Holi - MARCH 2021 - Rediffusion

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Holi - MARCH 2021 - Rediffusion
M A R C H 202 1

Holi
 Issue
Holi - MARCH 2021 - Rediffusion
Contents

Ma
               Finally, colour 03

           Passion Fuels Passion 04

First Issue
          Rockstar Rediffusionists 13

        Silly Point with Harsha Bhogle 16

                Fresh Brews 20

 Forced-to-be Good or the New Force of Good? 23

               Vintage Fusion 28

               Gladvertising 29
Holi - MARCH 2021 - Rediffusion
Finally,
colour!
The festival of love.
The festival of colours.
The festival of spring.

Holi has many descriptions. Yet, what is clear is that, this
summer, things seem to be changing. For the (much, much)
better.

Yes, the cases are rising again in some parts of our country,
which is unfortunate. But, we also have vaccines at hand and,
this time, we're ready.

A year on, our defiance and resilience is visible and palpable.
Advertising agencies are again thrumming with energy, film
shoots are underway (including many of our own, to be
revealed in due time), and the world is getting back on its feet.
Work from home isn't the burden it used to be; working at
office no longer laced with fear.

More importantly, as is evident from all the work we've seen so
far and the briefs we're working on, we are reminded that
creativity flourishes best when it's challenged.

It's the beginning of a brand new year, a brand new spring.

It's time for life and colour to blossom.
Welcome to the Holi edition.

Ananda Ray
- Creative Head

                                                                    03
Holi - MARCH 2021 - Rediffusion
Passion
Fuels
Passion
Or what wildlife
photography taught me
about brand building.
By
Nilesh Mohan Fatnaney
Partner – Strategic Planning, Rediffusion.

                                             04
Holi - MARCH 2021 - Rediffusion
As human beings, we all are passionate about a few things or at
    least that is what I would like to believe. Be it reading books or
    listening to music or playing a sport, we all have that one thing
    we are crazy about and we pursue it with unrelenting zeal. The
    mere act of pursuing our passion and going through its motions
    often gives us immense satisfaction irrespective of the outcome.
    The smarter ones amongst us convert their passion into their
    profession and end up living immensely happy and satisfying
    lives, while the rest of us try and pursue our passions every now
    and then when time permits.
    Fortunately for me, building strong brands is something I have
    been passionately pursuing for over a decade, and it was on this
    journey that I discovered I had a passion for photographing
    wildlife as well.
    Shocked?
    Surprised?
    Initially, I was surprised too and didn’t give much thought to it
    as I was happy doing the things I loved. It was only during a
    particularly difficult assignment that I was able to "connect the
    dots" and appreciate the striking similarities between the two.
    So ladies and gentlemen, buckle your seat belts and hold on to
    your hats as we embark on our safari through my bumpy
    observations.

1   One thing that
    takes your sleep away

                                                                         05
Holi - MARCH 2021 - Rediffusion
No-no-no. I am not referring to nightmares, snoring partners,
    mosquitoes, anxiety, stress or any of those unsavoury things.
    Instead, I am referring to that one thing that keeps you awake
    all night in a good way.
    Be it a consumer problem that you keep thinking of or that one
    wildlife shot you dream about, both passions require a target to
    help you channelise your energies.
    Also, setting a challenging target makes you feel more energised
    and creative while you work towards attaining it. I realised this
    on my unsuccessful quest to photograph the rare Red Panda in
    Sikkim and again on another similar failed attempt to catch a
    glimpse of the Snow Leopard in Ladakh. Compared to all my
    other trips till then, I had never felt more energised and more
    creative than on these two.
    Try it the next time you are choosing the consumer problem
    your brand needs to solve and see the rush of energy and
    creativity in your work and that of your team's.

2   No shortcuts

    Be it brand building or wildlife photography, there are absolutely
    no shortcuts to attaining the final result. You have to go through
    the process and any shortcut you take could be to your or your
    brand’s detriment.
    To share a leaf out of my many misadventures, I was super

                                                                         06
Holi - MARCH 2021 - Rediffusion
starry-eyed when I had just begun my tryst with wildlife
    photography. I used to almost revere some wildlife
    photographers for their ability to get head-on images of birds of
    prey flying towards them, looking all glorious with their talons
    out and beaks open and I ended up joining one of their expensive
    ‘boot camps’. Here I learnt they were using baits to lure these
    birds who were captured from the wild and had been
    domesticated for this very purpose. That very moment, I lost all
    respect for them and their work and regretted attending their
    boot camp as it took away all the joy and love I felt while
    attempting to capture these subjects in the wild.
    Similarly, on our journey to build strong brands, we may at
    times get enamoured by the prospect of using a renowned
    celebrity to build our brand quickly. However, we must realize
    that celebrities are brands in themselves, and they carry the risk
    of making mistakes that may damage your brand's reputation
    more than it damages theirs.
    Case in point, the Nepotism triggered outrage against Alia Bhatt
    in August 2020 resulted in a boycott of brands she endorses like
    PhonePe, Garnier, MakeMyTrip while the trailer of her movie
    Sadak 2 became the most disliked trailer on YouTube, garnering
    over 12 Million thumbs-down.
    Let us instead take a cue from some of the biggest global brands
    like Apple and Amazon who have built their equity without such
    short-cuts.

3   Immersion is key
    When you set your aspirations to photograph a certain species it
    pays to immerse yourself in understanding their life and
    environment. Learn all there is to learn about their behaviour,
    their sleep cycles, their breeding cycles, when they are at their
    absolute best during the year. Also, try and understand the
    natural habitat they live in, the predators or competitors they are
    up against, the types of trees that dominate the landscape,
    interesting features like lakes, rivers, abandoned palaces, etc. for
    you to leverage. Speak to other wildlife enthusiasts and forest
    guides who are interested in your subject: when was the last
    time someone spotted it, how frequently can one spot that
    subject in a particular area, does it have a defined territory it
    patrols or breeding ground it roosts in, how dense is its prey
    base, etc.
                                                                           07
Holi - MARCH 2021 - Rediffusion
All this information will help you improve your chances of
success. It will help you decide when to time your trip as per the
best natural conditions, what type of gear to pack as per the
terrain, at which spot you are more likely to see it, etc.
Similarly, to build a strong brand, we must first immerse
ourselves in understanding the lives of our consumers, their pain
points, their beliefs, motivations and triggers for their behaviour.
Also, a fair understanding of their society, culture and
aspirations allows us to narrow down on the brand promises we
should and should not make. Reading up case studies of brands
solving a similar consumer problem and learning how your
competitor brands are attempting to do the same will inform a
lot of decisions we make down the line.
Strong global brands like Nike, Colgate and Dove spend a
disproportionate amount of time on understanding their
consumers’ lives, and the culture they share before they work on
developing a solution.

                                                                       08
Holi - MARCH 2021 - Rediffusion
4   It is both an art and
    a science
    Wildlife photography is about capturing that split second when
    natural light and animal behaviour come together to create an
    emotional image. Sounds easy, isn't it?
    However the real beauty lies in the fact that none of us can
    dictate how Mother Nature should behave at any given moment,
    we cannot set the weather as per our liking, nor can we choose
    the intensity of the cloud cover, or the angle of the sun's rays,
    nor can we instruct any of the wild animals to pose in a certain
    way or to do a particular thing.
    What we could and often do is attempt to master the science of
    photography i.e. nail the holy trinity of exposure, shutter speed
    and ISO as per the ambient light. Choose the right camera lens
    for the job. Stabilise it using a bean-bag or tripod. Use a remote
    shutter release to reduce vibration due to mirror slap. Post this,
    we dabble with the art of photography. i.e. using the rules of

                                                                         09
Holi - MARCH 2021 - Rediffusion
composition to pre-frame our shot, positioning ourselves in a
manner that allows for the best possible foreground,
background and optimal amount of habitat around our subject,
deciding to either zoom in or zoom out depending on what we
are trying to highlight.
After all this, when we review our day's work, we often curse
ourselves for either not removing the lens cap or not holding
our breath to counter the adrenaline rush while taking the shot
or for zooming in too close and butchering the subject or for
blowing out the highlights due to improper metering. I hold the
dubious distinction of doing all these and some more, which I
feel too embarrassed to admit in public.
Similarly, brand building is both a science as well as an art.
While the must-haves like consumer problem, relevant brand
promise, functional benefit, emotional benefit, brand
messaging, brand values, collaterals, font, logo, tagline, etc. are
critical building blocks and belong to the science of brand
building, in knowing how, when and how much to play up a
particular brand asset in relation to the other lies the art of
brand building.

                                                                      10
5   Patience is the key
    to success
    Wildlife photography is 1% Inspiration and 99% Perspiration –
    quite literally. Other than the excitement of capturing your
    most sought after subject and spending days, weeks and,
    sometimes, even months reading up and planning your trip,
    what you end up doing 99% of the time is just waiting. Once
    you reach your desired spot and pre-compose your frame to the
    best of your abilities, all you can do after that is just wait. And
    that is what you do. Quietly and patiently you wait, in the
    water, in the mud, in the swamps, under the scorching sun, in
    the snow, with a heart full of faith in your abilities, you wait for
    that special moment when your subject will enter your
    pre-visualised frame and you will capture a reflection of the
    same for posterity. And once in a while, Mother Nature rewards
    you for your efforts. All the patience, the waiting, the doubting,
    the faith, the efforts all get rewarded with a sight which can
    never be replicated, a sight which overawes you with its raw
    natural beauty to such an extent that you let out a silent prayer
    thanking the Almighty for having blessed you with the gift of
    sight, for having made you capable of appreciating a fraction of
    His creations, for having blessed you with the mental, physical
    and financial means to be able to pursue such a passion with
    vigour.

                                                                           11
Despite all the bias for speed and quick turnarounds, brand
building too requires a healthy dose of patience. Once a
pressing consumer problem has been uncovered, a relevant
brand promise has been crafted, a distinctive communication
campaign developed, paid, owned and earned media vehicles
shortlisted and once a brand campaign is launched, all we can
do is wait. We wait for the campaign to build up reach, we wait
for it to build up recall, with a heart full of faith in our abilities,
we wait for our target consumers to get exposed to our
campaign. There are tense moments, too; at times there are
high decibel competitor campaigns that have launched with us,
sometimes news events or natural phenomenon drive consumer
attention away from our message. And just like it happens in
the wilderness, sometimes we are bountifully rewarded for our
efforts. Our campaign finds appeal amongst our target
consumers, they actively share and promote it amongst their
circle of friends and relatives, our brand gains disproportionate
mindshare, our product starts flying off the shelves, sometimes
our efforts are also recognised by our peers in the industry,
sometimes our efforts win awards, become case studies, are
used as benchmarks that others attempt to better.

With this, ladies and gentlemen, we come to the end of our wild
safari through my bumpy observations. While this was my
humble attempt to identify and share some key observations, I
am sure each of us could draw similar parallels between the
passions we actively pursue and our day to day lives. In case
some of you are equally passionate about wildlife photography,
do send in your observations and we would be happy to add
them to this list. I sincerely hope you all enjoyed reading this
article and didn’t resort to pulling out your hair like I did while
putting these observations together.
Until next time, when we explore ‘Sourdough’ bread making
and brand building, au revoir.

Note: All the photographs in this article have been captured by me
across my many wildlife photography sojourns.

                                                                          12
Harsha
Bh            gle
      During a lecture at IIM
         Ahmedabad when someone
          asked him what his CGPA was
         as a student, this was his
         prompt retort: “I learnt this
        very early in my childhood.
        Remember the good, forget the
       bad.” It is this quick wit and
      spontaneous oratory which has
     made him a household name in
     India and even across the world of
      cricket. His reputation is such
        that he would arguably be
         Rediffusion’s most famous
          alumni ever!
Meet the one and only Harsha Bhogle, who has,
perhaps single-handedly, turned watching
cricket into that insightful-yet-casual,
serious-yet-light-hearted,
emotional-yet-intellectual and awesome
experience that it is today.

The one who was profound enough to remark that “there is no
better unscripted drama than live sports.”
Or observant enough to point out that an “eruption of joy at the
                       fall of an Indian wicket can only mean
                       one thing” and that is, a certain Sachin
                       Ramesh Tendulkar is coming out to bat
                       next.
                       The one who was poetic enough to say
                       that Cheteshwar Pujara is “a classical
                       musician in the era of Yo Yo Honey
                       Singh.”
                       Or precise enough to once describe an
                       ongoing Sachin-Dhoni partnership as:
“We have a surgeon at one end and a butcher at the other.”
The one who was patriotic enough to give it back to Sir
Geoffrey Boycott who had said that Sachin may be a great
batsman but he never got his name at the Lord's honours
boards: “So whose loss is it, Sachin’s or the honours boards?”
Or witty enough to comment on Narendra Hirwani’s batting
skills by saying: “If you make a team with all the No 11s of all
the teams, Hirwani would still come at No. 11 in the line-up”.

                                                                   14
He surely must have been talented and articulate enough to go
        on to become India’s greatest cricket commentator ever, but by
        his own admission, it was advertising and his two year stint
        with Rediffusion from June 1985 to October 1987, that helped
        him to hone his writing skills and become a far better
        journalist than he would have ever been if he had come from a
        news desk background. It was in Rediffusion that he got to
                                   work with brilliant minds and

he would look at
                                   creative geniuses like Diwan Arun
                                   Nanda, Ajit Balakrishnan, Ashoke

key numbers of
                                   Bijapurkar, Ashok Kurien, Kamlesh
                                   Pandey, Bugs Bhargava, Anand
                                   Halve etc – and he only has nothing

all ads and                        but high praise for all of them. The
                                   art of story-telling, compelling the

swears that he                     reader to read on – these are the
                                   tricks that he picked up from

could just look                    Rediffusion and which came
                                   immensely handy to him in his

at an ad and tell
                                   career as a cricket writer, because
                                   advertising had already taught him

whether it was a
                                   the importance of being different
                                   from the others and standing out.

Rediffusion ad                         And today he does not just stand
                                       out but stands tall in the paeans of
                                       Indian cricket folklore. Rediffusion
        was not just his first job, it was his first love as well, the only
        place he truly, even desperately, wanted to join from campus
        (he was so desperate that he even flubbed his campus Rediff
        interview). Such was his love for Rediffusion that he would look
        at key numbers of all ads and swears that he could just look at
        an ad and tell whether it was a Rediffusion ad (the metaphorist
        in him pipes up: “It is like listening to a tune and recognising
        whether it is OP Nayyar’s or Madan Mohan’s”).

        Harsha Bhogle, Rockstar Rediffusionist, we salute you and are
        proud to induct you into our very own Hall of Fame. May you
        deal in boundaries and sixes and pull a fast one every now and
        then, as you continue to spread joy amongst cricket lovers
        around the world…

                                                                              15
In a freewheeling chat
with Navonil Chatterjee
and Harish Mishra,
Harsha Bhogle talks about
his Rediffusion experience.

Silly Point
With
Harsha Bhogle
It was just 2 years that he spent at Rediffusion. But those 2
         years were so full of learning, memories, people, events and
         anecdotes, that he seemed to remember each of those
         experiences as vividly as if they were of yesterday. Although
         truth be told, they were of a time and era that was almost 3 1/2
         decades ago! Excerpts from the chat...

         “My first job, straight out of campus”
         Rediffusion was the only agency I wanted to work in. I
         remember my colleagues from campus had applied on an
         average to 15-20 companies, while I just applied to 3 or 4. I used
         to follow ads very closely, and used to specially look out for the
                                 Rediffusion key number under the ad.

We will be                      “I wanted the Rediff job so
                                desperately that I flubbed
giving you the                  my interview big time”

job, but you will
                                When you desperately want something,
                                you get tense. I wanted this job so badly

have to promise
                                that I messed up my Rediff interview. I
                                had given up hope but then I got a call –

me one thing –
                                ‘Placement Office mein bulaya hai aap
                                ko’. There, Ashoke Bijapurkar told me:

that you will
                                “We will be giving you the job, but you
                                will have to promise me one thing –

never give an
                                that you will never give an interview so
                                bad ever again!” And that’s how I landed

interview so
                                my dream job.

                                On Arun Nanda …
bad ever again!                   When I joined, I remember Mr. Arun
                                  Nanda taking us around the office.
                                  There was a small room where the
         copywriters sat. And there was another room for art directors.
         The people who were there at Rediff that time – Kamlesh
         Pandey, Bugs Bhargava, Arun Kale …I remember Mr Nanda
         telling us that these are people whom we have got from other
         agencies, but they do better work at Rediffusion than anywhere
         else because of the environment we created here. And this is
         something that I have gone on to observe with cricket teams
         too, later in my career. Teams that do well are where there is a
         good environment nurtured, where there is no room for

                                                                              17
insecurity, and players don’t have to worry about their
        performances. And that’s the kind of team and environment
        that Mr Nanda created. The other thing about Mr Nanda was
        that the clients usually listened to whatever he said.

        On Ajit Balakrishnan …
        I remember seeing Ajit during my placement interview. He was
        wearing a round neck T-shirt and I thought this must be a cool
                                 place to work in. He once came for a

No carrying or                   Colgate meeting where we presented
                                 a campaign which the client for some

presenting of                    reason did not like. And Ajit said: “Ok
                                 we will come back to you.” No

options!                         carrying or presenting of options!
                                 Those were the days when we usually

Those were the                   presented just 1 campaign to the
                                 client. The thinking was, just like the

days when we                     client knew its product, the agency
                                 knew how the advertising of that

usually                          product ought to be! I also remember
                                 his pithy, incisive comment after we

presented just                   showed him the Kapil Dev-starrer
                                 ‘Palmolive da jawab nahin’ ad:

1 campaign to                    “You’ve taken a rustic, high energy
                                 performer and put him somewhere

client.                          else.” How these people could
                                 immediately cut to the chase!

        The People at Rediff
        There were characters there, a core group of loyalists who were
        there for a long time and understood the Rediffusion legacy.
        Quite a lot of them had IIM roots. Ashoke Bijapurkar used to
        take our ASPM course and I used to badger him continuously.
        Ashok Kurien … how he sold creative …they were all tigers
        there.

        The Tendulkar before ‘the’ Tendulkar
        It was in Rediff, that he first met Tendulkar. No, not God. Not
        that one. This was Prabhakar Tendulkar, the Studio Manager
        then at Rediffusion. And this Tendulkar too, taught him a thing
        or two. About artworks, masters etc!

                                                                           18
On Being an AE (Account Executive) at
Rediffusion
AEs had to do everything those days. From meeting clients,
getting the brief, doing the competition scan, writing the
creative brief, briefing creatives, selling the creative to the client
(creative people seldom ever sold their campaigns those days),
doing media planning (we only had media ops people then, no
media planners), carrying model pictures to the client, getting
artwork ready, transparencies, production planning, colour
separation, estimates, billing, maintaining guard books… the
works. I also knew that with the quality of people around me, I
was correct at whatever I did. I learnt more about advertising in
those 2 years than I ever did at any other point of time.

On the Rediff Stint Helping Him in his
Future Career
Working in Rediffusion and working with creative people helped
me in writing about cricket. If I had worked for PTI, I would
have been a boring writer. I started off in MidDay where I had to
report on stories that were already covered by the morning
                      papers! I had to do something different.
                      Also, I realised that the reader was under
                      no obligation to read my article till the
                      end. Beyond a doubt, advertising
                      influenced my writing.

                       On When He Was Roped in
                       to Enact a Storyboard ...
                       Kamlesh Pandey had cracked an ad about
                       an expensive Jenson & Nicholson
                       distemper, where he wanted to show 2
                       people – the smart and suave guy who
                       bought the expensive distemper and the
                       ragged and stupid guy who bought the
                       ‘sasta’ paint. And Kamlesh felt that a
                       storyboard won’t be enough; instead we
                       should enact the storyboard. No prizes for
                       guessing that while Harish Mishra got to
                       play the smart, suave guy, yours truly had
                       to be the choice for playing the
                       torn-shirt-ragged-hair-sasta-paint-buying
                       guy!

                                                                         19
fresh
 Brews
 of the month
 What's up with you this month?
 Here's what's up with us!

 Times Power of Print
 East Zone Winner

 The prestigious annual contest, “Times Power of Print”, was
 held this year too. The topic was - “Wear a mask not just to
 protect yourself, but to protect others from you”. Rediffusion
 Kolkata's Arindam Dey (Art) and Sourav Mukherjee (Copy)
 participated with an interactive print innovation idea which
 was declared the East Zone Winner.
21
Womens' Day #SanitizeASong
Movement
Keo Karpin

For Women’s Day, we did an impactful Social Media
campaign for the brand Keo Karpin, which is known for
products that care for women's needs. The campaign called
out Bollywood songs that objectify women. The lyrics of
some popular songs were changed to make them
empowering. Users were asked to join in with
#SanitizeASong. This became a movement when netizens
started engaging with the posts on Keo Karpin's FB page.

                                                            22
Forced-to-be Good
          or
the New Force of Good?

             Rujuta Singh
      Partner - Strategic Planning
The Pivots of Covid
Brands are caught in the storm of a post-Covid world. The
definition of good and bad has changed. Never was there a
bigger enemy for the world collectively. Even the aliens from
sci-fi movies generally tend to attack the US and China. The
world has changed, the consumers have pivoted.

Many are calling it the post-capitalist world. Consumers are
busy judging themselves, those around them and their
relationships. Their neighbours, peers, family members,
friends, influencers, and the products they use, are all
undergoing scrutiny. Convenience, transparency and ethics
are some of the acquired values of
importance while judging brands.
                                      Less in-person
Some relationships have pivoted
too. Family members, including        meeting has
kids, are taking up newer
responsibilities. Some                increased the
relationships have strengthened
despite physical distances, like      distance between
NRIs with their parents and their
home country. Or RWAs’ and            employees, with
society members’ active
WhatsApp groups.                      clients, distant
But some relationships have           family members,
turned for the worse too. Less
in-person meeting has increased       friends in the
the distance between employees,
with clients, distant family          larger circle.
members, friends in the larger
circle.

Brands respond
Some brands have pivoted in response to woke capitalism.
Large corporations and brands have often been accused of
accumulating profits while leaving the world in a shittier

                                                                24
place than when they entered it. But these woke brands are
not only just talking, but also walking the talk. We saw
alcohol companies making hand sanitisers, auto companies
making ventilators and biscuit companies focusing on
producing their main selling brands and supplying them to
frontline workers and migrants.
These pivots are not limited to

                                     We saw alcohol
products alone. The big brands
are reimagining the model of

                                     companies
corporations themselves. Unilever
has just proposed an interesting

                                     making hand
deal. In its quest to vaccinate its
employees quickly, they have

                                     sanitisers,
proposed "buy one leave one",
whereby Unilever will donate one

                                     auto companies
vaccine to the poor nations for
each vaccine that it buys for its

                                     making
employees. Unilever’s purpose is
to fight inequities and by

                                     ventilators
supplying vaccines to the poor
while taking care of its
employees, it is redefining the
way to approach profit making.

Tum mujhe data do, mai
tumhe azaadi dunga.
That is what Pfizer promised Israel as it struck an early
deal with the nation to provide Covid vaccines. Israel agreed
to provide data on each citizen’s age, gender, medical
history and vaccine response, in return for a guaranteed 10
million doses and continued flow of vaccines from Pfizer.
As a result, two in three Israelis have already been
vaccinated even as you read this. While at the turn of the
century, brands were trying to go after your money, selling
you everyday products with higher order benefits, the new
age brands are going after your identity, your soul, with a
promise to show you the way to a good, better, best life.

                                                                25
In the new world, there is simply no running away from
good. What can brands do to stay afloat and thrive in this
post capitalist world?

How can brands become the forces of good rather than be
forced to be good?

Make your brand more virtual, but also
more human
As the world becomes more automated, what will matter is
what your brand does to humans that machines cannot do.
Like care for them, bring them closer, nurture their
creativity and even give purpose to their lives.

Impact approach rather than a reductionist
approach
“When the wind blows, there are those that build walls and
then there are those who build windmills”. Brands that
have realised their opportunities

                                      consumers are
in the pandemic and approach
their woke-ism through the lens

                                      not going to
of the impact that they will be
making rather than the problems

                                      sacrifice basic
they will be solving will earn
loyalty. A brand promise of

                                      benefits like
helping girls stand on their feet
with learning and livelihood has

                                      taste, health or
more substance than a brand that
focuses on educating girls.

Get the ‘And / Or’ equation
right
                                      convenience to
In one recent survey, 65% people      buy higher order
                                      benefits.
said they want to buy
purpose-driven brands that
advocate sustainability, yet only
about 26% actually do so*. Let’s
be clear: consumers are not going to sacrifice basic benefits
like taste, health or convenience to buy higher order
benefits. It is not a trade-off or a case of “ORs”. The last
decade saw many brands adding “Ands” to their product
benefits. A shampoo + a conditioner, a deodorant + an

                                                                26
armpit whitener, a sanitiser that also moisturises. The next
decade calls for an approach of ‘product + feeling’. Make me
look good AND feel good about using it.

Address new tensions in the consumer’s life
Successful brands address tensions simmering in a
consumer’s life. Surf Excel managed to show a solution to the
good parenting vs. dirt debate. But since the lockdown, new
tensions have emerged. For
instance, the tyranny of
convenience. As more of our lives             consumers are
are moving online, driven by
convenience, it is also making us             trusting people
more vulnerable to surveillance,
fraud and loss of control. Or the             they know more
health vs. freedom tension.
                                              than some
Pay attention to the hidden
influencers                                   random
There’s a buildup of trust deficit
among consumers regarding                     influencers on
influencers. At the same time,
consumers are trusting people they            social media.
know more than some random
influencers on social media. Advocacy works for behavioral
change more than influencers. But who are your real
advocates? In the do-good age, they might not be your brand
advocates, but they have to be your brand agenda advocates
when you undertake a behavioral change campaign.

Campaigns calling for the need of waste segregation often
target the home owners or home-makers in the house. But
who actually puts out the waste is the maid in an urban
well-to-do household who is actually watching your
campaign on her mobile phone. While your campaign may be
able to convince the home-maker, the maid continues to
dump all waste in one as she simply doesn’t understand the
concept and utility of waste segregation.
Identifying and working with all influencers who can
contribute to sustainable behavior change will be the key to a
brand becoming a force of good rather than forced-to-be
good.

* https://hbr.org/2019/07/the-elusive-green-consumer             27
‘90s
                                              Vintage
                                              Fusion
 The Tata
 Taazgi
 ‘Ride on popular culture’ is a marketing mantra that brands try to
 adopt a lot these days. Rediffusion as always, was far ahead of it’s
 time, and leveraged this mantra to spectacular effect, way back in
 the 90s. Amitabh Bachchan’s blockbuster film ‘Hum’ featured a
                               chartbuster song called ‘Jumma
                               Chumma De De’ and that became the
                               pop culture inspiration for the agency
                               when it was working on a campaign
                               for Tata Tea.

                              From a predominantly tea-plantation
                              company in the early 1980s, Tata Tea
                              ventured into branded tea in the late
                              1980s. The company leadership
                              realised that despite having over 50
 tea gardens across India, they had the tea but not the brand. Tata
 Tea’s transition from trading to branding got a huge fillip with
 Rediffusion’s famous ‘Anu Taazgi De De’ campaign, where the
 Tata Tea brand got the entire nation singing to its tune.

 ‘Taazgi’ or freshness, was the brand
 promise accruing out of the Tata
 company’s ownership of the entire
 value chain – right from sourcing to
 distribution - which, in turn, ensured
 freshness for the consumers. The ad
 featuring Javed Jaffrey and actress Anu
 Aggarwal brought alive that feeling of
 ‘taazgi’ and it’s ‘Anu Taazgi De De’
 jingle went on to become extremely
 popular.

                                                                        28
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              "I'm a Mac" actor
              Justin Long is now
              a PC guy
              Nearly two decades ago, Justin Long praised the many
              advantages of Mac computers while playing one in Apple's
              iconic "Get a Mac" commercials.

              He has switched sides and now features in Intel's new ad
              campaign taking jabs at Apple.

              The chip maker created 5 ads mocking Macs and highlighted
              Intel’s superior technology (unlocking your computer with
              your face), poked fun at how Apple requires users to buy extra
              stuff while Intel laptops can transform into a tablet while
              being available in different color options.

              Now only time will tell us whether an iconic mascot shifting
              his allegiance affects Apple or not!

                                                                               29
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