Graduate Development Programme 2020 - H3 Group
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Graduate Development Programme 2020 Claudelands | FMG Stadium Waikato | Seddon Park | The Grandstand | Technical Services | Turf Services
WELCOME
TO THE H3 GRADUATE DEVELOPMENT PROGRAMME 2020
Have a real thirst for learning? Do you love getting involved in organising people and projects?
Want to get behind the scenes of events, conferences, exhibitions, shows and sporting fixtures?
Keen to deliver memorable, lasting experiences for clients and guests?
Then our Graduate Development Programme may be just the start you are looking for to establish your events career.
In this information pack you can find out more about the structure of the Graduate Development Programme. You will learn
more about who we are and what we do, including hearing from some of our team about what it’s like to work at H3, and
detail on what support and development is provided. There is also information that outlines the process for applying and how
we plan to appoint Graduates.
Who Is H3? The H Stands For Hamilton
Home to Hamilton’s premier event Bridging the mighty Waikato, New Zealand’s longest river, Hamilton is
venues, we are much more than New Zealand’s fourth largest city and the hub of the Waikato region. Our city
just venue management. We is home to some of New Zealand’s largest and most innovative organisations
have a wealth of knowledge and and our region is the agricultural powerhouse of the New Zealand economy.
experience in events of all shapes
Small in size but big in heart, our country boasts magnificent landscapes and
and sizes. We are dedicated hosts,
an array of attractions and activities. It is a beautiful part of the world, and a
prepared to go the extra mile for
place we are proud to call home.
our clients and guests.
H3 Graduate Development Programme 2020 | 1
The 3 Represents Our Breadth Our diverse collection of venues, Claudelands, FMG Stadium Waikato and Seddon Park, enables us to host a range of guest experiences. These can be grouped into the following: MEET COMPETE PERFORM We specialise in spaces that We evoke the chatter and excitement We set the stage for the greatest encourage the sharing of ideas of fans through hosting live sport, international, national and local artists through discussion or celebration. from netball to cricket, rugby, boxing to perform live, whether a visual We are curators of unique settings and more. Whether from New spectacular, cultural showcase or for meetings, conferences and Zealand or abroad, our ‘closer to spirited community play. We are the exhibitions for local, national and the action’ atmosphere makes us a hosts of Hamilton, live on stage. international markets. favourite for athletes and fans alike. Our Driving Force As a department of Hamilton City Council we have a clear vision, purpose and mission. VISION - To be a high performance organisation, respected by all. PURPOSE - To improve the well-being of Hamiltonians. MISSION - To build a more vibrant, attractive and prosperous city. H3 MISSION - To attract and deliver exceptional event experiences. We pride ourselves on the following Guiding Principles: TIGHT DEDICATED BEST IN THE TEAM HOSTS BUSINESS We work together with a can-do We take care of our clients and value We are smart operators, setting the attitude to achieve great results and their events as though they are our benchmark for the industry in New celebrate our successes. We ignite own. We willingly go the extra mile Zealand. We never compromise excitement in our city and regions, to deliver the wow factor and leave a on quality and always strive for and are ambassadors for both our lasting impression on our guests. innovation and improvement. venues and the events taking place in them. H3 Graduate Development Programme 2020 | 2
Our Teams – What We Do
H3 is a large, diverse team of capable, experienced people who work to ensure events, conferences,
exhibitions, functions and performances all come together as seamlessly and successfully as possible. Here’s
a snapshot of what our teams do.
Business Development
Our dynamic Business Development team leads the promotion and sales of our services and venues
including one-off special events and performances to conferences, meetings, functions and exhibitions
for local, national and international clients. Highly dedicated and client-focused, their role is to nurture
existing relationships and grow our reputation with new clients as a leading player in the meet, compete
and perform sectors.
Marketing
Supporting the sales and business development effort is our creative Marketing team who oversee the
communication of our brand through the development of marketing collateral and communications to
drive the successful branding and promotion of our venues, events, shows and sporting fixtures. They
also provide regular updates and communication to internal and external clients about our offerings.
Operations
Delivering events and performances is our Impact Events team, while delivery of conferences and
functions rests with our Business Events team. City engagement for major events falls to the Major
Events team who create unique opportunities for event participants and the community enhancing their
event experience. These diverse teams, with a wealth of knowledge and experience, work with their
clients to deliver successful events at all our venues. Their work intertwines with all other departments
of H3, requiring them to be able to multi-task and have an eye on the big picture.
Outstanding service to our clients is ably provided by our Operations team who are there to set up and
pack down, while our experienced Technical Services team provide lighting, sound and production
expertise for our performance and theatrical activity at our venues. Looking after the grass is the job of
our Turf Services team who not only produce exceptional pitches at Seddon Park and FMG Stadium
Waikato that have made us the envy of other stadiums around the country, but also maintain our
venues’ grounds in pristine condition.
Business Support
Driving our business strategy is the Business Support team. This versatile team supports our system for
managing clients and events as well as other key systems that span across all venues, and participates
in the range of financial reporting of the business. Coordination of building and infrastructure projects is
another integral role lead by Business Support.
Our Partners
We work with a number of highly professional, capable partners to deliver world-class events for our
clients. Symbiotic and cooperative, our relationships with Montana Food and Events, Vidcom, Red
Badge and other providers enable us to round out our services.
H3 Graduate Development Programme 2020 | 3
Employee Profile
Our business provides many of our staff with rewarding career opportunities and experiences.
Here’s what some of our team have to say about working at H3:
TRACEY PACKWOOD – BUSINESS EVENTS EXECUTIVE
Reflecting on the activities of the past year has been phenomenal. In additional to being newly married,
I transitioned from the Graduate Programme and hit the ground running after securing a fulltime position
as Business Development Executive, joining the Business Events team in April 2019.
Since being appointed the role my schedule has been busy attending different tradeshows, as well as
supporting the team hosting guests for the Bespoke 24-hour ‘Taste Of Waikato’ famil in May. Among
the daily activities of sales calls, enquiries and account management of clients, I’ve also been involved
in the planning of our Three of a Kind Local Express Venue Famil, plus planning and promotion of the
Grandstand Christmas Package. I’ve loved every minute of the role and learning about the Business
Events industry. I’m enjoying making connections with clients and others throughout the industry.
Part of my success story has been hugely impacted by my involvement in the H3 Graduate Programme.
The range of opportunities that were presented throughout the rotations and placement enabled me to
grow and develop knowledge and skills from a professional perspective. Each of the teams equip and
support you as you grow in your career.
It’s wonderful to see the current graduates progressing through the programme, it’s great to be part of
their journey and I’m excited to see what the future holds for them.
OLIVIA GRIFFITH – GRADUATE
I started the Graduate Programme at the beginning of 2019, having previously worked at ForumPoint2
Conference Partners. Prior to this, I completed my Bachelor of Tourism degree, specialising in Event
Management at the University of Waikato. Having worked in the conference industry, I heard about the
Graduate Programme and knew it was an opportunity that I could not pass.
This year has been a massive learning experience which has not only developed my skills in event
management but has provided me with a deeper understanding of the event process. I started the
Graduate Programme working at NZ Sevens and then working alongside the Impact Events team with
international DJ, Fat Boy Slim. It was great to have exposure of two massive events right from the start.
I will now begin my six-month placement with the Conference and Functions team which will provide me
with more of an insight into Business Events and allow me to settle into a role.
I have truly enjoyed the Graduate Programme so far and am incredibly thankful for the endless
opportunities during my time with H3. They have been an amazing company to work for and each team
has supported me through my learning, to help kick-start my career.
CHELSEA O’REGAN – GRADUATE
Before starting the Graduate Programme at H3, I studied at Auckland University of Technology doing a
Bachelor of Arts in Event Management and Business Management. I always had a passion for events,
gaining experience by working as an Event and Marketing Assistant for Pukekohe Park, focusing on
Horse Racing and Motorsport Events.
I came across the Graduate Programme when I was looking at moving down from Auckland to Hamilton.
I was hoping for a new opportunity and the programme offered the chance to learn about how venues
operate in conjunction with events and gain more experience within the industry I studied. I was very
excited for my new venture when I was given the role as one of the 2019 graduates.
The moment I started with H3 I knew that it would be fast paced with plenty of learning opportunities as
I spent my second week working on the HSBC Sevens. Through my rotations I have had the chance to
do so many amazing jobs, such as working with the Impact team on Fat Boy Slim and Chiefs games,
assisting Marketing with different projects and learning how important everyone’s roles are.
I have thoroughly enjoyed my time rotating through the business and I am looking forward to spending six
months learning more in the Impact team.
H3 Graduate Development Programme 2020 | 4
Programme Structure
H3 offers an exciting opportunity for Graduates in Tourism, Hospitality and Event Management, Marketing or Business
disciplines to get their events industry career off the ground through a broad-based development programme.
The programme is rotation-based, giving you the opportunity to experience all aspects of our business and provide you with
a solid base of knowledge and experience in the events sector.
Graduates will transition through the following stages. After completing at least one placement they may be eligible to apply
for a vacant role within H3 and if successful move straight to the integration stage.
FINDING YOUR FEET DEEP DIVE READY TO WORK INTEGRATION
• 6 - 8 months • Two Placements • 6 months maximum • Successful recruitment to
• Orientation and induction a business as usual role
• Apx 6 months each • Supporting teams
to learn who we are, what within H3
short-term at
we do and how we work • Immersed in the
critical times • Transition into the new
• Practical hands on Operational,
role supported by the
meaningful experiences Business Support, • Assisting with specific
Team Leader
to gain insight into all Marketing or Business project work
aspects of our business Development teams • Opportunity to support
• Further learning
future graduates starting
• 2 - 6 weeks on rotation • Tailored to your interests opportunities
with H3
with each H3 team and business needs
Support & Development
Support
Right from the start, you can expect to receive continuous support and development from our team. Through a combination
of informal and formal coaching, we will help you understand your strengths and areas for development.
Key support contacts include a Programme Manager who will be your mentor in the early stages of the programme. They
will see you get off to a good start with the induction and coordinate your rotations. They provide mentoring support to help
guide your transition to work at H3.
Past participants of the Graduate Programme will help you navigate your way through the programme, sharing their
experiences and tips.
A buddy will also be assigned to you as you work across different teams. As someone who is a peer, they will be there to
help you navigate your way through the work you’ll be assigned and settle in to become part of the H3 team.
When on rotation, your Line Manager will be there to coach you and give you timely feedback. At the end of each rotation
you will get a chance to review your experiences with them.
Development
Over the course of the 18 month period you will have the opportunity to build skills, knowledge and experience through a
mix of formal and on-the-job development, with the majority of your learning being derived from on-the-job experiences.
As you progress to the Deep Dive stage of the programme you’ll complete the New Zealand Certificate for Entertainment
& Event Operations. This is an industry-recognised NZQA approved qualification that enables you to learn more about our
venues and the industry, and develop skills relating to understanding and delivering events, health & safety and customer service.
The qualification is a mix of self-driven learning and research combined with on the job experiences that are assessed
during the programme.
For more information on the qualification check out http://www.skillsactive.org.nz/our-qualifications/performing-arts/
H3 Graduate Development Programme 2020 | 5
Career Opportunities Starting your career with H3 will provide you with an excellent introduction to the world of events. As a graduate completing the programme, you’ll have insight into all departments of H3. Being versatile and adaptable with a willingness to be a team player, you’ll have potential to transition into a range of roles H3 has proven to successfully provide staff opportunities to progress in their career both within H3 and externally. We’ve had staff who have progressed from Duty Manager to Event Coordinator then on to Event Manager, and Administrator to Event Coordinator to Event Manager then Sales Executive. With an ethos of growing and supporting our staff to be the best in the business we facilitate opportunities for staff to put up their hand for new experiences and challenges, taking that next step in their career and personal development. You will experience the chance to work at some of NZ’s leading venues including FMG Stadium Waikato, Seddon Park and Claudelands, which offer state-of-the-art spaces and technology that deliver flexible, responsive solutions for conferences, functions, meetings, sport, exhibitions and entertainment experiences of all sizes. Working with an energetic , passionate team that has been recognised within the industry as being the best in the business, gives you the opportunity to learn from some very experienced people whose knowledge and expertise will also help you on your career journey. Transitioning From The Graduate Development Programme Into A Role As you approach the “integration” stage of the programme and you have met our performance criteria, we will work with you to find a suitable role within H3 that optimises your strengths and abilities, aligns with your career preferences, and fulfills a need within our business. Potential roles may be: EVENTS COORDINATOR DUTY MANAGER MARKETING ASSISTANT EVENT ADMINISTRATOR Each role has the potential to progress to other management roles within the business. Employment Benefits As part of Hamilton City Council you will have access to a range of benefits including Health Checks, Purchasing Privileges, Family and Community Days. Check out our careers website for further information about employee benefits. https://www.hamilton.govt.nz/our-council/careers/workingathcc/ H3 Graduate Development Programme 2020 | 6
Who Are We Looking For? We’d love to hear from you if you are a new graduate with a degree or diploma in one of, but not limited to the following areas: • Event Management • Marketing, Communications & Public Relations • Hospitality and Tourism • Business Management We will also consider applications from those who are new to their career and have practical, industry related experience. Ultimately, you will be motivated to build a career in the events sector. You may also have a mix of study with part-time work experience in a customer-focused environment. We are looking for well-rounded, ‘can-do’ people with loads of enthusiasm for a career in our industry. You will be quick to learn, be open to feedback and not be afraid to get stuck in. You will need to be highly adaptable, a team player and willing to try out new things. While we will be there to support you, being inquisitive and self-motivated will help you get the most out of the programme. Previous participation in an activity that gives back to the community or improves the social wellbeing of people in the community is also desirable. This is a fast-paced, busy environment and being able to adjust to the differing demands of our clients and business activities will be crucial. You’ll be tenacious, driven and keen to soak up as much as you can. A team ethic balanced by a capacity to use initiative will be to your advantage. You will be eligible to work in New Zealand. Why Choose Us? No two days are alike at H3, with a range of sporting, conferences, meetings, exhibitions and entertainment on offer year round, as well as day and night. Make no mistake, it takes a lot of effort and commitment to deliver for our clients and guests the high standards that helps to set us apart from our competition. This is not your usual 9-5 environment, with many of our events occurring in evenings and weekends, at times under pressure. You will get a lot of variety and challenge that will position you for an events career. Due to our evergrowing, positive reputation, you will be able to see how we win and deliver amazing, award winning world-class events, conferences, exhibitions and entertainment for our clients and guests. You can expect to be part of a busy, dynamic business, working with a dedicated team. Drawing on our strengths and skills, we work together as ‘one team’ to deliver outstanding service and support. We are driven, ‘can-do’ people with a proven track record of graduate success, so you have no doubt that we are a great employer able to kick-start your career with endless opportunities. H3 Graduate Development Programme 2020 | 7
How To Apply
If this is the opportunity you’ve been waiting for and you fit with what we need, we welcome your application. The application
process involves submitting your CV, cover letter, and completing a series of application questions.
This has previously been a highly sort after opportunity and we invite you to put your best foot forward creating an
application that will stand out from the pack.
Visit the Hamilton City Council’s Careers website to apply:
http://hamilton.careercentre.net.nz
Applications open Monday 7 October and close 9pm Sunday 27 October 2019.
How Many Opportunities Are Available?
For our intake in 2020/21 we will be offering places for up to two graduates on permanent, full time employment. On
completion of the programme Graduates will transition from being a Graduate to an existing permanent role.
Selection Process
Once applications close these will be screened and shortlisted based on a set of key criteria.
Shortlisted candidates will be invited to participate in a video interview where you’ll respond to a set of questions.
Then, if successful you’ll be invited to meet with some of our managers for an interview.
Intake Timing
It’s anticipated graduates who are appointed will start Monday 13 January 2020.
H3 Graduate Development Programme 2020 | 8
FMG Stadium
Waikato
Claudelands
Seddon Park
Internships
From time to time, H3 does offer intern experiences to students.
Please contact us if you are interested in an internship opportunity.
Further Information or Questions?
If you have further questions about our Graduate Development Programme or would like more information
please contact our H3 Operations Manager below:
CLAIRE TOKO | CLAIRE.TOKO@H3GROUP.CO.NZ | +64 21 473 918
H3 | Hamilton City Council
800 Heaphy Terrace, Claudelands, Hamilton 3214, New Zealand
PO Box 9094, Waikato Mail Centre
+64 (7) 929 3000 | info@h3group.co.nz | www.h3group.co.nzYou can also read
