2019 CORPORATE SOCIAL RESPONSIBILITY UPDATE - The Walt Disney ...
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2019 CORPORATE SOCIAL RESPONSIBILITY UPDATE
Table of Contents
3 LETTER FROM OUR EXECUTIVE CHAIRMAN 21 CONTENT & PRODUCTS
4 OUR BUSINESS 26 SOCIAL IMPACT
5 OUR APPROACH AND GOVERNANCE 32 LOOKING AHEAD
7 ENVIRONMENT 33 DATA AND PERFORMANCE
FY19 Highlights and Recognition......... 34
12 WORKFORCE FY19 Performance on Targets............... 35
FY19 Data Table...................................... 36
18 SUPPLY CHAIN LABOR STANDARDS
Sustainable Development Goals.......... 39
Global Reporting Initiative Index.......... 40
Intro Our Approach and Governance Environment Workforce Supply Chain Labor Standards Content & Products Social Impact Looking Ahead Data and Performance 2
LETTER FROM OUR EXECUTIVE CHAIRMAN
through our Disney Aspire program, our nation’s At Disney, we also strive to have a positive impact low-carbon fuel sources, renewable electricity, and
most comprehensive corporate education in our communities and on the world. This past year, natural climate solutions. I’m particularly proud of
investment program, which gives employees the continuing a cause that dates back to Walt Disney the new 270-acre, 50+-megawatt solar facility that
ability to pursue higher education, free of charge. himself, we took the next steps in our $100 million we brought online in Orlando. This new facility is
This past year, more than half of our 94,000-plus commitment to deliver comfort and inspiration to able to generate enough clean energy to power
hourly employees in the U.S. took the initial step to families with children facing serious illness using the two of the four theme parks at Walt Disney World,
participate in Disney Aspire, and more than 12,000 powerful combination of our beloved characters reducing tens of thousands of tons of greenhouse
enrolled in classes. We believe education is the key and our expertise in creativity and technology. Last gas emissions each year.
to opportunity and by enabling our employees to April, Walt Disney Imagineers unveiled the first
pursue their educational goals, we help to put their suite of experiences, murals, and interactive art at Our progress is addressed in more detail in this
career goals within reach. Texas Children’s Hospital in Houston, the largest report. While we have made great strides in many
children’s hospital in the country, and efforts are areas, there is still much work to be done and
ROBERT A. IGER,
We’re also committed to ensuring that more underway to roll out the program in additional many things to accomplish. We must continually
Executive Chairman,
women, minorities, and other underrepresented hospitals in the U.S. and around the globe. push ourselves and our company further. I have
The Walt Disney Company
groups have the chance to contribute in personally challenged our leaders across Disney
At Disney, we are proud to be one of the most meaningful ways, in all areas of our business. In 2020, the Disney Conservation Fund will to apply the same creativity, ingenuity, and
admired companies in the world, respected Diversity and inclusion remains a top priority celebrate its 25th anniversary. Over the past quarter dedication they bring to our world-class media and
not just for what we create, but also for how we for our company, and in 2019, we launched century, the Fund has directed $100 million to entertainment businesses to improve our programs
conduct ourselves as responsible citizens. To and deepened our investment in a number of save wildlife and protect our planet, awarding and services and to advance our environmental and
this end, our measures of success include our programs intended to expand opportunities grants to nonprofit organizations and leading social commitments – because our achievements in
impact on the environment and efforts to protect for underrepresented storytellers in film and conservation efforts around the globe. We’ve also these areas are equally important to the success of
our planet, how we operate our businesses, our television. We strengthened our internal networks inspired millions of people to take action in their our company and to the world we live in.
contributions to local communities and other for diverse communities within Disney’s workforce communities. For example, in 2019, in honor of
worthy causes, the value we place on diversity and as well, and we will continue to support these Disney’s The Lion King, we launched the “Protect We remain grateful for the strong support of our
inclusion, and our commitment to the well-being and other similar endeavors. It’s vitally important the Pride” global conservation campaign, focused employees, stakeholders, and guests, and look
and advancement of our employees. that our teams, along with the stories we tell on protecting and revitalizing the lion population forward to continuing to work together on behalf
and products we create, reflect the diversity of across Africa by raising awareness and contributing of these and other worthy causes.
Our ability to do good in the world starts with our the world in which we live, because that is how $3 million to the Wildlife Conservation Network’s
people. They are our most important assets, and we best serve our consumers and also because Lion Recovery Fund. Sincerely,
we are committed to doing what we can to enable it helps us to attract an even more diverse pool
their success, while celebrating and promoting of talent. And the variety of perspectives and Also last year, we advanced our environmental
their unique talents and perspectives. We continue experiences makes for a better creative process commitments through a mix of investments in
to invest in them and in their futures, most notably and a stronger team overall. sustainable design innovations, energy efficiencies,
Intro Our Approach and Governance Environment Workforce Supply Chain Labor Standards Content & Products Social Impact Looking Ahead Data and Performance 3
OUR BUSINESS
The mission of The Walt Disney Company is to entertain, inform, and inspire people around the globe through the power of unparalleled storytelling,
reflecting the iconic brands, creative minds, and innovative technologies that make ours the world’s premier entertainment company. 1
STUDIO ENTERTAINMENT PARKS, EXPERIENCES, AND PRODUCTS
MEDIA NETWORKS DIRECT-TO-CONSUMER & INTERNATIONAL
1 For convenience, the terms “Company”, “Disney,” “we,” and “our” are used throughout this report to refer
collectively to The Walt Disney Company and the subsidiaries through which businesses are conducted.
The acquisition of Twenty-First Century Fox, Inc. (subsequently renamed TFCF Corporation and referred to
as “TFCF”) closed in March 2019.
Intro Our Approach and Governance Environment Workforce Supply Chain Labor Standards Content & Products Social Impact Looking Ahead Data and Performance 4
OUR APPROACH AND GOVERNANCE
CORPORATE SOCIAL As a diverse and global company operating
RESPONSIBILITY AT DISNEY in many industries, we must consider a
wide and complex set of CSR issues. Many
At Disney, we are committed to operating an of the environmental and social issues
honorable and socially responsible company. most significant to our business and our
We believe corporate social responsibility stakeholders are discussed in this report, “We continuously challenge
(CSR) represents a long-term investment including environmental sustainability, nature
that serves to strengthen our operations and
ourselves to ensure that our
conservation, workforce practices, diversity
competitiveness in the marketplace, enhance and inclusion, supply chain labor standards, actions, commitments, and
risk management, attract and engage talented content and products, volunteering, and initiatives are directed to our
From our beginnings as a cartoon employees, and maintain our reputation. Our charitable giving. Beyond this core work,
studio in the 1920s to today, Disney CSR strategy plays an important role in the we continue to build the company’s legacy
areas of greatest impact and
proudly continues our legacy of current and future success of our company. It of providing comfort to those in need, and live up to both the heritage
creating world-class stories and also serves to embolden our workforce, enrich inspiration and opportunity for those who want
our planet, and positively impact people
and vision of our company.”
experiences for every member of to improve their world.
the family. around the world. Christine McCarthy,
Senior Executive Vice President
Our approach to corporate social responsibility and Chief Financial Officer
is built upon the company’s long and enduring
legacy of engagement in our workplaces
and communities and our actions to protect
the environment. We continue to believe
in operating our company with the highest
standards of integrity.
Intro Our Approach and Governance Environment Workforce Supply Chain Labor Standards Content & Products Social Impact Looking Ahead Data and Performance 5
GOVERNANCE CSR Oversight In addition to this report, many ESG issues
Corporate social responsibility at Disney is are addressed in policies or disclosures on DIVERSITY ON OUR BOARD
Corporate Governance overseen directly by our Chief Financial Officer, our corporate website. These include both The Board of Directors of The Walt Disney
We are committed to operating our businesses in close coordination with our Chief Executive voluntary disclosures, for example our policies Company is currently comprised of nine
with the utmost integrity and adopting Officer, Chief Human Resources Officer, related to political transparency, and required directors, recruited to provide a range
governance policies that promote the General Counsel, and each of our business disclosures. These policies and disclosures can of talents, experiences, and skills. One
thoughtful and independent representation segment leaders. These individuals are be accessed online. criteria with which the Board evaluates
of our shareholder interests. The Board of supported by a network of teams addressing new members is “the extent to which the
Directors has adopted Corporate Governance policy development, strategy, program We frequently engage with stakeholders prospective nominee helps the Board
Guidelines which address, among other management, business integration, and in ongoing dialogue, including with reflect the diversity of the Company’s
things, the composition and functions of compliance. Executive leadership councils are employees, business associates, shareholders, shareholders, employees, customers and
the Board Directors, independence, stock also in place to guide key issues. For example, governmental and nongovernmental guests, and the communities in which it
ownership by and compensation of Directors, the internal Environmental Governance organizations, and consumers. We believe operates.” Among our current Board, our
management succession and review, Board Council, comprised of executives from across that working with stakeholders who represent independent Lead Director and all four of
leadership, Board committees, and selection our businesses and key corporate functions, is diverse perspectives enhances our ability to our Board committee chairs are women.
of new Directors. accountable for overseeing the integration of identify opportunities and find solutions to
environmental considerations into our business some of our most pressing challenges.
Our Board of Directors is also expected to operations and strategy, and for bolstering
uphold our Code of Business Conduct and progress toward our goals and policies. We report on ESG matters to the Board of 67%
Ethics for Directors. Similarly, the company’s Directors and its committees. These reports Ethnic/
Standards of Business Conduct are We review environmental, social, and include general assessments of priority ESG Gender
applicable to all employees of the company, governance (ESG) developments on an issues for the company and more specific Diversity
including named executive officers. We ongoing basis to ensure we are addressing reports on individual issues.
regularly engage our leaders and employees relevant issues. This analysis is underpinned by
on these Standards through training and assessments of business impact, the interests
other forms of communication. of external stakeholders, and opportunities to 4 of 9 directors are women
positively impact society. Our assessment of 3 of 9 directors are racially/ethnically diverse
More information on our Corporate the most salient issues forms the foundational
Governance practices is available in our basis of our CSR strategy and the content of
2020 Proxy Statement. our annual CSR reporting.
Intro Our Approach and Governance Environment Workforce Supply Chain Labor Standards Content & Products Social Impact Looking Ahead Data and Performance 6
Environment
Our commitment to environmental stewardship focuses
on using resources wisely and protecting the planet as
we operate and grow our business. Scarcity of natural
resources, threats to ecosystems and biodiversity, and
climate change are serious environmental issues. These
challenges demand fundamental changes in the way
society, including the private sector, operates. We strive to
reduce greenhouse gas emissions, minimize waste, and
conserve water resources.
Solar array at Walt Disney World
Intro Our Approach and Governance Environment Workforce Supply Chain Labor Standards Content & Products Social Impact Looking Ahead Data and Performance 7
ENVIRONMENTAL SUSTAINABILITY2 Disney Magic that reduces the resistance
between the hull and seawater, leading to
Reducing Greenhouse Gas Emissions energy savings. The Cruise Line also continues
to utilize shore power if the option is available
TARGET: By 2020, reduce net emissions
at ports DCL ships visit. Throughout our land
by 50% from 2012 levels3
and sea operations, we are also focused
In 2019, we reduced our net greenhouse on behavior change initiatives for our cast
gas emissions by 47% from 2012 levels. We members, employees, and guests.
achieved this reduction through a mix of
investments in sustainable design innovations, Low-carbon Fuels: We continue to operate
energy efficiencies, low-carbon fuel sources, our hundreds of buses at Walt Disney World
Disney Transportation Cast Member renewable electricity, and natural climate using 50% renewable diesel fuel. Our film Disney supported the Pennsylvania
Kenneth O’Dell showcases the Eco- solutions. Examples of key actions in 2019 and media productions are also, where Ridges Improved Forest Management
Coach sticker on the back of a Walt include the following: possible, expanding the use of electric battery Project, a project intended to enable
Disney World Resort bus that is generators on set and using cleaner fuels in landowners to manage local forests for
powered by renewable fuel. Sustainable Design: We began development vehicles and equipment. long-term health. This project, led by
of the company’s new New York City campus, The Nature Conservancy and pictured
which will include more than 1 million square Renewable Electricity: This year, we brought here, represents one of Disney’s ongoing
feet of office and production space. We online a new 270-acre, 50+-megawatt investments in natural climate solutions.
are aiming for LEED Platinum, a globally solar facility near Walt Disney World, built
recognized sustainable design certification, as in collaboration with the Reedy Creek
well as employee wellness certifications. Improvement District and Origis Energy USA.
This facility is able to generate enough power
Energy Efficiencies: We continue to drive from the sun to operate two of our four theme
emissions reductions with a portfolio of parks in Orlando. See Spotlight
projects such as heating and air conditioning
2 Environmental data and targets in this report do not include
upgrades, lighting efficiencies, and operational Natural Climate Solutions: Strategic those businesses acquired with the acquisition of TFCF. These
enhancements across the company. For investments in natural climate solutions have businesses are being integrated into our environmental policies
and footprint data collection.
example, this year Disney Cruise Line (DCL) proven to have multiple benefits for local
installed an Air Lubrication System on the communities and the planet. For example, 3 Target was established during fiscal year 2013.
Intro Our Approach and Governance Environment Workforce Supply Chain Labor Standards Content & Products Social Impact Looking Ahead Data and Performance 8
investments in forest restoration may protect our commitment to eliminate plastic straws,
natural resources and conserve habitats, as stirrers, and foam cups throughout our
well as support local communities through operations; minimized plastic bag usage in
economic development and employment. retail; and, reduced in-room guest plastics.
This year, we made investments in three
projects intended to protect existing forest Our film and television productions also
resources, alleviate forest degradation, and continue to advance practices that minimize
bolster forest health. waste and ensure the useful life of materials.
For example, our productions donate
Minimizing Waste
excess food throughout the production run,
TARGET: By 2020, achieve 60% waste encourage reuse of materials such as set décor
Walt Disney World Resort Cast Member diverted from landfills and incineration4 and construction supplies, and donate goods Disney Horticulture Cast Member
Cita Malave Vazquez moves reusable and materials at the end of production. Donnie Flanery adjusts a water
In 2019, we diverted 57% of operational
pallets used in lieu of standard wood pipe that uses reclaimed water in
waste. In fact, we sent less waste to landfills
pallets to help minimize waste and Conserving Water Resources irrigation sprinklers.
in 2019 than we did in 2014, despite the
protect forest resources. Our most recent water target, achieved in
tremendous growth in our operations over
2018, was to hold global potable water use
that same time period. We achieved these
flat to our 2013 levels. In 2019, we have again
results through a series of waste management
achieved this goal. We continue to manage
initiatives that aim to reduce, reuse, recycle,
our operational water footprint through overall
and compost materials; utilize non-thermal
conservation measures and by transitioning our
and thermal waste-to-energy programs; and
operations to non-potable water sources where
focus on behavior change initiatives with our
feasible. For example, many of our facilities
guests and employees.
use reclaimed water for irrigation and cooling
towers to reduce potable water consumption.
As evidence continues to mount regarding
the negative impacts of plastics leakage
We also continue to explore ways in which
into nature, we have taken important steps
we can be better stewards of the local
to reduce single use plastic waste in our
watersheds in which we operate and are
operations. For example, in 2019, we achieved
driving future water planning and strategies 4 Target was established during fiscal year 2013.
Intro Our Approach and Governance Environment Workforce Supply Chain Labor Standards Content & Products Social Impact Looking Ahead Data and Performance 9
in ways that are responsive to the specific The Fund also played a pivotal role in
watershed challenges at each site. For catalyzing a global conservation campaign
example, in 2019, we supported The Nature to raise awareness of the crisis facing lions
Conservancy in Florida in their ongoing work across Africa, with a $3 million contribution to
to protect and inform management of lands the Wildlife Conservation Network’s (WCN)
in the Everglades. Lion Recovery Fund and its partners. In the 25
years since the debut of the original animated
DISNEY CONSERVATION classic, The Lion King, Africa’s lion population
INTEGRATING ELECTRICITY AND
In celebration of the release of Disney’s has been halved due to a variety of threats that
ECOSYSTEMS
The Lion King, Disney launched a global Disney is committed to saving wildlife and include poaching and destruction of habitats.
Disney Conservation Team Wildlife leads
conservation campaign to raise awareness building a global community inspired to
best-in-class scientific programs to
and support the dwindling lion population protect the magic of nature together. Since As part of The Lion King “Protect the Pride”
conserve wildlife in Disney’s backyard and
across Africa. 1995, the Disney Conservation Fund has campaign, in honor of the 2019 reimagining
beyond. When we began planning for the
directed $100 million to support nonprofit of the film, Disney and WCN assembled
270-acre solar energy installation near
organizations working with communities to more than 80 of the world’s foremost lion
Walt Disney World, we challenged our
save wildlife, inspire action, and protect the conservation experts for the Lion Footprint
electricity partners and our cast members
planet. In 2019, the Fund awarded more Forum at Walt Disney World. This first of its
to envision a habitat that is friendly to
than $9 million in grants to leading nonprofit kind meeting in 20 years allowed experts
native wildlife in Central Florida. Over
organizations. from 16 countries to share best practices and
the past year, Disney Conservation Team
develop innovative solutions to this crisis.
Wildlife has collaborated to make more
than two-thirds of the facility pollinator-
friendly, by conserving specific plots of
land as pollinator gardens and maintaining
clover as ground cover throughout the site.
This creates a safe and welcoming habitat
The Harambe Wildlife Reserve at
for butterflies, bees, and other insects,
Disney Animal Kingdom is home to
including endangered and at-risk species.
34 species living across 110 acres of
So far, we have documented more than 35
open plains.
species of pollinators at the site.
Intro Our Approach and Governance Environment Workforce Supply Chain Labor Standards Content & Products Social Impact Looking Ahead Data and Performance 10Spotlight On:
RENEWABLE ENERGY
As part of our long-term goal to achieve net zero greenhouse Throughout our parks and resorts, we have also made This year, we brought online a new 270-acre, 50+-megawatt
gas emissions, Disney is making ongoing investments in continued investments in renewable and lower carbon solar facility near Walt Disney World Resort, built in
renewable energy across our operations. We continue to seek energy, taking into account the unique needs and collaboration with the Reedy Creek Improvement District and
innovative ways to bring clean electricity to our local energy infrastructure at each location. For example, Disneyland Origis Energy USA. This facility generates enough power from
grids and increase our own renewable energy portfolio. Paris is leveraging geothermal energy to help power its the sun to operate two of our four theme parks in Orlando.
onsite theme parks and resorts. At Castaway Cay in the This installation joins our popular “Hidden Mickey” solar array
At our corporate campuses, we have implemented multiple Bahamas, Disney Cruise Line uses solar power to heat at Walt Disney World – a five-megawatt installation in the
renewable energy installations. For example, at our sites in water for our crew on the island. And, at Disney California shape of our very own Mickey Mouse.
Southern California, we have expanded solar arrays onto a Adventure, our Radiator Springs Racers attraction is
number of rooftop facilities, including a main soundstage and powered by 1,400 solar panels.
a prominent walkway at our Burbank Studio Lot. At the nearby
Grand Central Creative Campus in Glendale, the primary
parking structure includes a 460-kilowatt solar rooftop system.
ON AVERAGE, THE NEW SOLAR FACILITY AT
WALT DISNEY WORLD RESORT WILL EQUATE TO...
REDUCING ANNUAL
REMOVING
POWERING GREENHOUSE GAS
2 EMISSIONS BY MORE THAN 9,300 CARS
DISNEY THEME PARKS 52,000 FROM THE ROADS
EACH YEAR
METRIC TONS
Intro Our Approach and Governance Environment Workforce Supply Chain Labor Standards Content & Products Social Impact Looking Ahead Data and Performance 11Workforce
Disney is committed to creating and maintaining
workplace environments that support our more than
220,000 employees. We care about our people and their
individual needs and strive to provide employees with
opportunities to achieve their aspirations, personally
and professionally. No matter what their circumstances,
everyone who works at Disney should know that they
work for a company that is focused on helping them
and their families live their best lives.
Crew aboard Disney Cruise Line
Intro Our Approach and Governance Environment Workforce Supply Chain Labor Standards Content & Products Social Impact Looking Ahead Data and Performance 12HEALTH AND WELLNESS • Biometric health screenings
• Preventive care
Disney’s benefit offerings are designed to meet • Behavioral health resources
the varied and evolving needs of a diverse • Onsite pharmacies
workforce across businesses and geographies. • Onsite healthcare centers
The company offers a range of benefit options • Onsite occupational and physical therapy
that support the total well-being of our employees health centers
and their families. • Onsite and virtual health coaching
• Onsite banking and financial “We have to be a company
Disney provides convenient and cost-effective services centers where people can bring their
ways for employees to access care. For
example, for all U.S. employees eligible for COMPETITIVE PAY
best every day.”
medical benefits, over 90% enroll in available Jayne Parker,
programs, demonstrating a strong overall value Our long-standing compensation commitment Senior Executive Vice President
to our employees. In 2017, we introduced new is to be the employer of choice for the best and Chief Human Resources Officer
healthcare options aimed at lowering Florida- talent in a highly diverse and rapidly evolving
Disney encourages healthy living
based employees’ out-of-pocket costs, with more workforce. We aim to reward behaviors that drive
and self-care, while supporting
than 21,000 employees enrolled. This year, we unparalleled creativity, exceptional collaboration,
employee balance and wellness.
expanded this benefit to include a new lower-cost and strong financial results.
On International Yoga Day, cast
HMO healthcare option available to more than
members and employees around the
27,000 employees in Southern California with the For salaried employees, we continue to create
world joined exclusive yoga events. total cost to employees as low as $6 per week. a strong link to performance and establish pay
appropriately within the market pay range. For
We also incorporated unique components into hourly employees, as of the end of fiscal year
our overall offerings to increase the value to 2019, we established a minimum start rate of $15
our employees, including launching an onsite per hour for all non-tipped Disney Parks & Resorts
pharmacy at Disneyland Resort available to most employees in Anaheim and Orlando, to be fully
employees and offering free identity protection to implemented by 2021.
all employees. These additions complement the
following services that we provide to employees at To make it easier for employees to access
minimal to no cost. in-depth information about their pay and
Intro Our Approach and Governance Environment Workforce Supply Chain Labor Standards Content & Products Social Impact Looking Ahead Data and Performance 13benefits, we introduced a more modernized, Disney also recognizes the importance of Because we are a global company with
globally consistent Total Rewards statement giving new parents time to bond with their employees around the world who deserve 24-
for most Disney employees. This Total Rewards children. Eligible employees may take up to 12 hour service, we also enhanced our Global
statement is an easy-to-use tool that provides weeks off from work during the first 12 months Human Resources Operations self-service model
a comprehensive overview of the different of their child’s arrival, including the birth of and technology into all regions around the world,
components of each employee’s overall their child, or the temporary custody, adoption/ inclusive of the TFCF employees who joined
experience, including pay, benefits, time off, surrogacy, or foster care placement of a child with the company in 2019. This provides employees
career development opportunities, and unique them. This leave is in addition to other medical with real-time access to information, on-demand
Disney perks, to help employees take advantage and family care leave benefits available to support, and flexibility in managing their
of all that is available to them. eligible employees. individual, day-to-day needs.
FLEXIBILITY AND FAMILY SUPPORT We also provide additional benefits to help
Disney has nine onsite childcare facilities,
employees with their work and life needs, such
located at many of our largest sites, SUPPORTING EMPLOYEE
Because we want our employees and their as free health counseling sessions, elder care
which provide working parents with FAMILIES
families to thrive, in 2019, we expanded the ways support, and transportation programs. For
quality, convenient, and affordable care Many of our social impact
we help our employees care for their families and example, the Disney Commuter Assistance
for their families. initiatives are designed
enhanced our global employee support services. Program helps reduce traffic, improve air
to support the needs and
quality, and reduce employee commuting costs.
interests of our employees and their families.
For example, we launched the Disneyland Participating employees receive pre-tax transit,
Through The Walt Disney Company Foundation,
Child Care Program with a $10 million annual vanpool, and parking incentives. In Southern
commitment to help subsidize the cost of child California alone, more than 18,000 employees we have been awarding college scholarships for
care expenses for employees. This new initiative participate in this program, where Disney students of employees for more than 55 years.
enhances the extensive child care programs subsidizes 75% of public transit or vanpool In 2019, 100 academic awards of up to $20,000
already offered to employees such as back-up fares and offers cash incentives for each day for college or trade schools were granted to
care, child care referral assistance and center an employee bikes, walks, carpools, vanpools, graduating high school students of Disney
discounts, homework help, and a variety of uses public transit, drives an electric vehicle, employees around the world through the Disney
parenting educational resources. Overall, or telecommutes. Similarly, Disneyland Resort Scholars program. Scholarships are independently
Disney’s total commitment to child care support, employees who commute by public bus receive judged and based on students’ academic
including onsite centers and back-up care, for its a free annual Orange County Transportation achievement, extracurricular activities, community
U.S.-based employees is $23+ million each year. Authority pass. service, and demonstrated leadership.
Intro Our Approach and Governance Environment Workforce Supply Chain Labor Standards Content & Products Social Impact Looking Ahead Data and Performance 14DIVERSITY AND INCLUSION programs, acquire new skills, enhance We believe that ideas from all people help us
leadership capabilities, and drive cross- grow, innovate, and create the best stories, and
We focus on building teams that reflect the cultural business innovation. For example, make us relevant in a rapidly changing world.
life experiences of our audiences, and we BERG leaders strategically contributed to To that end, we launched the "Innovation
value and encourage curiosity, innovation, and high-profile consumer products campaigns through Inclusion" speaker series which
ideas from everyone. Simply put, diversity and by providing insights that inspired female features renowned experts of our time –
inclusion reminds us all – from Disney fans to characters like Shuri and Captain Marvel to visionaries, changemakers, educators, authors,
employees – that we belong. be brought to life in the form of collectible, and artists – to inspire Disney leaders and
action-ready dolls. They also made important employees by delivering thought-provoking
At Disney, our talent recruiting, retention, recommendations about experiences in our talks that challenge our thinking and deepen
and development efforts prioritize the parks and resorts. We also gained strong our understanding.
For the third year in a row, Disney cultivation of a strong, diverse, and thriving momentum this year in building out a
and Industrial Light and Magic workforce, with 44% of our U.S. employees consistent framework, principles, and tools We also launched “Belong,” an interactive,
employees celebrated in the London identifying as people of color. We are for these active and vital groups globally. digital destination for employees and leaders
Pride Parade, showing their support committed to providing safe, respectful, and to share their stories, gain easy access to
and love for the community. inclusive workplaces where everyone can Of our more than 220,000 employees globally, information about Diversity and Inclusion
contribute, grow, and help create world-class just over 52% are female, and we have a events and resources, leverage toolkits, and
entertainment and experiences. long-standing commitment to lead in gender highlight key business initiatives driven by a
inclusion around the world, especially in our diverse workforce.
In fact, we champion dozens of Business workplaces. With developing talent as a key
Employee Resource Groups (BERGs), our priority, we launched The Talent Network, a SAFE WORKPLACES
voluntary, employee-led groups formed 12-month experience that brings together top
around shared identity, interests, and pursuits. female performers across Disney and matches Nothing is more important than the safety
With approximately 23,000 employees them with senior leaders from different parts and security of our employees and guests.
participating around the world, these of the business to engage in conversations, In reviewing our policies and procedures we
groups represent and support the diverse coaching, and professional development. take into account the changing composition
communities that make up our workforce and Through this program, we aim to raise the of our business, volatility in the socio-political
are open to all employees. Each BERG offers visibility of women’s career potential and value, landscape, and other factors. For example, we
opportunities to network and connect with and to equip leaders with tools to sponsor and continued to enhance security measures and
peers, participate in outreach and mentoring advocate for top talent. protocols at our parks and resorts, delivered
Intro Our Approach and Governance Environment Workforce Supply Chain Labor Standards Content & Products Social Impact Looking Ahead Data and Performance 15workplace security and imminent threat training their skillsets. This included unique, interactive
through in-person and online methods to more onboarding experiences, hosted by our most 2019 RECOGNITION FOR
than 48,000 employees, and refreshed Employee senior leaders including Disney’s CEO and CFO, DISNEY WORKPLACES
Policy Manuals to drive further alignment of for the TFCF executives who joined Disney as part • #1 in Entertainment and #4 overall on
policies following the TFCF integration. of the integration. Fortune’s Most Admired Companies
• #3 on Forbes’ World’s Most
In addition, we focus on crisis management Our renowned Disney College Program continues Reputable Companies
efforts that safeguard employees and ensure that to provide transformative opportunities for young • #17 on Forbes’ World’s Best Employers
impacted employees’ immediate needs are met. people and drives a high-quality, diverse talent • #17 on LinkedIn’s Top Workplaces
This year, we promptly responded to multiple pipeline into the company, with more than 13,000 • Perfect score on Human Rights
natural disasters and employee emergency participants each year. This year, we launched an Campaign’s Corporate Equality Index
events occurring around the world, providing extensive housing expansion and transformation • 100% score on the Disability
Participants in the Disney College
approximately $470,000 in emergency financial for the College Program community in Florida, Equality Index
Program gain valuable, on-the-job
support through the Disney Operation Care opening in Spring 2020. This expansion will • Five Star Award from the Hispanic
experience, participate in college
program. provide participants with amenities, such as Association of Corporate Responsibility
coursework, and have the opportunity
recreational space and an education center, that (HACR), for attaining perfect scores in
to live and work with people from all
PROFESSIONAL AND help foster a sense of community and enable the categories of employment,
over the world.
PERSONAL DEVELOPMENT professional development opportunities. procurement, philanthropy, and
governance
We continue to prioritize and invest in creating Committed to supporting the long-term career • Recognized as one of the “Best-of-the-
opportunities to help employees grow and build aspirations of our cast members and employees, Best” corporations for diversity and
their careers, through a multitude of training Disney believes that education is the key to inclusion by the National LGBT Chamber
and development programs. These include opportunity. Education opens doors, creates new of Commerce (NGLCC) and the National
online, instructor-led, and on-the-job learning possibilities, and helps employees to pursue their Business Inclusion Consortium (NBIC)
formats. In 2019, we expanded our reach across passions. Launched in August 2018, with a $150
all Disney business segments, ultimately creating million commitment in its first five years, Disney
and delivering more than 28,000 in-person Aspire is an education investment program
learning offerings to support new hires joining exclusively for the more than 94,000 eligible
the company, employees preparing for their full-time and part-time hourly employees in the
roles, and those focused on further developing United States. See Spotlight
Intro Our Approach and Governance Environment Workforce Supply Chain Labor Standards Content & Products Social Impact Looking Ahead Data and Performance 16Spotlight On:
DISNEY ASPIRE
Disney is committed to supporting the long-term career Over the last year, we have enhanced and grown our
aspirations of our cast members and employees. With the academic offerings and strategic school partnerships by
launch of Disney Aspire, we are investing $150 million in its adding the University of Central Florida, University of Florida,
first five years to cover 100% of tuition, books, and education Valencia College, University of Arizona, and Rosetta Stone to
fees. We pay tuition costs up front at a network of schools drive further opportunities for employees to participate in the
and aim to help our hourly employees put their career goals Disney Aspire program.
within reach by equipping them with degree programs,
coaching, and job skills designed for a rapidly changing Disney Aspire participants have access to a wide variety of
workplace and workforce. Chosen fields of study do not degree, certificate, high school completion, college start,
have to be related to an employee’s current position, and language learning, and trades programs. Of the students
they do not have to stay at the company upon completion of participating, the vast majority are enrolled in degree
their studies. programs. Popular degree programs include associate and “As I took care of my family responsibilities, time went
undergraduate arts programs, undergraduate programs in
on and a college degree became increasingly elusive.
Since the program was established, over half of the eligible business, graphic design, and hospitality management, and
I was so glad to find my way to Aulani and had no idea
employee population has shown active interest, with more graduate programs in business and communications. Nearly
this job would bring my higher education dreams back
than 17,000 employees submitting applications and more 500 Disney Aspire participants have completed programs or
than 12,000 employees enrolling in courses through the graduated with degrees.5 to life, and all for free!”
program. Today, a significant portion of potential Disney Trankie Hagos, Character Entertainment,
employees identify Disney Aspire as one of the top reasons Aulani and Disney Aspire Participant
for applying for a position at Disney.
We are investing $150 million
in the first five years to cover
100% of tuition, books, and 94,000+
eligible employees
17,000+
employees submitting
12,000+
employees enrolling
Nearly 50%
enrolled in 5 Eligibility, application, and
education fees applications in courses degree programs enrollment data reflect end
of calendar year 2019.
Intro Our Approach and Governance Environment Workforce Supply Chain Labor Standards Content & Products Social Impact Looking Ahead Data and Performance 17Supply Chain
Labor Standards
Disney is committed to fostering safe, inclusive, and respectful
workplaces. Building on more than 20 years of monitoring working
conditions in the factories making our branded consumer products,
we remain steadfast in our commitment to understanding and
addressing supply chain working conditions and respecting
human rights. We operationalize this commitment in multiple ways
including through our Standards of Business Conduct, Human
Rights Policy, and our International Labor Standards program,
which includes the Code of Conduct for Manufacturers.
Factory in Shenzhen, China
Intro Our Approach and Governance Environment Workforce Supply Chain Labor Standards Content & Products Social Impact Looking Ahead Data and Performance 18SUPPLY CHAIN OVERSIGHT Our commitment to transparency also includes and vision. These include chairing the Corporate
the annual publication of our vertical facility list, Responsibility and Labor Affairs Committee
As the largest licensor in the world, Disney takes facility locations by country, details on our audit of the United States Council for International
numerous steps to promote a responsible supply findings, and ongoing access to our policies and Business and serving on several advisory boards
chain. Our Code of Conduct for Manufacturers codes. This information is available on our website including the ILO’s Global Business Network on
establishes Disney’s expectations for the and in our annual CSR updates. Forced Labor, Social Accountability International,
production of Disney-branded products.6 The and the Association of Professional Social
principles embodied in the Code are consistent COLLABORATION AND INVESTMENT Compliance Auditors.
with the core conventions of the International
Labor Organization (ILO) and prohibit child labor, In addition to monitoring our global supply
forced labor, discrimination, and interference with chain, we invest human and financial capital in COMBATTING FORCED LABOR
the legal right to freedom of association, among addressing systemic issues related to global labor AND HUMAN TRAFFICKING
other labor rights. rights, including fostering worker empowerment We recognize and share the concerns of
and traceability in supply chains. many governments, companies, and non-
Disney’s International Labor Standards (ILS) governmental organizations on the issues of
program evaluates and helps improve working Our Supply Chain Investment Program (SCIP), forced labor and human trafficking and have
conditions in facilities producing Disney-branded established in 2012, provides financial and dedicated company resources to addressing
products. This program is administered by a programmatic support to nonprofit organizations, them. In addition to strengthening our own
Disney auditors review the Code of dedicated staff of almost 100 professionals social enterprises, and other qualified groups company practices, Disney has provided
Conduct at a factory in Shenzhen, China. located in 12 countries around the world. working on innovative and impactful projects that support to multiple organizations and
seek to create scalable, long-term improvements initiatives aimed at tackling forced labor.
The ILS program requires licensees and vendors in working conditions and the empowerment of In the past two years, for example, these
to conduct on-site social compliance audits in workers in key sourcing markets. See Spotlight investments include Verité’s CUMULUS
higher risk countries and to provide the resulting Forced Labor Screen™ platform, the Issara
audit reports to Disney for review. We maintain We also dedicate significant resources and Institute, and the Working Capital Fund,
a public list of countries where production of intellectual capital to lead and partner on incubated by Humanity United.
our branded consumer products is permitted, collaborative initiatives intended to address
using guidance from the World Bank’s Worldwide global labor conditions and expectations of the
Governance Indicators. business community. To that end, we regularly 6 Disney-branded products include any products, product components,
engage with initiatives that share our objectives and materials in physical form that contain, incorporate, or apply any
intellectual property of The Walt Disney Company and its affiliates
(including ABC, ESPN, Lucasfilm, Marvel, Pixar, and TFCF).
Intro Our Approach and Governance Environment Workforce Supply Chain Labor Standards Content & Products Social Impact Looking Ahead Data and Performance 19Spotlight On:
SUPPLY CHAIN INVESTMENT PROGRAM
Our Supply Chain Investment Program (SCIP) is designed to Since it was established in 2012, the SCIP has awarded more Examples of projects funded through SCIP in 2019 include
fund innovations that address the systemic and root causes than $21 million in grants, supporting 36 programs across the following:
of noncompliance with international labor standards. The more than 20 countries, specifically to:
SCIP provides funding to nonprofit organizations, social • HERproject, an initiative of the global nonprofit business
enterprises, and other qualified groups. These investments • Provide workplace training and technology-enabled network and consultancy BSR, strives to empower
support innovative and impactful projects that seek to worker engagement mechanisms low-income women working in global supply chains.
create scalable, long-term improvements in global working Disney’s grant funds help support the shift from cash
• Promote empowerment of women workers in global
conditions and the empowerment of workers. to digital payroll within the garment industry. Digitizing
supply chains
wages is an effective way to help large numbers of
We believe supporting program activities and engagement • Address child labor, forced labor, and human trafficking individuals gain access to financial and banking services,
across all levels of global supply chains provides an in global supply chains while also increasing the efficiency and transparency of
opportunity to not only understand the factors contributing to wage payments.
• Improve workplace health and safety conditions
poor working conditions, but also to help address issues in a
systematic, replicable, and scalable fashion. • Develop technology-driven social compliance solutions • GoodWeave International is a leading global institution
working to end child labor in global supply chains. Disney’s
grant funds are being used to develop and distribute a
suite of capacity building tools to promote best practices
related to detection, remediation, and prevention of child
labor in consumer goods supply chains around the world.
SCIP has awarded more
than $21 million, supporting
36 programs across more
than 20 countries.
indicates country of project
Intro Our Approach and Governance Environment Workforce Supply Chain Labor Standards Content & Products Social Impact Looking Ahead Data and Performance 20Content
& Products
The Walt Disney Company and its subsidiaries are a family
of creative brands and businesses, all working together to
create inspirational and high-quality entertainment that can
be enjoyed by people of all ages. We take seriously the
high expectations that consumers, guests, and stakeholders
have of our brands and know we must continue to earn
their trust every day.
Director Sam Bailey and the crew on the set of Mixed-ish
Intro Our Approach and Governance Environment Workforce Supply Chain Labor Standards Content & Products Social Impact Looking Ahead Data and Performance 21RESPONSIBLE MARKETING businesses and strive to positively emphasize In addition, Walt Disney Television’s Creative
more nutritious foods. Talent Development and Inclusion (CTDI)
Disney is committed to creating positive, safe, See Spotlight program is a comprehensive, in-house talent
fun, and inclusive entertainment experiences resource that establishes a strong pipeline
that audiences of all ages can enjoy together. DIVERSITY IN CONTENT of diverse writers, directors, development
Throughout our creative and business executives, and actors that help bring Walt
processes, our brands are careful to consider Disney is committed to reflecting the diversity of Disney Television content to life. In addition
the rights, maturity, and needs of children in culture and backgrounds of our consumers and to offering professional development
particular. This is equally true of our the world around us. We believe diversity in our opportunities for creatives, CTDI serves as a
marketing practices. storytelling, creative content, and entertainment critical liaison between Walt Disney Television Walt Disney Television’s Creative Talent
experiences is integral to the growth and and diversity-related coalitions, nonprofit art Development and Inclusion program
Disney maintains internal guidelines that viability of the company. We address this need institutions, and entertainment industry guilds provides year-round resources and
apply to marketing presented on distribution at its foundation – by ensuring that we employ to ensure content continues to be diverse and hiring opportunities to hundreds of
platforms likely to be viewed by children. and support a diverse array of voices in our relevant to audiences around the world. writers, producers, and directors.
Among other things, these guidelines cover creative and production content. This helps
children’s cognitive and emotional maturity ensure that the stories and representation we This year, The Walt Disney Studios and Disney+
and susceptibility to influence, respect for the deliver on screens around the world accurately also launched the Disney Launchpad: Shorts
caregiver/child relationship, and child safety and responsibly reflect the marketplace. Incubator as a competitive, annual opportunity
and privacy. These guidelines are reviewed for up to six directors from underrepresented
on an ongoing basis to ensure that they are in One of our objectives is to create a strong backgrounds to create an original, live-action
line with leading practices, fully compliant with pipeline of next-generation creative executives short for proposed initial exhibition on Disney+.
all regulations and company commitments, from underrepresented backgrounds. For Directors are mentored by creative executives
and take into account the evolving social and example, Walt Disney Television recently across the company and trained on the studio
scientific understanding of children’s physical launched an Executive Incubator program system model to prepare them for future career
and digital lives. wherein participants from diverse backgrounds opportunities.
complete a two-year rotation with exposure
One example of our industry-leading marketing to all aspects of the network business at ABC Throughout our film content, we have made
policies is our Nutrition Guideline Policy. Our Entertainment and Freeform, with a goal of a commitment to inclusive and authentic
nutrition commitments guide the marketing of job placement within the company at the storytelling. This commitment is brought to life
food on children’s platforms and throughout our program’s conclusion. through recent and upcoming films such as
Intro Our Approach and Governance Environment Workforce Supply Chain Labor Standards Content & Products Social Impact Looking Ahead Data and Performance 22Moana, Coco, Marvel Studios’ Black Panther supported by detailed editorial guidelines these standards each and every day and are
and Captain Marvel, Aladdin, Mulan, and intended to protect ESPN’s journalistic empowered to take action around safety.
many others. As part of the overall creative credibility across platforms and with the Cast and crew members regularly receive
process, The Walt Disney Studios engages in oversight of the ESPN Editorial Board. safety training and communications through
consistent community and cultural outreach formal instruction, on-the-job training, and
and consultation. Where there are instances of concern in our a structured communication process. These
reporting, we strive to correct significant errors safety workplace programs are designed
JOURNALISTIC INTEGRITY of fact in a clear and timely manner. We review to educate on regulations, industry, and
AND EDITORIAL POLICY our performance against these standards consensus standards, as well as our own
on an ongoing basis and regularly review standards.
With a focus on building a more
Our news operations and content are guided by and provide training on our guidelines for
inclusive entertainment industry, the
dedication to the highest quality journalism and personnel. Ultimately, every member of our Our product integrity function administers
Disney Launchpad: Shorts Incubator
editorial integrity. This means a commitment editorial teams is responsible for upholding Disney’s policies, procedures, and operating
provides an opportunity for directors
to fairness, compelling storytelling, and the reputation and integrity of our reporting. requirements designed to help us achieve
from underrepresented backgrounds
uncompromising accuracy. Our reputation and our safety objectives and commitments with
to present diverse perspectives,
credibility with viewers, readers, and listeners SAFETY AND SECURITY respect to physical products containing Disney
through the production of original
are of paramount concern. intellectual property. Licensees and vendors
live-action shorts.
The safety of products and experiences engaged in the production of Disney-branded
At ABC News, our commitment to the bearing Disney brands, characters, and physical products must contractually commit
straightforward pursuit of the facts drives all of other intellectual property is of the utmost to comply with all applicable regulatory
our work across platforms, including television, importance to Disney. Safety principles guide requirements and any additional requirements
audio, streaming, and digital. Our team of news our operational decisions to create and deliver that may be specified by Disney. Licensees
practices directors enforce editorial policy secure and enjoyable experiences for all our and vendors must conduct safety tests
guidelines which are intended to assist our news digital and physical experiences. performed by accredited and independent
personnel in upholding the high standards that testing facilities and follow other procedures
ABC News demands and our audience expects. In our parks and resorts globally, safety is the to confirm compliance. Disney engages in
first of the “Four Keys” of Disney’s standards monitoring activities that include requirements
Similarly, at ESPN, our mission is to provide for theme park excellence, followed by to submit compliance documentation for
our audience with credible, timely, contextual, courtesy, show, and efficiency. Our cast review and auditing programs as appropriate.
and trustworthy information. This mission is and crew members are expected to model
Intro Our Approach and Governance Environment Workforce Supply Chain Labor Standards Content & Products Social Impact Looking Ahead Data and Performance 23You can also read
