CV 2021 - Neil Cadwallader-Kemp
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CV 2021 NEIL CADWALLADER-KEMP Profile A highly professional and experienced creative with exceptional design, project management, planning and team leadership skills. Excellent communication and client relationship building at all levels. A relaxed, resourceful and passionate approach to customer service along with a high standard of discipline, commitment and integrity. Skills • Strong organisational and Project Management skills • Creative, with technical ability and an eye for detail • Able to work autonomously or as part of a team to achieve desired results • Good communication and client relationship building skills • Time management and planning and ability to multitask projects • Commercial awareness and understanding of the marketplace • Determined, focused and dedicated with strong loyalty values
ITC Skills Employment History In-toto Kitchens Ltd • National Installations Manager - UK December 2019 - February 2021 I had been until recently working from a home office as the National Installations Manager covering nine showrooms across the UK. Pre-lockdown 2020, I started to bring together an installation team to oversee the daily operations of projects. However, due to Covid 19, this had a drastic effect on resources and saw team members on furlough for extended periods. The continuation of surveys, purchase orders, and specifications continued mainly by myself, ensuring targets were met and with the workflow across the installation teams for all showrooms was achieved. Managing the expectations of customer service, I endeavoured to develop relationships with both customer and supplier. Motivating and developing my team was paramount during this uncertain period to keep up morale and continuity. о Ensure sufficient levels of subcontract labour available to meet customer demand. о Work effectively to achieve departmental KPI targets. о Maximise profits through efficient working practices. о Ensure projects are set up correctly by attending meetings and checking drawings. о Ensure the smooth running of each project by maintaining good relationships with management, checking pre-installation and ensuring customers are informed at every stage.
о Actively manage the resolution of any issues and escalate immediately where necessary. о Ensure adequate levels of labour are contracted to cover the schedule of installations. о Ensure installations are fitted to the correct specification and high levels of fit quality are maintained. о Ensure self and subcontractors are working safely in line with HSE policies. о Efficiently manage the remedial budget in line with KPI targets. о Ensure good time management through effective journey planning and smart working methods. о Professionally ensure present self at all times both in attitude and appearance. Images Courtesy of In-toto Kitchens Symphony Group • Area Installations Manager UK - Oxfordshire March 2017 - December 2019 Symphony is one of the UK’s largest privately owned suppliers of fitted kitchen, bedroom and bathroom furniture. From a home office, my area encompassed Forty private development sites across Gloucestershire, Oxfordshire and Wiltshire. I visited building sites and managed twelve fitting teams across these counties and liaised daily at all levels with key staff and management. о Provide a high level of service to clients. о Manage and Coordinate sub contract fitters to meet the demands of the work. о Coordinate Installation teams to meet the demand and quality of the service requirements. о Recruitment of sub contract labour to provide adequate fitter capacity. о Ensure area performance targets were achieved. о A professional manner and promotion of the company image. о Work within fast track building process. о Work effectively to achieve departmental KPI targets. о Hands on approach. о Excellent interpersonal, organisational and time management skills. о Experience of Managing people, and able to communicate confidently at all levels. о Self motivated and able to work as part of a dynamic team. о Able to work under pressure to maintain deadlines. о Personally presentable at all times.
Images Courtesy of Symphony Group Design Matters • Senior Designer / Business Manager - Buckinghamshire July 2016 - November 2016 Short term contract for an established kitchen company in Buckinghamshire that specialised in both retail and Accessible kitchens. The range and style of furniture for each project is generical of a German design or Bespoke furniture hand made here in the UK. The client base operated within a Geographic location that warranted a desirable kitchen for their end-user, so products used were often high-end specifications such as Miele, Gaggenau, Fisher & Paykel and Quooker, amongst others. Images Courtesy of Design Matters Unfitted Limited • Kitchen Designer - The Cotswold’s March 2015 - June 2016 Working in a busy bespoke kitchen furniture showroom in the Cotswold’s. Visiting clients in their own homes, showroom meet-ups, and speaking with potential customers via phone or email was all part of my role. Carrying out surveys and creating designs, layouts and quotes based on the specific requirements, as discussed with each client. The furniture was handcrafted locally by a team of cabinet makers, and each project had to be specified for the Workshop Manager to interpret into cutting lists and materials. The detail and an eye for colour were required to bring the projects to life and provide something special for each client.
My valuable industry knowledge provided me with the skill set to carry out surveys, contribute ideas to enhance the design and use of space, and be able to provide M&E’s and communicate with various trades to ensure the smooth running of each project. Images Courtesy of Unfitted DPI St Ives • Website & Graphic Designer - St Ives, Cornwall May 2012 - March 2015 My wife and I ran our own design company, undertaking projects and supporting local businesses that required a wide range of design services, including logo design, branding, packaging, promotional design and website design. Each project was completed successfully from concept through to completion, sourcing printers and suppliers. An eye for detail and strong visual skills allowed the business to grow monthly, coupled with good customer service, brought back repeat custom and valuable recommendations. Having a confident and outgoing personality and a grounded ability to discuss design ideas ensured a good working relationship with my customers. A solid grounding in Project Management provided the multi-task skills to manage the various projects to a high standard within the allocated time for each project.
Design Time • Kitchen Designer / Project Manager - Truro, Cornwall May 2008 - March 2010 In this role, I was a designer/project manager because of my strong design skills and flair for interior planning. With good organisation and supervisory skills gained from my previous roles, these were a great asset to oversee respective trades on the installations. My role was multi-faceted as my employer wanted me to help improve the business and move it forward. In the early stages, I looked at streamlining suppliers introducing a German kitchen manufacturer Brigitte Küchen, due to needing a quality German product was evident in the county, and this alone increased sales by 20%. The reason for this particular manufacturer was the range of furniture they offered, specifically for wheelchair users. Disability was something close to my heart when growing up as I witnessed my father, who was confined in a wheelchair struggling with MS. That was an exciting project to source products that could aid people with disabilities within a domestic environment. Over the following six months, I had secured a key space for a fully working Accessible kitchen within the showroom of a leading local disability expert, securing a kitchen at Barncoose Hospital, Pool for the assessment of patients by Occupational Therapists. Simon Taylor Furniture • Project & Installations Manager - Buckinghamshire June 2006 - October 2007 Simon Taylor is the manufacturer and Supplier of Bespoke kitchens, bathrooms, bedrooms and studies. I had been working at the high end of the industry within the role to oversee and manage interior fit-outs. My background knowledge of building and construction aided my position. The projects I worked on ranged from £60,000 upward and included site surveys, furniture specification, sourcing products and the use of CAD Software. Resolving problems from the initial design meant reworking the initial concept to ensure projects ran smoothly and completed on time.
Working simultaneously on 4-5 projects, I managed installers and building contractors closely and liaised regularly with Architects and Building Control to ensure each project ran to schedule. It was a customer-facing role which meant a confident manner, knowledge in all aspects of the interior industry and comfortable communicating with customers and suppliers at all levels. Images Courtesy of Simon Taylor Furniture Creative Interiors / Unitech • Sales Design & Business Development - Banbury, Oxfordshire March 2005 - July 2006 Working previously on behalf of Creative Interiors during my employment at CLC Interiors as a kitchen Installer helped secure a position within sales and design. Within the showroom environment, I was providing design services for clients within a 30-mile radius of Banbury. I was able to work with potential clients and discuss with them their requirements. A visit to each client in their home to carry out a survey aided the design process and helped to spatialise the space to best achieve the most from their kitchen design. My Interior fit-out and Project Management experience gave me the confidence to sell the USP of the kitchens Creative Interiors offered. Styles ranged from traditional too modern, providing me with the tools to convert a ratio of healthy sales. Each installation was managed by myself, working with a chosen team of fitters and suppliers, ensuring a smooth running of each schedule.
Mark Wilkinson Furniture • Project Manager - Leamington Spa, Warwickshire August 2003 - March 2005 Working exclusively from their showroom in Leamington Spa, my role was to manage and oversee the installations ranging from £50,000. Following the agreed sale, I was introduced to the client to arrange a site visit to carry out the technical survey. Taking information from the survey would be cross-referenced against the original design, with any changes that needed to be agreed, and then implemented. Every piece of furniture had to be built specifically for the client. The items of furniture accurately conveyed to the workshop were constructed to my specification. Simultaneously working on various projects at any given time, I had to manage closely. Installers and regularly liaise with other team members to ensure each project ran smoothly and to schedule. A customer-facing role meant a confident manner, knowledgeable in all aspects of the interior industry and feeling comfortable communicating with clients and suppliers at all levels. Images Courtesy of Mark Wilkinson Furniture Additional Employment History Intersurgical • Graphic Designer for Print - Wokingham, Berkshire November 1999 - August 2003 Artworks • Graphic Designer for Print - Cheltenham, Gloucestershire July 1998 - November 1999
CLC Interior Design & Build • General Builder / Interior Fit-Out Installer - Southam, Warwickshire July 1986 - September 1992 Benetton • Retail Fashion Sales Assistant - Leamington Spa, Warwickshire June 1985 - July 1986 Cadwallader Construction • General Builder, Construction and Renovation - Southam, Warwickshire July 1983 - June 1985 Part-Time Employment History (Whilst Studying) CLC Interior Build & Design • General Builder / Interior Fit-Out Installer - Southam, Warwickshire September 1995 - July 1998 Gino’s Pizza • Delivery Driver - Leamington Spa, Warwickshire October 1994 - April 1995 Elizabeth The Chef • Production Line Worker - Southam, Warwickshire September 1992 - April 1993
Education CITB - Barnsley, Yorkshire • SSSTS (Site Supervision Safety Training Scheme) April 2019 Pearson Professional Centre - Stratford-upon-Avon • CSCS (100% Pass) H&S safety and Environment Test April 2017 Bath University in Bath, Somerset • Graphic Design (2:1 BA hons) September 1995 - June 1998 Warwickshire College in Leamington Spa, Warwickshire • Graphic Design (Final Year – Merit BTEC NDD) September 1994 - July 1995 Warwickshire College in Leamington Spa, Warwickshire • Multidisciplinary Design (1st Year) September 1992 - April 1993 Southam College in Southam, Warwickshire • 8 GCSE equivalent subjects (CSE Pass Rate) September 1978 - June 1983
Gap Year Scholastic Publications in Southam, Warwickshire • Driving 7.5 tonne lorry delivering book fairs to schools February 1994 - September 1994 Backpacking • Georgia, USA November 1993 - February 1994 The Gap, Cambridge • Retail Fashion Sales Assistant July 1993 - November 1993 Backpacking • California, USA April 1993 - July 1993 Personal Statement I like cooking, gardening, photography, listening to music and watching movies, especially Science Fiction and Thrillers, but generally, I enjoy watching movies of all genres. Other hobbies include reading, usually historical crime novels or espionage thrillers. To blow the cobwebs away, I recently took up Yoga and cycle either alone or with my son, which is a great way to clear the mind and keep in shape. We are a close family enjoying spending time together, regularly walking, visiting period houses and gardens owned by The National Trust or English Heritage. The Cotswold’s, Gloucestershire | Skype: neil0567 | Email: email@example.com
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