FromA toZ Your service numbers 9.-13.02.2018 - Messe Frankfurt
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9.–13.02.2018
Your service numbers
AZ
from toC D Furniture Rental > see L Payments
Cabs > see Taxi Dates Stand Equipment Laptops > see > see Cash Desk
Car Breakdown Day Care Multimedia Shop Pharmacies
Assistance > see Kindergarten G Lawyers Photocopies > see
Car Rental Dentist GPS Lettering > see Business Center
Car-Parking > see Deutsche Bahn Graphic Designer > see Stand Equipment Photographers
Parking > see Railway Stand Equipment Lifting Ramp Photography
Car-Parking Shuttle Dishes for Rent Greencheck Logistics Pizza Service
Services Dismantling Groceries > see Lost and Found Plants > see Flowers
> see Bus Lines Display Cases Mini Markets Loudspeakers > see Plumbers > see
Carpeting > see Doctor Guards Media Technology Stand Fitting
Stand Equipment Drugstore Lufthansa Police Station
Cashier > see Pharmacies Post Office
H
Cash Machines M Postal Service
Hall Managers
Cash Sales E Management of the Prayer
Halls Occupied
Catalogues Easyorder > see Exhibition Prepaid Cards > see
Homepages
Catering Shop for Exhibitor Hostesses Massage > see Multimedia Shop
Ceiling Suspensions Services Wellness Lounge Presentation Equipment
Hotel Bookings > see
Cell Phones > see Electricians > see Accommodations Media Package > see Media
INDEX Multimedia Shop Stand Fitting Media Technology Technology
Hotel Guide Frankfurt
Charging Stations for Emergency Calls Medicine > see Press Center
Rhein Main > see
A Electric Vehicles Entrances‑Pedestrians Pharmacies Press Service
Restaurant Guide
Accente Check‑In and Electronic Environmentally Messages > see Printers > see
Frankfurt Rhein Main
Access for Vehicles Entry System Compatible Exhibitions Hotline > see Fax Service Multimedia Shop
Accident > see Church Center > see Greencheck Messe Frankfurt against Printing Service
Exhibitors Hotline
Emergency Calls Cleaning – Hall and Evening Out Copying Public Transportation
Accommodations Facility Cleaning Eventence Messe Frankfurt GmbH Tickets
Color Prints > see I Publisher
Address of Messe Events Mini Markets
Business Center Information
Frankfurt Exhibitor Profile Online Mobile Phones > see
Commercial Agent Information and
Admission Vouchers Exhibitor Tickets Multimedia Shop Q
> see CDH Distributing Service
Advertising at the Fair Exhibitors Hotline Multimedia Shop Questions
Complete Stands > see Information Points
Advertising Material Exhibitors Night
Stand Construction Infringement of
Advertising Spot > see N R
Computer > see Copyright > see
Radio Via Mobile F Newspaper Stand Radio Via Mobile
Multimedia Shop Messe Frankfurt
Airlines Fairconstruction> see Next Exhibitions > see Railway
Computer Printouts against Copying
Airport Frankfurt Stand Construction Dates Rebstock Parking > see
> see Business Center Insurance
Ambulance Service Fairground Maps Non-Smokers Protection Parking
Conference Rooms International Sales
> see Emergency Calls Fair Shop Law Red Cross > see
Construction Workers Partners of Messe
App Fax Service Emergency Calls
Contact Persons Frankfurt
Arrival / Departure Fire Department Relaxation > see
> see Management Internet O
Ascoli-Club First Aid Stations Wellness Lounge
of the Exhibition Interpreter Office Equipment > see
Flight Schedule Invoice > see Multimedia Shop Rent a car > see
B Containers Flowers Car Rental
Copiers > see Cash Desk Office Supplies
Bank Office Foreign Trade Shows > see Mini Markets Restaurant Guide
Barrier-Free Visit within Multimedia Shop > see Dates Frankfurt Rhein Main
Copy Shop > see K Online Banner
the Fairgrounds Forklift > see Logistics Kindergarten Opening Hours Restaurants
Beverage Services Business Center Forwarding Agents RMV
> see Catering Coupons > see Vouchers Found Item > see Room Reservations >
Courier Service > see P
Boxes > see Packaging Lost and Found see Accommodations
Postal Service Packaging Material
Material Frankfurt Airport > see
Cranes > see Logistics Painters > see
Building Supply Stores Airport Frankfurt
Currency Exchange Stand Equipment
> see Tools Frankfurt Information
Office > see Parking
Bus Lines Fraport Exhibitor
Bank Office Patent Lawyers > see
Business Cards Parking Service
Customs Lawyers
Business Center > see Parking
2 Call us: MF Information Center, phone + 49 69 75 75-0 3S T W
S-Bahn > see Taxi Waste Disposal
Arrival / Departure Team Office > see Water Connection
Safes Management of the > see Stand Fitting
Sale > see Cash Sales Exhibition Wellness Lounge
Scooter > see Barrier- Technical Equipment Wheelchairs
Free Visit within the > see Media > see Barrier-Free Visit
Fairgrounds Technology within the Fairgrounds
Service Center Telecommunications WLAN
Setting-Up Telephone Cards
Setting-up and Telephones
Dismantling Passes Theft Ambiente 2018
Shipping Address > see Ticket Offices
Address Ticket Services for Your A to Z from Accommodations to WLAN
Shop for Exhibitor Exhibitors (Subject to modifications)
Services Tools
Shopping Facilities Torhaus > see
> see Mini Markets Service Center
Shuttle Bus Towing Service
> see Bus Lines
Smoking on the
Fairgrounds > see
Traffic Guide
Train Schedule > see
Railway
A
Non-Smokers Translators > see Accente
Protection Law Interpreters
Catering & Hospitality. For catering and stand delivery
Social Media Transports
phone: +49 69 75 602 0, www.accente.com, info@accente.com.
Sound Systems > see Tulip Club
Media Technology Typing Service > see
Access for Vehicles
Stand Assistants Business Center
> see Hostesses Please note: The vehicle passes for advanced set-up, general set-up and
Stand Cleaning > see dismantling have to be ordered online in advance through the Electronic
U Entry System at: https://einfahrt.messefrankfurt.com/ees/deliverer.
Cleaning – Hall and U-Bahn / Underground
Facility Cleaning > see Arrival /
Stand Construction Departure Registration is possible beginning four weeks before the start of the trade
Stand Deliveries fair. Once you have registered successfully, you will be sent an email
Stand Equipment with the authorisation for your vehicle to enter the exhibition grounds.
V
Stand Fitting Exhibitors, stand construction companies and freight forwarders can
Video Equipment
Stand Guards > see register online in advance, allowing them to easily download and print
> see Media
Guards their own registration confirmation form. Please have the confirmation
Technology
Stand Party ready to hand when you arrive at the Check-In to fasten the entering
VIP Clubs > see
Stand Wall Cleaning procedure.
Ascoli Club and
> see Stand Tulip Club
Equipment Visitor Registration Setting-up
Storage Space > see Systems –
Logistics LeadSuccess Access during advanced setting up: The early setting-up starts Friday,
Suburban Trains > see Vouchers February 2, 2018 at noon and ends midnight. It is due to a fee and has to
Arrival / Departure
be ordered from the Shop for Exhibitor Services.
Super Market > see
Mini Markets Please note that it is not possible to register vehicles until payment for
advance set-up has been received.
In any case and at any time, please follow the digital signs to “Truck
Check-In” or “Passenger Vehicle Check-In” from the motorway A648.
“From A to Z” issued by Messe Frankfurt Venue GmbH, Ludwig-Erhard-Anlage 1,
60327 Frankfurt am Main, phone +49 69 75 75-0, fax +49 69 75 75-64 33,
Access during general set-up: From Saturday, February 3, 2018,
info@messefrankfurt.com, www.messefrankfurt.com
0:01 am to Thursday, February 8, 2018, 3 pm. Registration is possible
beginning four weeks before the start of the trade fair. Once you have
4 Call us: MF Information Center, phone + 49 69 75 75-0 5registered successfully, you will be sent an email with the authorisation All vehicles (passenger vehicles and trucks), must first pass through the
for your vehicle to enter the exhibition grounds. Exhibitors, stand Check-In. Please start to follow the digital signing “Truck Check-In” or
construction companies and freight forwarders can register online in “Passenger Vehicle Check-In” from the motorway A 648. The Check-In
advance, allowing them to easily download and print their own is the only place where access to the exhibition center will be finally
registration confirmation form. Please have the confirmation ready to authorised.
hand when you arrive at the Check-In to fasten the entering procedure. Dismantling ends on Thursday, February 15, 2018, at 9 pm.
Only vehicles with heavy loads will be admitted to the exhibition center.
Passenger cars carrying small loads or persons only, park in the Rebstock Accident
parking area. see Emergency Calls
From Wednesday, February 7, 2018, 6 am, to Friday, February 9, 2018,
6 am, we provide a free load shuttle to transport you and your small Accommodations
loads from your vehicle at the Rebstock parking area directly to your hall Booking: Frankfurt Tourism & Congress Board, phone: +49 69 21 23 08 08,
and back to your vehicle, if desired. This service is available 24 hours. fax: +49 69 21 24 05 12, info@infofrankfurt.de. Online hotel reservations:
www.frankfurt‑tourismus.de or during the exhibition at the reservation
In any case and at any time, please follow the digital signs to “Truck desk, Torhaus Service Center, level 3. Opening hours: From Friday,
Check-In” or “Passenger Vehicle Check-In” from the motorway A648. February 9, 2018, to Sunday, February 11, 2018, from 2 pm to 6 pm, and on
Monday, February 10, 2018 from 1 pm to 4 pm.
Exception: jewelry exhibitors in Hall 9.2 with a P9‑S parking permit from You can also arrange your booking in the main entrance area of Frankfurt
Fraport can reach their parking space directly via Gate 9. Central Station at the “Tourist Info” counter, open daily from 8 am to 9 pm
and on weekends from 9 am to 6 pm.
Access during the exhibition: Exhibitors can reach P1 via Gate East, P3 The Hotel Guide Frankfurt Rhein Main also gives you an overview of
and P4 via Gate North or Gate South, P8 via Gate 8, P9 and P9-S via hotels located in and around Frankfurt am Main:
Gate 9. Delivery services can access the Exhibition Center for one hour. www.hotelguide-frankfurt.com. The printed hotel guide and the
A deposit of € 100.00 is required at the gate. restaurant guide are available at Messe Frankfurt Medien und Service
GmbH, phone: +49 69 75 75‑60 83 or email:
restaurantguide@messefrankfurt.com.
Dismantling
Address of Messe Frankfurt
Access during dismantling: For consignments to exhibitors: Messe Frankfurt Exhibition GmbH,
On the last day of the exhibition, Tuesday, February 13, 2018, vehicles Ambiente 2018 - insert exhibitors company name, hall and stand number
will not be allowed to enter the exhibition center after 2 pm. You may (and if available: Contact person and cellphone number) -
remove small loads from the exhibition center (vehicles of 3.5 tons max.) Ludwig-Erhard-Anlage 1, 60327 Frankfurt am Main.
from 5 pm to 8 pm. Therefore, a special dismantling pass is required, To write an email to a member of Messe Frankfurt staff, please use the
against a declaration of cost assumption, which states that you will be following address: [first name].[family name]@messefrankfurt.com or
charged € 200.00 together with the invoice of additional costs, in case info@messefrankfurt.com.
you do not leave the exhibition grounds by the time indicated on the
pass. Advertising at the Fair
Special dismantling passes are available two days before the event and For exhibitors wanting to advertise outside their exhibition stand the
during the exhibition. Please note that the supply of passes is limited and range of products offered by Advertising Services includes:
that they are only provided for exhibitors upon proof and presentation of
Advertising on the exhibition grounds - indoors:
their Messe Frankfurt customer number. When leaving the fairgrounds
by 8 pm via Gate West, the special dismantling pass will not be invoiced. • Display cases along Via Mobile
• Advertising columns
Official entry for dismantling vehicles begins on Tuesday, February 13, • ePoster: 10 multimedia terminals along the Via Mobile for your
2018, after 9 pm from the Rebstock assembly area only. advertising
Please note that on the last day of the exhibition a preregistration • Triangle Tower
via the Electronic Entry System is not possible and not necessary. • Slim Box
• Advertising space around stands
On February 14 and 15, 2018 vehicle entry passes for dismantling have • Advertising spots on Radio Via Mobile
to be ordered online in advance through the Electronic Entry System at: • Brochure distribution to all exhibitors
https://einfahrt.messefrankfurt.com/ees/deliverer. Registration is • Led-Banners at Torhaus
possible beginning four weeks before the start of the trade fair. Once you Advertising on the exhibition grounds - outdoors:
have registered successfully, you will be sent an email with the • Flags at the exhibition center
authorisation for your vehicle to enter the exhibition grounds.
6 Call us: MF Information Center, phone + 49 69 75 75-0 7• Advertising space/columns throughout the exhibition center Ambiente Navigator is available for Apple-Products (iPhone, iPod
• Mega poster on the exterior walls of the halls touch, iPad) at the App Store and Android on Google Play Store as a
• City light poster in the Rebstock visitors’ parking area free App. Please send your feedback to apps@messefrankfurt.com.
• Advertising at the front of the Rebstock visitors’ parking area
Arrival / Departure
• Triangle Tower
For bus shuttles between Frankfurt International Airport and the
Please contact Advertising Services, exhibition center, see “Bus Lines”.
Ms Sabine Abersfelder, phone: +49 69 75 75‑61 76 or
Ms Tanja Eschmann, phone: +49 69 75 75‑58 56.
Premium Service - VIP Airport Service – Arrival/Departure
Digital Advertising: Gate to Door / Door to Gate Service:
Online Banners placed on the event homepage of Messe Frankfurt Limousine service between airport and fairgrounds
provide your company with extra visibility before, during and after the Provider: Fraport AG Airport Services Worldwide, 60547 Frankfurt
exhibition. Ms Emanuelle Mazoyer, phone: +49 69 75 75‑68 32 will be Booking upon request online under:
pleased to advise you. www.serviceshop.flughafen-frankfurt.de.
Price (one-way): € 149.00 for up to 5 passengers (payable per credit card,
Advertising Material direct debit, or prepayment)
may only be distributed inside your stand or at your additionally rented Phone: +49 69 690 33300
promotional space. For further information, please contact Advertising
Services: Ms Sabine Abersfelder, phone: +49 69 75 75‑61 76 or Gate to Messe:
Ms Tanja Eschmann, phone: +49 69 75 75‑58 56.
- Greeting at gate by service employee
- Assistance in processing through immigrations
Advertising Spot
see Radio Via Mobile - Assistance with baggage claim (on foot or per electric cart)
- Escort to waiting limousine (terminal pick-up point)
Airlines - Transfer to Messe Frankfurt fairgrounds
Telephone numbers can be obtained at any information point or by
calling: +49 69 75 75‑0. Messe to Gate:
- Pick-up at exhibition grounds (three meeting points)
Airport Frankfurt - Direct transfer to Frankfurt International Airport
For airport information, phone: +49 1805 372 4636 or visit - Check-In and baggage check by service employee
www.frankfurt‑airport.de.
- Separate security point and (if required) escort through passport control
- Direct limousine transfer to your departure gate
Ambulance Service
see Emergency Calls
A regular train service is provided from Frankfurt Airport to Frankfurt
App Central Station (Frankfurt/Main Hbf) by suburban service lines S8 or
The Smartphone App “Ambiente Navigator” is the orientation guide for S9 as indicated.
exhibitors and visitors of Ambiente 2018. Receive inspiration through From Frankfurt Central Station you have four possibilities to get to the
news and twitter messages on the highlights of the exhibition. There is a fair. Take the suburban train (S-Bahn) from basement platform 104,
variety of first class events to attend such as lectures, presentations and lines S3 (Bad Soden), S4 (Kronberg), S5 (Bad Homburg/Friedrichsdorf),
competitions. S6 (Friedberg/Groß Karben). The second stop is “Messe” (Torhaus
station). Or take the subway (U-Bahn), line U4 (Bockenheimer Warte) to
The app offers the following features: the next station “Festhalle/Messe”, arriving at the exhibition center,
- News from the blog, twitter, facebook and press releases entrance City. Or use the tramway/streetcar: line 16 (Ginnheim) or
- Trends 2018/2019: moods, visuals and colors line 17 (Rebstockbad) to the stop “Festhalle/Messe”.
- Events, special exhibits, lecture programmes, guided tours, awards Walking takes approximately 10 minutes (to entrance City).
- Exhibitors, search for companies and products By car: from any motorway to “Westkreuz Frankfurt”, then motorway
- Fairground, floor plan with booth details A 648, destination “Stadtmitte“ or “Messe”. Follow the signs to “Messe”.
- Favorites, your favorite companies and events at a glance You will be directed to Messe Parkplatz Rebstock, from where free
- Scanner, scan functionally for QR-codes shuttle buses will take you to the fairgrounds.
- Nearby, over the air downloads and videos from exhibitors you passed
- My Downloads, all downloads from the exhibitor search and from
“Nearby” in one place
8 Call us: MF Information Center, phone + 49 69 75 75-0 9Ascoli Club run every 10 minutes between 3 pm and 7 pm and every 15 minutes
VIP Club, open to Ascoli club members only, at Torhaus level 2, between 7 pm and 8 pm.
phone: +49 69 75 75‑13 13. Ascoli Club members have free entrance to On the last day of the show, February 13, 2018 the buses run every
the exhibition. 10 minutes between 3 pm and 6 pm and every 15 minutes between 6 pm
and 7 pm.
B
Car-park shuttles: Free shuttle service between Rebstock parking area
and the fairgrounds.
Line West: Rebstock ‑ Portalhaus‑Galleria 9.T – Rebstock
Bank Office From February 9 to February 12, 2018 buses run from 7:15 am to 7:30 pm.
Reisebank: Hall 4.1 foyer, phone: +49 69 74 22 77 68. On the last day of the show, February 13, 2018 it runs from 7:15 am to
Open during the exhibition only from 10 am to 6 pm. 11 pm. From 8:30 pm on departure is only from Exit Galleria.
Outside the exhibition center you will find offices at the Frankfurt Central Line East: Rebstock ‑ Hall 3 east side ‑ Rebstock
Station, south exit (open 7:30 am to 9 pm) or at the airport, Terminal 1, From February 9 to February 12, 2018 buses run from 7:30 am to 7:30 pm.
Departure Hall A, level 2 (open 6 am to 10 pm). On the last day of the show, February 13, 2018 it runs from 8 am to
8:30 pm.
Barrier-Free Visit within the Fairgrounds
Our information hotline for disabled visitors is always available to Night buses:
respond to your questions, comments and suggestions,
From February 9 to February 12, 2018 night buses start running at
phone: +49 69 75 75‑69 99 or email: handicap@messefrankfurt.com.
7:30 pm from Forum North to Rebstock via various stops in relation to the
Additional information is available on our website at:
announced stand parties. On February 9, 2018 until midnight, on
www.messefrankfurt.com, see Arrival and Stay.
February 10, 2018 until half past midnight, on February 11, 2018 until
Wheelchairs and scooters can be reserved for a deposit of € 50.00 on a midnight and on February 12, 2018 until 11 pm.
daily basis. Should you need the wheelchair for two or more days the
deposit is € 100.00. Please contact the German Red Cross at the first aid
station in Hall 4.0 southwest, phone: +49 69 75 75‑65 00, or the ASB at Hall Shuttles:
the first aid station in Hall 8, phone: +49 69 75 75‑65 02. The Euro WC During the exhibition this free shuttle service runs from 90 minutes
key to the barrier-free lavatories can be purchased (€ 25.00) in the before opening until 90 minutes after closing between 7:30 am and
Business Center at the Service Center, level 3, phone: +49 69 75 75‑13 91. 7:30 pm.
If you are not already in possession of this key, please contact our service Shuttle route: Festhalle south – Hall 3 north ‑ Hall 4 east – junction at
personnel in the hall and they will be pleased to unlock the WC for you. Halls 4/5/6 – Hall 6 southwest – Hall 8 southeast – Hall 8 southwest –
Hall 11 north – Portalhaus.
Beverage Services
see Catering Non-Stop Buses: run additionally between Hall 1 north – Entrance LEA –
Hall 6 southwest – Hall 11 north and Portalhaus, daily between 7:30 am
Boxes and 7:30 pm.
see Packaging Material
Business Cards
Building Supply Stores Are yours running low? You’ll find some help at the Business Center,
see Tools Torhaus Service Center, level 3, phone: +49 69 75 75‑13 09.
You can obtain an offer and information concerning a visitor registration
Bus Lines system at the Multimedia Shop, located in the Business Center, Torhaus
Airport shuttles: Direct shuttle bus service from February 9 to Service Center, level 3, phone: +49 69 75 75‑13 20,
February 13, 2018 from or to the airport, one-way ticket, € 7.50 for adults email: multimedia‑shop@messefrankfurt.com.
and € 3.00 for children under 14, transfer time: 20 minutes,
From the Airport: Terminal 1 (charter bus lane across from exit A) on to Business Center
Terminal 2 (exit E) to the exhibition center, Entrance Portalhaus and then is located at the Torhaus Service Center, level 3,
to Entrance Hall 3 east. The buses run every 10 minutes between 8 am phone: +49 69 75 75‑13 09, open from February 7, 2018 to February 13,
and 11 am. 2018, daily from 8:30 am to 6 pm. You will find everything for your office
From the Fairgrounds: Departing from Entrance Hall 3 east via needs here.
Entrance Portalhaus on to airport Terminal 2 and then on to Terminal 1. All mobile phones can be recharged in lockable boxes in the Business
From February 9 to February 13, 2018 the buses run every 30 minutes Center, where they can be picked up again after recharging.
between 11 am and 3 pm. From February 9 to February 12, 2018 the buses
10 Call us: MF Information Center, phone + 49 69 75 75-0 11The Multimedia Shop and the fax service for exhibitors are also located at Catalogues
the Business Center. If you do not have your own fax machine at your Exhibitors can pick up one catalogue per exhibiting company at their hall
stand, you can have your faxes delivered to your stand through our fax manager’s office upon presentation of their exhibitor’s pass.
service at the Business Center, fax: +49 69 75 75‑13 95. Name of the
exhibitor (company name), hall number and stand number must be Catering
clearly indicated. Accente GmbH provides complete catering for all occasions.
Beverages and snacks: phone: +49 69 75 602‑22 51 or
+49 69 75 602‑21 58, fax: +49 69 75 602‑22 04.
C Buffets and party service: phone: +49 69 75 602‑22 41 or ‑21 55,
fax: +49 69 75 602‑22 04.
External caterer: For entry permits please contact Accente GmbH,
Cabs Ms Claudia Dill or Ms Lang phone: +49 69 75 602‑21 29 or -21 71,
see Taxi fax: +49 69 75 602‑21 67.
Car Breakdown Assistance Ceiling Suspensions
The following automobile clubs will be pleased to help: Please contact our service team, phone: +49 69 75 75‑68 99 or
email: suspensions@messefrankfurt.com.
ADAC phone: +49 180 2 22 22 22
AvD phone: +49 800 9 90 99 09 Cell Phones
see Multimedia Shop
Car Rental
Car rental stations are located at Frankfurt Central Station Charging Stations
(Frankfurt/Main Hbf), travel service center (DB Reisezentrum):
Exhibitors dispose of charging stations located on the fairgrounds.
Avis phone: +49 69 27 99 70 10 As spaces are limited, we ask you to register in advance at:
Hertz phone: +49 69 23 04 84 emobil@messefrankfurt.com. All charging stations dispose of type 2
Sixt phone: +49 1806 25 25 25 connections.
Car-Parking Check‑In and Electronic Entry System
see Parking Please note: The vehicle entry passes for advanced set-up, general
set-up and dismantling have to be ordered online in advance through
Car-Park Shuttle Services the Electronic Entry System at:
see Bus Lines https://einfahrt.messefrankfurt.com/ees/deliverer. Registration is
possible beginning four weeks before the start of the trade fair. Once
Carpeting you have registered successfully, you will be sent an email with the
see Stand Equipment authorisation for your vehicle to enter the exhibition grounds.
All vehicles (passenger vehicles and trucks), must first pass through the
Cashier Check-In This is the only place where access to the exhibition center will
Open accounts can be settled at the Messe Frankfurt payments office, be finally authorised.
Torhaus north, level 4, room 215. Cash desk open hours are from 8:30 am
to 5 pm. For further information regarding Traffic regulations, please see Access
for Vehicles or visit us online at: http://messefrankfurt.com/verkehr.
Cash Machines
Commerzbank Entrance City, level 0 Church Center
Postbank Torhaus Service Center, level 3 Raum der Stille (Room of silence), Torhaus, level 4,
Reisebank Entrance Torhaus (S‑Bahn‑Terminal) phone: +49 69 75 75 24 76
Reisebank Hall 4.1 foyer
Cleaning – Hall and Facility Cleaning
Reisebank Entrance Galleria, Hall 9.T
For stand, hall and facility cleaning please contact our service team,
Reisebank Entrance Portalhaus, Hall 11 phone: +49 69 75 75‑69 11 or email: cleaning@messefrankfurt.com.
Dry cleaning: Röver at Frankfurt Central Station, basement level south
Cash Sales wing, phone: +49 69 23 45 27.
Direct sales of any goods to visitors are prohibited. Visitors will be
checked at the exits and sent back to the exhibitor with the products they
have purchased.
12 Call us: MF Information Center, phone + 49 69 75 75-0 13Color Prints Currency Exchange Office
see Business Center see Bank Office
Commercial Agent Customs
see CDH located at the Cargo Center of Messe Frankfurt, on the first floor,
phone: +49 69 75 75‑65 14.
Complete Stands For customs clearance of fair goods our logistics partners are always at
see Stand Construction your service.
You will find the contact address of our logistics partners under the
Computer keyword ‘Packaging Material’.
see Multimedia Shop
Computer Printouts
see Business Center
D
Conference Rooms
at the exhibition center can be booked through our room coordinating Dates
team, phone: +49 69 75 75‑35 65. Next Ambiente in Frankfurt: Feb. 8‑Feb. 12, 2019
For technical equipment for conferences and meetings (overhead
projectors, flipcharts etc.), please contact Mr Fred Erlenbach, Abroad:
phone: +49 69 75 75‑61 58. Interior Lifestyle Tokyo May 30-Jun.1, 2018
Tokyo Big Sight, Japan
Construction Workers www.interior-lifestyle.com
Assistance for setting up or dismantling your stand can be ordered Ambiente India Jun. 27-Jun. 29, 2018
through our service partner Stageservice Frankfurt am Main GmbH, Pragati Maidan, New Delhi, India
Westerbachstrasse 47, 60489 Frankfurt am Main, www.ambiente-india.in
phone: +49 69 971 941 40, fax: +49 69 971 941 60,
email: messe@stagegmbh.com. Interior Lifestyle China Sep. 13-Sep. 15, 2018
Shanghai Exhibition Center, China
Contact Persons www.il-china.com
see Management of the Exhibition IFFT / Interior Lifestyle Living Nov. 14-Nov. 16, 2018
Tokyo Big Sight, Japan
Containers www.ifft-interiorlifestyleliving.com
for waste disposal from 2.5 cbm to 40 cbm capacity can be ordered from
our service team, phone: +49 69 75 75‑69 11, For further information on events abroad, please visit the Global Stand
or email: cleaning@messefrankfurt.com. in the foyer of Hall 4.1 east, phone: +49 69 75 75‑12 67 or contact
Ms Elisa Fornero, phone: +49 69 75 75-51 57,
Copiers email: ambiente.global@messefrankfurt.com.
see Multimedia Shop
Day Care
Copy Shop see Kindergarten
see Business Center
Dentist
Coupons Emergency service of the University Clinic (Uniklinik),
see Vouchers Theodor‑Stern-Kai 7.
From Monday to Friday, from 8 am to 5 pm, phone: +49 69 63 01 75 01,
Courier Service and from 5 pm to 11:30 pm, phone: +49 69 63 01 58 77.
see Postal Service Saturday, Sunday, holidays round the clock: phone: +49 69 63 01 58 77.
Cranes Deutsche Bahn
see Logistics see Railway
14 Call us: MF Information Center, phone + 49 69 75 75-0 15Dishes for Rent Emergency Calls
and stand deliveries: Accente Gastronomie GmbH, Catering Services, The Messe Frankfurt Operation and Security Center (OSC) is open
phone: +49 69 75 602‑21 58 or ‑22 51, fax: +49 69 75 602‑22 04. around the clock throughout the year. For all emergencies
phone: +49 69 75 75-33 33.
Dismantling Emergency phone: 112
Official dismantling: from Tuesday, February 13, 2018, after 9 pm, Police phone: 110
nonstop to Thursday, February 15, 2018, 9 pm. First Aid Stations are located in Hall 4.0 southwest,
phone: +49 69 75 75‑65 00 and in Hall 8.0 foyer northwest,
Extended dismantling is not possible. phone: +49 69 75 75‑65 02. A doctor is on duty in Hall 4.0 during the
exhibition.
For vehicle access during dismantling see Access for Vehicles. 24‑hour medical emergency service, phone: +49 69 192 92
24‑hour private patient emergency service, phone: +49 69-69 44 69
During dismantling several snacks are offered at the following
Café Bars: Entrances‑Pedestrians
Open until February 14, 2018: Café Bar Hall 11.0 northeast Open for exhibitors one hour before the official opening hours of the
Open until February 15, 2018: Café Bar Hall 5.0 southwest exhibition.
For exhibitors and visitors: Entrance City, Entrance Galleria 9.T (between
Halls 8 and 9), Entrance Torhaus (S‑Bahn station) Entrance Foyer
Additionally, our self-service Restaurant Cucina located in the Hall 3 East and Entrance Portalhaus.
Dependance is open until February 15, 2018, daily from 7:30 am to
2:30 pm. Additional entrances for exhibitors (ticket holders): Entrance LEA
(Ludwig-Erhard-Anlage, near the Congress Center/Maritim Hotel),
Entrance Hall 3 West and Entrance Hall 10 south.
Display Cases
The keys for the glass showcases along the Via Mobile are available at
Environmentally Compatible Exhibitions
the Advertising Services Information Desk, Torhaus level 2,
phone: +49 69 75 75‑13 37 or ‑14 70, open 2 days ahead of the exhibition, see Greencheck (your check list for an environmentally compatible
daily from 9 am to 5 pm. For further information, please contact exhibition)
Advertising Services, Ms Sabine Abersfelder, phone: +49 69 75 75‑61 76
or Ms Tanja Eschmann, phone: +49 69 75 75‑58 56 Evening Out
Find suggestions to plan your evening in the Restaurant Guide Frankfurt
Doctor Rhein Main, the restaurant guide of Messe Frankfurt,
During the exhibition a medical doctor is on duty at the First Aid Station, www.restaurantguide-frankfurt.com.
Hall 4.0 southwest, phone: +49 69 75 75‑65 00. After opening hours call
the ambulance, phone: 112. Eventence
24-hour medical emergency service phone: +49 69 192 92 provides hostesses and stand assistants on demand during the fair -
Eventence: Service Center Torhaus, level 2, phone: +49 69 75 75‑13 11.
24-hour private patient emergency service phone: +49 69‑69 44 69
Before or after the fair please contact Eventence,
phone: +49 69 756 02‑24 37, eventence@accente.com or
Drugstore www.accente.com.
see Pharmacies
Events
see App
E In addition an overview on the Ambiente highlights is provided at:
https://ambiente.messefrankfurt.com/frankfurt/de/themen-events.html
or in the brochure “Quick Finder”.
Easy Order
Exhibitor Profile Online
see Shop for Exhibitor Services
For updates or changes to your online profile at the Ambiente 2018
exhibitor search function please phone: +49 69 75 75‑50 90 or
Electricians
email: service@online.messefrankfurt.com.
see Stand Fitting
16 Call us: MF Information Center, phone + 49 69 75 75-0 17Exhibitor Tickets First Aid Stations
During the official days of the fair all exhibitor tickets include free travel First Aid Stations are located in Hall 4.0 southwest, (German Red Cross
to and from the exhibition center using the local public transport system DRK), phone: +49 69 75 75‑65 00 and in Hall 8.0 west, (Samaritans ASB),
RMV (detailed information provided by www.rmv.de). These tickets are phone: +49 69 75 75‑65 02.
for exhibitors and their staff members only and should, in no case, be A doctor is on duty in Hall 4.0 southwest during the exhibition.
passed on to customers. The exhibitor ticket entitles the holder to
admittance to the exhibition center and the halls one hour before the Flight Schedule
official opening time. Please check at any Compass information point.
On the last day of setting‑up, admission is valid from noon on, but is not
yet valid for free travel with public transportation. Please note that Flowers
exhibitor tickets must be scanned every time when leaving or entering are offered by the florist AS Green Event during setting-up in the foyer of
the exhibition center. Hall 4.0 and during the fair in the flower shop located at Hall 5.0 south.
If you require additional exhibitor tickets you can easily order them online During the exhibition, please contact AS Green Event at
via our platform “Ticket Services for Exhibitors” or purchase them from phone: +49 69 7422 1935.
Wednesday, February 7, 2018 on, at the Central Information Desk located
at the Torhaus Service Center, level 2, phone: +49 69 75 75‑13 33 Foreign Trade Shows
or +49 69 75 75‑1304.
see Dates
Exhibitors Hotline Forklift
For any questions or requests, please contact the Exhibitors’ Service
see Logistics
Hotline from Wednesday, February 7 to Tuesday, February 13, 2018, daily
from 8 am to 7 pm. You can reach us at: +49 69 75 75‑66 99.
Forwarding Agents
Exhibitors Night of Messe Frankfurt Venue GmbH, can be contacted through our Messe
Frankfurt Logistics Services, phone: +49 69 75 75‑60 75,
takes place on Saturday, February 10, 2018, at Forum, level 1,
fax: +49 69 75 75‑960 75, email: logistics@messefrankfurt.com.
hall Panorama, from 6:30 pm on.
Anouncement of taking part and entering permission are obligatory. Found Item
see Lost and Found
F Frankfurt Airport
see Airport Frankfurt
Fairconstruction Frankfurt Information
see Stand Construction is available at the Frankfurt Tourism & Congress Board,
phone: +49 69 21 23 88 00. You can also visit www.frankfurt.de.
Fairground Maps
in this booklet on pages 40/41
Fraport Exhibitor Parking Service
see Parking
Fair Shop
Trendy gifts are sold at the Fair Shop in Hall 4.1 foyer. For information,
Furniture Rental
please contact Ms Waldinger, phone: +49 69 75602‑24 33 and see Stand Equipment
Mr Wellems, phone: +49 69 75602‑24 80.
Fax Service
Delivery of faxes for exhibitors to their stand: This service is offered at the
Business Center, Torhaus Service Center, level 3, fax: +49 69 75 75‑13 95,
phone: +49 69 75 75‑13 09.
Name of the exhibitor (company name), hall number and stand number
must be indicated.
Fire Department
in Hall 4.0 southwest, phone: 112
18 Call us: MF Information Center, phone + 49 69 75 75-0 19G Halls Occupied
in this booklet on pages 40/41
GPS Homepages
Please enter the street name in your satellite navigation system: www.ambiente.messefrankfurt.com
Check-In: Zum Messeparkhaus Rebstock www.messefrankfurt.com
in general leads to the Check-In at Rebstock www.mfs.messefrankfurt.com
parking area but the signing “Check-In” www.accente.com
got priority. www.congressfrankfurt.de
Visitors: Zum Messeparkhaus Rebstock www.fairconstruction.com
leads to Rebstock parking area. www.productpilot.com
Exhibitors: Europa-Allee leads to Gate South.
Hostesses
Brüsseler Strasse leads to Gate East. Please contact Eventence, during the fair located at Torhaus Service
Katharinenkreisel, from there follow the signs Center, level 2, phone: +49 69 75 75‑13 11. Before or after the fair
leading to Gate North, Gate 8 or Gate 9. please contact Eventence, phone: +49 69 756 02‑24 37,
email: eventence@accente.com, www.accente.com.
Press: Straße der Nationen leads to Gate West.
Trucks: Bruno Poelke Strasse leads to parking lot section E Hotel Bookings
see Accommodations
Graphic Designer
see Stand Equipment Hotel Guide Frankfurt Rhein Main
see Restaurant Guide Frankfurt Rhein Main
Greencheck
Simple methods to make your exhibition presence more eco-friendly. Hotline
A checklist for environmentally compatible participation can be found in see Exhibitors Hotline
your Welcome Package.
Groceries
see Mini Markets
Guards
I
Stand guards are available at: Messe Frankfurt Venue service team, Information
phone: +49 69 75 75‑63 42, fax: +49 69 75 75‑63 48. Please call our Information Center for further information about
Ambiente 2018 or Messe Frankfurt, phone: +49 69 75 75‑0. During the
event you can also visit the information points.
H Directory assistance: for national calls, phone: 11 833 and for
international calls, phone: 11 834.
The germanwide telephone listing can be found online at:
Hall Managers www.dastelefonbuch.de.
can be reached at the following telephone numbers:
Forum: phone: +49 69 75 75‑54 39 Information and Distributing Service
CMF: phone: +49 69 75 75‑30 90 is an Advertising Service for exhibitors during the fair. Reach all other
Hall 1: phone: +49 69 75 75‑63 01 exhibitors by including an insert in the Welcome Package. For detailed
Hall 3: phone: +49 69 75 75‑63 03 information, please contact Advertising Services,
Hall 4: phone: +49 69 75 75‑63 04 Ms Sabine Abersfelder, phone: +49 69 75 75‑61 76 or
Ms Tanja Eschmann, phone: +49 69 75 75‑58 56.
Hall 5: phone: +49 69 75 75‑63 05
Hall 6: phone: +49 69 75 75‑63 06 Information Points
Hall 8: phone: +49 69 75 75‑63 08 are located on each hall level and along the Via Mobile. Here you can ask
Hall 9: phone: +49 69 75 75‑63 09 for hall plans, stand and product information. All lost and found items are
Hall 10: phone: +49 69 75 75‑63 10 listed here as well.
Hall 11: phone: +49 69 75 75‑63 11
20 Call us: MF Information Center, phone + 49 69 75 75-0 21Infringement of Copyright Lettering
see Messe Frankfurt against Copying see Stand Equipment
Insurance Lifting Ramp
Allianz general agency “Beetz und Sohn”, phone: +49 69 65 50 49. If you need a lifting ramp, please contact the logistic partners of
Messe Frankfurt:
International Sales Partners of Messe Frankfurt Agility Logistics GmbH, Cargo Center Messe Frankfurt, level 3,
During the fair: Torhaus north, level 1, rooms 205‑208, phone: +49 69 9767 14200 or +49 69 75 75‑67 82
phone: +49 69 75 75‑13 93, DHL Trade Fairs & Events GmbH, Cargo Center Messe Frankfurt,
fax: +49 69 75 75‑12 87. After the fair, please contact International Sales level 2, phone: +49 69 9767 14100 or +49 69 75 75‑69 13
Management, Ms Heike Vogel-Schenkewitz, phone: +49 69 75 75‑62 77. You can also contact the company MATECO, phone: +49 69 90 54 66 80.
Internet Logistics
see WLAN Diverse logistics services at the exhibition center, for example forklifts or
storage, are offered to you by Messe Frankfurt Logistics Services,
Interpreter phone: +49 69 75 75‑60 75, fax: +49 69 75 75‑960 75,
For simultaneous translations or interpreters for negotiations please email: logistics@messefrankfurt.com.
contact BBK - Gesellschaft für moderne Sprachen mbH, Marktstraße 4,
76726 Germersheim, phone: +49 7274‑702770, Lost and Found
info@bbklanguages.com, www.bbklanguages.com. office, located at the Torhaus Service Center, level 0, is open from
February 8 to February 15, 2018, phone: +49 69 75 75‑14 48, email:
Invoice lostandfound@messefrankfurt.com. During the fair you can also enquire
see Cashier about lost items at every Compass information point. Shortly after the
event, please enquire about lost items per email:
lostandfound@messefrankfurt.com.
K Loudspeakers
see Media Technology
Kindergarten Lufthansa
Torhaus Service Center, level 1, free of charge and open for children ages A Lufthansa Check-In counter is located in the City entrance, level 0,
three to ten from February 9 to February 12, 2018, 8 am to 6 pm, and on open as of the second exhibition day, February 10 to February 13, 2018,
the last day of the exhibition, January 12, 2018, until 5 pm, during the opening hours of the exhibition.
phone: +49 69 75 75‑13 17. After checking in online for a LH Group flight (flights with LH, OS, LX, SN
flight numbers) simply drop off your baggage on the day of travel at least
3 hours before departure at the specially designated Baggage Drop-Off
L
Counter at Messe Entrance City.
Central reservation office: +49 69 86 799 799 (open 24 hours daily), or
www.lufthansa.com,
Laptops
Lufthansa Cargo, phone: +49 1806 747 100; email: lhcargo@dlh.de
see Multimedia Shop
Lawyers
Please contact the law office Heuking Kühn Lüer Wojtek PartGmbH and
attorney-at-law Mr Thorsten A. Wieland (Partner), Goetheplatz 5-7,
60313 Frankfurt am Main, phone: +49 69 9756 1 422,
M
fax: +49 69 9756 1 400, www.heuking.de. Management of the Exhibition
During the exhibition, our service initiative “Messe Frankfurt against The Exhibition Management Office opens from February 5, 2018 on and is
Copying” provides initial legal advice in Hall 4.C, room 183, located at the Torhaus Service Center, level 2, phone: +49 69 75 75‑13 26,
phone: +49 69 75 75‑12 12 and at their stand in the foyer of Hall 4.1, ‑13 27 or ‑13 28, fax: +49 69 75 75‑13 25
phone: +49 69 75 75‑12 73
22 Call us: MF Information Center, phone + 49 69 75 75-0 23Massage Mini Markets
see Wellness Lounge The following markets offer a wide assortment of food, beverages,
fresh bakery products, tobacco products, souvenirs, electrical supplies,
Media Package domestic goods and office supplies.
As a stipulation of your contract covering the participation in
Ambiente 2018, the Media Package secures you an entry in all official Open from February 6 to February 15, 2018:
printed and digital media covering the trade show. It ensures that your Super Market Hall 9.0 phone: +49 69 75 602‑22 69
company and its products are adequately visible and locatable in the
printed catalogue, at the event website: Open from February 7 to February 13, 2018:
www.ambiente.messefrankfurt.com, in the Ambiente app, on the Super Market Hall 5.0 phone: +49 69 75 602‑22 62
interactive fairground map and on location in the Compass Information Mini Market Hall 10.0 phone: +49 69 75 602‑23 71
System. Furthermore, you can request, free of charge, a presentation in
the year-round, all-event business-to-business portal: Open from February 7 to February 14, 2018:
www.productpilot.com. Mini Market Hall 4.0 phone: +49 69 75 602‑22 60
For questions concerning your Media Package, please phone:
+49 69 75 75‑50 90 or email: service@online.messefrankfurt.com. Open from February 8 to February 13, 2018:
Mini Market Entrance City phone: +49 69 75 602‑23 55
Media Technology Mini Market Hall 4.1 phone: +49 69 75 602‑23 56
Presentation equipment such as video and mega projectors, plasma and Super Market Torhaus level 3 phone: +49 69 75 602‑23 54
LCD displays, video screens, light technology as well as technical Mini Market Hall 11.0 phone: +49 69 75 602‑22 75
assistance for your events are offered by Exhibitor Services, Video
Technology of Messe Frankfurt Venue, phone: +49 69 75 75‑51 22,
The company Schröer offers you a wide range of tools in Hall 9.0 east,
fax: +49 69 75 75‑51 11 or email: videotechnik@messefrankfurt.com.
next to the elevator, open during the last three setting-up days, from
February 6 to February 8, 2018. Cell phone number: +49 177 328 35 85.
Medicine
see Pharmacies Mobile Phones
see Multimedia Shop
Messages
see Fax Service Multimedia Shop
offers a wide range of mobile phones (cellular phone cards, adapters
Messe Frankfurt against Copying
etc.), printers, fax machines, copiers, computers, notebooks, etc.,
Trade fairs are presentation platforms for innovations and trends. phone: +49 69 75 75‑13 20, located in the Business Center, Torhaus
To ensure it stays this way, Messe Frankfurt has launched Service Center, level 3.
“Messe Frankfurt against Copying”, the initiative against brand and
All mobile phones can be recharged in lockable boxes in the
product piracy.
Multimedia Shop, where they can be picked up again after recharging.
During the exhibition we offer you competent professional advice,
legal support and extensive information material at our stand in the
foyer of Hall 4.1. We will be glad to assist you personally, by
N
phone: +49 69 75 75-12 73, or per email:
againstcopying@messefrankfurt.com.
Messe Frankfurt GmbH
Newspaper Stand
Ludwig-Erhard-Anlage 1
located at Hall 4.1 foyer, the crossing between Halls 5.1 and Halls 6.1 and
60327 Frankfurt am Main Hall 8.0 foyer.
phone: +49 69 75 75‑0, fax: +49 69 75 75‑64 33
www.messefrankfurt.com Next Exhibitions
see Dates
Non-Smokers Protection Law
Out of respect for others, we kindly ask you to abstain from smoking
within the halls, lounges and walkways. Smokers have the possibility to
smoke in designated smoking areas. In gastronomic establishments the
non-smoking rule applies in accordance with public law.
24 Call us: MF Information Center, phone + 49 69 75 75-0 25O Visitors park at Rebstock parking ground. The multi-storey car park
has space for 5.400 cars on seven levels. The daily parking charge is
€ 14.00. A free shuttle service to the exhibition center is provided.
Office Equipment
see Multimedia Shop Press: P 10 via Gate West.
Office Supplies Trucks: Rebstock parking area, sections E and E 1.
see Mini Markets The parking of fair-construction vehicles at the Rebstock area during the
fair is charged € 25.00 per day for vehicles up to 10 m long and
Online Banner € 29.00 per day for vehicles over 10 m long. The charges are payable
Online Banners placed on the event homepage of Messe Frankfurt in cash only at the entrance to the parking site. The last day of the fair is
provide your company with extra visibility before, during and after the free of charge for positioning the vehicles.
exhibition. Ms Emanuelle Mazoyer, phone: +49 69 75 75‑68 32 will be
pleased to advise you. Car-trailer parking spaces on the exhibition grounds:
- P 3 (west side of Hall 3)
Opening Hours - P 5 (north side of Hall 5)
The Ambiente 2018 is open for trade visitors from Friday, February 9 to - P 10 (south side of Hall 10)
Monday, February 12, 2018, 9 am to 6 pm and on the last day of the
Orders by fax to Fraport, fax: +49 69 690 59 717, € 70.00 for the event.
exhibition, February 13, 2018, from 9 am to 5 pm.
Patent Lawyers
see Lawyers
P Payments
see Cashier
Packaging Material
You can obtain cardboard boxes, wrapping materials, adhesive tape etc. Pharmacies
directly at the logistics partners of Messe Frankfurt: There are no pharmacies at the exhibition center, but a pharmacy service
Agility Logistics GmbH for prescribed medicine is offered at the Central Information Desk,
Cargo Center Messe Frankfurt, level 3, located at Torhaus Service Center, level 2, phone: +49 69 75 75‑13 04
phone: +49 69 9767 14200 or +49 69 75 75‑67 82 and +49 69 75 75‑13 33.
as well as: If you hand in your prescription before 11 am, your medication can be
DHL Trade Fairs & Events GmbH picked up at the central information desk or be delivered to your booth.
Cargo Center Messe Frankfurt, level 2, Outside the exhibition center: Brocks’ Pharmacy, Skyline Plaza,
phone: +49 69 9767 141-14 or +49 69 9767 141-23, phone: +49 69 25 75 82 23 30, open Monday to Wednesday, 9 am to
internal +49 69 75 75‑69 13 8 pm, Thursday and Friday, 9 am to 9 pm, and Saturday 10 am to 9 pm,
www.apotheke‑skyline-plaza.de.
Painters Apotheke im Hauptbahnhof (Frankfurt Central Station, basement level,
see Stand Equipment north wing), phone: +49 69 23 30 47, open Monday to Friday 6:30 am to
9 pm, on Saturday 8 am to 9 pm, on Sunday 9 am to 8 pm.
Parking
Exhibitors holding parking permits for the exhibition center (available Photocopies
from Fraport AG, HVM‑PV, Park‑Service‑Messe, see Business Center
60547 Frankfurt am Main, phone: +49 69 690 744 54,
fax: +49 69 690 59 717 or parken.messe@fraport.de) can reach P1 via Photographers
Gate East, P3 and P4 via Gate North or Gate South, P8 via Gate 8, P9 via Information on the authorised photographer for your hall can be obtained
Gate 9 and P10 via Gate West. Alternatively use the Rebstock parking through Mr Alexander Rebik, phone: +49 69 75 75‑63 51.
area.
Parking permits are also available during the fair at the Fraport Service Photography
Counter at the Torhaus Service Center, level 2. The desk is open on the Taking pictures in the halls or on the outdoor grounds of the exhibition
last two setting-up days, Wednesday, February 7, and Thursday, center, as well as carrying photo equipment of any sort is strictly
February 8, 2018, daily from 8:30 am to 6:30 pm and on the starting day prohibited (except for members of the press). Mobile phones (mobile
of the exhibition, Friday, February 9, 2018, from 8 am until 1 pm, terminal devices such as mobile phones, tablets, etc.), may be carried,
phone: +49 69 75 75‑13 14. but not used for photography.
26 Call us: MF Information Center, phone + 49 69 75 75-0 27Exhibitors can obtain “photography forbidden” pictograms at their hall Press Center
manager’s office. The Ambiente Press Center is located at the Torhaus Service Center,
level 4, phone: +49 69 75 75‑13 00, fax: +49 69 75 75‑14 83.
Photography after event opening hours
Taking pictures of your stand after opening hours is due to a fee and Press Service
requires a written permission and is only possible if the photographer is for exhibitors: Make use of the press center as a platform for
accompanied by security personnel. Please place your order at the shop communicating your press releases and information to the media (free of
for exhibitor services. In case you wish to take pictures within the next cost).
48h please contact our Operation Security Center (OSC), The press display units are located in the Press Center, Torhaus, level 4.
osc@messefrankfurt.com, phone: +49 69 75 75‑33 33. They are large enough for A 4 pages (31 x 10 x 31 cm).
Just bring us your press material (max. 80 copies please) on the day
Pizza Service before the fair and we do the rest, i.e., store it, check regularly that there
This service is offered from February 7 to February 13, 2018. For delivery, is sufficient material in your display unit(s) and top it up on a regular
please call Accente Catering Services, phone: +49 69 71 58 55 22. basis. We will label the press display unit with your company’s name so
it is even easier for journalists to find information about your company.
Plants For further information please contact Ms Anita Baumann,
see Flowers phone: +49 69 75 75‑60 76,
email: presse.ambiente@messefrankfurt.com.
Plumbers
see Stand Fitting Printers
see Multimedia Shop
Police Station
The Messe Frankfurt Operation and Security Center (OSC) is open around Printing Service
the clock throughout the year. For all emergencies The Printing Service of Messe Frankfurt supplies digital prints in print-
phone: +49 69 75 75-33 33. runs of 100 copies or more. We fold your prints or bind them with an
Emergency call: 110. adhesive binding. For further information,
please phone: +49 69 75 75‑64 68.
During the fair the police are on duty in Hall 4.0 southwest,
phone: +49 69 75 75‑65 55.
Public Transportation Tickets
Post Office During the official days of the fair all exhibitor tickets in printed form
include free travel to and from the exhibition center using the local public
Outside the exhibition center: Ludwig-Erhard-Anlage 2‑8 or at the main
transport system RMV (detailed information provided by www.rmv.de).
railway station, central telephone: +49 1802 33 33. There is no foreign
currency exchange at the post office. Train tickets for the German Railway can be obtained at the central
station as well as at the suburban train track platform “Messe”.
Postal Service
Publisher
Post Shop-DHL Trade Fairs & Events GmbH
Exhibitors can pick up their catalogue at their hall manager’s office upon
Service Center Torhaus, level 3, open daily during the exhibition, from
presentation of their exhibitor’s pass. For catalogue entries, please
8:30 am to 6 pm, phone: +49 69 75 75‑54 62, fax: +49 69 75 75‑54 87,
contact: katalog@messefrankfurt.com.
email: express-service.fairs@dhl.com.
For questions concerning your catalogue entry, please
phone: +49 69 75 75‑51 31.
Prayer
Church Center: Raum der Stille (Room of silence), Torhaus level 4 For questions concerning your online presence, please
phone: +49 69 75 75‑50 90.
Muslim Faith: Hall 10.4, access via Hall 10.3
Jewish Faith: Hall 5.0, room 22
Prepaid Cards
see Multimedia Shop Q
Presentation Equipment Questions
see Media Technology For questions not covered by this guide, please do not hesitate to call the
Information Center: +49 69 75 75-0.
28 Call us: MF Information Center, phone + 49 69 75 75-0 29R Hall 3.0: Bar Aubergine – self-service,
open during the exhibition, daily from 9 am to 5 pm
Hall 3.1: Trilogie ‑ waiter service,
Radio Via Mobile open during the exhibition, daily from 10 am to 4 pm
is the only live radio on the Via Mobile. With our exhibition radio, your Hall 4.0: Sky –self-service, fast food,
advertising commercial will find its way straight to the visitor. Radio Via open during the exhibition, daily from 10 am to 5 pm
Mobile, the voice of Messe Frankfurt, broadcasts information, music and Hall 4.1 foyer: Piazza – self-service, italian flair,
your commercial around the clock. For further information please contact open on February 8, 2018 from 10 am to 4 pm and during the exhibition
Advertising Services, Ms Sabine Abersfelder, phone: +49 69 75 75‑61 76 daily from 9 am to 5 pm.
or Ms Tanja Eschmann, phone: +49 69 75 75‑58 56. Hall 4.1: Metropol – self-service,
open during the exhibition, daily from 10 am to 4 pm
Railway Hall 4.2: Pub – waiter service, very british,
24 hour information phone: +49 01806 99 66 33 or visit www.bahn.de. open during the exhibition, daily from 10 am to 4 pm
Hall 6 Z: Sushi Bar, self-service,
Rebstock Parking open during the exhibition, daily from 10 am to 5 pm
see Parking Hall 6.1: Westend – self-service, open kitchen,
open during the exhibition, daily from 10 am to 4 pm
Red Cross Hall 6.2: New Site – self-service,
see Emergency Calls open during the exhibition, daily from 10 am to 4 pm
Hall 6.3: Asia – waiter service, asian cuisine,
Relaxation open during the exhibition, daily from 10 am to 6 pm
see Wellness Lounge Hall 9.0: Centro - self-service, market place,
open on February 8, 2018 from 10 am to 4 pm and
Rent a car during the exhibition, daily from 9 am to 5 pm
see Car Rental Hall 9.1: Granello – waiter service, barbecue,
open during the exhibition, daily from 10 am to 4 pm
Restaurant Guide Frankfurt Rhein Main Hall 9.2: Stremma– self-service,
Restaurants in and around Frankfurt and near Messe Frankfurt: open during the exhibition, daily from 10 am to 4 pm
The online portal can be accessed at www.restaurantguide-frankfurt.com Hall 10.0: Halal ‑ self-service, Halal food,
or www.hotelguide-frankfurt.com as well as the Messe Frankfurt events open during the exhibition, daily from 10 am to 4 pm
website. Restaurants can be selected by type of cuisine or d istance from Hall 10.1: Mondial ‑ self-service, Asian cuisine,
the fairground and hotels by trade fair, price category etc., with many open during the exhibition, daily from 10 am to 4 pm
direct links for making reservations included.
Hall 10.2: Atelier - self-service, indian cuisine,
The information can also be obtained from the e-magazine Hotel & open during the exhibition, daily from 10 am to 4 pm
Restaurant Guide published by Messe Frankfurt. Both the website and
Hall 11.0: Verdino – self-service, international cuisine, pizza, pasta,
the e-magazine can be optimized for viewing on not only a desktop
open during the exhibition, daily from 10 am to 4 pm
computer but also a tablet or smartphone.
Hall 11.1: Veranda – self-service, international cuisine, pizza, pasta,
For downloading issues of the e-magazine, the online edition provides
open during the exhibition, daily from 10 am to 5 pm
direct links to the Apple, Google and Amazon
app stores as well as to the desktop version. For your reservation, please call: +49 69 75 602‑22 40.
The Restaurant Guide and Hotel Guide are
published by Messe Frankfurt Medien und During setting-up several snacks are offered at the following Café Bars:
Service GmbH, phone +49 69 75 75-60 83, Open from February 2, 2018 on: Café Bar Hall 3.0 east,
restaurantguide@messefrankfurt.com. Café Bar Hall 11.0 northeast
Open from February 4, 2018 on: Café Bar Hall 5.0 southwest
Restaurants
During dismantling several snacks are offered at the following
The following restaurants offer various kinds of food:
Café Bars:
Dependance: Cucina – self-service restaurant,
Open until February 14, 2018: Café Bar Hall 11.0 northeast
open from February 1 to February 15, 2018, daily from 7:30 am 2:30 pm
Open until February 15, 2018: Café Bar Hall 5.0 southwest
Torhaus level 2: Fontana – self-service,
open during the exhibition, daily from 10 am to 4 pm Our Pizza Service, located at Rebstock parking area is open from
Hall 3.0: Aubergine – self-service, February 7 to February 13, 2018. For delivery, please call Accente Catering
open during the exhibition, daily from 11 am to 4 pm Services, phone: +49 69 71 58 55 22.
30 Call us: MF Information Center, phone + 49 69 75 75-0 31RMV Official set-up: From Saturday, February 3, 2018, 0:01 am (Friday night /
Rhein-Main-Verkehrsverbund, the Frankfurt public transport system, Saturday morning) nonstop to Thursday, February 8, 2018, 3 pm. Please
hotline phone: +49 69 24 24 80 24, 24 hours daily or visit www.rmv.de. note that on the last day of setting-up everything must be removed from
the aisles by 3 pm so that carpet laying can begin. However, decoration
Room Reservations work within your stand can continue.
see Accommodations
Vehicle access: Please see Access for vehicles.
S
The company Schröer offers you a wide range of tools in Hall 9.0 east,
next to the elevator, open during the last three setting-up days from
February 6 to February 8, 2018. Mobile phone: +49 177 328 35 85
S-Bahn During setting-up several snacks are offered at the following Café Bars:
see Arrival / Departure
Open from February 2, 2018 on: Café Bar Hall 3.0 east,
Café Bar Hall 11.0 northeast
Safes
Open from February 4, 2018 on: Café Bar Hall 5.0 southwest
for goods of value, can be ordered through Mr Dimitrios Donis,
phone: +49 69 75 75‑56 48, Mr Jürgen Steingötter,
phone: +49 69 75 75‑68 95 or by fax: +49 69 75 75‑63 48. Additionally, our self-service Restaurant Cucina, located in the
Dependance, is open from February 2, 2018 on daily from 7:30 am to
Sale 2:30 pm.
see Cash Sales
Our Pizza Service, located at Rebstock parking garage is open from
Scooter February 7, 2018 on. For delivery, please call Accente Catering Services,
see Barrier-Free Visit within the Fairgrounds phone: +49 69 71 58 55 22.
Service Center Setting-up and Dismantling Passes
for exhibitors and visitors central located in the “Torhaus” Setting‑up and dismantling passes are only valid before and after the
Torhaus level 0: Lost and Found Office. exhibition and do not entitle the bearer to use of the local Rhein-Main
public transport system (RMV).
Torhaus level 1: Kindergarten, International Sales Partners of Messe
Frankfurt. They are solely valid for the stand setting‑up and dismantling period. The
exact period of validity is written on each setting‑up and dismantling
Torhaus level 2: Exhibition Management Office, Central Information pass.
“Compass” (the free computer information system of Messe Frankfurt),
Fairconstruction, Fraport Parking Service, Eventence - hostesses, Tele During the fair the setting‑up and dismantling passes are available at the
communications, Advertising Services, Restaurant Fontana, Ascoli Club. Fair Managements Office. Before the exhibition additional setting-up and
dismantling passes must be ordered online in our Shop for Exhibitor
Torhaus level 3: Business Center (Multimedia Shop, fax service for
Services: www.serviceshop.messefrankfurt.com. For further questions,
exhibitors, typing service, possibility to make photocopies or computer
please contact Team Ticket Service, phone: +49 69 75 75-63 60,
printouts, internet access, DHL courier, Postal Service, Accommodations,
email: tickets.v22@messefrankfurt.com.
cash machine, Supermarket, Meeting point, Wellness Lounge.
Torhaus Entrance, level 3, S-Bahn station: S-Bahn connection, Shipping Address
“Compass” (the free computer information system of Messe Frankfurt),
see Address
ticket sales, cash machine, cloakrooms, toilets
Torhaus level 4: Ecumenical Church Center and Chapel, Press Center. Shop for Exhibitor Services
The Shop for Exhibitor Services offers stand services for exhibitors and
Setting-Up stand construction companies. You can order your desired products and
Advance setting-up time at extra cost must be pre-registered and is services easily online at: www.serviceshop.messefrankfurt.com. If you
available on February 2, 2018 from noon to midnight. have any questions, we will be glad to assist you,
phone: + 49 69 75 75‑29 99, email: serviceshop@messefrankfurt.com.
You can order the advanced set-up online from the shop for exhibitor
services. For assistance please contact Mr Fady Fahim, Shopping Facilities
phone: +49 69 75 75‑57 92 or email: see Mini Markets
aufbau.ambiente@messefrankfurt.com.
32 Call us: MF Information Center, phone + 49 69 75 75-0 33You can also read
