GLOBAL ACCOMMODATION PROGRAMME 2021 - BY WIN - RFP DOCUMENT
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GLOBAL ACCOMMODATION PROGRAMME 2021 – BY WIN RFP DOCUMENT
GLOBAL ACCOMMODATION
PROGRAMME 2021 GLOBAL ACCOMMODATION PROGRAMME 2021 – MAXIMISING
YOUR NETWORK
The Global Accommodation Programme 2021 – By WIN has been designed with flexibility at the core.
Covering over 150 countries, with hotels to serviced apartments, from global chains to independent To mirror our extensive membership network, the Global Accommodation Programme 2021
properties – we offer availability and choice. is designed to provide choice, reach and accessibility. Here are a few key stats to support
our approach:
We provide a dynamic and interactive route to increase your accommodation sales in the Small and Overall member global turnover is US$15 billion. A breakdown by region includes:
Medium Enterprise (SME) market, where a high percentage of accommodation business is considered
unmanaged and discretionary – more opportunities for you.
UK: 123 TMCs in the UK, with a turnover of Middle East and Africa: Satguru Travel
The objectives of the 2021 Accommodation Programme are: US$3.9 billion. and Tours, includes 61 countries with
86 self-owned offices. Additional agency in
Some members include: CTM, Gray Dawes,
1. Creation of a programme to ensure our members can optimise global availability, at the right price. The United Arab Emirates.
Diversity Travel, Travel Leaders, INNTEL,
2. Provide a platform to enable content to display comparisons of our rate codes, include wider content, ArrangeMY, Wings Corporate Management, Asia and Pacific: 13 countries including
drive efficiencies and offer ‘book now’ functionalities. Eton Travel, Travel and Transport Statesman, Australia, China, Malaysia, Indonesia
3. Simplify access with flat rate structure for all rate codes for our partners and the removal TAG, Click Travel, Clyde Travel Management. and Japan.
of restrictions, giving you the control. This is naming just a few.
4. Enrich our proposition to offer the best-in-class criteria, with flexibility in mind. North America: USA: Tangerine Travel,
5. Offer assurances which have wellbeing and best interests at heart, as well as offering inclusions to Europe: Member TMCs in Austria, Belarus, Options Travel, Worldtek Travel.
satisfy policies and the needs of the guest. Bulgaria, France, Hungary, Ireland, Portugal, Canada: Continental Travel.
Russia, Spain, Sweden, Switzerland, Ukraine.
South America: Agencies in Argentina
and Brazil (Rio Travel, Oceantur,
Incentives Stabia Viagens e Turismo).
8.1 million
are paid out on
9,700 TMC room nights
all rate code
locations US$1.283 billion
business, to drive
in revenue
compliance
Our network also comprises other membership organisations including Uniglobe EMEA with
90 locations, and the opportunity for HBAA agency members to participate.
FIGURES ARE FOR 2019
CHANGES TO THE GLOBAL ACCOMMODATION PROGRAMME 2021
As the market starts to recover from Covid-19 and the associated market landscape changes, we
have evolved and made the following changes to the mature programme, which include:
• Flat fee structure – one rate for all • Added in assurances for the end guest
including Covid-19 related questions,
• Access to all rate codes for this fee,
safety and security, as well as
including WLW. This is to drive
their wellbeing
further opportunities
• Simplified the questions within Lanyon,
• Scaling commission levels and
to make it easier to complete
% discount off BAR
• Implemented performance metrics for
• All rates to include Wi-Fi
the programme
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MEMBERS ARE INCENTIVISED TO DRIVE WIN WITH THE GLOBAL
COMPLIANCE TO THE PROGRAMME ACCOMMODATION PROGRAMME;
The Global Accommodation Programme 2021 is designed to provide availability at the right price.
TAKE ADVANTAGE OF THE OPPORTUNITIES
The different rate codes offered ensure that there is a win-win situation for all, whether providing lowest PROVIDING ROI FOR YOUR INVESTMENT
rates, added value, higher/lower commission or deeper discounts. The choice is varied and ensures
that the Programme is agile to support market conditions and aligned to policies. 2020 has been a year of uncertainty, challenges and changing landscapes, for us all.
Rate code adoption is key to drive compliance and create further leverage. Therefore we have shared the below assumptions and observations:
Members receive increased knowledge and incentives for all room nights booked under the WYN, Overall:
W1N, WYZ and WLW rate codes. • By incentivising our TMCs for every booking made, this will drive further rate code business
at your properties.
• End customers book via GDS and other channels, which our platform will enable.
• Room rates continue to fluctuate and our members need to have richer content to access across
DID YOU KNOW? the market.
35 members featured in the Business Travel News Top 50 UK TMCs list for 2020! • Varied and impactful marketing ensures that our members are educated on the changes to
landscapes and to support making decisions on where to book.
• Our Accommodation Directory, created straight from the RFP tool, will optimise your submission
and acceptance of rates, and are showcased to our communities.
2019 GDS HOTELS
SCALE AND REACH OF THE GLOBAL ACCOMMODATION PROGRAMME
• In 2019 80% of our total hotel • Our members also manage major corporate
Average business fell into the unmanaged accounts including: Serco, Timex, Nike, Toyota,
Bookings Room nights Revenue discretionary category. Hitachi, Premier Foods, Toshiba, UniCredit,
up 3.12% length of stay
up 3.85% up 1.61% • RAC and BAR business continued to constitute Deutsche Bank, Prada and Aston Martin.
1.96 days 5.73% of overall business. • Our top countries worldwide, by room nights
• Total IATA business grew YOY by 3.85%. booked: UK, USA and Australia.
• Our members operate in the Small and Medium • Our top cities worldwide, by room nights
Enterprise (SME) market, characterised by booked: London, Birmingham, Manchester,
FIGURES ARE FOR 2018 VS 2019
higher average spend and loyalty. New York, Bristol, Leeds, Glasgow, Aberdeen,
• With senior management, CEOs and MDs Sydney, Newcastle, Houston, Edinburgh,
looking to maximise value from their business Melbourne, Paris, Nottingham, Singapore,
ENGAGING WITH BOOKERS travel time, we also see longer average stays Liverpool, Cardiff, Reading, Perth, Madrid,
from guests. We have been booking as many Milton Keynes, Sheffield, Dubai, Cape Town,
As part of membership engagement, we host our own platform called the Hotel Hero App. 5-night stays as 2-night bookings! However we York, Dublin, Brisbane, Belfast, Chicago,
do note that this could be under review. Johannesburg, Shanghai, Auckland, Amsterdam,
• Our travel agencies, TMCs and their clients Swindon, Derby, Hong Kong, Washington,
This ensures that our TMC network remains engaged, encouraged to learn about our partners,
are active in all major industries including: Adelaide and Stockholm.
their products and propositions – the aim is to expand their knowledge to book.
retail, pharmaceutical, finance, oil and gas, • 54% of our 8.1 million room nights are booked
government, hedge funds, construction, into Europe, with 29% into The Americas, 13%
Through quizzes, leaderboards and ongoing clarity of partner news and updates, this platform ensures
design and fashion. into Asia Pacific and 4% into the Middle East
that we continue to educate to enable bookings.
and Africa.
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WHAT HAS CHANGED FROM 2020
HOTEL PROGRAMME TO GLOBAL
ACCOMMODATION PROGRAMME 2021?
As well as broadening the programme, further important changes have been implemented: (3) D
uty of Care: Safety and Security Assurances, Covid-related Assurances, Diversity and
Inclusion Assurances, ethical trading
1. O PEN RATE CODES AND AN ADDITIONAL ONE: (i) D iversity and Inclusion policies evidence required through URL links, including:
With flexibility for partners, corporates and the guest on discount, terms, meal plans and inclusions. • Modern Slavery
• Recognition of Hidden Disabilities
2. M EETINGS AND EVENTS, • Gender Neutral Toilets (Y/N)
AS WELL AS GROUPS: • Number of Mental Health First Aiders on site
With some of the questions that we have inserted in • Quiet areas (Y/N)
WHAT’S BEEN REMOVED?
Lanyon, we will be creating a Meetings Programme (ii) ISO 31030 Travel Risk Management requests for certification or accreditation for the
and a Groups Programme; which you can also We have removed: extended stay guest’s own safety and security
participate in, at no extra cost. This will be launched requests, minimum night stays,
complicated pricing, star rating.
for 2021 and will capture discretionary spend.
GLOBAL ACCOMMODATION PROGRAMME 2021 BY WIN –
3. F LEXIBILITY: GLOBAL SECURE ACCREDITATION (GSA)
To suit budget and marketplace with static rates; we have added in additional fields including:
ACCREDITATION AND CERTIFICATION INFORMATION
Dynamic Corporate Pricing (DCP); Advanced Purchase Rates; additional rate
codes and inclusions bookable up to nine rooms.
As part of the opportunities of Assurances that the Global Accommodation Programme 2021
provides, we have formed a partnership with GSA Accreditation and Certification, which are aligned
4. C HOICE: to ISO31030, Travel Risk Management, for you to explore further. More and more corporates are
T o suit Accommodation Providers’ inventory, market conditions and rate strategies.
requesting this assurance, as part of their travel policies.
Rate codes with set levels of discount, blackout dates and access to loyalty points.
See more information on the GSA opportunities
5. M ARGIN:
Scalable commission for TMCs, by rate code.
6. A SSURANCES:
To accommodate lifestyle choices
(1) Wellbeing for guests: RFP questions related to menu selections, pillow menus, mental
health first aid trainers, quiet space, run stations
(i) Requested that housekeeping of multiple night stays, is on request only
(ii) Free room service tray charge
(iii) Menus with display of calories, allergies
(iv) R equested access to:
• bookable gym classes
• room service
• co-working meeting spaces
(2) Sustainability: CO2 emissions, water stations
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STATISTICS BENEFITS AND OPPORTUNITIES OF
We have quality industry data where we can provide excellent stats including room nights, revenue and
PARTICIPATING IN THE PROGRAMME
ADRs showing our capability across all markets.
The Global Accommodation Programme 2021 RFP provides a unique and insightful offering for
accommodation providers by addressing the following points:
WIN can provide statistics to you for 2019 via the booking statistics link on the web page below. If
you would like further data, this can be obtained by emailing RFP@wintravel.org. Booking statistics are
• H ow to increase ROI and drive higher ADR when increasingly asked for more value and inclusions
available on this web page: winhotelprogramme.com/hotel-partners/
• TMCs face daily competition against the OTAs offering perceived lower rates
WIN is delighted to present you with multiple new ways to work with us for the price of one
programme fee.
PARTNER BENEFITS:
Rate Code W1N WYN WLW WYZ
Visibility within our Accommodation
Directory and housed on our website ✓ ✓ ✓ ✓
Staff/agent rates on dedicated
intranet section ✓ ✓ ✓ ✓
Meetings and events offers to be
communicated to members (if applicable) ✓ ✓ ✓ ✓
Rates visible and bookable on GDS and
other channels for all members ✓ ✓ ✓ ✓
and partners
City Room Night Statistics available ✓ ✓ ✓ ✓
Accommodation and Meetings
Market Report ✓ ✓ ✓ ✓
Display of content in aggregated
platform ✓ ✓ ✓ ✓
Access to GSA certifications and
accreditations for guest safety and
assurance (aligned to ISO31030 Travel ✓ ✓ ✓ ✓
Risk Management)
RATE CODES:
WYN
W1N WYZ
Best WLW
Higher room Promotional
Available Light Rate
category Rate
Rate
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GLOBAL ACCOMMODATION PROGRAMME
RATE CODES
NEW IN 2020 - WLW Sell your The cost to participate is a one-off fee of US$849* per property, with no alignment to how many
WLW is a high level strategy rate that launched this year to represent distressed bedrooms the property has. You will have access to all rate codes: WYN, W1N, WYZ and WLW.
a light rate. With the constant changes to your inventory; inventory
this rate enables you to open and close, as you see fit.
Rate Code W1N WYN WLW WYZ
This rate code has been added to the Accommodation Programme
Defined by
for properties to offer their distressed inventory at promotional rates. reflecting a
Defined by minimum
That means deeper discount and higher commission. This rate is only available through GDS distressed inventory,
requirement of Defined by reflecting
a high level Defined by an
distribution and not via OTA channels. Wifi and breakfast the Best
strategy rate. advance purchase
included. Available Rate.
Description Deeper discount and rate. Discount off BAR
A promotional rate Deeper discount
higher commission. and bed and breakfast
WLW is to be loaded as Room Only (Room Type 3 in Lanyon). with added value. off BAR, LRA
Room only, highest included. LRA
Discount off BAR and Room Only
The highest discount off BAR is required but it is not mandatory to include LRA. This rate is discount off BAR
and LRA
required and
commissionable and includes an automatic request for a complimentary upgrade, which is Non LRA
subject to availability.
Room type in Lanyon Room Type 2 Room Type 1 Room Type 3 Room Type 2
Members will be incentivised on this rate code just like the others. Entry level, with free
Room category Higher Entry level upgrade subject to Entry level
availability
LRA Yes Yes No Yes
Breakfast Included Breakfast Included
Meal plan (continental or Room Only Room Only (continental or
ADDITIONAL OPPORTUNITIES cooked breakfast) cooked breakfast)
Other added benefits Wifi included Wifi included Wifi included Wifi included
We have unique ways to place your property in front of our TMC bookers and even support booking
incentives through our unique training and communication tool, the Hotel Hero App.
Fixed Corporate Rate Yes Yes Yes Yes
Engagement and Marketing Packages for 2021 will be provided in October. Minimum discount off BAR
5% 10% 15% 5%
required
Accommodation partners supporting our rate codes
Minimum commission 10% 8% 15% 10%
will also receive our Accommodation
and Meetings Market Report throughout the
year complimentary. Advance Purchase Rate No No No Yes
MARKETING PACKAGE
FOR INDIVIDUAL HOTE
LS Loyalty Points Inclusive
Yes Yes No No
(if applicable)
WIN Global Travel Network
is an international group
of independent, like-minded
travel professionals.
Over 75 6,000 travel 8 million
countries Combined
agency room nights
worldwide turnover of US$1.2 billion
members booked per
US$15 billion hotel revenue
year
on GDS
Minimum Night Restrictions No No No No
In the UK, 33 of the top
50 travel managemen
t companies (TMCs),
are WIN members accounting as listed in Buying Business
for around 40% of the Travel
corporate travel market.
Marketing your hotels
to our member travel
WIN offers the opportunity professionals
to promote your hotel
key messages in front through a variety of marketing
of travel bookers and activities, putting your
advisors using our trusted
channels.
WIN HOTEL APP Cost to Participate in 2021
(not aligned to number of US$849* to participate in all rate codes
A hotel app for TMC
bookers to promote your
hotel through training
and incentivise agents
with quizzes.
App Training Activity:
a quiz, video, presentation
bedrooms)
Valid for one month. or survey.
£350 plus £150 in points to be awarded
winners (or more, if you to
wish to increase the number
of users rewarded)
ONLINE NEWS PAGE Dictated by Dictated by Dictated by Dictated by
ACCOMMODATIONTS
AND • Used to communicat
e news on the WIN website Cancellation Policy Accommodation Accommodation Accommodation Accommodation
MEETINGS & EVEN
• Appears in news section
Provider Provider Provider Provider
of the website; unless
it is an offer
• News pages stay current
for three months or until
becomes out of date content
MARKET REPORT
(whichever is sooner)
£250
JANUARY – MAY 2020
5 blackout periods 10 blackout periods 10 blackout periods
Unlimited blackout
Blackout periods with a total of with a total of with a total of
periods
10 days 25 days 25 days
*Option to be billed in US Dollars, Euros or British Pounds.
10 GLOBAL ACCOMMODATION PROGRAMME 2021 – ENRICHING TO BECOME BEST IN CLASS GLOBAL ACCOMMODATION PROGRAMME 2021 – ENRICHING TO BECOME BEST IN CLASS 11
TERMS AND CONDITIONS HELPDESK AND SUBMISSION
• All terms and conditions quoted are for • Any Accommodation Provider* submitting into HOW TO SUBMIT
the period 01 January 2021 to the Global Accommodation Programme 2021
31 December 2021. will benefit in the Rate Audit taking place in Our RFP is viewable in Lanyon, Synxis, Nexus.
Q1 2021. Once you have loaded the rates by
• All rates are to be offered parity or better than 31 December 2020 an automatic rate check Please note deadline for submissions is 09 November 2020.
other Travel Agent Companies and will take place in Q1 - checking not only your
Travel Agent Consortia Programmes. rate is visible within the GDS, but also that
the value-added benefits are clearly identified
• All rates must be made available in the GDS at the time of booking and all other terms as
OUR TIMELINES*
by 31 December 2020. outlined in the document called the Global
Programme launch to accommodation partners: w/c 21 September
Accommodation Programme 2021 Rate
• All rates to be commissionable, with a Inclusions and Loading Instructions.
*Not applicable to chainwide agreements. Programme notice 1: 05 October
minimum of 8% for all rate codes and rising
to 15% for rate code WLW.
• Except as otherwise required by law, Programme notice 2: 19 October
the terms and conditions of this agreement
• All rates to include Wi-Fi.
are confidential. Programme close: 09 November
• The Agreement between WIN and the
• Provision of your data to participate within Programme acceptance: 10 – 30 November
Accommodation Provider may be cancelled
the programme is deemed as authorisation
at any time with 90 days written notification
and agreement to our terms and conditions, Programme invoicing and payment: December
either by WIN or the Accommodation
including fees. Payment terms are 30 days
Provider. There will be no refund of fees.
from date of invoice. Please note prices Rate loading and auditing: December
quoted exclude UK VAT. UK VAT will be
• All bank charges are to be paid by the
charged, where relevant, in accordance with Programme goes live!: 01 January 2021
payee, failure to do so will result in
local and EU regulations**. By providing this
WIN Ltd recovering all charges from the
data you authorise and agree to the terms, *All dates subject to change
Accommodation Provider.
conditions and rates contained herein and
agree to honour these rates on behalf of the
• The Accommodation Provider agrees to honour
all rates for existing and acquired Members,
property. The agreed rates are to be loaded HELPDESK
under the access code WLW, WYN, W1N and
globally throughout the period quoted.
WYZ for GDS upon agreement to participate. Should you have any queries or wish to discuss
** T his will be reviewed on the confirmation of the UK
• Room Guarantee Policy, all guests confirmed the contents of this request for rates
regulations surrounding Brexit.
at the WIN preferred rates (WYN, W1N, please contact RFP@wintravel.org
WYZ and WLW) must not be refused a
room, should the Accommodation Provider 21 Provost Street
have to unavoidably book out a guest(s) London
then the Accommodation Provider agrees to N1 7NH
source a comparable alternative, honour the
same rates/terms, provide free of charge Direct Tel: +44 (0) 20 7324 3955
transportation, notify the TMC immediately.
12 GLOBAL ACCOMMODATION PROGRAMME 2021 – ENRICHING TO BECOME BEST IN CLASS GLOBAL ACCOMMODATION PROGRAMME 2021 – ENRICHING TO BECOME BEST IN CLASS 13
Global Accommodation Programme – By WIN
21 Provost Street, London N1 7NH
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