Careers NSW External Briefing Pack 23rd July 2021 - CDAA
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Careers NSW External Briefing Pack 23rd July 2021
Careers NSW: Overview
• Premier’s press release on 17th March announced the establishment of Careers NSW - a new service that
“
will provide every worker, graduate and student in NSW with access to quality and personalised careers
guidance and advice.
Careers NSW is a response to a review of the NSW vocational “Everyone in NSW will have access to a confidential career adviser,
education and training sector by David Gonski AC and Peter regardless of their experience or education, to help find a job or change
Shergold AC, In the Same Sentence, that recommended NSW profession and drive the COVID-19 recovery”. SMH, March 17, 2021
Government:
“Careers NSW will allow people to be guided by the experiences of
workers ingrained in the industries they are looking to enter.” Premier
”
Berejiklian, March 2021
“...establish Careers NSW to make lifelong career information,
advice and professional career guidance accessible to students, “The NSW Government will target highly-credentialed volunteers …to
trainees and employees seeking to enter the labour markets, lend their time and industry expertise”. Minister Lee, March 2021
upgrade skills or change careers...”
“Students and people looking to change careers or develop their skills
deserve access to lifelong careers advice to make informed decisions
on their future,” Minister Lee, March 2021
‘In the same sentence: bringing higher and vocational education together’
https://education.nsw.gov.au/about-us/strategies-and-reports/our-reports-and-reviews/review-on-the-
nsw-vocational-education-and-training-sector
2
Careers NSW:
DESIRED OUTCOMES
WHY ARE WE DOING THIS ?
Accessible
Gonski & Shergold Review "decisions are often inadequately informed" • available to all eligible residents in NSW
• regardless of location
"while there are notable exceptions career advice is often patchy" • via a range of options – online, phone, face to face
• affordable
"for post school leavers looking to develop skills or change careers advice is • easy to navigate
also difficult to access" Connected to Industry
• current information on growth sectors and/or locations and related
Joyce Review (2019) - "a great deal of information is published" employment opportunities
• access to volunteer "Industry Experts" for information on specific
"fragmented across diffferent websites" "not always complete" "difficult to navigate" industries and related career opportunities
Careers NSW environmental Scan - confirms Gonski/Shergold and Joyce plus Consistent quality of Services
Promote the benefits of career advice
- Variance in cost and quality of services and related offerings
• regardless of an individual's age or stage in career life cycle
• a positive experience for service users to the extent they will
- Career advice is targetted at a youth audience - (under 25) be eager to return
• strong user traffic
HOW IS IT DIFFERENT ? [Objectives for Policy Design]
Don't duplicate - assess, and where appropriate, connect
Relevant for all ages and/or cohorts and/or careers stages
Inbuilt connections to other NSW Government careers/skills/employment information and services
3Project background The Careers NSW PILOT program will be delivered by Service NSW in partnership with the Department of Education and aims to providing career advice for targeted specific adult cohorts. The online pilot is expected to launch in September 2021 and will be used to inform a full- scale Careers NSW roll out in mid-2022. The full-scale model will see Careers NSW services expanded to include, school students, their career advisors, parents, school leavers, the unemployed, and both younger and mature aged workers.
Pilot Cohorts & Industries
We are targeting four cohorts for the pilot, each includes target demographics and target industries. There will also be an
unrestricted minimum online service.
Coffs
Harbour
Armidale
Penrith
Liverpool
CALD = Culturally and Linguistically Diverse 5Customer Journey – Careers NSW Pilot
Potential Future Pathway
Customer connected to
Careers NSW landing page
and additional supports: Customer is matched
with a Career
For example Guidance Advisor
(professional)
National Careers Institute and makes a booking
(NCI) Resources via Whole of
Government Booking
Skills Compare... etc System
If not eligible for pilot
Referrals determined by
persona:
Customer needs
Completes 1. I'm unsure what my
career guidance
Assistance future career or job is and Customer is matched
Goes to Service NSW Finder/Questionnaire need help figuring out what with an Industry
job suits my skills and expert
Possible entry points: experience and makes a booking
Matched outcomes
1. Service NSW general Customer eligibility is via Whole of
produced by Service 2. Has a career in mind
website determined, through Government Booking
NSW and needs advice on options
confirmation of: System
Customers will be asked to reach my goals
2. SNSW Careers NSW to complete several
Website Location (LGA), and questions, including 3.Knows what course
persona they want to do but unsure
3. SNSW Service Centre Over 18 how to find it
If eligible for pilot
4. Service NSW Contact
Centre
Customer is matched
with a Skills Hub
Advisor
and makes a booking
via Service NSW
(Pilot: online;
Scale: omni-channel)Volunteer Strategy
A tiered strategy involving volunteer Ambassadors, and Industry Experts
Pilot Phase – End September to mid 2022.
Tier 1 Tier 2
Ambassadors Industry Experts
Role • Promote Careers NSW & relevant • Discuss employment experience and career
Industry opportunities in their industries
• Promote Careers NSW & their Industry
Profile & Channels • Video series and Webinar • Agreed commitment to 1 on 1 discussion with Careers
Participation (Minister Hosted) NSW service user
• Media events & Careers NSW • Video series participation & Careers NSW events when
events when available available
• Bookings via new Service NSW
Current status • Minister Lee to invite participants • Emails and calls to invite participation Week
commencing 26 JulyKey Dates
Activity Timeframes (Indicative)
EOI published 19th July 2021. Completed
EOI supplier briefing 23rd July 2021. Completed
Enquiries cut-off 4th August
EOI closes 13th August 2021
Evaluation and shortlisting August 2021
Contract execution August/September 2021
Pilot commencement September 2021
Evaluation and Business Case September 2021 – July 2022
Careers NSW – Full Launch July 2022
8Coming soon: Have your Say - https://www.nsw.gov.au/have-
your-say
9Questions
Any questions?
Please email careersnsw@det.nsw.edu.au
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