or use a credit card, prepaid phone card
                                                                                                                                                                                                            or calling card. If you have questions, please ask
                 (HOUSEKEEPING)                                                 If you have a problem, we encourage you to talk directly     •   Private bathroom and shower                               your nurse.
                                                                                with your care provider first. If the problem is not
                 Our team strives to keep your room clean. Please call if you   resolved to your satisfaction, or if you prefer to discuss   •   F ree TV with access to local stations, as well as   To call within the hospital:
                 have a housekeeping need. We aim to be environmentally         your concern with a third party, please contact the               movies, games and relaxation videos
                                                                                                                                                                                                       • Dial the five-digit extension (for example,
                 friendly by using sustainable products, conserving resources   Patient Care Advocate office. The Patient Care Advocate                                                                   ext. 63800)
                                                                                                                                             •   DVD player
                 and reducing waste, noise and odors.                           staff will look into the problem and explore ways to
                 Environmental Services, dial 43071 or                          solve it. Please feel free to contact our office by phone,   •   Free wireless Internet access
                                                                                email, in writing or in person. If you would like to talk                                                              VISITORS
                 216-844-3071 (24 hours a day, seven days a week)                                                                            •   Mini fridge
                                                                                with us in person, please call to make an appointment.
                                                                                                                                             •   Closet                                               We welcome and encourage visitors. While there
                 T R A N S L AT I O N A N D                                     Patient Care Advocates, dial 47502 or                                                                                  are no formal visiting hours, we do ask visitors to
                                                                                216-844-7502                                                 •   S mall private safe – Although we do ask that
                 SIGN LANGUAGE SERVICES                                                                                                                                                                follow these guidelines:
                                                                                Hours: 8 a.m. – 5 p.m.                                            you leave any valuables at home
                                                                                                                                                                                                       •   P lease limit the number of visitors per patient to
                 We offer translation service for non-English speaking                                                                       •   Small desk and bulletin board                             two at any one time.
                 and hearing-impaired patients 24 hours a day, seven            C O M P L E M E N TA R Y T H E R A P Y                       •    couch that converts to a bed for one adult
                                                                                                                                                 A
                 days a week through a program known as MARTTI                                                                                                                                         •   P lease do not visit if you are sick or might have a
                                                                                SERVICES                                                         visitor                                                    cold or other illness.
                 (My Accessible Real-Time Trusted Interpreter). MARTTI
                 allows patients and families to hear, see and talk to an
                                                                                We can provide you with information about                    Telephone Service                                         •   E nsure that children who visit are supervised by an
                 interpreter via a wireless computer while the interpreter
                                                                                complementary therapy services such as acupuncture,                                                                         adult other than the patient.
                 translates conversations between patients and providers.                                                                    Patients can make free unlimited local calls from
                                                                                art therapy, journal writing, massage therapy,
                 This service is offered in more than 180 languages,                                                                         their hospital room phones.                               •   Keep voices low.
                                                                                meditation, relaxation and guided imagery, music
                 including sign language.
                                                                                therapy, pet therapy and Reiki.                              To call outside the hospital:                             •   Do not bring latex balloons to the cancer center.
                 Sign language services for hearing-impaired patients           UH Seidman Cancer Center Office of                           •   Local calls – Dial 9, then the number                 •   P lease check with your nurse for any other special
                 are also available through the Cleveland Speech and            Patient and Public Education, dial 45432                                                                                    visitor guidelines for your unit.
                 Hearing Center and Deaf Services of Cleveland. Your            or 800-641-2422

8 | University Hospitals Seidman Cancer Center • UHSeidman.org                                                                                                                                               1-866-UH4-CARE • University Hospitals Seidman Cancer Center | 9
Welcome to University Hospitals Seidman Cancer Center - A Guide for Our Patients, Their Families and Visitors
M E M B E R S O F Y O U R H O S P I TA L
         Y O U R S TAY                                       H E A LT H C A R E T E A M                                                       GOING HOME                                            MEDICAL RECORDS
         MEALS                                               There are many people who work as part of your health care team                  Planning for your hospital discharge begins on the    Health Information Services (medical records)
                                                             while you are in the hospital. Below we describe some of your team               day you are admitted. We work with you and your       provides copies of medical records. For details about
         “At Your Request” Room Service lets                 members and their roles. If you are ever unsure of what a team                   family to make sure you have a safe discharge plan.   how to order copies of your medical records, please
         you eat meals when you wish. Place                  member does, please ask.                                                         If you have any questions or concerns about your      visit UHhospitals.org, click on the Patient & Visitors
         your meal order with Nutrition Services                                                                                              discharge plans, please speak with a member of        tab, then the Medical Records tab. You can also call
                                                             Attending doctors manage your entire health care team. Other team
         between 6:30 a.m. – 9:00 p.m.                                                                                                        your health care team.                                the department. Records requests take about 10
                                                             members might be:
         and your meal will be brought up                                                                                                                                                           working days. Fees are charged for the copying of
         within one hour. You may order one                  •    Fellows are doctors who have spent time as residents and are now                                                                 certain items.
         meal at a time or several meals                           doing special training in an area of their choice.                         PHARMACY
         in advance.                                                                                                                                                                                Health Information Services, dial 43554
                                                             •    Residents are doctors who are done with medical school and are in          The Bolwell Pharmacy in UH Case Medical Center        or 216-844-3554
         At Your Request Room Service                              their second or third year of training.                                    can fill your discharge prescriptions. The pharmacy
         (Nutrition Services), dial 4FOOD                                                                                                                                                           Lakeside Hospital, Room 1119;
                                                             •    Interns are doctors who are done with medical school and are in            honors most major insurance plans. It also
         (43663) or 216-844-3663                                                                                                                                                                    Hours: 8 a.m. – 4 p.m. weekdays
                                                                   their first year of training.                                              offers a small amount of toiletries and over-the-
                                                                                                                                              counter products.
         Kosher Dining                                       •    Advanced practice nurses (APN) are registered nurses who have                                                                    FOLLOW-UP
                                                                   extra school and clinical training in a special area. There are many       Bolwell Pharmacy, dial 47270 or 216-844-7270
         We offer the following Kosher dining
                                                                                                                                              First floor, Bolwell Health Center                    APPOINTMENTS
         services for patients:                                    types of advanced practice nurses such as:
                                                                  – Clinical nurse specialists (CNS)                                        Hours: 8 a.m. – 6 p.m. Monday – Friday and            You can make follow-up appointments by:
         •   Kosher meals upon request.
                                                                  – Nurse practitioners (NP)                                                8 a.m. – 4 p.m. Saturday
         •    osher certified vending machines
             K
                                                                                                                                                                                                    •    Calling your doctor’s office
             in the Atrium and Lerner Tower                  •    Physician assistants (PA) have a bachelor or master’s degree
                                                                   and advanced training. They are licensed to do certain medical
                                                                                                                                              S AT I S F A C T I O N S U R V E Y S                  •     oing to UHhospitals.org to request an
                                                                                                                                                                                                         G
             vending rooms.                                                                                                                                                                              appointment
                                                                   procedures under the guidance of a doctor. They also take patient
         •    Kosher Hospitality Room on
             A                                                     histories and perform exams.                                               Patient satisfaction surveys help us better           •    Calling 1-866-UH4-CARE (1-866-844-2273)
             the first floor of Lakeside Hospital.                                                                                            understand our patients’ needs and improve our
             It is operated by the Cleveland                 •    C
                                                                   onsult doctors have special training in an area of medicine. Your         service to all patients. A survey may be mailed to
             Bikur Cholim organization and                        team may ask a consult doctor for his/her advice for certain problems.      your home after you have been discharged. If you
             has Kosher snacks, microwavable                                                                                                  receive a survey, we would very much appreciate       PLE 2559
                                                             •    P
                                                                   rimary nurses (relationship based nurses) provide your direct care.
             meals and beverages and a place                                                                                                  your taking a few minutes to complete it and return   PMS WARM GRAY 1C

                                                                  Primary nurses are registered nurses (RN) who coordinate all aspects                                                                         PMS 032C

             for quiet reflection.                                                                                                            it to us.                                                          WHITE
                                                                  of your nursing care. The nurse is the person who you and your family                                                                          BLACK

                                                                  will have the most contact with each day. The nurse’s goal is to share                                                                       PMS 114C

         Special Diets and Food Allergies                         your needs and plan of care with your other health care team members.
                                                                                                                                                                                                             PMS 2587C
                                                                                                                                                                                                             PMS 2597C
         Please tell our staff if you have:                                                                                                                                                                    PMS 369C
                                                             •    C
                                                                   are coordinators are registered nurses that follow the plan of care for                                                                  PMS 5405C

         •   Food allergies                                      you and all patients on the floor. They are able to teach you and your                                                                     PMS 5425C
                                                                                                                                                                                                             PMS 5455C
                                                                  family and help plan for your safe discharge. They may call you at home     Skylight TV and Internet Service                          PMS ORANGE 21C
         •   S pecial diet needs such as: vegan,
                                                                  a few days after you leave to make sure your discharge plan is working.
              vegetarian, low sodium, renal, etc.                                                                                             Our Skylight Access Interactive Television System is a free
                                                             •    Patient care assistants/clinical technical assistants help with
         •    iet restrictions such as: gluten-free
             D                                                                                                                                service that allows you to watch cable television and
                                                                   your care, under the direction of your nurse.
             or no dairy (lactose intolerance)                                                                                                movies on demand, play games and access the Internet,
                                                             •    Social workers can help counsel and provide support for you and            all on the television in your room. The system also
         Vending Machines                                          your family. They can also help with finance and transportation            provides important patient education and information
         Vending machines are on the lobby                         issues, resources and discharge needs.
                                                                                                                                              about the hospital. Use the Skylight remote control
         level, in the hallway behind the                         Case managers are registered nurses who can also help with
                                                             •                                                                                attached to your bed to navigate the system. To access
         Wolfgang Puck Express Café.                               discharge needs.                                                           the Internet, ask your nurse for a wireless keyboard. For
                                                             •    Registered dietitians are able to make sure that your nutrition            instructions and a channel guide, please see the Skylight
                                                                   needs are met. They can provide teaching and answer your                   handout or ask your nurse.
                                                                   nutrition questions.

                                                             You may also receive care from: medical students, physical therapists,
                                                             occupational therapists, pharmacists, respiratory therapists, speech
                                                             language pathologists and other health profession students.

10 | University Hospitals Seidman Cancer Center • UHSeidman.org                                                                                                                                                   1-866-UH4-CARE • University Hospitals Seidman Cancer Center | 11
Welcome to University Hospitals Seidman Cancer Center - A Guide for Our Patients, Their Families and Visitors
Y O U R S TAY                                                                                                                                                               SAFETY

                 F I N A N C I A L I N F O R M AT I O N                 Financial Assistance/Financial Counselors
                 AND BILLING                                            We are committed to serving all patients, regardless
                                                                        of their ability to pay, and provide financial
                                                                                                                                What everyone needs to know
                 Once you are home, you will get separate bills from    counseling for any patients who need help paying
                 the hospital and from your doctor or doctors.          their UH bill. UH Financial Counselors can help
                                                                        uninsured patients apply for Ohio or federal
                                                                                                                                Patient Safety
                 Hospital Bills                                         assistance through programs such as Medicaid and
                                                                        the Ohio Hospital Care Assurance Program (HCAP).        You and your family are partners on our safety team! Ask questions about your
                 Your hospital bill includes charges for your room,                                                             tests, treatments and medicines, and expect to take part in all decisions about
                 equipment, supplies and tests. We will bill your       Uninsured patients may also qualify for our             your care.
                 insurance company directly. A copy of this bill will   Hospital Charity/Financial Assistance Program. It
                 be sent to you. Depending on your insurance plan,      provides discounts on hospital bills for Northeast
                 you will be responsible for paying certain expenses    Ohio residents who do not have insurance and            CODE WHITE
                 directly. These expenses include deductibles, co-      meet certain criteria. The amount of the discount
                 payments and services your insurance may not cover.    is based on the patient’s or family’s income and        Alert us! If you are admitted to the hospital, there may be times when
                                                                        Federal Poverty guidelines. UH provides interest-free   something just doesn’t feel right. It could be when a change is seen or felt, or
                 Hospital Billing Questions                             payment plans (up to 36 months) for qualifying          it could be a gut feeling that something is wrong. If you, a family member or
                                                                        patients based on ability to pay. More information is   a visitor ever feels this way, please call our Code White number and tell one of
                 If you have questions about your hospital bill,
                                                                        available at UHhospitals.org/PayMyBill or by calling    our nurses right away. Our Code White team of specialists will respond as soon
                 please call our Patient Accounting Customer
                                                                        our Financial Counselors.                               as possible to your call and see what they can do to help. At any time, anyone
                 Service Department. Representatives will be happy
                                                                                                                                can call a Code White.
                 to assist you.
                                                                        Financial Counselor for last names A – M:
                                                                        216-286-3814                                            To call a Code White, dial 33333 from any hospital phone,
                 Patient Accounting Customer Service Line,
                                                                        Financial Counselor for last names N – Z:               then tell one of our nurses.
                 dial 48299 or 216-844-8299
                                                                        216-286-3809
                 Hours: 9 a.m. – 3:30 p.m. Monday – Friday
                                                                                                                                I D E N T I F I C AT I O N
                 Doctor Bills                                           PAT I E N T A N D F A M I LY
                                                                                                                                Employees: UH employees must wear identification (ID) badges at all times.
                 You will get a separate bill (or bills) for services   E D U C AT I O N
                 from your doctor or doctors. These charges can                                                                 Patients: A staff member should check your identity by asking for your name,
                 be for direct patient care services, reading and       We want to help you and your loved ones learn           birth date or medical record number. These checks should be done before
                 interpretation of X-rays, electrocardiograms (EKGs)    about and understand your health care. Please talk      every procedure or test you have and before you are given any medicine. Feel
                 and laboratory tests. If you have any questions        with your nurse about any information or discharge      free to remind staff members to do so. Also let them know if you have any
                 about your doctor bills, please call the phone         planning needs you have.                                concerns about getting the wrong medicine, treatment or test.
                 number listed on the statement you receive.
                                                                                                                                H A N D WA S H I N G
                                                                                                                                Hand washing is a very good way to avoid getting sick and spreading germs.
                                                                                                                                •   Please take the time to wash your own hands, or use hand sanitizer.
                                                                                                                                •   P lease ask your family and friends to always wash their hands
                                                                                                                                     when they visit.
                                                                                                                                •   F eel free to remind staff members to wash their hands or use
                                                                                                                                     hand sanitizer when they enter your room.

12 | University Hospitals Seidman Cancer Center • UHSeidman.org                                                                                                   1-866-UH4-CARE • University Hospitals Seidman Cancer Center | 13
Welcome to University Hospitals Seidman Cancer Center - A Guide for Our Patients, Their Families and Visitors
SAFETY

         P L E A S E S . P. E . A . K . U . P. !                      REDUCE YOUR RISK
                                                                      OF FALLING
         University Hospitals is a firm supporter of the Speak
         Up™ program, a national patient safety campaign              Preventing you from falling is a priority while we
         developed by The Joint Commission* and the Centers
         for Medicare & Medicaid Services. Speak Up urges
                                                                      care for you. Let’s work together to prevent falls.
                                                                                                                                                                                                 PAT I E N T R I G H T S
         patients to help prevent health care errors by becoming      What we do to help prevent falls:
         active, involved and informed participants on their          •   Assess your risk for falling
         health care team. If you or your family has a safety
         concern, please Speak Up. We welcome you as a partner        •   Maintain a clear path to the bathroom
         on our safety team. The Speak Up program – and UH –          •   Keep your call bell within your reach
         encourages patients to:
                                                                      •   Answer your call light in a timely manner
              Speak up if you have questions or concerns. If you                                                            A D VA N C E C A R E P L A N N I N G                          •   P lan ahead so you can receive the care that
                                                                                                                                                                                               is important to you and in accordance with
              still don’t understand, ask again. It’s your body and   What you can do to help prevent falls:
                                                                                                                            Sharing Your Wishes and Making                                     your wishes.
              you have a right to know.                               •   Sit first on the side of your bed, then stand
                                                                                                                            Health Care Decisions                                         •   P lan ahead so that your family and loved ones
              Pay attention to the care you get. Always make          •   Use your side rail to help you sit up
                                                                                                                            Do you know what health care treatments you would                  understand your wishes for care when you can
              sure you’re getting the right treatments and
                                                                      •   Ask for help when you need to go to the          and would not want if you could not speak for                      no longer make those decisions for yourself.
              medicines by the right health care professionals.
              Don’t assume anything.                                       bathroom or want to walk around                  yourself? Do your family and loved ones know what             •   P lan ahead to give you and your loved ones
                                                                                                                            your wishes are? Do you have an Advance Directive?                 peace of mind.
              Educate yourself about your illness. Learn about        •   Use your call bell when you need to get up
              the medical tests you get, and your treatment plan.                                                           Advance Directives are legal documents that provide           UH has prepared Advance Care Planning materials
                                                                      •   Tell our staff if any medicines you are taking
                                                                                                                            direction and instruction for your future health care in      that may be useful for patients.
              Ask a trusted family member or friend to be your             make you feel sleepy, dizzy, light headed,
                                                                                                                            the event you are unable to make decisions for yourself.
              advocate, advisor or supporter.                              sluggish or confused                                                                                           For more information or to request copies of
                                                                                                                            There are two types of Advance Directives, commonly
                                                                      •   Wear nonslip socks or footwear                   referred to as a “Living Will” and a “Durable Power of        documents, call Patient Care Advocates,
              Know what medicines you take and why you
                                                                                                                            Attorney for Health Care.”                                    ext. 47502 or 216-844-7502 from outside the
              take them. Medicine errors are the most common          •   Follow the safety instructions your                                                                            hospital, or ask your nurse or social worker
              health care mistakes.                                        nurse provides                                   •    Living Will is a written statement that makes
                                                                                                                                A
              Use a hospital, clinic, surgery center or other type                                                              clear the end-of-life treatments you wish.
                                                                                                                                The purpose of a Living Will is to guide family           PAT I E N T P R I VA C Y
              of health care organization that has been carefully     PROTECTIVE SERVICES                                       members and physicians in deciding the use
              checked out. For example, The Joint Commission
                                                                                                                                and continuation or withholding or withdrawal             All patient information is confidential. We carefully
              visits hospitals to see if they are meeting The Joint   The Department of Protective Services helps               of life-sustaining treatment.                             follow the Health Insurance Portability and
              Commission’s quality standards.                         ensure a safe and secure environment for                                                                            Accountability Act (HIPAA), which requires hospitals to:
              Participate in all decisions about your treatment.      patients, visitors and employees. Our officers        •    Durable Power of Attorney for Health Care is a
                                                                                                                                A
                                                                      patrol all UH Case Medical Center buildings and           written document that appoints and designates an          •   E nsure the confidentiality, integrity and availability
              You are the center of the health care team.
                                                                      grounds in vehicles or on foot, 24 hours a day,           individual to make health care decisions on your               of all electronic protected health information
                                                                      seven days a week. The department answers                 behalf while you are living when you are unable to             (EPHI) the covered entity creates, receives, maintains
         UH encourages all of our patients to discuss their care
                                                                      emergency and nonemergency calls 24/7. If you             do so for yourself. A Durable Power of Attorney for            or transmits;
         and hospital services with nurses and physicians, and to
                                                                      have a problem or safety concern, please call             Health Care is not limited to end-of-life decisions. (A       P rotect against any reasonably anticipated
         ask any questions you may have. Space is provided in                                                                                                                             •
                                                                      Protective Services.                                      Durable Power of Attorney for Health Care is not the           threats or hazards to the security or integrity
         the back of this guide where you can write down your
                                                                                                                                same as a Durable Power of Attorney, which appoints            of such information;
         questions and important information. We encourage            Protective Services, dial 44357 (HELP) or                 and designates an individual to make financial
         you to do so!                                                216-844-4357 from outside the hospital                    decisions on your behalf when you are unable to do        •   P rotect against any reasonably anticipated uses or
         *The Joint Commission, an independent, not-for-                                                                       so for yourself.)                                              disclosures of such information that are not permitted
           profit organization, is the nation’s oldest and largest    SMOKING POLICY                                        UH honors treatment decisions outlined in valid
                                                                                                                                                                                               or required by the Privacy Rule; and
           standards-setting and accrediting body in health care.
                                                                                                                            Advance Directives and recognizes the rights of patients      •   Ensure compliance by its workforce.
                                                                      Smoking is not allowed in any UH buildings or         to choose and refuse treatment.
                                                                      on any UH property. This policy supports the                                                                        For HIPAA information, speak with your nurse, or
                                                                      health and safety of all of our patients, visitors    UH supports the rights of its patients to make Advance        call the Patient Care Advocate office, ext. 47502 or
                                                                      and employees.                                        Directives and strongly encourages its patients to plan       216-844-7502 from outside the hospital
                                                                                                                            ahead, and prepare Advance Directive documents.
                                                                      Open flames are not allowed in the hospital.
                                                                      No matches or candles please.
14 | University Hospitals Seidman Cancer Center • UHSeidman.org                                                                                                                                 1-866-UH4-CARE • University Hospitals Seidman Cancer Center | 15
Welcome to University Hospitals Seidman Cancer Center - A Guide for Our Patients, Their Families and Visitors
PAT I E N T R I G H T S
         PAT I E N T R I G H T S A N D R E S P O N S I B I L I T I E S

                                                                             Each patient has the right to:

                  UH recognizes that all                                     •   Considerate and respectful care. This includes the right to be
                                                                                  free from all forms of harassment, neglect, exploitation, and
                  patients have basic individual                                  verbal, mental, physical and sexual abuse.
                  rights and responsibilities;                               •   Reasonable access to care.

                  and, as such, will endeavor                                •   Effective communication in a manner he/she understands.
                                                                             •   Know the identity and professional status and the role of
                  to support and respect the                                      those caring for him or her.                                       •   Receive care in a safe setting.                          •    sk for and receive prompt review and resolution of
                                                                                                                                                                                                                       A
                  basic human dignity of each                                                                                                                                                                          a complaint.
                                                                             •   Impartial access to treatment regardless of race, religion, sex,   •    ommunicate with people outside of the hospital;
                                                                                                                                                         C
                                                                                  ethnicity, age, sexual orientation or handicap.                        restrictions are made with the patient’s (or family, if   If the resolution is unacceptable, the patient will be
                  patient as well as the civil,                                                                                                          appropriate) participation.                               advised of the patient grievance mechanism.
                                                                             •   Have support persons* present while hospitalized subject to
                  constitutional and statutory                                    certain exceptions to ensure the care of our patients and the      •   Decline services by students.                            •   F ile a complaint with the Centers for Medicare
                                                                                  safety of patients and staff.                                                                                                         and Medicaid Services (1-877-267-2323),
                  rights of each patient. UH                                                                                                         •   Personal privacy.
                                                                                                                                                                                                                        Ohio Department of Health (1-800-342-0553),
                                                                             •   Receive assistance with physical disabilities and limitations,
                  respects the patient’s rights                                                                                                      •   Access assistance in domestic violence situations.            Medicare Peer Review Organization (216-447-9604)
                                                                                  including assistance in communication for patients with
                                                                                                                                                     •    now the relationship(s) of the hospital to other
                                                                                                                                                         K                                                              or, if facility is Joint Commission accredited,
                                                                                  vision, speech, hearing or cognitive impairments.
                  to participate in decisions                                                                                                            persons or organizations participating in the                  Joint Commission (1-800-994-6610).
                                                                             •   Be fully informed in advance of furnishing or discontinuing
                  about his/her care, treatment                                                                                                          provision of his/her care.                                The patient is responsible for:
                                                                                  care or treatment whenever possible.
                                                                                                                                                     •    e free from restraints of any form that are not
                                                                                                                                                         B
                  and services, and to give or                               •   Have his/her spiritual and pastoral needs accommodated,                                                                          •   P roviding, to the best of his/her knowledge,
                                                                                                                                                         medically necessary or are used as a means of                  accurate and complete information about matters
                                                                                  and his/her cultural and personal values, beliefs and
                  withhold informed consent.                                      preferences respected.
                                                                                                                                                         coercion, convenience or retaliation by staff.                 relating to his/her health.
                                                                                                                                                     •   F ormulate advance directives and to have hospital
                  The patient or designated                                  •   Know the reason for any transfer within or outside                                                                               •   Following the treatment plan.
                                                                                                                                                          staff and practitioners who provide care in the
                                                                                  the hospital.                                                                                                                    •    is/her actions if he/she refuses treatment or fails to
                                                                                                                                                                                                                       H
                  surrogate may exercise his/                                                                                                             hospital honor these directives.
                                                                             •   Make informed decisions regarding his or her care and                                                                                follow the care plan.
                  her rights without fear of                                                                                                         •    e informed of his/her rights in a language the
                                                                                                                                                         B
                                                                                  treatment, be informed of his or her health status, and be                                                                       •    eing considerate and respectful to other patients,
                                                                                                                                                                                                                       B
                                                                                                                                                         patient understands.
                                                                                  involved in care planning and treatment in terms the patient                                                                         hospital personnel, hospital property and the
                  coercion, discrimination or                                                                                                        •    ave a family member or representative of his/her
                                                                                                                                                         H
                                                                                  can understand.                                                                                                                      property of others.
                  retaliation. A designated                                                                                                              choice and his/her own physician notified promptly
                                                                             •   Refuse care and receive information on possible                                                                                  •   P roviding all needed information for insurance
                                                                                                                                                         of his or her admission to the hospital.
                                                                                  consequences of this refusal.                                                                                                         processing and for assuring that the financial
                  surrogate or proxy decision-                                                                                                       •    e informed of the right to have pain treated as
                                                                                                                                                         B
                                                                             •   Expect that all communications and records pertaining to his/                                                                         obligations of his/her care are fulfilled.
                  maker can exercise these                                                                                                               effectively as possible.
                                                                                  her care will be treated as confidential by the hospital, except                                                                 •    sking questions when he/she does not
                                                                                                                                                                                                                       A
                                                                                  in cases such as suspected abuse and public health hazards         •   Choose a post-hospital care provider.
                  rights on the patient’s behalf                                                                                                                                                                       understand information.
                                                                                  when reporting is permitted or required by law.                    •    eceive a written text of the “Patient Rights and
                                                                                                                                                         R                                                         •    eporting episodes of pain and the effectiveness or
                                                                                                                                                                                                                       R
                  if the patient lacks decision-                             •   Access information contained in his or her clinical records            Responsibilities” upon admission and available to             lack of response to pain treatment.
                                                                                  within a reasonable time frame.                                        all outpatients.
                  making capacity, is legally                                                                                                                                                                      •    eporting perceived risks and/or unexpected change
                                                                                                                                                                                                                       R
                                                                             •   Be informed of hospital policies and practices that relate         These rights shall also be posted in patient areas that           in condition during the course of his/her care.
                  incompetent or is a minor.                                      to patient care, treatment and responsibilities, and to be         are easily accessible for review by the public.
                                                                                  informed of the hospital’s charges for services and available
                                                                                                                                                                                                                   •   F ollowing all hospital rules and regulations. All
                                                                                                                                                     •    e informed about outcomes of care, including
                                                                                                                                                         B                                                              staff will be educated regarding Patient’s Rights in
                                                                                  payment methods.                                                       unanticipated outcomes.
        *A spouse, family member, same-sex partner, friend, or other                                                                                                                                                   orientation and annual re-education. Copies of the
          individual who supports the patient during his or her hospital     •   Be fully informed of and to consent or refuse to participate       •   F reely voice complaints without being subject to             policies and procedures related to patient’s rights
          stay and may exercise the patient’s visitation rights on his or
          her behalf. There is no limit on who may be designated a
                                                                                  in any unusual, experimental or research project without                coercion, discrimination or reprisal.                         and responsibilities are available to all staff.
          support person by the patient – there is no restriction based           compromising his or her access to the facility services.
          on race, color, national origin, religion, sex, gender identity,                                                                           •    ccess guardianship, patient advocacy and child/
                                                                                                                                                         A
          sexual orientation or disability.                                                                                                              adult protective services.

16 | University Hospitals Seidman Cancer Center • UHSeidman.org                                                                                                                                                            1-866-UH4-CARE • University Hospitals Seidman Cancer Center | 17
PAT I E N T R I G H T S

                F A Q S ( F R E Q U E N T LY A S K E D Q U E S T I O N S ) A B O U T M R S A
                ( M E T H I C I L L I N - R E S I S TA N T S TA P H Y L O C O C C U S A U R E U S )

                What is MRSA?                                            Can MRSA infections be treated?
                Staphylococcus aureus (pronounced staff-ill-oh-KOK-      Yes, there are antibiotics that can kill MRSA germs.
                us AW-ree-us), or “Staph” is a very common germ          Some patients with MRSA abscesses may need
                that about one out of every three people have on         surgery to drain the infection. Your health care
                their skin or in their nose. This germ does not cause    provider will determine which treatments are best
                any problems for most people who have it on their        for you.
                skin. But sometimes it can cause serious infections
                such as skin or wound infections, pneumonia or           What are some of the things that hospitals
                infections of the blood.                                 are doing to prevent MRSA infections?
                Antibiotics are given to kill Staph germs when           To prevent MRSA infections, doctors, nurses and
                they cause infections. Some Staph are resistant,         other health care providers:
                meaning they cannot be killed by some antibiotics.       •   Clean their hands with soap and water or an
                “Methicillin-resistant Staphylococcus aureus” or              alcohol-based hand rub before and after caring for
                “MRSA” is a type of Staph that is resistant to                every patient.
                some of the antibiotics that are often used to                                                                        What can I do to help prevent                             What do I need to do when I go home
                treat Staph infections.                                  •   Carefully clean hospital rooms and medical              MRSA infections?                                          from the hospital?
                                                                              equipment.                                              In the hospital                                           To prevent another MRSA infection and to prevent
                Who is most likely to get an                                 Use Contact Precautions when caring for patients                                                                  spreading MRSA to others:
                                                                         •                                                            •    ake sure that all doctors, nurses and other
                                                                                                                                          M
                MRSA infection?                                               with MRSA. Contact Precautions mean:                        health care providers clean their hands with soap     •    eep taking any antibiotics prescribed by your
                                                                                                                                                                                                    K
                In the hospital, people who are more likely to get a                                                                      and water or an alcohol-based hand rub before
                                                                             – Whenever possible, patients with MRSA will                                                                          doctor. Don’t take half-doses or stop before you
                MRSA infection are people who:                                                                                            and after caring for you.
                                                                                have a single room or will share a room only                                                                        complete your prescribed course.
                •   have other health conditions making them sick              with someone else who also has MRSA.                  •    you do not see your providers clean their hands,
                                                                                                                                          If                                                    •    lean your hands often, especially before and
                                                                                                                                                                                                    C
                                                                             – Health care providers will put on gloves and              please ask them to do so.                                 after changing your wound dressing or bandage.
                •   have been in the hospital or a nursing home
                                                                                wear a gown over their clothing while taking
                                                                                                                                      When you go home                                          •   P eople who live with you should clean their hands
                •   have been treated with antibiotics.                        care of patients with MRSA.
                                                                                                                                      •   If you have wounds or an intravascular device             often as well.
                People who are healthy and who have not been in              – Visitors may also be asked to wear a gown
                                                                                                                                           (such as a catheter or dialysis port), make sure
                the hospital or a nursing home can also get MRSA                and gloves.                                                                                                     •    eep any wounds clean and change bandages as
                                                                                                                                                                                                    K
                                                                                                                                           that you know how to take care of them.
                infections. These infections usually involve the skin.       – When leaving the room, hospital providers and                                                                       instructed until healed.
                More information about this type of MRSA infection,             visitors remove their gown and gloves and clean       Can my friends and family get MRSA                        •    void sharing personal items such as towels
                                                                                                                                                                                                    A
                known as “community-associated MRSA” infection,                 their hands.                                          when they visit me?                                           or razors.
                is available from the Centers for Disease Control and        – Patients on Contact Precautions are asked to          The chance of getting MRSA while visiting a person
                Prevention (CDC) at cdc.gov/mrsa.                               stay in their hospital rooms as much as possible.                                                               •    ash and dry your clothes and bed linens in
                                                                                                                                                                                                    W
                                                                                                                                      who has MRSA is very low. To decrease the chance
                                                                                They should not go to common areas, such as                                                                         the warmest temperatures recommended on
                                                                                                                                      of getting MRSA your family and friends should:
                How do I get a MRSA infection?                                  the gift shop or cafeteria. They may go to other                                                                    the labels.
                People who have MRSA germs on their skin or                     areas of the hospital for treatments and tests.       •    lean their hands before they enter your room
                                                                                                                                          C                                                     •   T ell your health care providers that you have
                who are infected with MRSA may be able to                                                                                 and when they leave.
                                                                         •   May test some patients to see if they have MRSA                                                                        MRSA. This includes home health nurses and
                spread the germ to other people. MRSA can be                                                                                                                                         aides, therapists and personnel in doctors’ offices.
                                                                              on their skin. This test involves rubbing a cotton-     •    sk a health care provider if they need to wear
                                                                                                                                          A
                passed on to bed linens, bed rails, bathroom
                                                                              tipped swab in the patient’s nostrils or on the skin.       protective gowns and gloves when they visit you.
                fixtures and medical equipment. It can spread to                                                                                                                                •   Your doctor may have more instructions for you.
                other people on contaminated equipment and on
                the hands of doctors, nurses, other health care
                providers and visitors.                                                                                                                                                         If you have questions, please ask your
                                                                                                                                                                                                doctor or nurse.

18 | University Hospitals Seidman Cancer Center • UHSeidman.org                                                                                                                                           1-866-UH4-CARE • University Hospitals Seidman Cancer Center | 19
is now

                                                                                                                                         11100 Euclid Avenue

                 DIRECTIONS                                                                                                              Cleveland, OH 44106
                                                                                                                                         216-844-3951
                                                                                                                                         UHSeidman.org

                 DRIVING DIRECTIONS TO UH SEIDMAN CANCER CENTER                                                                    GETTING TO UH SEIDMAN CANCER CENTER
                 AT U H C A S E M E D I C A L C E N T E R                                                                          F R OIndoor
                                                                                                                                          M Oand
                                                                                                                                               U ROutdoor
                                                                                                                                                    PA R Routes
                                                                                                                                                          K I N GFrom
                                                                                                                                                                   G AUH
                                                                                                                                                                       RA  G EGarage to:
                                                                                                                                                                         Drive
                                                                                                                                         University Hospitals Seidman Cancer Center
                 From the North (I-90)                                     From the South (I-77 or I-71)
                 •   Exit I-90 at Martin Luther King Jr. Drive (MLK)      •   Near downtown Cleveland, I-77 North and I-71
                                                                                                                                                                                                                       Map Key
                 •   T ake MLK south approximately 2.5 miles to East           North merge with I-90 East                                                              Lerner Tower
                                                                                                                                                                           Lobby
                      105th Street                                         •   Exit I-90 East at Chester Avenue                                                                                  Wearn                             Second Floor
                                                                                                                                                                                                  Building
                 •    ross East 105th Street, follow traffic circle and
                     C                                                     •   Take Chester Avenue eastbound approximately
                     bear right onto East Boulevard                             3.2 miles to Euclid Avenue                                                                                                                          First Floor
                 •    ear left onto Ford Drive and follow to
                     B                                                     •   Turn left onto Euclid Avenue                                                 Mather                                                                 Outdoor Route
                     Euclid Avenue                                         •   From Euclid Avenue, you can access one of our                                Pavilion

                 •   Turn right onto Euclid Avenue                             visitor parking garages and the UH Seidman                                                                                                          Valet Parking

                                                                                                                                                                                                                                   Adelbert Road
                                                                                                                                         Cornell Road
                 •   F rom Euclid Avenue, you can access one of our            Cancer Center entrance and valet:                                                                              UH Drive
                                                                                                                                                                                               Garage                               Valet
                      visitor parking garages and the UH Seidman             – UH Seidman Cancer Center:

                                                                                                                                                                             UH Drive
                      Cancer Center entrance and valet:                    		 - turn right onto UH Drive
                                                                           		 - main entrance is on the left                                                                                                                        Elevators
                     – U
                        H Seidman Cancer Center:
                       - turn left onto UH Drive                             – UH Drive Garage:                                                         UH Seidman
                                                                                                                                                        Cancer                                                                      Information
                       - main entrance is on the left                      		 - turn right onto UH Drive                                                Center                                                                      Desk
                     – U
                        H Drive Garage:                                   		 - parking garage entrance is on the right
                       - turn left onto UH Drive
                       - parking garage entrance in on the right           From the West (I-90)                                                                                         Euclid Avenue

                                                                           • Exit I-90 East at Chester Avenue
                 From the East (Ohio turnpike, I-480, I-271)               • Take Chester Avenue eastbound approximately
                 •   T ake the Ohio Turnpike to I-480 West, then to          3.2 miles to Euclid Avenue                                 Valet parking is located at the main entrance of UH Seidman Cancer Center
                      I-271 North                                          • Turn left onto Euclid Avenue                               for your convenience
                 •   Exit I-271 at Cedar Road                             •   From Euclid Avenue, you can access one of our
                 •   P roceed west on Cedar Road approximately                 visitor parking garages and the UH Seidman               Outdoor Route Directions:
                      6.5 miles                                                 Cancer Center entrance and valet:                  1     Park in UH Drive Parking Garage and take Elevator B to level LL
                 •   Turn right onto Murray Hill Road                       – UH Seidman Cancer Center:
                                                                           		 - turn right onto UH Drive                           2     Exit the garage and cross UH Drive via the walkway to UH Seidman Cancer Center
                 •   Turn left onto Adelbert Road
                                                                           		 - main entrance in on the left
                 •   Turn right onto Euclid Avenue
                                                                             – UH Drive Garage:
                 •   F rom Euclid Avenue, you can access one of our                                                                     Indoor Route Directions:
                                                                           		 - turn right onto UH Drive
                      visitor parking garages and the UH Seidman
                                                                           		 - parking garage entrance is on the right            1     Park in UH Drive Parking Garage and take Elevator B to level 2 BRIDGE TO ALL HOSPITALS
                      Cancer Center entrance and valet:
                   – UH Seidman Cancer Center:                                                                                     2     Cross bridge and walk through 2nd Floor of Lerner Tower to the Lerner Tower Elevators
                 		 - turn right onto UH Drive
                 		 - main entrance is on the left                                                                                 3     Take Elevators down to 1st Floor, go left, then right and follow Mather Pavilion hallway into
                                                                                                                                         UH Seidman Cancer Center’s Robinson Family Pavilion
                   – UH Drive Garage:
                 		 - turn right onto UH Drive
                 		 - parking garage entrance is on the right
                                                                                         Please note that the                                                                                                                                        5.17.2011

                                                                                       ambulance entrance to                                  Wheelchair Access
                                                                                      UH Seidman Cancer Center                                Wheelchair accessible entrances can be found on the UH Case Medical Center map on page 3.
                                                                                        is off of Cornell Road.                               Each entrance is marked with a wheelchair symbol on the map. If you need a wheelchair when
                                                                                   This is for nonemergency visits only.                      you arrive, please ask an Information Desk Receptionist or a Greeter at entrances for help.

20 | University Hospitals Seidman Cancer Center • UHSeidman.org                                                                                                                                              1-866-UH4-CARE • University Hospitals Seidman Cancer Center | 21
I M P O R TA N T P H O N E N U M B E R S
                 DIRECTIONS
                                                                                                                                                                                                        Dial the last five digits from any hospital phone

                 OTHER UH SEIDMAN CANCER CENTER AFFILIATED LOCATIONS                                                                                                                                    UH Case Medical Center Hospital Operator ......................................... 216-844-1000
                                                                                                                                                                                                        UH Seidman Cancer Center ................................................................... 216-844-3951
                 • Parking is free at each of these locations.                                                                                                                                         Art Therapy ............................................................................................... 216-844-1211
                 • For directions, please call the numbers below, or visit UHSeidman.org.                                                                                                              Billing/Financial Counselors .....................................For last names A – M: 216-286-3814
                                                                                                                                                                                                               ........................................................................ For last names N – Z: 216-286-3809
                                                                                                                                                                                                        Breen Breast Health Pavilion....................................................................... 216-844-3097
                                                                                                                                                                                                        Cafeteria (in the UH Case Medical Center Atrium) ..........216-844-7474 or 216-844-1889
                                                                                                                                                                                                        Cancer Information Service Line ................................................................ 800-641-2422
                                                                                                                                                                                                        Chaplain/Pastoral Care .............................................................................. 216-844-1668
                                                                                                                                                                                                        Concierge Services..................................................................................... 216-286-2335
                                                                                                                                                                                                        Gift Shop ........................................................................216-286-GIFT or 216-286-4438
                                                                                                                                                                                                        Housekeeping ........................................................................................... 216-844-3071
                                                                                                                                                                                                        Infusion Therapy ....................................................................................... 216-286-3050
                                                                                                                                                                                                        International Relations .............................................................................. 216-844-5677
                                                                                                                                                                                                        Interpreter Services ........................................................216-844-1000 or ask your nurse
                 University Hospitals                                                                                                                     University Hospitals
                 Chagrin Highlands Health Center                                                                                                                                                        Learning Resource Center .............................................. 216-286-INFO or 216-286-4636
                                                                                                                                                          Landerbrook Health Center
                 3909 Orange Place, Suite 1100                                                                                                            (in the Monarch Building)                     Meals (At Your Request Room Service) ......................... 216-844-FOOD or 216-844-3663
                 Orange Village, Ohio 44122                                                                                                               5885 Landerbrook Drive, Suite 100             Medical Records ........................................................................................ 216-844-3554
                 216-896-1750                                                                                                                             Mayfield Heights, Ohio 44124                  Music Therapy .......................................................................................... 216-844-7795
                                                                                                                                                          440-460-1616                                  Parking ..................................................................................................... 216-844-7275
                                                                                                                                                                                                        Patient Advocate Office ............................................................................ 216-844-7502
                                                                                                                                                                                                        Pharmacy – in Bolwell Building .................................................................. 216-844-7270
                                                                                                                                              77
                                                                                         Medina Line Rd

                  Fenn Rd

                                Rd
                                                                                                            W Bath Rd
                                                                                                                                                                                                        Protective Services .......................................................... 216-844-HELP or 216-844-4357
                            h
                          ut
                  W
                   ey
                     mo                                              94
                                                                                                                                                                                                        Radiation Oncology ................................................................................... 216-286-3900
                                                                                                                                                                                                        Radiology .................................................................................................. 216-286-3202
                            18                    Medina Rd

                                        71
                                                                  Ridge Rd

                                                                                                               21
                                                                                                                                                                                                        Supportive Care Services ........................................................................... 216-844-5432
                                                                                                                                                                                                        Survivorship Center ................................................................................... 216-286-3805
                                                 Sharon Copley Rd
                                                                                                                           Clevel and
                                Wa

                                     sw
                                                                             Fixler Rd                    Minor Rd
                                                                                                                                                                                                        Volunteer Services ..................................................................................... 216-844-1504
                                   d

                                       or
                                                                                                                                  Ma s sill
                                        th Rd

                                                                                                                                                                                                        Welcome Center........................................................................................ 216-286-3800
                                                                                                                                           on Rd

                                                      Reimer Rd

                                                                               76
                                                                                                                                                                                                        Wolfgang Puck Express Café...................................................................... 216-286-3830
                                                UH Sharon Health Center
                 University Hospitals
                             5133 Ridge Road Sharon Health Center                                                                                         University Hospitals Westlake Health Center   Other UH Seidman Cancer Center locations
                           Wadsworth, OH 44286
                 5133 Ridge Road                                                                                                                          960 Clague Road, Suite 1200
                 Wadsworth, Ohio 44281                                                                                                                    Westlake, Ohio 44145                          UH Chagrin Highlands Health Center ........................................................ 216-896-1750
                 330-239-7250                                                                                                                             440-250-2001                                  UH Geauga Medical Center ...................................................................... 440-285-6310
                                                                                                                                                                                                        UH Landerbrook Health Center ................................................................. 440-460-1616
                                                                                                                                                                                                        UH Sharon Center Health Center .............................................................. 330-239-7250
                                                                       90
                                                                                                                                                   166
                                                          Chardon Rd
                                                                                                                                                                                                        UH Westlake Health Center ...................................................................... 440-250-2001
                                                                                                           6
                                                                                                                           44
                                                                                                                                                                                                        St. John Medical Center............................................................................. 440-617-4700
                                                          Mayfield Rd                                                                                                                                   Firelands Regional Medical Center ............................................................. 419-557-7480
                                                                                                                                                                                                        Lake Health/University Hospitals Seidman Cancer Center ........................... 440-205-5755
                                                                                                                     Ravenna Rd

                                                   91                             306
                                                          Kinsman Rd
                                                      EW
                                                                                                          87                                                                                            Southwest General Health Center ............................................................. 440-816-6051
                                                           ash
                                                Cha            ing                                                                                  700
                                                    grin           ton
                                                         Blvd          St

                                                          Geauga                                                                                                                                        For Emergencies: Call 9-1-1 or go to the nearest emergency room. Be sure to tell the emergency
                                To 480
                                                                                                                                                                                                                          room staff the name of your UH Seidman Cancer Center doctor.
                            UH Geauga Medical Center
                 University Hospitals   Geauga Medical Center
                               13207 Ravenna Road
                                                                                                                                                          St. John Medical Center                       To reach our on-call staff after hours, please call:
                 13207 RavennaChardon,
                                Road OH 44024                                                                                                             29325 Health Campus Drive, Suite 1                             216-844-3951 or 877-669-2902 for Medical Oncology
                 Chardon, Ohio 44024                                                                                                                      Westlake, Ohio 44145
                                                                                                                                                                                                                         877-665-6318 for Radiation Oncology
                 440-285-6310                                                                                                                             440-617-4700
                                                                                                                                                                                                                         440-473-2134 or 216-844-2400 for Adult Psychiatry

22 | University Hospitals Seidman Cancer Center • UHSeidman.org                                                                                                                                                                                                                             1-866-UH4-CARE • University Hospitals Seidman Cancer Center | 23
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