Employer handbook - Tax on Time
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Employer handbook
1 September 2012
Includes: Employer application and first contribution form
92b 09/12
From left to right: Tony Pollard,
Gary Roberts and Sean Dawson, NSW
Disclaimer Cooling-off period
This handbook sets out the main features If you change your mind about paying
and benefits of Cbus superannuation fund for contributions to Cbus, you must advise Cbus
participating employers. Please read within 14 days of the receipt of your welcome
it thoroughly. letter. However, any contributions made by
you for Cbus members cannot be returned
All figures quoted are correct as at
to you. They will be rolled over to another
1 September 2012 unless otherwise
complying superannuation fund.
stated and are subject to change. Check
www.cbussuper.com.au for the most This document replaces the previous
up to date information. publication dated 1 October 2010.
Cbus and its representatives are licensed Cbus’ Trustee: United Super Pty Ltd.
to provide general financial product advice ABN 46 006 261 623 AFSL 233792
only. The advice contained in this handbook Cbus ABN 754 933 63 262
is of a general nature, and has been prepared
Cbus, Locked Bag 999,
without taking your particular financial needs,
Carlton South Vic 3053
circumstances or financial objectives into
1300 361 784
account. You should assess your own financial
situation before making any decision based * Cbus financial planners are representatives
on this advice and you may want to consult of Industry Fund Financial Planning,
a financial adviser*. a division of Industry Fund Services
Past performance is not a reliable Limited (IFS), Licensee for Advice,
indicator of future performance. ABN 54 007 016 195, AFSL 232514.
IFS’s Registered Business Office –
Casselden Place, Level 31, 2 Lonsdale St,
Melbourne VIC 3000
Welcome aboard
We are looking forward to helping
make super administration easier for
your business and your staff.
This handbook explains what you need to
know as an employer contributing to Cbus.
To become a participating employer of Cbus, you must complete, sign,
date and return the Employer application and first contribution form at
the back of this handbook. You should read this handbook in conjunction
with the Member handbook for industry superannuation (Product
Disclosure Statement (PDS)) thoroughly. It’s important that you read
the Member handbook for industry superannuation before joining.
If you have not received the Member handbook for industry
superannuation, please contact us on 1300 361 784 or download
a copy at www.cbussuper.com.au.
Contents
1 3
Getting started 3 Keeping in touch 11
Complying fund letter 12
2
Contributions 4
Your responsibilities 4 4
Providing contribution details 6 Forms
Making payments 8 Employer application and
How much to contribute 8 first contribution form 13
How to contribute 9 Direct Debit Request form 15
Cbus Super Employer handbook | 1
From left to right: Mitchell Brown and Stan Hambesis, ACT 2 | Cbus Super Employer handbook
1 | Getting started
It is easy to You are represented
on the Board Checklist
understand why There are 16 directors on the Trustee Complete the Employer
more than Board: seven employer directors, seven
member directors, one independent
application and first contribution
form at the back of this
80,000 building director and the Chair. handbook and keep a copy
for your records.
The independent director is former
and construction Commonwealth Treasurer John Dawkins. Choose your preferred method
companies have The Chair is the former Victorian
Premier Steve Bracks.
of supplying contribution
details and making payments.
Cbus as their Cbus invests in
See pages 6 and 7 for more
information.
super fund. your industry Attach any Membership forms
Cbus invests back into the construction from your staff. See page 5 for
and building industry through its more information.
With Cbus your business wholly-owned property development
Send these to:
benefits from: arm, Cbus Property.
Cbus, Locked Bag 999,
• fund created especially for
A
your industry
This creates jobs in the Carlton South VIC 3053
construction and building It is important that we receive
• No fees or charges to employers
industry and boosts all of your documentation
• Hassle-free administration
the economy, helping together.
• Flexible payment options
your business and our You will receive a confirmation letter
• upport for your business from
S
members. including your employer number
super experts
once your form has been processed.
• uper that covers all of your
S Quote your employer number when
staff – manual, administration, you communicate with Cbus.
professional or managerial
• Over 26 years of super experience.
www.cbusproperty.com.au
And your employees For more information
can join the 680,000 call our Service Centre
other building and Make us your
default fund on 1300 361 784
construction workers
who already enjoy: A default super fund is the fund your Monday – Friday,
employees are entered into, if they do not
• Low fees and no commissions
elect a superannuation fund on their own.
8am – 8pm (EST) or visit
• All benefits to members
By nominating Cbus as your default
www.cbussuper.com.au
• history of strong investment
A
super fund you know that you’re doing
performance
the right thing by your business (by
• Super they can take from job to job choosing hassle free administration)
• I nsurance cover tailored to their and by your staff (by offering them a
industry fund that understands their industry).
• A range of investment options. If you have employees eligible for choice
of fund, you must nominate a default
super fund.
Call the Cbus Service Centre on
1300 361 784 for information about
making Cbus your default fund.
Cbus Super Employer handbook | 3
2 | Contributions
Your
responsibilities Employer contributions are due and
payable on the first day of EVERY month.
As an employer, you have Meeting this deadline helps you satisfy your
legal obligations to meet,
contribution obligations.
especially in regards to
making superannuation If your payment is not received on time, it
contributions. may impact insurance eligibility for your
Part of Cbus’ service is to employees. See How much to contribute on
do everything we can to page 8 for details of the amount you need to
help you understand your pay for each employee.
responsibilities.
Paying contributions 3. Administrative difficulties A member can commence or cease
on time If payments are overdue, Cbus is unable paying these contributions at any time
to prepare your contribution advice while they are eligible to make these
Overdue contributions create problems
for the following month. This can cause contributions.
for you and your staff. There are three
unnecessary administrative difficulties, A member can also transfer (rollover)
key problems they create for you as an
confusion and wasted time for your a benefit from another fund into Cbus,
employer:
business. or pay contributions for their spouse.
1. Penalties
Cbus accepts salary sacrifice
If your Superannuation Guarantee (SG) Paying extra member contributions on behalf of members.
obligations are not met, you will have to contributions
pay an additional SG charge, including There are contribution limits that
Members can aim to increase their members needs to be aware of.
an administration fee and interest to the
retirement benefits by making their Employers can assist members by
Australian Taxation Office (ATO). These
own contributions in addition to the ensuring that they do not exceed the
amounts are not tax-deductible.
employer contributions they receive. contribution caps. These can be found
You may also become liable for payment
Member contributions can be made as at www.ato.gov.au/individuals
of an insurance benefit if a member dies
a payroll deduction authorised by their
or becomes totally and permanently
employer, or can be paid directly to Ceasing contributions
disabled and has had their insurance
Cbus. If you do not employ any Cbus members
cover with Cbus affected because of a
late payment. in a particular month, you must still lodge
Contributions via payroll deductions
your contribution details and indicate
are paid into Cbus by the employer
2. Debt recovery action that no contributions are payable.
monthly and contribution details must be
As a superannuation trustee, Cbus is provided to Cbus. If you do not do this, you will be recorded
legally required to take appropriate as in arrears and Cbus’ arrears process
Member personal contributions
action to protect the interests of members will commence.
are required to be paid, under the
and recover outstanding contributions.
Superannuation Industry (Supervision) If you do not intend to engage any
Overdue contributions represent a debt
Act 1993, within 28 days of the end of the employees for a significant period of
payable, and can be recovered in the
month from when they were deducted time, you may like to register as an
courts. Cbus’ policy is to retain a debt
from the employee’s salary. inactive employer by contacting us.
collection agency to recover overdue
contributions. Contraventions may result in penalties When you re-engage employees, contact
of up to $11,000 for employers. us again to reactivate your account.
Cbus does not levy any additional
administration charges for processing
member contributions.
4 | Cbus Super Employer handbook
Providing Tax File Administering choice
Numbers of fund More detailed
Legislation authorises superannuation If you have employees who are eligible information is
funds to collect their members’ Tax
File Numbers (TFNs).
for super choice, you’ll need to specify
an employer fund – also called a default
available
fund. It is the fund that will receive Call the ATO on 13 10 20 or visit
The legislation also stipulates that, as an
contributions for any employees who www.ato.gov.au/super for more
employer, if employees provide you with
do not choose their own fund. about your responsibilities as an
their TFN for employment purposes, you
employer paying super.
must forward it to their super fund within For help administering super choice
14 days. in your business, call Cbus on
1300 361 784 or the ATO on 13 10 20.
The ATO’s Tax File Number Declaration
Once we have received their
form enables employers to provide new
employee’s TFN to their fund.
Providing Membership Membership forms your staff will be
forms issued with a personal membership
TFNs can be faxed to Cbus on account, number and card. There is a
Unless they are already a member, each
1300 361 794 or provided electronically temporary membership card attached to
of your employees must fully complete a
or on your paper form. each Membership form.
Membership form (found in the Member
Cbus maintains strict security on handbook for industry superannuation) Note: Anyone with a membership
members’ TFNs and uses them only and provide it to us in order to join Cbus. number starting with ‘9’ is a provisional
for legally authorised purposes. member of Cbus. This is because we
Membership forms must be signed and
have not received a completed and
Further information about Employers dated by the member and received by
signed Membership form from them.
and tax file numbers can also be found Cbus.
at www.ato.gov.au/business If you are making contributions on
As the employer, you are responsible for
behalf of a person with a membership
There is an obligation within the SIS ensuring that all people working for you
number starting with ‘9’, please ensure
Act for an employer to pass on the TFN who would like to join Cbus, complete a
they complete and sign a Membership
where it has been quoted for super. Membership form.
form (found in the Member handbook for
There is a penalty of 10 penalty units per industry superannuation) and forward it
offence. Each unit = $110.00 to Cbus.
From left to right: Anita White and Sue Soukup, QLD
Cbus Super Employer handbook | 5
Providing 1. Payroll upload –
Super File Manager
To get your business started on
SuperSite in time for your second
contribution Super File Manager allows you to send
contribution, call 1300 361 784 upon
receipt of your welcome letter, or
details your superannuation contributions
details to Cbus by uploading a data file
indicate your preference on the Employer
application and first contribution form.
Providing contribution containing your member’s contribution
information directly to a secure website. Please note that if SuperSite is your
details each month allows preferred option, all of the information
Super File Manager is compatible
us to accurately allocate you have supplied about your staff
with the file outputs of many different
each member’s super electronic payroll systems and can
on the Employer application and first
contribution form with your first payment
contributions to their handle bulk upload of member
will be automatically transferred across
account. contribution information.
to save you time when you are making
To get your business started on Super subsequent contributions.
There are four ways you File Manager in time for your second
can provide contribution contribution, call 1300 361 784, or 3. Paper forms
details for members. indicate your preference on the Employer If your business does not use email
application and first contribution form. or the internet, you can provide your
contribution details manually on paper
2. SuperSite using a form mailed to you each month.
(secure website) You simply send this form to Cbus with
SuperSite, allows you to lodge your your payment. To use paper forms,
contribution details and access your indicate your preference on the Employer
records using the internet. It is best application and first contribution form.
suited to businesses that have less than
100 employees. 4. Cbus Clearing House
A free online tool to allow you to pay
SuperSite is simple to navigate and
into multiple super funds using the one
convenient to use. There is also an
system (see page 7).
extensive online help section.
Alan Carrick, VIC
Save time – tips
to make your
contributions go
through smoothly
• rovide the right employee
P
details and keep them up to date
– name, address, date of birth,
date they joined employer, date
of first contribution and date
of last contribution.
• upply employee Tax File
S
Number.
• on’t send through negative
D
contributions – if adjustments
need to me made just contact us.
6 | Cbus Super Employer handbook
Wayne Licht, TAS
Would you like
to save time Do your
and money employees Do you pay
administering have choice into a range of
super? of fund? super funds?
The Cbus Clearing House To be eligible for the Cbus Clearing Visit www.cbussuper.com.au/
House: employers/cbus-clearing-house
is a free service to eligible
and use the Payment options wizard to
participating employers. 1 Cbus must be your company’s
determine if the Cbus Clearing House is
default super fund; and
right for your company.
It is an online tool to allow you to pay 2. 50% or more of your employees have
into multiple super funds using the one their super contributions paid into Alternatively, you can contact the Cbus
system. Cbus will then distribute any Cbus. Service Centre on 1300 361 784.
payments to Funds outside of Cbus on
your behalf.
The Clearing House is particularly useful
if some of your employees have made
a choice that their super is paid into a
different fund to your default option.
Cbus Super Employer handbook | 7Making 4. Electronic funds
transfer (EFT)
It is important to check the
superannuation provisions of the
payments You can make your payment through agreement that applies at the site where
your employees are working.
your bank or credit union from your
Cbus offers you four choices nominated account (excluding credit Compare the employer contribution
to make your monthly super card accounts). Simply quote the EFT amount in the agreement to the amount
reference number that is generated
contribution payments. by SuperSite or Super File Manager
that would be payable under the SG to
ascertain the correct contribution level.
when you provide your staff contribution
1. BPAY® The higher contribution level applies.
details.
You can make your payments through
your bank or credit union from your It is also important to check what other
Your first payment conditions the agreement establishes for
nominated account (excluding credit
card accounts). Simply quote the BPAY® Please note the details of your first superannuation payments. For example,
Code and reference number that is payment and your staff contribution part weeks worked and the definition of
generated by SuperSite or Super File details must be provided on the OTE.
Manager when you provide your staff Employer application and first
For more information about your OTE
contribution details. This reference contribution form. You can also nominate
obligations visit www.ato.gov.au and
number can also be found on your your preferred method for providing
you can refer to SGR 2009/2.
paper form if that is the method you contribution details and making
payments going forward on this form. * The SG rate will gradually increase from 9%
have selected. to 12% between 1 July 2013 and 1 July 2019.
Once we have received your completed
2. Direct debit form we will set up your preferred
If you choose direct debit as your method of supplying contributions in Contribution rates
preferred method, the correct amount for time for your next monthly payment. may change
deduction will be triggered automatically The contribution rate may change as a
when we receive your staff contribution
details each month. To set-up this option, How much to consequence of a member changing
worksites.
indicate your preference on the Employer
application and first contribution form
contribute For example, a member might move
and we will send you the paperwork from a construction sector worksite to a
and instructions. Please note that the
Government legislation housing or allied industry worksite.
direct debit will be processed on the sets out how much super an
You should indicate the new rate when
7th, 14th, 21st or 28th day of the month employer must contribute you are supplying your employees’
– whichever follows the date you submit
for each employee. These contribution details to Cbus each month.
your contribution details.
amounts can vary, especially
3. Cheque in the building and Tax deductions
You can make a direct payment by construction industry, Your business can claim a tax deduction
providing a cheque for the total amount
of your contribution each month. Please
so it’s important to know for the superannuation contributions it
make your cheque payable to ‘Cbus’, the rules. pays.
mark it ‘Not Negotiable – Bearer Only ‘ We will send you a statement showing
and send it to: all your contributions at the end of each
Contributing the right
Cbus, Locked Bag 999 tax year.
amount
Carlton South VIC 3053 This statement will help you complete
Under the SG legislation, the contribution
Please make sure you note your rate payable is based on a percentage of your tax statements and reconcile your
employer number on the back of the ordinary time earnings. The contribution payments.
cheque so it can be easily identified. rate is currently 9 per cent of ordinary
time earnings (OTE).*
The level of employer contribution
may be established by an Enterprise
Bargaining Agreement (EBA) or some
other industrial agreement which sets
a rate of contribution higher than the
SG level.
8 | Cbus Super Employer handbookHow to contribute
With a range of contribution methods to supply your staff contributions details and make your payment each month,
Cbus gives you the flexibility to choose the one that suits your business.
I want to provide employee contribution details using:
I want to make Payroll upload SuperSite
Paper forms Clearing House
payments via: Super File Manager (secure website)
BPAY® ✘
Direct
debit ✘
Cheque ✘ ✘
Electronic funds
transfer ✘
No matter which method you choose, you need to supply the following information each month when you
update your staff contributions details.
• New and existing member’s details, including the date they commenced employment
(remember to send in their completed Membership forms)
• Number of weeks each member worked
• Contribution payable for each member, including any member contributions made via payroll deductions
• Total contribution payable for all members
• Members who have ceased employment with you and their termination dates
• Changes to members’ details, for example new addresses
• Existing members - ensure their date of birth and address details are correct.
Cbus Super Employer handbook | 9Sebastian Fisher, SA 10 | Cbus Super Employer handbook
3 | Keeping in touch
Cbus is committed to Keep us informed Staff communications
helping you manage It is important that Cbus has your Information about account transactions
superannuation in your details recorded correctly to ensure are mailed to Cbus members twice a
that you receive all communication year, along with information to help them
business by keeping you relating to your account. manage their account and make the
and your staff informed. Please inform us immediately if you most of their super.
change address, business name or the
You’ll receive an important nature of your business, or if your contact
Help us keep in touch
details change, including your email
printed report every year with your staff
address.
In September each year, Cbus will We need the correct address recorded
send you a statement detailing the You can notify us of these changes using
for each Cbus member in order to
contributions paid for the previous SuperSite, Super File Manager, your
communicate with them.
financial year. paper form, or send a letter or fax to
advise us. If we can’t communicate with our
members, they may be reported as
Sign up for our email ‘lost’ to the ATO, have their balance paid
Voice Contracts
newsletter to the ATO or rolled into an Eligible
With Cbus’ electronic employer Speaking replaces signing Rollover Fund.
newsletter you can keep up-to-date with and tedious paperwork They will also miss out on correspondence
the latest information to help you manage We have a Voice Contract service that relating to their account – including their
super for your business. Visit makes using Cbus a whole lot easier. member statement.
www.cbussuper.com.au to subscribe.
Cbus members and employers can carry Help us stay up to date by notifying
out some instructions or requests over changes of address for any staff who are
Cbus website the phone without having to complete members of Cbus.
For publications, forms and the paper work and they agree to specific
You can use SuperSite, Super File
most up-to-date information on terms and conditions which will be
Manager, your paper form, or send a
Cbus and superannuation, visit recorded and stored.
letter or fax.
www.cbussuper.com.au Everything from contribution advice
and missing information on a Cbus Write to:
membership can now be sorted out over Cbus, Locked Bag 999,
the phone. Carlton South VIC 3053
For more information on Voice Contracts Fax: 1300 361 794
call our Service Centre on 1300 361 784.
Cbus Super Employer handbook | 11Important
information
for employers:
Cbus is a
complying
fund
e
Letter of Complianc era nnu atio n fun d, wh ich complies with the Sup
erannuation
ident regulated sup under S.63 of this Act.
Cbus is a complying res is no t subject to a direction
Ac t 199 3 and it
Industry (Supervision) rmation from the emplo
yer,
atio n co ntr ibu tio ns, Cbus needs certain info co nta ct
To process employer sup
erannu me and
r address, contact na
ploye r na me , em ployer ABN, employe ntr ibu tio n is made.
including: em pe riod for which the co
ns mu st de tail the
ntributio
number. Employer co
Fund Information Locked Bag 999
3
Cbus Postal address: Carlton South VIC 305
75 493 363 262
siness Number (ABN):
Cbus’ Australian Bu CBU0100AU
on Number (SPIN):
n Product Identificati
Cbus Superannuatio United Super Pty Ltd
Cbus’ Trustee: 46 006 261 623
ABN: 233792
SL):
l Ser vice License (AF
Australian Financia
David Atkin
CEO
12 | Cbus Super Employer handbookEmployer application and
first contribution form
This application form is part of the Employer handbook, 1 September 2012. Required
Information collected on this form is used for the administration of your account.
Step 1 Fill in your details Please use black or blue pen and capital letters
Business name
ABN (if applicable)
Trading name
(If different from above)
Street address
Suburb/town State/territory Postcode
Postal address
(If different from above)
Suburb/town State/territory Postcode
Authorised contact persons (this person/s represents to Cbus that he or she is authorised to provide and receive information pertaining to this account):
first contact
Title X Mr X Mrs X Miss X Ms Other (please specify)
Given name(s)
Family name
Job title
Contact phone (work) ( ) (mobile)
(fax) ( )
Hours available
for contact to
Email
second contact
Title X Mr X Mrs X Miss X Ms Other (please specify)
Given name(s)
Family name
Job title
Contact phone (mobile)
Hours available
for contact to
Email
Number of Cbus members you are paying for Current total number of employees
What is the structure of your business or organisation?
X Partnership X Sole proprietor X Company X Incorporated body (typically a non-profit organisation)
Step 2 Administration details
To assist us to ensure efficient implementation of your membership and administration of your super, please complete the following details:
Date monthly contributions commence D D M M Y Y Y Y
The industry your business is most involved in:
X Building and construction X Civil engineering X Metal engineering X Professional X Electrical
Other (describe)
Would you like information on making Cbus your default fund? Yes X No X
If required, how many Member handbooks for industry superannuation with application forms would you like sent to you? Quantity X X
Please complete steps
three and four on the
back of this page.
Cbus’ Trustee is United Super Pty Ltd. ABN 46 006 261 623 AFSL 233792 Cbus ABN 75 493 363 262 92b 09/12 Page 1 of 2Step 3 Employer contribution details
Your first payment must be on this form and payment must be received by cheque or money order. To get your business started on SuperSite in time
Payment period from: to:
for your second contribution, call 1300 361 784 upon receipt of your welcome letter, or indicate your preference on this form. If all your employees’ details do
not fit on this form you can photocopy it, provide a list with the required information, or contact us for more forms
Employee details Employment Details Contribution Amount
Membership Surname, given names Date of birth Start date Cease date Wks Employer Member voluntary Salary sacrifice Total
number For new employees also add address, TFN and date of birth SG/Award (After PAYG TAX) (Before PAYG TAX)
I want to provide employee contribution details using: Page total Grand total
Please make cheque payable to: ‘Cbus’ $ $
I want to make payments via: Payroll upload Super File Manager Secure website SuperSite Paper form Clearing House You must pay for weeks actually worked by your
BPAY® x x x employees. When completed, please send the
original form to Cbus at:
Direct debit x x x
Locked Bag 999, Carlton South VIC 3053.
Cheque x x
You should keep a copy for your own records.
Electronic funds transfer x x x
Step 4 Declaration and signature
Please read carefully before providing your signature(s). The employer agrees to pay monthly contributions from the date indicated in Step 2 above and in accordance with the Trust Deed.
We agree to pay monthly contributions from the date indicated in Step 2
Signed on behalf of the Employer
above and in accordance with the United Super Pty Ltd Trust Deed.
We confirm that these are the correct details of the employer who wishes X D D M M Y Y Y Y
Date
to contribute to Cbus.
We have read and understood the Cbus Member handbook for industry
superannuation PDS and Employer handbook. We acknowledge and agree Full name
Cbus’ Trustee is United Super Pty Ltd. ABN 46 006 261 623 AFSL 233792 Cbus ABN 75 493 363 262
that in consideration of the Trustee accepting contributions to the Fund,
Position
the employer and its employees who become members of the Fund will
be covered by the terms and conditions of this form, the Trust Deed and The signatory represents to Cbus that he or she is authorised to sign this application on behalf of the employer.
rules of the Fund.
Page 2 of 2Employer Direct Debit Application
Request and authority to debit the account named below to pay United Super Pty Ltd
Abn 46 006 261 623 as Trustee for Cbus Superannuation Fund ABN 75 493 363 262 administered
by Superpartners Pty Ltd. Ensure that you retain a copy of the service agreement for your records.
Step 1 Your Employer number Please use black/blue pen and CAPITAL letters
Write in your Employer number.
Employer number
Step 2 Request and authority to debit
Surname or Company name
Your given name or Company ACN/ABN
Request and authorise United Super Pty Ltd ABN 46 006 261 623 atf Cbus Superannuation Fund administered by Superpartners Pty Ltd, 311241 to arrange for my
nominated amount to be debited through the Bulk Electronic Clearing System from an account held at the Financial Institution identified below subject to the terms
and conditions of the Direct Debit Application Service Agreement.
Step 3 Insert the name and address of the financial institution at which your account is held
Name of your bank, building society or credit union
Address
Suburb/town State/territory Postcode
Step 4 Insert details of account to be debited
Name account is held in (for example, Fred Smith, or ABC Pty Ltd)
BSB number . Account number
Step 5 Acknowledgement
By signing this Direct Debit Application you acknowledge having read and understood the terms and conditions governing the debit arrangements between you and
United Super Pty Ltd ABN 46 006 261 623 atf Cbus Superannuation Fund administered by Superpartners Pty Ltd as set out in this Application and in your Direct Debit
Application Service Agreement.
Step 6 Your Direct Debit instruction to us
When you submit a Contribution Advice via our internet service SuperSite, the debit will occur on the next processing cycle, which may be up to 7 days, i.e. 7th, 14th,
21st and 28th day of each month. If you submit your Advice via SuperSite, you may be provided with the option to select a payment date; the debit will occur on our
next processing cycle.
Step 7 Direct Debit instruction
Insert your signature and address
X Date D D M M Y Y Y Y
If signing for a company, sign and print full name and capacity for signing e.g. Director
Full name
Address
Suburb/town State/territory Postcode
Please detach and send this completed Direct debit request to: > Please see reverse
Cbus, Locked Bag 999, Carlton South VIC 3053
Tel: 1300 361 784
Cbus’ Trustee is United Super Pty Ltd. ABN 46 006 261 623 AFSL 233792 Cbus ABN 75 493 363 262 Page 1 of 2Direct debit request – service agreement
The following is your Direct debit service agreement with us. The agreement is designed to explain
what your obligations are when undertaking a direct debit arrangement with us. It also details what our
obligations are to you as your direct debit provider.
We recommend you keep this agreement in a safe place for future reference. It forms part of the terms
and conditions of your Direct Debit Request (DDR) and should be read in conjunction with your DDR form.
5. Dispute
Definitions If you believe that there has been an error in debiting your account, you
should notify us directly on 1300 361 784 and confirm that notice in writing
• account means the account held at your financial institution from
with us as soon as possible so that we can resolve your query more quickly.
which we are authorised to arrange for funds to be debited.
Alternatively you can take it up with your financial institution direct.
• agreement means this Direct debit request service agreement
between you and us. If we conclude as a result of our investigations that your account has been
• banking day means a day other than a Saturday or a Sunday or a incorrectly debited we will respond to your query by arranging for your
public holiday listed throughout Australia. financial institution to adjust your account (including interest and charges)
• debit day means the day that payment by you to us is due. accordingly. We will also notify you in writing of the amount by which your
account has been adjusted.
• debit payment means a particular transaction where a debit is made.
• direct debit request means the Direct Debit Request between us If we conclude as a result of our investigations that your account has not been
and you. incorrectly debited we will respond to your query by providing you with
• us or we means United Super Pty Ltd ABN 46 006 261 623 atf Cbus reasons and any evidence for this finding in writing.
Superannuation Fund Administered by Superpartners Pty Ltd
authorised by signing a Direct Debit Application, (the debit user) 6. Accounts
you have authorised by signing a direct debit request. You should check:
• you means the customer who signed the Direct debit request. (a) with your financial institution whether direct debiting is available from
• your financial institution means the financial institution nominated your account as direct debiting is not available on all accounts offered by
by you on the DDR at which the account is maintained. financial institutions.
(b) your account details which you have provided to us are correct by
1. Debiting your account checking them against a recent account statement; and
By signing a Direct debit request, you have authorised us to arrange for funds (c) with your financial institution before completing the Direct debit request
to be debited from your account. You should refer to the Direct debit request if you have any queries about how to complete the Direct debit request.
and this agreement for the terms of the arrangement between us and you.
We will only arrange for funds to be debited from your account as authorised 7. Confidentiality
in the Direct debit request. We will keep any information (including your account details) in your Direct
debit request confidential. We will make reasonable efforts to keep any
If the debit day falls on a day that is not a banking day, we may direct your
such information that we have about you secure and to ensure that any of
financial institution to debit your account on the following banking day.
our employees or agents who have access to information about you do not
If you are unsure about which day your account has or will be debited you make any unauthorised use, modification, reproduction or disclosure of that
should ask your financial institution. information.
We will only disclose information that we have about you:
2. Amendments by us
We may vary any details of this agreement or a Direct debit request at any (a) to the extent specifically required by law; or
time by giving you at least fourteen (14) days’ written notice. (b) for the purposes of this agreement (including disclosing information in
connection with any query or claim).
3. Amendments by you
You may change, stop or defer a debit payment, or terminate this agreement 8. Notice
by providing us with at least fourteen (14 days) notification by writing to: If you wish to notify us in writing about anything relating to this agreement,
Cbus, Locked Bag 999, Carlton South VIC 3053 or by telephoning us you should write to: Cbus, Locked Bag 999, Carlton South VIC 3053.
on 1300 361 784 during business hours or arranging it through your own
We will notify you by sending a notice in the ordinary post to the address you
financial institution.
have given us in the Direct debit request.
4. Your obligations Any notice will be deemed to have been received on the third banking day
Is your responsibility to ensure that there are sufficient clear funds available after posting.
in your account to allow a debit payment to be made in accordance with the
Direct debit request.
If there are insufficient clear funds in your account to meet a debit payment:
(a) you may be charged a fee and/or interest by your financial institution;
(b) you may also incur fees or charges imposed or incurred by us; and
(c) you must arrange for the debit payment to be made by another method or
arrange for sufficient clear funds to be in your account by an agreed time
so that we can process the debit payment.
You should check your account statement to verify that the amounts debited
from your account are correct
If we are liable to pay goods and services tax ("GST") on a supply made
in connection with this agreement, then you agree to pay us on demand an
amount equal to the consideration payable for the supply multiplied by the
prevailing GST rate.
Cbus’ Trustee is United Super Pty Ltd. ABN 46 006 261 623 AFSL 233792 Cbus ABN 75 493 363 262 Page 2 of 2Contact us We aim to provide the best level
of service to every employer to
Your complaint will be genuinely
considered and dealt with within
if you are not ensure you won’t have cause to 90 days.
satisfied with make a complaint. There is also a complaints resolution
process for members of Cbus. This
our service If you have a complaint, write to:
process is detailed in the Member
Complaints Officer handbook for industry superannuation
Cbus (Product Disclosure Statement) and at
Locked Bag 999 www.cbussuper.com.au
Carlton South VIC 3053
Lana Sloane, NSWCall our Service Centre on 1300 361 784 Monday – Friday 8am – 8pm (EST) Visit www.cbussuper.com.au Write to: Cbus, Locked Bag 999 Carlton South VIC 3053
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