Cisco Broadband Index - Workforce Insights on Access to Internet Services
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
Cisco Broadband Index Workforce Insights on Access to Internet Services
Contents 3 Executive summary Country spotlights 4 United Kingdom 6 France 8 Germany 10 Italy 12 Russia 14 Poland Cisco Broadband Index 2021 2
Executive summary
Governments and policymakers
across Europe have committed to
improving connectivity - but workers
demand that they accelerate efforts
to bridge the digital divide.
Our working lives are changing fast. The Covid-19
pandemic has caused the vast majority of the
workforce to be temporarily shut out of their office
roles, and some may never be back on-site full time.
With flexible working increasing and people
spending more time online comes a clamour for
better internet access. Across Europe, many are
A new digital deal
struggling for reliable connection as they try their
best to remain productive. Insufficient access is a wide-reaching problem
that touches people across all age groups, income
To discover how people feel about their current
brackets, and levels of education.
connectivity Cisco has surveyed thousands of
workers in six major European countries. To underpin sustainable recovery, changing the
economics of the internet by transforming our
Governments in all of the markets we surveyed have
network infrastructure is essential, as is close
publicly committed to improve connectivity.
collaboration between policymakers and SPs.
It’s a political hot potato: 81% of the workforce
We need to ensure connectivity creates an equal
are calling on their leaders to accelerate plans for
level playing field - working faster, harder and
high-speed and reliable internet as Europe strives to
reaching everyone.
leave the pandemic behind.
Digital connectivity has been described as a
Our study found out that 76% think quick and
“precondition” for the EU achieving its digital agenda.
reliable internet is crucial for rebuilding economies,
We welcome the Recovery and Resilience fund’s
while 78% of employees believe it’s a “necessity”.
digital focus that will help pave the way for long-
Meanwhile, 72% say access to broadband is term recovery. The European Commission’s Digital
essential to developing a well-educated and Compass is another important initiative, in addition
informed population. A further 53% state investment to national governments’ strategies to ensure
in universal connectivity is now as important as broadband infrastructure reaches every household.
spending to maintain public utilities infrastructure.
The existing efforts are encouraging, but there’s
47% would pay more for a safer connection.
much more to do. Demand and intent are abundant -
Urgency is clear - as is the digital divide that now time is of the essence.
threatens inclusive recovery from the pandemic
crisis: 46% say unreliable connection across the
countries we surveyed meant they missed out on
access to critical services such as online doctor
check-ups and virtual school lessons.
81% of workers are calling on
In addition, 66% believe affordability will soon
become a major issue across Europe in the absence governments to accelerate
of action from policymakers and service providers
(SPs) - who, for their part, are starting to tackle the
plans for high-speed and
issue. This is vital, because without SP expertise our reliable internet
internet infrastructure would collapse.
Cisco Broadband Index 2021 3
Cisco Broadband Index
Spotlight:
United Kingdom
Workers need improved internet
access wherever they want to
connect, and are keen for ministers
and providers to deliver promised
programmes
The UK Government has stated aim to ‘build A majority also think that economic growth must
back better’ following the pandemic, with a focus be built on better internet access: 69% of workers
on levelling up opportunity across the country. state this. Furthermore, almost two thirds (65%) say
Connectivity is a key part of this goal. having access to fast and reliable internet is critical
The target is for at least 85% of UK premises to have to developing and maintaining a well-educated and
access to gigabit-broadband by 2025. Ministers will informed population.
“seek to accelerate roll-out further to get as close to Strongly linked to this sentiment, more than half
100% as possible”. of UK workers (55%) believe broadband should
Despite that, 72% of UK-based workers want an even be free.
quicker upgrade. It’s an issue that spans age groups, Collaboration between SPs and government is
with consensus among older and younger workers. crucial to transforming the UK internet infrastructure
48% even believe Government investment in fast, to build a network that will satisfy immediate and
reliable internet is just as important as maintaining future demand for strong, reliable connectivity.
the national water and energy infrastructure.
Upgrade urgency
63% say affordability of reliable broadband is set
to become a major issue in the UK, and 66% view
secure, fast, reliable connection as a necessity.
Key takeaways
66% say access to 72% think the 69% agree accessibility 65% say having access
secure, fast, reliable Government should of fast and reliable to fast and reliable internet
connection is a necessity accelerate its plans to internet is critical to future is critical to developing
ensure high-speed, economic growth and maintaining a well-
reliable internet for educated and informed
everyone in the UK population
Cisco Broadband Index 2021 1
https://www.levellingupgoals.org/ 4
Spotlight: UK
Connection strength and reliability is an Access anxiety
additional concern for UK users.
50% rate connectivity a critical factor in where they
More than half of UK workers (54%) choose to live. Of this figure, 18% say they either moved
spend seven or more hours online per home recently without realising their new location has poor
day, suggesting lines are blurring between internet connection, or they have pinpointed where they’d
personal and work use of internet at home; like to move to but there is no connection available.
43% of households saying three people
or more who share their home connect Meanwhile, 71% of workers in the UK say broadband
throughout the day. services must improve dramatically in order for people to
be able to work anywhere.
During the next 12 months, 50% expect
their overall internet usage to stay the same Nearly 4 in 10 (38%) hybrid workers, and 30% of those
or grow. A further quarter expect to use the who work remotely full-time, claim their home connection
internet less than they do at present, but is only average or weak meaning they cannot rely on a
suspect their time online will not return to pre- strong connection. As a result, almost three in 10 (29%)
pandemic levels. hybrid workers claim they’ll upgrade within a year.
Home broadband
use patterns
anticipated < 45 45-49 50-55 > 55
over the next
% of workforce who expect usage
to stay the same or increase
12 months Scotland
58%
North East
45%
Northern Yorkshire and the
54% 56%
Ireland Humber
North West
46% East Midlands
51%
Wales
50% East of England
53%
West Midlands
50% Greater
36%
London
South West
52% South East
55%
Cisco Broadband Index 2021 5
Cisco Broadband Index
Spotlight:
France
While France is making significant
efforts to boost internet access the
country’s workforce is eager for the
Government to go even faster
The French Government is working with Service Going for growth
Providers to deliver fast broadband access (30Mbps) Almost six in ten respondents (56%) think
to all households by 2022 via the France Très Haut affordability of reliable broadband is set to become a
Débit programme, with fibre installation promised by major issue in France, while 80% view secure, fast,
2025. reliable connection as a necessity.
2020 was a record year for the initiative, with A majority also think that economic growth must
5.8 million properties made eligible for fibre. The be built on better internet access: 74% of workers
Government is also expected to invest €240m in state this. A similar proportion of people (71%) say
broadband as part of a post-Covid stimulus package, having access to fast and reliable internet is critical
partly funded through the EU Recovery Fund. to developing and maintaining a well-educated and
informed population.
Despite this more than four in five workers in France
Strongly linked to this sentiment, more than two
(82%) think the upgrade should be quicker.
thirds of France’s workers (69%) believe broadband
Over half (51%) also believe government investment should be free.
in fast, reliable internet is just as important as Meanwhile, not being able to access reliable internet
maintaining other public utilities such as the national at home during lockdown meant 42% were unable
water and energy infrastructure. to tap into critical services such as virtual medical
appointments.
Key takeaways
80% say access to 82% think the 74% agree accessibility 71% say having access
secure, fast, reliable Government should of fast and reliable to fast and reliable internet
connection is a necessity accelerate its plans to internet is critical to future is critical to developing
ensure high-speed, economic growth and maintaining a well-
reliable internet for educated and informed
everyone in France population
Cisco Broadband Index 2021 6
Spotlight: France
82% of French workers say broadband must improve Upgrade urgency
dramatically across the country in order for people
to be able to work anywhere. Over half (53%) rate connectivity a critical factor in
where they choose to live. Of this figure, 17% say
Nearly four in 10 workers in France (39%) spend
they either moved home recently without realising
seven or more hours online per day, suggesting
their new location has poor internet connection, or
lines are blurring between personal and work use
they have pinpointed where they’d like to move to
of the internet at home; 43% of households say
but know there is no connection available.
three people or more share their home connection
throughout the day. Nearly 4 in 10 (38%) hybrid workers, and 28% of
During the next 12 months, more than half (55%) those who work remotely full time, claim their home
believe their overall internet usage will stay the same connection is only average or weak meaning they
or grow. A further 20% expect to use the internet cannot rely on a strong connection. As a result,
less than they do at present, but suspect their time almost four in 10 (38%) hybrid workers claim they’ll
online will not return to pre-pandemic levels. upgrade within a year.
Home broadband
use patterns
anticipated < 45 45-49 50-55 > 55
over the next
% of workforce who expect usage
to stay the same or increase
12 months
North
55%
Ile-de-
44%
France
West
53%
East
58%
Center
57%
South East
52%
South West
60%
Cisco Broadband Index 2021 7
Cisco Broadband Index
Spotlight:
Germany
The proposed shift to gigabit-capable
networks is not quite fast enough in the
eyes of the German workforce, who
are demanding a more rapid upgrade
Germany’s federal Government has set itself a target More than half (52%) also believe government
of installing nationwide gigabit-capable networks investment in fast, reliable internet is just as
by 2025 and has also developed a 5G strategy. The important as maintaining other public utilities such
goal is to expand the fibre infrastructure in each as the national water and energy infrastructure.
region and every community - preferably directly to Route to growth
people’s homes.
A huge 80% say affordability of reliable broadband
In April 2021, Parliament voted to support the right is set to become a major issue in Germany, while
to fast internet, with a focus on connectivity in 69% view secure, fast, reliable connection as a
rural/countryside areas. Of course, the success of necessity.
such an ambitious programme will rely on strong A majority also think that economic growth must be
collaboration between Service Providers and built on better internet access: 66% state this.
German lawmakers. A similar proportion (65%) say having access to fast
There’s high demand for improved internet access and reliable internet is critical to developing and
among the population: 75% of Germany’s workforce maintaining a well-educated and informed population.
think the Government’s action isn’t fast enough and Strongly linked to this sentiment, nearly two thirds of
are demanding a quicker upgrade. German’s (62%) believe broadband should be free.
Key takeaways
69% say access to 75% think the 66% agree accessibility 65% say having access
secure, fast, reliable Government should of fast and reliable to fast and reliable internet
connection is a necessity accelerate its plans to internet is critical to future is critical to developing
ensure high-speed, economic growth and maintaining a well-
reliable internet for educated and informed
everyone in Germany population
Cisco Broadband Index 2021 8
Spotlight: Germany
The German workforce has a keen eye on the grow. A further 22% expect to use the internet less than
ability of internet services to support changes they do at present but suspect their time online will not
to their working lives. return to pre-pandemic levels.
70% of respondents say broadband services New connections
must improve dramatically across the country Almost half (48%) rate connectivity a critical factor in
in order for people to be able to work where they choose to live. Of this figure, 18% say they
anywhere. either moved home recently without realising their new
More than four in 10 (44%) spend seven or location has poor internet connection, or they have
more hours online per day, suggesting lines pinpointed where they’d like to move to but know there is
are blurring between personal and work use no connection available.
of the internet at home; 46% of households Nearly 4 in 10 (38%) hybrid workers, and 37% of those
say three people or more share their home who work remotely full time, claim their home connection
connect throughout the day. is only average or weak meaning they cannot rely on a
During the next 12 months, 47% believe their strong connection. As a result, almost three in 10 (29%)
overall internet usage will stay the same or hybrid workers claim they’ll upgrade within a year.
Home broadband Schleswig-Holstein
49%
use patterns
anticipated over the Hamburg
39%
next 12 months
Mecklenburg-
Bremen 62%
41% Vorpommern
Brandenburg
Niedersachsen 44%
57%
Berlin
Nordrhein-Westfalen 40%
48%
Sachsen-
Hessen 60%
53% Anhalt
Sachsen
Rheinland-Pfalz 51%
46%
Thüringen
Saarland 39%
46%
Baden-Württemberg
48%
Bayern < 45 45-49 50-55 > 55
43% % of workforce who expect usage
to stay the same or increase
Cisco Broadband Index 2021 9Cisco Broadband Index
Spotlight:
Italy
The Italian workforce wants
faster progress for better internet
connections, with the Government
committing billions to a universal
upgrade
As part of the Italian Recovery Plan, the Affordability agenda
Government is prioritising universal provision 90% of Italian workers think affordability of reliable
of ultra-fast broadband for all. Officials aim to broadband is set to become a major issue in their
spend €6.7bn from the EU Recovery Fund on the country, while 81% view secure, fast, reliable
programme. connection as a necessity.
Overall, the Government has committed to spend Almost three-quarters (74%) state broadband should
more than €8bn on broadband, 5G and satellite be provided free of charge. 53% of workers believe
technologies, desiring superfast connections of investment in fast, reliable internet is just as important
1GB available for all Ital-ians by 2026. as maintaining other public utilities such as the
Yet Italian workers need this done faster: 86% think national water and energy infrastructure.
programmes to ensure high-speed and reliable Furthermore, 84% believe broadband must improve
internet for everyone should be accelerated further. dramatically across the country in order for people to
The vast majority (79%) think that economic growth be able to work anywhere.
must be built on better internet access. A large Workers say there have already been consequences
proportion of people (72%) also say having access born of poor connectivity: not being able to access
to fast and reliable internet is critical to developing reliable internet at home during the pandemic meant
and maintaining a well-educated and informed 44% were unable to access critical services such as
population. virtual medical appointments.
Key takeaways
81% say access to 86% think the 79% agree accessibility 72% say having access
secure, fast, reliable Government should of fast and reliable to fast and reliable internet
connection is a necessity accelerate its plans to internet is critical to future is critical to developing
ensure high-speed, economic growth and maintaining a well-
reliable internet for educated and informed
everyone in Italy population
Cisco Broadband Index 2021 10Spotlight: Italy
More than four in 10 Italian workers (45%) Building connectivity
spend seven or more hours online per day,
suggesting lines are blurring between personal Nearly half (48%) rate connectivity a critical factor in
and work use of the internet at home; 51% of where they choose to live. Of this figure, more than one
households say three people or more share in 10 (12%) say they either moved home recently without
their home connection throughout the day. realising their new location has poor internet connection,
or they have pinpointed where they’d like to move to but
During the next 12 months, 47% of know there is no connection available.
respondents believe their overall internet usage
will stay the same or grow compared to current 44% of the hybrid workers polled, and 36% of those who
levels. A further 26% expect to use the internet work remotely full time, claim their home connection
less than they do at present but suspect their is only average or weak meaning they cannot rely on a
time online will not return to pre-pandemic strong connection. As a result, more than four in 10 hybrid
levels. workers (44%) state they’ll upgrade within a year.
Lombardia Trentino-Alto Adige
45% 55%
Valle D’Aosta Friuli-Venezia Giulia
100% 58%
Piemonte Veneto
52% 53%
Liguria Emilia-Romagna
53% 52%
Toscana
54% Marche
0%
Umbria
57% Abruzzo
60%
Lazio
45% Molise
Home broadband 60%
Campania
use patterns 36% Puglia
49%
anticipated Sardegna
over the next 53%
12 months 56%
Basilicata
Calabria
33%
Sicilia
40%
< 45 45-49 50-55 > 55
% of workforce who expect usage
to stay the same or increase
Cisco Broadband Index 2021 11Cisco Broadband Index
Spotlight:
Russia
The workforce in Russia hold some of
the strongest views in Europe about
internet access, with a big majority
believing it is a necessity
Russian workers are forthright in pushing for better As vital as water and electricity
internet services: 86% think it is a necessity, and the
same proportion say that plans to provide faster and Overall, 60% of workers believe investment in fast,
more reliable connections should be accelerated. reliable internet is just as important as maintaining
other public utilities such as the national water and
These are some of the most strongly held views energy infrastructure.
across the European markets we surveyed - and there
are other areas where workers are keen to comment Meanwhile, 41% think affordability of reliable
on efforts to upgrade services. broadband is set to become a major issue in Russia,
while 72% say state broadband should be provided
The vast majority (83%) think that economic growth
free of charge.
must be built on better internet access. A similar
proportion of people (81%) say having access to Furthermore, 86% believe broadband must improve
fast and reliable internet is critical to developing and dramatically across the country in order for people
maintaining a well-educated and informed population. to be able to work anywhere.
Key takeaways
86% say access to 86% think that 83% agree accessibility 81% say having access
secure, fast, reliable plans to ensure of fast and reliable to fast and reliable internet
connection is a necessity high-speed, reliable internet is critical to future is critical to developing
internet for everyone economic growth and maintaining a well-
in Russia should be educated and informed
accelerated population
Cisco Broadband Index 2021 12Spotlight: Russia
Nearly half of Russian workers (48%) Access everywhere
spend seven or more hours online per day, Over four in 10 (42%) rate connectivity a critical factor
suggesting lines are blurring between personal in where they choose to live. Of this figure, almost one
and work use of the internet at home; 51% of in 10 (9%) say they either moved home recently without
households say three people or more share realising their new location has poor internet connection,
their home connection throughout the day. or they have pinpointed where they’d like to move to but
During the next 12 months, three quarters know there is no connection available.
of respondents believe their overall internet More than half of the hybrid workers polled (51%), and
usage will stay the same or grow compared 44% of those who work remotely full time, claim their
to current levels. A further 12% expect to use home connection is only average or weak meaning they
the internet less than they do at present, but cannot rely on a strong connection. As a result, almost a
suspect their time online will not return to pre- third of hybrid workers (32%) state they’ll upgrade within
pandemic levels. a year.
Central
71%
Home broadband
use patterns Volga
77%
anticipated North Western
over the next 78%
12 months Far Eastern
64%
Siberian
78%
Ural
80%
Southern < 70 70-74 75-79 > 79
79%
% of workforce who expect usage
to stay the same or increase
North Caucasian
78%
Cisco Broadband Index 2021 13Cisco Broadband Index
Spotlight:
Poland
Big plans are afoot from Government
and Service Providers to propel
better broadband - but Poland’s
workforce want a faster roll-out
Poland aims to expand fibre-to-the-home network important as maintaining other public utilities such as
coverage to 100% by 2022. The Government’s state the national water and energy infrastructure.
broadband fund will continue to subsidise roll-out
in rural areas where it is not economically viable for Right to reliable access
Service Providers to do so; their collaboration speaks A huge 79% say affordability of reliable broadband
to how seriously industry and ministers take the is set to become a major issue in Poland, while 80%
connectivity challenge. view secure, fast, reliable connection as a necessity.
The Polish Government has requested €23.9bn in A big majority also think that economic growth must
grants from the EU Recovery Fund, with a view to be built on better internet access: 78% of workers
dedicating €1.4bn to the network and improving state this. Almost three quarters (74%) say having
broadband access. access to fast and reliable internet is critical to
There’s high demand for improved internet among developing and maintaining a well-educated and
the population: 83% of Poland-based workers think informed population.
the Government’s action isn’t fast enough and are Strongly linked to this sentiment, more than two
demanding a quicker upgrade. thirds of Poland’s workers (69%) believe broadband
More than half (53%) also believe government should be free.
investment in fast, reliable internet is just as
Key takeaways
80% say access to 83% think the 78% agree accessibility 74% say having access
secure, fast, reliable Government should of fast and reliable to fast and reliable internet
connection is a necessity accelerate its plans to internet is critical to future is critical to developing
ensure high-speed, economic growth and maintaining a well-
reliable internet for educated and informed
everyone in Poland population
Cisco Broadband Index 2021 14Spotlight: Poland
80% of respondents say broadband services Connectivity comes home
must improve dramatically across the country in
order for people to be able to work anywhere. Exactly half of workers rate connectivity a critical factor
in where they choose to live. Of this figure, 16% say
Nearly half of Polish workers (47%) spend seven they either moved home recently without realising their
or more hours online per day, suggesting lines new location has poor internet connection, or they have
are blurring between personal and work use of pinpointed where they’d like to move to but know there
the internet at home; 55% of households say is no connection available.
three people or more share their home connect
throughout the day. Nearly 4 in 10 (37%) hybrid workers, and 35% of
those who work remotely full time, claim their home
During the next 12 months, 45% believe their
connection is only average or weak meaning they
overall internet usage will stay the same or grow.
cannot rely on a strong connection. As a result, more
A further 26% expect to use the internet less
than four in 10 (43%) hybrid workers claim they’ll
than they do at present, but suspect their time
upgrade within a year.
online will not return to pre-pandemic levels.
Home broadband use Kuyavian-Pomeranian
46%
patterns anticipated
over the next Warmian-Masurian
36%
12 months
Lodzkie
Pomeranian 51%
46%
Podlaskie
Western 48%
47%
Pomeranian
Masovian
Lubuskie 39%
51%
Holy Cross
Greater 35%
40%
Poland
Lubelskie
Lower 44%
50%
Silesian
Subcarpathian
Opolskie 40%
55%
Silesian
51%
Lesser Poland < 40 40-44 45-50 > 50
45%
% of workforce who expect usage
to stay the same or increase
Cisco Broadband Index 2021 15Cisco Broadband Index Methodology Cisco Broadband Index is based on a survey of 13,617 workers in the UK, Germany, France, Italy, Poland and Russia. It was completed in May 2021. The sample included respondents based in every region of each country, who either work full-time remotely; full-time in an office; hybrid, between home and the office; or on the frontline. The poll was conducted by independent research consultancy Censuswide, who abide by and employ members of the Market Research Society - which is based on the ESOMAR principles. Supporting Resources: Cisco Cloud Native Broadband Network Gateway Cisco Routed Optical Networking Cisco 5G Network Architecture The Cisco Converged SDN Transport architecture Cisco Crosswork Network Automation Cisco Broadband Index 2021 16
You can also read
