Market Review 2021 - Petrol Retailers Association
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Market Review 2021
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Market Review
HELP US TO HELP YOU, THE INDEPENDENT CONTENTS 2021
FORECOURT RETAILER, BY SUPPORTING REVIEW OF 2020 4
YOUR TRADE ASSOCIATION NOW
POLITICAL
“Together we REPRESENTING YOU 12
are stronger” MEMBERS
THE PRA ZOOMS IN 18
ASSOCIATE MEMBERS 20
TECHNICAL
THE ARRIVAL OF E10 24
CAR WASH
COMING CLEAN 28
BRIAN MADDERSON OIL MARKET OVERVIEW
CHAIRMAN
MARKET BY NUMBERS FROM EXPERIAN CATALIST 34
M
arket Review 2021 is the seventh
ENERGY TRANSITION
consecutive issue of the PRA’s publication
ACCENTURE DISCUSSES NEW PATHS FOR RETAILERS 42
that has become an industry landmark,
available both in print and PDF format on our BP ON FOCUSING ON OPPORTUNITIES NOT THREATS 44
popular website www.ukpra.uk It is read by BUSINESS
governments, civil servants, financiers, fund BUSINESS RATES UPDATE BY MUA 48
managers, bankers, lawyers, insurance companies, PROPERTY VIEW FROM CHRISTIE & CO 50
providers of products and services to this
LEGAL UPDATE BY MILS 52
fascinating and evolving industry before we even
RETAIL
mention the retailers themselves!
Of course, 2020 will go down in history as the IGD DISCUSSES NEW OPERATIONAL CHALLENGES 54
“Year of the Global Pandemic” but as I pen these EUROMONITOR REVIEWS THE FORECOURT CHANNEL’S PERFORMANCE 56
words we are all excited and hopeful that the swift THE FORECOURT SHOW 2021 58
arrival of vaccines will soon provide the beginning
of the end. In the summer, we wondered whether it
would be possible to produce a Market Review in its
Who’s who at the PRA
usual form due to the severe impact of COVID-19 on PRA MANAGEMENT TEAM PRA TECHNICAL COMMITTEE
Brian Madderson, Chairman Gordon Balmer, PRA
so many companies. However, we were surprised
07768 608332 brian.madderson@rmif.co.uk Matthew Bellamy, Certas Energy
and very grateful that sponsors, both established Gordon Balmer, Commercial Manager Ray Blake, PRA
and new quickly pledged support that has made this 07771 834073 gordon.balmer@rmif.co.uk Nicholas Brocklehurst, Westbridge Motors
latest issue not only possible but perhaps one of the Phil Monger, Technical Director (Northampton) Ltd
best. My sincere thanks to you all. 07831 327990 phil.psac@gmail.com J Brownsey, Fordingbridge Garage
Ray Blake, Technical Manager Rodney Carter, Vapour Control Systems
During the pandemic crisis which has seen
07496 967269 ray.blake@rmif.co.uk Michael Garner, The Garner Group
so many important and varying government Steve Coombe, Membership Manager Gill Howkins, F Howkins and Son
interventions, not made any easier by “health” 07831 373205 steve.coombe@rmif.co.uk Graham Lambert, St Michaels Garage Ltd
being a devolved policy, we have been struck by Alexander Russell, Director of Strategy 07881
Andrew Lawrence, Lawrence Garages
the magnificent entrepreneurial spirit shown by 502581 alexanderrussell068@gmail.com Ben Lawrence, Lawrence Garages
Margaret Erwin, Moto Hospitality
our roadside retailing sector. Categorised as an PRA EXECUTIVE COMMITTEE Emma McVie, Southern Co-operative
essential service you have kept the wheels of the Brian Madderson, Chairman Phil Monger, PRA
medical teams rolling and those of so many critical Mike Garner, The Garner Group Barry Onions, Petroassist
industries too – the tribute on the front cover is Ashley Kay, The Kay Group David Sommers, Hampshire Trading Standards
Andrew Lawrence, Lawrence Garages (London) Paul Suchodolski, Rontec
very well deserved!
Aziz Patel, The Brookfield Group
John Ryeland, George Hammond plc
Hemant Tandon, Park Garage Group
Cover image: Grace, aged 9 Mark Wilson, Fraser’s Retail
The Retail Motor Industry
Federation (RMI) is a leading
automotive trade body in the
Publisher: Simon Lewis UK, representing franchised car
PRA MARKET REVIEW is published by Editor: Tracy West and commercial vehicle dealers;
Lewis Business Media Ltd, Art Editor: Sarah Crowhurst independent garages; bodyshops; motorcycle dealers; petrol
Suite A, Arun House, Office Village, Sales: Rachel Hallett retailers; auction houses and cherished number plate dealers;
River Way, Uckfield, TN22 1SL Printed by: Stephens & George Print Group, who provide sales and services to motorists and businesses
Tel: 01825 983105 Goat Mill Road, Dowlais, Merthyr Tydfil, CF48 3TD across the UK.
Fax: 01825 983108 ©Lewis Business Media Ltd 2021 201 Great Portland Street, London W1W 5AB
Email: kay@lewisbusinessmedia.co.uk All rights reserved. Tel: 020 7307 3598 • Fax: 020 7307 3406 • www.ukpra.co.uk
www.ukpra.co.uk 03
REVIEW OF 2020
Market Review 2021
2020:
A YEAR LIKE NO OTHER
PRA and CWA chairman Brian Madderson reviews a tumultuous year, when members
really rose to the challenge
F
irst, I would like to pay tribute key workers in the NHS, police and fire COVID-19 and a sharp reduction in oil prices as the
‘climate action’,
to all our members, their teams services through discounts on fuel was effects of COVID-19 started to affect
including an earlier
and families for keeping the critical. ban on the sale of their industry and consequently the
new petrol and diesel
country fuelled and fed during these So many things have happened demand for oil. Brent crude oil prices
vehicles, dominated
unprecedented times. Our front cover this year, it’s been difficult to recall much of 2020 fell 20% to below $55/barrel and both
depicts a poster, which Grace, aged everything, so to help me chronicle BP and Shell reported a fall in profits.
nine, sent to us completely off her own them I have used the back copies of There was also news of a crackdown
bat (and is reproduced with the kind Petrol Heads-Up (PHU) as a guide. on rogue hand car washes. In a
permission of her parents), and I think In January, we saw rises in fuel strongly worded speech to the
it says it all. prices caused by US/Iran tensions Resolution Foundation, Matthew Taylor,
2020 was the most challenging year following a drone strike by the US on the interim director of the Office for
many of us can recall. Our industry an Iranian general, and also some Labour Market Enforcement (OLME),
had to adapt to the highly unusual vague reports about a virus in Wuhan, called hand car washes “endemically
circumstances including different China. non-compliant” and recommended
ways of working, changes in how we February saw the Government tighter regulations through a national
serve our customers, extra hygiene unveiling a plan to bring forward the Licensing Scheme. We are waiting
precautions and also increased ban on new petrol and diesel vehicles, to see how this will play out post-
contactless payment. The speed of the from 2040 to 2035. Boris Johnson said pandemic.
changes that members were able to that 2020 would be a “defining year of March saw the Government
implement was absolutely remarkable. climate action”. invite responses to a consultation for
Also, the support provided by oil Meanwhile, in China people were the introduction of E10 petrol. The
companies and fuel card companies to falling ill from a new virus and we saw PRA had been actively working with ▹
04 www.ukpra.co.uk
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REVIEW OF 2020
Market Review 2021
▹ the Department for Transport and
even took a delegation of members
to meet them to explain how this
could be practically implemented. Our
main recommendations were that the
introduction should be mandated, E10
needs to contain a specified minimum
level of ethanol and this needs to be
supported by a Government public
awareness campaign to support a
successful launch.
NATIONAL LOCKDOWN
On March 23, the UK entered into
a national lockdown brought on by
worsening infection rates related to
COVID-19. The PRA was involved in
discussions with the Department
for Business Energy and Industrial Car washes were deal not just with the Westminster celebrated VE day and for most of us
a major bone
Strategy (BEIS) to help coordinate our of contention
Government but with the Edinburgh the weather was fine. We were allowed
industry response. We quickly lobbied during lockdowns, Government and the National some respite to celebrate – socially
specifically whether
the Treasury to ensure that PFS were they should be
Assemblies in Cardiff and Belfast, and distanced – with our neighbours. This
included in any financial relief offered allowed to operate successfully negotiated much improved came as some relief to many people
or not
to retail outlets as they had been since packages on business rates for both who were on their own and helped
our intervention with the Financial our Scottish and Northern Ireland people to reconnect socially. As the
Secretary in late 2014. retailers. Queen and Dame Vera Lynn reminded
We quickly set up a specific section As the lockdown started to bite, us “We’ll meet again!”.
of the members’ website where all members saw a dramatic fall in fuel
the relevant documents to highlight sales volume which was down to FALLING FUEL VOLUMES
the instructions to our members around 40% of normal trade. Indeed, As fuel volumes continued to remain
could be found. These reviewed the Easter Sunday on April 12 saw a low with traffic well down, the PRA
financial package available including new low with fuel volumes falling to defended members in the media on
cash grants, a business rates holiday, 19% of normal business. To alleviate the matter of fuel pricing. Some so-
business interruption loan scheme and this impact the PRA called upon oil called ‘commentators’ suggested that
also the furlough scheme. We were companies to offer bespoke credit retailers were profiteering given falling
instrumental in defining the role of extensions and most responded very oil prices. What they failed to take
key workers, ensuring members and positively. account of was that many retailers were
their teams could continue to remain While there was a huge drop in fuel fighting for their business lives and
open. We also published an article in volumes, many members reported needed every penny they could get from
PHU outlining the National Emergency increases in their shop-only trade. falling fuel volumes to allow them to
Plan – Filling Stations – in case the We also published details of remain open.
Government decided to enact this. And members’ best practice, illustrating We also had some much-needed
we published a Q&A on what COVID-19 how members could adapt their good news. The PRA, in conjunction
would mean for members’ businesses. businesses to protect their staff and with lawyers, successfully obtained
As health is a devolved power, we customers. a substantial out-of-court settlement
had to We saw the start of the ‘Clap for for members who applied to recover
Carers’ in support of the NHS and erroneously charged card interchange
found ourselves standing on our fees. Lawyers acting on members
doorsteps every Thursday night. behalf were able to argue that “The
During this time, the CWA also European Commission found that
successfully lobbied for the continued the MIF (interchange fee) restricted
opening of automated car washes and competition by inflating the base on
the closure of hand car washes. The which acquirers set charges to retailers,
CWA obtained an agreement from BEIS thereby setting a floor under the MSC,
that automated rollover and conveyor without which retailer payments would
The PRA actively car washes and jet washes do not have been lower”. The funds, which we
worked with the involve close contact between staff and were able to return back to the circa
Department for
Transport on the customers, and therefore the risk of the 100 members who had applied to the
issue of introducing spread of the virus would be negligible. scheme, came as a welcome surprise
E10 petrol
In May the whole country during this gloomy time. Overall, this ▹
www.ukpra.co.uk 07
REVIEW OF 2020
Market Review 2021
“During the lockdown, “Decarbonisation of Transport”. In a
letter to the Prime Minister we made
of the coronavirus pandemic and that
demand for forecourt sites would
the PRA worked with the points that: “There must be room
for hydrogen, for cleaner petrol and
continue to pick up from all types of
buyers.
Ernst and Young to help diesel and for innovative road transport
fuels so that the UK doesn’t become BUSINESS BULLETINS
devise ways to work dependent on China for essential
battery parts… Mandates such as
September also saw the start of our
autumn programme of Business
safely during COVID” forcing all petrol filling stations to have Bulletins. As we were not able to meet
electric charging points are simply not you all at our regular events and had
feasible.” become experts in using Zoom, we
▹ project realised a total exceeding £1.2m July saw the PRA’s team of Gordon started a series of online events. These
with some group members reclaiming Balmer, Ray Blake and Phil Monger have been extremely well received by
up to £100k. Another example of how continue to work with the Department members, some of whom commented
PRA can directly benefit “bottom lines”. for Transport on the Decarbonisation that this is the way forward. We were
During the lockdown, the PRA of Transport. Virtual workshops were also able to attract a diverse number of
worked with Ernst and Young, the held asking for our input. We continued excellent presenters. However, there is
Government’s appointed consultants, to argue the point that greener no substitute for meeting face-to-face
who were tasked with devising ways to transport goals should be market and so we look forward to when this
work safely during the pandemic. The led, questioning the current focus on might be allowed.
PRA advised on practices on working electric vehicles. This was reinforced in In October we learnt that Asda
safely in a retail environment and also a letter sent to PM Boris Johnson. was to be sold to a consortium led
on outdoor working. In August, there was some good by TDR Capital and supported by
In another excellent lobbying victory, news as data was released showing brothers Zuber and Mohsin Issa –
the PRA challenged the Northern that symbols and independents had founders of PRA member EG Group.
Ireland Assembly and obtained a seen a 45.4% growth in sales in the 12- We commented: “We can see a range
significant concession allowing 100% week period ending August 9. The data of interesting possibilities for the tie-up
COVID-19 business rate relief to be revealed that shoppers spent £660m as EG Group has had a meteoric rise
extended to stores with a selling area in symbol and independent stores, up specialising in providing roadside retail
up to 500m2 until March 2021. from £460m in the same 12 weeks in to the consumer. We also learnt this
Our press release said: “We were 2019. August also marked the start month that both brothers had been
extremely pleased that following of the ‘Eat Out to Help Out’ scheme, awarded CBEs in the Queen’s Birthday
constructive discussions, the Northern The PRA welcomed which prompted a significant uplift in Honours list for their contribution
news that the High
Ireland assembly has confirmed that Court appeal by footfall in the hospitality sector. to business and philanthropy; many
their COVID-19 business rates relief, the VOA on the In September, we learnt from congratulations.”
levying of business
originally limited to forecourt shops rates on through- Steve Rodell, managing director of The Department for Transport issued
up to 300m2 of selling space, has now the-wall ATMs had retail at commercial real estate agents its advice to motorists, which said:
failed, meaning
been extended to forecourts with a compensation for Christie & Co, that the forecourt sector “Only visit petrol stations if you really
shop area up to 500m2. These large many members has proven to be resilient in the face need to”. As this filtered down into ▹
local facilities will now deservedly
benefit from this significant extension
to business rate relief. We are much
encouraged that Land and Property
Services took on board our view and
revised their initial proposal to the
Minister for Finance in a way that will
ensure all forecourt shops are treated
fairly.”
The PRA also welcomed the news
that the High Court appeal by the
VOA on the levying of business rates
on through-the-wall ATMs had failed.
Thus members who had paid the
rates directly would now be able to
claim these back and those whose
transmission fees had been reduced by
their equipment providers had grounds
to seek compensation.
In June the PRA continued
to work on its response to the
08 www.ukpra.co.uk
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REVIEW OF 2020
Market Review 2021
▹
Mohsin and Zuber dissent. In its statement, the group
Issa had a successful
2020, as part of a
reiterated a continued commitment
consortium buying to a stable market, the mutual
Asda, and then both
receiving CBEs
interest of producing nations, the
efficient, economic and secure supply
to consumers, and a fair return on
invested capital.
Turning to 2021, when we return to
some form of normality is anyone’s
guess, however, it will largely depend
on the roll out of the various vaccines
that have now started to become
One of the challenges available.
of 2020 was applying
social distancing Other challenges we will have to
rules in stores deal with are the increasingly uncertain
picture on a negotiated deal with the
“Despite the challenges, washes were subject to closure.
We sought clarification on the
EU over Brexit, and lower fuel volumes.
However, I still believe our industry is
I believe our industry last point, mentioning to BEIS that
automated car washes, unlike most
much better placed than other sectors.
The vision many members had to
is much better placed hand car washes, were COVID-19
compliant, there being no human
invest in their shops has paid off with
many reporting record sales. We can
than other sectors” intervention with cashless payment
methods. Initially BEIS gave us
adapt our business model on fuel to
cater for lower demand and as we have
permission to advise members that heard from Steve Rodell of Christie and
the media, and realising the adverse they were able to keep car washes Co, petrol forecourts are still very much
impact on our members, the PRA open that were part of a petrol station. in demand. Indeed, as we go to press
reacted quickly and was able to obtain However, they subsequently softened there has been further consolidation
a retraction and clarification within 24 this to say that this pronouncement with MFG adding six sites to their
hours. The Department for Transport had no ‘teeth’ and that enforcing estate from AUK Investments.
subsequently admitted a wording error authorities would rely on the drafted Members are taking advantage of the
and went on to issue an amendment legalisation. good margins to be earned in properly
saying: “To be clear – petrol stations We kept members informed about run compliant vehicle valeting. In Car
and motorway service areas remain this development which has caused Wash News, we showcased the new
vital in providing a safe place for confusion, not least from MPs who Adriateh Jet Wash facilities installed by
motorists to stop, refuel and take a advised some members that their Nick Brocklehurst and David Charman.
short break”. automated washes could remain open. As the CWA continues to gain traction
As October drew to a close, Wales On December 2, England emerged within the Government for a single
entered another lockdown and we from a national lockdown into a new enforcement body (SEB) and an industry
again kept the pressure up on the tiered system just as Wales entered a licensing scheme, we hope that there will
Welsh Government to allow COVID-19 new lockdown and further restrictions be a “renaissance” in vehicle valeting,
compliant car washes to be allowed to were planned in Northern Ireland and after all EVs need cleaning as well.
remain open. Scotland. Finally, as we close off a truly
On November 5, England entered Amid all of this the oil industry unforgettable year, which has
lockdown 2. Legislation that was worded didn’t stop and we recently learned challenged us all to the limit both
by the Department of Health and Social that OPEC+ has finally managed to professionally and personally, all that
Care listed that petrol stations could reach a production cut agreement remains is to wish you all a much
remain open but unlike lockdown 1, car after several days of increased internal happier and safer 2021.
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Market Review 2021
REPRESENTING YOU sustainable biofuels, hybrid and electric
aircraft to lessen and remove the impact
of aviation on the environment and
Working with Pepper Public Affairs, the PRA/CWA continue to by 2050, zero emission ships will be
represent your interests and provide input into Government commonplace globally.”
policy which will ultimately affect our industry The document was issued on March
23, the same week lockdown was
announced. A further consultation
T
he year 2020 was unprecedented Public transport and active travel was also requested in parallel with
in many ways, not least with will be the natural first choice for our this concerning the bringing forward
the number of Government daily activities. We will use our cars less of the date by when all new internal
consultation documents we were asked and be able to rely on a convenient, cost- combustion engines (ICE) and hybrid
to work on. As you would expect, the effective and coherent public transport vehicles will be banned for sale, from
new Government was keen to make its network. 2040 to 2035 or even sooner.
mark with a raft of new legislation. From motorcycles to HGVs, all During the summer, the PRA
In March, things kicked off with the road vehicles will be zero emission. participated in a series of workshops
issuance of the Government’s tent Technological advances, including to discuss this in more detail and it
pole document “Decarbonisation of new modes of transport and mobility culminated in our response to the
Transport – Setting the Challenge”. innovation, will change the way vehicles Government. Our main points were:
The document states in the Ministerial are used. The Government needs to be fuels
Forward, written by Grant Shapps MP, Our goods will be delivered agnostic, they cannot simply “bet the
Secretary of State for Transport, that: through an integrated, efficient and house” on electric vehicles with all the
“Through the Transport Decarbonisation sustainable delivery system. questions of developing a substantial
Plan, 2020 will be the year we set out Clean, place-based solutions will charging network, affordability, the
the policies and plans needed to tackle meet the needs of local people. Changes reliance on foreign technology and how
transport emissions. This document and leadership at a local level will make to replace fuel excise duty unanswered,
marks the start of this process. It gives a an important contribution to reducing while ignoring the benefits of low carbon
clear view of where we are today and the national GHG emissions. liquid fuels and hydrogen.
size of emissions reduction we need. The UK will be an internationally On November 17, the Government
“In the coming months we will work recognised leader in environmentally announced that it would bring forward
with you to develop the plan, with a sustainable, low-carbon technology the banning of the sale of new ICE
vision for how a net zero transport and innovation in transport. vehicles to 2030.
system will benefit us all: “We will lead the development of Boris Johnson said: “We’ll invest ▹
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Market Review 2021
▹ more than £2.8bn in electric vehicles, The PRA lobbied 80% of all other goods. It will be the
hard around the
lacing the land with charging points and introduction of E10 consumer that has to bear the brunt of
creating long-lasting batteries in UK in the UK and, as a any increased transport costs.
result, achieved its
gigafactories. This will allow us to end key objectives “The PRA propose that cyclists and
the sale of new petrol and diesel cars other road users should also be included
and vans in 2030. However, we will allow in any pay-by-the-mile approach and they
the sale of hybrid cars and vans that pay the same rate as petrol and diesel
can drive a significant distance with no vehicles, as a tiered pricing system
carbon coming out of the tailpipe until would be wholly discriminatory.”
2035.” In March, we responded to
The PRA’s response, which has been consultation on the introduction of E10
widely reported in the media, was: petrol, further details on this can be
“The PRA support the process found on page 20. In April, we received
of decarbonisation, but we need a feedback confirming that we had
comprehensive plan to reduce carbon achieved our objectives of convincing
emissions that works across sectors and the Government that the introduction
industries, including aviation. should be a “mandated” one rather than
“The plan to ban sales of ICE vehicles commercially led and that E10 should
by 2030 would leave the UK reliant contain a minimum of 5.5% ethanol. It is
on Chinese battery technology. Our
members feel strongly that Government
“In April, the PRA expected that E10 will be introduced in
the autumn of 2021.
has not done enough to develop low- achieved its objective of During 2020, we started to notice
carbon liquid fuels and hydrogen as
an alternative to EVs, particularly when getting the introduction a sharp increase in the biofuels price,
FAME and ethanol, with biodiesel
the German Government is putting
€7 billion into speeding up the market of E10 mandated” breaching $1,000/tonne. The
Government became concerned that
rollout of hydrogen technology without the capped price at 30ppl for Renewable
similar commitments in the UK. Transport Fuel Certificates was set too
“To give an idea of the level of with less disposable income. Penalising low and that fuel suppliers could simply
investment this policy will require, the ICE drivers who can’t afford to make the “buy out” their obligation as opposed to
French Government have announced transition to an EV is no way to foster a blending the physical product.
over €30 billion worth of green funds, yet new market in alternative fuels and, as The Government’s consultation on
are sticking with a 2040 ban. Even with ever, the biggest tax burden will fall on this gave us just two weeks to respond
their sizable investment, they do not those least able to afford it.” and during this time we engaged with
believe any date sooner is economically We also issued a further press release the Low Carbon Fuels Regulation team
and practically feasible. on the matter of rumoured road pricing: within the Department for Transport.
“Technical and commercial challenges “We are deeply concerned about the We made the points that the price
remain in establishing the electric Government’s potential road pricing for the certificates was irrelevant for
charging infrastructure required for proposals. It is unfathomable that our members, as we are charged a
mass EV take-up. This is particularly the Government would introduce a combination of the cost of petrol and
apparent at petrol forecourts where measure that would only succeed in diesel and the biofuels price, and
many of our members have abandoned discriminating against the poorest in not the actual cost of the certificates.
plans to install ultrarapid charging society. We also mentioned that the way
points. This is due to a lack of local “Public transport infrastructure wholesale product prices are calculated
power sub-stations, onerous regulation in rural communities is near non- is becoming far too complicated.
and lack of return on investment. existent, with millions solely relying on The outcome of this is that the price
The PRA responded
“People driving second, and third- to the Access to Cash their private vehicles to travel. If the for RTFC is now set at 50ppl to be
hand ICE vehicles are generally those Consultation regressive road pricing ‘poll tax-like’ effective on January 1, 2021 subject to
regime came into force, those living Parliamentary approval.
in rural areas on low incomes would In July, we received another
be hit the hardest as it could become consultation on red diesel which
unaffordable to run a car. This method stated:“The Government has a
of taxation has already been rejected consultation to seek views on whether it
by the British public in 2007, when has overlooked any exceptional reasons
proposed by the Labour Government, so why other sectors should be allowed to
it is startling to see that these proposals continue to use red diesel beyond April
are even being considered. 2022. The consultation asked for views
“There has been a clear lack of on the Government’s proposals for
consideration to the inflationary hit implementing the changes announced
to goods and services. 100% of fresh at Budget and is also seeking further
food is moved by road, along with over information about the current end uses ▹
14 www.ukpra.co.ukThe big star in fuel.
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Market Review 2021
▹ of other rebated fuels, such as non- On valuations, which are currently With regard to the sector EU Exit group.
decarbonisation of
aviation kerosene and fuel oil.” done every five years, we have said that transport, the PRA’s
Working on the National Retail
It also mentioned that they are this should be reduced to two years view is that the Crime Steering Group reviewing retail
Government needs
serious about tackling climate change and additionally have suggested that to be fuels agnostic
crime and how retailers, through better
and improving the UK’s air quality. pre-COVID 2019 valuations should be and not “bet the working with the police, can help to
house” on electric
At Budget 2020, the Government cancelled and replaced with those post- vehicles but consider
reduce this.
announced that it will remove the COVID. other fuels such as On forecourt crime, working with
hydrogen
entitlement to use red diesel from April In October, we received another the Home Office and the police to
2022, except in agriculture (as well as consultation on “Access to cash”. This improve the flow of information to
forestry, horticulture and pisciculture), was in response to the plethora of catch criminals.
rail and for non-commercial heating closures of ATMs or the conversion Lobbying the Treasury to reduce
(including domestic heating). from free-to-use to pay-to-use. The fuel duty to kick start the recovery post-
Our response to this was to mention Government has bowed to a number of pandemic.
that, in our opinion, this has nothing pressure groups who have lobbied that The Car Wash Association has
to do with climate change and is an if the UK “sleepwalks” into a cashless
attempt to raise taxes. If it was about society, then around three million people
improvements to the climate then
they would have also included the two
who rely on cash to run their lives will be
left behind.
“Removing the
biggest users of the product, agriculture Reforms under review are changes entitlement to use red
and rail. to the authority which regulates this,
We also mentioned that there could amendments to the interchange fees diesel has nothing to do
be an increase in costs of construction
projects and that any administration
paid by the banks for transactions
at ATMs, non-purchase cashback at with climate change but
around the issuance of red diesel should
not fall on the retailer. We are awaiting
retailers and improvements to the
system of depositing cash. Further
is about raising taxes”
the outcome. details on this are available on our
In September, HMRC issued a members’ website. also been very busy lobbying BEIS, the
consultation on business rates, which Our last consultation of the year Department for Health and Social Care
was split into two parts between has been to respond to a Government (DHSA) and HMRC to keep automated
September 18 and October 30 – one enquiry on Tax Post COVID-19. At the car washes open during the lockdown,
addressing urgent measures needed in time of writing we are still working on ensure that the National Minimum
the short term with regard to COVID, this, but provisionally we will be seeking Wage is paid at hand car washes (HCW)
and the other seeking our views on long- lower and simpler business taxes to ease and holding discussions with various
term reform of the rates system. Our the burden on our members. As per MPs highlighting the human misery of
main points in responding to this were all consultations, our response will be non-compliant HCW. Further details
that the multiplier, which has increased available on the members’ website. of the work we do as the Car Wash
from 35p/£ in 1990 to an inflationary Other areas we have been working on, Association are reviewed later in this
51p/£ 2020, should revert back to 39p/£. on your behalf, include: publication.
We also said that, on the matter of Participating in the Downstream The PRA/CWA is working hard
reliefs, this should be maintained at Oil Industries Forum, where we meet to represent you. If you have any
100% for PFS until the pandemic is with the Department for Business, comments, or wish us to include a point
officially under control, thereafter a Energy and Industrial Strategy (BEIS) to you want to make to government, then
step reduction to 50% for a further 12 discuss the response to the pandemic. please email us at
months. Participating in the Oil and Gas memberfeedback@rmif.co.uk. ▹
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byEVENTS
Market Review 2021
THE
and many of these offer something
new in terms of new technology. The
PRA events are an ideal showcase to
PRA
relay their stories and messages.
In 2020, we were very grateful to the
following organisations who presented
ZOOMS
to members:
Allego
CBE
IN...
Certas Energy
Christie & Co
EdgePetrol
EKW Group
PRA Business Breakouts and Bulletins, The EV Network
from on the road to the comfort of your own sofa Forecourt Eye
GripHero
P
RA events have transformed technology and, in particular Zoom, Henderson Technology
somewhat since the spring of the PRA was back up and running Petroassist
2020, when hosting an event again. Our first Business Bulletin took Winckworth Sherwood LLP
in front of 30 attendees in a packed place on September 24 and PRA TV At the time of writing, news has
room switched to presenting to was broadcast into our members’ broken regarding the availability of
similar numbers from a living room, living rooms and offices up and down a successful vaccine to counteract
kitchen or study. Our face-to-face the country. Although we did not have COVID-19. This being the case, life
Business Breakout events kicked off at the intimacy of a face-to-face meeting, will hopefully return to normal and the
Sandy Park, Devon in February, then the message from the Association was chance to host events and meetings
continued into March at the Cheshire still heard and understood. will once again be possible.
Roadshow and on to the terrific setting As always with new concepts and This year will be an important one
of Brands Hatch race track on March delivering via a digital platform, there for forecourt retailers, particularly with
12. After this meeting finished and were going to be some technical the Forecourt Show planned for mid-
the delegates started to make their hiccups. From screen-sharing issues April at the NEC. We have also booked
way home, little did we know that to sound problems, we did experience provisional dates for Durham in May
this would be the last time we would them all – but the accolades from and Newmarket, Belfast, Cardiff and
see our members in the flesh due to those watching and listening were Worcester for the autumn. Likewise,
the rapid rise of COVID-19. National extremely positive and well received. Forecourt Roadshows have been
lockdown started just a week or so later The content of the PRA presentation pencilled in for the spring at Knutsford
and all remaining spring events were was focused very much around the and in Northern Ireland.
cancelled. pandemic and how it was affecting The PRA is eager to meet members
As the year progressed and retailers’ volumes and, as a trade body, face-to-face again, as it’s always good
coronavirus restrictions were firmly how we were able to offer help, advice to chat over a coffee and a decent
in place, the events planned for the and information as required to satisfy lunch. Not forgetting the important
autumn were being cancelled within our members’ questions and interests. news/updates that we have always
the industry on a regular basis. To help you run your business better, brought as fuel retailing and car
Eventually we also had to concede we ask certain companies to present, washing continually evolves.
and, with a heavy heart, postponed If circumstances change and we
the entire Autumn Programme –
roadshows at Exeter, Belfast and “The PRA is eager to cannot meet, then we can always
still use Zoom to keep you posted.
Wakefield, plus the Breakouts
scheduled for Durham, Newmarket,
meet members face- Confirmed details will be on our
website – www.ukpra.co.uk/
Falkirk, Cardiff and Worcester.
However, thanks to modern
to-face again” en/events or watch out for your
personal invitation in your inbox.
The PRA’s
events are
always well
attended
Third-party companies Meetings moved to
use the PRA’s events to Zoom but will return as
showcase new services soon as is safe to do so
18 www.ukpra.co.ukASSOCIATE MEMBERS
It’s more important than ever that PRA members are provided with the best
products and services to help them run their businesses as efficiently as ASSOCIATE
possible. The PRA has strong links with the following Associate Members, MEMBERS
who provide excellent products and services to our industry:
ACCENTURE FORECOURT EYE
Accenture is a leading professional services Forecourt Eye has developed a viable and proven
company with capabilities in strategy, consulting, solution that delivers high ‘loss recovery’ results and
digital, technology and operations. bottom-line savings to forecourt operators. In addition, it helps
with crime reduction making sites safer for both employees and
ALLEGO customers.
Allego is one of the leading providers of charging
solutions and EV cloud services in Europe. FRANCHISEE FIRST
Franchisee First is an innovative provider of fuel
APG CASH DRAWER bonds, as a simple, cost effective means of meeting a
APG Cash Drawer is a global manufacturer of dealer’s financial security obligation to their wet-stock suppliers.
cash management solutions serving a variety of
customers and industries. GRIPHERO
GripHero provides the most effortless, easy-to-use
ATLAS ENERGY MANAGEMENT and convenient way possible for keeping hands clean
Atlas Energy Management operates across 18 cities at the pumps – dispensing recyclable hand-protection directly from
globally and is now bringing its equipment, installation the nozzle.
and maintenance expertise to the UK.
HENDERSON TECHNOLOGY
CBE Developed for the convenience and fuel forecourt
CBE is recognised as one of the leading innovators within market by Henderson Technology, EDGEPoS is one
the UK epos market. For more than three decades, it has of the only worldwide epos systems that has been designed by
been providing innovative software solutions to a wide retailers, for retailers.
range of retailers throughout the country.
JACKAMAN INSURANCE SERVICES
CHRISTIE & CO Jackaman Insurance Services has expertise in dealing
Christie & Co is the leading specialist advisor for with the petrol retail industry and has bespoke
buying and selling businesses in the convenience contracts, which have been developed for PRA members.
retail and petrol filling station sectors.
OTI PETROSMART
EDGE PETROL OTI PetroSmart pioneered EasyFuel Plus – a scalable
EdgePetrol gives dealers real-time access to their automated fuel management, fleet management and
key metrics all in one place, allowing them to payment solution aimed at ensuring that the right amount
make informed decisions around volumes, margins, pricing and of the right type of fuel is dispensed into the right vehicle.
procurement to enhance the profitability of their business.
PETROASSIST UK
EKW GROUP Petroassist UK supplies, installs and maintains a broad
EKW Group has over 80 years’ experience in providing range of forecourt equipment including fuel pumps,
accountancy services to the forecourt sector. Services payment and control solutions, tank gauges and other ancillary
range from detailed monthly management accounts, payroll and equipment.
auto-enrolment, audit and compliance to tax and consultancy.
PETROTEC UK
EUROTANK SERVICE GROUP Petrotec UK focuses on the distribution of fuel
Eurotank Service Group is the parent company of dispensers, car wash equipment and fleet management
Eurotank Environmental, Eurotank Installations and systems, offering a wide range of flexible and custom-
Europump Maintenance, which together have the capabilities to made solutions.
provide all the fuel system services a fuelling facility needs.
SAFETYCULTURE
EUROPUMP MAINTENANCE SafetyCulture is a global tech company which helps
Europump Maintenance takes on everything from businesses to achieve safer and higher quality
pump and tank gauge maintenance, fuel management workplaces, with innovative audit technology. Its flagship product
systems support and pump calibration to vapour recovery testing, – iAuditor – is a mobile inspection platform that simplifies the
electrical testing and general reactive maintenance. auditing process.
THE EV NETWORK WINCKWORTH SHERWOOD
The EV Network was formed as a dedicated EV A full-service law firm with a diverse client base,
charging infrastructure development company to Winckworth Sherwood prides itself on providing market-leading advice
address the challenges faced by both site hosts and charge point across a broad range of sectors and markets. Clients include national
operators in rolling out a network of EV charging infrastructure supermarkets and convenience store operators, oil companies and
across the UK. several of the Top 50 independent forecourt retailers.
20 www.ukpra.co.ukThis is what Shell retailers think of
our collateral-free security offering:
“Straightforward “Simpler than a bank “Excellent
setup and very guarantee, doesn’t product, hassle
reasonable prices. affect personal free and set up
I would like to do equity in our house straight away.”
this to all my sites mortgage, and no NADZ Services Ltd.
in the future.” legal fees.”
V & M Brothers Ltd. Kam Retailing Ltd.
In these difficult times, wouldn’t you like to avoid
tying up your hard-earned assets as collateral
for bank guarantees, cash or other security methods?
As these Shell retailers have discovered, we offer an
alternative way to meet your wet stock supplier’s
payment security.
Franchiseefirst bonds are the smart, collateral free,
alternative. It’s online, quick, easy to apply for and
costs less than you would expect. Available
throughout U.K. and Europe.
Contact your wet stock supplier now to see
if Franchiseefirst bonds are available to you.
www.franchiseefirst.com
in partnership with&7J[TQZYNTSNS
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YTYMJNSIZXYW^GZYYWZJ\NYMFQQHMFSLJLWJFYTUUTWYZSNYNJXFWJ
HWJFYJI&Y98,\JMF[JRFS^^JFWXTKJ]UJWNJSHJFSIJ]UJWYNXJ
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• Store Customer Count Solutions
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www.tsg-solutions.com/uk23
TECHNICAL
Market Review 2021
T
he PRA has been working with for the motorist, who would not know water entry. So, what will the new
the Department for Transport where to buy E10 and also the benefits proposal for retailers include?
in a dedicated working party of doing so. This outcome will ensure Prior to the day of introduction,
determining the best options for that a planned programme of publicity tanks and dispensers currently
introducing E10 and the preparation will give both motorists and retailers supplying E5 will need to be re-labelled
of a publicity campaign for motorists. advance notice of the introduction and with E10 and dispensers will need
The pressure for a mandated allow motorists plenty of opportunity also to have a label regarding vehicle
introduction, with E5 being replaced to check on the compatibility of their compatibility with E10 affixed. The
by E10, has resulted in a proposal for a vehicle. actual wording has yet to be decided.
mandated entry, and the industry has As proposed in the consultation, this There will be no need to change the
requested for this to come into force should cause little expense to retailers. fuel in the tank on the first delivery for
on September 1, 2021: this being the E5 may contain anything from zero it to be classed as E10, as the standard
optimum choice for coinciding with the up to 5% ethanol whereas E10 gives a currently only requires a maximum
change to winter grade fuel, but this maximum of 10%. The new proposals limit. The Motor Fuel (Composition
has not yet been agreed and may still will set a minimum of 5.5% ethanol. and Contents) Regulations will,
change. This latter requirement achieves however, require the premium grade
Although we have yet to receive a another long-term PRA objective of
“Prior to the day of E10
copy of the draft regulatory changes, having a minimum quantity of ethanol
it is expected to require a minimum in the EN 228 standard for petrol. Over
of 5.5% ethanol, although a maximum
of 10% is permissible within the BSI
recent years, there have been many
incidents of phase separation due to introduction, dispensers
EN228 standard. The alternative
to a mandated entry of an ad hoc
an insufficient amount of ethanol in
the mixture to absorb the presence of
will need to have a label
introduction by some companies
would have left many forecourts
water, which all tanks have through
the natural aspiration of a functional
on vehicle compatibility
disadvantaged due to lack of storage
capacity to hold an additional grade.
storage tank. A minimum of 5.5%
should reduce this occurrence unless
with E10 fixed to them”
This would also have created confusion there are other reasons for significant
WILL E10 ARRIVE (E10) to have a minimum quantity of
5.5% ethanol. As with the seasonal
annexe in the EN228 standard, you
IN SEPTEMBER? will be expected to be compliant
after a maximum of three tanker load
replenishments. The requirement for
retaining a protection grade of E5 in the
The PRA’s technical director, Phil Monger, discusses issues 97/98 octane super grade only applies
surrounding E10 and also red diesel if you already supply two grades of
fuel. The number of non-compatible
cars is likely to be no more than 2% by
that time (September 2021) and a high
percentage of these will most likely
be classic cars using the super grade
already. Some of these may not even
be compatible with E5 and are having
to make alternative choices such as
super grade.
Will the additional ethanol content
have a negative impact on your storage
system? Unlikely if you are already
stocking E5 and have followed the EI/
PRA guidance on storing biofuels.
Copies are downloadable from the
Members’ Section of the PRA website.
If you have followed the guidance fully,
changed any non-compatible tank
gaskets and checked on the suitability
of your dispensing equipment, you
should be left with little else to do, but
do follow the industry guidance.
The E10 working party has been ▹
24 www.ukpra.co.ukI n n ovato rs I n R etail
Tec h n o l o gy
Award-winning solutions for the
Retail & Forecourt sectors
• EPoS solutions
• Fuel on self-checkout
• Cloud-based software
• Multi-branch solutions
• Business management solutions
• Mobile applications
• All leading fuel card providers
• All major oil companies
• Integrated price poles
UK: 0800 731 4591 Ireland: 1890 373 000
www.cbesoftware.co.uk www.cbe.ie
info@cbesoftware.co.uk info@cbe.ie
@CBE_EPoS CBE LtdTECHNICAL
Market Review 2021
The government
seems determined to
stop red diesel use
in most sectors apart
from areas such as
agriculture, fishing
and railways
RED DIESEL CONSULTATION
“Dedicated The storage and sale sold in the UK and the supply is not available
customers of red diesel has long
been an additional
government appears
determined to remove
Dedicated customers
are likely to switch to
of red diesel opportunity for retailers,
where there is a demand
the entitlement to its use
in most sectors apart
white diesel, so sales
may not be totally lost,
are likely to for the product. Red
diesel is commonly
from in agriculture,
forestry, horticulture,
but it will mean a cut in
the profit margin and
switch to white used by building fishing, railways and provide the customer
contractors and ground non-commercial with many other places
diesel, so sales maintenance companies heating systems or to buy their diesel from.
may not be for plant not used for
road transport. Red
domestic heating.
This is contained in its
To switch the tank to
white diesel will also
totally lost” diesel contains a dye to
differentiate it from road
consultation: ‘Reforms
to the Tax Treatment of
mean extensive cleaning
to remove all traces of
diesel, often referred Red Diesel and other the dye, which is not a
▹ preparing a set of questions and to as white diesel, and Rebated Fuels’, which simple process. For the
answers for use in the publicity motorists found having are proposed to come tank to be switched to
campaign. A range of questions has red diesel in a road into force in April 2022. petrol or other products
been prepared that retailers may be vehicle are subjected to One of the such as AdBlue, the
asked by motorists, including: What’s extensive investigation, justifications for the same process will not
the benefit of E10 petrol? Will I still be including the dealer proposal is given as be so arduous. If the
able to buy E5? How can I recognise from where it was ‘ensuring businesses proposals are fully
E10 at the petrol station? Are all purchased. pay for the harmful implemented, they are
vehicles able to use E10? How do I Since 2003 it has been emissions they produce expected to come into
know if my vehicle is compatible with a legal requirement for and ‘businesses using effect in April 2022,
E10? If my vehicle is not compatible, any retailer selling red red diesel are therefore allowing enough time
what can I do? What should I do if diesel to be registered paying far less for the for the stock of fuel to be
I mis-fuel with E10? Can E10 petrol as a dealer in controlled harmful emissions they sold and tanks cleaned
damage my engine? Can I mix E10 oils (RDCO). The profit produce’. It is hard for white diesel or other
and E5 petrol in the tank? These are margin on red diesel to see, however, just products.
just some of the questions yet to be is significantly higher how this will reduce For those continuing
agreed with answers attached. There and, regardless of the emissions as the use of to sell red diesel there
will also be a vehicle checker website onerous requirements to alternative fuels is not will be a requirement to
where motorists can enter their vehicle record sales and provide an option for the plant restrict sales to those
registration number to get a response. a report to HMRC, it has currently deploying red entitled to use it. We
At the time of writing, work is still been regarded as diesel and, in particular, await the outcome
continuing to prepare for the publicity worthwhile to store where portable of the consultation
campaign allowing six months for and sell. generators are used and continue to make
retailers and motorists to prepare for Red diesel accounts on some construction representations to the
the introduction. for 15% of all diesel sites where an electrical Treasury on the matter.
26 www.ukpra.co.ukYou can also read
