Class Review United Arab Emirates - www.lloyds.com/UAEMI February 2015

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Class Review United Arab Emirates - www.lloyds.com/UAEMI February 2015
Class Review
United Arab
Emirates
www.lloyds.com/UAEMI
February 2015
filip.wuebbeler@lloyds.com
Class Review United Arab Emirates - www.lloyds.com/UAEMI February 2015
Key Contacts
  Filip Wuebbeler, Global Markets,
  Market Intelligence
  Telephone: 020 7327 6209
  filip.wuebbeler@lloyds.com

  Chris Brown, Global Markets

  Telephone: 020 7327 5731
  chris.brown@lloyds.com

Disclaimer
This document is confidential and provided by Lloyd's to Lloyd's managing agents subject to the
conditions that the document is used for internal purposes only and that it is not made available to any
third party without the expressed written consent of Lloyd's. This document contains third party
proprietary material and any unauthorised disclosure by a Lloyd's managing agent may cause Lloyd's to
be in breach of its obligations as an authorised licensee of such material. This document is intended for
general information purposes only. Whilst all care has been taken to ensure the accuracy of the
information Lloyd's does not accept any responsibility for any errors or omissions. Lloyd's does not
accept any responsibility or liability for any loss to any person acting or refraining from action as a result
of, but not limited, any statement, fact, figure, expression of opinion or belief contained in this document.
                                                                                            © Lloyd’s
1
Introduction

IN THIS SECTION

1.1    Content

1.2    Foreword

1.3    Executive Summary

1.4    About Class Review

1.5    Methodology

3                           © Lloyd’s
1.     Introduction

 1.1    Content

1.     Introduction                            3
             Content                           4
             Foreword                          5
             About Class Review                7
             Methodology                       8

2.     Key themes                              13
             Key local market statistics       14
             Key Lloyd’s statistics            16
               Market players                  20
               Distribution                    22
               Regulation                      23
               Takaful trends                  25
               Reinsurance                     26

3.     Motor                                   28

4.     MAT                                     32

5.     Property                                39

7.     Pecuniary Loss                          46

8.     General Liability                       49

9.     A&H                                     55

10.    Freight                                 61

11.    Other                                   64

12.    Lloyd’s High Level Classes              67

12.    Appendix                                77

 4                                         © Lloyd’s
1.    Introduction

1.2   Foreword

      A diverse region with strong growth fundamentals

      The Gulf States are transforming and diversifying their economies facilitated by
      unprecedented income from energy exports. Extensive infrastructure investments,
      growing populations and incomes, more stringent and sophisticated regulation are
      just a few factors that are expected to propel the region’s insurance industry.

      The potential for growth in premiums for the region becomes particularly apparent
      when current levels of premium density and penetration are compared with other
      emerging markets. At the same time, low capitalisation of local risk carriers
      implies that there is a considerable role to be played by international (re)insurers.
      The Gulf region is a mixture of some rich & some poorer economies,
      accordingly, insurance density and penetration vary significantly.

      In the last 10 years, insurance industry in the Gulf Cooperation Council (GCC) has
      experienced steady growth on the back of economic development,
      population expansion, improved regulatory environment, and increased
      product awareness. The major force behind the industry’s strength in recent
      years has been the implementation of compulsory health insurance schemes
      in various jurisdictions.

      Despite past performance, the sector is still relatively underdeveloped and key
      market indicators trail the world average by a large margin. However, it continues
      to evolve, and strength of fundamental industry drivers suggests solid growth
      prospects.

      Demographic factors such as an expanding population base, large
      representation of foreigners, and increasing life expectancy are expected to
      have a positive impact on demand of insurance products in the Gulf. Furthermore,
      natural occurrences like the floods in Saudi Arabia in 2009 and 2011 and
      cyclones such as Gonu (2007) and Phet (2010) in Oman, have prompted more
      businesses to insure themselves against such risks.

      Notes: Soft intelligence based on a number of publicly available sources
5     Source: KPMG, Lloyd’s, ITIJ Article, Business Monitor International        © Lloyd’s
1.    Introduction

1.2   Foreword

      The UAE lies at the heart of the region’s insurance markets

      The United Arab Emirates (UAE) is the second largest insurance market in
      the GCC region behind Saudi Arabia. The global financial crisis had a substantial
      impact on the property and motor insurance industries; however, with the economy
      strengthening, it brings significant potential to the personal and commercial lines
      markets.

      The UAE has over 60 firms offering conventional and Islamic insurance, also
      known as Takaful, and is the largest reinsurance market in the GCC, as
      cession rates are over twice those in Saudi Arabia. More importantly, the Dubai
      International Financial Centre (DIFC) aims to be an ‘offshore capital market’ to
      encourage initiatives from around the financial services sector. The centre was
      conceived by Crown Prince Sheikh Mohammed Bin Rashid Al Maktoum and
      the government of Dubai as part of their plan to further economic development,
      growth and progress in the UAE and the wider region. The DIFC aims to bridge
      the time gap between the financial centres of Hong Kong and London, and
      services a region with what the authorities believe to be the largest untapped
      emerging market for financial services. With respect to insurance, the centre’s aim
      is to provide ‘wholesale’ (i.e. reinsurance) services to the UAE and the
      region at large. Advantages of exemption from ‘onshore‘ licensing requirements,
      a bespoke legal and regulatory framework, proximity to regional markets and the
      guarantee of 100% foreign ownership are some of the attractions that the DIFC
      has to offer foreign insurance interests intent on entering the region. A key
      characteristic of the DIFC is that entities registering there will be exempt from the
      majority of ‘onshore’ UAE legislation. The DIFC has its own governing
      authority, laws, regulator and court.

        LLOYD’S IS OPENING IN THE DIFC IN MARCH 2015
         Lloyd’s has announced that Mark Cooper has been appointed as the market’s
          first Country Manager for Dubai in November 2014. Mark will head up Lloyd’s
          new operation in the DIFC, managing the platform and supporting managing
          agents in developing their business across Gulf countries and the wider Middle
          East and North Africa region. The following Lloyd’s Service Companies have
          signed up to the Lloyd’s platform that will open in March 2015:
            Amlin, Argo, Liberty, Markel, Pembroke, Talbot, Watkins

      Notes: Soft intelligence based on a number of publicly available sources
6     Source: KPMG, Lloyd’s, ITIJ Article, Business Monitor International        © Lloyd’s
1.    Introduction

1.2   Foreword

      The UAE’s insurance market is growing by around 10% annually

      As investments in the real estate sector continue to rise, it boosts the need for
      insurance coverage. Motor insurance is also thriving in the UAE due to the
      high levels of vehicle ownership and continued growth in the automobile
      sector. The most important impetus to insurance premium growth has come from
      the growth of medical insurance. This growth is largely resulting from medical
      insurance being made compulsory by a change in regulation in Dubai as well as
      Abu Dhabi.
      It was recently reported that the UAE’s insurance market is likely to grow by at
      least 10% in 2014. A large proportion of this growth is being attributed to the
      expansion of the national economy and a healthy flow of foreign investment. It
      was also suggested in a report by the Al Khaleej newspaper that, following the
      issuance of new legislation and growth-promoting regulations, the UAE insurance
      sector could be on the verge of a new phase of development.

      The UAE has a small, wealthy population, no history of terrorism, and no
      sectarian tensions to speak of. Notably, Dubai has established itself as a major
      worldwide tourist destination in just over a decade. Heavy oil-funded spending on
      security and social benefits support high growth rates in a stable environment.

       KEY INSURANCE MARKET FACTS
        The UAE market is mostly broker-driven;
        Small to medium insurers, with limited capital and number of years of
         operations in the market, highly depend on brokers for initiating the
         relationship with foreign reinsurers;
        Non-life business concluded through bancassurance arrangements is a
         growing business in the UAE market, accounting for between 5%- 10% of
         general insurance business written; and
        Dubai and Abu Dhabi dominate the UAE insurance market, generating
         over 85% of premiums.

       Even though the overall size of the market has increased, insurance products in
       the UAE and the GCC at large have continued to experience extremely
       competitive rates when compared to international markets, especially on risks
       with a low probable maximum loss (PML).

      Notes: Soft intelligence based on a number of publicly available sources
7     Source: KPMG, Lloyd’s, ITIJ Article, Business Monitor International        © Lloyd’s
1.    Introduction

1.3   About Class Review

1.3.1 To whom is Class Review targeted?
      Class Review offers benchmarking statistics comparing Lloyd’s business with its
      competitors (where available) in key territories, broken down by class of business.
      Key audience of this report are:
       Managing agents and corporation staff;
       Brokers;
       Coverholders.
      There are two versions of this report, one for managing agents (password
      protected) and one version for brokers and coverholders (publicly available). The
      password-protected version contains Lloyd’s incurred loss ratios. Loss ratios are
      omitted in the managing agent version, where fewer than 6 syndicates write that
      class.
      These reports have been developed in collaboration with the Lloyd’s market and
      are designed to facilitate international business development.

1.3.2 What can I find in this Class Review?
      This report is organised along the OECD classes (see page on Mapping in this
      Appendix at 12.1) and includes the following sections:

      1. Lloyd’s & local market context

      2. Lloyd’s statistics* (* loss ratios are for Lloyd’s managing agents only)

      3. Local market statistics (dependent on available data set)

      4. Soft intelligence (opportunity matrix and/or commentary for key classes only)

      Notes: As per latest Market Intelligence Class Review structure
8     Source: Market Intelligence, (January 2015)                          © Lloyd’s
1.    Introduction

1.4   Methodology

1.4.1 Key definitions for local market figures
          The Direct Premiums in this report are unspecified.
          Claims are defined as Incurred Claims.
          Claims Ratios used in this report are calculated internally using the method
           below.
          Please view the website for further detail and analysis
            > http://www.ia.gov.ae

1.4.2 Calculations for local market figures

          Incurred Claims                         Gross Incurred Claims
              Ratio =
                                                 Gross Written Premiums
           Calendar Year

      Notes: As per latest Market Intelligence Class Review structure
9     Source: Market Intelligence, (January 2015)                         © Lloyd’s
1.    Introduction

1.4   Methodology

1.4.3 Key definitions for Lloyd’s figures
      The Lloyd’s premium and claims data is sourced from Xchanging. Lloyd’s
      business in this market is analysed using Gross Signed Premium (GSP) and
      incurred claims on a country of origin basis.
      The Gross Signed Premium used in this report are gross of reinsurance and
      acquisition fees (brokerage and commission) and represent the cash flow that
      has been processed by Xchanging during the calendar year.
      Incurred claims include paid claims and outstanding claims, which is an
      estimate of the amount of reserves needed to pay the claims, including indemnity
      and fees and expenses.
      Incurred claims on a calendar year basis are calculated as follows: losses
      incurred during the period plus outstanding losses at the end of the period
      minus outstanding losses at the beginning of the period. Incurred claims on a
      year of account basis are calculated as follows: losses incurred during the period
      plus outstanding losses at the end of the period. The Incurred Loss Ratios are
      calculated on a year of account basis over a six year development period, by
      dividing the incurred losses (as calculated above) by the sum of premiums during
      the period. The Incurred Loss Ratios do not include Incurred But Not Reported
      (IBNR) losses.
      Incurred loss ratios for Lloyd’s are omitted for classes where less than 6
      syndicates write business.

1.4.4 Calculations for Lloyd’s figures
                                                                      Incurred Losses
                                           (Paid Claims + outstanding claims at the end of period – outstanding claims at the
        Incurred Claims                                                beginning of the period)
            Ratio =
                                                               Gross Signed Premium
           Calendar Year

                                                                      Incurred Losses
                                                    (Sum of Paid Claims + outstanding claims at the end of period)
        Incurred Claims
            Ratio =
                                              Sum of Gross Signed Premium for the period
           Year of Account

      Calendar Year: Takes into account the premiums and claims paid from 1st Jan until the 31st Dec of the year when the
      contract started. Year of Account: Takes into account the premiums as paid and allocated to the year of the policy
      inception.

      Notes: As per latest Market Intelligence Class Review structure
10    Source: Market Intelligence, (January 2015); Xchanging data, (2015)                                  © Lloyd’s
1.    Introduction

1.4   Methodology

1.4.5 Compare Countries statistics available for all
      The underlying market & Lloyd’s premium figures shown in this report are
      available within the Market Intelligence “Compare Countries” product:

                  www.lloyds.com/CompareCountries

      This tool provides high level statistics across over 200 territories on the economy,
      insurance market and Lloyd's business. Please note, that there are 2 versions
      available for this too on the website. Publicly available version and a managing
      agent version, that contains more granular Lloyd’s premium data by class of
      business. This version is password-protected.

      Please contact marketintelligence@lloyds.com to request your password.

      ABOUT THE INSURANCE MARKET DATA:
       DATA COLLECTION: The Market Intelligence team collects insurance and
        reinsurance premium volume data from local regulators around the world.
        Regulators typically report data according local class of business classifications.
        The Market Intelligence team maps from these classes to common classes
        (A&H, Freight, etc.) reported in this sheet to enable some degree of comparison
        across countries. These mappings follow as closely as possible the definitions
        in the "OECD Class Definitions" tab of this file. However, the strict comparability
        of data across countries will vary and such cross-country comparisons should
        be done with caution.
       ADJUSTMENTS: No adjustments are made to account for inflation or FX
        changes; all insurance and reinsurance premium data is reported in nominal
        terms (a.k.a current prices).
       FORECASTING: The Market Intelligence team provides basic forecasts on
        insurance and reinsurance premiums. These assume constant penetration rate
        and constant cession rates (from the latest available actual data). The premium
        growth rate simply tracks the nominal GDP growth forecast provided by the IMF.
        To extend the series to 2025, IMF forecasts for the latest available year
        (currently 2019) are extrapolated through to 2025.

      Notes:    Market Intelligence methodology, January 2015
11    Source:   See further details at: www.lloyds.com/CompareCountries     © Lloyd’s
1.    Introduction

1.4   Methodology

1.4.6 Managing Agent Compare Countries available in MI Portal
      Managing agents have access to tailored data including Lloyd’s incurred loss
      ratios used in this report.

                  www.lloyds.com/MIPortal

      This tool is being launched to managing agents in Q1 2015. It provides high level
      statistics across over 200 territories on the economy, insurance market and
      detailed premium and incurred loss ratio statistics for Lloyd's business.
      Furthermore, managing agents can view their own data versus Lloyd’s total to
      perform an in depth benchmarking analysis.

      Managing agents can download a User Guide on how to get access to their
      Managing Agent Compare Countries tool via the MI Portal.
      Please view www.lloyds.com/MIPortal
      > download “Compare Countries user guide”

      ABOUT THE DETAILED LLOYD’S DATA:
       DATA LIMITATIONS: Premiums & Loss Ratios will only be shared for cuts
        where more than 9 Syndicates write business, premium is greater than US$ 1m
        and the largest syndicate does not write more than 50% of that cut.

      Notes:    Market Intelligence methodology, January 2015
12    Source:   See further details at: www.lloyds.com/CompareCountries   © Lloyd’s
2
Key Themes

IN THIS SECTION

2.1    Key local market statistics

2.2    Key Lloyd’s statistics

2.3    Market Players

2.4    Distribution Channels

13                                   © Lloyd’s
2.       Key themes

2.1       Key local market statistics

2.1.1 Market premiums by OECD class 2009-2013

          Insurance premiums
          Premiums in US$ m

                      7,000

                      6,000

                      5,000

                      4,000
                      3,000

                      2,000

                      1,000

                            0
                                     2009             2010    2011    2012    2013
       A&H                           1,120            1,351   1,538   1,770   2,696
       Freight                         0                0       0       0       0
       General Liability             2,129            2,167   2,164   2,177   2,009
       Long Term Business              0                0       0       0       0
       MAT                            551              609     635     632     466
       Motor                           0                0       0       0       0
       Other Non-Life                 184              161     215     295     356
       Pecuniary Loss                  0                0       0       0       0
       Property                       582              617     684     659     594

      NOTE: Please view Appendix 11.1 for a detailed mapping of local market
      classes into the common OECD mappings.

         Notes:    Market Intelligence based on local data
14       Source:   IA, (January 2015), http://www.ia.gov.ae                     © Lloyd’s
2.    Key themes

2.1   Key local market statistics

2.1.2 Market – by OECD Class (insurance business only)

      Insurance premiums and loss ratios
      Premiums US$ and Loss Ratios %
                                                           Size of the Market                             Performance
                                                                    2009-13
                                         2009-13                                2009-13           2009-13               2013
                                                                   Absolute
                                      Premium Trend                              CAGR          Cumulative ILR            ILR
                                                                    Growth
                                    2013         6,119.3
                                    2012         5,531.9           +1,554.0       +8%
      TOTAL                         2011         5,236.1                                            58%                 64%
                                    2010         4,905.7
                                    2009         4,565.4
                                    2013         2,695.6
                                    2012         1,769.8           +1,575.7      +25%
       A&H                          2011         1,537.5                                            73%                 73%
                                    2010         1,351.0
                                    2009         1,119.9
                                    2013               -
                                    2012               -              -            -
       Freight                      2011               -
                                                                                   -
                                                                                                      -                     -
                                    2010               -
                                    2009               -
                                    2013         2,008.6
                                    2012         2,176.6            -120.1        -1%
       General Liability            2011         2,163.9                                            53%                 66%
                                    2010         2,166.8
                                    2009         2,128.7
                                    2013               -
                                    2012               -              -            -
       Long Term Business           2011               -
                                                                                   -
                                                                                                      -                     -
                                    2010               -
                                    2009               -
                                    2013          465.8
                                    2012          632.1             -85.5         -4%
       MAT                          2011          635.2                                             32%                 32%
                                    2010          609.4
                                    2009          551.3
                                    2013               -
                                    2012               -              -            -
       Motor                        2011               -
                                                                                   -
                                                                                                      -                     -
                                    2010               -
                                    2009               -
                                    2013          355.6
                                    2012          294.7            +172.0        +18%
       Other Non-Life               2011          215.0                                             63%                 65%
                                    2010          161.2
                                    2009          183.6
                                    2013               -
                                    2012               -              -            -
       Pecuniary Loss               2011               -
                                                                                   -
                                                                                                      -                     -
                                    2010               -
                                    2009               -
                                    2013          593.8
                                    2012          658.7             +11.9         +1%
       Property                     2011          684.5                                             58%                 43%
                                    2010          617.4
                                    2009          581.8

      Notes:      Market Intelligence based on local data; ILR = incurred loss ratios. ILRs only available when
                  reported by the regulator
15    Source:      IA, (January 2015), http://www.ia.gov.ae                                                   ©   Lloyd’s
2.         Key themes

2.2        Key Lloyd’s statistics

2.2.1 Lloyd’s premiums by OECD class 2008-2013
           Gross Signed Premium (US$ m)

                     250

                     200

                     150

                     100

                      50

                       0
                               2008           2009            2010            2011           2012            2013
      A&H                        8             10              11              16             26              11
      Freight                   18             17              16              17             19              19
      General Liability         18             21              18              17             17              17
      Long Term Business         0              1               1               2              1               2
      MAT                       58             64              68              91             70              77
      Motor                      7             12              20              14              9              12
      Other Non-Life             0              0               0               0              0               0
      Pecuniary Loss             1              2               3               3              2               2
      Property                  29             42              46              39             47              44

     NOTE: Please view Appendix 11.1 for a detailed mapping of Risk Codes,
     Lloyd’s High Level Classes & common OECD mappings.

           Notes:      Data based on a country of origin basis (where policyholders are based), gross of reinsurance & acquisition fees.
16         Source:     Market Intelligence calculations based on Xchanging, (2015)                               © Lloyd’s
2.     Key themes

2.2    Key Lloyd’s statistics

2.2.2 Lloyd’s total premiums 2008-2013
       Gross Signed Premium (US$ m)

       Calendar Year
                                     Direct                                      Reinsurance
      250

      200

      150

      100

      50

       0
                 2008             2009              2010               2011              2012               2013

       Notes:    Data based on a country of origin basis (where policyholders are based), gross of reinsurance & acquisition fees.
17     Source:   Market Intelligence calculations based on Xchanging, (2015)                               © Lloyd’s
2.    Key themes

2.2   Key Lloyd’s statistics

2.2.3 Lloyd’s – by High Level Class
      Gross Signed Premium (US$ m) by High Level category; premium & loss ratio developments
                                                                       Size of the Market
                                                                                2009-13
                                                    2009-13                                 2009-13
                                                                               Absolute
                                                 Premium Trend                               CAGR
                                                                                Growth
                                               2013          183.9
                                               2012          190.6              +14.8        +2%
                 TOTAL                         2011          197.8
                                               2010          183.9
                                               2009          169.1
                                               2013           14.1
                                               2012           27.7               +1.7        +3%
                   Accident & Health           2011           19.0
                                               2010           14.2
                                               2009           12.4
                                               2013           18.3
                                               2012           26.5              -10.2        -11%
                   Aviation                    2011           44.8
                                               2010           22.5
                                               2009           28.6
                                               2013           16.5
                                               2012           15.8               -4.1        -5%
                   Casualty                    2011           16.9
                                               2010           17.5
                                               2009           20.6
                                               2013              0.5
                                               2012              0.4             +0.5          -
                   Casualty Treaty             2011              0.0
                                                                                               -
                                               2010                -
                                               2009                -
                                               2013           37.0
                                               2012           15.5              +22.6       +27%
                   Energy                      2011           18.9
                                               2010           22.1
                                               2009           14.3
                                               2013           58.9
                                               2012           61.3              +14.6        +7%
                   Marine                      2011           56.0
                                               2010           50.3
                                               2009           44.3
                                               2013           12.0
                                               2012            8.7               +0.0        +0%
                   Overseas Motor              2011           13.5
                                               2010           20.1
                                               2009           11.9
                                               2013           22.1
                                               2012           29.6              -11.4        -10%
                   Property (D&F)              2011           24.0
                                               2010           31.3
                                               2009           33.4
                                               2013              4.5
                                               2012              4.9             +1.0        +6%
                   Property Treaty             2011              4.7
                                               2010              5.9
                                               2009              3.6
                                               2013                -
                                               2012                -              -            -
                   UK Motor                    2011                -
                                                                                               -
                                               2010                -
                                               2009                -

      Notes:    Data based on a country of origin basis (where policyholders are based), gross of reinsurance & acquisition fees.
18    Source:   Market Intelligence calculations based on Xchanging, (2015)                               © Lloyd’s
2.    Key themes

2.2   Key Lloyd’s statistics

2.2.4 Lloyd’s – by OECD Class
      Gross Signed Premium (US$ m) by OECD category; premium & loss ratio developments
                                                                         Size of the Market
                                                                                  2009-13
                                                      2009-13                                      2009-13
                                                                                 Absolute
                                                   Premium Trend                                    CAGR
                                                                                  Growth
                                                2013             183.9
                                                2012             190.6            +14.8                +2%
                TOTAL                           2011             197.8
                                                2010             183.9
                                                2009             169.1
                                                2013              11.2
                                                2012              25.8             +1.3                +3%
                 A&H                            2011              15.6
                                                2010              11.4
                                                2009               9.9
                                                2013              18.7
                                                2012              19.3             +1.7                +2%
                 Freight                        2011              17.3
                                                2010              16.4
                                                2009              17.0
                                                2013              17.4
                                                2012              16.6             -3.5                -4%
                 General Liability              2011              17.1
                                                2010              17.8
                                                2009              20.9
                                                2013               1.5
                                                2012               0.8             +0.6                +14%
                 Long Term Business             2011               1.7
                                                2010               1.2
                                                2009               0.9
                                                2013              76.6
                                                2012              70.4            +12.5                +5%
                 MAT                            2011              90.8
                                                2010              68.0
                                                2009              64.1
                                                2013              12.0
                                                2012               8.7             +0.0                +0%
                 Motor                          2011              13.5
                                                2010              20.1
                                                2009              11.9
                                                2013                 -
                                                2012                 -              -                   -
                 Other Non-Life                 2011                 -
                                                                                                        -
                                                2010                 -
                                                2009                 -
                                                2013               2.2
                                                2012               1.7             -0.1                -1%
                 Pecuniary Loss                 2011               2.7
                                                2010               3.0
                                                2009               2.3
                                                2013              44.4
                                                2012              47.3             +2.2                +1%
                 Property                       2011              39.1
                                                2010              46.0
                                                2009              42.1
      Notes:     All Lloyd’s data is on a country of origin basis, gross of RI and acquisition fees.
19    Source:    Lloyd’s Market Intelligence calculations based on Xchanging.(2015)                           © Lloyd’s
2.    Key Themes

  2.3   Market Players

  2.3.1 Key insurers by size

Rank     Insurer1,2                        GWP (US$ m)2,3                Description

                                                                            Established 1975, has a bancassurance
  1        Oman Insurance                                        795         channel and largest overall market share in
                                                                             UAE

                                                                            Founded in 1972, Adnic writes both insurance
  2        Adnic                                              655            and reinsurance business

                                                                            Established in 1982 OIC provides insurance
  3        Orient Insurance                             435                  and reinsurance services. Based in Dubai, it
                                                                             operates in the UAE, Egypt & Oman

                                                                            Established in 1979, IAI is a leading provider
  4        Salama                                   280                      of Shari’ah compliant Takaful solutions serving
                                                                             both individual and institutional customers.

                                                                            Incorporated in 1982 EIC writes both
  5        Emirates Insurance                     196                        insurance and reinsurance business in the
                                                                             UAE

  6       Al Ain Ahilia                         141                         Established in 1975 as one of the first
                                                                             insurance companies to operate in the UAE

                                                                            Established in 1978, it is one of the leading
  7       Al Buhaira National                   140                          insurance companies providing general
                                                                             insurance products

                                                                            Headquartered in Dubai, NGIC became an
  8       National General                      121                          associate member of Emirates NBD Bank in
                                                                             1996

                                                                            One of the Six National Insurance Companies
  9       Al Wathba National                    110                          of Abu Dhabi providing both insurance and
                                                                             reinsurance

                                                                            Founded in 1979, it is licensed to transact all
 10        Al Sagr National                     107                          types of insurance business in the UAE

           NOTE: (1) Top 10 Players were selected as per annual reports issued by the Emirates Insurance Authority (EIA); (2)
           Figures reported are based on the audited annual financial statements; (3) Financial metrics of insurers may include an
           element of life insurance; (4) Products are based on the line of business stated in the annual audited financial statements
           and company’s official website aligned to the OECD classes; Source: Company annual reports and websites, press
           releases

        Notes:     More detail for managing agents can be found in the Market Insight report
 20     Source:    Market insight Report (January 2015); www.lloyds.com/MIPortal                               © Lloyd’s
2.    Key Themes

  2.3   Market Players

  2.3.2 Key insurers by class
                                                Life Insurance                        Non-Life Insurance
Rank     Insurer1,2                        Business Focus (%)4 Class Breakdown4

                                                                            47% - Property, Aviation, Transit, Liability,
  1        Oman Insurance                    47        53                    Motor, A&H

                                                                            54% - Property, Aviation, Transit, Liability 46%
  2        Adnic
                                                                             - Motor, A&H

                                                                            92% Property, Transit, Liability, Motor, A&H
  3        Orient Insurance                       92

                                                                            80% - Property, Transit, Liability, Motor, A&H
  4        Salama                                80

                                                                            67% - Property, Aviation, Transit, Motor
  5        Emirates Insurance                                               33% - Liability, A&H

  6       Al Ain Ahilia                        N/A                          93% - Property, Liability Motor, A&H, Life 7%
                                                                             - Transit, Aviation

                                                                            Property , Aviation, Transit, Motor, Liability,
  7       Al Buhaira National                  N/A                           Motor, A&H, Life

                                                                            83% - Property, Aviation, Transit, Liability,
  8       National General                        83                         Motor, A&H

                                                                            95% - Property, Liability, Motor, A&H 5% -
  9       Al Wathba National
                                                                             Transit & Aviation

                                                                            81% - Property, Liability, Motor, A&H, Life 19%
 10        Al Sagr National                    N/A                           - Transit

           NOTE: (1) Top 10 Players were selected as per annual reports issued by the Emirates Insurance Authority (EIA); (2)
           Figures reported are based on the audited annual financial statements; (3) Financial metrics of insurers may include an
           element of life insurance; (4) Products are based on the line of business stated in the annual audited financial statements
           and company’s official website aligned to the OECD classes; Source: Company annual reports and websites, press
           releases

        Notes:     More detail for managing agents can be found in the Market Insight report
 21     Source:    Market insight Report (January 2015); www.lloyds.com/MIPortal                               © Lloyd’s
2.          Key Themes

  2.4         Distribution

  2.4.1 Key distribution channels

                                  Insurance             Reinsurance
Channel type                      indicative %          indicative %          Description

                                                                             Specialty lines of business including Marine
                                                                              Hull, Aviation, energy risks, engineering projects
                                                                              and major commercial and industrial property
                                                                              risks are predominantly broker driven
Brokers                               ~30%                 ~74%
                                                                             Regulatory changes in 2012 allows insurance
                                                                              brokers to undertake reinsurance broking,
                                                                              provided that the same broker does not act as
                                                                              both the insurance and reinsurance broker for
                                                                              the same transaction and customer

                                                                             Direct reinsurance arrangements are evident for
                                                                              large, financially stable companies that have
                                                                              generally had a presences in the UAE for more
Direct                                ~20%                 ~22%               than 5 years
                                                                             Direct relationships are predominantly used to
                                                                              obtain cover for General Accident lines of
                                                                              business

                                                                             Agents are not common with only 18 licensed
                                                                              agents operating in the market
Independent managing                  ~30%                   ~1%             Only UAE citizens can own agency companies
agents                                                                        which consist of sole and multi-agency
                                                                              arrangements as well as underwriting agents

                                                                             Bancassurance is a relatively underdeveloped
                                                                              channel for insurance
Bancassurance                         ~19%                   ~2%             Islamic banks are emerging as an important
                                                                              medium in the marketing and sales of family
                                                                              Takaful products

NOTE: Please view Lloyd’s Crystal for a detailed summary of how business can be accessed in the Region, the UAE an the DIFC.

> www.lloyds.com/Crystal

              Notes:       More detail for managing agents can be found in the Market Insight report
  22          Source:      Market insight Report (January 2015); www.lloyds.com/MIPortal                        © Lloyd’s
2.     Key Themes

2.5    Regulation

2.5.1 Key regulatory elements in the UAE

                                       •    The UAE is regulated by the UAE Insurance Authority (IA)
                                       •    Regulations require the UAE insurance companies to be registered as
                                            public joint stock companies and get listed on the Dubai Financial
                                            Market or Abu Dhabi Securities Exchange
                                       •    In Dec 2009 the IA placed a moratorium on new licenses for insurers:
                 Licence                       −   This has prompted an increase in unincorporated JV
                 issuance                          arrangements between local and international insurers focusing
                                                   on reinsurance
                                       •    In August 2012 UAE insurers were ordered to cease trading as
                                            composite insurers and operate under separate licenses. These
                                            planned reforms were delayed by 3 years

                                       •    The IA has imposed stipulations to restrict the entry of foreign
                                            players:
                                               −   New licensed foreign companies need to show that they would
                 FDI                               offer new products that are not currently present in the market,
                 restrictions                      or justify the higher need for existing coverage
 UAE
                                               −   Maximum limit of 25% stake acquisition in a domestic
                                                   insurance provider
                                               −   Solvency margins are soon to be introduced in the UAE

                                       •    Only motor third party liability is compulsory in all GCC countries
                 Compulsory            •    Dubai has followed Abu Dhabi and is rolling out compulsory medical
                 insurance                  insurance in a phased manner with final implementation by 2016

                 Capital               •    In 2010 the minimum paid-up capital was doubled to US$ 27.2m for
                 requirements               UAE insurers

                                        •   Regulatory deficiencies are ranked as the second greatest weakness
                                            in the region, with insufficient minimum capital requirements, a lack
                 Strength of                of minimum retention rules and also limited regulatory coordination;
                 regulation                 the regulatory environment is extremely fragmented and involves
                                            various pseudo-regulators depending on the respective emirate eg.
                                            Health regulators

       Notes:     More detail for managing agents can be found in the Market Insight report
23     Source:    Market insight Report (January 2015); www.lloyds.com/MIPortal                  © Lloyd’s
2.         Key Themes

2.5        Regulation

2.5.2 Key regulatory elements for the DIFC & Brokers

                                               The insurance business within the DIFC is supervised by the Dubai
                                                Financial Services Authority (DFSA)

                     Licence
                                               Foreign insurers can operate as an offshore company registered in
                                                the DIFC
                     issuance
                                               DIFC-based companies cannot operate in other parts of the UAE;
                                                they are allowed to directly offer insurance cover on risks based
                                                within the DIFC and in other GCC countries
 DIFC

                     FDI
                                               The DFSA permits 100% foreign ownership of entities, zero tax rate
                                                on profits and no restrictions on foreign exchange or repatriation of
                     restrictions
                                                capital

                     Compulsory
                                               Only motor third party liability is compulsory in all GCC countries
                     Insurance

                     FDI
                                               In Dec 2009 the Insurance Authority placed a moratorium on new
                                                licenses for brokers
                     restrictions

 Brokers
                                               A draft broking law has been circulated that mandates higher capital
                     Capital                    requirements and other criteria to regulate brokers. Once
                     requirements               implemented, these could eliminate a number of the smaller brokers
                                                and may lead to market consolidation

           Notes:     More detail for managing agents can be found in the Market Insight report
24         Source:    Market insight Report (January 2015); www.lloyds.com/MIPortal                  © Lloyd’s
2.    Key Themes

2.6   Takaful trends

2.6.1 UAE takaful gross contributions (in US$m)

                                                                                              1,314
                                                                                    1,162
                                                     15%
                                                                  1,028
                                                  909
                                818

                640

            2009               2010              2011              2012             2013e     2014f

                                       SHARE OF UAE IN GCC TAKAFUL MARKET

            13.1%              14.4%             14.3%             14.5%             14.6%     14.8%

         IMPACT ON RE-TAKAFUL

         Demand
          The global Takaful market is expected to reach US$ 17bn by 2015, with the GCC region
           forecast to double its premiums from 2009-2015
          General Takaful forms the majority of the Takaful market, driven primarily by Motor and
           Medical lines of business
          Strong double-digit growth in the Takaful market, along with increasing demand for Islamic
           financing, presents opportunities for Re-takaful
          However, limited Re-takaful capacity has led to Sharia boards accepting conventional
           reinsurance solutions, constraining demand
          Competition from conventional reinsurers which offer strong technical expertise and better
           pricing could act as a potential growth deterrent

         Profitability
          Intense competition from conventional players may subdue profitability
          Regulatory changes with enhanced corporate governance requirements may further add
            pressure to margins

      Notes:      Analysis based on Alpen Capital, “GCC Insurance Industry Report, 2013
25    Source:     Market insight Report (January 2015); www.lloyds.com/MIPortal                © Lloyd’s
2.       Key Themes

2.7      Reinsurance

2.7.1 Indicative number of reinsurers by category
         Local insurers
                                         DIFC based                          Offshore
      involved in fronting                                                                             Total
                                      foreign reinsurers                foreign reinsurers
         arrangements

                                                                             ~35%

                                                                                                     ~100%
                                           ~45%

            ~20%

       A number of           The DIFC is an                       Proportional               Local market
        insurance players      important                             arrangements of             interviews
        strategically act as   reinsurance hub                       higher value                indicate that
        part of a fronting     for the region                        commercial                  more premiums
        arrangement for        with various                          risks, including            flow to offshore
        local facultative      foreign and                           Aviation, are               foreign
        reinsurance to         regional players                      often ceded                 reinsurers
        facilitate cross-      having a                              directly offshore           (~50%) versus
        selling and            presence                              to international            DIFC based
        synergistic                                                  reinsurers based            foreign
                              Large
        marketing                                                    in the London               reinsurers
                               commercial
                                                                     market,                     (~30%)
       Key players are        risks including
                                                                     Bermuda and
        Oman Insurance         Energy,                                                          Excess capacity
                                                                     other parts of
        Co., Abu Dhabi         Engineering and                                                   is perceived
                                                                     Europe
        National               Marine are                                                        within the
        Insurance Co.,         ceded to DIFC                                                     reinsurance
        Orient Insurance                                                                         market, creating
        Co. and Dubai                                                                            high competition
        Islamic Co.                                                                              and subdued
                                                                                                 pricing levels

         Notes:    More detail for managing agents can be found in the Market Insight report
26       Source:   Market insight Report (January 2015); www.lloyds.com/MIPortal                   © Lloyd’s
2.        Key Themes

2.7       Reinsurance

2.7.2 Core trends summarised

                                                              Overall retention rates increased by 0.5%
                                                               between 2011 and 2013
     1   Retention rates are
         expected to increase                                 In particular, Fire retention rates
                                                               increased by 12.5% and MAT by 3.0%
                                                               over the same period

                                                              There has been a trend towards non-
                                                               proportional reinsurance as proportional
                                                               treaty capacity is more difficult to obtain
         The shift towards non-                                and event limits have become
     2   proportional reinsurance                              commonplace
         has also supported higher
         retentions
                                                              Risk retention becomes more attractive
                                                               for most lines in the low investment yield
                                                               environment

                                                              Foreign insurers are expected to benefit
         Foreign insurers are                                  from technical expertise, distribution
     3   expected to increase their                            capabilities and financial strength
         presence in the GCC                                  Western capacity is expected to increase
                                                               its share in regional reinsurance markets

          Notes:    More detail for managing agents can be found in the Market Insight report
27        Source:   Market insight Report (January 2015); www.lloyds.com/MIPortal               © Lloyd’s
3
Motor

IN THIS SECTION

3.1    Lloyd’s & local market context

3.2    Lloyd’s statistics

3.3    Local market statistics

3.4    Opportunity matrix

3.5    Commentary

28                                      © Lloyd’s
3.        Motor

    3.1       Lloyd’s & local market context

    3.1.1 Class in context
             2013 Lloyd’s Gross Signed Premium (US$ m) (insurance & reinsurance)
             2012 Insurance Market Premium (US$ m)

                                                                                                 Lloyd's     Insurance
                                                                                                   Total        Market
            0%                                                  Non-Life Total                       182          6,119
                                                                 A&H                                 11          2,696
                                                                 Freight                             19              0
               7%                                                General Liability                   17          2,009
                                                                 MAT                                 77            466
                                                                 Motor                               12              0
                                                                 Other Non-Life                       0            356
                                                                 Pecuniary Loss                       2              0
Lloyd's = inner circle.
Insurance Market = outer circle.                                 Property                            44            594
                                                                 Long-Term Business                   0              0

    3.1.2 Sub-classes
             Lloyd’s & Insurance Market Sub-Class Mapping (US$ m)
              Lloyd’s                                                        Insurance Market
                   Motor                                12 100%               Motor                          -        -
                   Casualty Treaty                       -     -
                      XM,XN
                   Overseas Motor                       12 100%               Please note that no “Motor” statistics
                      MD,ME,MF,MG,MH,MI,M                                     were available from local sources.
                       M,MP
                   Property (D&F)                          -          -
                      5T
                   UK Motor                                -          -
                      M2,M3,M4,M5,M6,MA,M
                       C,MK,ML

             Notes:         Mapping details can be found in the Appendix of this report
   29        Source:        Lloyd’s Market Intelligence calculations based on Xchanging and IA           © Lloyd’s
3.    Motor

3.2   Lloyd’s statistics

3.2.1 Lloyd’s Motor
      Gross Signed Premium (US$ million)

      Calendar Year
                                            Direct                 Reinsurance
      25

      20

      15

      10

      5

      0
                2008            2009              2010             2011              2012              2013

      Notes:     Data based on a country of origin basis (where policyholders are based), gross of reinsurance & acquisition fees.
30    Source:    Market Intelligence calculations based on Xchanging, (2015)                               © Lloyd’s
3.    Motor

3.3   Soft intelligence

3.3.1 Commentary – Motor
      When purchasing a car insurance in the UAE, the traffic department require a 13-
      month insurance certificate each time you register or renew a vehicle registration.
      As in many other markets, motor business is generally the least profitable due to a
      combination of strong price competition among insurance companies, high
      accident rates and expensive motor repairs. (The UAE has 12.7 road deaths per
      100,000 population, compared with just 3.7 in the UK.)
      Most individual business is placed direct with insurers. It is estimated that about 20
      % of the business is distributed through banks and motor dealers acting as
      agents, 30% through brokers and 50% direct.
      Most insurance companies have online information systems providing product
      information, but a number of brokers offer online quotations. Oman Insurance
      and other companies offer motor insurance from their call centres in Dubai. Adnic
      customers can buy or renew a motor insurance policy through a mobile app within
      minutes without having to visit any of the Adnic offices.
      The growth of the rental car market has been significant as Dubai continues to
      develop a major tourism industry.
      Motor insurers do now have access to a database on drivers, which will enable
      them to distinguish between good & bad drivers. This database is expected to
      make it easier for an insurer to determine adequate rates. The data system,
      developed by eData Management Solution in Dubai, has been welcomed by
      insurance companies all over the country.
       KEY FACTS
        Historic motor premiums have stagnated as a result of high competition
         driving down premium rates, however, new vehicle sales in the UAE are
         projected to expand at 9% CAGR to 2017;
        New database launched that allows insurers to view driver’s claims history.
         This data is expected to enable insurers to reduce the exposure to fraudulent
         claims.
        Motor insurance is mainly distributed through bancassurance
         arrangements, with brokers and car dealers also playing a major role and;
        There is extremely high competition within Motor lines, amongst both local
         and foreign players.
        Motor insurance market is witnessing a soft pricing cycle but is expected to
         improve as rates harden.

      Notes:    Soft intelligence based on Market Intelligence research
31    Source:   KPMG Market Insight, (January 2015), Bridging the Gulf Report.   © Lloyd’s
4
MAT

IN THIS SECTION

4.1    Lloyd’s & local market context

4.2    Local market statistics

4.3    Opportunity matrix

4.4    Commentary

32                                      © Lloyd’s
4.       mat

    4.1       Lloyd’s & local market context

    4.1.1 Class in context
              2013 Lloyd’s Gross Signed Premium (US$ m) (insurance & reinsurance)
              2012 Insurance Market Premium (US$ m)
                                                                                              Lloyd's   Insurance
                                                                                                Total      Market
                                                            Non-Life Total                        182        6,119
           7%                                                A&H                                  11        2,696
                                                             Freight                              19            0
                                                             General Liability                    17        2,009
                                                             MAT                                  77          466
                           42%                               Motor                                12            0
                                                             Other Non-Life                        0          356
                                                             Pecuniary Loss                        2            0
Lloyd's = inner circle.
Insurance Market = outer circle.                             Property                             44          594
                                                             Long-Term Business                    0            0

    4.1.2 Sub-classes
              Lloyd’s & Insurance Market Sub-Class Mapping (US$ m)
              Lloyd’s                                                     Insurance Market
                   MAT                               77 100%                  MAT                     466 100%
                   Aviation                          18 24%                    MAT                    466 100%
                      1,3,4,5,6,7,8,9,AO,AP,A
                       R,AX,CX,H,H2,H3,HX,L,
                       L2,L3,SC,SL,SO,X1,XY,
                       XZ,Y1,Y3,Y4,Y5,Y6,Y7

                   Energy                            29      37%
                      EC,EG,EH,EM,EN,ET,E
                       W,EY,EZ
                   Marine                            30      39%
                      AW,B,G,GC,GX,O,OX,R
                       X,SR,T,TS,TX,W,WB,W
                       X,X2,XE,XT
                   Property (D&F)                      0       0%
                      1E,2E,2T,3T

             Notes:      Mapping details can be found in the Appendix of this report
   33        Source:     Lloyd’s Market Intelligence calculations based on Xchanging and IA         © Lloyd’s
4.    mat

4.2   Lloyd’s statistics

4.2.1 Lloyd’s MAT
      Gross Signed Premium (US$ million)

      Calendar Year
                                              Direct                Reinsurance
      100

       80

       60

       40

       20

        0
                2008              2009             2010              2011              2012             2013

      Notes:    Data based on a country of origin basis (where policyholders are based), gross of reinsurance & acquisition fees.
34    Source:   Market Intelligence calculations based on Xchanging, (2015)                               © Lloyd’s
4.          mat

4.3         Local market statistics

4.3.1       MAT

            Insurance premiums and loss ratios
                                               2008           2009         2010        2011         2012        2013
        Written Premium                          521            551          609         635          632         466
        Gross Incurred Claims                    168             51          310         209          214         151
        Loss Ratio, Unspecified               33.4%           9.4%        52.1%       33.3%        33.8%       29.7%

                             Premium                            Claims                         Loss Ratio
      700                                                                                                           60%
                                                       52.1%
      600                                                                                                           50%
      500
                  33.4%                                                 33.3%          33.8%                        40%
      400                                                                                              29.7%
                                                                                                                    30%
      300
                                                                                                                    20%
      200
                                     9.4%
      100                                                                                                           10%

                                                                                                                    0%
                      2008           2009              2010              2011           2012            2013

            Notes:      Mapping details can be found in the Appendix of this report
35          Source:     Lloyd’s Market Intelligence calculations based on IA                                © Lloyd’s
4.      mat

4.4     Soft Intelligence

4.4.1 Opportunity matrix- MAT                                                                  Poor               Good

      Dimension                    Score                                          Rationale
                                                      MAT represents a relatively small class, representing
        Size                                          7% of total insurance market premiums.

                                                      There was a gradual increase in premiums up until
                                                      2011 and then premiums began to decline, in 2013,
       Growth                                         figures stood at US$ 466m, the lowest in at least six
                                                      years.
                                                      Historically, when looking purely at Incurred loss
                                                      ratios, MAT has performed relatively well with figures
     Performance                                      staying around 30% and the highest in 2010 being only
                                                      52%.
                                                      New distribution channels such as telesales and use of
                                                      the internet are being developed. Bancassurance has
                                                      also been developing. In 2011, 13 insurance agents
     Distribution                                     were licensed, as were 170 brokers. Brokers are the
                                                      key distribution channel particularly for larger
                                                      commercial risks. Most of the risks are transferred on a
                                                      facultative business to the London Market.

                                                      With regards to Aviation insurance; there is limited
                                                      regional competition, with the exception of Oman
                                                      Insurance which now actively underwrites direct and
     Competition                                      facultative reinsurance Aviation business. Transit is
                                                      considered to be a profitable line of business, although
                                                      rates are expected to decrease by 10% - 20% due to
                                                      high levels of competition.
                                                      The MAT sector is expected to continue developing in
                                                      the UAE. There are around 50 projects underway in
                                                      the UAE relating to oil & gas, power and renewable
                                                      energy as at May 2014. While small, the Aviation
       Overall                                        market is considered to be a profitable line with good
                                                      loss records and potential to grow. Strong investments
                                                      in Energy infrastructure may boost demand for Marine
                                                      reinsurance following a sharp decline in 2013.

        Notes:    Soft intelligence based on Market Intelligence research
36      Source:   Market Intelligence based soft intelligence and hard data from regulator, KPMG      © Lloyd’s
4.    mat

4.4   Soft intelligence

4.4.2 Commentary – MAT
      Marine- Key Trends
      Strong investments in Energy infrastructure may boost demand for Marine
      reinsurance following a sharp decline in 2013.
       There are around 50 projects underway in the UAE relating to oil & gas, power
        and renewable energy as of May 2014;
       Marine hull business suffers from the declining importance of international trade
        as an engine of regional growth, as well as the absence of large commercial
        fleets in the Middle East. As such it is expected to remain one of the slowest
        growing lines of business;
       Transport by sea is regarded as the safest method of transport in the region,
        which is particularly relevant for high-value goods. Dubai is at the forefront of
        trade in the region, and the establishment of specialised free zones and
        economic clusters, has effectively positioned Dubai as the hub of trade to the
        vast markets of the Gulf region, North Africa and the Indian subcontinent.

      Aviation- Key Trends
      Aviation risks are largely ceded offshore to London and other European
      markets.
       The Aviation market is relatively under-developed with very few players
        offering Aviation cover as most of the risk is reinsured on a facultative basis
        with European/London market;
       The air transport industry in the Gulf region however, is experiencing an
        expansion, which is among the fastest in the world. The growth and
        transformation of the UAE, in particular, into a major business and tourist hub is
        evident by the tremendous increase in passengers and cargo aircraft
        movements the past few years. The Dubai-based Emirates Airlines is one of
        the world’s fastest-growing international Airlines and Aviation is considered
        to be a highly profitable line with good loss records;
       There are three principal aviation fleets in the UAE, Emirates, Etihad and
        Arabia, all of which are insured overseas on a non-admitted basis.

      Notes:    Soft intelligence based on Market Intelligence research
37    Source:   KPMG Market Insight, (January 2015)                        © Lloyd’s
4.    mat

4.4   Soft intelligence

4.4.3 Commentary – MAT
      Transit- Key Trends
      Oil and gas exports are expected to continue to drive Transit premiums,
      despite a sharp decline in 2013.
       The UAE is the 4th largest global exporter of crude oil & gas, exporting around
        81% of its total production. This equates to the UAE exporting approximately
        2.32 million barrels of crude oil each day, predominantly to Asian markets;
       Dubai in particular is an important trans-shipment centre to Iran and GCC
        countries with significant road transport business;
       Transit, and particularly Marine Cargo, is considered to be a profitable line of
        business, however rates are expected to decrease by 10% - 20% as soft
        market conditions continue;
       Transit remains highly competitive, with leading international reinsurers in the
        DIFC being increasingly active in the market.

       KEY FACTS
        The UAE’s, and Dubai’s in particular, growing importance as a trading hub
         with significant investments in tourism and logistics is likely to spur future
         demand for marine, aviation and transit.

        The air transport industry in the Gulf region is experiencing an expansion,
         which is among the fastest in the world. Airlines throughout the region largely
         demand general aviation policies, for which Marsh, Aon and Willis are believed
         to have a strong position.

        There are very high levels of competition in Transit insurance, whereas
         competition in Aviation placement appears to be more limited.

      Notes:    Soft intelligence based on Market Intelligence research
38    Source:   KPMG Market Insight, (January 2015)                       © Lloyd’s
5
Property

IN THIS SECTION

5.1    Lloyd’s & local market context

5.2    Lloyd’s statistics

5.3    Local market statistics

5.4    Opportunity matrix

5.5    Commentary

39                                      © Lloyd’s
5.        property

     5.1       Lloyd’s & local market context

     5.1.1 Class in context
               2013 Lloyd’s Gross Signed Premium (US$ m) (insurance & reinsurance)
               2012 Insurance Market Premium (US$ m)
                                                                                                   Lloyd's   Insurance
                    10%                                                                              Total      Market
                                                                 Non-Life Total                        182        6,119
                 24%                                              A&H                                  11        2,696
                                                                  Freight                              19            0
                                                                  General Liability                    17        2,009
                                                                  MAT                                  77          466
                                                                  Motor                                12            0
                                                                  Other Non-Life                        0          356
                                                                  Pecuniary Loss                        2            0
Lloyd's = inner circle.                                           Property                             44          594
Insurance Market = outer circle.
                                                                  Long-Term Business                    0            0

     5.1.2 Sub-classes
               Lloyd’s & Insurance Market Sub-Class Mapping (US$ m)
               Lloyd’s                                                         Insurance Market
                   Property                               44 100%                  Property                594 100%
                   Energy                                  8 18%                    FIRE                   594 100%
                        EF
                   Marine                                 10      22%
                        FA,FR,GS,JB,WL
                   Property (D&F)                         22      50%
                        3E,6T,B2,B3,B4,B5,BD,
                         CA,CB,CC,DC,F,HP,N,
                         NB,NP,NX,P2,P3,P4,P5
                         ,P6,P7,PD,PG,TE,TO,T
                         U,TW
                   Property Treaty                          5     10%
                        AG,HA,TR,X3,XA,XC,XJ,
                         XP,XR,XU,XX

               Notes:         Mapping details can be found in the Appendix of this report
     40        Source:        Lloyd’s Market Intelligence calculations based on Xchanging and IA         © Lloyd’s
5.    property

5.2   Lloyd’s statistics

5.2.1 Lloyd’s Property
      Gross Signed Premium (US$ million)

      Calendar Year
                                             Direct                Reinsurance
      50

      40

      30

      20

      10

       0

      -10
                2008             2009             2010              2011              2012             2013

      Notes:    Data based on a country of origin basis (where policyholders are based), gross of reinsurance & acquisition fees.
41    Source:   Market Intelligence calculations based on Xchanging (2015)                                © Lloyd’s
5.          property

5.3         Local market statistics

5.3.1 Fire

            Insurance premiums and loss ratios
                                              2008          2009          2010       2011         2012       2013
        Written Premium                         446           582           617        684          659        594
        Gross Incurred Claims                   334           246           356        356          603        256
        Loss Ratio, Unspecified              76.4%         46.6%         59.0%      54.2%        90.2%      41.3%

                           Premium                            Claims                         Loss Ratio
      800
                                                                                    90.2%                       100%
      700
                 76.4%
      600                                                                                                       80%
      500                                          59.0%
                                                                     54.2%
                                                                                                                60%
      400                        46.6%
                                                                                                    41.3%
      300                                                                                                       40%
      200
                                                                                                                20%
      100

                                                                                                                0%
                  2008            2009              2010              2011          2012            2013

            Notes:    Mapping details can be found in the Appendix of this report
42          Source:   Lloyd’s Market Intelligence calculations based on IA                                © Lloyd’s
5.      property

5.4     Soft Intelligence

5.4.1 Opportunity matrix – Property/ Fire                                                      Poor               Good

      Dimension                    Score                                          Rationale
                                                      Property is a relatively small class, making up only
        Size                                          10% of the total insurance market premiums.

                                                      Fire premiums increased at a stable pace from 2008-
                                                      2011 but since then they have declined annually; in
       Growth                                         2013 figures stood at US$ 594mn (lower that 2010
                                                      premiums) and       based on previous trends it ‘s
                                                      expected that they will continue to fall.
                                                      Historically, when looking purely at Incurred loss
                                                      ratios, fire has performed moderately well with figures
     Performance                                      staying below 60%. However in 2012, we saw a huge
                                                      increase as figures shot to 90%.

                                                      New distribution channels such as telesales and use of
                                                      the internet are being developed. Bancassurance has
                                                      also been developing. In 2011 13 insurance agents
     Distribution                                     were licensed, as were 170 Brokers. Brokers are the
                                                      key distribution channel particularly for larger
                                                      commercial and engineering risks.
                                                      Property is a highly competitive market with leading
                                                      European reinsurance entities actively competing for
     Competition                                      business in the DIFC (Dubai International Financial
                                                      Centre)

                                                      Based on previous trends the Property class is
                                                      expected to continue growing with future infrastructure
                                                      and construction projects. Additionally with huge
                                                      developments in places such as Dubai and Abu
       Overall                                        Dhabi the sector is predicted to thrive. Engineering is
                                                      one of the most profitable lines of business, with price
                                                      increases expected. Property cession rates have
                                                      increased from ~60% in 2008 to ~75% in 2013.

        Notes:    Soft intelligence based on Market Intelligence research
43      Source:   Market Intelligence based soft intelligence and hard data from regulator, KPMG      © Lloyd’s
5.    property

5.4   Soft Intelligence

5.4.2 Commentary – Property
      In previous years, there were very few companies in the UAE that provided
      property insurance. AXA, one of the few companies to have been providing
      property insurance in the local market for a while, had hardly any local customers
      in the past and was selling mostly to a small number of British expatriates. Lack of
      broad demand was largely attributable to the feeling of security among residents,
      which boils down to the fact that theft is not a significant issue in the UAE and
      the region at large. Additionally, a lack of catastrophe exposures (with the
      exception of earthquakes in Iran) – may have also be a contributory factor to low
      general demand for property insurance.

      But as places such as Dubai and Abu Dhabi develop, more people are
      purchasing property insurance and there is awareness in the market about the
      need for insurance among both the expatriates and the local population. The
      Gulf’s property insurance has enjoyed increasing attention amid recent
      announcements of new property laws in Abu Dhabi and Dubai, in particular. With
      people buying properties in the UAE, companies such as AXA are
      witnessing a pick-up in the property insurance business.

      With growing affluence among locals and the resumption of infrastructure
      projects, the property market has shown considerable growth. Construction
      has become one of the constants of daily life for many cities across the GCC.
      From tower blocks to luxury hotels, shopping complexes to multilane highways,
      builders toil day and night to meet the deadlines set by governments and private
      developers. There were over 100 infrastructure and construction projects
      underway in the UAE as at May 2014. These are in preparation for events such as
      the Dubai World Expo 2020 and the Mohammed Bin Rashid City in Dubai, which
      includes a park to receive 35 million visitors annually – which could create further
      impetus for growth.
      Today property is the second largest GWP pool in the UAE and since 2008
      has shown stable growth at 4.5% CAGR with the exception of 2013.
      Engineering is considered to be one of the most profitable lines of business,
      whereas fire is considered to be one of the slowest growing and least profitably
      lines of business, with rate decreases of 20% - 30% expected due to excess
      capacity with renewals under continuing pressure.

      Notes:    Soft intelligence based on Market Intelligence research
44    Source:   KPMG Market Insight, (January 2015), Bridging the Gulf Report   © Lloyd’s
5.    property

5.4   Soft Intelligence

5.4.2 Commentary – Property

        KEY FACTS
         As places such as Dubai and Abu Dhabi develop, more people are
          purchasing property and there is awareness in the market about the need
          for insurance among both the expatriates and the local population.

         Build quality tends to be high; low-quality construction does not tend to be
          insured in the first place, keeping loss ratios at bay; property insurance
          business in the region generally tends to be profitable.

         Property is a highly competitive market and this has resulted in a decline in
          rates, reflected in the 2013 GWP.

         Brokers are the key distribution channel particularly for larger commercial
          and engineering risks.

      Notes:    Soft intelligence based on Market Intelligence research
45    Source:   KPMG Market Insight, (January 2015), Bridging the Gulf Report   © Lloyd’s
6
Pecuniary Loss

IN THIS SECTION

6.1    Lloyd’s & local market context

6.2    Lloyd’s statistics

6.3    Local market statistics

6.4    Opportunity matrix

6.5    Commentary

46                                      © Lloyd’s
6.        Pecuniary Loss

     6.1       Lloyd’s & local market context

     6.1.1 Class in context
               2013 Lloyd’s Gross Signed Premium (US$ m) (insurance & reinsurance)
               2012 Insurance Market Premium (US$ m)
                                                                                                Lloyd's   Insurance
                0%                                                                                Total      Market
                                                               Non-Life Total                       182        6,119
                                                                A&H                                 11        2,696
              1%
                                                                Freight                             19            0
                                                                General Liability                   17        2,009
                                                                MAT                                 77          466
                                                                Motor                               12            0
                                                                Other Non-Life                       0          356
                                                                Pecuniary Loss                       2            0
Lloyd's = inner circle.
Insurance Market = outer circle.                                Property                            44          594
                                                                Long-Term Business                   0            0

     6.1.2 Sub-classes
               Lloyd’s & Insurance Market Sub-Class Mapping (US$ m)
               Lloyd’s                                                      Insurance Market
                    Pecuniary Loss                       2 100%                 Pecuniary Loss            -        -
                    Accident & Health                    1 64%
                        P,PB,PC,PF,PN,PS,PU,
                         PW,PZ
                                                                              Please note that no “Pecuniary Loss”
                    Marine                               1     36%           statistics were available from local
                        BS,CF,CN,CR,FG,FM,F
                                                                              sources.
                         S,PR,SB
                    Property (D&F)                        -          -
                        4T,LE,WA,WS
                    UK Motor                              -          -
                        PQ

               Notes:      Mapping details can be found in the Appendix of this report
    47         Source:     Lloyd’s Market Intelligence calculations based on Xchanging and IA         © Lloyd’s
6.    Pecuniary Loss

6.2   Lloyd’s statistics

6.2.1 Lloyd’s Pecuniary Loss
      Gross Signed Premium (US$ million)

      Calendar Year
                                             Direct                Reinsurance
      3.5
      3.0
      2.5
      2.0
      1.5
      1.0
      0.5
      0.0
                2008             2009             2010              2011              2012             2013

      Notes:    Data based on a country of origin basis (where policyholders are based), gross of reinsurance & acquisition fees.
48    Source:   Market Intelligence calculations based on Xchanging, (2015)                               © Lloyd’s
7
General Liability

IN THIS SECTION

7.1    Lloyd’s & local market context

7.2    Lloyd’s statistics

7.3    Local market statistics

7.4    Opportunity matrix

7.5    Commentary

49                                      © Lloyd’s
7.        General liability

     7.1       Lloyd’s & local market context

     7.1.1 Class in context
               2013 Lloyd’s Gross Signed Premium (US$ m) (insurance & reinsurance)
               2012 Insurance Market Premium (US$ m)
                                                                                                Lloyd's     Insurance
                                                                                                  Total        Market
                                                           Non-Life Total                           182          6,119
                                                            A&H                                     11          2,696
                                    10%                     Freight                                 19              0
                                                            General Liability                       17          2,009
                                                            MAT                                     77            466
                                                            Motor                                   12              0
               33%
                                                            Other Non-Life                           0            356
                                                            Pecuniary Loss                           2              0
Lloyd's = inner circle.
Insurance Market = outer circle.                            Property                                44            594
                                                            Long-Term Business                       0              0

     7.1.2 Sub-classes
               Lloyd’s & Insurance Market Sub-Class Mapping (US$ m)
               Lloyd’s                                                      Insurance Market
                    General Liability                  17 100%                 General Liability          2,009 100%
                                                                                 ACCIDENT & LIABILITY      2,009 100%
                    Casualty                           16 95%
                        BB,CY,D2,D3,D4,D5,D
                         M,DO,E2,E3,E4,E5,E6,
                         E7,E8,E9,F2,F3,GH,GM
                         ,GN,GP,GT,NA,NC,PI,P
                         L,PM,UA,UC,W2,W3,W
                         4,W5,W6,WC
                    Casualty Treaty                      1       3%
                        XD,XF,XG,XH,XL
                    Energy                               0       2%
                        EA,EB
                    Property (D&F)                        -          -
                        4E,7T,NL

               Notes:      Mapping details can be found in the Appendix of this report
     50        Source:     Lloyd’s Market Intelligence calculations based on Xchanging and IA             © Lloyd’s
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