SERVICE GUIDE 2019 DHL EXPRESS
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SERVICE GUIDE 2019 DHL EXPRESS
2 Service Guide DHL Express 2019 Service Guide DHL Express 2019 3
WELCOME TO THE WORLD
OF DHL EXPRESS
Logistics is more than transport alone. With our logistics services, we connect your business
to your customer. DHL Express understands that your shipment is more than a package alone.
Whatever you send, we know how your shipment can make a difference. With our global
express network, DHL Express will deliver your products on time and at the right place. Whether
you are sending a document to Paris or a package to Hong Kong. Just as you have promised
your customer.
Corporate Social Responsibility 04
An appropriate service for every shipment 06
Shipping is easy with MyDHL+ 08
E-Commerce 10
Calculate the rate for your DHL Express shipment 12
Sending DHL Express shipments 14
Importing DHL Express shipments 16
Simple payment with DHL MyBill 18
4 Service Guide DHL Express 2019 Service Guide DHL Express 2019 5
CORPORATE SOCIAL
RESPONSIBILITY
Corporate Social Responsibility (CSR) is an integral part of our business strategy. We use our experience
and global presence to help people and the environment, striking a balance between our economic
and social responsibility goals.
COMMITMENT GOGREEN GOHELP GOTEACH
We do everything we can to make sustainable and GoGreen is DHL‘s environment program. DHL is actively Together with various strong partners we are GoTeach reflects our commitment to a better quality of
positive changes in the world. We do this by using working to reduce the impact of logistics on the striving to improve people‘s living conditions. education. We are promoting and developing initiatives
available knowledge and a global presence in a way environment by minimizing the use of natural resour- For example, we are utilizing our logistics expertise across the globe that support individuals in their deve-
that benefits people and the environment. We focus cesmand using the most efficient transport. This enables to provide effective emergency aid in areas af- lopment and help them expand their skills. To achieve
on four strategic areas of involvement to fulfill our DHL toreduce its CO2 emissions. DHL has set itself the fected by natural disasters. We have our own this we partner with global organizations in the field of
responsibility: GoGreen, GoHelp, GoTeach and ambitious mission: ZERO emissions by 2050. Disaster Response Team, which works together education.
Volunteering. with the United Nations and UNICEF.
VOLUNTEERING
We encourage our employees to take an active part in
social projects in their immediate environment.
6 Servicegids
Service Guide
DHL
DHL
Express
Express
2016
2019 Service
Servicegids
Guide DHL Express 2016
2019 7
AN APPROPRIATE SERVICE
FOR EVERY SHIPMENT
VARIETY OF SOLUTIONS
SAME DAY-SERVICES TIME DEFINITE-SERVICES DAY DEFINITE-SERVICES
Description For mission-critical shipments Time-critical shipments with delivery Less urgent and heavy shipments with
that need immediate pickup and before 9:00 am, before 12:00 noon, delivery within a few days.
delivery within the shortest possible or before close of business, with
timeframe or special care. a money-back guarantee.*
Service DHL SPRINTLINE DHL EXPRESS 9:00 DHL ECONOMY SELECT
Urgent non-stop delivery of your Door-to-door delivery before 9:00 am Delivery of international parcels and
shipment (from a document to on the next possible working day. pallets to more than 30 European
a lorry load) at any time in the With a money-back guarantee. countries.
Netherlands or the rest of Europe.
DHL JETLINE DHL EXPRESS 12:00 DHL IMPORT ECONOMY SELECT
Urgent delivery of your shipment Door-to-door delivery before 12:00 You can import parcels and pallets
(from a document to several pallets) noon on the next possible working fromnearly every European country
on the next available flight out to day. With a money-back guarantee. with DHL IMPORT ECONOMY SELECT.
any destination worldwide.
DHL Express is the number one in express transport. DHL Express has a variety of solutions depending DHL SECURELINE DHL EXPRESS WORLDWIDE DHL GLOBALMAIL
on your requirements. From emergency same day delivery, to guaranteed time-definite next possible Possibility for personal guidance With DHL EXPRESS WORLDWIDE For all your international mail (to
(On Board Courier Service) with we guarantee delivery of your any country in the world except the
working day delivery, to less urgent day definite delivery options, DHL Express offers you the right worldwide coverage. national and international express Netherlands).
shipments before close of business
transport solution. We have listed all of our services on this page. DHL Express likes to think with you. on the day of delivery.
DHL SAME DAY SOLUTIONS DHL IMPORT SERVICES
Customized solutions for all your You can import shipments from
SAME DAY-SERVICES DAY DEFINITE-SERVICES specific logistic needs. more than 214 countries around the
For all those mission-critical shipments that need For less urgent shipments that still needs to be world with DHL Import Services. With
delivery before 9:00 am, before 12:00
immediate pickup and door-to-door delivery within delivered in Europe with a set transit time choose
noon, or before close of business.
the shortest possible timeframe. Within the Nether- our Day Definite-services. Reliable and easy.
lands, in Europe or in the rest of the world. We
Destination Netherlands, Europe and worldwide Netherlands, Europe and worldwide Europe
always provide customized delivery solutions. By For international mail till 2 kg you choose DHL
road? By scheduled airline? A helicopter or private GLOBALMAIL. Your DHL Express Courier takes the Type of shipment Documents, parcels and pallets Documents, parcels and pallets Parcels and pallets
jet? Everything is possible. post and hands it over to Deutsche Post. They ensure
delivery via local postal service all over the world. Pick-up Same day, as fast as possible Same day Same day
after booking
TIME DEFINITE-SERVICES Fast and easy.
For time-critical shipments that have to arrive quickly Book shipment 088 - 0552 888 via dhlexpress.nl or via 088 - 0552 000 088 - 0552 000
and on time choose our Time Definite services. Fast
national and international deliveries, anywhere in
the world, with a choice of different delivery times:
before 9:00 am, before 12:00 noon or before the end * The money back guarantee only counts for time-critical shipments with delivery before (import) 9:00 and 12:00
of the working day. This we guarantee. Check www.dhlexpress.nl for more information.
8 Service Guide DHL Express 2019 Service Guide DHL Express 2019 9
SHIPPING IS EASY WITH MyDHL+
MyDHL+ gives you access to all the important online shipping services in one tool. Importing,
exporting, booking pick-ups for your shipment and online tracing are faster and easier than ever.
Whether you are a small company or a multinational corporation, MyDHL+ fits all your shipping
needs and preferences. Welcome to the next generation of online express shipping!
MyDHL+ IS SIMPLY EFFICIENT, FLEXIBLE, INTEGRATED AND CUSTOMIZED
INTUITIVE AND TRANSPARANT. SOLUTIONS
Quickly creating and tracing a shipment, or booking We provide support in designing and managing
a courier pick-up. And all in just a few mouse clicks. your webshop. Our solutions help you to
With its smart and streamlined interface, MyDHL+ structure your logistics process more efficiently.
offers an optimum online shipping experience based Also, we offer many online integrated shipping
on your preferences. solutions that will enable you to integrate DHL
shipping functions into your website, customer
service applications and/or order handling
systems. Together with you, we create the most
efficient solutions. This will help you streamline
your logistics process, keeping you 100% in
control of your business.
DISCOVER THE BENEFITS
Simply efficient
Simply intuitive
Simply flexible
Simply transparant
DISCOVER THE BENEFITS OF MyDHL+
Shipment
preferences to auto-populate fields in recurring shipments.
Customizable
templates for waybills and Customs forms.
Instant access to Commodity Tariff Codes prevents mistakes and saves you time.
Beforehand an overview of the transit times and shipping rates.
Including an estimate for duties and taxes.
Online tracing: you know exactly where your shipments are at any given time.
Share status notifications with others, personalized and sent from your own email address.
Many more useful features to make your life easier.
10 Service Guide DHL Express 2019 Service Guide DHL Express 2019 11
CROSS FRONTIERS, REACH
NEW CUSTOMERS AND GROW
INTERNATIONALLY
With the cross border E-commerce solutions from DHL Express you get more out of your business.
Take advantage of our expertise, our fast global network and optimize the experience for your
customers by letting them choose how and when they want to receive their order by using
DHL On Demand Delivery. And if an order can be returned, it can be done quickly and easily with
our smart return service.
We give you tips to let your webshop grow international, increase the conversion and shopping cart
value and increase the order of your foreign customers more often. We would like to get in touch with
you to look at your cross border E-commerce opportunities, carry out a website health check and help
you with your challenges.
dhlexpress.nl/e-commerce
growyouronlinebusiness@dhl.com
70%
Cross border E-commerce Adding an express option to
is growing at an annual your shipping services can
rate of: increase your shopping cart
25%
value by up to:
LET’S DO BUSINESS!
12 Service Guide DHL Express 2019 Service Guide DHL Express 2019 13
CALCULATE THE RATE FOR
YOUR DHL EXPRESS SHIPMENT
FOUR EASY STEPS
1 WHAT RATE ZONE? 3 INSIDE OR OUTSIDE THE EUROPEAN UNION FUEL SURCHARGE
Check the rate zone of the country to which you The fuel surcharge for international Time
Different rates apply for domestic shipments, and for
want to send the shipment, or from which you want Definite services will be based on the monthly
shipments within and outside the European Union.
to import the shipment. average spot prices for US Gulf Coast (USGC)
The EU rates apply to all shipments within the
kerosene-type jet fuel, as reported by the
European Union. Outside the European Union
U.S. Department of Energy.
a distinction is made between shipments that do not
2 WHICH RATE LIST? require customs clearance (Documents) and ship-
The fuel surcharge is adjusted in line with
Decide when you want your shipment to arrive: ments that require a statutory customs declaration
an index inincrements of 0.25%. The fuel
before 9:00 am? in the destination country (Non-Documents).
prices are published by the US Department
DHL DOMESTIC EXPRESS 9:00
of Energy with a two-month delay. So the
DHL EXPRESS 9:00
fuel surcharge for May, for example,
DHL IMPORT EXPRESS 9:00 4 WHAT WEIGHT?
is based on the average fuel price in January.
The rate for your shipment also depends on the
before 12:00 noon? weight in kilos or volume in m3. If you are sending The fuel surcharge for domestic and Day
DHL DOMESTIC EXPRESS 12:00
a large lightweight shipment, the rate will be Definite services will be based on the most
DHL EXPRESS 12:00 based on the volumetric weight. Once you have suitable national measure of diesel prices.
DHL IMPORT EXPRESS 12:00 calculated the volumetric weight, compare it with The surcharge is linked to the consumer price
the actual weight in kilos. The heaviest of the two is in local currency of diesel fuel inclusive of
before close of business? the billing weight for your shipment. duties and taxes and published here. Within
DHL EXPRESS WORLDWIDE
Europe this is measured by the European
DHL IMPORT EXPRESS WORLDWIDE
Commission Directorate General for Energy
DHL EXPRESS ENVELOPE
and Transport and published in the Oil
Bulletin.
The fuel surcharge is adjusted in line with
HEIGHT
an index inincrements of 0.25%. The fuel
CALCULATING THE VOLUMETRIC WEIGHT: surcharge is adjusted by DHL Express in the
LENGTH X WIDTH X HEIGHT (IN CM) month after publication by the European
Commission.
5000 LE
NG
TH DT
H The fuel surcharge tables can be viewed on
WI
our website.
14 Service Guide DHL Express 2019 Service Guide DHL Express 2019 15
SENDING DHL EXPRESS
DHL Express strives to provide you with accurate and reliable information. Published transit times are indicative. Current transit times can be viewed at http://dct.dhl.com
Published transit times are based on the most common occurring transit time between two countries to direct delivery areas in the destination country. Transit times for
non-direct delivery areas are available from our customer service team. Actual transit times may differ from published transit times due to customs procedures in the
destination country, non-average values, non-average dimensions or the non-average weight of a shipment. All our services are subject to the DHL Express General Terms
SHIPMENTS
and Conditions of Carriage, deposited on the 18th of July 2016 at the clerk to the Noord-Holland court, location Haarlem, under no. 25/2016 and are available on request.
The DHL Express General Terms and Conditions of Carriage are also published on dhlexpress.nl.
CT
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LE
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SE
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9:
9:
9:
9:
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Transit times and shipment options
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Afghanistan 3 4 Estonia 1 EU • 4 Malaysia 2 3 • Spain 1 EU • • 2
Albania 1 2 Ethiopia 2 2 Maldives 4 4 Sri Lanka 2 2 •
Algeria 1 2 Falkland Islands 5 6 Mali 2 2 St. Barthelemy 3 4
American Samoa 5 5 Faroe Islands 3 3 • • Malta 1 EU St. Eustatius 3 4
Andorra 3 3 • • Fiji 4 4 Marshall Islands 6 6 St. Helena** 10
Angola 4 4 • Finland 1 EU • 3 Martinique 2 3 St. Kitts 3 4
Anguilla 3 4 France 1 EU • • 2 Mauritania 3 4 St. Lucia 3 4
Antigua 3 4 French Guiana 2 3 Mauritius 2 2 St. Maarten 3 4
Argentina 2 3 Gabon 2 2 • Mayotte 6 6 St. Vincent 3 4
Armenia 2 3 Gambia 3 3 Mexico 2 2 Sudan (North) 3 3
Aruba 3 4 Georgia 2 3 Micronesia 6 6 Sudan (South) 4 4
Australia 3 3 • Germany 1 EU • • 2 Moldova, Republic of 2 3 Suriname 4 5
Austria 1 EU • • 2 Ghana 2 2 • Monaco 1 EU Swaziland 3 3
Azerbaijan 2 3 Gibraltar 1 1 • • Mongolia 3 5 Sweden 1 EU • • 2
Bahamas 2 3 Greece 1 EU • 4 Montenegro 2 3 Switzerland 1 1 • • 2
Bahrain 2 3 • • Greenland 7 7 • • Montserrat 3 4 Syria 7 9
Bangladesh 3 4 • Guadeloupe 2 3 Morocco 1 2 Tahiti 6 6
Barbados 2 3 Guam 4 4 Mozambique 3 3 • Taiwan 2 3 • •
Belarus 2 3 Guatemala 2 3 Myanmar 3 3 • Tajikistan 5 6
Belgium 1 EU • • 2 Guernsey 2 3 • • Namibia 3 3 • Tanzania 2 2
Belize 3 4 Guinea Bissau 5 5 Nauru, Republic of 5 5 Thailand 2 3 • •
Benin 2 2 Guinea Equatorial 3 5 Nepal 3 5 Timor Leste 5 7
Bermuda 2 3 Guinea Republic 2 3 Netherlands 1 1 • • Togo 2 2
Bhutan 5 5 Haiti 3 3 Nevis 3 4 Tonga 5 5
Bolivia 3 4 Honduras (Republic) 2 3 New Caledonia 5 5 Trinidad and Tobago 2 3
Bonaire 3 4 Hong Kong 2 2 • • New Zealand 3 3 Tunisia 2 3
Bosnia and Herzegovina 1 1 Hungary 1 EU • 2 Nicaragua 2 3 Turkey 1 1 •
Botswana 3 4 Iceland 1 1 • Niger 3 4 Turks and Caicos Islands 3 4
Brazil 3 3 India 2 3 • Nigeria 2 3 • Turkmenistan 3 3
British Guyana 3 4 Indonesia 2 3 Niue 5 5 Tuvalu 5 6
Brunei 3 4 • Iran (Islamic Republic of) 3 4 • Norway 1 1 • 2 Uganda 2 3
Bulgaria 1 EU • 4 Iraq 4 6 Oman 2 3 • Ukraine 1 2
Burkina Faso 3 3 • Ireland, Republic of 1 EU • • 3 Pakistan 2 3 United Arab Emirates 2 2 • •
Burundi 3 3 Israel 1 1 Palau 5 5 - Abu Dhabi 2 2 • •
Cambodia 2 2 - Gaza Strip 7 7 Panama 2 3 • - Dubai 2 2 • •
Cameroon 2 3 • - Ramallah-West Bank 7 7 Papua New Guinea 4 4 United Kingdom 1 EU • • 2
Canada 2 2 • Italy 1 EU • • 2 Paraguay 2 3 • United States of America*** 2 2 • •
Canary Islands, The 2 4 • • Ivory Coast 2 3 • Peru 2 3 Uruguay 2 2
Cape Verde 6 7 Jamaica 2 3 Philippines, The 2 3 • • Uzbekistan 3 3
Cayman Islands 2 3 Japan 2 3 • Poland 1 EU • • 2 Vanuatu 5 5
Central African Republic 5 6 Jersey 2 3 • • Portugal 1 EU • 3 Venezuela 3 4
Chad 6 6 Jordan 2 4 • • Puerto Rico 2 2 Vietnam 2 3 •
Chile 2 3 Kazakhstan 2 3 • Qatar 2 3 • • Virgin Islands (British) 3 4
China People's Republic 2 3 • Kenya 2 3 • • Reunion, Island of 3 3 Virgin Islands of USA 3 3
Colombia 2 2 Kiribati 5 5 Romania 1 EU 3 Yemen 4 6
Comoros 5 6 Korea, D.P.R. of (North Korea)** 6 7 Russian Federation, The 1 2 Zambia 3 3 •
Congo 2 3 • Korea, Republic of (South Korea) 2 3 • Rwanda 3 3 Zimbabwe 3 4 •
Congo, Democratic Republic of 2 2 • Kosovo 2 3 Saipan 4 5
Cook Islands 4 4 Kuwait 2 3 • • Samoa 3 3 * ublished transit times are based on the most common occurring transit
P
Costa Rica 2 3 Kyrgyzstan 4 5 San Marino 1 2 • 4
time between two countries to direct delivery areas (capital city) in the
Croatia 1 EU • 4 Lao People's Dem. Rep. (Laos) 4 5 Sao Tomé and Principe 3 3
destination country.
Cuba 4 7 Latvia 1 EU • 3 Saudi Arabia 2 3 • •
** Please contact your DHL contact person or our customer service at
Curaçao 2 3 Lebanon 2 3 • • Senegal 2 2
088 - 0552 000 for the actual transit times and possibilities.
Cyprus 2 EU • Lesotho 3 3 Serbia, Republic of 1 1
*** DHL EXPRESS 9:00 becomes DHL EXPRESS 10:30 in the U.S.
Czech Republic, The 1 EU • • 2 Liberia 3 4 Seychelles 3 3
Denmark 1 EU • • 2 Libya 7 8 Sierra Leone 3 3
For DHL ECONOMY SELECT tranisit times at post code level, please contact
Djibouti 3 5 Liechtenstein 1 2 Singapore 2 2 • •
Slovakia 1 EU • • 3 our customer service.
Dominica 3 4 Lithuania 1 EU • 3
Dominican Republic 3 4 Luxembourg 1 EU • • 2 Slovenia 1 EU • 2
Ecuador 2 3 • Solomon Islands 5 5 EU means the country is a member of the European Union. For transit times
Macau 2 2 •
Egypt 2 3 • • Somalia 6 6 for shipments requiring customs clearance within the EU please call our
Macedonia, Rep. of (FYROM) 1 1
El Salvador 2 3 Madagascar 3 3 • Somaliland, Republic of 6 6 customer service team on 088 - 0552 000. All information subject to printing
Eritrea 4 4 Malawi 3 3 South Africa 2 2 • errors. Prices subject to change.
16 Service Guide DHL Express 2019 Service Guide DHL Express 2019 17
DHL Express strives to provide you with accurate and reliable information. Published transit times are indicative. Current transit times can be viewed at http://dct.dhl.com
Published transit times are based on the most common occurring transit time between two countries to direct delivery areas in the destination country. Transit times for
IMPORTING DHL EXPRESS
non-direct delivery areas are available from our customer service team. Actual transit times may differ from published transit times due to customs procedures in the
destination country, non-average values, non-average dimensions or the non-average weight of a shipment. All our services are subject to the DHL Express General Terms
and Conditions of Carriage, deposited on the 18th of July 2016 at the clerk to the Noord-Holland court, location Haarlem, under no. 25/2016 and are available on request.
The DHL Express General Terms and Conditions of Carriage are also published on dhlexpress.nl.
SHIPMENTS For countries marked with • in the columns DHL IMPORT EXPRESS 9:00 and DHL IMPORT EXPRESS 12:00 the shipment option is available for Documents and Non-
Documents. D means only Document shipments are available. Delivery options per postcode are listed at www.dhl.nl. DHL Import Services are not available from the
following countries: D.P.R of Korea (North Korea), Kosovo (Republic), Somaliland, Rep of (North Somali) and Venezuela. It is possible to import from these countries if
shipments are sent at the expense of the sender. EU means the country is a member of the European Union. For transit times for shipments requiring customs clearance
within the EU please contact our customer service team on 088 - 0552 000. All information subject to printing errors. Prices subject to change.
CT
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Transit times and shipment
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options for export*
Do
No
Do
No
Do
No
Do
No
Afghanistan 3 4 Egypt 2 3 • • Luxembourg 1 EU • • 2 Singapore 1 2 • •
Albania 1 2 • • El Salvador 3 4 • • Macau 1 2 • • Slovakia 1 EU • 3
Algeria 1 2 • • Eritrea 4 5 Macedonia, Rep. of (FYROM) 1 2 • • Slovenia 1 EU • 2
American Samoa 4 5 Estonia 1 EU • • 4 Madagascar 3 4 • • Solomon Islands 5 6
Andorra 1 2 Ethiopia 2 3 • • Malawi 4 5 Somalia 5 6
Angola 3 4 Falkland Islands 5 6 Malaysia 2 3 • • Somaliland, Republic of 6 7
Anguilla 3 4 Faroe Islands 2 2 Maldives 2 3 South Africa 2 3 • •
Antigua 3 4 Fiji 4 5 Mali 2 3 • • Spain 1 EU • • 2
Argentina 3 4 • • Finland 1 EU • • 3 Malta 1 EU • • Sri Lanka 2 3 • •
Armenia 2 3 • • France 1 EU • • 2 Marshall Islands 6 7 St. Barthelemy 3 4 •
Aruba 3 4 • • French Guyana 3 4 • • Martinique 3 4 • St. Eustatius 3 4
Australia 2 3 • • Gabon 2 3 • • Mauritania 2 3 • • St. Helena**
Austria 1 EU • • 2 Gambia 3 4 Mauritius 2 2 • • St. Kitts 3 4 •
Azerbaijan 2 3 Georgia 2 3 • • Mayotte 4 5 St. Lucia 3 4 •
Bahamas 2 3 • Germany 1 EU • • 2 Mexico 2 3 • St. Maarten 3 4 •
Bahrain 2 3 • • Ghana 2 3 • • Micronesia 6 7 St. Vincent 3 4 •
Bangladesh 2 3 • • Gibraltar 1 2 • • Moldova, Republic of 1 3 • • Sudan (North) 3 4 • •
Barbados 3 4 • Greece 1 EU • • 4 Monaco 1 EU • • Sudan (South) 3 4
Belarus 1 2 Greenland 3 3 Mongolia 4 5 Suriname 3 4
Belgium 1 EU • • 2 Grenada 3 4 Montenegro 1 2 • • Swaziland 3 4 • •
Belize 3 4 Guadeloupe 4 5 • Montserrat 3 4 Sweden 1 EU • • 2
Benin 2 3 • • Guam 3 4 Morocco 1 2 • Switzerland 1 2 • • 2
Bermuda 2 3 • Guatemala 3 4 • • Mozambique 3 4 • • Syria 4 4 •
Bhutan 3 4 Guernsey 1 2 • • Myanmar 2 3 Tahiti 7 8
Bolivia 3 4 • Guinea Bissau 4 5 Namibia 3 4 Taiwan 2 3 • •
Bonaire 3 4 • Guinea Equatorial 3 4 Nauru, Rep. of 5 5 Tajikistan 5 5
Bosnia and Herzegovina 1 2 • • Guinea Republic 3 4 Nepal 2 3 • Tanzania 2 3 • •
Botswana 3 4 Haiti 3 4 • Nevis 3 4 Thailand 2 3 • •
Brazil 3 4 • • Honduras (Republic) 3 4 • • New Caledonia 5 6 Timor Leste 4 4
British Guyana 3 3 Hong Kong 1 2 • • New Zealand 2 3 • • Togo 2 3
Brunei 2 3 • Hungary 1 EU • • 2 Nicaragua 3 4 • • Tonga 5 6
Bulgaria 1 U • • 4 Iceland 1 2 • • Niger 3 2 Trinidad and Tobago 3 4 • •
Burkina Faso 2 3 • India 1 2 • • Nigeria 2 3 • • Tunisia 1 2 • •
Burundi 3 3 Indonesia 2 2 • • Niue 5 5 Turkey 1 2 • •
Cambodia 2 3 Iran 2 3 • • Norway 1 1 • • 2 Turks and Caicos Islands 2 3 • •
Cameroon 2 3 • Iraq 6 6 Oman 2 3 • • Turkmenistan 2 2
Canada 2 3 • • Ireland, Republic of 1 EU • • Pakistan 2 3 • • Tuvalu 5 6
Canary Islands, The 2 3 • • Israel 1 2 • • Palau 5 6 Uganda 2 3 • •
Cape Verde 3 4 Italy 1 EU • • 2 Panama 3 4 • • Ukraine 1 2 • •
Cayman Islands 2 3 • • Ivory Coast 2 2 • • Papua New Guinea 5 5 United Arab Emirates 2 3 • •
Central African Republic 3 4 Jamaica 2 3 Paraguay 3 4 • • United Kingdom 1 EU • • 2
Chad 3 4 Japan 2 2 • • Peru 3 4 • • United States of America 2 3 • •
Chile 3 4 • • Jersey 1 2 • • Philippines, The 2 3 • • Uruguay 3 4 • •
China People's Republic 1 2 • • Jordan 2 3 • • Poland 1 EU • • 2 Uzbekistan 2 3 • •
Colombia 3 4 • • Kazakhstan 2 3 • • Portugal 1 EU • • 3 Vanuatu 5 6
Congo 3 4 Kenya 2 3 • • Puerto Rico 2 3 Venezuela 3 4 • •
Comoros 3 4 Kiribati 4 4 Qatar 2 3 • • Vietnam 2 3 • •
Congo, Democratic Rep. of 3 3 Korea, Rep. of (South Korea) 2 3 • • Reunion, Island of 2 3 • Virgin Islands (British) 2 2 •
Cook Islands 5 6 Korea, D.P.R. of (North Korea)** 5 6 Romania 1 EU • • 3 Virgin Islands of USA 2 3
Costa Rica 3 4 • • Kosovo 1 2 • • Russian Federation, The 1 2 • • Yemen 4 5 • •
Croatia 1 EU • • 4 Kuwait 2 3 • • Rwanda 3 4 Zambia 3 4 • •
Cuba 6 7 Kyrgyzstan 2 3 • • Saipan 4 5 Zimbabwe 3 4 • •
Curaçao 2 3 • • Lao People's Dem. Rep. (Laos) 2 3 Samoa 3 3
Cyprus 2 EU • • Latvia 1 EU • • 3 San Marino 1 2 • • 4
Czech Republic, The 1 EU • • 2 Sao Tome and Principe 4 5 * ublished transit times are based on the most common occurring
P
Lebanon 2 2 • •
Denmark 1 EU • • 2 Lesotho 3 4 Saudi Arabia 2 3 • • transit time between two countries to direct delivery areas (capital
Djibouti 3 4 Liberia 3 4 Senegal 2 3 • • city) in the destination country.
Dominica 3 4 Libya 7 9 Serbia, Republic of 1 2 • • ** Please contact your DHL contact person or our customer service at
Dominican Republic 3 3 • Liechtenstein 1 2 • • Seychelles 3 4 088 - 0552 000 for the actual transit times and possibilities.
Ecuador 3 4 • • Lithuania 1 EU • • 3 Sierra Leone 3 4
18 Service
Servicegids
Guide
DHL
DHL
Express
Express
2018
2019 Service Guide DHL Express 2019 19
SIMPLE PAYMENT WITH
DHL MYBILL
DHL MyBill allows you to efficiently manage and pay your DHL invoices online. It’s free, easy and
secure. DHL MyBill helps you streamline your billing process, with all your DHL shipping information
in one secure location. Our secure online environment saves time, eliminates paperwork and is easy
to use because you can receive and pay DHL invoices 24 hours a day, 7 days a week.
ONE SIMPLE ONLINE SOLUTION THE ADVANTAGES:
DHL MyBill is a simple and effective tool for review- eceive email notification of new
R
ing invoices, making payments, and downloading invoices
reports. Our secure online environment saves time
and eliminates paperwork for all our Dutch customer Pay
invoices online via credit card or
DHL Express accounts in one location. It combines the bank funds transfer.
convenience of an online interface with the speed
and security of electronic banking. Review payment history online.
HOW CAN YOU BENEFIT FROM ONLINE View
and download copies of all
BILLING? invoices, including corresponding PDF
You maintain full control of all your export and and TIF documentation.
import accounts in one profile. Specify the dates you
would like to make a payment and determine the Download
invoice and shipment trans-
amount for each payment. Research individual line action data in spreadsheet format.
items on your invoices. If you need to file a dispute
for charges, it’s simple to submit your request with Query
and submit disputes at the
DHL MyBill. invoice level.
To Register for DHL MyBill: Designate
a company administrator to
Mybill.dhl.com create new logins for multiple internal
users.
Access
invoice and shipment docu-
mentation for up to 12 months.DHL Express Anchoragelaan 32 1118 LD Schiphol Postbus 7549 1117 ZG Schiphol www.dhlexpress.nl All information subject to printing errors. Version 1.0/2019
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