Help to keep our students and staff safe - Sanctuary Students
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uO r approach
Help to keep our students and staff safe
On-site facilities
We have made changes to each of our properties which mean things may be
The Coronavirus pandemic has slightly different to what you expected or have experienced if you’ve stayed with
impacted us all and means the us before. We want you to feel at home and we hope these changes mean you
way we live has changed. feel reassured that we’re doing all we can to provide you with a safe student
home.
We’re embracing these changes and as a
responsible landlord who cares about our
customers and colleagues, we are taking the Shared spaces requires urgent attention then we will make the
necessary steps to protect our students and We’ll continue to clean communal areas such as necessary arrangements to fix the repair.
staff while continuing to provide you with a the common room, laundry, stairwells, corridors and
maintained, safe and secure home. reception with antibacterial cleaning products on a Repairs can be reported online at https://secure.
daily basis. We have provided hand sanitisers and sanctuary-students.com/apply/ or via email to your
This guide provides you with an outline of the anti-bacterial gel at high-contact touch points at the property email address.
steps we’ve taken across our properties to main entrance, block doors and lift doors across the
ensure the safety of our students who will properties. If we’re not able to fix the repair ourselves, we may
be staying with us for the 2020/21 need a third-party contractor to come and take
academic year. a look. Our contractors will follow the most
Please ensure you use the materials
up-to-date Government guidance whilst attending
provided to limit the spread of any germs. your repair.
There are things that you can do and we’ve
provided some guidance for you to follow to
ensure you keep yourself and your flatmates Deep cleans Compliance
safe too. We are following Government advice We have professionally deep cleaned every flat in our We’ll continue to carry out safety checks in your
and continue to adapt our approach to social buildings including all bedrooms, hallways, kitchens room and flat like testing electrical equipment,
distancing and health and safety as guidelines and equipment during the summer before your water hygiene checks and flat inspections. Where
are updated. arrival. possible, we’ll combine as many safety checks and
inspections to minimise the number of times we
This guide will be refreshed throughout the Repairs enter your flat.
year. We’d love to hear if you have any ideas We’ll investigate and fix any repairs to your room or
on things we can introduce or changes we can flat that are reported to us. We’ll let you know when
make in our properties by emailing us at more@ we’ll be visiting before we arrive and will maintain a
sanctuary-students.com. safe distance and follow hygiene procedures when
we’re in your flat. We ask that you do the same.
In this guide, you will find information on:
If you are self-isolating at any point during your stay
1. On-site facilities with us, please let your team know by email as soon
2. Steps you can take as possible and still let us know if you have any
3. Where to get advice maintenance issues.
We will assess if the issue is an emergency that
Teams at the properties where we currently do, Common rooms
We want to ensure you still have the help you which can be collected from reception during You’re welcome to use the common room to break
need during your time with us and you will still opening hours. Some of our properties away from your flat. Keep in-mind the Government’s
be met with a smiling team member, a great have Amazon lockers installed which have social distancing recommendation of keeping two
support network and a professional service. contactless collection. meters apart and limit gathering sizes.
Our office, maintenance and security teams Please use them where possible to Lifts
will continue to be on-site during the published reduce contact with our team members We recommend that you only share a lift with a flat
office hours. Our teams will be provided with
and delivery drivers. mate. Wash your hands when you get back to your
Personal Protective Equipment (PPE) like flat. Take the stairs where practical and whenever
aprons and gloves for times when they need possible but remember to maintain social distancing
to enter your flat. We will display a notice on Social distancing in the stairwells.
doors when we are in a bedroom, kitchen or We have introduced two-meter markers at key
other communal spaces so you’re aware that areas across the properties where you might
we’re working in the area. come into contact with other students or Fire evacuations
staff. These areas include at reception, in the We need to ensure students are protected and our
laundries, common rooms, gyms and at the fire safety procedures are always followed.
Please take notice and avoid the area
lifts.
so social distancing can be maintained. Please follow the fire safety notices on the
We recommend you We’ve implemented one-way routes or a back of your bedroom door and continue to
stay in your room if possible. one-in-one-out system where we’re not able
evacuate the buildings when you hear the
to maintain social distancing to restrict the
number of people in smaller spaces. fire alarm.
Reception
Our receptions are open and we’ve installed Students who are self-isolating need to evacuate the
protective screens at most of our reception
Please look out for signs across the
building but maintain social distancing away from the
desks and marked safe distance markers to site and stick to the markings. evacuation points and the building. We also ask that
ensure social distancing can be maintained. you cover your face and avoid touching any railings
Laundries or door handles.
Please follow the guidance and keep Our laundries are open and marked with
your distance. social distancing markers. You can view when Vending machines
machines are empty via the Circuit Laundry Most vending machines across our properties have
Our teams are on-hand to answer any app. contact-less payments. Please use the materials
questions you have and to reduce the number provided to wipe down the machines after you’ve
of people at reception, you can also contact Please clean down touch points on the used them.
us via phone on 0300 123 5050 or chat to machines before and after use, using
your on-site team directly with our online chat the materials we’ve provided.
at www.sanctuary-students.com
We will continue to take parcel deliveries,
Steps you can take
We want you to enjoy your time with us and we encourage you to continue to make friends and get to know your team. Here are Be aware New resident arrivals
some simple steps and changes you can make during your stay to help protect yourself and your flat mates. Once you’ve moved in, get to know your property We’re constantly welcoming new students to our
and stick to the measures we’ve put in place across shared accommodation at which means that there
our properties so you can effectively social distance could be new residents moving into your flat. We ask
and take the necessary steps to help keep our that you take the following steps to help support new
Washing your hands Checking your symptoms
students and staff safe. arrivals and keep yourself and your flatmates safe:
Wash your hands before you leave and as soon as If you show any of the symptoms published by
you return to your flat. Public Health England:
Visitors and guests Maintain a safe social distance within
• Stay in your flat. We’re following Government guidelines which your flat.
limit the number of people gathering from different
• Let our team know you’re isolating by households. Once you have moved in, your flatmates
emailing us. Keep your personal belongings in your
become your household. dedicated area such as your kitchen cupboard
• Make your flatmates aware. or bedroom.
Please stick to the most up-to-date gathering
• Be prepared.
Cleaning tips size guidance published by the Government. Follow the cleaning tips
• Wipe down door handles and light switches in Sanitise the work surface, door handles and
your bedroom and flat. Health Assured switches before and after you’ve used them.
• Clean kitchen surfaces immediately after
use and dry worktops and chopping boards
Are you prepared? We know that moving away from home can be
a daunting experience and adjusting to the new
thoroughly after cleaning. Tips to help keep you safe and well. way of living can be difficult. We’ve partnered with
councillors at Health Assured to provide our students
• Use disposable cloths or paper towels when with a 24 hour a day, free confidential support
possible.
network. Call the Freephone number: 0800 030
5182 (Outside the UK: +44 161 836 9498 whenever
Stock up on non- Make sure you have Stock up on everyday
• Reusable cloths should be disinfected or perishable food: medication to keep you well: essentials:
Useful contacts
washed at 60C (140F) after each use. ready-to-eat canned meats,
fruits,
medicines for fever, such as
paracetamol or ibuprofen
Tissues, toilet paper
Prescribed medical supplies it’s convenient for you.
vegetables and soups Thermometer Soap or alcohol-based hand wash
Protein or fruit bars Anti-diarrhea medication Fluids with electrolytes
www.sanctuary-students.com
• Flush the toilet after each use with the toilet Dry cereal or granola
Peanut butter or nuts
Vitamins Manual can opener
Garbage bags
seat down. Dried fruit
Crackers
Cleaning supplies
Telephone: 0300 123 5050
If you’re self isolating
Canned juices
Bottled water
• Use a toilet cleaner and brush every few days. Make sure you: Scan the QR code on the back of your bedroom Facebook: Sanctuary Students UK
• Keep the toilet seat, handle and rim clean by door so that you’re on-site team is aware.
using a disinfectant. Instagram: SancStudents
Cover your mouth Use available
and nose with a hand sanitisers
• Clean shower trays and sinks frequently.
Wash hands
tissue when you
with soap and
cough or sneeze
water often
• Wash your hands after handling dirty laundry.
Avoid close contact Don’t touch your
Keeping your distance • Wash underwear, towels and linen at 60C Put used
tissues straight
with people who
are unwell
eyes, nose or mouth
with unclean hands
(140F)
in the bin
Please keep a safe distance apart when meeting If you feel unwell do not go to your GP’s surgery, stay in your room,
and speaking to people in our properties. Avoid let the reception team know and call 111.
being in the same room when our teams are in your For further details, please visit the
Public Health England website.
flat.
Property email addresses Glasgow - Winton Drive Ormskirk - Grange Court and The Ridings
Where to get advice QMR@sanctuary-students.com Ormskirk@sanctuary-students.com
Bradford - Wardley House Liverpool - Grenville Street Preston - Moor Lane Halls
Wardley@sanctuary-students.com GrenvilleStreet@sanctuary-students.com MoorLane@sanctuary-students.com
Read the latest updates from the Government
Brighton - Great Wilkins Halls Liverpool - Marybone Preston - Walker Street
www.gov.uk/coronavirus Great.Wilkins@sanctuary-students.com Marybone@sanctuary-students.com WalkerStreet@sanctuary-students.com
Keep up to date and follow the guidance from: Dundee - Belmont and Heathfield Flats London - Dinwiddy House Salford - Tramways
enquiries-dundee@sanctuary-students.com Dinwiddy.house@sanctuary-students.com Tramways@sanctuary-students.com
Public Health England
Dundee - Seabraes Flats London - Alliance House Stratford-upon-Avon - Oak and Willows House
www.gov.uk/government/publications/cov- enquiries-dundee@sanctuary-students.com Alliance.house@sanctuary-students.com Stratford@sanctuary-students.com
id-19-stayathome-guidance
Dundee - West Park Villas and Flats London - Manna Ash Truro - Treliske
Find out more about Scottish Government enquiries-dundee@sanctuary-students.com MannaAsh.House@sanctuary-students.com Treliske@sanctuary-students.com
www.gov.scot/coronavirus-covid-19/ Falmouth - Henry Scott Tuke House London - Don Gratton House
enquiries-falmouth@sanctuary-students.com Dongratton.House@sanctuary-students.com
NHS in Scotland
Glasgow - Cairncross House London - Coopers Court
www.nhsinform.scot/coronavirus KHR@sanctuary-students.com Coopers.Court@sanctuary-students.com
Find out more about the Student Guide to Glasgow - Kelvinhaugh Gate London - Paul Robeson
Coronavirus from the Office for Students KHR@sanctuary-students.com PaulRobeson.House@sanctuary-students.com
www.officeforstudents.org.uk/for-students Glasgow - Kelvinhaugh Street London - Lilian Knowles
KHR@sanctuary-students.com LilianKnowles.House@sanctuary-students.com
Glasgow - Murano Street Student Village Manchester - Grafton Street
MSSV@sanctuary-students.com GraftonStreet@sanctuary-students.com
Glasgow - Queen Margaret Residences Manchester - Denmark Road
QMR@sanctuary-students.com DenmarkRoad@sanctuary-students.com
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