XCEL ENERGY - IMAGE MA0ERS
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Xcel
Energy
–
Image
Ma0ers
Presenters • Sandy Johnson – Billing Analyst, Xcel Energy • Mike Tallitsch – SVP Corporate Solu?ons, WAUSAU Financial Systems
Agenda • U?lity Market trends • Xcel Energy Introduc?on • Xcel’s Decision to Update • Project results & Lessons Learned • Future Considera?ons • Q&A
U7lity Market Trends • Green Ini?a?ves & Consumer Interac?on Regulators are increasingly mandating utilities drive down energy demand 10 states have enacted decoupled remuneration (w/ energy efficiency programs) 24 states have enacted specific energy savings targets Large scale rebate programs are available at most utilities Consumers increasingly wanting to reduce spending on utility energy In many states, consumers have seen dramatic utility bill increases in 10 years With the poor economy, consumers are focused on opportunities to save Many utilities are working to limit capital outlays related to load increases Many faced with significant capital outlays to replace and build new capacity Smart grid roll out likely to enable improved peak load management
U7lity Market Trends • Aging Workforce – EnergyBiz Jan/Feb 2012 – Vic Hatridge VP & CIO Nashville Electric Services
What
Do
these
Mean?
• Customers
like
Xcel
Energy
are
naviga?ng
a
changing
landscape:
– How
do
you
improve
on
costs
and
maintain
quality?
– How
do
you
get
your
billing/collec?on
in
line
with
making
consumer
choice
efficient?
• Clients
like
Xcel
Energy
are
posi?oned
to
meet
the
challenges.
• Hear
about:
– On-‐going
investment
– Expansion
to
addi?onal
stakeholders
– Focus
on
technology
performance
that
solves
business
problems
today
and
tomorrow
Meet
Xcel
Energy
• Major
U.S.
electric
and
natural
gas
company
with
annual
revenues
of
$10.3
billion.
Based
in
Minneapolis,
MN,
we
operate
in
eight
states
– Colorado,
Michigan,
Minnesota,
New
Mexico,
North
Dakota,
South
Dakota,
Texas
and
Wisconsin
• We
provide
a
comprehensive
poraolio
of
energy-‐related
products
and
services
– 3.4
million
electricity
customers
– 1.9
million
natural
gas
customers
• In
business
for
over
130
years
• To
learn
more,
please
visit
our
company
profile
at:
hep://www.xcelenergy.com/About_Us/Our_Company/
Company_Profile
Previous
Remi0ance
Environment
• BancTec
PayCourier
so0ware
• OPEX
150
w/
IEM
(Image
Extrac@on
Module)
• 2
High
Speed
Transports
(700
DPM
capture;
800
DPM
encode)
• 4
Oma@on
envelope
openers
for
Outsorts
• Windows
NT
Opera@ng
System
• DLT
Incremental
Back-‐up
• Images
copied
to
mul@ple
CD’s
for
long
term
storage
and
payment
inves@ga@on
research
Decision
Criteria
for
New
Provider
• System
was
becoming
unstable;
No
updates
or
upgrades
had
occurred
• Wants:
ARC
and
ICL
capabili?es;
A
WEB
based
Archive;
Be
a
state
of
the
art
loca?on.
• Needs:
Maintain
low
costs;
Comply
with
Corporate
Standards
;
A
faster
research
tool
Key
Solu7on
Components
• OPEX
Eagle
-‐
The
Cornerstone
– 84%
of
all
envelopes
are
opened;
68%
of
those
2
piece
transac?ons
are
killed
• Rapid
Extrac?on
Desks
– 16%
of
all
envelopes
are
opened
and
prepared
for
Image
Capture
• NCR
Image
Capture
Transports
• ImageRPS®
– ARC
deposits
– Mul?’s
;
Singles
;
Check
Only’s
;
Check
and
List
;
ARC
Returns
Module
– Excep?ons
account
for
nearly
100K
payments
per
year
• Op?ma3®
IMS
– Payment
Inves?ga?ons
– Long
term
archive
storage
;
2.5
TB
used
Workflow
The
Green
Light
• Outsourcing
had
been
a
possibility
for
several
years
– Once
the
decision
was
made
to
keep
the
func?on
in
house
we
wanted
to
move
quickly
• New
system
charter
was
established
mid-‐2006
– Several
players
were
involved
• Facili?es
and
construc?on
• I/T
• Customer
Opera?ons
• Installa?on
took
place
November
2007
Lessons
Learned
• Don’t
perform
asbestos
abatement
during
a
conversion!
• Research
the
Availability
of
the
hardware
support
prior
to
changing
vendors.
• 3690i
Scanner
aeached
to
RED51
uncomfortable
for
operator.
Returned
one
Scanner
to
OPEX
and
purchased
2
used
RED51’s.
• Don’t
‘NOT’
Update!
– Cul@vate
a
rela@onship
with
your
sales
associate
Have
a
Plan
• 2007
– Install
New
Solu?on
with
ARC
Deposits
• 2009
– Add
a
new
Client
• 2010
updated
Image
RPS
and
the
Archive
– Add
ICL
Deposits
– ICL
Returns
• Responsible
By
Nature
takes
on
the
Remieance
Envelope
Results • ARC provided a 53% savings in bank charges • 27% increase in Same Day Deposits since installing this solu?on. We plan to raise that another 5% this year • ICL deposits provided an addi?onal 16% savings in bank charges • Gradually added users from other business units to the Archive
Decline
in
Paper
• Mail
In
Transac?on
Volumes
are
Declining
– 2011
Mail
In
payments
accounted
for
41%
of
38.2M
transac?ons
30,000,000 $7,000,000,000
$6,000,000,000
25,000,000
$5,000,000,000
20,000,000
$4,000,000,000
15,000,000
$3,000,000,000
10,000,000
$2,000,000,000
5,000,000
$1,000,000,000
- $-
2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011
Payments Posted Dollars DepositedFuture
Considera7ons
Cont’d
• Proposed
Mail
Processing
Center
Closures
– Most
states
could
be
effected
• Reduce
Costs
• Add
Value
Con7nued
Investment
in
PlaPorm
• 2012
– Upgrading
to
the
next
version
of
receivables
solu?on
– Upgrading
our
Archive
• 2013
and
Beyond
– Proposed
Replacement
of
1
Transport
with
an
OPEX
AS180
Transac?on
Processor
– Proposed
Replacement
of
2nd
Transport
with
a
2nd
OPEX
AS180
Transac?on
Processor
– Evaluate
ImageRPS,
Opera?ng
Systems
and
Back
Up
Processes
Ques7on and Answer
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