Guidance for Hospitality & Permitted Events May 2021 update - Haringey Council
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Reopening your business
Guidance for Hospitality & Permitted Events
May 2021 update
Supported byReopening your business
Guidance for Hospitality & Permitted Events | May 2021 update
Guidance for Hospitality
The government has set out its COVID-19 Roadmap for easing of restrictions
out of lockdown. The Roadmap sets out each stage of the process in four steps,
examining and reassessing the data and impact before progressing to the following
step. Restrictions will be eased gradually towards recovery which aims to safeguard
livelihoods, but in a way that is safe and continues to protect public health.
Businesses cannot operate in the same way they did before. Every business must
make sure they are COVID-19 secure and can maintain social distancing
before they reopen. Restaurants, pubs and bars will be able to reopen fully,
serving customers inside and out, from 17 May 2021.
Step 3 Step 4
17 May No earlier than 21 June
• Rule of six people or two households indoors • Large outdoor events
and groups up to 30 outdoors • Nightclubs
• Gym classes
• Events – can resume in covid secure premises
The Government has set out key Three more things to be aware of
messages for working safely, if your business is a restaurant,
which include: pub, bar or takeaway:
• Completing a COVID-19 risk assessment 1. Keep groups apart. Space out tables, consider
using barriers between groups, and manage
• Cleaning more often
the number of customers in the venue. This is
• Remind your visitors and staff to wear required by law. Manage the number of customers
face coverings in your premises to not exceed safe capacity.
• Make sure everyone is social distancing 2. Manage food and drink service safely. Avoid
• Provide adequate ventilation situations where customers need to collect
their own cutlery and condiments. Avoid contact
• Take part in NHS Test and Trace between staff and customers.
www.gov.uk/guidance/working-safely-during- 3. Lower music and other background noise.
coronavirus-covid-19/restaurants-offering- Prevent shouting, singing and dancing in the
takeaway-or-delivery venue by making sure music and broadcasts are
played at a low volume.
These are the priority actions to make your business
safe during the coronavirus pandemic, you should
also read the full version of the guidance.
www.haringey.gov.uk/reopening-your-business reopening@haringey.gov.ukReopening your business
Guidance for Hospitality & Permitted Events | May 2021 update
Working safely
You can only reopen your business if you are The requirement to order, eat and drink while
following the Government’s Working Safely seated (‘table service’) will remain.
guidelines. Please take the time to read the
It’s important that you continue to uphold
relevant guidance for your business.
measures to reduce the risk of COVID-19
Pubs, restaurants, cafés and takeaways: transmission, including maintaining social
www.gov.uk/guidance/working-safely- distancing, frequent cleaning, good hygiene and
during-coronavirus-covid-19/restaurants- adequate ventilation, even if your workers have:
offering-takeaway-or-delivery
• received a recent negative test result
Hospitality venues will be able to open for • had the vaccine (either one or two doses)
both indoor and outdoor services, with no
requirement for a substantial meal to be served If you would like to apply for an outdoor
alongside alcoholic drinks and no curfew. pavement licence to increase capacity,
contact licensing@haringey.gov.uk
Preparing for reopening
The roadmap provides businesses and the public COVID-Safe Business Campaign
with plenty of notice to prepare for the gradual
removal of restrictions and we should all make The COVID-Safe Business Campaign has been
best use of the notice period. created to support businesses to operate in a
COVID-safe way. By completing the COVID- Safe
You should consider the following checks and
questionnaire www.haringey.gov.uk/covid-safe-
considerations before reopening.
business-campaign, you will be declaring that
you are following government guidance to operate
Risk Assessments within safe parameters with regards to protecting
your customers and staff.
The Government recommends that if businesses If you meet all the criteria, you will be sent a
and employers have not already done so, carry personalised COVID-Safe Business poster, which
out a written a risk assessment before reopening you can display on your premises, providing extra
and display the ‘Staying COVID-19 Secure in 2021’ confidence to your customers. Find out more at
notice in their premises. If you have carried out www.haringey.gov.uk/covid-business-safe-
a risk assessment, this should be reviewed if you campaign
made changes to how you have been operating i.e.
customers seated inside. Guidance can be found
here: www.gov.uk/government/publications/
reopening-businesses-and-venues-in-england
Failure to carry out a suitable and sufficient risk
assessment and put in place sufficient control
measures to manage risk may be considered
a breach of health and safety law.
Provide refresher training for staff on the
measures you have put in place, signage and
queue management procedures.
Every business has a legal duty to protect their
staff, customers and others affected by their work
activities from the risk of COVID-19 infection.
Your customers will want to feel confident that
your business is COVID-19 secure and that their
health and safety is of the utmost importance.
www.haringey.gov.uk/reopening-your-business reopening@haringey.gov.ukReopening your business
Guidance for Hospitality & Permitted Events | May 2021 update
Social Distancing Ventilation
Coronavirus (COVID-19) spreads from person • Ventilation should be used as a control
to person so reducing the ways people come in measure to reduce the risk of aerosol
close contact with each other is essential. This is transmission of COVID-19 in enclosed spaces.
called social distancing, and it is an important and
• Ventilation will not reduce the risk of droplet
effective way to slow down the spread of this virus.
or surface transmission, so other control
The Government has advised that currently limits on measures such as cleaning and social
persons meeting together at hospitality venues are: distancing are also required.
• No more than six people or two households inside • There are different ways of providing
ventilation, including mechanical ventilation
• Groups of up to 30 outside
using fans and ducts, natural ventilation which
• Keep customers two-metres apart or one metre relies on passive flow through openings (doors,
with risk mitigation where two-metres is not viable. windows, vents) or a combination of the two.
• The risk of transmission is greater in spaces
2m that are poorly ventilated. HSE guidance on
ventilation and air conditioning explains how
to identify those spaces and steps to take to
improve ventilation.
Read advice on air conditioning and ventilation
from HSE www.hse.gov.uk
Risk mitigation includes: Supporting NHS Test and Trace
• Keeping the eating time as short as possible
• Using screens or barriers to separate people
from each other
• Using back-to-back or side-to-side seating
(rather than face-to-face) whenever possible
• Increasing the frequency of hand washing and
surface cleaning
• Face coverings must be worn by staff and • Every member of a party who visits your
customers when passing through indoor areas premises must provide their contact details to
(unless an exemption applies) assist NHS Test and Trace. Refuse entry to those
who refuse to provide contact details.
• Customers may use the indoor toilet facilities
but must wear a face covering when passing • Have a system in place to ensure that you can
through permitted indoor areas. collect that information from your customers and
visitors. You must keep this data for 21 days and
All businesses must abide by the social distancing
provide it to NHS Test and Trace if it is requested.
rules. The Government will continue to enforce
Check what data you need to collect and how it
restrictions and require businesses to demonstrate
should be managed.
robust strategies for managing the risk of
transmission and to ensure social distancing rules • Display an official NHS QR code poster, so that
are followed. Local authorities and the police will customers and visitors can ‘check-in’ using
continue to provide support and advice to newly this option as an alternative to providing their
reopened settings, enabling them to operate contact details. Official NHS QR posters can
safely. Where businesses do not follow the rules, be generated online.
the appropriate enforcement action will be taken. • The venue needs to be GDPR compliant in
handling, storing and destroying data. Find out
more at www.gov.uk/guidance/maintaining-
records-of-staff-customers-and-visitors-
to-support-nhs-test-and-trace
www.haringey.gov.uk/reopening-your-business
www.haringey.gov.uk/reopening-your-business reopening@haringey.gov.ukReopening your business
Guidance for Hospitality & Permitted Events | May 2021 update
Workplace COVID-19 Tests Placement of Seating and Tables
on the Highway
Businesses can access rapid testing via their local
authority. There is a postcode checker to see If you do not already have one, the placement
where your local test site is here: www.gov.uk/ of street furniture including tables and chairs on
find-covid-19-lateral-flow-test-site the pavement/public highway is likely to require
a Pavement Licence or Permit from the council’s
Face Coverings Licensing Department. A fast-track process exists
for these applications and details can be found at:
www.haringey.gov.uk/business/council-
services-business/licensing/z-licences/
PLEASE USE THE PROTECTIVE FACE pavement-licence
HAND SANITISER COVERING REQUIRED
Weddings
Wedding receptions, wakes and other life events
celebrations are permitted to take place with
Remind your customers and staff to wear face up to 30 people in COVID-19 Secure venues.
coverings in any indoor space or where required to This includes private gardens.
do so by law. Provide relevant signage around the
need for mask wearing/hand sanitisers and social
distancing. This is especially important where your Shisha
customers are likely to be around people they
Shisha premises – the provision of shared smoking
do not normally meet. Some exemptions apply,
equipment is not permitted. This includes any shared
check here: https://www.gov.uk/government/
pipe with disposable mouthpieces.
publications/face-coverings-when-to-wear-
one-and-how-to-make-your-own
Counter Terrorism
Other Measures Considerations
If your business is reopening, you should undertake
Legionella Control a risk assessment to help you understand the
threats your business could face and the security
If the water system in your premises has been mitigations that may be appropriate to put in
static or had very limited usage you must ensure place. The risk to pedestrians from a Vehicle As
your water is safe when your business reopens. a Weapon attack remains a realistic possibility
Guidance is available to help minimise the risk during the COVID-19 pandemic. It is vital for staff to
of Legionnaires’ disease – www.hse.gov. remain vigilant to potential security threats such as
uk/coronavirus/legionella-risks-during- terrorism and other criminal activity.
coronavirus-outbreak.htm
The Met Police has produced advice on staying
safe from terrorism www.met.police.uk/advice/
Safety Certificates advice-and-information/t/terrorism-in-the-
uk/staying-safe-from-terrorism/
Make sure all safety certificates are valid: i.e. Gas
Safety, Electrical Safety, Public Liability Insurance. Please take the time to ensure that all of your
staff are alert to suspicious behaviour and know
how to respond. You can find training resources
Takeaway Service for staff about security risks to the public at ACT
e-learning – www.gov.uk/government/news/
Takeaway service remains permissible from act-awareness-elearning
hospitality venues without the requirement to
obtain a ‘change of use’ via the planning system.
The Government has extended the ability for your
business to do this temporarily until March 2022.
Customers must take their purchases away and not
consume them on the premises.
www.haringey.gov.uk/reopening-your-business reopening@haringey.gov.ukReopening your business
Guidance for Hospitality & Permitted Events | May 2021 update
For customers
1 Use social media/website/emails and your 2m 2m
premises’ window to explain your reopening
plans and procedures. Let your customers
know how you are addressing any health and
safety concerns and update them on any
changes you have made, e.g. days you are 4 Maintain queue control outside of your
open, opening hours, queuing, new ways premises so social distancing can be observed
of ordering, serving customers etc. Inform by those waiting in the queue.
customers of guidance through signage or
5 Make sure you speak to your neighbouring
notices at the point of booking or on arrival.
businesses to manage queuing systems.
2 To manage customer numbers, it is Manage the entry and limit the number of
recommended that you ask customers to 6
customers at your premises at any one time
book ahead of their visit. so that you can safely maintain social
Numbers in any one party/bookings are distancing e.g. through reservation systems,
3
currently limited to six people or two social distancing markings.
households. Please make sure customers are Provide clear guidance on social distancing and
made aware of these limits and ask for verbal 7
hygiene to people on arrival, such as by phone,
confirmation of the number of people in their on the website or by email. Ensure customers
party at the point of arrival. are compliant with rules on social contact.
4 Encourage customers to use hand sanitiser or Where possible, introduce a one-way
8
handwashing facilities as they enter the venue. system around the premises to prevent
Customers who are accompanied by children social distance breaches.
5
are responsible for supervising them at all
times and need to ensure they follow social
Food and drink service
distancing guidelines. 1 At venues serving alcohol, customers are
required to order, be served and eat/drink
6 Customers should be asked to leave contact
while seated (even if no alcohol is ordered).
details when they enter a pub or restaurant
At venues that do not serve alcohol,
– this information must be kept for 21 days.
customers are able to order and collect food
The venue needs to be GDPR compliant in
and drink from a counter but must consume
handling, storing, and destroying data.
food and drink while seated at a table.
At the venue 2 Consider providing only disposable condiments.
Non-disposable condiment containers must be
thoroughly cleaned after each use.
1 Calculate the maximum number of customers
that can reasonably follow social distancing Reduce the number of surfaces touched
guidelines (two-metres, or one metre plus with 3
by both staff and customers. For example,
risk mitigation where two-metres is not viable) asking customers to remain at a table where
at the venue. You need to take into account possible, or to not lean on counters when
total space, specific venue characteristics collecting takeaways.
such as furniture as well as likely pinch points
4 Encourage contactless payments where
and busy areas.
possible and adjust the location of card
2 Reconfigure all seating and tables to maintain readers to comply with social distancing
social distancing guidelines between customers guidelines. You should take payment at the
of different households or support bubbles. table or at another outdoor location.
For example, increasing the distance You should operate a tab system to avoid
between tables. multiple payments for each customer.
Reduce the need for customers to queue, but 5 Minimise contact between front of house
3
where this is unavoidable, discourage customers workers and customers at points of service
from queuing indoors and use outside spaces for where appropriate e.g. screens or tables
queueing where available and safe. at tills and counters to maintain social
distancing guidelines.
www.haringey.gov.uk/reopening-your-business reopening@haringey.gov.ukReopening your business
Guidance for Hospitality & Permitted Events | May 2021 update
6 It is recommended that hand sanitiser should For further guidance see:www.gov.uk/
be made available at every table. government/publications/coronavirus-covid-19-
organised-events-guidance-for-local-authorities
7 Where customers are required to order at a
counter, prevent customers from remaining Events Guidance www.eventsindustryforum.
at the bar or counter after ordering. co.uk/images/documents/EIF-DCMS-COVID-19-
Working-Safely-11-March-2021.pdf
8 Staff should collect and return empty glasses/
plates etc. to the bar. 6 The social contact limits for permitted
organised gatherings will be:
9 Minimise contact between kitchen workers
• Indoors - rule of six or two households
and front of house workers.
• Outdoors - 30 people
Events & Entertainment • Organised sport - exempt from social
contact limits
The planning of events and entertainment must
be carefully managed. Events are able to resume 7 Organisers should also mitigate risk to
indoors and outdoors but with restrictions: public health by controlling attendance,
limiting numbers to take account of
Any events should be held in a separate room the space and ventilation of a venue
from regular food and drink customers to prevent and implementing effective infection
mixing with event attendees. You can continue to prevention and control measures.
provide other types of entertainment to food and
drink customers. You should continue to follow the 8 Social distancing measures are set to be in
guidance below when providing entertainment. place until 21 June at the earliest, therefore
both attendees and staff at any indoor
You will usually need to: events will need to continue to wear masks,
Determine the viability of entertainment maintain good hygiene, and distance from
1
and maximum audience numbers. Make this others not in their household.
consistent with social distancing outside Catering at events must follow the same
and within venues, and with other safety 9
social distancing rules as all other hospitality
considerations. (see above)
2 Prevent entertainment, that is likely to
encourage audience behaviours with 10 Customers with a ticket at cinema, theatre,
concert hall or sports ground, can collect
increased transmission risk. For example, food and drink (including alcoholic drink) to
loud background music, communal dancing, consume at their seats.
group singing or chanting.
Reconfigure your entertainment spaces to 11 Where there is no seating available, the stall
3 or outlet can provide a takeaway or delivery
ensure customers are seated rather than service. Takeaway food and drink cannot be
standing. For example, repurposing dance consumed in the stall or outlet, or in an area
floors for customer seating. adjacent to the stall or outlet, and customers
Communicate clearly to customers your should be reminded to adhere to safe social
4
arrangements for entertainment. Clearly distancing when queuing for food and drink
supervise them with extra staff if appropriate. by putting up signs or introducing a one-way
system that customers can follow or employing
5 Event organisers must adhere to the three extra marshals to enforce this.
requirements set out in the guidance:
• To follow the relevant COVID-secure 12 Indoor private dining events such as charity
or gala dinners and awards ceremonies, and
guidance, corporate hospitality, are permitted. COVID-19
• Take reasonable steps to limit the risk of guidance for bars, pubs and takeaway services
transmission, should be followed for these events
• Complete a relevant risk assessment before 13 These events are only permitted at Step 3
the event takes place. and adhere to all legal where they are organised by a business,
requirements, including ensuring that those charitable organisation, sporting or public body
attending an event do not mix beyond what and where they follow all relevant COVID-19
is permitted by social contact limits. Secure guidance and all legal requirements.
www.haringey.gov.uk/reopening-your-business reopening@haringey.gov.ukReopening your business
Guidance for Hospitality & Permitted Events | May 2021 update
14 Private dining events for social purposes are
only permitted within the social contact rules
Staff
at this step of the roadmap i.e. for groups 1 Carry out a risk assessment to make sure
comprising up to 6 people or two households that you have effective controls in place
indoors or up to 30 people outdoors. Those to reduce the risk of coronavirus infection.
participating in gatherings in breach of these This must cover staff, customers and others
rules could be fined, as could any hospitality affected by your business. If you have five or
premises hosting such a gathering. more employees, you must record your risk
assessment.
15 An event cannot take place in Step 3 if it is
unlikely that social distancing between groups 2 Is PPE needed for staff? If yes, you must have
of attendees can be maintained, or if other adequate supplies readily available.
COVID-secure requirements cannot be met. 3 Use screens at serving areas or till points.
This may be the case for events such as music
festivals and carnivals.
Customer toilets
1 Use signs and posters to build awareness of
good handwashing technique, the need to
increase handwashing frequency and to avoid
touching your face, and to cough or sneeze
into a tissue which is binned safely, or into your
arm if a tissue is not available.
2 Consider the use of social distancing marking
in areas where queues normally form, and 4 Make sure that staff regularly wash their hands
the adoption of a limited entry approach, with for at least 20 seconds and that you have
one in, one out (whilst avoiding the creation of adequate supplies of soap, hand sanitiser and
additional bottlenecks). paper towels for hand drying available.
Provide hand sanitiser on entry to toilets 5 Stagger arrival and departure times.
3
where safe and practical and ensure suitable Reduce the number of people each person
handwashing facilities including running water 6
has contact with by using ‘fixed teams or
and liquid soap and suitable options for drying partnering.’ Assign workers to specific areas.
(either paper towels or hand dryers) are available.
7 Make sure staff communal areas e.g.
4 Clearly state your toilet cleaning policy and break areas/staff rooms are safe for social
put up a visible cleaning schedule that is kept distancing. Minimise use of shared utensils and
up-to-date. equipment.
5 Clean the toilets more frequently. Use normal Staff showing coronavirus symptoms must
cleaning products, but pay attention to
8
not come into work. Encourage staff to book
frequently hand touched surfaces, and consider a PCR test to find out if they have the virus
use of disposable cloths or paper roll to clean www.nhs.uk/conditions/coronavirus-
all hard surfaces. covid-19/symptoms/
6 Keep the facilities well ventilated. Request staff change into work uniforms on
9
site using appropriate facilities/changing areas,
7 Provide more bins and more frequent where social distancing and hygiene guidelines
rubbish collection. can be met.
10 Adequate means of ventilation is required
throughout the premises.
If you would like to sign up to Haringey Council’s
COVID-Safe Business Campaign, the Business Directory or
Business Bulletin, visit www.haringey.gov.uk/business reopening@haringey.gov.ukYou can also read
