MASSEY HALLS AUCKLAND TE ÖHANGA VILLAGE ACCOMMODATION HANDBOOK 2021 - massey.ac.nz - Accommodation Handbook 2021
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MASSEY HALLS AUCKLAND
TE ÖHANGA VILLAGE
ACCOMMODATION HANDBOOK 2021
massey.ac.nz
2 / MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE
MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE / 3 Welcome WELCOME TO MASSEY HALLS - TE ŌHANGA VILLAGE Te Öhanga Village is situated in the heart of the Auckland campus close to all the important places, such as the library, cafés, recreation centre, and lecture theatres. The campus is also very close to the Westfield shopping mall, cinema, many cafés, restaurants, open green spaces and several beautiful beaches. We are very proud that Te Öhanga Village is the first student accommodation in New Zealand to be awarded Qualmark five star rating along with the Gold Environmental award which confirms that Te Öhanga Village is a great place to live. During your stay with us, you will live with a diverse group of students from around the globe. We work towards building a diverse and strong community within your village and offer an enriching student life experience by providing high quality and safe accommodation, academic support and lots of fun along the way.
4 / MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE
History
You are joining an amazing heritage. Massey University is named after a New Zealand
Prime Minister, William Ferguson Massey (1865-1925). Our foundations were formed in 1928
in Palmerston North by Sir Geoffrey Peren and Professor William Riddet, two visionaries
who valued educating students to apply knowledge and help solve problems of their day.
Discoveries through research made over the years have helped shape New Zealand and
changed the way we do things.
At Massey we continue to educate students who can think for themselves, look at challenges
and see opportunities. Massey University has now expanded to four campuses – Auckland,
Manawatu, Wellington and Distance.
Albany, the home of Auckland campus, has been the fastest growing area of Auckland’s North
Shore. Strawberry gardens and dairy farms were redeveloped in the 1980s and 1990s into
lifestyle blocks or housing. Our Auckland campus opened in 1993 and the surrounding area has
also grown rapidly, expanding and supporting the University.
Te Öhanga Village opened in February 2015. Further developments are planned for the campus
which will see a new innovation complex which is due to start in 2020. As a student living on
our campus, you are helping to shape Massey's and New Zealand's future.
MĀORI NAMES
Te Öhanga Village = for the upper level Te Rito - The heart of the koru.
to refresh and strengthen themselves The social hub.
to climb the lofty mountains; also refers
to birds striving for the lofty perches. Whare Tui - Hall
Öhanga literally means cradle, family Whare Pükeko - Hall
home.
Whare Weka - Hall
We use bird names for the halls and tree
names for the apartments. Birds reflect Whare Tänekaha - Apartments
students in the halls flocking together Whare Matipo - Apartments
and trees represent students in the
apartments standing more strongly and Whare Tîtoki - Apartments
independently.
MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE / 5
The Team
Massey Halls - Te Öhanga Village is managed in partnership between Massey University and
Campus Living Villages. We have different roles within the operation, however, we work closely
together to ensure that your stay is the best it can be.
RESIDENTIAL LIFE TEAM
Te Tari Whakanoho
Massey University is responsible for the residential community. This includes;
resident welfare, behaviour, pastoral care, events and activities to ensure that
you thrive socially, academically and personally during your stay with us.
Accommodation
Team Members: Manager:
Kelly Manning
• Residential Life Coordinator: Office: Residential Life Office,
Emily Maynard Student Central, Level 2
• Residential Life Officer: Telephone: 09 213 6600 / Mobile: 027 222 8242
Jasmine Rae Email: accommodation.auckland@massey.ac.nz
Office Hours: Monday to Friday 8.30am to 5pm
• Residential Assistants: 4 TBC
Residential Assistants
RA's know what it's like to live in Te Öhanga Village and life as a student. They have been
comprehensively trained in the areas of conflict resolution, listening skills, emergency response,
community development and first aid. The RAs are located within each of the Halls across the
village. They are your first point of call for assistance. RAs are on duty from 5pm weekdays and
9am at weekends.
CUSTOMER SERVICES TEAM
Campus Living Villages (CLV) provides property management services and are
fully committed to working with Massey University to make Massey Halls - Te
Öhanga Village a great place to live.
Village Manager:
Nicola Guthrie
Team Members:
• Facilities Supervisor: Ted Palmer Office: Reception, Te Rito
• Evening Duty Supervisor: Kathy Condon Telephone: 09 213 6555
Email: clv.auckland@massey.ac.nz
• Customer Service Administrators:
Office Hours: Monday to Friday 8am to 6pm;
Melanie Bakes, Honevy Lantayona
Saturday & Sunday 9am to 1.00pm
6 / MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE
Your
YOURArrival
ARRIVAL
SEMESTER ONE ARRIVAL DAY - TUESDAY 16 FEBRUARY
SEMESTER TWO ARRIVAL DAY - TUESDAY 6 JULY
YOUR LIVING ENVIRONMENT
Massey Halls is your place to call home, to make your own, to sleep, to study and to socialise.
Your bedroom is your personal, secure space. It will be clean, comfortable, functional and will
feature the following:
Halls of
Apartment Studio Unit
Residence
King single divan King single divan Queen bed with
bed with mattress, bed with mattress, mattress, mattress
mattress protector & mattress protector & protector & 2
2 drawers 2 drawers drawers
Desk with shelf and 3 Desk with shelf and 3 Desk with shelf and 3
drawers drawers drawers
Desk chair Desk chair Desk chair
Heater Heater Heater
Wardrobe with 3 Wardrobe with 3 Wardrobe with 3
Bedroom
drawers and mirror drawers and mirror drawers and mirror
Towel rail Towel rail Towel rail
Notice board Notice board Notice board
Lockable door Lockable door Lockable door
Carpet Carpet Carpet
Curtains Curtains Curtains
Lighting Lighting Lighting
Electrical outlets Electrical outlets Electrical outlets
Desk with shelf Desk with shelf Television
MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE / 7
Halls of
Apartment Studio Unit
Residence
Shared private
bathrooms 2 bathrooms 1 bathroom
1:3 ratio
Lockable doors Lockable doors Lockable door
Shower Shower Shower
Bathroom
Toilet Toilet Toilet
Sink Sink Sink
Mirror Mirror Mirror
Sanitary disposal
units
Sink Sink Sink
Water boiler Cupboards Cupboards
Fridge Drawers Drawers
Freezer Drawers Drawers
Microwave Fridge/freezer Fridge
Toaster Microwave Microwave
Sandwich press Jug Jug
Hob Small hob
Oven Basic cooking utensils
Kitchen / Kitchenette
Extractor fan Toaster
Basic cooking utensils
Dining table &chairs
Toaster
Ironing board &iron
Vacuum
Mop and bucket
Dust pan, brush &
broom
Sofa Sofas N/A
Television Television
Living Room /
Coffee table Coffee table
Social Hub
Heater Heater
Balcony
Clothes drying rack
All rooms have wifi through our partner Vistagate.
comforter/duvet (you can purchase
a linen
8 / MASSEY
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FRIDGES
Take a look around before you arrive: Bedroom facilities
>
https://www.massey.ac.nz/massey/student-life/
You can have a small (no larger than
45L) fridge in your room, but you will
accommodation/virtual-tours/auckland.cfm
also need to have a waterproof mat to Access to Te Rito Social Hub with the following facilities:
>
place it on to avoid damage to the floor
coverings.
DECORATING YOUR ROOM
You can personalise your bedroom to
make it feel like home with posters and
MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE / 9
Moving In
CHECKING IN
Check in day is a busy but fun day for us all. We are looking forward to meeting you
and your family. The notes below are relevant for your first day with us.
When you arrive on campus, you'll need to follow the signage to Te Öhanga Village,
then come to Te Rito our social hub to check in.
There will be some paperwork that you will need to complete,
then you will be given your keys and access fob and at the
same time we will check that your account details are correct.
We will tell you all about your room and give you a room
inventory check list which you will need to complete and
return to us immediately.
You'll meet a Residential Assistant (RA) who will show you to
your room so you can begin to settle in.
We've organised tours to the local Mall if you wish to go
shopping to purchase personal items or get familiar with
the area.
In the evening, the RAs will run a community activity
programme in which you can get involved. This gives you the
perfect opportunity to start making new friends and to meet all
the other residents.
10 / MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE Moving Out END OF CONTRACT Prior to moving out, you will be sent an email from Customer Services Team explaining that the your contract is coming to an end and the process you need to follow to ensure that everything is squared off when you leave. RELEASE OF CONTRACT You have signed a fixed term accommodation contract, this means that a release from this contract will only be approved under exceptional circumstances such as withdrawing from study at Massey University, or other reasons that require compassionate consideration. If you would like to be considered for an early release of your contract, you will need to complete a Release of Contract Application, which can be found on the Te Öhanga Village Facebook Group under Documents or you can email the Residential Life Office accommodation.auckland@massey.ac.nz and they will email you the application. The Release of Contract Committee meets within 7 days of an application being received. Please ensure you wait to receive the outcome decision on your application before making any alternative living arrangements as your application may not be approved. If your application is approved, then you will be required to give two weeks’ notice and three weeks penalty fees. No applications will be considered after the 1 October.
MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE / 11
Your Facilities
TE RITO
This is the village social hub which is open from 7am – 11pm each day.
You will you receive an email prior to arrival with your log in details so you can access Internet
as soon as you arrive.
• Games room with pool table, table
In Te Rito you will find: tennis, Xbox one and Playstation 4
• Reception • Music room
• Study room • Patio area with outdoor BBQs
• Lounge with sofas, sky tv • 24/7 Laundry
and board games • Basketball hoop
• Vending machines with snacks • Board games
and drinks
• Casual dining area
CAR & MOTORCYCLE PARKING
Limited car parking is available within Te Öhanga Village at the cost of $125
per semester. If you would like to have your own allocated car space, please contact
Reception.
BICYCLE STORAGE
Bikes are not permitted within the buildings, you will need to store it in the bike rack outside
Te Rito.
DINING HALL
Halls Dining takes place in Food for Thought (Te Wahanga Kai - place of food) situated in
Student Central.
Residents that are catered will need to produce their Student ID card to purchase meals.12 / MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE INTERNET Internet is provided throughout Massey Halls - Te Öhanga Village through our provider Vistagate. You will you receive an email prior to arrival with your log in details so you can access Internet as soon as you arrive. Phone: 0800 847824 Email: help@vistagate.com Fair Use Policy (“FUP”) It is important to Vistagate that all customers are able to access the service and get the best possible experience. For this reason, and to ensure a quality service, a Fair Use Policy applies to our plans where your usage can affect that of other customers. Your use of the Services is subject to this FUP, your use must be reasonable and not excessive, as reasonably determined by us by reference to average and/or estimated typical customer usage of the Service. Vistagate may take action if they become aware that you have breached this Fair Use Policy by engaging in Improper Use or Excessive Use of Services (full terms are defined https://vistagate. com/fair-use-policy/) IRONS & IRONING BOARDS Apartments: An iron and ironing board is stored in your cleaning cupboard. Halls: There is an ironing board and iron available in the laundry for use. Studio Units: There is an ironing board and iron available in the laundry for use.
MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE / 13 LAUNDRY Situated at Te Rito, with 24/7 access. Washing machines $3.00 Dyers $3.00 Payment made via monitor using ethpos or credit card. You will need to bring your own washing powder. You can see when machines are available or when your washing has finished via our montior link www.laundrymonitor.massey.ac.nz LOCK OUTS, KEYS AND ACCESS FOBS You'll find a lanyard in your welcome pack useful for holding your keys and access fob. Please be very careful not to lose, as you will need to pay to have them replaced. Replacement keys can cost up to $400. LOCK OUT ASSISTANCE AND CHARGES OFFICE HOURS: 09 213 6555 ($10.00) Monday - Friday 8am - 6pm Saturday & Sunday 9am - 1pm AFTER HOURS: 021 160 1853 ($25.00) Monday - Friday 6pm - 11pm Saturday & Sunday 1pm - 9am MAIL All mail and parcels are delivered to Reception, general mail is placed in the mail boxes alphabetically. You will be notified via email to come and collect any parcels that arrive for you. See page 47 for mail address. MAINTENANCE AND HAZARDS If you notice any damage, hazards or something that needs repairing, please report immediately through the online portal https://clvnz.starrezhousing.com/StarRezPortalX/MHA/ MATTRESS HIRE If you have a guest staying over, then you can hire a mattress for $4.00 from Reception. SMOKING AREA Massey University is a smoke free campus, however there is one designated smoking shelter for those of you that do smoke which is located at the far side of the car park behind Weka Hall. VACUUM CLEANERS Apartments: These are provided and stored in your cleaning cupboard. Halls: These are situated outside the RA Cupboards on the lower level floor of your hall. Studio Units: Available at Reception during office hours. Student ID card is required. Please ensure you empty the bag regularly.
14 / MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE
Meal Plans
Our meal plan consists of 14 Meals per week and this is loaded onto your Student ID Card. It
provides a quick and convenient way for you to access both lunch and dinner (Monday to
Friday) and brunch and dinner (weekends).
LUNCH OFFER (MONDAY TO FRIDAY)
You Design We Build Stations
Three hot meal options – of which one will be
vegetarian/vegan WEEKLY MENU
Potato, rice or couscous etc, and seasonal
vegetables to complement the main meal
Full Salad Bar MONDAY TUESDAY WEDNESDAY THURSDAY
BUILD YOUR OWN LUNCH
FRIDAY SATURDAY SUNDAY
Subway Gourmet
Ramen Noodle Pita/Wrap
LUNCH Bar Sandwich Salad Burgers
Station
Station Selection
DINNER OFFER (DAILY) BRUNCH
Cooked Service
Bar
Cooked Service
Bar
Three hot meal options – of which one will be DINNER
HOT MEAL 1
Hoisin Pork &
Red Cabbage
Chicken
Enchilada Bake
BBQ Pork
Ribs
Shepherds Pie Chicken Tagine
Maple Glazed
Ham
Roast Chicken
vegetarian/vegan DINNER
HOT MEAL 2
Butter
Chicken
Beef
Goulash
Lemon Pepper
Chicken
Southern Fried
Chicken
Roast Beef
Brisket & Gravy
Beef Stroganoff Lamb & Mint
Sausage
Potato, rice or couscous etc., and seasonal DINNER
VEGETARIAN/
Chickpea
Madras
Cauliflower &
Mushroom
Tofu
W/Tomatoes Lentil Bolognese Tuscan Bean
Stew
Cheese &
Mushroom Pasta Chickpea Tagine
Bake
vegetables to complement the main meal
VEGAN Gratin & Pumpkin
SIDES Steamed Rice Penne Pasta Brown Rice Honey Roasted Roasted Garlic Potatoes Mashed
Kumara Potatoes Potatoes
Fresh fruit and dessert on offer SIDES
Steamed Roasted Stir Fry Broccoli & Steamed
Ratatouille
Roasted
Vegetables Vegetables Vegetables Cauliflower Vegetables Vegetables
Full Salad Bar BEVERAGES Chilled water, juice, tea and filtered coffee on offer with each meal
FOOD4ME APP Our Food4Me App allows our residents to view the menu each week, make orders, give feedback on meals and
respond to polls.
BRUNCH OFFER (WEEKENDS)
Full continental including a full range of
cereals, spreads or smoothie
Full cooked including bacon or sausages, scrambled or poached eggs, hash browns, breakfast
breads
Two hot meal options – of which one will be vegetarian/vegan
Potato, rice or cous cous etc. and seasonal vegetables to complement the main meal
BEVERAGES
Chilled water, juice, tea and filtered coffee on offer with each mealMASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE / 15 VARIETY & DIETARY REQUIREMENTS All resident dietary requirements are met daily with nutritious and well-balanced menu options. There is variety and choice available at each meal and a 6-week cycle menu. Every meal period has the following dietary options available: Vegetarian, Vegan, Gluten Free. FOOD4ME APP Our Food4Me App allows our residents to view the menu, make orders, leave feedback on meals and respond to polls. MEAL PLAN DINING TIMES Brunch: 10.00am – 1.00pm Lunch: 11.00am – 1.30pm Dinner: 5.00pm – 7.00pm Please note dining times may change during semester breaks
16 / MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE
Your Community
YOUR NEW HOME
They say that your time at University is the best years of your life, and living in student
accommodation will enhance this experience.
Our community consists of Massey University students from a diverse range of cultures from
around the world, so it gives you a great opportunity to meet new people and make lifelong
friends
We offer a safe and secure environment with 24/7 support.
You will play an important role in your community through:
RESPECT
Our actions and attitudes have a tremendous effect on others - so keep it positive!
TOLERANCE
We recognise that your community is naturally diverse and tolerance is important to ensure a
thriving community.
We encourage a tolerant community where differences are valued.
SUPPORT
We have a support network to assist you in your journey. We highly recommend that you utilise
this service and seek support from the Massey Halls team.
INVOLVEMENT
There will be lots of opportunities for you to become involved, so get out there and join the
community.
TEAMWORK
In our communal areas you will be sharing these spaces with others, this means everybody is
responsible for kitchen, lounges and bathrooms. This requires you to be considerate of each
other and share the facilities and tidying up.MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE / 17
Good hall/flatmates take
care of each other!
If you haven’t heard from or seen
someone in a couple of days, make
sure you try to check in with them and
if you can’t reach them, contact us!
M: 027 222 8242 / E: accommodation.auckland@massey.ac.nz18 / MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE
Living Together
LEARNING TO LIVE TOGETHER WILL BE A BIG PART OF YOUR
EXPERIENCE, SO HERE ARE SOME TIPS:
Learn people’s names,
it makes them feel special
Respect people’s personal space, they will do the same for
you.
Clean up after yourself in common areas, a clean environment
goes a long way.
Be mindful when cooking and preparing food, we all have
different tastes.
Think of others before making a lot of noise, whilst you may
have a day off, someone may have an assignment to complete.
IF YOU HAVE ANY ISSUES OR CONCERNS PLEASE CONTACT YOUR RA
OR THE THE RESIDENTIAL LIFE OFFICE IN STUDENT CENTRAL.MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE / 19 LIVING AGREEMENTS A living agreement will help you and other residents to create a set of community living expectations for you all to live by. A staff member will facilitate this once you move in, but it is your responsibility to implement. COMMUNITY LIVING EXPECTATIONS WILL INCLUDE: • Sharing the kitchen and bathrooms • Food • Cleaning and cleanliness • Rubbish and recycling • Respect, boundaries and safety YOUR WELLBEING Your wellbeing is important to us, so do let us know if you become ill, have an accident or have any medical issues, so that we can put the support in place. We are aware that university life may trigger feelings of anxiety, frustration, or distress. Being involved in your community can help you overcome some of these feelings. We encourage you to talk to your RA about the support available to you. Massey University has a great team of counsellors and advisers to help you thrive in your daily life.
20 / MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE
Consent
We have an expectation that you will show respect, care, concern and consideration for others,
be responsible for personal health and safety and will not take part in any activity which places
yourself or others at risk. This is an environment where relationships are based on clearly
expressed consensual choices
Resource sourced from Family Planning, NZMASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE / 21
Sustainability
We have been working hard to improve TAKEAWAY CONTAINERS
our impact on our community and the
planet by implementing sustainabilty As many of our residents are on meal
plans, we realised that a growing issue
initiatives throughout Massey Halls – Te
was the waste being created from high
Öhanga Village. We now need you to get
takeaway container use. We partnered up
onboard.
with Catering Services, and now they offer
a discount if you bring your own reusable
COMMUNITY GARDEN container to collect your meal and coffee.
We have our very own community garden Thanks to this initiative you can now save
situated at the back of Te Rito that you 20¢ off coffee and 50¢ off food!
can get involved in. Over the year we have
fresh produce for you to help yourself to. THRIFT RACK
We welcome volunteers to help us take We have our very own Thrift Rack in the
care of our garden, contact Residential laundry... take what you want, give what
Life Coordinator if you're keen. you don’t want. The rack is an awesome
way to reduce what might have ended up
COMPOSTING as waste when it still had some life in it
and just needed to be re-homed. Please
Composting is and awesome way to
do not donate damaged goods.
reduce your household landfill waste &
give back to the environment.
RECYCLING
If you’re on a meal plan then you’ll be
We all know how to recycle correctly
happy to know that our catering team
don't we? Well it turns out, no, we don't
compost the food waste from each day. always get it right. So ... we have set up
As for you in the self-catered apartments a little healthy inter hall competition to
and studios, you’ll notice a compost help us get educated and really good at
bin in each unit for you to use if you recycling!
wish to compost. The bin to empty your
Over each semester recycling results will
composting waste is located at the rear of
be released that shows the ‘percentage
Food for Thought. We would love to see of recycling achieved’ across all of the
you get on board! halls and apartments. The results are
based on if items recycled in the bins
were correctly recycled. This is a pass or
fail system meaning if a bin contained ALL
recyclable items except one, then that bin
is ‘contaminated’ and fails.22 / MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE
Sometimes it can be a challenge making WATER USAGE
sure your whole hall gets it right every
It’s really important that we are all
time. The winners of the competition are
considerate of our water usage, both to
announced at the end of each semester
reduce the impacts of overuse on our
and the hall/apartment block who gained
environment & the risk of drought in the
the best recycling results for the whole
Auckland area!
semester will be in for a treat.
Here’s some easy tips to reduce your
LIGHTS OUT water usage!
• Keep your showers to 4 minutes or less
You might have noticed the stickers on • Turn off the tap when you brush your
the light switches. We were noticing a teeth
lot of residents were leaving lights on • Use the half flush on toilets (where
when they were no longer in use! So our possible)
sustainability hall reps got together and • Only run the dishwasher when it’s full
put the stickers up to remind residents to • When rinsing or doing dishes in the sink,
switch them off when they’re done. Let's fill it up rather than running the tap
not waste electricity. • Use the ECO setting on the washing
machinesMASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE / 23
Communications
FACEBOOK
We communicate mostly via our Facebook group "Te Öhanga Village 2021".
We will email you the link prior to arrival so that you can add yourselves to the group. Each Hall
has their own Facebook group too which we will add you to once you arrive.
EMAIL
We use your email to tell you things we think you need to know, so it's worth checking
regularly.
TELEPHONE
You will also receive calls from us now and again, so make sure we have your current
New Zealand mobile number.
HALL GATHERINGS
Each month your hall/apartment community come together for a catch up and some activities.
It's important that you attend these so you don't miss out on what's happening around Massey
Halls - Te Öhanga Village and on campus.
MASSEY APP
Download the Massey App for access to things like
• Your timetable
• How to find your classes
• Events on campus
• Emergency alerts
• Free on the App Store & Google Play Store
NEWSLETTER
Newsletters are produced throughout the year,
we will email these to you and post on Facebook to
ensure you keep up to date with what's happening.
FOLLOW US
@teohangavillage24 / MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE
Events and Activities
We provide lots of opportunities for all residents to get involved in a variety of events and
activities, both on and off campus throughout the year.
GETTING INVOLVED
We encourage you to get involved as much as possible. One of the best ways to make friends
whilst living in Massey Halls - Te Öhanga Village is to participate in the many events and
activities we arrange. Getting to know other residents is key to having a great experience living
on campus and in the coming years.
Our events range from large to small events, highly social to relaxed events, to ensure we meet
differing social needs.
Your attendance at these events is important to us as it plays a big part in developing our sense
of community.
All our events are advertised on our facebook group Te Öhanga Village 2021, on our TV screens,
event boards, newsletter and Hall Gatherings.
All our off campus trips require payment and booking in advance at Reception.
We are always looking for ideas when it comes to events and activities, so do let the Residential
Life Team know if there is anything in particular that you would like us to organise.
ACTIVITY FEE
All residents have paid an activity fee, which is used to subsidise events and activities, so
again, get involved.MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE / 25
Your Responsibilities
Successful communal living comes from CRIMINAL OFFENCES AND CHARGES
respecting other people and their property.
Any resident convicted of an offence or
This means understanding that others may
facing criminal charges must advise the
have different feelings, responses, ways of
Accommodation Manager. If the charges are
expressing themselves, ways of doing things
serious, this may affect your eligibility to live
and tolerance levels. You will need to show
in Massey Halls - Te Öhanga Village.
respect, tolerance and consideration for others
and you should expect the same in return.
ELECTRICAL SAFETY
ABSENCE Your safety is important to us, therefore all
personal electrical items must be tested.
You must sign out using the iPad in Te Rito if
you are going to be away overnight or longer. Don’t worry, we make it easy on you! We
organise weekly drop-in sessions within the
ACCOMMODATION FEES first two weeks of each semester for you to
You are required to pay accommodation bring your personal electrical items to be
fees for the full period of your residential tested and tagged. After that, there will be a
agreement. monthly drop in held throughout the year if
you have arrived late or have additional items
for testing.
BATHROOMS
You are required to keep the bathrooms Items that have not been tested and tagged
clean, tidy and hygienic. After use, please will be confiscated until they can be tested at
ensure that the toilet has been flushed, sink the next drop in.
clean, rubbish in bins and any excess Contact the Residential team via email on
water mopped up. accommodation.auckland@massey.ac.nz if
you have a large item that you cant bring to a
COMMUNAL SPACES drop in session, so we can organise a room
It is important that our communal spaces are visit for you.
kept clean and tidy. You should consider the
impact on others health, hygiene and safety EVENTS
when using these areas.
If you are attending an event you must
RSVP via Facebook so that we can organise
COMPLAINTS enough food, resources and transport. Our
If you wish to submit a complaint please events are for you to enjoy, so make sure you
do so in writing to the Accommodation let us know what your suggestions are.
Manager.26 / MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE
FRIDGES & FREEEZERS MEDICAL / PSYCHOLOGICAL
These are provided for communal use, so we You must notify the Residential Life
strongly advise that you label all your food Team if you or another resident has or is
items. It is your responsibility to remove any experiencing a medical emergency. If the
unused or out of date items. Massey Halls emergency is of a serious nature, phone
does not take any responsibility for missing an ambulance on 111. If you are unsure of
items. what action to take contact a staff member
immediately so that the situation can be
GUESTS & VISITORS assessed.
Residents may have a maximum of two
guests/visitors at anyone time. Overnight PEST CONTROL
guests are only permitted two nights a You are required to maintain a high standard
week maximum, more than this will require of personal hygiene and cleanliness. You
approval from the Accommodation Manager. must ensure that food is not left out in/
You are responsible for your visitors/guests outside rooms/kitchens because it can
and must ensure they abide by the Massey attract ants and other pests. Any pest
Halls Behaviour Code. infestation that is introduced, encouraged,
directly linked to poor housekeeping or lack
ISSUES of hygiene will result in charges.
The Massey Halls staff unfortunately can't be
everywhere at once, so we need your help to SUSTAINABILITY
address issues. We have worked hard to implement many
If you have a personal issue, are worried sustainable initiatives over the years to help
about someone, or aware of a behaviour our community and planet and we can't
breach, then please report it to us so that we do this without your help. You must also
can address it. We are contactable 24/7. play your part in this role by ensuring you
We can't help if we don't know! reduce your use of things such as electricity,
water, plastic and waste. Please ensure you
Please report issues to the Residential Life recycle your items correctly.
Office in student central.
MAINTENANCE & HAZARDS
If you are aware of any hazards or
maintenance, you must report
immediately via the portal
https://clvnz.starrezhousing.com/
StarRezPortalX/MHA/MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE / 27
Our Responsibilities
THE PASTORAL CARE CODES OF PRACTICE
All tertiary accommodation providers in Aotearoa New Zealand are required to abide
by Codes of Practice for Domestic and International Students. These Codes are in place
to ensure that providers consider the various factors that are important to ensuring
student accommodation is safe, comfortable, and conducive to your studies and ongoing
development.
Key outcomes outlined within the Codes relate to the following areas:
• Communications and marketing
• Resident contracts, accounting, and administration
• Orientation
• The residential community
• Student voice
• Safety, security, and wellbeing
• Operational planning
• Buildings and facilities
• Grievances and appeals
Massey Halls are committed to upholding the Codes and regularly measure our practices
against these. It is important to us to have your input also. For this reason, we ask you to
join our committees and provide feedback by way of surveys and other forums.
If there is any standard that you do not feel we are meeting, or you have a specific concern
that you feel needs addressing, we want to know about it. You can raise these things in
person by making an appointment to meet with one of our Residential Life staff at the
Residential Life office, or put it in writing to accommodation.auckland@massey.ac.nz . We
will do all we can to work with you to find a solution.28 / MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE
Below is the process we follow when a Resident raises a complaint or appeals a decision we
have made:
MINOR COMPLAINTS MODERATE – SERIOUS APPEALS
LODGE LODGE LODGE
Verbally or In Writing In Writing In Writing within 5 days
RECEIPT ACKNOWLEDGED
By way of email within 2 working days
INVESTIGATION APPEAL MEETING
Depending on the nature of the complaint, this may take place You will be invited to a meeting
quickly or be a bit more drawn out. We will speak with you and to discuss the appeal and can
keep you informed throughout the process. When you meet with us, have a support person or legal
you are welcome to have a support person. counsel attend with you.
RESPONSE RESPONSE
Once all investigations and meetings have taken place we Within 3 days of the Appeal
will provide you a verbal update and answer any final questions meeting the convenor will
you may have before putting this in writing. provide a written summary.
CLOSURE
At the completion of the complaints and appeals process, all records are updated and closed
within the resident database. These records remain available and accessible if required.
BREACHES OF THE CODE
If a resident has made a complaint and/or appeal and does not feel satisfied with the
outcome, this needs to be raised through the formal complaints process of Massey
University. This can be done by emailing the Executive Director, Student Experience at
studentservices.directorate@massey.ac.nz
If the resident is not satisfied with the outcome of Massey University’s complaints process,
they may then make a complaint to Universities New Zealand, as the authorised Code
Administrator.MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE / 29
Community Rules
Massey Halls maintains community ABUSIVE OR THREATENING BEHAVIOUR
standards that centre on the Massey
All residents and staff have the expectation of
University student code of conduct,
a safe, peaceful work and study environment
consideration for others, safety, resident
within Massey Halls. Any behaviour
welfare and the protection of property.
considered to be threatening or abusive will
By accepting your offer of place and signing not be tolerated and will result in disciplinary
your residential agreement you are agreeing action.
to adhere to these standards.
Te Ohanga Village is not only your home; it is ALCOHOL CONSUMPTION
also the home of many other residents. We Whilst Massey University is opposed to
intend it to be a happy, healthy and a fun excessive and irresponsible consumption of
place to live, but the key to achieving this sits alcohol, the moderate consumption of alcohol
with our residents. is permitted within Massey Halls as long as
the following conditions are met:
Successful communal living comes from
respecting other people and their property. • Alcohol can only be consumed in the
This means understanding that others following designated areas: Social Hubs,
may have different feelings, responses, Te Rito Lounge and communal areas in
ways of expressing themselves, ways of the apartments and studio units;
doing things and tolerance levels. You • Open vessels/drinks are not permitted
will need to show respect, tolerance and outside of the designated areas such
consideration for others and you should as bedrooms, bathrooms, hallways, and
expect the same in return. external grounds;
• Alcohol can only be consumed during the
The best way to ensure your actions do not
permitted hours of Thursday, Friday and
cause distress to others is to get to know
Saturday 7pm - 11pm
your fellow residents, talk about your likes,
dislikes and ways of doing things. Maintain • The following alcohol is permitted; beer,
communication throughout the year so you cider, wine (excluding casks) and Ready
can discuss workloads and provide support in to Drink (“RTD”), and must always be in
busy or stressful periods. its original container;
• All other alcohol is not permitted,
including but not limited to spirits i.e.
vodka, gin, whisky;
• Large volumes of alcohol such as
kegs, mini tankers, crates are also not
permitted;30 / MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE
• Home brew kits or other methods of We expect all our residents to keep their
producing alcohol are not permitted; bedrooms and communal areas clean
• Massey Halls staff reserve the right and tidy. Should areas be left in a state of
to confiscate or request residents to unreasonable mess, charges for cleaning
dispose of alcohol if they have concerns outside of the normal cleaning schedule will
about the resident’s safety or wellbeing, be charged to those responsible.
or the effect of the drinking behaviour on
the safety and wellbeing of others. CRIMINAL OFFENCES AND CHARGES
• Residents consuming alcohol must Any offences that are criminal in nature
consider the needs of other residents. maybe referred to the Police. The possession
Behaviour resulting from the over of weapons or firearms by residents or their
consumption of alcohol that disturbs the guest within Massey Halls is forbidden.
peace and/or privacy of others will result
Any resident convicted of an offence or
in disciplinary action;
facing criminal charges must advise the
• Consumption of alcohol during study
Accommodation Manager. If the charges
break and exam times is not permitted
are serious, this may affect the residents
and these times will be advised to all
eligibility to live at Massey Halls.
residents each semester;
• Massey Halls staff reserve the right
to refer any resident with a pattern
DANGEROUS AND HAZARDOUS SUBSTANCES
of excessive alcohol consumption to Residents are not permitted to have or use
Massey Health and Counselling Centre, hazardous substances such as chemicals,
and/ or, the resident’s parents or spray paints, butane lighters, or fluid solvents
guardians may be contacted if there is a within the Massey Halls. Damage caused
concern about the safety and wellbeing by paint, glue or varnish to any carpet, floor
of the resident; on any area within the Massey Halls will be
• Intoxicated guests or visitors are not charged to the resident concerned, or where
permitted within the Massey Halls and the resident responsible cannot be identified,
will be asked to leave; in accordance with Collective Responsibility.
• Massey Halls staff reserve the right to
confiscate and destroy any alcohol being DAMAGE AND VANDALISM
consumed outside of the permitted hours The costs for any damage to property
and/or the caused intentionally or as a result of a
designated areas; resident or residents’ [or their guest(s)]
• Residents, aged under 18 years, are not reckless behaviour, will be charged to those
permitted to consume alcohol under any responsible and they will be subject to
circumstances; disciplinary action. Where an individual or
• No recreational or illegal drugs will group of residents do not claim responsibility
be allowed under any circumstances. for damage within or in the immediate
Cleaning and Cleanliness surroundings of Massey Halls, or cannot
be identified through investigation, the costMASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE / 31
of repair (restitution) will be borne by the GUESTS & VISITORS
residents of the particular Hall concerned
All guests and visitors must be signed in on
(see collective community responsibility).
the ipad in Te Rito and are the responsibility
of the resident that invited them.
FIRE SAFETY
Candles, incense and oil burners are not HARASSMENT & BULLYING
permitted in bedrooms, apartments or studio
All harassment complaints will remain
units for fire safety reasons. Fireworks and
confidential and it is the complainants
firecrackers are not permitted on university
decision about how the issue will be
grounds or in Massey Halls.
investigated. Harassment complaints can be
The unwarranted discharge of, or tampering handled in a variety of ways. Please report
with, a fire extinguisher, fire hose or fire any harassment issues and bullying to the
detector is a serious offence and can result Massey Halls Staff.
in serious harm. Any resident or their guest(s)
Bullying is deemed to be deliberate an
found to be tampering with fire extinguishers,
hurtful behaviour that is usually repeated,
hoses, detectors (sprinklers, smoke and heat)
which, occurs when one person tries to use
or doors will face instant fines, and will have
power inappropriately over others. Bullying
to pay costs for any damage caused and
is not tolerated and will not be permitted in
alarm reset costs.
Massey Halls.
Ensure when cooking that you are using the
cooking appliances correctly
INITIATION CEREMONIES, HAZING AND PRANKS
Always attend to your cooking
Such activities are not common or accepted
Cooking is NOT permitted in bedrooms practice in New Zealand universities and are
not permitted in Massey Halls. Any resident
GRAFFITI, TAGGING, POSTERS & FLYERS found to be participating or organising
Residents must not display posters or initiation ceremonies, hazing or pranks of a
advertising in communal areas within coercive or potentially dangerous nature will
Massey Halls without consent from Massey be subject to disciplinary action.
Halls staff.
Affixing posters, flyers or the use of graffiti NOISE
and tagging, like any other intentional All residents should be particularly mindful of
damage to Massey Halls or to any university the noise generated from normal activity such
property will be charged to the individual(s) as small gatherings, watching movies, playing
for the cost of remediation as well as being computer games, making late night phone
subject to disciplinary action. calls or returning late at night.
Residents must not cause excessive or
unreasonable noise after 10pm Sunday to
Wednesday, and after 11pm Thursday to
Saturday.32 / MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE
PETS SMOKING AND VAPING
Unfortunately no pets are permitted to live at Massey University Campuses are smoke
Massey Halls. free. Temporary smoking and vaping
shelters are available for those that choose
PORNOGRAPHY AND INDECENT EXPOSURE to smoke. Smoking outside of these shelters
will be subject to disciplinary action.
Any material that is pornographic is not
permitted within the communal areas of The shelter is situation at the rear of the car
Massey Halls or in your room if visible to park behind Weka Hall.
others. This includes materials such as Smoking and vaping outside of this
posters, videos, DVDs that are gratuitous or designated area will be subject to
explicitly sexual in nature or material that is disciplinary actions.
offensive.
Indecent exposure is a criminal offence and SOCIAL GATHERINGS
will be subject to disciplinary action and/or All social gatherings of more than 8
referred to the Police. Intoxication is not an people (including flatmates) must have the
excuse for indecent exposure. Urinating in approval of the Residential Life Coordinator.
public will be dealt with as an act of indecent Residents must apply by completing a
exposure. social gathering request application. Social
Gathering Applications can be downloaded
RACISM & DISCRIMINATION from the Te Ohanga Village Facebook
Racism and/or discrimination of any form is Group under Documents or you can email
not permitted in Massey Halls. accommodation.auckland@massey.ac.nz to
request one.
RIGHT OF ENTRY
Massey Halls staff have the right to enter
SOCIAL SPACES
your room, apartment or studio unit at any Bedrooms = 6 people max
time for any of the following reasons: Social Hubs = 12 people max
• If there is an emergency or there is a Apartments = 20 people max (social
reason to believe that someone is in gathering request required for 8 plus people)
clear or imminent danger
• If there could be a possible breach of the UNAUTHORISED AREAS
rules by you or a guest For your safety and the safety of others,
• If there is a requirement for a well being residents are not permitted on any roof
check ledges or balconies, and must not use
• If there is a requirement for maintenance any windows for entering/exiting the
• For the purpose of routine room accommodation buildings. You will not be
inspections (you will receive adequate permitted to sit or climb on any balustrades,
notice by Massey Halls staff before an or enter any plant/electrical or cleaning
inspection is made) cupboards.MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE / 33
Disciplinary
DISCIPLINARY PROCEDURES incident, the rule breached, the degree of
seriousness of the incident, or outcome of
When an incident occurs within Massey
the incident.
Halls involving residents, the Massey Halls
staff will lodge a report with the Residential The discipline systems include:
Life Coordinator. • Massey Halls discipline process;
Residents involved will be contacted for a • University harassment process;
meeting. • Wider University Disciplinary processes;
• Security and traffic processes; and/or
After investigation, if Massey Halls rules
and regulations have been breached or • Referral to the Police.
the incident involves criminal acts, further
disciplinary action may be taken. SANCTIONS
Any sanction will be determined by the
The Massey Halls disciplinary process is assessment of the seriousness of the
designed and operated in adherence to the incident, possible sanctions include, but are
principle of natural justice. This principle not limited to:
requires:
• Verbal warnings;
1. The respondent must be given notice of • Written warnings;
the behaviour or incident that is thought • Imposition of community service;
to be a problem, and the resolution • Fines;
process to be used to address the
• Confiscation of items;
behaviour/incident;
• Retraction of privileges, such as no
2. The respondent must be given the
guests permitted;
opportunity to respond to the information
and put forward their version of events; • Trespass notices;
and • Behaviour contracts;
3. The decision made must be done so • Suspension from Massey Halls;
impartially, honestly and without bias. • Eviction.
DISCIPLINARY PROCESS
Breaches of these rules are generally EVICTION
managed by the Residential Coordinator and Eviction occurs in rare circumstances, and
Accommodation Manager, however there as a last resort. Residents are normally given
are a number of other disciplinary processes 24 hours to vacate the premises; however,
that may be followed if deemed appropriate. in extreme circumstances removal from the
Generally, this will depend on the particular Massey Halls may be immediate. Evicted34 / MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE
residents must return their keys to staff COLLECTIVE RESPONSIBILITY
and they may be trespassed, depending
Collective responsibility means that
on the circumstances. Evicted residents
where there is a cost of damage outside
remain liable for their accommodation
of fair wear and tear, or where excessive
fees up to the date the adjudicator sets for
cleaning is required, where no individual(s)
the termination date, to a maximum of 10
have come forward to take responsibility
weeks.
after investigation, then the responsibility
becomes the collective responsibility of
URGENCY PROVISIONS all the residents of the building, floor, or
If a student is deemed to pose a risk to apartment in which the damage, loss or
themselves, others, and/or the property, cleaning occurs. The full cost is billed on a
the University may require the resident’s pro-rata basis.
contract to be terminated and will assist in
ensuring an alternative plan is in place. In APPEALS
these circumstances the guarantor may be
If you want to appeal a sanction, you can
expected to assist.
do so within 5 working days in writing to the
Accommodation Manager.MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE / 35
Campus Services
ALBANY STUDENTS' ASSOCIATION (ASA) TE RŌPU TAUIRA O ŌTEHĀ
ASA is your independent students' association and provides a range of services to students
such as:
• Administering the Student Hardship Fund
• Advocacy support
• Campus Life activities
• Clubs, societies and cultural groups
• Class Advocates programme
• Volunteering opportunities
Location: Student Central, Level 2 Telephone: 09 213 6066 www.asa.ac.nz
CAMPUS INFORMATION SERVICES - MŌHIOHIO
Assist students with a range of enquiries such as:
• Enrolment
• Fee enquiries and payments
• General enquiries
• Study link
• Timetables
Location: Quad A, Level 1 Telephone: 09 414 0800
CAREERS - ARAHI UMANGA
Our service can assist you with:
• Advice on exploring your career options
• Access to job vacancies
• Tools for CV and cover letter building and for reviewing your CV
• Interview simulation tools
• A wide range of employer and career-related events and seminars
Find our more in the ‘Careers’ section of MyHub or contact us at: careersupport@massey.ac.nz
Location: Student Central, Level 2 Telephone: 09 213 621236 / MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE CHAPLAINCY - MINITA WHAKAPONO Our chaplaincy team can assist you with: • Connecting you to other students • Connecting you with faith communities • Exploring faiths • Prayer and Meditation Check out our events and activities on our Facebook page, Massey University Albany Chaplaincy Location: Massey Business School Building, Ground Level Telephone: 09 213 6449 CENTRE FOR TEACHING AND LEARNING The Centre for Teaching and Learning helps students to develop their academic skills. Our consultants, workshops and online resources provide advice and support for: • Academic writing • Referencing • Study skills • Exam preparation We work with students from first year to postgraduate level. Go to Assessment Help on the Massey App to access our services. Location: Library, Level 3 DISABILITY SERVICES If you have a disability and require support throughout your study, they can assist you with: • Accessible course material • Accessing disability services • Additional assistance in exams • Equipment for short term loan • Support for lectures and laboratories Location: Library, Level 3 Telephone: 09 213 6203 FOOD OUTLETS We have a variety of food outlets on campus, offering many options. • Browse Café - Library • Food For Thought (Te Wähanga Kai - place of food) - Student Central • Kebab Shop - The Quad • Scholars Cafe - Recreation Centre • Sushi Bar - The Quad • Coffee Cart - The Quad
MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE / 37 HEALTH AND COUNSELLING CENTRE - TE WHARE HAUORA & ĀWHINA Whilst living in Te Öhanga Village we recommend that you register at Massey's Health and Counselling Centre. The team consists of nurses, doctors, counsellors and psychologists. A registration form is available in your welcome pack. Services consist of: • Health and Medical • Counselling • Wellbeing workshops and groups • Applying for aegrotats/impaired performance Location: Student Central, Level 2 Telephone: 09 213 6700 INTERNATIONAL STUDENT SUPPORT - TAUTOKO TAUIRA MANENE From pre-arrival to departure, we have a team to support you on your student journey in the following areas: • International student orientation • Social activities; fun events, development workshops • Platform for you to interact and share information • Pastoral care and well-being • Student visa renewal • Medical & travel insurance • Post-study work visa Location: Student Central, Level 2 PHARMACY / UNIMART A comprehensive pharmacy service, mail service and a range of convenient grocery items are available. Location: Student Central, Level 1 RECREATION CENTRE T- E WHARE TAPERE Our on campus gym provides a comprehensive range of recreation; sporting, health and fitness activities including: • Group Fitness Studio with a diverse • Physiotherapy Clinic range of classes on offer • Sports Hall • Health and fitness studio • North Harbour Cricket Centre Location: Recreation Centre Telephone: 09 213 6742
38 / MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE
EMERGENCY PROCEDURES
KNOW WHAT TO DO BEFORE AN EMERGENCY HAPPENS
Dial 111 for Emergency Services
EMERGENCY PROCEDURES
(Fire, Ambulance, Police) if required
IF YOU HAVE SECURITY CONCERNS ON CAMPUS:
Dial your Massey Security Team helpdesk
KNOW WHAT TO DO BEFORE A DISASTER STRIKES
0800 MASS 50 (0800 6277 50) – 24Hrs / 7 Days a week
• ActDial % 111
on evacuation for
alarm Emergency
or instruction Services
from Massey Wardens.
• (Fire, Ambulance,
FLUORESCENT Police)
VESTS identify Massey if required.
Wardens.
• For more information on emergency management at Massey refer to: www.massey.ac.nz/emergency
For campus or security concerns:
% 0800 MASS 50 (0800 6277 50) or,
• To keep updated following an emergency refer to the Massey University Homepage, and Massey on:
Dial
https://www.massey.ac.nz masseyuniversity @MasseyUni
Albany ext. 43100 | Manawatü ext. 85030 | Wellington ext. 63333
• To receive emergency alerts direct on your smart phone from Massey down load the Massey App:
• the
Scan ActQRonCode
evacuation alarm“Massey
below or search or instruction
Uni App’ from Wardens.
on www.massey.ac.nz
• QR
SCAN Wardens are
CODE TO GO TO identified
MASSEY APPby FLUORESCENT
WEB PAGE VESTS and/or HARD HATS.
• For more information on emergency management at Massey
refer to: www.massey.ac.nz/emergency
• To keep updated following an emergency refer to
the Massey University Homepage, and Massey on:You can also read
