NHS North East Hampshire & Farnham Clinical Commissioning Group Delegated Primary Care Commissioning Committee Meeting in Public - PCTs 03,04,05 ...

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NHS North East Hampshire & Farnham Clinical Commissioning Group Delegated Primary Care Commissioning Committee Meeting in Public - PCTs 03,04,05 ...
NHS North East Hampshire & Farnham Clinical
                   Commissioning Group
Delegated Primary Care Commissioning Committee Meeting in
                         Public
                 PCTs 03,04,05 - Aldershot Centre for Health
               12 February 2020 09:30 - 12 February 2020 11:00

                                                                 Overall Page 1 of 57
Delegated Primary Care Commissioning Committee
                           Wednesday 12th February 2020 between 09:30 and 11:00
          Room PCTs 03,04,05, 4th Floor Aldershot Centre for Health, Hospital Hill, Aldershot, GU11 1AY

                                                    Meeting in Public
                  Ite
          Time    m                        Item                         Lead         Type     Purpose
                  no.
         09:30    1     Welcome and Apologies                       Chair         Verbal

                  2     Quoracy                                     Chair         Verbal     To note
                        The Terms of Reference require:
                        1 Lay Chair/Vice-Chair, 1 GP member, 1
                        Executive member and 1 other clinical
                        member (voting members)
                  3     Declarations/ Conflicts of Interest         Chair         Paper      To note
                        To note any changes to the Register of
                        Interest and for Members to declare any
                        conflicts of interest for agenda items
         09:35    4     Draft Minutes of the meeting held on 15th Chair           Paper      To approve
                        February 2020 and Action Tracker

                  5     Matters Arising                             Chair         Verbal     To note

         09:40    6     Risk Register                               Chair         Paper      To note

         Items affecting all aspects of primary care functions

         09:45    7     Estates Projects Lessons Learnt             Claire Gunn   Paper      To discuss

         10:05    8     Frimley ICS GP Transformation Steering      Lauren        Paper      To discuss
                        Group update                                Pennington
         10:10    9     Referral Management Service update –        Lauren        Verbal     To discuss
                        Farnham primary care network                Pennington
         10:15    10    Development of primary care networks        Lauren        Paper      To discuss
                        and priorities for 2020/2021                Pennington
         10:35    11    Quality in Primary Care                     Steve Clarke Paper       To note

         10:40    12    Primary Care Finance Report                 Dan Williams Paper       To note

         10:45    13    Any items for escalation from Primary       Lauren        Paper      To discuss
                        Care Operational Group                      Pennington
         10:50    14    Forward Work Planner                        Chair         Paper      To note

         10:55    15    Any other business                          Chair         Verbal     To discuss

         11:00    16    Close

                        Date of the next meeting:

                        Wednesday 11th March 2020

0. Agenda DPCCC Public 12.02.20 v2.docx
                                                                                            Overall Page 2 of 57
Delegated Primary Care Commissioning Committee
                                                      Conflicts of Interests Register (as at 4 February 2020)
  First Name      Surname        Role                                             Declared Interest - Name and Nature of Business
  Martin          Ballard        Clinical Director                                SALUS shareholder
                                                                                  GP Advisor - Clare Park
                                                                                  FICS Director
                                                                                  GP Partner at Downing Street Group Practice, Farnham
                                                                                  OOH
  Karl            Bennett        Governing Body Clinical Director and Caldicott     Shareholder in SALUS
                                 Guardian                                           Wife is senior partner at Station Road surgery, part of Surrey Heath CCG
                                                                                  GP Partner at Oakley Health Group (previously GP Partner with Hartley Corner
                                                                                  Surgery since 01/04/01).
                                                                                  Governing Body Clinical Director for IT, Community and New Models of Care,
                                                                                  End of Life
  Melanie         Bessant        Deputy Director of Quality and Nursing             No interests to declare
  Peter           Bibawy         Clinical Chair                                   Cambridge Practice (D2A) Discharge to Assess Bed assessor in Ticehurst
                                                                                  Nursing Home, Aldershot and Hampshire. Contracted from Salus Medical.
                                                                                  GP at the Cambridge Practice, Aldershot - Self employed
                                                                                    Private practice with an interest in Shock Wave Therapy
                                                                                    Wife is a psychiatrist working for Southern Health
                                                                                    Shareholder in Salus GP Federation
  Emma            Boswell        Executive Director of Development and            Patient at Jenner House Surgery
                                 Improvement
  Steven          Clarke         Governing Body Clinical Director                   Wife is shareholder in InsideVue – company providing ultrasound services in
                                                                                  Farnham
                                                                                    Lead GP for Fleetwood Lodge Care Home, Fleet
                                                                                    Shareholder in Salus, GP Federation
                                                                                    Financial interest in Lloyds Pharmacy, on-site pharmacy at Branksomewood
                                                                                  Healthcare Centre
                                                                                  Partner at GP Practice, Branksomewood Healthcare Centre
                                                                                  Wife is a salaried GP, River Wey Medical Practice, Farnham Health Centre
  Steve           Clarke         Senior Head of Quality                           Board Advisor - CSL, Health Data Analysis
  Ann             Cooper         Deputy Director of Governance                    No interests to declare
  Peter           Cruttenden     Chairman of the Partnership Board                Parish Councillor, Steep, near Petersfield, Hampshire
  Joanne          Green          Governance Manager                               Patient of Cambridge Practice

3. COI register (04.02.20).xls
                                                                                                                                            Overall Page 3 of 57
Hanne           Hoff           Clinical Director for Planned Care, Reducing     In-reach/frailty GP at Frimley Health Foundation Trust (since 2016)
                                 Variation and Prescribing                        Salaried GP in Crondall New Surgery, Farnham
                                                                                  Husband is a senior GP Partner in Crondall New Surgery
                                                                                OOH GP for North Hampshire Urgent Care (NHUC) (occasional)
                                                                                Husband is a member of the Salus GP Federation
                                                                                  Locum GP at Upper Gordon Road Surgery, Camberley (Surrey Heath CCG
                                                                                and provider of the Surrey Heath Community Pain Clinic)
                                                                                  Clinical Auditor of North Hampshire Urgent Care
                                                                                  Honorary tutor in the department of Therapeutics at the University of Cardiff
                                                                                  Husband is a Medical Director for NHUC
  Ed              Palfrey        Secondary Care Clinician                       Provides advice to Secondary Care issues
                                                                                Daughter is a Palliative Care Trainee
                                                                                Lay Member at North East Hampshire and Farnham CCG
  Lauren          Pennington     Head of Commissioning                          No interests to declare
  Margaret        Scott          Non Executive Director (Primary Care)          Patient at the Grange Surgery
                                                                                North East Hampshire CCG Primary Care Commissioning Committee
  Sharon          Ward           Deputy Director of Communications and          No interests to declare
                                 Engagement
  Oliver          White          Executive Place Managing Director (interim)    No interests to declare
                                 NEHF
  Daniel          Williams       Head of Financial Management & Reporting       Wife is a GP but works outside of the CCG boundary

3. COI register (04.02.20).xls
                                                                                                                                             Overall Page 4 of 57
Delegated Primary Care Commissioning Committee (DPCCC)
                                                 Meeting in Public
                                      Held on Wednesday 15th January 2020
                                                  10:30 to 11:45
                        PCT06 Aldershot Centre for Health, Hospital Hill, Aldershot GU11 1AY

       Present:          Margaret Scott (MS), Convenor and Non-Executive Director of the Hampshire and Isle of
                         Wight Partnership of CCGs – Chair
                         Lauren Pennington (LP), Head of Commissioning - Primary Care and Prevention
                         Peter Cruttenden (PC), Non-Executive Director
                         Ruth Colburn-Jackson (RCJ), Managing Director of North East Hampshire and Farnham
                         CCG
                         Ollie White (OW), Deputy Managing Director
                         Dr Steven Clarke (SnC), Chair of the Clinical Transformation Group and Clinical Director for
                         Primary & Planned Care
                         Dr Hanne Hoff (HH), Clinical Director for Planned Care and Reducing Variation, Acute
                         Services Pathways, Medicines Management Prescribing
                         Dr Martin Ballard (MB), Clinical Director (Mental Health, PPE, Patient Engagement and
                         Workforce, Surrey Health and Wellbeing Board, Reducing Variation - Gastroenterology),
                         deputising for Dr Peter Bibawy
                         Dan Williams (DW), Senior Management Accountant
                         Dr Laura Edwards (LE), Wessex LMC Medical Director
                         Sarah Bellars (SB), Director for Quality & Nursing, Frimley Collaborative

       Apologies:        Emma Boswell (EB), Executive Director of Quality & Nursing
                         Dr Peter Bibawy (PB), Medical Director & Clinical Director for Urgent & Emergency Care
                         Dr Nigel Watson (NW), Chief Executive Wessex LMC
                         Dr Clare Sieber (CS), Medical Director, Wessex LMC
                         Dr Ed Palfrey (EP), Secondary Care Consultant
                         Lisa Harding (LH), Wessex LMC

       In Attendance:    Steve Clarke (SC), Senior Head of Quality Improvement – Item 11
                         Joanne Green (JG), Governance Manager
                         Tom Allinson (TA), Delivery Team Administrator – minutes

       1     Welcome and Apologies
             MS welcomed members of the committee and apologies were taken as detailed above.

             Introductions were made to Sarah Bellars, Director for Quality & Nursing, Frimley Collaborative.

       2     Quoracy
             The meeting was deemed to be quorate.

             It was noted that the committee Terms of Reference were in need of review.

       3     Declarations / Conflicts of Interest
             No declarations were made.

       4     Draft Minutes of the meeting held on 20th November 2019 and Action Tracker
             The minutes of the previous meeting were taken as accurate and approved without amendment.

             Action Tracker
             The action tracker was then reviewed as follows:

                                                                                                         Page 1 of 5

4a. Draft Minutes DPCCC Public 15.01.20 v3 MS.DOCX
                                                                                                   Overall Page 5 of 57
September ’19 – PMS premium 2020/2021 investment consideration
                 LP reported a positive change of direction, with Ian Pinkney working alongside locality IT leads
                   to explore possible solutions. The possibility of looking at outsourcing work to IT companies
                   was being explored. Action ongoing.

             September ’19 – Farnham Referral Management Service
                 Action ongoing. Update in February.

             October ’19 – Primary Care Finance Update / Property Services Pressures
                 DW informed members that a letter from PropCo regarding the invoicing of additional charges
                   had been received. A risk value of around £1m was noted; however, this was mostly mitigated
                   by the CCG’s contingency fund. DW confirmed that Finance were not prepared to pay over and
                   beyond what was felt to be appropriate. It was agreed that the action could now close.

             October ’19 – Primary Care Finance Update / Projects’ Dashboard
                 Action ongoing. Update in February.

       5     Matters Arising
             None.

       6     Risk Register
             Lauren Pennington led the review of the risk register, highlighting the following:

             Risk ID 00013
                 Risk was due to be fully mitigated and removed by the end of January 2020 following the
                    successful mobilisation of online consultations in both remaining GP practices. Risk to be
                    recommended by closure at next committee

             Risk ID 00016
                 Addition of risk regarding the ongoing Fleet Integrated Care Centre project. Due to delays
                    caused the slow transfer of funds from HM Treasury; the project was now expected to finish in
                    March 2021 (originally expected October 2020). The total value of the project was given to be
                    approximately £2 million including IT costs.
                 It was agreed that an update on progress made would come to the next meeting in February.

             The committee noted the update.

       7     Primary Care Finance Principles
             LP presented the paper, asking the committee to consider approving a set of principles for use in
             deciding when to allow PCNs access to the forthcoming “Innovation Fund” as agreed at the previous
             DPCCC meeting in December 2019. These principles had been created alongside the Finance Team
             with the aim of creating a fair process whereby only PCNs able to demonstrate that they had met all
             currently commissioned projects and priorities would be able to apply for Innovation funding.

             SnC held that there should be an expectation that all PCNs fully utilise their estates assets before
             applying for funding, stressing that the Innovation Fund was not just a question of available budget but
             also of principle.

             LP further confirmed that PCNs would need to submit a formal application as part of the process.

             It was felt that the approval process for applications would come to the Primary Care Operational
             Group first, with anything contentious being escalated the DPCCC.

             The committee approved the principles as set out in the paper.

                                                                                                          Page 2 of 5

4a. Draft Minutes DPCCC Public 15.01.20 v3 MS.DOCX
                                                                                                    Overall Page 6 of 57
8     Frimley ICS FP Transformation Steering Group update
             LP introduced the update on the above, highlighting the following achievements made since the last
             committee:
                  Clinical Pharmacists appointed in 4/5 primary care networks; social prescribing link workers
                     appointed in 5/5 primary care networks;
                  Discussions about extending first contact practitioner workforce in 2020 had commenced with
                     PCN clinical directors and would now commence with existing providers;
                  Draft service specifications released for consultation from NHS England; and
                  Organisational development allocations for 2019/2020 had been confirmed for PCNs

             This was felt to be an area of risk, with PCNs not yet drawing down on the organisational development
             funding. The item was confirmed to be a priority focus over the following weeks.

             The committee discussed the clinical pharmacist roles, noting that some individuals would require
             further training before they were able to fully undertake these new roles

             PC voiced concerns over PCNs being required to set up a governance structure, questioning the
             amount of formal support they have available. It was confirmed that the committee would wait for the
             DES specs and the exact asks being made of PCNs going forwards to arrive first before taking any
             further action.

             The committee noted the update.

       9     LCS update
             IP gave a verbal update on the Locally Commissioned Services – A 3 year contract comprising 19
             optional services not covered by core GP contract with a budget of £2.2 million. IP confirmed that
             almost all of the CCG’s 20 practices had signed up and that newly commissioned services for 19/20
             included a new diabetes service and improved practice reporting via a new EMIS module.

             The committee requested that IP share some slides to help understand the information more fully.

             IP further reported on current LCS issues, noting that staff coding and template was resulting in a
             significant expected underspend of around £250k. The Primary Care Team were currently working with
             the practices to update these templates and to help support the reporting process, in addition to
             looking back over previous erroneously submitted activity.

             The committee noted the update.

       10    Online Consultations utilisation update
             IP gave a verbal update on the above, reporting that E-consult was currently live in 18 out of 20 GP
             practices, with the remaining two expected to go live by the end of January 2020.

             Members were informed that River Wey had ceased to use E-consult and were currently trialling “Ask
             My GP”. It was agreed that more work was needed to support practices using their currently
             commissioned E-consult, as there was a risk of money loss for the CCG if more practices followed
             suite and switched to alternate options.

             It was agreed that an update would come to the committee in March once more intel was available.

             The committee noted the update.

       11    Quality in Primary Care

                                                                                                         Page 3 of 5

4a. Draft Minutes DPCCC Public 15.01.20 v3 MS.DOCX
                                                                                                   Overall Page 7 of 57
SC presented the Quality Report, and key updates were highlighted as follows:

             Jenner House Surgery
                 Care Quality Commission Report Published – Good overall and Good in all domains
                 LP and SnC were to hold meeting with practice the following week.

             The Cambridge Practice
                 Care Quality Commission Report Published – September 2019; Requires Improvement overall
                 Significant turnover in GPs (partners & salaried)

             Mayfield Medical Centre
                 Care Quality Commission Report Published: Good overall
                 SALUS now fully operational and CQC compliant

             The committee noted the paper.

       12    Primary Care Finance Report
             DW gave a brief update on the above due to time constraints. Members reviewed the contents of the
             paper, noting an overall unmoving forecast from the previous meeting.

             DW further informed the committee that a 3rd appendix had been added which broke down PCN DESs.

             The committee noted the paper.

       13    Any items for escalation from Primary Care Operational Group
                 DPCCC decision not to support Fleet Medical Centre’s historic claim regarding care home
                    patients (as detailed in the minutes of the meeting in public taking place 20th November 2019)
                    had been reported back to the practice, who were in turn attempting to gather more evidence
                    to bolster their claim. The committee agreed that the onus was now on the practice, but that
                    the process couldn’t be allowed to go on ad infinitum and so a deadline would need to be set.
                    The committee agreed to monitor the situation for the time being.

       14    Forward Work Planner
             The committee noted the paper.

       15    Any Other Business
             None.

       16    Close
             MS closed the meeting in public at 11:45.

             Date of Next Meeting
             12th February 2020, PCT07, Aldershot Centre for Health

                                                                                                        Page 4 of 5

4a. Draft Minutes DPCCC Public 15.01.20 v3 MS.DOCX
                                                                                                  Overall Page 8 of 57
Delegated Primary Care Commissioning Committee – Attendance Log 2019/20

                                                         8 May 2019 (Cancelled)

                                                                                                                              18 September 2019

                                                                                                                                                                    20 November 2019

                                                                                                                                                                                                                         12 February 2020
                                                                                                                                                  16 October 2019

                                                                                                                                                                                                       15 January 2020
                                                                                                                                                                                       December 2019

                                                                                                                                                                                                                                            11 March 2020
                                                                                  19 June 2019
                                         17 April 2019

                                                                                                 17 July 2019

                                                                                                                August 2019
      Margaret Scott (Chair)                  A                                                                                    A                                   A                                 

      Peter Cruttenden                                                                                                                                               A                                 

      Maggie MacIsaac                         A                                       D               A                              A                  A                 A

      Ruth Colburn-Jackson (or Deputy)        A                                        A              A                              A                 D                                                   

      Roshan Patel (or Deputy)                A                                       D              D                              D                  D                  D

      Emma Boswell (or Deputy)                                                                                                                      A                                                  

      Dr Ed Palfrey                           A                                        A                                                                                                                 A

      Dr Peter Bibawy (or Deputy)             D                                        A             A                               A                 D                                                   D

      Dr Steven Clarke                                                                                                                             D                                                   

      Dr Martin Ballard                       A                                        A              A                                                                                                  

      Dr Hanne Hoff                                                                   A              A                              A                                                                    

      Dr Laura Edwards (Wessex LMC)           A                                                                                   D                  D                  D                                 

     A = Apologies for absence
     D = Nominated Deputy

                                                                                                                                                                                                                                   Page 5 of 5

4a. Draft Minutes DPCCC Public 15.01.20 v3 MS.DOCX
                                                                                                                                                                                                                Overall Page 9 of 57
North East Hampshire & Farnham Clinical Commissioning Group
        Quality
        Delegated
                Improvement
                   primary Care
                             Committee
                                Commissioning Committee - Meeting in Public

         Rag Rating:     Not Due           Not Started            Progressing              Complete

        RDate of      Agenda Title                   Summary of Action / Issue                           Update        Assigned To     Progress report / Update from             RAG
        eMeeting      Item                                                                               Due                           previous meeting                          Rating
        fIssue
        NOriginally
        oRaised /
        .Updated
                                                                                         Sep-19
         18/09/2019 8         PMS premium          LP to clarify intentions for the structure and Feb-20               Lauren          Ongoing - struggling to recruit.
                              2020/2021 investment funding of the five new Digital Transformation                      Pennington      Update in January 2020.
                              consideration        Project Manager roles before bringing back to
                                                   committee for approval by Christmas.

         18/09/2019 14        Farnham Referral   FICS to give formal assurance to the            Feb-20                Lauren          Update in February 2020.
                              Management Service committee that an alternative to the service                          Pennington/
                                                 would be put in place before its termination on                       Steven Clarke
                                                 the 31st of March 2020.
                                                                                     Nov-19
         20/11/2019 9         Quality in Primary SC to organise workshop / seminar to            TBC                   Steve Clarke    Update in February 2020.
                              Care               showcase Quasar tool to Governing Body
                                                 GPs.
                                                                                     Jan-20

                                                           Do not insert rows below this line. Do not use this line to insert rows.

4b. Draft Action Tracker DPCCC Public 15.01.20 v1.xlsx
                                                                                                                                                                          Overall Page 10 of 57
Delegated Primary Care Commissioning Committee

        Title of Paper         Risk register
        Agenda Item            6                           Date of meeting    12th February 2020
        Exec Lead              Oliver White                Clinical Sponsor Dr Steven Clarke
        Author                 Lauren Pennington, Head of Commissioning – Primary Care and Prevention

                         To Approve
                         To Ratify                                  Strategic
        Purpose          To Discuss           Y                     Objective
                                                                    Number
                         To Note

                         n/a
        Risk

        Unique Risk
                         n/a
        ID

        Executive Summary

        This report provides a copy of all risks under the primary care programme as stored on Verto.

        The following updates should be noted:

               Risk ID 00012 – Primary care vulnerability An additional GP practice has been added to the list
                of those the CCG is concerned about; bringing the total up to 12. The causes for concern are
                categorised as:

                        Premises (affecting 2 GP practices)
                        Quality (affecting 3 GP practices)
                        Workforce (affecting 7 GP practices)

               Risk ID 00016 – Fleet Integrated Care Centre delay to delivery date There is no further clarity
                on a revised approval date for the full business case and additional work is required to agree
                elements of the project such as financial risk mitigation during construction stage and building
                ownership

                                       To note the updates on the risks
        Recommendations

        Publication                    Public Website                      Staff Website (intranet)      

      Governance and Reporting- which other meeting has this paper been discussed
      Committee Name                     Date discussed        Outcome
      Delegated Primary Care
                                         Monthly               Risks reviewed as routine agenda item
      Commissioning Committee

       Please provide details on the impact of following aspects
       Equality and Quality
                                  N/A
       Impact Assessment
             Version 20 Sept 2016
6. Coversheet Risk register.docx
                                                                                               Overall Page 11 of 57
Patient and Stakeholder
                                    N/A
       Engagement
       Financial Impact and
                                    N/A
       Legal implications

             Version 20 Sept 2016
6. Coversheet Risk register.docx
                                          Overall Page 12 of 57
North East Hampshire and Farnham CCG Corporate Risk Register
   Primary Care Programme
   Last Updated: 03/02/20
   Risk ID      Risk Name                                  Description                              Baseline Controls in Place and            Gaps in Controls and            Current   Direction of   Mitigating Actions, Updates             Target   Risk Owner         Next Review
                                                                                                             Assurance                        Assurance                                 Travel         and Additional Risk Reduction                    (Lead Executive)   Date
                                                                                                                                                                                                       Plan
   1) Quality, Performance & Finance
                                                                                                                                                                                                       06/01/2020 - Frimley ICS has
                                                                                                                                                                                                       confirmed that the VAT and IT site
                                                           The project costs have been brought                                                                                                         wide upgrade costs will be met
                                                           back within the £1.5m + VAT                                                                                                                 from the wave 2 funding pot. This
                                                           envelope as stated in the OBC,
                                                                                                                                                                                                       has reduced the project funding
                                                           which was approved by Frimley ICS
                                                                                                                                                                                                       risk to the project. The risk will
                                                           in February 2019. There is a risk
                                                                                                                                                                                                       however remain open until final
                                                           around securing the £300k VAT as
                                                           the ICS is suggesting that this is an                                                                                                       FBC approval has been received
                                                           additional amount being requested                                                                                                           from the Treasury.
                                                           from the original STP bid.                        The cost of the project has been
                                                                                                             brought back to the original                                                              The FBC has been submitted to
   [PR000027]                                              There is also an amount of £282k for              £1.5m + VAT budget stated in the                                                          Frimley ICS for approval, which is
              Fleet Integrated Care Centre project costs                                               16                                     This risk is being addressed.      3        Improving                                              3      Oliver White       10/01/2020
   - [00017]                                               upgrading the IT site wide. The Fleet             OBC which was approved by the                                                             expected on 9th January, but will
                                                           ICC Project Team was advised, and                 Frimley ICS Estates Strategy                                                              be subject to Frimley Health
                                                           it has been minuted that this would               Group in February 2019.                                                                   approval. It is on the agenda for the
                                                           be funded from a separate pot of                                                                                                            21st January Frimley Board meeting
                                                           money as it is a Frimley ICS                                                                                                                for approval. It will then pass
                                                           initiative to upgrade IT in healthcare                                                                                                      through the NHSI/E and DH and
                                                           facilities, including Fleet Community                                                                                                       Treasury approvals process. Frimley
                                                           Hospital. It now transpires that this                                                                                                       ICS anticipate full FBC approval by
                                                           may not be the case and the funding
                                                                                                                                                                                                       July 2020.
                                                           for the IT may need to come from
                                                           the original STP bid.

   2) Implementing New Models of Care

                                                                                                                                                   Page
                                                                                                                                                    1
                                                                                                                                                    of
6. Committee    Risk Register
         Report produced                   07-06-19
                         from Verto on : 03/02/20 at 14:19 (6).xls                                                                                  6

                                                                                                                                                                                                                                                           Overall Page 13 of 57
31/12/2019 - Average utilisation
                                                                                                                                                                                                has been consistent at just above
                                                                                                                                                                                                70% at a CCG level for the months
                                                                                                                                                                                                of October and November 2019.
                                                                                                     Monthly activity reports are
                                                                                                     received from the providers of the
                                                                                                                                                                                                Utilisation trends are not changing
                                                                                                     improved access service to           The remedial action plans                             significantly between localities.
                                                        If utilisation of the improved access        monitor utilisation:                 agreed with providers do not
                                                        appointments does not improve then                                                appear to be having an impact on                      Locality Total utilisation % Pre-
                                                        the aims of the service will not have           • In Farnham locality the         utilisation rates in lower
                                                                                                                                                                                                booked utilisation % Same day
                                                        been met.                                    provider is FICS                     performing localities. This may be
                                                                                                                                                                                                utilisation % DNA % Farnham 78 78
                                                                                                        • In Yateley locality the         because the remedial action
                                                                                                                                                                                                0 10 Aldershot 70 74 56 8
                                                        The service aims include:                    provider is Oakley Health Centre plans are not focussing on the
                                                                                                                                                                                                Farnborough 57 63 42 8 Fleet 59 59
   [PR000027] Utilisation of improved access
                                                                                                        • In Aldershot, Farnborough correct actions or it may be that
                                                                                                                                                                                                58 5 Yateley 94 96 92 2 NHUC
   - [00011]  appointments
                                                         1. Increasing capacity in primary      12   and Fleet localities the provider is they have not yet been               12   Improving                                           4   Ruth Colburn-Jackson 29/02/2020
                                                                                                                                          implemented.                                          Sunday service 91 91 n/a 12
                                                        care through the introduction of             Salus
                                                        additional appointments                                                                                                                 The new contract with a 85%
                                                                                                        • The Sunday service is
                                                         2. Reducing the demands on                                                      Individual localities do not                           utilisation rate is now active and is
                                                                                                     provided by North Hampshire
                                                        core primary care services, therefore                                            appear to routinely be provided                        being managed through the model
                                                                                                     Urgent Care Service
                                                        contributing to the sustainability of                                            with their utilisation rates by the                    of care contract meetings with
                                                        GP practices                                                                     contracted providers and do not                        Salus and FICS. It has been
                                                                                                     Bi-monthly contract review
                                                         3. To commission a value for                meetings are in place with          engage in the conversations                            proposed that another review of
                                                        money service                                provider representatives where      about how these could be                               the service model will be
                                                                                                     utilisation rates are discussed     improved.                                              undertaken with providers to put
                                                                                                     and remedial action plans are                                                              into place the actions required to
                                                                                                     agreed.                                                                                    meet the utilisation rate target.

                                                                                                     Discussions are ongoing with                                                               29/02/2020 - There is little further
                                                        Although planning consent has now                                                                                                       clear information on the revised
                                                                                                     Frimley ICS to gain clarity over
                                                        been granted, there is a risk of a                                                                                                      expected approval date for the
                                                                                                     the FBC approvals process. Up
                                                        delay to the delivery of the Fleet                                                                                                      FBC. An amended template is
                                                                                                     until now there has been
                                                        Integrated Centre due to a proposed
                                                                                                     contradicting advise from the ICS                                                          required to be completed and a risk
                                                        10 month FBC approval process                                                    There is lack of clarity around the
                                                                                                     and NHSI/E. The Programme                                                                  sharing workshop has been set up
   [PR000027] Fleet Integrated Care Centre delay to     from when the FBC is tabled at the                                               FBC approvals process. The
                                                                                                12   Director Ian Greggor has been                                             6    Improving   for February where providers will       3   Oliver White        29/02/2020
   - [00016]  delivery date                             Estates Strategy Group meeting on                                                Estates Programme Director has
                                                                                                     asked to clarify the FBC                                                                   consider how to mitigate
                                                        9th January.                                                                     been asked for this clarity.
                                                                                                     approvals process.                                                                         unexpected financial risks during
                                                                                                                                                                                                the life of the project.

   3) People, Systems, and Partnerships

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                                                                                                                                                                                                                                               Overall Page 14 of 57
31/12/2019 - The previously
                                                                                                   Method/Group/Activity                                                 identified engagement
                                                                                                                                                                         opportunities with primary care
                                                                                                   Frequency                                                             continue. These include newly
                                                                                                                                                                         formed routes that are now
                                                                                                   Key Discussion items                                                  business as usual:

                                                                                                   Email                                                                   1. Monthly meeting with
                                                                                                                                                                         Network Clinical Directors
                                                                                                   Weekly
                                                                                                                                                                           2. Monthly internal Network
                                                                                                                                                                         Operational Group with CCG team
                                                                                                   Sent to Practice Managers and
                                                                                                                                                                           3. Regular bulletin for Network
                                                                                                   Lead GPs
                                                                                                                                                                         Clinical Directors with news stories,
                                                        If there is insufficient engagement
                                                        with GP practices in their role as                                                                               training opportunities and
                                                                                                   Specific purpose of channelling
                                                        members of the CCG then they will                                                                                deadlines
   [PR000027] Insufficent Engagement with Member                                                   communication from CCG
                                                        be unable to exert the influence our   9   through one source; focusing on      None perceived   4   Improving     4. Monthly Network Alliance           4   Ruth Colburn-Jackson 31/03/2020
   - [00004]  Practices                                                                                                                                                  meeting with PCNs in Frimley
                                                        CCG constitution provides them with        business
                                                        and sufficiently participate in                                                                                  Health and Care ICS
                                                        shaping commissioning decisions.           80% of the content is from                                            The next two months will include
                                                                                                   Commissioning Team and is                                             focussed engagement with GP
                                                                                                   business tool and not clinically                                      practice members on the proposed
                                                                                                   focused                                                               changes as the CCG becomes part
                                                                                                                                                                         of the Frimley CCGs collaborative.
                                                                                                   Weekly email was changed on
                                                                                                   request of practices, changes
                                                                                                   made and then overwhelming
                                                                                                   response from the practices that
                                                                                                   they did not like the changes

                                                                                                   Some medicines management
                                                                                                   content – e.g. Flu which is
                                                                                                   business as well as clinical

                                                                                                   In line with the launch of the GP
                                                                                                   Intranet – the weekly email can
                                                                                                   change to give links to Intranet
                                                                                                   rather than attach and embed
                                                                                                   documents in to the email

                                                                                                   Could link in with a monthly
                                                                                                   Clinical e-news

                                                                                                   Question: Does the weekly
                                                                                                   email need to go to all GPs?

                                                                                                   Target

                                                                                                   Bi-monthly

                                                                                                   Specific purpose of education,
                                                                                                   therefore focus on clinical issues

                                                                                                   E-News
                                                                                                                                           Page
                                                                                                   3-4 times a year – on average             3
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6. Committee    Risk Register
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                                                                                                   GP Practice Forum                                                                                                    Overall Page 15 of 57
29/02/2020 - An additional GP
                                                                                                      The following overarching
                                                        If GP practices are unable to                                                                                                          practice has been added to the list
                                                                                                      functions and programmes have
                                                        mitigate areas of identified                                                                                                           of those identified as being of
                                                                                                      been put in place by the CCG to
                                                        vulnerability or risk this may have                                                                                                    concern to the CCG. This brings the
                                                                                                      provide proactive support for GP
                                                        an impact on the delivery of                                                                                                           total to 12 GP practices.
                                                                                                      practices:
                                                        commissioned services. This may
                                                        mean that patients will not be able                                                                                                    These areas of vulnerability or risk
                                                        to access primary care services                 1. Ongoing actions identified
                                                                                                      in the GP Practice sustainability
                                                                                                                                                                                               are different for each GP practice
                                                        or may be provided with a poorer                                                                                                       and are categorised as follows:
                                                        quality service.                              plan
                                                                                                                                          A regular dashboard that                                • Premises (affecting 2 GP
                                                                                                        2. Access to NHS England
                                                                                                                                          provides up to date and relevant                     practices)
                                                        There are currently 12 individual GP          resilience programme through
                                                                                                                                          information; demonstrating an                           • Quality (affecting 3 GP
                                                        practices identified as of concern to         nomination by CCG – an
                                                                                                                                          improvement, or reduction, in
                                                                                                      additional GP practice has been                                                          practices)
                                                        the CCG. These areas of                                                           statistics.
                                                        vulnerability or risk are different for       participating in the programme;                                                             • Workforce (affecting 7 GP
                                                        each GP practice and are                      funding has been secured for the                                                         practices)
   [PR000027]                                                                                         2019/2020 programme                 The QUASAR dashboard,
              Primary Care Vulnerability                categorised as follows:                   9                                       commissioned by NHS England              16   Same                                          4   Ruth Colburn-Jackson 29/02/2020
   - [00012]                                                                                            3. Quality framework for                                                               As a whole two localities have
                                                                                                                                          Wessex, is currently under
                                                           • Premises (affecting 2 GP                 primary care – managed through                                                           multiple areas of identified risk.
                                                                                                                                          development and will fulfil this
                                                                                                      PCOG; GP practices escalate the
                                                        practices)                                                                        required function. Until this is fully
                                                                                                      framework as levels of concern                                                           The level of risk currently remains
                                                           • Quality (affecting 3 GP                                                      available a local dashboard has
                                                                                                      are met triggering additional                                                            the same for this area although
                                                        practices)                                                                        been created with captures
                                                                                                      support functions from the CCG
                                                           • Workforce (affecting 7 GP                                                    changes in published data and                        good improvements continue to
                                                                                                        4. Practice support
                                                        practices)                                                                        known challenges within each GP                      have been achieved with multiple
                                                                                                      programme visits – annual
                                                                                                                                          practice.                                            individual GP practices throughout
                                                                                                      programme of visits to each GP
                                                        As a whole two localities have                                                                                                         January. For example the contract
                                                                                                      practice where individual
                                                        multiple areas of identified risk.                                                                                                     for delivery of services at Mayfield
                                                                                                      concerns are discussed
                                                                                                                                                                                               Medical Practice commenced on
                                                                                                        5. Proactive adhoc support
                                                        These risks are identified and a                                                                                                       the 1st January 2020 with Salus
                                                                                                      when issues arise
                                                        mitigating course of action agreed at                                                                                                  Medical Services Limited. Each GP
                                                        each months Primary Care                                                                                                               practice has an associated action
                                                                                                      Additional support is available
                                                        Operational Group using a GP                                                                                                           against the identified risk which is
                                                                                                      from organisations such as
                                                        practice assessment framework.                                                                                                         being managed through
                                                                                                      Wessex Local Medical
                                                                                                      Committee.                                                                               the primary care operational group.

                                                                                                      PCOG discusses each GP
                                                                                                      practice that has been identified
                                                                                                      as being of concern. Updates are
                                                                                                      provided on any change in
                                                                                                      situation and decisions made
                                                                                                      about next steps or further
                                                                                                      actions

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                                                                                                                                                                                                                                             Overall Page 16 of 57
If there are significant workforce                                                                                                 31/12/2019 -
                                                            changes in individual GP practices
                                                            or localities then they may not be                                                                                                 ICS Level
                                                            able to continue to deliver
                                                            commissioned services or be able to                                                                                                Workforce projects that have
                                                            implement the five year forward view                                                                                               commenced at ICS level for
                                                            and the primary care strategy of the
                                                                                                                                                                                               2019/2020 are currently being
                                                            CCG.
                                                                                                                                                                                               reviewed and evaluated for
                                                                                                           Controls are now in place as part                                                   success. A number (such as Next
                                                            There are 3 common scenarios
                                                                                                           of the GP Transformation                                                            Generation GP for newly qualified
                                                            where this may occur:
                                                                                                           workstream of the Frimley ICS to                                                    GPs) have proven very successful
                                                                                                           identify the workforce risk in                                                      with an excellent evaluation and
                                                            Scenario one - If individual GP
                                                                                                           primary care and to put in place                                                    next steps clearly identified. Others
                                                            practices or localities are unaware
                                                                                                           actions to support GP practices in                                                  (such as the Maternity returners
                                                            of short term and immediate
                                                                                                           mitigating this risk. Identification
                                                            workforce risks and are therefore                                                                                                  workshop) have proven less
                                                                                                           of workforce risk is limited to what Risk 1 will prove challenging to
  [PR000027]                                                unable to predict and plan for                                                                                                     successful and will not be
             Primary Care workforce model                                                             12   can be predicted with particular     mitigate as the risk is unknown    16   Same                                           6   Ruth Colburn-Jackson 29/02/2020
  - [00014]                                                 them GP practices may not be able                                                                                                  recommissioned in 2020/2021.
                                                                                                           reference to retirement ages of      and unpredictable in nature
                                                            to continue to deliver commissioned
                                                                                                           current staff.
                                                            services or be able to implement the                                                                                               Areas of renewed focus are:
                                                            five year forward view and the
                                                                                                           The Primary Care Programme
                                                            primary care strategy of the CCG
                                                                                                           Board and Delegated Primary
                                                                                                           Care Committee will continue to                                                        • Use of apprenticeship levy
                                                            Scenario two - If individual GP
                                                                                                           receive reports on the progress of                                                     • Use of advanced clinical skills
                                                            practices or localities are aware of
                                                                                                           implementing these actions on a                                                     training fund
                                                            short term and immediate
                                                                                                           regular basis.                                                                         • Implementation of new
                                                            workforce risks but are unable, or
                                                            unwilling, to mitigate them in time                                                                                                Frimley Training Hub due to be
                                                            GP practices may not be able to                                                                                                    operational April 2020 - Training
                                                            continue to deliver commissioned                                                                                                   hubs are designed to meet the
                                                            services or be able to implement the                                                                                               educational needs of the
                                                            five year forward view and the                                                                                                     multidisciplinary primary care
                                                            primary care strategy of the CCG                                                                                                   team, and bring together NHS
                                                                                                                                                                                               organisations, community
                                                            There are 5 GP practices that                                                                                                      providers and local authorities
                                                            currently have 50% or more of their                                                                                                   • New to practice - The NHS
                                                            staff currently over the age of 55:                                                                                                Long Term Plan committed to
                                                                                                                                                                                               offering newly qualified doctors
                                                            Southwood Practice 67% The Ferns                                                                                                   and nurses entering general
                                                            Medical Practice 59% River Wey                                                                                                     practice, a two-year fellowship.
                                                            Medical Practice 57% The                                                                                                           This would offer a secure contract
                                                            Wellington Practice 55% Fleet
                                                                                                                                                                                               of employment alongside a
                                                            Medical Centre 51%
                                                                                                                                                                                               portfolio role tailored, where
                                                                                                                                                                                               possible, to the aims of the
                                                            There are 6 GP practices that will
                                                                                                                                                                                               individual and the needs of the
                                                            have 50% or more of their staff
                                                                                                                                                                                               local primary care system. The New
                                                            currently over the age of 55 in 2
                                                                                                                                                                                               to Practice Programme responds to
                                                            years time:
                                                                                                                                                                                               key areas of feedback from newly-
                                                                                                                                                                                               qualified GPs/GPNs:
                                                               Southwood Practice 72% The Ferns
                                                               Medical Practice 69% River Wey                                                                                                            ◦ Desire for a supportive
                                                               Medical Practice 68% The                                                                                                        transition into General Practice
                                                               Wellington Practice 64% Fleet                                                                                                             ◦ Opportunities to work
                                                               Medical Centre 60% Richmond                                                                                                     in a portfolio way
                                                               Surgery 55%                                                                                                                               ◦ Learning wider skills for
                                                               Scenario three - If individual GP                                                                                               future ways of working
                                                               practices or localities are aware of                                                Page                                           • Aspiring leaders programme
                                                               longer term workforce risks but                                                       5                                            • Introduction of fully funded
                                                               do not act to mitigate them in time                                                   of                                        NB medical hot topics courses
6. Committee Risk Register 07-06-19 (6).xls
             Report produced from Verto on : 03/02/20 at 14:19 GP practices may not be able to                                                       6                                            • New resource focussing on
                                                               continue to deliver commissioned
                                                               services or be able to implement the                                                                                            the GPN 10 point plan                          Overall Page 17 of 57
                                                               five year forward view and the
31/12/2019 - Online consultations
                                                           If the changes outlined in the GPFV                                                                                      are now offered by 18 of our 20 GP
                                                           are not implemented, then it is                                                                                          practices. 2 GP practices are yet to
                                                           possible that the current model of                                                                                       go live (Holly Tree, and Downing
                                                           primary care will not be                                                                                                 Street Group Practice).
                                                           sustainable in the future.                                                                                               Mobilisation is due in January 2020.

                                                           There are four main elements to the                                                                                      Monthly utilisation is steadily
                                                           GPFV that the CCG is responsible
                                                                                                                                                                                    increasing and there were 4361
                                                           for delivering:
                                                                                                          • Attendance at                                                           visits in November 2019 saving an
                                                                                                      conferences, webinars and local                                               estimated 891 appointments in
                                                             • Implementation of care
                                                                                                      commissioning forums to ensure                                                primary care.
                                                           navigation and workforce
                                                                                                      the CCG understands each
                                                           optimisation training
                                                                                                      component of the GPFV and how
                                                              • Implementation of online              it can be best delivered          Regularly updated project plan
                                                           consultations                                  • Monthly GPFV assurance
   [PR000027] Delivery of the General Practice Five Year                                                                                for the implementation and
                                                              • Workforce initiatives (covered    9                                                                      6   Same                                          4   Ruth Colburn-Jackson 29/02/2020
   - [00013]  Forward View - Online consultations                                                     returns to NHS England            maximisation of online
                                                           in another risk)                               • Review of progress at       consultations technology
                                                              • Implementation of improved            Primary Care Programme Board
                                                           access (covered in another risk)               • Monthly dashboard of
                                                                                                      online consultation usage
                                                           There are other elements of the            produced and presented to GP IT
                                                           GPFV that NHS England (or other            working group
                                                           organisations) are responsible for
                                                           delivering. For example, changes to
                                                           the premises cost directions. The
                                                           CCG is unable to influence the
                                                           delivery of these components.

                                                           The particular area of risk that has
                                                           been identified for the CCG to focus
                                                           on is the implementation of online
                                                           consultations in all GP practices.

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                                                                                                                                                                                                                                  Overall Page 18 of 57
Lessons report
                           • Fleet Integrated Care Centre
                   • Farnborough Centre for Health (Voyager House)
                              • Giffard Drive Surgery
                             • NEHF CCG GP Practices

7. Lessons report 100120.PPTX
                                                                     Overall Page 19 of 57
Introduction

   This report has been produced at this time, as there have been a
   number of ‘what did not go well’ lessons logged. These lessons need
   to be acknowledged and addressed in order to ensure that they are
   learned from.

7. Lessons report 100120.PPTX
                                                            Overall Page 20 of 57
Scope of the report
   • The report looks at the lessons which apply to each of the
     projects named, together with lessons which have affected a
     number of Primary Care Premises projects. It also includes
     lessons in relation to general GP Practice projects underway
     within the NEHF CCG.

   • The lessons fall into a number of categories including project
     management, technical advice, scope, finance and
     communications & engagement.

7. Lessons report 100120.PPTX
                                                              Overall Page 21 of 57
Lessons - What did not go so well - Project Management

   Lesson –
   • Clarity around CCG Project Manager (PM) and Hampshire LIFT (HLL) roles
   Impact -
   • Stakeholders confused as to who is leading the project
   • HLL taking lead on the design, resulting in the project not remaining within
     scope and budget.
   Recommendation –
   • Agree clarity of each role
          •    A project has one project manager
          •    HLL role is that of Technical Advisor and appropriate ID is worn to that effect

7. Lessons report 100120.PPTX
                                                                                                 Overall Page 22 of 57
Lessons - What did not go so well – Project Scope

    Lesson –
    • Lack of clear definition of the project scope with a clear defined area being
      signed off, e.g. design an ICC from which to deliver an Integrated Care
      Service model.
    Impact –
    • Scope creep resulting in project budget creep and delay in project delivery.
    Recommendation –
    • Define the scope of the project at an early stage. Understand what is on the
      provider's wish list/nice to haves. Scope differs from an objective - i.e.
      deliver an ICC.

7. Lessons report 100120.PPTX
                                                                          Overall Page 23 of 57
Lessons - What did not go so well - Finance
 Lesson                              Impact                                                 Recommendation
 Accuracy of project costs -         Project going over budget, hidden costs.               All financial decisions to be agreed by a committee,
 Commitments made to funding         Transparency is lost. Finance is overcommitted.        explicitly, for pre-construction/design costs, incl.
 by individuals not by a                                                                    VAT & fees.
 committee
 HLL management of project fees      PM reliant on SBS system to keep track of              PM to hold spreadsheet of project finances. A
 and invoicing                       finances                                               template has been provided by finance team.
 Lack of understanding of costs      Architect produces designs which are outside of        Estates Advisor/Technical Advisor to provide
 of design features, fees            the project budget.                                    advice. QS to ensure estimated budget is on track.
 Legitimate extra costs i.e. VAT &   Unless all costs are identified early in the project   Committee to consider project costs before
 IT not identified early enough in   there is a risk that the project may need to be        funding bid made. Clarity needed around whether
 the project                         aborted due to lack of funding.                        net or gross figures are used in a funding bid.
 Lack of understanding around        Results in misunderstanding when submitting bids. Finance team to provide support before a bid is
 reclaiming VAT                      Also affects the project budget planning.         submitted.
 Architectural aspirations versus    Architectural designs which are unaffordable to        Emphasis should be placed on delivering designs
 economic challenges                 deliver                                                for the most economical price.

7. Lessons report 100120.PPTX
                                                                                                                           Overall Page 24 of 57
Lessons - What did not go so well - Finance contd.

 Lesson                                         Impact                                          Recommendation

 Tender costs have all returned above the       Value engineering has had to be carried out,    Estates Advisor/QS/Relevant Person to
 expected costs                                 resulting in the need for additional design     support the design stage. Architects to be
                                                costs to redraw plans.                          given a clear remit to provide the best
                                                                                                possible design for the lowest price.
 GPs reveal they cannot make the financial      Project completion is put at risk. CCG having   Never assume a practice can afford a project.
 commitments, including new charges as a        to source additional finance to support the     Reach early understanding of practice
 result of a building move or extension, too    project once money has been spent on            financial commitments.
 late in the project                            architects drawings etc.

 Never assume, should it be required,           The existing building owner would be            Support should be provided to building
 existing buildings will sell when owners are   responsible for the mortgage and running        owners to help them assess their estate
 moving to a new healthcare facility.           costs of the existing building, even if they    financial position.
                                                move into a new building.

7. Lessons report 100120.PPTX
                                                                                                                        Overall Page 25 of 57
Lesson - What did not go so well - Technical Advice

   Lesson –
   • The challenge of implementing Industry Standards in existing buildings
   Impact –
   • Expensive and challenging to implement industry standards in an existing and,
     or old building. This impacts the project budget and delivery timescale.
   Recommendation –
   • Work with a QS/Technical Advisor and Lead Designer to understand the
     implications and any possible effect on the project budget. We need scheme
     and design first to feel more confident on the required budget as a standard
     £2k per sq m for refurbishment may not be sufficient.

7. Lessons report 100120.PPTX
                                                                       Overall Page 26 of 57
Lessons - What did not go so well - Change Requests

   Lesson –
   • Changes to any element of the project including scope not documented
     throughout the project
   Impact –
   • Project incurring scope creep and over budget
   Recommendation –
   • Define scope carefully.
   • Log each change to scope, use identification, implication and
     implementation methodology.

7. Lessons report 100120.PPTX
                                                                     Overall Page 27 of 57
Lessons - What did not go so well - Planning Application
   Lessons –
   • Challenges by Conservation Officer
   • Surveys can take longer than expected
   • Limited informal/formal pre-planning engagement with Council led to delay in
     achieving planning approval
   Impact –
   • A delay in the planning application process
   • Changes to design plans
   Recommendations –
   • Consider pre-planning consultation.
   • All surveys to be commissioned with sufficient time. Check previous planning
     applications on a property for previous experience.

7. Lessons report 100120.PPTX
                                                                       Overall Page 28 of 57
Lessons–What did not go so well – IT Requirements

   Lesson –
   • Funding not guaranteed for IT requirements of a new build/extension with an
     increase in staff members involved in the outcome of the project
   Impact –
   • It is not possible to add additional staff to an IT system which is already at
     maximum capacity. IT upgrade maybe required site wide as it is not viable to
     just upgrade a specific area in an existing building.
   Recommendation –
   • Funding to be agreed by a committee and written confirmation of this logged.

7. Lessons report 100120.PPTX
                                                                         Overall Page 29 of 57
Lessons - What did not go so well - Communication & Engagement
   Lesson –
   • Providers not prepared for changes to services and business.
   Impact –
   • Patients complaining about lack of communication around changes
   • Providers receiving complaints from patients
   Recommendation –
   • Keep providers well informed of any changes to service or likely changes to
     business at an early stage.
   • Keep communications with patients up to date.

7. Lessons report 100120.PPTX
                                                                        Overall Page 30 of 57
Delegated Primary Care Commissioning Committee

                              Frimley Integrated Care System GP Transformation Steering Group update
         Title of Paper
                                     Primary Care Network Update

         Agenda Item          8                           Date of meeting    12th February 2020
         Exec Lead            Oliver White                Clinical Sponsor Dr Steven Clarke
         Author               Lauren Pennington, Head of Commissioning – Primary Care and Prevention

                        To Approve
                        To Ratify                                   Strategic
         Purpose        To Discuss           Y                      Objective
                                                                    Number
                        To Note

                        n/a
         Risk

         Unique
                        n/a
         Risk ID

         Executive Summary

         Frimley Integrated Care System (ICS) GP Transformation Steering Group update

         1. Primary Care Network Update (PCN)

         The Network Contract Directed Enhanced Services (DES) commenced on the 1st July 2019.

         Since the last update to this Committee the following has been achieved:

          Population health management training for PCNs has commenced with each PCN sending
           representation;

          Response to draft service specifications released for consultation from NHS England submitted;

          Continued engagement and mobilisation of the Mental Health Integrated Community Services in
           Aldershot and Farnham PCNs; and

          Organisational development allocations for 2019/2020 have started to be accessed by PCNs.
           Common themes when accessing this allocation are:

                Leadership, planning and partnerships; and
                Integrating care

         Areas that are not yet being focussed on are:

                Managing resources
                Working with people and communities

             Version 20 Sept 2016
8. Frimley ICS update.docx
                                                                                            Overall Page 31 of 57
Recommendations
                                    To review the contents of this update

        Publication                 Public website                         Staff website (intranet) 

        Governance and Reporting- which other meeting has this paper been discussed
        Committee Name                    Date discussed        Outcome
        Delegated Primary Care                                  Regular update provided to Committee
                                          Monthly
        Commissioning Committee                                 members

        Please provide details on the impact of following aspects
        Equality and Quality
                                 N/A
        Impact Assessment
        Patient and Stakeholder No new updates
        Engagement
        Financial Impact and     No new updates
        Legal implications

             Version 20 Sept 2016
8. Frimley ICS update.docx
                                                                                            Overall Page 32 of 57
Delegated Primary Care Commissioning Committee

          Title of Paper         Development of primary care networks and priorities for 2020/2021

          Agenda Item            10                          Date of meeting    12th February 2020
          Exec Lead              Oliver White                Clinical Sponsor Dr Steven Clarke
          Author                 Lauren Pennington, Head of Commissioning – Primary Care and Prevention

                           To Approve
                           To Ratify                                  Strategic
          Purpose          To Discuss          Y                      Objective
                                                                      Number
                           To Note

                           n/a
          Risk

          Unique
                           n/a
          Risk ID

          Executive Summary

          The NHS Operational Planning and Contracting Guidance 2020/2021 continues to emphasise the growing
          role of primary care networks (PCNs) in successful health and care systems.

          This brief presentation aims to trigger the Committee to consider the Clinical Commissioning Groups role
          in supporting the achievement of this national aspiration; along with a broader consideration as to our role
          in supporting the resilience of primary care.

                                        To review the contents of this presentation and provide a steer on next
        Recommendations
                                        steps

        Publication                     Public website                           Staff website (intranet) 

        Governance and Reporting- which other meeting has this paper been discussed
        Committee Name                    Date discussed        Outcome
        Delegated Primary Care                                  Regular update provided to Committee
                                          Monthly
        Commissioning Committee                                 members

        Please provide details on the impact of following aspects
        Equality and Quality
                                 N/A
        Impact Assessment
        Patient and Stakeholder No new updates
        Engagement

             Version 20 Sept 2016
10. Networks future.docx
                                                                                                   Overall Page 33 of 57
Financial Impact and        No new updates
        Legal implications

             Version 20 Sept 2016
10. Networks future.docx
                                                     Overall Page 34 of 57
DELEGATED PRIMARY CARE COMMISSIONING COMMITTEE

           Title of Paper    Monthly Primary Care Quality Update
           Agenda Item       11                           Date of meeting     12 February 2020
           Exec Lead                                      Clinical Sponsor Dr Peter Bibawy
           Author            Steve Clarke, Senior Head of Quality Improvement

           Purpose     To Approve                               Strategic
                       To Ratify                                Objective
                       To Discuss             X                 Number       1
                       To Note

           Risk        Quality in Primary Care
           Unique
                       CR-31
           Risk ID

           Executive Summary
           Please see below key GP practice updates for November 2019;

           Jenner House Surgery – Level 3
              • Care Quality Commission Report Published – Good overall and Good in all domains
              • List Size Update - Reduction continues to slow but registered numbers still reducing
              • GP Patient Survey 2019 – 73% describe their overall experience of this GP practice as good
                 (CCG 85%, National 83%)
              • Practice escalated to Level 3 on the Practice Assurance Framework
              • January 2020 – CCG Primary Care leads met with partners & practice manager.
                 Requested evidence regarding process improvements and have instigated a monthly
                 meeting to support and assure progress.

           Cambridge Practice – Level 2
             • Care Quality Commission Report Published – September 2019; Requires Improvement
                overall
             • List Size: 1% reduction 2018 to 2019 (202)
             • Significant turnover in GPs (partners & salaried)
             • January 2020 – CCG quality lead meeting with Practice Manager and Deputy Practice
                Manager. Good progress and almost complete on all areas highlighted by CQC.
                Focus on describing a practice governance structure.

           Mayfield Medical Centre – Level 2
             • 31 January 2019 – Care Quality Commission Report Published: Good overall
             • GP Patient Survey 2019 – 52% describe their overall experience as good (CCG 85%,
                  National 83%).
             • The Clinical Commissioning Group continues to support the practice in seeking a
                  sustainable model for delivery of primary care via the Operational Management Board.
             • November 2019 – Operational Management Board continues to support work leading in to
                  new contract start in January 2020 and future planning. Progressing well.
             • January 2020 – Transfer of contract has taken place with Salus now responsible.
                  Operational Management Board continues on a monthly basis with Salus now
                  chairing

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Holly Tree Surgery – Level 2
              • Care Quality Commission Report Published 20th December 2018 – Rated as ‘Requires
                  Improvement’ overall and ‘Requires Improvement’ for Safe, Effective & Well-led. Practice
                  have submitted action plan to Care Quality Commission.
              • January 2020 – Practice receive ‘Good’ overall Care Quality Commission report (with
                  Requires Improvement for Well-led)
              • Practice Support Programme Visit 12th February 2020

           Wellington Practice – Level 2
             • Care Quality Commission Report Published 23rd October 18: Practice now rated Good
                  overall with Requires Improvement for Effective (with an improvement notice). To monitor
                  and support on-going work to address requirements in this domain.
             • January 2020 – Registered as new provider with Care Quality Commission; to carry
                  over previous rating due to continuity of existing partner

           Recommendations         Review
           Publication             Public Website                      Staff Website (intranet)     X
          Governance and Reporting- which other meeting has this paper been discussed
          Committee Name                 Date discussed        Outcome
          PCOG                           05/02/2020            Update report to DPCCC

            Please provide details on the impact of following aspects
            Equality and Quality
                                 N/A
            Impact Assessment
            Patient and
            Stakeholder          N/A
            Engagement
            Financial Impact
            and Legal            N/A
            implications

            Version 20 Sept 2016
11. DPCCC Primary Care QualityFeb 2020.docx
                                                                                            Overall Page 36 of 57
Delegated Primary Care Commissioning Committee

           Title of Paper    Primary Care Finance Report
           Agenda Item       12                          Date of meeting         Wednesday 12th February 2020
           Exec Lead         Ollie White                 Clinical Sponsor        N/A

           Purpose     To Approve                                   Strategic
                       To Ratify                                    Objective
                       To Discuss                                   Number       D – Financial Sustainability
                       To Note              X

           Risk        None stated
           Unique
                       N/A
           Risk ID

           Executive Summary
           The Primary Care Finance Report is a monthly report that details the current financial position for
           the Delegated Primary Care Commissioning function, as well as all other Primary Care budgets.
           This is the report for month 9 19/20, and the key points to note are as follows:
                As at month 9 the CCG is reporting a YTD favourable position of £334k and a forecast
                   underspend for 19/20 of £361k for all Primary Care budgets. Prescribing is showing a YTD
                   overspend of £483k and a forecast adverse variance of £371k which is driven from potential
                   pressures in Cat M and NCSO.
                The delegated budget is currently showing a YTD underspend of £98k which is attributable
                   to the Network DES due to the Social Prescribing and Clinical Pharmacist posts being
                   currently vacant. However, it is forecasted that the delegated budget will breakeven due to
                   uncertainty regarding locum costs and premises expenditure, so it has been deemed
                   prudent to take this into account and assume a breakeven position at this stage.
                There is a lot of flexibility built into the delegated budget, particularly around QOF, list size
                   growth and enhanced services which could present the CCG with an opportunity that maybe
                   realised in future months. This would help mitigate risks within this budget such as
                   maternity/sickness claims and premises costs.
                The Locality Contract budget is forecasted to underspend by (£380k) due to delays with the
                   Same Day Access Service in Aldershot, Farnborough and Fleet.
                It has been reported that there could be a large underspend on LSCs for 19/20 based on
                   low levels of activity. However, due to some data quality concerns a prudent approach has
                   been taken not to report an underspend of any sort until a data exercise/audit has been
                   completed.
                As requested at the last Committee meeting there is a new table included in the paper
                   (Appendix 3) which shows a breakdown of the PCN DES.
                Prescribing is now showing a YTD overspend of £483k, which is a deterioration from the
                   previous month. However, this is due to an issue with budget profiling, as the month 7
                   expenditure was in line with forecast expectations and therefore the year end forecast has
                   remained in the same region to what was reported in month 7 (M7: £350k overspent vs M9:
                   £371k overspent). It is worth noting that the forecast still includes a prudent amount of risk
                   regarding anticipated Cat M cost pressures and potential winter pressures/growth rate. Due
                   to the uncertainty with prescribing and the fact that the data is 2 months in arrears there is
                   every possibility that this may fluctuate, but £371k feels sensible to note at this stage and
                   will only be reduced once we have further certainty regarding these potential pressures.
                Further GP Forward View allocation has now been received and these additional amounts
                   are included in table 3. The additions relate to Admin & Clerical Training, Infrastructure and
                   Resilience, and Primary Care Networks.

                                                                                                  Page 1 of 9

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   A £2.8m QIPP has been set for prescribing in 2019/20, but it is too early in the year to
                   predict whether or not this will be achieved. However, the YTD trend would suggest that this
                   will be challenging due to the anticipated pressures, particularly regarding Category M.

           Recommendations         The DPCCC are recommended to note the content of this report
           Publication             Public Website          X                 Staff Website (intranet)         
           Please provide details on the impact of following aspects
           Equality and Quality
                                    None stated
           Impact Assessment
           Patient & Stakeholder
                                    None stated
           Engagement
                                    Following the 18/19 year end audit no issues were raised regarding our controls,
           Financial Impact and
                                    processes and procedures, as well as our accrual methodology regarding
           Legal implications
                                    delegated primary care commissioning.

           Governance and Reporting- which other meeting has this paper been discussed
           Committee Name                 Date discussed        Outcome
           N/A                            N/A                   N/A

                                                                                                     Page 2 of 9

12. Primary Care 2019-20 (Month 10).doc
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Primary Care Monthly Finance Report
             Summary

             Month 9 reporting reflects the current 19/20 performance and forecast outturn for each
             element of the Primary Care Delegated budget, as well as all the other Primary Care
             Commissioning budgets and Prescribing.

             The CCG is currently reporting an underspend of (£98k) from the Primary Care Delegated
             budget, with a favourable variance of (£284k) from within the other Primary Care Budgets
             and an adverse variance of £483k in prescribing. The forecasted outturn of £390k
             favourable for Primary Care, nearly all comes from the Locality Contracts due to delays
             regarding Same Day Access. The £371k forecast overspend in prescribing is as a result of
             anticipated Cat M cost pressures in particular.

             Summary of all Primary Care Budgets

             Table 1

             Primary Care Budgets 2019/20
                                                                              YTD        Full Year     Full Year
                                            Full Year    YTD      YTD
                                                                            Variance     Forecast      Forecast
                                             Budget     Budget   Actual
                                                                          (Under)/Over    Spend      (Under)/Over

                                             £000K      £000K    £000K       £000K        £000K         £000K

             Delegated Primary Care          28,665     21,013   20,915       (98)        28,665           0
             Local Service Contracts          2,159     1,619     1,617        (3)         2,159           0
             Primary Care Development          434       325       322         (3)          424          (10)
                                             31,258     22,957   22,854      (104)        31,248         (10)

             GP IT                             832       581      629          48           832           0
             Locality Contracts               3,091     2,318    2,066       (252)         3,091        (380)
             GP Forward View Investments      2,387     1,524    1,498        (26)         2,387          0
                                              6,309     4,423    4,193       (230)         6,309        (380)

             Out Of Hours                     2,273     1,683    1,683        (0)          2,273          0
                                              2,273     1,683    1,683        (0)          2,273          0

                PRIMARY CARE: GRAND TOTAL    39,841     29,063   28,730      (334)        39,831        (390)

             Prescribing                     31,548     23,658   24,141       483         31,919         371

                                                                                                     Page 3 of 9

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