2020 TO EVERY - Dover Park Hospice
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COMMITTED
TO EVERY
INDIVIDUAL
NAME: DOVER PARK HOSPICE
DOCUMENT TYPE: ANNUAL REPORT
YEAR:
20 1 9
2020
BECAUSE EVERY MOMENT MATTERS, EVEN IN THE TIME OF COVID-19. DESPITE UNPRECEDENTED CHALLENGES, THE ESSENCE OF OUR CARE REMAINS THE SAME. WE CONTINUE TO PROVIDE UTMOST CARE AND SUPPORT TO OUR PATIENTS AND THEIR FAMILIES USING DIFFERENT CREATIVE WAYS.
COMING We stand united in the face
of adversity, empowering
and supporting one another.
TOGETHER IN Providing whole patient care
is our mantra and our
UNPRECEDENTED multidisciplinary team works
in solidarity to provide the
care needed for our patients
TIMES at different trajectories of
their illnesses.
BALANCING
SAFETY
WITH
COMPASSION
We adapt to change so as to uphold
the safety and wellbeing of our patients
in the midst of the evolving pandemic
situation.
DELIVERING
HOLISTIC
We get to know each patient beyond
their illness, maintaining normalcy and
finding ways to make their remaining
days more meaningful.
CARE WHILE
MAINTAINING
persevering
NORMALCY
to the end
No obstacle is
insurmountable. We
journey together with our
patients through their ups
and downs so they can live
their last days in comfort
and with dignity.
contents
Our Mission, Vision and Core Values 8
Message from the Chairman 10
Message from the CEO 12
Adapting to Changes in the Time of 14
COVID-19
DPH Clinical Programmes and Services 20
Adopting a Whole Person Approach to
Palliative Care
Statistics – Inpatient, Home Care, 28
Programme Dignity, Day Care
Patient Story – Mr Tan Geok Chuan 36
DPH Research and Training 38
Advancing Evidence-Based Research in
Caring for Patients
Patient Story – Mr Kathappan s/o Muthu 48
Community Engagement 50
Building a Community of Care
and Support
FY 2019-20 Donors List 54
wholeheartedly Patient Story – Mr Tan Mia Hiok
Governing Council
60
62
making every Corporate Information
Statement of Corporate Governance
FY 2019-20 Financial Highlights
66
68
79
moment matter
Everything we do comes from the heart.
We care with compassion and walk
alongside our patients and caregivers,
helping them to navigate uncertainty and
providing them with comfort.
Our Mission Our vision
To provide comfort, To be the Centre of Excellence
for Palliative Care Services,
relief of symptoms Education and Research.
and palliative care to
patients with advanced Our core values
disease regardless of
age, race or religion, Excellence, Team Work and
Compassionate Care
and to support the
grieving families.
p 8 DOVER PARK
HOSPICE
ANNUAL REPORT
2019/20 p 9
Message
from the EXPANSION OF OUR HOME CARE
SERVICE
In January this year, we integrated
COPING WITH THE FALLOUT
FROM COVID-19
Palliative care services are under-
As the move to our new home
at the Integrated Care Hub,
HealthCity Novena, draws closer,
indomitable spirit of our patients
in their battle against their illnesses,
through their stories.
Programme Dignity, our pilot resourced at the best of times. As we have been building up our
Chairman home care programme incepted in
2014 and Singapore’s first palliative
home care programme that
the healthcare system becomes
strained due to COVID-19,
providing safe and effective
infrastructure and resources to
serve a bigger patient base. To this
end, we have recently upgraded
On this note, I would like to extend
my deepest appreciation to all staff,
volunteers, donors, community
serves terminally-ill patients with end-of-life care will become our human resource, finance partners and council members
advanced dementia, into our Dover especially vital yet more difficult. and new day hospice modules. for their collective efforts and
Park Home Care service, with the Other than systems, we continue unwavering support in the past
service provided at no cost. With the onslaught of COVID-19, to support our staff in upskilling year and especially during such
As Singapore’s first purpose-built I am proud and appreciative of themselves through Masters and difficult times. We look forward to
hospice, we have come a long way We will also embark on the dedication of both the clinical postgraduate programmes so as more meaningful collaborations as
from our humble beginnings as a Programme IMPACT (Programme and non-clinical teams, who to better care for our patients and we enhance care for our patients
ground-up initiative by volunteers of Integrated Management and readily stepped up to take on enhance our operations. It is an and help them make the most of
to give comfort and dignity to PAlliative Care for the Terminally more responsibilities and quickly honour that we were awarded the their last days.
people living with life-limiting Ill Non-Cancer Patients) with Tan adapted to the fast-evolving SkillsFuture Employer Award 2019,
illnesses. Over the years, our astute Tock Seng Hospital in August this COVID-19 situation, putting in the only non-profit organisation in
Executive Committee and Council year to extend our home care place precautionary measures for this year’s list. With the enhanced
have played a vital role in steering service to patients with end stage the safety of our patients. systems and people in place, I am
the ship; setting out principles organ failure. confident we are well poised for
and best practices in cultivating I am heartened to learn how the the move.
good governance and sustainable On the research front, we were team worked creatively; helping
fiscal growth. I am proud to share awarded the Intermediate and patients and families connect with As I look back over the 11 years ROBERT CHEW
that we were awarded the Charity Long-term Care (ILTC) research one another through technology; that I have been on the Council, Chairman
Transparency Award last year as grant from the Agency for continuing rehabilitative therapy I am convinced that none of our
an affirmation of our consistent Integrated Care (AIC) to study the at the patient’s bed; celebrating work would be possible without
efforts in transparency and good characteristics of our home care different festivities, to name a few, the commitment, determination,
governance practices. patients associated with their final with one goal in mind – making professionalism and heart of our
place of care in June 2019. every moment matter for our employees – our most valued
With the vast experience and patients and their family members. asset. Along with the immense
expertise of the Council, we also OPENING OF OUR DAY CARE support of our many volunteers,
reviewed our strategic plans at our SERVICE BEYOND COVID-19 donors and community partners,
annual Governing Council and Our Day Care was officially With the outlook fraught with I am positive that we will emerge
Management Retreat in May this opened by Dr Amy Khor, Senior uncertainty, we will have to be stronger and nimbler after the
year to re-align ourselves to meet Minister of State for Health on more innovative moving forward. pandemic.
the needs of a changing healthcare 30 October 2019. This provides With telecommuting and virtual
landscape and an ageing population, an additional option for patients in meetings as the new normal, The theme of this year’s Annual
and to include terminally-ill choosing their preferred place of we will need to rethink the way Report is centred on COVID-19,
non-cancer patients with frailty care, supporting them to continue we engage our key partners, where we showcase the grit,
or chronic conditions. staying at home and at the same strengthen relations and further fortitude and perseverance of both
time, enabling caregivers to be our mission. While we need to our clinical and non-clinical teams,
gainfully employed or have respite adapt to the new normal, more not forgetting our volunteers
from their caregiving duties. importantly, we need to transform and donors who stood by us to
how we operate to deliver more make every moment matter for
efficient and effective palliative our patients and caregivers. We
care beyond COVID-19. hope you will be inspired by the
p 10 DOVER PARK
HOSPICE
ANNUAL REPORT
2019/20 p 11
Message
from the
CEO PALLIATIVE CARE IN THE TIME In light of safe distancing, volunteer Inevitably, the outbreak has also
OF COVID-19 activities were cancelled and posed many challenges to our
Though the healthcare system is outdoor activities were suspended. major fundraising efforts and
burdened by COVID-19, the focus Nonetheless, our Rehabilitation volunteering activities. But, we
of palliative care has not changed. team continued to maintain are heartened to see how quickly
It remains a ‘whole-person’ normalcy by ‘bringing the garden’ people have rallied around
approach spanning medical, to the patients’ beds to lift their vulnerable groups and shown their
psychosocial, emotional, social and spirits, to overcome restrictions appreciation to frontline workers
spiritual care, but using different on patient movement. Volunteers in one way or another. In adapting
2019 was a busy, but fulfilling year and creative ways to engage continued to engage our patients to the new environment, we
for us. The opening of our Day patients and deliver essential care by collecting materials and making are doing more online donation
Care in October 2019 marked a with infection control and safety videos for therapy, and through appeals and events to raise funds.
major milestone as we extended measures in place. card making, tele-befriending and
our services to provide holistic virtual pet therapy sessions. We are especially grateful for
and seamless palliative care to our When we implemented some the immense support from kind
patients as they transition through palliative care, we can better serve of the precautionary measures Our home care team also individuals, as well as community
the different trajectories of their our patients and caregivers with in February this year, we faced embarked on telemedicine, using and corporate partners who have
illnesses. With our Inpatient Care, evidence-based knowledge and challenges in having to balance video consultation for non-critical cheered us on with donations of
Home Care and Day Care, we practices that are instrumental the safety of our critically ill cases while ensuring continuum masks, lunch sets and care packs in
ensure our patients and caregivers in enhancing care and shaping patients with compassionate of care and safety for patients the last few months.
are best supported and cared for policies for them. care. Visiting hours were cut short and staff.
in different care settings at the and conversations with patients While the COVID-19 situation is
right time and place. Recognising RECOGNISING EXCELLENCE and bereaved families who lost ADAPTING TO THE NEW uncertain, we remain steadfast
the pivotal role of caregivers, our Our dedicated clinical staff their loved ones at this extremely NORMAL in delivering quality care to
Day Care emphasises respite for continued to excel in their challenging time became more This crisis is global in scale our patients, thinking ahead as
caregivers, supporting them in respective roles and I would like difficult than ever. and none of us has been left we adjust to the new normal,
caring for their loved ones round to congratulate them once again, untouched. While the pandemic navigating the uncertainties
the clock. for garnering several awards/ In countering these challenges, has hit us unexpectedly, it has together.
accolades such as the Community our clinical team innovated by given us the opportunity to review
A BOOST FOR RESEARCH Care Manpower Development leveraging technology to connect and re-evaluate what we do,
In bolstering our research efforts, Award, the Healthcare Humanity patients and their families through how we do it and why we do it.
we are grateful to have received a Award and the Nurses’ Merit Award. video calls. Our music therapist It has allowed us to be innovative
gift of $800,000 from the estate I would also like to commend our also conducted her sessions with in providing better care for our
of the late Irene Tan Liang Kheng. nurses who continue to upgrade some patients using video calls. patients and supporting caregivers,
With the establishment of the themselves. This year, four of On some occasions, we facilitated during this difficult time. More
Irene Tan Liang Kheng Palliative our nurses have graduated from video calls between our volunteers importantly, the team came
Care Research Fund that supports nursing diploma and degree and patients who missed one together, to ride the storm and has TIMOTHY LIU
research for the advancement of courses. another during the circuit breaker emerged stronger and more united Chief Executive Officer
period. than before.
p 12 DOVER PARK
HOSPICE
ANNUAL REPORT
2019/20 p 13
WE REMAIN STEADFAST
Adapting to Since the COVID-19 outbreak in
IN PROVIDING THE BEST
CARE FOR OUR PATIENTS
AND SUPPORTING
Changes in
January 2020, we have adapted
to the evolving situation by
implementing precautionary
CAREGIVERS, MAKING
measures to ensure the safety and
wellbeing of our patients, visitors
EVERY MOMENT MATTER,
and staff amid the pandemic.
IN THE NEW NORMAL.
the Time of Our screening team, comprising
our non-clinical colleagues,
stepped up to undertake screening
duties while our clinical colleagues
maintain normalcy and deliver
COVID-19
care to our patients using creative
ways, such as bringing activities to
the patient’s bed and leveraging
technology to keep them
connected with their loved ones
while working in split teams.
With all volunteer activities
cancelled at our hospice grounds,
our dedicated volunteers continue
to spread positive vibes and bring
smiles to our patients through the
videos they made.
While the COVID-19 situation is
uncertain, we remain steadfast in
providing the best care for our
patients and supporting caregivers,
making every moment matter, in
the new normal.
ANNUAL REPORT
2019/20 p 15
In early February, two volunteer representatives
from DPH Jade Group distributed goodie bags and
mandarin oranges to our patients, in place of the
annual Chinese New Year celebrations at the hospice.
Due to split team arrangements, our music therapist Our Social Work & Psychosocial Services team prepared and gave out
recorded and sang “世上只有妈妈好” (Mum is the origami flowers to our patients and colleagues through the project -
Best in the World) with our patient, the late Mr Yap ‘Flower Power’, initiated and coordinated by our art therapist, to enliven
Hai Peng, for his mum on Mother’s Day, via an online the hospice.
music therapy session, assisted by a medical social
worker.
A heartfelt video from Gurmit Singh, our ambassador,
to encourage and thank DPH staff for their selfless
work.
Our nurse gave out goodie bags and mandarin
oranges gifted to our patients by Novena
Neighbourhood Committee. An inpatient, the late Mr Kua Thuan Hock, indulged
in a spot of gardening at his bed with the help of our
occupational therapists.
p 16 DOVER PARK
HOSPICE
ANNUAL REPORT
2019/20 p 17In supporting our patients and caregivers during the
COVID-19 pandemic, our Home Care team ran a pilot
teleconsultation programme for 17 stable Home Care
and Programme Dignity patients in May 2020, with
Care packs and goodie bags including masks, mask ear guards, hand sanitizers and sponsored bento support from AIC.
lunches were generously donated by our friends and partners.
Our first swabbing exercise for all staff conducted
in May 2020, as part of the national effort to test all
healthcare workers for COVID-19.
Our volunteers produced a heartwarming video
with a compilation of all their wishes to bring
cheer to our colleagues.
Celebrated the Dragon Boat festival with patients
from different wards, making dumplings through
video conference.
In celebration of Parents’ Day, our nurse distributed
handmade cards to our patients, which were specially
Screening station set up at the
made by our creative volunteers.
beginning of the outbreak.
p 18 DOVER PARK
HOSPICE
ANNUAL REPORT
2019/20 p 19DPH CLINICAL Every patient is unique, with diverse
needs at different phases of their
illness. At DPH, we journey together
As we continually expand our
delivery of patient care, treating our
patients with respect and preserving
with advanced illnesses (with a
prognosis of less than a year)
to spend their remaining days
PROGRAMMES with our patients at different
trajectories of their illness, ensuring
their dignity remain the main tenets
of our service.
at home, our home care team
provides medical and nursing care,
AND SERVICES continuum of care throughout their
last days. OUR SERVICES
while empowering caregivers with
the knowledge and training to care
for them.
Palliative care is more than just the Inpatient Care
care of a patient’s physical needs. As their condition deteriorates, In line with the national focus on
It is about a whole person approach some patients with advanced increasing community support,
- caring for the physical, psycho- illnesses may face increasing DPH Home Care leverages
emotional and spiritual wellbeing symptoms such as pain and services and resources in the
Adopting a
of the patient. Our multidisciplinary breathlessness which do not allow community to provide physical
team comprising doctors, them to be cared for at home. Many and financial support to patients.
nurses, medical social workers, are admitted to hospitals with acute As subsidised care and the loan
physiotherapists, occupational decline in function. With inpatient of certain equipment are largely
therapists, a speech therapist, art and hospice care, patients with a based on household income,
music therapists, and pharmacists prognosis of less than three months we help patients and caregivers
Whole Person
work together to individualise care receive round-the-clock medical to navigate and tap on suitable
plans focusing on the needs of and nursing care complemented financial assistance schemes in
each patient. We recognise that by our palliative rehabilitation and purchasing nursing consumables.
patients, their families and loved psychosocial care team, to ensure In some instances, we help low
ones are a unit and caring for our they and their caregivers are also income families to source for
patients includes supporting their supported psychologically and donations of nursing equipment
Approach to
loved ones as well. We work with emotionally, thereby enhancing their and consumables as well.
caregivers to empower them, quality of life. Some of the patients
equipping them with the necessary are able to be discharged home Other than supporting their
skills and knowledge. when their symptoms stabilise and financial and emotional needs, our
with caregiver training. Since April psychosocial team also provides
As an integrated palliative care 2020, short-term inpatient care of link-up services connecting
Palliative Care
provider, we remain committed up to one month has been extended socially-isolated elderly patients
to building capabilities and to patients with a prognosis of less and caregivers with community
capacities and continue to expand than one year. partners to strengthen their social
the network of community support. This helps in providing
partners such as specialists from Home Care continued social engagements and
hospitals who serve as our Visiting Most patients with limited prognosis respite care to caregivers.
Consultants and our dedicated wish to be cared for at home for
group of volunteers, to serve more as long as they are able to. Based
people with palliative care needs. on our experience, many find
comfort in a familiar environment
and in the company of their loved
ones. To fulfil the wishes of patients
ANNUAL REPORT
2019/20 p 21PROGRAMME DIGNITY This programme, as an evidence- OUR MULTIDISCIPLINARY TEAM
based model of care for advanced
In recognition of the unmet needs dementia patients, has led to award Medical, Nursing and AS WE CONTINUALLY EXPAND OUR
and importance of palliative care winning research, with findings Pharmacy teams
for the rapidly growing population published in international journals. Our medical team is led by DELIVERY OF PATIENT CARE,
of individuals with advanced specialist palliative care physicians
dementia, Programme Dignity was
piloted in 2014 as an integrated
DAY CARE in all our services. We work closely
with specialists from hospitals in
TREATING OUR PATIENTS WITH
home care programme specifically Due to their underlying illnesses, patient management so that our Being a training centre in
catering for advanced dementia patients with advanced illnesses patients can transit and receive Singapore, our team of doctors and
RESPECT AND PRESERVING THEIR
patients. may be socially isolated and timely care at various settings nurses plays key roles in palliative
physically deconditioned staying like hospitals, daycare, inpatient care education in Singapore. DIGNITY REMAIN THE MAIN TENETS
Spearheaded and led by Dr Allyn at home. Our Day Care provides hospices and in their homes. Through internal training, we
Hum, a Senior Consultant in an option for patients to engage in ensure standards in care not OF OUR SERVICE.
Palliative Care at Tan Tock Seng social and therapy-based activities, Our pharmacy team comprises only in building capabilities but
Hospital, together with a group in a different, but safe environment a full-time pharmacist and a advocating for best practices and
of geriatricians and palliative care outside their homes, thereby pharmacy technician. Their care for patients with advanced
physicians, the programme allows enhancing their psychosocial and participation in patient care illnesses. Our medical and nursing
patients with advanced dementia physical wellbeing. This is achieved has ensured delivery of best leaders are also part of the national
and their caregivers to be specially through individual and group medication practices. They have workgroups advising on policy and
cared for at home in a familiar sessions involving art and music been involved in operational spearheading changes.
environment. The team develops therapy as well as physiotherapy practice improvements to
customised care plans for patients, and occupational therapy. With minimise medication errors. SOCIAL WORK AND
teaching caregivers to manage the help of our regular volunteers, Such improvements have been PSYCHOSOCIAL SERVICES reminisce a part of their lives PALLIATIVE REHABILITATION
symptoms such as breathlessness, we also organise leisure activities rolled out in areas such as that is much missed. In addition,
pain and to observe for signs such as mahjong, board games labelling of medication, inventory Our Social Work and Psychosocial our art and music therapists use Maintaining one’s mobility and
of distress, which is particularly and gardening that promote management of pharmacy stores Services team comprising medical platforms such as “Art Studio” and independence in end-of-life care is
important as this vulnerable group social engagement. Our team of and ward areas. Our pharmacy social workers, an art therapist, “Musik-Inc” to encourage patients critical in boosting the self-esteem
of patients is unable to articulate committed doctors and nurses team also plays a role in providing a music therapist, as well as a to express their emotions or reflect and preserving the dignity of our
their needs. also monitor and manage patients’ holistic clinical care by contributing care coordinator, supports our on significant events in their lives. patients. By addressing symptoms
symptoms pro-actively and pre- medication related input and patients by taking care of their Through these activities, we help such as pain, fatigue, lack of
A published study of the emptively. Together, through reconciling patients’ medications bio-psycho-social and spiritual to make lasting memories for appetite and helping to strengthen
programme revealed all-around regular multidisciplinary meetings, upon admission and discharge. needs through case management. both the patients and their family mobility and increase range of
improvement in their quality we tailor our care plan to meet the We work closely with our palliative members. movement, our rehabilitation team
of life, with lower utilisation of goals and needs of each individual Not only is nursing the backbone rehabilitation team to organise comprising physiotherapists and
healthcare services, reduced and their loved ones. of healthcare, it is also a vital activities such as “Namaste Care”, Palliative care does not stop at the occupational therapists enables
frequency of hospital admissions part of palliative care. Besides its which incorporates the use point when a patient passes on, patients to remain independent
and emergency room visits. Caregivers play an active and primary role in monitoring patients, of loving touch and a calming but continues beyond in providing as much as possible which in turn
Those who need to be admitted pivotal role in caring for their managing pain, administering environment to make a connection emotional and bereavement positively impacts their emotional
typically have a shorter hospital loved ones at home. Our Day medication and providing personal with patients to relieve stress and support to family members during wellbeing. This allows them to
stay after enrolment in Programme Care differentiates itself through care, our palliative care trained tension. Our popular “Lim Kopi” such difficult times. With our “Rose fulfil their last wishes such as going
Dignity. Patients also experience increased caregiver engagement, nurses play an integral role in sessions, where the quintessential for Remembrance” events, we on outings or the ability to sit up
less pain and lower incidence of providing respite and catering to providing comfort to patients and coffee shop experience is re- provide a platform for families to to have a meal with their family,
neuropsychiatric challenges after their needs to help them better their families, alleviating the fears created at our premises, brings celebrate and honour their loved making their last days meaningful
Programme Dignity intervention. cope with the daily stressors and anxiety arising from their some joy to our patients as they ones with fond memories. and memorable.
of caregiving. illnesses.
p 22 DOVER PARK
HOSPICE
ANNUAL REPORT
2019/20 p 23Key
Highlights 3
COMMUNITY CARE
5
COMPLETION OF NATIONAL
MANPOWER DEVELOPMENT COLLABORATIVE PRESCRIBING
4
AWARD (CCMDA) 2019 PROGRAMME BY APN SYLVIA LEE
Our CEO Timothy Liu and
1
three of our staff received
awards from Guest-of-
OFFICIAL OPENING OF
2
Honour, Dr Amy Khor, Senior
Minister of State for Health, DOVER PARK DAY CARE
at the Community Care
HEALTHCARE HUMANITY Manpower Development
Award (CCMDA) 2019
AWARDS 2020
NURSES' MERIT presentation on 18 September
AWARD 2019 2019. Staff Nurse Muhammad
Resident Physician Dr Martin Ikliluddin from Home Care
Lee, Senior Staff Nurse in the is pursuing a part-time Advanced Practice Nurse (APN)
Home Care team Ang Boon On 17 July 2019, Staff Nurse Bachelor of Science (Nursing) Sylvia Lee successfully completed The
Yang, and our volunteer Lydia Quah Mei Hwei received degree course at Curtin National Collaborative Prescribing
Muhammad Agus bin Othman the Nurses’ Merit Award 2019, University (Singapore). Senior Programme, which was co-hosted
won the Healthcare Humanity which recognises those who Staff Nurse Me Me Oo from by the NUS Alice Lee Centre for Nursing
Award 2020. The awards give have displayed consistent and Inpatient Care completed the Studies and the Department of Pharmacy,
recognition to outstanding outstanding performances Specialist Diploma in Palliative and the graduation ceremony was
healthcare workers, for the past three years, Care Nursing course at Ngee held on 20 November 2019. The 14-
caregivers and volunteers been involved in professional Ann Polytechnic. Senior Another major milestone week programme prepares APNs and
who go the extra mile to offer development and made Physiotherapist, Roxanne was reached with the official pharmacists to prescribe medication
care and comfort to the sick contributions to promote the Foo also received the award opening of our Day Care on under a Collaborative Practice Agreement
and elderly. nursing profession. and is currently pursuing a 30 October 2019. Officiated with a medical practitioner. APN Sylvia
Master of Science in Palliative by Dr Amy Khor, Senior Lee, together with former Singapore
Care degree at King’s College Minister of State for Health, Hospice Council Chairman Dr Angel
London. the guests were given a Lee, and DPH Medical Director, Dr Ong
tour of the Day Care facility Wah Ying, is now also part of the Ministry
and viewed a showcase of Health Community Collaborative
of some of our Day Care Prescribing Subcommittee which
activities. Besides social- oversees the Collaborative Prescribing
based activities, the Day Care Community implementation framework
provides therapy-based and for the prescription of drugs by APNs in
rehabilitative sessions to the community setting. Dr Yee Choon
meet patients’ physical and Meng, Consultant and Head of Dover Park
psychosocial needs. Home Care is the collaborating physician.
p 24 DOVER PARK
HOSPICE
ANNUAL REPORT
2019/20 p 256 8
PROGRAMME DIGNITY 10
9
GRADUATION FROM Programme Dignity, PALLIATIVE
NURSING COURSES Singapore’s first palliative REHABILITATION SERVICE
home care programme
Senior Staff Nurse Me Me Oo specially for those with To meet the increased need
7
and Staff Nurse Roi Lai advanced dementia, was "SPIRITUAL CARE 101" for Palliative Rehabilitative
from our Inpatient team integrated with Dover Park services, our Palliative
TALK
graduated from the Specialist Home Care programme Rehabilitation team was
Diploma in Palliative Care in January 2020. Piloted strengthened with the
in October 2014, the On November 21, 2019, a
Nursing programme while recruitment of Senior
Staff Nurse Elaine Yip
PROGRAMME IMPACT programme which allows group of religious leaders
Principal Occupational
patients with advanced attended the “Spiritual
from the Home Care team Therapist, Grace Sim, who
Dover Park Home Care dementia to be specially Care 101” talk where they
graduated from the Advanced has extensive experience
team is in discussion with cared for at home in a familiar exchanged ideas and
Diploma in Palliative Care in palliative day care in
Tan Tock Seng Hospital to environment, has seen discussed ways they could
Nursing programme. These October 2019.
continue Programme IMPACT close to 590 patients work together in supporting
programmes are conducted
(Programme of Integrated (as of 30 June 2020). our patients’ spiritual needs.
by Ngee Ann Polytechnic
Management & PAlliative Care Insights were also shared
in collaboration with Dover
for the Terminally ill Non- Since 2018, the learning on helping patients and
Park Hospice and the
Cancer Patients) in August points from Programme caregivers identify and
National Cancer Centre. In
2020. Programme IMPACT Dignity have been translated respond to spiritual distress.
addition, Senior Staff Nurse
Mirza Abdul Halim Rafi from is an ongoing Home Care into the Geri-Pall Workshop
Inpatient Care graduated service which was started in conducted in Singapore
from the Bachelor of Nursing Tan Tock Seng Hospital in and Khon Kaen, Thailand
degree course at Curtin 2017 to care for patients with that teaches specialist
University (Singapore). end stage organ failure. trainees, consultants and
healthcare providers across
all healthcare sites about the
care of individuals suffering
from advanced dementia.
p 26 DOVER PARK
HOSPICE
ANNUAL REPORT
2019/20 p 27inpatient
By Referral By Gender Age Group By Diagnosis
Admitted (63.0%) 355 Male (59.4%) 211 Below 20 (0%) 0 Cancer (84.8%) 301
Rejected (0.2%) 1 Female (40.6%) 144 20 – 45 (0.9%) 3 Non-Cancer (15.2%) 54
Withdrawn (36.8%) 207 Total 355 46 – 55 (5.6%) 20 Total 355
Total 563 56 – 65 (19.2%) 68
66 – 75 (26.2%) 93
Above 75 (48.2%) 171
Total 355
By Race Length of Stay By Referral
Chinese (83.0%) 295 Less than 1 day (5.6%) 20 Hospitals 423
Malay (9.8%) 35 1 – 7 days (27.6%) 98 Community Hospitals and Nursing
19
Homes
Indian (5.1%) 18 8 – 14 days (18.0%) 64 Dover Park Home Care/ Programme
99
Boyanese (0.3%) 1 15 – 21 days (9.3%) 33 Dignity
Sikh (0.9%) 3 22 – 30 days (11.5%) 41 Other Home Care 20
Eurasian (0.6%) 2 31 – 60 days (15.5%) 55 Others 2
Filipino (0.3%) 1 61 – 90 days (5.9%) 21 Total 563
Total 355 More than 90 days (5.6%) 20
Not discharged during FY19 (0.9%) 3
Total 355
Average 28
p 28 DOVER PARK
HOSPICE
ANNUAL REPORT
2019/20 p 29home care
By Referral By Gender (Admitted) Age Group (Admitted) By Diagnosis (Admitted)
Admitted (76.2%) 342 Male (56.4%) 193 Below 20 (0%) 0 Cancer (87.7%) 300
Rejected (15.8%) 71 Female (43.6%) 149 20 – 45 (1.8%) 6 Non-Cancer (12.3%) 42
Withdrawn (8.0%) 36 Total 342 46 – 55 (4.1%) 14 Total 342
Total 449 56 – 65 (17.5%) 60
66 – 75 (22.8%) 78
Above 75 (53.8%) 184
Total 342
By Race (Admitted) Length of Stay (Admitted)
Chinese (88.0%) 301 Less than 1 day (0%) 0
Malay (6.4%) 22 1 – 7 days (12.6%) 43
Indian (3.8%) 13 8 – 14 days (6.7%) 23
Sikh (0.3%) 1 15 – 21 days (7.6%) 26
Javanese (0.3%) 1 22 – 30 days (8.2%) 28
Eurasian (0.3%) 1 31 – 60 days (14.9%) 51
Other races (0.9%) 3 61 – 90 days (9.6%) 33
Total 342 More than 90 days (19.9%) 68
Not discharged during FY19 (20.5%) 70
Total 342
Average 84
p 30 DOVER PARK
HOSPICE
ANNUAL REPORT
2019/20 p 31Programme Dignity
By Referral By Gender (Admitted) Age Group (Admitted)
Admitted (63.9%) 76 Male (27.6%) 21 Below 20 (0%) 0
Rejected (10.1%) 12 Female (72.4%) 55 20 – 45 (0%) 0
Withdrawn (26.0%) 31 Total 76 46 – 55 (0%) 0
Total 119 56 – 65 (1.3%) 1
66 – 75 (2.6%) 2
Above 75 (96.1%) 73
Total 76
By Race (Admitted) Length of Stay (Admitted)
Chinese (85.5%) 65 Less than 1 day (0%) 0
Malay (5.3%) 4 1 – 7 days (15.8%) 12
Indian (7.9%) 6 8 – 14 days (9.2%) 7
Eurasian (1.3%) 1 15 – 21 days (2.6%) 2
Total 76 22 – 30 days (3.9%) 3
31 – 60 days (6.6%) 5
61 – 90 days (3.9%) 3
More than 90 days (21.0%) 16
Not discharged during FY19 (36.8%) 28
Total 76
Average 108.4
p 32 DOVER PARK
HOSPICE
ANNUAL REPORT
2019/20 p 33day care
By Referral By Gender Age Group By Diagnosis
Admitted (38.7%) 24 Male (45.8%) 11 Below 20 (0%) 0 Cancer (87.5%) 21
Rejected (24.2%) 15 Female (54.2%) 13 20 – 45 (0%) 0 Non-Cancer (12.5%) 3
Withdrawn (37.1%) 23 Total 24 46 – 55 (4.2%) 1 Total 24
Total 62 56 – 65 (20.8%) 5
66 – 75 (12.5%) 3
Above 75 (62.5%) 15
Total 24
By Race Length of Stay
Boyanese (8.3%) 2 Less than 1 day (4.2%) 1
Chinese (75.0%) 18 1 – 7 days (4.2%) 1
Eurasian (4.2%) 1 8 – 14 days (12.5%) 3
Malay (12.5%) 3 15 – 21 days (4.2%) 1
Total 24 22 – 30 days (0%) 0
31 – 60 days (12.5%) 3
61 – 90 days (20.8%) 5
More than 90 days (41.7%) 10
Not discharged during FY19 (0%) 0
Total 24
Average 93
p 34 DOVER PARK
HOSPICE
ANNUAL REPORT
2019/20 p 35a filial son When Mr Tan Geok Chuan was Sad and disappointed upon Even though he was in
and a loving
diagnosed with liver cancer in early hearing this news, Mr Tan chose considerable pain in the few weeks
2018 at the age of 59, the news did to go home. His wife, a dedicated prior to his passing, Mr Tan never
not come as a complete shock caregiver always by his side complained and kept his faith. As
to him. providing emotional support, a devout Taoist, he had come to
remained committed to looking terms with his condition and only
Mr Tan’s family had a history of
father till
after him. However, when she wished not to be a burden to his
liver cancer and he had lost both was at work, there was no one to family. One of his last wishes was
his mother and younger brother to stay home with Mr Tan. Hence, to make a trip to Thailand to visit a
liver cancer several years earlier. He she had to rely on a closed-circuit revered monk, but he was already
too had suffered from hepatitis and television camera to monitor him. too frail at that point to travel.
liver cirrhosis for a long time. Mr
the very end
Tan felt that he was very unlucky Mr Tan came under the care of Mr Tan also hoped to arrange
as he believed “bad luck comes our Home Care team in October for his late father’s niche to be
in threes” and he had already 2019. Our nurse and medical repositioned to a ‘better location’
undergone three major operations social worker checked in on him at eye level in the columbarium
in the previous five years as he was frequently to monitor his condition before he passed on. He had not
afflicted by other health problems and manage his symptoms, and been able to afford this at the time
Mr Tan Geok Chuan as well. gave Mrs Tan advice on how best of his father’s death and had felt
to take care of him at home. deep remorse over the years. He
A family man with two grown-up felt more at peace with himself
children, Mr Tan had once run a Mr Tan’s condition deteriorated after this had been arranged.
successful business with about further after about a month,
30 staff, offering traditional Thai and our Home Care team Mr Tan had expressed his wish to
massage services. However, he was recommended that he be attend his daughter’s wedding and
forced to close his business after admitted to our hospice as it our Home Care team arranged
about 10 years due to spiralling was increasingly difficult for Mrs for a wheelchair for him. He was
overhead costs and worked as a Tan to care for him. As a hospice very happy to be able to attend the
masseur thereafter. volunteer, Mrs Tan agreed that he wedding dinner in Singapore, just
should receive round-the-clock two weeks before he passed away.
Upon his doctor’s advice, Mr Tan care as an inpatient. However, Mr
underwent an operation to remove Tan was adamant about spending Mr Tan passed away peacefully at
the tumour. He thought he was his last days at home. In respecting home on November 17, 2019, just
out of the woods, however, a Mr Tan’s wish, our Home Care a few hours after his daughter had
scan six months later revealed team continued to care for him held her wedding dinner in Malaysia
that the cancer was back and he and were readily available to help the previous night. Although he was
had to undergo chemotherapy. when Mrs Tan called for assistance. not able to attend, it was as if he
A subsequent scan some months Our medical social worker also had willed himself to live on just so
later revealed that the cancer had arranged for a nurse to assist in she could complete her wedding
spread. This time, he was given a taking care of Mr Tan at night. celebrations. He was truly a filial son
prognosis of two months. and a loving father till the very end.
ANNUAL REPORT
2019/20 p 37DPH RESEARCH WITH GROWING NEEDS IN PALLIATIVE
AND TRAINING As a purpose-built hospice, we CARE FROM CANCER TO NON-CANCER
pride ourselves in delivering quality
evidence-based palliative and ILLNESSES SUCH AS END-STAGE ORGAN
end-of-life care and have been
collaborating with other institutions FAILURE AND DEMENTIA, WE DESIGN
on research studies since the early
2010s. Through our research, we
gain insights into the challenges
AND CONDUCT HIGH-QUALITY STUDIES
Advancing
life-limiting diseases place not only
on patients, but also on caregivers,
IN THESE AREAS SO AS TO HAVE A
clinicians and the healthcare
system. This evidence-based GREATER IMPACT ON OUR PATIENTS
knowledge helps us better care
for our terminally ill patients, while AND CAREGIVERS.
Evidence-Based
serving to inform policy makers
in the allocation of resources and
formulation of guidelines that
may eventually translate to better
patient care and caregiver support.
Research in
With growing needs in palliative Training and education are In addition to building capabilities
care from cancer to non-cancer imperative for healthcare in the sector, we strive to establish
illnesses such as end-stage organ professionals in providing quality a culture of lifelong learning for
failure and dementia, we design palliative care to patients. In line our staff by providing a myriad of
and conduct high-quality studies with our goal of being the centre upgrading opportunities. E-learning
in these areas so as to have a for excellence for research and courses are available for staff to
Caring for
greater impact on our patients education, we remain focused on enhance their skills while weekly
and caregivers. our efforts to increase capabilities talks and tutorials are conducted
in end-of-life care by offering to share insights and the latest
training programmes to the developments in palliative care to
healthcare community. We offer elevate the level of care offered to
clinical attachments for medical our patients.
Patients and nursing students and year-
round training opportunities to
doctors, nurses and allied health
professionals to support their
professional development. Field
visits are also organised to facilitate
knowledge sharing with partners in
the healthcare sector.
ANNUAL REPORT
2019/20 p 39Key
Highlights
2 5
RESEARCH 1
16TH WORLD CONGRESS
CLINICAL OUTCOMES OF
PROGRAMME DIGNITY
PUBLISHED IN JOURNALS
3
INTERMEDIATE AND 4
SINGAPORE HEALTH
AND BIOMEDICAL
CONGRESS 2019
OF THE EUROPEAN The clinical outcomes of
LONG-TERM CARE (ILTC)
JOINT RESEARCH STUDIES DPH participated in the
ASSOCIATION FOR Programme Dignity were RESEARCH GRANT Singapore Health and
WITH TAN TOCK SENG
PALLIATIVE CARE (EAPC) published in journals. Our Biomedical Congress in
article “Advanced Dementia:
HOSPITAL AND NTU
In June 2019, DPH was October 2019 and our poster
an integrated homecare awarded the Intermediate LKCMEDICINE “Impact of a specialised
programme” was published in and Long-term Care (ILTC) palliative homecare
the journal “BMJ Supportive research grant administered Through research grants programme for advanced
and Palliative Care” in May by the Agency for Integrated administered by PalC awarded dementia: Comfort and
2019. Our research paper, Care (AIC) to study the in September 2019, Medical satisfaction with care at
“Comfort and Satisfaction characteristics of our Director, Dr Ong Wah Ying the end-of-life” by Senior
with Care of Home-Dwelling homecare patients associated and Resident Physician, Research Executive, Ms Tay Ri
Dementia Patients at the End with their final place of care. Dr Chia T-Yunn were Yin, won the Silver Award in
of Life” was published in the separately invited to the Health Services Research
“Journal of Pain and collaborate with investigators category. Our poster
Symptom Management” in from Tan Tock Seng Hospital “Antibiotic Use in Advanced
In May 2019, 5 DPH staff December 2019. and NTU LKCMedicine in Dementia at the End of Life:
participated in the 16th World two research studies Comfort or Conflict?” was
Congress of the European Both research papers can be on “Evaluating Clinical also presented by Resident
Association for Palliative accessed at Benefits and Healthcare Physician, Dr Erwin Francisco.
Care (EAPC), a highly https://www.palc.org.sg/ Utility Impact of a Novel
anticipated international research/our-publications/ Palliative Rehabilitation
research congress in Berlin. journals/ Service for Patients with
Resident Physician, Chronic Breathlessness – The
Dr Erwin Francisco’s study on Integrated Care for Advanced
“Antibiotic Use in Advanced REspiratory Disorders (ICARE)
Dementia Patients Near End Programme” and “Movie
of Life: Comfort or Conflict” Reflection for Junior Doctors
was selected out of 1,400 Working in Pallative Care
abstract submissions for Units” respectively.
oral presentation, alongside
eminent researchers in
the field.
p 40 DOVER PARK
HOSPICE
ANNUAL REPORT
2019/20 p 41TRAINING 7 8 10
6
VISIT BY 53 LEADERS
FROM THE COMMUNITY
CARE SECTOR
VISIT BY PARTICIPANTS
IN 15TH IGNITING LEADERS
PROGRAMME
On 16 January 2020,
9
FIELD VISITS FOR
TRAINING COURSES
FOR HEALTHCARE
PROFESSIONALS,
STUDENTS, STAFF AND
participants in the 15th STUDENTS AND HEALTHCARE VOLUNTEERS
VISIT BY HELPING HAND Igniting Leaders Programme PROFESSIONALS
(HONG KONG) (ILP), a course organised Provided training for 131
by Healthcare Leadership healthcare professionals
Hosted 188 students and through 5 different palliative
College (HLC), were hosted as
healthcare professionals care courses.
part of a learning journey to
both local as well as from
gain a better understanding of
China, Hong Kong, Japan, Conducted clinical
the types of services available
Korea, Taiwan and the United attachments for 303 local
to support patients and the
Kingdom. and overseas students and
elderly in the community care
setting and the challenges professionals from the
service providers faced in medical, nursing and allied
developing these services. health sectors.
On 16 May 2019, 27 staff Launched 9 new e-learning
53 leaders from the
from “Helping Hand”, a charity courses on topics such
Community Care sector
that provides personalized as those pertaining to
were hosted for a learning
residential care and leisure patient care for staff,
visit on 17 October 2019 to
services for seniors in Hong volunteers and participants
gain insights into hospice
Kong, were hosted during a on clinical postings.
operations and end-of-life
short visit. A mini tour was care, as part of the Agency
conducted to give them a for Integrated Care’s IGNITE
better understanding of our programme. In addition to
daily activities while insights discussing developments
into Advance Care Planning in Palliative Care and some
in Singapore and real-life of the challenges faced in
experiences relating to managing a hospice, a site
end-of-life services were tour was also conducted.
also shared.
p 42 DOVER PARK
HOSPICE
ANNUAL REPORT
2019/20 p 43The Palliative
Care Centre
One of AIC’s Lead Training
Providers since July 2018, PalC
develops and delivers quality,
evidence-based palliative
care training and education
A tripartite collaboration was programmes on end-of-life care
for Excellence
established by Dover Park Hospice, to build and empower healthcare
Nanyang Technological University providers. Through these
(NTU) Lee Kong Chian School of programmes which raise palliative
Medicine and National Healthcare care awareness, knowledge
Group (NHG) to form the Palliative and skill, healthcare providers
Care Centre for Excellence in are better equipped to provide
in Research
Research and Education (PalC) disease-specific, needs-based
in October 2017. Through this palliative care for patients and their
collaboration, PalC leverages on caregivers, allowing patients to live
the strengths, capabilities and their final days with dignity.
capacities of its partner institutions
to advance palliative care research
and Education
and education in order to
contribute to the growing base
of evidence that drives the care
(pa IC)
of our patients.
PalC aims to advance palliative
care research, particularly in
non-cancer illnesses, expanding
the evidence base for patient
centred care to meet the needs
Pa C AIMS TO ADVANCE
of an ageing population. As more
individuals prefer to pass away PALLIATIVE CARE RESEARCH,
at home, PalC also aims to study
the effectiveness of community PARTICULARLY IN NON-CANCER
palliative care models, to better
care for patients living at home, ILLNESSES, EXPANDING THE
and to support their caregivers
who provide the majority of EVIDENCE BASE FOR PATIENT
the care.
CENTRED CARE TO MEET THE
NEEDS OF AN AGEING POPULATION.
ANNUAL REPORT
2019/20 p 45Key
Highlights
5
1 2 4 ASIA PACIFIC HOSPICE
NETWORK (APHN) WEBINAR
THE IRENE TAN LIANG
KHENG PALLIATIVE CARE
RESEARCH FUND PALC COURSES
10 courses covering various
3
INTRODUCTION OF
SINGAPORE HEALTH
& BIOMEDICAL
CONGRESS 2019
We participated in the
We hosted an Asia Pacific
Hospice Network (APHN)
webinar on “Palliative Care
in ICUs” with Dr Poi Choo
Hwee, Senior Consultant,
areas in palliative care such NEW COURSES Singapore Health and Department of Palliative Care,
as pain management, coping Biomedical Congress 2019 Tan Tock Seng Hospital, as
with bereavement, and the organised by the National the speaker on 18 November
Two new courses made
psychosocial, spiritual, legal Healthcare Group on 11 2019. This was part of a
their debut in 2019. “Palliative
and ethical aspects of end October 2019, leading the series of collaborative
Care in Advanced Non-
of-life care were organised Palliative Care track themed webinars hosted by APHN
cancer Conditions” as well as
and attended by a total of 325 “It Takes a Kampung” where that are accessed by member
“Family Dignity Intervention:
healthcare professionals. insights were shared on organisations across the Asia
Psycho-Socio-Spiritual Care
the “whole care” approach Pacific region.
for Terminally-ill Patients
and their Families” were adopted in palliative
organised and attended by medicine.
In March 2020, the Palliative Care Research
73 healthcare professionals
Grant was renamed the Irene Tan Liang Kheng
in total.
Palliative Care Research Fund with part of a
donation from her estate. Mr Tan Hsuan Heng,
nephew and trustee of the estate of the late
Irene Tan Liang Kheng gifted the donation of
$800,000 to PalC. This generous donation
will help support research for the advancement
of palliative care and increase the capacity of the
healthcare community in caring for terminally
ill patients. A portion of the fund will also be
used for self-care educational programmes for
palliative care nurses.
p 46 DOVER PARK
HOSPICE
ANNUAL REPORT
2019/20 p 47Persevering An avid golfer in his younger days,
Mr Kathappan s/o Muthu recalls
Despite his condition,
Mr Kathappan continues to work
team always lends a listening ear.
This helps me feel much better,”
in the Face
the 40 years he spent as a golf as a security officer. He is the sole he said.
coach with much fondness. breadwinner as his children are
unable to work. His wife, who has “Last year, my wife, son and I
To help support his family, he been his pillar of support all these went for an outing to Suntec City
started working as a caddie when years, still cooks delicious meals arranged by the Home Care team.
he was just 10 years old where for him, despite her own health It was truly a memorable
of Adversity some of the expatriate golfers he
interacted with taught him how
to play the game. As he had a
flair for golf, he started playing
professionally when he was
problems. They met when she was
in her teens, and have been happily
married for 55 years.
Mr Kathappan has been under
experience,” he added nostalgically.
Despite his condition,
Mr Kathappan’s only hope is to carry
on working so he can provide for
20, participating in prestigious the care of our Home Care team his family for as long as possible. He
Mr Kathappan s/o Muthu tournaments such as the Singapore since September 2019. They has been trying alternative therapies
Open and the Malaysia Open. have been checking in on him such as traditional medicine and
As he did not wish to leave his regularly to monitor his condition. food to help manage his illness.
wife and children frequently to Our medical social worker has
travel overseas for tournaments, helped him obtain financial A devoted and selfless family man,
he decided to give up playing assistance, which has helped ease Mr Kathappan’s resilience and
professionally to become a golf his financial burden. The team perseverance that were built up over
coach four years later. also provides him with emotional his years as a golfer, golfing coach
and psychological support, as he and in battling cancer, are definitely
“The interaction with my students continues his fight with cancer. traits worth emulating by all.
and the joy I got from seeing them
picking up the necessary skills are “As a cancer patient, I often have
what I miss most about my days bad nightmares that affect me
as a golf coach. Many think golf is emotionally but the Home Care
a difficult game to pick up, but my
instructions were easy to follow so
my students were able to pick up
the skills without much difficulty,”
he shared proudly.
A DEVOTED AND SELFLESS FAMILY MAN,
With age catching up,
Mr Kathappan eventually gave MR KATHAPPAN'S RESILIENCE AND
up coaching but still returned to
his first love as a golf course
supervisor, a role he retired
PERSEVERANCE THAT WERE BUILT UP OVER
from about 10 years ago. He
subsequently became a security
HIS YEARS AS A GOLFER, GOLFING COACH
officer.
AND IN BATTLING CANCER, ARE DEFINITELY
About three years ago,
Mr Kathappan was admitted to TRAITS WORTH EMULATING BY ALL.
hospital for further tests due
to a persistent fever. He was
distraught to learn that he had liver
cancer. He has since undergone
chemotherapy, however, his
prognosis is not good.
ANNUAL REPORT
2019/20 p 49WE STRIVE TO INCREASE THE AWARENESS AND
UNDERSTANDING OF END-OF-LIFE CARE THROUGH
COMMUNITY OUR OUTREACH EFFORTS AND TO ADVOCATE THE
ENGAGEMENT IMPORTANCE OF SUCH CARE ESPECIALLY FOR
PEOPLE WHO ARE TERMINALLY ILL AS WELL AS
THEIR CAREGIVERS.
building a At DPH, we believe in building a
community of care and support
where individuals, members of the
community and corporate partners
community
where people from different walks come together to reinforce each
of lives come together in caring for other’s efforts in making every
our patients. moment count for our patients.
Engaging the community, In addition, we strive to increase
our Volunteer Management, the awareness and understanding
of care
Fundraising and Communications of end-of-life care through our
& Outreach teams continue to outreach efforts and to advocate
forge relationships with new the importance of such care
partners and volunteers while especially for people who are
strengthening ties with the old, terminally ill as well as their
building a community of care caregivers.
and support
ANNUAL REPORT
2019/20 p 51Key
Highlights 5
"FUTURE-PROOFING PALLIATIVE & BEREAVEMENT CARE
IN THE COMMUNITY" PUBLIC FORUM
2 4
1 EVERY MOMENT
MATTERS 2019 3
SUNFLOWER GALA
ANNUAL YEAR-END
FUNDRAISING MAILER
6
DPH CHARITY GOLF 2019 BALL 2019 Ms Linda Hart, our active
volunteer and group leader
of the Sapphire Befrienders
Group was invited to be a
panelist at a public forum,
“Future-Proofing Palliative
VOLUNTEER ACTIVITIES
and Bereavement Care in the
Community” on 13 January About 1,200 activities were
We expressed our 2020. Organised by Tan Tock conducted by our 420
appreciation to 45 community Seng Hospital, the forum devoted volunteers across 18
partners at our annual Every highlighted the important different volunteer groups for
About 105 golfers teed off for our patients in Home Care,
Moment Matters (EMM) event role of volunteers and the
a good cause at our biennial Day Care and Inpatient Care.
held at our new Day Care on community in supporting
DPH Charity Golf which
3 July 2019, hosted by DPH patients and their loved
took place at The Singapore Our annual Sunflower Gala
Ambassador Gurmit Singh. ones in palliative and
7
Island Country Club (Bukit Ball with the theme “Jam,
The event was attended bereavement care.
Course) on 24 April 2019. Jive, Jazz” was held at The
by long-term community
The event concluded with Ritz-Carlton Millenia on 17
partners, those that have
a dinner graced by Mr August 2019. Graced by More than 8,700 copies
recently joined us as well as
Tan Kwang Cheak, Chief Guest-of-Honour Mr Gan of our creatively designed
other guests who wanted to
Executive Officer of Agency
find out more about Dover Kim Yong, Minister for Health, annual year-end mailer were FUNDS RAISED FOR THE YEAR
for Integrated Care (AIC) as and DPH patron, Dr Tony sent out as part of our yearly
Park Hospice and how they
Guest-of-Honour. More than Tan Keng Yam who was our fundraising drive, thanks
can collaborate with us to As a result of the generous
S$258,000 was raised, thanks special guest, the event raised to the hard work of our
enhance the quality of life for support of donors, a total
to the generosity of our more than S$1.1 million in dedicated volunteers. More
our terminally-ill patients. A of close to S$2.6 million
sponsors and supporters. support of our patient care than S$300,000 was raised
dialogue session entitled “Care was raised for the Financial
programmes. through this campaign. Year 2019-2020 to help
in the Community” was also
held as part of the programme. provide our patients with
quality end-of-life care.
p 52 DOVER PARK
HOSPICE
ANNUAL REPORT
2019/20 p 53DONORS
list
Chua Kim Chiu Ho Liam Juan
Chua Lee Ngoh, Annie
Chua Pei Ling, Eileen
Ho Mui Peng
Ho See Cheng
L
Lai Kuan Hoe, Leslie
Chua Yong Kwang, Kevin (Dr) Ho Siok Hwa, Eileen Lai Ling Ling
Ho Vee Leung Lam Kah Hoe
Ho Vui Min
D
Daljeet Singh Sidhu (Dr)
Hon Sook Chern
Huang Ching-Kuei
Lam Yi Young
Lars Sorensen
Lau Hong Choon (Dr)
Hun Sue Fong, Lydia Lau Kim Choo
We would like to express our deepest appreciation to our donors - (IMO-Hun Tong Phong) Lau Mei Hwa
corporations, organisations and individuals for their contributions E
Edmund Lin and Trina Ling-Lin
Hun Sue Hwee, Vivian
(IMO-Hun Tong Phong)
Hun Tock Juan, Ronnie
Lee Aik Seow
Lee Ang Seng
($1,000 and above) in the past year. Thank you for supporting our cause Estate of Chong Yok Moi (IMO-Hun Tong Phong)
Lee Angel (Dr)
Lee Beng Hooi
Estate of Irene Tan Liang Kheng
in providing quality palliative care and bringing comfort to our patients Estate of Tan Kay Guan
Lee Chiang
and their families during their difficult times. We are privileged to have Eu Oy Chu (Dr) J
James Best (Dr)
Lee Chin Cheng
Lee Deborah
Lee Ee Ling, Tina
your support.
F
Fan Yue Soon, Charles
Jay Sadhana Shiven
Julia & Robert Quek
Lee Kiow Seng
Lee Swee Chan
Lee Teng Suan
INDIVIDUALS Foo Jong Wey Lee Tuck Wah, Philip
Foo Marlene
Foo Yee Ling
K
Kamsiah Bte Abdul Hamid
Lee Yi Qian, Cheryl
Leong Eng Keong
A Chan Wai Leong
Chang Yoong Hui, Joyce
Chin Chi Onn, Colin
Chin Khan Sang Kang Wee San, Jessie
Leong Kwok Weng
Leong Say Boon
Ang Poh Jiok
Ang Woon Kai
Chan-Lien Margaret
Chay Oh Moh
(IMO-Tan Kok Kong)
Chin Lee Ting, Verena G
Gan Ser Khoon
Khan Yeow Wai, Robert
Kho Kwang Mui (Dr)
Khoo Chwee Tin
Leow Fan Siew
Li Qianwen
Au Oi Leng Cheah Suan Beng, Nicholette Agnes Chin Yau Seng Lian Whye Meng
Aw Kian Heng Chen Dan, Diane Chionh Chye Luay Go Puay Wee Khoo Linda
Lim Ai Nah
Aw Sen Harng Chen Jie'An, Jared Chng Bee Leng Goh Cheong Hock Khoo Siok Puay
(IMO-Goh Teck Chye) Lim Chee Hoe
Cheng Hong Wing, Alfred Chng Chee Kiong Khoo Whee Leng
(IMO-Lim Yock San)
Chng Hwee Hong Goh Eng Kee Khoo Whee Luan
Cheng Yoke Ping
B
Boey Wen Ching, Lydia
Cheong Wei Kok, Bernard
Chew Robert
Choe Fook Cheong @ Alan Choe
Chok Soo Hoon, Mildred
Goh Eng Kuang, Danny
Goh Ing Nam
Koh Ah Soon
Koh Choon Kiat
Lim Chee Khiam
Lim Chee Liang
(IMO-Lim Kiat Keng)
Chong Yu Moi Goh Pheck Suan, June (Dr) Koh Guan Teck
Chey Chor Wai Lim Chew Meng, Vincent
Choo Bee Li Goh Pi Lee, Beverly (Dr) (IMO-Koh Chek Huat)
Chia Fan Tat Lim Chiaw Chang
C
Caers Lucas Henri R.
Chia Lay Hoon
Chia Mok Leng
Choo Chiau Beng
Choo Wan Ling (Dr)
Chow Goon Chau, Patricia
Goh Timothy
Gwee Chwee Kee, Rupert
Koh Kok Ong
Koh Kok Tian
Koh Tieh Koun (Dr)
Lim Chin Hu
Lim Choon Hong
Chia Piah Yam Lim Feng, Philip
Koh Tse Hsien (Dr)
Chan Ah Choo
Chan Bee Leng
Chan Guek Cheng, Noreen
Chia Soo Hien
Chia Weng Kaye
Chiang Khim Kee
Chow Harry
Chua Choon Hock
(IMO-Phang Hong King)
H
Heng Hock Mui
Kwek Kon Yew (Dr)
Lim Fung Yen, Jeremy (Dr)
Lim Hock Chee
Lim Joo Boon
Chan Kin Ming (IMO-Chiang Teng Guan) Chua Jiak Hwee (IMO-Heng Yee Koon) Lim Juay Hiong
Chan Wai Fen Heng Kelvin
p 54 DOVER PARK
HOSPICE
ANNUAL REPORT
2019/20 p 55You can also read
