CLIA Products To Sell More Cruises

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CLIA Products To Sell More Cruises
CLIA PRODUCTS
CLIA Products
To Sell More Cruises
Make this your year to sell more cruises and increase
profits. You can do so by learning as much as you can
about cruises and perfecting your sales and marketing
skills! On the next few pages, we feature our catalog of
cruise products – everything from important resources
and reference materials to direct mail products,
marketing materials, and much more. Just consider this
a toolbox to tweak and enhance your marketing and
selling skills. Each one of the products in this catalog
has been exclusively designed for CLIA to help you,
our member agents, reach incredible sales success!
CLIA Products To Sell More Cruises
CLIA DVD Training
                   Improve Your Sales!
                    CLIA’s comprehensive collection of training DVDs is
CLIA EDUCATION

                    priced to fit any budget. These DVDs cover topics
                    helpful in improving cruise sales, ranging from
                    geography to effective motivational and selling
                    techniques. Select any of the following titles:

                 SINGLE DVD $19.95 (non-member price $29.95)

                 ANY 2 DVDs FOR $29.95 (non-member price $49.95)

                 ANY 5 DVDs FOR $59.95 (non-member price $99.95)

                 ANY 10 DVDs FOR $99.95 (non-member price $149.95)

                                  BUILDING YOUR BRAND                            CLIA’S TECH TIPS: MAKING
                                  How can you not just succeed, but stand        TODAY’S TECHNOLOGY
                                  out in today’s travel marketplace? By          WORK FOR YOU
                                  building your brand.                           E-mail has become a powerful marketing
                                  In this CLIA DVD, Dr. Marc Mancini will        tool for selling travel. In this DVD,
                                  show you how to discover, design,              Dr. Marc Mancini will share with you five
                                  maintain and market a distinct and             ways to get people to open your e-mail
                                  compelling identity for yourself and/or        promotion; seven strategies to make your
                                  your agency. You’ll learn how to leverage      e-mail especially effective; and ways to
                                  your unique skills, craft a consistent image   get the most out of your Internet searches.
                                  and tell your “brand story” in a way that      If you’re already knowledgeable about
                                  will set you apart from your competitors       technology, it’ll be a good refresher
                                  and take you to a higher level of              course – and you may learn a few new
                                  profitability, professionalism and success.    things, too. If you feel a bit technologically
                                                                                 challenged, this DVD will teach you plenty.
                                  CLIA’S GUIDE TO ESCORTING                      (26 minutes)
                                  GROUPS
                                  In this DVD, Dr. Marc Mancini (who began       CLOSING THE CRUISE SALE
                                  in the industry as a tour conductor) takes     This CLIA DVD reviews the most popular
                                  you on an insightful and often amusing         closing strategies to get your clients to
                                  exploration of what it takes to operate a      make the final commitment to buy. You’ll
                                  successful cruise group departure.             learn how to recognize when a client
                                  (65 minutes)                                   is ready to buy. As a bonus, there’s a
                                                                                 chance to share your own favorite closing
                                                                                 techniques and maybe even win a prize.
                                                                                 (35 minutes)
CLIA Products To Sell More Cruises
CONVERTING LANDLOCKED                                    INTRODUCTION TO SUCCESSFUL
VACATIONERS INTO CRUISE                                  CRUISE SELLING - 2ND EDITION
VACATIONERS                                              A must-see for anyone involved in cruise
This DVD will explain ways to break down                 sales, particularly new retail agents. This
the wall of resistance, examine common                   DVD includes elements of the cruise
misconceptions, provide solutions for                    vacation, effective sales techniques,
getting past barriers, and identify the five             insights from clients, do’s and don’ts, tips
types of non-cruisers and ways to reach                  for turning the reservation process into a
them. It is estimated that there are 22                  sales opportunity and using brochures to
million prospects on the verge of taking                 close a sale. (35 minutes)
a cruise just waiting for you to persuade

                                                                                                        CLIA EDUCATION
them. (30 minutes)                                       MARKETING YOUR AGENCY
                                                         ON THE INTERNET
CRUISING… KNOWING                                        In this DVD, Dr. Marc Mancini shows you
THE WORLD YOU SELL                                       how to make the Internet a powerful ally
Dr. Marc Mancini, leading travel educator                for your agency in the travel marketplace.
and speaker shows you some of the                        You’ll learn what will set you apart
world’s great cruise destinations – the                  from your competition, the essential
Caribbean, Alaska, Europe, Asia, the                     “e-strategies” for web-based success,
Pacific, South America, and Mexico – and                 how to tailor e-marketing for cruise sales,
shares insights on the best way to sell                  and gain valuable insight from Internet
them. Presented in a lively news broadcast               professionals. (25 minutes)
format. (70 minutes)
                                                         PRINCIPLES OF PROFESSIONAL
DELIVERING GREAT SERVICE                                 SELLING – 2ND EDITION
Recent consumer surveys have verified                    This DVD focuses on the essential
what we’ve all suspected: great service is               sales skills that need to be learned and
becoming an increasingly rare commodity.                 practiced with every client. Subjects
But as with anything rare, consumers want,               covered include – the five essential steps
even treasure, service excellence. And                   of the sale, turning features into benefits,
many now are willing to pay extra for it. In             and tips to refine your telephone sales
this DVD, Dr. Marc Mancini reveals the five              skills. (35 minutes)
emotional needs that any service-related
travel business should address. He’ll share
with you the 10 standards of excellence
that the most successful service providers                             (continued on the next page)

follow; which communication skills can
best enhance your service efforts; how
the luxury market is built on service
excellence; what you must do to turn
yourself into a brand; and how technology
can help you provide even greater service      These DVDs can earn you
to your clients. (35 minutes)
                                               10 credits toward CLIA’s
EFFECTIVE DIRECT MAIL
TECHNIQUES
                                               Certification program.
This DVD reveals the success strategies        Learn, enjoy, and watch
used by the pros. Learn how to build           your profits grow,
or obtain databases, apply the seven
“C’s” of great copywriting to all of your
mailings, and make potential clients notice
your mailer above the rest. Join Dr. Marc
Mancini and discover what direct mail is all
about. (20 minutes)
CLIA Products To Sell More Cruises
These DVDs can earn you
                                                                                        10 credits toward CLIA’s
                   CLIA DVD Training                                                    Certification program.
                                                                                        Learn, enjoy, and watch
                   Improve Your Sales!                                                  your profits grow,
CLIA EDUCATION

                   (continued from the previous page)

                                                                                                 SELLING CRUISES AS A
                 SINGLE DVD $19.95 (non-member price $29.95)                                     HOME-BASED AGENT
                                                                                                 You’ll discover the seven advantages of
                 ANY 2 DVDs FOR $29.95 (non-member price $49.95)                                 working from home and the five biggest
                                                                                                 challenges. Gain insider tips on how to
                 ANY 5 DVDs FOR $59.95 (non-member price $99.95)                                 satisfy government requirements, work
                                                                                                 with suppliers, learn new technologies
                 ANY 10 DVDs FOR $99.95 (non-member price $149.95)                               and how to maintain an efficient home
                                                                                                 office. (30 minutes)
                                          PROFITING FROM
                                          THE POWER OF GROUPS
                                                                                                 SELLING SPECIAL INTERESTS/
                                          Ask any cruise line executive what marks
                                                                                                 NICHE CRUISING
                                          the most successful agents and the
                                                                                                 Perhaps the fastest growing segment
                                          probable response will be “Groups.” In
                                                                                                 of travel is special interest cruising
                                          this updated video, Dr. Marc Mancini,
                                                                                                 – and niche clients are becoming a
                                          along with industry experts, will take
                                                                                                 major profit center. Find out how
                                          you on an exploration of the who, what,                to adjust your sales to the needs
                                          where, how and why of marketing and                    of families, luxury seekers, learning
                                          selling groups.                                        enthusiasts, adventurers, and honey­
                                          You’ll learn the 10 reasons why people                 mooners. You’ll also learn about the
                                          opt to travel as part of a group and                   five generations that buy travel and
                                          how this knowledge can help you close                  what each seeks in a cruise vacation
                                          the sale. You’ll discover what most                    experience. Niche sales can enhance
                                          group travelers have in common, how                    your bottom-line – or serve as your
                                          and where to find them, what kind of                   core strategy. Find out how and why.
                                          support you can expect from cruise line                (30 minutes)
                                          representatives and how your groups
                                          timeline and activities should ideally                 TURN YOUR AGENCY INTO A
                                          unfold. (Approximately 40 minutes)                     CRUISE VACATION STORE
                                                                                                 Learn simple, effective strategies to
                                          SECRETS OF SUCCESS:                                    transform your agency into “Cruise
                                          10 STRATEGIES TO INCREASE                              Vacation Central.” Learn to use your
                                          YOUR PROFITABILITY                                     agency’s existing resources (such as
                                          What do top-producing sellers of travel                business cards, stationery, promotional
                                          do to enhance their profitability? In this             pieces, and even office layout) to reach
                                          DVD, Dr. Marc Mancini will take you on a               your cruising market with the impact that
                                          discovery of 10 easy-to-apply secrets to               gets results. Find out the best ways to tell
                                          success, including dozens of practical tips            the right people that your agency is the
                                          that pacesetting travel agents will share              place to book a cruise. (20 minutes)
                                          with you. You’ll especially learn how new
                                          technologies can assist you with even the
                                          most personal of your sales and service
                                          skills. (40 minutes)
CLIA Products To Sell More Cruises
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CLIA PRODUCTS

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CLIA Products To Sell More Cruises
Direct Mail and Promotional Materials

                       A. Letterhead
                #06B   Use promotional letterhead to personalize or imprint and send to your clients. Invite
                       them to a cruise event or let them know that new cruise products are in. (8.5" x 11")
                       $2.00 per pack of 25 – FREE pack for every 3 purchased

                       B. Stickers
                       Reinforce your cruise message at every opportunity and remind clients that you’re a
#00Q                   cruise vacation expert. (2.75" x 1.25") (50/roll) $1.00 per roll
                #00R
                       C & D. Flyer Shells and Postcards
                       These pre-printed shells allow you to send out a great looking m    ­ arketing piece without
                       spending countless dollars and time. Simply run shells or p   ­ ostcards through your
                       printer, or take them to a copy shop. Then pop them in the mail. Postcards and Flyer
                       shells are an extremely e   ­ ye-catching way to drive ­business through your agency’s door.

                                                                                                                      CLIA PRODUCTS
                       (8.5" x 11" flyer shell; 5" x 7" postcard)
                       FREE PACK FOR EVERY 3 PURCHASED:
                       • Flyer Shells, $2.00 per pack of 25
                       • Postcards, $1.50 per pack of 25

 #00S
        #00T                Resources &
                            ­Reference Materials
                            E. 2012 CLIA Cruise Manual CD-ROM
                            An easy-to-use reference manual with complete
#728                        information on member line’s ships, on-board
        #729
                            activities, worldwide port descriptions, sales
                            policies, links to ship deck plans, and more.
                                                                                                               E
                            Endorsed by agents everywhere as the best
                                                                                                             #04X
                            cruise sales reference source.
                            CLIA Member $29.95; Non-CLIA $59.95

                            F. Cruising Q&A – Answers to
                               Frequently Asked Questions
                            When new prospects need convincing, hand
                            them a copy of our “Cruising Q&A” brochure. It’s
                            full of answers to typical questions and will help
                            turn doubts into eager anticipation. Look for your
                            free samples in your 2012 membership kit.
                            CLIA Member $16.00 per pack of 50 (minimum)
#730     #731               Non-CLIA $25.00 per pack of 50 (minimum)
                                                                                                                F
                                                                                                             #05D
CLIA Products To Sell More Cruises
Custom-Imprinted                                 A. Document Holder
                                                                 Business travelers appreciate
                Promotional Products                             this zippered travel case which
                                                                 organizes tickets, passport, credit
                From Crestline Specialties, Inc. –               cards, business cards and ID. Black
                                                                 simulated leather cover material
                a CLIA Preferred Partner Benefit                 with pen loop (pen not included)
                                                                 offers a very professional look
                                                                 and appeal. Dimensions: 5.25"L
                Crestline Specialties, Inc. promotional          x 10.25"H x 0.75"W. Minimum
                products are a great way to complement           quantity: 25
                                                                 Cost each: $9.25 $55 set-up charge.
                your cruise sales. Clients will love our fun,
                useful products that keep your agency            B. Inline Lunch Cooler
                top-of-mind.                                     This sporty colorful cooler is great
                                                                 for any outing. Features include
                All pricing below includes one-color imprint     Velcro closure and front pocket
CLIA PRODUCTS

                in standard location. Smaller quantities         along with a side mesh pocket
                                                                 for water bottle (water bottle not
                available on some items; call for details.       included). The grab handle allows
                For complete product information, p  ­ ricing,   for easy carrying. This product
                and to order any of these and other              is kid-friendly/CPSIA compliant.
                                                                 Available in black, blue, red, or
                promotional items, visit the The Travel          apple green. Dimensions: 7"L x 9"H
                Agent Center of www.cruising.org and click       x 4"W. Minimum quantity: 50
                into the “Tools To Use” section. If you’d        Cost each: $4.25 $55 set-up charge.

                like to place your order by phone, call Mike
                                                                 C. Beach Ball Stress Reliever
                Randall at 800-925-0171, ext. 2768 or you        Clients can relax with this 2.75"
                can e-mail him at mrandall@crestline.com.        diameter beach ball stress reliever
                                                                 available in red/white/blue. 1.5"
                                                                 diameter imprint area. Minimum
                                                                 quantity: 150
                                                                 Cost each: $1.75 $50 set-up charge.

                                                                 D. Captain’s Boat Bag
                                                                 Always in demand, these all-
                                                                 purpose carry-alls are value priced
                                                                 and well made of durable cotton
                                                                 canvas with snap closure, open
                                                                 front pocket, cotton-bound inner
                                                                 seams, and colored bottom and
                                                                 handles. 18"L x 14"H x 7"W.
                                                                 Minimum quantity: 25
                                                                 Cost each: $8.75 $55 set-up charge.
CLIA Products To Sell More Cruises
E. Cinch Pack                           J. Walking Enthusiast Kit
Help your clients carry their           Kit comes with pedometer and
important personal items in this        16 oz. water bottle (decoration of
value backpack with cinch closure.      water bottle not available). Features
Features an easy-access storage         reflective piping and webbing for
compartment and dual branding           safety. Earphone exit for MP3 player.
opportunity on the front and back.      Design allows it to be worn across
Made from 210d Nylon. 14.75"L x         body or around waist. 5"L x 10"H x
16.75"H. Minimum quantity: 150          3"W. Minimum quantity: 25
Cost each: $2.75 $55 set-up charge.     Cost each: $10.49 $55 set-up charge.

F. Colored Handle Tote                  K. Luggage ID Tag
This is the ultimate value in natural   Achieve global name recognition –
mid-weight cotton canvas totes.         send your clients on vacation with

                                                                                   CLIA PRODUCTS
Features 21" reinforced webbed          imprinted luggage tags! Features
handles and a large imprint area.       a Sof-Touch™ feel, outstanding
15.5"L x 12"H x 4"W. Minimum            durability, and a guaranteed
quantity: 75                            permanent imprint in a rainbow of
Cost each: $3.25 $55 set-up charge.     color options (Light Green, Green,
                                        Light Blue, Blue, Light Red, Red,
                                        Clear, Teal, Orange, Yellow, Smoke,
                                        Purple, Pink). 2.25" x 4". Imprint
G. Cruise Ship Stress Reliever          Area: 1.75" x 3.25" (one side).
A fun little item to keep on a desk!    Minimum quantity: 250
Dimensions: 2" x 4" x 2". Imprint       Cost each: $0.84 No set-up charge
area is 2" x .5" on one side of ship.   (pricing includes a one-color, one side
                                        imprint and includes an ID card inside).
Minimum quantity: 150
Cost each: $2.04 $50 set-up charge.

                                        L. Pacifica Pen
                                        Pens are always handy and these
                                        feature a high-quality jumbo
H. Custom Sun Stick
                                        plastic cartridge for long-lasting
Give the gift of sun protection
                                        ink. Exciting bright barrel colors
with this 0.55 oz. SPF 30 sun stick.
                                        with silver accents that really pop.
Features easy, no-mess application;
                                        Impressive thick body design for
non-greasy and fragrance free;
                                        writing comfort. Black ink only.
PABA-free; non-irritating; water
                                        Translucent colors include orange,
and sweat resistant. Minimum
                                        green, black, red, and blue.
quantity: 50
                                        Minimum quantity: 200
Cost each: $3.25 $75 set-up charge
(four-color process imprint).           Cost each: $0.76 $15 set-up charge.

I. Flip Flop Stress Reliever                    (continued on the next page)
Keep vacations on their mind!
Dimensions: 4.375" x 2" x 1".
Imprint area is .75" x 2" top.
Minimum quantity: 150
Cost each: $2.00 $50 set-up charge.
CLIA Products To Sell More Cruises
(continued from the previous page)

                                             M. Regatta Race Tote                     Q. Star Fish Stress Reliever
                                             Clients will stay organized on the go    Bring the beach to their desk with
                                             with this sporty, eye-catching tote      this 4.25" x 4.25" x .625" stress
                                             that features a pen loop (pen not        ­reliever. Imprint area is 1" diameter
                                             included) on front for easy access;       on top. Available in orange.
                                             a large main compartment with             Minimum quantity: 150
                                             zippered closure; and an interior        Cost each: $1.85 $50 set-up charge.
                                             organizer for pens, MP3 player, and
                                             business cards. Made from 400d
                                             polyester. Dimensions: 17.5"L x 14"H
                                             x 3"W. Minimum quantity: 50              R. Tropical Javalina Pen
                                             Cost each: $4.95 $55 set-up charge.      Cool tropical colors with uniquely
                                                                                      shaped body that fits comfortably
                                                                                      in the hand. Stylish and affordable!
                                                                                      Available in green, orange, pink,
                                             N. Belize Pen                            and yellow, all with black accents.
CLIA PRODUCTS

                                             Exciting translucent colors with eye-    Blue and black writing ink available.
                                             catching push click retractable and      Minimum quantity: 250
                                             matching rubber grip. Blue ink only.
                                                                                      Cost each: $0.48 $15 set-up charge.
                                             Pen available in translucent orange,
                                             green, blue, red and purple.
                                             Minimum quantity: 250
                                             Cost each: $0.46 $15 set-up charge.
                                                                                      S. Vinyl Photo Album
                                                                                      Your clients will think of you
                                                                                      every time they look back at their
                                                                                      treasured vacation photos. This
                                                                                      clear-color vinyl photo album fits
                                             O. Seaside Beach Tote                    4" x 6" photos and includes 12 clear
                                             A fashionable sling tote with cinch      sleeves holding 24 photos. Front
                                             closer that is perfect to carry          and back lined with plastic panel
                                             from the beach to an afternoon           to protect photos from bending.
                                             of shopping in town. Features            Available in blue, red, and smoke.
                                             removable translucent PVC bag            Minimum quantity: 150
                                             with Velcro closure to keep contents     Cost each: $1.59 $45 set-up charge.
                                             dry and secure (5.5"L x 7"H); front
                                             zippered pocket; mesh sides, and
                                             metal grommets to help keep
                                             sand out. Made from 420d nylon.
                                             Dimensions: 11"L x 18.75" H x 6"W.
                                             Minimum quantity: 25
                                             Cost each: $9.99 $55 set-up charge.

                                             P. SPF 30 Sunscreen on a
                                                 Carabineer
                                             Your clients will keep their
                                             sunscreen handy with this 2 oz. SPF
                                             30 ­sunscreen that features easy,
                                             no-mess application; non-greasy;
                                             fragrance free; PABA free, non-
                                             irritating; water and sweat resistant.
                                             Minimum ­quantity: 50
                                             Cost each: $5.20 $75 set-up charge.
                                             (four-color process imprint).
CLIA Products To Sell More Cruises
Order Form
                                                                                            PAYMENT INFORMATION
                CLIA Certified Cruise                                                       YOUR AGENCY
                                                                                            LOCATION’S CLIA ID#

                Counsellor Promotional Products                                             YOUR AGENT MEMBER KEY

                CLIA offers its Certified Cruise Counsellors more ways                      YOUR NAME
                than ever to promote their expert status. In addition to the
                valuable benefits you receive automatically when you achieve                AGENCY NAME

                Certification as an Accredited, Master, Elite Cruise Counsellor/            ADDRESS
                Elite Cruise Counsellor Scholar or Luxury Cruise Specialist
                designation (lapel pin, frameable certificate, ad slick, and sample         CITY

                press release), you can order (see following page to order) the
                                                                                            STATE/PROVINCE
                following exclusive items:
                                                                                            ZIP/POSTAL CODE

                                                    A. Business Card Holder                 PHONE NO.
                                                    Attractively displays your
CLIA PRODUCTS

                                                    Certification achievement and           FAX
                                                    keeps your business cards neat and
                                                    available; high-quality, brass-finish   E-MAIL
                                                    holder with space for us to engrave
                                                    your name and ACC, MCC, or ECC
                                                                                            TYPE OF PAYMENT:
                                                    logo. $17.00 each
                                                                                               Check (make payable in U.S. funds to CLIA)
                                                                                               Visa           MasterCard             AMEX
                                                    B. Desk Plate                           CREDIT CARD
                                                    Elegantly states your name and          NUMBER:
                                                    status on a walnut-finish desk
                                                    ­accessory crafted of brass and solid   EXP. DATE                      SECURITY CODE
                                                     wood. We’ll engrave your name and
                                                     appropriate Cruise Counsellor status   CARDHOLDER’S
                                                                                            NAME
                                                     (Available in ACC, MCC or ECC
                                                     logos). $15.00 per plate               CARDHOLDER’S
                                                                                            SIGNATURE

                                                                                            CREDIT CARD
                                                                                            BILLING ADDRESS
                                                    C. Lapel Pins
                                                       (replacement pins only)              CITY
                                                    Proudly wear your CLIA Accredited,
                                                    Master, Elite Cruise Counsellor, or     STATE/PROVINCE
                                                    Luxury Cruise Specialist enamel pin.
                                                    You’ve earned it!                       ZIP/POSTAL CODE
                                                    $5.00 per pin
                                                                                            PHONE NO.

                                                                                                      FAX OR MAIL BACK COMPLETED ORDER FORM
                                                    D. Pen & Letter Opener Set                                       Mail to: CLIA
                                                    Retractable pen with rubber grip                         910 SE 17th Street, Suite 400
                                                    and matching letter opener. Royal                       Fort Lauderdale, FL 33316-2968
                                                    blue with gold accent and gold
                                                                                                                    or Fax: 754-224-2250
                                                    laser engraving. Available with Elite
                                                    Cruise Counsellor or Elite Cruise         Please allow 4 weeks for delivery. Agency name and address must be
                                                                                              the same as listed for the CLIA number given. Otherwise an
                                                    Counsellor Scholar logos.
                                                                                              authorization from your agency must accompany this form to ship to
                                                    $10.00 each
                                                                                              an outside address.
SALES TRAINING DVDs                                                                       DIRECT MAIL AND PROMOTIONAL MATERIALS
		                                            CLIA       NON-CLIA 		                 TOTAL    		                                            		                     QUANTITY
                                             PRICING   MEMBER PRICING		               COST    		                                            INV. NO. PRICING      Do not include TOTAL
                                                                                                                                                                   FREE Packs     COST
ANY 2 DVDs
Please check appropriate title boxes below   $29.95        $49.95
                                                                                              LETTERHEAD SHELLS (25/pack)                  1 FREE FOR EVERY 3 PURCHASED

ANY 5 DVDs                                                                                    “Cruising – It’s all about you.”                486    $2.00/pack
Please check appropriate title boxes below   $59.95        $99.95                             “Cruising... Today’s Vacation of Choice.”       00L    $2.00/pack
ANY 10 DVDs                                                                                   “Good Things Come to Those who Cruise.”         723    $2.00/pack
Please check appropriate title boxes below   $99.95       $149.95
                                                                                              FLYER SHELLS (25/pack)                       1 FREE FOR EVERY 3 PURCHASED

		                                            CLIA       NON-CLIA 		                 TOTAL
SINGLE DVD TITLES                            PRICING   MEMBER PRICING QUANTITY        COST    “Cruising – It’s all about you.”                491    $2.00/pack
     Building Your Brand *†                   $19.95       $29.95                             “Cruising – It’s all about family.”             492    $2.00/pack

     CLIA’s Guide to Escorting Groups         $19.95       $29.95                             “Cruising – It’s all about time together.”      493    $2.00/pack

     CLIA’s Tech Tips: Making Today’s                                                         “Cruising – It’s all about enriching your life.” 494   $2.00/pack
     Technology Work for You                  $19.95       $29.95                             “Cruising... Today’s Vacation of Choice.”       00Q    $2.00/pack
     Closing the Cruise Sale                  $19.95       $29.95                             “Cruising... More Choices to See the World.” 00R       $2.00/pack
     Converting Landlocked Vacationers                                                        “Cruising... More Choices
     into Cruise Vacationers           $19.95              $29.95                                          for Every Celebration.”            00S    $2.00/pack
     Cruising… Knowing the                                                                    “Cruising... More Choices Abroad
     World You Sell*                          $19.95       $29.95                                          and Ashore.”                       00T    $2.00/pack
     Delivering Great Service*                $19.95       $29.95                             “Cruise” (Design #1)                            292    $2.00/pack

     Effective Direct Mail Techniques         $19.95       $29.95                             “Reconnect”                                     293    $2.00/pack

     Introduction to Successful                                                               “Romance”                                       294    $2.00/pack
     Cruise Selling – 2nd edition             $19.95       $29.95                             “Celebrate”

                                                                                                                                                                                         CLIA PRODUCTS
                                                                                                                                              295    $2.00/pack
     Marketing Your Agency                                                                    “Cruise” (Design ­#2)                           732    $2.00/pack
     on the Internet                          $19.95       $29.95
                                                                                              “Tropical”                                      733    $2.00/pack
     Principles of Professional
     Selling – 2nd edition                    $19.95       $29.95                             “Alaska”                                        734    $2.00/pack

     Profiting from the Power of Groups $19.95             $29.95                             “Explore”                                       735    $2.00/pack

     Secrets of Success: 10 Strategies                                                        POSTCARDS (10/pack)                          1 FREE FOR EVERY 3 PURCHASED
     to Increase Your Profitability           $19.95       $29.95                             “Cruising – It’s all about you.”                487    $1.50/pack
     Selling Cruises as a                                                                     “Cruising – It’s all about family.”             488    $1.50/pack
     Home-Based Agent                         $19.95       $29.95
                                                                                              “Cruising – It’s all about time together.”      489    $1.50/pack
     Selling Special Interests/
     Niche Cruising                           $19.95       $29.95                             “Cruising – It’s all about enriching your life.” 490   $1.50/pack

     Turn Your Agency into a                                                                  “Cruising... Today’s Vacation of Choice.”       00M    $1.50/pack
     Cruise Vacation Store                    $19.95       $29.95                             “Cruising... More Choices to See the World.” 00N       $1.50/pack
*		Included in 2012 Agency Membership Kit on one DVD                                          “Cruising... More Choices for
†		Included in 2012 Agent Member Kit              SUBTOTAL $ _______________                              Every Celebration.”                00O    $1.50/pack
                                                                                              “Cruising... More Choices
RESOURCES AND REFERENCE MATERIAL                                                                           Abroad and Ashore.”                00P    $1.50/pack

			                                           CLIA       NON-CLIA 		                 TOTAL    “You’re Not Dreaming, You’re Cruising.”         288    $1.50/pack
		 INV. NO.                                  PRICING   MEMBER PRICING QUANTITY        COST
                                                                                              “Reconnect”                                     289    $1.50/pack
2012 CLIA Cruise Manual                                                                       “Romance”                                       290    $1.50/pack
(CD-ROM Version)                     04X     $29.95        $59.95
                                                                                              “Celebrate”                                     291    $1.50/pack
Cruising Q&A – Answers to
Frequently Asked Questions                                                                    “Cruise”                                        728    $1.50/pack
Brochure (50/pack)         05D                $16.00       $25.00                             “Tropical”                                      729    $1.50/pack
                                                                                             “Alaska”                                        730    $1.50/pack
                                                               SUBTOTAL $ _______________
                                                                                              “Explore”                                       731    $1.50/pack

CLIA CERTIFIED CRUISE COUNSELLOR                                                              STICKERS (50/roll)
PROMOTIONAL PRODUCTS                                                                          “You Haven’t Lived Until You’ve Cruised.”
		                                                                CLIA 		            TOTAL    (Design #1)                                     482    $1.00/roll
		                                                               PRICING QUANTITY     COST
                                                                                              “You Haven’t Lived Until You’ve Cruised.”
Business Card Holder (3 one):  ACC      MCC    ECC             $17.00 each                    (Design #2)                                     282    $1.00/roll
Please print your name EXACTLY as it should appear:                                           “You Haven’t Lived Until You’ve Cruised.”
                                                                                              (Design #3)                                     06B    $1.00/roll
Desk Plate (3 one):   ACC    MCC       ECC                     $15.00/plate
                                                                                              Prices are subject to change
Please print your name EXACTLY as it should appear:
                                                                                                                                              SUBTOTAL $ _________________
                                                                                              
Lapel Pins (3 one):       ACC   MCC   ECC   LCS                $5.00 each

Pen and Letter Opener Set:            ECC    ECCS              $10.00 each
                                                                                                                                                     TOTAL $_ ___________

                                                                                                            Add 6% Florida sales tax if applicable $_ ___________
                                                               SUBTOTAL $ _______________
                                                                                                            Canadian orders add PST and 7% GST $_ ___________                        _

                                 ORDER TOTAL...POSTAGE           ORDER TOTAL...POSTAGE                             Postage and handling (see chart) $________________
    POSTAGE
    AND                          $
                                  0 - 25 .............$10.00     $
                                                                  101 - 200 ....... $21.00
    HANDLING                                                                                                                           TOTAL PAYMENT $________________
                                 $
    CHARGES                       26 - 50 ........... $12.00     $
                                                                  201 - 400 ..... $28.00
                                 $
                                  51 - 100 .......... $15.00     $
                                                                  400+ ............. $33.00
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