2021 Families Guide ACCOMMODATION | NGĀ WHARENOHO - The University of Auckland
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2021 FAMILIES GUIDE TO ACCOMMODATION | NGĀ WHARENOHO
2021 Families Guide
ACCOMMODATION | NGĀ WHARENOHO
1
2021 FAMILIES GUIDE TO ACCOMMODATION | NGĀ WHARENOHO
Ihirangi
Contents
NAU MAI, HAERE MAI! 1 CUSTOMER CARE CHARTER 13
Our promises to you will be
WE’RE HERE TO SUPPORT OUR RESIDENTS 2
Our service to you will
Our team | Kaimahi Wharenoho
You can help us by
Accommodation Solutions team
Feedback on our service
Accommodation Commercial team
Academic assistance
ABOUT ACCOMMODATION | NGA WHARENOHO 4 Accommodation arrangements
Our Accommodation Vision Statement during a pandemic
Our Accommodation Mission Statement
PRE-ARRIVAL CHECKLIST FOR STUDENTS
Our Accommodation Adopted Whakataukī
AND FAMILIES 15
HE WAKA EKE NOA –
TURE WHARENOHO |
WE’RE ALL IN THIS TOGETHER! 4
RESIDENTIAL RULES 2021 16
Codes of Practice for the Pastoral care of
domestic and international students COMMENTS, COMPLAINTS
OUR HALLS OF RESIDENCE KEY CONTACTS 5 AND COMPLIMENTS 32
Grafton Hall Accommodation Compliment and
O’Rorke Hall Comment Management
University Hall – Towers Accommodation Complaint Management
Waipārūrū Hall Further information
The complaint process
WHAT YOU NEED TO KNOW BEFORE
MOVE IN DAY 6 AFTER THE FIRST YEAR 34
Accommodation fees Our University flats and apartments
Car parks CONTACTS 35
Catering
Immunisations
Maintenance and room inventory
Move in day
Orientation | Hui whakatakatū
Room allocation
STUDENT RESPONSIBILITY AND PARENTING
FROM A DISTANCE 9
THE ROLLERCOASTER OF FIRST YEAR AT
UNIVERSITY 10
Tips for families of university students
OUR FRAMEWORKS FOR STUDENTS 12
Waka of Wellbeing
2021 FAMILIES GUIDE TO ACCOMMODATION | NGĀ WHARENOHO
Nau mai, haere mai!
Welcome!
first child to do so. Universities view development of our residents. We have
students as independent young adults, spent a lot of time, thought and effort to
however, parents may still see them as make sure that our Halls of Residence are
children. Because of this, it can be difficult the best place for students to begin their
to understand certain things, such as journey to make the world a better place.
why parents cannot obtain information
regarding their child’s comings and goings. On behalf of the team, I welcome you and
your loved one to accommodation at the
To ease this transition, we have created University of Auckland.
this guide to give you the tools to
support your child and understand the
importance of student responsibility Kind Regards,
and independence. It will also give you
Micheal Rengers
a window into the living and learning
Associate Director (Accommodation) –
Kia ora and welcome to the experience your loved one will experience
Kaitaki Wharenoho
extended accommodation throughout this year.
whānau. Accommodation - Ngā Wharenoho
Being part of a safe and supportive
Attending university is not only a life residential community makes a difference The University of Auckland - Te Whare
changing experience for students, it to the university experience, especially for Wānanga o Tāmaki-makaurau
can also be a time of anxiety and major those who are living away from home for
adjustment for whānau and other the first time. The entire Accommodation
significant adults, especially if this is your Team is passionate about the success and
1
2021 FAMILIES GUIDE TO ACCOMMODATION | NGĀ WHARENOHO
We’re here to support
our residents
Accommodation | Ngā Wharenoho at the University of Auckland and our partners are
committed to providing an outstanding level of customer care. We strive to maintain this
through staff development, regular reviews and acting on feedback. This charter describes
the customer care experience you can expect.
Our team | Kaimahi Wharenoho Resident Managers | Poutaki Wharenoho and
Resident Coordinators Kairuruku Wharenoho
The support team at Accommodation | Ngā Wharenoho provide
residents with a comfortable living environment that lets them Resident Managers live on-site or near a student residence.
enjoy student life as they work towards academic success. This They provide on-site support for students and ensure that the
dedicated team works closely with a range of University services accommodation community is safe, comfortable, supportive,
to ensure residents have access to the support they might need at conducive to academic success, personal growth, and is
any time. responsive to the needs of students. They work with Resident
Coordinators, who support the wider team in the evening in areas
Associate Director, Campus Life (Accommodation) | of emergency response and engagement. Our support team work
Kaitaki Wharenoho with RAs to help manage student behaviour and ensure a high
The Associate Director for Campus Life responsible for level of residential service and connection to university support.
accommodation is tasked with the strategic direction and
Resident Advisers | Kaitohutohu Wharenoho (RAs)
development of the department, oversight for service delivery
and all aspects of operations. The Associate Director heads up the Our RAs are trained, high-achieving senior students employed
Accommodation Leadership Team. by the University. Their role is one of academic role modelling
and personal support. They connect our residents to leadership,
Head of Operations – Accommodation | social and academic development opportunities on campus and
Urumatua Whakahaere – Wharenoho in the community. RAs live on-site and are the first port of call
The Head of Operations – Accommodation provides strategic for students needing assistance or support as they navigate the
leadership and effective operational management and is challenges of being a tertiary student living away from home.
accountable for the overall delivery of the student accommodation
service. This includes overseeing staff, the residential experience Peer Assisted Study Session Mentors (PASS Mentors)
and customer care programme, effective operation of Halls and Our first year Halls of Residence will have a small number of
Residences, policy and procedure development and ensuring dedicated volunteers that come in once a week to facilitate peer
services align with the strategic goals and ambitions of the assisted study sessions. These are centred around students
university. being role models and supporting each other problem solving
their academic questions. Our PASS Mentors are high achieving
Residential Experience Officer | students who have been selected to support our residents one
Pou Wheako Wharenoho hour a week.
The Residential Experience Officer works to deliver vital services
to Residents. They will oversee our Inter-Residential programme,
support delivery for PASS mentoring, head up the Residential
Advisory Committee and support research into good practice that
ensures we continue to innovate and evolve.
2
2021 FAMILIES GUIDE TO ACCOMMODATION | NGĀ WHARENOHO
Accommodation Solutions team Accommodation Commercial team
Accommodation Solutions market our halls and residences and The commercial team is responsible for ensuring our buildings
support school leavers to make informed decisions about where and facilities are safe suitable and well maintained. Led by
to live. They also support technology requirements, process the Commercial Manager, the Commercial team works the
applications, offers and residential agreements. As well as advise Accommodation Building Manager and Maintenance Officer
students on external accommodation in Auckland. to make sure facilities are kept in top shape. The Commercial
Manager works with landlords in our leased buildings.
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2021 FAMILIES GUIDE TO ACCOMMODATION | NGĀ WHARENOHO
About Accommodation |
Ngā Wharenoho
Our Accommodation Vision Statement Our Accommodation Adopted
To establish a community which promotes hauora and enables all Whakataukī
to reach their full potential.
He waka eke noa –
Our Accommodation Mission Statement
Accommodation | Ngā Wharenoho will contribute to the
we’re all in this together!
University’s mission by working in partnership with the University Codes of Practice for the Pastoral care
community to provide high quality, innovative, supportive, and
sustainable student accommodation services.
of domestic and international students
Accommodation | Ngā Wharenoho is committed to continual
Accommodation | Ngā Wharenoho will achieve its mission by improvement and delivery care for our residents that meet
providing a safe and supportive living environment conducive the expectations outlined in the New Zealand national Codes
to academic success and personal growth, as well as creating of Practice pastoral care standards for both domestic and
an inclusive community promoting involvement and personal international students.
responsibility.
To ensure success and evolution of services, Accommodation
| Ngā Wharenoho consults and engages residents in the
continuous development and monitoring of the experience. The
accommodation practice builds upon the international and
domestic codes for pastoral care for tertiary students.
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2021 FAMILIES GUIDE TO ACCOMMODATION | NGĀ WHARENOHO
Our halls of residence
key contacts
GRAFTON HALL Grafton Hall is located on the Grafton Resident Manager | Poutaki
Campus close to the Newmarket and Wharenoho: Melissa Leaupepe
Address: 10A Carlton Gore Road,
Parnell shopping precincts, while still
Grafton, Auckland, 1023, New Zealand Resident Coordinator | Kairuruku
being a short walk away from the City
Campus. Grafton Hall is comprised Wharenoho: Danny Portilla
Email: graftonhall@auckland.ac.nz
of three buildings, which are home to
Administrator | Kaiwhakahaere:
Phone: +64 9 923 2221 324 students.
Cherrie Jongco
O’RORKE HALL O’Rorke Hall is a 12-storey Hall of Resident Coordinator | Kairuruku
Residence home to 366 students each Wharenoho: Bobby Lee
Address: 16 Mount Street, Auckland,
year and located on the City Campus.
1010, New Zealand Administrator | Kaiwhakahaere:
O’Rorke Hall is our oldest hall.
Cristie Ibanez
Email: ororkehall@auckland.ac.nz
Resident Manager | Poutaki
Phone: +64 9 373 7599 extn. 35000 Wharenoho: Ruben Katigbak
UNIVERSITY HALL – University Hall is our second largest Resident Coordinator | Kairuruku
first year community and comprises Wharenoho: Kerryanne Mayhew
TOWERS of two buildings. The Towers Building
Address: 30 Whitaker Place, houses 442 residents in a corridor Administrator | Kaiwhakahaere:
Auckland, 1010, New Zealand style hall. Angie Bell
Email: universityhall@auckland.ac.nz Resident Manager | Poutaki
Wharenoho: Caroline Adams
Phone: +64 9 923 9191
WAIPĀRŪRŪ HALL Opened in 2020, Waipārūrū is home to Administration Team Leader |
955 residents across two complexes, Kaituki Whakahaere: Marielle
Address: 35 Whitaker Place,
making it our largest hall. Buildings Mansfield
Auckland, 1010, New Zealand
441 and 442 house 786 catered first
year students, while Whitaker Block Resident Coordinator | Kairuruku
Email: waiparuruhall@auckland.ac.nz
houses 169 residents in self-catered Wharenoho: Dylan Chetwin
Phone: +64 9 923 3400 co-living style.
Night Supervisors | Kaitūtei Pō:
Resident Manager | Poutaki Ronald Casanova and Stacey Davis
Wharenoho: Allan Gifford
Receptionists | Kiripaepae: Steff
Littleford, Michael Barlow, Rebeka
Rose, & Mat Barry,
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2021 FAMILIES GUIDE TO ACCOMMODATION | NGĀ WHARENOHO
What you need to know
before move in day
Accommodation fees to include only those who are entering their first year of living in
such institutions. Please take this wonderful opportunity to get
All residents, as contract holders, are responsible for the
immunised. Here is a link to Immunise against Meningococcal
payment of their accommodation fees. We believe this level of
Disease, https://www.healthed.govt.nz/resource/immunise-
accountability helps students to gain independence and develop
against-meningococcal-disease
into responsible adults.
Upon arrival, your child will be asked to complete a medical
If your child is over the age of 18, we cannot disclose their account
information form which will ask for confirmation on a student’s
information to anyone, including parents and guardians. If you
vaccination status.
would like to see any account information, please ask your child
to forward the details to you.
Maintenance and room inventory
Extensive information regarding making payments is included
All of our residents are required to complete an online room
in the welcome information emailed; however, it is important to
inventory when they move into a hall. This inventory is referenced
note that the move-in cost is due before Sunday 21 February,
when they move out, and changes to it, such as missing items or
2020. For more information on accommodation fees please refer
damage to property, could affect what they are charged for as
to our website.
cost-recovery. Please encourage your child to complete this form
within 24 hours of arrival.
Car parks
Our students are responsible for logging maintenance issues and
Our Halls of Residence have limited parks available, at an
we work hard to resolve these issues in a timely manner. Once
additional cost. Car park applications will be included in each
a maintenance job is logged students can expect the following
residents’ welcome information and should be returned as soon
response times:
as possible to be considered. Parks are allocated on a need and
first in, first served basis. Routine — 5 days
Urgent — 24 hours
Catering Emergency — 4 hours
All four Halls of Residence are fully catered and students are If your child tells you about a maintenance issue where they are
served 19 meals a week. Please note, if a student is not able to living, please encourage them to log the issue and to talk to our
make a meal, there is no rebate provided. team on reception.
Catering is provided through Flame Tree Campus Kitchen who
ensure that the nutritional needs of our students are met across
all residences.
Move in day
Immunisations In 2021 our Halls of Residence will open on Sunday
Please make sure that your child has up-to-date inoculations 21 February. We have a full orientation programme
for infectious diseases such as MMR (measles, mumps and starting that evening, and encourage residents to
rubella) whooping cough, diphtheria, chickenpox and polio. It is move in on this day. Our teams are available from
strongly recommended that they consider getting immunised for 8:30am to check students in. More information
meningococcal disease particularly groups B and W. regarding arrival and opening day is sent to each
resident before the arrival date. We do ask our whānau
The Meningococcal ACWY vaccine is currently free for all young to have left the halls by 4:30pm so that we can start
people aged between 13 and 25, who live in boarding school our orientation programme.
hostels, tertiary education halls of residence, military barracks
and prisons. After 30 November 2020, eligibility will change
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2021 FAMILIES GUIDE TO ACCOMMODATION | NGĀ WHARENOHO
Orientation | Hui whakatakatū
Sunday 21 February to Sunday 28 February is Orientation Week
for our residents. This week gives everyone an opportunity to get
to know the University and Auckland and fellow students in their
hall. Halls host events like scavenger hunts, campus tours, quiz
nights. Please remember your child will be involved in various
orientation sessions and activities during Orientation Week and
they may not be in constant contact – especially if they are in a
University welcome lecture!
Room allocation
Rooms are allocated by the Resident Manager. We will consider
student needs when allocating rooms but cannot guarantee
everyone’s room preference. Students need to remain in their
allocated bedroom for at least two weeks before we consider
room changes. There is a cost associated for those who have a
room change approved.
Tours, Mihi Whakatau &
Families welcome session
Parents, caregivers, and winder whānau are welcome to come on
tours of the University of Auckland City Campus. You will be able
to explore our campus and check out where your loved one will
be learning in 2021. At the end of each Campus Tour there will be
a Mihi Whakatau and Families welcome session where you will be
Tour and welcome session times
formally welcomed to the wider campus community, you will hear
from our Accommodation Leadership team and finally buy some There will be two welcome information sessions and
merchandise to be a proud UoA Parent! campus tours. Campus tours will finish at the welcome
information sessions.
Your child does not need to join you for this session, because they
will receive all this information with their peers throughout their Campus tour one: Departing 1pm from outside each
orientation. Hall of Residence
Information session one: Starting at 2pm in the
Learning outcomes for whānau
Owen G. Glenn Business school
By participating in this session, you will be able to:
Campus tour two: Departing 3pm from outside each
• Be familiar with the City Campus Hall of Residence
• Understand where and how Accommodation fits Information session two: Starting at 4pm in the
in at the University Owen G. Glenn Business school
• Understand the services and support provided
Tours will be led by Student volunteers from the
by Accommodation
University.
• Recall the accommodation support team for your loved one
• Recognise and understand how the relationship with your Please note that we are walking to all locations. If you
loved one will change are not able to walk long distances (particularly our
Grafton Hall Whānau) please let us know so we can try
• Know how to contact Accommodation should they have
make other transport arrangements.
any further questions
Accommodation | Ngā Wharenoho take an intentional learning
outcomes approach to our programming for residents. This gives
you a taste of how we organise our learning outcomes.
7
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Pl2021 FAMILIES GUIDE TO ACCOMMODATION | NGĀ WHARENOHO
Student responsibility and
parenting from a distance
There is no question that the first year at university is a transitory • gaining independence
period for students. Many would agree that it is one of the most • dealing with the pressures of conflict
important steps in a person’s life. However, it is also a transition
• finding positive outlets for relieving stress
time for the students’ parents and families. Sometimes parents
can have a difficult time adjusting and accepting the newfound • increasing self-discipline and making personal choices about
freedom that their child has when they are away from home. what is important and what needs to be accomplished
• creating and maintaining their own schedule
In many cases, when a family member leaves for university, other
• prioritising their own goals and obligations
family members experience a sense of loss. They will not be
around, and it can be hard to accept that the student will have to • setting their own standards of hygiene and neatness
discipline themselves when it comes to homework, curfews and • expressing the type of sexual intimacy in which they wish to
lifestyle choices. Those who have kept careful watch over their engage, and respecting their potential partner’s wishes when
child’s comings and goings may not feel comfortable sending them intimate
off to university all alone. • finding the proper balance between academic and social
demands
Recognising that your child is now an adult, responsible for
choosing their own course of study and making decisions about • determining their own sleep needs.
their lifestyle (i.e. curfews, alcohol use and smoking) can be
In addition, they need to make important choices in regard to:
difficult for even the most open-minded parent. An important
function of the Halls of Residence is to serve as a steppingstone to • course work and plan of study
full independence and supporting the student as required. • values
To complicate matters, university is often viewed differently • extracurricular involvement
by parents and students. For example, parents are concerned • time management
about student safety and academic success. Students, however, • lifestyle issues
often place equal emphasis on making their own choices, setting • diversity awareness
their own schedules, engaging in new activities and meeting new
• finances
people.
• interpersonal relationships
Parents need to understand the significance of student • alcohol, tobacco and other drugs use/abuse.
responsibility. While university is certainly about achieving a
degree, it is also about learning, discovering yourself and making Students cannot accomplish these things if parents and University
personal choices. staff are overly involved. Students need the freedom to make their
own choices and their own mistakes!
We remind parents that releasing student information (academic
and personal) cannot happen unless there are very serious However, the Accommodation Team can guarantee that students
concerns about a student’s safety, or if they are under the age living with us are in a reasonably safe environment and they will
of 18. learn and grow as a result of any choice(s) that they make – good,
bad or indifferent with our unwavering support.
It can be tricky viewing your child as a young adult. We encourage
our students to take responsibility for:
• choosing and making new friends
• learning to accept differences among individuals who they live
and work with
92021 FAMILIES GUIDE TO ACCOMMODATION | NGĀ WHARENOHO
The rollercoaster of
first year at university
Accommodation | Ngā Wharenoho at the University of Auckland and our partners are
committed to providing an outstanding level of customer care. We strive to maintain this
through staff development, regular reviews and acting on feedback. This charter describes
the customer care experience you can expect.
START OF THE YEAR
Moving out of home
Independence, and an exciting new life
Attend Orientation events
Join Clubs
Get organised ME NT
AGE
ENG
sed
e o rgani mic
or de
ing m t aca
Gett nt abou t uni Inter-Semester
eme life a
Excit d social ubs Break
an l
ing c
Join
EXAMS
Fear of first uni exams
Check exam details
Eat, sleep and exercise well
C 6 WE Attend study groups
handl
ing re ourse doub
lation t s
E
Dealin ships & ho
K DIP
g with m
workl esickness
Visit oad
Uni C
A aree
Get a ttend stu r Services
dvice d
- bud y groups
getin
or pe g
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102021 FAMILIES GUIDE TO ACCOMMODATION | NGĀ WHARENOHO
Tips for families of university students: • Help with homesickness by suggesting the following:
- Take one day at a time.
• Encourage self-management and decision-making and affirm
- Set little achievable goals.
this aspect.
- Break the year into small bites.
• Send surprise care packages or mail! Your child will love the - A trip home for the first midsemester break
thought put into it! - Use the homesickness resources given out in ‘O’ week
• Technology is amazing for keeping in touch with students. Set - Spend time reflecting on the positives achieved since arriving
up apps such as WhatsApp, Viber or use Skype to keep in touch • Encourage stepping- out of the comfort zone to meet new
with your loved one. people in the community, especially at the start of the year
• Check out holiday breaks early to get good travel deals. when everyone is facing the same challenges (activities are
• Listen actively to worries and woes but ‘accentuate the organised to assist with this aspect).
positive’. • Be empathetic, remember how it felt at this age and stage
• Be mindful that everything is new, new, new which can be quite
over-whelming.
• It does take time for the social ‘jostling’ to settle and this can
create real anxiety.
YEAR
END OF
• Maybe limit contact at times as this can sometimes be
unsettling e.g. start of the year frequent texting/calls.
nt!
• Encourage the student to go to the designated Resident Adviser Exciteme
ear?
to li ve next y
(RA) as a first point for help or advice. Wh e re xt year
in c o u rs es for ne
Enrolling plans
Summer
EXAMS AG A
IN
Pressure and stress
High wo
6 WEE K Eat, sleep and exercise
rkload &
pressure
Contac
t Stude
DIP
and/or nt Coun
the Stu selling
dent Le
Centre arning
if you n
eed to
Are you worried? When will we contact you?
The Accommodation Management team have We will only contact you when your child is in a serious
experience dealing with a range of issues. They won’t emergency situation, or they have asked that we get
not always be able to provide you with full answers in touch. We strongly encourage you to connect with
without student permission, but can follow up on any your child regularly.
concerns you might have.
112021 FAMILIES GUIDE TO ACCOMMODATION | NGĀ WHARENOHO
Our frameworks
for students
Waka of Wellbeing
Introduction
The holistic success of our students and the experience they have while living in here is at the core of what we
do in University accommodation. Every accommodation event focuses on wellbeing. Our success toolkit is
represented as a waka, and each paddle of the waka symbolises an area of our framework.
The waka is a symbol of the University as the vessel that carries students forward in pursuit of education.
The paddles in our waka (parameters for success) are:
Mind Environment Body
Hinengaro Whenua Tinana
Ensuring our academic
success, emotional
Spirit Reflecting on both our
personal and global
Social Looking after ourselves
physically, through an
state and finances Wairua environment, making Whanaungatanga awareness of our body’s
are balanced, with sure we are positioning development and ongoing
Understanding ourselves, Taking opportunities
connection to support ourselves into a healthy care, ensuring that we are
our values and feeling to form successful
readily available. place for success. able to achieve.
connected with our relationships, connect
community and what with others and build
brings us fulfilment. networks and memories
with others.
122021 FAMILIES GUIDE TO ACCOMMODATION | NGĀ WHARENOHO
Customer Care Charter
Accommodation | Ngā Wherenoho at the University of Auckland and our partners are committed
to providing an outstanding level of customer care. We strive to maintain this through staff
development, regular reviews and acting on feedback. This charter describes the customer care
experience you can expect.
Our promises to you will be:
To act in a genuine To develop To work proactively
T R A N SPA REN T authentic O N M A I N TA I N I N G O U R
ACCOMMODATION,
friendly & PAR TNERSHIP S
PROFESSIONAL F O C U S E D O N but to work quickly and positively
MANNER positive outcomes to rectify anything that goes wrong
To ensure that our staff are To actively listen, review TO APOLOGISE
CAREFULLY SELECTED, AND
SUPPORTED &
if we make
DEVELOPED ACT a mistake
to deliver APPROPRIATELY ON ALL
our services feedback & suggestions
Our service to you will: You can help us by:
• Provide safe, clean and comfortable living environments for • Being polite, honest, courteous, mature and patient
students • Responding to requests in a timely manner
• Deliver a quality, intentional service, focused on developing • Providing factual, accurate and timely information to clarify your
positive outcomes for students need upfront
• Respond to all enquiries promptly and in a professional manner • Informing us of any changes in your requirements
• Provide advice and support regarding private accommodation • Respecting the safety, privacy and needs of all others
where appropriate
• Taking responsibility for your actions and learning
• Handle financial transactions in a compliant and safe manner
• Ensure staff participate in regular training to ensure we are Feedback on our service:
useful to the diverse student community. If there are aspects of our accommodation service you are not
• Value privacy and treat all personal information confidentially satisfied with, please let us know. We constantly strive to improve
• Provide student with systems, tools and skills to solve problems our service, and welcome feedback either directly with team
and be self-sufficient member or by email (accom@auckland.ac.nz.)
132021 FAMILIES GUIDE TO ACCOMMODATION | NGĀ WHARENOHO
Academic assistance • Social distancing guidelines and restrictions
We endeavour to provide an environment that is conducive to • Sanitising requirements
academic excellence and success. If your child require academic • We also ask our residents to:
assistance, encourage them to hat with their accommodation • Report to on-site staff member confirming their location
team, as they can help to make the necessary arrangements.
• Report any illness that they or a neighbour is currently
Accommodation promotes self-motivated learning. Students experiencing
are encouraged to create and join study groups, either general • Abide by best practices and recommendations provided by
or subject focused. RAs assist these groups wherever possible. on-site staff
Residents must be full-time University of Auckland students and • Limit any movement and conduct as and when required by on-
they are expected to attend their lectures, tutorials and laboratory site staff
sessions.
• Await further instructions from the University, Ministry of
Peer assisted study sessions (PASS) Health, local council, central government or emergency
services
Our Halls of Residence provide students with access to peer
assisted study sessions (PASS). PASS sessions are held in the During a pandemic lockdown staff will support students, mainly
evenings and aim to complement their work in lectures and through a digital presence. Staff will still be in buildings to safely
tutorials as well as provide networking opportunities. Sessions respond to emergency and welfare situations.
are led by senior students known as PASS Mentors. If you are
interested in what programmes are being offered, just ask a If accommodation does remain safe and open your
member of the Accommodation team. Accommodation fees will still apply unless otherwise specified by
the University.
Accommodation arrangements
during a pandemic
During a global pandemic, like H1N1 in 2009 or COVID-19
Important note for parents
in 2020, directed accommodation will remain open, unless
otherwise directed. The University has specific policies and rules Accommodation is contracted with our students
for the safety of all residents, staff and community members in directly, and as legal adults they are responsible for
these situations. making their own decision as to where they We ask
you to support your child with these difficult decision
In the event of a pandemic all residents are expected to follow: in uncertain times.
• Ministry of Health directives and guidelines
• Instructions from accommodation and other University staff
142021 FAMILIES GUIDE TO ACCOMMODATION | NGĀ WHARENOHO
Pre-arrival checklist for
students and families
This is not an extensive list, but does provide some important topics to be considered before arriving:
Have you read and understood the welcome Do you have your essentials packed and ready to go for
information sent from the Accommodation team? move in day?
Have you applied for any StudyLink Government • Bedding and towels
support? • Toiletries
Have the necessary documents been submitted to • Personal items
support your StudyLink application? Have you received • Clothing
(or arranged to receive) all your immuisations before • Stationery
your arrival? Have you had a conversation around fee
• Laundry powder and basket
payments and how these will work?
• First aid kit
• Have you set up an automatic payment?
Have you had a conversation around what you would
• Have you talked about logging into the do in the event of a pandemic lockdown?
Accommodation payment portal?
• Do you understand how to budget? • Remain in residence, return home, understanding
fees may still apply?
Have you had a conversation around communication
with home and what your expectations are around Have you submitted your arrival date and time
this? information?
• Phone plans? Do you have your enrolment documents sorted for
classes?
• Skype, Facetime, Zoom
• Voice apps like Whats App, Viber, Messenger and Anytime someone leaves home, it can be a stressful
WeChat. time for everyone. Have you thought about organising
a special family event to celebrate the next step?
152021 FAMILIES GUIDE TO ACCOMMODATION | NGĀ WHARENOHO
TURE WHARENOHO 2021 | RESIDENTIAL RULES 2021
WHARENOHO HORAKAI | CATERED HALLS OF RESIDENCE
These rules are based on many years of experience in managing student accommodation. They are designed to
ensure that the community life in accommodation is maintained and that an environment exists that is conducive
for everyone to study, to sleep and to have positive social experiences. The underlying principle is consideration
for others, particularly with regard to noise levels.
The Residential Rules form a part of your Residential Agreement. These rules apply to Grafton Hall, Grafton
Student Flats, O’Rorke Hall, University Hall – Towers, Waipārūrū Hall (including Waipārūrū - Whitaker block). By
signing the agreement, you agree to abide by these rules.
The 2021 Residential rules are in effect from 1 January 2021 through 31 December 2021. If you have any
feedback or clarifying questions about the Residential Rules please address these to the Head of Operations –
Accommodation and email accom@auckland.ac.nz.
1. DISCIPLINARY AUTHORITY, FINES AND LEVIES
2. BEHAVIOURAL RULES
3. ALCOHOL, DRUGS AND SMOKING
4. PROPERTY AND BUILDING
5. SAFETY AND SECURITY
6. LEAVING THE RESIDENCE
7. CANCELLING YOUR RESIDENTIAL CONTRACT
8. VISITORS
9. CHANGES TO RULES
and regulations implemented by the Head of
1. DISCIPLINARY AUTHORITY, CONDUCT Operations - Accommodation and the members of
MANAGEMENT PROCESS, FINES AND the Accommodation Management team and/or any
LEVIES duly authorised agent of the University.
The rules are formulated with a view to the safety The Head of Operations - Accommodation or their
and welfare of residents, consideration for the needs designated authority has the power to take
of others, and the protection of property. disciplinary action as outlined in the University
Statutes (refer: University Statutes / Statute for
The rules are intended to benefit all residents.
Student Discipline, clause 3(g)).
However, the expectations of you outlined in the
rules should not be seen as an exhaustive list. In CONDUCT MANAGEMENT PROCESS
becoming a resident, you become a member of the
residential community and accept the responsibilities Accommodation will follow a conduct management
process should there be a breach of residential rules,
and obligations of being a good neighbour and
or other conduct matters that require attention. You
citizen, whether or not they are detailed in the rules.
can refer to the Accommodation conduct management
If you fail to comply with these rules and any process here: https://www.auckland.ac.nz/en/on-
campus/accommodation/university-
updated or variation of them which is notified by
accommodation/resident-support/resident-
management at your residence, it will constitute a
conduct.html
failure by you to comply with the provisions of your
Residential Agreement and may lead to disciplinary You can appeal outcomes of a conduct process to the
action against you, including termination of your Associate Director, Campus Life (Accommodation) if
right to reside in the residence. you believe that you have been unfairly treated or
the process has not been followed.
You must at all times comply with these residential
Address all appeals to the
rules, the policies of the University of Auckland and Associate Director, Campus Life (Accommodation)
all New Zealand law. This includes additional rules
Email: mw.rengers@auckland.ac.nz
1
162021 FAMILIES GUIDE TO ACCOMMODATION | NGĀ WHARENOHO
o You may not enter another resident’s room
DISCIPLINARY FINES without their expressed permission.
o The Head of Operations - Accommodation, or their o If you are party to any offence under these rules
delegate, has authority to impose disciplinary committed by another resident or guest, you shall
fines on you. be liable to be charged with the same offence and
be subject to the same disciplinary proceedings.
o The Head of Operations - Accommodation can [Note: In this clause ‘party’ includes any resident
impose fines of up to $1000 on you if you breach who in any way aids, assists, counsels, procures
the rules. You are expected to pay on receiving or encourages another to commit an offence
the notification of the fine, unless you make some under these rules.]
other arrangement with the Head of Operations –
Accommodation or their delegate person(s). o As a Residential Agreement signatory, you are
responsible not only for your behaviour but that of
your partner, children and guests. This includes
LEVIES any actions which may threaten the safety and
o You are responsible for your own actions, and you wellbeing of residents, their guests, staff
have a collective responsibility to the residential members, and/or the property, which may result
community. in the termination of your residency.
o Levies can be imposed on each resident for costs o Any criminal act will be reported to the Police.
incurred to repair damages/losses that cannot be o As members of the University of Auckland
attributed to a resident or group of residents, with community, we all agree to behave in ways that
the cost of repair or replacements attributed make our University community safe, inclusive
equally to those residents on a floor or the and equitable for all. The University of Auckland
residence as a whole. Such levies cover the Code of Conduct sets out the University’s
replacement of stolen or lost property, such as expectations of the standards of behaviour of all
cutlery and crockery from the Dining Hall, and members of the University community. Refer to:
repairs to items such as broken windows and https://www.auckland.ac.nz/en/on-campus/life-
damaged furniture. on-campus/code-of-conduct.html
It is therefore in your own interest to discourage and
to report any actions that might lead to cost recovery
DINING ROOM
levies being imposed.
Meal times are an important time for socialising, and
RIGHT OF ENTRY your behaviour in the dining room is expected to be
The Head of Operations - Accommodation, delegated of a high standard.
staff or other duly authorised persons (including o You are required to wear footwear in the dining
contractors) may enter your room at any time for room at all times.
any of the following reasons:
o You may not remove any food, accommodation
o If there is an emergency or there is reason to owned crockery, or cutlery from the dining room
believe somebody is in clear or imminent danger. except for specially provided takeaway lunches or
o If there has been a breach of the rules by you or late meals. If you are sick, you can arrange for a
a guest. friend or your accommodation management team
to collect your meal, by obtaining authority from
o If there is external requirement for maintenance the accommodation management team.
on the facilities.
o Only guests approved by the accommodation
o To perform maintenance in response to a request management team are permitted in the dining
from you. room.
o For the purposes of routine inspection at all o You are not allowed in any University commercial
reasonable hours of the day. kitchen without permission.
Where possible, you will be given at least 24 hours’ o You are not allowed to tamper with, or use any of
notice of any inspection. There may be instances the food service equipment. This includes Bain
where it is not possible to give notice. Maries.
MEAL PLANS (Waipārūrū - Whitaker)
2. BEHAVIOURAL RULES o If you sign up for one of the optional meal plans
GENERAL BEHAVIOURAL RULES AND you are required to be on that plan until at least
the end of the semester.
UNIVERSITY CODE OF CONDUCT
o You are expected to respect the rights of others in
the hall community and to act in a supportive, BULLYING, HARASSMENT AND
responsible manner. DISCRIMINATION
o In line with this expectation, you must not act in Bullying is any repeated unreasonable behaviour that
an insulting or threatening manner towards any is directed towards a person, or group of people, that
resident of staff member. can lead to physical or psychological harm. This
includes cyberbullying. Harassment is unreasonable
2
172021 FAMILIES GUIDE TO ACCOMMODATION | NGĀ WHARENOHO
or unwelcome conduct that is offensive, humiliating o The University policy for acceptable IT use applies
or intimidating to any other person and is either to all residents.
repeated, or of such significant nature that it has a Refer to: https://www.auckland.ac.nz/en/about/the-
detrimental effect on the person, their performance university/how-university-works/policy-and-
or their work and study environment. It includes administration/computing/use/it-acceptable-use-
gender-based, racial, and sexual harassment. policy.html
Discrimination can occur when a person is treated
less favourably than another person, in the same or
similar circumstances, because of a prohibited NOISE
ground such as their sex, colour, religious belief, o Out of consideration to your fellow residents, you
race, marital status, ethnic or national origins, family may not make excessive or disruptive noise at
status, ethical belief, sexual orientation, political any time.
opinion, age, employment status or disability.
o You must exercise extra restraint between
Bullying, harassment and discrimination have no place 10.00pm and 7.00am when most other residents
are likely to be sleeping. This includes weekends
within the University or a residential community.
and public holidays.
o You may not behave towards other residents or o You are also expected to take some responsibility
staff in any way that may constitute harassment, for the noise around you, by asking others to be
bullying or discrimination. quiet when they are being unreasonably noisy or
o Any serious incidents of harassment, bullying or unintentionally disruptive.
discrimination may lead to the immediate o You must lower your noise level when asked to by
termination of your residency. other residents.
Harassing behaviour may take the following forms o If you experience problems with the volume of
(but is not limited to): noise that you cannot solve, contact a member of
the accommodation management team.
o Offensive jokes
o You are also expected to be considerate of
o Expressing stereotypes (assumptions about an
residents in the immediate neighbourhood of the
individual’s behaviour/values, identity or
residence. This means not causing any
perceived identity or culture based on a group
unnecessary disturbance or annoyance.
they belong to) in an offensive or insensitive
manner o Upon completing end of semester exams, you
must show consideration to other residents who
o Derogatory or offensive material sent through the
are still studying for exams.
mail, email, by mobile phone text or published on
a social media website o Any breach of noise curfews during examination
periods will be viewed seriously and you will face
o Unwanted physical contact
disciplinary action which may result in a fine and
o Intimidation termination of your residency.
o Abuse
o Assault PARTIES
If you believe that you are being bullied, harassed or o Out of consideration to other residents, you may
discriminated against, seek support immediately not hold a party in any bedroom or hall common
from one of the accommodation management team. room (except with the express, written permission
of the Head of Operations - Accommodation or
The accommodation management team is available their delegated authority who will negotiate
24 hours a day for all student emergencies. conditions with those wishing to hold the party).
You also have access to the following support o A party is in this context defined as an event that
services: has ten or more guests and that includes alcohol
and/or risk of high volume noise.
University Health and Counselling Service:
o Any member of the accommodation management
Phone: 0800 698 427
team can close down an unauthorised party.
University Proctor:
Email: proctor@auckland.ac.nz
OBSTRUCTION
Refer to: https://www.auckland.ac.nz/en/about/the- o You and/or your guests are not permitted to
university/how-university-works/policy-and- obstruct any accommodation management staff or
administration/human-resources1/employer-and-employee- authorised trades people in the performance of
responsibilities/prevention-of-bullying--harassment-and-
their duties.
discrimination-policy-and.html
o You must comply with any reasonable direction
given by a person holding such authority on the
hall premises.
IT ACCEPTABLE USE POLICY
3
182021 FAMILIES GUIDE TO ACCOMMODATION | NGĀ WHARENOHO
3. ALCOHOL, DRUGS AND SMOKING • You may keep a moderate amount of alcohol
in the privacy of your own bedroom, unless
ALCOHOL you are under 18 years old. The Head of
The University of Auckland’s Accommodation Operations – Accommodation / Resident
respects the rights of individuals to consume alcohol Manager may define “moderate” as needed
in a legal and responsible manner. The University’s but in no case can it exceed 2 litres at any
rules and guidelines concerning alcohol use are one time. Permitted types of alcohol are as
intended to promote personal responsibility in regard follows: beer, cider, RTDs or wine. Spirits are
to an individual's decisions concerning alcohol use or not permitted; this is due to associated risky
abstinence. It is expected that these decisions will be behaviour. Wherever possible it is highly
based on personal values and social responsibility, recommended that the alcohol container is
conform to the laws of New Zealand and support the not breakable (metal or plastic).
health and welfare of oneself and others. • Consumption of alcohol in your room is not
Anyone who chooses to consume alcohol will be held permitted after 10:00 pm.
fully responsible for his/her behaviour while under • On Thursday, Friday and Saturday nights
the influence of alcohol. If you are in breach of the (except during alcohol free periods) you are
alcohol rules/guidelines or if the accommodation permitted to responsibly consume alcohol in
management team have concerns about your use of the Hall’s dining room as part of your dinner
alcohol, they will intervene and set behaviour meal during the dinner period. You may not
expectations for you. consume alcohol in any other common area –
Failure to comply with the specifics and spirit of the including balconies, lifts, common rooms,
alcohol guidelines can result in terminating your corridors, and all other communal living
Residential Agreement. areas, and within the grounds of the property
- unless there is a special event organised
Responsible Use of Alcohol includes: with the written permission of the Resident
Manager or their delegated authority.
• Compliance with statutes regarding alcohol
use, possession, and distribution; Note: All dining rooms will create an alcohol-
• Making informed decisions about whether free zone when alcohol is permitted in the
and/or when to use alcohol; dining room. The alcohol-free zone should
• Knowing your alcohol tolerance limits and not be located so that any student not wanting to
exceeding them; be subjected to alcohol can enter the dining
• Behaving in a way that is not disruptive or room, get their meal, sit and enjoy their
otherwise harmful to you or others when you meal without having to pass by tables where
are consuming alcohol; alcohol is being consumed.
• Assuming accountability for your actions • While everyone may describe “responsibly
while under the influence of alcohol; consume” differently, the intent is to allow
• Avoiding binge drinking. The alcohol Advisory you to enjoy a glass of wine (or two), an RTD
Council of New Zealand has defined binge (or two), a cider (or two) or a beer (or two)
drinking as: with your meal. You run the risk of losing
this privilege if you supply or consume an
o For women, drinking four or more amount that is not consistent with what one
standard* alcohol drinks per drinking might have in a nice restaurant. Students
occasion, for men, drinking six or more who are intoxicated or behaving
standard* alcohol drinks per drinking inappropriately will be asked to leave the
occasion. dining hall.
o * The definition of one standard drink is • Boxes/crates, kegs, home-brewing apparatus
10 grams of alcohol. If you drink a 330 and drinking paraphernalia (i.e. drinking
ml can of beer or a 100 ml glass of table funnels) are not consistent with the
wine or a 30 ml glass of straight spirits, requirement of a moderate amount of
you are drinking approximately 10 grams alcohol/responsible use and will not be
of alcohol, depending on the alcohol permitted.
percentage.
• Alcohol-free periods will be in force in the hall
• Not coercing or forcing anyone of any age to at various times during the year. This
consume alcohol; includes the period leading up to and during
• Refraining from engaging or participating in examinations at the end of each semester.
drinking games. During these times you may not be in
possession of, or consume, alcohol in any
part of the hall. This will be at the discretion
The Health Promotion Agency of the Head of Operations – Accommodation.
(http://www.alcohol.org.nz/) offers information and
guidelines for responsible drinking. They also have a
number of online self-assessment tools relating to
DRUGS
alcohol consumption.
o Non-prescribed or illegal drugs are strictly
Specific rules for halls consistent with forbidden in the hall. This includes marijuana,
responsible use of alcohol: which is an illegal substance in New Zealand.
4
192021 FAMILIES GUIDE TO ACCOMMODATION | NGĀ WHARENOHO
o You may not possess, cultivate, manufacture, use o You cannot take any furniture or plants from any
and/or distribute any non-prescribed or illegal common area into your bedroom.
drugs. You may not distribute prescribed drugs.
o Please keep your feet off all tables and do not sit
o If you are discovered possessing, using or selling on tables. These actions are culturally offensive in
such substances you face eviction within 24 hours New Zealand.
and possible criminal prosecution.
In such cases you will remain liable for all fees for
the term of the Residential Agreement. PESTS
o The University has a pest management scheme in
plan for Accommodation. Please do not attempt to
SMOKING fumigate your room yourself.
The University of Auckland is a smoke free o If the cleanliness and/or hygiene of your living
campus space has caused a pest issue, the University
reserves the right to on-charge the resulting pest
o You may not smoke anywhere within the
control costs to you.
residence or grounds of the residence; this
includes vapes and e-cigarettes. Smoking is not
permitted in any building or grounds controlled by
The University of Auckland. The residences are PETS
required to comply with the smoking policy of the
o You may not keep a pet in your room or anywhere
University.
else on the residential premises.
o This rule applies to visitors as well as all
residents.
FURNISHINGS
o If your bedroom or any communal areas have
been contaminated or soiled by smoking, you will o You may not bring your own additional furniture
be charged, in addition to other possible or appliances into the Hall or substitute any of the
penalties, for the commercial cleaning of all furnishings without the express permission of the
furnishings such as the bed, bedding, linen, Resident Manager or their delegated authority.
curtains, carpet, and any furniture fabric.
o Accommodation will not remove or store any
provided furnishing that you may not want to use
during your residency.
4. PROPERTY AND BUILDING
DAMAGE
RUBBISH AND RECYCLING
o You are responsible for your room and its
contents. The University is committed to maximising recycling.
Please recycle to the fullest degree.
o You will be held responsible for any behaviour
which results in the need for replacement, repair o You are responsible for the correct disposal of
or cleaning of your room or common facilities in recycling and rubbish from your room.
the residence.
o You must dispose of rubbish hygienically and
o You are responsible for paying for costs involved tidily.
in cleaning, repairing or repainting your room if
o You must not leave rubbish or recycling material
you have not maintained it to the standards set or
on the common property.
the condition of the room on arrival, fair wear and
tear excepted.
o Please report any accidental damage. If you admit CAR PARKS
to causing any accidental damage, we will
endeavour to keep any remedial costs to a o There are limited car parks at some of the
minimum. However, if no-one reports damage or properties and explicit prior permission to use
takes responsibility for any damage, individuals, these must be obtained.
floors or even all residents will be held liable for o There is a charge for car parks.
extra charges.
o Unauthorised cars may be towed away at any
o You are responsible for the behaviour of your time and there shall be no right of redress against
guests while on the premises. Damages caused by the University, body corporate or the property
your guest(s) will be charged to you accordingly. owner if this occurs.
o You are not permitted to replace or make your
own repairs to equipment, fittings or furniture
STORAGE
provided in your residence. You must make
arrangements with your accommodation o All of your possessions must be removed from the
management for any repairs. residence at the completion of the term of your
residency.
o You may not damage walls with adhesives or
similar products
EXCESSIVE ENERGY USE
5
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