CITYLIVINGResidential Information Guide - City Property
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CITYLIVING A CITY PROPERTY PUBLICATION Residential Information Guide 012 319 8700 propworld@cityprop.co.za www.cityproperty.co.za
INDEX
ABOUT US 2
WELCOME 2
IT’S EASY TO APPLY 3
Application and payment............................3
MOVING IN 4
Register for access...................................... 4
Moving time.............................................. 4
Inspection..................................................4
Reporting a problem...................................4
FIRST MONTH’S STATEMENT AND
PAYING RENT 5
Statement..................................................6
Paying rent and payment options................6
Other payment methods.............................7
Rent increases.............................................8
CITY LIVING WITH CITY PROPERTY 9
House rules................................................9
Electricity................................................... 9
Electricity use............................................10
Frequently asked questions........................11
Electricity saving tips.................................12
City living guidelines.................................13
Fire safety tips...........................................15
STAYING WITH US 18
If your life changes....................................18
Continue to stay with us............................18
Moving on................................................19
Deposit refund..........................................19
CONTACT US 20
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ABOUT US
We have an enthusiasm for all aspects of
city life and by constantly introducing new
initiatives, we hope to reignite consumer
interest in inner city areas. Through collaboration
and innovative investments, we not only
transform buildings but create spaces in
which our tenants can build their future.
The revival of the city is boosting social
cohesion and attracts people from all walks
of life to share the space they live and work
in. Our properties embody the ethos of the
sophisticated and trendy working individuals
that create communities. We believe that it
is the people who make our city exceptional.
WELCOME
As a leading property company, we are creating spaces for
families to enjoy our cities.
With live-in building managers at most of our properties,
our team on the ground are there to assist. Our friendly call
centre staff, customer care, leasing and billing staff are just
a phone call or email away.
Our learning development programmes are designed to
ensure that our staff are adequately trained to deliver an
exceptional customer experience. Our retail, office, warehouses
and apartment spaces create opportunities for corporates
and individuals to enjoy the best our cities have to offer.
By injecting vitality back into the city and transforming the culture within the neighbourhoods,
we give existing spaces a new life and function. Our investments in the city ensures that
properties are not only well maintained but they continue to offer modern and upmarket
solutions to the property market.
By joining the City Property family you aren’t simply a tenant, but part of a wider community
to help make our city a better place. You are part of a community that cares, participates
and strives for something better. Whether you enjoy our residential offering or want to talk
to us about your business or something more, remember we are here to help.
Welcome to the City Property community
Jeffrey Wapnick MD: City Property
2
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IT’S EASY TO APPLY
All we need is the following:
Completed application form, available from our offices or
01 FORM
apply online
02 ID Certified ID/Passport of the applicant, and all other occupants
03 SALARY SLIP Latest salary slip of the applicant
BANK Latest three months’ stamped bank statements*
04 STATEMENT
05 LEASE FEE A lease fee payable on approval
*main applicant/s of the lease
WHAT TO PAY BEFORE MOVING INTO THE APARTMENT:
Deposit First Water
Municipal Parking
Lease fee (once-off month’s charges (if
charges (if applicable)
payment) rental applicable)
*Monthly charges: rent, municipal charges, water sewerage, electricity and parking if applicable
Kindly ensure that you read and understand your lease agreement. If you have any questions,
please contact one of our leasing agents who will gladly explain the lease.
DEPOSIT
Deposits are payable as security to cover any damage to the apartment when you move out.
3
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MOVING IN
REGISTER FOR ACCESS
After you have signed your lease agreement and
paid all necessary fees, we can register you on our
access control system. Our customer service agents
need the following to register you on the system:
- A completed access control application form
- Your keyslip
- Copies of ID/Passport documents of all the
occupants
MOVING TIME
You can occupy the apartment after 14:00 on the
day your lease starts or the date on your keyslip.
INSPECTION
The building manager will arrange an inspection
within seven days after you have moved in. This is
to ensure everything in the apartment is working
properly. A tenant defect list, which gives details of
any problems needing attention in the apartment,
must be completed during this inspection. If you
are not available for the inspection, the unit will be
classified as in order and any damage or faults
found the day you move out will be charged to
your account.
Sectional title tenants must complete the tenant
defect list and give it to the property manager or
our customer service department within seven days
of occupation.
REPORTING A PROBLEM
If there are any problems in your apartment after
the initial inspection, there are a couple of ways to
report the problem:
- Contact our customer service line on 012 357 1515
- You can also reach out to us on our WhatsApp
number on 082 890 0454
Leasa, our automated system will be your first
point of contact when you reach out to us. You’ll
get to interact with her through email and our
website, so feel free to reach out to her.
4
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Once your call has been logged, we are able to track the progress on your problem and keep
you informed about the status.
Report the problem to the building manager and write it in the problem report book. These
books are kept at the security desk or with the building manager. You will receive a copy of
your query and a reference number. Always use the reference number when you contact us
about the query.
Kindly read the terms and conditions of the logged query and make sure that you understand
them. Please note this is not available for sectional title buildings.
FIRST MONTH’S STATEMENT AND
PAYING RENT
1
2
4 3
6
5
7
8
9
10
11
12
13
DEPOSIT SLIP
BANK 16
18 14 15
17
5
STATEMENT
The above example of a statement explains the cost to you. Our customer service team is
also available to explain the statement in greater detail if there is something you do not
understand.
1. The name of the building you live in
2. The number of the apartment you live in
3. Your reference number, which you must use on all correspondence with City Property
4. The month that the statement is for
5. The deposit that has been paid. The deposit is a once-off charge
6. Name of the person responsible for the payment of the rent and the address of the
apartment
7. The outstanding amount brought forward from the previous month
8. Confirmation of payment received
9. In the case of metered water, this refers to the number of units used and the meter
reading date. If water is not metered, a fixed cost will be charged
10. Sewerage cost is metered. The invoice shows the number of units used and the meter
reading date
11. The rent that is payable. Rent is charged in advance and payable on the first day of
each month at a fixed cost
12. If you need a parking bay, it will be charged to your account. It will be a separate
lease with our parking department. The first month’s parking is payable before
moving in and thereafter the fixed cost will show on your statement
13. Municipal charges relate directly to the building, for example rubbish removal cost,
common area utility cost, services etc. These costs are fixed and charged monthly
14. Total, excluding VAT, and balance brought forward from the previous month
15. Total payable for the month
16. Bank branch code for payment of invoice
17. Your reference number to track your payment
18. Bank account number for payment of invoice
Notes:
- The lease fee and the deposit are once-off payments payable before moving in
- Electricity is pre-paid
- Rent in general increases after 12 months
PAYING RENT
Rent is payable on or before the first day of each month. Always check your name and
tenant code to ensure that you have the correct statement.
HOW TO PAY YOUR RENT
While we encourage contactless payment our walk-in centres are available for those tenants
who’d prefer to do so in person.
6
Ozow
Ozow offers a quick and easy instant EFT solution.
How to pay using Ozow:
1. When you choose to pay via the Ozow button
on your statement, you will be redirected to
the Ozow payment flow
2. You will be prompted to add the amount due,
client reference number (top right corner of
your statement), your name and surname
3. Select your bank from the options available
and log in using your internet banking details
4. Select an account to pay from. NB: This step
will be skipped automatically if you only have
one bank account linked with this banking
profile
5. Your bank will send you an OTP (One-Time
Pin) or a mobile authentication message to
confirm
6. Enter the OTP into the Ozow payment screen,
or accept the authentication message and
return to the Ozow payment to complete the
payment
Debit orders
By using a debit order, you can avoid queues, late
payments and the possibility of having to pay
interest. If you choose to pay your rent by debit
order, please complete a debit order application
form. You can set the limit to be deducted so
that you stay in control. Remember that you have
to give us permission to change your limit when
the rent changes.
OTHER PAYMENT METHODS
Tellers at City Property Head Office
Pay your rent at our tellers at CPA House, 101 Du
Toit Street, Pretoria. We accept cash and card
payments. Always remember to bring your
statement when you come to pay.
7
Card payments
We accept the following cards at our offices in Tshwane, Johannesburg, The Fields and
Kempton Place:
• Maestro and Visa Electron debit cards
• Master and Visa cheque cards
• Master and Visa credit cards
Nedbank
You can pay your rent by making a direct deposit at any Nedbank branch. Please use the
bottom tear-off slip of your statement, fill in the date and the amount that you want to pay,
sign it and give it to the tellers at the bank. The tellers must use the 7-digit reference
number that is on the tear-off slip.
Helpful tip: When paying at a Nedbank ATM, please remember to use the full client reference
number (including the dash (-)) on your statement.
EasyPay
Pay your rent at any shop that provides EasyPay services, for example, Pick n Pay, Shoprite,
Checkers, etc. It is very important to take your statement with you when making a payment
through EasyPay, so that the cashier can scan your EasyPay number.
Internet payments
Internet payments can be made through your bank’s website (contact your bank for more
information), or through the EasyPay website, visit www.easypay.co.za for more
information. Make sure that your City Property client reference number (tenant code) is
always used in the reference field. Remember that internet payments take 24 to 48 hours
to show on your statement. Pay on time to avoid paying interest.
We do not accept cash at any of our apartment buildings or use third parties to
collect rent. The payment methods shown here are the only valid way to pay.
RENT INCREASES
Rent increases are set out in the lease agreement. In general increases are yearly, with the
first increase 12 months after the starting date of your lease. You will receive a letter
informing you of the increase, two months before the increase.
8
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CITY LIVING WITH CITY PROPERTY
HOUSE RULES
Ask your building manager for a copy of the House Rules so you can familiarise yourself
with the contents thereof. It is a great guide that covers all relevant sections.
If you have any questions, chat to your building or property manager.
ELECTRICITY
All our units have prepaid electricity. You must buy electricity vouchers for the meter. When
you buy vouchers, you have to give the unique meter number that is on the meter and
specify the amount in rand that you want to buy electricity for. You will then be given a
voucher. You must type the unique 20-digit number that is on the voucher into the prepaid
meter and the number of available electricity units will show on the screen of the prepaid
meter.
Buying electricity vouchers:
Cell phone Banking
This option is available to tenants who have bank accounts at ABSA, FNB, Nedbank,
Standard Bank or Capitec.
Internet
This option is available to tenants through the following websites: www.idealprepaid.co.za
or www.easypay.co.za
City Property Head Office
Visit our tellers on the ground floor at 101 Du Toit Street, Tshwane, Monday to Friday from
08:00 to 17:00 and Saturdays from 08:00 to 12:00.
9Retail
Electricity can be purchased at:
BANKS ABSA, Capitec, FNB, Nedbank and Standard Bank
Most major retailers such as Checkers, Pick n Pay,
RETAIL Shoprite and Spar
SERVICE STATIONS Most filling stations
OTHER The Post Office and EasyPay outlets
ELECTRICITY USE
How often you need to buy vouchers depends on how much electricity you use. The light
on the right-hand side of the meter screen flashes while you are using electricity. A slow
flashing light means you are using little electricity, while a fast flashing light means you are
using a lot. Make sure to recharge once the meter displays a balance of 10 units.
Appliances left on standby use electricity. Save electricity by switching off appliances at the
wall socket when not in use.
ELECTRICITY UNITS LOW BUY VOUCHER
TYPE NUMBERS OF ELECTRICITY VOUCHER
NEW NUMBER OF UNITS REFLECTED
FROM LEFT TO RIGHT AND PRESS ENTER
Receive electricity
voucher number
New total
number of
units left
10In case of a meter that is not working
A technician tests all meters after they have been installed. If your meter is not working or
if the meter does not accept your voucher number, report it to the building manager or
contact our customer service department. Do not try to open the meter yourself. If your
meter is fitted with seals, do not remove or tamper with the seals.
Reporting problems with your prepaid meter – do any of the following:
• Tell the building manager or the property manager
• Phone our customer service line on 012 357 1515, or 082 605 0555 after hours
After hours support: Monday - Friday 17:00 - 20:00, Saturday 08:00 - 20:00, Sunday 08:00 - 12:00
• Complete the contact form on the website to report the problem
FREQUENTLY ASKED QUESTIONS
Why is my electricity usage so high even if I am not always in the unit?
Electricity will still be consumed by items such as fridges, geysers and lights left on, as well
as items in stand-by mode.
What happens to my remaining prepaid electricity units on my meter when
I move out?
The remaining pre-paid units can only be transferred when moving to another unit within
the same building. If you move to another property, you will lose the units on your meter.
Why can I not load my prepaid voucher?
The meter might be in tamper mode. Check the display on the meter’s display panel. The
electricity might have been purchased against an incorrect meter number. In the event of this
happening, contact our customer service line on 012 357 1515, or 082 605 0555 (after hours).
Do I get the same amount of units at all the outlets?
Yes. The cost of electricity is regulated and all City Property tenants pay the same rate.
How often do I need to load a voucher?
This depends on your usage. Keep an eye on the number of units remaining and buy a
voucher when there are only a few units left.
Is prepaid electricity cheaper than conventional electricity?
No, but it makes you more aware of how you use electricity. This in turn helps in saving
electricity by switching off lights and non-essential appliances.
11Why does electricity cost more when I buy it from City Property than when
I buy directly from the local municipality?
The municipality has two tariffs:
- Electricity at a tariff for landlords
- A tariff by which the landlord can recover certain costs from its tenants.
City Property’s tariff is higher because the municipality only takes responsibility for the supply
of the electricity to the transformer and not to the apartments. The landlord is responsible
for the meters and the electrical network of the building. Therefore the municipality allows
the landlord to charge a different tariff in order for the landlord to keep the electricity
infrastructure maintained.
ELECTRICITY SAVING TIPS
Saving electricity is easy and saves you money.
Fridges and freezers
• Keep the door closed
• Do not put hot food in the fridge or freezer
• Clean and defrost regularly
Heaters
• Use hot-water bottles to keep warm
• Use an electric blanket instead of a heater
• Oil-filled heaters are safe
• Close doors to keep the heat inside
Iron
• Fold your clothes carefully and you will not
need to iron
• Turn the iron off when you are not using it
• Use an iron that has a thermostat
Kettle
• Use the kettle to boil water, not the stove
• Use flasks to keep water hot
• Only fill the kettle with as much water as you
need
Lights
• Use natural light rather than switching on
electrical lights
• Switch lights off when you are not using them
• Use LED lamps instead of incandescent bulbs
12Ovens and stoves
• Use a pressure cooker when preparing food that takes a long time to cook
• Keep the oven door closed until the food is cooked
• Bring food to the boil then turn down to simmer to cook
• Make sure pots and pans completely cover the stove plates
• Use induction cookers to cut cooking time by 40%
• Use the microwave oven for cooking - it uses less electricity than a stove
• Do not use stoves as heaters
Stand-by mode
• Do not leave any electrical appliances such as TVs, DVDs and cell phone chargers in stand-by
mode
CITY LIVING GUIDELINES
You must keep your apartment in a good condition
otherwise you will be held responsible for any
damages in the unit. Please allow the building
managers to make appointments with you so
that they can do inspections when necessary.
After such an inspection you will receive feedback
on the condition of your apartment. If there is a
defect, you will be notified and asked to fix the
defect. Please report any defect to your building
manager as soon as you become aware of it. If
this is not done timeously, we will send out a
contractor to do the repairs. If you have to pay
for it, it will be charged to your account accordingly.
Below are some general guidelines for your
information.
Requirements
• You must hang curtains in front of all
windows (including bathrooms). No sheets or
newspapers are allowed as curtains
Activities that are not allowed at City
Property buildings and sectional title
buildings:
• Roller skating, riding of bicycles and ball playing
(except where designated areas are provided
for these activities)
• Too much noise, for example radios, TV,
parties, etc.
13• Objects thrown out of windows
• Use of the City Property cleaners or security staff for private work
• Primus, paraffin, or gas stoves
• Tampering with prepaid meters, the meter seals or the electrical installation
Alterations to apartments
• If you plan alterations to your apartment which will become a fixture to the
building, you must submit a written request to our customer service
department for approval. This includes ceiling fans, light fittings, security
gates, etc.
• All original fittings should be refitted when you move out
• Subdividing is not allowed
Children
• Children are not allowed to play in the corridors or in the lifts. As parent/
guardian you will be liable for the cost of any repairs resulting from damages
caused by your child
• Children should be supervised at all times, including inside your apartment
as well as all open and recreational areas
Animals
• No animals are allowed in City Property apartments
Drains
• You must ensure that the drains are not blocked. If drains become blocked,
you will have to pay to have them unblocked
• Take care with hair and food which are major causes of blocked drains
• Please do not throw sanitary towels, nappies or foreign objects in the toilets
Fire-fighting equipment
• The fire-fighting equipment is installed in the buildings to fight fire emergencies
only, and it is against the law to abuse firefighting equipment. You could be
fined.
Mould
Mould are small organisms that thrive on moisture and live almost anywhere.
Inhaling it can inflame the airways, causing nasal congestion, coughing and
throat irritation and prolonged exposure can cause chronic health problems.
Help us to prevent it:
Moisture control is the key to mould control
• Open windows and ensure fresh air flows through your apartment
• Report plumbing leaks so it can be repaired quickly
• Don’t leave damp clothes indoors, use the washing lines available
• Check windows and walls for condensation (droplets or “tears”)
14You can clean it by scrubbing the affected area with soapy water.
You can also make your own cleaning solution:
• 1 cup bleach mixed with 3.8 litres of water pure distilled vinegar
• 1 teaspoon of tea tree oil and 1 cup of water
• Equal parts baking soda and water, mixed into a paste in a bowl
• 1 cup of borax dissolved in 3.8 litres of water
• For a natural cleanser use the juice of a lemon
Method:
• Apply the cleaner and let it soak for about 15 minutes
• Scrub the surface after soaking with a brush or scrubbing pad (Scotch)
• Rinse and dry the area after mould has been scrubbed off
FIRE SAFETY TIPS
Cooking equipment
• While cooking, especially if you’re using oil or high temperatures, remain
close by
• Keep things that can easily catch fire and burn, away from heat sources
Heating equipment
• Keep portable heaters at least one metre away from anything that can burn,
and do not use your heaters to dry shoes or clothes
Smoking
• Don’t forget to extinguish your cigarette and don’t throw cigarette butts out
of windows
• Use the designated smoking areas (where available)
Electrical equipment; ensure that:
• Your electrical appliances do not have loose or frayed cords or plugs
• Your outlets and extension cords are not overloaded
• You are not running electrical wires under rugs or heavy furniture
• If you notice any faulty wiring or experience problems with electrical
appliances, please contact your building manager
In case of an emergency
• Plan your exit strategy ahead of an emergency
• Ensure you know where the closest emergency exits and fire extinguishers
are. Follow the exit signage
• Never use water if there is an oil or electrical fire
• Alert all persons in the building by setting off the nearest fire alarm
• Contact your building manager or the fire brigade on 012 310 6400
(Tshwane) or 011 375 5911 (Johannesburg), 011 458 0911 (Kempton Park)
15Keys
• Keep all your keys in a safe place, you will be
charged to change the locks as City Property do
not keep duplicate keys. Contact a locksmith to
assist in opening your door.
Lift safety
• If you get stuck in a lift, phone the building
manager or the lift company. The lift company’s
number is displayed inside the lift
• You can also press the alarm button in the lift
• Ensure that all passengers move towards the back
of the lift. This will reduce any chance of injury
to the passengers
• Passengers must not try to rescue themselves or
others by forcing open the doors. This can lead to
serious injury or death
• Stay calm and wait for the professionals to solve
the problem
Pest control
Regular pest control is carried out by the landlord.
We request you to assist in keeping your apartment
clean and pest free.
The most effective way to control cockroaches is to
ensure they do not have food and water:
• Store food in containers or in sealed plastic bags
• Clean all waste food and spillages immediately
• Wash your dishes
• Keep refuse in sealed bins
• Take care with soiled nappies or dirty clothing
Cockroaches are very tough and although DIY products
can deal with the immediate problem, treatment by
a qualified pest control technician is often necessary
to ensure you get rid of pests. You must vacuum the
fumigated area thoroughly 12 hours after fumigation
has been done – also clean the vacuum cleaner
thoroughly.
16Report faults
Report the following defects to your building manager and write the problem in the problem
report book to avoid possible increased cost on your monthly account:
• Any water leak, dripping toilet, tap or wetness on your wall or floor which does not dry
• Malfunctioning geysers, stoves or electrical problems
• Mould
• Broken or cracked windows
Security personnel
• Security personnel may not accept any personal items for safe-keeping
• Security personnel may not sign for receipt of goods on behalf of a tenant
• Security officers may not be used or paid to do personal chores
Vehicles and parking
• You may not wash vehicles on the premises
• You may not repair vehicles on the premises
• You may not leave or store broken-down vehicles on the premises
• Note that parking charges are not included in the rent
Visitors
• No visitors will be allowed after 24:00 unless arrangements have been made with the
building manager. All visitors must show positive proof of identification when they
complete the visitor’s register
• For visitors staying over for a period of time, and who will be sleeping in your apartment,
a form needs to be completed with your building manager
• Visitors remain the responsibility of the tenant they are visiting and they must comply with
all the regulations of the building
Subletting
• You may not sublet your apartment and/or,
parking bay(s) or take in additional persons
other than the occupants stated on the
application form
• All occupants must be registered with City
Property
Illegal activities
Illegal activities will not be tolerated in our
buildings. If you know of anyone breaking
the law, please contact the police on 10111
or SMS your anonymous tip-off to Crime Line
32211 or visit www.crimeline.co.za. Your
crime tip-offs work, help us rid the streets of
crime.
17BACK TO INDEX
Ethics hotline
If you see something and if you hear something – say something. If there are any unethical
business practices with City Property employees or affiliated contractors/companies working
in your building, call 0800 117 118 and anonymously report unethical behaviour.
Other methods of contacting the ethics hotline are via:
• Short code SMS: 44666
• WhatsApp number: 063 033 1313
• E-mail: speakout@beheard.co.za
• Website: www.beheard.co.za
This independent hotline operates 24-hours a day, seven days a week, 365 days a year.
STAYING WITH US
IF YOUR LIFE CHANGES
If you need a bigger or smaller apartment, or maybe you prefer to move to a different location
altogether. Before you give notice allow us to help you. Contact us and we will do our best
to find you a more suitable place from our managed building portfolio. So when you
encounter changes in your life, remember we are here for you.
CONTINUE TO STAY WITH US
Renew your lease and experience the opportunities in two of South Africa’s greatest cities.
Before month 11 you need to advise us if you are renewing your lease contract with us. If
you do not notify us 20 working days before the lease expires, your lease may be extended
automatically on a month-to-month basis.
18MOVING ON
Although it will be sad to see you leave, we understand that opportunities may come your
way. Should you want to end your contract, please refer to the process below.
We’d like to wish you all the best for the future and thank you for choosing us.
MOVING OUT BEFORE YOUR LEASE EXPIRES
YOUR LEASE
CANCELLATION FEE FOR COVER COSTS FOR ANY
20 WORKING DAYS’ NOTICE BREACH OF CONTRACT DAMAGES OR REPAIRS START DATE
Complete: You must complete clearance Consult lease agreement
• Notice of cancellation inspection with your building Month 1
• Consent to transfer funds manager Month 2
Month 3
Month 4
Month 5
Month 6
Month 7
If you do not notify City Property 20 working days before the lease expires, Month 8
your lease may be extended automatically on a month-to-month basis Month 9
Month 10
Month 11
Month 12
Refer to lease agreement for the notice date. At month 11 - Notice date - 20 END DATE
working days before the expiry date
MOVING OUT WHEN YOUR LEASE EXPIRES
Complete: Make appointment with building • Complete clearance inspection form
TENANT
• Notice of cancellation manager for final inspection with building manager
• Consent to transfer funds • Move out by 12:00 on vacate date
• Return all keys, remotes and access tags
20 WORKING DAYS’ NOTICE 14 DAYS BEFORE VACATE DATE VACATE DATE
CITY PROPERTY
Confirmation of receipt of notice Pre-inspection by building manager Building manager must complete
and vacate guidelines given to to identify repairs and cleaning to clearance inspection with tenant
avoid charges be done to avoid charges
DEPOSIT REFUND
The final inspection report will be submitted to our head office within five working days to
be processed. We will check if there are any outstanding invoices for work done by contractors.
The invoices can only be finalised once the work has been completed and checked by one
of our technical inspectors. This process takes about two weeks. Final meter readings are
taken for the apartment and once all the amounts that you have to pay show on your
account, the refund can be paid.
19CONTACT US TEL: 012 319 8700 CUSTOMER SERVICE: 012 357 1515 WHATSAPP: 082 890 0454 PREPAID ELECTRICITY AFTER HOURS: 082 605 0555 CONTACT FORM: WWW.CITYPROPERTY.CO.ZA City Property Head Office CPA House, 101 Du Toit Street, Tshwane Tel: 012 319 8700 Office hours: Mon-Fri 08:00 - 17:00, Sat 08:00 - 12:00 City Property Johannesburg CPA Place, cor. Loveday and Marshall Streets, Marshalltown, Johannesburg Tel: 011 378 3200 Office hours: Mon-Fri 08:00 - 17:00 City Property Kempton Place 12 Pretoria Road, Kempton Park Tel: 011 966 8700 Office hours: Mon-Fri 08:00 - 17:00, Sat 09:00 - 13:00 (first and last Saturday of the month) City Property, The Fields 1078 Burnett Street, Hatfield Tel: 012 362 4473/4504 Office hours: Mon-Fri 07:30 - 16:30, Sat 08:00 - 12:00 (first Saturday of the month) Ethics hotline: 0800 117 118 – to report any criminal/fraudulent activities July 2021 20
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