CTM SMART TECHNOLOGY - Corporate Travel Management

CTM SMART TECHNOLOGY
Making a difference.
CTM is the travel partner who delivers industry-leading technology across the
entire travel eco-system. We have significantly invested in building proprietary
technology that generates a clear and material difference to our competitors and
is a key reason our customers choose to partner and stay with us.

Ownership of this technology guarantees control over our roadmap, enhancements and
features – the majority based on customer feedback loops – with no reliance, delays, or
costs from a third-party supplier. And our commitment to continuous improvement
through innovation is evident: we have twice been named among Australia’s Most
Innovative Companies (by BRW and the Australian Financial Review).

The resultant solutions drive genuine change for our clients, be they our single sign-on
access CTM Portal, through which all SMART Technology is accessed; the Lightning
Online Booking Tool (OBT); the predictive Fare Forecaster booking tool; CTM SMART
Data reporting; best in class traveller tracking and risk alerts tools; the CTM Mobile
smartphone App; Covid-19 specific workflow to highlight status by location; a tailored
hotel review database; and enhanced pre-trip approval options.

Our investment in innovation is embodied by our dedicated, Regional Technology Hubs,
which house teams of application development staff, product managers, and quality
assurance professionals. This is a significant CTM advantage; these Hubs reside in each
region – Sydney, Manchester (Eng.), Nebraska (USA), and Hong Kong – to ensure our
technology proposition evolves to suit local workflow, industry nuance and client demand.

Our solutions are therefore nimble, regionally relevant and enjoy a rapid development
cycle. We control our own Technology Roadmaps to reflect the priorities of our clients via
our feedback loops and CTM UserLabs – built in-market, for market – with each region
accountable for evolution of localised solutions under the global ‘tech vision’ umbrella.

Corporate Travel Management | travelctm.com

Introducing SMART Technology
Using SMART Technology gives you exclusive functionality that delivers a
genuine and tangible point of difference, compared to any other technology in
the travel market.

Features include:
• Book faster using CTM Technology thanks to proprietary integration across
  platforms, content, and fulfilment.
• Influence traveller booking behaviour before making your online booking, courtesy
  of pre-trip cost avoidance tool, Fare Forecaster.
• CTM Covid Hub – Access real-time, state-by-state in Australia and globally country-
  level travel advice relating to border controls, quarantine requirements, travel permits
  and destination health insights, all via an interactive global map and itinerary-based
  trip search
• CTM RideShare alerts any travellers arriving at the same destination within an
  agreed time window – an SMS or email indicates other colleagues with whom they
  could share a taxi or rental car booking, cutting both costs and CO2 emissions.
• Hotel reviews allow users to view colleague feedback and ratings of hotels to assist
  in making informed decisions on the property to select.
• Locate, Track, and Communicate with your travellers through our cutting-edge Duty
  of Care platforms.
• Customised, fully integrated pre-trip approval workflows which incorporate not
  only travel, but risk mitigation (security risks, aviation safety, executive group travel
  ceilings, etc.).
• Personalised, customised user experience enables the user to tailor the tools to suit
  their personal and company requirements.
• ‘Look into the future’ scenarios via our reporting business intelligence platform CTM
  SMART Data.

             Approve             Book            Manage             Report
Where we differ in the booking cycle is that these solutions are highly interactive user
interfaces which enhance the end-user experience and provide access to multiple
layers of live information in a single view. This allows customers to make informed, fast
decisions based on best value for money.

Put simply, SMART Technology elevates our offering above our competitors, not only for
their daily functionality and support for your travel, but in underlining the proactive,
forward-thinking, and proprietary approach we have taken to servicing our clients.

Corporate Travel Management | travelctm.com

CTM Portal
The CTM Portal is an intuitive, centralised travel management hub for every travel
stakeholder. All travel tools reside via this single sign-on access point, anytime,
anywhere. Benefits of the portal include:

• Key Messages / Call Outs can be posted on the home page notice board.
• Increased efficiency, offering seamless access to your chosen travel tools (access
  managed by password permission)
• Maintain, update or create User Profile information
• Never miss an unused credit, thanks to our tickets-in-credit widget
• Identify cost savings, explore and compare the best fares and the best times for
  travel, thanks to Fare Forecaster prominence
• Covid-19 Travel Requirements: state-by-state in Australia and globally at a country
  level, this provides real-time travel advice relating to border controls, quarantine
  requirements, travel permits and destination health insights, all via an interactive
  global map and itinerary-based trip search
• Track, Locate and Communicate with your travellers in seconds
• Customise your personal Portal experience
• Share information, share company updates and documents or save important links
• Stay up to date via the Portal’s CTM Twitter integration

                           Our single sign-on entry point to the SMART Technology
                           world, the CTM Portal can be tailored to suit the user, be it
                           a travel manager, travel arranger or basic traveller, while
                           providing Customer specific updates, news and Twitter
                           updates in real time.

Corporate Travel Management | travelctm.com

CTM Fare Forecaster
The most influential technology available in corporate travel today, Fare
Forecaster influences buying behaviour to enable the best decisions to be made.
This is an exclusive and proprietary solution available only through CTM.

Fare Forecaster provides the user with access to instantaneous live booking data
without having to enter the search information into the OBT. You will view the chosen
sector, and time, and the tool highlights the cheapest day and departure time to fly up
to 10 days either side of proposed date.

Clicking on the preferred (i.e. cheapest) option will link you directly into the relevant fare
display on Lightning to complete the booking. Book in-policy and secure the cheapest
fare. Simple.

Travellers and travel bookers will make significantly more informed decisions to
maximise COST AVOIDANCE and SAVINGS based on the best time and day to travel,
while enjoying enriched flight details on amenities including seat pitch, WIFI, power
outlets, and meal options.

Here’s an example:
A booker opens this solution in the CTM Portal and seeks to book a day trip on 29 June:
a return fare from Brisbane to Melbourne. The cheapest fare is $502.77 (below, left) ...
but as Fare Forecaster reveals, flying one day later secures a fare for $318.01 (below,
right), a saving of $184.76 (37%).

Same fare, same conditions, same time of the day. If he or she clicks on that cheaper
day, the tool takes you directly into the Lightning booking page – all CTM tools are
single sign-on – delivering speed and cost saving in a single click.

Corporate Travel Management | travelctm.com

Global Fares Database
Our international consultants will source fares from our Global Fares Database, a
multi-GDS driven database sourced via our global alliance network. This will allow
clients to benefit financially from cross-border pricing discrepancies, currency
fluctuations, as well as discrepancies between GDSs; we have access to more than
three million local market fares from our partners.

Here’s an example as per the screenshot, below:
A return Premium Economy booking from London to Sydney is sourced in Australia,
with the cheapest fare available being AUD$6,706.44, as per screenshot below.

By comparing fares available via our GDS in the United Kingdom (below), we can
reduce the fare to AUD$5,855.70 … an immediate saving of more than AUD$850.
Importantly, the ‘home’ country of the booking (in this example, Australia) retains control
of the ticket – all changes can be made in Australia, and the booking is captured for
reporting and Duty of Care purposes.

Corporate Travel Management | travelctm.com

CTM Hotel Reviews
Integrated within the Lightning OBT and, again, exclusive via CTM, Hotel Reviews
allows individual travellers to write and view hotel property reviews for both online and
offline bookings. Once a review is completed, this is to your travel manager for approval
prior to upload. The data collated can only be viewed within your own company reviews,
and you own this information.

This is immensely powerful for two reasons: bookers can come to understand which
properties best suit your location, culture, and expectations, while the database greatly
improves your grasp on each hotel’s value, informing your coming tender and
negotiation process.

Note also in our hotel display, driving and walking directions are accessible at the
booker’s fingertips to determine how well located the hotel is based on where meetings
and appointments are scheduled, or a regularly visited site is located.

 Review requests are email-based and easily completed, then forwarded to travel
 management for approval prior to posting. Once approved, they consolidate in the
 overall ranking within Lightning.

 Driving and walking directions are accessible at the booker’s fingertips to determine
 how well located the hotel is, based on where meetings and appointments are
 scheduled.

Corporate Travel Management | travelctm.com

CTM RideShare
Thanks to RideShare, your travellers arriving at the same destination within an
agreed time window will receive an SMS or email indicating other colleagues with
whom they could potentially share a taxi or rental car booking.

This largely unrecognised aspect of travel is a significant expense: taxi spend generally
equates to approximate 5-7% of an organisation’s T&E.

Let’s say you set your time window such that anyone landing in the same airport within
20 minutes of each other is sent a RideShare message – this contains the name, phone
number and flight details of other travellers arriving at the same airport within that
window. By analysing your booking behaviour, we can assist with recommendations for
time windows by destination.

It comes down to math. If a customer experiences 500 instances of employees arriving
on the same flight OR within 20 minutes of one another. Based on 50% take-up and an
average taxi or car rental cost of $70, it would equate to saving of $17,500 per annum
on taxi / ride share and car hire expenditure. Plus, you reduce ground transport CO2
emissions for that trip in half.

Corporate Travel Management | travelctm.com

CTM Tickets-on-Hold Widget
The introduction of this heightened visibility in your pre-trip experience ensures
travellers and bookers can easily manage and redeem tickets in credit.

We already support this in the Lightning via a booking prompt – auto-allocation of the
credit is the OBT’s default configuration. An accompanying widget (below, left) sits on
the front page of your CTM Portal as an effective ‘visual guilt’ mechanism to assist in
keeping on-hold tickets front of mind.

This will display a list of total tickets-on-hold by passenger, airline, department and cost
centre and you can drill further down to view by expiry date, value, ticket number, etc,
as per the following example. Note that we provide real-time reporting on this status
with CTM SMART Data, too (below, right).

Corporate Travel Management | travelctm.com

CTM Traveller Tracker
This interactive product is your central hub for optimal Duty of Care and traveller
whereabouts management, and features:
1. PinPoint – pinpoint your travellers on a map according to their itinerary and source
   real-time itinerary updates in a single screen format.
2. Flight Path – track the status of the flights ‘live’
3. Risk – View the risk level and any affected travellers on a single screen

This has been designed as a multi-purpose platform: specifically, a travel arranger, Duty
of Care, and cost avoidance solution. Bookers have instant access to their travellers at
all times, removing the need to trawl through emails or maintain a manual process.

Track, Locate, Communicate –access to instantaneous information for tracking
travellers’ whereabouts 24/7/365, plus the ability to easily communicate with your staff if
required. You can also monitor the status of the flights – where it is on its flight path and
whether it is delayed or on time – a particularly useful tool for tracking VIPs if required
by an EA, support team, etc.

Traveller Tracker is also being used by our clients for cost avoidance opportunities.
Travel arrangers can identify if colleagues are already in a certain location and
determine if that staff member can assist, rather than send another employee. Equally,
you can save on areas outside of travel – for example, courier costs, using this widget
to identify travellers who could facilitate the delivery of certain goods.

Corporate Travel Management | travelctm.com

CTM Risk Alerts
Supported by real-time information from our global supplier, Riskline
(www.riskline.com) CTM Risk Alerts provides an automated alert to drive
compliance in your Duty of Care demands. A level of risk is allocated to any
incident or scenario identified as having potential traveller impact.

These are as follows:
1. Negligible – Disruptions where travellers stand less than a 5% chance of being
   affected
2. Low – One-off incidents where travellers should remain vigilant
3. Moderate – Serious and violent hazards to personal safety, probability of
   encountering hazard is less than 50%
4. High – Travellers are likely to encounter serious risk to their safety
5. Extreme – Travellers will certainly encounter serious risk to their safety

You can determine which level of alerts to receive. (e.g. levels 3-5 only). The system
receives and sends alerts 24/7/365, forwarding the alert to the traveller within 10
minutes of being received in the system. Risks can also be defined by region,
identifying all travellers in pre-selected areas to receive the relevant alert.

Crucially, alerts are customisable by SMS (example, right) or email (example, left) down
to traveller level, and we have introduced multiple SMS gateway providers for greater
network coverage assurance (the SMS will be intelligently routed via the most
appropriate SMS gateway based on the location of the traveller). Equally, there are
multiple gateway failover systems, meaning if one SMS gateway fails, a secondary
provider will be used to deliver the message.

Corporate Travel Management | travelctm.com

CTM Approve
CTM Approve takes pre-trip approval to a new level. The system can be
customised to suit the approval workflow of your travel and booking cycle,
including risk mitigation across health, aviation, country and risk.

Accessed via the CTM Portal, the functionality provides for integrated pre-trip approval.
A travel request placed via the tool generates an email to your nominated approver, with
any risk alerts highlighted.

This email can be tiered to multiple approvers in line with the approvers required by
policy, and approval may also be actioned via any mobile device.

The complexity of the approval matrix can be as simple or advanced as you require.
Basic approval across travel only is easily managed; you can then add the risk
mitigation elements (and ask questions around them).

Thanks to CTM Approve, you can dynamically customise approval workflows in real-
time, down to department level (i.e. your investment department may have more
complex approval requirements than the marketing department).

This ensures that all OH&S, Risk obligations and Duty of Care demands of your travel
program can be built into your pre-trip approval workflows, with full visibility and
auditability.

The step-by-step,
‘breadcrumb’ workflow of
CTM Approve includes
options to switch between
approvers (above), and a
customisable question
template to address
specific business
objectives (right).

Corporate Travel Management | travelctm.com

The CTM COVID Hub and Testing
CTM’s response to the Covid-19 pandemic was as rapid as it was effective. The
resultant Covid Hub ensures our clients can access real-time, country-level travel
advice relating to border controls, quarantine requirements, travel permits and
destination health insights, all via an interactive global map and itinerary-based
trip search.

Critically, it provides up to date information on a state-by-state basis in Australia.
We have also integrated Covid testing protocols as required by location, further support
for travellers seeking accurate, up-to-date information at their fingertips (see following
page).

Accessible from the CTM Portal, the Covid Hub trip planning tool enables travel
program managers and travel arrangers to view visibility of country-level travel advice
and critical information to support efficient, effective and responsible travel planning,
while underpinning traveller confidence.

Users can select a country via the interactive global map, or search based on their
proposed travel itinerary; to view current travel restrictions, health status and advice;
and access detailed downloadable country travel guides.

And, via our integration with third-party provider Sherpa, the hub will provide updated
visa and passport information relating to each requested destination.

 CTM’s unique Covid Hub features real-time status and restrictions of worldwide
 locations, a prompt and efficient response to the worldwide pandemic as our clients
 seek to return to travel.

Corporate Travel Management | travelctm.com

As part of the Covid
Hub integration,
travellers and
bookers can also
access real-time
information on visa
requirements, and
view any entry and
lifestyle restrictions
on that location.

CTM’s Covid Testing Support
As international borders open up, certain destinations require travellers to
provide evidence of a false (i.e. negative) Covid test 72 hours prior to departure.

CTM has developed a workflow to assist our customers in meeting these requirements.
The ongoing enhancement of this support in meeting Covid travel guidelines and
requirements is a commitment that typifies direct client need, as follows:

Once the international booking is complete, the traveller will receive an email seven
days prior to their international flight. Click on the link provided, and individual traveller
details will need to be entered to commence secure health data processing with a
recognised health provider.

CTM will provide payment for the product. The traveller determines when and where
they take the test, and a digital, internationally recognised test certificate is provided as
proof to travel. Alternatively, your CTM consultant can arrange and facilitate payment for
your PCR Covid Test as part of our concierge booking process.

For urgent requirements, CTM can support same day testing and real-time turnaround
of test results at nominated locations around Australia.

Corporate Travel Management | travelctm.com

The Lightning Online Booking Tool
As an independent TMC, we have intentionally positioned ourselves as an
‘agnostic’ supplier of Online Booking Tool solutions – we do not have formal
commercial commitments to favour one tool over another, preferring to align the
best tool for each individual client.

We support a range of tools, including our proprietary solution, Lightning, plus Serko /
Zeno, and Concur. We recommend Lightning, for the following, compelling, reasons:
• Lightning is developed and maintained by in-house CTM resources, specifically our
  unique, Sydney-based Technology Hub. This guarantees prompt configuration and
  development opportunities with no requirement or cost for third-party suppliers’
  involvement and – unlike other OBT solutions – guarantees the tool is developed
  specifically for the Australian market.
• With Lightning, integration to our SMART Technology is optimised, with solutions
  such as Fare Forecaster and Hotel Review linking exclusively to this solution.
• The Lightning choice dovetails with our CTM Mobile product, completing a common
  booking and information solution both in the desktop and via a smartphone (iPhone
  and Android).
• Lightning is accessed via a common web browser: no IT intrusion or links, and sitting
  within a browser configuration designed to optimise the solution.
• Lightning was the first OBT to integrate in real-time with New Distribution Capability
  (NDC) content with Qantas, and continues to lead the market in securing non-
  traditional content.

 With an intuitive, easily navigated interface, Lightning reflects the consumer experience of
 online purchasing with no compromise to policy or cost saving. The screenshot above
 highlights non-GDS content integration – in this instance, with regional carrier, Rex – and
 additional information valuable to the booker: on-time performance (especially useful during
 Covid changes), preferred carrier status, and a range of fare classes available.

Corporate Travel Management | travelctm.com

Lightning saves our clients time and money
When CTM’s in-house Technology Hub developers sat down to formulate a proprietary
online booking solution, it was clear that considerations such as the user interface,
display configurability, policy compliance, and integration potential were core items on
the agenda.

CTM arrived at the Lightning tool, adopting a consumerised, familiar look and feel to the
screen display while supporting corporate objectives.

It’s simple things which paint this picture: a ‘shopping cart’, for example, and a workflow
which mirrors the way leisure travel is booked but at no compromise to cost saving,
policy compliance, duty of care, or reporting demands which our clients require.

Through our single sign-on function, only authorised users provided with a log on and
password can make bookings, while advanced settings will allow your ‘super users’ to
make bookings for a wide range of travellers.

Lightning Features
Lightning requires minimal training, impresses with its ease of use and actively
increases online adoption rates. Features include:

New Distribution Capability
CTM was the first TMC in Australia to enable client’s access to live NDC content via the
OBT. This combines with the tool’s in-built functionality to deliver greater booking and
servicing capabilities and more relevant choices for customers, displaying information
such as on-time performance for each flight, how many seats are available at each fare
type, and whether there are cheaper days to travel.

Airlines, Hotels and Car Rental options displayed on a
single screen
With all content collated in a single screen display, you typically
complete a booking in under two minutes.

Recent Search Function
The ‘Recent Searches’ bank (right) displays the last 20
searches that have not been finalised. Selecting a search will
take the user back to the point in the booking that they left.

Unused Ticket Credits on Hold
Automated allocation of valid ticket credits is applied to every
booking, delivering an efficient workflow while reducing your
unused ticket balance.

Corporate Travel Management | travelctm.com

Non-GDS Accommodation Inventory
Lightning books both GDS and non-GDS accommodation, including complete
integration to Booking.com and Expedia inventory.

‘Mine Spec’ live content available
The OBT enables mine-spec vehicles to be booked, a unique benefit for our Resource
and clients with remote / rural travel requirements.

Multi-pax Booking Capability
Book up to nine passengers from various departments, cost centres, payment types
and/or approvers. PLUS, this function allows for slight variance in itineraries.

Customisable Approval Controls
Approval rules can be applied on ‘Active’ or ‘Passive’ settings, point of origin or
destination, booking lead time, ‘only if out-of-policy’, single and multi-tier, the capacity to
reallocate the approver ... all configurable to the traveller’s policy rules.

Lightning dovetails with our CTM Mobile App
This means a common booking platform both on the desktop and smartphone (iPhone
and Android), the latter allowing bookers to book on behalf of other travellers.

Swap Function
The tool highlights if a better fare for the same itinerary is available (both domestic and
international); clicking on that prompt will reconfigure the booking with that fare.

Accommodation Allotments and Campsite content available
Via the CTM Allotment tool, a range of customisable accommodation content can now
be booked via Lightning, integrating across the booking to support our single itinerary
objectives.

Exceptional reliability, featuring 99.4%+ in annual up-time
Simple web-based access, optimised for browser versions Chrome 40+, Firefox 40+,
Edge, and Safari 5+.

Lightning integration includes Covid-related information – such as this warning about
restricted access – along with associated pandemic activity (frequency of cleaning,
social distancing, on-site dining access, etc).

Corporate Travel Management | travelctm.com

Lightning is a tool that well and truly satisfies the end-to-end
booking cycle, from:
• Personal profile requirements (seating, meals, etc) – it is mandatory for every
  booking to commence by retrieving a traveller profile. Not only does this ensure the
  correct Form of Payment, employee ID, personal detail and Budget centre and/or job
  codes are applied, but this information is auto-populated into the booking, a
  guarantee of accuracy and adding efficiency to the process.
• Policy application and compliance – every booking undergoes a policy check in
  line with the policy identified in the traveller profile (profiles can carry multiple policies
  – the booker simply selects the relevant policy from a dropdown box at the time of
  booking). We are flexible in the level of policy mandate applied, but typically
  recommend an out-of-policy selection results in a ‘Reason Code’ demand. That is
  captured and included in reporting, along with any lost savings associated with the
  booker’s choice.
• Location Services – Lightning is the easiest OBT in which to source
  accommodation by location. Some link location to the nearest airport, which is not an
  optimum outcome for regional Australia; Lightning uses country town locations – a
  significant advantage and difference to other OBTs.
• Hotel attachment rates – when you book via Lightning and the itinerary has at least
  one night away, yet no hotel has been booked, the tool can be configured to ask if
  you want preferred accommodation secured. This greatly reduces leakage from your
  hotel program, a key pain point for many clients who come to CTM seeking
  assistance.
• In-house fulfilment – for domestic ticketing of OBT bookings, we ticket within a 15-
  minute automated window, when our mid-office system Tramada generates an
  itinerary and invoice in PDF format. Traveller histories are archived, and invoices can
  be retrieved free of charge at any time.
• International online booking – Lightning can allow you to book international travel.
  We recommend only booking international online sectors with which you have a
  negotiated point-to-point fare to ensure you are securing best value in this
  environment.
• Pre-trip approval – A standard travel request is actioned via Lightning, with all
  details of travel entered. An email then triggers the approval cycle, and the approver
  can either approve the booking via that email or enter the OBT and manage multiple
  approval requests at once.

  You can establish this as either ‘Passive’ or ‘Active’ approval – passive allows even
  bookings with policy breaks to proceed once a Reason Code is entered, and that
  Code (plus lost savings) are captured for exception reporting purposes. Active
  approval will require the approver to approve or decline every booking request within
  the ticketing deadlines.

Corporate Travel Management | travelctm.com

Pre-Trip approval

Lightning’s pre-trip approval workflow is easily navigated, outlining its progress through
every stage from request to approved. Note the ‘pending approval’ summary below,
which includes ‘Time Left to Approve’, a request information, the reason for travel, and
any lost savings associated with the booking.

Corporate Travel Management | travelctm.com

CTM Mobile
Our free of charge smartphone App, CTM Mobile, is an ideal iPhone or Android
solution for booking ‘on the go’. A key feature of the App is that allows you to
book air, car and hotel – as per the OBT experience – and which allows a travel
booker to book on behalf of other travellers via their own log-in.

The App also has a Concierge functionality, which introduces travel assistance
features including access to itineraries, transiting options, flight check-in and intuitive
travel announcements / updates (e.g. gate changes) in real-time.

Notably, Concierge includes a ‘proof of safety’ function (as an ‘opt in’): at 0900 local time,
every day, your travellers can be prompted to confirm their safety, at which point you
receive an update on their location and status.

The Concierge module in CTM Mobile brings alive total visibility to travel, calendar event
and itinerary alerts such as flight changes, integration with Google Maps and Uber.

Corporate Travel Management | travelctm.com

Reporting: CTM SMART Data
Our comprehensive reporting system, CTM SMART Data, is a game-changing
approach to travel management thanks to our single Global Data Warehouse,
underpinned by Microsoft Business Intelligence Platform.

CTM SMART Data provides substantial data benefit for our clients … not simply visibility
to information, but genuine interrogation and filtering capability as follows:
• Easily access and share, fast, intuitive dashboard reports with your team for more
   meaningful and digestible insights, or deep dive into your data with customised
   reports. SMART Data lets you take control of your future travel spend by identifying
   cost savings opportunities with predictive forecasting.
• Locally identify pre-trip (i.e. booked, not departed) cost savings to reduce spend.
• Influence and enhance your travel policy: pinpoint data trends to drive savings,
   identify policy breaches to improve compliance, leverage industry benchmarking data,
   enhance supplier negotiations, maximise duty of care.
• Data includes both pre- and post-trip information. Reports can be viewed through five
   tiers of your business hierarchy (e.g. Whole of Department, Division, Team, Individual,
   etc), and can be exported in a range of formats (excel, PDF, .csv, etc).
• We capture all data confirmed in a booking. Customer-defined fields such as project
   or job codes, or approval numbers, can be included as mandatory steps for inclusion
   in the booking workflow (items such as cost centre auto-populate from the traveller
   profile) and can be in live text or dropdown box formats.

 SMART Data provides easily digested, highly customisable dashboards which can be
 viewed at any time by approved program managers.

Corporate Travel Management | travelctm.com

Wellbeing Reporting

CTM has long been known for its excellent internal recognition programs and staff
engagement levels. Now our clients can benefit from this same degree of care, with our
systems developed to identify ‘travel stress’ and the impact it has on client travellers.

We have a range of reports available within our Health and Wellbeing program through
which we work with clients to support their in-house support approach, a sample of
which appears, below. These include:
1. Number of nights away per month. Reports indicate that over six nights away per
   month can have adverse effects on travellers (e.g. sleep, BMI/weight fluctuation,
   alcohol consumption etc.). CTM groups travellers in ranges of 1-6 days (low risk), 7-
   14 days (moderate risk), 15+ days (high risk), and can adjust these metrics to suit
   client programs.
2. Top travellers by a number of metrics (e.g. mileage, no. of trips, nights away from
   home, etc.) can be identified.
3. Number of ‘Red-Eye’ flights (i.e, flights that depart after 8pm and arrive before 6am,
   or flights that depart before 6am) can be split out to further draw attention to potential
   traveller fatigue / distress.
4. Return Trips Same Day. Where a traveller flies to his or her destination and returns
   the same day – studies indicate there is less stress on the traveller if they were to
   arrive the night before, for example.
5. Fare Class Usage by Flight Duration. We identify and can recommend fare classes
   (Economy, Premium, Business, First, etc) for flight durations of 1-5 hours, 6-10
   hours, 11+ hours, in line with existing travel policy.
6. Number of Time Zones Crossed gives an indication of passengers more likely to be
   subjected to frequent jetlag.

As traveller health becomes increasingly important, our CTM SMART Data wellbeing
reporting reveals metrics such as days away per month, time zones crossed, and same day
return flights, to identify potential health, fatigue, or stress concerns for regular travellers.

Corporate Travel Management | travelctm.com

Environmental Reporting

Over and above our carbon emission reporting via CTM SMART Data, we have
developed an enhanced sustainability program with the South Pole Group, called
Climate+, which will enable our customers to better understand the environmental
impact of their travel and assist them in reaching their climate neutrality goals.

Clients are invited to offset their travel program’s carbon footprint through the Climate+
program, offsetting their emissions by supporting a range of environmental sustainability
initiatives including rainforest conservation, sustainable livelihood programs, wildlife
protection and renewable energy.

Each option has one or two projects within it that their offset will be retired against
(pricing varies per carbon tonne for each option), and clients can also select a portfolio
made up of all four options, with an aggregated offset price.

 Another SMART
 Data feature is
 carbon emission
 reporting, which in
 turn ties into our
 unique – and indeed
 bespoke – Climate+
 offset opportunity,
 (right).

Corporate Travel Management | travelctm.com

CTM Implementation – July 2021
Travel Booking Team & Operations Manager
Feedback on CTM Implementation and training
“From my perspective, the whole process couldn’t have gone better. The implementation
itself was very straightforward, helped by having a great structure and regime.

We didn’t run into any issues whatsoever during the implementation and training phase.
The tech worked exactly as expected (from my end and yours), single sign on makes life
significantly easier, communication from CTM has been perfect at every stage and the
training sessions themselves went very well.

Thanks very much for making it a simple transition – looking forward to a long partnership.”

Jordan Cole
Operations Manager
MinterEllisonRuddWatts

  “Very easy booking tool – love how simple and straight forward Lightning is.”

  “My account manager is fantastic and makes life much easier. She emailed us
    direct after training to introduce herself which was a really nice touch.”

“The training went very smoothly, and I’ve made some bookings since and found
                           it almost too easy to do.”

 “Love the booking tool, much easier than our previous provider and everything
                     seems very easy which is amazing.”

Corporate Travel Management | travelctm.com