MOBILISED FOR YOU INTEGRATED REPORT 2020-2021 - Groupe Société Générale

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MOBILISED FOR YOU INTEGRATED REPORT 2020-2021 - Groupe Société Générale
MOBILISED
FOR YOU
INTEGRATED REPORT
2020-2021
MOBILISED FOR YOU INTEGRATED REPORT 2020-2021 - Groupe Société Générale
OUR PERFORMANCE p. 32
                                                                                                                         Creating value for our stakeholders
                                                                                                                         p. 34

                                                                                                                         Societe Generale group performance
                                                                                                                         p. 36

                                                                                                                         French Retail Banking performance
                                                                                                                         p. 38

                                                                                                                         International Retail Banking and Financial Services
                                                                                                                         performance
                                                                                                                         p. 40
INTRODUCTION
                                                                                                                         Global Banking and Investor Solutions performance
Editorial by Lorenzo Bini Smaghi and Frédéric Oudéa
                                                                                                                         p. 42
p. 2
                                                                                                                         A comprehensive and integrated performance
A partner of those building the world of tomorrow
                                                                                                                         p. 44
p. 4

A global bank with European roots
p. 6                                                                                                                     Societe Generale’s three core businesses enabled the Group
                                                                                                                         to continue to create value in 2020, despite the impacts
Interview with Frédéric Oudéa
                                                                                                                         of the public health crisis. Committed to supporting our stakeholders,
p. 8
                                                                                                                         we have made a real contribution to the economic recovery,
Our corporate purpose in action                                                                                          while maintaining our financial solidity and keeping our cost
p. 10                                                                                                                    of risk under control.

                                                         OUR KEY STRENGTHS p. 24
                                                         Creating the conditions for sustainable commitment
                                                         p. 26
OUR STRATEGIC FOCUS p. 12
                                                         Digital leadership serving the bank of tomorrow                                                                                          BUILDING A BETTER
The trends shaping the bank of tomorrow                  p. 28
p. 14                                                                                                                                                                                             AND SUSTAINABLE FUTURE p. 58
                                                         Meaningful dialogue                                                                                                                      Being a trusted partner of our clients
Economic outlook                                         p. 30
p. 16                                                                                                                                                                                             p. 60

Our strategic focus
                                                                                                                         OUR CORPORATE GOVERNANCE p. 46                                           Supporting our clients build a more sustainable world
p. 18                                                    Societe Generale already knows what the bank of tomorrow                                                                                 p. 62
                                                                                                                         A Board of Directors to guarantee the strategic vision
                                                         will be: an open and effective organisation combining human     p. 48
A strategy creating value for French Retail Banking                                                                                                                                               Participating in a fair, ecological and inclusive transition
                                                         expertise with digital technology, connected to its ecosystem                                                                            p. 64
p. 20
                                                         and driven by an ambitious strategic vision. Its strengths      A new General Management team to prepare our next
A corporate purpose firmly in place across               include a clear focus on clients, dedicated members             strategic stage                                                          Promoting regional development
every business line and in every region                  of staff working in a motivating environment, a culture         p. 50                                                                    p. 66
p. 22                                                    of innovation at the core of its DNA, and meaningful
                                                                                                                         Our ethics ensure the trust of our stakeholders                          Supporting young people to help them build a sustainable future
                                                         dialogue with all stakeholders.
                                                                                                                         p. 52                                                                    p. 68
Societe Generale’s priority in 2021 is to implement                                                                      A rigorous risk appetite framework                                       Building an inclusive future together
and finalise its strategic plan through to 2025.                                                                         p. 54                                                                    p. 70
Enhancing the customer experience, continuing
to improve our operating model, developing our core                                                                      Managing extra-financial risks as an opportunity for growth
businesses, and acting in a responsible manner will be                                                                   p. 56
                                                                                                                                                                                                  Building a sustainable future, contributing to positive global change,
at the centre of our everyday professional activity
                                                                                                                                                                                                  inspiring confidence in the future...
and our next strategic stage.
                                                                                                                                                                                                  Societe Generale demonstrates its commitment through numerous
In line with our corporate purpose, we are committed                                                                     The Group has a model of value creation for all, that builds             initiatives and support for innovative projects. The Group takes
to meeting the needs of our customers and having                                                                         on expert and committed governance.                                      a collective approach, shared with numerous other stakeholders,
a positive impact on all our stakeholders.                                                                               The Board of Directors defines the Bank’s strategic focus                to have an enhanced impact.
                                                                                                                         and ensures its correct implementation, in full respect
                                                                                                                         of a stringent framework of ethics. An indispensable
                                                                                                                         requirement of being a banker.
MOBILISED FOR YOU INTEGRATED REPORT 2020-2021 - Groupe Société Générale
“BUILDING, WITH OUR CLIENTS,
    A RESPONSIBLE, ECOLOGICAL
    AND INCLUSIVE RECOVERY”

                                                                           “Since 2020,
                                                                           we have been working
                                                                           on preparing
                                                                           the future
                                                                           of our Group,                                 in favour of greater diversity in the
                                                                                                                         workplace. The Group’s progress in every
                                                                           launching new                                 aspect of Corporate Social Responsibility
                                                                                                                         (CSR) has been recognised by the extra-
                                                                           structural initiatives                        financial rating agencies.
                                                                           to lay the foundations
                                                                                                                         Since 2020, we have been working
                                                                           of our next strategic                         on preparing the future of our Group,
                                                                           stage through                                 launching new structural initiatives to
                                                                                                                         lay the foundations of our next strategic
                                                                           to 2025, focusing on                          stage through to 2025, focusing on

                                                                           customer-centricity,                          customer-centricity, CSR, and operational
                                                                                                                         efficiency. Accordingly, we announced
                                                                           corporate social                              our proactive policy to merge our two
                                                                                                                         retail banking networks in France,
                                                                           responsibility,                               Crédit du Nord and Societe Generale,
                                                                           and operational                               as well as a very ambitious development
                                                                                                                         plan for Boursorama. We presented
                                                                           efficiency.”                                  the development plans for our Czech
                                                                                                                         subsidiary KB and for ALD Automotive,
    LORENZO BINI SMAGHI,                                                   by governments. Thanks to the incredible                                                                                                   FRÉDÉRIC OUDÉA,
                            2020 was an exceptional year,                                                                which is already a worldwide leader
    CHAIRMAN OF THE BOARD                                                                                                                                                                                             CHIEF EXECUTIVE OFFICER
                            marked by the unprecedented global             commitment of our 133,000 members             in the mobility sector.
    OF DIRECTORS
                            health and economic crisis, which              of staff around the world, we have risen
                            continues to impact our daily lives and        to these multiple challenges, standing
                                                                           shoulder to shoulder with our customers
                                                                                                                         In 2021, we will be working on finalising       With the support of the Board of Directors   “Despite
                            our work in 2021. In line with its corporate                                                 our strategic initiatives across our other      and the new General Management team,
                            purpose, Societe Generale group has            and our partners.                             business lines, such as Global Banking          we will capitalise on our diversified and    the uncertainties
                            shown that it is mobilised, resilient,
                                                                           We ourselves have suffered the direct
                                                                                                                         and Investor Solutions, as well as defining     now more refocused business model,           that remain,
                            and ready to press ahead with preparing                                                      our proactive medium-term roadmaps              concentrating on the success of all the
                            for the future, determined to act              impact of this crisis on our financial        for innovation and CSR, always listening        projects we have launched, which are         we are confident
                            responsibly toward its clients, staff,         results, but nevertheless have
                                                                           demonstrated our financial solidity
                                                                                                                         to our stakeholders and fully integrating       adding meaning and creating long-term        and determined
                            and all its stakeholders.                                                                    them into our business lines’ strategies.       value for all our stakeholders.
                                                                           and our capacity to bounce back. We were      2021 is another year of action to fight                                                      to move forward,
                            Our primary and ongoing concern has            able to react quickly, adapt our businesses
                                                                           where needed and rigorously manage
                                                                                                                         the pandemic and its social and economic        Despite the uncertainties that remain,       knowing we can
                            been the unconditional need to protect                                                       impacts.                                        we are confident and determined to
                            the health of our staff and our clients,       our risks and costs.                                                                          move forward, knowing we can count           count on the strengths
                            while also preserving our business
                                                                           In a world of profound changes, often
                                                                                                                         Now more than ever, our corporate               on the strengths of our business model,      of our business model,
                            continuity to ensure the correct                                                             purpose will serve as our compass for           the confidence of our clients and the
                            performance of economies. During this          accelerated by the Covid crisis, we have      meeting these challenges over the short         collective commitment of our teams.          the confidence
                            crisis, banks, Societe Generale included,      made good progress with the major
                                                                           challenges of transformation by adapting
                                                                                                                         and medium term: responding to the many         We will play our decisive role in moving     of our clients
                            have demonstrated their essential role in                                                    macroeconomic, environmental, and               past this crisis as rapidly as possible,
                            providing everyday services and offering       our business lines; strengthening our         social issues, and working with our clients     while continuing to spearhead positive       and the collective
                            solutions to help customers absorb             digital strategy; and, as a leader in the
                                                                           energy transition, reinforcing our climate
                                                                                                                         to find responsible, innovative solutions       transformations and building a sustainable   commitment
                            the economic shock, in particular                                                            to this crisis and to the greener and more      and better future.
                            by rolling out the measures put in place       commitments as well as our initiatives        inclusive recovery we want to build together.                                                of our teams.”
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MOBILISED FOR YOU INTEGRATED REPORT 2020-2021 - Groupe Société Générale
A PARTNER OF THOSE                                                                                                                                                                                                                            CONTINUED RECOGNITION
                                                                                                                                                                                                                                                  BY THE RATING AGENCIES

    BUILDING THE WORLD                                                                                                                                                                                                                            Financial ratings(4)
                                                                                                                                                                                                                                                  Fitch Ratings: A          Moody’s: A1

    OF TOMORROW
                                                                                                                                                                                                                                                  R&I: A		                  Standard & Poor’s: A

                                                                                                                                                                                                                                                  Extra-financial performance
                                                                                                                                                                                                                                                  S&P Global CSA (formerly RobecoSAM):
                                                                                                                                                                                                                                                  79/100 (1st decile among global banks)
                                                                                                                                                                                                                                                  MSCI: AA (Top 14% among global banks)
    We are one of Europe’s leading financial services groups and an important player in the economy,                                                                                                                                              Sustainalytics: 25.9/100 (1st quartile among global banks)
    and have been for over 150 years. In line with our corporate purpose, which we redefined                                                                                                                                                      Vigeo Eiris: A1+ 68/100 (Top 1% among global companies,
    in January 2020 as “Building together, with our clients, a better and sustainable future                                                                                                                                                      second global bank)
    through responsible and innovative financial solutions”, our goal is to provide everyone                                                                                                                                                      ISS ESG: C+, 1st decile among global banks
    with the resources to make a positive impact on the future.                                                                                                                                                                                   CDP: B (Top 33% among global companies)

    Based on a diversified and integrated banking model, Societe Generale combines financial strength and proven expertise in innovation with
    a strategy of sustainable growth, aiming to be the trusted partner for our clients, committed to the positive transformation of the world.
    An important player in the real economy, Societe Generale employs over 133,000 members of staff(1) in 61 countries and supports on a daily basis
    30 million individual customers, businesses and institutional investors(2) around the world. The Group’s three core businesses offer a wide range
    of advisory services and tailored financial solutions to secure transactions, protect and manage assets and savings, help clients finance
    their projects, protect them in their day-to-day lives and professional activities, and offer the innovative services and solutions they require.                                 FOUR VALUES IN THE SERVICE                                                                  A BANK COMMITTED
                                                                                                                                                                                           OF OUR CLIENTS                                                                         TO SUSTAINABLE FINANCE
    A YEAR OF RESILIENCE
    AND UNPRECEDENTED ACTION
                                                                                     THREE COMPLEMENTARY
                                                                                       CORE BUSINESSES
                                                                                                                                                                                                                                                                                  €120bn
                                                                                                                                                                                                                                                                                  allocated to supporting
                                                                                                                                                             TEAM SPIRIT                                                   RESPONSIBILITY                                         the energy transition
                                                                                                                                                             In a changing world, we support                               Our responsibility and our corporate                   between 2019 and 2023 (67%
                                                                                                                                                             all our clients while demonstrating                           ethics consist of meeting our clients’                 of the target achieved as of the end

    €1.4bn                                                    FRENCH RETAIL BANKING which encompasses the Societe Generale,
                                                              Crédit du Nord and Boursorama brands. Each offers a full range of financial services
                                                                                                                                                             true team spirit. A responsible and
                                                                                                                                                             trustworthy partner, we provide
                                                                                                                                                                                                                           various needs while safeguarding
                                                                                                                                                                                                                           the long-term interests of all of
                                                                                                                                                                                                                                                                                  of 2020).

    net income(3).
                                                              with omnichannel products at the cutting edge of digital innovation.                           attentiveness, agility and the                                our stakeholders. Our responsibility
                                                                                                                                                                                                                                                                                  Commitment to aligning our portfolios
                                                                                                                                                             complementary nature of our                                   can also be seen in our courage

    13.4%
                                                                                                                                                                                                                                                                                  with the aim to achieve carbon
                                                              INTERNATIONAL RETAIL BANKING, INSURANCE AND FINANCIAL                                          expertise. We work with our clients                           to be accountable for our actions                      neutrality by 2050.
    CET1 ratio,                                               SERVICES TO CORPORATES with networks in Africa, Russia, Central                                in the same way we work with one                              and decisions, and to express our
    a sign of financial strength.                             and Eastern Europe, and specialised businesses that are leaders in their markets.              another: by listening, building                               opinions transparently. We attach
                                                                                                                                                             together, valuing contributions and                           as much importance to the way we                       Objective to progressively eliminate
                                                              GLOBAL BANKING AND INVESTOR SOLUTIONS which offers                                             being united in both our successes                            achieve results as we do to the results                exposure to the thermal coal
    €18bn                                                     recognised expertise, key international locations and integrated solutions.                    and our difficulties.                                         themselves.                                            sector (by 2030 for companies with
                                                                                                                                                                                                                                                                                  extraction or electricity generation
    distributed through the French                                                                                                                                                                                                                                                activities in the EU and OECD, and
    government-guaranteed loan                                                                                                                               INNOVATION                                                    COMMITMENT                                             by 2040 for the rest of the world).
    scheme (PGE).                                                                                                                                            We strive to continually improve                              Our staff are fully committed to
                                                                                                                                                             our client approach by leveraging                             contributing to the success of our
                                                                                                                                                             technical innovation and working                              clients. We promote involvement
    €28m                                                                                                                                                     together to adapt our solutions and                           and professional accomplishment
                                                                                                                                                                                                                                                                                  €11.9bn
    in donations under                                                                                                                                       practices to the uses of the future.                          for all. We nurture relationships
                                                                                                                                                                                                                                                                                  committed to financing identified
    the Covid-19 global                                                                                                                                      True to our entrepreneurial spirit,                           based on trust and mutual respect,
    solidarity programme.                                                                                                                                                                                                                                                         as SPIF(5), including €6.8bn
                                                                                                                                                             we are changing our ways of working,                          both inside and outside the Bank.                      in ‘green’ financing or contributions
                                                                                                                                                             and innovating by promoting sharing,                          Our commitment derives from the                        to helping the energy transition
                                                                                                                                                             experimentation and thinking outside                          continued satisfaction of our clients                  and €5.1bn in social/societal
    (1) Rounded figures, headcount at end of period,
         excluding temporary staff.                                                                                                                          the box. We learn from successes and                          in our skills and expertise.                           financing.
    (2) Excluding clients of the Group’s insurance
                                                                                                                                                             failures alike.
         companies.
    (3) At end-December 2020. Underlying data: restated

                                                                                                                                                                                                                                                                                  €26.9bn
         for exceptional items and the IFRIC 21 adjustment.

                                                                                                                                                                                                                                                                                  in SPI(6) products.
    FIND OUT MORE
    >Universal Registration Document 2020,
       Chapter 1                                                                                                                                        (4) Underlying data at 31/01/2021.                                                       (6) S
                                                                                                                                                                                                                                                      ustainable and Positive Investments for Asset and Wealth Management activities,
    > www.societegenerale.com/en/                                                                                                                      (5) Sustainable and Positive Impact Finance, lending and leasing activities                 including structuring products for institutional and individual investors.
       societe-generale-group/identity/identity                                                                                                              and/or supporting clients in developing their positive impact business.

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MOBILISED FOR YOU INTEGRATED REPORT 2020-2021 - Groupe Société Générale
A GLOBAL BANK                                                                                 Since being founded in 1864 to “promote the development of trade and industry”,
                                                                                                  our Group has built on its European roots to develop our business internationally.

    WITH EUROPEAN ROOTS
                                                                                                  With a unique geographic positioning, we connect Europe, Russia, and Africa
                                                                                                  with key global financial centres in Asia and the Americas.

                                                                                                                                    WESTERN                            CENTRAL AND
                                                                                                                                    EUROPE                            EASTERN EUROPE

    133,000
                                                                                                                         70,178                                       36,085
                                                                                                                                                                      members of staff
                                                                                                                         members of staff
    members of staff            (1)
                                                                                                     52.7%
                                                                                                    of the overall
                                                                                                     workforce                                         27%
    30m
                                                                                                                                                     of the overall
                                                                                                                                                      workforce

    clients - individuals, businesses                                                                                                                                    NBI
    and institutional investors(2)
                                                                                     THE                                 NBI                                            €2,809m
                                                                                   AMERICAS                           €14,661m
    137                                                                        2,684
    nationalities
                                                                               members of staff

                                                                     2%
    61                                                            of the overall
    countries                                                      workforce

                                                                                    NBI                                         AFRICA AND
                                                                                                                              THE MIDDLE EAST
                                                                                   €1,587m

                                                                                                                             13,048
                                                                                                                                                                                                       ASIA AND
                                                                                                                                                                                                       OCEANIA

                                                                                                                                  members of staff
                                                                                                                                                                                                    11,256
                                                                                                                                                                                                    members of staff
                                                                                                                     9.8%
                                                                                                                 of the overall
                                                                                                                                                                                    8.5%
                                                                                                                                      NBI
                                                                                                                  workforce
                                                                                                                                                                                   of the overall

                                                                                                                                                                                                       NBI
                                                                                                                                                                                    workforce
                                                                                                                                     €1,645m
                                                                                                                                                                                                      €1,413m
    (1) Headcount at end of period, excluding temporary staff.
    (2) Excluding clients of the Group’s insurance companies.

    FIND OUT MORE
    > Universal Registration Document 2020,
       Chapter 1
    > www.societegenerale.com/en/societe-
       generale-group/identity/identity

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MOBILISED FOR YOU INTEGRATED REPORT 2020-2021 - Groupe Société Générale
“WE’VE SHOWN THE VALUE
    OF OUR BANKING PROFESSION”

                                                                                                                                                    “We are methodically and consistently
                                                                                                                                                    charting our course and will present
                                                                                                                                                    our overall 2025 strategic and financial plan
                                                                                                                                                    for the Group in the first half of 2022.”

                                                                                                                                                    YOU HAVE STARTED TO PREPARE YOUR NEXT STRATEGIC STAGE.                    WHAT PROGRESS HAVE YOU MADE IN YOUR INNOVATION
                                                                                                                                                    WHAT ARE YOUR MAIN AREAS OF FOCUS?                                        AND DIGITAL STRATEGY?
                                                                                                                                                    With the new General Management team in place, and as the world           The transformation we began several years ago has allowed us
                                                                                                                                                    begins its post-crisis recovery, we want to begin a new selective         to build the technology platforms we need and to enable a culture
                                                                                                                                                    and sustainable period of growth by leveraging our diversified and        of innovation. With the crisis that continues to further accelerate
                                                                                                                                                    balanced business model, which we have just finished refocusing.          the use of digital technology, we are stepping up our game
                                                                                                                                                    We have approved the strategic choices that should enable us              to maintain our digital leadership. We want to offer an industry-
                                                   FRÉDÉRIC OUDÉA,                                                                                  to improve the competitiveness of our businesses and our Group,           leading customer experience by combining the best mix of digital
    HOW HAS SOCIETE GENERALE HANDLED               CHIEF EXECUTIVE OFFICER                                                                          while building on our leadership positions and our potential for          interaction and human expertise. We are looking at refining
    THE CORONAVIRUS PANDEMIC AND                                                                                                                    synergy. In line with our corporate purpose, we have defined three        and reinventing our current distribution and production models
    ITS MANY CONSEQUENCES?                                                                                                                          main strategic levers to lay the foundations of our next strategic        while simultaneously developing and expanding the new
    As soon as the crisis broke out, we took                                                                                                        stage: client centricity and satisfaction, our ESG commitments            alternative business models of tomorrow.
    action by concentrating on two primary         “We are firmly committed to playing a role                                                       and our operational efficiency.
    concerns: protecting the health of our staff   in the recovery of our economies, making                                                                                                                                   WHAT ARE YOUR ENVIRONMENTAL AND SOCIAL AMBITIONS?
    and our clients, and doing our part to keep                                                                                                     In 2020, we laid the groundwork for our strategic ambitions and           We are firmly committed to playing a role in the recovery of our
    the economy running.                           them more responsible, ‘greener’ and                                                             we are already in the execution phase. In French Retail Banking,          economies, making them more responsible, ‘greener’ and more

    We ensured the continuity of our services
                                                   more inclusive by proactively supporting                                                         we are aiming to have 15 million clients by the end of 2025 through
                                                                                                                                                    our proactive plan to create a new bank by merging our two retail
                                                                                                                                                                                                                              inclusive by proactively supporting our customers during these
                                                                                                                                                                                                                              transitions. In particular, we want to be a leader in the energy
    and provided solutions to meet our clients’    our customers during these transitions.”                                                         banking networks, Crédit du Nord and Societe Generale, combined           transition and a responsible employer. As we voluntarily and
    needs, all the while working closely with                                                                                                       with the acceleration of the development plan for Boursorama,             actively reduce our support for fossil fuels, we are accelerating
    public authorities in all our regions.                                                                                                          the leader in online banking in France.                                   our financing of renewable energy. With respect to diversity,
    The most emblematic illustration                                                                                                                                                                                          we have set ourselves the goal of having 30% of the Group’s senior
    is certainly our contribution to the                                                                                                            We also announced the strategic plan for our subsidiary                   management posts held by women in 2023.
    availability of the French government-         HOW DID THE GROUP PERFORM IN 2020?              Overall, we proved how resilient we are.         ALD Automotive, which has set itself the goal of becoming the
    guaranteed loan scheme (PGE) which             The year was one of contrasts. The first half   We have also reinforced the financial            leader in sustainable mobility, and for KB, which is seeking to           Consistent with our commitment as a founding bank and signatory
    aims to help companies’ cash flow.             of the year was dominated by the impacts        solidity of our Group by increasing              position itself as the leader in digital and responsible banking in the   to the Principles for Responsible Banking, we work as a coalition,
    We also provided social support to our         of the crisis. All our businesses suffered      our level of capital, which is well above        Czech Republic. After completing the fine-tuning of our structured        disclose what we do transparently and publicly share how we do
    staff during this period and supported         under the combined effects of a downturn        the regulatory requirements, making us           finance product range, we will present our business-wide Global           it when, for example, it concerns the alignment of our business
    our communities with a special global          in activity and an increase in the cost         one of the best capitalised banks in France.     Banking and Investor Solutions strategic roadmap in the first half of     portfolios with the Paris Climate Agreement.
    solidarity programme.                          of risk due to anticipated future defaults.     Our progress in meeting different                2021. We are also working on our ESG ambitions, notably building          All of the Group’s teams are committed to putting our corporate
                                                   In addition, our capital markets business       environmental, social and governance (ESG)       on the inputs gained by listening to our stakeholders. Furthermore,       purpose into action with the aim of “Building together,
    On behalf of all the members of the            was particularly affected by the market         criteria has also been also broadly recognised   we are well on the way to finalising our remediation programmes           with our clients, a better and sustainable future”.
    General Management, I would like to            dislocation that weighed heavily on our         by the extra-financial rating agencies.          to strengthen our compliance control framework, which will be
    extend my heartfelt thanks to all our teams    range of structured investment products.                                                         a real asset for the future.
    around the world and the exemplary                                                             We are confident in the quality of our
    commitment they have shown throughout          In the second half of the year, we were able    franchises and balance sheet, and are            We are methodically and consistently charting our course and will
    this pandemic. More than ever, we’ve shown     to adapt to the situation and demonstrate       determined to further enhance our ability        present our overall 2025 strategic and financial plan for the Group
    the value of our banking profession            our ability to rebound quickly in all of our    to deliver in order to move forward and          in the first half of 2022, with greater visibility on the economic
    and our sense of responsibility.               businesses.                                     prepare for the future.                          and regulatory environment for the coming years.

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MOBILISED FOR YOU INTEGRATED REPORT 2020-2021 - Groupe Société Générale
OUR CORPORATE PURPOSE                                                                                                                                                                                                    FIND OUT MORE
                                                                                                                                                                                                                              >U  niversal Registration Document 2020,

     IN ACTION
                                                                                                                                                                                                                                 Chapter 1
                                                                                                                                                                                                                              > www.societegenerale.com/en/
                                                                                                                                                                                                                                 societe-generale-group/identity/identity
                                                                                                                                                                                                                              > www.societegenerale.com/en/
                                                                                                                                                                                                                                 responsability/ecological-transition

     Our corporate purpose is a promise we made to our stakeholders. In these times of crisis,                                Amid a still uncertain environment marked by profound economic and social impacts, Societe Generale’s corporate purpose is an essential
     it is more than ever a guiding principle and proves its relevance, as exemplified by the many                            driver to address the many short-term challenges and help build an inclusive and responsible recovery.
     concrete initiatives implemented by the Group’s entities.                                                                Whether through our products and services, ongoing dialogue with clients, or the commitment and training of our staff, our corporate
                                                                                                                              purpose sustains the entire company.

                                                                  BUILDING TOGETHER,                                                       ... A BETTER                                                 ... THROUGH RESPONSIBLE
                                                                  WITH OUR CLIENTS...                                               AND SUSTAINABLE FUTURE...                                     AND INNOVATIVE FINANCIAL SOLUTIONS.

                                                       SUPPORTING OUR CLIENTS, SUPPLIERS                                      AT THE FOREFRONT OF FINANCING THE ENERGY                               ACCELERATED DEVELOPMENT OF DIGITAL TOOLS
                                                       AND PARTNERS DURING THE COVID CRISIS                                   TRANSITION                                                             TO BETTER SERVE OUR CUSTOMERS
                                                       - Continuous customer support thanks                                  - No. 2 worldwide in renewable energy                                 - 60% of clients actively use online banking(2).
                                                          to exemplary staff engagement:                                         financing, No. 1 in advisory(1):                                    - 94% of payments and transfers are digital(3).
                                                          • Business continuity and quality of service for all our clients:      • Over 50% of renewable energies in the financed
                                                            90% of retail banking branches remained open in France                 electricity mix.
                                                                                                                                                                                                     A UNIQUE OFFER OF RESPONSIBLE INVESTMENT
                                                            in 2020.                                                          -P
                                                                                                                                roject to align all of the portfolios,                              SOLUTIONS
                                                          • Increasing use of remote platforms – apps, websites                including the most carbon-intensive sectors,
                                                            and phones – for everyday transactions.                                                                                                  - 100% responsible investment solutions in open
                                                                                                                               with the Paris Climate Agreement:
                                                                                                                                                                                                        architecture and accessible to all in France.
                                                                                                                                • Target to reduce the portfolios exposed to
                                                       SUPPORTING THE ECONOMY                                                     oil and gas extraction by 10% by 2025.
                                                       AND PLAYING A KEY ROLE IN THE RECOVERY                                                                                                        A SUSTAINABLE FINANCE OFFER
                                                                                                                              - Towards a complete exit from coal:
                                                       - Implementing measures put in place by governments.                     • Eliminate the Group's exposure to coal by 2030                    - €11.9bn committed to SPIF(4), including €6.8bn in
                                                                                                                                   in OECD and EU countries, and by 2040 for the rest                  ‘green’ loans or funding to help the energy transition
                                                       - Concrete initiatives implemented with the Group’s own
                                                                                                                                   of the world.                                                       and €5.1bn in social/societal financing.
                                                          means and resources.
                                                                                                                              - Commitment to align our portfolios with paths toward                - €26.9bn in sales of SPIF identified products.
                                                       • Over 98,000 applications for the French government-
                                                         guaranteed loan scheme (PGE - Prêts Garantis par l’État)                achieving carbon neutrality by 2050.
                                                         in 2020.                                                                                                                                    DEVELOPING ALTERNATIVE MODELS
                                                       • €18bn in French government-guaranteed loans (PGE)                    COVID-19 GLOBAL SOLIDARITY PROGRAMME                                   - 2.6 million clients of Boursorama, the leading online
                                                         distributed in France in 2020.                                                                                                                bank in France.
                                                                                                                              - Contribution to social solidarity initiatives put in place
                                                       • Exceptional financing guarantee for African entrepreneurs.
                                                                                                                                 by governments.                                                     - Acquisition of Shine with its 100% responsible digitalised
                                                                                                                              - Direct support for charitable associations on the front                offer for professionals and SMEs.
                                                                                                                                 lines of the public health emergency: implementation
                                                                                                                                 of a global solidarity programme, with budget of up to
                                                                                                                                 €28m.

                                                                                                                                                                                                     (2) Average of the Group’s European and Russian entities, % of online banking clients =
                                                                                                                                                                                                          clients using online banking or mobile banking apps at least once in a 30-day period /
                                                                                                                                                                                                          active clients (at end-2020).
                                                                                                                                                                                                     (3) Average of the Group’s European and Russian entities, % of digital payments
                                                                                                                                                                                                          and transfers = digital payments and transfers / total payments and transfers
                                                                                                                                                                                                          (January-December 2020).
                                                                                                                              (1) Source: IJ Global.                                                 (4) Sustainable and Positive Impact Finance.

10                                                                                                                                                                                                                                                                                                 11
MOBILISED FOR YOU INTEGRATED REPORT 2020-2021 - Groupe Société Générale
OUR
     STRATEGIC
     FOCUS
     The Group’s priority in 2021 is to implement
     and finalise our 2025 strategic focus.
     Enhancing the customer experience, continuing
     to improve our operating model, developing
     our core businesses, and acting in a responsible
     manner will be at the centre of our day-to-day
     lives and our next strategic stage. In line
     with our corporate purpose, we are committed
     to meeting the needs of our clients and having
     a positive impact on all our stakeholders.

12                                                      13
MOBILISED FOR YOU INTEGRATED REPORT 2020-2021 - Groupe Société Générale
THE TRENDS SHAPING
     THE BANK OF TOMORROW
     The digital revolution is profoundly restructuring society and the banking sector is no exception
     from this change. At the heart of the mechanics of an economy, banking operators also play
     a crucial role in the energy transition.

     THE CRISIS AS A CATALYST
     OF THE DIGITAL RELATIONSHIP
     Online banking, vocal assistants, chat bots
     and connected objects… The public health
     crisis has been a catalyst for trends that
     have already emerged in the banking
     sector with customers increasingly taking
     up the use of digital tools. In the age
     of Big Data and Artificial Intelligence, data
     processing, compliance and cybersecurity
     are becoming major issues.
     Three types of players are emerging
     in this new environment: disruptive
     models, such as the platforms developed
     by GAFA, which could integrate part
     of the financial services value chain;
     the ‘neo-banks’, recent operators forced
     to either revise their operating procedures
     or find a way to band together to increase

                                                                                                                    31%
     profitability; and also the ‘traditional’                       With their many strengths, including
     banks that have had to speed up their                           proven reliability, these traditional banks
     digital transformation.                                                                                        of all accounts opened
                                                                     are investing heavily in the digitalisation
                                                                                                                    in the United States were opened
                                                                     of their services and forming strategic        via a bank’s website or mobile app

                                                                                                                                                                                                                                                                                       130
                                                                     partnerships with fintechs in order to gain    (22% in 2019)(1).
                                                                     agility, enhance customer relationships                                             SUSTAINABLE FINANCE AS A LEVER FOR SOCIAL AND ENVIRONMENTAL PROGRESS                            In September 2019,
                                                                                                                                                         Alongside public authorities, actors in the private sector have a crucial role to play
                                                                                                                    14%
                                                                     and provide new innovative services and                                                                                                                                             banking groups with over
                                                                     products. However, this crisis has clearly                                          in the energy transition and the preservation of the planet. These are the expectations         $47 TRILLION in assets adopted
                                                                     shown that interpersonal relationships         of Treasurers and Chief Financial    of civil society, especially in Europe, increasingly concerned about environmental              the United Nations’ Principles for
                                                                                                                    Officers are concerned about         and societal issues. At the crossroads of capital flows, banks have specific obligations.
                                                                     remain vital.                                                                                                                                                                       Responsible Banking. There are
     The health crisis                                               Customers expect their banks to offer
                                                                                                                    a rise in cybercrime(2).             The financial sector plays a major role in the transition to more sustainable development,      more than 220 signatories today.
                                                                                                                                                         whether in terms of more intelligent use of natural resources, social inclusion,
     has been a catalyst                                             easily-available support with the best
                                                                     combination of digital interaction and         50%                                  or the development of innovative and less carbon-intensive business models.
     for trends that have
                                                                                                                                                                                                                                                                    SRI
                                                                     human expertise.                                                                    Initially focused on climate change, the issues at stake today extend to the entire ESG
                                                                                                                    of insurance customers

                                                                                                                    and 63%
                                                                                                                                                         (environmental, social and governance) field, criteria that are gaining in importance           Today,         (Socially
     already emerged                                                                                                                                     in light of the social and economic consequences of the public health crisis. Against this      Responsible Investment) accounts
                                                                                                                    of bank customers are willing                                                                                                        for 11% OF ASSETS UNDER
     in the banking sector.                                                                                         to share more personal data
                                                                                                                                                         backdrop, banking industry actors are working together to build common standards
                                                                                                                                                         that are compatible with their business models. As such, sustainable finance is becoming        MANAGEMENT globally(4).
                                                                                                                    to benefit from favourable terms,
                                                                                                                                                         a driver of future environmental and social progress. Besides helping to allocate or redirect
                                                                                                                    reduced interest rates or other
                                                                                                                    financial benefits(3).               financial flows to economic activities with a positive effect on societies, it is a vehicle
                                                                                                                                                         for encouraging new behaviour.

     (1) Source: J.D. Power.
     (2) Source: Treasury Management International, “Infographic – Treasury Challenges: Covid-19,” October 2020.
     (3) Source: Accenture: 2019 Global Financial Services Consumer Study.                                                                                                                                                                              (4) Deloitte ESG Data Lab.

14                                                                                                                                                                                                                                                                                            15
MOBILISED FOR YOU INTEGRATED REPORT 2020-2021 - Groupe Société Générale
ECONOMIC
     OUTLOOK

     At a time when developed
     economies are massively
     rolling out vaccination
     strategies in order
     to accelerate the end
     of the public health crisis,
     Michala Marcussen,
     Group Chief Economist,
     explains the conditions
     of the economic recovery
     and their consequences
     for Societe Generale.
     Interview conducted
     in April 2021.

                                                  MICHALA MARCUSSEN,
                                                  GROUP CHIEF ECONOMIST

     Once health conditions allow societies
     to reopen, recovery could be fast as         “Global recovery will be shaped
     consumers, buoyed by policy support
     and bottled-up savings, rush to enjoy         by which policies and behaviours prove                                                     No doubt governments hope that by focusing recovery stimulus
     long missed activities such as dinner out     temporary and which prove permanent.”                                                      on investment, markets will view their debt as falling into the
     with friends. Beyond this initial restart,                                                                                               ‘good’ category of boosting the trend for potential growth,
     however, global recovery will be shaped                                                                                                  rather than the ‘bad’ one of wasteful public spending. Adopting
     by which policies and behaviours prove                                                                                                   the necessary structural reforms can further build confidence.
     temporary and which prove permanent.         How both governments and private           scarred by the crisis means that more            Public debt sustainability depends on strong growth, but also
     Governments around the world have
     taken unprecedented policy action to
                                                  businesses manage supply chains also
                                                  seems set to see more permanent
                                                                                             permanent public sector support
                                                                                             for investment will be required to
                                                                                                                                              on low interest rate premia. Central banks have made a strong
                                                                                                                                              commitment to keep premia low, but concern in markets,
                                                                                                                                                                                                                   “Several governments are seizing
     fill the void created by social distancing   change. In the area of health care,        secure sustainable recovery. Several             and not least in the US is that inflation could return.                this opportunity to accelerate
     measures and consensus is that even          governments are already considering        governments are seizing this opportunity
     when private demand starts once again        the robustness of health care supply       to accelerate ‘green’ and digital transitions,   Near-term, headline inflation is due to see several spikes, on the
                                                                                                                                                                                                                     ‘green’ and digital transitions,
     to function normally across all sectors,     chains and seem likely also step up        in a bid to both reduce the risk of future       back of the sharp recovery in commodity prices, various frictions      in a bid to both reduce the risk
     it would be unwise to remove this            investment in health care infrastructure   climate related dangers and also to boost        and the end of temporary measures such as the German VAT cut
     temporary policy support too quickly,        and research. Private companies have       the trend for potential growth.                  in the second half of 2020. The recovery, moreover, offers the         of future climate related dangers
     and not least as it may take some time       suffered multiple disruptions to supply                                                     temptation for hard-hit services to try to claw back some of their
                                                                                                                                                                                                                     and also to boost the trend
     to appreciate which behaviours have          chains, be it Covid related closures,      All the major economies have, moreover,          losses by raising prices. Central banks have already made it clear
     permanently changed.                         semiconductor frictions or even the        enhanced their climate commitments.              that they plan to look at this volatility, but markets may become      for potential growth.”
                                                  blockage of the Suez Canal. As a           Last September, China committed to               uncertain as to what is temporary and what is permanent.
     Already it seems fair to assume that         combined result, many will accept the      carbon neutrality by 2060. In December
     working from home will become more           cost of holding more inventories to win    2020, the European Council stepped               This is where sound policies will be key. Governments must
     prevalent, and that virtual meetings and     greater resilience.                        up the European Union’s targeted cut             avoid the temptation of pump priming fiscal policies and
     conferences will remain even as business                                                in greenhouse gas emissions to 55%               protectionism, leading to a bad debt scenario, and central banks
     travel resumes. Households, moreover,        While business investment in many          by 2030 (over 1990 levels), from 40%             must carefully judge how to keep both inflation expectations and
     may stick with some of the digital offers    instances held up better than economists   previously. And, in 2021, President Biden        financial stability in check. With so many moving parts and the      FIND OUT MORE
     that companies adopted in response to        feared, the fact that private sector       moved to reinstate the United States to          need to distinguish the temporary from the permanent, this will      >U  niversal Registration Document 2021, Chapter 1.3
     the crisis.                                  balance sheets have been economically      the Paris Climate Agreement.                     not be an easy task.                                                 > www.societegenerale.com/en/economic-research

16                                                                                                                                                                                                                                                                         17
OUR STRATEGIC
     FOCUS
     Another year of continued efforts to combat the effects of the pandemic, 2021 will also be a year
     dedicated to the preparation of our next strategic plan through to 2025.

                                                                                                                                                                      A STRATEGY AIMED AT PROFITABLE
     Beyond the successful completion of the major strategic projects launched in 2020 — the Vision 2025 project aiming to combine the two                              AND RESILIENT DEVELOPMENT,
     retail banking networks in France, Boursorama’s growth plan, ambitions for International Retail Banking and Financial Services with the
     development plans of KB and ALD Automotive, and the adaptation plan for our range of structured finance products — the 2025 roadmap
                                                                                                                                                                          BASED ON A DIVERSIFIED
     will be primarily based on three components:
                                                                                                                                                                      AND INTEGRATED BANKING MODEL
     • d
        igital transformation issues with the current crisis requiring accelerated efforts in this area;

     • c ommitments in the environmental, social and governance fields;

     • c ontinued disciplined management of costs and rare resources, combined with risk control,
        thus contributing to the Bank’s solid balance sheet.

                                                                                 2021 was marked by the completion of the refocusing plan
                                                                                 initiated in 2018 aimed at STREAMLINING THE GROUP’S
                                                                                 ORGANISATION AND OPTIMISING THE ALLOCATION OF ITS
                                                                                 CAPITAL by concentrating the Group’s business model on those
                                                                                                                                                                                                 3
                                                                                 core businesses that generate substantial synergies and have                          TRANSVERSAL STRATEGIC LEVERS
                                                                                 achieved critical size, ensuring their long-term competitiveness.
                                                                                                                                                                           for the Group’s next strategic stage through to 2025
                                                                                 Guided by its corporate purpose, Societe Generale intends
                                                                                 to leverage its newly refocused business model with a view
                                                                                 to strengthening its leadership positions and has defined:
                                                                                 THREE CROSS-BUSINESS STRATEGIC LEVERS
                                                                                 • client centricity and satisfaction
                                                                                                                                                       CLIENT CENTRICITY                    CORPORATE SOCIAL                      OPERATIONAL
                                                                                 • corporate social responsibility
                                                                                                                                                       AND SATISFACTION                      RESPONSIBILITY                        EFFICIENCY
                                                                                 • operational efficiency

                                                                                 We are going to take the first strategic steps we announced in 2020
                                                                                 in some of our businesses and finalise the roadmaps for all our
                                                                                 activities and the Group as a whole.

     FIND OUT MORE
     > Universal Registration Document 2020, Chapter 1

18                                                                                                                                                                                                                                              19
A STRATEGY CREATING
     VALUE FOR FRENCH
     RETAIL BANKING
                                                                                                     SYNERGIES THAT CREATE VALUE
     At the end of 2020, Societe Generale announced two major strategic initiatives: the merger of   The aim of the VISION 2025 project
     the Societe Generale and Crédit du Nord retail banking networks and an ambitious development    to merge the Crédit du Nord
     plan for Boursorama. With this new complementary retail banking model, we intend to respond     and Societe Generale retail banking
                                                                                                     networks is to create a new entity serving
     more effectively to ongoing sectoral changes.
                                                                                                     nearly 10 million corporate, professional
                                                                                                     and individual customers. In order
                                                                                                     to maximise customer satisfaction,
                                                                                                     the new network will rely on enhanced
     BUILDING A WINNING RETAIL BANKING MODEL                                                         digital capabilities, making it possible
     At a time when retail banking activities are facing multiple                                    to provide personalised solutions adapted
     challenges, Societe Generale seeks to set itself apart by building                              to everyday banking needs. The branches
     a model based on two strong and complementary pillars.                                          of the new network will become centres
     First pillar: a banking network combining digital technology and                                for advice and expertise, run by staff
     human expertise, resulting from the merger of the Societe Generale                              refocused on their role as advisors.
     and Crédit du Nord networks. By drawing on the strengths of each                                As a result of the close geographic
     entity, the Group intends to create a model committed to client                                 proximity of the two brands’ branches,
     satisfaction, operational efficiency and regional development.                                  the Group will be able to maintain
     In a world profoundly changed by the digital revolution                                         the same regional presence while also
     and the emergence of new uses for digital technology, Boursorama,                               reducing the overall number of branches.
     the 100% online bank, is the second pillar of this strategy.                                    Ultimately, the retail bank will benefit from
     The Group’s ambition is to further its development and strengthen                               considerable cost synergies, in particular
                                                                                                     through the use of a single IT system and
                                                                                                                                                        BOURSORAMA, THE ONLINE BANKING                  2025 OBJECTIVES
     its leadership position by seeing this alternative and unique model                                                                                MODEL FOR THE FUTURE
                                                                                                                                                                                                      #1
     through to maturity with a goal of 4.5 million clients by 2025.                                 the consolidation of corporate functions.
                                                                                                                                                        With 2.6 million customers, Boursorama
     These two initiatives illustrate Societe Generale’s pioneering                                  These pooled resources will serve the
                                                                                                                                                        is the undisputed leader in the French        in terms of customer satisfaction.
     and entrepreneurial spirit and are fully in line with our corporate                             new banking model and deliver greater
                                                                                                                                                        online banking sector.
     purpose.                                                                                        profitability while meeting the highest

                                                                                                                                                                                                      4.5 million
                                                                                                                                                        Online banking is delivering on its promise
                                                                                                     standards of responsibility.
                                                                                                                                                        — simplifying customers’ lives at the most
                                                                                                                                                        competitive price and with the highest        customers.
                                                                                                                                                        quality of service — as evident from its

                                                                                                     2025 OBJECTIVES
                                                                                                                                                        consistent ranking at No. 1 in customer
                                                                                                                                                        satisfaction(1).                              The leading
                                                                                                                                                                                                      online bank in France.
                                                                                                                                                        After five years of growth, Boursorama

                                                                                                     Top 3                                              intends to continue its efforts to position
                                                                                                                                                        itself amongst the largest retail banks
                                                                                                     in customer satisfaction.
                                                                                                                                                        in France. Its ambition is to reach more
                                                                                                                                                        than four million customers in 2023
     The Group intends                                                                               €450m                                              and 4.5 million by 2025.
                                                                                                                                                        In addition to market penetration, there
                                                                                                                                                                                                      The online bank
                                                                                                     in cost savings in 2025
     to create a model committed                                                                     (compared to 2019).                                are some ambitious profitability targets.     is delivering on its
     to client satisfaction,                                                                                                                            Boursorama plans to leverage the proven       promise: simplifying
     operational efficiency                                                                          11% to 11.5%                                       efficiency of its business model to target
                                                                                                                                                        net income of around €100m in 2024            the lives of its
                                                                                                     return on normative equity
     and regional development.                                                                       per Basel III standards.
                                                                                                                                                        and €200m in 2025, with a return on
                                                                                                                                                                                                      clients at the most
                                                                                                                                                        normative equity of over 25%
                                                                                                                                                        (per Basel IV standards).                     competitive price
                                                                                                                                                                                                      and with the highest
                                                                                                                                                                                                      level of service
                                                                                                                                                                                                      quality.
                                                                                                     (1) Source: Customer Relationship Podium Awards
                                                                                                          organised by BearingPoint and Kantar.

20                                                                                                                                                                                                                                         21
A CORPORATE PURPOSE
     FIRMLY IN PLACE ACROSS
     EVERY BUSINESS LINE                                                                                                                                                                                                                                                2025 OBJECTIVES

                                                                                                                                                                                                                                                                    2 million
     AND IN EVERY REGION                                                                                                                                                                                                                                            active customers.

                                                                                                                                                                                                                                                                    15% ROE.
     Several of our businesses have presented their development plans reflecting our ambitions:                                                                                                                                                                     Achieving carbon
     promoting future solutions and supporting our clients and stakeholders to make positive impacts.                                                                                                                                                               neutrality by 2026
                                                                                                                                                                                                                                                                    for the Bank’s own activities.

                                                                                                                                                                       A NEW MILESTONE FOR KOMERČNÍ BANKA
                                                                                                                                                                       A Societe Generale subsidiary for more than 30 years, Komerčni banka (KB)
                                                                                                                                                                       is the third largest bank in the Czech Republic and, in 2020, was once again ranked
                                                                                                        AMBITIOUS 2025 OBJECTIVES
                                                                                                                                                                       as the safest bank in Central and Eastern Europe. It presented its KB Change 2025
                                                                                                                                                                       plan at the end of 2020. A new milestone in its development that will allow the bank         KB positions itself
                                                                                                                                                                       to finalise the development of its omnichannel model.
                                                                                                     STRATEGIC OPERATIONAL AND FINANCIAL OBJECTIVES
                                                                                                                                                                       Improving customer satisfaction, already very high in all client segments, is one            as a responsible
                                                                                                     • 2.3 million managed contracts(1)                                of our top priorities along with our ambition to become the leader in online                 bank and a leader
                                                                                                     • 80-85% of the fleet financed                                    banking. Environmentally, KB positions itself as a responsible bank and an online
                                                                                                     • 46% to 48% cost/income ratio(2)                                 banking and sustainable development leader, and has set itself the ambitious                 in online banking
                                                                                                     • 50% to 60% dividend payout rate                                 objective of achieving carbon neutrality by 2026. This ambition is already
                                                                                                                                                                                                                                                                    and sustainable
                                                                                                                                                                       reflected KB’s initiative to launch a new payment card for students made out of
                                                                                                     SUSTAINABLE AND EXTRA-FINANCIAL OBJECTIVES                        recycled plastic.                                                                            development.

                                                                                                                                        Being a committed and
                                                                                                                                        responsible employer
     ALD AUTOMOTIVE AFFIRMS ITS LEADERSHIP POSITION                                                       Creating a future of
                                                                                                         sustainable mobility           Attaining a staff engagement
     ON THE MOBILITY MARKET                                                                                                                     rate of 80%.
                                                                                                          A fleet of low-emission
     Specialising in mobility solutions, ALD Automotive operates on                                   vehicles: 40% reduction in CO2
                                                                                                                                         Increasing the percentage
                                                                                                                                            of women in senior
     the corporate and individual long-term vehicle leasing and fleet                                       emissions vs. 2019.
                                                                                                                                          management positions
     management markets in France and internationally. In line with                                                                               by 30%.
                                                                                                                                                                                                                              AN OPEN ARCHITECTURE STRATEGY FOR SAVINGS SOLUTIONS
     the Group’s strategic focus, the Move 2025 plan aims to position                                                                                                                                                         In April 2021, the Group announced it had entered into exclusive
     ALD Automotive as the worldwide leader of the long-term vehicle                                                                                                                                                          negotiations with Amundi with the objective of selling the asset
     leasing industry. This leadership role will be based on four pillars                                                              Maintaining a responsible                                                              management business operated by Lyxor. This agreement is part of
     – customers, growth, responsibility and performance – and four                                                                        business culture
                                                                                                                                            and practices                                                                     Societe Generale’s strategy in the area of investment, which consists
     key approaches to drive sustainable growth. Our subsidiary will                                    Reducing our internal                                                                                                 of operating under the principle of open architecture and offering
                                                                                                                                               ESG criteria fully
     continue to broaden its full-service leasing and fleet management                                environmental footprint                 incorporated into
                                                                                                      by 30% compared to 2019                                                                                                 its clients investment and asset management solutions within a framework
     offering with the goal of reaching 2.3 million managed contracts by                                                                  all reporting processes.
                                                                                                                                                                                                                              of partnerships with external asset managers. As a result, clients get access
     2025. Through Move 2025, ALD Automotive will further strengthen                                                                          Improving the
                                                                                                                                        Net Promoter Score > 40%.                                                             to the highest levels of investment expertise in France and worldwide, while
     its commitment to CSR with a four-dimensional approach,                                                                                                                                                                  also satisfying the increasing demand for socially responsible investment.
     including sustainable mobility, being a committed and responsible                                                                                                                                                        In this area, the Group anticipates creating a Wealth & Investment Solutions
     employer, maintaining a responsible business culture and                                                                                                                                                                 department that will work as a centre of expertise for structuring savings,
     practices, and reducing the company’s environmental footprint.                                                                                                                                                           asset management and investment solutions for the Group’s private
     With recognised responsible performance for the fifth consecutive                                                                                                                                                        and retail banking networks, as well as for structured management solutions
     year, ALD Automotive saw its EcoVadis Gold medal renewed both at                                                                                                                                                         for global markets clients.
     the national and international level while the rating and research
                                                                                                          196,000
                                                                                                                                                                                                                              In keeping with Societe Generale’s corporate purpose, the advisory offer
     agency Vigeo Eiris ranked ALD Automotive in the Top 3 in the                                Over                                                                                                                         and the new investment solutions will always incorporate social and
     Business Support Services panel with a score of 67/100.                                     vehicles in its managed fleet at the end                                                                                     environmental considerations, enabling customers to save and invest more
                                                                                                 of 2020 (vs. 152,000 in 2019).                                                                                               meaningfully.

     (1)Total number of contracts = total fleet (full service lease & fleet management) plus
          new mobility solution contracts (ALD Flex, Used Car Lease and ALD Move).               Over    22%       new managed
     (2)Excluding income from vehicle sales.                                                    contracts signed in 2020 (vs. 11% in 2019).

22                                                                                                                                                                                                                                                                                                            23
OUR KEY
     STRENGTHS
     Societe Generale has already established
     the bank of tomorrow, with an open,
     high-performing organisation combining
     human expertise and digital technology,
     fully integrated with its ecosystem and
     driven by an ambitious strategic vision.
     Our strengths include placing our clients
     at the centre of our activity, dedicated members
     of staff working in a motivating environment,
     a culture of innovation at the core
     of our DNA, and meaningful dialogue
     with all our stakeholders.

24                                                      25
CREATING THE CONDITIONS
     FOR SUSTAINABLE COMMITMENT
                                                                                                                                                                                     “Societe Generale has made
     Because our long-term performance and corporate purpose are closely tied                                                                                                                                                                   ZERO TOLERANCE
     to the engagement of our staff, Societe Generale is committed to five core priorities
                                                                                                                                                                                     diversity one of its priorities.
                                                                                                                                                                                                                                                OF INAPPROPRIATE BEHAVIOUR
     in the area of human resources.                                                                                                                                                 Moreover, it was the first banking                         Societe Generale is committed
                                                                                                                                                                                     group in France to appoint                                 to preventing and combating all
                                                                                                                                                                                     a woman, Diony Lebot,                                      inappropriate behaviour, including but
                                                                                                                                                                                     to the position of Deputy Chief                            not limited to sexual or psychological
                                                                                                                                                                                                                                                harassment, homophobia, racism and
                                                                                                                                                                                     Executive Officer. Today, we want
                                                                                                                                                                                                                                                sexism, which all go against our Code
                                                                                                     DIVERSITY AND INCLUSION                                                         to go a step further and set new,                          of Conduct. The Group enforces zero
                                                                                                     Societe General prides itself on being
                                                                                                                                                                                     more ambitious objectives                                  tolerance at every level of the organisation
                                                                                                     a company open to the world, one that
                                                                                                     reflects the diversity of the clients
                                                                                                                                                     CAROLINE                        in the area of diversity in                                and has strengthened its policy through
                                                                                                                                                     GUILLAUMIN,
                                                                                                     we serve every day. This proactive diversity    GROUP HEAD OF HUMAN             our governance bodies, which                               different systems of alert (occupational
                                                                                                                                                     RESOURCES AND GROUP                                                                        doctor, line management, Human
                                                                                                     and inclusion policy has translated
                                                                                                                                                     HEAD OF COMMUNICATION
                                                                                                                                                                                     will form an integral part of our
                                                                                                                                                                                                                                                Resources, Compliance Manager, etc.)
                                                                                                     into concrete results. This year, Societe                                       next strategic stage. We will make                         and a community of international experts
                                                                                                     Generale was the first French bank to be
                                                                                                                                                                                     this a management priority for                             ready to intervene anywhere in the world.
                                                                                                     included in the Refinitiv(1) Diversity and
                                                                                                     Inclusion Index, entering the rankings                                          the Group, to be shared and                                In parallel, a mandatory training session
                                                                                                                                                                                     measured in all our businesses                             entitled “Standing up to inappropriate
                                                                                                     at 19th out of 9,000 publicly listed global
                                                                                                                                                                                                                                                conduct” has been put in place.
                                                                                                     companies.                                                                      and entities worldwide.”
     CORPORATE CULTURE                             PERFORMANCE AND COMPENSATION                         minimum of 30% of women in the
                                                                                                       a
     AND ETHICS PRINCIPLES                         All Group staff are assured of seeing their         Group’s senior management by 2023.
     The Group’s staff are encouraged to act       contribution to the Group’s performance             Societe Generale SA France scored
     responsibly within a framework of strict      rewarded. This is due to an attractive and           86/100 in the 2020 Gender Equality
     ethical standards shared by all. With this    fair compensation policy that promotes               Index.                                          RAISING STAFF AWARENESS OF CSR
     in mind, Societe Generale has been working    dedication and long-term loyalty while                                                               In 2020, the Corporate Social Responsibility (CSR) and Human Resources departments
     for several years to strengthen its culture   integrating appropriate risk management.          OCCUPATIONAL HEALTH AND SAFETY                     launched a large-scale training programme for all members of staff dedicated to
     centred on its values, its Code of Conduct                                                      Members of staff at Societe Generale               corporate social responsibility. The programme consists of four pillars: developing
                                                     €7m dedicated over three years to
     and its Leadership Model, which defines                                                         group are offered the best occupational            a common culture through awareness-raising workshops on global warming and
                                                       reducing wage gaps at Societe Generale
     the behaviours and skills expected from                                                         health, safety and well-being conditions.          through a training course catalogue (e-learning and MOOC); raising the awareness
                                                       SA in France.
     members of staff. The Group makes sure                                                          Developing a respectful and safe working           of a targeted audience about environmental and social risks though e-learning
                                                      93% of members of staff had an annual
     that each member of staff follows the                                                           environment where staff are able to                training sessions; training the commercial teams so that they can better advise
                                                       performance review.
     ethics principles defined by the company.                                                       reconcile their work with their private lives      their clients on the energy transition; and, lastly, identifying the many initiatives
                                                                                                     is one of the Group’s key commitments.             developed by the Group’s experts around the world to enable their improved
        8,500 members of staff trained
       6                                           PROFESSIONS AND SKILLS
                                                                                                     In response to the public health crisis,           availability to as many people as possible.
       in the management of inappropriate          Societe Generale staff benefit from
                                                                                                     Societe Generale quickly applied strict
       behaviour.                                  meaningful career development:
                                                                                                     safety measures at all its sites and was           PROTECTING STAFF IN AN UNPRECEDENTED SITUATION
        8% of staff successfully completed
       9                                           the Group prides itself on offering a wide
                                                                                                     fully mobilised in support of all its teams        To respond to the public health crisis, the Group undertook to guarantee
       the Code of Conduct training module         range of training options and is committed
                                                                                                     during this difficult period. After the            the salaries of its staff in every country where it operates. In France,
       (2020 edition).                             to developing staff employability,
                                                                                                     rapid expansion of working from home to            Societe Generale supplemented the pay of staff looking after their children
                                                   consistent with its needs and the
                                                                                                     protect staff and comply with lockdown             at home or on sick leave, thereby sparing them from resorting to being furloughed.
                                                   changing labour market. Promoting
                                                                                                     measures, the Group signed an agreement            Numerous measures were also put in place: staff awareness-raising about
                                                   talent, encouraging staff mobility between
                                                                                                     in 2021 generalising working from home             the public health measures, mental health counselling, the massive roll out
                                                   business lines and ensuring management
                                                                                                     for all members of staff in France.                of remote working from home and raising awareness about IT security issues, etc.
                                                   succession are critical for attracting, hiring,
                                                   and retaining staff. The Group pays special          8% of staff are covered by accident
                                                                                                       9                                                In this unprecedented situation, an internal survey called Future of Work involving
                                                   attention to the quality of dialogue                prevention and safety information                more than 5,800 staff worldwide was conducted to learn more about how staff
                                                   with staff representative bodies.                   campaigns.                                       were coping with lockdown and their expectations. This survey brought to light
     FIND OUT MORE                                                                                                                                      the issues surrounding the ongoing transformation and elicited some good ideas
                                                                                                       86% of staff benefit from initiatives
                                                     99% of members of staff took at least                                                             and best practices. Working from home will become more widely accepted
     > Universal Registration Document 2020,                                                           promoting good work-life balance.
        Chapter 5.1                                   one training course in 2020.                                                                      in every country. An agreement on its extension was signed in early 2021
     > www.societegenerale.com/en/                  Over 20,000 internal transfers                                                                    with labour organisations in France.
        responsability/responsible-employer/          (63% of hires in 2020).
        corporate-culture-and-ethics-pinciples                                                       (1) formerly Thomson Reuters.

26                                                                                                                                                                                                                                                                                             27
DIGITAL LEADERSHIP
     SERVING THE BANK
     OF TOMORROW
     Our focus is on our customers. So constantly improving the client experience, especially
     the rapidly developing uses of digital technology, is at the heart of our innovation and digital
     transformation strategy. Our goal is to keep increasing the value we provide to our customers
     through our products and services as well as our optimised operating model.
     Our strategic guidelines for 2025 will capitalise on the substantial progress already
     made to step up the digital integration of all of Societe Generale’s businesses.

     The Group’s longstanding commitment                expertise and be ranked in the top three
     to digital transformation relies on two key        for customer satisfaction. We also intend
     drivers – technology and innovation –              to bring our promising new alternative
     to serve our customers and clients.                models to maturity, such as Boursorama,
                                                        which is now aiming for 4.5 million
                                                                                                       60%
     We have laid the technological                                                                                                                                                          and is one of the major solution providers    ENHANCING CUSTOMER RELATIONSHIPS
     groundwork (such as the hybrid Cloud               customers in France in 2025. Moreover, we                                                                                            for fintechs, with numerous synergies         WITH ARTIFICIAL INTELLIGENCE
     or APIs) and maintained the strong culture         will be inventing, identifying, and growing    of clients use digital technology.                                                    available as part of our Bank as a Service    Faced with the scourge of bank fraud,
     of innovation in the Group’s DNA                   tomorrow’s new business models,                                                                                                      strategy.                                     Societe Generale has cutting-edge tools to

                                                                                                       56%
     (for example our intrapreneurship                  like the internal start-up FORGE, which                                                                                                                                            protect its customers. The Group leverages
     programme or working in agile mode)                achieved a worldwide first in 2020 by                                                                                                GUIDING CUSTOMERS THROUGH                     the power of data collected every day by
                                                        launching the settlement of a financial        of teams work in agile mode.
     to support our customers more effectively                                                                                                                                               A CHANGING AUTOMOTIVE MARKET                  Big Data and Artificial Intelligence (AI).
     as their needs and habits are in constant          transaction in Central Bank Digital                                                                                                  With a fully digital experience, more than    The Group collects data from all
     evolution. Societe Generale has proven the
     strength of its technological and cultural
                                                        Currency on a public blockchain,
                                                        in cooperation with the Banque de France.
                                                                                                       80%                                                                                   seven million vehicle listings in Europe,
                                                                                                                                                                                             and two million monthly visitors to its
                                                                                                                                                                                                                                           transactions (payments, logins, etc.),
                                                                                                                                                                                                                                           identifying anomalies and processing
                                                                                                       of infrastructure is in the Cloud.
     foundations during the public health               Our approach is designed to offer ever                                                                                               platform, Reezocar is one of the leading      them in real time.
                                                        more fluid and personalised experiences
                                                                                                       €4.4bn
     crisis, which has been a real stress test                                                                                                                                               digital platforms in France supporting        AI also helps enhance customer relations
     worldwide and a period of intense activity         to increasingly autonomous customers,                                                                                                private individuals looking to buy a used     via chatbots, or conversational assistants,
     for the Group. Indeed, the pandemic                roll out open innovation platforms,            IT budget.                                                                            vehicle.                                      which customers can access 24/7. SoBot,
     has demonstrated our ability to very               and boost our efficiency, while highlighting                                                                                         By acquiring Reezocar, Societe Generale is    the chatbot launched in 2018 by the Group,
     quickly switch over to working digitally,          the impact of digital technology on society                                                                                          strengthening synergies within its business   and Eliot, at Boursorama, can answer
     as required by the appropriate public health       and the environment.                                                                                                                 lines. The deal demonstrates the Group’s      increasingly complex questions.
     precautions, whether for our customers                                                                                                                                                  ability to guide its customers through
     or for our staff. All the while keeping                                                                                                BANKING ON CROSS-BUSINESS                        profound changes in the automotive and        A FUND DEDICATED TO INNOVATION
     the necessary vigilance required                                                                                                       SYNERGIES WITH FINTECHS                          financial services market, while offering     The Group’s start-up investment vehicle,
     as a result, in terms of cybersecurity                                                                                                 Societe Generale has acquired Shine,             increasingly innovative customer service.     Societe Generale Ventures, is equipped
     and the resilience of IT systems.                                                                                                      a start-up created to simplify the daily lives                                                 with a €150 million budget.
     In the long term, the crisis will act as                                                                                               of the self-employed and small businesses,                                                     This strategic fund has a diversified
     a trend accelerator. We estimate that
                                                                                        “With the Global Market Incubator                   which make up a fast-growing sector.                                                           portfolio and supports all business lines.
     the pandemic has brought forward digital                                           in Asia, our incubator dedicated                    Shine, one of the few companies certified                                                      Its mission is to foster relations with the
     adoption initiatives by four years.                                                to fintechs specialising in market                  by the B Corp label, has quickly become                                                        innovation ecosystem and create synergies
                                                                                        activities, we aim to leverage                      a key player in the market, with more                                                          with Societe Generale’s activities by
     Once again, innovation and technology                                                                                                  than 70,000 customers in two years.                                                            financing external start-ups or internal
                                                                                        our success in Europe and
     will be key to the Group’s next strategic stage.                                                                                       The advantages of its services include                                                         projects led by staff.
     By capitalising on our digital maturity and
                                                                                        the dynamism of the start-up                        administrative support and access to
     taking a disruptive approach, we will be                                           ecosystem to join forces and shape                  a team of experts seven days a week.
     able to meet the challenges we have set                                            improved services to our clients.”                  The synergies between Shine and
     for ourselves. These include reinventing                                                                                               Societe Generale will allow the Group
     the current models, such as the new                                                                                                    to serve new professional customers,
                                                         GAËLLE OLIVIER,
     French Retail Banking division (a result of         CHIEF EXECUTIVE                                                                    with Shine seeking to be the French leader                                                     FIND OUT MORE
     merging the Crédit du Nord and Societe              OFFICER,                                                                           in this market. Shine also draws on the
                                                         SOCIETE GENERALE                                                                                                                                                                  > www.societegenerale.com/en/societe-
     Generale banking networks), which aims              ASIA-PACIFIC                                                                       technological expertise of Treezor, another                                                     generale-group/strategy/innovation-and-
     to combine the best of digital and human                                                                                               start-up that joined the Group in 2019                                                          digital

28                                                                                                                                                                                                                                                                                       29
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