Chief Operating Officer - Information for Candidates - Fisher ...
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Chief Operating Officer Information for Candidates
Organisation Overview
VETASSESS is Australia’s largest skills assessment provider, authorised by the Australian
Government.
It is recognised for its expertise in assessments built on over 22 years’ experience in
assessing the qualifications and work experience of prospective migrants, and supporting
individuals’ applications for employment, course entry and industry membership. It assesses
28 trade occupations and more than 360 professional occupations from various industries.
The organisation’s portfolio of services expands to include educational research and
consultation on assessment standards, test design and curriculum development. Our key
service areas include:
VETASSESS is part of the Bendigo Kangan Institute (BKI), the group entity for Bendigo TAFE,
the Kangan Institute, VETASSESS and eWorks.
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Chief Operating Officer | VETASSESS
Position Overview
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Position Purpose
The Chief Operating Officer (COO) is responsible for finance, reporting, legal, risk and
compliance, procurement, customer experience and operations initiatives of VETASSESS to
deliver against the strategic plan.
The incumbent will provide strong financial direction, oversight and business analysis while
monitoring and reporting on operational performance. The COO will lead and advise on
corporate governance and is responsible for statutory reporting.
In supporting the strategic plan, all areas of the business will be supported, particularly where
there is a need to assess new business proposals and tenders from a commercial perspective
and prepare pricing models as required.
Will be responsible for all facets of VETASSESS facilities management, including coordination of
maintenance work, management of facilities services contracts to support the operational needs
of the business.
Supervisory Responsibilities Budgetary Responsibilities
• Assistant Manager, Corporate Services • $40 million revenue
• Finance Business Partner
• Operations Officer
• Senior Administrative Officer
• Manager, Data Analytics and CX
• Quality and Compliance Coordinator
Stakeholder Management
Internal External
• VETASSESS Committee • ASIC and ACNA
• Executive Director • Regulatory authorities
• VETASSESS senior management team and all staff • Government departments
• BKI business performance team • Vendors and suppliers
Chief Operating Officer | VETASSESS 3
Key Responsibilities and Accountabilities
Provide strong financial direction, oversight and commercial business analysis for existing
business and new business opportunities. Challenge proposed and existing business models
and profit formulas to ensure opportunities are structured for commercial success.
Support the financial viability of VETASSESS through robust commercial analysis, is innovative
in approaches with a focus on developing new businesses and participate in the review and
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approval processes for business contracts and financial decisions, including pricing policy.
Provide expertise for managing sophisticated financial interactions with particular knowledge
of contracts, risk management and procurement.
Monitor and report on financial/operating performance metrics for the organisation.
Financial Control and Reporting
• Lead a team of finance professionals to manage, develop, implement, support key financial
processes, and exercise financial management responsibilities.
• Manage VETASSESS financial, statutory, and regulatory requirements to achieve financial
efficiencies and sound financial management practices.
• Implement and support financial policies, procedures and processes across VETASSESS.
• Maintain robust financial management systems providing business planning, budgeting,
performance measurement, business and financial analysis and statutory reporting.
• Ensure financial information is reliable, accurate and meets legislative and key partnership
requirements.
• Provide leadership and administrative oversight in the planning, implementation and
management of major projects.
• Ensure regular monitoring and reporting on the implementation of VETASSESS strategic and
annual plans and related performance indicators, providing reliable information about
performance to stakeholders.
Legal, Risk and Compliance
• Provide the Executive Director and Directors with assurance that VETASSESS maintains an
appropriate risk profile.
• Maintain suitable relationships to keep up with current financial and risk management
processes.
• Ensure implementation of VETASSESS risk management framework and quality assurance.
• Manage, in conjunction with the Executive Director, the release to external organisations of
any data relating to the financial performance of the organisation and the individual
business units.
• In conjunction with the Chairman VETASSESS Committee and the Executive Director, ensure
that all matters relating to the conduct of the VETASSESS Committee are managed in
accordance with all statutory requirements.
Contract Management and Sourcing
• Lead the application of the VETASSESS contract management and sourcing strategy for the
business across a wide range of goods and services to support achievement of the business
plan by building strong relationships and working with key customers.
• Ensure compliance with all legislative and governance requirements with respect to
procurement and contract management activities.
Chief Operating Officer | VETASSESS 4
Key Responsibilities and Accountabilities
Customer Experience
• Lead a multidisciplinary team and play an instrumental role in creating positive employee
and customer experience across VETASSESS products and services.
• Support the continuous development of customer experience strategy under the Customer
Service Charter.
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• Encourage customer centric discussions and decision making and ensure the business is
working towards a closed-loop customer experience management model.
Facilities Management
• Oversee coordination and monitoring of all VETASSESS planned and unplanned
maintenance and repair of office equipment and facilities to ensure effective operating
capacity to meet strategic objectives.
• Act as equipment custodian by ensuring inventory controls are in place, maintaining
records, asset management register updated.
• Support and supervise renovation projects, and review project drawings, plans and reports
on building compliance.
• Manage facilities budget and cost management, apply best practice in energy efficiency,
waste management and environmental stewardship.
• Negotiate and manage contracts for outsourced building services and ensure vendors and
suppliers deliver as agreed.
• Responsible for office security and maintenance of appropriate controls such as CCTV.
• Ensure team is prepared with necessary training to assist in emergencies, evacuation of
staff/visitors if required.
Team Management
• Motivate, coach, and manage staff towards the achievement of goals. Provide regular
feedback, including documented performance management. Address poor performance
and nurture high performers.
• Monitor the skills required for delivering services, develop successors and communicate
organisational and functional direction to the team.
Strategy and Alignment
• Ensure that VETASSESS complies with the provisions and requirement of all legislation and
governance frameworks, including financial delegations.
• Develop the strategic plan for the area to ensure it keeps pace with change in order to
meet customer needs and VETASSESS strategic objectives.
• As a member of the VETASSESS Senior Management Team, provide strategic guidance and
advice in the development of the vision, mission, goals, objectives and strategic plans to
influence sustainability of VETASSESS’s financial viability, programs and services, public
image and reputation.
Chief Operating Officer | VETASSESS 5Key Skills and Experience
A relevant degree and post graduate qualifications in Business, Commerce or Accounting and
extensive management experience in finance, operations, and facilities; preferably with
Company Secretary experience.
Eligible for CPA Australia or CA membership.
Other Position Related Information
Delegation of authority
• BKI’s Delegation of Authority Policy outlines the decision-making authority of this role.
Child safety
• Bendigo Kangan Institute (BKI) is a child safe organisation. As such all employees, volunteers,
contractors and service providers are required to promote a culture of child safety, comply
with Child Safety laws and reporting obligations of suspected child abuse per institute Child
Safety policy and procedures.
• All employees are required to hold and maintain a current Working With Children Clearance
for the duration of their employment.
Occupational health, safety and wellbeing
• The table overleaf is a compilation of summarised responsibilities for this role in accordance
with the BKI OHS & Wellbeing Framework 2020-2025. Other specific responsibilities are
incorporated into BKI Policy and Procedures where they vary from this.
Application Instructions
To apply, please go to fisherleadership.com and choose 'APPLY ONLINE' from the menu.
Submit your cover letter and resume to Associate Partner, Sharyn Gowans, quoting reference
VETcoo0921, or call 1300 347 437 for further information.
Your application should include:
• A brief covering letter, clearly quoting VETcoo0921 and detailing your experience relevant to
the position in line with the key responsibilities above, citing evidence to support your claims.
• A complete and current CV.
The closing date for applications is Monday, 27 September 2021.
Chief Operating Officer | VETASSESS 6Occupational Health, Safety and Wellbeing
Role Responsibilities
Heads of, • Ensure activities of the portfolio or department comply with the
Directors and Occupational Health and Safety Act 2004, Occupational Health and
Safety Regulations 2017 and the BKI Occupational Health, Safety &
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Wellbeing Management System (OHSW MS), including implementation
Management and monitoring.
• Demonstrate leadership and commitment with respect to the OH&S
management system by ensuring that the:
o HSW policy and objectives are established and compatible with
BKI’s strategic direction.
o OHWS MS requirements are integrated into BKI’s business
processes.
• Promote the importance of effective HSW management, conforming
to the OHSW MS and continual improvement.
• Support other managers to demonstrate their leadership as it applies
to their areas of responsibility.
• Develop, lead and promote a culture in the organisation that supports
the intended outcomes of the OHWS MS.
• Ensure that health, safety and wellbeing consultation arrangements
are implemented and sustained.
• Allocate appropriate resources to fulfil the BKI Occupational Health,
Safety & Wellbeing Management System (OHSW MS) requirements.
• Monitor review and ensure implementation of hazard and risk plans for
their area of responsibility.
• Monitor the health, safety and wellbeing performance of portfolio or
department and direct reports including internal health, safety and
wellbeing reports and performance indicators.
• Fulfil other responsibilities as outlined in the BKI Occupational Health,
Safety & Wellbeing Management System (OHSW MS) documentation.
Employees, • Take reasonable care for their own health, safety and wellbeing and
students and that of others.
others • Implement remedial actions and control measures within their control
that are established for the purposes of health, safety and wellbeing.
• Comply with any reasonable instruction of BKI and its management.
• Comply with the relevant health, safety and wellbeing policies and
procedures, including reporting of hazards or incidents in line with the
incident reporting procedure.
• Fulfil other responsibilities as outlined in the BKI Occupational Health,
Safety & Wellbeing Management System (OHSW MS) documentation.
Chief Operating Officer | VETASSESS 7You can also read
