HYPER AUTOMATION AUTOMATION BEYOND THE BOTS - Systems Limited
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HYPER AUTOMATION AUTOMATION BEYOND THE BOTS
TOC
WHAT IS HYPER-AUTOMATION BENEFITS OF HOW TO ACHIEVE END-TO-
HYPER-AUTOMATION? VS ROBOTIC PROCESS HYPER-AUTOMATION END PROCESS AUTOMATION
AUTOMATION WITH HYPER-AUTOMATION
2 3 5 6
4
START YOUR AUTOMATION OUR SELECTED MEET OUR ENTERPRISE SYSTEMS LIMITED
JOURNEY WITH SYSTEMS CLIENTELE AUTOMATION MANAGEMENT CONTACT INFORMATION
LIMITED TEAM
2 3 5 6
WHAT IS
HYPER-AUTOMATION?
The term “hyper-automation” emerged back in October 2019 when it topped the list of Gartner’s Top 10 Strategic
Technology Trends for 2020. The global research and advisory firm termed it “an unavoidable market state” and
with good reason. The adoption rate of automation has gone through the roof in the wake of increasingly evolving
technologies and tools, setting the stage for the next era in process automation.
“By 2022, 65% of organizations that deployed robotic process automation will introduce artificial intelligence,
including machine learning and natural language processing algorithms.”
Hyper-automation takes process automation further by infusing advanced technologies including artificial
intelligence (AI), machine learning (ML), and natural language processing (NLP) to increasingly automate, simplify,
transform, design, manage and analyze process workflows across the enterprise.
As enterprises of today are increasingly looking for digital transformation, Hyper-automation makes it happen
fast. With advanced technologies fueling its capabilities, it connects applications, understands data, takes logic-
based decisions, and can even help with predictions. In many ways, it is the digital extension of human knowledge
workers.
Hyper-automation infuses robotic process automation
Hyper-automation (RPA) with machine learning models, natural language
processing, and document understanding to enable
adds a layer of automation where it was not possible before. RPA
advanced technologies providers today have open processes that allow you to
bring in your own, third-party, or built-in machine learning
that extends the range models that can enhance the capabilities of software
robots.
and sophistication Chatbot technologies enable a robot to translate user
of automation. requests, perform sentiment analysis, and let the robot
return user requests into actionable results.
HERE IS A CLEAR DISTINCTION BETWEEN RPA AND
HYPER-AUTOMATION BASED ON KEY PARAMETERS:
Robotic Process Automation (RPA) Hyper-automation
Performed by multiple artificial
Technological Requirements Performed by automation tools intelligence/machine learning, packaged
software and automation tools
AI-powered, sophisticated process
Sophistication Task-oriented process automation automation
Outcomes Operational efficiency Scalable operational efficiency
Coverage Context-specific All-encompassing
Ecosystem of platforms, systems
Scope Conducted from one platform and technologies
BENEFITS OF HYPER-AUTOMATION
There are several benefits to adopting hyper-automation across the enterprise. Here are some of those key advantages:
AI-Infused Empowered and More Skilled
Automation Engaged Workforce Talent Base
Artificial intelligence capabilities like machine learning Human and robot workers collaborate and optimize the end- When mundane, low-level tasks are delegated to the digital
(ML), natural language processing (NLP), intelligent optical to-end business processes via automation. Employees across workforce, the human knowledge workers focus on specialization,
character recognition (OCR), and AI computer vision team up different functions and levels come together to collaborate which results in a more skilled and competent workforce. This
to enhance how software robots can read, see, and process and build automations by removing negative connotations creates a work environment that is ready to handle various activities
more work. attached to potential job losses because of the digital with high expertise, which ultimately results in a more skilled talent
workforce. base of an organization.
High Enhanced Software Superior
ROI Process Integration Business Agility
With access to critical analytical data, businesses can ensure Today’s enterprises are increasingly leveraging hybrid- Hyper-automation involves assigning tasks to the AI while allowing
they deliver on their investments. ROI is a key metric for cloud and/or multi-cloud infrastructures for smooth the specialists to handle only the most important work. This allows
businesses since it highlights if the investments in sales and communication and easy access to centralized data. businesses to achieve higher agility and growth with boundless
marketing are giving the envisioned returns, and impacting Seamless communication between on-premise infrastructure scalability.
the business in a positive way. and data storage makes information sharing to make
informed decisions more efficient.
Improved Optimized Advanced
Machine Learning KPIs Analytics
Technology now allows AI-powered machines to interact carry Removing routine tasks from the service cycle where human Advanced analytical capabilities of hyper-automation systems
out unattended interactions with the interface like clicking interactions are required, companies can improve their allow thorough tracking and measuring to drive continuous
a particular button no matter where it is on the webpage. delivery and optimize performance KPIs to better achieve the business growth.
Machine learning can also be trained to recognize voices or established business goals.
facial expressions, which can greatly benefit businesses.
HOW TO ACHIEVE END-TO-END PROCESS AUTOMATION WITH HYPER-AUTOMATION
There are several benefits to adopting hyper-automation across the enterprise.
Here are some of those key advantages:
Target Tasks Tools Strategy
Define a detailed
Identify high-value, quick-to- Choose the most effective mix
automation roadmap
automate business processes of automation tools
Training & Support Test & Tune Implement
Train users and maintain
Test and optimize automation Configure and deploy automation
solutions for sustained ROI
solution performance software for each process
START YOUR AUTOMATION
JOURNEY WITH SYSTEMS
LIMITED
ROLL-OUT
There are hundreds of process automation use cases that SUBJECT TO SCOPE
apply to most of the organizations, and hundreds more that
are specific to your business model.
PILOT Roll-Out of the robotics
11-12 WEEKS factory
Systems Limited’s 3-step approach enables thorough
and scalable enterprise automation that makes way for
POC Piloting For all relevant business
3-6 WEEKS
improved efficiency, accuracy and productivity. processes and hand over
Of additional processes
Proof of concept the customer.
with a parallel setup of
To meet today’s digital transformation demands, Systems Governance & Roll out
Limited’s enterprise automation experts can ensure A quick 30 days PoCon
planning.
scalability, relevance, and competitive advantages for a selected process to
years to come by developing an in-house automation validate the applicability
center of excellence (COE). of RPA/IPA.
Conceptualize Expand Manage
POC development with rapid automation Process pipeline development, Team Implementation of new features/upgrades
of 6 workflows to gauge the effectiveness alignment, Technical & security infrastructure after getting key business insights & enabling
of the automation program planning & execution of automation self-service management
Year 1 Q1 Q2 Q3 Q4 Year 2 Q1
• Enterprise service
Enable Develop Scale • Process discovery
Creation of the core automation team Integration with client systems, Hyperautomation institutionalization & • Citizen development
after detailed project planning and formal Development of sophisticated enterprise centralize performance management to • RPA evangelist
ROI assessment in collaboration with all class automation workflows, & expansion optimize & scale to 50 workflows
stakeholders of the COE to multitenancy
• Business owner alignment
HYPER-AUTOMATION
COMPONENTS
ORCHESTRATION ARTIFICIAL
INTELLIGENCE
ROBOTIC INTELLIGENT
PROCESS BUSINESS PROCESS ANALYTICS
AUTOMATION AUTOMATION
OUR SELECTED CLIENTELE
Some of our global clients which have skyrocketed operational efficiency by leveraging our enterprise automation services:
MEET OUR ENTERPRISE AUTOMATION MANAGEMENT TEAM
Norman Gottschalk Usman Khan Paul Savage Ovais Khan
Chief Technology Officer Practice Lead | Robotics Process Automation Director | Advanced Technology Solutions SVP | Head of Integrations & Automation
• Chief RPA Strategy Officer • RPA Architect • Program/Project Delivery Manager • Delivery, Governance & Architecture
• 25+ Years in Mortgage • COE Manager - RPA • COE Strategic Architect • COE Leader - RPA
• Banking Solutions • Advanced Technology Solution Architect • 15+ years in product and services organizations
• 25+ Banking Technology
Hands-free Efficient
Deliver better Solve business problems without
human intervention
Speed up existing processes
by as much as 15x
results at
superhuman Always-on Cost-effective
speed Establish 24x7x365 operations for
optimal resource utilization
Reduce recruitment, training,
and operating costs
Augment your workforce’s
capabilities with intelligent
virtual workers that operate
at peak efficiency around
High-precision Scalable
Ensure accurate, compliant, Expand or right-size operations
the clock. and consistent results in hours, not weeks
Secure Quick-deploying
Improve information security by Shorten time to value with
reducing manual processing intuitive, no-code configuration
About Systems Limited
Founded in 1977, Systems Limited is a leading global technology and business process outsourcing service provider, delivering innovative business solutions and technology-led
BPO services. With over 5,000 employees globally, Systems Limited helps its customers around the world maximize their IT investments and creates specialized solutions that
drive business results. These solutions leverage deep technical skills, domain expertise, products, frameworks, accelerators, and industry best practices that offer customers
substantial competitive advantage.
Lahore Karachi Dubai
Software Technology Park E-5, Central Commercial Area, Techvista Systems Office 603,
E1 Sehjpal Road, Shaheed-e-Millat Road, The Exchange Tower,
Lahore, Pakistan Karachi, Pakistan Business Bay, Dubai, UAE
sales@systemsltd.com Tel: +92 111 797 836 Tel: +92 21 34549385-87 Tel: +9714 369 3525
www.systemsltd.com Fax: +92 42 36368857 Fax: +92 21 34549389 Fax: +9714 456 3761
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