VIETNAM POST'S IPP APPROACHING TO MARKET - VIETNAM POST
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EC 2018 Doc 19
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VIETNAM POST
VIETNAM POST’S IPP
APPROACHING TO MARKET
VIETNAM POST 2 PART 1 – E.commerce in global vision and in Vietnam PART 2 – Business Strategy and Vietnam Post’s IPP approaching to market. PART 3 – Challenges.
VIETNAM POST 3
PART 1: E.commerce in global vision and in Vietnam
VIETNAM POST 4
PART 1 – E-COMMERCE in global vision
9,7% retail revenue in 2017
was from online shopping
website
* According to Google and Temasek,
Include: - Countries in APPU: global ecommerce market in
-UK: 14% + China: 11% Southeast Asia reached 11 billion
-USA: 11% + India: > 5% USD in 2017, increased 41%
+ SG, NZ: ~5% compared to 2015.
+ HK: ~ 3% * Vietnam is one of the market with
+ TH: ~2% highest speed in Southeast Asia,
gaining 33%.
Source: POC C3
VIETNAM POST 5
PART 1 – E-COMMERCE in global vision
Top 4 retailers: Amazon, Ebay,
Alibaba, and Wish are the
retailers accounted for 2/3 cross Top couriers
Others
border e-commerce trade.
14%
Other Amazon
25% 70%
31%
16% Posts
DHL: 4%
UPS: 2%
DPD:1%
GLS: 1%
ASOS Fedex: 1%
1% Other: 7%
Ebay
Apple 18%
1% Wish
Alibaba/Al
Zalando 8%
iExpress
2% 14%
Source: POC C3
VIETNAM POST 6
PART 1 –E-COMMERCE in Vietnam
• In 2017, Alibaba invested 1 billion USD in Lazada,
increased total capital of 83% Alibaba owned at Top fanpage with most like
Lazada.
• JD - competitor of Alibaba at China market invested
44 million USD in Tiki,. The new wind brought the
electronic payment Alipay, through the corporate
with NAPAS Vietnam.
• DHL eCom join the e-commerce delivery market of
Vietnam since 2017.
• 2017 is also the year that many big name in e-
commerce “gone away”
• Ebay has not officially appear in Vietnam market yet.
• Zalora officially changed the name to Robins Vietnam.
The opportunity for courier enterprises to provide logistic
service, including Vietnam Post for e-commerce enterprises to
reach the international market.
Source: VECOM
VIETNAM POST 7
PART 2 – Business Strategy
and Vietnam Post’s IPP approaching to Market
VIETNAM POST 8
PART 2 – 1. BUSINESS STRATEGY
Period 2018-2020 of Postal service + Postal finance serrvice + Distribution
2020
Revenue: ~ 886 million USD, MIC’S APPROVAL:
Revenue: ~ 1 billion USD,
in which Postal Service takes up 38,3%.
in which Postal Service takes up 52,5%
Target to complete revenue target
before 2020 deadline approved by MIC TARGET OF VNPOST:
Revenue: ~1,3 billion USD in which Postal
2018
Service takes up 52,5%
Source: VNPost
VIETNAM POST 9
PART 2 – 2. MARKET ORDER
Customer Need of customers Service
C2C - Expecting to drop off, cheap rate, delivery USO
standard not so strict. Letter Post
- Sending with plenty goods Parcel Post
- Hard to approach order app.
B2B – SMEs - Expecting to pick up at customers’ address, Express
favorable rate, strict and short delivery service
standard, tracking events, after sale.
- Sending with standard goods
- Approach order app, creating bill.
B2C – - Expecting to pick up at customers’ address, Letter Post
Ecommerce favorable rate to save cost , clear delivery Parcel Post
customers standard , tracking events, after sale Express
- Sending with plentiful goods Ecommerce
- Approach order app, creating bill. Product?
-Particular product for ecommerce.
Source: VNPost Market Survey
VIETNAM POST 10
PART 2 – 2. PRODUCT ORDER
C2C –Letter Post,Parcel Post
B2B-EMS
B2C-Letter Post+Parcel +EMS
Ecommerce productVIETNAM POST 11
PART 2 – 3. INTERNAL LEGAL SUPPORT IN VIETNAM
Chapter I- Article 3.2: “Shipments include
letters, packages, shipments accepted,
transported & delivered legally via postal
networks”.
Chapter I – Article 3.4: “Public postal services
refer to postal services provided upon
request by the State, icld common postal
services, postal services for national defense,
-Postal Law No 49/2010/QH12 – issued in security, and other special purposes”
2010 provides for postal operations; Postal Law is open and
organizations and individual’s rights and Chapter 1 – Article 4.3: “Protect the
responsibilities relating to postal confidentiality of correspondence under
operations and postal management of the support to Vietnam applicable laws”
state. Post to deploy IPP
- Apply to organization and individuals Chapter 1- Article 4.4: “Ensure the regular,
involved in postal operations in Vietnam stable provision of public postal services”VIETNAM POST 12
PART 2 – 3. IPP ON MARKET ORDER
INTERNATIONAL POSTAL SERVICE
DOCUMENT NON DOC
Economy EXPRESS Economy EXPRESS
UPU Small
Untrack Track Priority Parcel
EMS Packet UPU EMS Priority
Ordinary
Ordinary Registered Registered
Letter, Printed Ordinary Registered
Letter Printed Ordinary R Traditional
Doc, matter M bag
Doc, matter
M bag
Postcard Postcard Epacket EcomproVIETNAM POST 13
PART 2 – 4. Solutions to support IPP implementation
INTERNATIONAL POSTAL SERVICE
EAD transmission & launch UPU projects in
VN (ORE, SECUREX).
DOCUMENT NON DOC
Modernize & Automize all Hubs as sorting
Economy EXPRES
S
Economy EXPRESS mail centers & OEs
Untrac
k Track
UPU
EMS Priority
Small
Packet
Parcel Renovate and upgrade IT application
UPU
Priority
EMS
Or
Ordi din Reg Reg
nary ary Or iste iste Regi
Lett Pri din red red ster Tradi
nt ary Lett Ordi
er,
Doc,
Post
ed
ma
M
ba
er
Doc
Prin
ted
mat
ed
M
bag
nary
R
Epac
ket
tiona
l Ecomp
ro
Standardize human resources
card tte g , ter
r Pos
tcar
dVIETNAM POST 14 PART 2 – 4.1. Full EDI Implementation in Vietnam
VIETNAM POST 15 PART 2 – 4.1. Full EDI Implementation in Vietnam
VIETNAM POST 16 PART 2 – 4.1. Full EDI Implementation in Vietnam
VIETNAM POST 17 PART 2 – 4.2. Quality Control & Monitor in Vietnam Monitoring of Postal System (MPS) – http://mps.vnpost.vn Real-Time event monitoring
VIETNAM POST 18
PART 2 – 4.2. Quality Control & Monitor in Vietnam
Monitoring of Postal System (MPS) – http://mps.vnpost.vn
Volume & Revenue Statistics
Volume + Revenue
Volume + Volume +
Revenue day Revenue of
13 June 15 nearest
days
Monthly
Quarterly
Volume +
Volume +
Revenue
RevenueVIETNAM POST 19 PART 2 – 4.2. Quality Control & Monitor in Vietnam Monitoring of Postal System (MPS) – http://mps.vnpost.vn Item event Monitoring for Domestic
VIETNAM POST 20 PART 2 – 4.2. Quality Control & Monitor in Vietnam iQCS (Quality Control System for International Postal Services) http://iqcs.vnpost.vn Item last event monitoring in Real-Time (based on EMSEVT v3.0 events)
VIETNAM POST 21 PART 2 – 4.2. Quality Control & Monitor in Vietnam iQCS (Quality Control System for International Postal Services) http://iqcs.vnpost.vn Backlog Items Statistics
VIETNAM POST 22 PART 2 – 4.2. Quality Control & Monitor in Vietnam iQCS (Quality Control System for International Postal Services) http://iqcs.vnpost.vn Delivery Standards & Target Statistics
VIETNAM POST 23 PART 2 – 4.2. Quality Control & Monitor in Vietnam iQCS (Quality Control System for International Postal Services) http://iqcs.vnpost.vn LEG 2 Monitoring (based on CARDIT/RESDIT msg)
VIETNAM POST 24 PART 2 – 4.2. Quality Control & Monitor in Vietnam iQCS (Quality Control System for International Postal Services) http://iqcs.vnpost.vn LEG 2 Monitoring (based on CARDIT/RESDIT msg)
VIETNAM POST 25
PART 2 – 4.3 NETWORK REFORM
Before AfterVIETNAM POST 26
PART 2 – 4.3 NETWORK REFORM
PARCEL SORTING SYSTEM
Advantage
Fast scanning
Less broken
Easy to maintain
Total Area of sorting center: Min: 20.000m2, Max:
50.000m2
Equipped by semi-auto sorting technique
Each sorting center for provinces/Cities PO of each region.
Average Capacity: 9.000 - 18.000 items/per hourVIETNAM POST 27
PART 3 – CHALLENGESVIETNAM POST 28
PART 3 – CHALLENGES
• The need to set up a particular product for ecommerce market is so urgent.
Service
• In term of IRP, it’s mandatory to set up remuneration for particular product for
Remunera E.commerce which is competitive in the market
tion
• It is suggested to set up strategy approved by UPU & WCO for the electronic
Customs customs clearance based on CDS for next step.
issues
• It is recommended UPU & IATA to give support in renovating the picking up
process btw posts and airlines, using CN38 (as MAWB) to check data, enhancing
Airline
awareness to handle DG goods
issuesVietnam Post: Delivering more
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