2018 CMCA ANNUAL CONFERENCE - Colorado Springs, Colorado October 17-19, 2018 - Colorado Municipal Clerks Association
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2018 CMCA ANNUAL CONFERENCE
Colorado Springs, Colorado
October 17-19, 2018
Wednesday, October 17, 2018
Session: Opening Ceremony 8:30 am – 10:00 am
Nick Kittle, Professional Speaker
Nick has spent the last 13 years in government, most recently as a Chief
Innovation Officer, and more than ½ of that has been in government
innovation, including founding one of the first five government innovation
offices in the country and pioneering the concept of innovation value. During
his government career, Nick has directed 13 different divisions and developed
over 65 unique or first-of-their-kind pilot projects while directly generating
$7.8 M in savings, and winning 3 national awards. Nick has founded innovation
offices in a conservative city and a liberal county, as well as consulted across
the country on government innovation, and has written extensively including pieces for the Harvard
Government Innovators Network, Alliance for Innovation, and Governing Magazine.
Nick now trains across the country on building Sustainovation™, or sustainable innovation for government,
and on creating high-performance government with Cartegraph. Nick is a dynamic TEDx speaker (Life 2.0),
keynote and government performance and innovation coach from Colorado, delivering a powerful message—
and in his main time, he is a father, husband, BBQ champ and avid disc golfer.
Concurrent Session #1: Citizen and Community Engagement 10:15 am – 11:30 am
Kelly Ohaver, Customer Experience Manager
City of Centennial
Kelly’s expertise in both public and private sector environments spans service,
sales and operations. As the Customer Experience Manager for Centennial,
Colorado since 2012, Kelly is believed to be one of the first customer
experience professionals in local government. Kelly leads a customer
experience program; proposes service improvement initiatives; develops and
implements guidelines for promoting positive service experiences; provides
service performance data, review, and analysis; and runs the city’s leadership
academy, Centennial 101.
In 2014 Kelly co-created Centennial’s citizens academy, Centennial 101, and she has successfully facilitated the
program five times since then. Centennial’s wildly popular program provides citizens an overview of their local
government and its operations and prepares residents to become more engaged with the City. Many go on to
serve on Boards and Commissions or even run for Council. Also, Kelly has helped other communities establish
their own Citizens Academy while continuing to refresh Centennial’s program.
Fueled by a passion for finding creative approaches to delivering service, Kelly enjoys the interwoven
complexities and simplicities inherent in the customer experience, because it makes her job both challenging
and exciting.
Concurrent Session #2: How to Be Effective with Social Media 10:15 am – 11:30 am
Dionne Waugh, Communications Manager
Jefferson County Sheriff
Kate Kimble, Police Public Relations Manager
City of Fort Collins
Concurrent Session #1: The Unintentional Roles of a Municipal Clerk 12:30 pm – 1:45 pm
Suzanne LeClercq, City Clerk
City of Woodland Park
Concurrent Session #2: Cyber Hygiene at Home and Work 12:30 pm – 1:45 pm
Dusty Dezell, Chief Information Security Officer
City of Colorado Springs
Dusty Dezell is the Security and Innovation Manager with the role of the Chief
Information Security Officer (CISO) for the City of Colorado Springs. In his role,
Dusty is accountable for the security, enterprise architecture, and solution
engineering of the City network. Dusty is an Air Force Veteran and has more
than 25 years of IT experience in the Department of Defense and local
government industries. This includes a background in Cybersecurity, System
Administration, Program Management, IT Operations Management, and IT
Service Management. Dusty holds a Masters in Business Administration and a Bachelor of Science in
Computer Networking. In the Cybersecurity discipline he is a certified C|CISO and CISSP as well as a PMP and
an ITIL Expert.
Forest Senti,
National Cyber Center
General Session: Legislative Update 2:00 pm – 3:30 pm
Kevin Bommer, Deputy Director
Colorado Municipal League
Kevin has been with the Colorado Municipal League since 1999 and is primarily
responsible for managing CML’s legislative program, as well as advocating
municipal interests before the state legislature and various administrative
functions for the League. Kevin's main lobbying areas are beer and liquor
licensing, marijuana, severance tax, labor and employment,
telecommunications and broadband, and several other issues of municipal
interest. He also assists in training and answering inquiries from municipal
officials, oversees CML’s strategic planning process, and authors the “CML
Legislative Matters” blog.
While attending the University of Wyoming, Kevin interned in Washington, DC for U.S. Senator Alan K.
Simpson and subsequently staffed his Laramie, Wyoming field office. Prior to joining CML, Kevin was the Local
Government Coordinator for Envision Utah, a public-private partnership for responsible growth management,
from 1996-1999. Envision Utah was chaired by Gov. Mike Leavitt, consisted of over 100 public and private
sector members, and is still in operation today. Kevin was responsible for the involvement of 76 municipalities
and 10 counties.
Kevin was born and raised in Jackson Hole, Wyoming and graduated from the University of Wyoming. He holds
a bachelor’s degree (BS) in political science and a master’s degree (MPA) in public administration from UW.
Thursday, October 18, 2018
Concurrent Session #1: Mental Health First Aid 8:30 am – 9:45 am
Mary Sean O’Halloran, Professor Emerita, Psychologist, MHFA Trainer
University of Northern Colorado
Mary Sean O’Halloran is a certified MHFA trainer with years of experience
teaching and training in the mental health field. She is a licensed psychologist
and professor emerita at the University of Northern Colorado. Her 25 year
career on the faculty included teaching a wide range of courses including
psychological trauma and crisis intervention, which she continue to teach at
UNC as adjunct faculty. For 20 years, she served as the director of the UNC
Psychological Services Clinic. This clinic focuses on training graduate students
to provide mental health services to community and school agencies. Dr. O’Halloran has published and
presented locally, nationally, and internationally and she has taught in Ireland, France, and Thailand. She is
passionate about mental health education and in enhancing awareness, knowledge and skills for community
members on mental health and self-care topics.
Concurrent Session #2: Moving from a Liquor Authority Board 8:30 am – 9:45 am
to a Hearing Officer
Lee McRae, License Enforcement Officer
City of Colorado Springs
Lee McRae is the License Enforcement Officer for the City of Colorado Springs, where he administers and
enforces business licenses issued by the City Clerk’s Office. His primary focus is on reviewing and licensing
Medical Marijuana licensed businesses (about 350 licenses) and Liquor licensed businesses (about 850
licenses), ensuring licensee compliance with State law, City Code, rules and regulations, and also participates
in State rulemaking work groups.
A longtime veteran of management and ownership in the hospitality, photography, and telecommunications
industries, Lee is a former member and former Chairman of the Colorado Springs Liquor and Beer Licensing
Board, and also assisted in municipal and county elections prior to his starting in his current position with the
City of Colorado Springs in February of 2011, where he continues in a lead role for conducting elections for the
City.
Barbara Setterlind, City Clerk
City of Centennial
Barbara Setterlind has been the City Clerk in Centennial since October 2014
and was the Deputy City Clerk for seven years prior. She began working for the
City of Centennial in April, 2005, in the Municipal Courts before moving to the
City Clerk’s Office.
Barb holds a Bachelor of Sciences Degree from Central Michigan University and
a Paralegal Certificate from Aurora Community College and received Master
Municipal Clerk designation from the International Institute of Municipal Clerks in February. Barb has been a
member of the CMCA Records Committee, serving as the Chair in 2015, and recently as the Education
Coordinator for Records Management PDOs. She has also been a member of the Education Committee and
the Ways and Means Committee.
Barb and her husband enjoy traveling, reading, and spending time with her family.
Cheryl Aragon, Deputy City Clerk
City of Greeley
Cheryl Aragon has been Greeley’s Deputy City Clerk for the past 28 years.
During her time in this position, Cheryl has been involved in every function of
the Clerk’s Office including election administration, board and commission
recruitment and appointment, records management, administrative code
compliance hearings, and clerk to the Mayor, City Council and City Manager.
Her primary focus during her time in the City Clerk’s Office, however, has been
to facilitate the liquor licensing function for Greeley’s 165 liquor licensed
establishments and coordinating various review and process elements with
several other City Departments. Cheryl has developed a passion for following new and ever-changing
Colorado State Liquor legislation and strives to streamline procedures and implement practices that help
Greeley applicants get open for business.
She has also served for over 15 years as a trainer of other Colorado Municipal Clerks and Licensing
Administrators in the area of liquor licensing.
Cheryl received her Certified Municipal Clerk designation in 1994, was awarded membership in the Master
Municipal Clerk Academy in April of 2000 and continues her pursuit of education in this field. She is a member
of the International Institute of Municipal Clerks, the Colorado Municipal Clerk’s Association and has served on
numerous boards of directors in the Greeley and Weld County community including Leadership Weld County,
Exchange Club of Greeley and A Kid’s Place.
Concurrent Session #1: Basics of Fund Accounting 10:45 am – 12 pm
and How to Prepare for the Annual Audit
Jean Kinney, Treasurer
City of Fort Morgan
Jeanne Kinney graduated from University of Nebraska at Omaha with a Bachelor’s in Accounting. She holds a
CMA, and an MBA from Wayne State College. She has worked in a variety of positions—Rate Case Accountant
for a telephone company, Feedlot Accountant, Senior Accountant for a manufacturing company,, several
hospital accounting positions including CFO, and presently City Treasurer at City of Fort Morgan. She taught
accounting classes while attending grad school and as adjunct faculty after.
Concurrent Session #2: Smarter Not Harder - Organization/Office Management 10:45 am – 12 pm
Judy Egbert, Owner/Consultant
GovPro Consulting
In 2014, Judy left behind 27 years with the City of Alamosa and embarked on
the adventure that is GovPro Consulting. Over the past four years of
consulting, she has assisted over 20 jurisdictions with over 30 projects.
She has been a CMCA member since 1988. She has served as Director, Vice
President, President, Past President, and Region 8 Representative. She has
participated in the Awards, Membership, and Education Committees, and was
honored with the “Outstanding Contribution to CMCA” award in 1998 and
2003; and as “Clerk of the Year” in 2004. She earned her CMC in 1994 and MMC in 2002. She earned her
SPHR (Senior Professional in Human Resources) certification in 2011.
As a retiree and consultant, Judy remains active in CMCA and involved in the professional development of
Municipal Clerks. She makes time to pursue her hobbies of bicycling, skiing, and hiking.
Concurrent Session #1: Finance Round Table 3:00 pm – 4:45 pm
Concurrent Session #2: Managing Organizations in a Sea of Change 3:00 pm – 4:45 pm
d
Karen Palus,
The City of Colorado Springs
The City of Colorado Springs serves over 482,000 residents, offering
recreational, historical, and environmental programs, which provides services
for all ages and abilities. Her responsibilities include oversight of the operations
of Pikes Peak America’s Mountain, nationally recognized #1 Park in the country
Garden of the Gods Park, two golf courses, two cemeteries, all City- owned
cultural facilities and the Public Art program. The City of Colorado Springs has
been recognized for its innovative partnerships; it holds a Gold Medal Award
from the National Recreation and Park Association and has recently begun preparing for National
Accreditation.
Karen is a Certified Parks and Recreation Professional (CPRP) and has over 29 years of experience. She
received her Master’s Degree in Public Administration from the University of Central Florida and her Bachelor
of Science Degree in Secondary Physical Education from the University of South Florida.
Karen is a member of the Colorado Parks and Recreation Association, and has recently been appointed as the
Parks and Recreation State Representative for the Colorado Municipal League. Karen received two awards this
past year, one from the City of Colorado Springs Downtown Partnership as a Downtown Star for Outstanding
Civil Servant for her efforts and support of downtown development and activation initiatives. She was also
recognized by the Garden of the Gods Rock Ledge Ranch POWWOW Committee as an honorary Elder for her
continued support of the Native American culture in the Pikes Peak Region, a responsibility she feels honored
to steward.
Friday, October 19, 2018
General Session: Best Practices Round Table 7:45 am – 9:15 am
Cheryl Aragon, Deputy City Clerk
City of Greeley
Cheryl Aragon has been Greeley’s Deputy City Clerk for the past 28 years.
During her time in this position, Cheryl has been involved in every function of
the Clerk’s Office including election administration, board and commission
recruitment and appointment, records management, administrative code
compliance hearings, and clerk to the Mayor, City Council and City Manager.
Her primary focus during her time in the City Clerk’s Office, however, has been
to facilitate the liquor licensing function for Greeley’s 165 liquor licensed
establishments and coordinating various review and process elements with
several other City Departments. Cheryl has developed a passion for following new and ever-changing
Colorado State Liquor legislation and strives to streamline procedures and implement practices that help
Greeley applicants get open for business.
She has also served for over 15 years as a trainer of other Colorado Municipal Clerks and Licensing
Administrators in the area of liquor licensing.
Cheryl received her Certified Municipal Clerk designation in 1994, was awarded membership in the Master
Municipal Clerk Academy in April of 2000 and continues her pursuit of education in this field. She is a member
of the International Institute of Municipal Clerks, the Colorado Municipal Clerk’s Association and has served on
numerous boards of directors in the Greeley and Weld County community including Leadership Weld County,
Exchange Club of Greeley and A Kid’s Place.
Linda Blackston, Town Clerk, CMCA Co-Education Vice Chair
Town of Lochbuie
Linda Blackston has been a Town/City Clerk for 11 years. She worked for Town
of LaSalle for 5 years as the Town Clerk and Treasurer, the Town of Mead for 5
years as the Town Clerk, City Clerk at the City of Aurora and is currently the
Town Clerk of Lochbuie. She received her Certified Municipal Clerk’s
Certification from the International Institute of Municipal Clerks in 2011and her
Masters Municipal Certification in 2016. She is a member of the International
Institute of Municipal Clerks and the Colorado Municipal Clerk’s Association.
She has been the Chair, Vice Chair or member for the Colorado Municipal Clerks Association (CMCA) Ways and
Means Committee and currently is the Co-Vice Chair of the Education Committee. I am a member of the CMCA
Awards Committee as well.
Linda is married, has 8 children (his, mine, and ours) and 29 wonderful grandchildren.
Hobbies/Interests: Linda is a Colorado native and enjoys camping and traveling with her friends and family,
walking, and learning. She enjoys working with other Municipal Clerk’s, the Colorado Municipal Clerk’s
Association, and is very interested in local government.
April Hessman, Town Clerk, CMCA Co-Education Vice Chair
Town of Pagosa Springs
April started working for the Town of Pagosa Springs in 2006 as an
administrative assistant. In 2008 she was appointed as the Town Clerk for
Pagosa. The office of Town Clerk, as in most small towns, handles clerk duties as
well as finance, human resources, utility billing, tax collection, budgeting,
elections, licensing and so much more. April was fortunate to have the Clerk’s
Institute, PDO trainings, and connections with fellow clerks to learn the ins and
outs of the Clerk’s position. In 2013 April earned her CMC designation and is
working toward her MMC. She completed an Associates Degree in Business
Administration in 2017 and is working on her Bachelor’s Degree.
Nancy Vincent, Senior Deputy City Clerk, CMCA Co-Education Chair
City of Thornton
Nancy Vincent began working for the City of Thornton in February 1974 as a
utility billing specialist, became the City’s first Deputy City Clerk in April 1979,
and was promoted to City Clerk in December 1981. She began serving as the
Senior Deputy City Clerk in March 2017. As City Clerk, Nancy has been
responsible for major projects such as developing the City’s Central Records
System, the recodification of Thornton’s City Code, development of detailed
election procedures and candidate informational packets, the Preserving
th
History Project for the City’s 40 Anniversary Celebration, implementation of the City’s first document
management system, and helped implement Thornton’s marijuana licensing process. Nancy received her
Certified Municipal Clerk designation in September 1986 and received her Master Municipal Clerk designation
in 2002. She has been active in the Colorado Municipal Clerks Association since becoming a member in 1979
and has served on the Audit, Membership, Study, and Records Management Committees and currently serves
on the Education Committee. She also served as CMCA Secretary and President in 2006. Because the
education of clerks is her true passion, and she believes it is one of the key elements in the professional
development of Clerks, she served on the International Institute for Municipal Clerks (IIMC) Education
Committee from 1993 to 2008. In 2009, she was given the opportunity to chair the IIMC Program Review and
Certification Committee to help rewrite and simplify the IIMC Certification Guidelines to meet the needs of
clerks around the world. She was honored to be asked by her peers to represent the Colorado Municipal
Clerks Association as a member of the IIMC Region VIII Director from 2013 to 2016. She most recently served
as Chair to the Policy Review Committee.
General Session: Closing Speaker – John Register 9:45 am – 11:45 pm
Mr. Register’s powerful keynote, “Hurdling Adversity”, challenges audiences both
young and old to unleash the inspiration in them. John has been a spokesperson for
Hartford Insurance Company, the American Plastics Council, the Ohio Willow Wood
Company, and Disabled Sports USA. He has been a solutions engine for more than 50
companies, and featured on numerous national television programs, to include: PAX
TV’s “It’s A Miracle” with Richard Thomas, FOX’s “The Edge” with Paula Zahn, NBC’s
“Weekend Today Show” with Sara James, and MSNBC’s “Morning Blend” with Solidad
O’Brian. He has also been profiled several times in The New York Times, The
Washington Post, ESPN Magazine and the Washington Kid’s Post.
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