4G and Freeview preparing you to help others

4G and Freeview
preparing you to help others

4G, Freeview, at800, you and your work…
 4G (fourth generation) mobile phone services are coming
 to your area. There is a small chance the signals may
 cause disruption to Freeview services.
 at800 is here to help those viewers whose Freeview
 services may have disruption from 4G services at the 800
 MHz frequency.
 Your work within the community brings you into contact
 with people who may be affected.
 at800 wants you to know what is happening so that you
 know how to help should people you support see any
 disruption on their Freeview services.

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4G disruption

                   short film

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4G disruption

Blocky images, lines, distortion and
breaks in sound

             What does 4G
                                Major distortion, loss of sound,
             disruption look             loss of some channels

                  like?
Complete picture failure:
No signal

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at800 is here to help
 at800 was set up to ensure that all UK
 viewers continue to receive clear
 Freeview signals as 4G services launch.
 at800 is responsible for:
 • identifying homes at risk of experiencing disruption to
   their Freeview.
 • resolving Freeview issues caused by 4G at 800 MHz.
 • raising awareness and understanding of the help
   available to people.
 • providing a free filter on request (and an installer if
   required) to fix Freeview disruption caused by 4G at
   800 MHz.
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at800 mail viewers who may be affected
Viewers who may be affected will receive
a postcard before 4G services go live.
The postcard contains information about
what’s happening and at800’s contact
details.

4G masts will continue to go live for the next few years.
Viewers should keep the postcard so they know who to
contact if they notice any new disruption to their Freeview.
Communal TV systems need a different type of filter. Viewers
living in communal properties should contact their landlord or
property manager who will need to get an engineer to fit it.

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at800 contact centre
 Freeview viewers who see new
 disruption should call the at800
 contact centre who will:
 •    Provide free advice on Freeview disruption and 4G
 •    Arrange for a free filter to be sent/installed, if required.

                         0808   13      13
                            Free from landlines.
                                                 800
                Calls from mobiles vary in cost. Check with your operator.

                         0333     31      31       800
                            National local call rate.
 Calls from landlines and mobiles are included in free call packages and inclusive minutes.
  Outside of call packages, calls from landlines are typically charged between 2p and 10p
        per minute; calls from mobiles typically cost between 10p and 40p per minute

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The chaperone service

 If a viewer needs work done in their home, a chaperone
 service is available for those who would like someone to be
 with them in the house whilst the installer is visiting.
 at800 works with the voluntary and community sector to
 provide this service – the chaperone is an experienced
 community worker.
 The chaperone’s role is to be a friendly presence during the
 installer’s visit, helping to explain what is going on and keep
 the viewer informed.
 This service is particularly targeted at for viewers who are 75
 years and over, blind or partially sighted, or are disabled.

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4G is coming to your local area

                                    North West
 Bolton, Wigan, St Helens, Ormskirk & Skelmersdale

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We ask you to…

•   Let your staff and/or volunteers know that there is a small
    chance that there may be disruption with Freeview in their
    area.
•   Ask them to listen out for the people they work with
    reporting new issues with Freeview and then signpost
    them to the at800 contact centre.
•   Use at800 literature to keep the message consistent.
•   Identify other organisations, forums or stakeholder
    meetings to cascade at800 messages.

                 The aim is to raise awareness
                without raising alarm or anxiety.
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Onward briefings
Digital Outreach can deliver
additional briefings directly to your
teams, to partner organisations,
stakeholders or organisers of other
relevant groups.
  Please forward the email sent to you or invite organisers to
 make contact either via the Digital Outreach office or directly
                with locally-based team members:
      Finlay Macgregor, Project Manager on07590 778981
           or Lynne Bonnett, RPSO on 07525 904460
 If you prefer, this presentation (along with FAQ support
 notes) is available for you to use with staff/volunteers who
 engage older and disabled people.
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Onward briefings

                                 Note: the presentation
                                 is intended for staff and
                                 volunteers that work
                                 with or support either
                                 individuals or groups of
                                 older and disabled
                                 people, rather than the
                                 clients/service users.

   Please don’t deliver the presentation to service users
             – numbers affected are so small
    that we want to avoid creating unnecessary anxiety.

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at800 postcards

For FREE at800 postcards, please call Rachel, Joy
or Lesley at Digital Outreach on 0845 864 5340
 • Provide your contact details (name, address, telephone
   number, and email)
 • Specify the quantity of postcards required (there is no
   minimum order)
 • Tell us how the postcards will be used (for our records)

 Orders placed before 11am will be dealt with that day; standard
 delivery within 48 hours; any problems phone the above number

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at800 couldn’t do it without you

 The people that you work with and support often depend
 on their TV more than most. By you being aware of what
 is happening and signposting people to where they can
 get help, it means people won’t be left without TV.

 at800 and Digital Outreach would like to thank you for
 your help and support in passing this message on.

                       Thank you
   Visit www.at800.tv for more information and guidance.
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Your questions

 Who How
What   When
     Why
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