LEARNING & DEVELOPMENT PROGRAMS & SERVICES - FOR STAFF & FACULTY FALL 2018 & WINTER, SPRING 2019 - University of Guelph
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LEARNING & DEVELOPMENT
PROGRAMS & SERVICES
FOR STAFF & FACULTY
FALL 2018 & WINTER, SPRING 2019
Level 5S University Centre
Ext. 56800
E-mail: landd@uoguelph.ca
http://www.uoguelph.ca/learningmatters/
A MESSAGE FROM YOUR LEARNING & DEVELOPMENT TEAM
We have worked diligently on your behalf to provide an array of programming that
responds to your learning needs.
We have highlighted new programs with a NEW symbol for your convenience. We
have also highlighted the category of sessions called Homegrown with the
symbol.HG These sessions are offered by your UofG colleagues who have
generously agreed to share their skills with others. If you have a particular skill or
knowledge that you think others can benefit from, please contact us to discuss
how you can contribute to a Homegrown session.
There are a number of benefits to participating in learning and development
programs. Beyond developing your knowledge and skills, you meet and share
ideas with other employees from all areas of the university, have time to reflect on
the work you do, and expand your thinking by engaging in conversations and new
activities. Learning can energize you and contribute to a positive work
environment.
Please contact us if you have any questions or would like help identifying a
program that meets your needs.
Email us at landd@uoguelph.ca, or call extension 56800.
Follow us on Twitter
@UofGHR.
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Learning & Development Programs & Services 2018-2019
TABLE OF CONTENTS
NEW @ The U
NEW Days University of Guelph's New Employee Welcome Orientation Program 7
Creating Connections Series
No Bull, Just Lunch at the Bullring Restaurant 8
Students Serve it Up! Lunch at PJ's Restaurant 8
UofG Historical Walking Tour HG 8
G.O.A.L. 2.0 Core Practices Training Sessions NEW 9
Employee Essentials
Adaptability
Grow Through Change 10
Client Focus
Providing Effective Client Service and Communications 11
Communication
Acknowledging Indigenous Lands HG NEW 12
Having Difficult Conversations for Staff HG 12
Introduction to Creating Animated Video HG 13
PowerPoint Alternatives: An Introduction to 5 Free Tools for Creating Presentations HG 13
Twitter, Instagram & SnapChat for Beginners HG 14
Twitter, Instagram & SnapChat for Advanced Users HG 14
The Art of Presentation 14
Write Better Emails HG 14
Personal Management
Personal Leadership at Work 15
Priority and Workload Management (formerly Managing Me) - for Staff 15
Online Strength Based Employee Development Program 16
Positive Thinking for Vitality at Work 16
Building Resilience: Letting Go & Moving Forward 17
Teamwork
Managing Conflict at Work for Staff 18
Teamwork with Impact 18
Leadership Essentials
Building Leadership Effectiveness 19
Gaining Buy-In and Making Change Stick NEW 19
Coaching & Communicating for Performance 20
Having Difficult Conversations for Leaders HG 21
Transitioning from Employee to Manager: A Framework for New Managers NEW 22
Harnessing Team Power Part 1 22
Harnessing Team Power Part 2 22
Skillful Conflict Management for Leaders Part 1 23
Skillful Conflict Management for Leaders Part 2 23
Priority and Workload Management (formerly Managing Me) - for Leaders 23
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Learning & Development Programs & Services 2018-2019
TABLE OF CONTENTS
Management Essentials
Leadership 24
Recruitment & Selection NEW 25
UofG Processes & Technical Training
Microsoft Excel 2016 - Introduction 26
Microsoft Excel 2016 - Intermediate 26
Microsoft PowerPoint 2016 - Advanced NEW 26
Microsoft Access 2016 - Introduction 27
Microsoft Access 2016 - Intermediate 27
Collaboration Tools at Your Fingertips: Skype for Business Beginner NEW 28
Collaboration Tools at Your Fingertips: WebEx Beginner Training NEW 28
Collaboration Tools at Your Fingertips: Skype for Business/WebEx Advanced Training NEW 28
Everything about Pcard HG 29
Privacy & Access to Information 101
Ÿ Working with Student Records HG 29
Ÿ Working with University Records HG 29
Expense Claim Training Session - Intro HG 30
Travel & Business Expense Claims - Advanced HG 30
Health and Wellbeing
RBC Royal Bank Employee Financial Wellness Sessions
Ÿ Leveraging Your Home Equity to Achieve Your Goals 31
Ÿ Retirement Income Planning 31
Ÿ Will and Estate Planning 31
Ÿ Path to Financial Wellness: Financial Health to Financial Wealth 31
Ÿ RRSP vs TFSA 31
Ÿ Investing in Real Estate 31
Ÿ Transitioning to Retirement 31
Ÿ Supporting Your Aging Loved One 31
Sun Life Financial Seminars
Ÿ Creating your Financial Roadmap 32
Ÿ Investment Planning 32
Ÿ Plan for a Healthy Financial Future 32
Mental Health Training
Ÿ SafeTALK 33
Ÿ Mental Health First Aid 33
Ÿ Beyond the Books 33
Personal Safety
Ÿ Safety & Security for Front-Line Staff HG 33
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Learning & Development Programs & Services 2018-2019TABLE OF CONTENTS
Wellness Friday presented by our Partners from Homewood Health
Ÿ Professionalism in the Workplace 34
Ÿ Establishing Work-Life Harmony (formally 'Integration') 34
Ÿ The Emotional Effects of Retirement NEW 34
Ÿ Advanced Care Planning 34
Ÿ Managing Time and Energy 34
Ÿ Stress Busters 35
Ÿ The Art of Relaxation NEW 35
Ÿ The Journey to Wellness: One step at a Time 35
Ÿ Healthy Sleep Habits 35
Ÿ Helping Your Child Succeed at School 35
Ÿ EHS: Workplace Inspections 35
Ÿ Foundations of Positive Parenting 35
Ÿ Building Working Relationships 36
Ÿ Improving Workplace Communication 36
Ÿ Forgiveness: Letting Go and Moving Forward 36
Ÿ The Science of Happiness 36
Ÿ Beyond Stigma: Increasing Our Understanding of Mental Health in the Workplace 36
Ÿ Building Resilience: Understanding Challenges, Learning Strategies, and Accepting Change NEW 36
Programs Offered by our UoG Partners
Office of Diversity & Human Rights
Ÿ Faculty Search Committee Orientation 37
Ÿ Human Rights 101 for Supervisors 37
Ÿ Accessible Service Provision (AODA) 37
Ÿ Making Education Accessible (AODA) 38
5
Learning & Development Programs & Services 2018-2019NEW @ the U Leadership Essentials Health and Wellbeing
G.O.A.L. 2.0 Management Essentials Programs Offered by Our UofG Partners
Employee Essentials UofG Processes & Technical Training
REGISTRATION and CANCELLATION
Registration for Learning & Development sessions for Fall 2018 and Winter, Spring 2019 is now
open. Registration for programs is processed through the online event calendar. Simply click
through the calendar to the program or event that interests you.
Click the "Register Online” link on the program of your choice and enter your central login and
password. You can register for as many programs as you choose. Please note that priority
registration for some programs is given to regular, full-time employees. If you would like to be
placed on a waiting list for a program, please email us at landd@uoguelph.ca and we will inform
you if a space becomes available.
*Cancellation Policy: Except where indicated with the program description, we require a minimum of
2 days notice for cancellation to ensure we can give your spot to someone on the waiting list.
Looking for something else?
If you would like to see a new program on our calendar, or have any questions or comments, please
contact us at landd@uoguelph.ca, ext 56800, or visit our website.
CONSULTING SERVICES
In consultation with our Human Resource colleagues, Learning & Development's Consulting
Services can assist managers and leaders with specialized individual and group development
needs to support performance.
Our Core Services Include:
Ÿ Custom Learning
Ÿ Coaching
Ÿ Conflict Management (mediation, facilitated conversation, conflict coaching)
Ÿ Team Development
Ÿ Facilitation
Ÿ Strategic Planning
Ÿ Goal 2.0
Ÿ Supporting Change and Transition
Ÿ Surveys and Assessments
For more information on Consulting Services please contact Linda Watt, Director, Learning &
Development and Consulting Services at lwatt@uoguelph.ca or ext. 56509.
For a description of these services, visit the following link:
https://www.uoguelph.ca/hr/hr-services-learning-development/consulting-services
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Learning & Development Programs & Services 2018-2019NEW @ the U Leadership Essentials Health and Wellbeing
G.O.A.L. 2.0 Management Essentials Programs Offered by Our UofG Partners
Employee Essentials UofG Processes & Technical Training
What is
The University of Guelph aims to provide both a supportive and
welcoming environment to its new staff and faculty. We take NEW Days Dates:
pride in the talented employees we attract to the University of
Guelph and are committed to ensuring they get the best September 10, 2018 Register Online
possible start we can give them. October 1, 2018 Register Online
November 5, 2018 Register Online
NEW@theU is an initiative by Human Resources focused on February 4, 2019 Register Online
helping new employees develop a connection to the University March 4, 2019 Register Online
of Guelph's unique culture and way of doing things. It also May 6, 2019 Register Online
provides important information, insight and skills that will help June 10, 2019 Register Online
them feel more comfortable and be productive more quickly in
their jobs. All sessions run from 9AM - 4:15PM in
University Centre 442. Please note that
NEW@theU complements new employee orientation initiatives May’s session will be held in UC 430.
which may currently be housed at the departmental level. It
begins with a one day session called NEW Days, and includes a Cancellation Policy: Please cancel no later than 2
full series of activities and sessions over an employee's first days in advance to ensure we can give your spot
year, ensuring that those who are "New to the U" feel a part of to someone on the waiting list.
the University. This includes the creating connections series.
A light lunch will be provided.
See the NEW Days section in this booklet for a more detailed
description and a link to registration. See the NEW@theU
section of the booklet for a full list of learning and development
activities designed specifically for new employees.
NEW Days
NEW Days is the kick-off to the NEW@theU (New Employee Welcome) program at the University of Guelph.
One day at the beginning of 7 months of the year (excludes January, April, July, August and December) has
been dedicated to welcoming and connecting our new employees to the University environment and giving them
a positive start.
There will be various activities and representatives from across campus who will share perspectives and
important information that will introduce the new employee to university governance, University of Guelph’s
unique culture, history, facilities and services. Required training elements from A.O.D.A. (Accessibility for
Ontarians with Disabilities Act) and EHS (Environmental Health and Safety) will be shared with new employees.
The program is targeted toward new employees who are permanent, full-time or part-time staff or full-time with
an appointment of greater than 6 months. However, any employee that can benefit is welcome to register.
Hiring Managers and HR Admins in units across campus are encouraged to share the registration link with their
new hires and to provide NEW Days to new employees as early as possible in their tenure wherever possible (in
the first days and weeks).
7
Learning & Development Programs & Services 2018-2019NEW @ the U Leadership Essentials Health and Wellbeing
G.O.A.L. 2.0 Management Essentials Programs Offered by Our UofG Partners
Employee Essentials UofG Processes & Technical Training
No Bull, Just Lunch at the Bullring Instructor: Katrina Lindsay,
Creating Connections Series Manager, The Bullring
The Bullring was built in 1901 and was originally used as a pavilion for the study Date and Location:
January 30, 2019
and judging of horses, cattle, sheep and swine. Since then, the Bullring has been
12PM - 1PM
a popular bar/dance club and is now a coffee house run by the Central Students Meet at The Bullring
Association. Make new connections from other areas of campus or get out of the Register Online
office with a colleague and join us for a delicious lunch and a fascinating
introduction by our Bullring Lunch Hostess and Manager.
Typical lunch will cost participants $5-$10 - Click to view the Bullring Menu
Students Serve it Up! Lunch at P.J.'s Restaurant Instructor: A member of the
Creating Connections Series Learning & Development team will
be your guide. A representative
PJ's Restaurant was named one of Canada's Greenest Restaurants by Leaders in will provide a pre-lunch
information session about PJ's
Environmentally Accountable Food Service (LEAF). PJ's is a student run
Restaurant and the School of
restaurant in the School of Hospitality and Tourism Management at the University Hospitality,Food and Tourism
of Guelph. Each day features a brand new menu and theme as created by the Management.
student groups running the events.
Date and Location:
Support our students' learning, make new connections and indulge in a delicious November 14, 2018
lunch. Join us at P.J.'s. 12PM - 1PM
Meet at PJ's Restaurant
Register Online
Typical lunch will cost participants $10-$15 - Click to view PJ’s website
UofG Campus Tour - Historical Walking Tour HG Instructor: Lisa Cox, Curator,
Creating Connections Series C.A.V. Barker Museum of
Canadian Veterinary History
Learn about the rich history of the University of Guelph and the built environment
Date & Location:
that bears the names of those who have made invaluable contributions to it. October 3rd, 2018
Through the story-telling and narration of UofG alumna and current staff member, 12PM-1PM
Dr. Lisa Cox, you will hear about the rich history of student experiences, Outside of Johnston Hall
architecture, research & innovation, and significant individuals that have shaped Register Online
every part of the University's evolution.
Date & Location:
Dr. Cox is the Curator of the C.A.V. Barker Museum of Canadian Veterinary at the May 8, 2019
Ontario Veterinary College and an adjunct professor in the Department of History 12PM - 1PM
at the University of Guelph. She is leading the redevelopment of the Historical Outside of Johnston Hall
Virtual Walking Tour at UofG. Register Online
8
Learning & Development Programs & Services 2018-2019NEW @ the U Leadership Essentials Health and Wellbeing
G.O.A.L. 2.0 Management Essentials Programs Offered by Our UofG Partners
Employee Essentials UofG Processes & Technical Training
GOAL 2.0 CORE PRACTICES TRAINING SESSIONS Facilitator: Linda Watt, Director,
Learning & Development and
We are providing advanced skills development sessions for our UofG Supervisors Consulting Services
and Managers related to the three interconnected core practices of GOAL 2.0:
Connect, Adapt, and Align. All sessions run from
9AM-4PM. Lunch will be
We highly recommend you sign up for all three sessions. provided.
GOAL 2.0 CONNECT Training Session Dates and Locations:
In this session you will deepen your practice of connecting with others, with a November 20, 2018
particular focus on connecting with your employees. To connect is to interact with PCH Wing B
Register Online
employees, no matter their position or performance level, in a manner that
demonstrates that you respect and care about them, value their ideas and
contributions and understand their point of view. In this session you will learn February 19, 2019
about the three skills that make up the Connect practice: UC 442
Register Online
Ÿ Creating a safe social interaction
Ÿ Ensuring an empathic interaction
Ÿ Facilitating two-way conversations
GOAL 2.0 ADAPT Training Session
November 28, 2018
The practice of adapting is to help the employee adjust effectively to working PCH Wing A
within new work structures, processes, or priorities, and to encourage initiative in Register Online
continuous improvement and innovation. It requires demonstrating a belief in the
employee’s ability to grow and learn. In this session you will learn about the three February 26, 2019
skills that make up the Adapt practice: UC 442
Register Online
Ÿ Leveraging a growth mindset for reflection that supports adapting to change
and innovation
Ÿ Generating insight for learning
Ÿ Supporting resilience
GOAL 2.0 ALIGN Training Session
December 4, 2018
The practice of aligning is about bringing out the best in your employee in a way UC 442
Register Online
that directly links their work and objectives to the purpose and goals of the unit
and the U of G. Identifying and engaging an employee’s strengths and values in March 5, 2019
their work also serves to align. In this session you will learn about the three skills UC 442
that make up the Align practice: Register Online
Ÿ Sharing the unit/department/University priorities and plan
Ÿ Reinforcing the importance of the employee’s role and how it contributes to the
unit, department and University
Ÿ Identifying and leveraging the employee’s strengths
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Learning & Development Programs & Services 2018-2019NEW @ the U Leadership Essentials Health and Wellbeing
G.O.A.L. 2.0 Management Essentials Programs Offered by Our UofG Partners
Employee Essentials UofG Processes & Technical Training
Grow Through Change Instructor: Evelina Rog, Sr.
Adaptability Consultant, Learning &
Development and Consulting
As the University environment continues to change, employees are Services, HR, University of Guelph
required to change with it. Change usually involves some kind of learning
which results in behaviour change and the acquisition of new skills. Grow Fee Policy:
There is no fee to participate in this
Through Change introduces employees to the concepts, methods and tools program. However, a non-
for successful continuous learning at work and throughout their lives. attendance fee or a cancellation fee
will apply for sessions that are not
People are most successful when they are mindful of themselves as attended or cancellations received
learners and thinkers, develop the ability to reflect and create, identify and with less than two business days
manage their learning agendas, and discover how to access the most prior to the session.
appropriate resources to get what they need. In this program, employees
will use the Learning Skills Inventory (LSI) to identify their learning style. To register for the complete program
you only need to register for the first
This is the right program for those who are interested in developing their session.
capacity to learn and are open to challenging themselves. Dates & Location:
The program consists of two days (four ½-day sessions) in seminars. Over Session 1 - Jan 24, 2019 - UC 430
the course of the program you will use the LSI to identify your learning Session 2 - Feb 7, 2019 - UC 442
style, establish a specific direction for your life at work, and take action to Session 3 - Feb 21, 2019 - UC 442
Session 4 - March 7, 2019 - UC 442
support change and innovation in the workplace through learning advocacy.
All sessions run 9AM - 12PM
Program Focus: Register Online
Ÿ Understanding learning
Ÿ The Learning Skills Inventory (LSI) and using it at work
Ÿ Learning in relationship
Ÿ Self and mutual inquiry
Ÿ Taking action
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Learning & Development Programs & Services 2018-2019NEW @ the U Leadership Essentials Health and Wellbeing
G.O.A.L. 2.0 Management Essentials Programs Offered by Our UofG Partners
Employee Essentials UofG Processes & Technical Training
Providing Effective Client Service and Communications Instructor: Kate Jones, Live
Fantastic Service Every Time! to Learn
Client Focus
Dates & Locations:
We all know really great client service when we see or experience it. It's Sept 27, 2018
that special touch that makes us feel like someone cares. It's a smile or 9AM - 12:30PM
UC 430
follow-up call. It's someone doing something memorable that we didn't Register Online
expect.
March 6, 2019
Do you provide client service in your role? Yes! Each and every one of us 9AM- 12:30PM
serves clients, whether we realize it or not. Maybe you provide a service UC 442
directly to students. Perhaps you're in a position where you serve other Register Online
staff who in turn provide a service to our student population, staff or
faculty. Maybe you work with outside suppliers, researchers, or other
organizations that are vital partners with the university.
People who excel at client service delivery possess strong communication
and problem solving skills that enable them to build relationships with the
people they serve. Striving to provide excellent client service and
communication is a key competency for everyone that results in people
feeling respected, valued and cared about.
Program Focus:
Ÿ State what core and client service means in relation to both internal
and external customers.
Ÿ Examine how a positive and proactive attitude affects your ability to
build relationships and solve client issues effectively.
Ÿ Distinguish and differentiate the methods of service: in person,
telephone, email.
Ÿ Consider the importance of body language and re-phrasing for
effective communication and building relationships.
Ÿ Practice providing effective solutions for anxious, upset and angry
clients through an understanding of the role empathy plays in effective
service.
Ÿ Adopt positive choices to effectively manage your emotions and stress.
Ÿ Apply your transfer of learning by developing a personal action plan to
improve client service and communication skills.
This program is intended to provide a framework to internal service
providers so they can individually improve, assist team members, and
ultimately, deliver great service to all types of clients. Any staff member
who performs a role in which client service plays a large part would
benefit from attending this program.
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Learning & Development Programs & Services 2018-2019NEW @ the U Leadership Essentials Health and Wellbeing
G.O.A.L. 2.0 Management Essentials Programs Offered by Our UofG Partners
Employee Essentials UofG Processes & Technical Training
Acknowledging Indigenous Lands HG NEW Instructor: Cara Wehkamp,
Special Advisor to the Provost on
Have you ever wondered about the statements said at the beginning of Aboriginal Initiatives, UofG
events? Do concerns about making a mistake hold you back from
trying? Dates and Location:
November 22, 2018
12-1:30PM
Despite becoming more common as an act of reconciliation, the context UC 442
behind and process for acknowledging Indigenous lands is not always Register Online
understood or discussed. Participants in this session will gain a greater
understanding of: April 2, 2019
12-1:30PM
· The intention and meaning behind why land acknowledgements UC 442
take place, and Register Online
· How to develop their personal practice for acknowledging the
land.
Having Difficult Conversations for Staff HG Instructor: Robert Routledge,
Communication Manager, Student Transition Office,
Student Life, University of Guelph
The ability to have difficult conversations is an essential skill that
Date and Location:
enables us to clear the air so that we can be productive at work. With October 11, 2018
practice, this skill can be developed. 9AM - 12PM
UC 442
Difficult conversations tend to be associated with a negative outcome or Register Online
a confrontation; but there are ways to have a difficult conversation that
has a productive outcome. Productive doesn't mean agreement; it February 6, 2019
9AM - 12PM
means a change for the collective good. UC 442
Register Online
Whether you are looking to have more productive conversations with a
colleague or client, you will have the opportunity to learn and practice
having difficult conversations.
In this session, you will learn tools and strategies to have a difficult
conversation that will result in a productive discussion; tips and
suggestions to get you in the right mindset before engaging in a difficult
conversation; and common mistakes to avoid while engaging in the
difficult conversation.
Program Focus:
Ÿ Adopt a step by step model that will prepare you for a difficult
conversation
Ÿ Know how to start a conversation with the outcome in mind
Ÿ Learn a common structure that applies to all difficult conversations
Ÿ Identify when you feel personally attacked, and steps you can take
Ÿ Identify and avoid common mistakes that can derail a difficult
conversation
Ÿ Ability to describe what you do and do not have control over
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Learning & Development Programs & Services 2018-2019NEW @ the U Leadership Essentials Health and Wellbeing
G.O.A.L. 2.0 Management Essentials Programs Offered by Our UofG Partners
Employee Essentials UofG Processes & Technical Training
Introduction to Creating Animated Video HG
HG Instructor: A representative
Communication from the UofG Library
Animated videos are a great way to engage your audience, share Date and Location:
May 8, 2019
information and make information more "digestible." This session will 9AM - 12PM
provide instruction on a free animation software called Powtoon that is Location TBD
quick and easy to use. Learn tips and tools to plan and story-board your Register Online
video, write your script and make your video accessible.
Program Focus:
Ÿ List tips and tools for planning and story-boarding your video
Ÿ Recognize how to write a script using best practices
Ÿ Apply best practices for creating videos
Ÿ Use PowToon to create a video with audio
Ÿ Apply AODA standards to video creation
This program is for employees who are responsible for communication
initiatives and/or manage social media accounts for their departments.
Participants should have a high degree of comfort with social media and
the Windows environment.
Note: Please bring a set of headphones or earbuds to this session so that
you can work with audio components.
PowerPoint Alternatives: Instructor: A representative from
An Introduction to 5 Free Tools for Creating Presentations HG the UofG Library
Communications
Date and Location:
Are you looking to inject some life into your presentations? This session will Feb. 27, 2019
9AM - 12PM
introduce you to 5 free alternative tools for creating presentations. Location TBD
Participants will be introduced to Prezi, Google Slides, Haiku Deck, Project, Register Online
and Slides Carnival. Pros and cons of each tool will be discussed as well
as introduction to each tool and best practices for creating and sharing your
presentations.
Program Focus: Presentation Tools
This program is for employees who would like to expand their presentation
toolkit. Must be comfortable with basic word processing and web
browsers.
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Learning & Development Programs & Services 2018-2019NEW @ the U Leadership Essentials Health and Wellbeing
G.O.A.L. 2.0 Management Essentials Programs Offered by Our UofG Partners
Employee Essentials UofG Processes & Technical Training
Twitter, Instagram & SnapChat for Beginners HG Instructor: Jacqueline Hamilton,
Communication Manager, Academic Programs
Dean's Office, College of Business
You've signed up for an account….now what? Twitter, Instagram and and Economics
SnapChat are the top social networks.
Date & Location:
Come learn the basics about each platform including: September 26, 2018
12PM-1:30PM
UC 442
Ÿ Unique language of the platform (i.e. what's a hashtag?)
Register Online
Ÿ How to network with other users * Please bring a laptop or tablet,
Ÿ How to grow your follower base if possible
Ÿ Apps that help you create awesome content & manage your time
Ÿ Content ideas
Twitter, Instagram & SnapChat for Advanced User Instructor: Jacqueline Hamilton,
HG
Communication Manager, Academic Programs
Dean's Office, College of Business
You're well versed in social media and want to know how to take your outreach and Economics
to the next level. Using case studies and tried-and-true strategies we'll show
you: January 22, 2019
12PM-1:30PM
Ÿ The best (free) apps to create great content
UC 442
Ÿ How the pros connect & increase engagement Register Online
Ÿ How to create posts in real-time * Please bring a laptop or tablet,
Ÿ How to leverage photos, videos & more if possible
Ÿ How to set up a campaign
The Art of Presentation Instructor: Arlene Cohen,
Communication Public Speaking and Professional
Development Coach
The Art of Presentation Workshop is best suited to individuals who are
Date & Location:
expected to do presentations as part of their work. It is intense and requires April 9, 2019
active participation. 1PM-4:30PM
UC 442
The workshop will cover the following elements: Register Online
Ÿ how to overcome the physical challenges of speaking in front of a group
Ÿ how to improve vocal projection and expression
Ÿ how to create and deliver dynamic content
Instructor: Kim Garwood,
Write Better Emails HG Manager, Writing Services,
Communication Library - Learning & Curriculum
Support
Email is one of the most important ways you communicate with others and
represent yourself in the workplace. It's also one of the most challenging kinds Date & Location:
of communication to get right. How can you get your message across and still November 21, 2018
strike the right tone? In this session, we'll talk about 10 simple yet powerful 10:30AM-12PM
UC 430
techniques for communicating more clearly and effectively in your email Register Online
messages.
This program is intended to engage participants in discussion and activities
that will help them develop and practice key strategies for writing emails.
Program Focus:
Ÿ Anticipating and meeting readers' needs
Ÿ Using language and formatting to make emails scannable
Ÿ Managing tone in emails
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Learning & Development Programs & Services 2018-2019NEW @ the U Leadership Essentials Health and Wellbeing
G.O.A.L. 2.0 Management Essentials Programs Offered by Our UofG Partners
Employee Essentials UofG Processes & Technical Training
Personal Leadership at Work: Instructor: Evelina Rog, Senior
Principles, Attitudes and Practices for Success Consultant, Learning & Development and
Consulting Services, HR, University of
Personal Management Guelph
Watch a video testimonial from former Personal Leadership at Work Fee Policy: There is a fee of $150 to
participants at https://www.youtube.com/watch?v=hK0nI9st3TQ participate in this program. This fee covers
the completion of an online emotional
intelligence inventory. To register for the
Leadership is not a position or title. It is an outlook, a way of looking at the complete program you need only register
world and ourselves in it. Personal leadership is about taking leadership of for the first session. You will be prompted
ourself - of our experiences, our habits and behaviours, and our interactions to enter your department's 26-digit coding.
with others in our personal and professional lives. Learn more about
Cancellation Policy: Due to the costs
yourself, enhance your leadership skills and gain insights into the associated with delivering this program we
behaviours and actions that are essential to success in the workplace. ask that you cancel at least 2 weeks prior
to the first session. Failure to do so may
The program consists of two days (four ½-day sessions) in experiential result in a cancellation penalty of $150 that
workshops and seminars, plus time to complete an online inventory, reflect will be charged to your department.
on the results and participate in an individual coaching session. A follow up Dates & Location:
session is held a few months later to support learning transfer in the All sessions run 9:00 AM - 12:00 PM and
workplace. Over the course of the program, you will deepen your follow-up sessions run from 9:30AM to
12PM
understanding of your personal leadership, learn how to "walk the talk" of
your values system, and discover your personal path to success in the Session 1 - Nov 1, 2018 - UC 441
workplace. Session 2 - Nov 15, 2018 - UC 442
Session 3 - Nov 29, 2018 - UC 442
Session 4 - Dec 13, 2019 - UC 442
Program Focus: Follow up - Jan 31, 2019 - PCH Wing B
Register Online
Ÿ The impact of our behaviour and actions on self and others
Session 1 - May 2, 2019 - UC 442
Ÿ Maintaining discipline, achieving goals Session 2 - May 16, 2019- PCH WingB
Ÿ "Walking the talk" of personal leadership Session 3 - May 30, 2019 - UC 442
Ÿ Empowering self, mastering fear Session 4 - June 13, 2019 - UC 442
Ÿ Understanding and valuing the differences in others Follow up - Sept 11, 2019 - UC 442
Register Online
Priority and Workload Management (formerly Managing Me) for Staff Instructor: Doug Heidebrecht,
Personal Management Sun Mountain Self Management
Date and Location:
This session is a workload/time management program that helps individuals September 21, 2018
do more with less, execute on strategic priorities, and stay engaged by 9AM-12:30PM
raising the bar in how they plan, focus, organize and manage expectations. UC 442
Register Online
Program Focus:
Ÿ Doing the Priority Map exercise to manage priorities and move deadlines
from the back burner to the front burner more often
Ÿ Best practices of prioritizing and planning in a highly reactive
environment
Ÿ Reducing the distraction of low priority tangents and interruptions
Ÿ Making email work
Ÿ Organizing tasks, follow-ups and other information to make smart
Ÿ choices, stay in control and prevent things from slipping through the
cracks
Ÿ Staying engaged and energized through work life balance and self-
development.
15
Learning & Development Programs & Services 2018-2019NEW @ the U Leadership Essentials Health and Wellbeing
G.O.A.L. 2.0 Management Essentials Programs Offered by Our UofG Partners
Employee Essentials UofG Processes & Technical Training
Online Strength Based Employee Development Program Instructor: Meghan Kirwin,
Personal Management The Kirwin Group
Research indicates that only 17% of employees use all of their strengths Cancellation Policy:
Due to the costs associated with
on the job. We know that working on your strengths increases well-being, delivering this program we ask that
resilience, engagement and productivity. And that's why we want to offer you cancel at least 2 weeks in
you the opportunity to participate in an eight-week online course that will advance. Failure to do so may result
help you to: in a cancellation penalty that will be
charged to your department.
Ÿ Understand how to identify your strengths and weaknesses
Ÿ Develop strategies on how to maximize your strengths and Date & Location:
Ÿ manage your weaknesses April 30, 2019 for 8 Tuesdays
Ÿ Learn the importance of habit in creating a strength based 10AM-11AM
Online Course
Ÿ approach to work
Register Online
Through an interactive online learning environment participants will learn
and grow together. The group will meet once a week starting Tuesday,
April 30, 2019 from 10-11am for 8 weeks. Each session will be 1 hour in
length.
Each session will involve discussions on key learning and application of
the learning to your work. The Virtual Learning Environment is an
interactive learning experience allowing you to see and engage with other
participants during the live sessions. Participants will need access to a
computer, quiet space and phone for each session.
Positive Thinking for Vitality at Work Instructor: Meghan Kirwin,
Personal Management The Kirwin Group
The focus of this session is to explore the science of happiness. The Date and Location:
January 17, 2019
session is grounded in a highly practical and scientifically based approach 1PM - 4:30PM
to understanding happiness. UC 442
Register Online
Through a research based approach, Meghan will define happiness and
identify some strategies you can apply at work and life to boost your
happiness and overall vitality. During the session we will also explore
character strength and finding flow in your work and life.
16
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Building Resilience: Letting Go and Moving Forward Instructor: Jackie Lauer,
Personal Management Axletree Consulting Inc.
Program Focus: Date & Location:
October 29, 2018
9AM - 4PM
In today's high pressure work environments resilience is considered a UC 442
necessary attribute that enables individuals to thrive in the face of everyday Register Online
work-pressures and stresses. Building and maintaining resilience is an
ongoing process that requires time, effort and engagement in thoughtful February 20, 2019
9AM - 4PM
behaviours that can help you let go and move forward. UC 442
Register Online
Death, job loss and other big challenges can leave you feeling stressed,
deflated, fearful, angry, and so can the day to day issues like conflict at
home or work, being disappointed or let down by someone you care about,
a new job not working out as you imagined. Reacting to these things with a
flood of strong emotions and a sense of uncertainty can have a long term
impact if you don't manage them effectively.
Learn what it takes to adapt well over time to difficult situations and
stressful conditions. Develop the skills to be more able to adapt and cope in
ways which help you manage adversity, let go and move forward.
Learning Objectives:
Ÿ Identify what resilience is and why it matters
Ÿ Discover what research tells us about resilience and where it comes
from
Ÿ Gain insight into your individual levels of resilience
Ÿ Develop practical behaviours and skills that can be used to increase
your everyday resilience and move forward from where you are stuck
Ÿ Recognize the way emotions and empathy influence the way we react
and respond to others
Target Audience:
Staff members, managers, supervisors and team leaders
** This course can be tailored to your team specifically if you feel the entire
team could benefit. This helps teams who have experienced a lot of change
or even a trauma.
"Resilience is like a muscle; it needs to be exercised often to be in its full
strength."
17
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Managing Conflict at Work for Staff Instructor: Linda Watt, Director,
Teamwork Learning & Development and
Consulting Services, HR,
Conflict is a naturally occurring part of working with others; different people University of Guelph
have different ideas, values, beliefs and viewpoints and occasionally that
Date & Location:
can lead to disagreement between colleagues. Avoiding or ineffectively October 18, 2018
managing conflict can lead to low morale and energy and can potentially 9AM-4PM
impact your health and well-being. UC 442
Register Online
Skillfully managing yourself during conflict can ensure you contribute to a
workplace that encourages people to express their differences, challenge
ideas respectfully and promotes a dynamic environment that is
collaborative, innovative and adaptable to change.
This one-day program combines the introduction of concepts, tools and
skill development with interactive activities and opportunities to collaborate
with University colleagues. Priority registration will be awarded to regular
full-time employees.
In Managing Conflict at Work, participants will be introduced to concepts
and strategies for assessing and understanding conflict as well as a
foundation for managing it.
Program Focus:
Ÿ Gain insight into your own and others' attitudes, values, preferences
and conflict coping mechanisms
Ÿ Identify underlying causes of a conflict situation to understand the
factors that create and fuel the conflict
Ÿ Develop specific communication techniques and approaches to
promote understanding in conflict and build your capacity to resolve
disputes.
Teamwork with Impact Instructor: Linda Lehtonen,
Teamwork Lehtonen Management
Consulting
Each team member plays a significant role in helping a team be productive
and creative. In this engaging workshop, learn how you can work Date & Location:
November 27, 2018
effectively with team members and your team leader to contribute your
9AM-12PM
best. UC 442
Register Online
Program Focus:
Ÿ Understand how team dynamics can help or hinder the performance of
the team
Ÿ Learn about the various ways teams can get distracted from their work
and what you can do about it
Ÿ Discover how you can speak up in a team in a way that has impact
Ÿ Understand the stages of team development, what is important at each
stage and how you can contribute to developing a trusting environment
that supports high performance
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Building Leadership Effectiveness
Instructor: Jane Parkinson, Jane
Introduction
Parkinson & Associates Ltd.
Building Leadership Effectiveness (BLE) encourages leaders to develop practices
that transform values into action, vision into realities, obstacles into innovations, and
Cancellation Policy:
risks into rewards. Participants will be introduced to the five practices of exemplary In order to participate in this
leadership: modeling the way, inspiring a shared vision, challenging the process, program, you must meet the
enabling others to act, and encouraging the heart. program criteria and have
approval from your Manager.
Target Audience Due to the high demand and
This is the right program for a leader within the University of Guelph that has been in financial commitment required for
the position for at least 9 months, is currently in a leadership role managing or this program, a cancellation
supervising others and is willing to participate in a 360 degree feedback process. penalty of $150 will be applied for
anyone that cancels their
registration after their LPI
Program Requirements
assignment (approximately 4
The program requires your participation in a two day workshop (consecutive days)
weeks before the workshop).
which will consist of a combination of concept presentations, group discussion and
activities, multi-media, and personal reflection and planning. As part of the pre- Dates & Location:
program, you will participate in a confidential online assessment process, Kouzes November 8 and 9, 2018
and Posner's Leadership Practices Inventory (LPI). This assessment tool will provide 9AM-4PM
360° feedback on your current leadership practice. The program facilitator will share UC 442
the results of the assessment with you at a half hour confidential meeting prior to the Register Online
commencement of the workshop.
Learning & Development will
contact participants to schedule a
Application Process
1 hour debrief on November 1 or 2
Leaders interested in BLE indicate it by applying for the program through the
in UC 429
Learning & Development registration system. They are strongly encouraged to have
a conversation with their manager about their interest in the program prior to signing
up. As part of the online application process, leaders will be asked to provide their
manager's name where applicable.
What participants are saying about this program ...
Ÿ This is the best workshop that I have participated in during my career at the
University.
Ÿ It helped me to focus on strengths as well as an action plan for improvement.
Ÿ Case studies provided great food for thought.
Ÿ The entire workshop was valuable and worthwhile.
Gaining Buy-In and Making Change Stick NEW Instructor: Bruce Craig, Change
Partner and Coach, Participative
Learn how to gain the buy-in of your people to critical organizational and systems Designs Inc.
changes. Communicate in a way that builds acceptance of changes while minimizing
resistance. Learn to remove obstacles to implementing change while managing the Dates & Location:
October 22, 2018
concerns that people raise in response to the announcement of changes. Learn how 9AM-12:30PM
to apply a step-by-step methodology for enabling the people impacted by change to UC 442
successfully transition from the current to the future work situation or processes. Register Online
You will learn how to:
Ÿ Communicate the urgency and rationale for change
Ÿ Assess the impact of change on people, systems and processes
Ÿ Launch a network of change advocates and champions
Ÿ Quickly resolve the concerns of people being impacted
Ÿ Ensure that people are ready and able to implement the change
Please bring a current change initiative with you to the workshop and receive in-
classroom tips and suggestions from the Presenter/Change Coach.
Audience: Deans, Chairs, Directors, Managers, HR Advisors, Project Managers,
and Leaders
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Coaching & Communicating for Performance Instructors:
Session1&2 Jackie Lauer,
Watch a video testimonial from former Coaching & Communicating for Performance Axletree Consulting Inc.
participants at https://www.youtube.com/watch?v=98CCwH_6-lg
Session 3&4 Meghan Kirwin,
The Kirwin Group
Coaching & Communicating for Performance is a highly interactive program that
provides supervisors and managers the opportunity to build skills that will enable them 2019 Dates & Location:
to share expectations and set objectives for employees, provide constructive Session 1 Feb 14
feedback, more effectively engage in learning conversations and coaching Session 2 Feb 28
Session 3 March 21
opportunities. Session 4 March 28
This program is for individuals in a management or supervisory position and consists All sessions run 9AM-4PM in
of four one-day workshops and learning project work in small groups. Prior to the first UC 442
session, participants will complete the confidential online Strengths Deployment
Inventory. Between sessions 1 and 2, participants will have a private, confidential To register for the complete
program you need only register
debrief of their results and coaching meeting with a facilitator.
for the first session.
Session 1 - Understanding Yourself, Understanding Others Register Online
According to a 2007 issue of the Harvard Business Review, self-awareness is the most
important capability for leaders to develop. Knowing your internal states, preferences,
resources, and intuitions allows you to plan actions and develop proactive behaviour. Cancellation Policy: Due to
When you understand yourself you are more likely to understand others. the costs associated with
delivering this program we ask
Focus of this session: that you cancel at least 2
weeks in advance. Failure to
Ÿ The rationale, principle, and skills for performance planning, assessment and do so may result in a
cancellation penalty of $50 that
development at the University of Guelph
will be charged to your
Ÿ Recognizing one's emotions and their effects
department.
Ÿ Knowing one's strengths and limitations
Ÿ Recognizing one's assumptions and judgments
Session 2 - Building and Maintaining Relationships
A leader's job is to accomplish objectives for the organization through others.
The quality and impact of work is dependent upon effective relationships and the
extent to which s/he can influence, persuade, inspire and guide.
Focus of this session:
Ÿ Understanding motivation, values, and behaviour
Ÿ Understanding, appreciating and working with diversity
Ÿ Creating a climate of trust, commitment and respect
Session 3 - Communicating with Clarity
Excellent communication skills are essential for good performance management. If a
leader is able to express their ideas clearly, the employees will know what is asked of
them. Communication is used in the entire performance planning, assessment and
development cycle, from setting and sharing expectations to providing feedback and
recognizing employees for their successful achievements. It is critical, therefore, to
establish a good connection and to communicate with clarity.
Focus of this session:
Ÿ Connecting with the other's perspective
Ÿ Reaching agreement and shared understanding through conversation
Ÿ Providing brain-friendly feedback
Ÿ Choosing your communication approach based on your intentions
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Session 4 - Coaching
Coaching is most effectively used as a learning and development tool, where
learning is more than a problem-solving exercise or detecting and correcting errors,
and focuses instead on the beliefs, assumptions, values and operating frameworks
that govern action.
Learning and development needs to involve those activities that change attitudes or
provide skills and knowledge necessary for the achievement of current or planned
goals and objectives.
Focus of this session:
Ÿ Understanding the coaching process
Ÿ Listening, observing, discerning, modelling, delivering (feedback, questions,
statements, challenges and ideas)
Having Difficult Conversations for Leaders HG Instructor: A representative
from Human Resources, UofG
The ability to have difficult conversations is an essential skill that enables leaders to
clearly communicate expectations, build a shared understanding and collaboratively
problem solve. With practice, this skill can be developed. Difficult conversations tend October 16, 2018
to be associated with a negative outcome or a confrontation; but there are ways to 9AM-4PM
foster a productive outcome. Productive doesn't mean agreement; it means a PCH Wing A
change for the collective good. Register Online
Whether you are looking to have more productive conversations with a staff January 29, 2019
9AM-4PM
member, colleague or client, you will have the opportunity to learn and practice UC 442
having difficult conversations. Register Online
In this session, you will learn tools and strategies to have a difficult conversation that
will result in a productive discussion; tips and suggestions to get you in the right
mindset before engaging in this kind of conversation; and common mistakes to
avoid.
Program focus:
Ÿ Learn a 4-step model that will prepare you for a difficult conversation
Ÿ Learn to listen while not taking what you hear personally
Ÿ How to open the conversation so it ends well
Ÿ How to realise a productive outcome
Ÿ Gain insight into your own defensiveness
Ÿ Avoid common mistakes that can derail your hard work
Ÿ Practice using a 4-step model and tools to build your capacity to effectively
engage in difficult conversations
Note: This workshop was delivered for the first time in 2016-2017 in a half-day
session format and has been expanded to an all-day session to provide additional
opportunities for practice and discussion.
21
Learning & Development Programs & Services 2018-2019NEW @ the U Leadership Essentials Health and Wellbeing
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Transitioning from Employee to Manager: A Framework for New Instructor: Kate Jones, Live to
Managers NEW Learn
This program is designed to support employees who have recently been Date and Location:
promoted into a supervisory or managerial role or someone who has been November 22, 2018
9AM-4PM
identified as moving into that role. PCH Wing B
Register Online
Participants will learn what it means to be a new supervisor/manager, the
scope of the position, everyday concerns and pitfalls they may experience and
strategies for addressing them. The program will introduce participants to
tools that will help them make effective decisions with respect to their
employees, and will define the knowledge, skills and aptitudes that are vital to
a new supervisor/manager's success.
Program Objectives:
Ÿ Explain the role of a supervisor/manager
Ÿ Describe how to effectively deal with the challenges that people new to
these roles face
Ÿ List the “steps” to get started
Ÿ Apply the principles to build credibility in their role
Ÿ Describe the performance components when supervising/managing: clear
expectations; ability; engagement
Ÿ Identify the steps required to prepare a personalized strategy/map to
develop their knowledge and skills
Harnessing Team Power Instructor: Linda Lehtonen,
Lehtonen Management Consulting
In this experiential course, leaders will learn how to engage their teams in
collaborative, creative problem solving and decision making. This course is for
individuals in a management position and consists of two half-day workshops. Dates and Locations:
Part 1
November 6, 2018
Part 1: Focus of this session: 9AM-12PM
UC 430
Ÿ Recognize characteristics of highly effective teams and learn to assess the Register Online
team's performance
Ÿ Understand the difference between a group and a team
Ÿ Learn how you can encourage behaviors that help a team and reduce the Part 2
behaviors that hinder a team's ability to accomplish its goals November 13, 2018
9AM-12PM
Ÿ Understand the important contribution that "how" the team gets its work UC 442
done impacts team dynamics Register Online
Ÿ Practice reaching consensus
Ÿ Recognize the stages of team development and the leadership behaviors
to use at each stage
Part 2: Focus of this session:
Ÿ Understand and practice different types of decision making and when each
should be used
Ÿ Practice using a team tool to evaluate team effectiveness
Ÿ Learn how to recognize when a team is off track, disengaged, in conflict, or
competing at all costs
Ÿ Discover and practice effective leadership behaviours that help get the
team to re-focus
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Learning & Development Programs & Services 2018-2019NEW @ the U Leadership Essentials Health and Wellbeing
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Skillful Conflict Management for Leaders Instructor:
Linda Watt, Director,
Essential to effective leadership is understanding that conflict is a natural part of Learning & Development and
working with others; different people have different ideas, values, beliefs and Consulting Services, HR,
viewpoints. All leaders will inevitably need to deal with a conflict between two or more University of Guelph
people. Avoidance or ineffective conflict management can lead to low morale and
energy and can potentially impact the health of employees and the organization; skillful
conflict management can encourage a workplace that encourages people to express
their differences, challenge ideas respectfully and promote a dynamic environment that
is collaborative, innovative and able to adapt to change.
This program is for individuals in a management or supervisory position and consists of
two one day sessions that combine the introduction of new concepts, tools and skill
development with interactive activities and opportunities to collaborate with university
colleagues.
Part 1
Part 1: Focus of this session: Date and Location:
Leaders will be introduced to concepts and strategies for assessing and understanding February 13, 2019
conflict and a foundation for managing it, including: 9AM-4PM
Ÿ Gaining insight into your own and others' attitudes, values, references and conflict UC 442
coping mechanisms Register Online
Ÿ Identifying underlying causes of a conflict situation to facilitate
Ÿ understanding of factors that create and fuel the conflict
Ÿ Developing specific communication techniques and approaches to promoting
understanding in conflict and build individuals' capacity to resolve their own disputes
Part 2: Focus of this session: Part 2
Leveraging the learning from Part 1, Part 2 further develops the skills and confidence Date & Location:
of leaders to act in the role of conflict coach or "internal neutral" helping to facilitate a October 25, 2018
9AM-4PM
resolution to a dispute or conflict. Leaders will learn and practice techniques for Peter Clark Hall Wing B
coaching others toward resolution of their conflict and mediating between parties in Register Online
conflict or who have a dispute that needs resolving, with a focus on:
Ÿ Differentiating Interests from Issues, Rights and Power
Ÿ Addressing issues of Trust and Fairness
Ÿ Working effectively in the role of "Manager as Mediator”
Ÿ Working effectively in the role of "Manager as Conflict Coach”
Priority and Workload Management for Leaders Instructor: Doug
(Formerly Managing Me) Heidebrecht, Mountain Self
Manage
This session is a workload/time management program that helps managers and
leaders do more with less, execute on strategic priorities, and stay engaged by raising Date and Location:
the bar in how they plan, focus, organize and manage expectations. October 12, 2018
9AM-12:30PM
UC 442
Program Focus: Register Online
Ÿ The 8 Key Principles of Execution and how to apply them to your priorities
Ÿ Specific, practical best practices to carve out time for key strategic priorities
(projects, leadership activities, development, etc.)
Ÿ How the Priority Map tool can be used to gain clarity, adjust for change, maintain
focus and gauge capacity
Ÿ Reducing the distraction of low priority tangents and interruptions
Ÿ Making email work
Ÿ Organizing tasks, follow-ups and other information to make smart choices, stay in
control and prevent things from slipping through the cracks
Ÿ Staying engaged and energized through work life balance and self-development
23
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