2021 COURSE GUIDE - PRACTICAL SUPPORTIVE INFORMATIVE - Master Grocers Association
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2021
COURSE
GUIDE
P R A C T I C A L • S U P P O R T I V E • I N F O R M A T I V E1
Why choose MGA Industry Training?
MGA Industry Training specialises in accredited courses for your compliance obligations including Food Safety and Responsible
Service of Alcohol. We also have a range of courses on offer to support our member’s training needs.
With our specialized team who can advise on areas such as training and employment law we offer a supportive environment to suit
all different learning needs and organisation needs.
What is accredited training?
Accredited training refers to qualifications or units of competency that are recognised within the Vocational Education and Training
(VET).
Before purchasing these units, please check with your State government requirements for what is required in particular for RSA or
Food Safety.
Once completed the unit of competency competently, you will receive a Statement of Attainment.
Nationally Recognised Training
All nationally recognised training certificates issued need to show the RTO number, the NRT (National Recognised Training) logo,
name of course/units completed.
All our training modules and units of competencies are delivered by Master Grocers Australia Limited provider
TOID 21148.
CLICK HERE FOR FURTHER INFORMATION ON ACCREDITED COURSES AND VET
2
Contents
2 Why Choose MGA Industry Training
4 Enrolment Information
5 Face to Face Courses
6 Food Safety
9 Responsible Service of Alcohol
10 Workplace Health and Safety
12 Tobacco Compliance, Customer Service Courses
13 Staff Performance
14 Retail Certificate Courses
15 MGA Finance & Governance Training for Registered Organisations
16 Legal and IR Webinars
17 Training Checklist
3
Enrolment Information
HOW TO ENROL REQUISITES / LANGUAGE LITERACY
AND NUMERACY (LLN)
Click here for the MGA website
With all short courses offered at MGA Industry Training, there
are no training prerequisites to complete prior. However,
PAYMENT OPTIONS there are some requirements around language, literacy, and
numeracy. In order to complete online courses participants
Acceptable payment methods are by credit card (no AMEX or
should be able to perform everyday tasks such as:
Diners Club) through our website.
• Using an instant messenger tool
CANCELLATION AND REFUND • Using email at work
• Responding to customer complaints
POLICY
• Following a recipe
Please refer to our cancellation and refund policy on our
website. If you have any concerns about the skills required to participate
in this course, please contact MGA Industry Training and we will
be happy to discuss your situation and support you throughout
ENROLMENT CANCELATION POLICY your learning.
Please refer to our cancellation and refund policy on
our website. All courses have duration and due dates for INTERNATIONAL STUDENTS
completion.
Education institutions can only enrol and deliver education
services to students in Australia on a student visa if they are
PARTICIPANT HANDBOOK registered on the Commonwealth Register of Institutions and
Courses for Overseas Students (CRICOS).
The MGA Industry Training (RTO 21148) Participant Handbook
includes all information regarding student policies and MGA Industry Training is not a CRICOS registered RTO, therefore
procedures and is available through our website. cannot deliver our accredited units. Please locate your local
CRICOS RTO for the delivery of your nominated courses.
MGA INDUSTRY TRAINING
TECHNICAL REQUIREMENTS
All accredited online courses require access to workplace /
commercial premises, internet, computer/smartphone with
video recording capabilities for demonstration assessment
pieces.
All our assessments are a combination of online questions, case
studies and practical demonstrations via video.
4
MGA Training
Face to Face Courses
VIC RESPONSIBLE SERVICE OF ALCOHOL
It is mandatory for all staff who are involved in selling, serving, or offering alcohol to have a current VCGLR RSA certificate. In this
course participants develop the skills and knowledge required to responsibly sell and serve alcohol and to satisfy the requirements
of Victorian State legislation.
Upon successful completion, participants will receive a certificate issued by the Victorian Commission for Gambling and Liquor
Regulation VCGLR.
This certificate is valid for 3 years. Participants must complete the RSA refresher training online through the VCGLR website.
From July 1st, 2021 VCGLR will move from their own course to the unit of the competency, SITHFAB002 Provide Responsible Service
of Alcohol. This can be delivered online or through face to face.
MGA will continue to offer the current Face-to-Face course for group bookings in both metro and regional areas until 30th June
2021.
Please contact Claire for further details at training@mga.asn.au.
FOOD SAFETY: NSW & OTHER STATES
If you have a number of staff that require this certification and have a centralised location that has access to a commercial kitchen/
food preparation area; this option of training may suit your needs. Please contact training@mga.asn.au for further information.
TAILORED WORKSHOPS
MGA Training can design and create workshops that meet your business needs, such as customer service, induction or food
awareness. We can hold workshops at our National Support Office or come to you.
Please contact training@mga.asn.au for further discussion and quotes.
5
Food Safety Courses Training delivered by Master Grocers Australia RTO 21148
SITXFSA001 (Use hygienic practices for food safety - Level 1)
(All States)
This course meets the minimum requirements for food handling staff under Australian Food Standards Code, Standard 3.2.2, the
requirement for staff to have the necessary knowledge of food safety and food hygiene matters. Ideal for employees starting full
time work with food.
The course covers;
• Follow hygiene procedures and identify food hazards
• Report any personal health issues
• Prevent food contamination
• Prevention of cross-contamination through hygiene practice
Course: ONLINE Accredited: YES Duration: 3-4 Hrs Fee: $48
Upon successful completion participants will receive a statement of attainment for the nationally accredited unit of competency.
SIRRFSA001 (Handle food safely in a retail environment) (Food Safety Supervisor Certificate)
This unit is the minimum requirement for most state and territories and/or councils (except NSW) where the business requires a
certified Food Safety Supervisor.
The course covers;
• Following Food Safety Program
• Store & Handle Food Safely
• Maintain Personal Hygiene Standards
• Maintain equipment and work area
Course: ONLINE Accredited: YES Duration: 4-6 Hrs Fee: $88 (Non-members $105)
Upon successful completion participants will receive a statement of attainment for the nationally accredited unit of competency and
are accepted as a qualified Food Safety Supervisor in the retail environment.
6
Food Safety Courses Training delivered by Master Grocers Australia RTO 21148
NSW SIRRFSA001 (Handle food safely in a retail environment) (NSW Food Safety Supervisor )
This course is the minimum requirement by the NSW Food Authority where the business requires a certified Food Safety
Supervisor. If a business has several locations, they will need to have a qualified Food Safety Supervisor at each location who is
reasonably available at all times.
The course covers;
• Following Food Safety Program
• Store & Handle Food Safely
• Maintain Personal Hygiene Standards
• Maintain equipment and work area
• NSW Egg Handling, Allergen Management & Penalties
• NSW Food Authority COVID-19 Hygiene Module
Course: ONLINE Accredited: YES Duration: 6 Hrs Fee: $123 (Non-members $155)
For this course participants will receive the NSW Food Safety Supervisor certificate PLUS a statement of attainment for the nationally
accredited unit of competency. Upon successful completion participants are accepted as a qualified NSW Food Safety Supervisor in
retail.
NSW FOOD SAFETY SUPERVISOR REFRESHER
NSW Food Safety Supervisor certificates expire 5 years from date of issue. Food Safety Supervisors holding a NSW Food Safety
Supervisor certificate due to expire are required to complete this course and participants will need to provide a copy of their
current certificate within 30 days of expiry.
Please check your NSW Food Authority certificate before booking this course. No refunds are given.
Course: ONLINE Accredited: NO Duration: 3 Hrs Fee: $88 (Non-members $105)
Participants at the end of the course will be issued with the NSW Food Safety Supervisor Certificate.
7
Food Safety Courses continued
INTRODUCTION TO FOOD HANDLING
This course is an Introduction to Food Safety. It will give participants skills and knowledge required to prepare and handle food
safely.
Participants completing this course are starting in the industry and handling all food types.
On completion of this course, the participant will understand the fundamentals of food safety including:
• Follow hygiene procedures
• Report any personal health sssues
• Prevent food contamination
• Prevent cross contamination
Course: ONLINE Accredited: NO Duration: 30 Mins Fee: $25 (Non-members $30)
This is a non-accredited course and a Certificate of Completion is issued.
ALLERGEN AWARENESS
Develop an understanding of food allergens and the risks. This course is designed for new entrants into food preparation, handling,
and storage.
The course covers;
• What is food allergy
• Food Allergens
• Reactions
• Cross contamination and avoiding cross contamination
Course: ONLINE Accredited: NO Duration: 30 Mins Fee: $10
This is a non-accredited course and a Certificate of Completion is issued.
8
Training delivered
Responsible Service of Alcohol Courses by Master Grocers
Australia RTO 21148
RSA certificates are required by law to be held by all employees/volunteers when working with alcohol (sale or serving). This
includes food and beverage attendants; packaged liquor salespersons; winery, brewery, and distillery cellar door staff and supplier
sales representatives. It also applies to security staff who monitor customer behaviour and to the licensee who is ultimately
responsible for responsible service of alcohol (RSA) management.
When purchasing an RSA course please choose the correct State that it will be held in.
ACT SITHFAB002 Provide Responsible Service of Alcohol
It is mandatory for all staff (including Licensees and commercial permit holders, crowd controllers) who are involved
in selling, offering, or serving alcohol to have a current RSA certificate. ACT legislation requires this course to be
refreshed every three years.
Course: ONLINE Accredited: YES Duration: 4 Hrs Fee: $50
Upon successful completion, participants will receive a statement of attainment for the nationally accredited unit of competency.
ACT course approval number: RSA2011-011. RTO TOID No. 21148.
ACT Refresher Responsible Service of Alcohol
This certificate is valid ONLY IN the ACT. This short course must be completed within three years of the date of expiry the current
SITFAB002 Provide Responsible Service of Alcohol Statement of Attainment (also known as the RSA certificate). Please check the
expiry date on the certificate before enrolling into the ACT RSA refresher. If the certificate has expired, you will need to complete
the full ACT Provide Responsible Service of Alcohol (SITHFAB002) course. Completion of this short course requires;
• Statement of Attainment (issued by RTO) with expiry or is current/ or about to expire
• Completed statutory declaration
• Completion of online questions
Course: ONLINE Accredited: NO Duration: 2 Hrs Fee: $35
WA/QLD SITHFAB002 Provide Responsible Service of Alcohol
It is mandatory for all staff who are involved in selling, offering, or serving alcohol to have a current RSA certificate.
Develop the skills and knowledge required to responsibly sell and serve alcohol and to satisfy the requirements of
State legislation.
Course: ONLINE Accredited: YES Duration: 4 Hrs Fee: $50
Upon successful completion, participants will receive a statement of attainment for the nationally accredited unit of competency.
9
Workplace Health and Safety
All courses are non-accredited and once successfully completed the online quiz, the participant will
receive a Certificate of Completion (immediate download).
HAZARD IDENTIFICATION & RISK MANAGEMENT
This course is designed to understand the principles of hazard identification and risk assessment. Suitable for managers and
supervisors.
The course covers;
• Identify hazards • Conduct risk assessments • Investigate and report accidents and incidents • Conduct workplace inspections
• Determine personal protective equipment requirements • Working with hazardous substances • Understand what is involved
when working with hazardous substances • Understand and put in place `Working at Heights’ protective procedures
Course: ONLINE Accredited: NO Duration: 40 Mins Fee: $10
EMERGENCY MANAGEMENT
This course covers how to develop and implement an emergency plan along with training employees on their role and
responsibilities in the case of an emergency. Suitable for supervisors, managers, and owners.
The course covers;
• Provide information on roles and responsibility within the workplace in the event of an emergency • Procedures for various
emergencies • Identify various firefighting equipment
Course: ONLINE Accredited: NO Duration: 60 Mins Fee: $10
MANUAL HANDLING
This course is an introduction to manual handling in the workplace. Ideal for new employees or can be used as a refresher for long
term employees. It provides participants with the knowledge to identify risks and follow procedures to minimise the risk of injury.
The course covers;
• Understand why manual handling can be hazardous • Identify any manual handling risks in your store • Create strategies to
remove or reduce the risks of manual handling
Course: ONLINE Accredited: NO Duration: 30 Mins Fee: $10
10Workplace Health and Safety
All courses are non-accredited and once successfully completed the online quiz, the participant will
receive a Certificate of Completion (immediate download).
WORKPLACE HEALTH & SAFETY INDUCTION
Designed to be used with new employees as an introduction and overview to workplace health and safety in the workplace when
they first start work on the premises.
The course includes;
• Employee/employer responsibilities • Identifying risks and hazards • Emergency management • Accident reporting • Using
equipment safely • PPE
Course: ONLINE Accredited: NO Duration: 30 Mins Fee: $10
WORKPLACE VIOLENCE, BULLYING & HARASSMENT
Participants gain an understanding on what is workplace violence, bullying and harassment. Module is designed for both managers
and employees.
This course covers workplace issues including;
• Equal Opportunity • Discrimination • Violence and Bullying • Harassment • Social Media and Cyberbullying
Course: ONLINE Accredited: NO Duration: 30 Mins Fee: $10
ADMINISTER WORKPLACE HEALTH & SAFETY
Designed for supervisors, managers and owners who need to review or implement their workplace healthy and safety policies and
procedures.
The course covers;
• Effective safety management system • Responsibilities of employers • Safety consultation • Policies and procedures • Accurate
safety records • Safety training and safe work instruction
Course: ONLINE Accredited: NO Duration: 60 Mins Fee: $10
STORE SECURITY
Designed for all employees (new and long term) including management offers participants knowledge on how to act securely
within a business.
The course covers;
• Identifying store security risks • Risk assessment of store security issues • How to deal with security breaches • Recognition of
suspicious behaviour
Course: ONLINE Accredited: NO Duration: 30 Mins Fee: $10
11Tobacco Compliance,
Customer Service Courses
All courses following are non-accredited and delivered online. At the end of the module, the participant
will receive a Certificate of Completion.
VIC/NSW/WA/SA/TAS/QLD/ACT
State based tobacco courses are non-accredited and at the end the participant will receive a Certificate of Completion and if required,
Acknowledgement form (dependent on state). Owners and managers are responsible for ensuring all new employees are provided
with tobacco training prior to selling tobacco items.
The course covers;
• The legal obligations of selling and advertising tobacco • Non-tobacco smoking products • Smoking accessories
• E-cigarettes and E-cigarette accessories • Fines and penalties apply for breaches of the Tobacco Act
Course: ONLINE Accredited: NO Duration: 30 Mins Fee: FREE MEMBERS ONLY
NB: Participants in the Victorian Tobacco course will be automatically invited to complete the six-month refresher as per Victorian
State Governments recommendations.
CUSTOMER SERVICE – BASIC
Designed for new staff who do not have customer service experience.
The course covers;
• Building rapport with customers including questioning techniques • Professionalism • Sales engagement process
Course: ONLINE Accredited: NO Duration: 30 Mins Fee: FREE MEMBERS ONLY
CUSTOMER SERVICE – ADVANCED
Designed for supervisors or staff moving into the next level and managing others within the customer service environment.
The course covers;
• Best practice in the retail industry • Communication skills in the team environment • Training processes
• Feedback • Maintaining positive work environment
Course: ONLINE Accredited: NO Duration: 45 Mins Fee: $10
12Staff Performance
All courses are non-accredited and at the end the participant will receive a Certificate of Completion.
COACHING ON THE JOB
Designed for team leaders/supervisors or even employees that coach others. It covers benefits of training;
• Forms of training • Identify the training need • Organise the coaching session • Coach staff • Follow up
Course: ONLINE Accredited: NO Duration: 30 Mins Fee: $10
MANAGING EMPLOYEES
Designed for supervisors and managers leading and supporting their team. Good employee management is linked to lower staff
turnover, higher productivity and business success. This course will help develop;
• People management skills • Build a high performing team • Achieve business goals • Practical strategies to motivate employees
• Strategies with managing compliance & workplace laws • Best practice guidance for dealing with common workplace problems
Course: ONLINE Accredited: NO Duration: 30 Mins Fee: $10
MANAGING PERFORMANCE
Designed as an introduction for supervisor and managers to recognise performance within the team and guiding it. This does not
replace any specific advice regarding performance management. Please contact our Industrial Relations lawyers if the business
requires further information. This course covers;
• Guidance on promoting good performance in the workplace • Addressing underperformance • Practical steps to assist
motivating employees
Course: ONLINE Accredited: NO Duration: 30 Mins Fee: $10
WORKING WITH OTHERS
Designed as an introduction for employees moving into a leadership role. This course covers;
• What is a team (formal/informal) & types of teams • Benefits of working in a team • Responsibilities & roles (including job
descriptions) • Stages of the team • Time management • Effective team factors • Resolving team issues • Setting goals and aligning
them with business strategies • Feedback and monitoring
Course: ONLINE Accredited: NO Duration: 30 Mins Fee: $10
13Retail Certificate Courses
- Infection Control, Retail Courses
MGA are partnering with ARA to provide a range of certificate courses
to our members.
(RTO Toid # 4049)
SIR20216 Certificate II in Retail Services - Streams (General/Food Safety)
This program is designed as a pre-employment pathway program to equip candidates with skills and knowledge for ensuring job-
readiness in the retail sector.
SIR30216 Certificate III in Retail - Streams (General/Food Safety)
This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily
store operations, and delivering on organisational expectations.
SIR40316 Certificate IV in Retail Management
This qualification reflects the role of individuals who lead a frontline team and manage day-to-day operations of a retail store or
department to implement and deliver on organisational objectives and standards.
Please click here for further information
HLTSS00065 – Infection control Skill Set (Retail)
As a result of COVID-19, more and more workers require knowledge and skills to decrease transmission of infection while
undertaking their daily duties. This course offers employees working in retail an understanding of infections in the workplace and
how to minimise the risk. Training is currently funded in VIC, NSW, QLD, & TAS.
Please click here for further information
SIRSS00022 - Manage disrespectful, aggressive, or abusive customers
This course will be available in 2021. Expression of Interest for businesses for their employees to gain this skill please click the
button below.
Please click here for further information
Please note government funding may be available for eligible candidate. Please refer to the current Statement of Fees for further
details on ARA Retail Institute website.
14MGA Finance &
Governance Training
for Registered
Organisations
MGA Industry Training with permission of Registered Organisation Commission is offering the MGA Finance & Governance Training
for Registered Organisations.
The Fair Work (Registered Organisations) Act 2009 (the RO Act) requires all office holders whose duties relate to financial
management to undertake approved training within six months of taking office (unless an exemption has been granted under
s.293M). The requirement includes office holders elected or appointed following casual vacancies.
This course is completed online. No virtual classrooms and keeping appointments. It is self-paced, and you can complete at any
time or place.
There are 8 interactive modules to complete with the final assessment. No need to wait for a trainer to assess your work, once the
assessment has been competed with 100% satisfaction, you can download your Certificate of Completion straight away.
Learning Outcomes;
• Overview of Registered Organisations and Registered Organisation Commission
• Importance of good governance and understanding Conflict of Interest
• Officer & related party disclosures
• Legislative and rule framework, Consequences of non-compliance
• Financial management within Registered Organisation and presentation of reports
• Registered Organisation Commissions inquiries and investigations
Course: ONLINE Accredited: NO Duration: 4 Hrs Enrolment: 6 MONTHS Fee: $475
Upon Completion
On successful completion of the course and assessment, participants are able to print a Certificate of Completion.
15Legal and IR Webinars
MGA TMA will be offering FREE webinars to members throughout 2021.
These webinars are 40 minute duration with our expert workplace lawyers, including time to ask questions.
Topics include;
• Bullying and Harassment
• Dealing with Absenteeism
• Employment Classification
• Award rates
• Many more current topics
Log-in with your member details on our website - and under Webinars the schedule and topics are available and continuously
updated.
Keep an eye out for our fortnightly email ‘Checkout” and other communication from MGA for dates and topics.
You must register through our website to join these invaluable webinars.
Please click here for website
16Training Checklist
This checklist is designed to assist on what areas should be covered with
formal and on the job training.
Training to be completed YES/NO
Food Safety
• Does the business have a food safety supervisor (minimum of one)?
Larger businesses may require more supervisors to assist with staff turn around,
availability/departments involved
• NSW- check Food Safety Supervisor current certificate (needs to be refreshed
every 5 years)
• Have employees completed basic food safety training (does not have to be
supervisor level)
RSA
• Do employees hold a current RSA certificate (state recognised)
ACT – remember that the RSA must be refreshed every 3 years (Online)
NSW – RSA Competency Card must be refreshed every 5 years
(online NSW Liquor & Gaming )
VIC- RSA must be refreshed every 3 years (VCGLR online refresher)
Tobacco
• Have employees completed the state tobacco course and signed off acknowledge forms
Victoria- ensure employees complete this course every 6 months
WHS
Are your employees aware of;
• Manual handling
• Slips and Trips
• What to do in an emergency
• Code of Conduct within the workplace
• How to complete an incident report
Customer Service
• Do your employees have basic product knowledge and can answer customer queries
• Do your employees know how to use the POS
Induction Paperwork
• Employees Personal Details inc tax number, superannuation emergency details
• Orientation of premises and storage locker
• Emergency Evacuation procedures
• Location of 1st Aid Kit and fire extinguishers
17CONNECT WITH US:
For further information on the courses and training we
offer, please visit our website or contact us:
www.mga.asn.au
training@mga.asn.au
1800 888 479
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