Updated 9 march 2020 (subject to amendments) - itsa-alliance.org

updated 9march 2020
(
subjectto amendments)

Thursday 18 June
                National Association Board of Directors Meetings (by invitation only)
                   • Deutscher Textilreinigungs Verband (DTV – Germany)
                   • De Federatie van de Belgische Textielverzorging (FBT – Belgium)
08:00 – 12:00
                   • Laundry Association of Australia (LAA – Australia)
                   • TRSA, the Association for Linen, Uniform and Facility Services (North America)
                   • Textile Services Association (TSA – United Kingdom)
12:00 – 13:00   Association Leadership Lunch (by invitation only)
                WTSC Welcome Coffee & Registration
13:15 – 14:00

                Market Opportunities: Global Textile Services Market Analysis
                KEYNOTE: Claire Casey, Global Managing Director, Public Policy, The Economist Intelligence Unit

                An exclusive presentation of the first-ever global textile services market analysis by Claire Casey
                from The Economist Intelligence Unit (EIU). Covering 13 key countries and combining industry
                expert insights with The Economist’s key sector data and trend analysis, it has been designed to
                give you insights to help shape your strategy and investments including:
                    • Growth markets/segments
14:00 – 14:45       • Demographics
                    • Key change drivers in the global economy

                WTSC delegates can purchase the EIU Global Textile Services Market Analysis at significantly
                discounted rates. Visit here for more details.
                Exploring Key Opportunities Part 1 – A Global Outlook
                PANELISTS:
                James D. Kearns, Executive Vice President, Chief Financial Officer, Alsco Inc.
                2 Laundry Operators TBC
                MODERATOR: Claire Casey, Global Managing Director, Public Policy, The Economist Intelligence
                Unit
14:45 – 15:30
                An executive panel from market leading, globally operating textile service providers exchange
                expert views on what the market research means for the industry as a whole. The session will
                explore how the focus areas identified in The Economist report, global indicators, and shifting
                client profiles and expectations come together to paint the picture of the industry as we enter a
                new decade.
15:30 – 16:00   Coffee Break
                Exploring Key Opportunities Part 2 – Regional Outlooks
                PANELISTS:
                Jose L. Jacques, CEO, Lavartex
                2 Laundry Operators TBC
16:00 – 16:45   MODERATOR: David Stevens, CEO, TSA

                Laundry executives examine regional variations, opportunities, and how they see key segments
                evolving. Using both the market research and their own case studies, panelists will look at how
                global trends are influencing companies of varying sizes in diverse locations.

16:45 – 17:00   Day 1 Closing Remarks
                Happy Hour
17:00 – 18:00

19:00 – 21:30   WTSC Dinner

                                               Friday 19 June
08:30 – 09:00   Welcome Coffee
                Applying Technology Innovation - Digital Transformation
                KEYNOTE: Tom Raftery, Global VP, Futurist, & Innovation Evangelist, SAP

09:00 – 10:15   Renowned speaker Tom Raftery, SAP’s Global VP, Futurist, & Innovation Evangelist will cover
                topics such as customer experience in product as a service business models; how digital
                transformation facilitates a more circular and sustainable economy, and innovation in mobility,
                logistics and energy.
10:15 – 10:45   Networking Break
                Customer Focused Innovation in Textile Services
                General Session

                As well as operating efficiency gains, digital technologies bring new possibilities to engage with
                and serve customers. At the same time these can create new expectations. How does the
                industry tailor these tools to laundry services? How do you navigate new questions of data
10:45 – 11:45   transparency? How does textile services position itself as innovative, customer centric and
                adding value to the clients’ business?

                **Laundry case studies and panel details to follow

                Operations Focused Innovation in Textile Services
                PRESENTATION 1: Future of work in laundry 4.0: Opportunities and challenges for establishing
                smart industrial laundries (IntWash)
                SPEAKER: Dr. Igor Kogut, Deputy Division Manager of Research & Development, Hohenstein

                Industry 4.0 provides new insights and capabilities to drive operating efficiencies and overcome
                labor shortages. To capitalize on new technology, new knowledge and skills are required. What
                are the key steps involved? How is the industry already implementing new technologies and
                what are the lessons learned? What will the next decade hold and how do you stay on top of
11:45 – 12:45
                technology?

                Laundry Case Studies and Panel
                PANELISTS:
                James D. Kearns, Executive Vice President, Chief Financial Officer, Alsco Inc.
                Additional panelists TBC

Networking Lunch
12:45 – 14:00

                What Does Sustainability Mean in the 2020’s?
                General Session

                Sustainability is a constantly evolving concept. So, in the context of this global gathering and the
                market research outlook, what does it mean for today’s laundry operators? Are there now
14:00 – 15:00
                globally accepted benchmarks? What the key drivers – the regulatory outlook, or customer
                expectations? How are the key issues defined and shaped? What is the role of technology in
                measurement, mitigation, or reporting?

                **Laundry case studies and panel details to follow
15:00 – 15:30   Networking Break
                Textile Services Role in Creating a Circular Economy
                PRESENTATION: Circletex – Circular Economy Project for Textiles in Flanders, Belgium
                SPEAKER: Michiel Van den plas, Project Manager, Circletex
                MODERATOR: Philip Rebry, President, FBT

15:30 – 16:30   Textile rental businesses already support key circular principals and provide alternatives to single
                use products in several sectors but is the industry ready and able to take it to the next level?
                What does a circular textile economy actually look like and what are the key processes involved?
                Crucially, what are the barriers to a more circular industry and how can they be overcome?

                **Laundry case studies and panel details to follow
16:30 – 16:45   WTSC Conference Closing
                WTSC Closing & Texcare VIP Opening Dinner
                Hosted by Messe Frankfurt and VDMA TFL, is a fun way to round off the congress and get ready
                for an innovation-packed trade show the next day. Join in for relaxed networking, fine local food,
18:00 – 21:00   and sip on regional apple cider, while you explore the city on Frankfurt’s sightseeing tram.

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