IT ROAD WARRIORS GUIDE - Teekay
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IT Road Warriors Guide Teekay Corporation
IT ROAD WARRIORS GUIDE
Updated: March 2020
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IT Road Warriors Guide Teekay Corporation
Contents
Introduction ..................................................................................................................................... 3
24/7 Support .................................................................................................................................... 3
Helpdesk Contact Information...................................................................................................... 3
After Hours Support ..................................................................................................................... 3
My Teekay (my.teekay.com) .......................................................................................................... 4
Home Page .................................................................................................................................. 4
When to use what? ......................................................................................................................... 4
1 - VPN (Teekay Issued Computer) .......................................................................................... 6
2 –Using Citrix Receiver on a Personal Computer ................................................................. 9
3 – Yammer ................................................................................................................................. 9
4 – SharePoint .......................................................................................................................... 10
5 – OneDrive ............................................................................................................................. 10
6 – Outlook ................................................................................................................................ 10
7 –PORT .................................................................................................................................... 11
8 - Using the Citrix Receiver on a Teekay Issued Computer ............................................... 11
9 - Email access when travelling ............................................................................................ 13
Outlook on TK Computer ........................................................................................................... 13
Email account on Mobile Device ................................................................................................ 13
Outlook Online – Office 365 ....................................................................................................... 13
10 - Skype for Business .......................................................................................................... 14
11 - Frequently Asked Questions ........................................................................................... 15
12 - Traveler’s Checklist .......................................................................................................... 16
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IT Road Warriors Guide Teekay Corporation Introduction Teekay employees are constantly on the move; whether working from home, airports, hotels, ship yards, or one of our regional offices. In order to accommodate busy travel schedules, Teekay’s IT department strives to provide flexible, cost-effective tools to facilitate network access and communication while out of the office. Helpdesk staff are always happy to answer any questions you have about connecting to Teekay remotely. If you are traveling on business, we recommend you contact the Helpdesk so we can do a quick "tune-up" on your laptop to make sure it is ready to go when you need it. Please contact the Helpdesk for more information or to schedule an appointment. Note: Please do not leave this document unattended in public. It contains sensitive information about the Teekay Corporate Network. 24/7 Support Helpdesk Contact Information Americas Helpdesk • Helpdesk hours of operation are 7:00 to 17:30 hours PST, Monday to Friday • Phone: (+1) 604 609 4711 • E-mail: helpdesk@teekay.com Europe Helpdesk • Helpdesk hours of operation are 7:00 to 17:00 hours GMT, Monday to Friday • Phone: (+47) 51 44 29 98 • E-mail: helpdesk.europe@teekay.com AustralAsia Helpdesk • Helpdesk hours of operation are 9:00 am - 18:00 pm GMT, Monday to Friday • Phone: (+65) 6692 9999 • E-mail: helpdesk.australasia@teekay.com After Hours Support After hour phone support is available on weekends and holidays. Please call your local helpdesk number and your call will be routed to the after-hour support technician. Helpdesk email is not monitored after hours. 3
IT Road Warriors Guide Teekay Corporation My Teekay (my.teekay.com) The central landing page of all the remote access services to the Teekay global network. 1. Open any web browser 2. Browse to http://my.teekay.com Note: If you are unable to access the site, check your internet connection to ensure you are able to browse to external websites. If you are still unable to connect, please contact the Teekay helpdesk. Home Page When to use what? While traveling, there are several ways to connect to Teekay’s Network Resources. Depending on where you are, what computer you are using and the type of internet access you have, it may be hard to decide which tools to utilize. The table below explains when to use what… When I need to access: What should I use? What will I be able to access? Citrix Business Apps Citrix Receiver or All Citrix Business Applications or my.teekay.com and Citrix Virtual Desktops Citrix Virtual Desktops 4
IT Road Warriors Guide Teekay Corporation
Shared Network VPN connection through Shared Network Drives, same
Drives my.teekay.com as are normally available in TK
Eg: V: W: O: (TK computers only) office
TK Online Email Any web browser: Teekay email on Office 365
Account https://outlook.office365.com
SharePoint & Any web browser: SharePoint and OneDrive are
OneDrive https://teekaycorp.sharepoint.com hosted by Microsoft and are
& accessible from any internet
https://teekaycorp.onedrive.com connection.
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IT Road Warriors Guide Teekay Corporation
1 - VPN (Teekay Issued Computer)
The Teekay VPN provides access to network resources such as file servers and network drives
that are otherwise only available in the office. (This is only accessible from Teekay issued
computers using any browser of your choosing). (Note Chrome & Firefox, you must click on the
download to start the apps). Citrix allows you to access the Online Storefront where you can
access your Citrix applications and Virtual Desktops.
1. Navigate to my.teekay.com and choose
” New Citrix Access”
2. Enter your
a. Username
b. Password
c. Passcode
Note: Your Username and Password are the same as the login credentials you use in the office.
Your PASSCODE is the 6-8-digit number in the RSA App on your mobile
*You may be prompted to install two plug-ins for the VPN Client. If you have not installed the
plug-ins before
1. Click Install
2. Select Run or Allow to the installation prompts
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IT Road Warriors Guide Teekay Corporation
3.
Once “Endpoint Analysis” has confirmed that the computer belongs to the Teekay, you will be
presented with two options. Choose “Network Access” for VPN.
4. Once you have installed the VPN tunnel software and have connected, you will be displayed
with this screen
Closing this window will close your connection to the VPN.
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IT Road Warriors Guide Teekay Corporation
Note: At this point, if your network drives are not displayed in the ‘Computer’ window, proceed to
the next step to reconnect them
5. Find and Double-Click the Map Drives icon on your desktop
Note: Map drive script is located at C:\Windows\Install$\RLOGIN
The Map Drives script runs silently - you should not see anything displayed.
All your network drives should now be available in My Computer.
Reminder: Please do not close the my.teekay.com window until you are finished working. Doing
so will disconnect your VPN connection to the Teekay Network
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IT Road Warriors Guide Teekay Corporation 2 –Using Citrix Receiver on a Personal Computer This link will direct you to the online Citrix Storefront, where you can access your Citrix applications and Virtual Desktops. (To install Citrix receiver on a non-TK computer, visit https://www.citrix.com/downloads/citrix-receiver/ ) 1. At the login page, Enter your: • Username (not email address) • Password • Passcode 2. Click Log On Note: Your Username and Password are the same as the login credentials you use in the office. Your PASSCODE is the 6-digit code from the RSA SecurID App (Note: Please click on “Skip Check” 3. After successfully logging in, you should see a page like below. The APPS tab includes all the Citrix applications you can access, while the DESKTOPS tab allows access to the TK Virtual Desktop environments. 3 – Yammer Yammer is an enterpriseYammer is an enterprise social networking service used for private communication within the Teekay organization. This is a part of Office 365, and therefore is accessible from any internet- connected computer. Login with your Teekay email address and password. 9
IT Road Warriors Guide Teekay Corporation
4 – SharePoint
SharePoint is a web-based application that integrates with Microsoft Office and
Office 365. It allows for online file storage and organization, as well as collaborative
real-time editing.
SharePoint is accessible at https://teekaycorp.sharepoint.com
Log in with your TK email address and password.
5 – OneDrive
OneDrive is a file-hosting service operated by Microsoft allows users to store files
in the cloud. Files can be synced to a PC and accessed from a web browser or a
mobile device, as well as shared publicly or with specific people.
VPN is not required to access OneDrive. You can login to OneDrive by going to
https://teekaycorp.onedrive.com on any internet connected computer. Log in with
your TK email and password.
6 – Outlook
Outlook on Office 365 provides full access to your Teekay mailbox from any internet
browser. Simply login with your email address and password to view your inbox and
online archive.
Archive files in PST format are not accessible from Outlook online.
10IT Road Warriors Guide Teekay Corporation
7 –PORT
Login with your PORT username and password. Please note the username and password might
be different from your Teekay Domain Account
8 - Using the Citrix Receiver on a Teekay Issued Computer
1. Under the Start Menu,
look for “Citrix
Receiver” and click on
it to launch.
11IT Road Warriors Guide Teekay Corporation
2. If you are not
connected to the
internal TK network,
you will be prompted
to log in with your
Username, Password
and RSA Passcode
3. After Citrix opens, you
will see some
applications are under
“Desktops” and other
applications are under
“Apps”
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9 - Email access
Outlook on TK Computer
You can open Outlook on your Teekay laptop and send and receive mail without
having to connect to VPN. Simply launch Outlook from the Start Menu.
Email on Mobile Device
Email accounts added to your mobile phone or tablet will continue to send and receive mail if they
are connected to the internet.
If you are travelling abroad, you will need to connect to wi-fi, or enable data roaming on your
device.
Outlook Online – Office 365
Outlook on Office 365 provides full access to your Teekay mailbox from any internet browser.
Simply login with your email address and password to view your inbox and online archive.
Archive files in PST format are not accessible from Outlook online.
13IT Road Warriors Guide Teekay Corporation
10 - Skype for Business
Skype for Business is the standard instant messaging tool used by Teekay and can
be used to keep in touch with colleagues around the world. It can be used while
travelling and requires only an internet connection.
If you are not automatically logged in on your Teekay computer, please follow the
instructions below to log in once your internet connection is established.
• Click on the Skype for Business icon on your task bar, or start menu
• Sign in using your Teekay email address and select Sign In
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11 - Frequently Asked Questions
Question Answer
Do I need a travel package for my Possibly, As there are many factors that determine the cost
mobile phone? of roaming charges, it is best to ask your local helpdesk if a
package is required.
What about wireless internet? All Teekay laptops have built-in wireless capability.
Wireless internet setup and configuration changes from
country to country and hotel to hotel. For recommendations
on connecting to Wireless Internet in hotels or out of the
office, please contact the local IT personnel or hotel
concierge.
How do I avoid unexpected Even if you're not actively using your phone or tablet while
roaming charges? travelling internationally, if your data feature is turned on,
your phone or tablet will still use data (for example,
receiving email messages, automatic app downloads,
location services) and you may end up with unexpected
charges.
To avoid data roaming charges, turn off the data roaming
feature on your phone when not in use.
iOS: Settings > Cellular > Cellular Data Options > Data
Roaming
Android: Settings > Wireless & Networks > Mobile
Networks > Data roaming
What type of plug will I need for A full list of standard Plug and Socket types can be found
my destination country? at:
http://www.worldstandards.eu/electricity/plugs-and-sockets/
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12 - Traveler’s Checklist
❑ Laptop
❑ Charger
❑ Laptop Bag / Carrying case
❑ Mouse
❑ Mobile Phone
❑ USB/Charging Cable
❑ Headphones/headset
❑ Consider a local mobile or sim card if travelling for an extended period
❑ Request International Travel Pack where applicable
❑ RSA SecurID Mobile App (or RSA Key Fob)
❑ Microsoft Authenticator
❑ Power Plug Adapter (for international travel)
Contact your local Helpdesk as travel packages vary from office to office
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