Friends Against Scams Awareness Training - NEA Warms Homes Week 2020 - #FriendsAgainstScams www.friendsagainstscams.org.uk
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Friends Against Scams Awareness Training –
NEA Warms Homes Week 2020
#FriendsAgainstScams
www.friendsagainstscams.org.uk
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Scam- What does it mean?
Oxford Dictionary Definition The average age of a scam victim is 75, but ALL SCAMS ARE
A ‘Scam’ is a trick, a ruse, a swindle, a racket’ 53% of people aged over 65 have been CRIMES but only 5%
Its nearest synonym is: ‘FRAUD’. targeted but anyone can be a victim. are reported
“Scams make victims part with their money and personal details by intimidating them or promising cash,
prizes, services and fictitious high returns on investment.”
National Trading Standards Scams Team (2016)
Once a victim has Criminals often rely on: The stress and pain of this Together, we
responded to a scam loneliness, vulnerability, victimisation can leave victims can take a
their details are social isolation and shame feeling depressed, withdrawn and stand against
perpetually shared to to get victims hooked and in some cases suicidal. scams!
other criminals. responding.
#FriendsAgainstScams
www.friendsagainstscams.org.uk
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Why does this matter to British Gas?
#FriendsAgainstScams
www.friendsagainstscams.org.uk
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Postal Scams
#FriendsAgainstScams
www.friendsagainstscams.org.uk
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Telephone Scams
PayPal scam cons woman
In a recent project, whereby
out of £11,000 in phishing call blocker devices were installed in
attack the homes of telephone scam victims,
93% of users felt safer as a result of
having a device to eliminate
scam calls.
#FriendsAgainstScams
www.friendsagainstscams.org.uk
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Doorstep Scams
(Distraction Burglary)
Criminals conned elderly
Buckinghamshire and
Surrey resident out ofor Prize Draws
Lottery
£20,000 while wife was in Scam
Catalogue
hospital with coronavirus
Clairvoyant Scam
Inheritance Scam
#FriendsAgainstScams
www.friendsagainstscams.org.uk
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Online Scams
Watch out for phishing emails
after EasyJet breach 53 per cent of the population
now view online crimes as seriously as
'physical world' crimes, destroying the Criminals pose as nurses
notion internet fraud is 'faceless' and of
less importance than on dating sites as
other offences.
coronavirus scams soar
Romance Impersonation
Phishing Pharming
Scam of UK officials
#FriendsAgainstScams
www.friendsagainstscams.org.uk
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Would you respond?
Inconsistent Incorrect Poor spelling Pressure to Often Overuse of
email URL / and respond. contains an capital letters.
address. website links. grammar. attachment.
Absent or Inconsistent Vague or Not addressed Requests for
inadequate email subject and non-existent to a specific personal or
signature. content. subject. person. financial
9 Presentation title here information.
Would you respond?
Non business No welcome My account not Incorrect ref No explanation
email address salutation hyperlinked number of the refund
Informal end Inconsistent Sense of Poor alignment
to email font size urgency of text and logo
10 Presentation title hereHow to spot a victim…
Postal Scams Telephone Scams Doorstep Scams Online Scams
• Post office • Phone calls • Poor quality • Suspicious emails
• Mail • Payments • Unnecessary work • Final demands
• Stamps • SMS messages • Fearful • Refunds
• Cheque books • Friends • Pressure • Online relationship
• Products • Helpful caller • Cash withdrawals • Payments
• Free gifts • Opportunities
Financial hardship and / or self neglect
#FriendsAgainstScams
www.friendsagainstscams.org.uk
11 Presentation title hereSpot the signs – House
#FriendsAgainstScams
www.friendsagainstscams.org.uk
12 Presentation title here#FriendsAgainstScams
www.friendsagainstscams.org.uk
13 Presentation title hereAnyone can be a scam victim.
Health Vulnerabl
Dementia
issue e
Socially
Lonely Pressure
isolated
Targeted
Sense of Trust
by
purpose easily
criminals
#FriendsAgainstScams
www.friendsagainstscams.org.uk
14 Presentation title hereMr G’s story
#FriendsAgainstScams
www.friendsagainstscams.org.uk
15 Presentation title hereConsequences of falling for scams…
Poor mental,
Attempt or physical or
Debts
commit suicide emotional
health
Damaged Repeat More likely to
relationships victimisation end up in care
#FriendsAgainstScams
www.friendsagainstscams.org.uk
16 Presentation title hereScams are the product of organised,
predatory criminals…
…who gain trust to exploit and steal money.
Use befriending and grooming techniques
Appear legitimate Helpful Persuasive Persistent
Friendly Charming Threatening Aggressive Intimidating
#FriendsAgainstScams
www.friendsagainstscams.org.uk
17 Presentation title hereTop Tips - what can you do to
protect yourself and/or others?
Never disclose
1 security details.
Don’t assume
2 everyone is genuine.
3 Don’t be rushed.
Listen to your
4 instincts.
5 Stay in control.
18 Presentation title here#FriendsAgainstScams
www.friendsagainstscams.org.uk
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Reporting Scams
If you’ve been the victim of an online scam contact the Citizens Advice Scams Action service online or
over the phone 0808 2505050. If you’ve been scammed out of money, report it to your bank first.
To report fraud contact Action Fraud on 0300 1232040
You can also contact the Police non-emergency (101) or emergency (999) lines if required.
Or contact your local Adult Social Care department.
Bogus British Gas emails need to be referred to Phishing@centrica.com by the customer or if an
employee receives a bogus email they need to report this to Spam@centrica.com.
All other incidents can be reported to The Counter Fraud Team via email to
Financialcrime@britishgas.co.uk (internal referrals only).
20 Presentation title hereCongratulations!
You are now a
Friend Against Scams.
#FriendsAgainstScams
www.friendsagainstscams.org.uk
21 Presentation title here Music: www.bensound.comMake a pledge and turn
your knowledge into action.
#FriendsAgainstScams
www.friendsagainstscams.org.uk
22 Presentation title hereThank you
Visit online for all the latest news and
information about Friends Against Scams:
www.friendsagainstscams.org.uk
#FriendsAgainstScams
www.friendsagainstscams.org.uk
23 Presentation title hereYou can also read
