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MANAGING WHAT MATTERS Corporate Social Responsibility 2019 Digital Report
1 Alliance CSR Introduction Alliance At-A-Glance Property Management Sustainable Development Our Associates Alliance Cares 2019 Priorities About this Report
What matters? What really matters? Shaping communities that
OUR
are desirable places to work and call home. Being responsible MISSION
stewards of our shared natural resources: energy and water. To acquire, develop, own
and manage best-in-class
Moving toward becoming a society that produces zero waste. multifamily investment
properties nationwide.
Trust, inclusion, dignity, meaning, and belonging. This is what
matters. This is our how and why. This is Alliance.
On the cover: Alex Alcon, Sales Associate, and Rachel Reid,
Business Manager, walk at Peak 16, a Phoenix property.
2 ALLIANCE CSR Introduction Alliance At-A-Glance Property Management Sustainable Development Our Associates Alliance Cares 2019 Priorities About this Report
HIGHLIGHTS 475 11%
2018
TOTAL PERCENTAGE OF
NUMBER OF PORTFOLIO
PROPERTIES IN WITH GREEN
PORTFOLIO BUILDING
2018 YEAR END CERTIFICATIONS
Corporate social responsibility sees a market opportunity to develop
housing that is need-based — not
means holding ourselves just lifestyle-based — leveraging our
#1
to a higher standard. From development expertise and volume
the beginning, Alliance has
prioritized treating people
efficiencies to simplify the product
and bring lower cost housing closer
to where people work. By educating NATIONAL
#4
with honor and respect. These municipalities of our ability and product DEVELOPER LARGEST
strategy, we hope to lower some of the NATIONAL APARTMENT
values continue to positively MANAGERS
traditional barriers that have challenged MULTIFAMILY
impact our business in the way feasibility in many markets. We have a HOUSING COUNCIL NMHC 2019
Jay Hiemenz that we conduct ourselves, pipeline of over 3,000 units across 6 (NMHC) RANKING
President / COO metro areas in the South Central and 2019 RANKING
and form the foundation for our Southeast, and hope to roll out to more
company culture as we look to markets in the future.
the future. With energy conservation as a core
benefit, SmartHome technology lets
Alliance is prioritizing greater workforce residents participate in sustainability. We Starts in 2019 are
diversity, particularly within our
investment and development teams.
Our efforts are beginning to pay off
are proud to be leading the multifamily
industry, installing 25,000 smart home
units by 2023. Through the use of these
6,935 expected to be higher
due to the continued
growth of our senior
with female executives now leading innovative technologies, we deliver a NEW UNITS housing and workforce
our SoCal development operations true win/ win: cost savings for residents, DELIVERED IN 2018 housing efforts.
and capital markets in the Eastern time savings for our associates, and ROI
US. By valuing diversity at all levels of for owners. See page 8 for more.
the organization, we cultivate leaders As Alliance continues to innovate
with complementary viewpoints and and grow, we expand our understanding Local Leaders
experiences; we build a stronger team. of what matters most. We do this not Phoenix Corporate Office is first multifamily
Housing affordability is one of the because we have to, but because it is company in Phoenix, AZ, to earn Green
biggest issues in our country. Alliance the right thing to do. It’s good business. Business Leader designation in 2019
3 Alliance CSR Introduction Alliance At-A-Glance Property Management Sustainable Development Our Associates Alliance Cares 2019 Priorities About this Report
Property
HOW WE
MANAGE
Management
Creating value
through efficient,
streamlined services Focus
Ownership
and systems Green
Groups
Multifamily
Industry
Since joining Alliance in 2007 and launching Focus Green
Climate and
in 2012, I have witnessed many changes in the multifamily I EN
CE RES
OU
RC Environment
ER
industry. Awareness is rising, and sustainable practices are E
X
P E
E
F
T F
becoming standard. In that time, Alliance’s own sustainability
N
IC
E
ID
IE
program and overall CSR efforts have evolved and grown as
N
S
RE
C
Sustainable
Y
we continue working to improve and strengthen these efforts. Alliance Cares
Development
Designing and building Connecting as
One of our main objectives has the ownership group. Business RESIDENTS
MEANING
high-quality, humans with empathy
OALS
Kelly Vickers
VP of Corporate
been to embed CSR into our whole
business and culture. Through
managers engage owners with
proposals for increasing building high-performing + ASSOCIATES to strengthen
S G
Social Responsibility trainings, incentive programs and performance through retrofits and communities community bonds
FU
S
campaigns, collaboration across upgrades. We also reach out to hear
NE
L
departments and regions, and from owners about what matters
IM
SI
U
P
communications such as this report, most to them.
A
B
C
T
we continue to empower associates Residents and associates are
to integrate CSR in all aspects of the heart of our business. We empower Local
their work and lives. associates to better themselves while Communities
N TA
TIO LEN
RETEN T
We continue to fine-tune and creating healthy, vibrant, meaningful
evolve our reporting, metrics, and communities for residents.
goals. Energy, water and waste Through Alliance Cares, we
data is tracked and collected at the encourage individuals and teams
property level. Quarterly reports and to perform service for causes they
surveys benchmark properties on a care about, positively impacting local aLiVE Our Associates
number of CSR-related metrics communities and the environment.
For third-party managed As a multifamily leader, Alliance is Practicing autonomy,
communities, much of the decision- playing a part in creating a world that mastery and purpose
making related to systems and is healthier, more equitable, and livable to meet collective
capital improvements lies with for this generation and the next.
goals
4 ALLIANCE CSR Introduction Alliance At-A-Glance Property Management Sustainable Development Our Associates Alliance Cares 2019 Priorities About this Report
WHY CSR UN Sustainable Development Goals
Created in 2015 by leaders from 193
MATTERS
countries as a plan to solve the world’s
greatest problems, these goals remind us
that our work matters at a global scale.
Here are ways we contribute.
Non-toxic materials in homes
Corporate Social Responsibility (CSR) is based on the recognition that every business, and smoke-free communities
organization, and individual participates in economic, social, and environmental systems. By Supporting associates’ physical,
mental, and financial wellness
acknowledging, measuring, and reporting on these impacts (positive and negative) we can
do our part to ensure mutual prosperity for all Earth’s inhabitants, now and in the future.
Increased energy efficiency and
Stakeholder smart home technology
HIGH
Groups HIGH RELEVANCE TO STAKEHOLDERS GREATEST POTENTIAL IMPACTS AND OPPORTUNITIES
(SHOULD REPORT) (DEFINITELY REPORT) Electric vehicle charging and
MATERIALITY MATRIX rooftop solar generation
Ownership Groups
Associates Resident Health / Well-Being Every organization is unique. This matrix helps
Alliance identify and prioritize topics most
INFLUENCE ON STAKEHOLDER ASSESSMENTS AND DECISIONS
Residents Training and Development
Vendors/Contractors Waste Diversion
relevant to our stakeholders and our business
Communities Building Certifications Training and career advancement,
Resident Engagement / Satisfaction for reporting and goal setting. Focus areas may and employee benefits
Industry Affiliations
Renewable Energy
change over time as we gain competencies, or
Energy Efficiency Adding value to maximize return
see new opportunities.
Smoke-Free Communities on investment for owners
Water Efficiency
Philanthropy
Mobility Talent Retention
Materials Diversity & Inclusion
Local Communities / Investment Non-Discrimination
Diversity and inclusion in
recruiting and promotions
Innovation / Technology
Developing affordable, need-
Emissions Economic Performance
Occupational Health and Safety
Environmental based workforce housing
Supplier Assessment / Labor Practices
Professional Integrity / Reputation Green certifications for
development and redevelopment
Environmental Compliance Urban development for
greater mobility and access
Economic Social
LEAST POTENTIAL IMPACTS AND OPPORTUNITIES HIGH RELEVANCE TO BUSINESS
LOW
(NOT CRITICAL TO REPORT) (SHOULD REPORT) Sustainable purchasing and
end-of-life recycling
LOW SIGNIFICANCE OF ECONOMIC, ENVIRONMENTAL, AND SOCIAL IMPACTS HIGH
Waste diversion systems and
Business
Goals education, paperless workflows
5 ALLIANCE CSR Introduction Alliance At-A-Glance Property Management Sustainable Development Our Associates Alliance Cares 2019 Priorities About this Report
ALLIANCE
AT-A-GLANCE
Alliance is a U.S.-based, fully-integrated multifamily operating company offering one of
the industry’s most unique platforms with expertise across acquisition, development,
redevelopment, asset management and property management. Headquartered in Phoenix,
AZ, we are one of the largest private U.S. multifamily companies, with 35 regional offices
throughout the West, Southwest, South-Central, Southeast, Mid-Atlantic, and Northeast.
OUR PORTFOLIO
Total Properties We have invested in more than $10 billion worth
Owned ■ of real estate and manage a $15 billion portfolio
Third-Party Managed ■ with a focus toward superior local leadership and
a comprehensive national support structure. Our
104,422
SOUTHWEST
A CLASS 75 CENTRAL
acquisition and development strategies are backed 62% B CLASS
479
475
91
33%
by more than 25 years of experience to identify
426
market opportunities through both top-down and TOTAL UNITS SOUTHERN
CALIFORNIA
bottom-up sourcing approaches.
41
46
UNDER THIRD-PARTY
351
102
438
39
429
310
MANAGEMENT
288
NATIONAL SCALE. COMMUNITY FOCUS.
397
PROPERTIES PROPERTIES
36
Alliance’s key business functions and national BY RATING BY REGION MOUNTAIN
315
47
81
46
support services are centralized within our
11,100
263
243
Phoenix headquarters. This internal structure
facilitates efficient decision-making through open NORTHEAST
SOUTHEAST
communication between executive-level leadership, 21 15
regional and on-site management staff. Services TOTAL UNITS
include: accounting, revenue strategies, asset OWNED
C CLASS
2014 2015 2016 2017 2018 2019 engineering, information technology, marketing, 5%
PACIFIC
NORTHERN
NORTHWEST
performance, and risk management. 18 CALIFORNIA
81
6 Alliance CSR Introduction Alliance At-A-Glance Property Management Sustainable Development Our Associates Alliance Cares 2019 Priorities About this Report
PROPERTY
MANAGEMENT
Service Supervisor Lamacy Lindley installs an
LED lightbulb at Broadstone Scottsdale Quarter.
7 ALLIANCE CSR Introduction Alliance At-A-Glance Property Management Sustainable Development Our Associates Alliance Cares 2019 Priorities About this Report
ENERGY CONSUMPTION (WEATHER NORMALIZED SITE EUI (KBTU/SQ. FT.))
PROPERTY MANAGEMENT 40
METRICS
GOALS
2014 2015 2016 2017 2018
35
30
25
20
15
10 Waste Diversion
& GOALS
5
With an understanding of base-
line waste diversion rates across
Central Mountain Northeast Northern Southeast Southern Southwest Alliance
California California Overall
all properties, work to increase
waste diversion (and reduce
overall waste) through improved
systems, education, and tracking.
Energy consumption is tracked through ENERGY STAR® Portfolio
Manager. Our utility billing provider, ConService, inputs utility bills
▼
19% waste diversion
MANAGEMENT APPROACH
and usage on a monthly basis for properties using their services,
which is currently 95% of our portfolio. We measure normalized
449 rate portfolio average by
end of 2020
95%
site energy use intensity (EUI) defined as the contribution of a
building’s common area energy consumption to the total building
Alliance is the 4th largest management company square footage. 31% of properties track whole building data in Smoke-Free Communities
in the nation. As a best-in-class operator, we Portfolio Manager to receive an ENERGY STAR score, with an
COMMUNITIES TRACKED
WITH ENERGY STAR Continue to support conversion
approach every asset as though we own it, average score of 78. PORTFOLIO MANAGER to smoke-free communities in-
positioning it for maximum value in alignment with cluding new developments and
our clients’ investment strategies. transition-ins. Reinforce positive
WATER USE PER SQ. FT. Data variances per region starting 2017 and on, report aggregate data that includes resident usage.
messages of health, improved
air-quality, and maintenance
Focus Green sustainability guidelines – with .140
savings.
standards in six categories: Energy, Waste, Water, .120 2014 2015 2016 2017 2018
▼
Purchasing, Health, and Engagement – are
.100
50% of portfolio
.080
smoke-free by 2020
embedded in our Asset Management Playbook. .060
Business managers at each property track .040
.020
compliance, with new properties on-boarded to Paperless Lease Documents
the Focus Green program by the 45-day mark. Central Mountain Northeast Northern Southeast Southern Southwest Alliance Roll out digital document man-
California California Overall
agement system to all proper-
ties for electronic storage of
lease files and all supporting
We track and monitor the water consumed
by our communities through ENERGY STAR® 52 records and notices.
▼
Portfolio Manager. Currently, we focus on the WATER EFFICIENCY OF
100% of portfolio
total water used by all sources at a property PORTFOLIO (GALLONS PER
by end of 2019
measured in kilogallons (kgal). SQUARE FEET)
8 ALLIANCE CSR Introduction Alliance At-A-Glance Property Management Sustainable Development Our Associates Alliance Cares 2019 Priorities About this Report
PROPERTY MANAGEMENT Paperless Workflow
Alliance continues advancing toward our goal of making our operations
Low and Zero VOC Materials
INITIATIVES
Alliance encourages properties
and processes as paperless as possible. to use nontoxic, low-VOC
Conservice Utility Bills converted to RentCafé for online carpets and flooring and low-
applications and resident portals. to zero-VOC paints for new
As of October 2018, all resident- construction, renovations and
facing utility bills are sent Lease Records and Signatures make-ready units. Preferred
electronically. E-bills arrive faster Leases are electronically signed products and vendors are
and eliminate lost mail delays. and we are rolling out a cloud- offered through the Alliance
Document Management based lease file storage with Vendor Marketplace and
86% of properties (up from 84% last most sites expected to be storing specified in the Health section
year) are using Orion Document leases digitally by end of 2019. of the Focus Green playbook.
Management, a cloud storage Vendor E-Payment Processing
solution for operations manuals In Summer 2019, with partner
and other internal documents. AvidXchange, we implemented
Rental Applications e-payment of all vendor invoices to
99% of properties have replace mailing of paper checks.
Electronics Recycling
Alliance’s IT team uses
DMD Systems Recovery
to recycle old equipment.
Sustainable Purchasing In 2018, we used DMD
Alliance Vendor Marketplace exclusively to recycle
allows properties to purchase 12 desktop computers
flooring, paint, parts and supplies or servers and 1 laptop
from one portal. The platform computer, and reuse 30
highlights preferred partners, desktop computers or
Smart Home Technology Partnerships curating catalogs that match servers, 64 laptops, and
purchasing habits and green 4 display monitors.
Smart home technology leverages the “internet
of things” to connect lighting, appliances, initiatives. We also help properties
locks, thermostats, and other devices, enabling identify rebates and incentives
predictive automation and remote management. offered by local municipalities for
These technologies offer property managers time- greater cost savings.
and cost-saving controls for vacant units, and allow
detection of water leaks and other anomalies. 4,720
UNITS INSTALLED
Through national partnerships with suppliers,
180,303 $6.8M
In 2018, Alliance partnered with Dwelo and Google
Home with a commitment to roll out the Alliance
SmartHome technology package across 25,000 10,000 we are able to extend deep discounts and
units by 2023. As infrastructure is put in place UNITS BY 2020 rebate incentives to our communities. SKUS AVAILABLE SUSTAINABLE
and adoption increases, we will leverage data to IN THE ALLIANCE VENDOR SUPPLIES PURCHASED
measure energy savings, utilization, and payback. JESSICA REZNIK MARKETPLACE IN 2018
PURCHASING / PROCUREMENT
9 ALLIANCE CSR Introduction Alliance At-A-Glance Property Management Sustainable Development Our Associates Alliance Cares 2019 Priorities About this Report
WASTE DIVERSION ROADMAP
FOCUS ON
WASTE
1
SYSTEMS
2
EDUCATION
3
TRACKING
DIVERSION Right-sizing bins and
frequency of pick-up; selecting
low-cost haulers; compost
Clear labeling of receptacles;
practical reminders;
proper sorting to prevent
Recording waste tonnage
by type; auditing waste bills;
feedback loops to reinforce
collection contamination progress
Waste diversion is the process of
minimizing waste sent to landfill by
properly sorting valuable recyclable
materials – and compostable
food and yard waste – into clean,
uncontaminated streams. 66 350 As managers of
For multifamily properties, waste disposal
470+ properties,
costs can be very high. Alliance is working our potential
with a national waste account manager, and
service providers such as Valet Living, to PROPERTIES PROPERTIES impact is huge; it
WITH COMPOST WITH RECYCLING
improve systems, education and tracking at
COLLECTION (14%) COLLECTION (74%) requires proactive
each Alliance-managed property with the goal
of reducing disposal fees and measurably management, resident
increasing waste diversion rates.
education and
17% 25% effort, and positive
reinforcement.
BASELINE TARGET WASTE
WASTE DIVERSION RATE DIVERSION RATE — KELLY VICKERS
VICE PRESIDENT OF
ACROSS PORTFOLIO BY 2025
CORPORATE SOCIAL RESPONSIBILITY
2018 YEAR END10 ALLIANCE CSR Introduction Alliance At-A-Glance Property Management Sustainable Development Our Associates Alliance Cares 2019 Priorities About this Report
ZERO WASTE
OFFICES AND EVENTS
Alliance is taking steps to eliminate waste from
our corporate offices and events. Through
thoughtful planning, better systems, and
intentional decision-making we are setting an
example for our property teams and residents.
ARCX 2019 Annual Leadership Conference Composting and recycling Food was grown locally and Hotel toiletries, including
Crafted to be a zero-waste event, our February receptacles were placed sustainably, with leftovers 198 bottles and 352 soap
conference in Phoenix provided a great platform to throughout the interior redistributed by Waste bars, were donated to
conference areas and Not Arizona or composted Clean The World for reuse Shaking Up the Cycle
engage associates and vendors. New systems include: paper towel composting in restrooms,
vendor tradeshow through Recycled City as hygiene kits
averaging 239 pounds per month; breakroom compost bin; new
• Recycle bins in meeting rooms; trash cans replaced by signs for receptacles; recycling bins in conference rooms; fully-
Zero-Waste boxes from Terracycle collecting 49 pounds compostable k-cups, stir sticks, coffee cups, lids, and utensils;
• Provided reusable stainless steel water bottles and refill zero-waste recycling box for snack wrappers; signs encouraging
stations, avoiding 2,000 single-use plastic water bottles associates to bring their own reusable items.
• Alliance branded notebooks made of apple peels in
place of hotel notepads and pens Alliance makes waste a priority.
• No plastic straws or packaged snacks throughout event The availability the company gives
• Reusable or compostable glasses, coffee mugs, dishes, us to recycle/compost makes it
silverware, and napkins; thousands of single-use coffee easy for us to make a difference
cups and napkins avoided
in our busy work schedules.The
• Vendors encouraged to be mindful of waste, choosing signage provided is very helpful to
giveaways such as stainless steel straws and plantable
seeded items know that I’m recycling responsibly
• Conference app with notifications informing associates
both at the office and at home!
of zero-waste efforts Attended by 825 associates from around the country, the event used only digital signs and — KADEN OCHOCKI
stage displays, with no printed materials DIRECTOR OF STRATEGIC PLANNING PHOENIX, AZ11 ALLIANCE CSR Introduction Alliance At-A-Glance Property Management Sustainable Development Our Associates Alliance Cares 2019 Priorities About this Report
Green Lake Village Garey Building
Seattle, WA Los Angeles, CA
PROJECT SUMMARY PROJECT SUMMARY
Replaced 673 lights with LEDs in parking garage, storage and Replaced lights with LEDs in all common area hallways/
mechanical rooms, all interior hallways, fitness center, community breezeways, emergency stairwells, trash rooms, trash
room, loading dock, trash rooms, building lobbies. chute rooms, parking garages, and utility rooms.
YEAR BUILT YEAR BUILT
2014 2014
NUMBER OF UNITS NUMBER OF UNITS
297 units 320 units
PROJECT DURATION PROJECT DURATION
2 weeks 2 to 3 weeks
PROJECT COMPLETED PROJECT COMPLETED
July 2018 May 2018
PROJECT COST
$75,913
ELECTRICITY USAGE
MONTHLY AVERAGE BEFORE
ELECTRICITY COST
MONTHLY AVERAGE BEFORE
PROJECT COST
$58,590
ELECTRICITY USAGE
MONTHLY AVERAGE BEFORE
ELECTRICITY COST
MONTHLY AVERAGE BEFORE
LIGHTING
RETROFIT
81,227 kWh $7,463.86 79,608 kWh $13,777.02
REBATES MONTHLY AVERAGE AFTER MONTHLY AVERAGE AFTER REBATES MONTHLY AVERAGE AFTER MONTHLY AVERAGE AFTER
($39,605) 62,483 kWh $5,909.31
($55,424) 57,862 kWh $11,359.93
NET COST
SAVINGS PER MONTH
18,744 kWh
SAVINGS PER MONTH
$1,554.55 NET COST
SAVINGS PER MONTH
21,746 kWh
SAVINGS PER MONTH
$2,417.09 CASE STUDIES
$36,307 USAGE SAVINGS
23.08%
COST SAVINGS
20.83%
$3,166 USAGE SAVINGS
27.32%
COST SAVINGS
17.54% Replacing conventional bulbs with energy-
efficient LEDs is one of the easiest ways for
ANNUAL SAVINGS ROI PAYBACK PERIOD ANNUAL SAVINGS ROI PAYBACK PERIOD properties to save on monthly operating
$18,655 24 months $29,005 2 months expenses.
Alliance property managers work with ownership
Garey Building achieved both the IREM Certified Sustainable Property and local vendors to develop and execute on project
and ENERGY STAR certifications in 2018. plans, tracking before and after results.12 ALLIANCE CSR Introduction Alliance At-A-Glance Property Management Sustainable Development Our Associates Alliance Cares 2019 Priorities About this Report
LET’S TALK ABOUT
SMOKE-FREE
LIVING SMOKE-FREE PROPERTIES
As of May 2019
Alliance established a
process for communities AZ 8
to convert to smoke-free in
Operating a smoke-free community eliminates CA 121
2015 with the percentage
a lot of concerns, from odor issues, apartment CO 9
of smoke-free communities
GA 3
increasing from 14% in 2015 and common area damage issues, health
to 46% in 2019. concerns and of course fire concerns. I have NJ 1
NV 7
been operating smoke free communities
NY 1
in New Jersey for several years and this is
OR 4
absolutely clutch when it comes to eliminating
TX 2
a lot of concerns for residents, operators and 46
UT
owners of multifamily communities. Residents
VA 2
217 as of late really consider this a major part of
WA 12
their requirements for their apartment homes WY 1
and communities.
— DAVID STRASSBERG No communities in the Alliance Portfolio in Florida, Idaho,
PROPERTIES Maryland, Pennsylvania or Tennesse are smoke-free.
DISTRICT MANAGER NORTHEAST
ARE
SMOKE-FREE (46%)13 ALLIANCE CSR Introduction Alliance At-A-Glance Property Management Sustainable Development Our Associates Alliance Cares 2019 Priorities About this Report
SUSTAINABLE
DEVELOPMENT14 ALLIANCE CSR Introduction Alliance At-A-Glance Property Management Sustainable Development Our Associates Alliance Cares 2019 Priorities About this Report
SUSTAINABLE DEVELOPMENT
METRICS
GOALS
94
IREM Certifications
& GOALS
By aligning our Focus Green
playbook with IREM Certified
PROPERTIES Sustainable Property criteria,
WITH EV we continue to identify and
CHARGING support properties primed for
STATIONS (20%) certification. We see more own-
GREEN BUILDING CERTIFICATIONS ership groups asking for these
Alliance pursues a range of green building certifications for new certifications, which are accept-
and existing properties depending on asset location, ownership, ed by GRESB.
MANAGEMENT APPROACH financing, age, type, and attainability. A total of 50 properties, or ▼
11% of our current portfolio have a green building certification, 12 new certifications
8
with 8 properties having 2 or more certifications. Another 21 per year
Alliance communities are certifications are in process or planned.
financially successful because
they are the outcome of
thoughtful market and product 3 7 7 PROPERTIES
EV Charging Stations
Establish flexible partnerships
analysis, offering quality LEED LEED LEED
WITH SOLAR PV for installation of a greater
PLATINUM GOLD SILVER
construction and sustainable number of multi-standard EV
charging stations at more prop-
design that enhances Renewable solar energy is erties in more markets to sup-
surrounding neighborhoods.
16 2 generated on site at 2% of
our properties.
port demand and encourage
adoption.
Our development teams evaluate and NGBS BRONZE NGBS SILVER ▼
budget for sustainable technologies 30% properties with
and systems. In some cities, local code Broadstone Candara Hancock charging stations by 2020
requires solar on new projects; in other
10 6 3
Park, Los Angeles, CA
cases, solar helps a property achieve Broadstone Makers Quarter,
green certification. IREM ENERGY STAR GREEN POINT San Diego, CA
CERTIFIED CERTIFIED RATED Stanford West, Palo Alto, CA
As electric vehicles gain wider New Units in Development
Sway, Santa Monica, CA
adoption, we are continuing to scale the Tribeca Urban, Marina Del Rey, CA With continued growth of our
Leading the Charge number of EV charging stations across Varsity Berkeley, Berkeley, CA senior housing and workforce
Tesla EV charging stations are available at
Broadstone Scottsdale Quarter. As electric vehicles
our portfolio. Services such as on-site
car sharing and real-time display of local 2 2 Talaria, Burbank, CA
2000 Delaware, San Mateo, CA
housing efforts, we anticipate
that the total number of units in
become more common, Alliance communities transit times help to reduce parking AUSTIN GREEN GREEN GLOBES development will increase
continue to consider residents’ needs. demand and increase mobility options. BUILDING 3 STARS 1-GLOBE in 2019.15 ALLIANCE CSR Introduction Alliance At-A-Glance Property Management Sustainable Development Our Associates Alliance Cares 2019 Priorities About this Report
DESIGNING FOR
MOBILITY
Broadstone Lexington
Mobility means having options for making daily Seattle, Washington
trips — going to work, school, soccer practice, 96 walk score
grocery shopping, or an evening out with friends 91 bike score
— without having to rely on a car. Walking, biking,
100 transit score
and taking transit save money, reduce traffic, and
improve health and well-being.
Strategies for mobility include locating new development
projects in walkable neighborhoods with nearby shops and
services, near transit lines with frequent service, or where
transit stations are planned, and providing convenient bike
storage on site.
How walk-bike-transit friendly is your home? Look it up at
walkscore.com Broadstone Reveal features an
I looked into biking and it has been an array of options to get around
amazing experience since I started. Our the inner city and beyond via
ALLIANCE-OWNED BROADSTONE PORTFOLIO AVERAGES
building is a quick ride to Front St. & Naito, public transit, biking or walking.
which has a well designed bike path and The Portland Streetcar and the
takes me directly to work. ... Since living here MAX are both walking distance
Broadstone Reveal
I’ve sold my car, because I found I have no from our location and there are
Portland, Oregon also 2 bus lines within just a
use of it. Our weekends are filled with walking
around to different places and biking for
leisure. This was a perfect fit for me! 59 60 47 93 walk score
95 bike score
couple of blocks.
— JENNA RIOS
— NICK, RESIDENT AVERAGE AVERAGE AVERAGE BUSINESS MANAGER
62 transit score
BROADSTONE REVEAL, PORTLAND, OR
WALK SCORE BIKE SCORE TRANSIT SCORE BROADSTONE REVEAL PORTLAND, OR16 ALLIANCE CSR Introduction Alliance At-A-Glance Property Management Sustainable Development Our Associates Alliance Cares 2019 Priorities About this Report
OUR
ASSOCIATES Happy Staff, Happy Homes
Members of the Vaseo service
staff during Alliance’s Service
Appreciation Week.17 ALLIANCE CSR Introduction Alliance At-A-Glance Property Management Sustainable Development Our Associates Alliance Cares 2019 Priorities About this Report
3,470 3,393 77
TOTAL ASSOCIATES FULL-TIME PART-TIME
OUR ASSOCIATES
2018 YEAR END ASSOCIATES ASSOCIATES
GOALS
METRICS
SENIOR LEADERSHIP ALL ASSOCIATES
BY GENDER* BY GENDER*
MALE 64% MALE 57%
Certified Property Managers
The Institute of Real Estate Man-
agement CPM program provides
& GOALS
2019 Best Places to Work in Multifamily
a foundation for business, ethics,
Process and Leadership in Worksite and leadership skills. Currently,
Health Award by CIGNA 27% of 69 Alliance Regional Man-
agers are CPMs.
Healthiest Employers finalist by
the Houston and Phoenix Business Journals
FEMALE 36%
FEMALE 43%
▼
* Vice President and above 50% of Regional
2019 Best Companies to Work for in Texas
Managers certified by
2019 Denver Top Workplaces the end of 2020
2019 Atlanta-Journal Constitution Top
SENIOR LEADERSHIP ALL ASSOCIATES
BY RACE / ETHNICITY* BY RACE / ETHNICITY*
MANAGEMENT APPROACH Workplaces
.9% PACIFIC ISLANDER
4.9% TWO OR 401(k) Plan Participation
2018 Best Places to Work in San Diego 2% HISPANIC MORE RACES
/ NATIVE HAWAIIAN
The mantra “Me / We / Us” / LATINO
49% WHITE / Continue auto-enrollment and
2018 Best Companies to Work for in Florida CAUCASIAN auto-increase, as well as financial
exemplifies our culture that strives 2018 Top Companies to Work for in Arizona
35% HISPANIC
/ LATINO wellness education, incentives,
to meet people where they 2018 Salt Lake Tribune Top Workplaces and increase of employer match,
are and leave them better by to keep participation well above
2018 Bay Area News Top Workplaces
the industry standard of 79%.
empowering the individual (me), 2018 Training Top 125 ▼
emboldening the team (we) and Top 10 Healthiest Employers in Atlanta 92% WHITE / 7% AFRICAN .5% AMERICAN
Maintain 90%
AMERICAN participation in 2019
elevating the organization (us). Top 20 Healthiest Employers in Phoenix
CAUCASIAN
2.5%
INDIAN /
ALASKAN NATIVE
ASIAN
* 69 Associates have not disclosed Race/Ethnicity
It starts with individually practicing
autonomy, mastery and purpose Tobacco Cessation
38 129,306
through the company ethos. When our In 2018, 2.2% of associates on
63%
corporate teams align with operational our medical plan self-reported as
teams to deliver on their purpose of tobacco users, down from 2.3%
meeting collective goals, we out-put AVERAGE AGE TOTAL TRAINING HOURS IN 2018, in 2017. We will continue to pro-
OF ASSOCIATES AVERAGE 36 PER ASSOCIATE*
high-performing communities. If we mote the premium discount for
collectively deliver on our organizations PERCENTAGE OF non-tobacco users during open
A Win for Me, a Win for We, a Win for Us
Vice President of Operations for SoCal, Tammy
shared goals, then Alliance is positioned
to achieve our vision of building
ASSOCIATES
COVERED BY EMPLOYER- 2.7 700 Associates are enrolled in Dale Carnegie Sales
Advantage training. This renowned class teaches
associates to view the sales process through the
eyes of prospects and residents to deliver a better
enrollment and during the year
as an incentive to quit use.
Villarinho, congratulates the "Superstar Leasing Team" homes, lifestyles and opportunities of SPONSORED HEALTH AVERAGE TENURE customer experience. Post-training, associates
at Jefferson Platinum Triangle during ARCX 2019. unparalleled quality. CARE PLAN IN 2018 IN YEARS average closing ratios of 40%.
▼ 2% or fewer tobacco
users in 2019
*Varies by position. Development associates complete only a few hours of training while other positions complete over 50 hours.18 ALLIANCE CSR Introduction Alliance At-A-Glance Property Management Sustainable Development Our Associates Alliance Cares 2019 Priorities About this Report
OUR ASSOCIATES IREM Designations
Over half of Alliance Regional 15 Alliance is continually
working to increase
INITIATIVES
Managers are currently working
on their Certified Property ASSOCIATES RECEIVING the diversity within our
Manager (CPM©) designation IREM DESIGNATIONS
through an Alliance partnership IN 2018 organization. Specifically
with the Institute of Real Estate in regards to recruiting
Management. Coursework is as well as providing
FUSE
available to associates through
Fuse and Alliance absorbs the 19 opportunities for growth
In 2019, we moved to a new Learning Experience
cost of obtaining this designation TOTAL NUMBER OF and advancement within
at approximately $7,000 per
Platform, or LXP, called Fuse. This new platform brings
candidate, or $227,500 total
ASSOCIATES WITH IREM
DESIGNATIONS
the company.
training, policies and communications together to
invested over 2017 and 2018.
provide small, bite-sized learning elements (videos/tip — JAMIE MOWER,
We are striving to have Alliance
sheets/trainings) in a ‘just in time’ approach to assist the DIRECTOR OF TALENT
Regional Managers achieve the
associate at the time they need training. The platform is
built on the idea of communities, where each community
is centered around similar thoughts or ideas to provide
information and tools to help our properties reach the
CPM© designation within their
first 18 months of employment
with the ultimate goal of seeing
14 PROFESSIONAL ASSOCIATIONS
50% of all Alliance Regional 14 TOTAL ACCREDITED
overall goals of the organization. To that end we have RESIDENTIAL Apartment Association of Greater Inland Empire
Managers with a CPM©
communities focused on Sales, Service, Customer MANAGERS (ARM) Apartment Association of Los Angeles
designation by 2020.
Experience, Compliance, Leadership and Corporate Apartment Association of Metro Denver
Social Responsibility to name a few. Arizona Multifamily Association Executive Board
Because our workforce is disparate across the Atlanta Apartment Association
country, we wanted to find a better way to connect our Austin Apartment Association
associates with each other and to the organization. Emma Huizar at the California Apartment Association
Within Fuse, our associates have the ability to attend Master in Energy California Receivers Forum
Virtual Instructor Led Trainings (VILT) taught by an Management Dallas Apartment Association
outstanding team of trainers who use the latest tools graduation ceremony, Housing Industry Foundation
and technology to keep the material engaging and 2016-2018 generation Houston Apartment Association
impactful. In addition, associates have the ability to from ESCP Europe Institute of Real Estate Management
join the conversation by adding content of their own, Business School. National Apartment Association
liking, sharing, or commenting on content to help further National Multifamily Housing Council (NMHC)
engage and strengthen their understanding of pertinent NMHC Board of Directors
information all within the platform. New Mexico Apartment Association
Professional Development Real Estate Council of Austin
San Antonio Apartment Association
BENEFITS OF SOCIAL LEARNING Alliance’s professional development program was created to
San Diego County Apartment Association
A New Way to Learn encourage and support associate efforts to further their personal
8 in 10 employees will leave an organization if they don’t Silver State Apartment Association
Jennifer Knapp, HR Benefits & Engagement and professional development through continuing education and
receive the right training to perform their job effectively. South Coast Apartment Association
Specialist watches a training video through Fuse, industry designations. The program covers certain state licenses,
Texas Apartment Association
Alliance’s new learning experience platform. 52% of Americans say active participation through hands- professional designation programs, individual courses, online
Tri-County Apartment Association
Alliance moved to the platform this year. on training is the best learning method programs, technical training, and undergraduate and graduate
Urban Land Institute
degrees in appropriate areas of study.
Utah Apartment Association
Washington Multifamily Housing Association19 ALLIANCE CSR Introduction Alliance At-A-Glance Property Management Sustainable Development Our Associates Alliance Cares 2019 Priorities About this Report
YOU AT YOUR BEST:
To be aLIVE equals
competitiveness and
a healthy lifestyle. That’s
what I call a WIN-WIN!
My team creates our own maps
for Walkingspree challenges
to track our progress in a fun
and unique way.
— DANIELLE BUNKELMAN
aLiVE
— MIKE DAVES
SR. SYSTEMS SUPPORT SPECIALIST
SERVICE SUPERVISOR,
CORPORATE IT DEPARTMENT
THE CHARLESTON APARTMENT HOMES
SACRAMENTO, CALIFORNIA
Rooted in five pillars of well-being, the Alliance
wellness program, aLIVE, focuses on improving
productivity, morale, safety, community activism
and healthcare-cost savings through communica-
tion, education, activities and incentives.
Through proactive preventative care and greater shared re-
sponsibility for the cost of healthcare by Alliance, associates
have seen a 20 to 41% decrease in the cost of their employee
medical plans. Nearly 200 Alliance associates have participated
in financial education and committed to engaging in behavior to
better prepare them for a successful financial future.
LIVE WELL LIVE FOCUSED LIVE TOGETHER LIVE RESPONSIBLY LIVE TO GIVE
PROGRAM HIGHLIGHTS
Commit to a healthy lifestyle Find your niche and grow Surround yourself with people Making sound financial It pays to invest your time
to keep small issues from within it — with training, tools who have a similar outlook to decisions now helps ensure and energy in being a
becoming life-changing events.
Resources include:
preventative health care,
and resources for career
advancement.
Resources include:
build a strong network for
support and encouragement that
will help you achieve your goals.
security and comfort
down the road. Resources
include: 401(k) plan, financial
catalyst for change.
Resources include: paid VTO
(volunteer time off), Alliance
$1.3M 67%
HEALTH PLAN SAVINGS ENROLLED IN
steps challenge, smoking Elevate to Elite, Fuse education training videos, Cares events
OVER PREVIOUS YEAR HEALTH PLAN
cessation benefit financial wellness incentives
50% 280,490 2,630 63% 9% 2.2% 762.5M
PARTICIPATION IN ASSOCIATES ON HEALTH STEPS TRACKED
TRAINING COURSES INTERNAL PROMOTIONS 401(K) PLAN ASSOCIATES USING ALL
PREVENTATIVE CARE PLAN ARE LISTED AS IN 2018 THROUGH
COMPLETED IN 2018 (TRANSFERS/ PARTICIPATION 8 HOURS OF VTO IN 2018
PROMOTIONS THAT TOBACCO USERS (DOWN WALKINGSPREE
RECEIVED OFFER LETTERS) FROM 2.3% IN 2017)20 ALLIANCE CSR Introduction Alliance At-A-Glance Property Management Sustainable Development Our Associates Alliance Cares 2019 Priorities About this Report
As an intern, I was
MEET THE ALLIANCE given an audience
INTERNS
with anyone and
I will always
everyone from VPs
remember my first
to the CEO.
lease. I was given
the right training
Brent Schackmann, Summer 2011 Intern
and allowed to
As part of our talent recruiting pipeline, Alliance I was hired as an intern for the Summer of 2011 and given a
broad objective to help improve our Salesforce environment. be the expert,
offers three internship programs, including a
development associate internship opportunity
I quickly identified some inefficient data processes and answering all of the
gathered insights from department leaders about current
for MBA students focusing on real-estate systems. At the end of my internship, I presented a vision for future resident’s
improved information architecture to senior leadership. They
development, a sales associate internship, and offered for me to return full-time at the end of my degree
questions.
one that comprises a variety of operational program to execute that vision. — JIMMIE COOPER
support internships at our corporate office. TREVI APARTMENTS,
CHANDLER, AZ
Interns experience a comprehensive introduction to Alliance
and the property management field.
The sales associate internship program is an 11-week program
beginning with one week of training and 10 weeks working Alliance places
on-site at one or more Alliance-managed communities.
high importance on
the quality of life of Alliance interns
its employees; acquire highly
52 15+ I felt I clicked in. marketable skills
and experience
TOTAL INTERNS PAST INTERNS NOW
IN 2018 WORKING FOR Emma Huizar, 2017 Intern pertaining to every
ALLIANCE An internship was required to complete my Masters in Energy aspect of running
Management. Interviewing with Kelly Vickers, VP of CSR, I
began a 3-month internship tasked to update the Focus Green
a successful
9 41 Playbook. At the time, there was not a practical system in
place to track sustainability metrics at the property level. The
outcome of my work is the Focus Green annual survey for
business.
— GRETA SCHNEIDER
2018 INTERNS IN 2018 INTERNS properties, with quarterly progress reports by region. After the VICE PRESIDENT OF
CORPORATE OFFICE AT PROPERTIES internship, I was offered a full-time position with Alliance. TALENT MANAGEMENT21 ALLIANCE CSR Introduction Alliance At-A-Glance Property Management Sustainable Development Our Associates Alliance Cares 2019 Priorities About this Report
ALLIANCE
CARES
Building Up Communities We Build In
Phoenix Corporate Office volunteers help build a brick patio at a
community garden for Earth Day with Keep Phoenix Beautiful.22 ALLIANCE CSR Introduction Alliance At-A-Glance Property Management Sustainable Development Our Associates Alliance Cares 2019 Priorities About this Report
ALLIANCE CARES 23,424 1,693 166 9%
METRICS
NUMBER OF NUMBER OF ASSOCIATES ASSOCIATES GOALS
VOLUNTEER HOURS VOLUNTEER HOURS VOLUNTEERING VOLUNTEERING
AVAILABLE IN 2018 USED IN 2018 8+ HOURS IN 2018 IN 2018
VTO Hours
& GOALS
With 8 paid hours of volunteer
BENEFICIARY time off per full-time associate
ORGANIZATIONS annually, we have the poten-
tial of volunteering more than
New Pathways for Youth
Housing 24,000 hours. We encourage
Rebuilding Together associates to use this time, with
Keep Phoenix Beautiful manager approval, at any time
throughout the year.
City of Phoenix Adopt-A-Trail
▼
America’s Most Beautiful Bike 3,600 VTO Hours
MANAGEMENT APPROACH Ride, benefiting The Leukemia
& Lymphoma Society Environment Community in 2019
Alliance offers a Volunteer Time Clean The World Advocacy
Off benefit (VTO) which gives each Housing Industry Foundation VTO Participation
full-time and in good standing Salvation Army
In addition to to our goal for total
Toys for Tots hours, we want to increase the
associates 8 hours of paid time off
St. Mary’s Food Bank Alliance Cares focuses our volunteer efforts around three participation rate, so that more
per year to volunteer with a charity categories related to our core business and corporate associates are taking advantage
AZStrut
of their choice. mission: housing, community advocacy, and environment. of the VTO benefit and having
Colorado Coalition
for the Homeless an impact in their communities.
We are helping to provide better housing to
Primary Children’s Hospital
▼
those in vulnerable housing situations through 15% of associates
our relationship with Rebuilding Together Utah Community Action using VTO in 2019
NEW PATHWAYS FOR YOUTH
and by donating reusable appliances and Heal the Bay
fixtures for building projects. Supporting local Alliance proudly supports New Pathways for Youth, a
Father Joe’s Villages
causes builds community pride and provides local community organization in Phoenix with a mission
LV Fire Relief to empower youth ages 12-21 to fulfill their potential Rebuilding Together
meaningful opportunities to help others.
Caring for and cultivating natural ecosystems Elijah’s Promise Food Kitchen through mentoring and life skill development. Our Casual Rebuilding Together allows
in the city brings far-reaching health and well- Ronald McDonald House for a Cause campaign allows associates in our Phoenix local teams to join together for
being benefits. of Charities corporate office to wear jeans on Thursdays by donating a day to make home improve-
Best Friend’s Atlanta $5/month; 2018 donations totaled $2,550. Alliance ments for someone in need.
The Benefit of VTO Alliance Cares Awards are presented annually Doc & Gayle Food Drive
sponsors a table for $10,000 at the New Pathways for We plan to complete projects
to recognize peer-nominated individuals Youth Annual Fundraising Breakfast every February. in 5 cities in 2019.
Corporate Accounting employee Aaron Foster
volunteers with Bikes Fight Poverty to build
and regions with highest participation in Red Cross
Craig Brzezinski
In November 2018, as a team building exercise, our ▼
philanthropy and local volunteer projects. accounting department assembled 20 bicycles, donated 7 regional projects
housing in Mexico HOPE Foundation
by Walmart, for New Pathways for Youth. Additionally, 10 in 2020
American Cancer Society computer monitors were donated by Alliance.23 ALLIANCE CSR Introduction Alliance At-A-Glance Property Management Sustainable Development Our Associates Alliance Cares 2019 Priorities About this Report
MAKING STRIDES AGAINST TRACY AVIARY
ASSOCIATES IN ACTION BREAST CANCER WALK
It was terrific to work
WHAT WE I love that Alliance
organizes events that
hands-on with the
team at Tracy Aviary
CARE ABOUT we have the option to
get involved and raise
money and awareness for
and contribute to their
conservation initiatives.
Attracting natural wildlife
Whether it’s volunteering at a local animal shelter, worthy causes. The Making Strides relies heavily on the aviary’s
organizing a community clean-up day, or supporting
Against Breast Cancer Walk was ecosystem, and our task of
a non-profit fundraiser, we encourage our associates
and teams to give back to the communities and a fun way to do something fun laying mulch will help foster a
causes they care about. with my coworkers and get some setting in which this is possible.
exercise all while being part of Following our volunteer work,
something bigger! we were able to explore Tracy
— JENNIFER KNAPP Aviary’s exhibits and gain further
HR BENEFITS & ENGAGEMENT SPECIALIST, PHOENIX, AZ
insight into the importance of
During Breast Cancer Awareness sustainability. Every piece of
Month, 25 Alliance corporate associates the equation matters, and even
participated in a walk with Making Strides seemingly insignificant action will
Against Breast Cancer for the American positively or negatively impact
Cancer Society in Phoenix. The Alliance our environment.
team, organized as part of the aLive
program, raised $1,153 and walked 3.1 — ARIANNA SLATER
MARKETING CSA, MOUNTAIN REGION, DRAPER, UT
miles (approximately 170,000 steps).24 ALLIANCE CSR Introduction Alliance At-A-Glance Property Management Sustainable Development Our Associates Alliance Cares 2019 Priorities About this Report
BIKES FIGHT POVERTY TRAIL IMPROVEMENTS
I am so grateful to have been a On Earth Day 2019, Heath Ellison,
part of the Bikes Fight Poverty Nick Morelli, Catherine Rejano, Kenneth
Fitzgerald and Maeve Settanni volunteered
group for a third year. It is such an
with the Phoenix Adopt-A-Trail program to
amazing experience to be able to
assist a park ranger in eliminating trail shortcut
help get these families into a safe paths near the Echo Canyon trailhead.
and secure home. They do so much
and they deserve it. These families
understand the true meaning of
community and to see how they
give back is just amazing. I had a great time with my team at our
Corporate Accounting employee
— AARON FOSTER Adopt-a-Trail event on Earth Day. We
Aaron Foster and his teammates
participating in the Bikes Fight CONTROLLER, PHOENIX, AZ helped reshape the trails so runners
Poverty bike ride. and hikers stay on course and don’t
disturb the surrounding wildlife. It was
wonderful getting to spend a Monday
morning outside and giving back to
the community.
UNITE@NIGHT — MAEVE SETTANNI
MARKETING ACCOUNT SPECIALIST
Unite@Night is a special walk CENTRAL & EAST COAST, PHOENIX, AZ
for me. I was diagnosed with
Ehlers-Danlos Syndrome in
2016 after a lifelong battle and
fight for adequate care. I am
Thank you for coming out to Echo
so proud to participate in these
Canyon. We are constantly addressing
walks and help bring awareness
shortcuts and appreciate the work
to this disease.
Corporate Accounting employee your group accomplished.
Corporate Marketing employees Heath Ellison,
— BECCA VACHA, Becca Vacha proudly participating Nick Morelli and Kenneth Fitzgerald clear up trail
PROPERTY ACCOUNTANT, PHOENIX, AZ in the annual Unite@Night walk. — DONALD DOMANN
PARK RANGER, CITY OF PHOENIX
shortcuts in Echo Canyon.25 ALLIANCE CSR Introduction Alliance At-A-Glance Property Management Sustainable Development Our Associates Alliance Cares 2019 Priorities About this Report
Houston, Texas – October 2018 Baltimore, Maryland – October 2018
Volunteering is
a great reminder
that simple
things can go NATIONAL
a long way
toward creating REBUILDING
DAY
39 Alliance volunteers donated a collective 312 hours making a safer, healthier
repairs at two homes in the Houston area that were both badly
damaged by Hurricane Harvey.
and more
comfortable
Mr. Walker has limited mobility and his home was badly
damaged by Hurricane Harvey. Alliance volunteers replaced environment for Alliance is now entering the third year of partner-
siding, painted the exterior of the home, and cleaned debris a family. ship with Rebuilding Together, a leading nation-
throughout the yard. al nonprofit which provides critical repairs to the
— ELIZABETH KARL
VICE PRESIDENT OF OPERATIONS
homes of low-income homeowners and revitalizes
FOR THE NORTHEAST the communities in which they live.
Alliance volunteers have participated in projects in Phoenix,
San Francisco, Seattle, Houston, and Baltimore, and we are
11 Alliance volunteers donated a collective 77 hours to organizing events in more cities for the upcoming year. Alliance
make much needed repairs to a home in Baltimore. also utilizes in-kind donations, vendor sponsorship, and
corporate matching grants to support local projects.
Mr. Miller is 73 years old and has lived in his home
It was amazing, in the Belair-Edison neighborhood of Baltimore for
10 years. Alliance volunteers completed interior and
everyone had a
4 63 477
exterior painting, rebuilt exterior stair treads off the
blast! Great project, back deck, cleaned up debris, hung new curtains in the
living room, and other general maintenance repairs. In
super rewarding! addition, CORT Furniture donated a refrigerator and PROJECTS VOUNTEERS HOURS
living room furniture.
— ALEXIS THACKER
Ms. Luke is a widow of a service veteran. Alliance volunteers COMMUNITY SUPPORT
painted the exterior of her home, and helped with clean up and ADMINISTRATOR FOR
miscellaneous jobs around the property.
THE NORTHEAST26 ALLIANCE CSR Introduction Alliance At-A-Glance Property Management Sustainable Development Our Associates Alliance Cares 2019 Priorities About this Report
2019
PRIORITIES
Measurably reduce waste Reinvigorate Alliance Cares Leap toward paperless
to landfill at our properties volunteer programs around leasing and record keeping
with improved systems, pillars of housing, community by implementing digital
education and tracking and environment with document storage at 100% of
toward a 19% diversion rate improved tracking, sharing of
properties by end of 2019.
at end of 2020. stories and recognition.27 ALLIANCE CSR Introduction Alliance At-A-Glance Property Management Sustainable Development Our Associates Alliance Cares 2019 Priorities About this Report
ABOUT THIS REPORT
GRI Index Policies
This is our fifth annual Corporate Social Responsibility Report,
covering accomplishments and metrics for the 2018 calendar year.
We measure excellence through qualitative values, as well as
quantitative results. We expect associates to “do the right thing”
We are always striving
Some company-wide statistics and rankings, including employee
numbers, are reported to reflect their status immediately prior to
while “doing things right.” All associates receive training and
orientation on policies that govern the conduct of business and to improve. Please share
your thoughts, ideas,
publication of the report in Q3 2019. It is the intent of Alliance to help uphold our values. It is the policy of the company to recruit,
continue to publish a report on an annual basis. hire, train, compensate, discipline, promote, demote, transfer,
and terminate associates based on merit and qualifications in
This report contains standard disclosures and performance
indicators from the Global Reporting Initiative (GRI) Sustainability
Reporting Guidelines and the Construction and Real Estate Sector
all job classifications without regard to race, age, sex (including
gender, pregnancy, childbirth and related medical conditions), questions, concerns
color, creed, medical condition, genetic information, marital
Supplement (CRESS). GRI has developed a comprehensive
framework that provides metrics and methods for measuring and
status, national origin, alienage, citizenship status, religion, sexual
orientation, gender identity and expression, military or veteran
and feedback with us.
reporting sustainability-related impacts and performance. For more status, handicap, mental and physical disability, and family care or
information, visit globalreporting.org. leave status, as well as all other characteristics protected by state
or federal law or local ordinance. CorpResponsibility@allresco.com
Introduction 102-14, 102-15, 102-16, 102-40, 102-47
Alliance At-A-Glance 102-1, 102-2, 102-3, 102-4, 102-5, 102-6,
102-7, 102-10 Notable Alliance policies include: Conflict of Interest
Property Management 103-2, 302-3, 302-5, 303-1, 306-2 Code of Ethics Policy Against Unlawful
Harassment and Discrimination
Sustainable Development 103-2, CRE8 Equal Opportunity Employment
Drug-Free Workplace
Our Associates 102-8, 102-13, 103-2, 401-1, 404-1, 404-2, 405-1 Fair Housing
Nursing Mothers Policy
Alliance Cares 103-2, 203-2 Disability & Religious
2019 Priorities 102-15 Accommodation Compliance SpeakUp Policy
About this Report 102-50, 102-51, 102-52, 102-53, 102-54, 102-55 Immigration Law Compliance Alliance Listens Open Door PolicyYou can also read
