Health & Social Care at Disneyland Paris - Tour Information Pack For AS/A Level, GCSE and Diploma Students
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For AS/A Level,
2015
GCSE and
Diploma
Students
Health & Social Care
at Disneyland Paris
®
Tour Information Pack
© Disney
© Disney/CBS, Inc
© Disney/Pixar
© Disney
Health & Social Care
Learning Objectives
We cover key material from the most popular
examination specifications. Our aim is to bring
alive classroom teaching through an exploration
of the working practices at Disneyland® Paris.
No other educational travel specialist has the
knowledge or backstage access to provide this
vital learning dimension.
Key Topics
Meeting Individual Needs
• Guest safety, accessibility and empowerment
• T he effects of a theme park attraction on the
human body
• Hotel facilities for the impaired
• First aid facilities – staff and equipment
Food and Beverages Services
• C atering for those with allergies and
intolerances
• HACCP
Health & Social Care
• Food packaging safety
Working with Children
• Communicating with children
• Learning through play in the park
• Creativity and interactivity
• Physical activity and movement skills
for AS/A Level, GCSE and Diploma students
Customer Service The Health & Social Care Study Experience is a three or four-day
• Addressing guest needs residential programme based at Disneyland® Paris, a world-class
• Consumer knowledge entertainment and leisure business. The Resort is part of the massive
• Guest surveys
• Research, planning and analysis Disney empire and leads the way in customer service, human resources
Human Resources and health and safety. It’s a must-visit case study for any Health and
• Equal opportunities and discrimination Social Care student seeking to improve their examination results.
• Accessibility in the workplace
• Sheltered environments This Study Experience provides you with Interactivity and student involvement are at
• Recruitment, selection and progression everything you need to undertake a truly the heart of the Study Experience and no other
Through the Seminars, Workshop, Assignments curriculum-led trip to Disneyland Paris and educational travel specialist offers such a rich
and Student Challenge, the Health and Social is designed to meet clearly defined learning educational experience and a real enhancement
Care Study Experience will show how Disneyland objectives. to the teaching of Health and Social Care. During
Paris meets the individual needs of guests and It includes two Health and Social Care seminars, the Study Experiences seminars and interactive
Cast Members (employees). Please note that an expert-led interactive workshop, a number workshop we will cover a range of topics from
topic areas may change to reflect specification of specialist assignments and the chance to win the most popular examination specifications.
changes and developments at Disneyland Paris.
awards for your school or college, with the Study The education programme is backed up with a
Experience Student Challenge. comprehensive Education Guide, which contains
We also include entry to the resort’s two useful background information for teachers
theme parks, Disneyland® Park and Walt Disney and students.
Contents Studios® Park, allowing your students the Students are encouraged to carry out further
opportunity to have fun and experience at first- investigation into key curriculum areas and
Learning Objectives 2 hand, the application of their subject in real-life examination specifications, using specially-
environments. prepared assignments provided in our
Educational Content 3 Education Guide.
Travel Choices 4 Meeting exam board specifications
All content is mapped against the major English and Welsh AS/A Level and GCSE examination
Dates and Prices 5 specifications, as well as the comparable Scottish National Qualifications. This includes:
• AS/A Level Health and Social Care • GCSE Applied Health and Social Care
Disneyland® Paris 6&7 • NVQ Health and Social Care • Society, Health and Development Diploma
• SQA Health and Social Care • Diplomas in Child Care
Meals & Activities 8
Examination Specifications
Booking Form 9 Edexcel AQA OCR WJEC SQA CCEA
Support Information 10
✓ ✓ ✓ ✓ ✓ ✓
This Study Experience will also be of benefit to students studying additional vocational
Booking Conditions 11 qualifications in Health and Social Care and Child Care.
2 Call: 020 8335 4455 Email: team@studyexperiences.co.uk
Educational Content Study Experiences
Key Benefits
The Health and Social Care Study Experience The attraction could be aimed at families with
This highly interactive learning experience
explores the practical application of health and small children, the elderly, or those with hearing,
includes all of these educational activities:
social care principles at this world-famous theme sight and movement impairments.
park resort in a number of different and engaging Subject-Specific Seminars
Students will need to combine their Groups will attend two forty-minute
ways: understanding of health and social care multimedia seminars, delivered to an
• T hrough Seminars hosted by facilitators principles with the practicalities of creating audience of 200-300 students. Led by
with considerable experience of working a new attraction within the Disney Values. one of our team of Paris-based facilitators,
with Disneyland Paris and featuring back- Particular emphasis will be given to working as a with considerable experience of the Resort
stage video interviews and footage filmed team, communicating and meeting a deadline. and its working methods, students will
exclusively for Study Experiences At the end of the workshop teams will present explore how Disneyland Paris uses many
• B y taking part in our interactive Workshop their plans to a mock ‘Disney Management key examination topics to carry out its
which uses the students knowledge of health Panel’ comprising the facilitator and planning and day to day activities. Our
and social care to complete the first stage in participating teachers from your group. Students facilitators are full time professionals
our Student Challenge will be able to follow their ideas up through the selected for their presentation skills and
during the seminars they will engage
Student Challenge.
• C ompleting Assignments during their time in your students in thinking about how their
the Parks subject is seen in action in the Resort.
Seminar Two
Seminar One “Working with People” Interactive Workshop
For the workshop, students will initially
“Impairment and We will begin seminar two with a review of the
be divided into groups of 30-40, then split
Empowerment” medical facilities available at the Resort, from
into smaller teams and encouraged to
day to day services for cast members and guests participate in a fun, interactive learning
Following a brief introduction to Disneyland
with minor ailments through to the work of the experience. Groups will work with a
Paris and its relationship to the global Disney
paramedics based on site. professional facilitator and put into
organisation, students will be introduced
to the work of the Resort’s Ride Design and With the help of the Hotels, Entertainment and practice some of the knowledge they will
Customer Service teams in the development of Human Resources teams here at the Resort have gained in Seminar One. They will
accessibility throughout the parks and hotels. we will see how good customer service plays be treated as though they are Disney
a crucial part in the day to day running of professionals and the facilitator will guide
We will discover how ride engineers work to Disneyland Paris. and inspire them to work as a team, meet
ensure the effects of attractions on the human a realistic deadline and communicate
For example, we will consider the training given
body are enjoyable and exciting but, most of their ideas persuasively – as well as
to Cast Members who work with children, and
all, safe. We will explore issues of accessibility testing some core subject skills. It is highly
the development of attractions specifically
and suitability of rides for guests with a variety recommended that teachers play an active
for the young. The seminar will focus on
of ages and abilities and consider the hotel part in the workshops by encouraging
communication, creativity, interactivity and
facilities for those with impairments. their students in their work and assisting
learning through play. We will discover the
We will then consider the work of the food the facilitator in providing feedback.
importance of good consumer knowledge,
and beverage services in providing options for particularly when dealing with many different Assignments
those with allergies and intolerances, as well as nationalities, cultures, languages and needs. Our education team has created subject
reviewing the medical facilities available at We will be also be exploring how the Resort’s specific assignments to help students
the Resort. 15,000 Cast Members are selected, trained focus their minds whilst enjoying their
A typical activity will be to examine the Disney and motivated, including some rather unusual time at Disneyland Paris. Assignment
Values of emotion, service and creativity, an recruitment techniques. work is optional and teacher-led and will
important aspect of everyone’s work at the be of great help to students wishing to
A typical activity will be to consider some of the take part in the Student Challenge.
Resort and something that can be replicated in personal attributes required when working with
our own lives. children. Student Challenge
Seminar One will close with a briefing for the Disney Cast Members appearing on video in Following on from the Seminars,
Workshop where students are asked to design Seminar Two include Director of Health and Workshop and Assignments, students are
a new attraction for the Resort for those guests encouraged to take part in the Student
Safety Bruno Fournet, Show Director Emanuel
with specific age, ability and health related Challenge and win prizes for themselves
Lenormand, and Human Resources Director
requirements. and an award for their school or college.
Jean-Noel Thiollier.
To be completed on their return to the
Disney Cast Members participating on video
include Ride Engineer Mike Kent, Customer Assignments UK, the Challenge enables students to
develop their specialist areas of interest.
Service Representative Valerie-Mary Urroitigoity During their stay at Disneyland Paris, students
and Manager of the Rainforest Café Kevin can elect to complete Health & Social Care Education Support
Fullham. assignments while they enjoy the Resort’s Group leaders will receive a copy of
facilities. For example: the Study Experiences Education Guide
Interactive Workshop •W
hen in the Parks, choose two different
complete with an introduction to the
Study Experience, learning objectives and
The Workshop provides a practical, fun, attractions or rides. Which target markets are outcomes, a workshop briefing, subject-
opportunity to apply knowledge to a real-life they aimed at? How user friendly are they for specific assignments and details of the
task – to design a new attraction specifically for those people with additional requirements such Student Challenge.
those with special requirements. Working in as those with impairments, the elderly and There is also an education email “hotline”
small teams, students will use their skills to help children under the age of 12? This assignment for group leaders to use should they
plan a new attraction for Disneyland Paris using will be of direct help with your Student have any queries on the content of the
some of the principles heard in the seminar and Challenge Seminars, Workshop or Student Challenge.
experienced in the Resort.
Online: www.studyexperiences.co.uk Call: 020 8335 4455 3
Your Study Experience Travel Choices
With Study Experiences, you will stay on-site at Disneyland® Paris,
ensuring that for the duration of your stay, you are based within
the secure environment of the Resort; with your hotel, the Disney®
Parks, Disney® Village and the Seminar venue all within easy walking
distance of one another.
Study Experiences offers a choice of itineraries to suit your
requirements. We offer both three and four day tours, with a choice
of travel by coach, flight or Eurostar.
Your Group Size
This residential programme is available for Three Day Tour by Coach Many groups choose to book a Bateaux
groups of any size. For schools and colleges Mouches Seine river cruise or visit the
Day One observation deck at Tour Montparnasse 56,
travelling by coach, if you have a group size of
40 or more students, then we will provide you Your coach will collect you from your school or providing fabulous views of Paris. See page 8
with exclusive use of your own 48 or 49-seat college early in the morning for the journey to for more details.
coach and return Eurotunnel Channel crossings the Channel port and your crossing to Calais,
The Four Day Tour is an excellent option for
at no extra cost. which will be either by ferry from Dover or by
all groups. We particularly recommend it for
Eurotunnel from Folkestone. Once in France,
Furthermore, as you have exclusive use of the groups travelling from the west and north of
the journey from Calais to Disneyland® Paris
coach, we can tailor your itinerary to suit your England, Wales, Scotland and Northern Ireland.
takes approximately five hours.
plans, for example arranging specific visits in
Paris or an extra day’s admission to the On arrival at Disneyland Paris, you will be met Eurostar Travel Option
Disney Parks. by the Study Experiences resort team, who We are able to offer both the three and four
Groups of less than 40 students will be will assist you with check-in at your hotel. The day tours with return Eurostar travel from
allocated a shared coach with another school or resort team will also be on hand to answer London St Pancras, Ebbsfleet or Ashford
college for the journeys to and from Disneyland any questions you may have regarding your International Stations to Disneyland Paris. The
Paris to ensure that you do not have any seminars and workshop, which are scheduled Eurostar high-speed rail service brings you to
coach under-occupancy costs to pay. Some over the three days of your stay. For dinner we the centre of Disneyland Paris from London in
groups prefer to combine forces with other recommend that you pre-book one of our meal just over two and a half hours.
departments to bring their student numbers deal options.
As the Eurostar service arrives during the early
up to 40 and therefore enjoy the added Day Two afternoon and departs in the evening, we offer
benefits and comforts of having exclusive use After breakfast, your students will enjoy the option to pre-book additional days’ entry
of their own coach. Study Experiences also unlimited access to both Disneyland® Park and to the Disney Parks. Should you book the four
hosts education programmes for Mathematics, Walt Disney Studios® Park, with their One-Day day tour and wish to visit Paris, then we will
Science, ICT, Media Studies, Performing Arts, Hopper Ticket. arrange for a coach to provide return transfers
Design & Technology, Business Studies, STEM between the Resort and central Paris. Please
Throughout the day, as well as enjoying all
and Leisure & Tourism. Contact us for details note that you will need to make your own
the attractions and parades in both Disney
of the other Study Experiences available travel arrangements to St Pancras, Ebbsfleet
Parks, students will be able to complete the
for your chosen dates. or Ashford stations.
practical assignment projects included in the
Study Experiences’ Safety Education Guide, which will assist them in
linking their classroom studies and the seminars Flight Travel Option
Management System and workshop content to their own ‘real-life’ We can also arrange for your group to travel to
At Study Experiences, the safety and experiences at Disneyland Paris. Paris with flights from your choice of Belfast,
wellbeing of you and your students is our Birmingham, Bristol, East Midlands, Edinburgh,
To round off your day, we recommend once
absolute priority. We operate a detailed Safety Glasgow, Leeds Bradford, Liverpool, London
again booking one of our meal deal options.
Management System, with all suppliers chosen Luton, London Gatwick, Manchester, Newcastle
for the quality of their services, compliance Day Three and Southampton airports.
with our safety management standards and During the morning, you will reboard your
experience in working with school and In France, we will then provide return coach
coach and begin the journey back to Calais for
college students. transfers between the airport and Disneyland
your return Channel crossing, arriving at your
Paris, however please note that you will need
Study Experiences is an school or college during the evening.
to make your own travel arrangements to and
Assured Member of The from your chosen UK departure airport.
School Travel Forum, a group Four Day Tour by Coach
On confirmation of your flight times, should
of leading school tour operators We offer the opportunity for you to stay an
timings permit, we will offer the opportunity to
that promote good practice and extra night at Disneyland Paris, enabling you
purchase additional days’ entry to the Disney
safety in school travel. to enjoy either a further full day in the Disney
Parks. Should you book the four day tour and
Study Experiences has been Parks or a day in Paris.
wish to visit Paris, then we will arrange return
awarded the Learning Outside If you choose to spend the day in Paris, which transfers between the Resort and central Paris.
the Classroom Quality Badge, will be on either the second or third day of your
a recognisable and trusted tour, your coach driver will provide a short tour
Quality Badge for all types of the main sights prior to dropping you off at
of Learning Outside the a suitable central location. You will then have
Classroom providers. free time for sightseeing.
4 Call: 020 8335 4455 Email: team@studyexperiences.co.uk
Study Experiences Dates & Prices
Three Day Study Experience staying at Disney’s Hotel Cheyenne
Departure Date Coach Eurostar Flight
Wednesday 28th January 2015
Wednesday 4th February 2015
Monday 9th February 2015 £199 £249 £339
Monday 16th February 2015
Supplement for staying at Disney’s Sequoia Lodge on the Three Day Study Experience is £20 per person
Three Day Study Experience
Four Day Study Experience staying at Disney’s Hotel Cheyenne
includes:
Departure Date Coach Eurostar Flight
• Return coach travel and Channel crossings
Tuesday 27th January 2015 from your school or college to Disneyland®
Tuesday 3rd February 2015 Paris
Sunday 8th February 2015
£259 £309 £399 OR Return Eurostar travel from London or
Ebbsfleet or Ashford to Disneyland Paris
Sunday 15th February 2015
OR Return flights to Paris and return
Supplement for staying at Disney’s Sequoia Lodge on the Four Day Study Experience is £30 per person
coach transfers between the airport and
Disneyland Paris
Tour Prices • Two nights’ hotel accommodation at
We also offer departure dates during February half-term at no extra cost. These dates are indicated Disney’s Hotel Cheyenne
with above.
• Continental breakfasts
Regional Coach Supplements Free Teacher Places • One day Hopper Ticket to Disneyland® Park
and Walt Disney Studios® Park
Since the cost of coach hire is determined We provide one free teacher place for every
by the distance of your school or college ten students that you book. Teachers are • Two curriculum-led seminars, hosted by
from Disneyland® Paris, we have to charge a accommodated on the basis of two sharing a Study Experiences facilitator
supplement per student for journeys which room. For all teachers accommodated in single • Interactive Workshop
involve significantly extra mileage. This also rooms a supplement of £80.00 for the Three
allows for the longer period of coach hire Day Study Experience and £120.00 for the Four
• Subject-specific assignments
required. Day Study Experience will apply. • Student Challenge
• Scotland, Wales (except Cardiff, Newport, If you wish to bring more than one teacher for • Study Experience Education Guide
Torfaen, Caerphilly, Monmouthshire), every ten students, the cost of each additional • Student ‘Certificate of Attendance’
Cornwall £10.00 teacher corresponds to the student price. • The services of the Study Experiences resort
• Northumberland, Cumbria, Tyne & Wear, services and education teams
Durham £9.00 Booking Incentives • One free teacher place for every ten students
• Lancashire, Yorkshire, Merseyside, Greater For all groups that confirm their booking by • Government taxes and service charges
Manchester, Cheshire, Derbyshire, 31 July 2014, we provide an Early Booking
Nottinghamshire, Lincolnshire, Norfolk, Incentive of 2 single room upgrades for teachers Four Day Study Experience
Staffordshire, Shropshire £6.00 at no extra charge.
also includes:
• Devon, Cardiff, Newport, Torfaen, Caerphilly, • One extra night’s accommodation at
Monmouthshire £5.00 Disney’s Hotel Cheyenne
• All other counties No supplement • Continental breakfast
© Disney • Visit to Paris or second day’s admission
to both Disneyland Park and Walt Disney
Studios Park
How To Book
Secure your places on the Study Experience
with a provisional booking by calling us
on 020 8335 4455. Places will be held
WITHOUT OBLIGATION, to allow you
time to collect deposits.
To confirm your students places on the
Study Experience, please complete and return
the Booking Form with a deposit of £30 per
student if travelling by coach or £100 per
student if booking Eurostar or flight travel.
Guests enjoying the Twilight Zone Tower of Terror™
Online: www.studyexperiences.co.uk Call: 020 8335 4455 5
Disneyland® Paris
Your Choice of Hotel
Accommodation
Your group can choose to stay at one of two
of Disneyland Paris’ uniquely themed on-
site hotels, which recall a time and place in
American history:
A complete resort experience
Like a scene from a Wild West movie, the
14 frontier style buildings of Disney’s Hotel
Cheyenne are grouped around a main street
Disneyland® Paris is the perfect venue for
of covered porches and wooden walkways. students to enjoy the full benefits of learning
The Western styling runs right through to the outside the classroom. It offers a great standard
bedrooms, which have one double bed and
two bunk beds, bathroom, TV and telephone. of accommodation and, outside of the time
Students are accommodated on the basis devoted to the seminars and workshops, you are
of three sharing a room at Disney’s Hotel
Cheyenne. assured of non-stop fun and entertainment in
Named after the majestic American redwood Disneyland® Park, Walt Disney Studios® Park and Disney® Village! The
trees, Disney’s Sequoia Lodge is reminiscent price of your Study Experience includes admission to both Disneyland
of the famous hunting retreats found in the
U.S. National Parks. Park and Walt Disney Studios Park.
Accommodation is in the main building
itself or in one of the five lodges. Decorated
in hunting-lodge style, bedrooms have two Prepare to be amazed as you enter
double beds, bathroom, TV and telephone. a world of magic and make-believe
Hotel facilities include an indoor swimming
pool. Students are accommodated on the unlike no other, where five themed
basis of two sharing a room at Disney’s lands radiate from the classic Disney
Sequoia Lodge. Main Street, U.S.A.® and fairytale
Study Experiences does NOT charge any Sleeping Beauty Castle.
supplements for under-occupied student
rooms where this is due to your breakdown
of male or female students not fitting Whether its the forty or so thrilling rides and
exactly into rooms of three at Disney’s attractions, the chance to meet some of your
« Indiana JonesTM and the Temple of Peril
Hotel Cheyenne, or rooms of two at Disney’s – prepare yourself for a whip-cracking
favourite Disney Characters, the shops and
Sequoia Lodge. adventure as you enter the Temple of
stores crammed with Disney souvenirs, the
Peril and find yourself in a runaway wagon
Breakfast at the hotel is included in the price wonderful restaurants or spectacular parades,
speeding through the ancient ruins.
of the Study Experience. We offer an optional Disneyland® Park captures the hearts of kids of
Tummy-turning action!
evening buffet meal at the Hotel Cheyenne, all ages.
bookable in advance – see page eight
« Star Tours – Say * # ¤ (Hi!) to R2D2 as
for prices and sample menu.
« Buzz Lightyear Laser Blast® – Zap the you pass through a droid workshop. Then
Evil Zurg in this ride inspired by the take a thrilling virtual reality ride to the
Study Experiences’ Disney•Pixar’s movie Toy Story 2 Moon of Endor and on the way destroy the
« Pirates of the Caribbean – A thrilling voyage Empire’s headquarters on the Death Star.
Seminar & Workshop Venue with the meanest pirates of all! Fasten your seatbelts, it’s going to be a
The Gaumont multi-screen cinema, where « it’s a small world – Fantasyland’s timeless bumpy ride.
your seminars and workshop are held, is musical cruise « Meet Mickey Mouse – Everybody’s favourite
situated at the entrance to Disney Village, just « Big Thunder Mountain – climb aboard Mouse is taking time out! Meet him in the
a few minutes walk from Disneyland® Park Frontierland’s hair-raising runaway train! rehearsal room of his theatre in Fantasyland.
and Walt Disney Studios® Park. It’s proximity Enjoy classic clips featuring Mickey and his
« Space Mountain: Mission 2 – the
to the parks makes it ideally located, as it friends before joining Mickey who will share
supercharged canon will blast you on a
allows your students to attend the seminars some of his favourite props and costumes –
warp-speed ride into the unknown. Feel the
and workshop programme and still have and pose for a special photo souvenir with
g-force as you dodge screaming meteorites
plenty of time to enjoy their favourite Disney you!
and black holes - and then go back and do
rides and attractions.
it all again!
Disney Village
Set between Disneyland® Park and Walt
Disney Studios® Park, Disney Village is the
hub of entertainment at Disneyland® Paris.
Themed bars, restaurants, an IMAX cinema,
15 multiplex screens, street artists, and
a Games arcade add to the fun. The vast
Disney Store and other themed outlets are
open during the day for Disney souvenirs and
merchandise.
6 Call: 020 8335 4455 Email: team@studyexperiences.co.uk
©Disney/Pixar
“We will be travelling again,
the visit is a learning tool
for pupils and as a school
we believe that they benefit
greatly from attending.”
Alder Community School
“We had a great time, the
students loved it and so did
the teachers!! Thank you
so much!!!”
Solihull Sixth Form College
Enter through the Hollywood-style
gates and begin to explore the “Thank you so much for
wonders of television and movies, a fantastic four day trip
with fascinating tours, interactive to Disneyland and for the
shows, some of the Resort’s biggest- excellent sessions! Our girls
thrill rides and the chance to meet yet thoroughly enjoyed the whole
more favourite Disney characters. experience. We will certainly
It’s “Lights, camera... and lots of action!” all « Animagique – Join Mickey, Donald and be booking again next year!”
the way as you wander through the studio friends as the wonderful world of animation
lots, finding yourself on set at Disney Studio 1, Sacred Heart High School
is brought to life in this endearing Toon
witnessing jaw-dropping stunts and awesome Studio show
special effects, behind-the-scenes glimpses of the «
colourful world of Disney animation, and learning
Slinky Dog Zigzag Spin2 – Enjoy a madcap “The experience was
ride as Slinky® Dog chases his tail!
some of the secrets of TV and cinema production.
« Flying Carpets Over Agrabah – Let the Genie
excellent for the learners.
« Toy Soldiers Parachute Drop – join the green
1 of the Lamp take you on a magical ride They all enjoyed themselves
soldiers for a simulated parachute drop above Toon Studio enormously.”
« Studio Tram Tour®: Behind the Magic – « The Twilight Zone Tower of Terror™ 3 – Faded
Hollywood glamour and eerie goings-on
Central Sussex College
This innocent journey through Production
Courtyard® takes a wrong turn! before you plunge – literally – into The
Twilight Zone™
« Armageddon Special Effects – Prepare to “The support that all three
« Rock ‘n’ Roller Coaster starring Aerosmith –
take cover in Backlot’s whirlwind tour
This is the ultimate high-energy, adrenaline- groups received from the
« Moteurs... Action! Stunt Show Spectacular® – fuelled Roller coaster! resort team whilst on site at
Take your seats in the grandstand for a jaw-
« RC Racer4 – Squeeze into Andy’s speediest Disneyland was exceptional.
dropping, high-octane display now featuring
toy car and ride Toy Story Playland’s
Lightning McQueen from Disney•Pixar’s
25-metre-high half-pipe coaster They were all extremely
‘Cars’
helpful and always available.”
Disneyland® Paris reserves the right to cancel and/or close certain shows, parades, shops, attractions and celebrations without notice. North Hertfordshire College
1) Inspired by Disney-Pixar movie Toy Story 2) Slinky® Dog is a registered trade mark of Poof-Slinky, Inc. All rights reserved.
3) Inspired by The Twilight Zone ® a registered trademark of CBS Inc. All rights reserved. 4) Hot Wheels® is a registered trademark of Mattel, Inc.
Hot Wheels® Trademark and Track used with permission ©2009 Mattel, Inc All rights reserved.
“Thank you very much for
Meal Deals looking after us before and
Study Experiences offers a range of optional during our trip, it really was
meal packages in Disney Village, including the
Earl of Sandwich, Planet Hollywood and King
a great success! As a result,
Ludwig’s Castle restaurant. We also provide the Head of Department is
you with the opportunity to book Buffalo Bill’s already talking about the
Wild West Show...with Mickey and Friends, a
unique dinner-show that ends with a real ranch- next trip!”
style hoedown! Turn to page eight for more Hertford Regional College
information including meal and show prices.
Online: www.studyexperiences.co.uk Call: 020 8335 4455 7
Optional Meals, Activities and Travel Arrangements
To ensure that you and your students are able to plan all your Dinner at Planet Hollywood
arrangements in advance and budget for your time away, Study From £20.00 per person per meal
Experiences offers a wide range of pre-bookable optional meals, Available every day. This famous restaurant chain, with its Hollywood
activities and excursions. memorabilia collection featuring props from blockbuster movies and classic
At Disneyland Paris, we can arrange lunches and evening meals, TV shows, offers a choice of set menus. The restaurant is located in Disney
extra day Disney Park tickets, and evening entertainment with Village. We will confirm your meal reservation time prior to travel.
dinner at Buffalo Bill’s Wild West Show. £20.00 per person Menu: Choice of burger or pasta + soda.
£25.00 per person Menu: Choice of burger or pasta + ice cream or
Should you choose to book the Four Day Study Experience chocolate mousse + soda.
and visit Paris, we can also arrange a number of activities and
(Please note: you will need to select your choice of burger/pasta and ice
excursions in Paris, which you can pre-book. cream/chocolate mousse prior to travel.)
Buffalo Bill’s Wild West Show...
Cheyenne Buffet Meal
with Mickey and Friends!
£26 per person per meal
£38 per student and £42 per teacher
Available every day. The hotel offers an all-you-can-eat buffet meal. There Available at 2130hrs on Sunday, Monday and Tuesday. What a premier!
is a large selection of starters, main courses and desserts and the price also Mickey and his friends - Minnie, Goofy, and Chip & Dale invite you
includes 1 soft drink (33cl) or 1 mineral water (50cl). Sample menu: to a whole new Wild, Wild West! Go back to the Old West and live a
Starters: Pasta salad, rice salad, tomatoes, cucumber, celery, red bean spectacular show starring Buffalo Bill, Sitting Bull, Annie Oakley and the
salad, mixed vegetables, choice of soups, selection of French cheese, Rough Riders. And what’s more, you’ll enjoy a Texan-style barbecue and
bread rolls. receive a magnificent souvenir cowboy hat!
Main Courses: Chicken, sausages, spare ribs, roast pork, ham, stews, N.B. As live animals are used during this Show and the cavalcades
omelletes, pasta, ratatouille, rice, potatoes, vegetables, baked salmon, raise dust, it is not suitable for people suffering from asthma or other
Chinese chop suey & Cantonese rice, meatballs, nuggets, pizza, French fries. respiratory disorders.
Desserts: Fruit tart, crème caramel, chocolate mousse, jelly, fruit salad,
fresh fruit.
Earl of Sandwich Meal Deal Dinner at King Ludwig’s Castle
£12 per person £18 per person per meal
Earl of Sandwich offers great value hot sandwiches. Study Experiences’ Available every day. Good-value set menu consisting of main course + ice-
exclusive meal deal includes a choice of sandwich (choose from Best BLT; cream + soda. King Ludwig’s Castle Restaurant is located in Disney Village.
Cannon Balls; Frenchy; Ham; Ultimate Grilled Cheese) or House Salad + We will confirm your meal reservation time prior to travel, however please
Crisps + soda + cookie/brownie/piece of fruit. Highly recommended. note that the meal time will be prior to 6:30pm.
Second Day in the Disney Parks Ice skating
£20 per person Euros 14 per person (payable locally)
Available for groups booking the 3-day tour travelling with exclusive use The ice-rink in front of Disney’s Hotel New York at Disneyland Paris offers
of their own coach or by Eurostar. We may be able to offer this option for Study Experiences’ groups a discounted price for skating and skate hire.
groups travelling by flight once flight timings are confirmed. Please note that the price may be subject to change.
Bateaux Mouches Seine river cruise The Paris Observation deck at Montparnasse 56
£8 per person £8 per person
Available to all groups choosing to visit Paris on the 4-day Study Available to all groups choosing to visit Paris on the 4-day Study
Experience. Enjoy the very best views from the River Seine. Lasting for an Experience. Take in the very best view of the Eiffel Tower and everything
hour and ten minutes, with English-language commentary, this is a popular else Paris has to offer on the amazing 56th floor of the Montparnasse
way to experience some of the City of Light’s prestigious monuments and Tower. Fully interactive visit.
grand buildings from a unique vantage point.
Exclusive use of your Coach
Channel Crossing Arrangements
for groups of less than 40 students
We appreciate that some schools and colleges may wish to have exclusive Your Channel crossing will either be by ferry from Dover to Calais, or by
use of their coach, however are unable to arrange a group of 40 or more Eurotunnel from Folkestone to Calais, at our discretion. We will advise you
students. We are able to provide these smaller groups with exclusive use of of your method of crossing with your travel instructions.
their own coach for a supplement related to their group size. We will book Eurotunnel crossings for groups of over 40 students and for
3-day Tour exclusive 4-day Tour exclusive smaller groups paying for exclusive use of their own coach.
use of coach cost: use of coach cost: In addition, for groups of less than 40 students not wishing to pay the
35 – 39 students £300 35 – 39 students £400 supplement for exclusive use of their own coach, we can still book
30 – 34 students £500 30 – 34 students £700 Eurotunnel crossings for a supplement of £150.
25 – 29 students £750 25 – 29 students £900
20 – 24 students £1000 20 – 24 students £1200
For less than 20 students we cannot offer exclusive use of the coach.
8 Call: 020 8335 4455 Email: team@studyexperiences.co.uk
Booking Form
Disneyland® Paris Seminar Programme 2015
PLEASE COMPLETE EACH SECTION OF THE BOOKING FORM IN FULL
TO AVOID DELAYS IN PROCESSING YOUR BOOKING.
Please return your completed Booking Form to:
Study Experiences, Newmarket Promotions Ltd, McMillan House, Worcester Park KT4 8RQ
Telephone: 020 8335 4455 Facsimile: 020 8335 4477
GROUP LEADER DETAILS (To whom all correspondence will be addressed) PROVISIONAL BOOKING REF: (if known)
Have you travelled with Study Experiences before? YES/NO
SURNAME: INITIALS: TITLE: PLEASE BOOK PLACES FOR: (state number)
Students: Teachers:
JOB TITLE:
SCHOOL/COLLEGE: GROUP DETAILS
COURSE STUDIED:
ADDRESS:
EXAMINATION LEVEL & BOARD:
POST CODE:
STUDENT AGE RANGE:
TELEPHONE: FAX: YEAR GROUP:
EMAIL: SECOND DAY DISNEY PARKS ENTRY:
(Please tick choice if required. 3-day tour only)
OUT-OF-HOURS EMERGENCY CONTACT NUMBER:
q DAY OF ARRIVAL (Eurostar travel only) @ £20pp
CHOICE OF TOUR & TRAVEL DATE: (Please complete as appropriate) q DAY OF DEPARTURE @ £20pp
(Coach travel groups with exclusive use of their own coach
Health & Social Care Seminars & Workshop and Eurostar travel only)
q 3-Day Tour. Travel date: TRAVEL ARRANGEMENTS: (Please tick choice)
q 4-Day Tour with visit to Paris. Travel date: q COACH
q 4-day tour with 2 days in Disney Parks. Travel date: q EUROSTAR from:
NUMBER OF STUDENTS: HOTEL: q FLIGHT from:
BOYS: GIRLS: q CHEYENNE If travelling by coach, please tick box q if you want exclusive
use of the coach for the tour (Guaranteed for groups of 40
NUMBER OF TEACHER ROOMS REQUIRED:
or more students, available for smaller groups paying coach
TWIN ROOMS: SINGLE ROOMS:
q SEQUOIA LODGE under-occupancy supplement)
OPTIONAL MEALS AND VISITS: (Please tick choices and state dates and preferred times for meals)
q MONTPARNASSE 56 in PARIS q KING LUDWIG’S CASTLE MEAL. DATE & TIME:
q BATEAUX MOUCHES RIVER CRUISE in PARIS q EARL OF SANDWICH. DATE:
q CHEYENNE BUFFET MEAL. DATE: q PLANET HOLLYWOOD £20.00 MENU. DATE & TIME:
q BUFFALO BILL’S WILD WEST SHOW. DATE: q PLANET HOLLYWOOD £25.00 MENU. DATE & TIME:
I ENCLOSE PAYMENT AS FOLLOWS: Cheques payable to Newmarket Promotions Ltd
deposits @ £30 (coach) or £100 (flight or Eurostar) per student £
insurances @ £18 per person (age 17 & over) £
insurances @ £9 per person (aged 16 & under) £
insurance excess waiver @ £10 per person £
TOTAL £
We also accept payment by BACS. If you wish to pay by BACS, please refer to SUPPORT INFORMATION for our account details.
I understand that it is a condition of booking that all persons travelling are covered by comprehensive insurance. Any person not taking the insurance offered
agrees to indemnify Newmarket Promotions Limited for any costs that arise which would otherwise have been met had this insurance been taken. I have read
the booking conditions and accept for myself and on behalf of others travelling, the terms and information.
SIGNED: .............................................................................................................................................................................................................. DATE: ....................................................................
July 2014 Edition
This Study Experience is organised and operated by Newmarket Promotions Ltd. ABTA V787X
Online: www.studyexperiences.co.uk Call: 020 8335 4455 9
‘Responsibility and Accountability’ Declaration
It is the group leader’s responsibility specifically to ensure that participants act in a responsible manner during the tour and do not behave in a way likely to cause
damage to property or damage or offence to other people.
It is also the group leader’s responsibility to ensure that no participant under 18 years of age consumes alcoholic drinks. No participant should consume alcohol to
excess and all local laws relating to the consumption of alcohol are to be obeyed by the participants at all times.
If the behaviour of any group member causes distress, damage, danger or annoyance to other persons or property, suppliers of accommodation and transport
services reserve the right at all times to demand payment to cover damage caused, cancel arrangements immediately or to eject the person(s) responsible. In such
circumstances, our responsibility will cease and we will not be obliged to cover expenses, which may be incurred on the part of the party. Similarly we will not
consider or accept any claims for compensation.
As group leader I have read the booking conditions and accept responsibility for the good conduct of all participants during the tour and warrant that at least one
responsible adult will be on active duty at all times to ensure this.
I accept that if the behaviour of any group member causes distress, damage, danger or annoyance to other persons or property, suppliers of accommodation and
transport services reserve the right at all times to charge the group for any damage caused, cancel arrangements immediately or to eject the person(s) responsible. I
accept that the school/college will be held responsible for any charges incurred and that payment will be payable before departure.
Completing the Booking Form
We require a completed rooming list from you detailing If you are travelling by coach, we will pick your group up If you are booking our flight travel option then you may
your teacher and student names, titles and ages (on date of from the address you provided on the Booking Form overleaf. need to submit specific passport information in order for us to
departure). We will email you the “Study Experiences Rooming If your pick-up point is difficult to find, then please submit a be able to book your airline seats. Should this be necessary, we
List Spreadsheet” for you to complete. Please therefore write local area map with your desired pick-up point clearly marked. will email you the “Study Experiences APIS Spreadsheet” for
your email address in the appropriate space overleaf. If you wish to be picked up from an alternative address, please you to complete with all required information. All information
Advise for each member of the group whether they wish to advise us in writing. provided must be accurate as once seats have been booked,
take our travel insurance. NB: It is a condition of booking that By signing the booking form you agree to the declaration any subsequent changes due to misspelt names etc will result
all passengers are adequately covered. If group members have of responsibility regarding your role as group leader and the in costs being charged to your booking.
their own insurance, please provide details of cover. We regret conduct of your students. This will also act as your declaration
we are unable to send out Travel Documentation unless we of ‘Responsibility and Accountability’ that will be passed to
have been notified of the insurance details for each member Disneyland Paris’ security department.
of your group.
Support Information
TOUR PLANNING SUPPORT INSPECTION VISIT DISNEY CAST MEMBERS
The Teacher Support section of our website provides Should you require a preliminary visit to Disneyland® Paris Please note, as we are continually updating our seminar
valuable support and information for you when arranging in order to satisfy school or college inspection and risk content, Cast Members appearing on video may vary from
your group’s booking. It contains our Learning Outside the assessment criteria, please contact the Study Experiences those shown in this Information Pack.
Classroom Quality Badge Certificate, full details of our Safety office to register your interest.
Management System, our travel insurance policy, passport EUROSTAR AND FLIGHT SEATS BOOKINGS
information, suggested letter to parents and the information OUR RESORT SERVICES TEAM We are unable to hold Eurostar or flight seats on a Provisional
you need to obtain from your students. Study Experiences’ resort services team is based at Disneyland Booking basis. If you wish to travel by Eurostar or fly to Paris,
Paris throughout your stay. On your arrival at the resort, they call us to discuss your plans, as seats are strictly subject to
TRAVEL INSURANCE will meet you with your check-in pack, hotel room keys and availability and we process bookings on a first-come first
We believe that travel insurance is not only to be Disney Parks entry tickets. They will assist you throughout served basis. In the unlikely event that we are unable to secure
recommended, but is absolutely essential. We therefore your stay and are available whenever you need, day or night. Eurostar seats, or flight seats from your chosen departure
make it a condition of booking that all passengers are airport, at the budgeted cost, we reserve the right to increase
adequately covered. However as many schools, teachers and 24 HOUR EMERGENCY OFFICE SUPPORT the student price. If this is not acceptable to you, you may
students have their own annual cover we have not included Study Experiences operates a 24-hour emergency paging choose to travel by an alternative method, or have all monies
a compulsory insurance charge in the price of the Study system to provide complete security and peace of mind paid to us returned to you in full. We therefore recommend
Experience. Our own travel insurance is arranged through throughout your trip. Most problems can be dealt with quite that you make your confirmed booking as early as possible in
Mondial Assistance (UK) Limited, which is part of the Allianz satisfactorily by our resort services team and Disneyland Paris order to secure availability for your chosen method of travel.
Group (the largest travel insurer in Europe). Per person hoteliers, but it is reassuring to know that our office-based
premiums (including Insurance Premium Tax at 17.5%) are Operations Department is there to provide a friendly and EUROSTAR TRAVEL ARRANGEMENTS
as follows: £9.00 for students aged 16 and under, £18.00 for professional service at whatever time of the day or night you Eurostar travel is based on the once-a-day direct service from
teachers and students aged 17 and over at date of travel. The might need them. the UK to Disneyland Paris. However as there is naturally
premium should be paid at the time you send the deposit, limited availability on this service, we reserve the right to
PASSPORTS AND VISAS use the services that require a change of train in Lille. In this
and those taking the policy will be covered from the moment Group leaders are entirely responsible for ensuring that
we receive their premium payment. As with all insurance instance, we will advise you of these arrangements with your
all members of the group have the correct and valid booking confirmation invoice. Please note that we cannot
policies, an excess is deductible from some claims. If you take documentation. We cannot accept responsibility for any failure
out the excess waiver insurance, then for an extra premium of guarantee that seats will all be allocated together for groups
to comply resulting in any costs or fines being incurred. travelling by Eurostar.
£10.00 per person, any successful claims will be paid in full to
you, and no excess will be deducted. If group members have YOUR FINANCIAL PEACE OF MIND YOUR HOTEL ACCOMMODATION
their own travel insurance, please provide details of cover. We Study Experiences is the student travel division of the In certain circumstances we reserve the right to transfer
regret that we are unable to send out Travel Documentation Newmarket Group, one of the UK’s leading group tour bookings at Disney’s Hotel Cheyenne® to Disney’s Hotel Santa
unless we have been notified of the insurance details for each operators. In line with the EC Directive on package travel, all Fe® or the Explorers Hotel at Disneyland Paris or the Kyriad
member of your group. For full details of our travel insurance, customers enjoy complete financial protection through our Hotel at Disneyland Paris. Should this change be necessary,
please visit our website. ABTA bond and ATOL licence, so all payments are safe. you will be advised in your travel documentation.
STUDENT CONDUCT PAYMENTS BY BACS DISNEY’S HOTEL CHEYENNE®
The Disneyland® Paris security department requires that We are pleased to accept payments by BACS. If you wish The bunk beds at Disney’s Hotel Cheyenne® are not suitable
each group leader signs a declaration of ‘Responsibility and to make your deposit payment or final balance payment by for persons of more than 70kg (approx 11 stone). Please note
Accountability’ for their students. By signing the booking BACS, please ensure that your Provisional Booking Reference that should you choose to accommodate less than three
form you confirm your acceptance of Study Experiences and or your Invoice Number is included on the remittance advice students per room then supplements will apply to our prices.
Disneyland Paris’ booking conditions on student conduct. when making payment by BACS. If you do not know your
Provisional Booking Reference or your Invoice Number, please DISNEY® VILLAGE
GROUPS OF LESS THAN 10 STUDENTS call us on 020 8335 4455. Disney® Village is the hub of Resort entertainment. Located
Groups of less than 10 students may have to make their own Our bank account details for payment by BACS are: within walking distance of your hotel and the Disney Parks,
way to another school, college or motorway service station to Newmarket Promotions Ltd it is open throughout the day and evening. It offers great
be picked up by their Study Experiences coach. NatWest Bank shopping opportunities and has themed restaurants to suit a
Sort code: 60-17-11 wide range of tastes and budgets, including Earl of Sandwich,
Account number 20389701 Starbucks, McDonalds, King Ludwig’s Castle, Planet Hollywood,
Rainforest Café and Annette’s Diner.
10 Call: 020 8335 4455 Email: team@studyexperiences.co.ukNewmarket Promotions Ltd Booking Conditions
Please read carefully rail or coach company providing the transport. In most cases, the conditions will Agents, is administered quite independently by the Chartered Institute of Arbitrators.
limit the carrier’s liability to you in accordance with international law. Should anyone The Scheme (details of which will be supplied on request) provides for a simple and
We want you to enjoy every minute of your break or longer holiday
be refused admission to the coach, ferry or flight, or to the destination country by inexpensive method of arbitration on documents alone with restricted liability on
with us, and we’ll do our very best to try to ensure that it lives up to
the transport or government authority, then we are powerless to assist and cannot the customer in respect of costs. The Scheme does not apply to claims for an amount
your expectations of it. We believe that our 30 years of tour operating
be held responsible. This includes any passenger who fails to advise us of any greater than £5,000 per person. There is also a limit of £25,000 per booking form.
experience, together with the reputation we have for quality and value,
medical condition or disability. If you are prevented from travelling as a result, our Neither does it apply to claims which are solely or mainly in respect of physical injury
should give you the confidence to book with us. To give you further peace or illness or the consequences of such injury or illness. Redress under this Scheme
responsibility for your holiday thereupon ceases. Full cancellation charges will apply
of mind, we accept your booking on the basis of our Terms and Conditions, requires written notice requesting arbitration to be made within nine months of
and we will be under no obligation whatsoever for any refund, compensation or loss
which are designed to clarify the contractual obligations between us. Please you may incur. scheduled date of return from the holiday.
spend some time reading them carefully, and please feel free contact us
should anything be unclear. Our contract with you 6 OUR RESPONSIBILITY FOR YOUR HOLIDAY
1 OUR CONFIRMATION OF RESERVATION OVERSEAS HOLIDAYS
Your contract with us When we have received your booking form and deposit we will send you a (a) Although we have no direct control over services provided to you by independent
1 YOUR BOOKING Confirmation of Reservation which details exactly what is booked for you. From this suppliers we accept responsibility for the reasonable standard of the holiday which
Your booking, once accepted and confirmed in writing to you, represents a contract moment Newmarket Promotions Ltd., has accepted your booking on the terms set you book. If any part is not provided as promised, we will pay you appropriate
between all persons named on the Booking Form and/or on the Confirmation of out in this Contract. compensation if this has affected the enjoyment of your holiday, except where the
Reservation, and Newmarket Promotions Ltd (The Company). The contract is based on failure is unforeseeable or unavoidable.
the information given in he holiday brochure, and the terms laid out in the following 2 THE PRICE OF YOUR HOLIDAY
(b) We accept responsibility if you or any person named on the booking form suffers
Booking Conditions. If you made a credit card booking over the telephone, and are Changes in transportation costs, including the cost of fuel, duties, taxes or fees
bodily injury, illness or death due to the negligent acts and/or omissions of:
seeing these Conditions for the first time, you may cancel your reservation in writing chargeable for services and exchange rates, mean that the price of your travel
(i) our employees or agents; or
up to seven days from the date of receipt of your Confirmation of Reservation. This arrangements may change after you have booked. However there will be no change
(ii) our suppliers or sub-contractors, servants or agents whilst acting within the
agreement is governed by English Law and jurisdiction is conferred on the English within 30 days of your departure. We will absorb and you will not be charged for any
scope or in the course of their employment to provide any service or arrangement
courts but not exclusively, so if you live elsewhere in the UK, when the courts of increase equivalent to 2% of the price of your travel arrangements, which excludes
forming part of the holiday that you have booked with us save that we do not accept
Scotland and Northern Ireland also have jurisdiction. insurance premiums and any amendment charges. You will be charged for the amount
responsibility for any air or sea carriers whose liabilities are limited by the relevant
over and above that. If this means that you have to pay an increase of more than
2 YOUR PAYMENT International Conventions. Provided that any such claims will be subject to and dealt
10% of the price of your travel arrangements, you will have the option of accepting a within accordance with English Law and will be subject to the exclusive jurisdiction
Your Confirmation of Reservation includes an invoice showing the deposit paid and change to another holiday if we are able to offer one (if this is of equivalent or higher
the final balance due. The outstanding amount must be paid by the due date. Should of the English courts.
quality you will not have to pay more but if it is of lower quality you will be refunded (c) We shall give you assistance in the event that you suffer illness, personal injury
we not receive payment by this date we reserve the right to treat your booking as the difference in price), or cancelling and receiving a full refund of all monies paid,
cancelled, in which case you could be liable to pay cancellation charges according to or death during the period of your holiday overseas arising out of an activity which
except for any amendment charges. Should the price of your holiday go down due to does not form part either of the holiday arrangement with us or an excursion offered
the scale set out in paragraph 4 below. Please note that a £5.00 (1% from 01.01.2010) the changes mentioned above, by more than 2% of your holiday cost, then any refund
per transaction charge will be made for any final balances paid by credit card. through us. This assistance will include advice and guidance and, at our discretion and
due will be paid to you. However, please note that travel arrangements are not always where appropriate, financial assistance subject to our spending a maximum amount
IMPORTANT NOTE: The person signing the Booking Form does so on behalf of all purchased in local currency and some apparent changes have no impact on the price
persons named on it, and he/she becomes directly responsible to the Company for in this regard on behalf of yourself and any other person named in the booking form
of your travel due to contractual and other protection in place. The price of your of £5,000 in total.
the payment of the total holiday price and if applicable, and where appropriate, for holiday was calculated using exchange rates quoted in the Financial Times Guide to
the cancellation charges and disbursements of any funds. (d) In the event of a claim under this clause six against us by you or any person named
World Currencies 31 December 2012. on the booking form we reserve the right to claim in your place against the person or
3 YOUR ALTERATIONS 3 OUR ALTERATIONS corporation responsible for the act, default or omission giving rise to the claim and
If you want to change any of the details of your booking, we will always do our best It is unlikely that we will have to make any changes to your holiday but we do plan you hereby agree to assign to us all your rights under this clause six and we will be
to help. We will however make an amendment charge of £10 per person (maximum your holiday arrangements many months in advance. Occasionally changes may be subrogated to those rights and you hereby agree to assist us fully in the event that we
£40 per Booking Form per amendment) as a contribution to our administrative made, which we reserve the right to do at any time. Most of these changes are minor enforce the rights which have been assigned to us or to which we are subrogated.
expenses. All amendments must be notified to us in writing by the person who made (eg. cancellation of an optional excursion) and we will advise you at the earliest (e) We take the safety and security of our clients extremely seriously. If a Foreign
the original booking. NB If an amendment involves a change of name, insurance possible date. If a major change becomes necessary we will inform you as soon as is Office advises that people should not visit a particular country, then we would act
premiums are not transferable. Where any change is made to a booking involving reasonably possible if there is time before your departure. A major change is one that on this. However, we are sure you appreciate from press and television coverage that
travel by air, we reserve the right to make additional charges to cover in full any costs we make to your holiday arrangements before departure that involves changing your the political, economic and social conditions in many countries are not as stable as
charged to us by our suppliers. resort area, or time of departure or return by more than twelve hours, or offering we are used to. Sadly crimes against both people and their property are a fact of life
4 YOUR CANCELLATION accommodation with a lower official classification than that advertised (except the the world over, and when in a foreign country it is very important to be extra vigilant
You or any member of your party may cancel your booking or part of it once it has latter in the case of en route tour hotels). When a major change occurs, you will and avoid drawing attention to yourself by wearing expensive jewellery, carrying
been confirmed but the cancellation will only be valid if made in writing direct to have the choice of either accepting the change of arrangements, purchasing another expensive camera equipment etc. Travellers have the same responsibility for their
the Company. If the cancellation results in a person travelling alone, a single room available holiday from us, (we will refund any price difference if alternative is of personal safety and that of their possessions, as they do at home. As situations in
supplement is payable. The amount payable on cancellation depends upon when lower value) or cancelling your holiday and receiving a full refund of all monies paid, countries can change rapidly, we would suggest you may wish to contact the Foreign
we receive your written instructions – the more notice you give, the less we will except where the major change arises due to force majeure (see below), we will pay Office Travel Advice unit on 0845 850 2829 for up to date information and advice
charge. Period before departure date within which written instructions are received compensation as detailed below: regarding safety BEFORE BOOKING YOUR HOLIDAY. Newmarket Promotions Ltd.,
by Newmarket Promotions Ltd. and amount of cancellation charge (shown as a 15 - 28 days £10 operate to many parts of the world, some of which do not conform to British health
percentage of the total holiday price excluding insurance premium which is not 0 - 14 days £25 and safety standards. We request that all our hotels comply with the local regulations
refundable) are as follows: IMPORTANT NOTE : We will not pay you compensation if we have to cancel or applicable in their country for health and safety but we cannot guarantee that these
Coach and Eurostar Tours Air Tours Charge change your travel arrangements in any way because of unusual or unforeseeable meet British standards.
Prior to “Balance Due” date* Prior to “Balance Due” date* Deposit only circumstances beyond our control. These can include, for example, war, riot, UK HOLIDAYS
“Balance Due” date* – 22 days “Balance Due” date* – 29 days 30% or deposit if greater industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, We accept responsibility for ensuring that all component parts of this inclusive
21 – 15 days 28 – 15 days 45% or deposit if greater fire, adverse weather conditions, epidemics and pandemics, unavoidable technical holiday are supplied to you as described in this brochure and to a reasonable standard.
14 – 2 days 14 – 2 days 60% problems with transport. If any such part is not provided in the advertised manner, we will pay you appropriate
less than 48 hours prior/after departure 100% compensation if this has affected your enjoyment of your holiday.
4 OUR CANCELLATIONS
Notes: If the reason for cancellation is covered under the terms of an insurance policy, We reserve the right in any circumstances (including failure to reach sufficient 7 TRAVEL INSURANCE
you may be able to reclaim these charges. numbers) to cancel your holiday and in this event we will return to you all money Because of the importance of having adequate insurance cover we make it a condition
* The “Balance Due” date is printed/shown on your “Confirmation of Booking & you have paid to us or will offer you an alternative, available holiday to purchase of booking on all foreign holidays that you are covered by an insurance policy. If
Invoice”. of comparable standard. In no case, except for reasons of war etc, (see Important you elect not to take our insurance, you agree to indemnify Newmarket Promotions
5 YOUR COMPLAINTS Note above) will your holiday be cancelled after the date when your final balance Ltd. for any costs that arise which would otherwise have been met had Newmarket
In the unlikely event that you have problems whilst on holiday, you MUST report the becomes due. Promotions Ltd insurance been taken. Should you fail to supply us with the name
matter to the hotel or our representative IMMEDIATELY during your holiday. If the 5 OUR COMPLAINTS PROCEDURE of your insurance company at the time of booking, our insurance premium will
matter is not then satisfactorily resolved, you must complete a written report (form Newmarket Promotions Ltd is a Member of ABTA with membership number V787X. automatically be added to your invoice. Please note, if you take out our insurance,
available from our representative). You must then follow up any complaint in writing ABTA Members help holidaymakers to get the most from their travel and assist them certain claims will be subject to an excess charge.
within fourteen days of your return, including a copy of the original report form. when things do not go according to plan. We are obliged to maintain a high standard 8 FINANCIAL PROTECTION & REPATRIATION
We operate a strict code of conduct which also conforms to European regulations of service to you by ABTA’s Code of Conduct. For further information about ABTA, the In line with the EC Directive on package travel, Newmarket Promotions Ltd offers
on package travel and take any complaints received seriously. A failure to follow Code of Conduct and the arbitration scheme available to you if you have a complaint, complete financial protection for all customers. Newmarket Promotions Ltd is a fully-
the procedure outlined will affect the outcome of the complaint and any possible contact ABTA, 68-71 Newman Street, London, W1T 3AH Tel: 020 7637 2444 or www. bonded member of ABTA - The Association of British Travel Agents, ensuring both your
compensation. abta.com .We can normally agree an amicable settlement of the few complaints we financial protection and high standards of professionalism and reliability. Therefore
6 YOUR TRAVELLING CONDITIONS receive. However, if we cannot agree, disputes arising out of, or in connection with you can book and travel with Newmarket Promotions Ltd in total confidence that
Where as part of the holiday you have booked your travel by air, land or sea, such this Contract may (if the customer so wishes) be referred to arbitration under a special your money and your holiday are safe. In the unlikely event of the company failing
travel will be subject to the terms and conditions of carriage of the airline, shipping, Scheme which, though devised by arrangement with the Association of British Travel while you are abroad, the ABTA bond will be used to repatriate you.
Important Information
THE BOOKING FORM COACH PICK-UP POINTS AND TIMES FITNESS TO TRAVEL
The importance of clear, correct information on the Booking Form is essential, When completing the Booking Form you will have to specify your pick-up point We strive to give all our customers full care and attention, but we do need to know
for it is from this information that we make your reservation and our contract with you. if this is different to your school/college address. We will show this on our at the time of booking if there are any special needs or requirements. It is particularly
The person to whom all correspondence, invoices and travel documentation are to be Confirmation Invoice. It is the group leader’s responsibility to ensure that all important that we are advised of any disabilities and also if
sent, should be entered as the first name. It is also their address and telephone number(s) group members adhere to the timings given on your travel documentation. In the you intend to bring any specialist equipment such as a wheelchair with you. Tailgate
that should be shown and it must be they who sign the Booking Form. Other names are event that one or more members of your group are late to the pick-up point at coaches can be provided at extra cost and are subject to availability. In the event
any time during your trip, to the extent where the itinerary arrangements may be that you need any special arrangements made for any members of your group, please
required by airlines, insurance companies, hoteliers etc., so please be accurate. For flight-
jeopardised, the coach driver is within his rights to leave at the appointed time and ensure that you call us to discuss these requirements prior to making your booking
inclusive tours it is essential that these names match those on the passports. We do not
no additional arrangements need to be made for late arrivals. For the return journey and then send full details of them with your completed Booking Form. These will be
accept bookings for students unaccompanied by supervising teachers. you will be disembarked at your original pick-up point. Our driver will endeavour acknowledged on your Confirmation of Reservation. If any passengers have suffered
YOUR JOURNEY to give an estimated time of arrival at each point, prior to the last transit/comfort from a serious medical condition recently, then they should consult with their doctor
The coach companies we use have been selected to be relied upon to provide stop. This will enable you to telephone taxis or parents who may be meeting you. about their fitness to travel.
modern, comfortable coaches and careful, considerate drivers. In line with current Our homebound drop-offs are scheduled in reverse order of the pick-ups. Because
ADDITIONAL EXTRAS NOT BOOKED WITH NEWMARKET
regulations all UK coach companies supply coaches fitted with lapbelts at no extra of the inconvenience and delays caused to other passengers we are unable to accept
We cannot be held responsible for compensation in respect of any extras which are
cost. Smoking is prohibited on all our coaches. Regular comfort stops are made. Space requests to be picked up or dropped off at additional points.
booked (eg travel insurance, currency) with a third party, if we subsequently cancel
is limited so please restrict yourselves to one suitcase per person, plus light hand DELAYS your tour for whatever reason. If you book your travel insurance with us, you would
luggage. If your school/college is not based on the mainland, the coach will collect Occasionally flights, trains, ferries and coaches may be delayed due to circumstances receive a full refund in this circumstance.
you from where you arrive on the mainland. Please note that any travel arrangements beyond our control. In such cases we will do our utmost to help you and keep
FLIGHT-INCLUSIVE TOURS
to the mainland are not included in our package price. you fully informed. In the event of extended overnight delays, depending upon
All the flight-inclusive tours in this Information Pack are financially protected by the
circumstances, we will endeavour to provide accommodation. In the case of a major
TRAVEL DOCUMENTATION & FINAL BALANCE PAYMENT ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please
delay to your homeward journey, we shall endeavour to delay the departure from
You will receive your final Itinerary and travel documentation four weeks prior ask for it and check to ensure that everything you booked (flights, hotels and other
your hotel.
to departure, provided all payments have been made. The final balance payment is services) are listed on it. Please see our booking conditions for further information or
SPECIAL REQUESTS for more information about financial protection and the ATOL Certificate go to:
due 8 weeks prior to departure for coach and Eurostar travel or 12 weeks for
There are of course only a limited number of front seats on coaches, low floor rooms www.atol.org/ATOLcertificate.
air travel.
in hotels etc. We cannot guarantee to meet all requests but will do our best to oblige.
Online: www.studyexperiences.co.uk Call: 020 8335 4455 11You can also read
