INTERNATIONAL STUDENTS' GUIDE 2017 - Concordia University of ...
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INTERNATIONAL
STUDENTS’ GUIDE
2017
DISCLAIMER
This handbook was produced to assist International Students studying at Concordia University of Edmonton
University of Edmonton. While the International Office and the office of Student Life and Learning have
attempted to verify all information contained in this handbook, we cannot be responsible for any errors or
omissions. Please note that it is the student’s responsibility to ensure all academic and immigration conditions are
met, that he/she arrange for housing, transportation to the University, and other necessary arrangements.
2
Contents
Contents ................................................................................................................. 3
Message from the Vice President International .......................................... 4
Admission and Travel Checklist......................................................................... 5
Useful Phone Numbers ....................................................................................... 6
Arriving in Edmonton .......................................................................................... 8
Orientation ............................................................................................................ 8
Getting to Know your New Home .................................................................. 10
Adjustment .......................................................................................................... 11
Law and Order .................................................................................................... 12
Equality and Diversity........................................................................................ 13
Facts about Canada ........................................................................................... 14
Finding a Place to Live ....................................................................................... 16
Living in Edmonton ............................................................................................ 20
Where to Shop .................................................................................................... 21
Driving................................................................................................................... 27
Communicating in Canada ............................................................................... 28
Safety Tips ............................................................................................................ 29
Financial Matters ............................................................................................... 30
Working in Canada ............................................................................................. 31
Canadian Holidays.............................................................................................. 33
A Closer Look at Concordia University of Edmonton ................................ 36
Campus Life ......................................................................................................... 40
Discover Edmonton ........................................................................................... 42
Welcome to Alberta .......................................................................................... 43
Contents
3
Message from
the Vice President International
Greetings,
With a world full of possibilities, we are happy you chose
our university to continue your studies. Concordia
University of Edmonton is a small university with a strong
sense of community that is highly regarded in Canada for
the excellence of its teaching, its services for students, and
its niche programs. Concordia University of Edmonton
ensures that the needs of every student are addressed, and
with a 14:1 student to instructor ratio, we have the ability to
offer students a more personal learning experience.
Concordia University of Edmonton is establishing
cooperative relationships with universities and other
institutions around the globe, where there is an exchange of
ideas, students, and scholars. Mobility of students and
faculty, joint research activities and publications, seminars,
symposia and exchange of academic materials are all a part
of our internationalization. You are now a part of this
international exchange!
The Office of the Vice President International and his
experienced colleagues support the international activities
of all departments at Concordia University of Edmonton.
They promote faculty and programs to international
audiences and work towards increasing Concordia
University of Edmonton’s visibility abroad. The core of it all
is to provide an excellent learning opportunity to you, here
the Vice President International
at Concordia University of Edmonton.
Welcome to the Concordia University of Edmonton family!
Dr. Manfred Zeuch
Vice President International and Research
Message from
www.concordia.ab.ca/international
4
Admission and Travel Checklist
Here are the main steps to complete after receiving your Admissions decision:
! Submit the pre-registration deposit
! Register for courses online through Concordia University of Edmonton’s website. For any
questions regarding registration, please contact the Registrar’s Office at
registrar@concordia.ab.ca
! Wait to receive a letter from Concordia University of Edmonton to submit to Citizenships and
Immigration Canada
! Apply for your Study Permit and Visa at the nearest Canadian embassy or consulate. More
information can be found at cic.gc.ca
! Book travel arrangements
! Make housing arrangements
! Forward your arrival date to Campus Residence to residence.services@concordia.ab.ca if you
will be living on campus
! Register for Orientation Day
! Contact the International Office if you have any questions or concerns prior to your arrival
! Provide Student and Enrolment Services with a copy of your valid study permit after you arrive
Before you arrive, make sure that you prepare the following:
Documents:
! Valid Passport
! Study Permit
! Air ticket with final destination to Edmonton, Alberta
! Vaccination certificates (if required)
! Proof of guardianship (If you are under the of 18)
Finances:
! Tuition fees (proof of sufficient funds might be required)
! Accommodation and living costs
! Emergency fund
! Spending money Admission and Travel Checklist
Personal coverage:
! Personal insurance to cover your cash and belongings (recommended)
! Required medication (if applicable)
! Emergency contact list
Students are responsible for their own housing. If you have accommodations on campus,
confirm those arrangements with the Residence Director at: residence@concordia.ab.ca
prior to your arrival in Edmonton. Concordia does not provide transportation to your new
home-unless otherwise stated.
5
Useful Phone Numbers
Campus Services
780-479-8761
Campus Security Andrew Sterne
5555 (internal phone)
Welcome Centre- Main
HA107 780-479-8481
Campus Directory
Student Counselling Mirna Hanic 780-479-8481 ext. 874
Dr. Manfred Zeuch 780-479-9329
International Office Dr. Xinxin Fang 780-378-8437
Amanda Thorson 780-479-9531
Director of Student Life
Colin Saby colin.saby@concordia.ab.ca
and Learning
Library Information Desk Text: 780-800-7330
Bookstore Dorota Jacobs 780-479-9332
Enrolment Services-
HA120 780-479-9220
Admissions
Enrolment Services-
HA120 780-479-9250
Registration
Student Life and
Wendy Jensen 780-479-9241
Learning
CSA Student Health and http://www.ourcsa.ca/health-and-
1-877-746-5566 ext. 249
Dental Plan dental.html
Director of Athletics Joel Mrak 780-479-9321
Concordia University of
Useful Phone Numbers
Edmonton Students’ CSA President’s Office 780-479-9212
Association
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Edmonton Services
Edmonton City Services 311 http://www.edmonton.ca/
Emergency (only) Services 911 http://www.albertahealthservices.ca/
TTY 711 http://deafandhearalberta.ca/
Police (Non-Emergency) 780-423-4567 http://www.edmontonpolice.ca/
Alberta Health Care 780-427-1432 http://www.health.alberta.ca/AHCIP/
Canada Revenue Agency
1-800-959-8281 http://www.cra-arc.gc.ca/
(Taxation Office)
Distress and Suicide Line (24 http://www.yourlifecounts.org/crisis-
780-482-4357
hours) lines/support-network-distress-line
Citizenship and Immigration
1-888-242-2100 http://www.cic.gc.ca
Canada
Edmonton International
780-890-8900 http://flyeia.com/
Airport
Edmonton Tourism 780-426-4715 http://exploreedmonton.com/
EPCOR (Power and Water
780-412-3414 http://www.epcor.com/
Utilities)
EPCOR 24 Hour Emergency 780-412-4500 http://www.epcor.com/
Greyhound Buses 780-420-2400 https://www.greyhound.ca/
Health Link Alberta 780-408-5465 https://myhealth.alberta.ca/
Landlord & Tenant Advisory
780-496-5959 http://www.edmonton.ca/
Board
Public Library (downtown) 780-496-7000 http://www.epl.ca/
Sexual Assault Centre of
780-423-4121 https://www.sace.ab.ca/
Useful Phone Numbers
Edmonton (Crisis Line)
http://www.servicecanada.gc.ca/cgi-
Social Insurance Number 1-800-206-7218
bin/sc-dsp.cgi?rc=4754
Travel Alberta Information 1-800-252-3782 http://travelalberta.com/
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Arriving in Edmonton
The Edmonton International Airport is approximately a 40-minute drive south of the city
centre, and the city centre is just 5 kilometers away from Concordia University of Edmonton’s
campus. To travel from the airport to your new home, you can:
1. Hire a taxi to take you directly there. Concordia University of Edmonton has an
agreement with a taxi company that offers special rates for Concordia University of
Edmonton students travelling from/to the Edmonton International Airport. For more
information, please visit our travelling to Canada page on our website.
2. Take an airport shuttle downtown ($18) and then hire a taxi or take public transit the
rest of the way. http://www.edmontonskyshuttle.com/
3. Use the Edmonton Transit System (ETS). The ETS offers direct service to the Edmonton
International Airport. The bus #747 connects the Edmonton International Airport to the
Century Park LRT Station for $5. Please consult the ETS Trip Planner to plan your trip by
transit.
More information about transportation from Edmonton International Airport
Temporary accommodation
Should you need temporary accommodation for the first few days after your arrival, here is a
list of hotels that are close to Concordia University of Edmonton: The Coliseum Inn,
The Eastglen Inn, The Days Inn Downtown Edmonton.
Orientation
All the new students arriving to Concordia University of Edmonton are invited to attend the
New Student Orientation at the beginning of each semester. Orientation Day is an opportunity
for newcomers to be introduced to campus, faculty and staff members. It is also a great
opportunity to make connections with other new students and have some fun! We want all
Concordia University of Edmonton newbies to ‘be in-the-know’ and kick-start their first
semester the right way.
The International Office also does an International Students Orientation. You will receive an
Arriving in Edmonton
invitation to Orientation Day a few weeks before the start of classes.
To find out more about Orientation, check Concordia University of Edmonton’s website at
http://Concordia University of Edmonton.ab.ca/new-student-orientation/
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Welcome to Edmonton!
• National Geographic’s Best
Summer Destination in 2015
• Largest continuous urban green
space in all North America.
• 3rd city in the world for quality of
life. (Numbeo - 2012)
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Getting to Know your New Home
Founded in 1921 within the friendly Highlands neighbourhood,
Concordia University of Edmonton’s campus overlooks the beautiful
North Saskatchewan River Valley and is east of downtown. Edmonton
is the capital city of Alberta, Canada. Its metro area is home to 1.1
million people.
Edmonton is famous for its beautiful river valley park system, the
North Saskatchewan River Valley, which offers over 100 kilometers of
recreational trails that follow the river right through the heart of the
city. The river valley also contains many parks, including Fort
Edmonton Park, Canada's largest historical park. Edmonton hosts
dozens of festivals during the summer, like the incredible Fringe
Theatre Festival and Folk Music Festival. The city also offers several
farmers markets, such as the Old Strathcona Farmers market near
historical Whyte Avenue.
In the summer, you can watch the Edmonton Eskimo Football team
play at the Commonwealth Stadium (walking distance from Concordia
University of Edmonton campus). Or, check out one of the FC
Edmonton Soccer games. The “Eddies” home field is at Clarke Field,
next to Commonwealth Stadium. The city also has a number of indoor
and outdoor swimming pools. Some within walking distance of
campus. To view the schedules and location of city pools and other
city sponsored activities, check the City of Edmonton website.
In the winter, you can cross country ski in the river valley, or discover the excitement of
watching the Edmonton Oilers, our National Hockey League team. Or, check out the Edmonton
Oil Kings, a more affordable, but equally exciting hockey team to watch. There are a number of
indoor recreational sports that might be of interest to you. The Edmonton Sports & Social Club
offers a variety of indoor sports you can join on a recreational level. Getting to Know your New Home
For a great coffee shop near campus, walk a few blocks east to the Mandolin Books & Coffee
Co. You can also find coffee shops and restaurants in the Old Strathcona area, or wander
through the small art galleries along 124th Street. Edmonton also has the largest shopping
center in North America, West Edmonton Mall. The Mall covers 8 city blocks with over 800
stores as well as an amusement park, a waterpark, mini-golf courses, and a movie theatre.
Cultural Canadians enjoy their own personal space, even when talking
with friends. It is customary to shake hands when being introduced.
Most English Canadians do not kiss when greeting friends, and can
often be reserved.
10Adjustment
Coming to a new country can be an exciting adventure, but it can also feel overwhelming at
times. We hope to help make the transition a little easier by sharing the following advice.
As most international students do, you will experience a range of feelings and reactions when
you first arrive. Do not be surprised if you ask yourself why you’ve come here in the first place.
“Culture shock” is a term used to describe the anxiety that you experience as you integrate
into a new society. Often characterized by physical and emotional discomfort, culture shock
occurs as a result of the absence of familiar signs and symbols of social interaction. Culture
shock comes in many forms and people experience it to varying degrees.
Stage 1 – The Honeymoon Period
At first, everything new is exciting. It’s an adventure and you’re happy to be experiencing a
new culture. You feel optimistic, fascinated, excited and adventurous. You are detached from
the unfamiliar because you are still in your identity from home.
Stage 2 – Culture Shock
Culture shock can manifest itself in a wide range of behaviours: insecurity, confusion,
withdrawal, anxiety, irritability, anger, panic or depression. You may feel overwhelmed and
somewhat anxious about living in a new place, you may realize simple things vary greatly from
country to country. You’ll have to learn how to manage your housing, transportation, food,
language and people. You might feel tired from trying to speak English all the time. You may
feel some mixed emotions about your new lifestyle. You may feel isolated, or even want to go
back home. However, please know that these feelings are natural, as you become part of a
new culture.
Stage 3 – Adjustment
Now activities like housing, transportation and going to school are an everyday routine.
Getting around campus and Edmonton is more familiar to you and less intimidating. You’re
talking in English more and you have new friends. You might be considering getting involved
with one of clubs or groups on campus.
Greetings:
The preferred formal greeting in Canada is a firm, short handshake with eye
contact, saying “Pleasure to meet you” or simply, “hello”. This is the same
Adjustment
for males and females. Casual greetings are usually short, with a “hi”,
“hello”, “how are you?” or “how are things going?” The inquiry “how are
you” is a general greeting, to be answered “fine and you?”
11Tips for managing culture shock:
• Learn about Canadian culture prior to leaving home
• Pack some mementos from home that will comfort you when you’re missing your
family and friends
• Ask questions if you are unsure of something
• Get involved and participate in group events
• Be open to new experiences and ideas
• Talk to other international students about their experiences in Canada
• Use the professional support services available to you at your institution
• Try to relax and not take everything too seriously or worry unnecessarily
Law and Order
The Canadian constitution is based on the values of peace, order and good government.
People behave according to the legal laws. Police officers in Canada have an important role in
maintaining good order and upholding its laws and regulations, and also work as community
peace officers.
In Alberta the legal drinking age is 18. It is illegal for people below this age to purchase or
consume alcohol. It is also illegal to drink in public places, like on the streets, or in parks. Public
spaces in buildings, such as hallways, lobbies, driveways, are also off limits for drinking. It is
also illegal to be drunk and disorderly, so drink responsibly and know your own limits. It is
illegal to drink and drive in Alberta and punishment is severe, ranging from fines and license
suspension to prison terms. If you are driving, make sure you do not drink.
Cigarettes and tobacco cannot be sold to people under the age of 18. Smoking is banned in
most public places in Canada. You cannot smoke inside any buildings, including government
buildings, restaurants, pubs, bars, etc. In addition, a landlord can designate a building as non-
smoking and you are obliged to comply.
As in many places around the world, you may encounter or be offered drugs, including
marijuana, also called pot or weed, etc. These drugs are illegal and punishable with fines and
jail terms. Although Canada’s legal system has a reputation as being easy on soft drug use, this
is not true and you may face serious legal consequences.
Law and Order
12Equality and Diversity
Canada’s Charter of Rights and Freedoms guarantees the right to equal
treatment under the law, and makes it illegal to discriminate against
people or mistreat people on the grounds of gender, sexual orientation,
religion, political beliefs, or race.
Canada enjoys a society that is open and relatively free of class distinctions.
Although you don’t have to embrace the personal belief that all are created
equal or certain behaviors are acceptable, it is expected that people in
Canada behave in a respectful way to one another.
Gender Issues:
There is no gender segregation in Canada in social, educational or professional settings, apart
from some religious communities. Women in Canada dress for comfort and climate, so it is
important to note that revealing clothing is not an invitation for sexual attention. Because of
the integration of men and women in society, it is normal for men and women to be friends
and interact socially in a platonic manner. A women acting in a friendly manner to a man
should not be misunderstood to be a sign that the woman is interested in a romantic
relationship. It is sign of friendliness and openness.
No Means No
In Canada, when a woman says no to your advances, she means
no, and further attention could lead to legal charges of sexual
harassment or assault.
Multiculturalism:
Canada was the first country in the world to adopt multiculturalism as an official policy. By so
doing, Canada affirmed the value and dignity of all Canadian citizens regardless of their racial
or ethnic origins, their language, or their religious affiliation. Our diversity is a national asset.
Recent advances in technology have made international communications more important than
ever. Canadians who speak many languages and understand many cultures make it easier for
Equality and Diversity
Canada to participate globally in areas of education, trade and diplomacy.
While French and English are the official languages in Canada, not
everyone speaks French. In Alberta, the main culture is English
Canadian and the English language is the most commonly spoken.
13Facts about Canada
HRH Queen Elizabeth II, the Queen of England
is also the Queen of Canada. The Prime
Minister of Canada and his cabinet govern the
country. Elections are held once every four or
five years. There are three levels of
government in Canada: federal, provincial and
municipal.
Federal government
The Prime Minister is the elected head of the government of Canada. The major federal
political parties are the Conservative Party, the Liberal Party, Bloc Québécois, and the New
Democratic Party. An elected federal representative is called an MP, or Member of Parliament.
The Federal Government is responsible for large matters that affect all of Canada.
Provincial government
Each province has a provincial government. The head is the Premier. An elected provincial
representative is called an MLA, or Member of the Legislature Assembly. The Provincial
Government is responsible for things that affect the province.
Municipal
Each city and town has a government headed by a Mayor with powers delegated by the
provincial government. An elected municipal representative is called a city councilor. The
Municipal governments are responsible for matters that affect the city.
Further Government of Canada information is available online at www.canada.gc.ca
‘Eh!’
A very common Canadian word that means to ascertain the
comprehension, interest, agreement, etc., of the person or persons
addressed (Example –‘That was a good game last night, eh?’).
Facts about Canada
14Climate & Clothing
Canada’s climate is not as cold year around as some may believe. There are four seasons in
Canada: Spring, Summer, Fall and Winter. Edmonton's climate is "northern continental", with a
wide range of weather over all four distinct seasons. Edmonton receives 2,300 hours of
sunshine per year, making it one of Canada's sunniest cities. Rainfall is low to moderate, and
entire weeks can pass without clouds or precipitation through the late spring and summer.
Spring (March-June)
In late March the weather soon begins to warm up, heralding the arrival of spring in
Edmonton. Average daytime temperatures at the end of March are around 6°C / 43°F,
whereas in April, daytime temperatures leap to more than 12°C / 54°F, although late
snowfalls are not unheard of. Wearing clothing in layers will allow you to adjust to the
quick change in temperatures during this time of year. Waterproof shoes are sometimes
necessary as the ground becomes very wet during the spring thaw.
Summer (July-August)
Summer in Edmonton is sunny, with hot days and reasonably warm nights. July usually has
the rainiest weather during the year, although these showers and thunderstorms usually
dry up quickly, often being followed by sunshine. Summer rainfall can vary and droughts
are by no means uncommon, which can lead to windy weather. In the height of summer,
the longest day of the year features more than 17 hours of daylight. Summer days often
reach 25°C / 77°F or more. You can comfortably wear warm weather clothing, but be
prepared for sudden changes in the weather.
Fall (September & October)
Edmonton's autumn season generally falls between September and early November, when
the climate begins to become noticeably cooler and the trees display their fall colors.
Daytime temperatures in September average around 19°C / 66°F, falling to 11°C / 52°F in
October, when occasional snow flurries may occur. Again clothing is best worn in layers, so
a person can easily adjust to the change in temperatures.
Winter (November-February)
The winter months in Edmonton are cold, frosty and fairly dry, with January being the
coldest month. Daytime temperatures in January average around - 13°C / 8°F, although
Facts about Canada
when taking into account the wind chill factor, it can often feel much colder. Winter
clothing must haves: Winter jacket, sweaters, mitts, hat and warm waterproof boots. Other
useful items to cope with the dry weather are: skin moisturizer, lip balm and fish oil
capsules.
15Finding a Place to Live
Student Residences on Campus
Living in Concordia University of Edmonton’s Residences* puts you right on
campus with immediate access to food services, the library, classes, athletic facilities, and
Concordia University of Edmonton programs and services. You’ll also be near the beautiful
parks of the North Saskatchewan River Valley.
Each room in the residence facilities has access to high-speed internet connections, and
telephone service can be hooked up through the local phone company. Rooms are furnished
with beds, desks, dressers, and chairs. Most rooms are shared by two roommates. Single
rooms can be requested for an additional fee if space permits.
Living in residence also includes a mandatory meal plan in which each resident receives a
minimum per semester to spend on meals at Concordia University of Edmonton’s cafeteria.
Eberhardt Hall and Wangerin House are reserved for female residents. Founders Hall is the
men’s residence. Each residence building has in-house laundry facilities, payphones, a lounge
with cable TV and a DVD player, and a kitchen with an oven, microwave, fridge, and sink. A
Residence Life Coordinator oversees both male and female residences, and Residence
Assistants are assigned to each building to provide support to students and to organize special
events.
For current residence fees, application forms and further information, visit
concordia.ab.ca/student-services/residence/.
Finding a Place to Live
* The residences close during the Christmas Break and from June through mid-August, students must make other
living arrangements for those times. Special arrangements can be made for students attending Spring and
Summer sessions to rent individual rooms in residence.
16Applying to Campus Residence
Staying at Concordia University of Edmonton’s residence
requires a separate application process. Concordia University
of Edmonton doesn’t provide accommodation for students
without receiving an Application for Residence
Accommodation from them. For additional information on
living in residence or to apply for residence, please visit:
http://concordia.ab.ca/student-services/residence/
Cost of Living Estimate
The approximate costs for a single student living alone in an apartment off campus are listed
below. Rental and grocery costs can be reduced substantially by sharing accommodations and
meals with roommates.
Cost of Living Estimate (Per Month)
Rent (furnished apartment) $700-$1,000
Food $300-$500
Transportation $90.00
Clothing $50-$100
Miscellaneous $200.00
TOTAL $1340-$1890
Off-Campus Housing
Students looking for independent living can choose to live off campus. Here are some tips,
resources and considerations to help you look for accommodation.
• Check out the Concordia University of Edmonton website, Off-Campus Housing for
rental listings near campus. Most listings are for housing located close to Concordia
Finding a Place to Live
University of Edmonton, but some may also be located in areas that would require use
of public transit to access the campus.
17• Here are some other online resources where you can find accommodation listings:
RentersOnline, homeTRADER, Rent Edmonton, RentFaster Edmonton, Rentseeker,
Rental Source, Kijiji Edmonton, Craigslist Edmonton.
• If you prefer to have your housing arranged in advance of your arrival, and are
interested in living with a Canadian family, a home stay may be a good option for you.
Check the Canada Homestay International website for more information.
When to Arrive?
It is best to arrive two weeks to a month before classes begin to arrange non-University
housing, as the selection diminishes as September nears, and can be even more limited in the
winter months.
You will need to reserve an absolute minimum of one week of temporary accommodation in
advance of your arrival, so that you will have a place to stay while you arrange your permanent
housing.
Remember to budget for the added cost of temporary accommodations, based on your arrival
date.
We caution you against entering into any rental agreement until you have viewed the
accommodation in person and met any prospective roommates.
Also be sure to carefully review the details of the contract before signing.
Please be aware that Concordia University of Edmonton staff cannot enter into any housing
agreement on your behalf.
Crash
You may hear someone ask to crash on someone’s couch — this
means to sleep over at someone’s house. Crash can also mean to go to
bed, as in “I was up all night studying — I’m going home to crash.”
Where to Look?
Non-University housing is available in the neighbourhoods surrounding Concordia University of
Finding a Place to Live
Edmonton. Concordia University of Edmonton is situated in the Highlands neighbourhood, and
is surrounded by the Coliseum, Clareview, Stadium and Downtown neighbourhoods.
Prices for non-campus housing vary depending on size, facilities and location. Some
apartments include the cost of utilities (electricity, heat, water, etc.) in the monthly rent.
18One bedroom apartment rentals are in the range of $700 to $1000 and up, per unit, per
month. A popular form of accommodation is a room or suite in a private house, often in the
basement, where costs range upwards from $550 per month (for a single room with shared
bathroom and cooking facilities).
Keep in mind that if you are willing to look beyond walking distance of Concordia University of
Edmonton, you will find a greater selection of accommodation, and there are several areas of
the city that have convenient access to campus by bus or subway (LRT). Maps of bus routes
and LRT can be accessed online through the Edmonton Transit System.
Also note that sharing accommodation can be significantly less expensive than renting an
apartment alone.
Tips, Considerations & Questions to Ask
• If you are not able to see the accommodation in person, ask the landlord to provide
you with pictures of the accommodation. It is best if it is a picture of each room.
• Ask if the rent includes utilities (heat, water, power, telephone, cable, and/or internet).
If these are not included, ask what the average bill for each of these is in the winter,
and when it is likely to be most expensive.
• Find out about laundry facilities.
• What are the public transit connections?
• If possible, limit the time period for which you sign a lease.
You can find more information about rental law in Canada on Concordia University of
Edmonton’s website on the Accommodation Tips page.
To learn about your rights and responsibilities as a tenant in Canada, please visit
www.landlordandtenant.org.
In Canada, appliances use 120 volts with plug type B. Plugging an
appliance into an incorrect voltage outlet can cause an electrical fire.
Some multi-voltage appliance models can be adjusted to match the
proper current. If not, a “transformer” can be purchased at any major
electronics retailer to do the conversion.
Finding a Place to Live
19Living in Edmonton
Getting Around the City
Concordia University of Edmonton is easily accessible by foot
or bike from the pathways along the River Valley. Some
Edmontonians use bicycles during the summer months, or in
the spring and fall depending on the road conditions. Others
will use the Edmonton Transit System (ETS), but most will drive
their vehicles to get around the city. Maps of Edmonton streets
and pathways can be found at local convenience stores and gas
stations. Although pedestrians have the right of way in traffic, be sure to obey all traffic signals
and cross at designated crosswalks.
To get around the city, you will likely use the Edmonton Transit System (ETS).
Light Rail Transit (LRT) runs from the north east of the city through downtown
to the south-central area of Century Park, which is connected to the Edmonton
International Airport by the Route 747 bus.
The closest LRT station to campus is Coliseum Station, a 15-minute walk. Stadium Station is
another option, about 25-minute walk to campus. ETS buses pick up and drop off at
designated bus stops found along all major roads and some residential streets. Buses typically
arrive at a stop every 30 minutes. A bus stop for Route #2, a major east-west route, is located
just north of the campus on 112th Avenue.
There is an ETS bus route (#399) that operates during peak hours from September to April, and
runs between Coliseum LRT station and Concordia University of Edmonton’s campus. You can
plan your journey online by using the ETS trip planner.
Currently, a single fare costs $3.20 and permits you to use any ETS bus or train for 90 minutes.
If you need to board another bus to complete your trip, be sure to keep your ticket from the
LRT, or ask the bus driver for a transfer. A monthly bus pass cost $81.00 for students with a
valid student identification card or you can buy a book of 10 tickets for $24.00. Please note
that there is a $250 fine for fare evasion. Transit tickets and passes can be purchased at the
Concordia University of Edmonton Bookstore.
Living in Edmonton
You can also use taxis to get around the city. It can be hard to flag down a taxi, so call ahead to
have one pick you up. Taxis cost much more than public transit, and you will probably only use
a taxi to travel to and from the airport or when you need help carrying groceries or other
purchases home.
20Where to Shop
The Alberta Government has a consumer guide that is very informative for those
newly arrived to Alberta: Welcome to Alberta: A Consumer’s Guide for Newcomers.
Closest Shopping Centres to Concordia University of Edmonton:
• Kingsway Mall, located at 109 Street & Kingsway Avenue, offers a variety of stores.
• Edmonton City Centre, located at 10205 101 Street NW (Downtown-accessible by LRT)
For clothing and restaurant purchases, you can travel downtown by LRT to Edmonton City
Centre. Or, stay on the LRT and go to the Southgate Shopping Centre, located next to the LRT
line in south Edmonton. You can also take transit to several popular malls including, Kingsway
Mall and West Edmonton Mall.
Furnishing your New Home
If you happen to rent an unfurnished room or apartment, here are some
suggestions on where to shop for new or used items to furnish your new
home.
New furniture/household items:
• IKEA - located at 1311–102 Street (South Edmonton Common) sells inexpensive new
furniture, which you assemble yourself (instructions and hardware included) or you can
pay a fee for the store to assemble it. They also have a variety of household items.
Delivery is available for $69 within Edmonton.
• Leon’s Furniture- located at 4939 - 52 Ave NW, provides furniture and electronic
appliances at reasonable prices
• Superstore is a supermarket (grocery store), which also sells some furniture and a
variety of household items. The closest from Concordia University of Edmonton is easily
accessible with the ETS bus #2. The Real Canadian Superstore is located at 12350 137
Ave NW
• Dollarama is located next to the Superstore on 137 Avenue, and sells low cost
Where to Shop
household items (dishes, utensils, etc.) that you may need
21Used furniture/household items:*
In Canada, you will find many places where you can buy second-hand
items. It means that they are not brand new, but can to be used again.
Here are a couple of suggestions on where to buy used items.
Second-Hand Stores:
Goodwill Industries of Alberta -There are four stores in Edmonton. The closest Goodwill to
Concordia University of Edmonton is located at 11720 34 St NW, Edmonton, AB T5W 1Z1
Value Village – Has 5 locations in Edmonton, the closest to campus is Value Village, 11850 103
St NW, Edmonton, AB T5G 2J2
Second-Hand Items Sold Privately:
It is customary to barter over the price of privately sold second-hand items.
Garage Sales/Yard Sales- These sales are often held in the warmer months. You can find these
sales by:
• Checking the newspaper classified ads:
- Edmonton Journal at http://classifieds.edmontonjournal.com/
- Edmonton Sun at www.edmontonsun.com
Or check website listings at:
• Kijiji.ca -Besides a listing of garage and yard sales; Kijiji.ca is a commonly used website
that lists free or re-sale items.
• Craig’s List- is another website that you may want to view for free or re-sale items.
* Buyer Beware! Usually, all sales are final on used items. You may not get a refund on your
purchase if it is found to be defective after you have paid for it.
Where to Shop
22Food Shopping
Closest grocery stores to Concordia University of Edmonton:
Save-on-Foods is a 15-minute walk west of the campus,
located on the corner of 112 Ave. and 82 St.
You can also find low cost food and household goods at
Superstore, 12350-137 Ave. Superstore also has a wide
variety of ethnic foods.
Most grocery stores carry a good selection of ethnic foods, but there are specialty stores that
cater to individual cultures spread across the city. The nearest of these stores to the campus
are located on 118th Avenue, but you may need to travel some distance to find a taste of
home.
Dietary Restrictions
Check out the Vegans & Vegetarians of Alberta website for information on restaurants and
stores that cater to vegan and vegan-friendly shoppers. If you do not eat gluten, you may want
to check out Gluten Free Edmonton for useful tips.
Shopping Tips
1. Most stores have fixed prices. Bargaining for a different price is not accepted unless the
item you are purchasing is damaged.
2. Pay for all merchandise before you leave a store, especially in large shopping centers where
stores are open to public areas of the centre. Failing to pay for merchandise before you leave a
store is called shoplifting and is a criminal offence in Canada.
3. Before you purchase something, ask about the store’s policy on refunds and exchanges in
case you wish to return it. Returns and refund information is often printed directly on your
receipt or found on a sign by the cash register.
Postal Services
Students living in residence can send and receive mail via Canada Post through the Business
Office. If you have been accepted to campus residence, have all your mail directed to:
(Your name): c/o
Concordia University of Edmonton
Where to Shop
Student Residence
7128 Ada Boulevard
Edmonton, AB Canada T5B 4E4
23Medical Information
International students are required by Concordia University of Edmonton to have medical
insurance coverage while travelling to and residing in Canada. Concordia is pleased to offer
two types of health coverage for international students.
International Student Medical Program (less than 12 months)
Visa-holding students who intend to study at Concordia University of Edmonton for less than
12 consecutive months are not eligible for Alberta Health Care and must subscribe to the
mandatory International Student Medical Insurance Program, at a cost of $CAN 200 per
semester.
The International Student Medical Program includes coverage for services provided by the
provincial healthcare as well as medical examinations, prescription medication, ambulance and
other health-related services that students may need while studying at Concordia University of
Edmonton.
CSA Health and Dental Plan (1 year or more)
Visa-holding students who intend to reside in Alberta for at least 12 consecutive months
qualify as residents and are eligible to obtain Alberta Health Care coverage. They must register
for coverage within three months of arriving in Alberta. They may in addition subscribe to the
CSA’s Health & Dental Plan at a cost of $CAN 450 per year or $CAN 250 if
starting in the winter term.
For the CSA Student Benefit Plan to be active, students are required to
register to the Alberta Health Care Insurance Plan.
CSA Student Benefits Plan Office
The Benefits Plan Office will be able to assist you with any questions related to the
International Student Medical Program or to the CSA Health and Dental Plan. The following is a
partial list of services that are available from the Student Benefits Plan Office:
• pick up your myBenefits Card
• pick up forms
• plan inquiries
Please feel free to contact the On-Campus Student Service Coordinator on any matter with
which you require personal attention. The CSA Student Benefit Plan Coordinator is located at
Where to Shop
the Concordia University of Edmonton’s Student Association Offices in Room A207, Alumni
Hall. Email: concordiaplan@mystudentplan.ca. Phone: 1 877-746-5566 ext. 249. Website:
https://www.mystudentplan.ca/csa
24Alberta Health Care Insurance Plan
The Alberta Health Care is a basic health insurance plan
provided at no charge by the government for Alberta
residents. International students who intend to reside in
Alberta for at least 12 consecutive months qualify as
residents and must register for coverage within three months
after arriving in Alberta. To register for the Alberta Health
Care Insurance Plan, you need to visit a registry office.
The closest one is located at the Edmonton City Centre Mall.
To register, you will need your passport, study permit and a proof of address.
To benefit from the Alberta Health Care Insurance Plan (AHCIP), you need to be over 18 years
old. If you are under 18, you will need to provide a proof of guardianship.
Alberta Health Care Insurance Plan provides some coverage, but additional insurance coverage
with the CSA Student Benefit Plan will ensure that you won’t be caught with unexpected
medical expenses. The AHCIP covers the cost of doctor visits, lab testing and hospital stays. It
does not cover prescription medicines or eye exams. For more information on AHCIP coverage,
please contact Alberta Health.
Which covers what?
Alberta Health Care CSA Health and Dental Plan
Insurance Plan (for students attending CUE for 1 year or more)
Medically necessary physician and some • Ambulance
specific dental and oral surgical health • Prescription Drugs
services. • Vision
• Health Practitioners
• Examinations • Medical Equipment & Supplies
• Medically required surgery • Dental Accident
• Standard Ward Hospitalization • Dental Coverage
• Accidental Death & Dismemberment
Full list available here. • Travel Insurance
More information available here.
Where to Shop
25What to do if I’m feeling sick?
• Health Link – Health Advice 811 (Non-Emergencies)
Heath Link provides residents of Alberta with health information. Registered nurses are
available 24-hours a day over the phone to provide advice on health-related questions or
medical problems. This is a good first step to determine if you should visit a doctor. Telephone
811 or go to www.healthlinkalberta.ca
• Walk-in Clinics / Medicentres (Non-Emergencies)
If you are feeling ill and need to speak with a doctor, you may want to go to a walk-in clinic.
For a complete list of walk-in clinics in the Edmonton area, check: MEDICENTRES
The walk-in clinics that are close to Concordia University of Edmonton are:
- Eastwood Medical Clinic Always call
7919 - 118 Ave NW, Edmonton, AB T5B 0R5
780-756-3666 911 in
- Beverly Medical Clinic
Emergency
4243 - 118 Ave NW, Edmonton, AB
780-756-7700 Situations.
• Hospital Emergency
If you are seriously ill or injured and require immediate medical attention, go directly to one of
Edmonton’s four Hospital Emergency Rooms, or call 911 and ask for an ambulance. An
ambulance will take you to the nearest hospital. The nearest emergency room to Concordia
University of Edmonton is at the Royal Alexandra Hospital at 10240 Kingsway Avenue, a 10-
minute drive west on 112th Avenue. You should NOT go to a hospital for non-emergency
assistance. Emergency services at local hospitals are only for urgent cases. If you go there with
a non-emergency, you can wait many hours before a doctor will see you.
Things to remember when you visit a doctor or a clinic:
• Take your health insurance card with you
• Tell the doctor if you have any medical conditions
• Tell the doctor if you are allergic to any medications
• Take a friend to help you speak English, or find a doctor
who speaks your language on the Primary Care Network
Where to Shop
26Driving
To hold an Alberta license, you must be a permanent legal resident
of Canada and an Alberta resident. If you are visiting Alberta from outside the country, you
must have your valid home jurisdiction driver’s license and an International Drivers Permit to
drive on Alberta roads. You may drive in Alberta for up to 1 year. Driving in Canada without a
valid permit is a Traffic Safety Act offense, which can carry expensive fines.
When you apply for a motor vehicle service, your registry agent must verify your identity
through a strict identity confirmation process. A registry agent will require information to
satisfy the following three categories. Expired documents will not be accepted. At least one of
these documents must also prove that you are legally permitted to be in Canada.
! Original copy of your work permit/visa
! Valid home jurisdiction driver's license
! International Driver's Permit which translates the information contained on your driver's
license.
Road Rules and Driving tips:
• Throughout Canada and the United States all traffic drives on the right side of the road.
• Seat belts for drivers and all passengers must be worn in the front and back of the
vehicle, and infants/toddlers must be strapped into appropriate safety seats.
• Speed limits in city areas are usually 40 to 60 kilometers per hour (km/h), except in the
vicinity of schools where it is reduced to 30 km/h. Where no limit is posted, the
maximum is 50 km/h.
• Pedestrian crosswalks are often marked with overhanging yellow signs and an X or
white horizontal lines are painted on the road surface. Pedestrians have the right of
way and cars must stop to allow crossing.
• Turning right on a red light is permissible at an intersection in every province/territory
except for the Island of Montréal in Quebec. Before making a turn, bring the car to a
complete stop and make sure that there are no signs forbidding a right turn.
• If a police officer signals you to stop, remain seated, switch off the engine and await
instructions from the approaching officer.
• Always carry your license and vehicle documentation.
• In case of an accident involving personal injury, the police must be notified
immediately. They will file an accident report. It is a crime to leave the scene of an
accident involving injury without first giving details to the police.
• If your vehicle breaks down, roadside assistance is available. The Canadian Automobile
Association (CAA) will assist members of some international auto clubs. Check with
your local auto club for details on coverage when driving in Canada. If driving a rental
car, assistance information may be found in the glove compartment.
• Ensure that your vehicle is properly equipped for winter driving. It is mandatory in
some parts of Canada to have winter tires fitted by a certain deadline.
Driving
27Communicating in Canada
Canada has a comprehensive and modern communications network with first-class
infrastructure that offers easy access to a wide variety of technology.
To call or fax an international number from Canada, you will need to dial:
011 + Country Code + Area Code + Local Number
International calling cards offer reduced rates and can be purchased from most convenience
stores.
A large percentage of young people have cell phones (mobiles); monthly plans start at about
$30 per month, and there are pay-as-you go options. The minimum term for most phone plans
is 12 months.
The major cell-phone companies in Canada are Telus, Rogers, Bell, Wind and Virgin Mobile.
Useful numbers to be saved on your phone
- 911
- Number of a taxi company
- Concordia University of Edmonton security
- A friend in Canada you can contact in case of emergency
To Stay or to Go?
When ordering food or drinks from a fast food restaurant, you will be
asked ‘to stay or to go’. The server is asking whether you would like to
stay and eat/drink at the restaurant (stay), or to take your food to go
and not eat at the restaurant. The cost is the same either way.
Communicating in Canada
28Safety Tips
Worldwide surveys show that Canada is a peaceful, safe and orderly country.
Edmonton is a safe city to live in, however it is not immune to crime. Violent crime
is a rare occurrence, but property theft is common. Being prepared is your best defense. DO
NOT leave your purse, backpack, laptop or other personal property unattended in public places.
Lock the door to your residence or office every time you leave, even if it’s just to go to the
washroom. Also, if you rent a locker on campus, avoid storing valuables in it and invest in a high
security lock.
In an Emergency
• Call 911 in any emergency situation, if you are in trouble or witness to a crime. This is a
central number for police, fire and ambulance throughout Canada. You do not need
coins to dial 911 from a pay phone. If English is not your first language, do not panic.
Interpreters are available.
• If you are a victim of a crime, report it to the police.
General safety tips
- At night, avoid walking alone. Walk on well-lit, well-travelled streets.
- Tell your roommate or host family where you are going and when you expect to return.
- Do not carry large amounts of money. Do not show money in public. Use bank/debit
cards. Never share your PIN number or let others see it.
- Keep your passport in a safe place at home, or in a safety deposit box. Carry a
photocopy of your passport and other ID.
- Avoid going out alone or accepting rides with strangers. DO NOT HITCHHIKE (stopping
cars to ask for a ride).
- Don’t argue or fight if you are robbed. Yell loudly. Do exactly as you are asked; property
can be replaced. This is important as you do not know what the person will do in order
to commit the robbery. Call 911 immediately.
Out at Night
- NEVER drink and drive. Doing so is not only dangerous and irresponsible, it is also a
serious criminal offence.
- Taxis are a good way to get home. Know the taxi company and number of the taxi in
case you have any problems. DO NOT drink and drive.
- The drinking age in Alberta is 18 years. ID is required to purchase liquor or enter a bar,
or night club.
- Do not drink in public places such as parks, cars or on the street. It is illegal.
- Do not accept drinks from strangers or leave your drink unattended.
Safety Tips
- Possession of drugs such as cocaine, heroin, marijuana and nightclub drugs such as
ecstasy, love drugs and GHB are illegal.
29Financial Matters
Canadian Currency
Canadian currency is divided into dollars and cents. One and two
dollar coins are called loonies and toonies. Larger dominations come
in different coloured bank notes of $5, $10, $20, $50, and $100. Some
smaller businesses like convenience stores will not accept $100 bills.
The one-cent coin (penny) was discontinued in 2012 and is being
phased out of circulation.
Toonie = $2.00 Dime = $0.10
Loonie= $1.00 Nickel= $0.05
Quarter= $0.25 Penny= $0.01
Banking
You should open a bank account soon after arriving in Canada. Canada has five major banks as
well as several smaller local credit unions, but bank services and fees differ little between
banks. The Bank of Nova Scotia, TD Canada Trust, CIBC, the Bank of Montreal and Servus
Credit Union have branches near Concordia University of Edmonton.
To open a bank account, you will need your passport and proof of address such as a
confirmation of residence from Concordia University of Edmonton or a utility bill. You can also
acquire a student credit card from most banks.
Most Canadians use a debit card for bank transactions and daily purchases. A debit card
authorizes a store to take the purchase amount from your account. Some smaller stores won’t
accept debit transactions and others might charge a small fee to use debit.
You can pay your bills online, or by mailing a cheque, visiting a bank teller, by paying at a bank
machine, or through your bank’s automated phone service. Bank machines, also known as
ATMs, are located on campus, but they can also be found at convenience stores, malls, and
banks. Extra fees are charged when using a bank machine not provided by your bank.
Sales Tax
The Goods and Services Tax (GST) of 5% is added on top of the indicated price to most
Financial Matters
purchases in Alberta. Some basic goods and services like groceries and rent are not charged
GST. Other provinces have an additional Provincial Sales Tax (PST or HST), so be prepared to
pay more than the ticketed price.
30Working in Canada
Work brings new opportunities for international students to develop professional contacts,
meet new people, practice their English and earn extra income. You will learn about Canadian
society and its institutions by working alongside residents. It’s important to know the
conditions under which you and/or your spouse are entitled to work as determined by
Citizenship and Immigration Canada (CIC). You may be required to apply for a Work Permit. If
you have received a work permit and been offered a job, check the terms and conditions of
your work permit to ensure you are eligible to accept the job you have been offered.
Working On-Campus
As an international student, you may be eligible to work at Concordia University of Edmonton
if you have a valid study permit and are registered full time (minimum of nine credits per
semester). You must stop working on-campus on the day you no longer meet these eligibility
requirements (e.g., if you are no longer a full-time student.) The number of work placements
available on campus is limited. The best way to find employment on campus is to ask around
the various departments on campus, check the weekly student newsletters, and apply with
Concordia University of Edmonton Human Resources.
Working Off-Campus
Study permit holders in Canada may gain work experience by working off campus while
completing their studies. As of June 1, 2014, you may qualify to work off campus without a
work permit. If you qualify, your study permit will allow you to:
• work up to 20 hours per week during regular academic sessions and
• work full-time during scheduled breaks, such as the winter and summer holidays or
spring break.
To qualify, you must have a valid study permit and be a full-time student,
You must stop working on the day you no longer meet these eligibility requirements (e.g., if
you are no longer a full-time student during an academic session.)
It is highly recommended that you check the Citizenship and Immigration Canada website for
Working in Canada
the most up-to-date information. Please refer to http://www.cic.gc.ca/english/study/work-
offcampus.asp
31Social Insurance Number
To be employed in Canada, you need to have a Social Insurance Number, a nine digit number
used by the Canadian government to administer their programs.
You can apply for a Social Insurance Number at the nearest
Canada-Alberta Service Centre (CASC) or Human Resource
Centre of Canada (HRCC). The nearest location to apply for a
SIN Number is in downtown Edmonton:
Canada Place, Main Floor
9700 Jasper Avenue
Edmonton, Alberta
Monday to Friday from 8:30 am to 4:00 pm
Applying for a Social Insurance Number is free. To apply, you only need to provide proof of
identity, proof of a study permit, and a contract of employment from your new employer.
Processing times to receive a Social Insurance Number range from two to four weeks.
Income Tax
The income tax process is administered by the Canada Revenue Agency. People are
responsible for determining their own tax status and for completing and submitting their own
tax forms. The taxation year is the calendar year, so from January 1 to December 31. If you
owe income tax, you must pay it by April 30 for the preceding calendar year. If you are an
international student studying in Canada; you may have to file a Canadian income tax return.
You must determine your residency status to know how you will be taxed in Canada.
Residency status is based on the residential ties you have with Canada. For further information
on residential ties, visit the Canada Revenue Agency website.
Double-double
A cup of coffee with two creams and two sugars, most commonly
associated with the Tim Hortons chain of coffee shops.
Working in Canada
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