KEEPING YOUR FLIGHT PLAN - ON TRACK - DHL Guide
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KEEPING YOUR FLIGHT PLAN ON TRACK
2 Keeping your flight plan on track
Introduction03
Why partner with DHL? 04
What can you ship with DHL? 05
Our Services 06
Optional Services & Surcharges
Customs Services
10
12
07
13
Shipping Tools & Tracking 14
Advance Shipments 15
Keeping your flight plan on track 3
INTRODUCTION
DHL EXPRESS-OUR
EXPERTISE IN AVIATION
DHL operates a global fleet of over 280
aircraft, serving over 500 airports. Therefore,
we understand the importance of keeping
your aircraft in the skies, preventing costly
AOG situations or delivering your time critical
components to production sites
around the world.
15
OUR GLOBAL NETWORK
The strength of our global network provides you with a
market leading time-definite, door–to-door international
delivery service available to over 220 countries and territories
around the world.
Our Express network is designed to ship;
• A variety of aircraft spares
• Airworthiness certificates & technical documentation
• Time sensitive components used in aircraft manufacture
05
Our AEO status and TAPA accreditation also ensures your
shipments are cleared in the fastest and most secure
way possible.
4 Keeping your flight plan on track
WHY PARTNER
WITH DHL
EXPRESS?
THE BENEFITS OF USING DHL EXPRESS
Whether you’re an Airline, MRO or Tier 1-3 OEM you can be rest assured that your deliveries will arrive exactly at the appointed
time; using our service will also provide you with the following benefits:
01 SPEED
• Use our international time definite services to
benefit from cost savings vs. AOG specialists.
• Our export and import services provide the
speed to support just in time production, helping
you to lower your inventory costs.
02
TRACEABILITY
• Our tracking tools provide in-transit visibility of
your MRO related spares, to ensure your
scheduled Part 145 maintenance activities stay
on track.
• Visibility of your time critical documentation also
supports you with your back to birth traceability.
03 RELIABILITY
• Our consistently high levels of service help you
prevent AOG situations, protecting your bottom
line and reputation in the skies.
• Our reliable service also helps you keep
production lines running if you’re a component
manufacturer.
Keeping your flight plan on track. 5
WHAT CAN YOU SHIP
WITH DHL EXPRESS?
SHIP A RANGE OF AIRCRAFT SPARES, COMPONENTS & DOCUMENTS
Our current customers have shipped a range of aircraft spares, time critical components and urgent documentation.
You can send consignments up to 3,000kg’s containing individual pieces up to 300kg or 300cm in length.
A SAMPLE OF WHAT WE HAVE SHIPPED
• Digital Flight Recorders
• Electronic control units
• Nuts and Bolts • Aircraft Seats • Display Screen Avionics
• Fuel Nozzles and Covers • Landing Gear Levers
• Aviation Hand Tools • First Aid Kits • Pilot Headsets
• Anti-collision Lights
• Engine Pistons
THE DOCUMENTATION WE HAVE SENT
We know documentation plays an important role in the Aerospace Sector and our existing customers have shipped the
following items.
Airworthy
Work Logs Technical Manuals
Certificates
6 Keeping your flight plan on track EXPORT SERVICES Our export services provide you a fast and reliable delivery experience to more than 220 countries and territories around the world.
Keeping your flight plan on track. 7
EXPORT TO YOUR LINE STATIONS,
REPAIR VENDORS OR PRODUCTION SITES
Whether you need your aerospace shipments delivered before the start,
middle or end of the working day, our range of export services provide you
with secure door-to-door delivery as well as full track and trace visibility.
EXPRESSWORLDWIDE
Delivery by the end of the next possible working day.
n Available to more than 220 countries and territories
uitable for individual pieces up to 70kg and shipments
S
n
up to 3,000kg
US NEXT DAY SERVICE
If you are shipping to the USA, our US Next Day
EXPRESS12:00 service is available from selected UK postcodes.
Your shipment will be collected earlier in the
working day so that it can depart on a flight to
Delivery before 12:00 noon on the next possible working day.
the USA later the same evening. Traveling
n vailable to selected postcodes in 84 countries and
A overnight, your shipment will arrive at our hub
Territories in Cincinnati one day earlier than our regular
service to the USA, enabling delivery later
n Money-back guarantee*
that day.
n uitable for individual pieces up to 70kg and shipments
S
up to 300kg There is no additional charge for this service.
To check if it’s available from your collection
address, please check the DHL Capability Tool
EXPRESS9:00 dct.dhl.com or call DHL Customer Services on
(10:30 TO THE USA) 0844 248 0844.
n elivery before 9:00am (10:30am to the USA) on the
D
next possible working day.
n vailable to selected postcodes in 35 countries and
A
territories
n Money-back guarantee
n uitable for individual pieces up to 30kg and shipments
S
up to 300kg
ECONOMYSELECT
Delivery within a defined number of working days.
TRANSIT TIMES
AND COVERAGE
n Available to 32 countries and territories across Europe
To check transit times and the availability of
n uitable for individual pieces up to 70kg and shipments
S
DHL export services between a specific origin
up to 3,000kg
and destination address, please refer to the
DHL Capability Tool (DCT) at dct.dhl.com
*Additional terms and conditions apply – see dhl.co.uk/express for details
8 Keeping your flight plan on track
IMPORT SERVICES
Our import services allow you to arrange for a shipment to be collected in
another country and delivered to the United Kingdom or a third country.
IMPORT COMPONENTS AND DOCUMENTATION TO YOUR UK HANGERS OR
PRODUCTION SITES
Your aerospace imports are collected by DHL Express in the origin county and travel door-to-door through our fully integrated network.
IMPORT SERVICES
With our DHL Express Worldwide Import product, you can
import shipments from over 220 countries and territories
in the world. If you need a faster delivery, our DHL Express
12:00 and DHL Express 9:00 services are available for
import as well as DHL Economy Select for less urgent
shipments from Europe.
THIRD COUNTRY SERVICES
Our Third Country Services allow you to arrange
international shipments without them having to pass
through the UK. Please see below for an example.
GERMANY
UK
FRANCE
Line Station
Line Station
DHL Germany moves the
inventory directly to France
Keeping your flight plan on track 9
AIRSIDE
DELIVERY
SERVICE
If you need to collect or deliver
shipments from a restricted area of
an airport then you can rely our
Airside Delivery Service.
DEVELOPED IN PARTNERSHIP
Our Airside Delivery Service was developed in partnership
with a leading Manufacturer and is available to Airlines,
MRO’s and Tier 1-3 OEM’s.
up to 25kg
Send or collect Send items
shipments from 36 weighing up
European Airports to 25kg’s
Available to
DHL Account
Holders Only
FIND OUT MORE
Contact your DHL Account Manager to find out more.
10 You’re built
Keeping your for
flight
flight.
plan
We’re
on track
built to deliver.
OPTIONAL
SERVICES &
SURCHARGES
Our current aerospace customers use a range of
optional services & surcharges to deliver their
international shipments.You’re built
Keeping
for flight.
yourWe’re
flightbuilt
plantoon
deliver.
track 11
OUR OPTIONAL SERVICES
Our Optional Services can help you clear your shipments faster, deliver items on weekends, protect components from loss or
damage or your support your sustainability goals by carbon offsetting.
Saturday GoGreen
Duties & Taxes Paid Shipment Insurance
Delivery/Collection Climate Neutral
For the full list of optional services, please visit dhl.co.uk/en/express/optional_services
OUR SURCHARGES
We understand in certain situations you may be shipping items that require special handling. If this is the case, we will levy a
fee for components that fall outside our standard operational capabilities.
>70kg
>120cm
Overweight Oversize Piece Non-Stackable Full Dangerous
Piece (>70kg) (>120cm) Pallet Goods
Lithium Batteries
Limited
Section II
Quantities
(966, 969)
For the full list of surcharges, please visit dhl.co.uk/en/express/shipping_advice/surcharges12 You’re built
Keeping your for
flight
flight.
plan
We’re
on track
built to deliver.
CUSTOMS
SERVICES
Our current aerospace customers use
a range of standard and non-routine
customs clearance services to clear
their shipments faster.You’re built
Keeping
for flight.
yourWe’re
flightbuilt
plantoon
deliver.
track 13
OUR CUSTOMS SERVICES
To ensure your time critical parts and documentation arrives as quickly as possible, we can offer you a range of standard as
well as non-routine custom-clearance processes, tailored to your aerospace needs
Clearance
Broker Notification Bonded Transit Export Declaration
Authorisation
For a full list of customs charges, please visit dhl.co.uk/en/express/customs_support.customs_services14 Keeping your flight plan on track
SHIPPING TOOLS
& TRACKING
OFFLINE &
SHIPPING TOOLS INTEGRATED
ONLINE
We have a range of shipping tools to streamline
your shipping process and reduce the time SERVICES
needed to prepare and send shipments.
Whether you’re sending one shipment a month
or thousands a day, DHL has a solution for you.
EasyShip
MyDHL+ EDI & XML Services
TRACKING
For your convenience, we offer several methods of tracking your aerospace shipments as indicated below.
Please contact your DHL Account Manager to find out more.
Online Text Customer
DHL Proview Email
Tracking Message ServicesYou’re built
Keeping
for flight.
yourWe’re
flightbuilt
plantoon
deliver.
track 15
ADVANCE SHIPMENT
DHL can offer you an Advancement Shipment Service which can help you save
time in preparing transport labels depending upon your Aerospace needs. You can
create pre-printed labels in advance and determine how long the label is valid for.
01 HOW IT WORKS
The Airline Technician
informs their US OEM
that an aircraft part Example-a UK Airline sending an aircraft component off for repair.
needs repair.
03 01
02
The US OEM sends out a
temporary part containing
a pre-printed DHL waybill,
valid for 3 months.
(UK) AIRLINE
(FRANCE)
OEM REPAIR VENDOR
03
The Airline Technician
sends out the faulty part to
the OEM’s repair vendor (US) OEM
based in France, using the
DHL pre-printed label.
02
FIND OUT MORE
To find out more please contact
your Account Manager.CONTACT US DHL International (UK) Limited. Southern Hub Unit 1, Horton Road Colnbrook Berkshire SL3 0BB For further information, please visit dhl.co.uk/express or call our Customer Services team on 0844 248 0844. Valid: 03/2020
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