GROUP PRESENTATION 2016 - World Travel Catering ...
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G R O U P P R E S E N TAT I O N
2016
G R O U P P R E S E N TAT I O N
2016
With origins in Group Catair in 1996, and founded by its Co-CEO’s Olivier Sadran ▲
“Newrest ‒ Catering
and Jonathan Stent-Torriani in Toulouse (France), Newrest is today a global leader unlimited” artwork
by Marc Giraud ‒
in multi-sector catering. With 2014/15 revenues under management of almost 1.5 Billion Newrest Morocco, created
for the 10th Anniversary
Euros and more than 28,000 employees worldwide, Newrest is present in 50 countries. of Newrest and inspired
by Pierre Javelle
and Akiko Ida.
Newrest is the only major catering company active in all catering and related hospi-
tality segments including airline catering, rail catering, contract catering, concession
retail, buy-on-board, Remote site and support services.
Newrest/Matmut 03
sailing boat
skipped by
Fabrice Amedeo
and Éric Péron
▶
SUMMARY
▼ ▼
GRO UP GRO UP
01 PRE S E N TAT I O N 02 ACT I V I T I E S
Photo credits: Frédéric Maligne for Newrest,
Alexandre Badot for Newrest Canonica, Newrest
Canonica in Switzerland, Newrest Chile, Newrest
Costa Rica, Newrest Croatia, Stephan from
Orangeline de Pretoria for dnata Newrest, dnata
Newrest, Newrest Gabon, Newrest Ghana, Kopalas
Kyriakos from NLS Studio for Newrest Greece,
Newrest Gulf, Marc Giraud for Newrest Morocco,
Newrest Morocco, Mario Jorge for Newrest Wagons-
Lits in Portugal, Newrest Private, Corine Tellier for
Newrest in Reunion Island, Newrest Saudia Airlines
Catering, Newrest SOS, Newrest Wacasco, Muneeb
Khan for Newrest Wacasco, ÖBB-PV AG for Newrest
Wagons-Lits in Austria, Xanthe Cooke for Newrest
Zambia, Fotolia. Newrest/Matmut's boat photos:
Reportersdularge.com
Cover: Hernan Hernandez, Newrest chef at Paris Orly
unit (ORY). Portrait by Frédéric Maligne.
Creation: Newrest
P. 04 P. 24
N E W R E ST I S . . . P. 06 I N F L I G H T P. 26
H I STO R Y P. 08 R A I L P. 30
G R O U P ST R U CT U R E P. 10 R E M OT E S I T E P. 34
GLOBAL NETWORK P. 12 C AT E R I N G P. 38
KEY FIGURES P. 14 R E TA I L P. 42
SHAREHOLDER
ST R U CT U R E P. 15
EXECUTIVE BOARD P. 16
O R G A N I Z AT I O N
C H A RT P. 18
N E W R E ST ' S
CO M M I T M E N TS P. 20
04 05
G R O U P P R E S E N TAT I O N
01
A320 airplane
loading ‒ Athens
airport (ATH),
Greece
◀
06 07
Group Presentation 2016 ▶ 01 Group Presentation
N E W R E ST I S . . .
50
CO U N T R I E S
5 954.9 M€ 1,495.0 M€ €
A CT I V I T Y Consolidated Sales under management
S E CTO R S sales 2014∙15 2014∙15
1,000,000 28,000
MEALS SERVED EMPLOYEES
PER DAY
08 09
Group Presentation 2016 ▶ 01 Group Presentation
H I STO R Y
1996 2005 2015
Joint venture dnata
Newrest in South Africa
Acquisition of and Newrest Gulf in Qatar,
Compagnie des Kuwait, Bahrain and UEA
Newrest celebrates its 10th Anniversary
wagons-lits
Award of SNCF train
Acquisition of Casa
C R E AT I O N C R E AT I O N
Acquisition of Airshop contract in France
Phillips in Costa Rica
O F C ATA I R OF NEWREST Starting of operations
by Olivier Sadran in New Caledonia
2010 2013
2001 2006 2008 2012 2014
Joint venture with Saudia Joint venture with SOS Acquisition of Atasa
Merger of Catair with Opening of the inflight Catering in Saudi Arabia, in the Philippines in Morocco
Eurest Inflight (Compass catering unit at Paris and Wacasco in Oman and Red Med in Algeria
Acquisition of 100% of
inflight catering division) Charles de Gaulle Acquisition of LSG Sky IPO Saudia Airlines First Catering in Ghana,
Chefs in Spain Catering Zambia and RSA
14 COU NTR I E S 28 CO UN TRIES 46 CO UN TRIES 49 CO UNT RI ES
2 ACTI VI TY S E CTORS 4 ACTIVITY SECTO RS 5 ACTIVITY SECTO RS 5 ACTIVI TY S ECTORS
8,000 E MPLOY E E S 12,100 EMP LOYEES 23,000 EMP LOYEES 28,000 EM PLOYEES
10 11
Group Presentation 2016 ▶ 01 Group Presentation
G R O U P ST R U CT U R E
TUR N OVER BY B USINESS ACT I V I TY DI ST RI BUT I O N
(Managed ∙ excluding Saudia Catering) (Total number of served meals in 2014/15)
18.6%
C AT E RIN G
15.2%
44.1% R E M OTE SI TE 12.9%
IN F LIGHT R E M OT E S IT E
13.1% 59.3%
CATE R I NG
I NFLI G H T
5.6%
RA IL
24.4% 3.2%
RAIL
R E TA I L
3.6%
R E TA IL
I NFLI G HT RAIL REMOTE SITE CAT E RI N G RE TA I L
30 CO U N T R I E S 4 COU NTR I E S 24 COU NTR I E S 26 CO UN TRIES 14 CO UN TRIES
* Managed
429.5 M€ 236.9 M€ 147.4 M€ 127.5 M€ 31.4 M€
excluding
Turnover* Turnover* Turnover* Turnover* Turnover*
Saudia
Catering
ACTI V I TI ES ACTIVITIES ACTIVITIES ACT I V I T I E S ACT I V I T I E S
• C atering • C atering •C amp construction Catering in: • Proprietary brands
• V IP Catering •H otel services & management • C ompanies • I nternational franchises
• B uy on board • L ogistics •H otel services • A dministration • L ocal franchises
• D uty Free on bord • S ervices to • C atering • Education • B ars, shops and
• L ounges passengers (B to C) • L eisure • H ealth system restaurants in airports,
• I ntegrated mangagement • C ounsel & technical • F acility management • Facility management at highway service
services assistance (B to B) ◀
stations, on board ships
• L ogistics Lunch service
and at bus terminals at Mejillones’
petrol extraction
▼ ▼ ▼ ▼ ▼ camp – Chile
SUBS I DA R I E S SUBSIDARY SUBSIDARY SU BSI DA RY SU BSI DA RY
• Newrest Inflight Newrest Wagons-Lits Newrest Remote site Newrest Catering Newrest Retail
• Airshop Solutions
• Airshop
12 13
Group Presentation 2016 ▶ 01 Group Presentation
GLOBAL NETWORK T URN OV E R BY DI V I S I O N
(Managed)
39.9%
EUROPE
EUROPE
Austria
Belgium
Croatia
Cyprus
France
French West Indies M IDDL E-EAST, 8.2%
Greece AME R I C A
ASIA & OCEANIA
The Netherlands
Bahrain
Portugal
Reunion Island Kuwait 7.8%
NO RTH AFR I C A
New Caledonia new
Spain
Switzerland Oman
United Kingdom Philippines 5.6%
Qatar S O U TH E R N AFR I C A
Saudi Arabia
United Arab Emirates
38.5%
MI D D LE - E AST, AS I A
& O C E ANI A
GRO UP’ S T URN OV E R E VO LUT I O N BY DI V I S I O N
(Managed turnover between 2013/ 14 and 2014/ 15)
EU R O PE AM ER ICA NO RT H AF R ICA S O U T HER N MID D LE-EAST,
AF R ICA ASIA & OC EAN IA
▲ +6.1% 6 00 M€
AM E RI C A ▲ +17.2%
Bolivia
Brazil
Canada
AF RICA
NORTH AFRICA SOUTHERN AFRICA 400 M€
Chile
Costa Rica new Algeria Angola
French Polynesia Egypt Cameroon
Mexico Ghana Congo-Brazzaville
Panama Guinea-Conakry Gabon 2 00 M€
Peru Liberia Madagascar ▲ +9.5% ▲ +4.0%
Libya Mozambique ▲ +8.0%
Morocco South Africa
Niger Tanzania new
Nigeria Uganda 0 M€
Tunisia Zambia 2 0 1 4 /1 5 : 596.2 M € 2 0 1 4 /1 5 : 1 2 1.9 M € 2 0 1 4 /1 5 : 1 1 7.2 M € 2 0 1 4/1 5 : 8 3.6 M € 2 0 1 4 / 15 : 5 76. 2 M €
2 0 1 3 /1 4 : 561.9 M € 2 0 1 3 /1 4 : 1 1 1.3 M € 2 0 1 3 /1 4 : 1 1 2.8 M € 2 0 1 3 /1 4 : 77.4 M € 2 0 1 3 / 1 4 : 49 1. 8 M €
14 15
Group Presentation 2016 ▶ 01 Group Presentation
KEY FIGURES
G R OUP ’S TURNOVER EVOLUTION GRO UP’ S F I V E M A J O R CO UN T RI E S T URN OV E RS
(in million euros) (% of Group’s total managed turnover 2014/ 15 ∙ excluding Saudia Catering)
1,6 0 0 M€
1,495.0
FRANC E
1, 40 0 M€ MO R O CCO
35.9% 6.7 %
1,318.5
1, 200 M€ 348.8 M€
65.6 M€
1, 00 0 M€ S PAI N GREECE
1,085.0
987.3
11.7% 4.1%
954.9
893.9
880.3
800 M€
114.1 M€ 40.1 M€
716.0
662.0
6 00 M€ PERU
638.6
OTH E R CO U NTR I E S
618.2
4.1%
595.1
37.5%
569.5
4 00 M€
39.5 M€
432.1
364.1 M€
384.6
372.6
307.1
282.1
200 M€
261.0
241.5
196.0
0 M€
2 0 0 4 / 0 5 2005/ 06 2006/ 07 2007/ 08 2008 /09 2009/10 2010/11 2011/12 2012/13 2013/14 2014/15
■ Consolidated turnover ¦ ■ Managed turnover (including Saudia Catering)
S H A R E H O L D E R S ST R U CT U R E
A solid economic development of a company requires remaining shares held by trusted private investors.
SAUD I A C ATER ING’ S TURNOVER EVOLUTION a solid shareholder structure. Newrest Group’s cap- The company is therefore in control of its strategic
(Not consolidated, minority shareholding under Newrest management)
ital is majority-owned by its management – Newrest choices – and shall continue to choose long-term
is held at 90.2% by over 250 managers – with the sustainable development over short-term gains.
597 M$
9.8 %
6 00 M$ 555 M$
542 M$
FI N AN CI AL
446 M$ I N V ESTO RS:
67 %
69 %
4 00 M$ 383 M$
69 %
284 M$ 313 M$ 5.4 %
69 %
272 M$ NA XI C AP PARTNE RS
90.2 %
236 M$
72 %
2.9 %
75 %
77 %
80 %
200 M$
84 %
AR D I AN ( E X. A X A P E )
MAN AG EMEN T
1.5 %
0 M$ B NP PAR I B AS DVP
2007 2008 2009 2010 2011 2012 2013 2014 2015
■ Airline Catering ¦ ■ Other activities
16 17
Group Presentation 2016 ▶ 01 Group Presentation
EXECUTIVE BOARD
▶ 1OLIVIER SADRAN 2JONATHAN STENT-TORRIANI
CHIEF EXECUTIVE OFFICER CHIEF EXECUTIVE OFFICER
Olivier Sadran is the founder of Catair in France in Previously CEO of Compass Group Southern Europe,
1996 and was principally responsible for the devel- and partner of Olivier Sadran in a number of ven-
opment of the company under the name of Eurest tures, he brings his strategic and senior manage-
Inflight Services. French entrepreneur, he is the ment experience acquired over numerous years in
principal shareholder of several French companies the airline catering, industrial catering and hotel
in different sectors. services industries to the Group.
1 2
3Emmanuelle 4Olivier 5Benoît VIGNON 6Monika
BO CCA RDO PUI G MAURICETTE M A J O R P R OJ E CTS
& A U D I T D I R E CTO R
TRAWINSKA
VICE PRESIDENT VICE PRESIDENT G E N E R A L S E C R E TA R Y
EUROPE DIVISION FRANCE Benoît graduated from Business
Graduate of International Busi-
Graduate of Essec in 1991, Emma- Olivier has worked for the Group School and joined Newrest in
ness Law, Monika joined Newrest
nuelle initially worked for Arthur in several positions for over a 2012 after gaining several years
in 2006 as Legal Counsel. After
Andersen and Ernst & Young. decade, amongst which Coun- of experience working with E&Y in
assisting the presidents during
Recruited in 2000, she was in try Manager (France, Tunisia), Paris. He brought his expertise in
several years, she was promoted
charge of Group Finance, Coun- head of North Africa Division and process structuring to the Group,
in 2012 to Corporate Secretary.
try Manager (France) and Internal Vice President Africa. Finally, he first occupying the post of Inter-
Monika is responsible for legal
Audit. Emmanuelle has opera- was promoted to Vice President nal Auditor before being named
Group’s activities and is based in
tional responsibility for Europe France. Olivier is based in Tou- Director for Major Projects &
Toulouse, France.
Division and is based in Toulouse, louse, France. Audits in 2015. Benoît is based in
France. Toulouse, France.
3 4 5 6
7 Pierre BRUGÈRE 8 Pascal REGIMBAUD 9Jessica HAYES 10 Matthieu JEANDEL
VICE PRESIDENT VICE PRESIDENT CO M M E R C I A L D I R E CTO R VICE PRESIDENT FINANCES
S ALE S & MAR K E TI NG R E MOTE S I TE INFLIGHT & RAIL & AD M IN IST RAT ION
After many years of experience Pascal Regimbaud was in charge After having graduated from Inter- Matthieu held various financial
in airlines (United Airlines, Air of operations and later of the national Management and gath- roles first with Thalès, then with
France, UTA), airline catering and commercial department for Uni- ered years of experience in the Deloitte & Touche Corporate
concession contract companies versal Sodexo, before being in hotel industry working for Marri- Finance. He joined Compass
(LSG, Elior), Pierre joined Newrest charge of the commercial division ots Hotels, Jessica joined Newrest Group in 2003, based in Dubai
in 2007. Previously VP of Europe, of CIS. He joined Newrest in 2008 – formerly Catair – in 2002. She with responsibility for finance in
Pierre has now the commercial in order to develop the Remote held several financial and com- the Middle East and Africa. Join-
responsibility for all activity sec- site Division, bringing new com- mercial positions before being ing Newrest in 2006, Matthieu is
tors. He is based in Toulouse, petence and know-how. Pascal is promoted to Commercial Director today in charge of Finance and
France. based in Toulouse, France. for inflight and rail in 2015. Jessica Administration. He is based in
is based in Toulouse, France. Toulouse, France.
7 8 9 10
11 Olivier LAURAC 12 Fa bi e n RE VO L 13 O l i v i e r S UA RE Z 14 Marc STA R K É
VICE PRESIDENT CO O MI D D LE - E AST CO O N O R T H A F R I C A CO O S O U T H E R N A F R I C A
AME R I C A D I VI S I O N D I VI S I O N, AS I A & O C E ANI A D I VI S I O N D I VI SION
Graduate of Science Speciali- Fabien is graduated in economics Olivier works for the Group since Holding a MBA in Hospitality
zation Finance, Olivier worked & marketing with a masterin inter- 1998. Graduated in International Business, Marc has developed
in several countries around the national business. His specializa- Public Law, he hold several posi- his skills working in Asia, the
world. He was recruited in 2008, tion in Asian cultures brought him tions as Commercial and Coun- Middle-East and Africa. He joined
and held positions as Country to Asia before joining Newrest tr y Manager (France, Spain). Newrest Group in 2013 as Coun-
Manager in Oman, Angola and in 2010 as Operations Director. Today, Olivier is Country Manager try Manager Angola. Marc is now
COO in South Africa Division. Today, Fabien is Country Man- Morocco and in charge of North- COO of Southern Africa Division.
Olivier is now Vice President in ager Qatar and COO Middle-East ern Africa Division. He is based in He is based in Johannesburg,
charge of America Division. He is (excluding Saudi Arabia). He is Casablanca, Morocco. South Africa.
based in Santiago de Chile, Chile. based in Doha, Qatar.
11 12 13 1418 19
Henri FISZER
PA RTNER
Group Presentation 2016 ▶ 01 Group Presentation
O R G A N I Z AT I O N C H A RT +
Pa t r i c k T I M B A R T
COUNSEL TO THE CEOS
CEOs
OLIVIER SADRAN J O N AT H A N
S T E N T- TO R R I A N I
CO - C E O
CO - C E O
E UR O P E NORTH SOU T H ERN A M ERI C A & M I D D LE-EA ST,
Emmanuelle AFRIC A A F RI C A F RENC H POLY NESI A A SI A & OC EA NI A
BOCC AR D O PUIG Olivier SUAREZ M a rc STA RKÉ Olivier LAURAC Fa bi e n RE VO L
VICE PRESIDENT COO COO VICE PRESIDENT COO
MID D LE-EAST
Bernard MARTINEZ (Benelux) / Bruno HERICHÉ / Louis MALIKITÉ Yvon MARTINEZ MIDDLE- EAST Wajdy ALGHABBAN
J. VAN DE PORT (Amsterdam) / Arezki AMIR · Remote site BOLIVIA
DIVISIONS
CAMEROON C E O O F S A U D I A C AT E R I N G
F. THEVENON (Brussels) ALGERIA Nicolas PAULY
Olivier BENELUX
Abraham BALIMA Frédéric HILLION OMAN Martial VERINE ·
Olivier SUAREZ / CANADA
MAURICETTE Frédéric GATTEAU / Marc GIRAUD
CONGO -BR A ZZ AVILLE
Fabien REVOL Catering & Remote site
SAUDIA AR ABIA
VICE PRESIDENT Erik DELFOUR Oriane Q ATA R
Louis SHENOUDA · Duty Free MOROCCO
MARRAUD DES GROTTES
FRANCE GABON Jaap ROEST · Inflight & CPU
SPA IN & P O RTUG A L
Nicolas LETELLIER CHILE SAUDIA AR ABIA
Pierre MAGNARD TUNISIA
Thomas MATTHEY
SOUTH AFRICA Pierre MARTENS
AUSTRIA
Xavier TERRIER C O S TA R I C A
Manuella KAPAGIANNIDI GHANA
Sountou BOUSSO
ANGOLA Felicia GASPAR OCEANIA ASIA
E. LEPRÊTRE · Inflight / GREECE & CYPRUS
F. CARPENTIER · Rail / Sébastien JOLY MEXICO Aurélie GUEGUEN Louis-Paul HEUSSAFF
Xavier DELALANDE GUINE A- CONAKRY
Alexandre LELIÈVRE
FRANCE MADAGASCAR Olivier BILLEREY NEW CALEDONIA PHILIPPINES
C R O AT I A
Thomas GINOUVES Jean-Luc SADRAN PERU
Philippe TÉTU LIBERIA
Zied MANOUBI
FRENCH WEST INDIES UGANDA Arnaud PRADEL
SWITZERL AND
Jean-Charles BOUQUET Jean-Pierre DE VIDO F R E N C H P O LY N E S I A
Peter BERKELEY NIGER
Jean-Charles LANCIAUX
REUNION ISL AND ZAMBIA
UNITED KINGDOM
Laurent MOUSSARD
NIGERIA
SALES FINANCES HUMAN QHSE MAJOR PROJECTS IT SERVICES COMMUNICATION DIGITAL LEGAL
& MARKETING & ADMINISTRATION RESOURCES & INTERNAL AUDIT
Pierre BRUGÈRE Matthieu JEANDEL Guillaume JARLAN Teresa ESPADA Benoît VIGNON Christophe Dominique Baptiste Monika
VICE PRESIDENT
SALES & MARKETING
VICE PRESIDENT FINANCES
& A D M I N I S T R AT I O N
HUMAN RESOURCES QHSE DIREC TOR MAJOR PROJECTS BAJON PILATTE CHANOURDIE TRAWINSKA
DIREC TOR & INTERNAL AUDIT DIRECTOR IT DIREC TOR C O M M U N I C AT I O N D I G I TA L P R O J E C T G E N E R A L S E C R E TA R Y
DIREC TOR MANAGER
M AT R I X
Pa s c al REG IMB AUD Th o ma s L I A RTE
C O N S O L I D AT I O N & R E P O R T I N G Nico la s GO NZ A L E S
VICE PRESIDENT REMOTE SITE
INTERNAL AUDITOR INFLIGHT
Je s sic a H AY E S A le x an dre
COMMERCIAL DIRECTOR CEL L IER- CO URTIL
INFLIGHT & RAIL GROUP TREASURER Emmanu e l B O NNIN
PROJECT MANAGER
C at h e r in e CH A PL A IN X av ie r PA L A ISE
C O M M E R C I A L D I R E C T O R C AT E R I N G
G R O U P TA X20 21
Group Presentation 2016 ▶ 01 Group Presentation
N E W R E ST ' S CO M M I T M E N TS …
Employees
receiving A L O N G -T E R M V I S I O N
certificates ‒
QDVC Um
Al Hawaya Newrest's strategic choices are based on an over-
labour commu-
nity, Qatar
all vision that includes calculated risk-taking, and
favours solid opportunities and long-term invest-
▶
ments. To promote this long-term vision of the
business among management, Newrest constantly
ensures transparency and equity.
…TO I TS E M P L OY E E S
Newrest is very vigilant in terms of humanresources
to ensure it provides quality services to its clients.
The optimal management of employees and skill
development for all personnel are the cornerstone
of our strategy. The Group takes the position that
respect for working conditions is a fundamental
value. It also undertakes to motivate its teams and
promote the continuous training of personnel.
E Q UA L O P P O RT U N I T Y
preparation of a meal, from menu design to service. & A N T I - D I S C R I M I N AT I O N
Whether with regard to its employees, clients or suppliers, Newrest These processes apply to all of the Newrest Group I N E M P L OY M E N T
is committed to excellence in essential areas: the taste and dietary teams. In fact, the objective of our Management
Newrest is committed to ensuring all employees are
balance of meals, the quality and safety of products and services, System is to be integrated, which has allowed us
treated equally. In accordance with its recruitment
to achieve other certifications when our clients so
respect for human rights and working conditions, as well as the envi- require for their markets.
policy, it is attentive to the experience and dyna-
ronment, and the fight against corruption. Newrest also strictly mism of applicants while guaranteeing equal oppor-
tunity for everyone.
complies with international standards and recommendations and takes C U ST O M E R S AT I S FA CT I O N
all measures required to ensure conformity. Newrest implemented a number of tools to identify O PT I M A L W O R K I N G
the level of satisfaction of its clients. For Inflight CO N D I T I O N S
catering, the Group created a common QMS data- & O CC U PAT I O N A L S A F E T Y
…TO I TS C L I E N TS implemented a nutrition campaign called “Marcel base for all of the businesses, which includes all inci-
The Group is committed to strict compliance with
A N D CO N S U M E R S & Linda” for adults and “Madeleine” for children. A
poster campaign raises personnel's awareness on
dents of which the Group has been informed. How-
ever, when we are in direct contact with the client,
labour laws and to offering its employees a comfort-
able, healthy and safe work environment.
dietary balance, the importance of physical activity, such as in canteens or corporate cafeterias and on
In all of our kitchens and canteens, our employees
the prevention of cardiovascular problems, etc. This Remote sites, areas of improvement are identified
are committed to offering consumers balanced, var-
communication often includes a nutritional assess- through customised satisfaction surveys.
W E L L- B E I N G O F E M P L O Y E E S
ied and tasty meals, while scrupulously complying
ment that is offered to consumers. Newrest is very attentive to the health and well-being
with hygiene standards.
O P E R AT I O N A L O PT I M I S AT I O N of its employees the Group takes all possible meas-
A PA S S I O N F O R TA ST E O PT I M A L Q UA L I T Y & H Y G I E N E AND IT TOOLS ures to offer the best access possible to healthcare
CO N D I T I O N S services, in particular in the developing countries in
Thanks to its constant search for innovative solutions
At Newrest, meals are not just about eating. We which it operates. Through small and more extensive
The Newrest Group applies very strict hygiene to optimise its operations and improve its respon-
make sure meals are delightful for the palate and a actions, Newrest is also committed to making sure
and quality rules, which is required in a stringent, siveness, Newrest has acquired specific expertise in
pleasant moment of sharing. the daily work environment is more pleasant and
demanding and sensitive sector: Catering. Service catering. By reducing its costs in the procurement
comfortable for all of its employees.
quality is at the heart of employee concerns. Every chain and by realising internal synergies, the Group
H E A LT H Y N U T R I T I O N day, they endeavour to satisfy the needs and require- can offer its clients the best service at the best price.
Newrest establishes healthy meal plans in all of ments of our clients. Newrest has implemented With this in mind, we have acquired specific IT tools
E M P L OY E E T R A I N I N G
its locations in partnership with its clients. On a Quality Management System that includes very to allow our employees to better manage their tasks In a market in constant change, skills must be
group catering and Remote site premises, we have strict processes covering all of the stages of the on a daily basis: “Winflight” and “Winrest” software. upgraded. Newrest is highly committed to the22 N E W R E ST ' S CO M M I T M E N TS … 23
Group Presentation 2016 ▶ 01 Group Presentation
professionalism of its employees and takes every transparent and based on honesty. This requirement …TO I TS S O C I A L products, waste treatment and reduction, and the
measure required to offer appropriate training
regardless of the employee's position. This training
applies in particular to our suppliers: unfair competi-
tion is not allowed. ENVIRONMENT “Zero Paper” policy are just a few examples of the
Group's objectives.
relates to general subjects (languages, computers,
Newrest is committed to the social environment of
team management, etc.); topics specific to cater- F I G H T A G A I N S T CO R R U PT I O N every country in which it is present. In light of our
I S O 1 4 0 0 1 C E RT I F I C AT I O N
ing trades (food safety, HACCP, kitchen production,
The Group formally prohibits its employees from respect for the principles of the Universal Declara-
POLICY
food allergies, traceability, etc.); subjects specific to
making gifts or offering cash to its clients' repre- tion of Human Rights, we support NGO activities In 2014, the Newrest Group launched an exten-
aviation (aviation safety, safety procedures for air-
sentatives or officials as incentives for the signing in countries where we work or undertake our own sive ISO 14001 certification campaign for its units.
craft access, airplane landing for the inflight handling
of contracts. Additionally, Newrest personnel refuse actions. ISO 14001 certification covers environmental man-
business, etc.), and topics specific to Remote sites
any gift offered by suppliers or partners that are agement. It is based on the principle of continuous
(HUET and BOSIET for offshore oil sites, survival at
sea, etc.). This training is provided either externally
approved or seeking approval in order to close a deal LOCAL PROCUREMENT improvement in environmental performance by man-
or internally by our HSE managers, site managers or
or lower prices. The Group also prohibits all forms & CO L L A B O R AT I O N aging the impact of the company's business. In the
chef trainers.
of pressure or bribery towards sanitation inspection W I T H CO O P E R AT I V E S framework of this certification, today, 6 countries
personnel in order to have them ignore potential have been certified ISO 14001:2004: Austria, Bolivia,
To support local products, Newrest has entered into
breaches of hygiene standards. All of these rules Greece, Cyprus, Switzerland and Tunisia.
S P O RTS - B A S E D M O T I V AT I O N apply to every country, regardless of whether cor-
partnerships with farm cooperatives throughout the
world. These purchases may represent up to 12% of
All sorts of different sports events were organised ruption is common or not.
the amount of local purchases, as is the case, for
LOCAL PROCUREMENT
throughout the Group in 2014/15. In fact, Newrest
example, in Morocco. Most of the products pur-
& O R G A N I C P R O D U CTS
encourages its employees to participate in a sports FA I R CO M P E T I T I O N chased from the cooperatives are fresh produce such To minimise its environmental impact, a major pol-
activity on a regular basis, as well as in sports
Foul play is unacceptable in any invitation to ten- as fruits and vegetables, dairy products and eggs. icy of the Group targets the management of its pur-
events. Sports, which are beneficial for both the
der that Newrest Group responds to. Contracts chases: by reducing transport and favouring produce
body and mind, boost personal energy and favour
a team spirit.
can only be won during normal tender processes I N V O LV E M E N T I N L O C A L farmed without pesticides, Newrest supports sus-
involving various participants. Dumping practices CO M M U N I T I E S tainable, responsible agriculture.
regarding labour and prices do not comply with mar-
Wherever the Newrest Group is present, it is involved
W A ST E R E C Y C L I N G
…TO I TS PA RT N E R S ket rules and are not tolerated. Prices are studied
independently. No agreements are made with the
in the life of local communities and neighbouring
& R E D U CT I O N P O L I C Y
towns. We hire our personnel close to our work
competition. Offers proposed for all contracts are
Regardless of which country is involved, relations sites, provide training and enter into partnerships to A major endeavour to minimise our environmental
evaluated jointly by country, zone and sales manag-
with the Newrest Group's partners must be fully improve daily life in these communities. footprint is the reduction and recycling of waste. On
ers in the business corresponding to the invitation
all of our sites and in all of our production units, a
to tender. The process of answering and awarding
contracts is also closely monitored by the matrix
SOCIAL RESPONSIBILITY waste-sorting process has been systematically created
to reuse a large part of our waste, such as cardboard,
organisation. In the countries in which it is present, the Newrest
glass, paper, electronic devices, green waste, etc.
Group participates in projects and social actions to
FA I R S U P P L I E R S E L E CT I O N which it is committed.
L E S S U S E O F PA P E R
Suppliers are selected by external audit. To be
approved, suppliers must imperatively comply with
S O C I A L A CT I O N S I N FA V O U R Since the Group was founded, Newrest has com-
certain rules. The only criteria on which we base our
OF CHILDREN mitted to a paper reduction policy. We favour digital
communication while using - for paper copies that
selection are quality of products, inventory manage- In recent years, the Group has committed to the
we cannot avoid - eco-friendly materials. The basic
ment, freshness, transport system and a continuous reduction of its budget for press ads and paid adver-
rule in this case is black and white printing on both
cold chain. Supplier audit procedures and question- tising, and to transfer these savings to social actions,
sides of a sheet.
naires have been established by Newrest and are in particular involving children.
used in all countries. During invitation to tender
processes, each country must receive a price quote
E N E R G Y CO N S U M PT I O N
R E D U CT I O N
from at least three different suppliers and the pro- …TO T H E P L A N E T
cess must be deployed at least once per year for The Group's sustainable development plan sets out
all the families of products purchased. Obviously, An ecological balance is the one and only guarantee strict rules in terms of the reduction of electricity
contracts are always drafted locally to ensure there of achieving harmony between the needs of man- and fuel. In prior years, simple initiatives allowed us
is a legal tie between Newrest's entities and the kind and nature. Newrest, aware of the importance to reduce our ecological footprint: systematic clos-
suppliers. of sustainable development, has adopted essential ing of doors and turning off lights, computers, heat-
environmental values. The use of local seasonal ing and air conditioning.Newrest is today a global leader
G R O U P A CT I V I T I E S
in multi-sector catering. The Group
is the only major catering company
active in all catering and related
hospitality segments including airline
catering, buy-on-board, rail catering,
concession retail, duty-free, contract
catering, Remote site and support
services. Newrest is committed
to constant improvement and innova-
tion for its clients, the well-being
and progress of its employees
and managers, a sustainable and
durable development of the company,
and total respect of social
and environmental values in all
of its activities.
02
Small dishes
proposed in our
airport lounge
in Johannesburg
– South Africa
◀26 27
Group Presentation 2016 ▶ 02 Group Ac tivities
INFLIGHT
Newrest high
loader on the
way to client’s
airplane –
Athens airport
(ATH), Greece
▶
429.5 M€ 593,000 71
Managed turnover 2014∙15 Meals served Production
excluding SACC per day units
Inflight catering, duty-free catering service. Whether based on religious, cul-
tural, medical, or health reasons, our passengers’
MEALS SERVED BY DIVISIONS on board, integrated manage- dietary requests are always fulfilled. Our nutrition-
(Served meals in inflight business)
ment of inflight and logistics. ists offer advice and support in orienting airlines’
requirements. Health and quality experts are always
By providing all of these services, available to ensure that quality, hygiene, and food
Newrest Inflight is taking safety standards are optimal. We rigorously imple-
55.4% 7.5% responsibility for everything ment HACCP standards and most of our units are
ISO 9001 certified. Our teams have ongoing training
A M E R I CA
EURO PE
that is not a core part to guarantee an excellent level of service on a con-
3.3% stant basis. Recording data related to the reception
SOUT H E R N A FR I CA of the airline business. and handling of ingredients for each service guar-
31.8% 2.0% antees accessible and easily consulted traceability.
MIDDLE- EAST NORTH A FR I CA
I N F L I G H T C AT E R I N G
Newrest Inflight creates customized meals adapted
D U T Y- F R E E & B U Y- O N - B O A R D
to meet the high quality standards of airlines. Every Newrest integrated the management of all inflight
Newrest inflight’s international network counts 71 production units and 21 logistic centres day, our production units develop thousands of services to its subsidiary Airshop Solutions for
in 30 countries all around the world, mainly in Europe and America. recipes for the most prestigious airlines as well as airlines offering paid services (snack and duty-
low-cost companies who choose a more simplified free sales) on board their flights. With regard to28 INFLIGHT 29
Group Presentation 2016 ▶ 02 Group Ac tivities
A I RPO RT LO UN GE S & V I P C AT E R I N G
▶
DE DI CAT E D UN I TS N E T WO RK
Opposite:
Trolley
preparation and
loading 1 CHI LE ‒ Santiago (SCL)
4 2 CROATI A ‒ Dubrovnik (DBV)
Below: 13
Departure of 2 3 CY PRUS ‒ Larnaca (LCA)
12
charged trolleys 4 FRA N CE ‒ Le Bourget (LBG) / Nice (NCE) /
for delivery 9 6 3 Charles de Gaulle (CDG)
Newrest Servair’s 11 5 FREN CH W EST I N D I ES ‒
production 7
Pointe-à-Pitre (PTP) / Fort-de-France (FDF)
unit – Santiago
de Chile, Chile 6 G REECE ‒ Athens (ATH) /
Thessaloniki (SKG)
5 7 MOROCCO ‒ Casablanca (CMN) /
Marrakesh (RAK) / Tangier (TNG)
8 8 N I G ERI A ‒ Lagos (LOS) / Abuja (ABV)
9 PORTU GA L ‒ Faro (FAO)
14 10 SOU TH A FRI CA ‒ Cape Town (CPT) /
Johannesburg (JNB)
1 1 SAU D I A RA B I A ‒ Dammam (DMM) /
Jeddah (JED) / Medina (MED) /
Riyadh (RUH)
230 15,570 44 1 Airport lounges
10 1 2 SPA I N ‒ Ibiza (IBZ) /
Malaga (AGP) /
Madrid (MAD) /
Palma de Mallorca (PMI)
Clients Flights delivered per week Airport Lounges VIP catering dedicated units 13 SWI TZ ERLA N D ‒ Geneva (GVA)
14 ZA MB I A ‒ Lusaka (LUN)
Left: Swiss Air
airport lounge
at Geneva
airport (GVA) –
marketing, our teams regularly renew the ranges of and service companies on behalf of our clients. They Switzerland
products for sale, organize promotions for passen- work in operations, logistics & equipment, hygiene ◀
gers and incentives for the crew, and develop attrac- & quality, finance & reporting, and purchase & mar-
tive communication tools (on-board brochures, vid- keting. Airlines who hire Airshop Solutions are freed
eos, and announcements). Regarding logistics, they from all responsibilities that are not directly related
manage the entire process, which they adapt to the to air transport.
specific requirements of each company.
V I P C AT E R I N G
I N T E G R AT E D M A N A G E M E N T Newrest Inflight has developed specific expertise in
SERVICES business-class and VIP flights. Our teams can meet
Airshop Solutions, a Newrest subsidiary, coordinates the requests of important clients on a case by case
all catering, logistics and supply-chain services for basis. They listen to clients in order to develop ideal
on-board products, manages clients’ worldwide menus, select exceptional wines, and implement all SOME REFERENCES
catering network and negotiates with all catering services that help make the flight an unforgettable
experience. They also rely on a network of well-
known suppliers who contribute to the service’s
excellence and refinement.
AIRPORT LOUNGES
Newrest Inflight manages welcome lounges for air-
lines and airports. As part of this service, we manage
all aspects of the lounge: layout and design of the
room, supplying equipment, welcoming travelers,
and purchasing food and beverages.30 31
Group Presentation 2016 ▶ 02 Group Ac tivities
RAIL
Newrest Wag-
ons-Lits’ on board
sales represent-
atives – Vienna’s
central station,
Austria
▶
236.9 M€ 56,000 17
Turnover Meals served Logistic
2014∙15 per day centers
TUR N OVER BY COUNTRY Creator of services for railway seat. In standard class, the trolley serves drinks and
snacks. We provide services that meet passenger
(Total consolidated 2014/ 15 rail turnover) operators, Newrest Wagons-Lits expectations during their entire trip.
offers a wide range of catering
and hotel services. It also H OT E L S E R V I C E S
7.6% provides numerous services
AUST R I A
We have a versatile crew, attentive to the comfort
91.4% 0.8% to ensure that travel is easy and safety of our passengers. They ensure the main-
PORT UG A L tenance and cleanliness of trains and provide peace
F RAN CE
and enjoyable for passengers. of mind for passengers. We are the only operator
0.2% offering a global service concept combining railway
CA NA DA
safety and on-board services.
O N - B O A R D C AT E R I N G
Newrest Wagons-Lits offers a full range of on-board
services: bar, dining car, and catering. Passengers
S E R V I C E S F O R PA S S E N G E R S
Newrest Wagons-Lits’ 2,900 employees offer services
to 9 railway companies in 4 different countries. can relax and have a bite to eat at bars and dining The full range of services offered by Newrest Wag-
cars. In first class, meal trays are served at the ons-Lits corresponds to each part of the journey:32 RAIL 33
Group Presentation 2016 ▶ 02 Group Ac tivities
▶
ACT I V I TY DI ST RI BUT I O N
(Total number of served meals in 2014/ 15)
Opposite:
Newrest
Wagons-Lits'
sales represent-
ative serving
a client in TGV’s
first class –
France
29.9%
Below:
Bar service on
Alfa Pendular AT-S E AT-S E RV IC E
trains – Newrest
Wagons-Lits for 66.9%
Comboios de B AR S E RVI C E
Portugal
3.2%
N IGH T T RA IN S
280,000 32,700 2,900 Newrest Wagons-Lits applies its know-how on board of more than 5,400 trains per week
Trains delivered Night train voyagers Employees and helps its clients with logistic activities on 8,500 trains a year.
per year per day around the world
OUR REFERENCES
welcome, assistance, information, ticket sales and service concepts, design, a selection of product
checks, access control, baggage assistance, and ranges that correspond to passengers’ expectations,
hotel and taxi reservations. We also escort passen- and optimal organization of on-board services and
gers with specific needs: children, seniors, and per- logistical operations.
sons with reduced mobility.
L O G I ST I C S A CT I V I T I E S
& CO M P L E M E N TA R Y S E R V I C E S
Responsible for supplying the trains, we prepare,
manage, and stock all products necessary for
on-board services to run smoothly and for passen-
gers to be comfortable. Thus, Newrest Wagons-Lits
offers rail operators a complete and coherent ser-
vice chain: stock purchase and management; syn-
chronized loading and unloading of products, con-
tainers and materials; and diagnostic and control
services before departure.
CO N S U LT I N G
& T E C H N I C A L A S S I STA N C E
F O R R A I L O P E R AT O R S
▲ ▲
Newrest Wagons-Lits also offers support services
for railway operators, consulting and technical Trolley loading for “Gare de Lyon” On board complementary service on Alfa
and “Gare Montparnasse” Pendular trains – Newrest Wagons-Lits for
assistance: defining innovative sales and on-board train stations – Paris, France Comboios de Portugal34 35
Group Presentation 2016 ▶ 02 Group Ac tivities
R E M OT E S I T E
Lunch service
at Mejillones’
petrol extraction
camp – Chile
▶
147.4 M€ 39,000 185
Managed turnover 2014∙15 POB served Operation
excluding SACC per day sites
Over the past few years, Newrest Remote site provides turnkey remote camps in
deserts, jungles, or high altitude areas. We assem-
TURNOVER DIVISIONS Remote site has demonstrated ble and develop the design for prefabricated camps
(Total 2014/ 15 Remote site turnover ∙ excluding Saudia Catering)
its ability to respond to the as well as install and manage telecommunications
equipment and all camp utilities (water, electricity,
incredibly varied needs of their waste water, garbage, etc.). We support the economy
clients in the oil and mining by hiring local entrepreneurs to provide some if not
38.0% 16.1% industries. Thus, we became all works or services during the construction phase.
S OUTHERN AF RICA
NORT H A FR I CA one of the references in the field
of Remote site management. R E M OT E S I T E M A N A G E M E N T :
35.5% H OT E L S E R V I C E S , C AT E R I N G
AMERICA 10.4% We work primarily in challenging AND LEISURE
M I DDLE -E A ST,
A SI A & OCE A NI A
and isolated work environments. We manage all aspects of the remote site once con-
struction is complete and it becomes operational.
Newrest Remote site also manages remote sites
Newrest Remote site operates on 185 sites located in 24 countries, primarily that were built by our clients. This is the case with
in challenging and isolated work environments: offshore platforms, camps in the desert, R E M OT E S I T E CO N ST R U CT I O N offshore oil rigs.
jungle operations, high altitude mining sites…
Working in areas that are isolated or difficult to This management includes catering from central
access is a major logistical challenge. Newrest and satellite canteens. The experience acquired in36 R E M OT E S I T E 37
Group Presentation 2016 ▶ 02 Group Ac tivities
▶
TY PO LO GY O F CL I E N TS
Opposite: (Total 2014/ 15 Remote site turnover ∙ excluding Saudia Catering)
Camp
employees
taking a break
Below:
Logistic
activities
QDVC Um
Al Hawaya
35.0%
M IN IN G COM PA N IE S
labour
community ‒
Qatar
48.0%
O I L & G AS CO MPANI E S
17.0%
OT H E R C L IE N TS
6,100 155 24
Employees Clients Countries
Newrest Remote site counts on the expertise of its 6,100 specialised employees,
which are specially trained to operate in extreme environments
this field by the Newrest Group allows us to develop
meals that respect nutrition standards as well as our
clients’ eating habits. We also maintain accommo- SOME REFERENCES
dations for the entire workforce and provide laundry
services. Team managers have hotel training, they
ensure that cleaning and laundry procedures meet
the strictest standards in the sector. Our services
includes utility management and site safety, as well
as creating and running leisure spaces: sports rooms
and fields, movie theaters, libraries, bars, etc. Spe-
cific staff members are dedicated to each activity
sector.
A S S O C I AT E D S E R V I C E S ◀
Opposite:
In the countries where remote sites are located, we Kitchen
also manage guest houses, villas, offices, and other Left:
infrastructure belonging to our clients in large cities. Laundry Services
QDVC Um Al
In the areas surrounding our operations, Newrest Hawaya labour
community
Remote site asks its teams to devote some time to ‒ Qatar
training the local population in fields related to its
activities: cooking classes, hygiene training, school
meals, etc.38 39
Group Presentation 2016 ▶ 02 Group Ac tivities
C AT E R I N G
Self service
in corporate
canteen –
Chile
▶
127.5 M€ 186,000 455
Managed turnover 2014∙15 Meals served Clients &
excluding SACC per day Institutions
Every day around the world, H E A LT H
MEALS SERVED BY DIVISIONS our clients benefit from Newrest Newrest Catering manages meals for patients and
staff in hospital centers and clinics, as well as
(Total number of served catering meals ∙ excluding Saudia Catering)
Catering’s expertise and trust snacks, bars, and cafeterias for visitors (hospitality
them to manage their restau- services). We believe that good meals improve health
24.0% and help sick patients recover. That is why our teams
A M E R I CA
rants or canteens. are attentive to the needs of each patient and scru-
8.9% pulously comply with dietary requirements.
56.9% E UR OPE
NO RTH AF RICA
8.9% CO M PA N I E S
M I DDLE -E A ST, & A D M I N I ST R AT I O N S E D U C AT I O N
A SI A & OCE A NI A
A number of public and private companies, adminis- Newrest Catering manages a number of refectories,
1.3% trations and embassies have trusted Newrest Cater- canteens, restaurants, and hospitality services for
SOUT H E R N A FR I CA ing to manage their restaurant, cafeteria, or recep- teaching establishments including public and pri-
tion lounge. We are convinced that employees who vate elementary schools, secondary schools and
consume their daily meal in a pleasant environment, universities. We know that children, adolescents and
Offering its know-how in 26 countries all around the world,
while being able to choose from a selection of fresh, university students with a healthy, balanced, varied
Newrest Catering is the reference of industrial catering in North Africa: more than
appetizing, and carefully presented products will be diet have a greater chance of intellectual success.
a half of total served meals are produced in the North Africa division.
more efficient. Intellectual capacity and productivity We are fully aware of our responsibility to introduce
are conditionedby the quality of the meal break. children and youth to a variety of flavors.40 C AT E R I N G 41
Group Presentation 2016 ▶ 02 Group Ac tivities
▶
TY PO LO GY O F CL I E N TS
Opposite: (Total number of catering customers ∙ excluding Saudia Catering)
Newrest
employee in
a university
restaurant –
Chile
Below:
Meal
preparation
in a hospital –
Oman 26.5%
S C H OOLS
& U N IV E RS IT IE S
65.1%
CO MPANI E S
4.8%
HOS P ITA LS & C L IN ICS
3.6%
AD M IN IST RAT ION S
6,700 97,500 26
Employees Meals served in North Africa Countries
Newrest Catering’s 6,700 employees, specially dedicated to industrial catering,
elaborate and serve more than 186'000 meals every day.
FA C I L I T Y M A N A G E M E N T
In companies and hospitals, we offer our clients a
SOME REFERENCES
mobile food and beverage service. We can also pro-
vide this type of service with a store in the estab-
lishment. In every country, our production units
are ready to provide catered food tailored to your
needs: meal trays, sandwiches, and any other meal
requested.
A S I N G L E S TA N D A R D
In all the establishments we manage, we are guided
by an identical passion for excellence in all fields Student going
through
related to our management. Newrest Catering the checkout
believes in the vital importance of nutrition and in a high school
canteen ‒ Chile
healthy eating. To this end, we hire qualified staff
◀
to collaborate with our clients and develop diverse
menus. With regard to food safety, continuous ver-
ification of the food manufacturing process is guar-
anteed by our scrupulous compliance with specifica-
tions. When we design our restaurants and canteens,
our first priority is to make them as pleasant as pos-
sible. We believe that this aspect of our management
expresses our ongoing passion for excellence with
regard to the standard of living.42 43
Group Presentation 2016 ▶ 02 Group Ac tivities
R E TA I L
Retail point
of sale illy
Espressamente –
Casablanca
airport (CMN),
Morocco
▶
31.4 M€ 36,000 94
Managed turnover 2014∙15 Clients served Points
excluding SACC per day of sale
In airports, at highway service Break, Caffé Lindo, Sky Shop, The Lunch and Mal-
MEALS SERVED BY DIVISIONS stations, on board ships and inche. The marketing policy for these brands targets
(Total number of served clients ∙ excluding Saudia Catering) harmonisation of points of sale. In each country,
at bus terminals, Newrest Newrest Retail adapts part of the offering to pre-
cisely match specific regional consumer practices.
Retail creates and manages
8.2% retail outlets dedicated to food
A M E R I CA
services, as well as shops. I N T E R N AT I O N A L & L O C A L
81.1% 6.0% FRANCHISES
E UR OPE
NORTH AF RICA
To manage these outlets, Newrest Retail structured For its franchise brand development, Newrest Retail
3.6% three chains to best satisfy market demand: brands has relied on the services of international groups
SOUTH E R N A FR I CA
specific to Newrest Retail, international franchises such as Paul, Illy Café, Pomme de Pain, etc.
1.1 % and local franchises.
In certain countries, local, customised franchise
M I DDLE -E A ST,
A SI A & OCE A NI A concepts allow Newrest Retail to support site man-
agers by providing region-specific offerings. The
Newrest Retail has own-brands and international and local franchises.
P R O P R I E TA R Y B R A N D S inclusion of local franchise brands is one of the tools
Our retail restaurants, bars and shops are located in 14 countries all around the globe. To meet consumer expectations, Newrest Retail has used, for example Medina and Monsieur Brochette
Almost ¾ of retail clients are served in the North Africa Division. designed a portfolio of internal brands such as Daily in Morocco.44 R E TA I L 45
Group Presentation 2016 ▶ 02 Group Ac tivities
▶
TY PO LO GY O F LO CAT I O N S
Opposite: (Total number of points of sale ∙ excluding Saudia Catering)
Retail point
of sale Paul –
Casablanca
airport (CMN),
Morocco
Below:
Retail point
of sale Caffé
Lindo –
Dubrovnik
airport (DBV),
Croatia
86.2% 11.7%
M OTORW AYS
AI R P O RTS
2.1%
OT H E R LOC AT ION S
30 19,500 14
Brands Coffees served per day Countries
Newrest Retail counts 94 points of sale specially developed for the different needs of our clients:
81 points of sale are located in airports and 13 along motorways and other locations
A -Z M A N A G E M E N T C R E AT I V E E X P E R T I S E
Before opening a franchise, Newrest Retail manages The expertise acquired by Newrest Retail allows it
the entire creation process. We rigorously analyse to continue to create other customised retail con- SOME REFERENCES
the constraints and advantages of the future outlet cepts for new markets and to negotiate partner-
in accordance with its location, visitor traffic, and ship contracts with prestigious local partners and
the number and profile of potential customers. We international brands based on the development of
define the interior design, the furniture, decor, uni- franchises.
forms and communication visuals, and monitor the
construction of the premises. We select the range of
products that will best suit our clientele of interna-
tional or national travellers, while taking into account
local traditions in terms of taste preferences and the
mandatory requirements of franchise brands.
◀
Once the outlets have opened, we take over full man-
agement of the premises, which includes purchasing Opposite:
Retail point
and selling the products at the best quality/price of sale Calao
– Libreville
ratio. This service also includes occasional events airport (LBV),
and promotions to boost traffic, avoid monotony, Gabon
favour impulse buying and thereby offer a dynamic Left:
Food offer
image of our points of sale. This management also illy Espressa-
mente
obviously includes maintenance and cleaning. The – Morocco
site director, technical management team and all of
the employees are Newrest personnel. To ensure the
quality of our service is always optimal, we provide
continuous training to our teams.Airplane loading
‒ Rolland Garros
airport (RUN),
Réunion Island
◀
VISIT OUR WEBSITE
www.newrest.euEXECUTIVE MANAGEMENT OFFICE
61, boulevard Lazare Carnot
31000 Toulouse, France
Phone: +33 (0)5 62 89 39 88 ∙ Fax: +33 (0)5 62 89 39 70
CO M M U N I C AT I O N
Dominique PIL ATTE ∙ Communication Director
61, boulevard Lazare Carnot ‒ 31000 Toulouse, France
Phone: +33 (0)5 62 89 39 79 ∙ Fax: +33 (0)5 62 89 39 70
I N V E STO RS R E L AT I O N S
Matthieu JEANDEL ∙ Vice President Finances
61, boulevard Lazare Carnot ‒ 31000 Toulouse, France
Phone: +33 (0)5 62 89 39 87 ∙ Fax: +33 (0)5 62 89 39 70
www.newrest.euYou can also read
