Contract Number: GS-35F-0239K - SPECIAL ITEM NUMBER 132-51 INFORMATION TECHNOLOGY (IT) PROFESSIONAL SERVICES

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Contract Number: GS-35F-0239K

                              SPECIAL ITEM NUMBER 132-51
                              INFORMATION TECHNOLOGY (IT)
                              PROFESSIONAL SERVICES

Unwavering devotion to provide                                         RNSolutions, Inc.
sustainable IT solutions that enhance                      1700 Rockville Pike, Suite 600
people’s lives.                                                     Rockville, MD 20852
                                                   Ph. 301.231.9898 | Fax 301.231.6358
                                                            http://www.rnsolutions.com
AUTHORIZED INFORMATION TECHNOLOGY SCHEDULE PRICELIST
                      GENERAL PURPOSE COMMERCIAL INFORMATION TECHNOLOGY
                                EQUIPMENT, SOFTWARE AND SERVICES

SPECIAL ITEM NUMBER 132-51 - INFORMATION TECHNOLOGY (IT) PROFESSIONAL SERVICES
    FPDS Code D302 IT Systems Development Services
    FPDS Code D306 IT Systems Analysis Services
    FPDS Code D307 Automated Information Systems Design and Integration Services
    FPDS Code D308 Programming Services
    FPDS Code D310 IT Backup and Security Services
    FPDS Code D311 IT Data Conversion Services

Note 1: All non-professional labor categories must be incidental to and used solely to support hardware, software and/or professional services, and cannot be
purchased separately.
Note 2: Contractors and Agencies are advised that the Group 70 – Information Technology Schedule is not to be used as a means to procure services which properly
fall under the Brooks Act. These services include, but are not limited to, architectural, engineering, mapping, cartographic production, remote sensing, geographic
information systems, and related services. FAR 36.6 distinguishes between mapping services of an A/E nature and mapping services which are not connected nor
incidental to the traditionally accepted A/E Services.
Note 3: This solicitation is not intended to solicit for the reselling of IT Professional Services, except for the provision of implementation, maintenance, integration,
or training services in direct support of a product. Under such circumstances the services must be performance by the publisher or manufacturer or one of their
authorized agents.

                                                              RNSolutions, Inc.
                                                        1700 Rockville Pike, Suite 600
                                                             Rockville, MD 20852
                                                            Phone: (301) 231-9898
                                                             Fax: (301) 231-7223
                                                         http://www.rnsolutions.com

                                                           Business Size/Status: Small
                                                         Contract Number: GS-35F-0239K

                                             Period Covered by Contract: 2/9/2000 - 2/8/2015

                                                GENERAL SERVICES ADMINISTRATION
                                                  FEDERAL ACQUISITION SERVICE

                                 Pricelist current through Modification #PS-0007, dated 2/9/2011

     Products and ordering information in this Authorized FSS Information Technology Schedule Pricelist are also available on the
                                      GSA Advantage! System (http://www.gsaadvantage.gov).
TABLE OF CONTENTS

INFORMATION FOR ORDERING ACTIVITIES APPLICABLE TO ALL SPECIAL ITEM NUMBERS ........................................... 1

TERMS AND CONDITIONS APPLICABLE TO INFORMATION TECHNOLOGY (IT) PROFESSIONAL SERVICES (SPECIAL
   ITEM NUMBER 132-51 / 132-51RC / 132-51STLOC) .................................................................................................................... 8

USA COMMITMENT TO PROMOTE SMALL BUSINESS PARTICIPATION PROCUREMENT PROGRAMS ............................ 11

BEST VALUE BLANKET PURCHASE AGREEMENT FEDERAL SUPPLY SCHEDULE............................................................... 12

BASIC GUIDELINES FOR USING ―CONTRACTOR TEAM ARRANGEMENTS‖ .......................................................................... 14

GSA LABOR CATEGORY DESCRIPTIONS – SIN 132-51 / 132-51RC / 132-51STLOC .................................................................. 15

GSA LABOR RATES – 132-51 / 132-51RC / 132-51STLOC ................................................................................................................ 34

RNSolutions, Inc.                                                        GS-35F-0239K                                                                         Page i
INFORMATION FOR ORDERING ACTIVITIES
                                 APPLICABLE TO ALL SPECIAL ITEM NUMBERS

SPECIAL NOTICE TO AGENCIES: Small Business Participation
SBA strongly supports the participation of small business concerns in the Federal Acquisition Service. To enhance Small Business
Participation SBA policy allows agencies to include in their procurement base and goals, the dollar value of orders expected to be
placed against the Federal Supply Schedules, and to report accomplishments against these goals.
For orders exceeding the micropurchase threshold, FAR 8.404 requires agencies to consider the catalogs/pricelists of at least three
schedule contractors or consider reasonably available information by using the GSA Advantage! on-line shopping service
(www.fss.gsa.gov). The catalogs/pricelists, GSA Advantage! and the Federal Acquisition Service Home Page (www.fss.gsa.gov)
contain information on a broad array of products and services offered by small business concerns.
This information should be used as a tool to assist ordering activities in meeting or exceeding established small business goals. It
should also be used as a tool to assist in including small, small disadvantaged, and women-owned small businesses among those
considered when selecting pricelists for a best value determination.
For orders exceeding the micropurchase threshold, customers are to give preference to small business concerns when two or more
items at the same delivered price will satisfy their requirement.

1.       GEOGRAPHIC SCOPE OF CONTRACT:
Domestic delivery is delivery within the 48 contiguous states, Alaska, Hawaii, Puerto Rico, Washington, DC, and U.S. Territories.
Domestic delivery also includes a port or consolidation point, within the aforementioned areas, for orders received from overseas
activities.

Overseas delivery is delivery to points outside of the 48 contiguous states, Washington, DC, Alaska, Hawaii, Puerto Rico, and U.S.
Territories.

Contractors are requested to check one of the following boxes:
            The Geographic Scope of Contract will be domestic and overseas delivery.
            The Geographic Scope of Contract will be overseas delivery only.
            The Geographic Scope of Contract will be domestic delivery only.

2.       CONTRACTOR'S ORDERING ADDRESS AND PAYMENT INFORMATION
         CONTRACTOR'S ORDERING ADDRESS:                           RNSolutions, Inc.
                                                                  Jessica Somwaru
                                                                  1700 Rockville Pike
                                                                  Suite 600
                                                                  Rockville, MD 20852

         CONTRACTOR’S PAYMENT ADDRESS:                            RNSolutions, Inc.
                                                                  Jessica Somwaru
                                                                  1700 Rockville Pike
                                                                  Suite 600
                                                                  Rockville, MD 20852

Contractors are required to accept credit cards for payments equal to or less than the micro-purchase threshold for oral or written
delivery orders. Credit cards will be acceptable for payment above the micro-purchase threshold. In addition, bank account
information for wire transfer payments will be shown on the invoice.
The following telephone number(s) can be used by ordering activities to obtain technical and/or ordering assistance:
         Consulting Services: (301) 231-9898; Fax: (301) 231-7223

RNSolutions, Inc.                                            GS-35F-0239K                                                          Page 1
3.       LIABILITY FOR INJURY OR DAMAGE
The Contractor shall not be liable for any injury to ordering activity personnel or damage to ordering activity property arising from the
use of equipment maintained by the Contractor, unless such injury or damage is due to the fault or negligence of the Contractor.

4.       STATISTICAL DATA FOR GOVERNMENT ORDERING OFFICE COMPLETION OF STANDARD FORM 279
         Block 9:    G. Order/Modification Under Federal Schedule
         Block 16:   Data Universal Numbering System (DUNS) Number - 090378303
         Block 30:   Type of Contractor – B. Other Small Business
         Block 31:   Woman-Owned Small Business –No
         Block 36:   Contractor's Taxpayer Identification Number (TIN) - 54-2176243
4a.      CAGE Code: 1W2B7
4b.      Contractor has registered with the Central Contractor Registration Database.

5.       FOB DESTINATION

6.       DELIVERY SCHEDULE
a.       TIME OF DELIVERY: The Contractor shall deliver to destination within the number of calendar days after receipt of order
         (ARO), as set forth below:

          SPECIAL ITEM NUMBER                                                DELIVERY TIME
                                                                                (Days ARO)
              132-51 / 132-51RC / 132-51STLOC                                  30 Days ARO

          SPECIAL ITEM NUMBER                                       EXPEDITED DELIVERY TIME
                                                                               (Days ARO)
              132-51 / 132-51RC / 132-51STLOC                     To be negotiated with ordering agency

          SPECIAL ITEM NUMBER                                  OVERNIGHT & 2- DAY DELIVERY TIME
                                                                              (Days ARO)
              132-51 / 132-51RC / 132-51STLOC                    To be negotiated with ordering agency

b.        URGENT REQUIREMENTS: When the Federal Supply Schedule contract delivery period does not meet the bona fide
urgent delivery requirements of an ordering activity, ordering activities are encouraged, if time permits, to contact the Contractor for
the purpose of obtaining accelerated delivery. The Contractor shall reply to the inquiry within 3 workdays after receipt. (Telephonic
replies shall be confirmed by the Contractor in writing.) If the Contractor offers an accelerated delivery time acceptable to the
ordering activity, any order(s) placed pursuant to the agreed upon accelerated delivery time frame shall be delivered within this shorter
delivery time and in accordance with all other terms and conditions of the contract.

7.       DISCOUNTS
Prices shown are NET Prices; Basic Discounts have been deducted.
         a.        Prompt Payment: None% - Net 30 days from receipt of invoice or date of acceptance, whichever is later.
         b.        Quantity: None
         c.        Dollar Volume: None
         d.        Government Educational Institutions: None
         e.        Other: None

8.       TRADE AGREEMENTS ACT OF 1979, as amended
All items are U.S. made end products, designated country end products, Caribbean Basin country end products, Canadian end
products, or Mexican end products as defined in the Trade Agreements Act of 1979, as amended.

RNSolutions, Inc.                                           GS-35F-0239K                                                          Page 2
9.       STATEMENT CONCERNING AVAILABILITY OF EXPORT PACKING
         Not Applicable

10.      SMALL REQUIREMENTS
The minimum dollar value of orders to be issued is $100.00.

11.      MAXIMUM ORDER (All dollar amounts are exclusive of any discount for prompt payment.)
a.       The Maximum Order value for Special Item Number 132-51 - Information Technology Professional Services is $500,000

12.      ORDERING PROCEEDURES FOR FEDERAL SUPPLY SCHEDULE CONTRACTS
Ordering activities shall use the ordering procedures of Federal Acquisition Regulation (FAR) 8.405 when placing an order or
establishing a BPA for supplies or services. These procedures apply to all schedules.
a.       FAR 8.405-1 Ordering procedures for supplies, and services not requiring a statement of work.
b.       FAR 8.405-2 Ordering procedures for services requiring a statement of work.

13.       FEDERAL INFORMATION TECHNOLOGY/TELECOMMUNICATION STANDARDS REQUIREMENTS:
ordering activities acquiring products from this Schedule must comply with the provisions of the Federal Standards Program, as
appropriate (reference: NIST Federal Standards Index). Inquiries to determine whether or not specific products listed herein comply
with Federal Information Processing Standards (FIPS) or Federal Telecommunication Standards (FED-STDS), which are cited by
ordering activities, shall be responded to promptly by the Contractor.

13.1     FEDERAL INFORMATION PROCESSING STANDARDS PUBLICATIONS (FIPS PUBS): Information Technology
products under this Schedule that do not conform to Federal Information Processing Standards (FIPS) should not be acquired unless a
waiver has been granted in accordance with the applicable "FIPS Publication." Federal Information Processing Standards Publications
(FIPS PUBS) are issued by the U.S. Department of Commerce, National Institute of Standards and Technology (NIST), pursuant to
National Security Act. Information concerning their availability and applicability should be obtained from the National Technical
Information Service (NTIS), 5285 Port Royal Road, Springfield, Virginia 22161. FIPS PUBS include voluntary standards when these
are adopted for Federal use. Individual orders for FIPS PUBS should be referred to the NTIS Sales Office, and orders for subscription
service should be referred to the NTIS Subscription Officer, both at the above address, or telephone number (703) 487-4650.

13.2     FEDERAL TELECOMMUNICATION STANDARDS (FED-STDS): Telecommunication products under this Schedule
that do not conform to Federal Telecommunication Standards (FED-STDS) should not be acquired unless a waiver has been granted in
accordance with the applicable "FED-STD." Federal Telecommunication Standards are issued by the U.S. Department of Commerce,
National Institute of Standards and Technology (NIST), pursuant to National Security Act. Ordering information and information
concerning the availability of FED-STDS should be obtained from the GSA, Federal Acquisition Service, Specification Section, 470
East L’Enfant Plaza, Suite 8100, SW, Washington, DC 20407, telephone number (202)619-8925. Please include a self-addressed
mailing label when requesting information by mail. Information concerning their applicability can be obtained by writing or calling the
U.S. Department of Commerce, National Institute of Standards and Technology, Gaithersburg, MD 20899, telephone number
(301)975-2833.

14.      CONTRACTOR TASKS / SPECIAL REQUIREMENTS (C-FSS-370) (NOV 2003)
(a)   Security Clearances: The Contractor may be required to obtain/possess varying levels of security clearances in the performance
      of orders issued under this contract. All costs associated with obtaining/possessing such security clearances should be factored
      into the price offered under the Multiple Award Schedule.

(b) Travel: The Contractor may be required to travel in performance of orders issued under this contract. Allowable travel and per
    diem charges are governed by Pub .L. 99-234 and FAR Part 31, and are reimbursable by the ordering agency or can be priced as
    a fixed price item on orders placed under the Multiple Award Schedule. Travel in performance of a task order will only be

RNSolutions, Inc.                                           GS-35F-0239K                                                         Page 3
reimbursable to the extent authorized by the ordering agency. The Industrial Funding Fee does NOT apply to travel and per diem
      charges.

(c)   Certifications, Licenses and Accreditations: As a commercial practice, the Contractor may be required to obtain/possess any
      variety of certifications, licenses and accreditations for specific FSC/service code classifications offered. All costs associated
      with obtaining/ possessing such certifications, licenses and accreditations should be factored into the price offered under the
      Multiple Award Schedule program.

(d) Insurance: As a commercial practice, the Contractor may be required to obtain/possess insurance coverage for specific
    FSC/service code classifications offered. All costs associated with obtaining/possessing such insurance should be factored into
    the price offered under the Multiple Award Schedule program.

(e)   Personnel: The Contractor may be required to provide key personnel, resumes or skill category descriptions in the performance
      of orders issued under this contract. Ordering activities may require agency approval of additions or replacements to key
      personnel.

(f)   Organizational Conflicts of Interest: Where there may be an organizational conflict of interest as determined by the ordering
      agency, the Contractor’s participation in such order may be restricted in accordance with FAR Part 9.5.

(g)   Documentation/Standards: The Contractor may be requested to provide products or services in accordance with rules,
      regulations, OMB orders, standards and documentation as specified by the agency’s order.

(h)   Data/Deliverable Requirements: Any required data/deliverables at the ordering level will be as specified or negotiated in the
      agency’s order.

(i)   Government-Furnished Property: As specified by the agency’s order, the Government may provide property, equipment,
      materials or resources as necessary.

(j)   Availability of Funds: Many Government agencies’ operating funds are appropriated for a specific fiscal year. Funds may not be
      presently available for any orders placed under the contract or any option year. The Government’s obligation on orders placed
      under this contract is contingent upon the availability of appropriated funds from which payment for ordering purposes can be
      made. No legal liability on the part of the Government for any payment may arise until funds are available to the ordering
      Contracting Officer.

(k)   Overtime: For professional services, the labor rates in the Schedule should not vary by virtue of the Contractor having worked
      overtime. For services applicable to the Service Contract Act (as identified in the Schedule), the labor rates in the Schedule will
      vary as governed by labor laws (usually assessed a time and a half of the labor rate).

15.      CONTRACT ADMINISTRATION FOR ORDERING ACTIVITIES: Any ordering activity, with respect to any one or
more delivery orders placed by it under this contract, may exercise the same rights of termination as might the GSA Contracting
Officer under provisions of FAR 52.212-4, paragraphs (l) Termination for the ordering activity’s convenience, and (m) Termination
for Cause (See 52.212-4)

16.      GSA ADVANTAGE!
GSA Advantage! is an on-line, interactive electronic information and ordering system that provides on-line access to vendors' schedule
prices with ordering information. GSA Advantage! will allow the user to perform various searches across all contracts including, but
not limited to:
         (1)       Manufacturer;
         (2)       Manufacturer's Part Number; and
         (3)       Product categories.
Agencies can browse GSA Advantage! by accessing the Internet World Wide Web utilizing a browser (ex.: NetScape). The Internet
address is http://www.gsaadvantage.gov

17.      PURCHASE OF OPEN MARKET ITEMS

RNSolutions, Inc.                                             GS-35F-0239K                                                           Page 4
NOTE: Open Market Items are also known as incidental items, noncontract items, non-Schedule items, and items not on a Federal
Supply Schedule contract. ODCs (Other Direct Costs) are not part of this contract and should be treated as open market purchases.
Ordering Activities procuring open market items must follow FAR 8.402(f).
For administrative convenience, an ordering activity contracting officer may add items not on the Federal Supply Multiple Award
Schedule (MAS) -- referred to as open market items -- to a Federal Supply Schedule blanket purchase agreement (BPA) or an
individual task or delivery order, only if-
         (1)      All applicable acquisition regulations pertaining to the purchase of the items not on the Federal Supply Schedule
         have been followed (e.g., publicizing (Part 5), competition requirements (Part 6), acquisition of commercial items (Part 12),
         contracting methods (Parts 13, 14, and 15), and small business programs (Part 19));
         (2)       The ordering activity contracting officer has determined the price for the items not on the Federal Supply Schedule is
         fair and reasonable;
         (3)      The items are clearly labeled on the order as items not on the Federal Supply Schedule; and
         (4)      All clauses applicable to items not on the Federal Supply Schedule are included in the order.

18.      CONTRACTOR COMMITMENTS, WARRANTIES AND REPRESENTATIONS
a.        For the purpose of this contract, commitments, warranties and representations include, in addition to those agreed to for the
entire schedule contract:
         (1)      Time of delivery/installation quotations for individual orders;
         (2)      Technical representations and/or warranties of products concerning performance, total system performance and/or
         configuration, physical, design and/or functional characteristics and capabilities of a product/equipment/ service/software
         package submitted in response to requirements which result in orders under this schedule contract.
         (3)      Any representations and/or warranties concerning the products made in any literature, description, drawings and/or
         specifications furnished by the Contractor.
b.       The above is not intended to encompass items not currently covered by the GSA Schedule contract.

19.      OVERSEAS ACTIVITIES
The terms and conditions of this contract shall apply to all orders for installation, maintenance and repair of equipment in areas listed
in the pricelist outside the 48 contiguous states and the District of Columbia, except as indicated below:
Not Applicable
Upon request of the Contractor, the ordering activity may provide the Contractor with logistics support, as available, in accordance
with all applicable ordering activity regulations. Such ordering activity support will be provided on a reimbursable basis, and will only
be provided to the Contractor's technical personnel whose services are exclusively required for the fulfillment of the terms and
conditions of this contract.

20.      BLANKET PURCHASE AGREEMENTS (BPAs)
The use of BPAs under any schedule contract to fill repetitive needs for supplies or services is allowable. BPAs may be established
with one or more schedule contractors. The number of BPAs to be established is within the discretion of the ordering activity
establishing the BPA and should be based on a strategy that is expected to maximize the effectiveness of the BPA(s). Ordering
activities shall follow FAR 8.405-3 when creating and implementing BPA(s).

21.      CONTRACTOR TEAM ARRANGEMENTS
Contractors participating in contractor team arrangements must abide by all terms and conditions of their respective contracts. This
includes compliance with Clauses 552.238-74, Industrial Funding Fee and Sales Reporting, i.e., each contractor (team member) must
report sales and remit the IFF for all products and services provided under its individual contract.

RNSolutions, Inc.                                            GS-35F-0239K                                                           Page 5
22.      INSTALLATION, DEINSTALLATION, REINSTALLATION
The Davis-Bacon Act (40 U.S.C. 276a-276a-7) provides that contracts in excess of $2,000 to which the United States or the District of
Columbia is a party for construction, alteration, or repair (including painting and decorating) of public buildings or public works with
the United States, shall contain a clause that no laborer or mechanic employed directly upon the site of the work shall received less
than the prevailing wage rates as determined by the Secretary of Labor. The requirements of the Davis-Bacon Act do not apply if the
construction work is incidental to the furnishing of supplies, equipment, or services. For example, the requirements do not apply to
simple installation or alteration of a public building or public work that is incidental to furnishing supplies or equipment under a supply
contract. However, if the construction, alteration or repair is segregable and exceeds $2,000, then the requirements of the Davis-Bacon
Act applies.
The ordering activity issuing the task order against this contract will be responsible for proper administration and enforcement of the
Federal labor standards covered by the Davis-Bacon Act. The proper Davis-Bacon wage determination will be issued by the ordering
activity at the time a request for quotations is made for applicable construction classified installation, deinstallation, and reinstallation
services under SIN 132-8 / 132-8STLOC / 132-8RC or 132-3 / 132-9STLOC / 132-9RC.

23.      SECTION 508 COMPLIANCE
If applicable, Section 508 compliance information on the supplies and services in this contract are available in Electronic and
Information Technology (EIT) at the following: Contact Consulting Services at (301) 231-9898
The EIT standard can be found at: www.Section508.gov/.

24.      PRIME CONTRACTOR ORDERING FROM FEDERAL SUPPLY SCHEDULES
Prime Contractors (on cost reimbursement contracts) placing orders under Federal Supply Schedules, on behalf of an ordering activity,
shall follow the terms of the applicable schedule and authorization and include with each order –
         (a)     A copy of the authorization from the ordering activity with whom the contractor has the prime contract (unless a
         copy was previously furnished to the Federal Supply Schedule contractor); and
         (b)       The following statement:
                   This order is placed under written authorization from _______ dated _______. In the event of any inconsistency
                   between the terms and conditions of this order and those of your Federal Supply Schedule contract, the latter will
                   govern.

25.      INSURANCE—WORK ON A GOVERNMENT INSTALLATION (JAN 1997)(FAR 52.228-5)
(a)      The Contractor shall, at its own expense, provide and maintain during the entire performance of this contract, at least the
kinds and minimum amounts of insurance required in the Schedule or elsewhere in the contract.
(b)      Before commencing work under this contract, the Contractor shall notify the Contracting Officer in writing that the required
insurance has been obtained. The policies evidencing required insurance shall contain an endorsement to the effect that any
cancellation or any material change adversely affecting the Government's interest shall not be effective—
         (1)       For such period as the laws of the State in which this contract is to be performed prescribe; or
         (2)     Until 30 days after the insurer or the Contractor gives written notice to the Contracting Officer, whichever period is
         longer.
(c)      The Contractor shall insert the substance of this clause, including this paragraph (c), in subcontracts under this contract that
require work on a Government installation and shall require subcontractors to provide and maintain the insurance required in the
Schedule or elsewhere in the contract. The Contractor shall maintain a copy of all subcontractors' proofs of required insurance, and
shall make copies available to the Contracting Officer upon request.

RNSolutions, Inc.                                             GS-35F-0239K                                                             Page 6
26.      SOFTWARE INTEROPERABILITY.
Contractors are encouraged to identify within their software items any component interfaces that support open standard
interoperability. An item’s interface may be identified as interoperable on the basis of participation in a Government agency-
sponsored program or in an independent organization program. Interfaces may be identified by reference to an interface registered in
the component registry located at http://www.core.gov.

27.      ADVANCE PAYMENTS
A payment under this contract to provide a service or deliver an article for the United States Government may not be more than the
value of the service already provided or the article already delivered. Advance or pre-payment is not authorized or allowed under this
contract. (31 U.S.C. 3324)

RNSolutions, Inc.                                          GS-35F-0239K                                                         Page 7
TERMS AND CONDITIONS APPLICABLE TO INFORMATION TECHNOLOGY (IT)
      PROFESSIONAL SERVICES (SPECIAL ITEM NUMBER 132-51 / 132-51RC / 132-51STLOC)

1.       SCOPE
a.      The prices, terms and conditions stated under Special Item Number 132-51 Information Technology Professional Services
apply exclusively to IT Professional Services within the scope of this Information Technology Schedule.
b.      The Contractor shall provide services at the Contractor’s facility and/or at the ordering activity location, as agreed to by the
Contractor and the ordering activity.

2.       PERFORMANCE INCENTIVES I-FSS-60 Performance Incentives (April 2000)
a.      Performance incentives may be agreed upon between the Contractor and the ordering activity on individual fixed price orders
or Blanket Purchase Agreements under this contract in accordance with this clause.
b.       The ordering activity must establish a maximum performance incentive price for these services and/or total solutions on
individual orders or Blanket Purchase Agreements.
c.       Incentives should be designed to relate results achieved by the contractor to specified targets. To the maximum extent
practicable, ordering activities shall consider establishing incentives where performance is critical to the ordering activity’s mission
and incentives are likely to motivate the contractor. Incentives shall be based on objectively measurable tasks.

3.       ORDER
a.       Agencies may use written orders, EDI orders, blanket purchase agreements, individual purchase orders, or task orders for
ordering services under this contract. Blanket Purchase Agreements shall not extend beyond the end of the contract period; all services
and delivery shall be made and the contract terms and conditions shall continue in effect until the completion of the order. Orders for
tasks which extend beyond the fiscal year for which funds are available shall include FAR 52.232-19 (Deviation – May 2003)
Availability of Funds for the Next Fiscal Year. The purchase order shall specify the availability of funds and the period for which
funds are available.
b.        All task orders are subject to the terms and conditions of the contract. In the event of conflict between a task order and the
contract, the contract will take precedence.

4.       PERFORMANCE OF SERVICES
a.       The Contractor shall commence performance of services on the date agreed to by the Contractor and the ordering activity.
b.       The Contractor agrees to render services only during normal working hours, unless otherwise agreed to by the Contractor and
the ordering activity.
c.       The ordering activity should include the criteria for satisfactory completion for each task in the Statement of Work or
Delivery Order. Services shall be completed in a good and workmanlike manner.
d.       Any Contractor travel required in the performance of IT Services must comply with the Federal Travel Regulation or Joint
Travel Regulations, as applicable, in effect on the date(s) the travel is performed. Established Federal Government per diem rates will
apply to all Contractor travel. Contractors cannot use GSA city pair contracts.

5.       STOP-WORK ORDER (FAR 52.242-15) (AUG 1989)
(a)      The Contracting Officer may, at any time, by written order to the Contractor, require the Contractor to stop all, or any part, of
the work called for by this contract for a period of 90 days after the order is delivered to the Contractor, and for any further period to
which the parties may agree. The order shall be specifically identified as a stop-work order issued under this clause. Upon receipt of
the order, the Contractor shall immediately comply with its terms and take all reasonable steps to minimize the incurrence of costs
allocable to the work covered by the order during the period of work stoppage. Within a period of 90 days after a stop-work is
delivered to the Contractor, or within any extension of that period to which the parties shall have agreed, the Contracting Officer shall
either-
         (1)      Cancel the stop-work order; or

RNSolutions, Inc.                                            GS-35F-0239K                                                           Page 8
(2)    Terminate the work covered by the order as provided in the Default, or the Termination for Convenience of the
         Government, clause of this contract.

(b)       If a stop-work order issued under this clause is canceled or the period of the order or any extension thereof expires, the
Contractor shall resume work. The Contracting Officer shall make an equitable adjustment in the delivery schedule or contract price,
or both, and the contract shall be modified, in writing, accordingly, if-
         (1)      The stop-work order results in an increase in the time required for, or in the Contractor's cost properly allocable to,
         the performance of any part of this contract; and

         (2)      The Contractor asserts its right to the adjustment within 30 days after the end of the period of work stoppage;
         provided, that, if the Contracting Officer decides the facts justify the action, the Contracting Officer may receive and act upon
         the claim submitted at any time before final payment under this contract.

(c)      If a stop-work order is not canceled and the work covered by the order is terminated for the convenience of the Government,
the Contracting Officer shall allow reasonable costs resulting from the stop-work order in arriving at the termination settlement.
(d)      If a stop-work order is not canceled and the work covered by the order is terminated for default, the Contracting Officer shall
allow, by equitable adjustment or otherwise, reasonable costs resulting from the stop-work order.

6.       INSPECTION OF SERVICES
In accordance with FAR 52.212-4 CONTRACT TERMS AND CONDITIONS--COMMERCIAL ITEMS (MAR 2009) (DEVIATION
I - FEB 2007) for Firm-Fixed Price orders and FAR 52.212-4 CONTRACT TERMS AND CONDITIONS COMMERCIAL ITEMS
(MAR 2009) (ALTERNATE I OCT 2008) (DEVIATION I – FEB 2007) applies to Time-and-Materials and Labor-Hour Contracts
orders placed under this contract.

7.       RESPONSIBILITIES OF THE CONTRACTOR
The Contractor shall comply with all laws, ordinances, and regulations (Federal, State, City, or otherwise) covering work of this
character. If the end product of a task order is software, then FAR 52.227-14 (Dec 2007) Rights in Data – General, may apply.

8.       RESPONSIBILITIES OF THE ORDERING ACTIVITY
Subject to security regulations, the ordering activity shall permit Contractor access to all facilities necessary to perform the requisite IT
Professional Services.

9.       INDEPENDENT CONTRACTOR
All IT Professional Services performed by the Contractor under the terms of this contract shall be as an independent Contractor, and
not as an agent or employee of the ordering activity.

10.      ORGANIZATIONAL CONFLICTS OF INTEREST
a.       Definitions.
―Contractor‖ means the person, firm, unincorporated association, joint venture, partnership, or corporation that is a party to this
contract.
―Contractor and its affiliates‖ and ―Contractor or its affiliates‖ refers to the Contractor, its chief executives, directors, officers,
subsidiaries, affiliates, subcontractors at any tier, and consultants and any joint venture involving the Contractor, any entity into or with
which the Contractor subsequently merges or affiliates, or any other successor or assignee of the Contractor.
An ―Organizational conflict of interest‖ exists when the nature of the work to be performed under a proposed ordering activity
contract, without some restriction on ordering activities by the Contractor and its affiliates, may either (i) result in an unfair
competitive advantage to the Contractor or its affiliates or (ii) impair the Contractor’s or its affiliates’ objectivity in performing
contract work.

RNSolutions, Inc.                                             GS-35F-0239K                                                               Page 9
b.        To avoid an organizational or financial conflict of interest and to avoid prejudicing the best interests of the ordering activity,
ordering activities may place restrictions on the Contractors, its affiliates, chief executives, directors, subsidiaries and subcontractors at
any tier when placing orders against schedule contracts. Such restrictions shall be consistent with FAR 9.505 and shall be designed to
avoid, neutralize, or mitigate organizational conflicts of interest that might otherwise exist in situations related to individual orders
placed against the schedule contract. Examples of situations, which may require restrictions, are provided at FAR 9.508.

11.      INVOICES
The Contractor, upon completion of the work ordered, shall submit invoices for IT Professional services. Progress payments may be
authorized by the ordering activity on individual orders if appropriate. Progress payments shall be based upon completion of defined
milestones or interim products. Invoices shall be submitted monthly for recurring services performed during the preceding month.

12.      PAYMENTS
For firm-fixed price orders the ordering activity shall pay the Contractor, upon submission of proper invoices or vouchers, the prices
stipulated in this contract for service rendered and accepted. Progress payments shall be made only when authorized by the order. For
time-and-materials orders, the Payments under Time-and-Materials and Labor-Hour Contracts at FAR 52.212-4 (MAR 2009)
(ALTERNATE I – OCT 2008) (DEVIATION I – FEB 2007) applies to time-and-materials orders placed under this contract. For
labor-hour orders, the Payment under Time-and-Materials and Labor-Hour Contracts at FAR 52.212-4 (MAR 2009) (ALTERNATE I
– OCT 2008) (DEVIATION I – FEB 2007) applies to labor-hour orders placed under this contract. 52.216-31(Feb 2007) Time-and-
Materials/Labor-Hour Proposal Requirements—Commercial Item Acquisition. As prescribed in 16.601(e)(3), insert the following
provision:
 (a) The Government contemplates award of a Time-and-Materials or Labor-Hour type of contract resulting from this solicitation.
(b) The offeror must specify fixed hourly rates in its offer that include wages, overhead, general and administrative expenses, and
profit. The offeror must specify whether the fixed hourly rate for each labor category applies to labor performed by—
       (1) The offeror;
       (2) Subcontractors; and/or
       (3) Divisions, subsidiaries, or affiliates of the offeror under a common control.

13.      RESUMES
Resumes shall be provided to the GSA Contracting Officer or the user ordering activity upon request.

14.      INCIDENTAL SUPPORT COSTS
Incidental support costs are available outside the scope of this contract. The costs will be negotiated separately with the ordering
activity in accordance with the guidelines set forth in the FAR.

15.      APPROVAL OF SUBCONTRACTS
The ordering activity may require that the Contractor receive, from the ordering activity's Contracting Officer, written consent before
placing any subcontract for furnishing any of the work called for in a task order.

16.      DESCRIPTION OF IT PROFESSIONAL SERVICES AND PRICING
Please refer to the information provided on the following pages:
         Labor Category Descriptions, page #15
         Hourly Rates – RNS Site and Government Site, page #34

RNSolutions, Inc.                                             GS-35F-0239K                                                           Page 10
USA COMMITMENT TO PROMOTE
                                          SMALL BUSINESS PARTICIPATION
                                            PROCUREMENT PROGRAMS

                                                             PREAMBLE
RNSolutions, Inc. provides commercial products and services to ordering activities. We are committed to promoting participation of
small, small disadvantaged and women-owned small businesses in our contracts. We pledge to provide opportunities to the small
business community through reselling opportunities, mentor-protégé programs, joint ventures, teaming arrangements, and
subcontracting.

                                                           COMMITMENT
To actively seek and partner with small businesses.
To identify, qualify, mentor and develop small, small disadvantaged and women-owned small businesses by purchasing from these
businesses whenever practical.
To develop and promote company policy initiatives that demonstrate our support for awarding contracts and subcontracts to small
business concerns.
To undertake significant efforts to determine the potential of small, small disadvantaged and women-owned small business to supply
products and services to our company.
To insure procurement opportunities are designed to permit the maximum possible participation of small, small disadvantaged, and
women-owned small businesses.
To attend business opportunity workshops, minority business enterprise seminars, trade fairs, procurement conferences, etc., to identify
and increase small businesses with whom to partner.
To publicize in our marketing publications our interest in meeting small businesses that may be interested in subcontracting
opportunities.
We signify our commitment to work in partnership with small, small disadvantaged and women-owned small businesses to promote
and increase their participation in ordering activity contracts. To accelerate potential opportunities please contact
                                                       Jessica Somwaru, CFO
                                                       Phone: (301) 231-9898
                                                       E-mail: jsomwaru@rnsolutions.com
                                                       Fax: (301) 231-7223

RNSolutions, Inc.                                          GS-35F-0239K                                                        Page 11
BEST VALUE
                                         BLANKET PURCHASE AGREEMENT
                                           FEDERAL SUPPLY SCHEDULE

(Insert Customer Name)
In the spirit of the Federal Acquisition Streamlining Act (ordering activity) and RNSolutions, Inc. enter into a cooperative agreement
to further reduce the administrative costs of acquiring commercial items from the General Services Administration (GSA) Federal
Supply Schedule Contract(s) GS-35F-0239K.
Federal Supply Schedule contract BPAs eliminate contracting and open market costs such as: search for sources; the development of
technical documents, solicitations and the evaluation of offers. Teaming Arrangements are permitted with Federal Supply Schedule
Contractors in accordance with Federal Acquisition Regulation (FAR) 9.6.
This BPA will further decrease costs, reduce paperwork, and save time by eliminating the need for repetitive, individual purchases
from the schedule contract. The end result is to create a purchasing mechanism for the ordering activity that works better and costs
less.

Signatures

Ordering Activity                         Date               Contractor                                 Date

RNSolutions, Inc.                                           GS-35F-0239K                                                       Page 12
BPA NUMBER_____________

                                                    (CUSTOMER NAME)
                                               BLANKET PURCHASE AGREEMENT

Pursuant to GSA Federal Supply Schedule Contract Number(s) GS-35F-0239K, Blanket Purchase Agreements, RNSolutions, Inc.
agrees to the following terms of a Blanket Purchase Agreement (BPA) EXCLUSIVELY WITH (ordering activity):
(1)      The following contract items can be ordered under this BPA. All orders placed against this BPA are subject to the terms and
conditions of the contract, except as noted below:
         MODEL NUMBER/PART NUMBER                              *SPECIAL BPA DISCOUNT/PRICE

(2)      Delivery:
         DESTINATION                                           DELIVERY SCHEDULES / DATES

(3)    The ordering activity estimates, but does not guarantee, that the volume of purchases through this agreement will be
_________________________.
(4)      This BPA does not obligate any funds.
(5)      This BPA expires on _________________ or at the end of the contract period, whichever is earlier.
(6)      The following office(s) is hereby authorized to place orders under this BPA:
         OFFICE                                                POINT OF CONTACT

(7)      Orders will be placed against this BPA via Electronic Data Interchange (EDI), FAX, or paper.
(8)      Unless otherwise agreed to, all deliveries under this BPA must be accompanied by delivery tickets or sales slips that must
contain the following information as a minimum:
         (a)      Name of Contractor;
         (b)      Contract Number;
         (c)      BPA Number;
         (d)      Model Number or National Stock Number (NSN);
         (e)      Purchase Order Number;
         (f)      Date of Purchase;
         (g)      Quantity, Unit Price, and Extension of Each Item (unit prices and extensions need not be shown when incompatible
         with the use of automated systems; provided, that the invoice is itemized to show the information); and
         (h)      Date of Shipment.
(9)      The requirements of a proper invoice are specified in the Federal Supply Schedule contract. Invoices will be submitted to the
address specified within the purchase order transmission issued against this BPA.
(10)    The terms and conditions included in this BPA apply to all purchases made pursuant to it. In the event of an inconsistency
between the provisions of this BPA and the Contractor’s invoice, the provisions of this BPA will take precedence.

RNSolutions, Inc.                                          GS-35F-0239K                                                        Page 13
BASIC GUIDELINES FOR USING
                                     ―CONTRACTOR TEAM ARRANGEMENTS‖

Federal Supply Schedule Contractors may use ―Contractor Team Arrangements‖ (see FAR 9.6) to provide solutions when responding
to a ordering activity requirements.
These Team Arrangements can be included under a Blanket Purchase Agreement (BPA). BPAs are permitted under all Federal Supply
Schedule contracts.
Orders under a Team Arrangement are subject to terms and conditions or the Federal Supply Schedule Contract.
Participation in a Team Arrangement is limited to Federal Supply Schedule Contractors.
Customers should refer to FAR 9.6 for specific details on Team Arrangements.
Here is a general outline on how it works:
                  The customer identifies their requirements.
                  Federal Supply Schedule Contractors may individually meet the customers needs, or -
                  Federal Supply Schedule Contractors may individually submit a Schedules ―Team Solution‖ to meet the customer’s
                  requirement.
                  Customers make a best value selection.

RNSolutions, Inc.                                          GS-35F-0239K                                                  Page 14
GSA LABOR CATEGORY DESCRIPTIONS – SIN 132-51 / 132-51RC / 132-51STLOC

GSA Labor               Education / Experience                                                 Description
Category
DATA ENTRY          High School Diploma and a             Summary: Under close supervision, operates a data entry terminal to transcribe
OPERATOR I          minimum of 0 to 2 years of related    routine information into well-defined form suitable for computer processing.
                    experience or an equivalent
                    combination of education and          Duties and Responsibilties:
                    training that provides the required    • Keys input data into a computer terminal using appropriate codes and
                    knowledge, skills and abilities.          predetermined formats.
                                                           • Verfies entries are correct by reviewing source material or computer reports and
                                                              makes necessary adjustments.
                                                           • Operates other equipment as directed (computer workstations, work processors,
                                                              CRT, Xerox, etc.)
                                                           • Maintains related records and logs.

DATA ENTRY          High School Diploma and a             Summary: Under minimum supervision, performs senior-level work to operate a data
OPERATOR II         minimum of 6 to 8 years of related    entry terminal to transcribe complex information a form suitable for computer
                    experience or an equivalent           processing.
                    combination of education and
                    training that provides the required   Duties and Responsibilties:
                    knowledge, skills and abilities.       • Operates keypunch, key verification, key-to-tape or key-to-disk keyboard
                                                              equipment in preparing data for computer input from a variety of source
                                                              documents.
                                                           • Prepares formats for key to disc systems or drum cards fro keypunch equipment.
                                                           • Applies experience and judgment to select procedures to be followed in searching
                                                              fork interpreting, selecting or coding items to be entered from a variety of codes.
                                                           • Assists in the scheduling of data entry functions.
                                                           • Maintains logs and records.
                                                           • Operates console equipment in the absence of supervisor
                                                           • Responsible for directing and checking the work of other data entry operators.
                                                           • Performs other related duties as assigned.

DATABASE            Bachelors Degree in an associated     Summary: Under supervision, responsible for activities related to the administration,
SPECIALIST I        discipline and a minimum of six       planning and development of activities pertaining to the development of software
                    months related experience or an       applications utilizing commercial relational databases management systems.
                    equivalent combination of education   Responsibilities shall include user administration, data gathering, data retrieval and
                    and training that provides the        manipulations, and data modeling.
                    required knowledge, skills and
                    abilities.                            Duties and Responsibilties:
                                                           • Collects data elements and prepares database specifications. Develops,
                                                              maintains, and controls the data dictionary.
                                                           • Migrates data.
                                                           • Consults with programmers and users to develop test data to exercise the
                                                              database and user applications software.
                                                           • Responsible for the database design and configuration management.
                                                           • Maintains, refines/enhances the database and modifies logical relationships as
                                                              necessary.
                                                           • Provide back-up and recovery of automated systems.
                                                           • Monitors database performance statistics.
                                                           • Monitors systems. Performs HW/SW upgrade.

RNSolutions, Inc.                                            GS-35F-0239K                                                                Page 15
GSA Labor              Education / Experience                                                Description
Category
DATABASE            Bachelors Degree in an              Summary: Under minimum supervision, responsible for all activities related to the
SPECIALIST II       associated discipline and a         administration, planning and development of activities pertaining to the development of
                    minimum of three (3)years of        software applications utilizing commercial relational database management systems.
                    related experience or an            Additional responsibilities include data modeling and design of client server and n-tier
                    equivalent combination of           architecture systems, data base performance tuning, configuration management,
                    education and training that         telecommunication requirements, analysis and implementation of commercial RDBMS
                    provides the required knowledge,    packages and application servers, implementation of policies and procedures
                    skills and abilities.               pertaining to database management, security maintenance and utilitization. Exercises
                                                        independent judgment, consults with and advises database users relative to
                    Additional Experience: Minimum      procedures, technical problems, priorities and methodologies.
                    of two (2) years of experience in
                    client server or one (1) year of    Duties and Responsibilties:
                    distributed architecture             • Implement procedures for operations of the database and database management
                    environment in the area of MIS or       system and ensures compliance.
                    web-based applications               • Collects data elements and prepares database specifications. Develops,
                    development                             maintains, and controls the data dictionary.
                                                         • Migrates data.
                                                         • Consults with programmers and users to develop test data to exercise the
                                                            database and user applications software.
                                                         • Responsible for the logical and physical database design, data modeling and
                                                            configuration management.
                                                         • Develops and maintains control programs for accessing databases including
                                                            stored procedures and triggers.
                                                         • Maintains, refines/enhances the database and modifies logical relationships as
                                                            necessary.
                                                         • Monitors database performance statistics. Recommends improvements and
                                                            performance tuning.
                                                         • Monitors systems. Performs HW/SW upgrade.
                                                         • Installs, configures, maintains and troubleshoots application servers or related
                                                            services including Netscape, Oracle Webservers, mail servers.

RNSolutions, Inc.                                          GS-35F-0239K                                                               Page 16
GSA Labor               Education / Experience                                              Description
Category
DATABASE            Bachelors Degree in an               Summary: Under minimum supervision, responsible for all activities related to the
SPECIALIST III      associated discipline and a          administration, planning and development of computerized databases.
                    minimum of five (5) years of         Responsibilities include data modeling and design of client server and n-tier
                    related experience or an             architecture systems, data base performance tuning, configuration management,
                    equivalent combination of            telecommunication requirements, analysis and implementation of commercial RDBMS
                    education and training that          packages and application servers, implementation of policies and procedures
                    provides the required knowledge,     pertaining to database management, security maintenance and utilitization. Exercises
                    skills and abilities.                independent judgment, consults with and advises database users relative to
                                                         procedures, technical problems, priorities and methodologies.
                    Additional Experience: Minimum
                    of four (4) years of experience in   Duties and Responsibilties:
                    client server or two (2) years of     • Establishes procedures for operations of the database and database
                    distributed architecture                 management system and ensures compliance with ADP security policies of the
                    environment in the area of MIS or        company as well as the clients.
                    web-based applications                • Supervises the collection of data elements and prepares database specifications.
                    development.                             Develops, maintains and controls the data dictionary.
                                                          • Supervises data migration and conversion.
                                                          • Responsible for the logical and physical database design and configuration
                                                             management.
                                                          • Develops and maintains control programs for accessing databases, data base
                                                             security and user access.
                                                          • Maintains, refines/enhances the database and modifies logical relationships, as
                                                             necessary.
                                                          • Develops standards and implements procedures for testing the back-up and
                                                             recovery procedures of automated systems and security and privacy of
                                                             automated systems.
                                                          • Monitors database performance statistics and provide performance tuning.
                                                          • Monitors systems. Performs HW/SW upgrade as applicable.
                                                          • Provide telecommunication requirements and analysis and evaluation of
                                                             telecommunications and RDBMS.

RNSolutions, Inc.                                           GS-35F-0239K                                                            Page 17
GSA Labor               Education / Experience                                                Description
Category
DATABASE            Bachelors Degree in an                Summary: Under minimum supervision, responsible for all activities related to the
SPECIALIST IV       associated discipline and a           administration, planning and development of computerized databases.
                    minimum of eight (8) years of         Responsibilities include data modeling and design of client server and n-tier
                    related experience or an              architecture systems, data base performance tuning, configuration management,
                    equivalent combination of             telecommunication requirements, analysis and implementation of commercial RDBMS
                    education and training that           packages and application servers, implementation of policies and procedures
                    provides the required knowledge,      pertaining to database management, security maintenance and utilization. Exercises
                    skills, and abilities. Minimum four   independent judgment, consults with and advises database users relative to
                    (4) years of experience in client     procedures, technical problems, priorities and methodologies.
                    server or two (2) years of
                    distributed architecture              Duties and Responsibilties:
                    environment in the area of MIS or      • Establishes procedures for operations of the database and database
                    web-based applications                    management system and ensures compliance with ADP security policies of the
                    development.                              company as well as the clients.
                                                           • Supervises the collection of data elements and prepares database specifications.
                    Additional Experience: Minimum            Develops, maintains, and controls the data dictionary.
                    four (4) years of experience in        • Supervises data migration and conversion.
                    client server or two (2) years of      • Responsible for the logical and physical database design and configuration
                    distributed architecture                  management.
                    environment in the area of MIS or      • Develops and maintains control programs for accessing databases, data base
                    web-based applications                    security and user access.
                    development.                           • Maintains, refines/enhances the database and modifies logical relationships, as
                                                              necessary.
                                                           • Develops standards and implements procedures for testing the back-up and
                                                              recovery procedures of automated systems and security and privacy of
                                                              automated systems.
                                                           • Monitors database performance statistics and provide performance tuning.
                                                           • Monitors systems. Performs HW/SW upgrade as applicable.
                                                           • Provide telecommunication requirements and analysis and evaluation of
                                                              telecommunications and RDBMS.

HELPDESK            High School Diploma and two           Summary: Under limited supervision, exercises independent judgment and creativity
ANALYST I           years of experience or an             on a regular basis in solving highly complex major technical problems, and in providing
                    equivalent combination of             guidance and recommendations. Normally works closely with clients.
                    education and training that
                    provides the required knowledge,      Duties and Responsibilties:
                    skills and abilities                   • Assists in solving problems within general guidelines and applies a wide range of
                                                              techniques and resources to detect, identify and eliminate user problems.
                                                           • Documents the established procedures used to perform repetitive but complex
                                                              tasks.
                                                           • Establishes and maintains comprehensive records of work performed.
                                                           • Produces reports for a wide variety of purposes.
                                                           • Operates computer terminals used for remote job entry and data set.
                                                           • Provides technical assistance to the computer operations staff and user
                                                              community

RNSolutions, Inc.                                            GS-35F-0239K                                                              Page 18
GSA Labor               Education / Experience                                               Description
Category
HELPDESK            High School Diploma and five         Summary: Under limited supervision, exercises independent judgment and creativity
ANALYST II          years of experience or an            on a regular basis in solving highly complex major technical problems, and in providing
                    equivalent combination of            guidance and recommendations. Normally works closely with clients.
                    education and training that
                    provides the required knowledge,     Duties and Responsibilties:
                    skills and abilities                   • Assists in solving problems within general guidelines and applies a wide range of
                                                             techniques and resources to detect, identify and eliminate user problems.
                                                           • Documents the established procedures used to perform repetitive but complex
                                                             tasks.
                                                           • Establishes and maintains comprehensive records of work performed.
                                                           • Produces reports for a wide variety of purposes.
                                                           • Operates computer terminals used for remote job entry and data set.
                                                           • Provides technical assistance to the computer operations staff and user
                                                             community.
                                                           •
HELPDESK            High School Diploma and seven        Summary: Under limited supervision, exercises independent judgment and creativity
ANALYST III         years of experience or an            on a regular basis in solving highly complex major technical problems, and in providing
                    equivalent combination of            guidance and recommendations. Normally works closely with clients.
                    education and training that
                    provides the required knowledge,     Duties and Responsibilties:
                    skills and abilities.                  • Assists in solving problems within general guidelines and applies a wide range of
                                                              techniques and resources to detect, identify and eliminate user problems.
                                                           • Documents the established procedures used to perform repetitive but complex
                                                              tasks.
                                                           • Establishes and maintains comprehensive records of work performed.
                                                           • Produces reports for a wide variety of purposes.
                                                           • Operates computer terminals used for remote job entry and data set.
                                                           • Provides technical assistance to the computer operations staff and user
                                                              community.
NETWORK             Bachelors Degree in Computer         Summary: Under supervision of senior network engineers, exercises independent
ENGINEER I          Science/MIS, Electrical              judgment and creativity in solving technical problems, and in providing guidance and
                    Engineering or related specialized   recommendations on telecommunication. Normally works closely with clients and
                    training and a minimum of two        project manager.
                    (2)years of experience of which
                    one year must be specialized in      Duties and Responsibilties:
                    protocol analysis; knowledge of       • Analyzes user requirements, site inspection and planning.
                    OSI model, protocols including        • Troubleshoots LAN/WAN and other network related problems.
                    TCP/IP. X.25, x.400, x.500.           • Provide LAN/WAN administration support, back up and restore,
                                                          • Implement network and engineering services.
                    Additional Experience:                • Develops configuration management procedures tailored to individual software
                    Experience with ATM, frame relay,        development projects.
                    other knowledge with bridges,         • Research into configuration, telecommunications and performance issues.
                    routers, gateways, FDDI,              • Installation, maintenance and replacement of telecommunication hardware and
                    experience with Novell NetWare,          software.
                    Windows NT or UNIX and Open           • Interface with vendors on equipment purchasing and installation.
                    VMS operating experience.             • Inventory control of telecommunications hardware and software.
                    Experience also includes the
                    operation and maintenance of
                    communication network systems
                    including Internet/Intranet based
                    applications. General experience
                    includes all aspects of
                    communication networks
                    installation and support.

RNSolutions, Inc.                                           GS-35F-0239K                                                              Page 19
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