Annual Service Delivery Plan 2017 - Cork County Council Annual Service Delivery Plan 2017
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Annual Service Delivery Plan 2017
Cork County Council
Annual Service Delivery Plan 2017
Annual Service Delivery Plan 2017
Contents
Chief Executive’s Introduction P3
Annual Service Delivery Plan Objectives P5
Organisation Chart P37
Performance Indicators P38
2Annual Service Delivery Plan 2017
Introduction
Dear Member
Welcome to Cork County Council’s Annual Service Delivery Plan 2017 (ASDP). This Plan’s purpose is to provide a corporate document that sets out service
delivery objectives and performance standards for 2017.
In particular this ASDP is based on the adopted budget provisions for 2017 and also refers to:
· Legislative requirements of the Local Government Reform Act 2014 and other relevant legislation/regulation
· Cork County Council plans/strategies including the Corporate Plan 2015-2019
· National Government Policy
· Existing Service Level Agreements
· Available Resources (both staff and financial)
· The preceding years ASDP
For 2017, we have identified 165 key objectives in contrast with 111 objectives in 2016. A Directorate is assigned to each objective along with a desired
performance standard In particular, for 2017 we are emphasising that performance standards be reflected in verifiable metrics such as
· Delivery dates
· % Completion
· Numerical targets
We have also placed a greater emphasis on our national performance particularly vis a vis other Local Authorities and have referenced objectives with National
performance indicators where relevant thus underlining the impact that objectives have on our sectoral standing. Our 2015/2014 performance outcomes are
illustrated on P.38 for your information.
A high level risk assessment has also been undertaken which indicates the following key ASDP relevant risks in priority order.
1. External stakeholder co-operation
2. Internal stakeholder co-operation
3. Staff Resources
3Annual Service Delivery Plan 2017
To mitigate these risks we aim to ensure that all external stakeholders are fully engaged and provided with information in a timely manner. Our recent corporate
restructuring and new management forums are also intended to improve partnership and communication between relevant Directorates. However, Staff
Resources are still a significant issue r as hiring has not yet been mandated at a level that would increase our workforce. Nevertheless we aim to make full use of
our existing resources and of course new platforms such as “Your Council.ie” to mitigate this shortfall.
In summary I consider this plan provides a clear focus to enable Cork County Council’s elected members and staff to work together to develop and improve the
services we deliver to our citizens.
Tim Lucey
Chief Executive
4Annual Service Delivery Plan 2017
Annual Service Delivery Plan Objectives 2017
Item Directorate Principal Service ASDP Objective Performance Standard Performance Indicator PI Ranking (2014) PI Ranking (2015)
1 Corporate Services Audit Committee Support the efficient Approval of Annual 0 0
Meetings Agent working of Cork County Audit Committee
Council's Audit Report & Work
Committee Programme by Council
2 Corporate Services Communications Develop a Communications Action C3 (B) Total # of 16 16
Communications Action Plan implemented. Followers at end of
Plan having regard to Increased usage of 201X of the LA's Social
the recently approved social media. Review of Media Accounts
Corporate knowledge
Communications management in CCC.
Strategy. Branding/Marketing
exercise undertaken.
3 Corporate Services Communications Implement an Action Record and number the C3 (B) Total # of 16 16
Plan for 2017 which amount of Press Followers at end of
supports the releases 201X of the LA's Social
implementation of the requested/issued. Media Accounts
Council’s Develop & improve
Communications and internal communication
Marketing Strategy. systems Ensure that the
Particular emphasis will Mayors support &
be placed on developing attendance at
press releases around organised events is
positive news stories, promoted.
promoting the role of
Mayor of the County of
Cork, and growing public
awareness around the
role and remit of the
Municipal Districts.
5Annual Service Delivery Plan 2017
4 Corporate Services Corporate Contracts Review existing Review all corporate 0 0
corporate contracts and contracts. Re-tender for
arrange to retender in Expired contracts. Enter
order of greatest into new contracts.
priority.
5 Corporate Services Corporate Plan 2014 - Monitor Corporate Plan Issue 2016 Service 0 0
2019 Co-ordination implementation. Delivery Plan Review
Monitor Cork County Report to Council and
Council's Annual Service approve by Q2 2017
Delivery Plan
implementation.
6 Corporate Services Customer Services Review Customer Update Customer 0 0
Services Policy and Services Policy and
Procedures Procedures and
circulate across the
organisation
7 Corporate Services Customer Website Develop a new Website Develop and maintain C3 (A) No. of page visits 17 17
to provide citizens with new Website to LA website in 201X
a modern, user friendly
means of engaging with
Cork County Council
8 Corporate Services Develop the democratic Continue to develop the Enhance the profile of
role of the Elected democratic role of the the County Mayor and
Members elected members of Municipal District
Council Chairpersons through
enhanced event
management and
increased media
exposure at both local
& county events.
6Annual Service Delivery Plan 2017
9 Corporate Services Franchise and Electoral Ensure that the Electoral Review, update and
Register application Register for County Cork maintain the Electoral
processing is up to date and correct register to the highest
and enable all entitled standard possible by
voters to exercise their reviewing and updating
democratic mandate. existing recording
systems/processes and
by greater interaction
with the potential
electorate.
10 Corporate Services On line Customer Develop a range of Self-service Portal 0 0
Services online customer services launched, Range of on-
to facilitate citizen line services developed
interaction with the and expanded, Internal
Council self-service Portal
developed for staff and
Members.
11 County Solicitors Maximise conveyancing 1. Ensure effective 0 0
efficiencies usage of the
conveyancing
acquisitions/disposals
workflow to maximise
efficiency in the
acquisition of
properties. 2. To
continue the process of
storing acquisition-
related title documents
on-site.
12 Economic Development, Community and Rural Maximise the potential 1. Promote the profile Y2 (A) % of 17 16
Enterprise & Tourism Development of community/voluntary of the PPN through Organisations on the
groups through linkage groups 2. County Register at
successfully supporting Support a programme 31/12/201X that Opted
the operations of the of work for the PPN in to be Part of the Social
PPN 2017 3. Support and Inclusion College
develop a relevant work
7Annual Service Delivery Plan 2017
programme for the Within the PPN
Social Inclusion SPC
13 Economic Development, Economic Development Co-ordinate and monitor 1. Co-ordinate the 0 0
Enterprise & Tourism & Enterprise Support the delivery of the completion of bi-annual
agreed actions under returns to DJEI in a
the SW Action Plan for timely manner 2.
Jobs including raising Develop and implement
the profile of the external relations
initiative by focusing on strategy 3.Establish and
the agreed set of support sectoral
strategic priorities. working groups to drive
the strategic priorities
of the region to ensure
maximum public fun
14 Economic Development, Economic Development Work closely with Assist in the delivery of 0 0
Enterprise & Tourism & Enterprise Support & strategic partners to the key outputs of the 3
Tourism promote and develop year Taste Cork
the concept of Food Strategy - research the
Tourism and its support potential of new
infrastructure in Cork european food markets
through the promotion in the context of a post
and devlopment of the Brexit economy.
Taste Cork brand
8Annual Service Delivery Plan 2017
15 Economic Development, Economic Development Continue the 1. Procure a General 0 0
Enterprise & Tourism & Tourism Supports development of the Manager for the Project
Service tourism product that is 2. Appoint Consultant
Camden Fort Meagher to commence the
through the drafting of a Master
establishment of the Plan for the whole site
Camden DAC and the tourism product
development of an development.
infrastructural work
programme
16 Economic Development, Economic Development Implement relevant 1. Number of projects 0 0
Enterprise & Tourism and Strategic Policy Council policies, engage and initiatives
Committee Facilitation with new and existing supported by the EDF
Agent stakeholders and exploit including the number of
suitable opportunities to co-funded initiatives
facilitate the economic awarded or in which
development of the Cork County Council is
county in order to makle an active participant.
Cork a more attractive
place to live in, work in
and visit.
17 Economic Development, Economic Promote , manage and 1. Ensure maximum 0 0
Enterprise & Tourism Development. develop Cork County occupancy levels in
Council's business industrial units, food
infrastructure(enterprise units and incubator
parks, e-centres, food kitchens 2. Ensure
units, incubator kitchens infrastructure is fully
and land bank) to compliant with al
maximise the regulatory/national
opportunity available to standards by
Cork based companies developing annual
to develop and expand maintenance
their job creation programme
potential.
9Annual Service Delivery Plan 2017
18 Economic Development, Enterprise Support Promote and further 1. Continued roll out of 0 0
Enterprise & Tourism develop the Beacon the Beacon Initiative
Initiative with strategic within the County
partners in the Towns 2. Develop and
retail/business sector. pilot an enhanced and
targeted Beacon
Accelerator Programme
19 Economic Development, Enterprise Supports Promote Meet KPIs as outlined in J1 No. of jobs created 2 6
Enterprise & Tourism entrepreneurhip, foster Appendix 1 of the LEO with assistance from
business start-ups and North & West Local the LEO during 201X
develop existing micro Enterprise
and small businesses to Development Plan
drive job creation, 2017-2020 i.e. Measure
provide accessible high 1 - Employment in LEO
quality supports for client companies 1300
business ideas Jobs Created 350
Grants approved 32
20 Economic Development, Tourism Development Facilitate the delivery of 1.Develop defined 0 0
Enterprise & Tourism Strategy tourism product as relationships with
outlined strategic partners to
national/regional/local maximise Cork's
strategies as follows; potential as a "must
People Place & Policy - see" destination for
Growing Tourism to domestic and
2025 Realising our international visitors
Rural Potential - Action within the framework
Plan for Rural of Failte Ireland's
Development South national tourism brands
West Action Plan for (WAW/IAE) 2. Continue
Jobs Growing Tourism to work with st
in Cork - A Collective
Strategy Cork County
Council Tourism
Statement of Strategy
2017 - 2022
10Annual Service Delivery Plan 2017
21 Environment/Climate Agriculture Inspection Meet the targets Inspection Plan targets 0 0
Change/Broadband/Emergency Program specified in the Annual as individually listed in
Services (RMCEI) Inspection Plan section team plan fully
2017 met.
22 Environment/Climate Building Control Promote compliance 12-15% of new P1 New Buildings 23 18
Change/Broadband/Emergency with Building buildings inspected. Inspected as % of New
Services Regulations through buildings notified to
prioritised inspections, the LA
with a county-wide
target of 12% to 15% of
new buildings inspected
23 Environment/Climate Civil Defence Support the frontline Provide response as 0 0
Change/Broadband/Emergency Operations services in carrying out requested
Services land and water searches
for missing persons,
responding to flooding
and severe weather
crises and providing
ambulance, first aid and
welfare services
24 Environment/Climate Climate Change Develop Climate Change National targets and 0 0
Change/Broadband/Emergency Adaptation Strategies Adaptation Strategy in timelines as listed in
Services accordance with section team plan met
statutory obligations
and national guidance
document
25 Environment/Climate Commencement Notice Process all Complete 100% within 0 0
Change/Broadband/Emergency Application processing commencement notices, statutory deadlines.
Services and report 7 day notices and
Certificates of
Compliance on
Completion in line with
Building Control
Regulations.
11Annual Service Delivery Plan 2017
26 Environment/Climate Environmental Implementation of Targets and timelines as 0 0
Change/Broadband/Emergency education information Environmental specified in strategy
Services and advice and Awareness Strategy document met
awareness(general 2016-2021
public)
27 Environment/Climate Fire Safety Inspection Continued 100% Completion F1 Cost per Capita of 9 16
Change/Broadband/Emergency and Enforcement implementation of a the Fire Service
Services programme to inspect
nursing homes and
other residential care
premises
28 Environment/Climate Major Emergency Plan Review, update, exercise Meet National 0 0
Change/Broadband/Emergency and test Cork County Framework
Services Councils Major requirements
Emergency Plan in
accordance with the
national Framework for
Major Emergency
Management
29 Environment/Climate Noise Pollution Corporate Noise End Q2 2017 0 0
Change/Broadband/Emergency Complaint investigation Complaint Management
Services and enforcement Policy agreed at SPC
30 Environment/Climate Private Group Water Meet the targets Inspection Plan targets W1 % Drinking water in 25 25
Change/Broadband/Emergency Scheme and Small specified in the Annual as individually listed in private schemes in
Services Private supplies testing (RMCEI) Inspection Plan section team plan fully compliance with
and Monitoring 2017 met. statutory requirements
31 Environment/Climate Veterinary Food Safety Implementation of SLA targets as 0 0
Change/Broadband/Emergency Laboratory operations Service Level Agreement individually listed in
Services with FSAI. section team plan fully
met.
32 Environment/Climate Waste Regulations Meet Statutory Number of Permit 0 0
Change/Broadband/Emergency application permit Timelines for permit Applications processed
Services processing and report applications withn statutory
timelines as a % of total
12Annual Service Delivery Plan 2017
permit applications
received
33 Finance Maximise recoupment Enhance Debtor M1 Revenue Account 4 2
of Debtors /Grant Claims reporting and Balance
Directorate review
protocols
34 Finance Annual Financial Prepare & Publish 0 0
Statements (AFS) Annual Financial
report Statements
35 Finance Budget Revenue & Prepare and Manage 0 0
Capital Annual Statutory Budget
for 2018
36 Finance Budget Revenue & Prepare and Manage 3 0 0
Capital Year Capital Programme
37 Finance Collection Maximize Collection M2 (a) Collection 5 5
Levels Levels - Commercial
Rates
38 Finance Debtor Billing & Maximize Collection Implement effective M1 Revenue Account 4 2
Management Levels & continue arrears management to Balance
reduce arrears reduce housing loan
arrears at 31.12.17
39 Finance Insurance - Policies Management of Review Claims 0 0
Management insurance claims in a Management process in
cost efficient and timely order to expedite the
manner close out of claims.
40 Finance Management of non Manage the metering Contractor work 0 0
domestic water contract as agents of managed issues closed
metering O&M Irish Water out in a timely manner.
contract.
13Annual Service Delivery Plan 2017
41 Finance Motor Taxation Service Provide an efficent Processing of all Motor R3 % of motor tax 4 1
Counter and Postal Tax transactions in transactions conducted
Motor Tax service accordance with online
legislation and circulars
and in a timely manner.
42 Finance Non domestic water Manage successful Migration completed 0 0
billing migration of Water
Billing to Irish Water
43 Finance Procurement Resource and renew Assign staff, drive the 0 0
Procurement Unit procurement agenda
across the organisation
44 Finance Rates Maximise Effective M2 (a) Collection 5 5
Rateable Valuation Base Levels - Commercial
Rates
45 Housing Capital Programme Progress the delivery of Planning Stage - 304 H1 (b1). No. of 6 13
the Housing Capital Units Tender Dwellings Constructed
Programme 2017 Stage - 56 Units by the LA in the Period
Construction Stage -
117 Units
Completion Stage -
121 Units
46 Housing Capital Programme Social Housing Acquisitions completed H1 (b2) No. of 25 5
Acquisitions - 118 Keys Dwellings purchased by
received -100 the LA in 201X
Dwellings let - 60
47 Housing CAS Progress the delivery of Planning Stage - 12 H1 (b1). No. of 6 13
approved Developments Units , Dwellings Constructed
under previous CAS calls Tender Stage - 15, by the LA in the Period
Construction Stage - 37
, Completion
Stage - 1
14Annual Service Delivery Plan 2017
48 Housing HAP Continue the No. to be specified by H1 (d) # of Units 3 1
implementation of the Dept. 1040 in 2016 provided under HAP
Housing Assistance Scheme in Period
Programme and achieve
the DHPCLG Housing
Assistance Payment
annual target
49 Housing Housing Assessment Undertake an Annual To be undertaken by Q 0 0
Housing Needs 4 2017
Assessment in 2017,
once Departmental
Guidelines issue
50 Housing Housing Grants Continue to provide Valid applications 0 0
grants to private houses processed as a 100% of
subject to departmental valid applications
approval received
51 Housing Housing Provision Continue to progress Deliver a minimum of H1 (b) No. of Dwellings 19 5
delivery of social 446 units to meet the Directly Provided i.e.
housing supports, in 2015 - 2017 target of constructed or
accordance with the 1217. purchased by the LA in
objectives of the Social the Period
Housing Strategy 2020,
using the full range of
delivery mechanisms
available and working
with Approved Housing
Bodies to maximise
delivery options
15Annual Service Delivery Plan 2017
52 Housing Housing Rents Rent Review will Complete Review and 0 0
commence on 1st March Adopt single scheme.
2017 and a single
differential rent scheme
will be developed during
2017 to be implemented
in February 2018.
Annual reviews will be
carried out thereafter.
53 Housing Leasing Progress the delivery of 158 units leased H1 (a) Overall # no of 4 1
the Social Leasing through AHB's Dwellings provided in
Programme 2017 the Period
54 Housing Renewal and Continue energy Complete Phase 1 of H4 (a) Expenditure 28 28
Refurbishment of efficiency retro fitting the Energy Efficiency During 201X on Repair
Housing Stock works programme Local programme and and Maintenance of
Authority owned recoupment claim Housing Bought or
properties submitted by Q4 2017. Built by the LA divided
by the # of directly
provided dwellings in
the LA stock at end of
period (H1G)
55 Housing Renewal and Continue Boiler Procure and Complete H4 (a) Expenditure 28 28
Refurbishment of Inspection programme Gas Servicing to all Gas During 201X on Repair
Housing Stock Systems in Council and Maintenance of
Owned Stock by Q4 Housing Bought or
2017. Procure and Built by the LA divided
complete Oil Boiler by the # of directly
Servicing in 50% of provided dwellings in
Stock by Q4 2017 the LA stock at end of
period (H1G)
56 Housing Renewal and Continue programme of Complete & Claim for 0 0
Refurbishment of Housing Grants, recoupment of Minor
Housing Stock Adaptations and DPG program and DPG
Extensions Extensions program by
Q4 2017
16Annual Service Delivery Plan 2017
57 Housing Renewal and Implement a planned Prepare and implement H4 (a) Expenditure 28 28
Refurbishment of maintenance a Planned Maintenance During 201X on Repair
Housing Stock Programme Program for County and Maintenance of
Housing Stock. Works Housing Bought or
program to be Built by the LA divided
complete by Q4 2017. by the # of directly
provided dwellings in
the LA stock at end of
period (H1G)
58 Housing Renewal and Implement a re- Complete H3 (b) Average Cost 28 7
Refurbishment of letting/voids refurbishment of 84 Expended on Getting
Housing Stock Programme void and derelict voids the Units Re-tenanted
and submit recoupment Ready for Re-letting
claims by Q4 2017.
Ensure a quick and
efficient return of
vacant units to
productive use
throughout the year.
59 Housing Repair and Leasing Develop a policy around Policy in place by Q4 0 0
the Repair and Leasing 2017
scheme
60 Housing Social Housing Support Implement Choice Based All applicants can H3 (a) The time taken 29 6
letting in South and access CBL by end Q1 from the date of
West Cork 2017 vacation of a dwelling
to the date in 201X
(Weeks)
61 Housing Tenant (Incremental) Implement the Valid applications 0 0
Purchase Scheme Incremental Tenant processed as a 100% of
Purchase Scheme valid applications
received
17Annual Service Delivery Plan 2017
62 Human Resources Child Safeguarding Compliance with Complete by Q4 2017 0 0
relevant Child
Protection and Garda
Vetting Legislation to
include staff training &
staff vetting.
63 Human Resources Projects / Core System Engage with Complete by Q4 2017 0 0
stakeholders, both
intenal and external, to
implement significant
changes and enhance
organisational
performance including
applying the most
modern technologies to
County Council
operations to assist all
other sections and users
in meeting their
objectives.
64 Human Resources Staff Relations To support Management Complete by Q4 2017 0 0
and Staff to ensure the
organisation is best
placed to meet current
workloads, deadlines,
change management
and future challenges.
65 Human Resources Staff Relations Address the levels of Improve performance C2 (a) % Working Days 29 29
absenteeism through on 2016. lost to medically
continued monitoring certified Sickness
and continued roll out of
welfare initiatives and
work towards the
national PI target
18Annual Service Delivery Plan 2017
66 ICT Communications and Support WAN/LAN/IPT Downtime across the C4 Overall cost of ICT 1 15
Security infrastructure across all wide area network less provision per WTE
council sites. than 5%
67 ICT Communications and Support the Councils IPT New IPT maintenance C4 Overall cost of ICT 1 15
Security service contract in place before provision per WTE
year end
68 ICT Corporate Digital Data Respond to CCC's Management reports C4 Overall cost of ICT 1 15
ongoing Business and dashboards provision per WTE
Intelligence available
requirements.
69 ICT Infrastructure Platform Support and develop the Downtime across the C4 Overall cost of ICT 1 15
cloud, virtual and supported provision per WTE
physical server and infrastructure less than
service infrastructure. 5%
70 ICT Service delivery Increase the number of 50 public facing services C4 Overall cost of ICT 1 15
platforms digital services being online by Q3 2017 and provision per WTE
delivered. 10 internal services
online by Q4 2017
71 Municipal District Co-Ordination of Assisting the elected Reply to Members 0 0
Operations/Rural Development Municipal District members in the Queries within 3
Functions performance of their working days
role & Provide Timely
Responses to their
queries
72 Municipal District Environmental Services Monitor derelict sites Enforce Derelict Sites 0 0
Operations/Rural Development and ensure compliance Legislation
with requirements of
Derelict Sites Acts
73 Municipal District Environmental Services Maintain Blue Flag & Attain Blue Flag & 0 0
Operations/Rural Development Green Coast Beaches Green Coast Status for
Beaches
19Annual Service Delivery Plan 2017
74 Municipal District Finance Introduce & Implement Bring byelaws to Full 0 0
Operations/Rural Development County Wide Casual Council for approval
Trading Bye Laws
75 Municipal District Finance Administer Community Ensure all claimed 0 0
Operations/Rural Development Fund Scheme 2017 Grants are drawn down
and paid by 31
December 2017
76 Municipal District Finance Complete 2016 Projects Draw Down 0 0
Operations/Rural Development and Develop Projects for Department Grants in
2017 Full for 2016 Scheme.
Prepare list of 2017
projects.
77 Municipal District Maintain and develop Implement the national Implementation by Q2 L2 (A) Cost of operating 11 5
Operations/Rural Development online library services library management 2017 Library Service per
and the IT system. capita
infrastructure in branch
and mobile libraries.
78 Municipal District Maintain and improve Launch new mobile In place by Q2 2017 L2 (A) Cost of operating 11 5
Operations/Rural Development the physical library for West Cork. Library Service per
infrastructure of capita
libraries through which
Cork County Library’s
services are delivered.
79 Municipal District Maintain and improve Apply for planning Planning permission L2 (A) Cost of operating 11 5
Operations/Rural Development the physical permission to develop lodged by Q 3 2017 Library Service per
infrastructure of the Collins Bakery site at capita
libraries through which Youghal as a state-of-
Cork County Library’s the-art library. Explore
services are delivered. the possibility of other
sources of funding
besides the Library
Capital Programme for
progressing this project.
20Annual Service Delivery Plan 2017
80 Municipal District Maintain and improve Explore funding options Review complete by Q4 L2 (A) Cost of operating 11 5
Operations/Rural Development the physical for a library and housing 2017 Library Service per
infrastructure of development at the Old capita
libraries through which Mill in Kinsale
Cork County Library’s
services are delivered.
81 Municipal District Maintain and improve Continue to work with Lease negotiations L2 (A) Cost of operating 11 5
Operations/Rural Development the physical Property and Housing to progressed by Q 4 2017 Library Service per
infrastructure of get agreement on a capita
libraries through which lease for a new library
Cork County Library’s premises for Kanturk
services are delivered.
82 Municipal District Maintain and improve Work with the Sherkin Negotiations held and L2 (A) Cost of operating 11 5
Operations/Rural Development the physical Island Development progress made by Q4 Library Service per
infrastructure of Officer and Property and 2017 capita
libraries through which Housing to secure a
Cork County Library’s lease of the old
services are delivered. schoolhouse for library
relocation.
83 Municipal District Maintain and improve Re-evaluate options for Options evaluated by L2 (A) Cost of operating 11 5
Operations/Rural Development the physical an alternative location Q4 2017 Library Service per
infrastructure of for the library service in capita
libraries through which Bandon.
Cork County Library’s
services are delivered.
84 Municipal District Preserve and promote Advance the Local Carry out all planned L1 (A) No. of Library 9 7
Operations/Rural Development the local heritage and Studies online resources digitisation activities by Visits per Head of
history of County Cork, by continuing the Q4 2017 Population (2016
through the library’s digitization of the census)
local studies departments
collections, digitisation photographic
programme and collections,
outreach activities. revolutionary years
related material and
exhibition material.
21Annual Service Delivery Plan 2017
85 Municipal District Preserve and promote Research, compile and Put exhibitions in place L1 (A) No. of Library 9 7
Operations/Rural Development the local heritage and curate a series of by Q3 2017 Visits per Head of
history of County Cork, exhibitions reflecting Population (2016
through the library’s relevant anniversaries census)
local studies occurring during 2017.
collections, digitisation
programme and
outreach activities.
86 Municipal District Preserve and promote Research and prepare a Talk developed and L1 (A) No. of Library 9 7
Operations/Rural Development the local heritage and talk in the area of lecture given by Q4 Visits per Head of
history of County Cork, Genealogy for delivery 2017 Population (2016
through the library’s at library events such as census)
local studies Heritage Week and also
collections, digitisation at community events.
programme and
outreach activities.
87 Municipal District Promote the library as Continue to support the Model supported L1 (A) No. of Library 9 7
Operations/Rural Development a centre of culture and storytime best practice training and resources Visits per Head of
community, through model in library provided by Q4 of 2017 Population (2016
the library’s collections, branches, as piloted in census)
publications and events 2016, and provide
programmes, with a training and resources
focus on literature and as required. Build on
reading. progress to date and
where possible roll it out
to additional branches.
88 Municipal District Promote the library as Expand bibliotherapy Roll out to 3 branches L1 (B) No. of Items 2 2
Operations/Rural Development a centre of culture and programme, “Your Good by Q3 2017 issued to Borrowers in
community, through Self” to another 3 201X
the library’s collections, libraries, bringing the
publications and events total number to 16.
programmes, with a
focus on literature and
reading.
22Annual Service Delivery Plan 2017
89 Municipal District Promote the library as Maintain vital links with Continue links with L1 (B) No. of Items 2 2
Operations/Rural Development a centre of culture and schools through class 300+ schools through issued to Borrowers in
community, through novels, talks and 2017 201X
the library’s collections, outreach in the
publications and events continuing absence of a
programmes, with a dedicated school library
focus on literature and service supported by
reading. Dept of education and
skills.
90 Municipal District Promote the library as Enrich the public Carry out all aspects of L1 (B) No. of Items 2 2
Operations/Rural Development a centre of culture and experience of using the "Hooked on Books" issued to Borrowers in
community, through service by promoting plan by Q4 2017 201X
the library’s collections, varied forms and
publications and events formats of literature
programmes, with a under the theme of
focus on literature and "Hooked on Books".
reading.
91 Municipal District Promote the library as Actively participate in Carry out all relevent L1 (A) No. of Library 9 7
Operations/Rural Development a centre of culture and National Poetry Day by aspects of "National Visits per Head of
community, through scheduling events all Poetry Day" plan by Q2 Population (2016
the library’s collections, across the County. 2017 census)
publications and events
programmes, with a
focus on literature and
reading.
92 Municipal District Promote the library as Liaise with the scientific Carry out all relevant L1 (A) No. of Library 9 7
Operations/Rural Development a centre of culture and community to promote aspects of "Space Visits per Head of
community, through exploration and learning Studies Programme" Population (2016
the library’s collections, in the areas of science, plan by Q4 2017 census)
publications and events particularly in light of
programmes, with a the forthcoming ISU
focus on literature and Space Studies
reading. Programme in the
Summer of 2017.
23Annual Service Delivery Plan 2017
93 Municipal District Promote the library as Promote literature and Carry out all aspects of L1 (B) No. of Items 2 2
Operations/Rural Development a centre of culture and literacy to children "Summer Reading issued to Borrowers in
community, through during the Summer Project" plan by Q4 201X
the library’s collections, months by active 2017
publications and events involvement in the
programmes, with a Summer Reading
focus on literature and Project.
reading.
94 Municipal District Promote the library as Publish a comprehensive Publish booklet by Q3 L1 (A) No. of Library 9 7
Operations/Rural Development a centre of culture and booklet detailing the 2017 Visits per Head of
community, through wide variety of library Population (2016
the library’s collections, services now available. census)
publications and events
programmes, with a
focus on literature and
reading.
95 Municipal District Promote the library as Promote the art of Rollout programme L1 (A) No. of Library 9 7
Operations/Rural Development a centre of culture and Creative Writing through across 5 branches by Q2 Visits per Head of
community, through the rollout of the Writer 2017 Population (2016
the library’s collections, in Residence census)
publications and events programme in five
programmes, with a branch Libraries in 2017.
focus on literature and
reading.
96 Municipal District Promote the library as Promote access to the Rollout Arts in Libraries L1 (A) No. of Library 9 7
Operations/Rural Development a centre of culture and Arts for young people programme across 28 Visits per Head of
community, through and senior citizens branches by Q4 2017 Population (2016
the library’s collections, through the Arts in census)
publications and events Libraries programme.
programmes, with a
focus on literature and
reading.
24Annual Service Delivery Plan 2017
97 Municipal District Protection of the Continue the activity of Complete two 0 0
Operations/Rural Development County’s Heritage: the preservation of graveyards in 2017
Provide a service for existing Mediaeval ruins
the consolidation and in graveyards
protection of mediaeval throughout the County
graveyards under the of Cork focusing mainly
ownership of Cork on North Cork where
County Council and there remains a small
provide advice to working team. Give
heritage groups advice to Area Engineers
throughout the County and interest groups so
when required. that they can carry out
works in their own areas
on graveyards to best
potential practice.
98 Municipal District Provide a continued Design Fire Station at Part VIII Planning for 0 0
Operations/Rural Development Architectural Service to Kanturk, Fire Stations plus
the internal working drawings of
Departments within Kanturk by Q4.
Cork County Council
99 Municipal District Provide a continued Renovation of the Completion of the 0 0
Operations/Rural Development Architectural Service to Teagasc Building as the Teagasc Building by Q4
the internal new HQ for the Fire
Departments within service
Cork County Council
100 Municipal District Provide a continued Design Fire Station at Part VIII Planning for 0 0
Operations/Rural Development Architectural Service to Macroom. Fire Station
the internal
Departments within
Cork County Council
101 Municipal District Provide a continued Design Fire Station at Part VIII Planning for 0 0
Operations/Rural Development Architectural Service to Clonakilty. Fire Station
the internal
Departments within
Cork County Council
25Annual Service Delivery Plan 2017
102 Municipal District Provide a continued Provide Sketch designs Completed by Q4 for 0 0
Operations/Rural Development Architectural Service to for Bandon Library potential funding
the internal applications.
Departments within
Cork County Council
103 Municipal District Provide a continued Provide Sketch designs Completed by Q4 for 0 0
Operations/Rural Development Architectural Service to for Kinsale Library potential funding
the internal applications.
Departments within
Cork County Council
104 Municipal District Provide a continued Provide Sketch designs Completed by Q4 for 0 0
Operations/Rural Development Architectural Service to for Youghal Library potential funding
the internal applications.
Departments within
Cork County Council
105 Municipal District Provide a supporting Assist the Municipal Working Drawings for 0 0
Operations/Rural Development service to the Municipal District offices with the Patricks Quay, Bandon
District Operations and implementation of: (Q3)
Rural Development Streetscape
Directorate enhancements in
Bandon
106 Municipal District Provide a supporting Assist the Municipal Midleton (Consultants 0 0
Operations/Rural Development service to the Municipal District offices with the by Q3)
District Operations and implementation of:
Rural Development Streetscape
Directorate enhancements in
Midleton.
107 Municipal District Provide a supporting Assist the Municipal Ballinspittle(sketch by 0 0
Operations/Rural Development service to the Municipal District offices with the Q2)
District Operations and implementation of:
Rural Development Streetscape
Directorate enhancements in
Ballinspittle
26Annual Service Delivery Plan 2017
108 Municipal District Provide a supporting Assist the Municipal Cobh Streetscape 0 0
Operations/Rural Development service to the Municipal District offices with the sketch (Q3)
District Operations and implementation of:
Rural Development Streetscape
Directorate enhancements in Cobh
109 Municipal District Provide a supporting Assist the Municipal Painting Scheme (Q2) 0 0
Operations/Rural Development service to the Municipal District offices with the and20 units assessed
District Operations and implementation of:a for painting by Q4.
Rural Development painting schemes at
Directorate villages throughout the
County,
110 Municipal District Provide a supporting Theatre upgrades at Mallow theatre brief 0 0
Operations/Rural Development service to the Municipal Mallow agreed with consultants
District Operations and by Q2.
Rural Development
Directorate
111 Municipal District Provide a supporting Theatre upgrades at Skibbereen theatre 0 0
Operations/Rural Development service to the Municipal Skibbereen drawings by Q4
District Operations and
Rural Development
Directorate
112 Municipal District Provide a supporting Theatre upgrades at Briery Gap theatre 0 0
Operations/Rural Development service to the Municipal Briery Gap restoration agreement
District Operations and with IPB by Q4
Rural Development
Directorate
113 Municipal District Provide an architectural Provide an ongoing Completion Q1 0 0
Operations/Rural Development Service for the monitoring Service for
Dunmanway Swimming the Construction of the
pool project Dunmanway Swimming
Pool
27Annual Service Delivery Plan 2017
114 Municipal District Provide an Provide an ongoing Completion of the 0 0
Operations/Rural Development Architectural Service to Architectural Service for Economic Development
the Fire Department the renovation of the Building by Q1.
and the Economic Old Motor Tax Office as
Development Unit on an office for the
the CCC Campus Economic development
Unit
115 Municipal District Provide and Provide an ongoing Inchydoney Beach 0 0
Operations/Rural Development Architectural Service to Architectural Service for facility: Complete
the Municipal District the renovation of the sketch and appoint
Operations and Rural Toilet facilities at consultant to carry out
Development Inchydoney and the works by Q2.
Directorate to improve Owenahincha Beach and Owenahincha Beach:
the coastal public Life Guard facilities at design facility and
amenities Barleycove advertise for Part VIII
Planning by Q3.
Barleycove Life Gu
116 Municipal District Recreation & Amenity Maintain Local Authority Standards maintained 0 0
Operations/Rural Development owned or managed at 2016 levels
Leisure Centres
117 Municipal District Recreation & Amenity Maintain playgrounds, Standards maintained 0 0
Operations/Rural Development outdoor adult gyms and at 2016 levels
multi use games areas
to appropriate standard
118 Municipal District Recreation & Amenity Develop New Complete new 0 0
Operations/Rural Development Playgrounds in line with Playgrounds outlined in
Capital Programme Capital Programme
119 Municipal District Recreation & Amenity Develop Major Amenity Comply with 0 0
Operations/Rural Development Projects in Line with Requirements of Capital
Capital Programme Programme
120 Municipal District Road Transport & Maintain effective Maintain, as far as 0 0
Operations/Rural Development Safety management of Pay possible, Income at
Parking Controls 2016 Levels
28Annual Service Delivery Plan 2017
121 Municipal District Road Transport & Develop Public Realm Complete Public Realm 0 0
Operations/Rural Development Safety Projects identified in Projects identified in
Capital Programme Capital Programme
122 Municipal District Spike Island: Provide Continue maintenance Not possible to quantify 0 0
Operations/Rural Development resources to the Spike of all the infrastructure in the above
Island Development Co on the island. performance standard.
and continue Provide a safe
maintenance role and environment for
making the island safe workers and visitors.
for visitors. Provide drawings for
Provide an future developments on
Architectural Service to Spike.
investigate further
phases of development.
123 Municipal District Town & Village Ensure Delivery of Town Complete Projects 0 0
Operations/Rural Development Enhancement Development Fund & agreed by Elected
Village Enhancement Members
Projects across MDs
124 Municipal District Water Services Maintain Public Standards maintained 0 0
Operations/Rural Development Conveniences in a Safe at 2016 levels
& Hygienic Manner
125 Planning and Development Development Continue to provide an A Development P2 (b) % of 26 12
Management accessible and efficient Management service in Determinations at A
Development full compliance with Which Confirmed (With
Management Services statutory timelines or Without Variations)
which proactively Decision Made by the
supports economic LA
growth in the county
126 Planning and Development Planning Policy Progress the review of Local Area Plans 0 0
Local Area Plans. reviewed and
presented to Council
127 Planning and Development Planning Policy Prepare 8 Draft Public Consultation on 0 0
Municipal District Local Draft Municipal District
Area Plans for public LAP’s complete
29Annual Service Delivery Plan 2017
consultation.
128 Planning and Development Unfinished Estates Manage the resolution Reduced number of 0 0
of Unfinished Housing Unfinished Housing
Developments Developments
129 Roads and Transportation Asset Management Complete the surveying 100% by end Q4 2017 R1 (a) % of Reg roads 16 15
required by the Dept. of that have ever recieved
Transport Tourism and a PSCI condition rating
Sport
on Regional & Local
roads including
completion of visual
condition rating
130 Roads and Transportation Fleet Management Complete the Fleet Replace 32 vehicles 0 0
Replacement during 2017
Programme for 2017
131 Roads and Transportation Public Lighting Complete the 2016 by end Q2 2017 0 0
approved LED Public
Lighting conversion
programme
132 Roads and Transportation Public Lighting Provide an ongoing 180 No. by end Q4 2017 0 0
Architectural Service for
the renovation of the
Old Motor Tax Office as
an office for the
Economic development
Unit
133 Roads and Transportation Public Lighting Awared the new by end Q2 2017 0 0
contract for Opertion
and Maintenance of
Public Lighting
134 Roads and Transportation Road Improvements Publish Motorway Order By end Q2 2017 0 0
and EIS for M28 Cork to
30Annual Service Delivery Plan 2017
Ringaskiddy
135 Roads and Transportation Road Improvements Complete feasibility By end Q2 2017 0 0
study for N72 Mallow
Northern Reief Road
136 Roads and Transportation Road Improvements Complete enabling By end of Q4 2017 0 0
works contracts other
than the archaeology
contract on the N22
Macroom – Baile
Bhúirne Scheme
137 Roads and Transportation Road Improvements Deliver the Pavement & 100% of funded R1 % of Total Local 16 25
Minor Works Schemes projects constructed Primary Road KM with
funded by Transport a PSCI rating of 1-4
Infrastructure Ireland
138 Roads and Transportation Road Improvements Award five major By start Q3 2017 R1 % Total Regional 11 18
resurfacing contracts for Road KM with a PSCI
Restoration rating of 1-4
Improvement projects
139 Roads and Transportation Road Improvements Resurface Regional & 156 Km resurfaced by R1 % Total Regional 11 18
Local Road funded by end November 2017 Road KM with a PSCI
the Restoration rating of 1-4
Improvement Grant
140 Roads and Transportation Road Improvements Complete rehabilitation/ 16 No. by end Q4 2017 0 0
replacement of bridges
on Regional & Local
Roads
141 Roads and Transportation Road Improvements Complete the Low Cost 17 No. by end Q4 2017 0 0
Accident Schemes
funded by the Dept. of
Transport Tourism and
Sport
31Annual Service Delivery Plan 2017
142 Roads and Transportation Road Improvements Publish the Part 8 for by end Q2 2017 0 0
the Clarke's Hill
improvment scheme
143 Roads and Transportation Road Improvements Complete the Tender by end Q3 2017 0 0
documents for the
Carrigaline Western
Relief Road
144 Roads and Transportation Road Licensing Decide on licensing 100% application 0 0
applications e.g. road timeframe compliance
openings, temporary
road closures, abnormal
load requests within
statutory timeframe / in
the timeframe agreed
with stakeholders
145 Roads and Transportation Road Maintenance Deliver approved 100% completion of 0 0
programme of verge approved programmes
maintenance and town
approaches
improvements as
provided for in the
Council’s 2017 Budget
146 Roads and Transportation Road Maintenance Surface Dress Regional 298 Km completed by R1 % Total Regional 11 18
& Local Road funded by end October Road KM with a PSCI
the Restoration rating of 1-4
Maintenance Grant
147 Roads and Transportation Road Maintenance Deliver approved road 100% completion by 0 0
drainage programme in end of December
each Municipal District
148 Roads and Transportation Road Maintenance Carry out surveys of 90% of inspections R1 (a) % of Reg roads 16 15
National Roads as per completed that have ever recieved
Geo App requirements a PSCI condition rating
and record repairs
32Annual Service Delivery Plan 2017
149 Roads and Transportation Road Maintenance Review Winter Service Done by Q3 2017 0 0
Plan
150 Roads and Transportation Road Maintenance Put three additional Available for Q3 2017 0 0
salting routes in place
151 Roads and Transportation Road Maintenance Roll out the Map Alerter Operational by Q2 2017 0 0
severe weather alerts
update system
152 Roads and Transportation Road Safety Investigate all fatal Investigation within six 0 0
accident sites weeks of notification
153 Roads and Transportation Road Safety Review the Reviewed by end Q4 0 0
implementation of the 2017
Cork City and County
Road Safety Plan 2016-
2020
154 Roads and Transportation Road Safety Complete the Speed Reviewed by Q2 2017 0 0
Limit Review in
accordance the Dept. of
Transport Tourism and
Sport
guidelines and
timeframes for
completion in April
2017.
155 Water Services/Coastal/Flood Capital Projects Office - Comply with Service Comply with Service
Management Water Infrastructure Level Agreement, Level Agreement and
Capital Project Annual Service Plan and effective delivery of IW
Management Irish Water Protocols, Programme.
agreed with Irish Water,
for the efficient delivery
of cost effective Water
Services Capital Projects.
33Annual Service Delivery Plan 2017
156 Water Services/Coastal/Flood Coastal Management Flood Projects - Progress Completion (in 0 0
Management and Flood Projects OPW funded major & cooperation with OPW)
Design and minor flood schemes to scheme deadlines, as
Implementation per Steering Group
Meeting programmes;
Expenditure of monies
on above &
recoupment of monies
within guidelines
157 Water Services/Coastal/Flood Coastal Management Coastal Projects - Completion to scheme 0 0
Management and Flood Projects Management & deadlines, as per DAFM
Design and completion of capital requirements;
Implementation schemes funded by Expenditure of monies
DAFM, OPW & other on above &
Gov. agencies recoupment of monies
within guidelines
158 Water Services/Coastal/Flood Coastal Management Dursey Cable Car: 1. Meeting with ROD to 0 0
Management and Flood Projects Technical Maintenance finalise Schedule of
Design and & Inpection: Works for 2017. 2.
Implementation Implementation of Procurement of Works,
Roghan O'Donovan, including design &
(ROD), CCC's specification
Consultants' documents, as required.
Recommendations for 3. Undertaking of
2017 Works Schedule, Works, to ROD &
including recommended Commission for Railway
works to facilitate Safety requirements
revised Evacuation Plan
for cable car
34Annual Service Delivery Plan 2017
159 Water Services/Coastal/Flood Drinking Water Comply with the Service Maintain overall rating 0 0
Management Distribution operations Level Agreement, for delivery of the Irish
Protocols and Annual Water Annual Service
Service Plan agreed with Plan as achieved in
Irish Water to ensure 2016.
availability and delivery
of water to customers as
prescribed by Irish
Water in their Customer
Charter.
160 Water Services/Coastal/Flood EPA Water reports and Ensure sufficient Maintain overall rating 0 0
Management Point of Contact sampling and analysis of for completion of
samples is undertaken sampling as obtained in
at identified locations to 2016. 100% notification
complete the annual of incidents.
water sampling analysis
plan provided by Irish
Water. Ensure all
results are uploaded to
EPA EDEN website in the
agreed timeframe.
161 Water Services/Coastal/Flood Group Schemes funding Continue to support Equal or exceed grant 0 0
Management grants Group Scheme support achieved in
development in the 2016. Follow up with
county and ensure Dept. all cases where
timely application for funding is not initially
grant support to provided.
individual group
schemes.
162 Water Services/Coastal/Flood Small private schemes Update of small private Update Database and W1 % Drinking water in 25 25
Management Water Quality schemes database and increase small private private schemes in
Supervision and adoption of a suitable schemes sampling. compliance with
monitoring risk approach to ongoing statutory requirements
monitoring
35Annual Service Delivery Plan 2017
163 Water Services/Coastal/Flood Wastewater Provide timely reports Assess all applications 0 0
Management Connection permit on wastewater within 6 weeks
Application processing connection applications
and reports
164 Water Services/Coastal/Flood Wastewater Networks Comply with the Service Maintain overall rating 0 0
Management Operation and Level Agreement, for delivery of the Irish
Maintenance. Protocols and Annual Water Annual Service
Service Plan agreed with Plan as achieved in
Irish Water to maintain 2016.
a safe and effective
wastewater collection
system.
165 Water Services/Coastal/Flood Water Connection Provide timely reports Assess all applications 0 0
Management permit Application on water connection within 6 weeks.
processing and reports applications.
36Annual Service Delivery Plan 2017
37Annual Service Delivery Plan 2017
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