FromA toZ Your service numbers 9.-13.02.2018 - Messe Frankfurt

 
9.–13.02.2018

            Your service numbers

                AZ
            from       to
C                         D                          Furniture Rental > see   L                         Payments
                            Cabs > see Taxi           Dates                        Stand Equipment        Laptops > see               > see Cash Desk
                            Car Breakdown             Day Care                                              Multimedia Shop         Pharmacies
                              Assistance                > see Kindergarten       G                        Lawyers                   Photocopies > see
                            Car Rental                Dentist                    GPS                      Lettering > see             Business Center
                            Car-Parking > see         Deutsche Bahn              Graphic Designer > see     Stand Equipment         Photographers
                              Parking                   > see Railway              Stand Equipment        Lifting Ramp              Photography
                            Car-Parking Shuttle       Dishes for Rent            Greencheck               Logistics                 Pizza Service
                              Services                Dismantling                Groceries > see          Lost and Found            Plants > see Flowers
                              > see Bus Lines         Display Cases                Mini Markets           Loudspeakers > see        Plumbers > see
                            Carpeting > see           Doctor                     Guards                     Media Technology          Stand Fitting
                              Stand Equipment         Drugstore                                           Lufthansa                 Police Station
                            Cashier                     > see Pharmacies                                                            Post Office
                                                                                 H
                            Cash Machines                                                                 M                         Postal Service
                                                                                 Hall Managers
                            Cash Sales                E                                                   Management of the         Prayer
                                                                                 Halls Occupied
                            Catalogues                Easyorder > see                                      Exhibition               Prepaid Cards > see
                                                                                 Homepages
                            Catering                    Shop for Exhibitor       Hostesses                Massage > see               Multimedia Shop
                            Ceiling Suspensions         Services                                           Wellness Lounge          Presentation Equipment
                                                                                 Hotel Bookings > see
                            Cell Phones > see         Electricians > see           Accommodations         Media Package               > see Media
INDEX                         Multimedia Shop           Stand Fitting                                     Media Technology            Technology
                                                                                 Hotel Guide Frankfurt
                            Charging Stations for     Emergency Calls                                     Medicine > see            Press Center
                                                                                   Rhein Main > see
A                             Electric Vehicles       Entrances‑Pedestrians                                Pharmacies               Press Service
                                                                                   Restaurant Guide
Accente                     Check‑In and Electronic   Environmentally                                     Messages > see            Printers > see
                                                                                   Frankfurt Rhein Main
Access for Vehicles           Entry System              Compatible Exhibitions   Hotline > see             Fax Service                Multimedia Shop
Accident > see              Church Center               > see Greencheck                                  Messe Frankfurt against   Printing Service
                                                                                   Exhibitors Hotline
  Emergency Calls           Cleaning – Hall and       Evening Out                                          Copying                  Public Transportation
Accommodations                Facility Cleaning       Eventence                                           Messe Frankfurt GmbH        Tickets
                            Color Prints > see                                   I                                                  Publisher
Address of Messe                                      Events                                              Mini Markets
                              Business Center                                    Information
  Frankfurt                                           Exhibitor Profile Online                            Mobile Phones > see
                            Commercial Agent                                     Information and
Admission Vouchers                                    Exhibitor Tickets                                    Multimedia Shop          Q
                              > see CDH                                            Distributing Service
Advertising at the Fair                               Exhibitors Hotline                                  Multimedia Shop           Questions
                            Complete Stands > see                                Information Points
Advertising Material                                  Exhibitors Night
                              Stand Construction                                 Infringement of
Advertising Spot > see                                                                                    N                         R
                            Computer > see                                         Copyright > see
  Radio Via Mobile                                    F                                                   Newspaper Stand           Radio Via Mobile
                              Multimedia Shop                                      Messe Frankfurt
Airlines                                              Fairconstruction> see                               Next Exhibitions > see    Railway
                            Computer Printouts                                     against Copying
Airport Frankfurt                                       Stand Construction                                  Dates                   Rebstock Parking > see
                              > see Business Center                              Insurance
Ambulance Service                                     Fairground Maps                                     Non-Smokers Protection      Parking
                            Conference Rooms                                     International Sales
  > see Emergency Calls                               Fair Shop                                             Law                     Red Cross > see
                            Construction Workers                                   Partners of Messe
App                                                   Fax Service                                                                     Emergency Calls
                            Contact Persons                                        Frankfurt
Arrival / Departure                                   Fire Department                                                               Relaxation > see
                              > see Management                                   Internet                 O
Ascoli-Club                                           First Aid Stations                                                              Wellness Lounge
                              of the Exhibition                                  Interpreter              Office Equipment > see
                                                      Flight Schedule            Invoice > see              Multimedia Shop         Rent a car > see
B                           Containers                Flowers                                                                         Car Rental
                            Copiers > see                                          Cash Desk              Office Supplies
Bank Office                                           Foreign Trade Shows                                   > see Mini Markets      Restaurant Guide
Barrier-Free Visit within     Multimedia Shop           > see Dates                                                                   Frankfurt Rhein Main
                            Copy Shop > see                                      K                        Online Banner
  the Fairgrounds                                     Forklift > see Logistics   Kindergarten             Opening Hours             Restaurants
Beverage Services             Business Center         Forwarding Agents                                                             RMV
  > see Catering            Coupons > see Vouchers    Found Item > see                                                              Room Reservations >
                            Courier Service > see                                                         P
Boxes > see Packaging                                   Lost and Found                                                                see Accommodations
                              Postal Service                                                              Packaging Material
  Material                                            Frankfurt Airport > see
                            Cranes > see Logistics                                                        Painters > see
Building Supply Stores                                  Airport Frankfurt
                            Currency Exchange                                                               Stand Equipment
  > see Tools                                         Frankfurt Information
                              Office > see                                                                Parking
Bus Lines                                             Fraport Exhibitor
                              Bank Office                                                                 Patent Lawyers > see
Business Cards                                          Parking Service
                            Customs                                                                         Lawyers
Business Center                                         > see Parking

2                       Call us: MF Information Center, phone + 49 69 75 75-0                                                                            3
S                         T                         W
S-Bahn > see              Taxi                      Waste Disposal
  Arrival / Departure     Team Office > see         Water Connection
Safes                       Management of the        > see Stand Fitting
Sale > see Cash Sales       Exhibition              Wellness Lounge
Scooter > see Barrier-    Technical Equipment       Wheelchairs
  Free Visit within the     > see Media              > see Barrier-Free Visit
  Fairgrounds               Technology               within the Fairgrounds
Service Center            Telecommunications        WLAN
Setting-Up                Telephone Cards
Setting-up and            Telephones
  Dismantling Passes      Theft                                                 Ambiente 2018
Shipping Address > see    Ticket Offices
  Address                 Ticket Services for                                   Your A to Z from Accommodations to WLAN
Shop for Exhibitor          Exhibitors                                          (Subject to modifications)
  Services                Tools
Shopping Facilities       Torhaus > see
  > see Mini Markets        Service Center
Shuttle Bus               Towing Service
  > see Bus Lines
Smoking on the
  Fair­grounds > see
                          Traffic Guide
                          Train Schedule > see
                            Railway
                                                                                A
  Non-Smokers             Translators > see                                     Accente
  Protection Law            Interpreters
                                                                                   Catering & Hospitality. For catering and stand delivery
Social Media              Transports
                                                                                   phone: +49 69 75 602 0, www.accente.com, info@accente.com.
Sound Systems > see       Tulip Club
  Media Technology        Typing Service > see
                                                                                Access for Vehicles
Stand Assistants            Business Center
  > see Hostesses                                                                  Please note: The vehicle passes for advanced set-up, general set-up and
Stand Cleaning > see                                                               dismantling have to be ordered online in advance through the Electronic
                          U                                                        Entry System at: https://einfahrt.messefrankfurt.com/ees/deliverer.
  Cleaning – Hall and     U-Bahn / Underground
  Facility Cleaning         > see Arrival /
Stand Construction          Departure                                              Registration is possible beginning four weeks before the start of the trade
Stand Deliveries                                                                   fair. Once you have registered successfully, you will be sent an email
Stand Equipment                                                                    with the authorisation for your vehicle to enter the exhibition grounds.
                          V
Stand Fitting                                                                      Exhibitors, stand construction companies and freight forwarders can
                          Video Equipment
Stand Guards > see                                                                 register online in advance, allowing them to easily download and print
                            > see Media
  Guards                                                                           their own registration confirmation form. Please have the confirmation
                            Technology
Stand Party                                                                        ready to hand when you arrive at the Check-In to fasten the entering
                          VIP Clubs > see
Stand Wall Cleaning                                                                procedure.
                            Ascoli Club and
  > see Stand               Tulip Club
  Equipment               Visitor Registration                                     Setting-up
Storage Space > see         Systems –
  Logistics                 LeadSuccess                                            Access during advanced setting up: The early setting-up starts Friday,
Suburban Trains > see     Vouchers                                                 February 2, 2018 at noon and ends midnight. It is due to a fee and has to
  Arrival / Departure
                                                                                   be ordered from the Shop for Exhibitor Services.
Super Market > see
  Mini Markets                                                                     Please note that it is not possible to register vehicles until payment for
                                                                                   advance set-up has been received.

                                                                                   In any case and at any time, please follow the digital signs to “Truck
                                                                                   Check-In” or “Passenger Vehicle Check-In” from the motorway A648.
“From A to Z” issued by Messe Frankfurt Venue GmbH, Ludwig-Erhard-Anlage 1,
60327 Frankfurt am Main, phone +49 69 75 75-0, fax +49 69 75 75-64 33,
                                                                                   Access during general set-up: From Saturday, February 3, 2018,
info@messefrankfurt.com, www.messefrankfurt.com
                                                                                   0:01 am to Thursday, February 8, 2018, 3 pm. Registration is possible
                                                                                   beginning four weeks before the start of the trade fair. Once you have
4                     Call us: MF Information Center, phone + 49 69 75 75-0                                                                                 5
registered successfully, you will be sent an email with the authorisation        All vehicles (passenger vehicles and trucks), must first pass through the
    for your vehicle to enter the exhibition grounds. Exhibitors, stand              Check-In. Please start to follow the digital signing “Truck Check-In” or
    construction companies and freight forwarders can register online in             “Passenger Vehicle Check-In” from the motorway A 648. The Check-In
    advance, allowing them to easily download and print their own                    is the only place where access to the exhibition center will be finally
    registration confirmation form. Please have the confirmation ready to            authorised.
    hand when you arrive at the Check-In to fasten the entering procedure.           Dismantling ends on Thursday, February 15, 2018, at 9 pm.
    Only vehicles with heavy loads will be admitted to the exhibition center.
    Passenger cars carrying small loads or persons only, park in the Rebstock     Accident
    parking area.                                                                    see Emergency Calls
    From Wednesday, February 7, 2018, 6 am, to Friday, February 9, 2018,
    6 am, we provide a free load shuttle to transport you and your small          Accommodations
    loads from your vehicle at the Rebstock parking area directly to your hall       Booking: Frankfurt Tourism & Congress Board, phone: +49 69 21 23 08 08,
    and back to your vehicle, if desired. This service is available 24 hours.        fax: +49 69 21 24 05 12, info@infofrankfurt.de. Online hotel reservations:
                                                                                     www.frankfurt‑tourismus.de or during the exhibition at the reservation
    In any case and at any time, please follow the digital signs to “Truck           desk, Torhaus Service Center, level 3. Opening hours: From Friday,
    Check-In” or “Passenger Vehicle Check-In” from the motorway A648.                February 9, 2018, to Sunday, February 11, 2018, from 2 pm to 6 pm, and on
                                                                                     Monday, February 10, 2018 from 1 pm to 4 pm.
    Exception: jewelry exhibitors in Hall 9.2 with a P9‑S parking permit from        You can also arrange your booking in the main entrance area of Frankfurt
    Fraport can reach their parking space directly via Gate 9.                       Central Station at the “Tourist Info” counter, open daily from 8 am to 9 pm
                                                                                     and on weekends from 9 am to 6 pm.
    Access during the exhibition: Exhibitors can reach P1 via Gate East, P3          The Hotel Guide Frankfurt Rhein Main also gives you an overview of
    and P4 via Gate North or Gate South, P8 via Gate 8, P9 and P9-S via              hotels located in and around Frankfurt am Main:
    Gate 9. Delivery services can access the Exhibition Center for one hour.         www.hotelguide-frankfurt.com. The printed hotel guide and the
    A deposit of € 100.00 is required at the gate.                                   restaurant guide are available at Messe Frankfurt Medien und Service
                                                                                     GmbH, phone: +49 69 75 75‑60 83 or email:
                                                                                     restaurantguide@messefrankfurt.com.
    Dismantling
                                                                                  Address of Messe Frankfurt
    Access during dismantling:                                                       For consignments to exhibitors: Messe Frankfurt Exhibition GmbH,
    On the last day of the exhibition, Tuesday, February 13, 2018, vehicles          Ambiente 2018 - insert exhibitors company name, hall and stand number
    will not be allowed to enter the exhibition center after 2 pm. You may           (and if available: Contact person and cellphone number) -
    remove small loads from the exhibition center (vehicles of 3.5 tons max.)        Ludwig-Erhard-Anlage 1, 60327 Frankfurt am Main.
    from 5 pm to 8 pm. Therefore, a special dismantling pass is required,            To write an email to a member of Messe Frankfurt staff, please use the
    against a declaration of cost assumption, which states that you will be          following address: [first name].[family name]@messefrankfurt.com or
    charged € 200.00 together with the invoice of additional costs, in case          info@messefrankfurt.com.
    you do not leave the exhibition grounds by the time indicated on the
    pass.                                                                         Advertising at the Fair
    Special dismantling passes are available two days before the event and           For exhibitors wanting to advertise outside their exhibition stand the
    during the exhibition. Please note that the supply of passes is limited and      range of products offered by Advertising Services includes:
    that they are only provided for exhibitors upon proof and presentation of
                                                                                     Advertising on the exhibition grounds - indoors:
    their Messe Frankfurt customer number. When leaving the fairgrounds
    by 8 pm via Gate West, the special dismantling pass will not be invoiced.        • Display cases along Via Mobile
                                                                                     • Advertising columns
    Official entry for dismantling vehicles begins on Tuesday, February 13,          • ePoster: 10 multimedia terminals along the Via Mobile for your
    2018, after 9 pm from the Rebstock assembly area only.                              ­advertising
    Please note that on the last day of the exhibition a preregistration             • Triangle Tower
    via the Electronic Entry System is not possible and not necessary.               • Slim Box
                                                                                     • Advertising space around stands
    On February 14 and 15, 2018 vehicle entry passes for dismantling have            • Advertising spots on Radio Via Mobile
    to be ordered online in advance through the Electronic Entry System at:          • Brochure distribution to all exhibitors
    https://einfahrt.messefrankfurt.com/ees/deliverer. Registration is               • Led-Banners at Torhaus
    possible beginning four weeks before the start of the trade fair. Once you       Advertising on the exhibition grounds - outdoors:
    have registered successfully, you will be sent an email with the                 • Flags at the exhibition center
    authorisation for your vehicle to enter the exhibition grounds.

6                      Call us: MF Information Center, phone + 49 69 75 75-0                                                                                  7
• Advertising space/columns throughout the exhibition center                     Ambiente Navigator is available for Apple-Products (iPhone, iPod
    • Mega poster on the exterior walls of the halls                                 touch, iPad) at the App Store and Android on Google Play Store as a
    • City light poster in the Rebstock visitors’ parking area                       free App. Please send your feedback to apps@messefrankfurt.com.
    • Advertising at the front of the Rebstock visitors’ parking area
                                                                                  Arrival / Departure
    • Triangle Tower
                                                                                     For bus shuttles between Frankfurt International Airport and the
    Please contact Advertising Services,                                             exhibition center, see “Bus Lines”.
    Ms Sabine Abersfelder, phone: +49 69 75 75‑61 76 or
    Ms Tanja Eschmann, phone: +49 69 75 75‑58 56.
                                                                                     Premium Service - VIP Airport Service – Arrival/Departure
    Digital Advertising:                                                             Gate to Door / Door to Gate Service:
    Online Banners placed on the event homepage of Messe Frankfurt                   Limousine service between airport and fairgrounds
    provide your company with extra visibility before, during and after the          Provider: Fraport AG Airport Services Worldwide, 60547 Frankfurt
    exhibition. Ms Emanuelle Mazoyer, phone: +49 69 75 75‑68 32 will be              Booking upon request online under:
    pleased to advise you.                                                           www.serviceshop.flughafen-frankfurt.de.
                                                                                     Price (one-way): € 149.00 for up to 5 passengers (payable per credit card,
Advertising Material                                                                 direct debit, or prepayment)
    may only be distributed inside your stand or at your additionally rented         Phone: +49 69 690 33300
    promotional space. For further information, please contact Advertising
    Services: Ms Sabine Abersfelder, phone: +49 69 75 75‑61 76 or                    Gate to Messe:
    Ms Tanja Eschmann, phone: +49 69 75 75‑58 56.
                                                                                     - Greeting at gate by service employee
                                                                                     - Assistance in processing through immigrations
Advertising Spot
    see Radio Via Mobile                                                             - Assistance with baggage claim (on foot or per electric cart)
                                                                                     - Escort to waiting limousine (terminal pick-up point)
Airlines                                                                             - Transfer to Messe Frankfurt fairgrounds
    Telephone numbers can be obtained at any information point or by
    calling: +49 69 75 75‑0.                                                         Messe to Gate:
                                                                                     - Pick-up at exhibition grounds (three meeting points)
Airport Frankfurt                                                                    - Direct transfer to Frankfurt International Airport
    For airport information, phone: +49 1805 372 4636 or visit                       - Check-In and baggage check by service employee
    www.frankfurt‑airport.de.
                                                                                     - Separate security point and (if required) escort through passport control
                                                                                     - Direct limousine transfer to your departure gate
Ambulance Service
    see Emergency Calls
                                                                                     A regular train service is provided from Frankfurt Airport to Frankfurt
App                                                                                  Central Station (Frankfurt/Main Hbf) by suburban service lines S8 or
    The Smartphone App “Ambiente Navigator” is the orientation guide for             S9 as indicated.
    exhibitors and visitors of Ambiente 2018. Receive inspiration through            From Frankfurt Central Station you have four possibilities to get to the
    news and twitter messages on the highlights of the exhibition. There is a        fair. Take the suburban train (S-Bahn) from basement platform 104,
    variety of first class events to attend such as lectures, presentations and      lines S3 (Bad Soden), S4 (Kronberg), S5 (Bad Homburg/Friedrichsdorf),
    competitions.                                                                    S6 (Friedberg/Groß Karben). The second stop is “Messe” (Torhaus
                                                                                     station). Or take the subway (U-Bahn), line U4 (Bockenheimer Warte) to
    The app offers the following features:                                           the next station “Festhalle/Messe”, arriving at the exhibition center,
    - News from the blog, twitter, facebook and press releases                       entrance City. Or use the tramway/streetcar: line 16 (Ginnheim) or
    - Trends 2018/2019: moods, visuals and colors                                    line 17 (Rebstockbad) to the stop “Festhalle/Messe”.
    - Events, special exhibits, lecture programmes, guided tours, awards             Walking takes approximately 10 minutes (to entrance City).
    - Exhibitors, search for companies and products                                  By car: from any motorway to “Westkreuz Frankfurt”, then motorway
    - Fairground, floor plan with booth details                                      A 648, destination “Stadtmitte“ or “Messe”. Follow the signs to “Messe”.
    - Favorites, your favorite companies and events at a glance                      You will be directed to Messe Parkplatz Rebstock, from where free
    - Scanner, scan functionally for QR-codes                                        shuttle buses will take you to the fairgrounds.
    - Nearby, over the air downloads and videos from exhibitors you passed
    - My Downloads, all downloads from the exhibitor search and from
       “Nearby” in one place

8                      Call us: MF Information Center, phone + 49 69 75 75-0                                                                                   9
Ascoli Club                                                                           run every 10 minutes between 3 pm and 7 pm and every 15 minutes
     VIP Club, open to Ascoli club members only, at Torhaus level 2,                  between 7 pm and 8 pm.
     phone: +49 69 75 75‑13 13. Ascoli Club members have free entrance to             On the last day of the show, February 13, 2018 the buses run every
     the exhibition.                                                                  10 minutes between 3 pm and 6 pm and every 15 minutes between 6 pm
                                                                                      and 7 pm.

B
                                                                                      Car-park shuttles: Free shuttle service between Rebstock parking area
                                                                                      and the fairgrounds.
                                                                                      Line West: Rebstock ‑ Portalhaus‑Galleria 9.T – Rebstock
Bank Office                                                                           From February 9 to February 12, 2018 buses run from 7:15 am to 7:30 pm.
     Reisebank: Hall 4.1 foyer, phone: +49 69 74 22 77 68.                            On the last day of the show, February 13, 2018 it runs from 7:15 am to
     Open during the exhibition only from 10 am to 6 pm.                              11 pm. From 8:30 pm on departure is only from Exit Galleria.
     Outside the exhibition center you will find offices at the Frankfurt Central     Line East: Rebstock ‑ Hall 3 east side ‑ Rebstock
     Station, south exit (open 7:30 am to 9 pm) or at the airport, Terminal 1,        From February 9 to February 12, 2018 buses run from 7:30 am to 7:30 pm.
     Departure Hall A, level 2 (open 6 am to 10 pm).                                  On the last day of the show, February 13, 2018 it runs from 8 am to
                                                                                      8:30 pm.
Barrier-Free Visit within the Fairgrounds
     Our information hotline for disabled visitors is always available to             Night buses:
     respond to your questions, comments and suggestions,
                                                                                      From February 9 to February 12, 2018 night buses start running at
     phone: +49 69 75 75‑69 99 or email: handicap@messefrankfurt.com.
                                                                                      7:30 pm from Forum North to Rebstock via various stops in relation to the
     Additional information is available on our website at:
                                                                                      announced stand parties. On February 9, 2018 until midnight, on
     www.messefrankfurt.com, see Arrival and Stay.
                                                                                      February 10, 2018 until half past midnight, on February 11, 2018 until
     Wheelchairs and scooters can be reserved for a deposit of € 50.00 on a           midnight and on February 12, 2018 until 11 pm.
     daily basis. Should you need the wheelchair for two or more days the
     deposit is € 100.00. Please contact the German Red Cross at the first aid
     station in Hall 4.0 southwest, phone: +49 69 75 75‑65 00, or the ASB at          Hall Shuttles:
     the first aid station in Hall 8, phone: +49 69 75 75‑65 02. The Euro WC          During the exhibition this free shuttle service runs from 90 minutes
     key to the barrier-free lavatories can be purchased (€ 25.00) in the             before opening until 90 minutes after closing between 7:30 am and
     Business Center at the Service Center, level 3, phone: +49 69 75 75‑13 91.       7:30 pm.
     If you are not already in possession of this key, please contact our service     Shuttle route: Festhalle south – Hall 3 north ‑ Hall 4 east – junction at
     personnel in the hall and they will be pleased to unlock the WC for you.         Halls 4/5/6 – Hall 6 southwest – Hall 8 southeast – Hall 8 southwest –
                                                                                      Hall 11 north – Portalhaus.
Beverage Services
     see Catering                                                                     Non-Stop Buses: run additionally between Hall 1 north – Entrance LEA –
                                                                                      Hall 6 southwest – Hall 11 north and Portalhaus, daily between 7:30 am
Boxes                                                                                 and 7:30 pm.
     see Packaging Material
                                                                                    Business Cards
Building Supply Stores                                                                Are yours running low? You’ll find some help at the Business Center,
     see Tools                                                                        Torhaus Service Center, level 3, phone: +49 69 75 75‑13 09.
                                                                                      You can obtain an offer and information concerning a visitor registration
Bus Lines                                                                             system at the Multimedia Shop, located in the Business Center, Torhaus
     Airport shuttles: Direct shuttle bus service from February 9 to                  Service Center, level 3, phone: +49 69 75 75‑13 20,
     February 13, 2018 from or to the airport, one-way ticket, € 7.50 for adults      email: multimedia‑shop@messefrankfurt.com.
     and € 3.00 for children under 14, transfer time: 20 minutes,
     From the Airport: Terminal 1 (charter bus lane across from exit A) on to       Business Center
     Terminal 2 (exit E) to the exhibition center, Entrance Portalhaus and then       is located at the Torhaus Service Center, level 3,
     to Entrance Hall 3 east. The buses run every 10 minutes between 8 am             phone: +49 69 75 75‑13 09, open from February 7, 2018 to February 13,
     and 11 am.                                                                       2018, daily from 8:30 am to 6 pm. You will find everything for your office
     From the Fairgrounds: Departing from Entrance Hall 3 east via                    needs here.
     Entrance Portalhaus on to airport Terminal 2 and then on to Terminal 1.          All mobile phones can be recharged in lockable boxes in the Business
     From February 9 to February 13, 2018 the buses run every 30 minutes              Center, where they can be picked up again after recharging.
     between 11 am and 3 pm. From February 9 to February 12, 2018 the buses
10                      Call us: MF Information Center, phone + 49 69 75 75-0                                                                                     11
The Multimedia Shop and the fax service for exhibitors are also located at   Catalogues
     the Business Center. If you do not have your own fax machine at your           Exhibitors can pick up one catalogue per exhibiting company at their hall
     stand, you can have your faxes delivered to your stand through our fax         manager’s office upon presentation of their exhibitor’s pass.
     service at the Business Center, fax: +49 69 75 75‑13 95. Name of the
     exhibitor (company name), hall number and stand number must be               Catering
     clearly indicated.                                                             Accente GmbH provides complete catering for all occasions.
                                                                                    Beverages and snacks: phone: +49 69 75 602‑22 51 or
                                                                                    +49 69 75 602‑21 58, fax: +49 69 75 602‑22 04.

C                                                                                   Buffets and party service: phone: +49 69 75 602‑22 41 or ‑21 55,
                                                                                    fax: +49 69 75 602‑22 04.
                                                                                    External caterer: For entry permits please contact Accente GmbH,
Cabs                                                                                Ms Claudia Dill or Ms Lang phone: +49 69 75 602‑21 29 or -21 71,
     see Taxi                                                                       fax: +49 69 75 602‑21 67.

Car Breakdown Assistance                                                          Ceiling Suspensions
     The following automobile clubs will be pleased to help:                        Please contact our service team, phone: +49 69 75 75‑68 99 or
                                                                                    email: suspensions@messefrankfurt.com.
     ADAC                 phone: +49 180 2 22 22 22
     AvD                  phone: +49 800 9 90 99 09                               Cell Phones
                                                                                    see Multimedia Shop
Car Rental
     Car rental stations are located at Frankfurt Central Station                 Charging Stations
     (Frankfurt/Main Hbf), travel service center (DB Reisezentrum):
                                                                                    Exhibitors dispose of charging stations located on the fairgrounds.
     Avis                     phone: +49 69 27 99 70 10                             As spaces are limited, we ask you to register in advance at:
     Hertz                    phone: +49 69 23 04 84                                emobil@messefrankfurt.com. All charging stations dispose of type 2
     Sixt                     phone: +49 1806 25 25 25                              connections.

Car-Parking                                                                       Check‑In and Electronic Entry System
     see Parking                                                                    Please note: The vehicle entry passes for advanced set-up, general
                                                                                    set-up and dismantling have to be ordered online in advance through
Car-Park Shuttle Services                                                           the Electronic Entry System at:
     see Bus Lines                                                                  https://einfahrt.messefrankfurt.com/ees/deliverer. Registration is
                                                                                    possible beginning four weeks be­fore the start of the trade fair. Once
Carpeting                                                                           you have registered successfully, you will be sent an email with the
     see Stand Equipment                                                            authorisation for your vehicle to enter the exhibition grounds.
                                                                                    All vehicles (passenger vehicles and trucks), must first pass through the
Cashier                                                                             Check-In This is the only place where access to the exhibition center will
     Open accounts can be settled at the Messe Frankfurt payments office,           be finally authorised.
     Torhaus north, level 4, room 215. Cash desk open hours are from 8:30 am
     to 5 pm.                                                                       For further information regarding Traffic regulations, please see Access
                                                                                    for Vehicles or visit us online at: http://messefrankfurt.com/verkehr.
Cash Machines
     Commerzbank            Entrance City, level 0                                Church Center
     Postbank               Torhaus Service Center, level 3                         Raum der Stille (Room of silence), Torhaus, level 4,
     Reisebank              Entrance Torhaus (S‑Bahn‑Terminal)                      phone: +49 69 75 75 24 76
     Reisebank              Hall 4.1 foyer
                                                                                  Cleaning – Hall and Facility Cleaning
     Reisebank              Entrance Galleria, Hall 9.T
                                                                                    For stand, hall and facility cleaning please contact our service team,
     Reisebank              Entrance Portalhaus, Hall 11                            phone: +49 69 75 75‑69 11 or email: cleaning@messefrankfurt.com.
                                                                                    Dry cleaning: Röver at Frankfurt Central Station, basement level south
Cash Sales                                                                          wing, phone: +49 69 23 45 27.
     Direct sales of any goods to visitors are prohibited. Visitors will be
     checked at the exits and sent back to the exhibitor with the products they
     have purchased.
12                     Call us: MF Information Center, phone + 49 69 75 75-0                                                                                 13
Color Prints                                                                      Currency Exchange Office
     see Business Center                                                            see Bank Office

Commercial Agent                                                                  Customs
     see CDH                                                                        located at the Cargo Center of Messe Frankfurt, on the first floor,
                                                                                    phone: +49 69 75 75‑65 14.
Complete Stands                                                                     For customs clearance of fair goods our logistics partners are always at
     see Stand Construction                                                         your service.
                                                                                    You will find the contact address of our logistics partners under the
Computer                                                                            keyword ‘Packaging Material’.
     see Multimedia Shop

Computer Printouts
     see Business Center
                                                                                  D
Conference Rooms
     at the exhibition center can be booked through our room coordinating         Dates
     team, phone: +49 69 75 75‑35 65.                                               Next Ambiente in Frankfurt:                   Feb. 8‑Feb. 12, 2019
     For technical equipment for conferences and meetings (overhead
     projectors, flipcharts etc.), please contact Mr Fred Erlenbach,                Abroad:
     phone: +49 69 75 75‑61 58.                                                     Interior Lifestyle Tokyo                      May 30-Jun.1, 2018
                                                                                    Tokyo Big Sight, Japan
Construction Workers                                                                www.interior-lifestyle.com
     Assistance for setting up or dismantling your stand can be ordered             Ambiente India                                Jun. 27-Jun. 29, 2018
     through our service partner Stageservice Frankfurt am Main GmbH,               Pragati Maidan, New Delhi, India
     Westerbachstrasse 47, 60489 Frankfurt am Main,                                 www.ambiente-india.in
     phone: +49 69 971 941 40, fax: +49 69 971 941 60,
     email: messe@stagegmbh.com.                                                    Interior Lifestyle China                      Sep. 13-Sep. 15, 2018
                                                                                    Shanghai Exhibition Center, China
Contact Persons                                                                     www.il-china.com
     see Management of the Exhibition                                               IFFT / Interior Lifestyle Living              Nov. 14-Nov. 16, 2018
                                                                                    Tokyo Big Sight, Japan
Containers                                                                          www.ifft-interiorlifestyleliving.com
     for waste disposal from 2.5 cbm to 40 cbm capacity can be ordered from
     our service team, phone: +49 69 75 75‑69 11,                                   For further information on events abroad, please visit the Global Stand
     or email: cleaning@messefrankfurt.com.                                         in the foyer of Hall 4.1 east, phone: +49 69 75 75‑12 67 or contact
                                                                                    Ms Elisa Fornero, phone: +49 69 75 75-51 57,
Copiers                                                                             email: ambiente.global@messefrankfurt.com.
     see Multimedia Shop
                                                                                  Day Care
Copy Shop                                                                           see Kindergarten
     see Business Center
                                                                                  Dentist
Coupons                                                                             Emergency service of the University Clinic (Uniklinik),
     see Vouchers                                                                   Theodor‑Stern-Kai 7.
                                                                                    From Monday to Friday, from 8 am to 5 pm, phone: +49 69 63 01 75 01,
Courier Service                                                                     and from 5 pm to 11:30 pm, phone: +49 69 63 01 58 77.
     see Postal Service                                                             Saturday, Sunday, holidays round the clock: phone: +49 69 63 01 58 77.

Cranes                                                                            Deutsche Bahn
     see Logistics                                                                  see Railway

14                        Call us: MF Information Center, phone + 49 69 75 75-0                                                                                15
Dishes for Rent                                                                    Emergency Calls
     and stand deliveries: Accente Gastronomie GmbH, Catering Services,               The Messe Frankfurt Operation and Security Center (OSC) is open
     phone: +49 69 75 602‑21 58 or ‑22 51, fax: +49 69 75 602‑22 04.                  around the clock throughout the year. For all emergencies
                                                                                      phone: +49 69 75 75-33 33.
Dismantling                                                                           Emergency phone: 112
     Official dismantling: from Tuesday, February 13, 2018, after 9 pm,               Police phone: 110
     nonstop to Thursday, February 15, 2018, 9 pm.                                    First Aid Stations are located in Hall 4.0 southwest,
                                                                                      phone: +49 69 75 75‑65 00 and in Hall 8.0 foyer northwest,
     Extended dismantling is not possible.                                            phone: +49 69 75 75‑65 02. A doctor is on duty in Hall 4.0 during the
                                                                                      exhibition.
     For vehicle access during dismantling see Access for Vehicles.                   24‑hour medical emergency service, phone: +49 69 192 92
                                                                                      24‑hour private patient emergency service, phone: +49 69-69 44 69
     During dismantling several snacks are offered at the following
     Café Bars:                                                                    Entrances‑Pedestrians
     Open until February 14, 2018: Café Bar Hall 11.0 northeast                       Open for exhibitors one hour before the official opening hours of the
     Open until February 15, 2018: Café Bar Hall 5.0 southwest                        exhibition.
                                                                                      For exhibitors and visitors: Entrance City, Entrance Galleria 9.T (between
                                                                                      Halls 8 and 9), Entrance Torhaus (S‑Bahn station) Entrance Foyer
     Additionally, our self-service Restaurant Cucina located in the                  Hall 3 East and Entrance Portalhaus.
     Dependance is open until February 15, 2018, daily from 7:30 am to
     2:30 pm.                                                                         Additional entrances for exhibitors (ticket holders): Entrance LEA
                                                                                      (Ludwig-Erhard-Anlage, near the Congress Center/Maritim Hotel),
                                                                                      Entrance Hall 3 West and Entrance Hall 10 south.
Display Cases
     The keys for the glass showcases along the Via Mobile are available at
                                                                                   Environmentally Compatible Exhibitions
     the Advertising Services Information Desk, Torhaus level 2,
     phone: +49 69 75 75‑13 37 or ‑14 70, open 2 days ahead of the exhibition,        see Greencheck (your check list for an environmentally compatible
     daily from 9 am to 5 pm. For further information, please contact                 exhibition)
     Advertising Services, Ms Sabine Abersfelder, phone: +49 69 75 75‑61 76
     or Ms Tanja Eschmann, phone: +49 69 75 75‑58 56                               Evening Out
                                                                                      Find suggestions to plan your evening in the Restaurant Guide Frankfurt
Doctor                                                                                Rhein Main, the restaurant guide of Messe Frankfurt,
     During the exhibition a medical doctor is on duty at the First Aid Station,      www.restaurantguide-frankfurt.com.
     Hall 4.0 southwest, phone: +49 69 75 75‑65 00. After opening hours call
     the ambulance, phone: 112.                                                    Eventence
     24-hour medical emergency service phone: +49 69 192 92                           provides hostesses and stand assistants on demand during the fair -
                                                                                      Eventence: Service Center Torhaus, level 2, phone: +49 69 75 75‑13 11.
     24-hour private patient emergency service phone: +49 69‑69 44 69
                                                                                      Before or after the fair please contact Eventence,
                                                                                      phone: +49 69 756 02‑24 37, eventence@accente.com or
Drugstore                                                                             www.accente.com.
     see Pharmacies
                                                                                   Events
                                                                                      see App

E                                                                                     In addition an overview on the Ambiente highlights is provided at:
                                                                                      https://ambiente.messefrankfurt.com/frankfurt/de/themen-events.html
                                                                                      or in the brochure “Quick Finder”.
Easy Order
                                                                                   Exhibitor Profile Online
     see Shop for Exhibitor Services
                                                                                      For updates or changes to your online profile at the Ambiente 2018
                                                                                      exhibitor search function please phone: +49 69 75 75‑50 90 or
Electricians
                                                                                      email: service@online.messefrankfurt.com.
     see Stand Fitting

16                       Call us: MF Information Center, phone + 49 69 75 75-0                                                                                 17
Exhibitor Tickets                                                                      First Aid Stations
     During the official days of the fair all exhibitor tickets include free travel       First Aid Stations are located in Hall 4.0 southwest, (German Red Cross
     to and from the exhibition center using the local public transport system            DRK), phone: +49 69 75 75‑65 00 and in Hall 8.0 west, (Samaritans ASB),
     RMV (detailed information provided by www.rmv.de). These tickets are                 phone: +49 69 75 75‑65 02.
     for exhibitors and their staff members only and should, in no case, be               A doctor is on duty in Hall 4.0 southwest during the exhibition.
     passed on to customers. The exhibitor ticket entitles the holder to
     admittance to the exhibition center and the halls one hour before the             Flight Schedule
     official opening time.                                                               Please check at any Compass information point.
     On the last day of setting‑up, admission is valid from noon on, but is not
     yet valid for free travel with public transportation. Please note that            Flowers
     exhibitor tickets must be scanned every time when leaving or entering                are offered by the florist AS Green Event during setting-up in the foyer of
     the exhibition center.                                                               Hall 4.0 and during the fair in the flower shop located at Hall 5.0 south.
     If you require additional exhibitor tickets you can easily order them online         During the exhibition, please contact AS Green Event at
     via our platform “Ticket Services for Exhibitors” or purchase them from              phone: +49 69 7422 1935.
     Wednesday, February 7, 2018 on, at the Central Information Desk located
     at the Torhaus Service Center, level 2, phone: +49 69 75 75‑13 33                 Foreign Trade Shows
     or +49 69 75 75‑1304.
                                                                                          see Dates
Exhibitors Hotline                                                                     Forklift
     For any questions or requests, please contact the Exhibitors’ Service
                                                                                          see Logistics
     Hotline from Wednesday, February 7 to Tuesday, February 13, 2018, daily
     from 8 am to 7 pm. You can reach us at: +49 69 75 75‑66 99.
                                                                                       Forwarding Agents
Exhibitors Night                                                                          of Messe Frankfurt Venue GmbH, can be contacted through our Messe
                                                                                          Frankfurt Logistics Services, phone: +49 69 75 75‑60 75,
     takes place on Saturday, February 10, 2018, at Forum, level 1,
                                                                                          fax: +49 69 75 75‑960 75, email: logistics@messefrankfurt.com.
     hall Panorama, from 6:30 pm on.
     Anouncement of taking part and entering permission are obligatory.                Found Item
                                                                                          see Lost and Found

F                                                                                      Frankfurt Airport
                                                                                          see Airport Frankfurt

Fairconstruction                                                                       Frankfurt Information
     see Stand Construction                                                               is available at the Frankfurt Tourism & Congress Board,
                                                                                          phone: +49 69 21 23 88 00. You can also visit www.frankfurt.de.
Fairground Maps
     in this booklet on pages 40/41
                                                                                       Fraport Exhibitor Parking Service
                                                                                          see Parking
Fair Shop
     Trendy gifts are sold at the Fair Shop in Hall 4.1 foyer. For information,
                                                                                       Furniture Rental
     please contact Ms Waldinger, phone: +49 69 75602‑24 33 and                           see Stand Equipment
     Mr Wellems, phone: +49 69 75602‑24 80.

Fax Service
     Delivery of faxes for exhibitors to their stand: This service is offered at the
     Business Center, Torhaus Service Center, level 3, fax: +49 69 75 75‑13 95,
     phone: +49 69 75 75‑13 09.
     Name of the exhibitor (company name), hall number and stand number
     must be indicated.

Fire Department
     in Hall 4.0 southwest, phone: 112

18                       Call us: MF Information Center, phone + 49 69 75 75-0                                                                                     19
G                                                                                 Halls Occupied
                                                                                      in this booklet on pages 40/41

GPS                                                                               Homepages
     Please enter the street name in your satellite navigation system:                www.ambiente.messefrankfurt.com
     Check-In:               Zum Messeparkhaus Rebstock                               www.messefrankfurt.com
                             in general leads to the Check-In at Rebstock             www.mfs.messefrankfurt.com
                             parking area but the signing “Check-In”                  www.accente.com
                             got priority.                                            www.congressfrankfurt.de
     Visitors:              Zum Messeparkhaus Rebstock                                www.fairconstruction.com
                            leads to Rebstock parking area.                           www.productpilot.com
     Exhibitors:            Europa-Allee leads to Gate South.
                                                                                  Hostesses
                            Brüsseler Strasse leads to Gate East.                     Please contact Eventence, during the fair located at Torhaus Service
                            Katharinenkreisel, from there follow the signs            Center, level 2, phone: +49 69 75 75‑13 11. Before or after the fair
                            leading to Gate North, Gate 8 or Gate 9.                  please contact Eventence, phone: +49 69 756 02‑24 37,
                                                                                      email: eventence@accente.com, www.accente.com.
     Press:                 Straße der Nationen leads to Gate West.
     Trucks:                Bruno Poelke Strasse leads to parking lot section E   Hotel Bookings
                                                                                      see Accommodations
Graphic Designer
     see Stand Equipment                                                          Hotel Guide Frankfurt Rhein Main
                                                                                      see Restaurant Guide Frankfurt Rhein Main
Greencheck
     Simple methods to make your exhibition presence more eco-friendly.           Hotline
     A checklist for environmentally compatible participation can be found in         see Exhibitors Hotline
     your Welcome Package.

Groceries
     see Mini Markets

Guards
                                                                                  I
     Stand guards are available at: Messe Frankfurt Venue service team,           Information
     phone: +49 69 75 75‑63 42, fax: +49 69 75 75‑63 48.                              Please call our Information Center for further information about
                                                                                      Ambiente 2018 or Messe Frankfurt, phone: +49 69 75 75‑0. During the
                                                                                      event you can also visit the information points.

H                                                                                     Directory assistance: for national calls, phone: 11 833 and for
                                                                                      international calls, phone: 11 834.
                                                                                      The germanwide telephone listing can be found online at:
Hall Managers                                                                         www.dastelefonbuch.de.
     can be reached at the following telephone numbers:
     Forum:                 phone: +49 69 75 75‑54 39                             Information and Distributing Service
     CMF:                   phone: +49 69 75 75‑30 90                                 is an Advertising Service for exhibitors during the fair. Reach all other
     Hall 1:                phone: +49 69 75 75‑63 01                                 exhibitors by including an insert in the Welcome Package. For detailed
     Hall 3:                phone: +49 69 75 75‑63 03                                 information, please contact Advertising Services,
     Hall 4:                phone: +49 69 75 75‑63 04                                 Ms Sabine Abersfelder, phone: +49 69 75 75‑61 76 or
                                                                                      Ms Tanja Eschmann, phone: +49 69 75 75‑58 56.
     Hall 5:                phone: +49 69 75 75‑63 05
     Hall 6:                phone: +49 69 75 75‑63 06                             Information Points
     Hall 8:                phone: +49 69 75 75‑63 08                                 are located on each hall level and along the Via Mobile. Here you can ask
     Hall 9:                phone: +49 69 75 75‑63 09                                 for hall plans, stand and product information. All lost and found items are
     Hall 10:               phone: +49 69 75 75‑63 10                                 listed here as well.
     Hall 11:               phone: +49 69 75 75‑63 11
20                      Call us: MF Information Center, phone + 49 69 75 75-0                                                                                     21
Infringement of Copyright                                                          Lettering
     see Messe Frankfurt against Copying                                             see Stand Equipment

Insurance                                                                          Lifting Ramp
     Allianz general agency “Beetz und Sohn”, phone: +49 69 65 50 49.                If you need a lifting ramp, please contact the logistic partners of
                                                                                     Messe Frankfurt:
International Sales Partners of Messe Frankfurt                                      Agility Logistics GmbH, Cargo Center Messe Frankfurt, level 3,
     During the fair: Torhaus north, level 1, rooms 205‑208,                         phone: +49 69 9767 14200 or +49 69 75 75‑67 82
     phone: +49 69 75 75‑13 93,                                                      DHL Trade Fairs & Events GmbH, Cargo Center Messe Frankfurt,
     fax: +49 69 75 75‑12 87. After the fair, please contact International Sales     level 2, phone: +49 69 9767 14100 or +49 69 75 75‑69 13
     Management, Ms Heike Vogel-Schenkewitz, phone: +49 69 75 75‑62 77.              You can also contact the company MATECO, phone: +49 69 90 54 66 80.

Internet                                                                           Logistics
     see WLAN                                                                        Diverse logistics services at the exhibition center, for example forklifts or
                                                                                     storage, are offered to you by Messe Frankfurt Logistics Services,
Interpreter                                                                          phone: +49 69 75 75‑60 75, fax: +49 69 75 75‑960 75,
     For simultaneous translations or interpreters for negotiations please           email: logistics@messefrankfurt.com.
     contact BBK - Gesellschaft für moderne Sprachen mbH, Marktstraße 4,
     76726 Germersheim, phone: +49 7274‑702770,                                    Lost and Found
     info@bbklanguages.com, www.bbklanguages.com.                                    office, located at the Torhaus Service Center, level 0, is open from
                                                                                     February 8 to February 15, 2018, phone: +49 69 75 75‑14 48, email:
Invoice                                                                              lostandfound@messefrankfurt.com. During the fair you can also enquire
     see Cashier                                                                     about lost items at every Compass information point. Shortly after the
                                                                                     event, please enquire about lost items per email:
                                                                                     lostandfound@messefrankfurt.com.

K                                                                                  Loudspeakers
                                                                                     see Media Technology

Kindergarten                                                                       Lufthansa
     Torhaus Service Center, level 1, free of charge and open for children ages      A Lufthansa Check-In counter is located in the City entrance, level 0,
     three to ten from February 9 to February 12, 2018, 8 am to 6 pm, and on         open as of the second exhibition day, February 10 to February 13, 2018,
     the last day of the exhibition, January 12, 2018, until 5 pm,                   during the opening hours of the exhibition.
     phone: +49 69 75 75‑13 17.                                                      After checking in online for a LH Group flight (flights with LH, OS, LX, SN
                                                                                     flight numbers) simply drop off your baggage on the day of travel at least
                                                                                     3 hours before departure at the specially designated Baggage Drop-Off

L
                                                                                     Counter at Messe Entrance City.

                                                                                     Central reservation office: +49 69 86 799 799 (open 24 hours daily), or
                                                                                     www.lufthansa.com,
Laptops
                                                                                     Lufthansa Cargo, phone: +49 1806 747 100; email: lhcargo@dlh.de
     see Multimedia Shop

Lawyers
     Please contact the law office Heuking Kühn Lüer Wojtek PartGmbH and
     attorney-at-law Mr Thorsten A. Wieland (Partner), Goetheplatz 5-7,
     60313 Frankfurt am Main, phone: +49 69 9756 1 422,
                                                                                   M
     fax: +49 69 9756 1 400, www.heuking.de.                                       Management of the Exhibition
     During the exhibition, our service initiative “Messe Frankfurt against          The Exhibition Management Office opens from February 5, 2018 on and is
     Copying” provides initial legal advice in Hall 4.C, room 183,                   located at the Torhaus Service Center, level 2, phone: +49 69 75 75‑13 26,
     phone: +49 69 75 75‑12 12 and at their stand in the foyer of Hall 4.1,          ‑13 27 or ‑13 28, fax: +49 69 75 75‑13 25
     phone: +49 69 75 75‑12 73

22                      Call us: MF Information Center, phone + 49 69 75 75-0                                                                                   23
Massage                                                                        Mini Markets
     see Wellness Lounge                                                         The following markets offer a wide assortment of food, beverages,
                                                                                 fresh bakery products, tobacco products, souvenirs, electrical supplies,
Media Package                                                                    domestic goods and office supplies.
     As a stipulation of your contract covering the participation in
     Ambiente 2018, the Media Package secures you an entry in all official       Open from February 6 to February 15, 2018:
     printed and digital media covering the trade show. It ensures that your     Super Market Hall 9.0             phone: +49 69 75 602‑22 69
     company and its products are adequately visible and locatable in the
     printed catalogue, at the event website:                                    Open from February 7 to February 13, 2018:
     www.ambiente.messefrankfurt.com, in the Ambiente app, on the                Super Market Hall 5.0             phone: +49 69 75 602‑22 62
     interactive fairground map and on location in the Compass Information       Mini Market Hall 10.0             phone: +49 69 75 602‑23 71
     System. Furthermore, you can request, free of charge, a presentation in
     the year-round, all-event business-to-business portal:                      Open from February 7 to February 14, 2018:
     www.productpilot.com.                                                       Mini Market Hall 4.0              phone: +49 69 75 602‑22 60
     For questions concerning your Media Package, please phone:
     +49 69 75 75‑50 90 or email: service@online.messefrankfurt.com.             Open from February 8 to February 13, 2018:
                                                                                 Mini Market Entrance City         phone: +49 69 75 602‑23 55
Media Technology                                                                 Mini Market Hall 4.1              phone: +49 69 75 602‑23 56
     Presentation equipment such as video and mega projectors, plasma and        Super Market Torhaus level 3      phone: +49 69 75 602‑23 54
     LCD displays, video screens, light technology as well as technical          Mini Market Hall 11.0             phone: +49 69 75 602‑22 75
     assistance for your events are offered by Exhibitor Services, Video
     Technology of Messe Frankfurt Venue, phone: +49 69 75 75‑51 22,
                                                                                 The company Schröer offers you a wide range of tools in Hall 9.0 east,
     fax: +49 69 75 75‑51 11 or email: videotechnik@messefrankfurt.com.
                                                                                 next to the elevator, open during the last three setting-up days, from
                                                                                 February 6 to February 8, 2018. Cell phone number: +49 177 328 35 85.
Medicine
     see Pharmacies                                                            Mobile Phones
                                                                                 see Multimedia Shop
Messages
     see Fax Service                                                           Multimedia Shop
                                                                                 offers a wide range of mobile phones (cellular phone cards, adapters
Messe Frankfurt against Copying
                                                                                 etc.), printers, fax machines, copiers, computers, notebooks, etc.,
     Trade fairs are presentation platforms for innovations and trends.          phone: +49 69 75 75‑13 20, located in the Business Center, Torhaus
     To ensure it stays this way, Messe Frankfurt has launched                   Service Center, level 3.
     “Messe Frankfurt against Copying”, the initiative against brand and
                                                                                 All mobile phones can be recharged in lockable boxes in the
     product piracy.
                                                                                 Multimedia Shop, where they can be picked up again after recharging.
     During the exhibition we offer you competent professional advice,
     legal support and extensive information material at our stand in the
     foyer of Hall 4.1. We will be glad to assist you personally, by

                                                                               N
     phone: +49 69 75 75-12 73, or per email:
     againstcopying@messefrankfurt.com.

Messe Frankfurt GmbH
                                                                               Newspaper Stand
     Ludwig-Erhard-Anlage 1
                                                                                 located at Hall 4.1 foyer, the crossing between Halls 5.1 and Halls 6.1 and
     60327 Frankfurt am Main                                                     Hall 8.0 foyer.
     phone: +49 69 75 75‑0, fax: +49 69 75 75‑64 33
     www.messefrankfurt.com                                                    Next Exhibitions
                                                                                 see Dates

                                                                               Non-Smokers Protection Law
                                                                                 Out of respect for others, we kindly ask you to abstain from smoking
                                                                                 within the halls, lounges and walkways. Smokers have the possibility to
                                                                                 smoke in designated smoking areas. In gastronomic establishments the
                                                                                 non-smoking rule applies in accordance with public law.

24                     Call us: MF Information Center, phone + 49 69 75 75-0                                                                                25
O                                                                                  Visitors park at Rebstock parking ground. The multi-storey car park
                                                                                   has space for 5.400 cars on seven levels. The daily parking charge is
                                                                                   € 14.00. A free shuttle service to the exhibition center is provided.
Office Equipment
     see Multimedia Shop                                                           Press: P 10 via Gate West.

Office Supplies                                                                    Trucks: Rebstock parking area, sections E and E 1.
     see Mini Markets                                                              The parking of fair-construction vehicles at the Rebstock area during the
                                                                                   fair is charged € 25.00 per day for vehicles up to 10 m long and
Online Banner                                                                      € 29.00 per day for vehicles over 10 m long. The charges are payable
     Online Banners placed on the event homepage of Messe Frankfurt                in cash only at the entrance to the parking site. The last day of the fair is
     provide your company with extra visibility before, during and after the       free of charge for positioning the vehicles.
     exhibition. Ms Emanuelle Mazoyer, phone: +49 69 75 75‑68 32 will be
     pleased to advise you.                                                        Car-trailer parking spaces on the exhibition grounds:
                                                                                   - P 3 (west side of Hall 3)
Opening Hours                                                                      - P 5 (north side of Hall 5)
     The Ambiente 2018 is open for trade visitors from Friday, February 9 to       - P 10 (south side of Hall 10)
     Monday, February 12, 2018, 9 am to 6 pm and on the last day of the
                                                                                   Orders by fax to Fraport, fax: +49 69 690 59 717, € 70.00 for the event.
     exhibition, February 13, 2018, from 9 am to 5 pm.
                                                                                 Patent Lawyers
                                                                                   see Lawyers

P                                                                                Payments
                                                                                   see Cashier
Packaging Material
     You can obtain cardboard boxes, wrapping materials, adhesive tape etc.      Pharmacies
     directly at the logistics partners of Messe Frankfurt:                        There are no pharmacies at the exhibition center, but a pharmacy service
     Agility Logistics GmbH                                                        for prescribed medicine is offered at the Central Information Desk,
     Cargo Center Messe Frankfurt, level 3,                                        located at Torhaus Service Center, level 2, phone: +49 69 75 75‑13 04
     phone: +49 69 9767 14200 or +49 69 75 75‑67 82                                and +49 69 75 75‑13 33.
     as well as:                                                                   If you hand in your prescription before 11 am, your medication can be
     DHL Trade Fairs & Events GmbH                                                 picked up at the central information desk or be delivered to your booth.
     Cargo Center Messe Frankfurt, level 2,                                        Outside the exhibition center: Brocks’ Pharmacy, Skyline Plaza,
     phone: +49 69 9767 141-14 or +49 69 9767 141-23,                              phone: +49 69 25 75 82 23 30, open Monday to Wednesday, 9 am to
     internal +49 69 75 75‑69 13                                                   8 pm, Thursday and Friday, 9 am to 9 pm, and Saturday 10 am to 9 pm,
                                                                                   www.apotheke‑skyline-plaza.de.
Painters                                                                           Apotheke im Hauptbahnhof (Frankfurt Central Station, basement level,
     see Stand Equipment                                                           north wing), phone: +49 69 23 30 47, open Monday to Friday 6:30 am to
                                                                                   9 pm, on Saturday 8 am to 9 pm, on Sunday 9 am to 8 pm.
Parking
     Exhibitors holding parking permits for the exhibition center (available     Photocopies
     from Fraport AG, HVM‑PV, Park‑Service‑Messe,                                  see Business Center
     60547 Frankfurt am Main, phone: +49 69 690 744 54,
     fax: +49 69 690 59 717 or parken.messe@fraport.de) can reach P1 via         Photographers
     Gate East, P3 and P4 via Gate North or Gate South, P8 via Gate 8, P9 via      Information on the authorised photographer for your hall can be obtained
     Gate 9 and P10 via Gate West. Alternatively use the Rebstock parking          through Mr Alexander Rebik, phone: +49 69 75 75‑63 51.
     area.
     Parking permits are also available during the fair at the Fraport Service   Photography
     Counter at the Torhaus Service Center, level 2. The desk is open on the       Taking pictures in the halls or on the outdoor grounds of the exhibition
     last two setting-up days, Wednesday, February 7, and Thursday,                center, as well as carrying photo equipment of any sort is strictly
     February 8, 2018, daily from 8:30 am to 6:30 pm and on the starting day       prohibited (except for members of the press). Mobile phones (mobile
     of the exhibition, Friday, February 9, 2018, from 8 am until 1 pm,            terminal devices such as mobile phones, tablets, etc.), may be carried,
     phone: +49 69 75 75‑13 14.                                                    but not used for photography.
26                      Call us: MF Information Center, phone + 49 69 75 75-0                                                                                 27
Exhibitors can obtain “photography forbidden” pictograms at their hall        Press Center
     manager’s office.                                                               The Ambiente Press Center is located at the Torhaus Service Center,
                                                                                     level 4, phone: +49 69 75 75‑13 00, fax: +49 69 75 75‑14 83.
     Photography after event opening hours
     Taking pictures of your stand after opening hours is due to a fee and         Press Service
     requires a written permission and is only possible if the photographer is       for exhibitors: Make use of the press center as a platform for
     accompanied by security personnel. Please place your order at the shop          communicating your press releases and information to the media (free of
     for exhibitor services. In case you wish to take pictures within the next       cost).
     48h please contact our Operation Security Center (OSC),                         The press display units are located in the Press Center, Torhaus, level 4.
     osc@messefrankfurt.com, phone: +49 69 75 75‑33 33.                              They are large enough for A 4 pages (31 x 10 x 31 cm).
                                                                                     Just bring us your press material (max. 80 copies please) on the day
Pizza Service                                                                        before the fair and we do the rest, i.e., store it, check regularly that there
     This service is offered from February 7 to February 13, 2018. For delivery,     is sufficient material in your display unit(s) and top it up on a regular
     please call Accente Catering Services, phone: +49 69 71 58 55 22.               basis. We will label the press display unit with your company’s name so
                                                                                     it is even easier for journalists to find information about your company.
Plants                                                                               For further information please contact Ms Anita Baumann,
     see Flowers                                                                     phone: +49 69 75 75‑60 76,
                                                                                     email: presse.ambiente@messefrankfurt.com.
Plumbers
     see Stand Fitting                                                             Printers
                                                                                     see Multimedia Shop
Police Station
     The Messe Frankfurt Operation and Security Center (OSC) is open around        Printing Service
     the clock throughout the year. For all emergencies                              The Printing Service of Messe Frankfurt supplies digital prints in print-
     phone: +49 69 75 75-33 33.                                                      runs of 100 copies or more. We fold your prints or bind them with an
     Emergency call: 110.                                                            adhesive binding. For further information,
                                                                                     please phone: +49 69 75 75‑64 68.
     During the fair the police are on duty in Hall 4.0 southwest,
     phone: +49 69 75 75‑65 55.
                                                                                   Public Transportation Tickets
Post Office                                                                          During the official days of the fair all exhibitor tickets in printed form
                                                                                     include free travel to and from the exhibition center using the local public
     Outside the exhibition center: Ludwig-Erhard-Anlage 2‑8 or at the main
                                                                                     transport system RMV (detailed information provided by www.rmv.de).
     railway station, central telephone: +49 1802 33 33. There is no foreign
     currency exchange at the post office.                                           Train tickets for the German Railway can be obtained at the central
                                                                                     station as well as at the suburban train track platform “Messe”.
Postal Service
                                                                                   Publisher
     Post Shop-DHL Trade Fairs & Events GmbH
                                                                                     Exhibitors can pick up their catalogue at their hall manager’s office upon
     Service Center Torhaus, level 3, open daily during the exhibition, from
                                                                                     presentation of their exhibitor’s pass. For catalogue entries, please
     8:30 am to 6 pm, phone: +49 69 75 75‑54 62, fax: +49 69 75 75‑54 87,
                                                                                     contact: katalog@messefrankfurt.com.
     email: express-service.fairs@dhl.com.
                                                                                     For questions concerning your catalogue entry, please
                                                                                     phone: +49 69 75 75‑51 31.
Prayer
     Church Center: Raum der Stille (Room of silence), Torhaus level 4               For questions concerning your online presence, please
                                                                                     phone: +49 69 75 75‑50 90.
     Muslim Faith: Hall 10.4, access via Hall 10.3
     Jewish Faith: Hall 5.0, room 22

Prepaid Cards
     see Multimedia Shop                                                           Q
Presentation Equipment                                                             Questions
     see Media Technology                                                            For questions not covered by this guide, please do not hesitate to call the
                                                                                     Information Center: +49 69 75 75-0.

28                       Call us: MF Information Center, phone + 49 69 75 75-0                                                                                   29
R                                                                                  Hall 3.0: Bar Aubergine – self-service,
                                                                                   open during the exhibition, daily from 9 am to 5 pm
                                                                                   Hall 3.1: Trilogie ‑ waiter service,
Radio Via Mobile                                                                   open during the exhibition, daily from 10 am to 4 pm
     is the only live radio on the Via Mobile. With our exhibition radio, your     Hall 4.0: Sky –self-service, fast food,
     advertising commercial will find its way straight to the visitor. Radio Via   open during the exhibition, daily from 10 am to 5 pm
     Mobile, the voice of Messe Frankfurt, broadcasts information, music and       Hall 4.1 foyer: Piazza – self-service, italian flair,
     your commercial around the clock. For further information please contact      open on February 8, 2018 from 10 am to 4 pm and during the exhibition
     Advertising Services, Ms Sabine Abersfelder, phone: +49 69 75 75‑61 76        daily from 9 am to 5 pm.
     or Ms Tanja Eschmann, phone: +49 69 75 75‑58 56.                              Hall 4.1: Metropol – self-service,
                                                                                   open during the exhibition, daily from 10 am to 4 pm
Railway                                                                            Hall 4.2: Pub – waiter service, very british,
     24 hour information phone: +49 01806 99 66 33 or visit www.bahn.de.           open during the exhibition, daily from 10 am to 4 pm
                                                                                   Hall 6 Z: Sushi Bar, self-service,
Rebstock Parking                                                                   open during the exhibition, daily from 10 am to 5 pm
     see Parking                                                                   Hall 6.1: Westend – self-service, open kitchen,
                                                                                   open during the exhibition, daily from 10 am to 4 pm
Red Cross                                                                          Hall 6.2: New Site – self-service,
     see Emergency Calls                                                           open during the exhibition, daily from 10 am to 4 pm
                                                                                   Hall 6.3: Asia – waiter service, asian cuisine,
Relaxation                                                                         open during the exhibition, daily from 10 am to 6 pm
     see Wellness Lounge                                                           Hall 9.0: Centro - self-service, market place,
                                                                                   open on February 8, 2018 from 10 am to 4 pm and
Rent a car                                                                         during the exhibition, daily from 9 am to 5 pm
     see Car Rental                                                                Hall 9.1: Granello – waiter service, barbecue,
                                                                                   open during the exhibition, daily from 10 am to 4 pm
Restaurant Guide Frankfurt Rhein Main                                              Hall 9.2: Stremma– self-service,
     Restaurants in and around Frankfurt and near Messe Frankfurt:                 open during the exhibition, daily from 10 am to 4 pm
     The online portal can be accessed at www.restaurantguide-frankfurt.com        Hall 10.0: Halal ‑ self-service, Halal food,
     or www.hotelguide-frankfurt.com as well as the Messe Frankfurt events         open during the exhibition, daily from 10 am to 4 pm
     website. Restaurants can be selected by type of cuisine or d­ istance from    Hall 10.1: Mondial ‑ self-service, Asian cuisine,
     the fairground and hotels by trade fair, price category etc., with many       open during the exhibition, daily from 10 am to 4 pm
     direct links for making reservations included.
                                                                                   Hall 10.2: Atelier - self-service, indian cuisine,
     The information can also be obtained from the e-magazine Hotel &              open during the exhibition, daily from 10 am to 4 pm
     ­Restaurant Guide published by Messe Frankfurt. Both the website and
                                                                                   Hall 11.0: Verdino – self-service, international cuisine, pizza, pasta,
      the e-magazine can be optimized for viewing on not only a desktop
                                                                                   open during the exhibition, daily from 10 am to 4 pm
      ­computer but also a tablet or smartphone.
                                                                                   Hall 11.1: Veranda – self-service, international cuisine, pizza, pasta,
       For downloading issues of the e-magazine, the online edition provides
                                                                                   open during the exhibition, daily from 10 am to 5 pm
       direct links to the Apple, Google and Amazon
       app stores as well as to the desktop version.                               For your reservation, please call: +49 69 75 602‑22 40.
       The Restaurant Guide and Hotel Guide are
       published by Messe Frankfurt Medien und                                     During setting-up several snacks are offered at the following Café Bars:
       Service GmbH, phone +49 69 75 75-60 83,                                     Open from February 2, 2018 on: Café Bar Hall 3.0 east,
       restaurantguide@messefrankfurt.com.                                         Café Bar Hall 11.0 northeast
                                                                                   Open from February 4, 2018 on: Café Bar Hall 5.0 southwest
Restaurants
                                                                                   During dismantling several snacks are offered at the following
     The following restaurants offer various kinds of food:
                                                                                   Café Bars:
     Dependance: Cucina – self-service restaurant,
                                                                                   Open until February 14, 2018: Café Bar Hall 11.0 northeast
     open from February 1 to February 15, 2018, daily from 7:30 am 2:30 pm
                                                                                   Open until February 15, 2018: Café Bar Hall 5.0 southwest
     Torhaus level 2: Fontana – self-service,
     open during the exhibition, daily from 10 am to 4 pm                          Our Pizza Service, located at Rebstock parking area is open from
     Hall 3.0: Aubergine – self-service,                                           February 7 to February 13, 2018. For delivery, please call Accente Catering
     open during the exhibition, daily from 11 am to 4 pm                          Services, phone: +49 69 71 58 55 22.
30                      Call us: MF Information Center, phone + 49 69 75 75-0                                                                                31
RMV                                                                               Official set-up: From Saturday, February 3, 2018, 0:01 am (Friday night /
     Rhein-Main-Verkehrsverbund, the Frankfurt public transport system,           Saturday morning) nonstop to Thursday, February 8, 2018, 3 pm. Please
     hotline phone: +49 69 24 24 80 24, 24 hours daily or visit www.rmv.de.       note that on the last day of setting-up everything must be removed from
                                                                                  the aisles by 3 pm so that carpet laying can begin. However, decoration
Room Reservations                                                                 work within your stand can continue.
     see Accommodations
                                                                                  Vehicle access: Please see Access for vehicles.

S
                                                                                  The company Schröer offers you a wide range of tools in Hall 9.0 east,
                                                                                  next to the elevator, open during the last three setting-up days from
                                                                                  February 6 to February 8, 2018. Mobile phone: +49 177 328 35 85

S-Bahn                                                                            During setting-up several snacks are offered at the following Café Bars:
     see Arrival / Departure
                                                                                  Open from February 2, 2018 on: Café Bar Hall 3.0 east,
                                                                                  Café Bar Hall 11.0 northeast
Safes
                                                                                  Open from February 4, 2018 on: Café Bar Hall 5.0 southwest
     for goods of value, can be ordered through Mr Dimitrios Donis,
     phone: +49 69 75 75‑56 48, Mr Jürgen Steingötter,
     phone: +49 69 75 75‑68 95 or by fax: +49 69 75 75‑63 48.                     Additionally, our self-service Restaurant Cucina, located in the
                                                                                  Dependance, is open from February 2, 2018 on daily from 7:30 am to
Sale                                                                              2:30 pm.
     see Cash Sales
                                                                                  Our Pizza Service, located at Rebstock parking garage is open from
Scooter                                                                           February 7, 2018 on. For delivery, please call Accente Catering Services,
     see Barrier-Free Visit within the Fairgrounds                                phone: +49 69 71 58 55 22.

Service Center                                                                  Setting-up and Dismantling Passes
     for exhibitors and visitors central located in the “Torhaus”                 Setting‑up and dismantling passes are only valid before and after the
     Torhaus level 0: Lost and Found Office.                                      exhibition and do not entitle the bearer to use of the local Rhein-Main
                                                                                  public transport system (RMV).
     Torhaus level 1: Kindergarten, International Sales Partners of Messe
     Frankfurt.                                                                   They are solely valid for the stand setting‑up and dismantling period. The
                                                                                  exact period of validity is written on each setting‑up and dismantling
     Torhaus level 2: Exhibition Management Office, Central Information           pass.
     “Compass” (the free computer information system of Messe Frankfurt),
     Fairconstruction, Fraport Parking Service, Eventence - hostesses, Tele­      During the fair the setting‑up and dismantling passes are available at the
     communications, Advertising Services, Restaurant Fontana, Ascoli Club.       Fair Managements Office. Before the exhibition additional setting-up and
                                                                                  dismantling passes must be ordered online in our Shop for Exhibitor
     Torhaus level 3: Business Center (Multimedia Shop, fax service for
                                                                                  Services: www.serviceshop.messefrankfurt.com. For further questions,
     exhibitors, typing service, possibility to make photocopies or computer
                                                                                  please contact Team Ticket Service, phone: +49 69 75 75-63 60,
     printouts, internet access, DHL courier, Postal Service, Accommodations,
                                                                                  email: tickets.v22@messefrankfurt.com.
     cash machine, Supermarket, Meeting point, Wellness Lounge.
     Torhaus Entrance, level 3, S-Bahn station: S-Bahn connection,              Shipping Address
     “Compass” (the free computer information system of Messe Frankfurt),
                                                                                  see Address
     ticket sales, cash machine, cloakrooms, toilets
     Torhaus level 4: Ecumenical Church Center and Chapel, Press Center.        Shop for Exhibitor Services
                                                                                  The Shop for Exhibitor Services offers stand services for exhibitors and
Setting-Up                                                                        stand construction companies. You can order your desired products and
     Advance setting-up time at extra cost must be pre-registered and is          services easily online at: www.serviceshop.messefrankfurt.com. If you
     available on February 2, 2018 from noon to midnight.                         have any questions, we will be glad to assist you,
                                                                                  phone: + 49 69 75 75‑29 99, email: serviceshop@messefrankfurt.com.
     You can order the advanced set-up online from the shop for exhibitor
     services. For assistance please contact Mr Fady Fahim,                     Shopping Facilities
     phone: +49 69 75 75‑57 92 or email:                                          see Mini Markets
     aufbau.ambiente@messefrankfurt.com.

32                      Call us: MF Information Center, phone + 49 69 75 75-0                                                                              33
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