CONTROLLED DOCUMENT - BANKWEST STADIUM EVENT MANAGEMENT PLAN Version 3 1900404
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CONTROLLED
DOCUMENT
BANKWEST STADIUM
EVENT MANAGEMENT PLAN
Version 3 – 1900404
1
TABLE OF CONTENTS
DOCUMENT ISSUE & CONTROL ................................................................................................... 3
MONITOR & REVIEW................................................................................................................... 3
AMENDMENT RECORD................................................................................................................ 4
EVENT MANAGEMENT PLAN ....................................................................................................... 5
2
DOCUMENT ISSUE & CONTROL
This Event Management Plan is the property of VenuesLive Management Services (NSW) Pty Ltd as
the Agent for Venues NSW.
VenuesLive Management Services (NSW) Pty Ltd (VenuesLive NSW) manages and operates Bankwest
Stadium, located at O’Connell Street, Parramatta, New South Wales.
This Plan has been developed in response to the NSW Government Department of Planning and
Environment’s Development Consent for Bankwest Stadium (Section D4).
This Plan is submitted to the parties identified below on a confidential basis in accordance with the
Copyright Act. No part of this Plan may be disclosed to a third party and may not be reproduced either in
whole or in part, without the express permission of VenuesLive NSW.
RECIPIENT COPY LOCATION
NO.
CONTROLLED COPIES
VenuesLive Management Services (NSW) Pty 1 Electronic (Master Copy) – N: Drive
Ltd
VenuesLive Management Services Pty Ltd 2 Electronic (Master Copy) – N: Drive
COPIES
Venues NSW 3 Electronic (PDF) – Venues NSW Office
Department of Planning and Environment 4 Electronic (PDF) – Department of
Planning & Environment Office
This Plan is a ‘CONTROLLED’ document and is subject to audit. It MUST NOT BE REMOVED from
the above locations.
It should be noted that any attachments to the Plan are UNCONTROLLED documents and requests
for the most up to date versions of the documents should be made to VenuesLive NSW.
The Plan may be distributed to interested parties as an ‘UNCONTROLLED’ copy but only with the
approval of the VenuesLive Corporate Counsel and must be marked as ‘Uncontrolled’.
The electronic master copy of the Plan is located at VenuesLive Head Office on the N:Drive / Western
Sydney Stadium / Plans.
MONITOR & REVIEW
This Plan will be reviewed on an annual basis, in line with the VenuesLive Integrated Management
System review policy. The Plan will also be reviewed as required, in response to any immediate
changes to any VenuesLive procedures, or as a result of any legislative or regulatory changes
implemented either in the State of NSW or Federally. This will ensure that the Plan is relevant to the
requirements and obligations of VenuesLive and those personnel authorised to implement this Plan.
3
AMENDMENT RECORD
The purpose of this amendment record is to track any changes made to the Plan. Whenever this Plan
is reviewed and / or amended, details MUST be recorded.
VERSION SECTION REVISED & CHANGE REFERENCE DATE REVIEWED
1 First draft in response to Development Consent 26 March 2019
APPROVAL RECORD
VERSION DATED PREPARED BY REVIEWED BY APPROVED BY
1 16 March S Clark (Venues NSW) S Clark (Venues NSW) S Clark (Venues NSW)
2019 S Max (VenuesLive NSW) C Wilson (Consultant)
S Davies (VenuesLive NSW)
G Perry (VenuesLive NSW)
2 4 April 2019 S Clark (Venues NSW) S Max S Max
4
EVENT MANAGEMENT PLAN
Consistent with the approval for Western Sydney Stadium, this Event Management (EMP) has been
prepared and will be implemented once the use of the Stadium commences. The EMP has been
prepared to take into account best practice principles for the operation of stadia and the requirements
of the approval as identified below.
It should also be noted that while the EMP is generally a standalone document, there are other aspects
of the Stadium’s operation which are subject to management plans that complement this Plan and
provide for the integrated management of the overall facility. These Plans, which were also the subject
of comprehensive pre-adoption consultation with relevant government authorities, should be read in
conjunction with this Plan where relevant. They include:
The Operational Management Plan
Operational Noise Management Plan
The requirements of the approval relating to the preparation of the EMP have been addressed as
follows:
An Event Management Plan (EMP) will be prepared prior to the commencement of use
of Western Sydney Stadium, which includes:
a. The draft EMP required by condition B45 of this consent
The draft EMP required by condition B45 of this consent was approved by the Department on 17
December 2018.
b. Details of major events at Western Sydney Stadium, including the number and type
of events and activities per year, including projected spectator numbers;
It is anticipated that in its first year of operation, Western Sydney Stadium will host the following type of
events with a projected attendance of approximately 683,500 patrons in total.
Type of event – 2019 Anticipated Number Projected attendances
NRL Competition 16 320,000
Other Rugby League matches 4 72,500
A- and W-League football 7 123,000
Other football matches 2 33,000
Rugby Union 3 60,000
Concert and other cultural events 3 75,000
TOTAL 35 683,500
Over the life of the Stadium, the above mix of event types should not change dramatically, although the
number of events may increase from year to year, along with patronage, depending on the success of
the Stadium’s event procurement process - noting the current cap in place which allows for 49 major
sporting events and 3 music concerts per year maximum.
5
c. Details of strategies to mitigate risks at points of crowd swell (i.e. pedestrian
crossing / refuge points, circulation around the stadium, and approach and
departure points);
Stadium management will undertake a risk assessment for all events which will identify event specific
risks as it relates to crowd swell. Certain events by virtue of their size and arrival pattern will require
various mitigation strategies to manage crowd swell on ingress and egress. Response and contingency
plans will be developed for all events, which will allow for the mitigation of risks should the proposed
exit plan fail for any reason. Such response and contingency plans will be developed in consultation
with the Stadium management security provider and the NSW Police Force and other key stakeholders.
Stadium staff will be trained and skilled in adjusting plans and implementing contingency procedures
as required.
Note: Condition B18 approved by the Department of Planning & Environment.
As part of the planning process for events, the following strategies will be implemented to mitigate the
risks of crowd swell in the following locations:
Pedestrian Crossing / Refuge Points
As part of the Transport, Traffic and Pedestrian Management Plan, Stadium management will develop
a comprehensive plan and series of strategies to minimise the risk to patrons crossing O’Connell Street
on ingress / egress.
Depending on the nature of the event and the risk profile as it relates to pedestrian crossing over
O’Connell Street, the following strategies will be contemplated:
gate opening times – allowing patrons plenty of time to gain entry to the Stadium;
precinct activities to encourage patrons to arrive early and thereby minimise volume of patrons
arriving late;
point duty by NSW Police;
phasing of pedestrian lights;
pedestrian / crowd management by Stadium security; and
closure of O’Connell Street if deemed a public safety issue.
Such mitigation strategies will be contemplated as part of the development of the Stadium’s event day
traffic management plan. Such plans will be developed in consultation with the NSW Police Force, the
City of Parramatta Council, Roads & Maritime Services and Transport for NSW.
Patron Arrival – Entry Gates
Patrons will be ticketed to designated entry gates. The number of patrons ticketed to a gate will be
based on the number of turnstiles at each gate and the through-put capacity of the turnstiles. This
will provide a level of control and certainty as to how many people will be entering individual entry
gates and will mitigate the risk of entry points being overloaded.
Experienced Security personnel will be placed at all entry gates to monitor and manage crowds and
the queuing of patrons into the turnstiles.
As required, crowd control barriers will be configured appropriately to eliminate crowd swell and
maximise circulation space around the Stadium and to reconfigure queues as required.
Patron Departure – Exit Gates
The Stadium has been designed in such a way that there are ample exit gates to spread the egress
of patrons around the Stadium’s precinct.
In addition to the above, the strategy of loading patrons through designated gates will also
encourage people to leave the Stadium via the exit gates in closest proximity to their entry point,
thereby minimising the crowd swell on exit.
Experienced Security and Customer Service personnel will be deployed to all exit gates to monitor
and manage the exiting of patrons and their impact on the circulation space around the Stadium.
6
Patron Circulation – Precinct
As part of the operational plans being developed for the Precinct, the strategy of providing activities
within the Precinct (including their placement) will contribute to the safe movement of patrons
around the Stadium and minimise crowd swell, by dispersing patrons across the Precinct footprint.
As required for selected events (e.g. concerts), further pedestrian modelling will be undertaken to
ensure that the movement of patrons around the Stadium is not impeded, so that it creates a crowd
swell.
d. Details of stadium emergency and evacuation procedures, including preparation of
an Emergency Response and Evacuation Plan, which addresses issues of public
and crowd safety and behaviour management and emergency vehicle access;
Stadium management will prepare and maintain an Emergency Response and Evacuation Plan in
consultation with the appropriate Emergency Service Agencies.
Based on the sensitivity and confidential nature of the Plan, and on advice from the various security
agencies (e.g. NSW Police Force, ASIO etc.), the Plan will not be available publicly.
e. A Flood Emergency Response Plan (FERP) that is prepared in accordance with
industry best practice to address protection of people using Western Sydney
Stadium and the surrounding precinct in the event of a severe flood or Parramatta
River up to the Probable Maximum Flood.
A detailed Flood Emergency Response Plan has been prepared for the Stadium and was lodged with
the Department on 13 March 2019.
f. A Parking Management Strategy that identifies measures to manage parking
behaviours generated by the project, satisfactory on-site pick-up / drop-off, coach,
and taxi parking arrangements and address any road safety and congestion
impacts.
Parking Management Strategy
Approximately 500 surface car parking spaces will be provided directly adjacent to Bankwest Stadium
in two separate car parking areas. The northern and western car parks will be accessed by a new
service road which extends westwards from the Ross Street / O’Connell Street intersection. Entry and
exit for this access will be restricted to ‘left in, left out’ only from O’Connell Street.
Following the conclusion of larger events, vehicles will be held from exiting these car parks by Stadium
staff for approximately 30 minutes. Stadium management do not intend to allow internal circulation from
Southern Carpark to the Western/Northern carpark.
The Southern car park is under the management of Parramatta Park Trust and will remain serviced by
the existing access point on O’Connell Street. The southern car park will be accessible by ‘right in, left
in and left out’ vehicle movements from O’Connell Street. Vehicles within the southern car park will
need to be held when post event road closures are implemented, similar to those in the northern and
western car parks.
7
Figure 1 below provides a summary of car parking arrangements.
Figure 1: Car park access and egress
On-site pick-up / drop-off
Restrictions will be applied to ridesharing services following the conclusion of events. Transport for
NSW will liaise with ride-sharing companies via the Point to Point Commissioner to implement a
technology driven ‘geo-fence’ in the vicinity of the Stadium.
This ‘geo-fence’ will be applied to prevent users within the exclusion zone from hailing ridesharing
services. Rideshare users will instead be directed by the relevant app to first walk outside the exclusion
area before being able to order a rideshare service vehicle. This will ensure ridesharing services will
not adversely impact traffic or pedestrian movements in the vicinity of Bankwest Stadium during the
intensive post-event egress period.
The extent of the “geo-fence” is illustrated in Figure 2, notably the area covers the whole Stadium,
O’Connell Street, Grose Street to Villiers Street, Church Street, Marsden Street and George Street.
8
Figure 2: Extent of proposed ride-sharing geo-fence
Coach Parking
Designated on-street coach parking areas will be provided for charter coaches on Stadium event days.
These are comprised of the following locations:
Marist Place (eastern side) which is an existing bus zone and can accommodate one coach on
match days.
Market Street (northern side) which is currently signposted as ‘no parking, 8am-6pm – buses
and coaches excepted’ and can accommodate 6 coaches. Temporary clip-on signage will be
installed for events which end outside of the designated no parking period to allow this area to
be used as a coach zone.
Based on the plans developed by Lendlease during the design process, the northern stadium
car park will also allow for 4 coach spaces.
The proposed coach parking areas are shown in Figure 3.
Additional overflow coach parking may temporarily be provided on Church Street adjacent to Prince
Alfred Park, prior to the commencement of PLR construction works.
9
Figure 3: Coach zones during stadium event
Taxi Parking
There will be two dedicated taxi zones during Stadium events. A permanent taxi zone will be provided
on Villiers Street (eastern side) and provide for 5 spaces for taxi drop off and pick up.
Kerbside conditions outside Parramatta Marist Church on Marist Place (western side) is currently
comprised of a bus zone and church special event zone. City of Parramatta Council propose to adjust
this to also include taxis, so that a permanent taxi rank can be implemented for events at Bankwest
Stadium. This provides for up to 5 taxis.
Due to the ‘No Stopping’ signage permanently in place on O’Connell Street, taxis or any other vehicles
are not permitted to drop off or pick up any passengers on O’Connell Street at any time.
Figure 4 indicates the locations of these taxi zones.
10Figure 4: Taxi zones during stadium events
11g. A Traffic and Pedestrian Management Plan that monitors public transport associated
infrastructure requirements to support the operations of Western Sydney Stadium,
including:
The objective of the Traffic and Pedestrian Management Plan is to facilitate a safe, simple, enjoyable
and seamless arrival and exit arrangement for patrons, irrespective of the mode of travel by which they
attend events and inform the overall event management plan for Bankwest Stadium.
Detailed monitoring of initial events at Bankwest Stadium will be undertaken to review the
appropriateness of the measures contained in this document. This monitoring could include but may
not be limited to;
Pedestrian demands along key routes for those people travelling to/from Parramatta
interchange – both before and after the event;
Operation of kerbside pick-up / drop off areas for taxis and coaches
Demand for accessible shuttle bus
Travel surveys determining what mode of transport people used to travel to Bankwest Stadium
Results & findings from this monitoring could then be used to revise and update the plan. Further
updates to the plan will be required as construction of the Parramatta Light Rail progresses, with key
milestones including:
The closure of Church Street to vehicular traffic – necessitating changes to existing bus routes
and potentially pedestrian routes
The opening of Parramatta Light Rail including a stop at Prince Alfred Park servicing Bankwest
Stadium.
Bus stop locations
Currently there are three bus routes which immediately service the Stadium on O’Connell Street. These
bus routes are:
549 Parramatta to Epping,
829 Parramatta to North Parramatta
Route 900 Free Shuttle Bus.
Figure 5 show the current routes of these services, as well as the associated bus
zones which are utilised by these routes.
12Figure 5: Bus Stops and routes
Event integrated ticketing
VenuesLive Management Services NSW are in discussions with the future venue hirers and Transport
for NSW in relation to the introduction of integrated ticketing for events at Bankwest Stadium. For events
with integrated ticketing, ticket holders will be able to utilise public transport at no extra cost to and from
the event through the following modes: rail network, ferry services, light rail services and bus services.
In addition, enhanced bus services will operate 2½ hours prior to event commencement and finishing 2
hours after the conclusion of event. This will be applied to the following routes:
Route M60 (Parramatta to Hornsby)
Route 601 (Parramatta to Rouse Hill)
Route T64/T65 (Parramatta to Rouse Hill)
Route T80 (Parramatta to Liverpool), when Western Sydney Wanderers
matches are held.
Enhanced Victoria Road bus services when West Tigers matches are held
Given the significant extent of rail services that currently service Parramatta Interchange, no additional
rail services would be provided on match days.
Figure 6 shows the extent of the enhanced bus services under integrated ticketing arrangements.
13Figure 6: Enhanced bus services during events with integrated ticketing
Accessible bus shuttle
An accessible shuttle bus will be provided for people with mobility impairments who do not have the
ability to walk from Parramatta Interchange to Bankwest Stadium. The pick-up and drop off point for the
shuttle bus at Parramatta Interchange will be along Argyle Street (eastbound). It will drop off and pick
up at the Stadium within the northern car park via the new access road.
After dropping spectators off, the shuttle will exit the carpark turning left onto O’Connell Street before
returning to Parramatta Interchange. Figure 7 shows the shuttle’s route to/from Parramatta Interchange
and Bankwest Stadium.
14Figure 7: Accessible shuttle bus loop
It is noted that the accessible shuttles will be subject to the same holding requirements as other vehicles
parking in the on-site car parks. A significant pre-event communication process will need to be
developed and agreed regarding the accessible shuttle bus service detailing; who is eligible to use the
shuttle service, the end of event road closure of O’Connell
Street and the delays which will be imposed as a consequence.
Rail Services
Space will also be provided within the northern car park for people with mobility impairments arriving
and departing via accessible taxi services
Parramatta transport interchange is serviced by significant numbers of heavy rail services, which are
considered to be of sufficient frequency and volume to accommodate arrivals and departures from
events at Bankwest Stadium. Trains will therefore operate to their normal timetables during events,
with no additional services considered necessary or is being planned by Sydney Trains.
Road Network Management
Road and Maritime Services (RMS), along with NSW Police will monitor and manage the local road
network. Stadium Management will work closely with RMS and NSW Police in this regard.
Where appropriate, NSW Police Force will implement road closures following the conclusion of major
events. This will allow pedestrians to use the entire carriageway of O’Connell Street and Victoria Road
to walk towards Church Street or the Riverside Walk, and not create capacity constraints on the
adjoining footpaths.
Based on the sensitivity and confidential nature of the road closure plans, it will not be available publicly.
15Traffic Detour Routes
On and leading up to event days, Variable Message Signs (VMS) will be introduced on key travel routes
surrounding the Stadium. These include on Church Street, Victoria Road (from Church Street
eastwards), Macarthur Street, Parkes Street and the Great Western Highway. The VMS will direct
through traffic away from the general vicinity of the Stadium, particularly high pedestrian activity areas
such as O’Connell Street, as well as warn and inform drivers of the changed road conditions in the lead
up to events.
For example, the VMS on the Great Western Highway will encourage drivers to cross through
Parramatta from north to south via Macarthur Street rather than Church Street or Wilde Avenue.
RMS’s wider network of permanent VMS will also be utilised to inform and guide travellers across a
broader extent on event days.
Figure 8 shows the proposed locations of these portable VMS.
Figure 8: Portable VMS locations for general traffic
Key Pedestrian Routes
The key pedestrian routes between Parramatta Transport Interchange and Bankwest Stadium are
illustrated in Figure 9 and noted below.
Primary pedestrian routes
In discussion with City of Parramatta Council and Transport for NSW, Church Street (also known as
‘Eat Street’) has been identified as the primary pedestrian route and thoroughfare between Parramatta
16transport interchange and Bankwest Stadium. This reflects the likely paths of travel that people will
choose before and after events. Further, the Church Street route benefits the local economy and
provides for a strong spectator experience. The two identified primary routes are:
(i) Via Riverside Walk (north of Parramatta River) and Church Street; or
(ii) (ii) Via Victoria Road, Prince Alfred Park and Church Street
Secondary pedestrian routes
Two secondary routes have been identified to better disperse crowd flows, particularly following the
conclusion of events. These routes also recognise that people will not always choose to travel along
the preferred walking routes:
(iii) Via O’Connell Street, George Street and Church Street; or
(iv) Via O’Connell Street, Phillip Street and Church Street
It is also recognised that, due to the grid nature of the Parramatta CBD, people will travel along a
number of different routes based on their personal preferences.
Figure 9: Key pedestrian routes to/from Parramatta Interchange
Pedestrian management measures
To facilitate safe and efficient pedestrian access to and from Parramatta Interchange, as well as
dispersal of people from the precinct, several management measures will be implemented. These
management measure form part of the road closure plan and based on the based on the sensitivity and
confidential nature of the plans, it will not be available publicly.
17Wayfinding
An enhanced permanent network of static wayfinding signage will be provided to support pedestrian
movements to and from Bankwest Stadium.
These include static signage in the form of temporary wayfinding signs as well as permanent larger
information and directional signs. These improvements will be provided regularly throughout the area
between Parramatta transport interchange and the stadium to guide spectators, see Figure 11 and
Figure 12 for approximate wayfinding locations.
Event personnel will also be present on event days in key locations such as Parramatta transport
interchange to guide crowds and assist with wayfinding.
Figure 11: Proposed wayfinding treatments towards Bankwest Stadium
18Figure 12: Proposed wayfinding treatments away from Bankwest Stadium
Pedestrian access points
The two main points of access for pedestrians approaching the Stadium are the entrances provided
adjacent to the O’Connell Street/Victoria Road intersection (Gate B) and at the south-eastern corner of
the stadium (Gate A). These two gates, both located adjacent to O’Connell Street, will be supported by
pedestrian plazas to provide pedestrian queuing space.
The previous access road to the stadium from Victoria Road will be converted to a pedestrian plaza
which will facilitate dispersal of the larger crowds entering and exiting the stadium on foot.
A further two smaller gates, Gate C and Gate D, are provided at the northern end of the Stadium.
19Figure 12: Pedestrian access points at Bankwest Stadium
1. A Service Area and Loading Dock Management Plan.
A Service Area and Loading Dock Management Plan is available on the following link
https://bankweststadium.com.au/the-stadium/community-engagement/
The EMP (as revised from time to time) must be implemented by the Applicant for the life of the
project.
The Event Management Plan will be reviewed annually by the Applicant for the life of the project and
also as required in response to any immediate changes to procedures or the operating environment, or
as a result of any relevant legislative or regulatory changes.
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