Air France-KLM, European leader in South East Asia - July 2014
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Air France-KLM,
European leader in South East Asia
July 2014
Jakarta © Patrick Swirc
1
AND NOW, JAKARTA!
NEW ROUTE OPENING FROM SINGAPORE
7 FLIGHTS PER WEEK
AIRFRANCE.SG
Starting from 10 July 2014, Air France will operate a direct daily flight from Singapore to Jakarta on Boeing 777-300 ER. Flight information on Singapore-Jakarta route: AF254 SIN-CGK Dep. 16:55 Arr. 17:35; AF259 CGK-SIN
Dep. 19:30 Arr. 22:25. Flight schedule is subject to change.
And now, Jakarta! Air France is continuing to expand in South East Asia, a region experiencing an
economic boom. On 9 July 2014, the Company will inaugurate a new service
between Paris-Charles de Gaulle and Jakarta, with seven weekly flights via
Singapore.
This new frequency is in addition to the KLM flights serving the Indonesian capital
daily on departure from Amsterdam-Schiphol via Kuala Lumpur.
Indonesia is currently experiencing strong economic and tourism growth. The
Air France-KLM Group intends to support this country’s booming economy.
New services between Europe Throughout the 2014 summer season, Air France is increasing its flight capacity
and South East Asia to Singapore-Changi airport. From 17 June to 30 August 2014, the Company is
operating 10 weekly flights and two different flight times for its customers.
In Singapore, customers have access to Air France and KLM’s extensive flight
network. On continuation of their flight from Europe, they can travel on to Jakarta
with Air France or to Bali with KLM with an optimized connection time.
In April 2013, Air France launched a new service between Paris and Kuala
Lumpur, in addition to KLM’s seven weekly frequencies on departure from
Amsterdam. Spurred by the successful launch of this destination, Air France has
increased its capacity to the Malaysian capital. This destination is now served by
Boeing 777-200 equipped with a new “leisure” configuration offering additional
seats for customers (309 seats compared with 246 when this frequency was first
launched). During the summer season, the Company is offering customers four
weekly flights, providing them with greater flexibility to organize their trip.
Overall, Air France-KLM, a European leader in South East Asia*, is offering
eight destinations in this region on departure from Paris-Charles de Gaulle and
Amsterdam-Schiphol with over 90 weekly flights, some of which are operated
with their partners Vietnam Airlines, Malaysian Airlines and China Airlines.
Travel in optimum comfort In September 2014, Singapore and Jakarta will be the first Air France destinations
to the beautiful destinations to discover the Company’s new La Première “designer” suite. Each suite
of South East Asia ensures optimum privacy and enables customers to be totally or partially alone,
in absolute comfort. Well-being, relaxation and serenity go hand in hand, for an
exceptional trip.
On board the Boeing 777 equipped with this exquisitely refined cabin, customers
will also be able to enjoy the new Business cabin, a real cocoon in the sky. They
will also be able to discover the new Economy cabin offering optimum comfort
for all and Premium Economy, offering 40% more space.
Moreover, by equipping its Boeing 777-200s with its new World Business Class,
KLM will also be offering an even more comfortable trip on its flights to South
East Asia as from September 2014.
*in terms of market share between Europe and South East Asia in 2014
3
Hanoi 5 VN
City of Manila 7
Bangkok 5 7 (7 CI)
Hô Chí Minh City 4 (1 VN)
Kuala Lumpur 4 7 (7 MH)
Singapore 10 7
Jakarta 7 7
Denpasar 7
WEEKLY FREQUENCIES
Air France
KLM
VN : Vietnam Airlines
CI : China Airlines
MH : Malaysia Airlines
Jakarta, a new Air France destination
in South East Asia
Jakarta is the 8th destination in South East Asia served by Air France and KLM.
Since 9 July, Air France has been operating seven weekly flights on departure
from Paris-Charles de Gaulle via Singapore, on board a Boeing 777-300. This
service is operated at night on both the outbound and inbound flights to provide
customers with optimum rest before their arrival at destination.
These flights are in addition to the KLM service, offering seven weekly frequencies
on departure from Amsterdam-Schiphol, via Kuala Lumpur.
In addition, customers leaving from Singapore can now travel on Air France to
Jakarta or make an easy connection on KLM’s daily flight from Singapore to
Denpasar in Bali.
• Air France flight schedules:
- AF 254: Leaves Paris-Charles de Gaulle at 19:20, arrives in Singapore at 14:15
the following day. Leaves Singapore at 16:55, arrives in Jakarta at 17:35.
- AF 259: Leaves Jakarta at 19:30, arrives in Singapore at 22:25. Leaves
Singapore at 00:25, arrives at Paris-Charles de Gaulle at 7:55.
• KLM flight schedules:
- KL 0809: Leaves Amsterdam Schiphol at 20:50 – Arrives in Kuala Lumpur at
14:55 the following day
- KL 0809: Leaves Kuala Lumpur at 16:20 – Arrives in Jakarta at 17:25
- KL 0810: Leaves Jakarta at 18:45 – Arrives in Kuala Lumpur at 21:55
- KL 0810: Leaves Kuala Lumpur at 23:20 – Arrives in Amsterdam Schiphol at
05:55 the following day
On departure from the Paris-Charles de Gaulle and Amsterdam-Schiphol hubs,
Air France-KLM offers over 90 weekly flights to 8 destinations in South East Asia
- Bangkok, Denpasar (Bali), Ho Chi Minh City, Jakarta, Kuala Lumpur, Manila,
Singapore and Hanoi (on a code-share basis with Vietnam Airlines).
Thanks to the code-share agreements with its partners Garuda Indonesia,
Bangkok Airways, Malaysian Airlines, China Airlines and Vietnam Airlines,
the Group can offer increased flight frequencies between Europe and South
East Asia and access to an extended network of 14 destinations - Surabaya
(Indonesia), Balikpapan (Indonesia), Da Nang (Vietnam), Nha Trang (Vietnam),
Hué (Vietnam), Siem-Reap (Cambodia), Phnom Penh (Cambodia), Koh Samui
(Thailand), Chiang Mai (Thailand), Phuket (Thailand), Trat (Thailand), Rangoon
(Myanmar), Luang Prabang (Laos), Vientiane (Laos).
5
Jakarta © Patrick Swirc
3 Questions for Patrick Roux,
Senior Vice President Asia-Pacific Air France-KLM
Air France-KLM is continuing to Indonesia is a business and tourism centre. The country is home to many international
extend its long-haul network in companies including over 250 French companies, notably in the energy, chemistry,
South East Asia with a new service telecommunications and manufacturing sectors. It’s a very dynamic region with a
to Jakarta. Why choose Indonesia? GDP up by 5.4% in 2014. It is also a very popular tourist destination among French
and European travelers, who appreciate its diverse landscapes and culture, and
tourism infrastructure. We have adapted our capacity in this region for these reasons.
We are currently expanding our network. Since 9 July, Air France has been offering
a new destination in Indonesia, serving Jakarta as a continuation of the Singapore
flight. This new Air France destination is in addition to the KLM service which serves
this destination via Kuala Lumpur. In total, the two airlines offer 14 weekly flights
between Europe and Jakarta, thus responding to our Indonesian and European
customers’ expectations.
In Singapore, travellers can now fly to Jakarta with Air France, and also to Bali
with KLM, on continuation of the flight from Europe. Passengers wishing to travel
exclusively between Singapore, Indonesia – Jakarta and Bali- and Malaysia can also
take Air France and KLM flights.
We are also responding to our passengers’ travel requirements and expectations in
terms of comfort.
Air France operates flights to and from Jakarta by Boeing 777-300 equipped with
the La Première, Business, Premium Economy and Economy cabins. Air France is
the only airline to offer the Premium Economy cabin, which is highly appreciated by
business travelers on this destination.
The new Air France service to Jakarta demonstrates the Group’s ambition to
strengthen its ties with Indonesia and support the country’s economic development
through an increased flight offer and a range of innovative services.
What are the Group’s strengths In South East Asia, we offer eight destinations on departure from Europe. In addition
in South East Asia vis-à-vis to our powerful long-haul network, our simplified connections at the Paris-Charles de
its competitors? Gaulle and Amsterdam-Schiphol hubs and our corresponding flight capacity, we are
constantly upgrading our products and services to meet the specific expectations
of our customers.
Air France and KLM are investing 1 billion euros in the upgrade of their long-haul
cabins. The Group plans to become a global reference in terms of comfort, service
and catering. On flights to South East Asia, the new KLM World Business Class will
be available on the Boeing 777-200 as from September 2014. Moreover, Jakarta, via
Singapore, will be the first destination to welcome the first Air France Boeing 777-
300 fully equipped with its four new cabin classes, including the La Première class.
We are also developing innovative services so that we can always make our
customers’ journeys that much easier. Our exclusive services “AF Connect” and
“KLM Connect” enable customers to be kept properly informed about their flight in
real time. Our social media pages are also a very valuable aid in maintaining close
ties with our customers. Very active on Facebook and Twitter, we respond directly to
our customers’ requests about their trip, 24/7.
Air France-KLM is a highly In South East Asia, we are involved in projects with associations and NGOs via the
committed group. What have been Air France and KLM corporate foundations. We support numerous development
your recent actions in projects with a view to delivering concrete results in all the destinations we serve.
South East Asia?
For instance, we are particularly active in the Philippines. In November 2013, following
the catastrophic Haiyan typhoon in the region, the Air France Foundation organized
a major fundraising campaign to help the victims of this tragedy. At the same time,
Air France and KLM support the Gawad Kalinga association, which combats poverty
in the Philippines by providing the underprivileged with the necessary material and
human resources to guarantee sustainable development.
7
La Première: an inflight service combining comfort and prestige
The best of Air France to South East Asia
With its La Première class, Air France has laid down the codes of an outstanding
service to meet the needs of customers sensitive to the slightest detail, designed
around the three watchwords of consideration, discretion, and awareness. From
the time the passenger arrives at the airport, to the welcome they receive on board
and the monitoring of their baggage, everything possible is done to facilitate their
journey and encourage them to relax and take it easy.
La Première is currently available on flights to and from Singapore and Jakarta.
La Première, a fully personalized, • Exclusive, personalized service at the airport
exceptional service
At Paris-Charles de Gaulle airport, customers are totally looked after from their
arrival, when a porter takes charge of their baggage, to check-in formalities,
and then in the La Première lounge. This exclusive itinerary saves precious time,
allowing passengers to take advantage of the luxurious La Première lounge at
Paris-Charles de Gaulle.
Designed by interior architect Didier Lefort, the La Première lounge at Paris-Charles
de Gaulle provides passengers with over 1,000 sq. m of space where they can
dine, relax (in the bar or the Spa operated by the Biologique Recherche brand),
work, or simply take the weight off their feet.
The restaurant features menus designed by Alain Ducasse and a selection of the
finest wines from the Air France cellar. To ensure hassle-free, discreet boarding,
passengers are informed by lounge staff when their flight is ready to depart,
and they are then personally accompanied by car to the aircraft, boarding a few
minutes before the doors are shut. Passengers transferring to an onward flight at
Paris-Charles de Gaulle are systematically welcomed as soon as the aircraft doors
are opened, and accompanied to the La Première lounge. Air France is the only
airline to offer this service.
• An inflight service combining comfort and prestige
On board, the passenger’s seat transforms into a real 2-metre long bed, with direct
access to the aisle. The personalized service enjoyed by La Première passengers
helps to make inflight meals a genuine interlude of relaxed pleasure. Passengers
freely choose the dishes they wish to savour, in their own time. Air France designs
its menus in the manner of a gourmet restaurant, using Servair’s Culinary Studio
overseen by Joël Robuchon.
At each stage of their trip, passengers are constantly pampered by Company
personnel. Consideration, discretion and awareness are the three essential
qualities of our ground staff and 1,500 pursers, hostesses and stewards specially
selected from Air France’s 15,000-strong flight crews to satisfy the expectations of
La Première passengers.
• A new private jet service
Air France, in partnership with Wijet, is offering a new range of private jet services.
This service is exclusively dedicated to connecting passengers at Paris-Charles
de Gaulle, before or after their long-haul flight on Air France in the La Première
cabin and their travel companions traveling in the Business cabin. The private jet
services are operated by Wijet in Cessna Citation Mustang-type aircraft, which can
take-off from or to 1,200 airports in France and in Europe within two and a half
hours of Paris, an ideal solution for flying to a destination which is not served by
a major airport or which is closer to home. Customers can also choose their own
departure time.
With this completely personalized offer, the connection between the private jet and
the long-haul flight is optimized both on departure and on arrival at Paris-Charles
de Gaulle. At each stage of the trip, customers are accompanied by an Air France
La Première agent.
9
Business, the best of French lifestyle
Business, Air France’s Business class offering is constantly evolving to match the
the best of French lifestyle Company’s exacting standards and all-round attentiveness, as it seeks to
provide its customers with the best of the unique French lifestyle, or art de
vivre à la française.
From cabin fittings to inflight meals, the Company provides a service that
combines comfort and modernity, bringing passengers an ever more refined
service. In Business class, Air France offers on most of its aircraft a full sleep
seat guaranteeing optimum travel comfort for passengers. Over 2-metres long
and 61 cm wide, the seat is one of the most spacious, comfortable beds
on the market. With simpler, more intuitive controls, and redesigned storage
compartments, the seat also features a new 16/9 video screen.
• Régis Marcon, a new chef in the Business cabin
Air France intends to surprise its customers with the best of French fine
cuisine. Since 1st April 2014, Régis Marcon, the triple Michelin-starred chef,
has signed five new dishes for Business class customers. For a period lasting
several months, Air France’s Business class customers can enjoy new flavours
on board the Company’s long-haul flights.
The chef’s gourmet creation is renewed twice a month for the pleasure of
frequent travellers.
• A new 3,000 sq. m. lounge at Paris-Charles de Gaulle
Around the world, Air France customers travelling in Business class have access
to over 500 Business lounges, including 50 Air France lounges, offering a wide
range of services in a calm and welco¬ming environment, away from the bustle
of the airport. At Paris-Charles de Gaulle, Air France Business customers have
access to six lounges on departure of their flight (Terminal 2E, 2F and 2G) and
one arrivals lounge (Terminal 2C).
The largest Business class lounge on its network is situated in the boarding
satellite Hall M of Terminal 2E. Spanning over 3,000 sq. m and dedicated
to customers’ well-being, this new lounge, designed by Noé Duchaufour-
Lawrance, allows passengers to make the most of their time prior to take-off
or between flights. In this haven of peace, an offer of hot food supplements the
snacks and beverages already provided in other Air France lounges. A Clarins
beauty care and massage service and shower facilities invite passengers
to relax before boarding and Wi-Fi access, touch screens and self-service
computers allow passengers to work in peace.
11Premium Economy, a new more comfortable way of travelling
Premium Economy, The Premium Economy cabin offers a more comfortable way of travelling at
enhanced comfort affordable prices in a separate cabin, offering 40% more space than Economy
Class. The comfort and peaceful surroundings in this intermediate cabin class
situated between Business and Economy class make it a privileged area for
relaxing in the sky which has won over close to 2.5 million customers since it
was launched.
The seat, reclining to 123° within a rigid shell to protect passenger space
and privacy, is 48cm wide and has 10cm-wide leather armrests enabling each
passenger to rest their elbows without intruding on their neighbours. Seats
are also equipped with a large, 10.4-inch (26-cm) in-seat video screen giving
access to some 600 hours of on-demand entertainment on long-haul flights.
Premium Economy customers benefit from SkyPriority advantages, ensuring
streamlined ground services with faster, privileged access through all airports
around the world.
Eugeni Quitllet’s designer Eugeni Quitllet has designed a new range of aesthetic and practical tableware
creations on board for Air France’s Economy and Premium Economy cabin classes. In Premium
Economy, the glass, cutlery and fabric napkin (a mixture of fabric and paper)
provide an elegant and refined table service. Eugeni Quitllet has also designed a
cone, with the Air France logo, containing candies and oshibori. Offered at the
end of the meal, it constitutes a unique souvenir of the flight which you can take
home.
Economy, The Economy cabin allows passengers to enjoy the essentials of Air France
your essential Air France service at attractive prices. The 44cm-wide seats recline to 119°, with a sliding
seat pan, adjustable headrest and footrest, a tray with rounded corners, and
storage for spectacles and drinking glasses. The armrests fold back completely,
even when the seat is in the reclining position, making life easier for families
travelling together. Seats are also equipped with a 6.4 inch in-seat video screen
so that passengers can enjoy Air France’s in-flight entertainment programme to
the full.
Each month, Air France adds new material to its long-haul in-flight entertainment
programme. A choice of 200 to 300 CDs with an extensive range of music types
is on offer, allowing passengers to compile their own personal program of music.
In each Air France cabin, an individual screen shows up to 125 films available in
a number of language versions (up to 9).
• An à la carte gourmet dining service
Since 1 April 2014, Air France customers travelling in Economy and Premium
Economy have been able to choose from four “A la Carte” menus – “Ocean”,
“Tradition”, “Italia” or “Selection LeNôtre” – available on the Company’s long-haul
flights on departure from Paris. Air France « A la carte » menus, available at a
price varying between 12 and 28 euros, can be ordered online on airfrance.com
at the time of booking or in the « View/modify my bookings » section, and at our
call centres and Air France ticket offices up to 24 hours before departure.
13La Première, a designer suite Business, a cocoon in the sky
“Best & Beyond”, Air France’s long-haul ambition
Air France is currently involved in a vast project to upgrade its long-haul products
and service, dubbed Best &Beyond. Its ambition is to provide the best product on
the market. In all the cabins, new seats are gradually being installed on 44 Boeing
777, at the heart of the long-haul fleet.
In September 2014, Singapore and Jakarta will be the first Air France destinations
to welcome the Company’s new La Première designer suites. On board the first
Boeing 777 equipped with this most prestigious cabin class, customers will also
be able to discover the new Business class, a real cocoon in the sky. They will
also enjoy the new Economy cabin offering optimum comfort for all and Premium
Economy, offering 40% more space.
La Première, a designer suite Enjoy precious moments, relax in your private lounge where time stands still, fall
asleep as if you were in your own bed…Air France invites you on a unique, made-
to-measure journey on board its new coillection – the La Première suites.
On board, each suite ensures optimum privacy and enables customers to be totally
or partially alone. In an instant, the seat turns into a fully-flat bed over 2 metres long.
The armrests are fully retractable and offer a vast space 77cm wide. When the
curtains are closed, the partition raised and the light subdued, the suite embraces
the passenger, for total privacy.
Business, In its Business cabin, Air France has created a private cocoon in the sky – comfort,
a cocoon in the sky space and privacy at the heart of a curved structure.
This new seat has been developed around the concept of 3 “F”:
FULL FLAT - the seat converts to a fully flat bed (180%) for crossing time zones
without fatigue;
FULL ACCESS - direct access to the aisle, regardless of the seat’s location in the
cabin;
FULL PRIVACY - a protected area through the seat’s enveloping curves, providing a
true bubble of privacy in the sky
Work, play, eat or sleep, the seat adapts itself to each individual for the duration of
the trip.
Economy Premium and Economy, In Economy class, there is a new fully-revised seat, with more legroom, a new seat
enhanced comfort for everyone cushion, more comfortable headrests and a wider tray table. The seat has been
ergonomically-redesigned to guarantee optimum comfort. The seat also features
new functionalities including an electric socket, headphones holder, etc.
In Premium Economy, more comfortable seat cushions and a multi-position footrest
further enhance this travel class launched in 2009, and already praised by our
customers.
As for entertainment, choosing a programme has never been as quick and easy.
Wide touch screens with High Definition images are now available, offering over
1,000 hours of music, movies, TV series and many other programmes available on
demand.
15Air France, France is in the air
With its new advertising campaign «France is in the air», Air France is daring
to be different to carry the ambitions of the Transform 2015 plan. The new
campaign consists of 6 visuals illustrating the services offered by the company
- the comfort of the A380, the new La Première cabin, the new Business cabin,
gastronomy, the network and SkyPriority. It is supplemented by visuals depicting
iconic destinations served by Air France
With its new signature « France is in the air », it illustrates France’s openness
and internationality and highlights the positive universal values associated with
France: the art of living, a French spirit, luxury brands and Michelin-starred chefs
who are popular in France and abroad.
17World Business Class: a new concept of comfort
With this new design sustainability and
innovation are the two principlesKLM’s long-haul cabins
World Business Class World Business Class is available on intercontinental flights and provides
passengers with a new concept of comfort. On flights to south East Asia, World
Business Class will be available as from September 2014 on the Boeing 777-200.
• Feel at home
Together with the Dutch top designer Hella Jongerius, KLM has introduced
a whole new atmosphere in the World Business Class. The feeling of being
at home was the designer’s aim. The 2.07-metre full-flat seat contributes to
the complete comfort. Besides the recognizable, fresh, blue KLM-color, Hella
Jongerius used warm colors to create a comfortable atmosphere. With this new
design sustainability and innovation are the two principles.
• On board: enhanced Ccomfort
KLM has introduced new tableware for passengers in World Business Class
and Europe Business Class, designed by Marcel Wanders. His designs reflect
the past of KLM and give a new, surprising vision for the future. In the same
year, Viktor & Rolf introduced the amenity kits. These amenity kits contain all
passengers’ essentials for ensured comfort. The kits contain a toothbrush &
toothpaste, socks etc. to make our customers feel as comfortable as possible.
• Inflight entertainment
Passengers benefit from a state-of-the-art interactive entertainment system,
more than 85 films, over 150 TV programs, as well as 50 KLM exclusive audio
programs and over 200 CD’s. The entire fleet is equipped with this system.
Of course passengers can also enjoy reading a wide range of international
newspapers and magazines provided on board.
• A wide range of menus
Une attention toute spéciale a été accordée aux menus. Les passagers peuvent
faire leur choix parmi :
- Des menus conçus en coopération avec de « jeunes restaurateurs européens »
- Une carte des vins sélectionnés par des sommeliers réputés
- Un repas léger ou un en-cas pour les vols de nuit
- Le service Skybreak continu sur les vols de plus huit heures (assortiment de
petits en-cas et de rafraîchissements)
19KLM has two modern Crown Lounges at Amsterdam Airport Schiphol
• At the airport: benefits that save time
Passengers travelling in World Business Class and/or Elite and Elite Plus
customers can benefit from a number of exclusive services:
- Dedicated check-in desks for World Business Class passengers and SkyTeam
Frequent Flyers with Elite or Elite Plus status
- Priority baggage handling
- An additional baggage allowance of 10 kg (total of 30 kg)
- Two carry-on items
- Priority boarding
- Disembarking for World Business Class and Europe Select passengers
- Access to the KLM Crown Lounges
- Fast-track customs and police formalities at Amsterdam Schiphol Airport (for
flights between Schengen countries) and certain other European airports
• Lounges at Schiphol
KLM has two modern Crown Lounges at Amsterdam Airport Schiphol, one
in the Schengen area as well as an Intercontinental Crown Lounge. Together
the Crown Lounges offer over 1440 seats on 6,000 m2 and are equipped with
entertainment rooms with individual screens with TV, music and games on
demand. Furthermore there is a separate smoking room and several self-service
buffet areas with a wide selection of warm, healthy meals, together with snacks
and drinks. For passengers with a transfer there are showers or deep rest
areas with comfortable seats (only in the Intercontinental lounge). For business
travellers who are looking for a place to work; e.g. free WiFi, in-seat power and
data ports in several seats and workplaces with a PC are available.
21KLM offers their customers extra comfortable seats in Economy Comfort
Economy Class & • Key Benefits
Economy Comfort
Travelling KLM Economy Class on long-haul flights combines comfort and
relaxation. Passengers can expect optimum travel conditions at the best value
for money.
- Ergonomically-designed seats for maximum comfort.
- With the video-on-demand system on board our Long Haul fleet, passengers
can choose from a large selection of programs on the individual interactive
screens built into the seat’s headrest.
- The possibility of receiving and sending text messages and e-mails.
• Attentive Service To Meet Individual Needs
To ensure optimum comfort, KLM offers personalized services
- The cabin crew speak several languages
- Seats allow passengers to rest and relax
- Seats are equipped with adjustable headrests and armrests and lumbar support
- Hot towels are distributed before the meal on long-haul flights
- A blanket and a pillow are provided for a full night’s sleep
- Activity sets for kids and baby care items, ensuring everyone enjoys their time
on board
- A meal and a light meal, regardless of the flight duration, plus snacks on flights
longer than 7 hours (including tubs of ice-cream)
• Economy Comfort
KLM and Delta Air Lines offer their customers extra comfortable seats in
Economy Class, on European or Intercontinental flights.
The Economy Comfort zone offers:
- Up to 10 cm (4 inches) more legroom
- Up to double the normal recline
- Seats in front of the Economy Class cabin
Passengers can reserve their Economy Comfort seat online when making their
booking or via MyTrip (at KLM.COM) up to 48 hours before departure.
From the moment passengers arrive at the airport, they have also the possibility
of checking in at a self-service kiosk in a dedicated check-in area.
• Passengers benefit from the following after the flight
- Before landing at Amsterdam-Schiphol, passengers are provided with updated
transfer information (boarding gate number, departure time)
- Once on the ground, they can simply go straight to the boarding gate of their
connecting flight
- Additional information can be found at one of the KLM transfer desks
Passengers can also use one of the self-service transfer kiosks at Amsterdam-
Schiphol airport.
23Apps and mobile websites
A fully digital trip
Before and after your trip, On Facebook and Twitter, Air France and KLM offer their customers 24/7
find Air France and KLM assistance, in an aim to provide even better service. KLM answers questions
on Facebook and Twitter 24/7 in ten languages. Air France currently has a service in nine languages and
answers questions 24h/7 in French and English.
The Air France and KLM Facebook pages currently have close to 12 million
fans, and offer product and service information in addition to competitions and
special offers. Both companies are also active on Twitter with close to 1.5 million
followers.
Air France answers passengers’ questions directly on its account @AirFrance.
The accounts in Malaysia (@ airfranceMY), Singapore (@ AirFranceSG) and
Indonesia (@ AirFranceID) are dedicated to the commercial news in each country.
KLM also has accounts dedicated to commercial news in Singapore (@
KLMSingapore), Malaysia (@ KLM_MY) and Indonesia (@ KLM_ID). In addition,
the Twitter account @ KLM_localeyes offers tips given by a person from the
country concerned every week: culture, cuisine, exceptional sites, etc.
Apps and mobile websites Air France and KLM enable their customers with a smartphone to access free apps
as well as mobile websites (http://mobile.airfrance.com and http://mobile.klm.com)
to purchase a ticket and manage their reservations directly on their mobile.
The Air France apps and mobile website were completely redesigned in 2014. It
is now possible to organize an entire trip on your mobile: choose a flight, select
a paid option, buy your ticket, modify or cancel it. To benefit from these services,
go to http://mobile.airfrance.com or download the app on the AppStore (iOS),
Google Play (Android) and Marketplace (Windows).
AF Connect and KLM Connect, When booking their flight, customers benefit from AF Connect and KLM Connect,
an exclusive, free service an exclusive, free service, with no registration or subscription, which proactively
informs customers of any changes and irregularities during their trip.
New travel guides There are so many different destinations to discover during the summer holidays.
To help customers choose their ideal destination, Air France has launched Travel
by Air France, its new travel guide. It enables customers to explore more than
60 destinations served by the Company worldwide. According to the cities on
offer, Air France has chosen interesting places, unusual addresses or events not
to be missed. Travel by Air France also includes the views of many local and
international personalities to illustrate each city.
On the KLM.com website, users can also enjoy a travel guide to 100 destinations.
It recommends hotels, restaurants, interesting places and practical information
on the airport, transport to the city, visas and local currency. It also contains
updated information on local events and the weather.
25SkyPriority - exclusive advantages from
check-in to baggage deliverySkyPriority: exclusive advantages
from check-in to baggage delivery
SkyPriority provides exclusive SkyTeam benefits at airports for the 20 alliance
members to provide a seamless travel experience for passengers traveling in La
Première / Business / Premium Economy or SkyTeam Elite Plus members.
SkyPriority is present at Bangkok International Airport, Denpasar, Ho Chi Minh
City, Jakarta, Kuala Lumpur, Manila and Singapore. Easily recognizable, the
«SkyPriority» logo appears on boarding passes and on all signage at airports.
The service offers eligible passengers priority check-in, faster and privileged
access to security controls as well as customs clearance and priority boarding
free of charge.
SkyTeam is the first airline alliance to offer its Premium passengers a set of
priority ground services. Today, this service is available at more than 1,064
airports worldwide.
Over 1,000 destinations The airline alliance SkyTeam today has 20 members worldwide including Garuda
with SkyTeam Indonesia and Vietnam Airlines. It offers customers a comprehensive package
for the transport of passengers and cargo. Member airlines have established
alliances to expand their services and increase their growth prospects on all their
markets. When they travel on one of the 20 SkyTeam member airlines, customers
enjoy unique facilities to travel on flights of several airlines. They can earn miles
for different airlines and enjoy acces to over 520 lounges worldwide. In total, the
20 members of SkyTeam serve over 1,064 destinations in 178 countries.
27Flying Blue, the leading frequent flyer programme in Europe
Flying Blue: the leading frequent flyer programme
Flying Blue, the leading frequent flyer programme in Europe with 21 million
members, has 35 airline members and more than 100 non-airline partners.
The more members travel, the more their loyalty is rewarded. With Flying Blue,
customers can access many services specifically designed to make their trip
even more enjoyable.
At Amsterdam-Schiphol and Paris-Charles de Gaulle airports, members of Flying
Blue Silver are able to access the lounge, for a payment of 35 euros or 5,000
Flying Blue miles. Flying Blue Platinum / Gold members can take two additional
members (maximum) to the lounge for the same price or the same number of
Flying Blue miles.
At www.airfrance.fr and www.klm.com, members can access their account,
directly obtain «award tickets» or have their accounts updated with Miles.
At www.flyingblue.com, they can easily book promotional «award tickets» which
are only available online: Primes@Promo. It also includes all the various ways to
earn or spend Miles and an exhaustive list of all offers available with programme
partners in the «Flying Blue Store».
For new members, the presentation of Flying Blue is very detailed with a
description of the benefits linked to the various different statuses explained with
videos and tutorials.
www.flyingbluenews.com
29Biofuels, the energy of the future
Air France-KLM, committed
to sustainable development
Social and environmental commitment is at the heart of the Group’s strategy to
reconcile growth, social progress and respect for the environment. Air France-
KLM is concentrating on four main issues: reducing its environmental footprint,
integrating sustainability development into its products and services, promoting
a policy of responsible human resources and contributing to the development of
the countries where the Group operates.
In 2013, for the 9th consecutive year, the Dow Jones Sustainability Index (DJSI)
ranked Air France-KLM leading airline group.
The Group is also leader for the fifth consecutive year in the broader «Transport»
sector. This distinction rewards the 24 most responsible companies in the world,
each in their own industry.
Biofuels, the energy Highly committed to the use of biofuels, Air France and KLM are involved in
of the future numerous projects to promote this sustainable energy. Among the innovative
initiatives taken recently, KLM has taken an active part in the «BioPort Holland
Project.» This public-private partnership aims to promote a supply chain of
sustainable biofuels at competitive prices. In June 2013, Air France, Airbus,
Safran, Total and the French Civil Aviation Authority organized the «Joining
our Energies - Biofuel Initiative France» flight to illustrate the technical ability of
the French aeronautical industry to incorporate biofuels in aviation. During this
flight, the Air France Airbus A321 used biofuel manufactured with innovative
technology which processes sugar.
Optimized flights On 8 March 2013, KLM launched a series of 26 fully optimized flights between
Amsterdam and New York. These flights, which use sustainable biofuels, are
intended to establish the most appropriate procedures for each stage of the
flight to reduce fuel consumption and CO2 emissions. This initiative gives rise to
a 5% fuel saving compared to a standard flight.
In addition, since 2012 KLM has been giving companies the chance to take part
in an innovative project, to become a partner of the BioFuel program and take
flights supplied with biofuel. 14 companies have already joined this partnership,
demonstrating that there is a real market for this type of flight.
Eco-designed tableware Air France is committed to eco-design to better control the impact of its products
and services on the environment. This approach, developed today on dishes and
meal trays in Economy and Premium Economy on long-haul flights, has reduced
the weight of materials by one third and has reduced associated CO2 emissions.
For the 14 million meal trays served on board each year, Air France has reduced
its CO2 emissions by 2,742 tons, the equivalent of 2,565 return Paris-New York
flights (calculated per customer).
31Philippines - ©Thomas Louapre
Air France and KLM, a responsible leader
As a leading airline group, Air France-KLM is aware of its responsibilities to create
a more sustainable world.
The Group is committed to helping associations and NGOs and supports many
development projects for concrete action wherever it is present. It contributes in
many different ways, with donations, transport facilities, volunteer activities and
awareness campaigns. A commitment that it shares with its customers by donating
Miles.
A pioneer in the field of corporate foundations, the Air France Foundation
supports projects to help children and young people who are sick, disabled or
underprivileged in France and in countries where the airline operates. In South-East
Asia, the Air France Foundation operates in six countries: Cambodia, Indonesia,
Laos, Philippines, Thailand and Vietnam.
When typhoon Haiyan caused devastation in the Philippines in November 2013,
considered one of the most violent ever recorded in the region, the Air France
Foundation provided support to victims in several different ways. It stepped up
initiatives to raise funds to help to repair damage caused by the typhoon. The
Air France Foundation notably provided financial aid to the Caméléon association,
working to protect and reintegrate young Filipino girls who have been victims of
mistreatment and abuse. The donations have gone towards the reconstruction of
the buildings and infrastructure where these young girls stay and which had been
severely damaged by the typhoon.
In 2014-2015 the Air France Foundation funded 112 projects around the world,
including 85 for children in difficulty, 9 for sick children and 18 for children with
disabilities.
Since 1999, KLM AirCares has been providing humanitarian support to organizations
worldwide. AirCares is particularly involved with children, giving them access to
health care and education programs, in partnership with NGOs.
In 2009, KLM joined the association Gawad Kalinga, fighting against poverty in the
Philippines by providing material, moral and human resources to underprivileged
populations to ensure sustainable development. The Air France Foundation also
supports this association.
Today, 45 houses have been built, benefiting Filipino people thanks to the help and
support provided by the association.
33Le ciel passionnément
The sky, our passion
AFFICHE 80 ANS - FR
ROUGE 60 x 80 cm
Nº dossier : 20120690E
Date : 18/09/2013
Validation DA/DC :
Validation Client :Air France and KLM,
years of history for an ambitious future
KLM and Air France were both created on 7 October, the first in 1919, under
the name of Koninklijke Luchtvaartmaatschappij, the Royal Dutch airline for the
Netherlands and the colonies, the second in 1933 from the merger of five French
airlines, Air Union, Air Orient, Société Générale de Transport Aérien (SGTA), the
CIDNA and Aéropostale.
Both are among the few existing airlines that were set up before the Second
World War. Both were pioneers of civil aviation.
KLM will celebrate its 95th anniversary on 7 October 2014. Throughout the year,
Air France is celebrating 80 years of creativity and hospitality for its passengers,
as well as 80 years of fashion, film, design and innovation.
Throughout the year, products customized in the 80th anniversary colours
Special events to celebrate are offered to customers: paper menus, oshibori, amenity kits, cups, in-flight
Air France’s 80th anniversary entertainment, etc.
- A website devoted to Air France’s 80th anniversary tells the story of 80 years of
passion: network, professions, design and customers, illustrated by photos and
videos.
80ans.airfrance.com - 80years.airfrance.com
-A range of 80th anniversary-branded products is available on the AF Shopping
website and in-flight sales; watches, Moleskine notebooks, baggage tags, etc.
shopping.airfrance.com
KLM’s 95th anniversary, Like every year, on October 7, KLM celebrates its anniversary by highlighting its
a joint celebration illustrious past and preparing for the future. KLM is the oldest airline in the world
operating under its original name. It has always played a clear role in the history
of aviation and is deeply rooted in Dutch society. In 2014, KLM is continuing to
constantly innovate in order to offer its customers the best possible products
and services. Its next major anniversary will be in 2019, when KLM’s 100th
anniversary celebrations will be bigger and better than ever.
35Air France-KLM press office - July 2014
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