Motor Trades Association of Queensland
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Motor Trades Association of Queensland A n n u a l R e p o r t 2 0 1 6
Contents
02 Chairman’s Report
07 Secretary’s Report
08 Group Chief Executive’s Report
10 Members Services and Support
17 Australian Automotive Dealer Association (Qld)
19 Automotive Engineers Division
20 Automotive Parts Recyclers Division
22 Engine Reconditioners Association of Queensland
23 National Auto Collision Alliance
25 Queensland Farm and Industrial Machinery Dealers Division
27 Queensland Motorcycle Industry Division
29 Rental Vehicle Industry Division
30 Service Station and Convenience Store Association of Queensland
32 Tyre and Undercar Division of Queensland
34 Automotive Remarketing Division
36 MTA Institute
38 Financial Report
68 Board Members 2015 - 2016
Motor Trades Association of Queensland Industrial Organisation of Employers 01Chairman’s Report
Your Board, over the past year, has been diligent
in attending to these multifaceted responsibilities
in the best interests of the membership.
I am proud to present the Annual best interests of the membership.
Report of the Motor Trades The prime responsibilities have been
Association of Queensland (MTA to install comprehensive governance
Queensland) reviewing its 87th arrangements, implement the MTA
year as an industrial organisation Queensland strategic plan, adapt
of employers in the motor trades. to the digital advances in the
corporate office and the progressive
This is my seventh term as Chairman technological changes in the motor
David Fraser
Chairman of the MTA Queensland, which I trades, roll out the Professional Circle,
MTA Queensland serve with pride and commitment. grow the membership and advance
consultations on collaborating with
We are governed by our Rules, pursuant
MTAs in other jurisdictions. A survey of
to the Queensland Industrial Relations
members, including past members, was
Act 1999 and Fair Work (Registered
undertaken to assist the Board with its
Organisations) Act 2009. It is my
strategic planning and service delivery.
charter to ensure they are complied
with and are as germane now as when The Board has met on four occasions to
framed. These specify the purpose of attend to MTA Queensland issues and
our being and are embedded in our motor trades’ matters. The Executive
corporate culture: Committee meets when required. Board
• to promote, advance and protect the members have been professional
interest of the motor vehicle industry and conscientious in their duties and
and associated trades or businesses deliberations. Corporate governance
in Queensland and to conserve the - the mechanisms, processes and
interest of members; relations of the Board - has been, and
is, of a high standard. I thank each
• to advocate, advance and protect
Board member for their genuine and
the interests of employers connected
selfless service and commitment
with the motor vehicle industry and
to the Association and the values
associated trades or businesses in
that are central to our culture.
Queensland;
• to consider and deal with any Attached to this report are the
question relevant to the motor vehicle comprehensive statements from the
industry and associated trades or chairs of the 11 industry divisions,
businesses; each being a Board member. I thank
them for their duty, commitment
• to participate in, promote and
and contributions to the Board’s
encourage all forms of education
deliberations and corporate governance.
and training supportive of the
development of the motor vehicle They are:
industry and associated trades or
• David Fraser, MTA Queensland
businesses in Queensland; and
Chairman and Chair of the
• to do any such other lawful things Queensland Farm & Industrial
as may appear to be incidental or Machinery Dealer Division (QFIMDD)
conducive to the above Objects in
• Mark Bryers, MTA Queensland
any of them.
Vice Chairman and Chair of the
Engine Reconditioners Association
MTA Queensland Board Queensland (ERAQ)
Your Board, over the past year, has • Paul Peterson, MTA Queensland
been diligent in attending to these Secretary and Chair of the Queensland
multifaceted responsibilities in the Motorcycle Industry Division (QMID)
02 Motor Trades Association of Queensland Industrial Organisation of EmployersThe Professional Circle was an initiative agreed at
the 30th October 2015 annual Board meeting and
announced at the President’s Ball the following
evening. It has been rolled out over the past year.
• Garth Madill, Chair of the Australian I look forward to their contributions (MTAI) General Manager Paul Kulpa.
Automotive Dealer Association Qld and input into the Association’s I thank each for their service to the
(AADA (Qld)) governance and administration. Board, the membership, their belief in/
and accomplishing the Objects set out
• Lawrie Beecham, Chair of the The Board’s deliberations are enhanced in the MTA Queensland’s Rules and
Automotive Parts Recyclers Division by the contributions of our regional for their integrity and professionalism
(APRD) representatives who bring to the in performing their duties.
• Tim Kane, Chair of the Service Station table an umbrella perspective of the
& Convenience Store Association automotive value chain economic
Queensland (SSCSAQ) circumstances and policy issues in Professional Circle
their areas. I thank them for their valued The Professional Circle was an initiative
• John Ruddick, Chair of the Tyre & agreed at the 30th October 2015
input. They are:
Undercar Division of Queensland annual Board meeting and announced
(TUDQ) • Mark Dodge, Far North Queensland
at the President’s Ball the following
Region Representative
• Mark Dodge, Chair of the evening. It has been rolled out over the
Automotive Engineers Division • Rod Pether, North Queensland past year. It is based on the premise
Region Representative of ‘trust and professionalism’ which
(AED)
• James Robertson, Central is at the heart of MTA Queensland’s
• Michael Kennedy, Chair of the
Queensland Region Representative philosophy and culture and is built on
Automotive Remarketing Division the five ‘pillars’ of Advocacy, Services,
(ARD) Former Board member and past Training, Support and Innovation.
• Steve Eaton, Chair of the National Chairman of AADA (Qld) Len Daddow
was honoured with Life Membership at
Auto Collision Alliance (NACA)
the 30th October 2015 annual Board Corporate Office
• Chris Ching, Chair of the Rental The corporate office is the kernel of
lunch in recognition of his long service
Vehicle Industry Division (RVID) and support to the MTA Queensland our structure. It is professionally and
and AADA (Qld). He became a Board competently led by CEO Dr Brett Dale
In the coming year there will be
member in 1985 and served two and the Executive Team assisted by a
three new Board members. The skilled and loyal staff. The important
terms as AADA (Qld) Chairman.
Chair of AADA (Qld), Garth Madill; corporate tasks of administration,
the Chair of the TUDQ, John Ruddick; service delivery, advocacy, industrial
and the Chair of the NACA, Steve Executive Team relations advice, communications and
Eaton, are retiring. Garth Madill served The Board appointed Dr Brett Dale as skilling/training our future workforce
AADA Qld for four years, John Ruddick Group Chief Executive (CEO) in May have been sustained and delivered at
led the TUDQ for 13 years, and Steve 2016. Dr Dale served from 2006-12 a high level. On behalf of the Board,
Eaton represented Far North Qld as the Managing Director of the MTA I thank Dr Dale and each officer for
members for 12 years and marshalled Institute. The position of CEO had their professionalism, dedication and
the NACA for two years. On behalf been vacant for some six months and commitment to the Association and
on behalf of the Board I thank Steve to the membership. Thank you.
of the Board I thank each for their
Ghost, the former Managing Director
dedicated leadership, service and
of Strategic Operations, for acting in
loyalty to their respective divisions
the role for that period and for his
Finance
of the motor trades and to the contributions to the Association. Steve Secretary Paul Peterson and CFO
Association. Our best wishes are moved to pursue other opportunities. Kathy Winkcup have the responsibility
with them in the new phases of for MTA Queensland’s accounting
their lives. In between Board meetings, the policies and systems and maintaining
governance and administration of the the comprehensive statements of
On behalf of the Board I welcome: Association rests with the Executive income and expenditure. Best practice
Team which includes CEO Dr Brett strategic business and financial
• James Sturges, Chair of AADA (Qld)
Dale, General Manager Kellie Dewar, management underpins all processes
• Brad Collett, Chair of TUDQ Group Chief Financial Officer (CFO) and procedures. The processing
• Ben Chesterfield, Chair of NACA Kathy Winkcup and MTA Institute of financial and information data is
Motor Trades Association of Queensland Industrial Organisation of Employers 03Chairman’s Report continued
A prime focus has been the MTA Queensland’s deregistration
as a state-registered organisation. With the advent of Work
Choices and then the Fair Work system, all members were
brought into the federal industrial relations system.
electronic and I place on record the Dr Paul Murray (Ph.D.), is providing
competency of the Association’s Chief
Membership services advice and support to members on
Information Officer, James Orr. MTA Queensland services provided the full suite of workplace relations.
to the membership are valued. This
On behalf of the Board, I thank Kathy was one of the results of the survey of A prime focus has been the MTA
Winkcup and Paul Peterson for their members on a range of issues. Almost Queensland’s deregistration as a
integrity, commitment and diligence 77 per cent indicated ‘it was the value state-registered organisation. With
to their respective duties and roles. of the MTA Queensland services in the advent of Work Choices and then
I commend to members Secretary support of (their businesses)’ that the Fair Work system, all members
Paul Peterson’s Financial Report was important to their membership. were brought into the federal industrial
for the year ended June 2016. These include advocacy, publications, relations system. There is no longer a
communications, industrial relations, necessity for the Association to retain
The Association’s finances are audited technical advice and customer service its state registration. The Board, at its
by BDO Audit Pty Ltd, Brisbane- relations. Much credit for members’ 12th May 2016 meeting, agreed to
based accountants specialising in high nomination of the ‘services the deregistration process. Under the
audit, tax and advisory services. On in support of their businesses’ is State Industrial Relations Act 1999,
behalf of the Board, I thank BDO for with General Manager Kellie Dewar the full bench of the State Industrial
their assiduity and professionalism. and her team for the friendly and Relations Commission must be satisfied
I commend to members the professional delivery of these services. a majority of members have agreed by
Independent Auditor’s Report. ballot to do so. I’m pleased to report
In response to the survey question that members endorsed deregistration
‘which service members valued’, with overwhelming support.
Advocacy 72 per cent of respondents nominated
Under our Rules, advocacy is a primary industrial relations whilst 63 per On behalf of the Board, I thank Ted
duty in the interests of employers cent designated industry updates. Kowalski and Dr Paul Murray for their
connected with the motor trades. Other services such as technical service and advice to members on
Throughout the past eight years, information, legal advice and motor trades and employer matters.
General Manager Kellie Dewar has consumer complaints rated well.
I commend to members
carried the advocacy responsibility,
The 11 divisions that are the Industrial Relations Manager
resulting in our standing as the peak
cornerstones of the Association rely on Ted Kowalski’s report.
body representing the motor trades
being recognised and respected the support services provided by Kellie
by all levels of government. Dewar and her staff. Each Divisional Industry Awareness
Over the past year, the full suite of
Chair, in their respective report, has - Public Relations
acknowledged the individual care
advocacy tools has been used to Integral to industry awareness and
delivered by Kellie’s team in processing
public relations is increasing the
articulate the Association’s policies issues and the high standard of
Association’s profile, knowledge of
and views. These include engagement professionalism in assisting them with
policies and views across all media
with stakeholders, deputations, letters, their committee work and policies.
platforms. Over the past 12 months,
briefs, submissions, appearance before
On behalf of the Board, I thank your Association has enhanced
parliamentary committees and fora
Kellie Dewar and her team for its communication capability both
attendance. Priority issues addressed
their professionalism, service and in print and electronic form.
included responding to the Queensland
Government’s Biofuels Mandate commitment to the membership.
The Motor Trader magazine is in its
policies, the Queensland Parliamentary 82nd year of publication as the voice
I commend to members General
Legal Affairs and Community Safety of the motor trades and is one of the
Manager Kellie Dewar’s report.
Committee’s Inquiry on Lemon oldest trade magazines in the nation.
Laws, the Australian Consumer There are 11 editions each year
Law Review, and the National Industrial Relations containing columns from senior officers,
Transport Commission’s Regulatory The priority for our Industrial Relations promotional stories about members
options for automated vehicles. team led by Ted Kowalski, assisted by and their businesses with emphasis on
04 Motor Trades Association of Queensland Industrial Organisation of EmployersThe Professional Circle embodies training delivered
by the MTAI with the philosophy of ‘the right training,
in the right place and in the right way’.
skills and training. Produced in-house, training organisation (RTO) entering pathway for students to enter the
editor Jonathan Nash ensures it is a into vocational training of automotive automotive industry. To help deliver
source for motor trades’ information, traineeships and apprenticeships. the program to regional areas, the
policy and advocacy news and Since that time, the MTAI has grown to MTA Queensland invested in a Mobile
entertainment. Jonathan too, is the be the premier provider of automotive Training Unit - a fully-equipped mobile
editor of the Australian Tyre Dealer vocational training in Queensland. ‘workshop’ designed to enable
which is the authority on tyre industry automotive training in any location.
issues. It is distributed nationally to The Professional Circle embodies
a wide readership six times a year. training delivered by the MTAI with Hands-on training has been enhanced
the philosophy of ‘the right training, by industry donors lending or
Further developing our digital marketing in the right place and in the right way’. providing equipment, training aids,
capacity, and the capability to tools and specialist vehicles. In
support members desiring to create Highlighting this approach, for
particular, the generosity of Century
and benefit from this promotional example, the MTAI developed a new
Yuasa, Tony Bonanno and Suncorp
technique, has been a priority. For training course to help businesses
is acknowledged and appreciated.
this purpose, the MTA Queensland familiarise themselves with hybrid
website has been refreshed and vehicles. The Hybrid Electric Vehicle On behalf of the MTA Queensland
expanded, and an increased social Introductory Course was designed Board, I thank the MTAI Board
media presence across the online specifically for automotive repairers and General Manager Paul Kulpa
channels of Facebook, Twitter, who want to understand hybrid for the successful delivery of a
LinkedIn and YouTube has enhanced technology and associated safe work central element of our Rules which
communication and the sharing of practices. In addition, an Advanced includes ‘promote and encourage
content with members, stakeholders Hybrid Electric Vehicle Course has all forms of education and training
and the public. This has been been introduced to the MTAI training supportive of the development
strengthened with the appointment of a portfolio. In an environment in which of the motor vehicle industry’.
Digital Communications Coordinator. hybrid and all-electric vehicles
are becoming more common, the Appreciation is extended to the
Together, these media platforms course offers industry professionals current MTAI Board comprising of Chair
contribute to establishing the comprehensive training in a sector of Mr Ian Lawrence, Deputy Chair and
credentials of the Association to industry that will continue to grow. Director Mr David Fraser, Directors Mr
members, stakeholders, government
Alan Bonsall and Mark Brady, General
agencies and the public by The past year has seen the MTAI
Manager Training Paul Kulpa, MTAI
disseminating the views and news commence new training programs
trainers and staff for their commitment
of our several industry sectors. in conjunction with its full suite of
and passion to the training of students
accredited courses. These included
On behalf of the Board I thank editor and for embedding within the MTAI
training programs under the State
Jonathan Nash and his team for the a culture of respect and learning.
Government’s Skilling Queenslanders
insightful and enjoyable automotive I acknowledge the service of former
for Work Initiative designed to provide
stories in the publications and Director Steve Ghost and welcome
skills development, training and
distributing timely relevant information MTA Queensland Secretary and QMID
job opportunities to unemployed,
across our communication platforms. Chair Paul Peterson as a Director.
disengaged and disadvantaged
Queenslanders. A new pre-vocational I commend General Manager
Training course called Auto Initiation was Paul Kulpa’s comprehensive
The Association is now in its 41st introduced under the Community report to members.
year of training people for the motor Work Skills element of the Skilling
trades. Commencing in 1975, basic Queenslanders for Work Initiative. It
business training courses were has been delivered by MTAI trainers in President’s Ball
provided for its members and staff. regional areas and offers automotive The precedent has been set
In 1997, with the deregulation of the training in ‘life skills’ such as motivation, for the annual President’s
vocational training market, the MTA financial management, literacy and Ball to be a celebration of
Institute (MTAI) became a registered work placement. It provides a solid achievement and camaraderie.
Motor Trades Association of Queensland Industrial Organisation of Employers 05Chairman’s Report continued
The MTA Queensland Board is committed to the
Rules on which it was founded and has resolved
to continue to apply best practice governance to
all its endeavours.
In its third year, the event held on
31st October 2015 at the Hilton
In Memoriam
To all members who have
Brisbane, was no exception. It was
experienced bereavement, we
hosted by Brisbane radio personality
extend sincere sympathy.
Paul Campion with speakers including
Suncorp National Industry - Strategic
Operations Manager Rob Barlett, Congratulations
Capricorn Society Head of Sales On behalf of the Association,
Australia Dale Durden, MTAA Super I congratulate all members who have
CEO Leeanne Turner and myself. won prestigious awards and received
recognition for business excellence.
The function provided me with the
platform to launch the Professional
Circle. A video presentation explained
The Future
the Professional Circle concept. The MTA Queensland Board is
committed to the Rules on which it was
The highlight of the evening was the founded and has resolved to continue
announcement of the Apprentice to apply best practice governance to
of the Year and the Innovation and all its endeavors. For 87 years, at one
Community Awards. Selected from a time or another, these core principles
field of seven nominees, the winner have been the beacon for motor trades’
of the Apprentice of the Year Award employers to prevail through diversities
such as ‘the great depression’, a
and the MTAA Super prize of $2,000
world war, credit restrictions of the
was Luke Roxburgh from Absolute
20th century, a global financial crisis,
Car Care in Brisbane. Congratulations
several severe climatic catastrophes
to Luke and a sincere ‘thank you’ to
and great technological change. Central
MTAA Super for their generosity. to our belief is entrepreneurialism
The MTA Queensland Community and a culture of service to our
customers and the general public now
Award was presented to the Bruce
expressed in the Professional Circle.
Lynton Automotive Group for their
generous and ongoing support to a The Association’s challenge is to
wide range of charities and community prepare for, and adapt to, on-going
initiatives. The MTA Queensland changes in the motor trades that
Innovation Award was presented inevitably will occur during this century,
to David Mohr of Chip Tyre for tyre provide high quality advocacy on behalf
recycling which meets all Environment of members, consolidate our position
Protection Authority standards. as Queensland’s peak motor trades
organisation and provide the leadership
to fulfill the Object of our Rules.
Annual Golf Day
The 67th Annual Motor Trade Golf I commend this report to members.
Tournament was held on Thursday 20th
David Fraser
October at the Nudgee Golf Club.
Chairman, MTA Queensland
It is an 18-hole Stableford competition
with players competing for the Motor
Trade Cup. The winners received
a replica of the Cup and a special
trophy. On behalf of the Board, I thank
members who donated trophies.
06 Motor Trades Association of Queensland Industrial Organisation of EmployersSecretary’s Report
. . . during 2016/17, the focus will be on building
the membership and expanding the Association’s
commercial activities and offerings.
The financial accounts, as presented, operating activities, but has invested
were audited by BDO Audit Pty Ltd. in property, plant and equipment and
shares (under Investing Activities) that
Financial Results 30th June 2016 together amount to a sum greater
than the operating cash profit. These
Deficit attributable to members of investments were made to continue
the Organisation improvements that will enable the
Paul Peterson This year’s deficit attributable to Association to deliver quality products
Secretary members of the organisation was and services to members.
MTA Queensland $621,913. This was due to the decrease
General comments
in revenue of more than 8 per cent.
Significant operating income changes Significant initiatives have been
during 2016 compared to 2015 were: - developed during 2015-16 to establish
wider engagement with the automotive
• Grant income of $632,428. The grant community. A commitment to the
in the previous year represented the concept of the Professional Circle
Apprenticeship Mentor program which and the development of strong and
completed in June 2015 growing communication with members,
• Training income decreased by more industry and the public has seen the
than 2 per cent. This was a result of investment in online engagement -
a reduction in apprenticeship student including through the MTA Queensland
numbers nationally website and social media avenues
• MTAA House dividends decreased – begin to show solid returns.
significantly from $163,400 to $47,500 MTA Queensland has been faced
Balance Sheet with challenges within the Vocational
Education and Training industry with
The equity position of the Association
increased competition over the past
remains strong at $15,181,950.
few years from an increased number of
• MTA Queensland holds 19 units, of private providers now delivering flexible
a total 115 units, in MTAA House delivery models within the automotive
in Canberra that has a fair value of industry, as well as a decline in school
$2,181,083. This investment currently leavers entering apprenticeships.
has the consent from 83.5 per cent Demand for vocational education
of Unit Holders to put the property up from school leavers has declined due
for sale with the minimum acceptable to government making available a
sale price to be set at not less than greater number of places for university
the current valuation undergraduate students. Consequently,
• Investment portfolio with Dalton during 2016/17, the focus will be
Nicol Reid comprising investments on building the membership and
in ordinary shares listed on the expanding the Association’s commercial
Australian Securities Exchange. Value activities and offerings. Delivering
at the end of the reporting period was quality services and representation to
$1,335,044, an increase of 3.7 per members remains at the heart of the
cent. Since March 2013, the portfolio MTA Queensland’s strategy and vision.
has returned approximately 11.22
I would like to thank all the members for
per cent p.a. using the internal rate of
their support and look forward to this
return, not including franking credits
continuing for many years to come.
Cashflow Paul Peterson
• The Association ran at a profit on its Secretary, MTA Queensland
Motor Trades Association of Queensland Industrial Organisation of Employers 07Group Chief Executive’s Report
My initial focus has been to establish the platform
from which to advance the benchmarks of advocacy,
services, support, training and innovation in the best
interests of our members.
The Motor Trades Association of • The establishment of a business
Queensland Board appointed me to development team to promote and
the role of Group Chief Executive in grow the MTA Queensland and the
May 2016. It has been an honour Professional Circle;
to return to the MTA Queensland to • Cooperation with interstate Motor
implement the Board’s decisions and Trades Associations to establish a
policies, provide the leadership to national collaborative arrangement;
Brett Dale the corporate office and to serve the and
Chief Executive Officer membership of all our divisional groups.
• Negotiations on training programs
MTA Queensland with federal and state training entities.
Although a short partnership and tenure
to date, the team and I have hit the
To implement these across the Group,
ground running. My initial focus has been
and to achieve positive outcomes, relies
to establish the platform from which to
on the professionalism and goodwill
advance the benchmarks of advocacy,
within the corporate office. I thank
services, support, training and innovation
General Managers Kellie Dewar and
in the best interests of our members.
Paul Kulpa, CFO Kathy Winkcup and
This has required a multifaceted
all staff for their courtesies to me
approach built on collaboration,
during a period of significant
inclusiveness, professionalism and trust
management change, for their
with staff, members and the broad range
willingness to respond to new goals
of stakeholders.
and to enthusiastically advance the
Increasingly and consultatively I initiated: MTA Queensland Group.
• Staff engagement mechanisms;
• Interactions with Divisional Chairs;
The motor trades and the
• The procedures to implement the
economy
Group’s 2016-18 Strategic Plan; Those of you who have followed my
• The membership growth strategy; column in Motor Trader magazine
in recent months will have noted my
• The advocacy actions to raise the interest in the economy and its impact
profile of the Association: on the motor trades. Indeed, in several
» within the retail, service and repair reports from the MTA Queensland
sectors of the motor trades; divisional chairs, they indicate differing
» with local and interstate business circumstances. Some express
stakeholders; and ‘a positive trading year’, including
» with political representatives at significant membership growth, whilst
local, state and federal levels others experienced ‘patchy/varied
through communications and direct trading conditions’ with a limited
engagement; increase in new personnel and static
renewals including business closures.
• The implementation of effective
Although business volatility prevailed,
corporate governance arrangements
there was optimism particularly with
for relationships, systems and
‘the Professional Circle championing
processes to ensure compliance with
the MTA Queensland members’ high
the Association’s rules. This includes
industry standards for workmanship.’
reviewing corporate risk, occupational
health and safety, and member Consistent themes were identified
engagement strategies; by Chairs as impacting on their
• The activity schedule for the 2016-17 businesses in the past financial
financial year; year. These comprised challenging
08 Motor Trades Association of Queensland Industrial Organisation of EmployersMembers have embraced the Professional Circle,
recognising the marketing advantage of being
‘in the circle’ with the associated branding in
their workplace and office.
government policies, the long lead-up The economic outlook for the coming
to the federal election; the appreciating financial year depends on whether
Australian dollar; fluctuating consumer the ‘glass is half full or half empty’.
confidence; the transition to a services Corporate Partners Dun and Bradstreet
and broader based economy after the (D&B) produce and circulate the
resources boom with the consequential Business Expectations Survey. In its
impacts on regional businesses and final quarter for 2016 edition, it stated
communities, and regulatory obligations. that 54.2 per cent of businesses are
The economic message from the more optimistic about growth in the next
membership is that to progress and be 12 months compared to 2015, while
profitable, business needs an economic, 34.1 per cent are less optimistic and
industrial and financial environment that 11.8 per cent are undecided. In the year
ahead, 15.4 per cent of businesses see
provides certainty, enabling confidence
weak demand for their products and
to invest, expand, maintain and create
services as the biggest barrier
the jobs of the future.
to growth, while 13.2 per cent see
The MTA Queensland’s purpose is utilities and operational costs as the
to deliver the services and policies biggest barrier.
to members for their businesses
For all members, I trust your economic
to prosper and meet ‘change’ with outlook is more than ‘a glass half
knowledge and confidence. To full’ and that 2016-17 is a year of
assist the membership with their certainty, confidence and prosperity.
businesses, the MTA Queensland I undertake to concentrate our efforts on
drew on its core principles of ‘trust promoting the benefits of our members’
and professionalism’, which is at the businesses to consumers through the
heart of its philosophy and culture, Professional Circle campaign.
to establish the Professional Circle.
Underpinning it are the 10 commitments I thank the Board for entrusting me
which act as vital credentials to the with the role of Group Chief Executive
public on the professionalism and which I undertake with enthusiasm and
trustworthiness of the motor trade diligence in the best interests of the
with which they transact business. MTA Queensland membership.
These are: Honesty; Professionalism; Dr Brett Dale DBA
Transparency; Courtesy; Integrity; Care; Chief Executive Officer,
Clarity; Proactivity; Accountability and MTA Queensland
Compliance.
Members have embraced the
Professional Circle, recognising the
marketing advantage of being ‘in the
Circle’ with the associated branding
in their workplace and office. Your
business is not only part of the
Professional Circle but a key contributor
to the automotive value chain. To
put that into perspective, there are
some 13,000 automotive value chain
businesses, employing more than
90,000 people, generating in excess of
$14.5 billion annually.
Motor Trades Association of Queensland Industrial Organisation of Employers 09Member Services and Support
Advocacy requires substance and patience. In the
past year there have been policy achievements at
both Commonwealth and state levels in which we
can take pride and highlight.
of automotive industries such as smash
Advocacy repair, retailing and service parts to
Our approach to advocacy and policy engage in competition on their own merits
work has always been about being and provide enhanced consumer choice.
consistent with beliefs and positions and
engaging in the process with all levels of At the state level, important to achieving
government. The MTA Queensland has outcomes for the membership are the
been very successful with its advocacy constructive working partnerships with
Kellie Dewar
and members can take pride in the the Office of Fair Trading (OFT), the
General Manager
achievements that have been to the Department of Transport and Main
MTA Queensland
advantage of their business operations. Roads (TMR) and the Department
of Energy and Water Supply (DEW).
The content of our submissions was
Through collaboration with TMR Officers,
quoted in part in two separate reports.
a resolution to motorcycle brake
The first was in the Queensland
testing to the benefit of all parties was
Parliamentary Finance and Administration
achieved. Equally, by working with the
Committee report relating to the Workers’
OFT, positive outcomes were achieved
Compensation and Rehabilitation and
for the Automotive Remarketing Division.
Other Legislation Amendment Bill
Sharing data with the OFT from the
2015. The second was in the Senate
Association’s ‘Dob in a backyarder’
Economics Legislation Committee report
website enabled Fair Trading officers to
on the Treasury Legislation Amendment
identify locations where it was suspected
(Small Business and Unfair Contract Bill
that illegal activities were taking place.
2015) Provisions.
Over the course of the operation, 32
Advocacy requires substance and businesses were identified as trading
patience. In the past year, there have illegally and compliance action was
been policy achievements at both taken against them.
Commonwealth and state levels in
Advocacy and policy work is about the
which we can take pride and highlight.
A long term strategic policy goal from medium and longer term goals and
the commencement of the Australian we have been contributing to some
Consumer Law process has been to policy agendas over many years - some
extend unfair contract term protections spanning over a decade and others in
to small business. After seven years of shorter bursts. The latter has been the
advocacy, the standard form contracts case with the Biofuels Mandate over
for unfair contract terms for contracts the last 12 months. As detailed in the
entered into or renewed on or after SSCSAQ Chairman’s Report, we have
12 November 2016 comes into effect. made five submissions and participated
in seven meetings and other
The second relates to reform of S46 stakeholder engagement activities since
(misuse of market power) of the the last Annual Chairman’s Report.
Australian Competition and Consumer
Act. In several submissions, our policy Extensive representation of member
position has been for an ‘effects test’ interests by the Association over the
as the determinant of the misuse of last 12 months are detailed below:
market power. The Bill to implement this
Letters
measure is in the consultation process
and the trust is that it receives the • Congratulations to Prime Minister
necessary support to pass both Houses Hon Malcolm Turnbull Government
and become law. This policy, from our Ministry with portfolios relevant to
perspective, will increase the capacity the motor trades
10 Motor Trades Association of Queensland Industrial Organisation of EmployersGetting out and about to see our members is
key on my calendar with visits completed in
Townsville, Atherton and Cairns.
• Congratulations to Leader of the • Jobs Queensland Bill 2015
Opposition Hon Bill Shorten and
Regional Visits
• Compulsory Third Party Scheme
Shadow Ministers with portfolios Getting out and about to see our
Review
relevant to the motor trades members is key on my calendar
• Small Business and Unfair Contract with visits completed in Townsville,
• Congratulations to Queensland Terms Bill 2015 Atherton and Cairns. Our next
Senators and House of
• Australian Consumer Law Review schedule highlights Hervey Bay/
Representative Members on their
• Workers’ Compensation and Maryborough, Bundaberg, Toowoomba
election
Rehabilitation and other Legislation and the Sunshine Coast. Our corporate
• Congratulations to Hon Tim Nicholls partners generously gave up their
Amendment Bill
and Shadow Ministers with portfolios time to come along on our North
relevant to the motor trades • Treasury Legislation Amendment
Queensland road trip and will be
(Small Business and Unfair Contract
• Congratulations to Hon Stirling joining us again for our next schedule
Bill 2015) Provisions
Hinchliffe on appointment as Minster – where available.
for Transport • Discussion paper - Regulatory options
for automated vehicles These meetings allow members to
• Letter to the Member for Forde Bert express their views on local industry
• Liquid Fuel Supply (Ethanol and
Van Manen supporting his advocacy issues, give us an opportunity to
Other Biofuels Mandate) Amendment
for small business tax policy promote MTA Queensland services,
Bill 2015
• Pre-budget priorities letter to the activities and the advantages of being
• Response to the Department of
Queensland Treasurer Hon Curtis Pitt in the Professional Circle for members’
State Development’s “Queensland
• Pre-budget priorities letter to the businesses, and allow our corporate
Biofutures 10-Year Roadmap”
Australian Treasury’s Budget Division partners to promote their services.
• Response to the Queensland We will keep you posted through my
• MTA Queensland Federal Election Government’s “Toward a clean Viewpoint column in Motor Trader on
Policy Initiatives - Leaders of the energy economy: achieving a biofuel the development of our visit schedule
major political parties mandate for Queensland” so be sure to check when we might be
• Letter to Minister for Energy, Biofuels • Biofuels Mandate Implementation in your area and come and say hello.
and Water Supply concerning the Paper 1 - Retail Threshold We’d love to see you there.
petrol price summit
• Biofuels Mandate Implementation
Submissions - Biofuels Mandate Exemption Communication
Guideline
• Vehicle Emissions Discussion Paper In addition to calling on our members
• Biofuels Mandate Implementation - face to face, we rely on many different
February 2016
Proposed Sustainability Criteria forms of communication, including
• Advocating for small business and
my Viewpoint column. To ensure
family enterprises Hearings
these are working effectively, please
• Australian Small Business and Family • Lemon Laws - An Inquiry into ensure we have the correct contact
Enterprise Ombudsman Bill 2015 consumer protections and remedies details for your business - especially
• Options to strengthen the misuse of for buyers of new motor vehicles email addresses. The best contact
market power • Ethanol and Biofuels Mandate point is someone who is across the
• Treasury Legislation Amendment operation and can distribute relevant
(Spring Repeal Day) Bill 2015 Fora information to the right person in
State Government’s Inaugural Advance the business.
• Motor Accident Insurance
Commission - review of the limits Queensland Innovation and Investment Liaison with members in the field
to apply to Compulsory Third Party Summit is the responsibility of divisional
premiums for quarterly assessment executives Colin Fitzpatrick (Tweed to
Deputations
periods the Brisbane Rivers and the Western
• Lemon Laws - An Inquiry into • Office of Fair Trading areas), Ian Cole (Brisbane River
consumer protections and remedies • Department of Transport and north side to Bundaberg) and Andy
for buyers of new motor vehicles Main Roads O’Hearn (Gladstone to Cape York).
Motor Trades Association of Queensland Industrial Organisation of Employers 11Member Services and Support continued
Three significant initiatives implemented over the past
12 months have been the Professional Circle, the Customer
Service Management (CRM) system, and communications
expansion to include the full social media suite.
The divisional executives provide advice half of Australian businesses missing business with a vast audience is here to
from their field contacts into the several out on the potential business that can stay and the MTA Queensland can help
motor trades’ divisions. be generated through online avenues. you to promote your business in this
digital domain. For those of you who
The MTA Queensland has embraced
Significant initiatives these opportunities, transforming how
have yet to do so, now it the time to get
online and embrace this opportunity.
Three significant initiatives implemented it communicates and engages with
over the past 12 months have been members, the industry and the public.
the Professional Circle, the Customer Through channels including Facebook, Industry guides
Service Management (CRM) system, Twitter, YouTube and LinkedIn, we can Personal Property Securities
and communications expansion to now instantly let you know of industry Register
include the full social media suite. The updates, industrial relations news,
CRM involved a holistic change to our new courses available through the The Australian Financial Security
administrative and communications MTA Institute and of the successes Authority has released an important,
tasks. The Professional Circle continues and achievements of members and helpful and useful guide to the
to evolve as we connect consumers apprentices. Personal Property and Securities
with the concept and benefits of dealing Register (PPSR). The guide points
with a member they can trust that is These channels also allow us to out that ‘Personal Property’ translates
‘inside the Circle’. The Professional promote members’ businesses and to ‘Goods/Assets’ and ‘Securities
Circle represents the benchmark of the response to our presence in the Register’ to ‘Debt’. It is intended to
industry standards and embraces social media arena has been very help businesses not familiar with the
all things that make a difference to positive – the number of people ‘liking’ practical implications of the PPSR and
everyone dealing with a business in the the MTA Queensland Facebook page explains how businesses might benefit
motor trades. Ensure you prominently has increased more than 350 per cent
from using the national online system.
display the Professional Circle material in the past six months.
The guide is on our website and also
to provide a clear distinction that you may be accessed at www.ppsr.gov.au.
The MTA Queensland is your
are an MTA Queensland member who is
Association, representing you, and there
‘inside the Circle’. Guidance on the Uncollected
is nothing we want to do more than
Goods Act
to share your stories with our online
Social Media audience. An example of just how far The Disposal of Uncollected Goods
We are in a period of great change the content we promote can reach is Act 1967 (“the Act”) prescribes how
when it comes to how we communicate a Facebook post announcing one of and when the disposal of uncollected
with each other. MTAI’s apprentices being awarded the goods can occur and what must be
Ulysess Club Australia Apprentice of done if there is a dispute about the
According to the Australian Bureau the Year Award for the Qld/NT zone. return of the goods. Any goods that
of Statistics (ABS), 86 per cent of Just one Facebook post showcasing are accepted in the course of business
households in Australia have access this fantastic achievement reached more for inspection, custody, storage, repair
to the internet and, on average, people than 2,900 people across the state. or other treatment, and intended to
spend 10 hours a week of their
personal time online. And yet, though This is the type of news and content be re-delivered may, if uncollected,
these statistics would seem to make that the Association strives to promote be sold under the provisions of the
it obvious that every business would - news that is positive, keeps the future Act. Of particular importance to motor
be more profitable if it were to have an generation of our industry involved and traders are the special provisions in
online presence, figures suggest this engaged, and spreads the word to the Act applicable to the disposal of
opportunity is being missed by many. the public that the automotive industry uncollected motor vehicles.
offers credible, value-added and
The ABS reports that 98.4 per cent of Our Legal Partners, Bennet and Philp,
fantastic career opportunities for people
businesses had internet access but only developed a guide to the Act for
of all ages.
48.6 per cent had a web presence and motor traders, and it is available to our
a mere 34 per cent had a social media Social media, websites and the members for reference. Please contact
presence. That translates to more than internet’s ability to connect your us for a copy.
12 Motor Trades Association of Queensland Industrial Organisation of EmployersOur divisional committees go to the heart of our
structure. Specifically, their role is established in the
MTA Queensland constitution which is to ‘more effectively
implement the Objects of MTA Queensland’.
SCAMS: What you need to know to national, state and territory membership, industry divisions are
about scams targeting small consumer protection agencies vital for the substance and quality of
business the dialogue. Ideally, the membership
Motor vehicle sales & repairs - should be diverse and effective in
Scams that target small business are an Industry Guide to the Australian providing the foras for the voicing of
becoming increasingly sophisticated Consumer Law views and issues for resolution or
and scammers will go to great lengths
to convince you that the documents This guide provides information on the advocacy. Over the longer term, the
they send, or the offers they make, are ACL for the motorcar and motorcycle industry divisions form the nucleus from
legitimate and genuine. However, it’s sales and repair industries. which future industry leaders emerge.
easy to copy or modify letterheads, At present, some industry divisions have
It covers issues where industry bodies
names and logos to make them look casual vacancies which need to be
have requested more detailed guidance
real, and it’s simple to create phony
and where consumers have frequently filled in the best interest of the sector.
websites, use fake credit cards or
reported to national, state and territory I encourage members to consider
cheques and obtain business details
consumer protection agencies. serving on industry committees and
such as your name and address
contribute to the strategic thinking and
through public listings or from your This information will be relevant to: leadership on industry policy positions.
website. You can protect yourself and
• licensed motor vehicle traders The MTA Queensland’s advocacy is
your business by being aware
(including of cars and motorcycles) reliant on the diversity and competency
of the common scams targeting
of views emanating from its industry
small businesses. • mechanics and repair shops
divisions.
Guidance on the Australian • motor vehicle manufacturers
• motor vehicle industry associations Teleconferencing infrastructure
Consumer Law (ACL)
continues to provide members with
Over time we have issued information Guides for businesses and legal immediate access to meetings and
on many resources relating to the ACL practitioners can be found on the discussions. This ensures that any
and I am providing the following as a ACCC’s business page, specifically: member, regardless of location in our
quick reference list. decentralised state, can engage in
• unfair contract terms
divisional meetings.
National guidance on aspects of • consumer guarantees
the ACL has been developed and is
• consumer product safety
updated by the Australian Competition Corporate Partners
and Consumer Commission (ACCC), • sales practices
Our corporate partners are integral
the state and territory consumer • avoiding unfair business practices to the spread of additional benefits
protection agencies, and, in relation to members and I thank them for
to financial services, the Australian
Securities and Investments Commission
Industry Divisions their ongoing support to the MTA
Queensland and acknowledge:
(ASIC). Our Divisional Committees go to the
heart of our structure. Specifically, • MTAA Superannuation – our
Rental Vehicle Industry – an Industry their role is established in the MTA superannuation partner
Guide to the Australian Consumer Queensland constitution which is to • Capricorn Society Limited – offering
Law ‘more effectively implement the Objects services that include access to a
of MTA Queensland’. In a nutshell, these huge network of suppliers, instant
This guide provides information on the
are to promote, advocate and protect credit equipment finance and
ACL for car rental businesses.
the interests of employers and the motor much more
It covers key aspects of the law such as trades and promote and encourage
• Commonwealth Bank – offering
contract terms, deposits and refunds, all forms of education and training to
members some of the lowest EFTPOS
focusing on issues where: develop the sector.
charges and other benefits
• industry bodies have requested more For the MTA Queensland to be • Dun and Bradstreet – the nation’s
detailed guidance for business an effective advocate to all levels foremost credit control and debt
• consumers frequently report problems of government on behalf of the collection agency
Motor Trades Association of Queensland Industrial Organisation of Employers 13Member Services and Support continued • Guard Insurance – specialists in insurance and risk management solutions • Our Auto Tech-Centre – access to the largest technical library in the southern hemisphere • Our Auto Digital – for all your website requirements • Australian All Energy Solutions – specialists in installation of solar systems • Bennet and Philp – for legal advice Membership Team I take the opportunity to highlight the professional contribution of all staff at MTA Queensland to support our members. All staff underwent extensive training for the new CRM system and I thank them for mastering the required skills. This system will improve, monitor and measure our activity, service and interactions with members to ensure it is of a consistently high standard. Sincere thanks to MTA Queensland Chairman David Fraser, Committee Chairmen, and Committee and Board members for their leadership, valued input and professional approach to representing their respective divisions and districts. Kellie Dewar General Manager, MTA Queensland 14 Motor Trades Association of Queensland Industrial Organisation of Employers
Unfortunately, the federal electoral turmoil that we
have experienced over the last 12 months has also
meant that much needed legislative changes to the
Fair Work Act have not been addressed.
Four-year review of Redundancies and Unfair
Modern Awards Dismissal Claims
The Fair Work Commission continues The last 12 months have seen a
its four-year review of Modern Awards. significant number of members seeking
This process commenced in mid-2014. advice on handling redundancies brought
The two primary awards that apply about by a drop-off in work. Regional
Ted Kowalski to the motor industry – the Vehicle centres have been affected by the
Manager Industrial Relations Manufacturing Repair Services and closure of mines while many metropolitan
MTA Queensland Retail Award and the Clerks Private members have also seen reduced
Sector Award – have had some business necessitating keeping staff
changes made as a result of the review numbers at minimum viable levels.
but their finalisation appears to be
unlikely until the first quarter of 2017 Unfair dismissal claims have been,
thankfully, less prevalent this year and
The Fair Work system, which we were every matter in which we have assisted
told at its introduction in 2010 would members has been settled at the
be so simple that businesses would informal conference stage.
no longer need to seek the advice of
lawyers to determine its requirements,
has proven to be rather more complex
Courses
and in need of modification than MTA Queensland runs regular courses
originally thought. Unfortunately, the throughout the state on topics that cover:
federal electoral turmoil that we have • Understanding The Fair Work Awards
experienced over the last 12 months applicable to the motor industry and
has also meant that much needed the National Employment Standards
legislative changes to the Fair Work Act
• Employment record keeping
have not been addressed. We can only
obligations
hope that the coming year will bring
some resolution of the outstanding • Handling a dismissal – correct
matters so that businesses can expect process for termination and how to
a period of stability and certainty. handle a claim that has been lodged
• What to do about workplace bullying,
harassment and discrimination
Setting of Annual National
• Employer Workplace Health and
Award Wage rates Safety obligations
The Fair Work Commission continues
to conduct its annual wage reviews Material on all the above topics is
- a process that commences in late available in the members-only portal on
September and runs to late May of the the MTA Queensland website.
following year. This year saw a 2.4 per
cent across-the-board increase to all
adult award rates - which applied from
Approved Governance and
the 1st July 2016. This was a marginal Financial Management Training
drop from the 2.5 per cent increase The Association has complied with
that been awarded in 2015. The annual the Fair Work Registered Organisations
reviews have seen the tradesman’s rate Act requirement that Board members
go from $17.46/hr from 1st July 2010 and officers undergo approved
to $20.61/hr from 1st July 2016. This training in governance and financial
represents an 18 per cent increase in management. Previously, the MTA
the award rate over that time. Queensland had to rely on external
Motor Trades Association of Queensland Industrial Organisation of Employers 15Member Services and Support continued service providers for this training. A specific program has been instituted that can be accessed by new Board members and can be provided to other Registered Organisations. Deregistration of State Association The MTA Queensland has been representing its members, and the motor industry, for more than seven decades. For the greater part of that time the majority of its members were covered by state awards and, consequently, most of its work was conducted through the state industrial relations system. With the advent of the Work Choices and then the Fair Work system, all members are now in the federal industrial relations system. Currently, the Association has registration as an employer organisation under both the Queensland and federal industrial legislation. There is no longer a necessity for the Association to retain its state registration. In fact, having registration in both the state and federal systems is unnecessarily cumbersome and time consuming – two sets of rules need to be maintained as well as ensuring that all activities meet the often different requirements of state and federal industrial laws. The Queensland Industrial Relations Act allows a state-registered employer organisation to seek deregistration as long as a certain process is followed. We are now in the final stage of making our application for deregistration. We sincerely thank all members who registered their vote. This forms a key part of the application process as the Full Bench needs to be satisfied that the majority of members have agreed. Ted Kowalski Industrial Relations Manager, MTA Queensland 16 Motor Trades Association of Queensland Industrial Organisation of Employers
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