BETTER FOR BUSINESS - VOTE YES

 
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BETTER FOR BUSINESS - VOTE YES
BETTER FOR BUSINESS

RENEWAL
BUSINESS PLAN
2021–2026

                STATION TO STATION
                BUSINESS IMPROVEMENT
                DISTRICT FOR WEST NORWOOD
                AND TULSE HILL

 VOTE YES

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BETTER FOR BUSINESS - VOTE YES
CONTENTS

                                                                                                           We have been very impressed
                                                                                                     and indeed grateful for the assistance
                                                                                                     and advice you have been able to
                                                                                                     give us. We will be warmly endorsing
                                                                                                     and supporting you in the ballot and
                                                                                                     please let us know if there is anything
                                                                                                     we can do to assist or support you
                                                                                                     in this procedure.
                                                                                                     — Tim Mills Avalon Bars & Events
                                                                                                     (Parkhall Business Centre)
                                                                                                                                                                            Charlotte & Bronwen

Introduction........................................................................................................................................................ 3               I am the manager of Station to Station,   This was at the same time as doing
Message from Chair of board.................................................................................................................... 4                                    the business improvement district (BID)   the things we were bought in to do;
Board Members.................................................................................................................................................5                      for Tulse Hill & West Norwood. Since      saving businesses money, making
What is a BID and why must it be renewed?....................................................................................6                                                       Christmas 2019, the organisation has      the area safer and cleaner, promoting
What a YES vote will mean.........................................................................................................................6                                  been managed by me and our small          business and bringing new investment
Benefits of being in a BID.............................................................................................................................7                             local team. We are dedicated to helping   to the area.
Key milestones..............................................................................................................................................8-9                      the businesses in our community
What Station to Station did for my business..............................................................................10-11                                                       grow and thrive.                          I am writing to ask that you continue
Platform 1: Growing..................................................................................................................................12-13                                                                     to support the work we do by voting
Platform 2: Marketing..............................................................................................................................14-15                             Before having a BID, the businesses       positively in September 2021 to keep
Platform 3 Managing............................................................................................................................... 16-17                             in the area did not have a collective     Station to Station as your BID for
Platform 4: Advocacy...............................................................................................................................18-19                             voice and a way to get their needs        another 5 years.
Consultation results...............................................................................................................................20-21                             heard. The lengthy Thames Water
Our five year budget..............................................................................................................................22-23                              roadworks followed by the Covid-19        Charlotte Ashworth,
FAQs............................................................................................................................................................... 24-25            pandemic showed just how useful it        BID Manager
The BID area.............................................................................................................................................. 26-27                     was for individual businesses to have                            VOTE YES
                                                                                                                                                                                     a small local team dedicated to helping
                                                                                                                                                                                     its members access the financial
                                                                                                                                                                                     support and guidance available to them.

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BETTER FOR BUSINESS - VOTE YES
MESSAGE FROM
CHAIR OF BOARD

                                                                                        D. Beer                       K. Mcclymont              H. Roviera               S. Vassel

                                           J. Price                  S. Corrieia        D. Vinney                     H. McIntyre               E. Plumtree              G. Bridger

I am writing from the S2S Board who       Three groups of our businesses – retailers,               OUR BID BOARD                                Guy Bridger, Tax File, Tulse Hill
are a group of local business owners      Parkhall tenants and the industrial estate,
who volunteer their time and I thank      can share information in real time to                     John Price (Chair), Portico Gallery          Hayley McIntyre, H&M Meats
them for their constant participation     support each other and request help.                      (Knights Hill)                               (Norwood High Street)
and insight. We do this because we        Your S2S representatives have provided                    Stephanie Correia (Director), Southside      Kelly Mcclymont, The Shout House
believe in the future of West Norwood     unparalleled local knowledge, advice,                     Rehabilitation Association (Knights Hill)    (Norwood Road, Tulse Hill)
and Tulse Hill; its business, its job     and support over this period. We aim
opportunities, and its connection         to continue and excel over the next five                  Damion Vinney (Director),                    Esther Plumtree, Frangipani Cafe
with the people who live here.            years as our relationship with you grows.                 Co-Accounting (Parkhall)                     (Knights Hill)
                                          You know that more than ever you are                      Michael Johnson (Director), Book &           Helena Riviera, A Small Studio
Together we have made great               not alone. This support is essential in                   Record Bar (Norwood High Street)             (Norwood High Street)
progress over the last 5 years and        this most difficult trading environment.
we ask for your support for the Station                                                             Domani Beer (Director),                      Sherine Vassel, MySkinUK (Knights Hill)
to Station renewal ballot in September.   I thank our marvellous team led                           Otter Cafe (Knights Hill)
                                                                                                                                                 Anthony Campling, Resident
We are confident that by having local     by Charlotte. Most of all I thank you
people working on your behalf it has      the businesses and the way that                                                                        Cllr Fred Cowell, Thurlow Park Ward
given you a direct connection which       together we have made a difference.                                                                    Nathan Vasey, Senior Business
has been invaluable during the last                                                                                                              and Inward Investment Officer,
year of difficulty.                       John Price, Chair of Station to Station                                                                Investment and Growth, Lambeth

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BETTER FOR BUSINESS - VOTE YES
WHAT IS A BID                                     WHAT A YES VOTE
AND WHY MUST IT                                   WILL MEAN...
BE RENEWED?                                       Over £600,000 of investment added to
                                                  the local area over the next five years.
                                                  We will also endeavour to match or improve
                                                  on the £205,000 of external investment
                                                  won for the area over the last BID term.      BUSINESS BENEFITS OF BEING IN A BID

BIDs operate for a maximum of five               CRIME & SAFETY                                   HIGH STREET                   NORWOOD WORKS                WORKSPACES
years within the legislative framework.          • Dedicated business body to                   • Safer and more                INDUSTRIAL ESTATE          • Dedicated networking
If they wish to continue they must                 represent you                                  secure due to close         • Free recruitment service     events and business
go through a renewal ballot process              • Coordinated business representation            collaborations with local   • Council tendering            surgeries
to secure another BID term of up to                in local crime matters such as shop-           police, council, schools      & procurement              • Council tendering
five years. The term ‘renewal’ means               lifting, burglaries, antisocial behaviour,     & youth organisations         opportunities                & procurement
replacement of the existing BID at the             fly tipping and abandoned vehicles           • Discounted waste            • Discounted waste             opportunities
end of its current five year term with
                                                 • Someone to keep you informed                   costs and joint               costs and joint            • Free marketing
new BID arrangements covering the
                                                   about major developments that                  procurement offers            procurement offers           through our online
same area and subject to the rules and
                                                   affect your business                         • Free promotions, offers     • Safer, cleaner and           directory, social media
arrangements as the previous term.
                                                 CLEAN & PLEASANT                                 and events through our        more pleasant                channels, and area
This BID Business Plan sets out                                                                   online directory, social      environment for              wide promotions
businesses’ priorities for improvements          • Extra cleans of pavements, help with
                                                                                                  media channels, and           customers and              • Support & advocacy -
for the area, as well as how the BID               waste collection and fly tipping issues
                                                                                                  area wide promotions          employees                    Covid-19, landlords,
will be managed and operated. This               • Public realm projects such as murals,
                                                                                                • Free recruitment service    • New branding to              business interruption,
document becomes the framework once                seating and planters
                                                                                                • A safer, cleaner,             improve working              council, planning
a ballot has been won and becomes
                                                 SAVINGS                                          greener and more              environment and            • Active promotion
the framework within which the BID                                                                                              aid recruitment and
                                                 • Subsidised recycling and reduced               pleasant environment                                       of area as THE
will operate. An Operating Agreement                                                                                            retention of employees
                                                   rate general waste collection                  for customers                                              destination for
is entered into between a BID and
                                                 • Free recruitment service and Jobs Board                                    • Targeted operations          affordable workspace
their local authority governing how                                                             • Increased footfall
                                                                                                                                focused on business          in Lambeth
the BID levy monies are collected and            • Cost savings on jointly procured               arising from targeted
                                                                                                                                issues such as
administered and passed over to the BID.           utilities and other services                   marketing and events
                                                                                                                                abandoned vehicles
BIDs enter into a Baseline Agreement             • Someone to lobby on your behalf over         • Support & advocacy            & fly tipping
with their local authority and other               rent, business rates, bills & services         Covid-19, landlords,
                                                                                                                              • Support & advocacy
service providers, which specify the                                                              business interruption,
                                                 MARKETING                                                                      Covid-19, landlords,
level of service provision in the area.                                                           council, planning             business interruption,
                                                 • Free online directory and seasonal
These ensure that any services the                                                                                              council, planning
                                                   promotions to market your business
BID provides are additional.
                                                 • Area promotion on Facebook,                                                • Greening
To read the full BID Proposal please go to our
website stationtostation.london/downloads          Twitter and Instagram
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BETTER FOR BUSINESS - VOTE YES
KEY MILESTONES                                                                                 2020
                                  2018                                                         Savings advisory service launched to          • Locally sourced PPE hand delivered
                                                                                               help businesses reduce utility costs            until national stocks adequate
                                   Collaboration with Fest Norwood – a 10-day multi-arts
                                   festival celebrating the area                               Norwood Works rebrand completed,              • Businesses advised and supported
                                                                                               work begins on rollout of murals                through three lockdowns
                                   New planters installed at Tulse Hill Station Rise
    2016                                                                                       across the estate                             Norwood High Street features in
                                   ‘Shop Local’ blog on WN Feast’s website                                                                   London Festival of Architecture
                                                                                               Covid-19 pandemic strikes;
     Local businesses              Local support team brought in to increase activity of BID   • 100% of 267 eligible businesses             Business survey completed in
     vote YES to a BID and         Establishment of business information sharing groups          helped to get grants                        collaboration with WeRise and
     provide voluntary                                                                                                                       local young people
                                   Advocacy with Streetworks, Lambeth council and              • 75+ businesses with problems
     representatives to
                                   landlords on parking issues                                   accessing funds receive direct assistance   Launch of free recruitment service
     the first board
                                                                                               • Over 60 local businesses sign-posted
     A Christmas tree              Monthly business meetings started                                                                         £15,000 Grow Back Green planting
                                                                                                 to over £600,000 of discretionary funds
     and festive events            Shop Local Christmas marketing campaign                                                                   fund won for the area
                                                                                               • Online directory launched to drive
     are the first major           door-drop to 10,000 local homes                               traffic to local business                   Parkhall business surgeries begin
     activities delivered
                                   Christmas networking event for businesses,                  • Mediation with landlords in                 Collaboration with WN Feast to bring
     by the new BID
                                   new Christmas lights and two trees                            rent negotiations                           first Christmas market to high street

           2017                                       2019                                                                                   2021

           Partnership with First Mile to               Led talks with Thames Water,           £50,000 external funding won                   £135,000 of external funding
           offer lower cost recycling and               TfL and Lambeth to minimise            to rebrand the industrial estate               successfully bid for and won in
           waste collection services                    pipe replacement work disruption       to ‘Norwood Works’                             the first half of 2021
           Collaborations with Feast Food               Parkhall business directory            Lambeth/Sustrans funded cargo                  Covid-19 business support continues
           Week and CuriousSE27, a trail                commissioned, printed and              bike delivery pilot scheme
           of art in local venues                                                                                                             Launch of free Planning Advice
                                                        delivered to local homes                                                              and Photography Services
                                                                                               Collaborative work helps convict
           Customer service training for                Concerted campaign to remove           criminals responsible for spate
           employees of local businesses                                                                                                      Norwood Works branded
                                                        abandoned vehicles from the            of high street burglaries                      murals painted
           Collaborations with Floral Hall and          industrial estate begins
                                                                                               Annual sponsorship of Christmas                ‘Plants for Pavements’
           Feast for annual Christmas Lights            Worked with Veolia and Lambeth         tree and Feast Christmas Lights
           event and festive tree                                                                                                             greening project begins
                                                        Enforcement to keep streets            event secured
                                                        cleaner and prosecute fly-tippers                                                     Covid tests sourced for SMEs
                                                                                               Consultancy management of
                                                        Tens of thousands of Shop Local        BID ends and appointment of new                Renewal – what happens next
                                                        maps to encourage more shoppers,       local resident BID manager                     is up to local businesses!
                                                        produced and distributed

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BETTER FOR BUSINESS - VOTE YES
CASE STUDIES:                                                                          THE RATHBONE SOCIETY
WHAT STATION TO                                                                        The Rathbone Society is a charity              businesses, councillors and
STATION DID FOR                                                                        that works primarily with young                officers and signposting us
MY BUSINESS                                                                            people and their families in the area.         to opportunities and funding.
                                                                                                                                      They also helped us in our
                                                                                               Station to Station reached             successful bid to become
                                                                                               out to our youth workers when          a Youth Hub by endorsing
                                                                                           businesses in Tulse Hill were              our application and getting
                                          Sorrento Cafe
                                                                                           experiencing problems with antisocial      a letter of support from the
                                                                                           behaviour on the high street. We           local MP Helen Hayes. They
Station to Station goes that extra mile                                                    were able to engage with the young         have been a huge asset to
to provide one to one service for its                                                      people involved, which resulted in         me and our organisation.
members. Because all the people who                 Thank you very much for all            our youth centre reaching capacity         – Charline King,
work for Station to Station are local               the information … just what            in a matter of weeks!                        The Rathbone Society
                                                we need to focus in [re-]opening
residents, we know in person most
                                                and gives a chance to update               Station to Station work with us in
of the people we work for. This means           and take the right measures.               ways that help improve the life
that if you reach out to us, with any
                                                — Susanna Cahna, Sorrento Cafe             prospects of local young people,
issue, we do our best to resolve it by                                                     by facilitating meetings with local
using all our knowledge and contacts.
After all, you are our neighbours!

REYCO, NORWOOD WORKS INDUSTRIAL ESTATE                                                 EAGLES BARBERSHOP, TULSE HILL
This business contacted us in 2019                   Thank you again for all of the    At the beginning of the pandemic,           we had and after several months,
to say how unhappy they were to be                   hard work you have put in to      Karwan, along with many other local         and many phone calls and emails,
paying the Station to Station bill! We          the last 12 months. You have been a    businesses, found that he could not         Eagles Barbershop was finally made
visited, took time to understand all            shining light in the Lambeth cloud.    access the government grants as he          legitimate – and Karwan could access
                                                You are the reason that I will vote    was not the business account holder         the lifeline of government grants.
their issues and worked tirelessly to
                                                yes in a renewal ballot.
resolve as many as we could. Since                                                     for his premises. Station to Station
                                                – Ann Dean, Reyco                      stepped in to help, as it did for around
reaching out to us, we have managed
to help them with parking, access                                                      75 businesses in a similar position,
and street cleaning issues related                                                     and worked with the Lambeth business
to their building, represented their                 Thank you so much. I am so        rates team to get his name on the
concerns with developers in the area,                happy I can’t believe I finally   business rates bill. We then discovered
signposted them to potential funding            got good news. I really appreciate     that his premises was not correctly
to increase their workspace area and            your help, I shall never forget.       listed on the Valuation Office Agency
helped them access business rate                I didn’t have anyone to talk to        (VOA) which meant he still could not
reductions as well as two rafts of              apart from you. I wish you all         claim the grant, and the VOA were not
Lambeth discretionary funding.                  the best forever.                      visiting to reassess! We worked with
                                                – Karwan, Eagles Barbershop            Lambeth, Karwan and all the contacts
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BETTER FOR BUSINESS - VOTE YES
Platform 1

                                 GROWING

      HOW WE MAKE
      BUSINESS BETTER,
      CHEAPER AND
      EASIER TO DO

                                              Bon Velo                                      The Shout House

                                                  KEY ACHIEVEMENTS:                                WHAT WE WILL                         FUTURE GOALS:
                                                  • Nearly £15,000 saved
                                                                                                   CONTINUE TO DO:                      • Work closely with workspace
                                                    with First Mile on                                                                    providers, planning groups and
                                                                                                   • Provide members subsidised
                                                    recycling and                                                                         landowners to access funding
                                                                                                     recycling & savings on utilities
                                                    waste services                                                                        to create new affordable and
                                                                                                   • Provide access to local staff        flexible workspaces
                                                   • £30,000 saved                                   and apprentices via our
                                                     on utility bills with                                                              • Work with the new West Norwood
                                                                                                     free recruitment service to
                                                     group procurement                                                                    Youth Hub to place local young
Wear Abouts                                                                                          BID members
                                                                                                                                          people in work & apprenticeships
                                                                                                   • Work with landlords and              with businesses in the area
                                                                                                     workspace providers to
            Thank you so much for                                                                                                       • Hold more ‘real life’ networking
                                                                    • Recruitment service            match prospective tenants
            thinking of us and always                                                                                                     events as restrictions lift
                                                                      launched in 2021               with premises
      finding a way to help out! The
      whole family is really pleased                                  50+ candidates               • Continue to offer online
      and have asked me to thank                         put forward, resulting in                   opportunities such as
      you on their behalf.                               several appointments of                     the interactive business
      — Yusuf, Wearabouts                                Lambeth residents into local                surgeries, useful webinars
                                                         jobs & apprenticeships already!             & training opportunities
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BETTER FOR BUSINESS - VOTE YES
Platform 2

                                MARKETING

      HOW WE PROMOTE
      YOUR BUSINESS

                                                       Emmaus                                     Otter Trading

                                                          KEY ACHIEVEMENTS:                                WHAT WE WILL                            FUTURE GOALS:
                                                          • Online directory                               CONTINUE TO DO:                         • Develop an online presence for
                                                            reached 35,774                                                                           the whole BID area & support
                                                            residents within a                             • Promote the area via our our            those businesses who are new
                                                            4km radius, with                                 regular sponsored social media          to social media with engagement
                                                            725 click throughs                               posts of the online directory           and online marketing
                                                          • New website has nearly 17,000                  • Increase our social media             • Increased collaborations
                                                            new users since launch in Dec 2019               promotions/presence                     with local community groups,
Carlos’s Cafe                                               with 43,000 unique page views                  • Print directories for some sectors      festivals and markets such
                                                          • Quadrupled Facebook followers,                   as marketing is not just digital!       as West Norwood Feast
                                                            reaching 72,000 locals
             [S2S] have worked hard to foster a                                                            • Produce seasonal promotions
             strong sense of business community …         • 10,000 copies of Parkhall Directory              both online and printed
      from this I feel much more connected                  delivered across the neighbourhood
      to local business owners … The team is                                                               • Support events which bring footfall
      always happy to help connect us with …                           • Newsletter has                      and new visitors to the area
      service providers that will add value
      or save money for our company.                            @        22,627 successfully
                                                                         delivered emails
      — Melissa Chubb, Andrea Felice Furniture                           over a 2 year period

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BETTER FOR BUSINESS - VOTE YES
Platform 3

                            MANAGING

HOW WE KEEP THE
AREA SAFE, CLEAN,
GREEN & PLEASANT

                                                                                          Carlos’s Cafe

                                                   KEY ACHIEVEMENTS:                              WHAT WE WILL CONTINUE TO DO:                               FUTURE GOALS:
                                                   • £30,000 external funding                     • Work with neighbourhood • Maintain existing              • Bring a shared
                                                     for greening project won                       police teams, Lambeth        planting and introduce        electric delivery van
                                                                                                    council public protection,   more green spaces             to the area for all
                                                   • Convictions of burglars
                                                                                                    local youth groups and                                     businesses to use
                                                     & shoplifters through                                                     • Collaborate with local
                                                                                                    schools to help prevent
                                                     collaborative working                                                       organisations to have a     • Work with local
                                                                                                    antisocial behaviour,
                                                                                                                                 presence and a say in         businesses to build
                                                   • Monthly targeted extra                         street drinking &
                                                                                                                                 what happens locally,         planting in areas
                                                     ‘deep cleans’ of pavements                     shoplifting in the area
                                                                                                                                 by representing the           where fly tipping
                                                     in drier months
                                                                                                  • Extra street cleaning,       needs of businesses           regularly occurs
     “I’ve worked on a dozen high streets          • Regular clearing of ‘grot spots’               targeting of fly tipping     to the community
across London and never experienced the                                                                                                                      • Improvements to public
                                                   • Regular convictions of fly tippers             ‘grot spots’                 and thereby increase
sense of communal togetherness and                                                                                                                             realm through greening,
                                                                                                                                 footfall and custom
fighting for one another as here. I think the                                                     • Work with Lambeth                                          seating, murals and
people and business owners are part of                                                              Enforcement to remove      • Work collaboratively with     clean air initiatives
the reason for that... but also, I think this                                                       abandoned vehicles           our partners and other
[Station to Station] information sharing                                                                                                                     • Secure extra funding
                                                                                                    from the area                local BIDs to make sure
group plays its role!! What a fantastic asset.”                                                                                                                to decrease pollution
                                                                                                                                 our efforts are joined up
David Yuill, Manager,                                                                                                                                          in the area
Pedder Estate Agency                                                                                                                                                                   17
BETTER FOR BUSINESS - VOTE YES
Platform 4

                                 ADVOCACY

      HOW WE SUPPORT
      AND REPRESENT
      YOUR BUSINESSES

                                                    Double Dee Autos                                                                                                   The Electric Dining Roms

                                                       KEY ACHIEVEMENTS:                            WHAT WE WILL CONTINUE TO DO:                                           FUTURE
          We have been working in West                  • Covid-19 Support: 60+ businesses
                                                                                                    • Work with Lambeth’s Local        Lambeth, Transport for
                                                                                                                                                                           GOALS:
          Norwood for 40 years and have                   ineligible for government grants
      been so relieved with the support and                                                           Economy Team to support          London and utility companies
                                                          assisted to access Economic Resilience      the financial recovery of        (eg Thames Water) are
      advocacy since you guys appeared.                                                                                                                                  • Make new
                                                                   Funding of over £660,000*          the area post Covid-19           consulting on major schemes
      Thank you all very much.                                                                                                                                             applications for
      — Tully family, Revamp Interiors                       • Covid-19 Support: 100% of            • Act as a collective voice        that affect the area                external funding
                                                                eligible businesses received          for local businesses on       • Provide planning &                   to support the well
                                                                Covid support grants,                 important issues such as        licensing advice so that             being and prosperity
                                                                with over 25% of these                environmental sustainability, members are able to                    of S2S members,
                                                                businesses assisted by S2S            crime and community safety grow their businesses                     workers and
                                                         with difficulties accessing the funding                                                                           the environment
                                                                                                    • Represent businesses in         • Provide regular updates
                                                        • Liaison with Lambeth council to apply       dealings with landlords           and information via our          • Form more
                                                          nearly £25,000 reduction in business        (mediation, conditions, rent)     newsletters & group                industry specific
                                                          rates for high street businesses during     and with the council with         communication methods              groups so
                                                          Thames Water roadworks by using             business rates issues                                                businesses
                                                                                                                                      • Continue to respond rapidly
                                                          the council’s Revaluation Funding                                                                                can collaborate
                                                                                                    • Make sure the business            and personally to all issues
                                                        • 32 businesses helped to apply for           voice is heard when external      raised by businesses to            and share
                                                          compensation from Thames Water              organisations such as             support them
                                                         *as of June 2021
     18                                                                                                                                                                                           19
Pop West Norwood
CONSULTATION                                                                                                                                        WE ASKED: What services were the most useful to businesses?
     RESULTS
          One to one business advice                               15%

                                 Networking opportunities                            40%                                                                     One to one business advice           15%
                                            Advice on Brexit       17.5%                                                                                       Networking opportunities                                40%
                        Negotiations with landlord/Council                                 50%
                                                                                                                                                                          Advice on Brexit        17.5%
                                         Advice on planning        15%
                                                                                                                                                     Negotiations with landlord/Council                                       50%
                                       Saving money on bills                               52.5%
                                                                             We Rise                                                                                   Advice on planning         15%
                                          Safer environment                                              82.5%
                                                                                                                                                                   Saving money on bills                                      52.5%
                            Cleaner & greener environment                                                  87.5%
                                                                                                                                                                       Safer environment                                                          82.5%
                                          Access to training       15%
     We have surveyed businesses                                               The overall response on the performance                                    Cleaner & greener environment                                                              87.5%
                     Help with recruitment                                   32.5%
     about what matters to them                                                of the BID was very positive but
                Help withour
                          accessing grants                                                      67.5%                                                                  Access to training         15%
     and are building        business                                          we know there        is always room for
     plan for the next 5 years around
                          Marketing locally                                    improvement.67.5% For the next 5 year term,                                         Help with recruitment                       32.5%

     the responses.                         0                              20 we will40 work 60 on giving80more individual
                                                                                                                 100                                         Help with accessing grants                                                 67.5%
                                                                               business    support,
                                                                                   % of people surveyedwork to improve                                                   Marketing locally                                              67.5%
                                                                               inclusion, and review street cleansing                                                                        0            20             40             60           80         100
                                                                               to improve the service.
                                                                                                                                                                                                                       % of people surveyed

                WE ASKED: What are you most concerned about as a business owner within the BID?                                                          WE ASKED: What services would businesses like to see in the next five years?

                                                                                                                                                                   Assistance to access funding
                                                                                                                                                                   and planning advice                                              Support with online presence
                       60

                              55.22%                                                                                                                                                              40.9%
                                             52.23%                                                                                                                                                                    22.7%
                       50                                                                                                                                                                                                                       More environmentally friendly
                                                          47.76%                                                                                                                                                                                ways to do business deliveries
                                                                                                                                                    60
                                                                             41.8%                                                                                                                                               27.2%
                       40
% of people surveyed

                                                                                                                                                             55.22%
                                                                                             37.31%                                                   Local area improvements:
                                                                                                         35.8%                                      50                     52.23%
                                                                                                                                                      greening and seating          63.6%47.76%
                       30
                                                                                                                                                                                                                                       25%         Sector specific
                                                                                                                                                                                                                                                   business meetings
                                                                                                                                                    40                                                         41.8%
                                                                                                                             % of people surveyed

                       20
                                                                                                                                                                                                                                37.31%
                                                                                                                                                                                                                                                   35.8%
                                                                                                                                                    30                                                                       38.6%
                       10
                                                                                                                                                                                                  52.2%
                                                                                                                                                                                                                                          Local improvements:
                                                                                                                   2.98%                                                                                                                  public art and lighting
                        0                                                                                                                           20
                            Economic      Cleanliness     Crime             Rents          Decreasing   Business   Parking                                 Continued assistance in
                            downturn      of the area     rates                            customers      rates                                            accessing post pandemic support
                                                                                                                                                    10
  20                                                                                                                                                                                                                                                                      21
OUR FIVE YEAR                                                                      INCOME

      BUDGET                                                                             Levy Budget at 1.5% of rateable
                                                                                         value of eligible premises*, based on
                                                                                         481 hereditaments & daily levy charge
                                                                                         = £120,000 per annum
                                                                                         = £600,000 over 5 years**
                                                                                         *Levy chargeable to premises with a rateable value of £6,000 and over;
                                                                                         charities & empty premises receive 50% discount.
                                                                                         **Based on a 90% levy collection rate

                                            Parasel                                                                                                                  South London Theatre

                                                                                         GROWING                                                                                                    MARKETING
            You and your colleagues                   In addition to the £600,000
                                                                                         Recruitment service                                                                      Design & social media support
            have done a fantastic                     of investment through levy
      job … Give yourselves a pat on
                                                                                         Group procurement                                                                                Directories & website
                                                      payments in the first 5 years
      the back. Thanks for all your                                                      Networking, business surgeries                                                             Printed & online promotions
                                                      of the BID we have brought
      hard work and support to                                                           and training                                                                                  Seasonal promotions and
                                                      in over 30% of extra funding
      businesses in the area.                                                            £31,000 per annum                                                                                   event sponsorship
                                                      = £205,000. We will aim to
      — Steve Bradley, Managing Director,                                                                                                                                                   £21,000 per annum
                                                      surpass this target in our
      Route 1 (Parkhall Business Centre)              second term.

                                                                                                                                             GR
                                                                                                                                               OW
                                                                                                                                                                                           ING

                                                                                                                                                  ING
                                                                                                                                                                                      ET
                                                        Thank you for your help, all                                                                                          M   ARK
                                                        of you are helping us, always
                                                  available, reliable and committed!
                                                  We can only say THANK YOU guys for
                                                  the efforts, appreciate your support
                                                  and your passion! … Stay safe.                                                           E                                 MA
                                                                                                                                    COR                                           NA
                                                  — Giuseppe Di Filippo, Managing                                                                                                   GIN
                                                  Director, Mr. Francatelli                                                                                                                G

                                                                                                                                                        CONTI
                                                                                                                                                                  ADVOCACY
London Beer Factory

                                                                                                                                                      NGENC
                                                                                         CORE
                                                                                         Management,                                                                                                        MANAGING
                                                                                                                                                                                                          Public realm,

                                                                                                                                                     Y
                                                                                         business liaison
            … of course it will be a yes
                                                                                         Collection cost                                                                                               cleaning, safety
            [vote for] S2S [to] continue,
       anything that makes our                                                           Admin & accounts                                                                                      Planting & maintenance
       community better.                                                                 £30,000 per annum                                                                                        £25,000 per annum
       — Savas, owner of Efes Kebab                                                      CONTINGENCY                                                                                                       ADVOCACY
       Restaurant and Takeaway                                                           £5,000 per annum                                                                                          £8,000 per annum

      22                                                                                                                                                                                                            23
                                            Mr Francatelli
YOUR QUESTIONS                            council. The ballot will ask a simple                     How is the BID funded?                      progress of projects is also evaluated.
                                          question; Are you in favour of the                        If the ballot is successful, the BID        Copies of these quarterly financial
ANSWERED / FAQ                            proposals for the Station to Station                      will be funded in the same way as           reports are available to any member
                                          Business Improvement District (BID)?                      the last 5 year term; by an annual levy     on request. If you believe your business
                                          In order for the BID to continue, the                     of 1.5% of the rateable value on eligible   expertise could add value to the board,
                                          ballot must show a majority of those                      businesses. So if the rateable value        please email info@stationtostation.
                                          businesses voting are in favour of                        of your premises is £20,000, you will       london and join! Provided that the BID
                                          the BID, and those votes must also                        pay £300 p/a. An annual inflationary        is meeting its overall objectives, the
                                          represent a majority by rateable value                    increase will be applied, of no more        Board can vary service delivery and
                                          of the properties that vote.                              than the CPI (Consumer Price Index)         expenditure allocation according to
                                                                                                    and at the discretion of the BID Board.     the changing demands of levy payers.
A detailed statement of our               In advance of the ballot, you will
business improvement district             receive a letter inviting you to nominate                 How can I be represented?                   What forms of communication are
arrangements, including the operating     who should vote on behalf of your                         If the September 2021 ballot is             in place with the BID levy payers?
agreement & baseline agreement            organisation. You can nominate                            successful, the Proposer of the BID         All Station to Station members receive
with Lambeth Council and our              someone else to represent your                            and the BID Body, Station to Station        a financial statement with their levy
Articles of Association is available at   business; a proxy voter.                                  Ltd., will continue as a not for profit     bills. Newsletters are sent out monthly
stationtostation.london/downloads.        *The term ‘renewal’ means replacement to the              company limited by guarantee with           and the area is connected via a series
                                          existing BID at the end of its current term 01.10.2021,   the first Annual General Meeting taking     of information sharing groups.
                                          with new BID arrangements covering the same
What is Station to Station BID?                                                                     place within the first 12 months. All
                                          area and subject to the rules and arrangements
Station to Station business               described herein.                                         levy-paying businesses within the           What are S2S’s contact details?
improvement district (BID) is a not for                                                             area will be invited to join as new         Station to Station BID,
profit company limited by guarantee                                                                 members. BID Members are entitled           c/o Co-Accounting, Unit D228, Parkhall,
                                          Which businesses are eligible                                                                         62 Tritton Road, London, SE21 8DE
established in 2016. It was set up        to vote in the BID ballot?                                to be nominated to the BID Board,
for a five year term to increase the                                                                which is voted on by BID Members.           info@stationtostation.london
                                          If your business falls within the                                                                     www.stationtostation.london
attractiveness and appeal of Tulse        proposed BID area (see map on p27),                       The BID board will manage the
Hill & West Norwood as a commercial                                                                 executive team who will deliver on the      Facebook: @StationtoStationWNandTH
                                          is not specifically excluded and has                                                                  Twitter: @StationTstation
destination. If our renewal ballot is     a current rateable value of £6,000 or                     goals identified in this business plan.
successful, your BID will continue to                                                                                                           Instagram: @stationtostationbid
                                          more, it is likely you will be eligible to
serve you for another 5 years from        vote in the BID ballot. (Please contact                   How is the work of S2S monitored,
1 October 2021 until 30 September 2026.   the BID team if you are uncertain if                      what processes are in place to
All the BID’s services have to be extra   you are eligible.) The following types                    evaluate the performance of the
to those funded through business          of businesses are excluded:                               BID and its projects?
rates and any change to the BID           – Business units with a rateable                          The Station to Station board – which
boundary or to the levy rate would          value of less than £6,000                               is composed of Tulse Hill & West
require a formal alteration ballot.       – ‘Central List’ properties that are                      Norwood businesses, staff members
                                            not contained in the local rating list                  plus a council officer and a councillor
Why is Station to Station running a       – Advertising rights, telephone masts,                    – meet regularly (approximately every
renewal* ballot in September 2021?          cashpoints, car parks & car parking                     6 weeks) where the Manager’s Report
If Station to Station is to remain          places, kiosks                                          is discussed along with any ideas
as a BID, a postal ballot of eligible     – Residential estate offices                              and issues that arise. Every quarter
businesses must be held by Lambeth        – Schools                                                 a financial report is drawn up and the

24                                                                                                                                                                                                      25
                                                                                                                                                 West Norwood Health & Leisure Centre, Better Leisure
Rd
                                                                                       BRIXTON                                                                                                                                                  Belair Park

THE BID AREA

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                                                                                                                                    Tu
                                                                                                                                    lse

                                                                                                                                                                Norw
                                                                                                                                         Hi
                                                                                                                                          ll
                                                                     Ch
                                                                          ris
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                                                                                      urc
                                                                                            hR
                                                                                                    d
 The BID area is as per the list                                                                                                                                                                                                      rk
                                                                                                                                                                                                                                           Rd
 of streets below. It includes all                                                                                                                                                                                               Pa
                                                                                                                                                                                                                           low                       WEST
                                                                                                                                                                                                                      ur
 or part of the following streets:                                                                                                                                                                               Th
                                      London Beer Factory
                                                                                                                                                                TULSE HILL                                                                           DULWICH

· Avenue Park Road                   · Maley Avenue                                                                                                         e
                                                                                                                                                      Val
                                                                                                                                                  m
· Beadman Place                      · Martell Road                                                                                       igh
                                                                                                                                              a
                                                                                                                                     Le
· Beadman Street                     · Nettlefold Place

                                                                                                                                                                                                                                                         S Croxt
· Bloom Grove                        · Norwood High Street (1–172)

                                                                                                                                                                                                                                                           ed Rd
· Chatsworth Way                     · Norwood Road (150A–end)
· Chestnut Road                      · Parade Mews
· Christchurch Road                  · Park Hall Road

                                                                                                                                                                       Norw
· Cotswold Street                    · Penrith Place

                                                                                                                                                                            ood R
· Dalton Street                      · Pilgrim Hill

                                                                                                                                                                                 d
· Deerbrook Road                     · Robson Road
· Devane Way                         · Romola Road
· Dunbar Street                      · Rothschild Street
· Dunelm Grove                       · St. Faith’s Road
· East Place                         · Station Rise
                                                                                                                                                                WEST
· Ebury Mews                         · Tritton Road                                                                                                             NORWOOD
· Elmcourt Road                      · Tulse Hill (182–204)

                                                                                                                                                                                           Norw
· Ernest Avenue                      · Ullswater Road
                                                                                                                 Leigham Court Rd

                                                                                                                                                                       Knight’s Hill

                                                                                                                                                                                            ood
· Hannen Road                        · Ulverstone Road

                                                                                                                                                                                              High
· Hardel Rise                        · Waring Street

                                                                                                                                                                                                  Stre
· Harpenden Road                     · Waylett Place

                                                                                                                                                                                                   et
                                                                                  Photography © Peter Williams

· Knights Hill (1–152)               · Weaver Walk
                                                                                  www.park-studio.com

· Knight’s Hill Square               · Windsor Grove
                                                                                  Design Linda Lundin

· Lancaster Avenue                   · York Hill
· Landsdowne Hill
· Langmead Street

                                                                                                                                                                                                         Elde
                                                                                                                                                                                                          r Rd
                                                                                                                                                                                                                             Norwood Park
                                                                                                                                                                             Tivoli Park
26                                                                                                                                                                                                                                                  27
KEY DATES
                                             June 2021
                                          Launch of BID
                                          Business Plan
                                     All eligible businesses
                                     receive a letter asking
                                       for confirmation of
                                          voter’s details

            5th AUGUST
        Lambeth Council
     give Notice of Ballot to
       eligible businesses

                                           25th AUGUST
                                      Ballot papers go out
                                     to eligible businesses
                                      (it is a postal ballot)

       29th SEPTEMBER
          Ballot Day!
      Deadline of receipt
     of your ballot paper:
                                                      S
           by 5pm                         VOTE YE

                                   @StationTStation
                                   /StationtoStationWNandTH
                                   @stationtostationbid
                                info@stationtostation.london
                                www.stationtostation.london

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