2015/16 Sustainability Report - Hopewell Holdings Limited
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Sustainability Report 2015/16
Contents 01 About This Report 02 Managing Director’s Message 03 Our Business 08 Vision and Focus 10 Stakeholder Engagement 11 Our People 17 Environmental Performance 24 Our Communities 32 Our Customers 35 Procurement and Supply Chain 36 Economic Performance Table 37 Environmental Performance Tables 40 Social Performance Table 42 Verification Statements 43 Index Table About This Report This Sustainability Report (“Report”) demonstrates our commitment to transparency and accountability to our stakeholders. A summary of this Report is incorporated into our Annual Report 2015/16. Scope of the Report Our sustainability reporting period follows the financial year 2015/16 (from 1 July 2015 to 30 June 2016). This Report presents our Group-wide approach to sustainability and our performance in the economic, environmental and social aspects of our business. It covers the core activities of the Group (including Hopewell Holdings Limited (“HHL”) and its key subsidiaries) and its joint venture operations in Hong Kong and Mainland China, involving four business sectors: property investment and development, hospitality, highways and power generation. How We Report This Report covers topics and indicators that reflect the most significant economic, environmental and social impacts from our operations, identified by our management and ongoing engagement with stakeholders and industry dialogue. Different internal and external stakeholder groups have been engaged to ensure that we are responding to their expectations and concerns. To benchmark our sustainability reporting, the Report is prepared in accordance with the core option stipulated in G4 Guidelines of the Global Reporting Initiative (GRI) and the Environmental, Social and Governance (ESG) Reporting Guide from Hong Kong Exchanges and Clearing Limited (HKEx) and verified by the Hong Kong Quality Assurance Agency (HKQAA). Performance indicators included in this Report are summarised in the Index Table presented at the end of this Report. While this Report presents a brief overview of our business and economic performance, full details of these aspects, including corporate governance, regulatory issues and directors’ remuneration are presented in our Annual Report 2015/16 (downloadable at http://www.hopewellholdings.com/eng/hhl_annual_interim_reports.htm).
MANAGING DIRECTOR’S MESSAGE
Since our establishment in the 1970s, we have been The Group’s major project, Hopewell Centre II, is
striving to create shared value by developing and expected to be one of the largest hotels in Hong Kong
managing building clusters and infrastructure that foster with comprehensive conference facilities once completed.
economic development and supporting initiatives that Site formation work of Hopewell Centre II is in progress
promote sustainability. Our performance demonstrates and the hotel is targeted to commence operation in 2019.
our continuous efforts to sustain our business growth A road improvement scheme and a green park which will
whilst maintaining longstanding partnerships with be open to the public will be completed alongside this
stakeholders in the communities where we operate. project. The road improvement scheme will improve the
area’s traffic flow and enhance pedestrian safety, while the
We see the importance of running our business in a green park will provide a venue for public recreation and
pragmatic way that meets the bottom line, addresses the amenity.
needs of our stakeholders and fulfils our environmental
responsibility. All our core businesses — properties, The ongoing district redevelopment is expected to bring
highways and power plant — begin with sustainable significant changes to Wan Chai. Demolition of 155–167
design and construction and continue during their QRE was completed and construction works are underway.
operations to enhance their environmental efficiency. It is envisioned to commence operation in 2019 with a
development similar to that of QRE Plaza in scale. The
Group proposed that the Grade l historical building at
Nam Koo Terrace will be restored and preserved, and a
residential building with open space provision will be
developed. Resubmission of the preservation cum
development plan of Hill Side Terrace Cluster to Town
Planning Board is pending.
I would like to thank our employees for their outstanding
efforts and our stakeholders for providing feedback and
support to help us to improve. Our Sustainability Report
will further elaborate on our work and plans for the future,
reflecting our stakeholders’ expectations and what is
important to us as a responsible corporation.
Our commitment to corporate sustainability guides our
business decisions every day. Over the years we have
strengthened our effort to build a solid foundation by
integrating ESG into our key business practices. Our
ultimate goal as we move forward is to sustain our
business growth whilst achieving economic, environmental
and social development on a long-term basis.
Thomas Jefferson WU
Managing Director, Hopewell Holdings Limited
02 Hopewell Holdings Limited
OUR BUSINESS
Listed on the Main Board of The Stock Exchange of Hong Kong Limited in 1972, HHL established a solid foundation in
the property and infrastructure sectors in Hong Kong and the Pearl River Delta (“PRD”) region of Mainland China.
Group Structure
Hopewell Holdings
Limited
Property Segment Infrastructure Segment
Property Investment
and Development Hospitality Highway Energy
Division Division Division Division
PROPERTY AND HOSPITALITY
Our business in the property investment and development division
consists of properties for rental and for sale. In the property
development process, we are involved in project planning, design
supervision, tendering, and overseeing the cost and quality
control of premises from conception to completion. We also
provide a wide range of high-quality facilities management and
leasing services to tenants and customers of our rental properties
and owners of sold units in Hong Kong and Mainland China.
Our portfolio of completed investment properties includes a
cluster of office buildings, shopping arcade and serviced
apartments in Wan Chai with Hopewell Centre as our flagship
office building, Lee Tung Avenue and the cluster of retail outlets
under the brand “The East”. Our properties also include
Kowloonbay International Trade and Exhibition Centre (“KITEC”),
a large office, retail, convention and exhibition complex with a
cineplex operated in-house located in Kowloon Bay and Panda
Place, a shopping mall located in Tsuen Wan.
We have also expanded our presence in the hospitality business
over the years. We developed our first hotel project in the early
1980s and pioneered the “Build-Operate-Transfer” model of the
5-star China Hotel in Guangzhou. In Hong Kong, we currently
operate Panda Hotel in Tsuen Wan, which has over 900 guest
rooms serving both business and leisure travellers worldwide. We
also operate restaurants and catering business at KITEC.
Sustainability Report 2015/16 03
OUR BUSINESS
In Hong Kong, our current projects under development include Hopewell Centre II, 155–167 Queen’s Road East
(“QRE”) and Hill Side Terrace Cluster in Wan Chai. Hopewell Centre II is expected to be one of the largest hotels in
Hong Kong with comprehensive conference facilities once completed. The construction works of 155–167 QRE are
underway and is planned to be developed into a commercial property. In Guangzhou, our project is the ongoing
residential development of Hopewell New Town in Huadu District.
Construction Timeline for Projects*
CY 2014 2015 2016 2017 2018 2019 >>>
Hong Kong
Hopewell Centre II (HHL 100%) Operation
Construction works start: 2019
155-167 Queen’s Road East (HHL 100%) Operation
Construction works start: 2019
Hill Side Terrace Cluster^ (HHL 100%) Pending resubmission of preservation cum
development plan to Town Planning Board
^ Includes 1-3 Hill Side Terrace, 1A Hill Side Terrace, Nam Koo Terrace, Miu Kang Terrace and Schooner Street Site
* Present planning, subject to change
INFRASTRUCTURE: HIGHWAYS
HHL holds an approximately 66.69% stake in Hopewell
Highway Infrastructure Limited (“HHI”) which focuses on
highways development and operation in Mainland China.
Listed on the Main Board of The Stock Exchange of Hong
Kong Limited, HHI has interests in four highway projects —
the 122.8 km Guangzhou-Shenzhen Superhighway (“GS
Superhighway”) and the 97.9 km Western Delta Route
comprising phase I, II and III through joint ventures (JVs) with
Guangdong Provincial Highway Construction Company
Limited. Both the GS Superhighway and the Western Delta
Route are currently in operation.
INFRASTRUCTURE: ENERGY
The Group began its power plant operations in the mid-1980s to
address the shortage of energy infrastructure in Mainland China. The
Group currently operates, through a JV company, Heyuan Power
Plant in Guangdong province, one of the most environmentally
efficient coal-fired power plants.
04 Hopewell Holdings Limited
OUR BUSINESS
OUR BUSINESS AT A GLANCE 2015/16
Core Sector Current Brands and Projects
Property & Hospitality Properties for rental in Hong Kong:
• Hopewell Centre (Wan Chai)
• Kowloonbay International Trade and Exhibition Centre (Kowloon Bay)
Office
E-Max
Conventions, Exhibitions and Entertainment
The Metroplex (multi-cinema complex)
• QRE Plaza (Wan Chai)
• Lee Tung Avenue (Wan Chai)
• GARDENEast serviced apartments (Wan Chai)
• Wu Chung House retail outlets (Wan Chai)
• Panda Place (within Panda Hotel in Tsuen Wan)
Residential properties for sale in Hong Kong and Mainland China:
• The Avenue (Wan Chai)
• Hopewell New Town (Huadu, Guangzhou)
• Broadwood Twelve (Happy Valley)
Properties under development in Hong Kong and Mainland China:
• Hopewell Centre II (Wan Chai)
• 155–167 Queen’s Road East (Wan Chai)
• Hill Side Terrace Cluster (Wan Chai)
• Hopewell New Town (apartments, townhouses, commercial areas and
recreational facilities being developed in phases, in Guangzhou)
Hospitality business in Hong Kong:
• Panda Hotel (Tsuen Wan)
• Xi Shan Chinese Restaurant and “MENU” Restaurant (E-Max of KITEC)
• 1563 at the East
• Catering services
Infrastructure Toll expressways in operation in Mainland China:
• Guangzhou-Shenzhen Superhighway
• Phase I of the Western Delta Route (Phase I West)
• Phase II of the Western Delta Route (Phase II West)
• Phase III of the Western Delta Route (Phase III West)
Power plant in Mainland China:
• Heyuan Power Plant Phase I (2 x 600MW coal-fired power plant)
• Heyuan Power Plant Phase II (currently studying 2 x 1000MW coal-fired
power plant, subject to approval by the People’s Republic of China (“PRC”)
authorities)
Please refer to the Annual Report 2015/16 of HHL for more detailed economic performance of its various business
operations, such as occupancy rate, sale and pre-sale results. The Annual Report shows the list of principal subsidiaries
and jointly controlled entities under the Group.
Sustainability Report 2015/16 05
OUR BUSINESS
AWARDS & RECOGNITION
Governance performance:
• HHL and HHI were selected as constituent stocks of Hang Seng Corporate Sustainability Benchmark Index for
five consecutive years
• To benchmark our sustainability reporting, HHL Sustainability Report 2014/15 was prepared in accordance with
the core option stipulated in G4 Guidelines of the GRI and the ESG Reporting Guide from HKEx and verified
by the HKQAA
• Best IR Company — Mid Cap (Hong Kong Investor Relations Association, HKIRA 2nd Investor Relations Award)
Environmental performance:
• HHL actively participated in Government’s campaigns to reduce our environmental impact and promote
environmental awareness. Major campaigns include:
Waste Check Charter
Charter on External Lighting
Energy Saving Charter
Carbon Reduction Charter
• Green Office Label (World Green Organisation (WGO), Green Office Awards Labelling Scheme (GOALS))
• Better World Company Label (United Nations Millennium Development Goals (UNMDG))
• Gold (Save Energy Mission) and Bronze (Save Resources Mission) (Friends of the Earth (HK), Earth Partner)
Individual premises received the following environmental awards:
• Bronze Award (Yan Oi Tong Plastic Recycling Partnership Scheme 2015–2016) — Hopewell Centre and Wu
Chung House
• Certificate of Appreciation (Environmental Protection Department (EPD), The 5th Friends of EcoPark) — HHL,
Hopewell Centre and GARDENEast
• EcoPartner (Federation of Hong Kong Industries and Bank of China (Hong Kong), Corporate Environmental
Leadership Awards 2015) — Panda Place
• Wastewi$e Certificate “Excellence Level” (Environmental Campaign Committee (ECC) and Environmental
Protection Department (EPD), Hong Kong Awards for Environmental Excellence) — Hopewell Centre, Panda Place,
GARDENEast and Villa Lotto
• Wastewi$e Certificate “Good Level” (Environmental Campaign Committee (ECC) and Environmental Protection
Department (EPD), Hong Kong Awards for Environmental Excellence) — Panda Hotel and Broadwood Twelve
• IAQwi$e Certificate “Good Level” (Environmental Campaign Committee (ECC) and Environmental Protection
Department (EPD), Hong Kong Awards for Environmental Excellence) — GARDENEast
• Indoor Air Quality Certificate (Good Class) (Environmental Protection Department (EPD), Indoor Air Quality (IAQ)
Certification Scheme) — Hopewell Centre, Wu Chung House and GARDENEast
• Gold Certificate (Water Supplies Department, Quality Water Supply Scheme for Buildings — Fresh Water (Plus))
— Hopewell Centre, QRE Plaza, GARDENEast and Wu Chung House
• Silver Certificate (Water Supplies Department, Quality Water Supply Scheme for Buildings — Fresh Water (Plus))
— KITEC and Panda Place
• Blue Certificate (Water Supplies Department, Quality Water Supply Scheme for Buildings — Fresh Water (Plus))
— Panda Hotel
• Blue Certificate (Water Supplies Department, Quality Water Supply Scheme for Buildings — Flushing Water) —
Hopewell Centre and KITEC
06 Hopewell Holdings Limited
OUR BUSINESS
Workplace and social performance:
• Manpower Developer 1st (2010–2018) (Employees Retraining Board (ERB), The 6th ERB Manpower Developer
Award Scheme)
• Manpower Developer (Employees Retraining Board (ERB), The 6th ERB Manpower Developer Award Scheme) —
The Metroplex
• Merit Award (Enterprise Category) and Corporate Citizenship Logo (Volunteer Category) (Hong Kong
Productivity Council, The 6th Hong Kong Corporate Citizenship Program)
• Family-Friendly Employer 2015/16, Special Mention 2015/16 (Gold) and Award for Breast-feeding Support
2015/16 (Family Council, 2015/16 Family-Friendly Employers Award Scheme)
• Award of Merit 2015/16 (The Community Chest of Hong Kong)
• Certificate of Appreciation of Hong Kong Community Volunteers (Corporate Member) (Agency for Volunteer
Service)
• Excellent Corporate Partnership Award (Tung Wah Group of Hospitals, Tung Wah Group of Hospitals Corporate
Partnership Recognition Ceremony 2016) — Hopewell Real Estate Agency Limited
• Silver Emblem Award (The Hong Kong Council of Social Service, Silver Emblem Recognition Scheme) — The
Metroplex
• Certificate of Appreciation (Education Bureau, Business-School Partnership Programme) — The Metroplex
• Caring Company Logo (The Hong Kong Council of Social Service)
10 years Plus Caring Company Logo Caring Company Logo
Panda Hotel Hopewell Property and Facility Management
5 years Plus Caring Company Logo Limited
Hopewell Holdings Limited GARDENEast Management Limited
Hopewell Highway Infrastructure Limited
Hopewell Property Management Company
Limited
Hopewell Real Estate Agency Limited
Hopewell Centre Management Limited
KITEC Management Limited
Panda Place Management Limited
IT Catering and Services Limited (“ITC”)
Sustainability Report 2015/16 07
VISION AND FOCUS
At Hopewell, we take an integrated approach to sustainability, incorporating environmental and social considerations
into our decision-making and actions. We focus on minimising the impact of our operations on the environment and
creating positive impact in the community through our business. In doing so, we are guided by a set of core
sustainability values and an effective governance structure.
Our core sustainability values:
• We regard the promotion of sustainable community growth to be as important as achieving long-term business
growth
• We believe a thriving community facilitates our continuing business success
• We consider ongoing communication with our stakeholders as vitally important to upholding the well-being of the
community
• We will continue to engage with our stakeholders’ views and work together with them to achieve a win-win
scenario
We work closely with various stakeholders on four key areas (1) Environmental Protection, (2) Community Engagement,
(3) Youth Development, and (4) Sports, Arts and Culture. All subsidiaries also follow the group-wide direction and
incorporate relevant market best practices into their operations.
08 Hopewell Holdings Limited
VISION AND FOCUS
OUR GOVERNANCE STRUCTURE:
Hopewell Holdings Limited
Board of Directors
Managing Director
Hospitality Human Project Sustainability
Resources Development IT Steering
Management Committee Steering
Committee Committee Committee Committee
Property
Investment and Hospitality Highway Energy Corporate CSR
Development Division Division Division Functions Sub-Committee
Division
The Group’s highest governance body is the Board of Directors (“the Board”), which comprises seven Executive
Directors (including the Chairman), two Non-executive Directors and six Independent Non-executive Directors. The
position and responsibilities of the Chairman remain separated from those of the Managing Director to ensure that there
is a clear division of duties. The Board is responsible for setting the strategic direction and policies of the Group,
assessing and managing business and ESG risks and provides supervision of the management. For details of our
corporate governance structure, please refer to the Corporate Governance Report inside the HHL Annual Report
2015/16 (downloadable at http://www.hopewellholdings.com/eng/hhl_annual_interim_reports.htm).
Our risk management processes are supported by all staff and they have the responsibility to evaluate, understand and
report risk issues under their areas of responsibility to their superiors. Where appropriate and necessary, mitigation
measures and reporting should also be made to the Executive Directors.
All employees are required to sign the Group-wide Code of Conduct (“Code”) upon employment and comply fully with
it during their tenure to keep a high degree of integrity. The Code is our central guide and is written based on our core
values; issues include bribery, conflicts of interest, relations with suppliers and contractors, investors, customers and
consumers. Briefing sessions for employees were organised to explain how it governs the behavior of the organisation.
Relevant policies and mechanisms are detailed in the Employee Handbook provided to staff on their first day at the
company and are communicated to employees on our intranet and training whenever applicable. We issued a
Whistleblowing Policy to provide a confidential platform for our employees to report on any issues arising from our
operations. Briefing sessions on the policy were conducted for employees to understand the procedures. We also
continued to organise training on integrity, bribery prevention, equal opportunities, customer data and personal data
privacy as well as the new Competition Ordinance.
Sustainability Report 2015/16 09STAKEHOLDER ENGAGEMENT
Stakeholder engagement is an integral part of our business development and commitment to corporate sustainability.
We develop long-term relationships with stakeholders and consider their views on our business development through
various formal and informal, independent and internal stakeholder engagement exercises.
Through our annual stakeholder engagement exercise for the Sustainability Report and regular engagement activities,
we are able to keep an ongoing dialogue with our stakeholders, enabling us to make more informed decisions, and
better assess and manage any resulting impact.
• Annual customer • Month-long campaign
satisfaction survey to raise service standards
and maintain customer
• Organising public events satisfaction
• Commuter satisfaction • Guest comment card and
survey for highway users client feedback survey at our
venues
• Up-to-date traffic • Designated customer hotline
condition mobile
application and website • Corporate website
for highway users • Social media (e.g. Facebook)
mers and tenan
sto ts
• Training, seminars, briefing Cu
sessions • Annual General Meeting
• HH Social Club activities • Investor briefings and
Inv reholders
sha
press conferences
Employees
• 24-hour Employee
estors and
Assistance Programme • Face-to-face meetings
Hotline Stakeholder Group • Conference calls
• Face-to-face meetings & Engagement • Corporate website
• Independent focus groups
and interviews
ne ess
• Recreational and
Co & N
rs
volunteering activities m
in
s t
m
u
G n it i e s Bupar
Os
S u p p li e r s
• Employee volunteering • Face-to-face meetings
activities • Independent interviews
• Participation in • Briefing sessions and
programmes initiated by seminars
NGOs • Face-to-face meetings
• Organising public events • Daily work review
• Independent interviews • Supplier assessment
• Independent interviews
Over the past year we continued to adopt a proactive approach towards stakeholder engagement as
an integral part of our business. Our stakeholder engagement plan is reviewed regularly to ensure that
we continue to engage with our main stakeholders, key issues and concerns effectively. For details of
our past stakeholder engagement exercises, please refer to our previous Sustainability Report downloadable at
http://www.hopewellholdings.com/eng/hhl_sustainability_report.htm.
10 Hopewell Holdings LimitedOUR PEOPLE
Employees are the greatest asset of a corporation, lifelong learning and development of our employees is the reason
we enjoy continued success. We aim to recruit the best talent who fit our business need. Our employees are offered
regular training to help them make the most of their talent on the job. As an equal opportunity employer, we are
committed to providing a harmonious, respectful and safe workplace. We advocate equal opportunity by eliminating
discrimination, including gender, age, disability, marital status, pregnancy, family status, sexual orientation and race.
Employment, promotion, salary review and redeployment are made strictly based on individual performance. In addition
to full compliance with all relevant local rules and regulations, the Group’s senior management works closely with our
partners to ensure that all workers employed at our JV operations are treated fairly in accordance with the same high
standards applicable within the Group.
SEPARATION & BUSINESS
RETIREMENT NEED
TALENT
DEVELOPMENT
ACQUISITION &
& RETENTION
RECRUITMENT
Organised in-house and external training Developed a structured Management Trainee
courses and seminars for staff Programme with all-round support
Emphasised health and safety Expanded recruitment coverage to non-degree
HH Social Club encouraged work-life graduates by launching Master Serve -
balance Hospitality Trainee Programme
Employee Assistance Programme offered Created a new internship programme to provide
stress management and wellness-related job training and career coaching opportunities
training and counselling services Recruited Hong Kong athletes since 2008
Sustainability Report 2015/16 11OUR PEOPLE
TALENT ACQUISITION & RECRUITMENT Master Serve — Hospitality Trainee
To support our business development, we run a number Programme
of talent recruitment programmes and new engagement
programmes at different levels of the Group for high
potential individuals who fit our business needs, such as
Management Trainee (MT) Programme, Master Serve —
Hospitality Trainee Programme, internship programme,
recruitment of Hong Kong athletes.
Management Trainee (MT) Programme
With the Master Serve — Hospitality Trainee Programme,
we expanded our existing recruitment coverage from
degree graduates to non-degree graduates. The
programme also provides another career development
opportunity for our internal staff. We offer job rotation
within our hospitality portfolio, together with training
workshops, and Mentorship & Buddy Scheme.
In its tenth year, our MT Programme provides a structured Internship Programme
and effective training programme for young talent. The Every year, we co-ordinate with different business units
programme offers a comprehensive view of the Group’s and offer summer internship vacancies for undergraduates
business and equips MTs with the practical skills and to apply. We created a new internship programme to
knowledge necessary for their career and personal provide job training and career coaching opportunities for
development. They are assigned mentors, coaches and both university undergraduates and secondary students. It
buddies who can provide all round support and regular received the award of “Outstanding Volunteer” from the
feedback for their career planning. This year, we recruited Hong Kong Student Aid Society.
two MTs from Google Ignite, a new talent development
programme initiated by Google to develop digital Recruit Hong Kong Athletes
marketing talent in Hong Kong. HHL is among the first We continued to participate in the Hong Kong Athletes
batch of selected employers to participate in this Career and Education Programme (HKACEP) organised by
programme. the Sports Federation and Olympic Committee of Hong
Kong, China which aims to help former elite athletes find
mainstream employment following their retirement from
professional sport. We have been recruiting retired
athletes since 2008 for our Management Trainee
Programme, Summer Internship Programme and Job
Shadowing Programme. Our athlete recruits performed
well and were able to develop and achieve their goals in
the company.
12 Hopewell Holdings LimitedOUR PEOPLE
Recruit Disabled Talent Employee Benefits and Welfare
Business units at KITEC explored the feasibility of To attract, motivate and retain talent, we provide a wide
engaging the disabled upon any job opening and during range of employee benefits and welfare. We conduct
the recruitment process. KITEC modified its Box Office external and internal salary benchmarks to provide fair
and Concierge counters to accommodate the needs of a and competitive remuneration packages for our
disabled staff who required wheelchair use. A mentor was employees. Additional financial incentives include share
assigned to coach the disabled staff on relevant job skills options, share award schemes and discretionary bonuses
and help him adapt to the working environment. In based on individual and business performance. Other
addition, an Equal Opportunities Training Workshop was financial benefits, such as transportation allowance and
arranged to explain anti-discrimination ordinances and reimbursement of tuition fees are provided to eligible
legal obligations to managerial staff, helping them to employees. We also provide medical insurance coverage
better understand how to work with colleagues with to all employees. Different paid leave provisions are also
disabilities. provided, including marriage, maternity, paternity,
compassionate and examination leave. At Panda Hotel,
Social Innovation for Talent Acquisition and staff are given an additional birthday leave and red
Development packet. With the approval of divisional or department
heads, employees below managerial grade are eligible for
leave in compensation for overtime work. All office staff
are entitled to five-day work week arrangement. We offer
Long Service Awards to acknowledge long-serving
employees in a manner commensurate with their period
of service. All full-time employees receive retirement
benefits according to the labour laws in Hong Kong and
Mainland China.
Performance appraisal is an important process for staff
development and performance management. In 2015, we
enhanced our employee performance appraisal system
and collected additional information about training needs.
We believe social media is an effective tool to enhance This interactive e-appraisal platform also facilitated the
communication with the younger generation. We started process of providing feedback on the performance of staff
a Facebook page to share information on the job market, and formulating development plan for the coming year.
life of MTs and networking event opportunities, creating Staff can effectively communicate their career aspirations
an interactive platform to communicate with young talent. and expectations.
Besides, a knowledge sharing and networking workshop, We plan to develop an “e-Exit Interview” and optimise
Living Library, was created. Various seminars and the current exit interview process to collect data on staff’s
networking events were organised, most important that reasons for leaving. In doing so, we aim to refine our
the platform enhanced the exposure of our talent. strategies on staff recruitment and retention.
Sustainability Report 2015/16 13OUR PEOPLE
DEVELOPMENT AND RETENTION
We create an environment where every employee can
develop their full potential and contribute their skills and
experiences to the long-term development of the
company. Ample training opportunities are provided for
staff to facilitate their personal and professional growth.
Training courses and seminars on different topics,
conducted in-house or by external experts, are organised
for staff members of different grades in management,
operation and technical divisions.
Average Training Hours for Our Employees (FY16)
Operations
Cu
d st
BY GENDER an des o
o
ry ns
C
m
nta io
er
Female 7.80
Volugulat
Se
Over
rvic
Male 5.41
Re
e
8,800
Occupational He
and Safet alt
BY EMPLOYMENT CATEGORY
Training Hours
grity
Managerial 5.85
in FY16
Inte
y
General 6.47
h
d
W an
We offer educational allowances and tuition or
k -l h ip in g
if e er s ld
reimbursement to staff who enroll in approved career- B ala L e a d B ui
nce Team
related learning programmes. We encourage our staff to
attend external programmes and training to enhance
functional and technical skills and acquire more business-
related knowledge to facilitate their daily work. We
organise regular workshops on different management
skills, including communication, problem solving, team
building and stress management. In 2015, training
workshops such as Personality Dimension, Game
Theory, Communication Skill — Transaction Analysis,
Learning@Lunch and SharePoint Learning were held.
Additionally, we conducted an Online Survey of Staff
Training Needs to collect staff opinion on training needs
related to personal and professional growth. The survey
result enables us to better design appropriate training
courses for different categories of staff.
14 Hopewell Holdings LimitedOUR PEOPLE
The Independent Commission Against Corruption
(ICAC) was invited to run briefing sessions on
integrity to raise our staff’s awareness on the risks
of corruption and related malpractices in the
workplace. Representatives from the Office of the
Privacy Commissioner for Personal Data and the
Equal Opportunities Commission were invited to
hold seminars on statutory requirements on a
regular basis. In 2015, we invited a professional
lawyer to brief our staff on the newly enacted
Competition Ordinance.
After each training session, we obtained staff feedback to At Heyuan Power Plant, we received 3 Star Certificate of
improve our training strategies and arrangements. As National Occupational Safety Association Five Star System
recognition of staff motivation and learning effort, we and First-Class Enterprise for Work Safety Standardisation.
issue a Training Certificate to each participant. We see We set medium and long term targets on the overall
effective training programmes and workshops as an operation safety and formed an occupational health and
important means to enhance employees’ performance as safety committee. Committee members include the
well as sense of belonging to the Company. Chairman and senior management staff of Heyuan JV are
responsible for internet security, road safety, fire safety,
Health and Safety occupational safety and health, risk management and
Health and safety issues are important focus areas across safety training. We conducted various training and
all our businesses. workshops during the year, covering safe storage of
hazardous chemicals, fire rescue and first aid.
In Mainland China, both the GS Superhighway JV and the
West Route JV continued to run Safety Operation Month In Hong Kong, fire safety measures are in place at all our
to reinforce the culture of safe operation, strengthen premises. We have been working with the Fire
employees’ awareness on safety and improve their Services Department of the Hong Kong Government to
knowledge of work safety law. We also published safety arrange relevant seminars, fire drills and training for our
management regulations which were distributed to Fire Safety Ambassadors to raise employees’ awareness
frontline staff. on fire safety. Regular safety inspections and improvement
works on our premises are conducted to safeguard our
employees, tenants, residents and users of our buildings.
Our premises have pledged support to the Workplace
Hygiene Charter advocated by the Occupational Safety
and Health Council (OSHC). We also organised safety
training and workshops for frontline staff of our property
management division.
We keep track of the latest government information on
the spread of communicable diseases and provide prompt
preventive advice and measures on our intranet. Within
the Group, 23 employees were trained as Certified First
Aiders.
Sustainability Report 2015/16 15OUR PEOPLE
Work-life Balance
To encourage work-life balance and enhance employee
relationship, we established HH Social Club — a platform
to engage employees through volunteering and leisure
activities. We encourage our employees to create and
host interest groups based on their interest. In addition to
football, bowling and photography groups, running and
basketball groups were set up during this year.
We organised various interest classes such as Muay counselling services. A 24-hour hotline allows employees
Thai, 3D cake, silver accessories and ukulele, allowing staff and their immediate family members to address personal
to explore new interests and build up team relationships. problems or financial distress in confidence. We were
This year, we incorporated volunteering initiatives when awarded Family-Friendly Employers and Special Mention
organising interest classes. (Gold) of 2015/16 Family-Friendly Employers Award
Scheme by Family Council and ERB Manpower Developer
We care about our staff’s physical and mental health. In Award Scheme — Manpower Developer 1st (2010–2018)
2015, we set up a “Health Booth Day” on which staff in recognition of our work.
could experience the “Chinese Medical Check Up” and
“Massage” during office hours. In addition, an Employee In Mainland China, the GS Superhighway JV organised a
Assistance Program (EAP) is available to offer stress 2-day project adventure in Shenzhen to strengthen
management and wellness-related training and leadership and team spirit among staff and also spring
activities to promote local culture.
HH Social Club volunteers attended a lesson to
learn to play ukulele and then partnered with
the Wan Chai Methodist Centre for Seniors to
teach elderly people to play ukulele. HH Social
Club aimed to bring joy and laughter to the
elderly via this event and encourage them to try
new hobbies.
16 Hopewell Holdings LimitedENVIRONMENTAL PERFORMANCE
OUR MANAGEMENT APPROACH
We are committed to protecting the environment and
environmental considerations are taken into account
seriously during our decision-making process. Our
Sustainability Steering Committee has overall
responsibility for environmental considerations across the
Group while each business unit has its own responsibility
to implement appropriate environmental measures.
We strive to promote environmental awareness among
staff as they are key to improving our environmental
performance. We have carried out various awareness-
raising activities through our Go Green Workplace
campaign. A Green Captain from each department was
nominated for executing and driving our office green
measures as well as engaging our employees in carrying
out effective environmental practices.
KEY BUSINESS IMPACTS
We strive to minimise the environmental impact of our
business by implementing a variety of green measures,
including responsible use of resources, reducing carbon
emissions, energy saving, waste management and
pollution prevention.
Key Business
Direct Operations Property Hospitality Highway Energy
Environmental Impact
Emissions (carbon, NOx, SOx and dust)
Waste (commercial waste and residential waste)
Pollution (noise and water)
Biodiversity
Impact mitigation priority High Medium Low
Sustainability Report 2015/16 17ENVIRONMENTAL PERFORMANCE
EMISSIONS
Key Business Operations Property Hospitality Highway Energy
Electricity and Coal and
Emission source Electricity Electricity and fuel
town gas electricity
Property Division
According to Hong Kong Climate Change Report 2015 issued by Environment Bureau, buildings account for about 90%
of total electricity consumption and contribute more than 60% of greenhouse gas (GHG) emissions in Hong Kong. As a
responsible property developer and asset owner in Hong Kong, we actively monitor our carbon emissions and
incorporate a series of energy saving measures in our buildings as well as engage our partners and tenants to raise their
awareness on energy saving.
Upgrading Our Facility
Our Group actively invests in energy efficient technology to save energy. KITEC has replaced the deteriorated and
defective insulations for the aged chilled water risers at Mechanical and Electrical Room Zone 3 to reduce energy loss in
March 2016. Panda Place has replaced all existing T5 fluorescent tubes and light fittings with 211 sets of LED tubes at
the 5/F car park to save energy and reduce maintenance cost. It has also dismantled and replaced the defective
insulation of chilled water pipes at some shops and replaced the defective thermal insulation in storeroom at G/F in
order to maintain thermal insulation of pipes in good condition and save engrgy.
HREA joined hands with Infiniti, Green City Solutions, JOS and
Microsoft Hong Kong to install Asia’s first City Tree outside
Hopewell Centre. A pioneering urban and roadside feature
standing 3 metres high, the City Tree is the first air-purification
installation with a combination of Internet of Things (IoT)
technology and biotechnology in Asia. The special moss culture
and vascular plants absorb and filter fine dust, nitrogen oxides and
other air pollutants emitted from car exhaust to alleviate
surrounding air pollution. The “German-design, Made-in-Hong-
Kong” City Tree was built with solar panels and digital systems
that reduce the need for regular maintenance. Inside the unit are a
number of sensors that enable City Tree to monitor the moisture
level of its purifying moss and report on air quality in real time.
Similar installations have already been in place in numerous
European cities, including Paris, Berlin, Munich, Dresden and Oslo,
and they are positively received.
18 Hopewell Holdings LimitedENVIRONMENTAL PERFORMANCE
Our Group is also actively promoting the use of cleaner
vehicles which can help to reduce greenhouse gas
emissions. We continue to set up more electric vehicle
(EV) chargers at our properties to promote the use of
EVs. 4 new Tesla superchargers were installed at both
KITEC and Panda Place this year in order to meet the
growing demand for EV chargers.
General EV Tesla Taxi
Site
Charger Charger Charger
USAGE OF EV CHARGERS AT
8
Hopewell
1 (6 Superchargers, 2
HOPEWELL CENTRE IN 2015
Centre
2 Regular Chargers)
10 3,500
KITEC 4 (4 Superchargers, 0 3,000
6 Regular Chargers)
2,500
Panda 4 2,000
4 2
Place (4 Superchargers) 1,500
No. of Cars
Wu Chung 1,000
9 0 0
House 500
Broadwood 0
20 0 0 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Twelve
Sustainability Report 2015/16 19ENVIRONMENTAL PERFORMANCE
Participating in Government Campaigns
We participated in the “Carbon Audit • Green Partner” organised by EPD, signed
the “Carbon Reduction Charter” and set up various carbon reduction measures to
reduce GHG emissions.
Since 2012, we have been signing up for the Energy Saving Charter which was
jointly organised by the Environment Bureau and the Electrical and Mechanical
Services Department to promote energy conservation for combating climate
change. Hopewell Centre, Wu Chung House, E-Max of KITEC and Panda Hotel
pledged to save energy by maintaining an average indoor temperature between
24–26°C during the summer months from June to September, switching off
electrical appliances when not in use and procuring energy efficient appliances.
Our Group signed the Charter on External Lighting which was newly launched by
Environment Bureau in 2016. We pledged to switch off external lighting
installations of a decorative, promotional or advertising nature from 11p.m. or
midnight to 7a.m. on the following day to minimise light nuisance and energy
wastage.
Working with NGOs
As an Earth Partner of Friends of the Earth (HK), we
participated in their Green Missions scheme and took
part in two Green Missions, Save Energy Mission and
Save Resources Mission to encourage energy saving
and promote resource efficiency. Our staff are
encouraged to save energy and resources in order to
minimise our impact on the environment. We were
awarded Gold Level in Save Energy Mission (5%
reduction in electricity consumption) and Bronze Level
in Save Resources Mission (2% to 3.9% reduction in
paper usage and laser and ink cartridge usage as well
as 2% to 3.9% increase in paper recycling and laser and
ink cartridge recycling).
We also participated in the GOALS organised by WGO
and fulfilled a minimum of 30 criteria from their
checklist. A green audit at our office workplace has
been conducted to verify that our criteria checklist
actions have been effectively implemented. As a result,
we received the “Green Office” Label and “Better
World Company” Label in recognition of our efforts
towards a low carbon and green office.
20 Hopewell Holdings LimitedENVIRONMENTAL PERFORMANCE
Highway
The GS Superhighway JV is a pioneer in Guangdong Province in replacing all conventional low-mast sodium lamps with LED
lights on 122.8 km main alignment of the GS Superhighway. After full operation of LED lights since June 2013, electricity
consumption on the main alignment has been maintained at a low level. Moreover, the GS Superhighway JV refitted the
high-pole lamps with energy-saving lights to further reduce electricity consumption in June this year. Phase III West also
adopted energy-saving LED lights along all tunnel sections and toll plazas since its opening in January 2013.
We endeavour to explore possibilities of expanding our green
car fleet. We now have three petrol-electric hybrid vehicles
and one EV in our car fleet. From our experience, the use of
petrol-electric hybrid vehicles reduces around 40% of fuel
consumption when compared with other conventional
vehicles. We also encourage staff to use petrol-electric hybrid
vehicles and EV for business trips. Greenhouse gas emissions
are expected to decrease with the use of petrol-electric
hybrid vehicles and EVs. Fuel consumption in both JV
companies was reduced by 11.6% year-on-year as a result of
effective car usage management.
Energy
Heyuan Power Plant has planned to invest more than RMB300 million to
upgrade a flue gas emission system for the plant, including low NOx burners
modification, addition of flue gas heat exchanger, dry electrostatic precipitator
improvement, NOx reduction system upgrade and addition of wet electrostatic
precipitator. Unit 2 upgrade was completed and started to operate in March
2016, all the emission level met the China Flue Gas Super Low Emission
Standard. Unit 1 will be completed by the end of 2016.
SO2 NOx Dust
(mg/Nm3) (mg/Nm3) (mg/Nm3)
China Flue Gas Super Low Emission
Standard for coal-fired power plants 35 50 10
Emission level during the trial run after
the upgrade to super low emission
system for Unit 2 10 35 1
Heyuan Power Plant has been implementing various energy saving
initiatives. Around 2MW roof-top solar panels has been installed at major
buildings, car park and free space in order to save energy. To improve
energy efficiency and reduce air pollution, the plant is planning to supply
steam gas to nearby industrial park by elimination of small-size boilers.
Sustainability Report 2015/16 21ENVIRONMENTAL PERFORMANCE
Waste Management
Our diverse business generates different kinds of waste and we have been actively implementing various 3R campaigns
to reduce waste. We are also assessing the potential impact of the future implementation of quantity-based municipal
solid waste (MSW) charging scheme and preparing possible solutions.
Methods in Handling Different Kinds of Waste
Electronic Waste 107 pieces of small waste electrical and electronic equipment were collected and sent to our
recycler Li Tong Group for recycling. Hopewell Centre has joined the Computer Recycling
Programme organised by EPD for used computers and computer accessories since 2013.
GARDENEast donated over 100 pieces of “Green appliances” to the WEEE Go Green
Scheme of St. James’ Settlement. Hopewell Centre, QRE Plaza, Wu Chung House and
Broadwood Twelve also received the Certificate of Appreciation from the Computer &
Communication Products Recycling Programme of EPD.
Plastic Waste Hopewell Centre, GARDENEast and Wu Chung House have participated in the Yan Oi Tong
Plastic Recycling Partnership Scheme organised by Yan Oi Tong EcoPark Plastic Resources
Recycling Centre since 2011. Both Hopewell Centre and Wu Chung House won Bronze Awards
in the categories of Housing Estate and C&I Building and 3 tonnes of plastic were recycled.
Hopewell Centre has launched a Shopping Bag Recycling programme starting from August 2015.
A recycling box was placed in prominent positions for collecting carrier bags which will be shared
with others for reducing waste. ITC replaced plastic take-away bags with non-woven bags and
paper bags which helped to reduce plastic bag consumption and encourage recycling.
Food Waste Panda Hotel and ITC collected 72,645 litres and 49,941 litres of food waste respectively which were further processed into
animal feed by recyclers. Starting from January and March 2015, the food waste was handled by South China Reborn
Resources (Zhongshan) Co. Ltd, Hong Kong Division. Panda Hotel and ITC collected 7,164 liters and 311 litres of used cooking
oil respectively for refining into bio-diesel by recyclers. In 2015, Broadview Villa purchased an on-site food waste composter to
tackle the food waste problem.
Waste Glass Panda Hotel sorted and delivered used bottles to proper recycling companies for further processing and continued to
participate in the Glass Container Recycling Programme for the Hotel Sector supported by EPD and the Hong Kong Hotels
Association. From July 2015 to June 2016, 8,186 kg of used bottles have been collected which will be manufactured into eco-
bricks by recyclers.
Chemical Waste Hopewell Centre, KITEC, Panda Place, Broadwood Twelve, GARDENEast, Wu Chung House and Villa Lotto have registered
with EPD as chemical waste producers under the Waste Disposal (Chemical Waste) (General) Regulation. We have
implemented a number of controls to ensure that all hazardous chemical wastes were transported and treated by licensed
waste collectors. At Hopewell Centre, KITEC, Panda Place and Broadwood Twelve, 9.8 kg, 600 kg, 20 kg and 17.5 kg of
chemical wastes were collected and transported by licensed waste collector respectively. Most of them are fluorescent tubes/
lamps. No chemical spills happened on our property during the reporting period.
Waste Water Hopewell Centre, QRE Plaza, Panda Place, Broadwood Twelve, Wu Chung House and Villa
Lotto have obtained the “Waste Water Discharge Licence” from EPD to ensure that our
effluent discharge meets regulatory standards prior to discharge. Our power plant is
equipped with a wastewater treatment system to achieve zero discharge of wastewater. Our
application of zero discharge of wastewater technology at our coal-fired power plant gained
an Environmental Protection with Science and Technology Award (third prize) from the
Ministry of Environmental Protection of the People’s Republic of China.
Festive Waste Panda Hotel participated in the Chinese New Year Peach Blossom Recycling Programme organised by the Hong Kong
Environmental Protection Association for the fourth year. Withered plants were recycled and further processed into organic
fertilisers or compost which were then donated to local schools for planting use.
Commercial 208kT of pulverised fuel ash, 46kT of gypsum, 17kT of slag, 0.3kT of crystalline salt, 0.6kT of pebble coal and 4.5kT of mud/
Waste sludge were reused or recycled by our power plant, these are refined into concrete, plasterboard, bricks, industrial grade salt,
fuel and eco-bricks respectively.
22 Hopewell Holdings LimitedENVIRONMENTAL PERFORMANCE
During the reporting period,
Hopewell Centre, KITEC and Panda
Place joined the 18-month Waste
Check Charter organised by EPD to
promote waste reduction. We
pledged to measure the quantity of
waste disposed of and recyclables
collected regularly.
Our Group continues to participate
in the Wastewi$e Certificate Programme under Hong Kong Green Organisation
Certification led by ECC of the Hong Kong Government, which requires
participants to achieve a set of requirements and targets in waste reduction,
recycling and green purchasing. Hopewell Centre, Panda Place, GARDENEast
and Villa Lotto were awarded the “Excellence Level” Wastewi$e Certificate
while Panda Hotel and Broadwood Twelve were awarded the “Good Level”
Wastewi$e Certificate. These recognise our efforts and commitment to
environmental protection and waste reduction.
In July 2016, we held a guided green tour of
T•Park in Tuen Mun, Hong Kong’s first self-
sustained sludge treatment facility which aimed to
enhance awareness of sustainable development
and to showcase the benefits of the waste-to-
energy approach in waste management. 12 staff
visited the Park and explored its green features
and enjoyed a wide range of educational and
leisure facilities, including a landscaped garden
with five themes, a roof garden and a wetland
habitat for wildlife. They all gained experience in
waste management and learned about the
treatment of waste in a sustainable manner.
Biodiversity
Food and beverage accounts for the largest element in hospitality industry. We
strive to provide good quality food and educate the public in favour of sustainable
consumption by raising their awareness of how their consumption can affect the
oceans. They can in turn make an educated decision and go for choices that help
protect our environment. Panda Hotel and ITC provide Ocean-Friendly Menu which
made reference to WWF-Hong Kong Seafood Guide advocating consumption of
sustainably-harvested seafood. In addition, our catering outlets continued to
promote shark fin-free menu options in order to provide a sustainable alternative for
our customers.
Sustainability Report 2015/16 23OUR COMMUNITIES
We strive to build a sustainable community by leveraging our business resources, engaging our employees and
partnering with NGOs. We have established four core sustainability areas, including Environmental Protection,
Community Engagement, Youth Development and Sports, Arts and Culture to guide our community initiatives. During
the reporting period, we donated around HK$2.7 million to 12 key NGO partners. We also completed 103 community
programmes and contributed 980 hours to voluntary services.
Community Contributions Community Contributions
by Categories of Motivation by Input Category
1%
17%
24%
35%
Charitable Gifts
(Tend to be ad hoc or
one-off contributions) Cash Contributions
Commercial Initiatives
(Tend to be business-related activities) 75% Contributions raised
48% by employees
Community Investment
(Tend to be more proactive and In-kind Contributions
strategic than charitable gifts)
24 Hopewell Holdings LimitedOUR COMMUNITIES
COMMUNITY ENGAGEMENT AT A GLANCE
To enhance awareness of To serve the community and
environmental protection improve the quality of life
among employees and the public Business Community of the people we serve
• E-Max “Green Carnival” Need Need • Tuen Ng Volunteer Visit 2016
• Electrical and Electronic • Ukulele Workshop with
Waste Recycling Seminar the Elderly
• The Green Heroes – • Elderly Home Visit
Treasure for Green Fun Day • Happy Family Poon Choi
• Earth Hour 2016 Feast 2016
• Hong Kong Tree Planting • Dress Casual Day 2015
Day 2016 • 2015/2016 Hong Kong
• Hopewell Junior Volunteers and Kowloon Walk for
Programme -“A Journey to Millions
• Skip Lunch Day 2016
Food Saving” & Upcycling ey NGO Partne
Workshop 12 K rs • Love Teeth Day 2015/2016
• T•PARK Tour • St. James’ Settlement
Valentine’s Rose Charity
• The Community Chest
en
tal 21% Sale 2016
Green Day 2016 nm ion
• Go Green Fiesta o ect E
• St. James’ Cup Kin-Ball
t
Pr ir
Co gag
Charity Tournament 2015
v
• Bag-2-Bag
o
n
En
mm eme
• Heifer’s Race to Feed 2015
103 980
uni nt
• Mooncakes for Charity 2015
ty
• TWGHs “iRun” —
Programmes Volunteer
Hong Kong Jockey Club
a n d C u lt u r e
Sp o r t s, A r t 2 %
Participated Service Hours
47%
Special Marathon 2016
• United Christian Hospital —
To contribute to the Fund Raising Movie Screening
HK$2.7M • Sponsorship of movie
s
development of sports, arts
1
and culture screening & cinema coupons
Donation • SPCA Charity Raffle 2015
• Sponsorship of Asian De Y outh
ve l
Youth Orchestra op m
e nt 20 % To nurture our young people
• World Music Day in
Wan Chai for the future
• Wan Chai Wine Walk
• JA Career Dimensions –
& Music Stroll
Career Check-in
• Kids Drawing Charity
@Panda Hotel
• Sponsorship of 40th
• Work Experience
Hong Kong International
@Panda Hotel
Film Festival (HKIFF)
• Hopewell Junior
• 2015 Sundance
Volunteers Programme
Film Festival HK
• Sponsorship of Soccer Team of
• 2016 Sundance
Wan Chai Sports Federation
Film Festival HK —
Business Economic Social • Sponsorship of Hong Kong
Short Film Master Class &
Value Growth Cohesion Outstanding Students’
Short Film Competition
Association — “Explorez 2016”
• Sponsorship of Lingnan
University Fundraising
Walkathon 2015
• Love Junior Campaign
• Christmas and New Year
Children’s Party
• 2015 HKIFF Students Summer
Programme
Sustainability Report 2015/16 25You can also read
